Description
When you need a fast, affordable plumber in Portland or emergency drain cleaning, call Rescue Rooter / Jack Howk. Your local plumber can fix any plumbing issue, including sump pump repair, water heater repair, toilet repair, faucet repair, faucet replacement, garbage disposal repair, bathtubs, showers, and outside faucets. ARS / Rescue Rooter is best known for rooter service. We fix drain clogs, sewer lines, and leaking or burst pipes. We also specialize in professional drain cleaning services. We stand behind all our work. Not only is every job backed by our Exceptional Service Guarantee but we also promise that you'll get the quality work you deserve. Looking for a Portland plumber near me? We provide emergency service! A+ BBB rated too!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Commercial Plumbing Services, Commercial plumber, Contractor, Drain Cleaning Services, Emergency plumber, Find & repair leak, Install faucet, Install garbage disposal, Install shower, Install tankless water heater, Install toilet, Install water fixtures, Install water heater, Plumber, Repair faucet, Repair garbage disposal, Repair outdoor systems, Repair pipe, Repair sewer, Repair shower, Repair tankless water heater, Repair toilet, Repair water fixtures, Repair water heater, Tankless water heater, Unclog drain,
Reviews
Our technician turned the whole ordeal into a quick simple process. He cleared out kitchen drain quickly and was very respectful of our home. He finished the job in a flash, gave great tips to prevent future problems, and left things very clean. He even went above and beyond to install an easier access fitting for future use. THANK YOU for a job well done at a great price!
Did a great job. Found problems we didn’t realize we had. This is an old house with a lot of odd plumbing. He traced it all and showed us potential problems and suggested ways to fix it.
Michelle Timothy
6 years ago
Landon P. is a professional service specialist. Friendly, clean, and knowledgeable, he was able to find the problem in minutes. Landon took the time to explain options available as far as replacement or repair of my water heater. There was no pressure and once the option was chosen, Landon's work was done in a very timely manner. Landon left the job site cleaner then it was, he explained the work performed, and made clear the billing and paperwork prior to leaving. Rescue Rooter - Jack Howk is fortunate to have such a valuable highly recommended specialist! The four-star rating is due to pricing alone. It was not unreasonable but could have been better.
Denita Williams
9 months ago
My service Tech was great! enjoyed his sense
of humor which lightened The blow from the $ signs will continue to use them in the future
Ethan Davidsohn
10 months ago
Kesa provided excellent service was very friendly and knowledgeable. Back office communication and arrival times were a little shaky but Kesa saved the day!
Eric Sorensen
9 months ago
Matt was great, explained and fixed with
No wasted time. Very pleased with all aspects of his work.
Tierra Salmon
4 months ago
Kesa was super quick, very professional, anf friendly. So glad to have my shower back again. Thanks Kesa for clearing our drain so quickly!
Caitlin Mears
2 years ago
Tyson came to our house to unclog a recurring clogged bath tub drain. He was very thorough and went into the crawl space to find the root of the problem. He gave us quotes to be able to fix the problem in the future with pipes replacement which was really helpful. He was professional and punctual. I highly recommend their service!
Maliheh Nakhai
9 months ago
Matt was personable, efficient, did good work and was great at explaining things. He finished the job and we're able to use our kitchen again! Thanks Matt!
I am helping a friend, Kate. T., who is off her feet due to an accident. I was washing dishing and doing laundry and the plumbing backed up in the basement. I made the call and Jordan pulled up after a couple calls about his progress enroute from the company.Really, he was so knowledgeable and helpful that I can't really do him justice by providing some brief comments here. We had had some problems before and thought that doing a camera inspection might be called for. He said that was included in the service. He said he didn't want to guarantee the job without knowing what it looked like in the drain line. He was calm, kind, considerate, professional and efficient.The service was very reasonably priced for a snaking and camera inspection and when his camera showed us the root blockage, he pinpointed it accurately out in the street along with the depth. He offered a one year guaranteed root removal that would be a great deal if the city can not fix their line before we have multiple recurring blockages.Kate, the homeowner was very relieved to have the pleasant young man give her an accurate explanation of her situation with available solutions. This was at nearly midnight, and when he left I was back to washing clothes and dishes.We forgot to ask for the senior citizen discount that was described on the first phone call, but you know, it doesn't matter one bit.Overall, a company with policies and employees like Jordan is a pleasure to do business with.
Frank Puentes
2 years ago
Called late at night once I discovered my backup. I was contacted by tech and informed that he would be here in an hour. Kesa arrived as promised and commenced his work. The snake was worked in both directions but was stopped at the curb by a sudden stoppage. Unable to open Kesa told me he would return in morning with a camera set up. He followed up as promised. Good man that Kesa.
theresa adamson
3 years ago
Kesa was the gentleman who came to our home to unclog our drain.He was highly professional and unclogged our drain and also didn’t make any messes wore protective shoes to protect our home. Very honest and kind person. We highly recommend him.
Robert Gibson
9 months ago
The “plumber” that showed up did not have the proper tools to do the job. He also did not know what he was doing and couldn’t answer the most basic questions. Never use them.
Vanya was fantastic!! He was totally professional and helpful! He gave great recommendations for improving my situation beyond just repairing my busted pump! I will definitely use them again!!
Charlie Kohlmeier
3 months ago
Overall good experience. Tech was prompt, kind, and experienced. Was careful in the house and left the place clean. Leaving 4 stars because of the pricing discrepancy. They lure you in with a reasonable price on the website, then hook you in for much more once the tech is on site. Website said $129 for drain clearing, ended up being either $450 for basic or $650 for the water jet that clears out majority of the blockage in the drain. If they had advertised the actual prices, I might have spent more time self-diagnosing the problem at hand.
Upon arrival and my conversation, Brandon quoted the price from replacement and immediately made arrangements fr instaatin. Wilson arrived an hour later with water heater. Wilson is professional, friendly and know his stuffs. His hard work get my water heater installed and completed by himself.Next time, I am requesting Wilson for all plumbing needs. Thanks again for the emergency service call
Rodolfo Chavez Morfin
7 months ago
Kesa A came out to our home on an emergency sewer clog. He was proffessional, explained everything to me, very well presented. He took care of us and was respectful the whole time. Great technician great call center, I highly recommend them and will use them again in the future if i need someone
Heather Newcomb
2 years ago
Our technician was awesome. Professional, friendly and did great work. He unclogged our bathroom drain quickly and efficiently. He observed social distancing while in our house and came with mask, gloves and shoe coverings. I would highly recommend and will use again for any future plumbing needs
This is a awesome place to use.They do what they say and the price never went up.They were very nice to my mom who has dementia.They cleaned up the mess and put everything back that needed to be moved for a complete repipe.The new water pipes have excellent pressure.New drain pipes and new sewer pipe.I would highly recommend them to anyone.Thank you Jack howk plumbing.
I had a clogged kitchen drain that I had try to snake myself. After unsuccessfully doing it, I reached out to multiple places and Jack Howk was the only one able to make it out over the weekend. They came out the next day and took care of it quickly and professionally! I definitely recommend using them!
