Description
Thomas Home Services is your trusted partner for home comfort in Chandler, AZ. As a family-owned and locally operated business, we've been enhancing homes for over 70 years. Our licensed, bonded, and insured team specializes in top-tier services, from air conditioning and heating to plumbing and appliance solutions. Our nationally recognized experts deliver the finest in HVAC repairs, installations, and maintenance, ensuring your indoor oasis remains cozy year-round. From precision plumbing installations to dependable repairs, we keep your water systems flowing smoothly. Additionally, our skilled technicians handle appliance repairs and installations, making everyday tasks a breeze. Call us today!
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, HVAC duct & vent cleaning, Ductless heating & A/C services, HVAC system repair, HVAC duct & vent installation, Install thermostat, HVAC duct & vent repair, Thermostat repair, Thermostat installation, Air Duct Replacement, Air Duct Sealing, Air Duct Testing, Annual Maintenance, Appliance Service, Boiler Systems, Central Ac, Central Air, Cooling Systems, Electrical System, Heat Pumps, Heater Working, Home Maintenance, Hour Emergency Response, Humidifiers And Dehumidifiers, Main Water Line, Maintenance Program, New Heating, Plumbing Bathroom, Regular Maintenance, Residential Heaters, Routine Maintenance, Standard Maintenance, Water Filtration, Water Softeners, Water Treatment Systems, Wifi / Smart Thermostats, Zone Control Systems, Ac Tune, Air Filtration, Air Purifiers Humidifiers, Appliance Services, Emergency Response, Gas Piping, Heating And Cooling Systems, Hour Emergency, Water Testing, Drain And Sewer Cleaning, Ductless Systems, Evaporative Coolers, H E A T I N G And C O O L I N G, Hour Emergency Service, Hvac And Plumbing, Plumbing Repairs, Pool Heaters, Seasonal Maintenance, Sewer Lines, Smart Thermostats, Sump Pumps, Vent Hoods, Washing Machines, Water Heaters, A C Installation, A C Repair, A/C, Air Conditioners, Air Conditioning Ac Maintenance, Air Conditioning Replacement, Drain And Sewer, Duct Replacement, Duct Testing, Duct Work, Ductless Heating, Furnace Maintenance, Heating Heating Repair, Heating Installation, Heating Maintenance, Home Services, Hvac Replacement, Hvac System Maintenance, Plumbing System Maintenance, Reverse Osmosis, Sewer Cleaning, Slab Leak,
Reviews
Brian Siebrandt
2 years ago
On time and great service! Thanks
Great company for AC repairs. Very quick to respond and gets work done efficiently. Jerome was great to work with! Great knowledge of the equipment and easy to work with and very professional.
Technician was very professional and was even a little early to the appointment. Great service the price was amazing and he was able to suggest maintenance that improved our AC and will help the life of the unit .. highly recommended.
Karen Amster
7 months ago
Replaced the igniter on the burner of my gas stove. Excellent job done! Happy with the service!
Riley suspected he knew what was wrong with my air conditioning before he even looked at it. He was right! He fixed it, and I am so happy and impressed with his service.
Nancy Toutloff
3 years ago
Great job Bryan and Jerome!! On time, professional and first class treatment all the way. Quickly diagnosed and fixed our problem and I would not hesitate to use this company again....with a special request for these particular technicians. Thank you so much.
Casey was great very professional and efficient! He dose an awesome job in educating the customer to ensure you have the knowledge in maintaining a healthy unit. I recommend Thomas Home Services!
Stanley Rasmussen
2 years ago
Technician Dennis Green did an outstanding job. Dennis was friendly and very thorough at checking and explaining everything he was doing. Dennis went above and beyond in outstanding customer service and repairing my problem toilets. I strongly recommend without any hesitation.
Great experience with Dennis and team from Thomas Home Services. Called and he came the same day to fix the leak from my water heater. The whole team was responsive and communicated well despite my frustrating home warranty company. Both Dennis and their front office waited on hold with the warranty company multiple times for long periods of time. I was impressed with their persistence and professionalism and Dennis did a great job fixing the water heater! I will use Thomas Home Services again and ask for Dennis!
Tyler was very helpful with getting my AC running quickly and efficiently, I would highly recommend this company for all your maintenance needs
Tyler with Thomas Home Services came out on got my AC unit back up and working. He took care of it quickly and professionally. I appreciate your work Tyler!
Thank you!!
my lady the dispatch here love the folks good vibes In AZ
Barry Whiting
9 months ago
Our dishwasher was leaking the last time we used it. Kelly was very knowledgeable about the potential reasons that dishwashers leak. Nothing was found to be wrong with our unit, however, I now know what to look for if another leak happens.
Tyler the technician was very professional, asking right up front if he can enter and exit the house as needed. After the work done on the AC, he took the time to break down everything he checked and did, showing me pictures of the various parts and advising of what things may need work going forward versus what was looking good. It is rare to get this level of service from an AC Technician, especially when they are chosen by our home warranty company. I would definitely recommend working with both Thomas Home Services and Tyler in particular.
This company is absolutely horrible to work with. Our home warranty company has assigned them to complete an AC repair. At this point it has been two weeks and we still have no AC. The repair is approved and they were supposed to be out multiple times and continue to push us. Today, I called to confirm what time they would be here and was told they were just about to call me because it looked like they were going to have to push again. They said they’d call me back in a couple hours to discuss, and then no call. So I called back (multiple attempts to get through), and was told they are still working on it but will call me back before the end of the day. So here we are at the end of the day, they are closed and still no communication. We have no AC in our home, a toddler, and my wife is pregnant and none of this seems to matter to them. At the end of the day, these reviews seem manufactured because I cannot be the only person to experience this level of disappointment. My recommendation, if you have a choice, stay away at all costs. Unfortunately, we are without leverage and beholden to whatever Thomas Home Services decides.
Lastly, if Thomas Home Services wants to know what they can do to make me smile (their words, not mine), you can stop dragging your feet and have someone come and fix the AC in a timely manner. Since that hasn’t and won’t happen, you can stop asking me.
Eric Keith Coleman
2 years ago
Had the pleasure of working with Jerome. He was well informed and professional. I feel confident I made the right decision to use Thomas.
Gerry Seaquist
2 years ago
Jerome, was the best. If all were as good as him there would be no competition!
Venus Cassidy
2 years ago
Terry was great. I read some of the reviews on Yelp and was a little worried and not looking for to the experience but when Terry arrived he did a great job. He was very professional, he did an evaluation of the system and told me what the problem was. He installed a new thermostat because the old one was not sending a signal to the unit. He connected everything and made sure it turned on and work properly. He gave me his information and let me know if we had any other problems to give him a call. He also let me know that my units were older, coming up on 14 years and would need to be replaced in the near future and if we needed help with that he’s our guy. I would use Thomas Home Services again if they are sending out Terry.
Valarie Harris
a year ago
Tyler arrived at our home today to service our AC. He was very professional, courteous , empathetic, and had a genuine concern of our issue. He went above and beyond to ensure that much needed cool air was once again flowing. Tyler was an absolute gem, but I am sure your company is already aware of his greatness. Thanks again Tyler.
alex mosichuk
2 years ago
Mateo was wonderful. and very friendly. Super professional and also willing to go an extra mile to make sure system working properly.
He also educated me as a customer.
I would highly recommend this company.
Weavers Needle
3 years ago
Great company, easy to work with. Very accommodating and professional.
constance hawkins
9 months ago
Bryan was very professional. He stayed until the job was completed. Finding the problem with the furnace/air conditioner was difficult, but Bryan analysis the problems and solved them one by one which took hours. He did not give up and when he left, I had a very workable, very clean furnace. Thank you Bryan, you are a great asset to Thomas Home Services.
JAMES BURBY (Jim)
2 years ago
Gabe arrived on time and was very courtious. He diagnosed my faulty Airconditioner immediately and repaired my A/C quickly. He also explained what caused my A/C to fail and answered any questions I had. I will recommend Thomas Home Services to my friends..
Frank Marcovis
2 years ago
Mateo from Thomas Home Services is very knowledgeable and explained the repairs he made thoroughly; very professional and courteous
raquel cazares
a year ago
My A/C went out and so we called this company and was very excited since they said a tech would come over that same day. A tech was on time and after 2 hours he fixed our air, so he thought. After 5 minutes it completely turned off and there was no air at all. I called the company right away and right away they dispatched him to come back, he said maybe it was the compressor so he checked the compressor after that it was not the compressor and it’s something else that he was going to need a level two tech to come out and take a look at. By this time he was already at my house for over five hours and so I assumed somebody would be over the next day. When customer service called me back they said it earliest they could have a technician would be Monday…. This means waiting in the heat with no AC for five more days! I feel like the company and this technician wasted my time took me away from work and now me and my 3 kids and are living in this house and have no AC. I’ve tried calling other companies but no other company will touch my unit since this company has already “started” work but not completed their work. I am beyond Frustrated and disappointed in this company
Besides being very knowledge he noticed a part needed to be replaced and did...plus gave me an insite on how to keep my system together!!!
Tyler went above and beyond thank you!!
Dale BigIronDino
2 years ago
Very friendly and helpful people, I would use them again in a heartbeat
Raekel Santos
2 months ago
Loved having Thomas Home Services come fix my dryer! Very professional, communicative, competitive prices, and our technician Jesse was great!
Teresa Hauguel
5 months ago
I used Thomas Home Service for an HVAC tune-up. This has been my second time using them without home warranty because calling them directly is less expensive. They were prompt with returning calls and arrival time. My technician was knowledgeable, thorough and professional. Although I will have home warranty cover repairs, I was offered a great deal through Thomas. I appreciate the value in the tune-up and will use them again in the future!
I would recommend this company! I am very happy with our service z
StacyM Home Staging
4 years ago
Jerome was awesome! Thank you for everything!
Absolutely EXCELLENT service with SUPER FAST same day response! Technician was super helpful, really went above and beyond. I couldn’t be happier!!!! The BEST Service ever!
Carrie Fuller
9 months ago
Ty arrived well prepared and kept me informed on his plans and progress. He did troubleshooting on water heater and determined replacement needed. He also replaced water spout for tub.Ty was very professional.
Joshua Tucker
8 months ago
Wow! Brian was one the best technicians I have come across here in AZ. He educated me on many things with my thermostat, unit, electric, and more that I didn't know about. His customer service on the trouble shooting was above and beyond. I appreciate him letting me know what I need to purchase and replace for my unit to work. Thanks Brian Miranda!
Destroyed my home by incorrectly installing AC. They refuse to fix my home so we have been living in a destroyed home with two young children thanks to them.
Samantha Dolson
a year ago
My boyfriend called on Monday for the Ac and they responded quickly to set up the appointment, Bryan came to check it out and figured out what the problem was quick as well, he walked me through and helped me understand what the problem was. Bryan was just awesome!
Rich Pusateri
7 months ago
James did a great job in checking on our systems and making recommendation on how to keep in good running condition.
Honesty is the best policy
2 months ago
Bryan was amazing and the office staff were very friendly and helpful! Thank you all so much!!
Tyler helped getting Ac to work perfectly. He's very professional. He explains things and the options avaliable in simple terms. Once you deal with him, you'll ask for him by name the next time you need the service.
Michael Sokolowski
4 years ago
Jerome was awesome
Ralph Dobrawa
2 years ago
Mariah Graham
5 years ago
We just had such a GREAT experience with Nathan Peterson with Professors of Plumbing and Air! He was super informative and gave us a fair price to fix our AC! I would recommend them to anyone I know!
Tyler did a great quick job
Kristal Jacobs
2 months ago
This company knows what they are doing! They have true professionals in all parts from answering and scheduling the work order to the tech fulfillment. I am incredibly pleased with them, their pricing and HIGHLY recommend as they have turned me into a life long customer.
Thomas home services was great. They treated us fairly, was honest and professional. Their technician Tyler was phenomenal and I appreciate everything they did for us, especially in these hot months. Top notch.
Steph Elliott
5 years ago
Stephen Vinson
2 years ago
Dustin McConnell
8 months ago
Great service and the serviceman was extremely kind, friendly, and knowledgeable. He did an excellent job finding,explaining, and fixing the issue. Will be doing business with Thomas home services again
william vesely
8 months ago
Kelly came out and quickly and efficiently repaired our refrigerator. Very personable too. Highly recommended. Kristin in scheduling was also very good too.
rose danaher
2 months ago
Casey and Bryan the best
Fabian showed up right on time, spent enough time to find the problem, fix it, take pictures of all the areas and cleaned up before leaving.
Rahel Zubairi
3 years ago
Ty was professional and courteous. He did great job on fixing our plumbing issue in a timely manner.
Mark Mathiowetz
7 months ago
Control panel for fridge and ice maker
Dennis who installed a new water line to replace a cracked one did an awesome job. He was so nice and courteous. He did the work all day in the 108 degree weather. The whole service was great. Even Emily who I spoke with to setup the appointment. I really hope they both get recognized for the customer service and friendliness they both shared. Thanks and will use in the future.
Mateo did an excellent job. You are fortunate to have him as your senior technician. He brings a lot more to the table beyond his work required for this position. I recommend you find a way to continue to develop and promote him because doimg so will help you and those in your company.
Darryl Gooden
3 years ago
Amazing work and very detail about the system. Thank you
Sergio Gonzalez
10 months ago
On June of 2022, My A.C was not working properly so I contacted my insurance. the insurance company sent out Thomas Home Service (THS) to repair my A.C. They sent out their first technician which I found out later that he was a very inexperienced technician. THS technician examined my A.C and he stated the fan motor blew out. After he left, believing he repaired the A.C, that night it was blowing hot air. I called the next day about the issue and THS stated that it will be another week to sent out another technician to find the issue. I couldn’t wait so I hired another technician fro to get a second opinion. When he came out he stated that the technician from THS had cause major damage beyond repair. THS technician had the fan blowing inside the unit causing a oil leak in my unit. When the second technician came out from THS, i explained to him what happen. That’s when he told me that his company sends out the low level inexperienced technician first. unbelievable. Anyways he couldn’t repair it and he advised his supervisor. Fast forward to August of 2022, I had to call my insurance since THS don’t answer my calls to get an update on when THS coming back to my place To fix my a.c unit. my insurance told me that Thomas Home service was not going to come back out and they are not claiming responsibility for the damages that they have done. I had to pay out of pocket to hire another company to replace my unit. I was so angry because I had to wait About two months to get an update. And I had to call. No one called me. So if you thinking about calling Thomas Home service to get your A.C unit repaired reconsidered and call some one else. Do not call this company!!
