Best Air Conditioners Heat Pumps in Greensboro NC

The company is dishonest and I'm very surprised to see them rated so highly. I had a technician forge my signature on an invoice and contract for an estimated $2000+ in work to be done.

The company is also unprofessional and overpriced. I was charged $500 to replace a capacitor (which wasn't the issue) on the first visit. Technicians had to come to my house an additional two times for the same issue without ever fixing the problem. On the third visit, they left me with an invoice for over $2000 in warranty work in order to be able to complete the repair. ARS provided no scope of work or itemization of the repair costs.

Based on the inconsistent messaging from the various technicians, I was very uncomfortable with the price on the invoice. I finally called another HVAC company to validate what I was being told by ARS who quoted me $600 LESS THAN what ARS was prepared to charge.

I strongly recommend finding another HVAC company and taking your business elsewhere.

We have only been using Sutton Brothers since April of this year (2023), but they have been very professional and kind. Our A/C unit broke in July and the company sent a technician, Daniel, out on a Saturday. He was amazing and came 3x that day, even though it was his birthday. He ended up coming back a couple of days later; he worked tirelessly and with a great attitude. In the end, we needed a new A/C unit and Ian was very helpful in finding one for a good price and with a tax rebate. The company provided us with a mini window unit to help us keep cool until our new unit was installed. And they were able to allow us to pay for our new unit over 25 months, interest-free. Lisa and Maura (in the office) were so sweet and helpful over the phone. I would definitely recommend this company.