This is the second time in 6 months that I have used the services of Rescue Rooter and both times Chris did an outstanding job on my projects. In both cases he determined the scope of the work and then went over everything with me so that I understood what needed to be done and what my costs would be. The work itself was perfect both times. I will certainly call them again for any plumbing needs.
Myra Abou-Jamous
3 years ago
I appreciated that rescue Rooter was able to get to my home and take care of my Plumbing issues due to my sump pump. From the time I called to the time that the plumber arrived, Tyler, it was only about 20 minutes. What's my first experience using the Rescue Rooter service. Tyler was a very good example of the Integrity of the company. Thank you so much for your thorough and positive attitude as well as great customer service
The technician was friendly and professional. He provided a quote and detailed description of the work before getting started. He was fast and efficient and fixed the problem in no time. I'll use this company again because of the outstanding experience I had with the technician.
Anton was great and very helpful. Drains working great now.
Kesa, and Austin came out for a clog, they were both extremely professional and personable. They located the problem, and gave me all my options and the explanation of those options. I had one other person take a look that didn’t do this, just told me I needed the most expensive option no matter. They told me of all, and still gave me option to choose.Then they carried out the job with ease, and showed very much their experience and know how.I will when and if needed again be using Rescue Rooter, and I will be asking for Kesa, and Austin the be the team sent.
Carrie Cornman
a year ago
Anton fixed my pipe extremely quickly and provided amazing customer service! Would definitely recommend to family and friends!
Jason Brunson
2 years ago
The pricing is astronomical for the work we had done and not one person at this company can tell me how they came up with the pricing and the breakdown. I will never use this company again. We paid $1700 for an outdoor pipe repair/leak that took less then 3 hours to be fixed and minimal supplies.
Jami was awesome. She took the time to listen to what was going on and she is very good at what she does. She discovered the issue and it was totally different from what we had been told before. She was not only on time but very precise about what she was doing and what she was looking for. She explained everything in terms I could understand and all and all she did an outstanding job. Rescue Rooter is very fortunate to have such a caring employee. We were very fortunate to have her come to our business. Thank you Jami and thank you Rescue Rooter.Jerry Read
We called. The office workers were nice. The tech showed up. He diagnosed our problem, and wrote us up three options. We chose the most complete option. The repair that the company had control over was completed within four working days. We are pleased, but wish it wouldn’t have cost $11,000.
Douglas Malech
a month ago
Very easy to work with. Respectful of house and property while onsite
Hailey Houser
2 years ago
Kesa was extremely kind, patient and professional. He carefully explained all of my options and was extremely efficient in his work and respectful of my home. Can’t thank him enough!
Patti Bentley
6 months ago
Technician was professional and courteous. Repair was done quickly.
Jeffrey Gallagher
2 years ago
Well worth the wait on a busy weekend! Steven cleaned out two dog bones from our toilet placed by our 4 year old houseguest. Steven was professioal, pleasant, and provided fantastic service leaving our toilet working perfectly.
Super nice guys!!!!!!! Did a great and thorough drain clearance on our backed up kitchen and bathroom. Very blocked up. Both men were courteous knowledgable and friendly. They were very quiet as they worked and we will always call them back for any future plumbing needs. Thanks fellas have a great and Happy New YearBob and Vickie Gillard
Laura Comiskey
a week ago
We had a need to have our in-sink garbage disposal looked at, in the 4:00 pm. hour one weeknight. No one ever showed up, nor notified us thirty minutes enrouteto our residence. We cleared our driveway to ensure available parking. We cleared out most all items from underneath our sink area. No one contacted us nor showed up by 10:00 pm. We instead, rescheduled our appointment for the following afternoon. The gentleman who responded to our rescheduled service call did so timely, politely, and professionally. Excellent service, and he had all necessary units available to sell to us for install. Pricing, was relatively reasonable. This unit is an upgrade to what we had. Laura Comiskey, Sherwood, Oregon
Linda Darnell
a month ago
Service tech was very skilled and professional. Our issue was solved with obvious care. The price for the service was honored by a coupon special!! I can very highly recommend this company !!
Very satisfied with the job Anton did for me. Response time was excellent.
Mary Lynn Lines
a year ago
Mitchell Cole, Will and Vanya were Courteous, Clean, Knowledgeable, Efficient and very nice men. Mitch was early for our same day service call and was able to start work right away. Turned out that our 62 year old drain pipe was all corroded and needed to be replaced under our bath tub, the team worked until 6:00 PM and came back the next morning to complete!! We are very pleased with this great group of guy’s service!! We will definitely recommend Rescue Rooter Plumbing to our Family & Friends in the future. Thanks guys!
Professional, friendly and informative without pushing extra products or cost onto my existing service. Very happy with my service, I had no clean up afterwards and everything was treated we with respect and courtesy. Will use for my next disaster or, as it turns out they do projects too!
Thomas is amazing, so helpful and patient! More importantly, fixed the problem! Will absolutely use again and ask for Thomas!
Samuel Keator
4 years ago
It happens and then I knew who to call! The answering service was great and within minutes the dispatcher called and worked us in the same day! Brandon came, introduced himself, gave us an estimate, we initialed and off he went and we are all fixed!! Great team effort and Brandon was a fantastic service person. Thanks Jack Howk and rescue rooter!
Christopher Slater
2 years ago
Awesome same day service to clear a blocked main sewer line. Called on a Saturday when others were closed or booked and Levi arrived within about 4 hours. Levi was really friendly, respectful, and professional. Not only did he clear our main line quickly, but was he was able to tell us what the likely cause was! The best $88 I have ever spent! Highly recommended.
Randi Johansen
5 months ago
Wilson was very kind and professional and did an excellent job. I will use them again.
Natalie Bardavid
2 years ago
This company is great! Called on a Saturday morning and Chris came out by mid-afternoon. Worked quickly and cleaned-up nicely. Would 100% recommend. Also, searched for the best discount/coupon he could offer.
We were without any plumbing at a business and previously had out two other plumbing companies, one wouldn't touch the problem and the other gave us a price that was almost $5k and involved cutting out concrete in an employee's office. Rescue Rooter/Jack Howk Portland came out and within 3 hours had the problem fixed for less than 20% of the other company's price without cutting out any concrete. Employees were very professional and informative. It has been over a week and everything is still working great. Would highly recommend Rescue Rooter/Jack Howk Portland!
Debbie Hewitt-Ankeny
4 years ago
I would gladly recommend Rescue Rooter/Jack Howk to anyone with plumbing issues. Not only were Brandon and Jordan very prompt. They were very personable and explained all my options to remedy my issue thoroughly. I will definitely call again if I have any plumbing issues in the future. Brandon and Jordan are definitely an asset to the company. Thanks again guys.
Ivan Zackheim
7 months ago
Kesa was great! We had a plugged kitchen drain line with a clean out access but the blockage was farther than I could snake.