Desert Star Horse Rescue
3 years ago
No help to us
Mateo was great. He was on time, professional and cleaned up everything after the install. Great company to do business with.
David Fogelson
2 years ago
Finally, after 8 months and several other repair companies, our wine cellar is working!! Chris stuck with the issue did an excellent job resolving our problem.
michael ortega
7 months ago
Alex was very good and professional.
One month later my fridge still wasn't fixed.
I have never, ever done business with this company, yet they cold called my cell phone to remind me it is time for a checkup on my air unit. They implied that I was already their customer. I asked how they got the information and they said I was their customer through Home Advisor. After having a rather unpleasant conversation about the fact that I am NOT their customer, I end the call and discover an EMAIL saying the same thing. Here is the opening statement of the email: As an existing customer of ours, we are excited to announce our 4 th year in HVAC and offer you our heating system 18 point Safety Check/Fall Tune Up special! So, the bottom line is that these are not people I would trust. Ever.
Cordell Ketterling
a year ago
On time, reasonable price, exceptional service, much appreciated!
I visited the Home Depot in Tempe yesterday, 7/2/2020 and although they had signs posted that masks were required, several people from this company chose not to comply with the Home Depot’s directive and therefore chose to put themselves and others, like me, at risk. If they can’t follow simple instructions off the job, how can I trust they’ll follow them on the job and I certainly do not want these men in my home. This is the main reason I am terrified to leave my house because of people like these. I did take pictures of the three men with their work shirt logo’s on and also notified this company directly but haven’t heard anything back yet. I’m just another concerned citizen who doesn’t want to die because people are reckless!
Stephanie Price
9 months ago
Wow! I thought I broke my refrigerator water system filter connection, Kelly knew just what to do and did it so quickly! Friendly, helpful, professional and super nice!
We really appreciated the Technicians Carlos and Chris. Not only they came to fix the issue with my AC, they also provided little education about the AC and delivered friendly and great service.
Tammy Eilertson
3 years ago
Our initial appointment got rescheduled due to an emergency on their end. However, they made us the priority the next day. Chris came out and repaired our unit and did a great job. I would highly recommend this company. They are professional and the communication was great.
Folks from Thomas have always been timely, highly competent and very professional. Would recommend them for any HVAC related needs !!
Zack Zerrenner
a year ago
It was horrific, didn't fix anything, made the situation worse, ignored multiple calls, voicemails, scheduled level 2 tech and no showed countless times, didn't call to notify, stay away, absolutely silly
Our service technician was Ty. He was very professional and extremely knowledgeable. Aside from that he was very courteous and respectful of our home and safety while here. He made sure to ask if we had any questions before he left. I would certainly recommend Ty and Thomas Home Services to anyone in need of plumbing..
Matthew Terry
9 months ago
Called THS and they came out the next morning. Brian was fantastic, installed smart thermostat and we had to replace transformer because it's an old system. Did some other tests while in the AC and realized compressor was pulling very low amps. Installed a compressor saver. Had all parts ready to go. Will use THS again.
Jerome was our technician. He was polite and very thorough. He explained everything he was doing. He took photos to show what needed to be repaired on my roof top heat pump. He gave me several options for repair or replacement. We chose replacement. It was simple, quick and very reasonable with the financing they offered. They scheduled our installation as soon as possible. I highly recommend Thomas Home Services. We had several other companies tell us they would work on getting us a new unit and would never return our phone calls. Every time I called, Thomas Home Services answered the phone and actually helped us!
Illangovan Arunachalam
2 years ago
They showed up and rescheduling two times. I must say, their service is good. very professional. Their visit solved my problem. Even though, I was not happy about 2 times rescheduling. I am happy with their service.
Our techs came out and were just incredible. They took their time to be thorough and fixed our issue with the AC in the visit. Our last company took a month to solve any AC issues. Cannot recommend Thomas Home Services enough!
Thomas Vincent
8 months ago
Excellent product knowledge and service while providing explaining what he was doing in real time!
Isreal was professional and friendly and did great work!
Tammy Breedlove
7 months ago
Matthew was very professional and very knowledgeable in detecti ng the problem with my washer and dryer. Matthew was outstanding and should be recognized for his all over cate and concern for his customer. This company should be honored to have such a dedicated and caring employee.
Fantastic job, installed AC/heat pump in a workshop in my garage. Works great! Found an AC leak caused by the builder subcontractor. Saved me a lot of money by finding that defect. Highly recommend this company.
Agatha Ligia
5 months ago
Do yourself a favor and never used them for your air conditioning needs …they are a simple bad joke !!!
Horrible customer service and unbelievable incompetence workers !
Tori Blackwell
4 months ago
Bryan was awesome! We rent but he took care of us and set us up for success. Great guy, super professional and got right to the point. Give Bryan a raise! :)
DO NOT USE THEM. Disappear for weeks and no follow up on repairs
Bill Gerulsky
5 years ago
We have used their services four times and have been very pleased every time. Prompt, courtesy, knowledgeable and priced right. We have older AC units but we have yet to hear them say they need to be replaced.
Michael Marchese
5 months ago
I would use Thomas home again I'm going to use them in all 15 houses we have the service tech Dan was 👍
My technician Shamir was super friendly, efficient, and knowledgeable about the repair required to fix my AC. I'm also impressed that despite it being through a home warranty claim, my AC was only out for four days thanks to the responsive care THS showed concerning my case.
Great working with Alex! Whenever we need work done, I call, they come (usually in less than 24 hours for non emergency and a lot sooner if urgent!). Went above and beyond to help discover our water usage issues! Would highly recommend.
12.2 2022 Nathen was great, professional and efficient. Great asset to your company. 7.27.2022 I have been using Thomas Home Services for many years and they never let me down. Ty came out to do a plumbing inspection and noted a few things that needed attention. Chris and Ty were quick efficient and very knowledgeable. I am grateful to have such a company work on my mobile home. Great job guys... New Faucet and drain in mater bath, and new water heater. awesome!
Professors of Plumbing installed a new AC/Heat unit on my mobile - i am very pleased with their work and attention to detail. Don just came out today to do the maintenance and he was awesome. So far i have not had a bad experience with any of their reps or servicemen.
I appreciate their attention to all details on the job and their courtesy to me as a customer.
Nancy powell
7 months ago
James did a very good job evaluating our systems for repairs
Tyler was the engineer who came out to do the service on my AC. He was super polite efficient and very helpful in explaining the overall health of my unit. I will definitely use these people again.
My system was 17 yrs old and running poorly, Jerome came and examined every component of my system and sat with me for over an hr explaining everything to me slowly and patiently and most importantly in plain english I could understand and present me with several options. Other companies came out and looked at my system for 5 minutes and tried pushin expensive quotes on me without really explaining anything. Jerome was phenomenal and made a difficult so much less painful! I will refer Jerome and his company to anyone in need of A/C attention! Thank you professors of plumbing and air and in particular thank you Jerome!
Erin Franklin
2 years ago
Ty was on time, friendly, and very professional. He knows what he is doing and displayed excellent customer service.
Joyce Tucker-Davis
2 years ago
Shelton Jones
8 months ago
Bryan Miranda. Was a great service technician not only that he was a great person. Great conversation I really enjoyed his company forgot that he was even doing work for me but he did a great job. Wonderful wonderful job and I would not want anyone else to work on anything other than him Thank you. .
James Trimble
2 years ago
P Steve McGinnis
5 years ago
I have used Professors of Plumbing on several occasions , toilet installs, hot water heater , drain cleaning. All jobs were done professionally and on time.
Very happy with their work
Technician seemed very knowledgeable. Washer repair pending parts. Repair made and washer works!, and
Very knowledgeable and expedient
Tyler and Deondrea were very thorough, explained all aspects of what they were doing in great detail, and answered all questions that we asked. Both service men were highly professional and carried themselves in a very respectful manner. They were prompt, friendly, and were able to fix our downstairs AC unit quickly and efficiently. We will definitely reach out to Thomas Home Services again for future AC needs.
Very nice tech. Did a great job taking out our old sink and faucet and replacing with new!
Tyler stayed until our a/c unit was back up and running. He was courteous and very knowledgeable.
I’ve been with Thomas Home Services for many years and they always taken good care of us.
Has got to be one of the worst experiences I’ve ever had with any company. I filed a claim with my warranty company on 4/5/22. Today is 6/6/22, and my AC issue is still not resolved. I’m tired of calling this company to be told “someone will call you back from dispatch” what do you think happens? No call. Over 2 months of dealing with these folks and my AC is still not fixed. I tell them that I have small children sweating at night because the “fix” they did is not working. Does anyone there care? They are showing me they do not. Terrible experience and it continues.
6/7/22 - the terribleness continues. I called yesterday and “dispatch will call you”, call never came. I finally get a hold of someone and they have the nerve to tel me that they did me a favor by sending two techs out to try to fix the unit almost 2 weeks ago. I told them they could have sent the entire company and it wouldn’t have mattered if my AC is still not working. Which it still is not working.
6/8/22- promised a call back, none made. GARBAGE service
Kathy Trujillo -AZ
4 months ago
Needed someone to come out quickly and get our washer/dryer up and running. They not only came out quickly but the technician gave me a lot of great info on how to keep my appliances running well, which was super helpful. Would recommend and will use them again.
Steve Anderson
2 years ago
Michael Schmidt
5 years ago
Great knowledge and understanding of how to help me with my plumbing needs. I have known and trusted these “professors” for years and I am happy to recommend them to anyone who seeks good, honest service.
Michael Brandenburg
3 years ago
Fabian and Clyde came from Thomas Home Services via First American Home Warranty. I can say that they were the easiest part of the home warranty process. They were quick to diagnose and adjust the issue.
Marcus Johnston
3 years ago
Jerome was our tech, he was incredible! We had two other companies out before he came and they just band aided our system and quoted outrageous pricing. Jerome not only replaced our system at incredible price but fixed it also so we had cooling until our unit could be replace. He and his company did everything they said and more! I highly recommend Jerome in particular and Thomas home services in general!
Robert Koskei
4 years ago
Great guys! Very responsive...one Jerome guy has responded all the time and saved us from burning! Thank you ..
Updated: I had a new heat pump installed in my condo. They did not remove any of the old system and left it out in front of my house, leaving me to have to find another company to pick the old unit up (for $300…). A few weeks later the company reached out after seeing the review and offered to refund the $300, saying their subcontractor wasn’t able to find the scrap outside the house... It took them another three weeks and sending a follow-up email to actually get the check out to me though. Overall they are really disorganized and doing anything with them requires constant follow-up on your part to get the job scheduled and completed. The install crew was great though so that’s the only thing that earns them 3 stars.
Excellent customer service! From booking the appt to the experienced technician. Highly recommend this company.
This company was assigned via First American Home Warranty. Terry Reichradt was on time and thorough checking my AC unit. Separate from the requested work order, he also provided an estimate for potential improvements I could get to reduce sound and improve air flow. He also provided a separate estimate for a new system installation, since my AC unit is 20 years old and will eventually need replaced. I will use this company again, if needed.
LuAnne Kelley
8 months ago
Refrigerator
I had an outdoor natural gas fireplace stop working and called Thomas Home Services 2 days before Thanksgiving. Several other companies told me several week wait, they were out here less than 24 hours later. Their technician Ty came right on time, explained all of his findings and recommendations, and was fast and friendly. Unfortunately the gas pipe was beyond repair but he left me with a quote for a new system.
Chris was was professional, friendly, and extremely knowledgeable. Couldn’t have asked for a better initial estimate and evaluation of my exterior drainage problem. Chris is top notch!!!
Charles Costa
3 years ago
The work could not be done as the cause was not determined but the tech was A #1..
Malisa Searle
4 years ago
Always on time and I never worry about being over charged. Very honest and fair!!!
0 STARS!!!! Their experienced technicians have been to my house 5 times now. Everytime they come out, something new goes wrong with my HVAC system. We have gone over 1 month without a working A/C in Arizona heat. Appointments are never met. 99% of the time you get rescheduled to a different day. And then the reschedule gets rescheduled. They do not care about their jobs. You're systems will NEVER be fixed if you go here. STAY FAR AWAY!!!!!!
Patrick Bartlett
3 years ago
I recently had a tune-up on 3 A/C units by Tanner and he was professional and pleasant.
I also had the water heaters on the same 3 properties serviced by Dennis and he was also professional and knowledgeable.
Great technician and prompt service.
Jerry Valentine
5 years ago
Highly qualified, very respectful and reasonable.
Mildred Samaniego
a year ago
Tyler and Alex were great! Superb customer service and kept me informed throughout the process. We are very happy to have working ac again.
Lori Aguilar
2 months ago
Liam Breakwell
a month ago
Fantastic experience with this company. Managed to get an appointment first thing this morning and Jesse was our technician. Very professional, honest and personable. I would very much highly recommend having this company come and sort out any problems you have with your appliances. Thank you Thomas Home Services!
Fantastic service! We called at 5pm on a Sunday and Alex was here by 6pm. He did a great job fixing the main water valve to the house and was kind enough to check the hose bib we replaced earlier while he was here. Great repair, service, and done quickly.
Linda McCurry
9 months ago
Tyler did a great job of explaining the work that was needed and promptly performed the service. He also took great care to ensure my dogs did not escape. Well done! Thank you, Tyler!
Samantha Shellem
a year ago
Elam was great! He went and got the part my ac needed from the store so I would have ac again today! Will definitely be using Thomas Home Services from now on.
Victoria Malone
2 years ago
Yes My AC has been leaking since July 27.
Service was set for:
Aug 8th - inspected
Aug 13th - cancelled
August 20th - canceled 10min before appt, said technician did not have part
August 23rd -canceled 10 min before appt. dispatch said technician cut his hand went to emergency room
August 31st - NO call NO show, called them to reschedule and dispatch said technician cut his hand went to emergency room ..again!???
