Best New Furnace in Greensboro NC

We are very pleased with the installation of our HVAC system. Very informative about using the thermostat as well as advising when to change our filter. Thank you ARS!

We have only been using Sutton Brothers since April of this year (2023), but they have been very professional and kind. Our A/C unit broke in July and the company sent a technician, Daniel, out on a Saturday. He was amazing and came 3x that day, even though it was his birthday. He ended up coming back a couple of days later; he worked tirelessly and with a great attitude. In the end, we needed a new A/C unit and Ian was very helpful in finding one for a good price and with a tax rebate. The company provided us with a mini window unit to help us keep cool until our new unit was installed. And they were able to allow us to pay for our new unit over 25 months, interest-free. Lisa and Maura (in the office) were so sweet and helpful over the phone. I would definitely recommend this company.

This business has a great reputation that is well earned. They have been to our house for repairs to our toilet and to our bathroom sink. They are professional and always take precautions to keep your floors protected by wearing booties over their shoes. Phil Edwards has always returned our calls and the company sent technicians out at the time they had told us someone would be here. We will definitely use them for any plumbing needs we have. We have recommended their company to family and friends.

TL:DR strung along for 24 hours before canceling with them in an emergent situation.

I had an emergent situation and was told at 12pm that someone would be out at 7pm, then 7-9pm, then someone would call me back but didn't, then they couldn't come out at all that night but first thing in the morning, then finally later afternoon. I canceled the appointment and found someone else to do the work. They knew all along that it was an emergent situation. I would be fine with it if they had just been honest instead of stringing me along. Later I find out that they likely were overselling what they could do to test air quality anyway. Capitalism at it's finest.