Peggy Inahara
3 years ago
I had a badly clogged kitchen sink drain and called Rescue Rooter. This happened on a Sunday morning and I found Rescue Rooter online. Brenda answered the call and was professional and helpful. It was nice to actually talk to a real, live person! Tyler was at my home within 3 hours and fixed my drain without a hitch. He started with booties on his shoes which was so thoughtful. He explained everything and told me what procedures he would follow to get rid of the clog. He cleaned up after himself and left my kitchen in perfect condition...all with a smile and a great attitude. Thanks, Tyler! You're awesome! Rescue Rooter is a professional company and I highly recommend them, especially on a Sunday morning!
They replaced all of my pipes and at a reasonable rate. Justin and Wilson were professional and exceed all of my expectations. It’s nice to work with a company that sincerely values its customers!!!
This us the first time I have used this company, I called in the morning and they had a availability same day, which was amazing. Plumbers were courteous and well skilled. They explained things well snd fixed the problem right away. I highly recommend!!!! Pricing was very affordable too!
Kesa was very professional, skilled and kind. He did a great job!! Dave was also helpful in helping me plan for future needs! A good team!
We had a backup and called in Rescue Rooter. Kesa gave us the options to address the backup, but after we scopes the sewer pipe a larger job was needed. The company was open about our options, and very focused on getting our plumbing back up and running well. I would recommend Dave, Kesa and the rest of the team.
Alistaire Dills
7 months ago
ARS Rescue Rooter Tech Tyson was amazing. Diagnosed the drain problem and had it cleared quickly. Had great customer service skills. We knew immediately that we had a professional on the job. Couldn’t recommend more! Just amazing.
All Day Hip Hop
3 months ago
We really enjoyed using the services of Rescue Rooter/ Jack Howk. The technician assigned to us name Vanja Pazin was very helpful,kind, and respectful also answered all of our questions!. He solved our plumbing issues replacing the toilet and fixing our home bathtubs drain and more for a decent price. I recommend this company as well as the technician they are the best in town.
Wilson came by to unclog a toilet. He was great! Arrived when expected, respected our home, and knew his stuff! No hassle and even got some good recommendations. Similarly, I'd recommend him for your next job too!
Hillary Ellman
7 months ago
I called Rescue Rooter on a Sunday around 3:30pm due to my wet bar sink backing up with some nasty-smelling gunk and my kitchen sink backfilling with water as well when I ran my washing machine. Matthew was at my door just two hours later and was able to clear the clog with about 10 minutes of snaking. Afterwards he filled both sinks with water and drained them, and ran a quick cycle on my washer to make sure all was good. He also cleaned the sewer-smelling gunk out of my bar sink which was much appreciated. I will say this ordeal was a little pricey at $487 for a quick snake, but worth it for the quick and professional service!
USE THIS COMPAY!!! (please read) Wow, what can I say... these folks are amzing!!! I made a mistake and they charged me nothing! I have a unique septic system that has an electric pump. I was recently doing some unrelated electrical work and accidentally turned off the septic pump breaker and did not realize it. Weeks later I thought I had a really bad clog or something, but my tank just wasn't pumping because it was off. Atkinson (super great guy!) came out and spent a couple hours doing actual work. When I finally realized what happened he didn't charge me anything! I was stupid and they took pity on me. Should have cost me hundreds but didn't cost me a cent. They will forever by my first call in the future. They should be you first call too! Thank you so much.
Amber B Dianda
a year ago
Wilson was great! He was professional and efficient! He found the problem and was able to fix it without delay. Would highly recommend using Wilson for all your plumbing needs.
Excellent service from Kyle. Discovered leaking , old water heater,7am. A new one was installed by 4 pm that day.
Linda Church
7 months ago
The entire process was so smooth from scheduling the appointment to the technician. The scheduler was friendly and professional. Steve the technician was extremely knowledgeable and educated. He cleared our drain with no problem and explainedto us what caused the backup in the first place. I will definitely use this company again!
Cody Marie Canady
4 years ago
I called Rescue Rooter last weekend when my utility sink drain was clogged. Charles arrived quickly and impressed me with his quick assessment of the bigger problem of the very old concrete sink being cracked. He thoroughly explained the repair he recommended and why it was needed. He left me with an FREE estimate and no pressure.Today, Charles completed the whole project (replacing old concrete sink, installing new faucet, redirected pipes, etc) in less than four hours AND prices are not inflated for weekend work!! I’m very happy and recommend Rescue Rooter highly!
Kesa was very professional and respectful. He was able to unclog the drain quickly and cleaned up the mess when done. Highly recommend Kesa!
Tyler was excellent at explaining everything and checked under the house and several other things before determining I did indeed need a new water heater which I appreciated. He was very friendly and efficient, couldn't have asked for a better experience!
Carolyn Edgett
7 years ago
I was extremely satisfied with the service I received. Appreciated the heads-up calls from customer service re: pending arrival time. Landon Peldo arrived on time, was very personable and professional and did a quality job for us. He thoroughly explained and priced out my options for fixing a leaking water line to our sprinkler system. I have used Rescue Rooter several times in the past and plan to do so in the future.
Peter Borten
7 months ago
Called on the morning of December 24th with a burst pipe. They scheduled the repair for Xmas morning. Xmas morning they left a voicemail saying, We don't have a plumber available to do that so we cancelled your appointment. At that point, everyone was closed for the 25th and 26th. Here on the 27th, everyone is backlogged. So we're dealing with numerous days with no toilet, shower, sink, including Xmas day. If they had just told us they couldn't do it when we first called, we would have found someone else.
Very friendly, able to make it out same day to clear a clogged sink drain which I couldn’t get with three other companies I called. But be sure to check the website for coupons, price for my service would have been 5x more if I hadn’t mentioned the price I saw on their website. Overall happy with our experience.
Definitely recommend these guys!! Fixed our clogged pipes. Explained what was wrong, what was needed to fix it. They were polite friendly and got the job done!! Even cleaned up the gunk that was sitting in our tub and shower! Thank you both so much
I sent a bad Review because of 1 plumber but I stated how I always used them for over 10 Years and the other 5 plumbers were Great.
I am now changing my Review because me and Chris came to a understanding in the Price he listen and helped out
Thanks Chris.
Charleen Stancliff
2 years ago
Steve did a great job. He was very professional and followed all of the safety protocols. He was able to get the drain unclogged quickly! I just called yesterday and they were able to get me taken care of within 24 hours.
Tanya Shepherd
7 months ago
Kesa was very kind, polite and knowledgeable. He fixed my plumbing issue in a timely manner, I am very happy with the service!
Kesa was incredible. He was very kind and genuine. Fixed the plug drain with no issue. Would highly recommend. The price was what was expected. Request Kesa if you can.
Andrew was so great. He fixed the toilet so it wasn't running anymore and saved me $100 a month. Hopefully he will be back if I ever need more help 😏
Ann Gladstone
a month ago
Jack was very professional: courteous, respectful, and knowledgeable. He helped me better understand why I was having a problem, and was able to answer all the questions I had…an added bonus was that he was very easy to get along with. His company offered a 3 month warranty: most appreciative.