September 8th - NO call NO show, I called spoke to dispatch they are having a shortage of vehicles so some technicians are having to double up and “hopefully” get to all their appts…
Rescheduled me for Monday September 13th.. “hopefully we can keep that appt and wont have to reschedule you again.”
They never call to cancel, reschedule I have to call every time.
This picture is from today, The AC has been leaking since July 27. My ceiling after one month damage of leaking, however this is including with my husband going in the attic every 3 hours to dump the bucket of water that is full.
6 Appts set and STILL NOT FIXED!!!!
This is a very short version of what has happened. There has been many back-and-forth of their EXCUSES why this has been delayed…
Professors of plumbing are a very professional company. They were on time did excellent work at a great price. I’ll be recommending them to family and friends.
Jorge Alvarez
4 months ago
I have not had an issue with Thomas Home Services. Had our AC go out in the summer and they were quick to get us a new one within the week! We recently had Bryan come out for an annual service tune-up and he was kind, helpful, knowledgable, and overall very friendly. Would recommend!
Heather Harrington
3 years ago
Matthew Schultz
a year ago
Service was great, and they are very reasonable with fees. Very happy with our service.
Lyndsey Hughett
2 years ago
Amazing service, friendly and professional technicians. I would and definitely recommending Thomas Home Services to all my family and friends.
Christie Majors
2 years ago
Home Warranty Claim had them come out 6 times in the last 2 months and no communication on why the day after they come then unit turns off. 2 months in Phoenix in the summer and my tenants cost me over $6000 in hotel nights. Finally it's all blamed on batteries which is 100% not true but they just want more money to come out and diagnose the real problem they couldn't find the other 6 times. No communication on what they actually did on any appointment. And too busy to return 5 voice mails !! Completely unprofessional !
Suzanne Carter
3 years ago
This is the company that was recommended by our Home Warranty folks. The technician was Jerome and he was very honest with us. We have no heat coming to our master bedroom bath and we wanted to know why that is. It turns out that it is the furthest run from our furnace and we won't get heat in there. The solution is a more efficient furnace and some damp type thing. A more efficient air conditioner would help as well during the warmer months. We want our home warranty plan to work for us and to replace everything now requires itemized listings. Eventually piece mealing things will fail and the cost will add up. We have decided to wait until we have to replace it all.
Great guys! Clean and timely!
MARIO GRANA (MARIO)
2 years ago
This message is for Jerome's Boss...Will Thomas.
Your employee Jerome has been the most professional person I have ever spoken with. He is professional, understanding, and kind.
This has been the best I have ever been treated by anyone. If this man has not recieved a promotion and a raise lately...he should get one immediately !!
you should consider Jerome a first class employee who really knows his trade and treats people the right way.
you may publish this on your website (or anywhere else for that matter, to let other people know that you guys are top notch !!
PLEASE PROMOTE AND RAISE THE SALARY OF JEREOME AS THIS MAN WILL MAKE YOUR COMPANY GROW !!
Timothy Merrihew
3 years ago
Chris and Jamie served us outstandingly and made a difficult job look easy. A true credit to the industry as a whole and to their company in particular!
Rosemary Gonzales
a year ago
Worst experience. Home owners sent them out. 21 days of drama in hot arizona. No info- phone calls not answered. I was given 4 different times the manager Kim was going to call me. She did not call me. One worker told me to not use the warranty company and he could sell me a unit for $7500 , on an 1100 sq ft. Condo. What a rip off. No professionalism what so ever. I had to file a complaint with my warranty. Finally the warranty assigned another vendor. In 2 days the new vendor did an inspection and replaced my AC. If no stars were available as an option. I would have rated them a BIG Fat Zero
John C Lhotka
2 years ago
Great employee Jerome is a plus to your company HVAC Install Goodman
Alex from Thomas is a rockstar! Truly a skilled professional who is not only highly competent, but also an all around 5 star human with great interpersonal communication skills. He is the perfect example of who you want to represent the face of Thomas home services. Thanks again Alex - you made my morning 😁💪🏽
Pattie Fekete
8 months ago
Awesome professional on time very knowledgeable on all of the services provided.
Lori Eshleman
5 years ago
Erik arrived quickly, was very nice, knowledgeable, and competent. He did very good work, putting in a quality water heater and replacing a sink faucet.
Penny Gilbert
4 years ago
Jerome was phenomenal and really a delight to work with. No one enjoys when AC goes out but my unit was 21 yrs old and it really needed to be replaced. Jerome was great at explaining my options and helping me understand the process. Unit being replaced the next day is wonderful. This company has great employees and very knowledgeable!!
Tyler was on time, courteous and knowledgeable. Highly recommend.
I had a last minute A/C repair needed towards the end of the day, and Thomas Services was incredibly responsive and had a tech out in 30 minutes. Tyler S. was our technician, and was nothing short of incredible! We've had issues with our a/c unit two years in a row; each of those repairs clearly had not done a great job. Tyler explained the entire situation, and made it clear the steps that needed to be made to make sure our a/c unit is a well oiled machine moving forward. Not only was Tyler incredibly knowledgeable, but also very professional and thorough. He did not cut any corners, and made sure he explained the repairs so I (a person who knows nothing about A/Cs) had a complete understanding. He even spent the time to let me pick his brain about random topics to make my unit run more efficiently. Thomas Services, you have a great employee on your hands! Thanks again!
I was very impressed with Bryan's professionalism in repairing our A/C.He took his time and explained what was the problem and he was able to fix it.He gave me suggestions how to keep my A/C in good running condition. I would highly recommend him to service anyone's A/C problems.
William McConnell
8 months ago
The young man they sent out was knowledgeable, efficient and on time. Diagnosed, fixed , and explained the issue with our dishwasher thoroughly and made suggestions for further use. Excellent!
Dr. Curt Casady, DC
3 years ago
Dennis is very professional and does high quality work. He called because he was running early and asked if he could come by. He completed the job quickly and answered all of my questions. I highly recommend!
jeanette burdell
2 years ago
Sabrina Bennett
2 months ago
They’re scammers. Point blank.
After the new HVAC Install, Mateo arrived the morning after with the professionalism and knowledge base to review his team’s work. Mateo thank you for your excellent customer service. *Excellent vendor recommendations from First American*
Jarome did a fantastic job. He is very honest and explains everything clearly to me before he starts to work
The plumber that came out was spot on 10/10, but he's the only they have. Each time I had an appointment with him it got pushed back from Monday to Friday. If the gentleman that came out wasn't so personable and knowledgeable, this rating would be a 1. If they didn't cancel and push back so consistently, this would be a perfect score.
Julie Hayes Cruse
2 years ago
Came home Friday evening to no a/c. Technician Tyler was there within an hour and worked well past dark to get us running for the night. He came back Sunday with additional parts, and checked all aspects of the system, not just the obvious stuff. Great service!
Nydia Delgado
3 years ago
Would NOT recommend. Called on a Monday and made an appointment for a technician to come to my house that Friday. He told me was not able to give me an estimate right away because he needed to see the costs of modifications. That’s fine but they never got in contact with me or updated me with any news. I’ve been calling everyday to see the status and every time they “promise” to call me the following day with an update. They never called me back, and when i call they “don’t know”. This company is so unprofessional, and i can’t imagine how their jobs are if they can’t even come up with a simple expense report. It’s been TEN days since the tech came & I’ve still heard nothing. My insurance company has told me they are ending the contract with them tomorrow.
Jerome my tech was just amazing! So pleasant and explained everything and had my AC fixed up I. Just a few minutes!
presley peggy
2 years ago
Great professional people. Everyone I spoke to was very knowledgeable and polite. Very satisfied and would recommend to others
arnold avendano
a year ago
A very unfortunate call on 4th of July weekend resulted in some quick and efficient work by Thomas Home Services, we had to wait for the darn home warranty to set it up but when they finally allowed Thomas Home Services to help, boy did they. I believe the first person that came out was Elam, For a couple years now we have had issues with our AC, I told Elam all about it and he took everything I told him and proceeded to examine every single working part of our AC, took apart panels to fully inspect and taking pictures to show me, pictures with a timestamp to show me he had just taken them, very happy he fully informed us of a major underlying issue, our AC was very very old and went over some repair options we could try but in the long run just more bandaids that would not be enough, so he put us in contact with Scott to help us go over some options to replace whole system, we are very happy with the financing option we took, Scott did wait for both my wife and I to be home to call us but called only to ask if he could just stop by, very nice to have a conversation about such a major purchase in person. This was on Monday, He promised us Thursday but made a couple calls and was able to get us the install on Tusday. The installer Gabriel and the other guy, I didn't catch is name only noticed the accent, Cajun perhaps, got to my house at 930 am, worked all day until 7pm ,until we had cold air blowing thru our vents. They did it all in triple digit heat, we are very thankful. Today we had a visit by Mateo Vazquez, he performed some adjustments to the system and helped educate us on how certain parts of the AC work and what things can lead to bigger issues, made me feel like our home and family are in his best interest, this kind of leadership and customer service is not taught, it's something that comes from experience and thoughtfulness, both of which you can tell Mateo has, thank you sir. All of the Thomas Home Services associates have been outstanding, from being in full professional uniform with our initial service technician to the fellas that look like they work in an office but aren't afraid to get dirty and ensure quality service, THANK YOU, to everyone involved in getting things right, we look forward to continuing our service and repair needs with Thomas Home Services.
Michael Graham
4 years ago
Jerome was very professional and got my a/c unit working in short order.
Jerome was very detailed and thorough!
blkmanhatesobama01
3 years ago
Jerome was Extremely professional, knowledgeable, and quickly fixed the issue. Would definitely use and recommend him again!
Peggy Morales
a month ago
Both technicians that came on separate days were very nice and also helpful in explaining the AC issue in layman’s terms.
Technician Riley arrived as scheduled and completed the inspection and repair in a very timely and professional manner. He was very informative in explaining what happened to my ac and what he did to fix it. I would highly recommend Thomas Home Services and Riley.
Rick Hemmerle
4 months ago
Robert Mclean
5 years ago
Jennifer Maxwell
8 months ago
Kelly came out to service my clothes dryer. Prompt, courteous, professional would sum up the visit. Added to that he treated my dogs like family. Definitely will keep the number handy whenever I need home services done
Mellissa Roberts
a year ago
Ayako Van Slyke
5 years ago
Great job today by Nathan
JIM OBERHOFFER
4 years ago
Excellent tech Jerome intelligent and honest good service. competent we will be using Jerome in future for all ac needs
I've used Professors of Plumbing on multiple occasions and have found them to be the most honest, ethical, punctual and communicative plumbing company I have ever used, and I have tried a few. On their latest visit they replaced a toilet. They arrived within the window of time we had scheduled for, and even tried fixing the issue first in order to try and prevent us from having to buy one. With all of our combined experiences with Professors of Plumbing, I would not hesitate one second to refer these guys to my friends and family, and in fact, I already have. Great company and highly recommended.
Melissa Sutphin
7 months ago
Bryan showed up to our service call and was AMAZING! KNOWLEDGEABLE, patient, and just the best tech I've ever had the pleasure of working with!
Where do I start? If you could give a 7star rating, i'd give them that. Absolutely amazing, incredible, and truly remarkable service from Tyler. Not only did he stay 3 hours past his time to make sure my 3yr old &;1yr old had AC, he treated my family, well.. like- family. They were able to get me in 3 days early as well. On top of all of this, the part we first got was too powerful, and it was after hours(6-7pm) on Friday, these technicians are tired, I'm sure they want to get out of the sun, BUT ANOTHER Thomas employee went 55miles out of his way to drive us the correct part! They cared enough to make sure I wasn't a number, they didn't have to do all of this, but they did. For whoever is looking for a new company, stop, this is it. Thank you Tyler & the other employee again for truly caring, and making us feel like we mattered. Gained a customer for life.
Jamie Collins
2 years ago
Mateo was awesome! He was very professional and right on time, quickly fixed the problem and gave suggestions which I much appreciated. It’s nice to finally have an HVAC company that I can count on. Your techs are great!
Daniel Kennedy
3 years ago
Susanna Gaspar
2 years ago
Chris worked hard and even came back a second day to make sure both a/c units were working well. Both are cooling nicely now, and I would recommend this company and Chris's services.
We have been impressed with Jerome and his professional manners. Looking forward to doing business with him.
Christian Fellhoelter
7 months ago
James arrived exactly when he said. He was very efficient verifying the maintenance for our HVAC systems. Once completed he gave a detailed briefing of what he found and the requirements to bring the system up to peak performance. I would request him again in a heart beat.
TaJuan Greene
9 months ago
Refrigerator repair
Contacted Professors of Plumbing and Air for a quote on repairing a root infested sewer line. They were prompt, professional and the most affordable. I will call them first for all my plumbing needs.Great job.
Maria D’alissio
a year ago
Just want to say how AMAZING BRYAN from Thomas home services is! Absolutely super knowledgeable, very professional, through and did an amazing job! We are renters and my landlord is super cheap and doesn’t want to pony up for her tenants, well, Bryan came to the rescue and is currently working on our system. I am doing this review ahead of time because of how professional he was just the first 20 mins of being in my home! I am so thankful they sent him! They last people my landlord sent from a different company didn’t know what they were talking about! Bryan knew exactly what needed to be done and how to do it. Thank you Bryan!!!
Colleen Bruning
2 months ago
Jesse was awesome! Came over early (with notice of course), diagnosed the problem quickly, found the part and even picked it up and returned to install all in the same day! Very informative and helpful! Will definitely use this company again and recommend to others based on this experience!
AMAZING company ! Had Yearly maintenance done. The price was very reasonable . Tyler explained what he was going to do and was knowledgeable on the whole system, he was on time , professional and courteous. I didn’t even need to tell him what the previous problems were, as soon as he came down from the roof he knew all of them already and explained to me why they were happening. I learned so much about my a/c!!!! Tyler went above and beyond what I had anticipated . I will go with this company EACH and EVERY year.!
