Ck DeSilva (Ck)
2 years ago
Update 20Apr2021: The company sent another person out, finally, on Fri 16Apr2021, after continuous calls to their service number inquiring as to what was going on with our service. Person was quick and polite with finishing the job, but then attempted to swindle an extra $130 out of my wife. After a discussion with their office, he was informed it was already paid in full. I guess they didn’t think we would hold our ground on the money or not remember that we paid the full amount on the first day. Still do not recommend this company at all. Price is decent compared to other companies, but they are shady, do not complete the job in the time frame, disappear without calling or returning, and try to swindle extra money at the end.The company originally started out great. They came out the same day within the hour, but that is where it stops. They came, gave a quote, and went to the store for the parts needed for the job. They claimed they needed the cost paid up front, fine we paid. They did half the job, “left for another part,” and never came back. When we called (their number goes to an answering service not them directly), they called back to say they had to drive elsewhere for the part (I live 3-5min down the road from both HomeDepot and Lowes) and would be back at 0915hrs the next morning. They never showed. We called and they said they would be back the next day at 1300hrs. They came, spent another 20 min on the job, only to tell us the job isn’t finished and they will have another guy come look at an “additional issue”they found in a little bit. Never heard from them again. We call the number, but they do not ever call us back. All we had done was a replacement of a Utility Sink next to our washer. I am calling the bank to stop the payment and calling the BBB tomorrow morning to report this fraudulent company. I would stay away from using them.