No one wants sewage coming up in their basement. But I certainly called the right company to take care of it! Rescue Rooter/Jack Howk was at my house within hours of my call, assessed the situation, gave me all options for addressing the problem, and got right on it once my decision was made. Dave, Charles and crew were courteous, professional, and completed the job faster than I had anticipated! I highly recommend this company!
Eileen Lipkin
10 months ago
I appreciate that they offered service sooner than several other companies and the service received was efficient, effective, friendly, thorough & came with a year a warranty. I was incredibly frustrated that I got up early for an AM 4 hr window of arrival & the service plumber arrived 8 hrs later! when I then had to miss an hour of scheduled business meeting! To their credit their office/ dispatcher did phone me about 4 times during the day to update that they did not yet have a free service person. In the end I do get it that other jobs could have taken longer than expected but its mighty tough to be stuck unable to leave for other tasks with this unpredictability. I think their price on the high side but not sure as I needed my toilet done soon so did not get other on site bids as each of those cost and drive up final costs. If I could change one thing it would be the plumber arriving within promised time window. Mr. Wilson was excellent, knowledgeable & polite.
Jennifer Frahs
3 years ago
I am very pleased with the service I received. My hot water heater died on a Friday afternoon and I called Rescue Rooter to come out the next day. They arrived early and gave me a quote to replace the heater, the only option available. PPE was worn the whole time. The replacement went well until it was discovered that my new heater was slightly too big to fit in its closet. The problem was solved to my satisfaction with no additional charge.
Jeffery Haarsma
10 months ago
He was very polite and he got done with out making any mistakes and no major clean up. Only problem I had was it seam to me too expensive. Shouldn't have cost more then 450
Madeline Giovagnoli
a year ago
It was an exceptional experience working with Rescue Rooter. I called and they were able to add me to an appointment window same day. Our plumber, Wilson, was on time, friendly, and helpful. He talked us through the procedure and gave us tips for future use. If all of the plumbers working for Rescue Rooter are like Wilson, then I can’t recommend this company enough!
stephanie kim
8 months ago
Kesa was very friendly and extremely helpful in cleaning our shower drain. He worked quick and had the drain cleaning in under no time. I would recommend him and this company to anyone who needed drain clearing.
Teasha Schmidt
4 years ago
We had a backed up sink in our house and rescue rooter was able to get to our place within hours of me calling. Kesa was super fast and efficient and had the problem fixed in a jiffy. We’ve used Rescue Rooter many times and they are always wonderful to work with. Highly recommend for those need to fix fast plumbing needs!
We knew we had a drainage pipe leak and suspected it was pretty bad. Tyson assessed and gave us great options. We chose full pipe replacement and eventually needed sewer pipe replacements. It was a tough job. They guys (Tyson and Matthew) treated us so well and we got such a superior product. The highlight was their offer to install our ice-maker and a faucet. It was the extra touches, service and the excellent product that made this experience such a positive one. I would highly recommend!!
Absolutely top notch service. Chris was thorough, profession, and polite as hell. He addressed my issue quickly and cleanly, and explained things he was doing as he worked. He even rinsed and cleaned the area he had been working on!
I highly recommend these folks.
Chris did excellent work and was communicative throughout the process. He was very thorough in the work he did. I was doing a DIY project after his work was complete and Chris made sure that I could connect up the new completed work without any issues.
Dave R. Helped us save over $100 a month by fixing a renegade leaky toilet. He was professional and thorough. My wife and I would highly recommend this company and Dave to anyone. He took the time to call before and after the appointment and showed me how to fix the problem in the future. Thank you! Great service! 100% will be calling the same number next time we run into trouble with plumbing.
Angelia Griffin
3 years ago
Kela the tech. Was AWESOME!!! Very professional, courteous, and hard working! Our kitchen drain was clogged and backing out the washer drain...and now everything works great! He cleaned up afterwards, no mess left behind! Thank you so much! You saved the day!!!
Joseph Trybom
11 months ago
Steve is the greatest technician we have ever had work on our plumbing, Professional, courteous and a real pleasure! I will personally be requesting Steve for all plumbing related jobs in the future. Highly recommended, and ask for Steve!!
My experience was very good and the technician was nice and communicated really well.
Ashley Kolar
11 months ago
Wilson and Dave and ALLL of the other hard working men were SO professional and kind all while getting our services up and running as quick as possible. Also very minimum water disruption while doing their service! I highly recommend Jack Hawk Rescue Rooter!!!
Wonderful young man! Was pleasant and efficient. Had a very professional manner and yet a warm and caring persona. This company going into my Sources file. Less than 4 hours from phone call to finish.
I called about 6 different companies and Rescue Rooter was the only company that gave me a ballpark estimate. (I had two other companies come out to give me a free estimate and they were sky high). This was beneficial to me as I have not needed a plumber in 35 years. Benjamin is the tech who came to my home. Benjamin wore a mask, he was cognizant of distance between us, and put on protective coverings over his shoes. Benjamin displayed excellent customer service skills. Benjamin was thorough, polite, knew what to do and he did it. Explained the process and gave me some tips on how to avoid future problems, and cleaned the area afterwards. I would highly recommend this company and in particular I would ask for Benjamin.
Rescue Rooter was the only company I could find to help me with a major after hours plumbing emergency. Then they followed up quickly to make repairs and to upgrade my water main. Tyson was very professional. He clearly knew his business. Very satisfied.
Zachary Calkins
4 months ago
Jon is a top class tech. I would recommend him to anyone needing a plumber.
Very fast response, efficient and friendly service. We encountered a plumbing fiasco on Thanksgiving weekend and they were able to address our problem while other plumbers said they were too busy. Tyson was our plumber. He quickly assessed the situation and replaced our bathroom hot/cold intake lines. We couldn’t be more grateful for his service. Thank you!!
Erin Falconer
3 years ago
We had such awesome customer service and responsiveness to our clogged pipe in our kitchen sink! The gentleman that came and helped us was very helpful and attentive to our needs. I will definitely be using the service again!
Fast fwd to Feb 2023 Saturday after the big snow storm backed up again and my fault. Way too many veggies down garbage disposal the day before. I called they were here by 9am or so and Graham came in did the job and cleaned up. Once again this place exceeded my expectations and value for the $$$.Hopefully I won’t need them again but and glad to know they are available 🥰Below was the original review from years ago.I had an issue with a drain in august 2020 being backed up and after I tried to get it unclogged via chemicals plunger and snake I called these guys. They can out and fixed it quick and was extremely happy with the service and price. Fast forward 70days later same issue I called them again and THEY said if it’s same issue it would be NO CHARGE since it was covered with the 90 day warranty!! Two gentlemen showed up unclogged my drain cleaned up afterwards and even gave me an estimate for my hot water heater I know I will need to change soon! A+++ company A+++ customer service at the appointment end offering that warranty info and A++++++ professionalism, communication at the service level with the two gentlemen!! Thanx again !!!!!!
