Best Evaporative Cooling Service in Gilbert AZ

Frederick and Sons lied to us about the work they were going to complete and what would be required in order to repair my A/C. After they left, I climbed on the roof and saw they had not completed what they said would need to be done. They over charged me. They were rude and unprofessional once they were confronted with the dishonest service and simply stated that we paid so much because of their knowledge and got a break on our price because they could have charged more for their knowledge and trade skills. I . Called several other companies after speaking to them and every last one of them quoted me a much cheaper cost! Inspect what you expect should you choose to call them!

Not happy with this company. I have hired 911 Heating Cooling & Plumbing twice for properties I intended to buy. I would never work with them again and advice you to do your research and not just take the referral from your property inspector when hundreds of thousands of dollars are on the line.

I worked with them the first time for a sewer scope and the second time for a comprehensive A/C inspection. For the sewer scope I received a video days later with very little explanation as to what I was seeing. Complete waste of $250. The second time the tech was finishing up his work and writing his 'final report' when I arrived on-time at the agreed upon start time. This is a huge red flag. Next he tells me there is nothing to worry about with the A/C unit. It's pumping out air now will it last 1-year, 5-years I have no idea Fast forward 1-hour and the A/C unit sounds like it has bowling bowl circulating in the fan blades. I asked my Property Inspector who was absolutely terrific, and he proceeds to tell me 3-very problematic issues with the A/C unit: It is sitting on an uneven platform, it's not 12-inches from the house per code and there are flayed wires. He recommends the A/C unit be replaced by the seller.

You can imagine my unhappiness when I place a call to the owner of the company next day and he leaves me a message saying this is a 'good learning experience for his tech' and then proceeds to re-issue my invoice.

When Buyers are prepared to spend hundreds of thousands of dollars to buy a property and trust a company to protect their families interests this is not the level of customer service we expect. These issues could have cost me thousands and thousands of dollars. Very unhappy with 911 Heating Cooling & Plumbing and advice you do business with a more reputable group of people.

Brian was very professional and a pleasure to work with. He identified the issues with our HVAC system, and gave us the options for repair and/or replacement. We will definitely use them for all our home repair needs!