Previously I had some issues with the service of the company when I wrote a not so good review the company immediately reached out to see how they could fix the problem was not expecting that was just going to let it go and move on. They sent someone out first thing Monday morning to address my concerns I appreciate the follow up and addressing the problem would use them again thank you
Aaron “A-AARON” Covington
a year ago
Failed to honor appt time. I've now been without a/c for 6 days waiting on these fools to fix the issue. Sent a technician to my home last week on the 24th of June. Tech seemed new to the job. Asking me questions like I do a/c work. Because the issue was system freezing over, we had to reschedule after allowing the system to unthaw itself. I guess that takes 5 days in AZ heat. Had a new appt set for today; June 29th, 11am to 1pm. No-show. Called the office, my appt was suddenly 2pm to 4pm. No one told me. Waited patiently for 4pm. Its past 4pm and still no-show. The office is not answering any calls. So I called my warranty company and told them to find someone else or I'll find someone to fix it. I've used a company called Talon A/C in the past. Reliable, always shows up. Guess who I'm going with. Don't use these guys. They book more jobs than their capable of handling. Then get behind and customers suffer.
Love these guys!! Very professional and best in the valley 👍
Carrie Snider
6 months ago
Copper pipe from main water line to pressure regulator had a leak which was repaired promptly and correctly
This is the worst company I've seen in a while. To take advantage of a recently widowed woman and charge $4,000 for a main line. Absolutely ludicrous! Not only did they overcharge her by about $3,800 but they decided to put her main shut off to the house before her irrigation valve and then stated for another $400 they would place the valve where it should be. Will be letting anyone and everyone on social media to beware of these thieves!
We had a new kitchen sink, kitchen faucet, and garbage disposal installed. I want to be clear here. The technician, Ty, was amazing! He was down-to-earth, kind, & professional and very skilled. Our complaint is with the company itself. We were scheduled for an estimate and Ty was not able to make it within the window we were scheduled for. Then we scheduled for the work to be done which was all to be completed in one visit. That day, we were contacted and told that Ty was on his way. I left home (my husband stayed) with our dogs so that they would not disturb him while he worked. After 2 1/2 hours, Ty still did not show up. This is incompetence on the part of the dispatchers or whomever it is that contacts customers when the techs are 'en route'. Because of this scheduling mishap, our one-day job turned into 2 days. On the second day, we were again told Ty was on his way. Once again, this was an incorrect estimate. When Ty was finally able to get here, he completed the work and we were very pleased with the job he did until the garbage disposal began leaking beneath the sink. So glad they have a warranty service. To their credit, they did send a technician out that day (not Ty) who did a very good job for us; however, we probably would not recommend Thomas Home Services unless you don't care about your time being wasted and having to be held hostage in your house waiting on a technician.
Erohn Horsefield
a year ago
DO NOT USE THIS COMPANY FOR YOUR PLUMBING ISSUES! We’ve been “working” with Thomas Home Services for about a month now after detecting a water leak in our kitchen. I filed a claim through my home mortgage for someone to come to inspect the issue and they assigned it to Thomas Home Services. They contacted me and scheduled a technician to come two weeks out; which isn’t ideal but I get with COVID and staffing it can cause delays. Then, the day of the appointment their rep called me and said the technician who was scheduled called out sick, again, frustrating but I get it and they were able to get someone out after a couple days. Well the technician came and said he couldn’t identify where the leak was coming from because our kitchen cabinets being in the way. But, that was all they stated. Never went into detail as to what that work actually is, and we only found out later through numerous calls that they needed the cabinets removed to perform a leak detection.
So, now we had to call our Home Insurance and arrange for our cabinets to be removed. After a WEEK of back and forth between Thomas and our Insurnace company I was finally able to talk to another rep from Thomas after numerous messages from myself and the home insurance rep. The rep said I could only schedule a follow up appointment after kitchen cabinets we’re removed. But, I had to provide a date to the insurance company in order to schedule the cabinet removal. I was finally given a date and thought this issue would be resolved. NOPE! Two days after scheduling the follow up appointment, and having our kitchen cabinets removed and sink disabled, I get an alert from our home mortgage company that Thomas Home Services DROPPED our appointment! They did this without notice and without explanation. Again, we’ve already had our kitchen torn apart to accommodate them and perform the service. After another day of silence I was able to get ahold of another rep who explained that they were never staffed to take on work from the home mortgage company and it was too much. So why would they accept jobs to begin with?!?!? Now we’re starting back at square one with a new plumbing company and without a functioning kitchen all because Thomas Home Services could not follow through with their commitments. I will NEVER use this company again and I highly discourage anyone from using this sub-par, unorganized, and unprofessional company too.
Professors of Plumbing and Air charged me 3 hrs labor to replace the rubber seal around my kitchen sink drain! I was scammed. And to top it off, the plumber misidentified the problem and I should have just replaced the garbage disposer, which was worn out and rusted. And they will solicit you every few weeks for more services once you have used them. Annoying!
Jerome and Ryan were great very knowledgeable friendly great customer service I would definitely recommend them.
David Anderson
a month ago
Put in new control board on my dryer did a very nice job.
Angela McCue
3 months ago
Initial experience was not great, but I received a call from Emily explaining what happened and asking if I could give them another chance. I understand things happen so I did and I am very happy I made that decision. The onsite tech Jeremy was fantastic and did a great job repairing my dishwasher. This local, family owned business, will absolutely be my 1st call should I need service for my appliances in the future.
Mateo came out to our condo and worked on the AC unit that several prior techs came out and worked on. We had problems with water leakage, cooling, and overall loudness/rattling. One of the prior techs from the company came out and did some work on the cooling aspect, then we had a water leak as well, so a tech (who is no longer with the company) came out and took the entire unit out to clean it. Unfortunately, some of it was put back together wrong, a couple of screws went missing, and it wasn't cleaned well. (Most likely why that tech is no longer with the company). Anyways, Mateo came and figured out the problems immediately. He explained everything to us, cleaned everything THOROUGHLY, tightened everything up, and it became quieter than I thought possible! He was an amazing tech and an incredibly nice person. I can't recommend him highly enough!! Thanks Mateo!
Tech explained everything
BRANDON SCOGGINS
a year ago
Nathen was great he gave me suggestions on how to make my unit last longer and was very friendly. He cleaned up after himself and was very professional.
Steven Hjerpe
2 years ago
Still fixing mistakes this company made over 15 months later, that should tell you what to expect. This company will not follow through, performs hastily, and poorly. Decided to use them one more time because the issue was warranty covered but a technician never showed up to our appt so we used another company and paid for the parts and install.
Darwin Maldonado
2 months ago
Riley was an exceptional technician completely determine to find the resolution to fix the problem. He expended close to 3 hours checking, trouble shooting and inspecting and double checking his work. I will recommend the company he represents to any one. Thank you very much for your service.
Will Thayer (Professional Bagpiper)
a year ago
Alex and Jerome had come to our home to assess our AC unit issue. Both Alex and Jerome were professional, personable, efficient, knowledgable. I highly recommend Thomas Home Services. Both of these men were honest in assessment, with no effort to upsell. Very glad to find a quality company who hires good quality people who know their business. I will definitely use Thomas Home Services in the future for my AC maintenance and repair.
Elizabeth Valdez-Duenas
2 months ago
Casey was awesome. He really knows his stuff. I was able to finance and have AC service. I couldn't be happier.
Initially we had some communication errors with people not showing up when scheduled and not communicating that air conditioning not getting fixed. They then responded well and made up for this lack of communication and had great customer service. Good way to turn around and make things right!
Bradley Kirkland
a year ago
There aren't enough gold stars to adequately reflect the work and customer tolerance Jerome exhibited. Plus his working conditions were not the best...but he did well despite this. The man is awesome...and knows his stuff!.
Michael Boufford
3 years ago
We want to thank Jerome for his professionalism the moment he arrived at our home. He answered all our questions and was very knowledgeable. If you have AC needs then ask for Jerome he is punctual and will treat you right.
Michael and Blanca
John M Colville
4 years ago
Bryan showed up perfectly on time after they had communicated via text when they would be here. Super informative and willing to help me understand what they are doing and why. He did not seem like he was trying to sell us something, while still solving our problem. Would definitely recommend.
They repaired the hood above the stove. VERY professional, knowledgeable, prompt and patient.
Lesle Gibson
8 months ago
Very friendly guy but more importantly he was very knowledgeable about his business. Had it diagnosed in about 10 minutes. I will definitely be their return customer if the need arises.
Dean Colquette
2 months ago
Had an ac unit go out on Monday, on Wednesday had a new unit installed by THS, was a pleasure doing business with them and would highly recommend, they have all of my business going forward.
Debra Williams
a year ago
Tyler was very informative about the system, and very professional. Explained what we had and how to make system work more efficiently in the future.
Katelyn Weber
5 months ago
Great work! Super friendly! Will use again!
This was a year old dishwasher. Then, they repaired the shower. the cost was very much lower than I thought. Anyone else would have been 3x's as much. Will have them in the future if I need them.
Patricia Hagen
4 months ago
I had my 1 yr Maintenance Service on my HVAC. Bryan was amazing, friendly, knowledge, and kind. Very thorough on the service. I can't say enough good things about this company.
I have had an issue for several years and my Warranty Company would only bandaid the problems one by one. They sent out this Company last week and I finally decided to replace system. The technician Tyler was amazing, professional, knowledgeable, friendly, caring to my issues. I give him a 12 out of 10. Monday I had a meeting with Scott regarding possibly replacing the AC. I finally decided I had to bite the bullet. Scott was as amazing in his field as Tyler was. Very professional, friendly, amazing customer service, knowledgeable and helpful with the purchase of my new AC. I can't say enough about this company. Just amazing! As always I received exceptional service from Tyler and the company. Tyler is an amazing representative, knowledgeable and kind.
Damir Durkovic
5 months ago
The best Customer Service in Phoenix.
There is no place to compare.
They are simply the best
Jeanne Apelseth - Old
11 months ago
Tyler was professional and thorough. He did a great job, went over the services he performed and gave a great description of the condition of my equipment. Very professional and polite.
Professional and friendly, gave accurate estimates for several scenarios and solutions. Quality work at an agreeable price. Will use them again if needed and recommend them in a heartbeat.
Silviakinobay Silviakinobay
2 years ago
Spenser Lawson
a month ago
Very professional and informative
Anika answered the call and was very friendly and professional. Cody was my technician and he let me know he was on his way. He was very professional and courteous. He was done in an hour. I will use them again for sure!
Ty was professional and friendly. He competed the work in a timely manner and left us with a smile! Thank you Ty!
Loved this ac repair company!!! Fast, professional!!!! Will definitely use them again and highly recommend!!
Milton Fernandes
a year ago
mckenna burggraf
7 months ago
Bryan was very detailed in his explanation of what needed to be repaired on our system and cost. He was very pleasant and completed the work in a timely manner.
Everett Dilley
5 months ago
Casey and John helped us come to the conclusion of replacing our 2 units without being pushy. They were very knowledgeable, professional, and caring to our wants and needs. I would highly recommend these gentlemen for any work on your home and/or buisness!!
Sarah Lambie
3 months ago
Jeremy is an excellent technician, personable, thorough and a great communicator. I think this washer works better than it ever has since I’ve owned this home. Came, assessed job, gave estimate, got parts and fixed it all same day. Give this guy a raise! 🤗🤗🤗 thanks again for exceeding my expectations!
Valerie Buchholz
a month ago
Technician Riley went above and beyond our expectations. He was very knowledgeable and professional. He is a huge asset to this company! We had AC issues, and he was able to troubleshoot locks that had been put on the units by prior servicing of units by another company we had no keys to. Very Impressed! Thank you!
Brigid Donovan
2 years ago
Gabe was very friendly, helpful, and knowledgeable. He answered all my questions. A much better experience than my previous provider. Thanks!.
I had an overall great experience with this company. Jerome was helpful and informative with determining why my air conditioning was not working and was able to help provide a resolution.
Leah Schneider
9 months ago
Kelly came to look at my washer and dryer. He was honest and explained to me what was going on. Thank you.
Patrick Aiken
5 months ago
I had THS come quote installing a bathroom sink for me. They quoted a ridiculous price of $1200, but only told me that after having a tech come to my home for a service fee. I asked if the price would be different if I bought the sink elsewhere myself, and they said no, this is the price either way... so why did I waste my money on the service fee when they could have told me the cost over the phone, or at least a range depending on options?
These are shady business practices.
The tech who came out was quite kind. I felt bad for him because he know the price was ridiculous - I could see it in his demeanor. I hope he finds a company to work for that doesn't put him in those challenging situations due to their intensely inflated prices.
Blaine Brooks
4 years ago
Elam was a fantastic tech. He completed and detailed his work thoroughly and efficiently. Highly recommend this company and Elam specifically.
Mateo was awesome as was the office staff and all the other techs. Their communication efforts did not go unnoticed! I always knew what day and time the guys would show up. Extremely professional, Covid aware, friendly and very knowledgeable! I had several issues with my AC and several techs worked to solve the mysteries. I especially want to thank Mateo for doing outside research to figure out my problems. Thomas Home Services stuck with me! Highly recommend this company. Thanks to all!
Anna Schultz
7 months ago
Our heater wasn't working, Brian came and didn't rest until he had every component working effectively again. He was great and explained what had gone wrong and was very thorough making sure every issue was taken care of to a high standard. Very impressed and glad we started using Thomas for our home repairs.
Cinthia Van Alst
5 years ago
These guys came out 6months later to check out a drip they had fixed at no charge. Prompt and on time! Very good communication.
Great job, nice people. Showed up on time and solved the problem.
Beckie Clemons
a year ago
Tyler is HIGHLY RECOMMENDED! He came out and inspected our unit that would not kick on. He was on time, honest and reasonable. He recommended the must do's but also suggested additional services that would prevent problems from happening in the future. We will definitely request him for our future repairs, services and inspections. THANKS TYLER!
Kari McGinnis
4 years ago
very professional and answered all questions i had cleaned up afterwards i would recommend them for any plumbing needs you need
We loved Ty! He was kind and honest. We will be calling for him again, for sure! Thank you!
Best plumbing and AC company out there. The owner and technicians are the most honest people you will find in the business. Never using any other company except these guys!