In my 35 years of owning my home I've used Rescue Rooter three previous times and never been disappointed. This last visit was no different when Chris showed up. Like all the previous techs he was friendly, courteous and very efficient; getting two bathroom drains clean in about an hour.
Dominique Villeneuve
a month ago
We called for a badly leaking faucet in the late afternoon and were told a tech would be out first thing in the morning. By 12:30, no one had shown up and when we called, we were informed that they weren’t coming that day, nor for the foreseeable future.We should have been notified as soon as they knew they couldn’t make it.Now we still have water running into our yard and have to try to find someone else halfway through a Friday on a holiday weekend.
Wilson is friendly and easy to understand about work to be done. He showed me what he was going to do, answered questions, and then showed me work when it was done. This is second time he helped with plumbing. I specifically asked for him because first job was also a 5 star experience.
Even though the technician wasn’t able to fix the problem since it was something more serious that another technician needs to come out he tried his very best.
Thank you
Jacky Stedman
4 weeks ago
Explained everything in detail was very polite and friendly did quality work explain what they were doing as they did it very professional on a scale of 1 to 10 I would say an 11
lds1explorer
2 months ago
Great service, Tyson is very knowledgeable about plumbing. To me it gives Rescue Rooter an A+ in service and doing the job right the 1st time thks
William Rolfe
7 months ago
I had a water leak from the old water main coming from the water meter to my house.the pipe that was broke, you can not buy anymore so Tyson was able to fix it with parts that he had on his truck for years knowing that he may need them one day and thank goodness he did. Other wise the price of the repair was going to almost double due to him having to go find the parts to fix it. Tyson is a great plumber and I will ask for him by name next time I need a plumber.Bill , Happy Valley Oregon
Karmyn Michelle
8 months ago
He was very professional polite and clean.. he really wanted to get down to the root cause. Thank you for being so friendly and knowledgeable
I was very satisfied with my service today with ARS Rescue Rooter / Jack Howk. Everyone I interacted with was very professional - from the person scheduling the appointment, the text updates I got about who my technician was going to be & approx. when he'd be arriving, & the technician (Thomas Do).I was surprised at how fast Thomas arrived (within 2 hours of making the appt.)!! He was friendly, did a quick assesment of the problem (clogged toilet), and gave me several options & quotes before starting the work.He was able to quickly resolve the issue within about 15-20 mins.I definitely recommend ARS Rescue Rooter & would call them again in the future.
Tom Strohecker
2 years ago
I had a broken and leaking main waterline, and this great company and its top notch professional crew came in and diagnosed the problem and reconfigured the waterline so it wouldn't be jeopardized again. Using new plumbing technology, they had me back in business without having to be inconvenienced in any way. The staff is VERY friendly and professional and understanding about my problems, and came in and did their work. My dogs in the kennel were barking away and it never disturbed their work in any way. I highly recommend this company and crew and will definitely call on them for any future projects.
Kesa was great! He was very professional and very curtious. He stayed until the problem was totally fixed! He was very clear about the costs. He did a great job! I will definitely call again if I have any plumbing problems in the future.
Jonathan Isbell
4 years ago
Aaron Ceja, thank you for your incredible customer service. You have been so helpful. You've been patient and upfront with all costs and repairs that our sewer line requires. You've been on time to all the appointments and have called to tell us you're on the way. You've represented Rescue Rooter/Jack Howk professionally. The work on our home is yet to be done. If it's done as well as Aaron does his job, I will be extremely happy.EDIT: The work has been done and I am happy to say that it was done well and on time. Despite the work being more lengthy and difficult than initially expected, the total cost did not exceed the initial quote Aaron priovided. I would absolutely hire these guys again.
Duncan O'Toole
a year ago
Both Steve and Dave were very helpful and honest with their analysis and quote of my sewer line repair. When I do decide to commit to the repair I will definitely use this service.
R.E. Hernandez
a year ago
Kesa was professional, prompt and attended to the issue in a skilled and efficient manner. A pleasure to have work on my kitchen line. He cleaned up and have us recommendations to keep the problem from recurring as well.
Wilson was very professional and dedicated to doing the best work possible. He also left the job site cleaner than he found it. I would definitely recommend to friends and family.
We couldn’t be happier with our experience! We moved into a new home and discovered we had plumbing issues. We had a few plumbers come out and we’re left with more questions than answers. Tyson came to our house and with one visit he diagnosed the issues and it was fixed in less than a week. He was very informative and helpful! The plumbing work also comes with a year warranty which gives us piece of mind. Would definitely recommend!
We had a problem with both bathrooms and kitchen not draining. We called rescue rooter and Kefa was here within a couple of hours. He and Dave had to come back a second time this morning . They were very professional in the way they did the job. I would recommend them to anyone needing work done.
Technician Kesa was very kind and professional. Came out to my employer late on a Friday just a couple hours after I called. Gave me several options and was able to fix the problem quickly with minimal mess.
Guy Oekerman
7 months ago
Everything from the first phone call to the clean-up after the work was successfully completed was excellent! Matt was patient in listening to my description of the problem and got it resolved quickly. We’ll done!
This was the nicest, most professional, knowledgeable, friendly, thorough plumbing technician ever. He explained everything and what I could expect, he gave me two scenarios & price points that may occur, and when finished he explained what he did and some preventive things I could do to keep things running. I was surprised at the cost when he wrote up the estimate, but when I saw the amount of work he did, and the cleanup he did, I was a little less shocked.If I ever have to call back I would want the same guy to do the work. Such a pleasure.
CELESSIE MYERS
a year ago
My experience today was very wonderful My service person was Andrew Carpenter. He was very friendly and courteous and thorough. It was wonderful to have him solve my drainage problem. He's very professional 👏.
Ryan came out today to fix a clog we’ve been dealing with in our bathroom sink. He immediately located the problem and was able to take care of it within a couple hours. He definitely went above and beyond. Very much appreciated!
Keza was our plumber today and might I say he had amazing customer service and was very friendly and understanding but what we found out after was he was telling our landlord a whole different story aside from what he was telling us. Very disappointed with the two faced treatment..
Called early afternoon technician wash here late afternoon. Very detailed billing upfront so there were no surprises.
Lindsey Coddington
a week ago
Kesa went above and beyond to fix my problem. I very much appreciate his hard work. Thanks so much!
Getard Brosnan
4 months ago
Service was fast. In fact fixed same day l called. Anton, the technician, was very personable and efficient. Thank you!!
Kathleen Lansing
10 months ago
Justin was personable, efficient, and thorough. It was a pleasure to meet him and our shower is draining better than ever!
Thanks so much.
Manisone Ratts
7 months ago
While waiting for a different plumber going on the 2nd day without a working toilet, a friend recommended Rescue Rooter. I called and they were at my home, identified and fixed the issue within a couple hours and at a reasonable price. Kesa was kind, professional and explained everything in detail. I really appreciate Kesa's help and Rescue Rooter's service. Highly recommend.
