Neighborhood Plumbing

I have been living with a costly and stressful plumbing situation for months, and had already had bad experiences with 2 other local plumbing companies. As such I was very skeptical about calling someone else. I decided to call Mr. Rooter on the recommendation of 2 of my friends as my problem was now beyond just living with it. The lady who took my order and sent out the plumber was not only courteous, but very attentive and made sure that they kept me informed as to when I would have a plumber at my home. She did this by keeping in contact throughout my wait by phone. I was not used to such attentive service, and it was greatly appreciated. When Mr. Orlando Knuckle did finally arrive, he was courteous, pleasant and very professional. I had several problems which were spread over a few days. Not only did he help solve my plumbing problems, but he did so with pride in his work, while at the same time making me feel like a valued customer, even though we had only just met. My experience overall with the Mr. Rooter company was timely, and very much needed. The jobs were also priced fairly and the staff and Mr. Knuckle were HONEST. This has not always been a given when hiring someone to come into my home to do a home repair like this. This company and Orlando now have a new and most likely lifetime customer, or for at least as long as I still live in this area. I simply cannot thank or recommend the company, and especially Mr. Knuckle enough.

Very professional and super easy to work with. Ryan was on time. Knew exactly what the problem was and took care of things of immediately. He worked fast and clean. I will definitely use them again!

Marcus Bland was the repair man. He arrived in the time estimated. He was SO very pleasant on this Easter Sunday morning! He was professional, and he explained the issue well. The price quoted was the price I paid. I would be happy to have him do any necessary repair work in the future.