Thomas Home Services was engaged to diagnose a problem with the air conditioning at our daughter's home. Mateo is the technician who was sent on the call. Mateo was on time and went to work diagnosing the problem. He identified what needed to be done, found the parts locally and went to work. Mateo is professional, knowledgeable and very skilled. He took time to explain the problem and solution and explained what he was doing as he worked. The end result was the issue was fixed within a matter of hours instead of days or weeks. We were very grateful for the service and consideration Mateo provided and will be using Thomas Home Services going forward.
Susan Gruse
11 months ago
Mateo was very professional and very accommodating in answering my many questions!
He is a great representative of Thomas Home Services!
I will continue using Thomas Home Services for any repair or services needed. I am pleased with the thoroughness in inspecting my recent install of a new AC unit.
Thank you Thomas Home Services.
I had my water heater replaced today by an exceptionally skilled worker named Aaron. He was very professional in handling the installment and was helpful in answering all my questions and concerns. I highly recommend using this company due to there quality of service and professionalism.
Very frinndly,knowledgeable,Jerome really went
Above ans beyond what we expected. Would diffently RECOMMEND him and his company to everyone. Billy really went the extra mile. Gouse really fought him the whole way . Billy really took the time to explain everything. Billy really shined and made our lives a whole lot better with the new A.C. i would recommend professors of plumbing ro anyone who wants a professional honest job done
Margaret Robitaille
4 years ago
Fast, friendly and very good at what they do. I didn’t have any issues. My gas dryer is now connected to the gas line and no leaks. Thank you
Pamela Williams
8 months ago
Tyler Stewart 2 time and will be out this Friday, he does a great job for use an always so professional. I would always call Thomas Home Services!!
Professors of Plumbing & Air came out installed a utility sink for me. Very professional and quick. We are very pleased with the finished product.
My technician was Mateo he was on time, very professional an extremely thorough. I had a previous company trying to fix my heating and AC unit and after four visits still we're unable to fix it. Mateo spent 3 hours and checked everything and was able to fix it. I would recommend this service to anyone I was very pleased
Brett Sherwood
7 months ago
Had scheduled 2 separate times and they no showed both times even though the called and text saying they were on their way. Wasted 2 days waiting on them. Absolutely horrible experience and would not let this business anywhere near friends and family!
Ty was early. He was fast. He was friendly and straight to the point. These Professor folks have always been fantastic. I don’t use them often but they are my go-to if I ever need a plumber. Great service. Honest and got me back up and running for the service fee. Very inexpensive.
I just moved to the Desert and had no acknowledgment on where to get the proper A.C services , I was hot and anxious, I knew I needed to have my A.C unit , replaced. I asked a neighbor about A.C services and they recommended the , Thomas Company. I had the most pleasant experience ever. JEROME, came and explained to me what I needed and took his time , he was very informative. I didn't have to spend time trying to talk the price down, the cost was affordable and the service from Jerome was a great experience.. Thank you , Jerome once again for helping me make the right choices as I settle into my new home. Living in the desert with all this heat and no A.C WOULD HAVE BEEN HORRIBLE..YOU MADE IT EASY... I will reccomend your services and stay with this company.
I look forward to using you again and will pass the word around, use The Thomas Co. and ask for Jerome...
Jessica Iracheta
2 years ago
I am very pleased with the service I received. Chris was very knowledgeable and honest.
As a TLC member I receive great service from Thomas Home Repair. Nathan was knowledgeable, polite, thorough and was very helpful overall. He made sure to explain my system to me and my options for improvement. Thank u Nathan!
Replace capacitor, cleaning up the bost and freeze etc.
My wife had them come out when our pipes had backed up. They were prompt on the initial service. They needed to clear a drain through a pipe access from the roof of our house that was blocked by a solar panel. They did not mark the pipe they needed access to so when the solar company came out they were unsure of the panels to remove. I had to make many phone calls to try and resolve this. They did not call me back when they said they would. I finally get put on hold to then be told that their piece of equipment they need to use is broken and they wont be getting it fixed until the end of the month. Their recommendation was to find another company to do the job. We have been without this bathroom for a month already. I would not recommend working with this company from my experience.
They have been extremely helpful in solving our air conditioning needs!
His work was professional. He was helpful in his answers. Very honest about AC unit info.
isaac aguilera
4 years ago
Jerome and his crew came over and replaced my ancient HVAC unit with a brand new unit and also installed an Ecobee smart thermostat. I now have an amazingly quiet and energy efficient unit and look forward to future energy savings! Jerome was the epitome of professionalism throughout the entire process and delivered exactly what he said he would, his whole crew was very tidy and efficient, my Family and I could not be more pleased with their work and making our home cozy and comfortable no mater the season winter or summer! Thank you Jerome and Thomas Home Services!
Tyler came out right away and fixed my AC in one hour! He was professional and explained what happened clearly then fixed it promptly.
Nicole Taylor
2 years ago
This company was absolutely terrible to deal with! We were without air conditioning for 6 weeks and most of this was related to their technicians not being knowledgeable and the lack of responsiveness by the office staff and manager. I would not recommend using this company.
Leonard Polzine
3 years ago
Jennifer Romito
a year ago
Thomas Home Services is a great company to work with! Tyler, our A/C technician, is so knowledgeable and thorough with our A/C unit! He explains what is happening and how to best service it! I am very happy that I work with Thomas Home Services and I trust them to help take care of our home!
Aureliano Herrera
3 years ago
I scheduled them to come out and fix my heater they never showed up or called.i rescheduled two more times and they missed those appointments to. No call no show three days of work missed and still I have them another chance they scheduled a 5 to 7 pm and I get a call from the technician explaining to me how it's already past 7 pm dark outside and if he comes now he wouldn't be able to do a good job. Unbelievable!!!!
Mynewgoogle Thedroz
4 years ago
When I called, I got a live person on the line very quickly, no long holds. They were professional, easy to talk to and eagerly sent a technician in a very short time as my ac was not working on a hot, 106 degree day. The technician Don was polite, and knowledgeable, His uniform was clean and pressed, not all wrinkled and messy. He knew what he was doing, and did not waste time nor poke around. I would highly recommend. Also, the prices were very fair for the service rendered.
Kirsten Hiemstra
4 years ago
Jerome was awesome, highly recommend!!
Elam was here before the appointment time was extremely professional and courteous. Good old fashioned customer service at its finest. Thanks Elam!
Brian was excellent, came across as very trustworthy and professional. Will definitely use Thomas AC. Thank you for making our day in 115 degrees heat
Michael Johnson
3 years ago
Alejandro Valdez
a year ago
This company is the worst they never call you back they never tell you there not showing up to your appointments they keep pushing appointments out appointments after appointments and never really know when they will be able to get your ac installed. They always have excuses for everything. They are quick to take your money but nothing else. This has been the worst company I have ever worked with. Don’t use them!
Michael Nelson
3 months ago
Professional service from start to finish. Jeremy showed yon time to install our new dishwasher. While I am sure he has a ton of experience installing this type of applicance, he took the time to read through the installation instructions to make sure he did it correctly for this model. He even cleaned up all of the packing material from the new dishwasher. I would definitely use this company again.
I have used Thomas Home Services 3 times so far this year and have been very satisfied with there service. The techs that have done work have been awesome, down to earth and able to explain things to my understanding. Thank you for your hard work and get customer service!!!
Andrew Steedman
2 months ago
Scott M Rasmussen
5 years ago
Thomas home services is definitely excellent and reliable. The plumbing technician, Israel, who came to our home, provided, high-quality and professional service to meet all our needs, and correct the plumbing problem. Thomas home services definitely provides the highest quality for home service needs. Thank you so much!
Our washing machine broke, and with 7 people in the house that isn’t a joke. We called Thomas Home Service and they were able to provide same day service! Jesse came out and diagnosed the issue, and had to drive across town to get the part for our LG washer. He kept us informed of what was happening along the way, and was very friendly. He got us up and running and we are so happy with the service!
Bruce Browning
5 years ago
Keya broadnax
8 months ago
My tech Bryan was so knowledgeable, friendly, and on time! He Maintence what I needed and checked everything to make sure my home was in good working order. I would use them again based on my experience with the tech Bryan!
I had a gas leak in my home and Alex came out and did a fantastic job of locating and fixing the leak. He also Coordinated with the gas company to come back out and turn the gas back on. I would highly recommend professors of plumbing and air! Very very happy customer!
KaySweetz Montgomery
4 years ago
I had called POP frantic because my ac was not working. I also was having plumbing problems. They sent out technician, Jerome, the same day and he was a pleasure!! After him looking at everything, he explained what was going on with my ac unit. He even took me outside and showed me everything he was talking about. He answered all my questions. He made sure I understood everything. I ended up replacing my whole ac unit, and got my plumbing issue fixed for free. I would definitely use them again!!
I’ve used the Professors of Plumbing for a hot water heater install, valve replacement for my faucet that connects to my washing machine and fixing one of my toilets. They do a good job and are competitively priced.
Erica Scott
11 months ago
Claudio, Mateo and Silas were awesome!! Super professional, very kind and friendly, very thorough and strived for perfection! They were very helpful and great attention to detail, went above and beyond. We were very impressed and would definitely use your company again!!
Jon Charles Fritz
8 months ago
Estimated a new hot water heater
Deejah Figueroa
2 years ago
Mateo, Cesar + Jerome were outstanding folks to work with. They completed the job efficiently and answered any questions I had with patience. I'd be happy to work with any of those technicians again.
Elizabeth Fuller
7 years ago
SS-trung doan hw
5 years ago
Jontar Coleman
a year ago
I highly recommend Tyler he did a great job with my AC units, Tyler gets 5 star ⭐️. Tyler is the man!!!!
Professors of plumbing was very professional. They were able to come out right away and help me. I would recommend them to my friends and family!
Khalil El-sayed
8 months ago
He was knowledgeable and did what needed to be done in a very short time
Andrew Gayster
2 months ago
I spoke with Emily who immediately contacted a few of their technicians. Due to it being a holiday weekend, and technicians off, Billy answered the call. I’m super impressed with the same day service, and Billy getting to my house in less than 30 minutes. He fixed the issue within 30-45 minutes, and the price of the part was cheaper than their competitors. I’m extremely thankful for both Emily and Billy, especially with my wife being 37 weeks pregnant. Both seem to enjoy what they do, and it shows!!! I would recommend this company to all my friends and family.
Omg, it has been so cold and my a/c wasn’t working. I was referred to Thomas home services and Jerome in particular and WOW, he nor his company disappointed!!! He quickly diagnosed my system and gave me an honest assessment and presented me w/ several options and educated me on everything!!!
I took quotes from other companies just to be sure and no one came close to his level of competence, professionalism and honesty on what I needed.
Once I confirmed the work with him I had a complete install done in less than 24 hrs with zero interest financing.
Thank you Jerome and thank you Thomas home services!!!
Very helpful and knowledgeable did an excellent job on servicing our units give us some excellent pointers on increasing airflow and reducing maintenance costs. The servicing was excellent and was a very good value!!
Mark, Mesa, AZ
Tony Williams
2 months ago
Leslie Gable
4 months ago
Kitchen tap faultered and tecnician was honest and reasonable with knowledge of taps and implications when purchasing for new one. Very thorough! Priced right and reasonable!
Theodore Mitchell-Bey
11 months ago
Thank you for sending us a very professional worker. He reviewed all details pertaining to the HVAC system. Most of all it was very detail with explaining the questions we asked. Thank you for sending us a informative worker. We are very pleased with Thomas Home Serices. Once again thank you. Mr. and Mrs. Mitchell-Bey
Richard Towler
a year ago
The service was great everything was taken care of and the technician that serviced the system was so helpful and friendly. He took care of all our needs and was so helpful in explaining what he was doing and if we had any more problems what to do. The best service I have had with any company in a long time.
Murray Cutten
2 years ago
Responsive, great technician and good follow up. The only company I will use.
I received an email from dispatch that someone would be at my house between 5pm and 6pm yesterday 4/6/21. No one showed up and no one called. What a poor way to run a company. I canceled other things I needed to do to be there, they ruined my plans by making me wait for someone that never showed up.
Shaun Martinez
a year ago
Mateo was very knowledgeable and professional. Price was completely reasonable. Will recommend Thomas Home Services to family and friends. Thanks Mateo!
Greg Garrison
2 years ago
Chris and Riley took great care of us and got us back online.
Barb Nickels-Smith
3 years ago
LaRon was great! 😊 Very knowledgeable, he knew right away what to look for. He was very helpful and friendly, thank you! 👍.
Mateo was here on time, pleasant, professional and thorough. Mateo solved our problem and had our air running and the house cooling in a little over an hour!
alyssa thomas
a month ago
Great appliance repair!
Eileen McCarty
3 years ago
On time. Excellent technician who knew what to do and did it quickly and efficiently. I will use them again.
Jesse is an honest repair man he goes the extra mile for the customer. A rare thing to find these days.
They were supposed to show up between 12 and 2 PM on Wednesday to fix my AC, and they were a no show and I was not even informed about it, when I called to check they said that the only time they can do is next Monday. They could have communicated better and if I had been informed of this earlier, I would have called someone else.
Great job repairing my dishwasher
Arlene Greathouse
3 years ago
Jerome save me again! He consistently goes above and beyond for me and I love him and his company!!!
A true ambassador for his trade!!!
Francisco Delafuente
2 months ago
Outstanding service, great price on LG dryer repair. Jesse is an asset to this company as well as its administrative staff. Highly recommended
I had an excellent experience with the crew of Thomas home services when they installed my HVAC unit. The difficulty of the install with the removal of the old unit was as challenging as the replacement unit had been since both had to be disassembled to fit through the scuttle hole in the ceiling. Chris Hamilton and his crew did a phenomenal job during the install, would highly recommend him to anyone for servicing or replacing their AC or HVAC unit. Jervon Montgomery gave me a very fair price and was very knowledgeable and professional as the sales rep, definitely an asset to the company. Again excellent service throughout. These guys will be my go to for any home service or install!
Al Bellamy
The technician from Thomas Home Services named Chris came to do maintenance work on my AC unit and ductwork. He informed me what else needed to be done to my unit to make it run more efficiently. He also looked at the ductwork and informed me of what was missing and what was needed to make my home cool evenly, since some rooms received cooler air more than others. Chris was very professional and did a great job.