Michelle Black
9 months ago
The repair of our kitchen sink drain was very quick - they sent a technician within an hour or so of us calling. The repair was expensive, but the service was great.
Dennis Kelly
2 months ago
Fast response. Professional service.
It ain't cheap but when you need to have it done, it's worth it.
They came the same day I called. They honored the coupon/internet price, they educated me regarding the issue, they
cleaned up after themselves. I was super impressed!
Carlene Nisley
2 months ago
I had a badly clogged toilet. The appointment was scheduled the same day I called. Jon was on time, polite, respectful, and efficient. This is the second time I’ve used this plumbing company and feel they always treat me fairly.
Karl Campobasso
2 years ago
Very responsive & courteous office staff. They kept me well informed of the technician's arrival times. Our Tech Steve & Lance took care of our drainage problem and were professional & friendly.
Kesa provided the maintenance. He was there right on time, he worked with me to make sure I understood his process, he was respectful in my home, and was genuinely nice to work with. I would hire him again without hesitation!
Douglas King
3 months ago
They gave me advise that solved the issue without servicing the drain. Very much appreciated
Brice World team
9 months ago
The technician was wonderful and fixed our plumbing issues right away. He was very professional and friendly and we would highly recommend!
Alexandra Weitzman
6 years ago
Charles Shandera was one of the best service people I have dealt with. He was polite, professional, and quick! I was so impressed with him I actually took the time to write this review! Will definitely be calling him next time I need a plumber.
Guys were great it was a head scratcher, but I got my issues resolved will definitely hire again, Jon the trainee was very knowledgeable and Professional he will do a great job for your company. Might I suggest Cameras for some of your trucks I know initial cost is high, but would be so very helpful for the Guys.
Dan Kerr
If I could give this company negative one star I would. I booked this company twice to service our drains for the new house we purchased. The first time I waited 5 hours and they called to tell me they had no idea when the technician would be coming but would call me an hour before his planned arrival so I rescheduled for another day. Again i was given a 4 hour window and waited 5.5 hours before calling and asking when the technician might be arriving again to be told by the manger Stacy that she had no idea when the technician would be arriving. I asked her if she had any idea what day might be good for them to actually show up in the 4 hour window. She said they usually do show up within the time frame given and I started that this was the second appointment and all told I have waited over 13 hours for them. She stated that she was sorry but that was it.I wouldn't recommend this calling and scheduling with this company as they don't respect the customers time and do it care of you wait. She recommended perhaps calling someone else if I didn't like it. So you know what....I did I called First Choice Plumbing and I recommend everyone else does too.
Thomas got my bathroom drain cleaned out. such a friendly, knowledgeable, kind person. the price was so reasonable. I will definitely recommend this company and Thomas for any future work I need done. Thank you Thomas!!
Bryan Burnett
3 months ago
Broke my sewer pipe and caused over 10000 dollars in damages.Thank you rescue rooter. Wanted to charge me 6k to repair pipe that they broke.I have it repaired for 3200 after 7200 in sewage clean up. Never would I use this company again. How they have a 4.5 rating I don’t know.
They came out to our house quickly, and diagnosed the problem. Cleared the waste lines and discovered a broken sewer line using a camera.Came back the next day and hydro power cleaned all lines. Two days later made the sewer line repair.Everything was done quickly, professionally and at a reasonable price.We are very happy with the work that was done and everyone that was involved
The service tech, Landon was wonderful. He explained the issue to me in terms that I could understand. He was efficient in the repair of my toilet and left the area clean. He also explained why there was such a delay in the day. Although my appointment was delayed from earlier in the day, I received regular updates as to when they thought a tech would be able to arrive.This is the 2nd time I have needed this company for a plumbing repair and I have been pleased each time.I highly recommend this company.
Kesa was the tech who serviced my property. He was communicative, professional and patient. He contacted me when he arrived on site and kept me posted on his progress. He also kept me in the loop when he finished and specifically what the issue was. Highly reccomend him! Thank you!
Christy Randall
a year ago
Steve and Seth were problem solvers. We had two other companies out that day that were unable to figure out what our issue was. We feel confident that Steve was on the right track. Super grateful they gave us a direction to move forward on figuring out our fix. They were quick and efficient. Grateful for their work today!
We were so pleased with the service, quality and care that Jami & Vanya took to ensure our project was taken care of. Brenda scheduled with us in advance and let us know what to expect.They showed up on time, were careful with hygiene and cleanliness in our home, were very respectful, explained everything clearly, offered us an estimate in advance and fixed the problem!We would highly recommend them for your plumbing problems in the future.
Kristina Smalling
3 years ago
The technician Tyson came to the house in a timely manner. He was friendly and considerate of the situation. Was not pushing into making a sale just wanted to make sure the job was done right. Was honest and upfront about costs and what needed to be repaired.
Judy Henderson
3 weeks ago
So satisfied! Our appointment was scheduled right away, for the same day. Wilson, our plumber was absolutely wonderful. He was courteous and friendly, called before his arrival, explained everything, and left the work area sparkling clean! He also helped me decide on a relatively affordable repair plan to fit our limited income!
ronald zialcita
3 years ago
Had a great experience with rescue rooter first time having a plumbing issue at the house, but Wilson Enlet did an amazing job to make sure my toilet ran back to normal! Very clean and professional guy highly recommended. Will be calling him back forsure if I have any other plumbing issue!
Genevieve Tremain
3 years ago
Jack Hock was quick to respond and get us an appointment right away! Kesa was super professional and took the extra time to talk with me about our kitchen pipes and how to maintain them. Kesa was very knowledgeable and helpful.
Sketch Right
7 months ago
Steve and Gary did a great job. They helped me find the cause of the problem after cleaning out the symptoms. Great service.
I had a back up laundry pipe and needed it to be clear asap so I gave them a call and they came out next day. gave me my options and how much the charge would be but I got a different quote over the phone so he honored it and helped me out clearing the pipe! 10/10 would use service again! Awesome tech very friendly and knew what he was doin.
Very prompt and on time. Their ETA was right on the dot. Thomas was very professional and got our drained cleared quickly and efficiently. I really appreciated that he wore booties to cover his shoes and he was so sweet to our dogs.
Lauren Henshall
a year ago
When Kesa got here he was so kind, professional,and also apologetic for arriving later than our window. He checked things out and gave us an estimate that was way more than we expected. He was able to work with us and unclogged the toilets for us promptly.He is definitely an asset to this company.
I can’t rate for value, because my experience with plumbers is limited. But I can easily say that Chris was patient, informative, and did excellent work. Wore a mask, gloves, and shoe covers the whole time. Would definitely recommend.
Wayne Conrad
2 months ago
Prompt and courteous service, took care of the problem and explained the cause. I would recommend them.
Kesa was our service tech and he was awesome. Really nice and knowledgeable guy. He walked me through the issue and how best to fix. He unclogged our drain and gave his personal number if I had any problems in the future. Very happy we got him, will be calling him by name in the future.
We called Rescue Rooter when we started experiencing low flow when flushing toilets and gargling sounds from the drains. Chris came out and troubleshot our issue which cascaded into bigger and bigger issues. He worked very calm and professionally until very late in the day, 2 days in a row until he found the issue. The issue he explained was caused from problems on the cities end and he helped us when contacting the city to come out and look at it. Chris was very easy easy to work with and considerate of our schedule. We will absolutely call Chris and rescue rooter again for our plumbing needs in the future!
Donna Stewart
10 months ago
Matt was great! Cheerful, careful, and courteous. Took care of an impressive clog quickly. I am grateful.
Jake Klingbeil
2 years ago
Kyle Schneider was impeccable. He was very professional, provided education in laymen’s terms, and the service was quick and efficient. I highly recommend requesting Kyle Schneider when using the Rescue Rooter service!
Analysia Limon
7 months ago
Ryan was super nice and professional. Gave us a fair quote and did the service same day.
Thanks Ryan!
Tom Dufresne
7 months ago
Ryan was fast, reliable. He communication what the issue was and what needed to be done. Great customer service!
Peter Evans-Pritchard
9 months ago
Anton was great! He took a look at our business' sink set up and was able to quickly and effectively give out building's pipes a pre-emptive flushing to keep things nice and clean. Anton was very professional and just all round a pleasure to have in our space! Super friendly and everything was finished up in less than an hour. Highly recommend!
Patti Clothier
a year ago
Made the phone call for service at around 11 am. Each step to the process was smooth and easy. The Tech Jordan listened well to my questions responding professionally and easy to understand. All the work was done including clean up by 1:15pm. Definitely will recommend this company specifically Jordan the tech.
renee alsept
8 months ago
I absolutely love this company. I called them at the last minute with an emergency they showed up within a few hours, fix the problem, and the price was really good. I’ve already asked them to come back and do some less emergent things in the future.
Steven and Gabe are amazing. Took care of a blockage quickly and efficiently. Will use again
So thankful! They came the same day even though it wasn’t an emergency. Technician was extremely polite, thorough and made it all very simple. Cost was much less than expected. Couldn’t have asked for a better experience. Would highly recommend!!
Don't know how my first post got deleted but our plumber was Chris and he did an excellent job.. We had a plumbing issue that took some time but he got it figured out and fixed. Very respectful and friendly. Thanks for all the hard work you put in. You really do deserve more than a thank you for all that you had to do especially all the hard work in the heat.
100 dollars for them to show up and give you a quote, quote was over $700 dollars to install a kitchen faucet and garbage disposer (quote waived if work done). Seems to me that quote is something that could of been provided over the phone (but they don't for obvious reasons). It took them a little over an hour to do the work and at that price they'd make over 1 million per year if working full time. The price is ridiculous, save your wallet and go elsewhere.PS my fragile son's medical needs flared up as Rescue Rooter walked in the door, distracting us both, and I didn't get the quote until after the work was done.2nd PS No hardware was included in the above price, that was for labor alone.
Professional, friendly, and efficient. My drain is cleared and I am happy.
Thelma Barnum
3 years ago
Chris the technician, was very punctual and helpful. He explained the work that needed to be done and explained all my options. He was very thorough and the finished job was definitely quality work. I would recommend this company for your plumbing needs. Thelma Barnum
I was very pleased with the technician that Rescue Rooter sent out to my house to replace a hot water heater and fix a leak. Wilson was very perfessional and was very respectful and easy to work with . I would definitely use this company again. Thank you Wilson.
Christal Cherry
a month ago
The technician was very nice and informed me of what was wrong and he fixed the issue in a good time.
Christine Smith
5 months ago
Jack unclogged my kitchen sink. He was very professional & had a very nice personality. I would recommend my friends to your business. Thank you for your service
Christoph Lares
a month ago
They replaced our water supply line and were very quick, professional and friendly.
alex smelser
2 months ago
Good job. Fast ontime. Decent price
Gerald Leatherman
a year ago
They are pricey, but good. Had sewage coming up through a drain. They came and unclogged it. Unfortunately the next day more came up. They came out without additional charge and did camera inspection of the entire house sewage system and identified an issue that was leading to clogs, kitchen grease and provided some drain maintainer to keep it clean on the future.
Kesa came out, spent two hours working his butt off and now my drain runs freely. Very happy with his work and professionalism. Incredibly nice guy, too.
Robin Rawlins
a month ago
On time, professional, good communication, reasonable prices. Thank you for fixing my kitchen sink, John 😁
Dave Castaneda
4 years ago
Scheduled via the web site on a Saturday night. Got a call that night. The next morning they called to confirm the appointment and arrived promptly. Brandon took a look, asked questions and provided the options from minimally invasive to most invasive with the pricing. He was efficient and explained the status as he went. He fixed our issue. We are very happy with the service.
Tami Springstead-Grasley
7 months ago
Atkinson did an extremely great job and was very courteous in everything he did for us.
Thanks Kesa for unblocking our kitchen sink! You were clean and careful to not damage any of our floor coverings. Appreciate the quick scheduling.
Our toilet keeps getting clogged. The service man asked several questions and isolated the cause. He explained that we need to replace the toilet to permanently resolve the problem. I highly recommend Rescue Rooter.
The tech was wonderful and went the extra step to help me getting a more acceptable price. The ads showing $88 to clear drain are very confusing and I hope you do a better job with ads so it doesn’t feel like bait and switch. I think it puts the techs in a bad position as well. Very nice guy and very professional. He is an asset to your team!
Hunson Nguyen
5 months ago
From confirmation of my appointment to the ETA of the technician; I received a terrific service and experience. 10/10.
Graham was diabached out to my veterinary clinic I work for after a pipe burst. He was very professional, communicated thoroughly through the new installation, and produced guality work. We look forward to continue using him and his team in the future.
Extremely poor customer service, look elsewhere. We made an appointment to have a technician come to our home to help us with a plumbing issue. They provided a 4 hour window to arrive at our home to evaluate and provide service. Two hours into the service window they called to say that they were very busy and might not arrive at all during the day. We received a call 4 hours after the window had already passed letting us know that they were not coming at all (obviously) and wanting to reschedule. No apologies and zero concern after we explained that we had taken had taken time off of work to be available during the service window. This company representatives seemed unconcerned and irritated with us when we expressed frustration with the lack of follow through. If this is how they treat customers before they even start a job, I can't imagine what happens later on. Spend your money somewhere else...
richard pickrell
4 years ago
Brandon was awesome! He came in and was done in less than an hour. The price was great! Jack Howk will be my first call next time I have plumbing issues.
Walter was FANTASTIC! Walter came quickly, diagnosed the issue, left to purchase a new water heater for us and installed it, all with a huge smile! Thank you Walter!
Caitlin Richardson-Royer
6 months ago
I was really happy that they were available the same day. I had 3 drains that were slow, and they cleaned them out right away.