I was made aware of the appointment and timing of arrival every step of the way with the mobile alerts. The technician Ty showed up on time and patiently and respectfully answered all of our questions. The repair and installation was done well with no mess left behind. He tested the system thoroughly and extensively to make sure everything was working. I would recommend Thomas Home Services to others.
Riley was very helpful and took all the time needed to diagnose and fix our air conditioning issue.
Tyler Whitcomb
2 years ago
Unfortunately, I've had to change my review from 5 stars to 1 star. Our experience was plagued by empty promises, poor communication, and charges for services which were never performed. And overall, it's extremely expensive for what you actually get.
We signed up with Thomas Home Services because we believed (as they so adamantly pitched) that they were better than a typical home warranty company. We liked the idea of having our major appliances professionally maintained properly, and replaced at appropriate times, instead of putting band aids on things until they permanently break. The monthly price seemed steep (even discounted for us, it was $65/month), but we were assured that it covered two visits per year dedicated to checking on air conditioning, one visit per year to check on plumbing, and $75 per visit when they came to fix stuff.
After a couple months, we called for them to come check our fridge's ice maker because it wasn't making ice. They came, attempted to fix the ice maker, but instead broke it even more (it now also leaks a large amount of water onto the floor every day). We were told it would be $50 for them to come out with the parts they needed to fix the fridge, which we agreed to and (stupidly) we paid them before they came back. They never came back.
I had to talk to a customer service person over the course of a month to find out they wouldn't cover the fix for the fridge because it was a pre-existing condition (my house is 8 years old.. literally everything is a pre-existing condition), and eventually get my money back. The customer service people I talked to were very nice and understood my situation, agreeing that I should get refunded, but I always had to be the one to initiate and follow up several times with no action taken by supervisors for over a month.
We've cancelled our services permanently. At this point, it'll be cheaper for us to just buy a new fridge ourselves and pay an A/C specialist to actually maintain our A/C than to dump money into this black hole.
camille miller
5 years ago
They were extremely responsive, reasonably priced, and easy to work with! We would definitely use their services again!
Came earlier than expected. Aaron was very nice, tidy and quickly corrected my plumbing issue.
I would highly recommend this company.
Arlene Mottershead
6 months ago
Previous part installed to fix ice maker not fixing problem. Reordered part to see if replacement will fix issue. Initial part and service paid in full so second round no charge. Fingers crossed issue gets resolved for ice maker
Bhanu Ameneni
8 months ago
Sharan Finney
8 months ago
The service is excellent. Ty is very personable and efficient. He explained every step he took. And answered all my questions.
They sent somebody out on Thursday and he said he couldn't fix the A/C and that somebody else would come between 11:00 and 1:00 on Tuesday. I called at 1:00 on Tuesday and Melissa said he was running behind and would be there between 1:00 and 3:00. I called at 3:00 and Melissa said he had just finished his previous job and was on his way to our house. I called again at about 6:45 and they were closed. I called the after hours number and left a detailed message. No call. We got a call this morning that we were scheduled today between 2:00 and 4:00. So why weren't we first on their list today since they LIED TO ME THREE TIMES YESTERDAY??? So here we are again. Still no technician. I would go with a more reputable company if you could.
TAYA Chiniquy
7 months ago
From scheduling the initial appointment to the consultation, I’ve really enjoyed working with this company. I’m now just waiting for the final repair. Give them a try! Matthew is a great representative for their team.
The message you included was: Ty provided outstanding & thorough service during his time in my home. He kept my floors clean by wearing booties. Showed me areas of concern. Explained his repair & also pointed out item/issues that may require attention in the future, that included estimates.
Jackie Wilcock
a month ago
I would like to share my experience with Thomas Home Services. They are great and take time to explain what you need for better AC efficiency. Try them you’ll like them. Jackie
Professors of Plumbing and Air is the best. They are always amazing and Ty is awesome. I don’t know any other plumbing and a/c people in the valley and don’t care to know anyone else. They’re the only people I feel comfortable and confident using.
Francis Fitzgerald
7 months ago
Refrigerator maintenance Dishwasher problem fixed
Franca Chang
6 months ago
Matthew was very professional. Attentive and courteous. He checked my GE Cafe dishwasher, located the problem and executed the repair in short time
Cindie Anderson
a year ago
Tyler was quick and informative! AC is working much better now!
Don’t trust this company or Will Thomas!
I worked for him And he took money from me
Every chance he could.
They don’t have any air conditioner techs
But it’s an ac company
It’s a joke that’s not funny
Don’t trust any one from this company.
Use it or lose it !!!!!!
Jesus Sedillo
5 years ago
Excellent Service and great attention to detail!!
I’ve actually used them for both plumbing and AC issues and they’ve been terrific to work with. Our recent AC tech was very thorough and found the actual problem after it was mid-diagnosed by a different company. I know they will be my first call for any future problems.
David Christensen
3 years ago
Beth Andersen
2 months ago
My service technician Israel was awesome! He was personable, professional and explained everything, giving me all options.
Mikaila Whitehouse
a year ago
Thomas Home Service did a great job on our regular A/C checkup. Our technician, Cody Owen was very professional and gave us great suggestions for how to prevent problems from occurring in the future. Thanks for the great service, will use again!
Kyle Monaghan
3 weeks ago
Casey/Stevie/Gavin were all fantastic. THS was quick to come out to my property, diagnose the issue with my a/c, propose a solution & install a new unit.
Elizabeth Pebbles
a year ago
This is a dishonest, shady company. I would definitely NEVER hire them! Thomas Home Services was dispatched to my home via my home warranty to repair my downstairs a/c unit that stopped cooling. This has been the absolute worst experience, I’m surprised they are even in business. First, during the initial call they scheduled me for 4 days out , but sent a confirmation for 5 days out. (I’m in AZ it’s well above 100 degrees) No biggie, I can wait another day. Then on the day of service they call me to push me out another day. At this point I feel like I’m at their mercy, so agree. When the tech came out, he was unprofessional, seemed like he was on something. He did not tell me what causing the unit not to cool and immediately tried to sell me a new unit instead of determining what the issue was. Even after speaking to his manager, my only option was to buy a new unit. I declined and asked them submit the report to my home warranty, then I’ll decide next steps. After a week there has been no report submitted and they wouldn’t even answer calls from the warranty provider.
A different company was assigned and it was a day and night experience. I was scheduled within 1 day and the a/c unit was repaired. A new motor was needed and installed. All covered under my warranty.
Michael Gilbert
3 years ago
We had a toilet go out at our business. Ty was a our plumbing tech, and he was great! Everyone I dealt with was friendly and knowledgeable. They were quick to come out too. Thank you!
Very knowledgeable about what the issue was and fixed it! 😀.
Cheryl Anderson
9 months ago
Stacie Dunning
3 years ago
If you need AC replacement or service call Thomas home Services ask for Jerome. This guy is awesome never tried to up sell me on things i didn't need or tried to get me to buy the most expensive system possible. He laid out all my options and what i needed at a very far price, answered all my questions.
Thanks Jerome will be recommending you for now on.
Bob Korndorffer
5 months ago
Kitchen sinks blocked ..Israel the plumber did a great job; +fingers! Courteous and pleasant. Great customer service!
The only stressful encounter was the two day waiting as first day not able to show up due to Israel having another plumbing emergency. Understood. April 12th.
April 13th was supposed to be here between 11 and 2 pm did not show up until after 5pm. It is understood that many times plumbing situations and emergencies do come up but once Israel showed up he was very professional and courteous.
And got the job done efficiently. After a 2 day wait almost, job was done within the hour. I'm sure if my situation was drastic it would have been treated on an urgent basis but water filling up in kitchen sinks with odor and residue is kind of hard to tolerate.!
The plumber Israel gets an A!
I was very impressed with the technician and his assistant and the work they did. I would highly recommend this company to my friends and family. 👍
Darlene Grozier
2 months ago
Riley is great
Jerome was very friendly and helpful. He made a tough decision easier.
Shameer provided unparalleled professionalism and customer service. He broke down the issue with clarity and did his best to find solution. Definitely a valuable employee for the organization.
Our Service Tech Kelly was excellent. We reached out to Thomas to repair an ice maker that was not working. We had a previous tech provide service and they were awful. Kelly was able to quickly diagnose what the problem was and quickly got our unit working again. Couldn't be happier with the service and the Tech. Thanks for the great job!!
marsha guirino
2 years ago
Mma
Horrible horrible customer service! Run the other way!! 5 weeks no heat. I've been calling for 5 hours. No answer and no call back. It's now 5 PM on Friday and I will have another weekend with no heat. WORST COMPANY EVER!!!
Nicole Kindred
2 years ago
Jeanne Umphress
2 years ago
Fixed my problem. Appeared to be very knowledgeable. Very likeable and polite and efficient..
adam czapiga
3 months ago
Sharyn McCaslin
2 years ago
PeggySue Phillips
2 years ago
Mateo was great! He came out on time, looked over the problem we had with our thermostat, fixed it and explained the issue in terms I understood instead of the normal jargon I usually get. We will be doing all of our future business here because of Mateo!
Deanna Koebele
8 months ago
Brian was very professional and a pleasure to work with. He identified the issues with our HVAC system, and gave us the options for repair and/or replacement. We will definitely use them for all our home repair needs!
Evette Cecena
7 months ago
Eugene Krueger
8 months ago
Refrigerator maintenance
Thomas Home Services efficiently resolved an a/c issue that 2 previous companies were unable to remedy. Emily, in the office, was cordial, efficient and caring of the situation. She communicated very well throughout the process. The technicians, Will and Gavin, were both friendly and professional. They diagnosed the problem quickly, had the necessary parts on hand and effectively resolved the problem. I would highly recommend this company for any a/c and other repairs.
James Townsend
8 months ago
Ty show up on time and repair a valve under my kitchen sink. He was very friendly and helpful. I recommend Thomas Home Service. Highly.
Bridget Baker
2 years ago
Utilizing Thomas Home Services has resulted in the most negative experience we have ever endured with an AC installation. The service tech, Jerome was pleasant when selling us the system, but wasn’t forthcoming and misled us. He told us if we financed through their financing we wouldn’t have a payment until December (2 months after the system was installed) and the system was just installed on 09/25/2020. He told us he would arrive in the morning with the techs to get the project started and then he would return at the end of the install to ensure everything was completed. The first tech arrived at 8:30am and then 2 more techs arrived within the hour. The first outdoor units that were delivered were the wrong size. Then they were supposed to replace the pads that they sat on, we had to point that out, so they did correct that. Then we find out around 2:30pm in the afternoon when Jerome finally shows up that he actually ordered the completely wrong system ( He ordered electric when we have a gas system) which he apologized for but never communicated or contacted us throughout the day until he showed up. He told us he would be helping the techs to get it done. I asked him to complete the SRP paperwork for our refund, he started it, received a call, said he needed to leave but would return and we never heard from him again. I guess I should have expected this especially how he hinted at how the owner’s son who was one of the techs on our installation doesn’t have the same work ethic as the owner. We contacted the office and spoke with the office manager, Emily who informed us that the individual responsible for completing the paper work for SRP would return on Thursday, complete the paper work and we would have it no later than Friday, 10/02/2020. Here we are, Friday and I check the mail and we have a bill to pay our first payment due on 10/18/2020, not 2 months later. So, I contact the company, Emily is out of the office and the receptionist talks with her supervisor who is supposed to return my call. I am still waiting for that return call. On a side note, the techs that did the installation were at our house from 8:30am – 10:00pm and they were very respectful and did a good job! The rest of the experience has been extremely negative and we will never recommend this company to anyone, be aware as you will be lied to and deceived! This company hasn’t resolved any of our issues to date.
Jerome is a great guy! Really went the extra mile for us
He made an expensive decision feel a lot less painful!He is truly an asset for his company and would highly recommend him and his company!!!
Jerome helped us get our AC up and running again. Informative and helpful with the entire process of setting up our smart devices. Highly recommend.
Professors of plumbing and air came and fixed the heating in my house which had gone out after a Chevrolet hours long power failure. They were here well within the time window that was quoted to me, and I can say from personal experience that does not happen in every situation, at least not to me. I was very happy at the timeliness and professionalism of the technician. And this might sound silly, but my cats liked him as well.
Do not use P of P! We were referred to them through our home warranty company to come out and fix our AC unit in the middle of June. We had to wait 4 days before they could come out and they told us they would be out on a Monday between 11 am and 1 pm. At 1:20 pm no one had showed up or called. When we called them, they informed us that their tech had called in and they would have to reschedule our appointment for Friday at the earliest! They did nothing to try and accommodate our situation and told us there was nothing else they could do. We had to end up calling our home warranty company and rescheduling with a different service. We would have been more understanding if someone had at least called us to tell us what was going on but we heard nothing from them until we called after waiting around all morning. Even worse, we scheduled time off work to accommodate the appointment. They were completely unprofessional and disappointing. Do not waste your time with them!!!!
Donald Armitage
8 months ago
Alex fixed what was previously not satisfactory with original installation of new system
Rebecca Cantrell
3 months ago
Had Ty come out and install reverse osmosis system in the kitchen . When I tell you that you will not be disappointed with this companies service, I truly mean it. 100% recommend. I also purchased their platinum warranty plan today. GOODBYE TO One Guard, Hello Thomas Home services lol
jeremy Runyan
3 years ago
Jerome was great. He explained all our options and answered all of our questions. A fantastic ambassador for your business.
Dennis was great, going above and beyond explaining my plumbing issue. Prompt one day service too!! I highly recommend this great company!!
Sharadawn Miller
5 years ago
Great service, fast and very helpful. Came within a few hours of my call and even called to let me know they were on the way!
We had a dishwasher problem they fixed with great service
Fridge repair, Best repair company I have ever used. My warranty tepair people couldn't fix or repair for the last 3 weeks. I called Thomas Home, and Emily in the office was very nice and scheduled me right away. My apot. Was for 11am-1pm. Kelly my technician was hete at 9am, they called first to ensure I was home, when Kelly arrived, he was polite and new right away what was wrong. After waiting 3 weeks for my warranty company to do something, Kelly fixed and was out in 20 min. If you need repairs go to Thomas Home Repair absolutely 💯 recommended.
They came and installed two new units. After the first day I noticed the upstairs unit never shut off. After a service call they came out and fixed it. Working great now, but the bottom unit now blows warm air. Units are brand new so I called them. They said it would take two days for an appointment between 1 and 3. It's now that day at 3:45. No one has come or called. I called Thomas and they said someone came by at 1230. I wasn't home because I wasn't expecting them until 1. Now I am punished again I have to wait until Monday sometime for them to come out. 83 downstairs guess I'll live upstairs. The install team was great, customer service not so much. After the sale youre not important.
Darrell Nabers
2 years ago
Ty Hust was the plumber assigned to helping me get a new hot water heater. I have a home warranty and my water heater burnt out. Ty came out and was detailed taking pics and letting the warranty company a new hot water heater was necessary. The warranty company ordered a new one. Ty brought the new one and got it installed. He was so friendly, nice, courteous and clean. A plumber that cares about his clients. Crystal and Amber work at the office and they both were so nice when I called with questions. I would recommend Thomas Home Services.
Kyndle Cottrell
2 years ago
Kelly was quick to diagnose the issue we were having with our Samsung oven. He also took the time to look at our refrigerator and diagnose that issue as well. Would highly recommend.
Danen Wilson
11 months ago
Nathan were very professional and courtesies. He went above and beyond to getting my Condo AC unit ready after AZ hot summer months. I recommend him for a Raise.
Kaylynn Elmer
2 years ago
Man... I cannot say enough good things about this company! Our AC went out a couple weeks ago, and we had been fighting with the home warranty company about getting it replaced ( since it literally caught fire and was dead dead) with no luck. Thomas had come to our home before in order to complete minor ac repairs, and they were extremely professional. When I called to explain to them Thursday 6/17/21 it had been since the Sunday before that my kids and I had no ac, They immediately transferred me to Jerome the field supervisor, he listened to the struggle we were having and instantly helped! Jerome took time to make sure we had a new ac unit out hereby today 6/18/21, Tyler, Angel, Roy, and Mateo ALL came to the rescue today! This company has earned customers for life. Jerome took time to explain things to us and helped us through this crisis. From the time I called Thomas home services until they left today completing their job, was the most professional and amazing customer service I have ever experienced. They took time to explain things they were doing as the work progressed, and left us with a brand new unit and a house that is finally cooling! This company truly cares about its customers and does everything they can to help! Amazing amazing job Thomas home services!!!!!!
Ramsidel Del Rosario
a year ago
They did a home warranty repair and Claudio Garcia did an excellent job! He checked everything and made sure the system is working. He explained every details that we need to look out for. Very professional and courteous. Ask for Claudio and I am sure the rest of their team are awesome. Thanks for your fast and efficient service!
Jerome was responsive and explained what the issue was. Very helpful
William Christman
3 years ago
I had a plumbing issue with an outside faucet. Hector did a great job ensuring I understood not only the immediate issue but also how to ensure there would be no longer term problems. I’m very happy with his work!
Not a great service, I'm afraid. It was largely just quoting huge extortionate estimates, particularly for AC. Additionally, the plumbing service for labour seemed a bit much and did not seem as knowledgable. The plumber was timely, but the AC/tech came so late in the evening and whilst they were kind enough to waive off the plumbing call out charge, I just felt all around money driven vibes. Still haven’t sent through any reports or evidence of a tune-up as most companies do. I suggest people do not use this company.
Prompt, courteous, professional
The technicians were the most professional, knowledgable, and courteous we have experienced in a LONG time. Thank you Jerome and Antajuan!
rachel adcox
7 months ago
Customer service was amazing on the phone. The technician, Kelly, was great! Personable, professional, and so patient with my kids while he was working!
Great Company, Excellent customer service. I have used them several times. professors of Plumbing have always given fair and very competitive estimates. Work was always done correctly, fast and with no hidden charges. highly Recommend!
Harry Yazzie
3 months ago
Very fast, prompt and actually did more than was promised! They gave me a wi fi thermostat b/c my old one was incompatible with the new system and upsized my return to promote better air flow. No upsale or additional charge was incurred.
Jerome was very thorough and explained complex concepts in understandable ways and made an expensive headache a lot less painful.
I would highly recommend and use professors for all my ac needs!!!
There are not any more knowlegable, skillied, hard working or honest plumbers out there than the professors of plumbing. A great company.
Tricia Kueneman
3 years ago
Technician went above and beyond to get my AC up and running..
These guys are the best!! I have been using Professors of Plumbing at home and work now for about 6-7 years. Great service, reasonable prices, friendly plumbers, great results. What’s not to love?
Richard A Pinon
3 years ago
Mr. Fabian calibrated both Compressors and moved on in side on the Blowers under the Roof and Found one of the Blowers was not working right and tried to repairs it but was (Blower-Housing) was not align to the Motor and was off setting the Impeller making it rub the housing needs repair.
Thanks RAPinon
Heather McLane
a year ago
Would not reccommend using this company at all. A/C went out on Sunday and the earliest a tech could come out was Thursday afternoon. My home warranty company gave me this company's name to use. Called the company on Sunday to schedule an appointment and no one answered or returned my calls. I had to call 14 times on Monday to speak with someone to get an appointment scheduled and they scheduled 4 days out. The tech came on Thursday and said he did not have a part to fix my unit and would be out first thing Friday morning between 7am-8am. No one showed up or called to let me know the tech could not make it so I started calling at 8:30 to see what was going on. After being on hold for 20 mins and speaking to someone who then transferred me to someone else, I was told the previous tech was having van issues and would not be able to make it. I was told a 32 foot ladder was needed to get on my roof, so they were looking for a tech who could accommodate that. I can get on my roof using a 8-10 foot ladder and let them know that. Miracously they found a tech who could come out as promised. There seemed to be no sense of urgency or empathy at all from anyone that was spoken with, which is horrible considering this is AZ and the temps are well over 100 degrees this week. This also doesn't seem like it's a one time bad experience for someone using this company either based off of reviews either.
Our service technician Jerome was great at explaining the problem and offering solutions to getting it fixed quick. He went above and beyond to get our financing approval locked down and overall provided us with great customer service.
On installation day we also had 2 other gentleman working to complete the new duct work and installation of our new AC unit. Both of them were very knowledgeable and polite.
We won’t hesitate to use Professors of Plumbing and Air in the future.
Andrea Adams
Electrical repair by Bryan. Great service by all of their staff. 😊
I used Thomas Home Services thru my home warranty company. As soon as they were assigned a work order by my home warranty company, I received a call from them to schedule an appointment. They scheduled to send someone in 2 days, however, they were able to prepone it by 1 day due to some openings in their availability.
Elam was the one who arrived on their behalf. He took time to listen and ask me the right questions. He went thru his process / checklist to diagnose the exact issue and identify an optimal resolution. He explained his approach to me, and went on to apply the resolution after confirming requisite coverage details. Once complete, he again explained what he had done. He also gave me a background of his company / owner and he seemed like someone who values customer service. Appreciate the work he did.
Meesha Murphy
3 years ago
Adding to this horrible experience - a competent repair person was hired and saw that the work was done incorrectly causing additional failures to the unit. None of the expensive repairs were needed! Both units are functioning correctly now once the sabotage was corrected. AVOID AT ALL COSTS!!! My home warranty company assigned my AC repair to them and it has been a nightmare. The office staff/manager cannot even return a phone call (Emily); technicians show up four hours late for appt. with no updates or just never show up (Jerome, Terry); a promised portable unit was NEVER delivered; and one week later unit not repaired. Worst experience ever DO NOT USE.
We used Thomas Home Service to replace our upstairs AC+heater in Oct 2021. Jerome was our contact technician and lead that worked on our project. Jerome and team was very professional, upfront, no games, thorough, did a good job, on time and patient. One area of improvement is to provide more details regarding the financing company Synchrony Bank. Not that Synchrony was bad, but would have liked to get additional details on their interest rate and finance charges. I would suggest to not be shy to ask questions and get all the needed clarification. Overall I would high recommend Jerome, his team and Thomas Home Services
Lynn Kallmann
7 months ago
We could not be any happier with the service received. We were told by another company who cleaned the vents that our ducts were leaking air and needed to be sealed. James inspected our ducts and advised the duct work was in good condition and did not require sealing. He also advised that we did not need insulation ( recommended by another company). Based on his honesty I would definitely use them in the future.
Roger LaSovage
9 months ago
Kelly came out, diagnosed problem, and ordered part.
Timely, professional and polite.
Augustine Gonzales
2 weeks ago
I recently had the need for someone to come out and troubleshoot both of my home AC units as they were no longer blowing cold. Casey from Thomas Home Services was sent to my house. I could not have asked for a better technician. Casey was phenomenal. Not only did Casey fix the issue, but he explained everything along the way.
I pretty much hate this company. I do like it when they say “Thanks for calling Thomas Home Services, how can I make you smile?”
It’s cute - then within 2 min you want to rage with anger because they only cared about quality service for the first 7 seconds of the call.
They’ve come to my home 3 times.
They’ve left me furious 3 times.
Dishonest in their diagnosis and are very comfortable in their skin of doing bandaide jobs and don’t care about long-term quality.
This has to be a top-down problem.
Morgan Banbury
4 years ago
All the techs are very honest and professional. Definitely the kind of people you’d want in your home, always genuine and willing to help. Professors of Plumbing & Air care about their customers more than any other company and are very well trained in their area.
[Service, Timeliness, Technician] Eric was very experienced and found the problem within a few minutes and was quick to point out another problem that I had him rectify. I am 80 years old and still stuck on the 1975 prices, but very satisfied with the work and you are on my speed dial, is there still a speed dial? oh well you know what I mean.
Brian Miranda did an amazing job in our home. Look no further when it comes to help with AC.
Christopher Warner
2 years ago
Great place to do buisness
Catherine VanWinkle
2 years ago
I had superior service and quality workmanship I will use this company again and sign up for the maintenance plan
This company was very communicative when they were running late and I appreciated that. They called me at each step of the way to keep me in the loop. Ultimately I didn't have this company fix the problem as it was going to be a little out of my budget but they helped me diagnose for a fair price. I was able to order the part myself and fix it for less. I thank them for their honesty and guidance.
Linda Jimenez
3 years ago
Jerome was the best! He was very patient also understanding and he went over everything until i understood everything and I'm very thankful for him and his company!
Charlie Suglia
4 years ago
Jerome provided excellent customer service and answered all my questions and concerns. Very personable and professional. Would recommend to family and friends.
Chris was very nice, polite and professional. He was able to get the ac working in a single visit and explained everything in detail so I understood. Very happy with the service.
Julia Jackson
5 years ago
I called professor of plumbing and they came out same day & did a wounderdul job! 5 stars for them and their team.
Thanks again,
J
Wow what a very nice guy he knows his stuff he is very knowledgeable & at the end gave us two waters because he knew we were very hot in our home very kind.
thank you so much God bless you Mateo vasquez
Elam was very helpful in answering any questions and did a thorough job checking our A/C unit!
Kathleen Bonke
2 months ago
Service tech Bryon is the best tech I have ever had come to my house. Knowledgeable, courteous, and not pushy.
portia morgan
7 months ago
I called Thomas home services after feeling cool air instead of warm when my heat I had change the thermostat up to 75 Wednesday night. They promptly dispatch someone the same day to my home. Bryan was the HVAC technician they sent and was I glad he quickly analyzed what the problem was up on the roof. He went out without a hesitation and returned. He told me in simple terms. What the problem was. He was professional and told me what he was going to do and how he was saving money and how I would save money on my heating bill. I wanted to give it time so I could see and feel if what he did worked. Last night, I was happy and comfortable that Heating what is providing heat, but it wasn’t running constantly like before. On one at around 2 AM for short intervals the temperature was comfortable. I had it set at 70 this morning it came on. It’s working great. Brian is an excellent professional technician amiable. Nice and agile. He was not able to get up on that roof two or three times he fixed it I highly recommend him. Home services without hesitation.
Diane Sleighel
2 years ago
Jerome did a great job I would recommend and use this company again. Thanks!!
Shorter version: STAY AWAY. Don't believe the 5 star reviews. Took months to fix AC in Phoenix summer and charged me with Bogus charges.
Longer Version: If your warranty sent you here, you are dead. Alex shows up on first appointment. He came up with $750 bogus uncovered repairs that need to be done ASAP. I didn't bite. He tried to upsell their own home warranty, which I think is illegal. Now the real senior technician came down 2 weeks later to do the fix. He basically says Alex is wrong and the actual issue is something else and everything should be covered. Warranty company issues a purchase order for parts. Thomas home services gives me an appointment 1 week later to do the install. Nobody shows up. No call or message. When I call them they say it is not their responsibility to let me know. They say the parts are not available and they didn't verify before hand.
Warranty company issues another purchase order. This time Thomas takes a week to confirm the parts are really available. Then they give me another appointment 1 week out again.
And oh by the way, the bogus $750 charges Alex cooked up are back. And they wont give me invoice or breakdown. I had to pay before they do the work. Till date no official receipt. And what ever they said they are charging me, the install guys had no idea when I asked them when they were working.
All those months, the girls at front desk and girls at dispatch ave me literal hell. (Looking at you Annika, Emily, Kimberly and Carly. Hope you guys rot in hell). They blocked my number so, I had to get multiple google voice numbers to talk to them.
Tyler and the crew at Thomas Home Service were prompt, professional, and resolved my AC issues all in one day. Tyler was easy to work with and explained every step of the process and the repairs he was going to do.
Joseph Fellows
3 months ago
Highly recommend this company. They are locally owned which is a plus and they were extremely accommodating in my situation.
The AC at my house went out on Monday morning and with my wife being 38 weeks pregnant, we were a bit panicked about staying at home.
I was put in contact with Thomas Home Services through my home warranty and once they received the work order they got someone out ASAP. Big shout out to Emily who was extremely empathetic of our situation and was able to get approval to have Riley the technician come out a day early to fix the issue.
Riley was very professional, communicative and knowledgeable. He was polite entering the house and walked me thru all of the possible reasons for the issue until he found it and then applied a quick fix. Riley was extremely thorough to make sure all of the other system of the AC inside and outside were up to standard before he left, which was appreciated.
Thank you to Riley, Emily and Thomas Home Services. I will be recommending them to friends and family.
Susan Corrigan
3 months ago
I had an intermittent problem with my AC unit and Bryan worked to track down the problem without replacing a bunch of expensive items. AC unit working properly again.
Anna Fitting
7 months ago
Quick and easy quote for a new hot water heater
Jeremy, was an outstanding technician! This was a re-installation of a washing machine after a remodel. Jeremy arrived on time, knew exactly what was needed for the installation, had parts that went missing during construction (Thomas Home Services was not involved in remodel) and was the consummate professional. Jeremy has worked in appliance repair for his entire career and we were impressed with his knowledge and advice.
We highly recommend Thomas Home Services and if your technician is Jeremy, you are double-lucky.
Thank-you
Gabrielle Smith
3 years ago
Friendly knowledgeable tech (Dennis). Fixed the issue promptly and with good quality.
My AC was not cooling and Thomas was recommended by my home warranty company. They gave me an appointment 10 days from when we called. I am in Arizona and it is regularly over 100 degrees every day. I left messages to try and move up the appointment and was never able to talk to a person. Messages were never returned.
Broshell Blair-Brooks
3 years ago
Dennis was so very nice and knowledgeable of his job my problem and fixed it . On time and very great rates . Thank you Dennis.
They provide a first class service experience. The first impression I got was from Hunter the customer service representative. He was professional and friendly to talk with Nathan called in advance to let me know what time he would be at my house. He showed up on time. He was professional and pleasure to have in my home
Monica Martinez
2 months ago
Sam Johanneson
2 years ago
We would HIGHLY recommend Thomas Services!! Our AC was completely finished and needed replacement. We did our homework when it came to researching reputable companies and selected Thomas Services. From the beginning of the initial consultation to financing to completed repair, Thomas Services presented A++! We worked with Jerome during our consultation and Chris completed the installation. Both technicians were stellar! BOTH Jerome and Chris went above and beyond to ensure everything worked perfectly with the installation and testing. This company is hands down the most professional, punctual, courteous service we have ever dealt with. If you have an issue with your Air Conditioning, please give them a call! Again we cannot thank this company enough for their EXCELLENT CUSTOMER SERVICE!!!
***Update as of 07/09/21. Our AC unit had stopped blowing cold air and we needed to have it serviced. Our technician Chris Cuple was outstanding! He was prompt, knowledgeable, and fixed our AC lightning fast!! It works perfect now!
Moose’s Sports Cards
2 years ago
Mateo was early to the job. He was very personable, professional, and informative. He took the time to check the system/duct work to determine why the problem was occurring and took the steps to correct it. He explained how the system worked and what he was doing to correct it. He did try to take my El Pato hot sauce (just kidding), but thats understandable. Thank you for the assistance.
Ted Noel III
Court Kleinman
3 months ago
I recommend Bryan as an AC technician with Thomas Home Services. His friendly nature, extensive knowledge, and non-pushy approach make him a standout professional in his field. If you're looking for an AC technician who genuinely cares about providing exceptional service while respecting your needs and budget, Bryan is the one to call. I am grateful for his expertise and professionalism, and I'm confident that you will be too.
David Tellez
8 months ago
Very impressed with Mr Miranda. Very knowledgeable and professional.
Jerome was the tech that came out to our home he checked out our entire AC system he was very prompt and very knowledgeable we will always call him back thank you Jerome
Matthew Lopez replaced the water line on my refrigerator. He did a great job. He was respectful and courteous. I would recommend him and his company to anyone who may need to have have work done in their home.
Rachel Letzkus
3 years ago
I got a new thermostat in October. My air was working but when I went to use the heat for the first time this year it didn’t work. I called Professors of Plumbing & Air on Tuesday and they were able to accomodate me with my work schedule and have someone out on Thursday evening. While you are waiting for your technician to arrive the company provides a link so you can see where your driver is located and how far away!
Jerome, the technician, called me when he was on his way and once he arrived. He was very polite and informative. The problem just happened to be some wiring with the new thermostat. He was able to correct the issue and took the time to explain to me what he was doing. I was his last stop of the day so I really appreciated him being so thorough and checking on my furnace as well. He confirmed my air and heat are both working before leaving. The process was quick and easy!
Thank you!!
Terri Johnson
5 years ago
Christine Heath
a year ago
How do you spell Angel? As of this past Monday, I spell it Alex Thammaronga, the air conditioning technician from Thomas Home Services. My AC was totally dead and in a manufactured home it was becoming an oven. Alex was not only efficient, knowledgeable, and professional, he went above and beyond explaining the problem and options. Never once did he try to up sell or add services. He understood my specific problems, called his supervisor for options, and promised to get me the best resolution and the best price possible. WHICH IS WHAT HAPPENED THE SAME EVENING! Alex kept his promise and the Thomas company is everything you would want in a AC repair company. I wish they sold used cars too. Lol. Their motto should be the GOLDEN RULE because that is their philosophy. Love them.
Kyle Edelbrock
3 years ago
They canceled on me twice. They didn't even notify me they just pretended apt didn't exist. When they showed up they charged me 75 bucks and didn't fix broken pipe in tub. I reported fraudulent behavior to cc company. Next report them too BBB talk about shady.
Estelle Farrell
a year ago
Pleasant on phone. Was too hard sell on first visit to buy a unit rather than fix it. Finally done and great service and new unit looks great! Helped me remove my portable AC unit. Took 2 months to get the replacement. Matteo was a great and knowledgeable technician
Mary Slade-Branham
3 weeks ago
I had reached out to this company to get my counter top ice machine repaired. On the day of our appointment we got a call from Mandy in the office letting us know that our technician had reviewed our case and was certain they could not help! Bad news? No! They took the time and care to ensure we didn’t pay a service charge when there was no chance they could help us. That is gold medal service in my book! With all the services they offer I’m sure we’ll need them in the future and this one act has told me that I’ve now got a trusted and trustworthy partner to call and count on to be fair and get the job done professionally. I’ll be telling my neighbors!
Val Schultheis
2 years ago
The Thomas Technicians sent to help my Air conditioner are all top drawer mechanics! I recommend Thomas to all & everyone!
Maria Flores-Beck
2 months ago
Very personable and patiently explain cause of problem.
Tiffany Curiel
4 weeks ago
Great customer service from Jesse. He was able to figure out the problem and get it fixed right away. Very friendly and helpful. It was easy to schedule appointments.
Thank you to the team at Thomas Home Services for following up after installing my new AC unit. A big thank you to Emily and Bryan for their outstanding service.
Horrible customer service, had a tech scheduled for last week. No show. Had another appointment for this morning between 8am-10am. No show. Called multiple times with no answer. I'd leave zero stars if it let me.
Miguel Torres
7 months ago
Tyler came in and provider great information about the condition of my AC units. He provided very helpful information and quoted repair and replacement. Very respectful and considerate--good kid to work with.
highly recommend ! tyler was professional, polite, and knowledgeable. They have offer me a great service at a wonderful price.
Shanin McNeill
a year ago
Ty has a great personality and super energetic which is awesome. I was impressed by his knowledge and work ethic. I have no plans on calling any other plumber in the future!
Kimberly Thomas
4 years ago
Great customer service, communicative, responsive, friendly, clean and knowledgeable. Thank you Professors of Plumbing & Air!
Crystal Ingalls
2 years ago
Jerome came and did an estimate for us after another company gave us a really high quote. He was honest and didn't try to upsale us like others. Came right away and replaced everything even saving us money in the process. We are coming to this company from now on.
I will never use them. We bought a house and had them put a new ejector pump in the basement during the inspection process. Actually the buyers agent hired them because he knew the owner. After living in the house about a month I noticed the holding tank overflowing, so I thought something might be wrong with the pump, so we got a hold of the agent who told us who the plumber was. I called the plumber and they were friendly on the phone, and the said they would come check it out and it would be under warranty if they installed it wrong, or if it was a part malfunction. So the plumber came out and he said the valve was shut off above the pump, and now the pump is either jammed or ruined because someone shut the valve off. So he kept asking if I had a home warranty and it would be covered under that. I told him that I don't have a home warranty and I never shut the valve off and the only one that would have any reason to shut it off would be the person that installed it. He insisted that it wasn't him that turned it off, but he would talk to the owner of the company and see what they would do for me. After talking with the owner or manager we got an estimate of almost 700 dollars to fix it if it was clogged and about 1000 if they had to install a new one. So we talked to the listing agent who hired these plumbers and asked if there was anything he could do. He called the owner who he knew and Pulled some strings. They said they would fix it for about 400 dollars if it was clogged and still be about 1000 if it had to be replaced. Well I was very disappointed in their so called warranty, and they wouldn't give the benefit of the doubt that it was their mistake. Even though it would have only taken an extra 20 minutes out of the technicians day to pull it out and fix it they wouldn't do it. So I decided to pull it myself and sure enough it was just jammed and probably stopped because of thermal overload. So needless to say they would have had a happy customer if they would have made even a small attempt to fix the issue, but they wanted 400 dollars to do a 10 to 20 minute job, and they acted like that was doing me a huge favor. Even though it was probably their mess up in the first place.
Chris DOrlando
8 months ago
Ty and Thomas Home Services was absolutely wonderful!! Very helpful and ensured I was satisfied with the work they had done. I highly recommend!
ulises ortiz
4 months ago
Very detailed in explaining the process, brought us up to date on how we could expand the life of our ac, very professional and thoughtful of our budget.
AMAZING service!! Mateo and Elam were diligent in making sure my A/C was fixed. I have a newborn and they were so sweet and respectful. Very professional, informative and quick! I recommend this company to anyone looking for a/c repair!
Gustavo Adolfo Lujan Moreno
2 years ago
Water heater flush job was excellent.
Tasha Carnell
3 years ago
Simply wonderful. No hassle, they show up when scheduled, thorough work completed correctly the first time, every time! We use their services at Monkey Pants bar & grill- they’ve done outstanding work. Top notch customer service, and they help you out in a pinch when you need it. I recommend them to everyone
Best Plumbing company we have ever had out! Very knowledgeable and took time to explain in detail. Loved them!
Had an appointment that was scheduled with a window of 3pm-5pm I never received a call from the company and when I finally called at 5:15pm I was told that a previous job had taken longer than expected and they would need to cancel my appointment. I was then offered another day with a $39.99 service call fee. What a joke! So unprofessional. I will never use this company and to be recommended from Angi is even more disappointing
Tyler was helpful, friendly, and professional. He listened to our issues and addressed each one individually. He took pictures, then explained each one and every step he was taking to us in detail. Tyler asked if we had any other questions, concerns, and/or comments each time. Due to ongoing past issues, Tyler helped us with preventative equipment for potential future issues with our a/c unit. Great service!! Would highly recommend!
David Schnepf
5 years ago
I have used the Professors of Plumbing & Air for plumbing and air conditioning repairs in my own personal home, and in my work as a realtor and real estate investor. They will give you a fair price and do great work. Give them a call now, and see how they can help you.
He was pleasant and very helpful and Knowledgeable. Was on time and let us know he was on the way. Would recommend this company.
We have used Thomas Home Services multiple times over the last fifteen years keeping our AC unit functioning in the hot AZ summers. When we finally decided to buy a whole new unit a few months ago, we shopped around trying to find the best deal for the money. Will Thomas came in with a very competitive bid. His workers replaced our entire unit outside and up in the attic in one several hour visit, evening adding an extra worker in the late afternoon to insure the job was finished that day. Our new unit is quieter, more efficient, and the wireless thermostat they installed allows us to control the ac from our phones.
Riley Sheldon
5 years ago
Aaron was on time and very professional. Clean and well groomed, felt safe having him in my home. He resolved my problem quickly.
lauren gorman
8 months ago
Maytag washing machine repair. Mathew Lopez knew what he was doing. Had to leave to get a part. Came back a few hours later fixed
it and YEAAAA !!Thank you Thomas Home Repair and especially Matt Lopez.
Lindsay Ropchock
a week ago
The office staff are friendly and helpful. Riley was very professional and friendly and did a great job. He even took the time to explain what he did. So grateful for such wonderful service.
Bryan did an excellent job in fixing my heating system. He told me step by step what was he doing and why it needed to be done. He would not leave until he was positive the job was right. I highly recommend them.
destiny chavez-bustamante
a year ago
Miguel was great!! He explained everything so thoroughly and gave his professional recommendations which I always appreciate considering I don’t know much! Will definitely be using their services again
We really appreciated the fact that Terry wouldn't leave until he was confident that he had solved our A/C issues. Thank you so much!!
Took over 6 weeks and 2 service appointments to fix my AC during the peak heat of the summer. First technician lied to me, customer rep on the phone lied to me. I think if I hadn't threatened to continue to be annoying that they would have probably not fixed it on the 2nd attempt. They didn't even need parts! Just competent technicians which they seem to lack. Just really really bad service all around. You have to call them and really stay on top of it otherwise they just ignore you and let you wait.
Cody was on time, personable, knowledge,
Brooke Hartsock
7 months ago
My washer was on the fritz and I needed it back in action ASAP with 3 kids and a sick dog. Originally when I called for an appointment they had scheduled me 5 days out from my call. However, I was pleasantly surprised when the team called the next day and said they had a cancellation. Technician Kelly showed up and was able to diagnose the problem with my Maytag washer in minutes. Not only did Kelly fix the problem, he also gave me tips on how to avoid the problem happening again and how to fix it in the future.
Joseph Stephenson
a year ago
2 of my 3 units went out. My home warranty contracted Thomas. All the technicians who came out including the service manager were professional and very knowledgeable. I signed up for their VIP service and using the phone really helped. All of those who answer the phone were great. Highly recommend
Daniel Robinson
2 months ago
Got a new AC unit from them, a couple of weeks later a fuse went. Riley came out and made sure it was replaced and everything else was in good working order. He was awesome! Stuff happens but Emily and Riley went out of their way to fix it. Definitely recommend.
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