Rebecca Samarin
4 years ago
I can’t say enough good things about this experience. From the beginning to end the plumber kept us informed of what was going on and took time to answer all of my questions very patiently. Great communication, highly skilled, friendly and quick to start and finish the job. The best part is that my house smells like a house again and not like a sewer drain. :)
He was great and talked me through everything and what I need to do a I have old house
Ashley Anderson
4 years ago
Rescue Rooter provided excellent service! They were able to get to me quicker than 3 other plumbers I called and they offered extended service hours, up to 8:00pm, without additional fees. Tyler was prompt, polite, and super friendly. He got the job done quickly and even cleaned up after himself. Hopefully I won’t have to, but I would use Rescue Rooter again and again!
Both of our plumbers, Kyle and Kyle, were excellent. Very knowledgeable, very respectful, very helpful. Let's face it, plumbing issues are awful. These two at least made it better to deal with.
Kesa is amazing! Done quickly- fixed our problem like it was NO THANG- was friendly and personable and his energy was like he was never here or even better like he fit in with the chaos of my family! What an asset to this company- being a Biz Owner myself I would hire him in a heart beat! Kesa Knows his stuff and explained everything in detail so we understood! Would rate better then 5 star if I could! He even went out under the house! In future to everyone always TIP ur plumber!
Tyson was very courteous, knowledgeable, and professional. He answered all our questions and completed the installation very quickly.
Michael Smith
7 months ago
Great crew of professionals.
Kept me informed of problems and status of work.I will highly recommend them to neighbors when their plumbing problems arise.
Danna Caples Dresmal
3 years ago
Great company! Detailed service, courteous and punctual! I used this company five months ago and recently called on them again. Kyle did a great job explaining every detail and reassuring me with my consurns. Always professional and competant!
Steven was friendly, professional, explained everything he would be doing. He fixed our problem , followed Covid procedures, cleaned up afterwards. I definitely would call on them again. All the ladies in the office were also friendly and very informative, kept me updated on when he would arrive via text and email.
The gentleman that arrived for the service call was wonderful to work with. He was extremely patient in answering all my questions and did a thorough job in explaining the details of my particular problem. I wish all service calls would be this pleasant. Definitely a 5-Star rating!
The service was prompt. (I contacted the company, and they were able to come a few hours later.) The technician, Kesa, was respectful, professional, kind, and thorough. He also explained things very well and was considerate, and he got the job done. Previously when I needed drain cleaning service, the technician Anton came out. He was also professional, respectful, kind and got the job done.
Travis Brooks
5 months ago
Kesa was super friendly, knowledgeable and professional. This also seemed way cheaper than roto-rooter normally is. I'll be calling them again next time I need it.
Darleen Sumner
7 months ago
He was very professional, prompt, very quick without being hurried. He knew what he was doing. He represented the company very wel and upfront about cost. I’m extremely pleased
Jaqui Mendez
7 months ago
Great experience, was professional, and answered all my questions! He was very nice and responsive! I would definitely call him again for service!
repair person was really great. I had a good time with Atkinson. It was great having him as a repairman. I recommend this business to other people in need of plumbing repairs.
Tyler is professional, hard-working, knowledgeable and well-spoken. And one heck of a nice man! Had the drain line from the kitchen sink cleared in no time. Advised us politely to avoid sending large amounts of food prep scraps through the disposal -- compost them or place them in your garbage can instead. We were eligible for the $88 drain clean special -- contact Rescue Rooter directly to see if your particular drain line setup qualifies. I tipped him $20 for his excellent service -- and NOT just because we saved money because of the special. He earned it, deserved it. Highly recommended! Thanks again, Tyler!
Paid a whopping $2500 for drains to be cleared at the office. Silly me, I assumed they would put the washing machine drain hose back after unhooking it. The subsequent flood destroyed important business records as well as my 2021 tax files. Massive clean up. Put another way: I would pay them $2500 NOT to show up. Avoid.
I normally don't write reviews, but thought I would share my experience.I had a clogged tub that needed a snake. Since I don't like doing that, and I just received an email from them for an $88 single drain clean, I thought I'd give them a try. (I normally use another company.)The first day, they weren't able to make the 4 hour window appointment. (Ok, I can see how things could get pushed with problematic jobs.)Which means they reset another 4 hour window for the next day. Fine, but a little more time accuracy would be nice. Not all companies have a 4 hour window.When they showed up, I told them about the $88 drain clean email, they said it doesn't apply as it's not access as discussed in the fine print. OK. Misleading. It's a tub, access is through the vent, which requires 2 screws to be removed.Then they gave me an estimate for snaking the tub at $486.As I told them no, (and had used the other company earlier that week, they matched the price.) Very sleazy sales too, I need to text my boss to make sure we can do it for that, etc. BS.They were able to do the job pretty easily, but had an old snake which broke so had to run back to the shop for a replacement. (Just add more of my time to the equation.)I hope if you choose this outfit, your experience is much better.For me, it was sleazy, required two 4 hour time windows, and a quick trip for them to head back to the shop.No Thanks.
Had a backed up drain pipe. Called rescue rooter and they had someone at my house a few hours later. Steve and Lance were great. Watched for backing up water, talk to me about what they were doing and why. Steve was very knowledgeable and very friendly. Overall the experience was very good
Michael Leslie
4 years ago
Brandon, Daniel & Brenda were great. We had a clogged drain that needed some quick attention. The team came out fast, diagnosed the issue and fixed the problem. They were upfront and transparent about costing and did a great job.
My Plumber was so helpful and was able to fix our drain very quickly! He was very kind! Thank you so much!
David Wonsowicz
a year ago
Kesa was excellent helping me out with a kitchen drain that was clogged with food waste. It took a long time to clear the line and we tested everything was draining properly before leaving.It was a little difficult getting a timely booking due to how busy they were.
Sandra L Guerra
9 months ago
Jack is a professional technician , great service, he explained the problem and provided advice on what is to be done. Thank you Jack!
If we ever need a plumber again, I'll be sure to call again.
Sherrey Admire
a year ago
I would not recommend this company!!! I called with an urgent matter around 8am, they scheduled me for a time period (10am to 2pm) and said they would put me as a priority 1 (no usable bathroom) , They didn't show up during the time they committed to and when I called them they said they didn't show me as a priority. She them put me as a priority I called every 2 hours wondering if someone was coming and kept getting the same story Our guys are running behind, we'll contact you when they are on their way The only call I received from them was at 6:00pm to let me know they weren't coming and could schedule me for the next day. This was the worst experience from a company that claims same day service, 27/7, and emergency service They certainly aren't true to their claim.Thank God for Clog Busters, they were here within 20 minutes of me calling them! They have the best customer service.
Outstanding work. Very professional and when he realized that we qualified for a cheaper price due to our piping setup he told us. He easily could have charged us the much higher amount and we probably wouldn’t have know but he was honest and gave us the lower price. Highly recommend using this guy.
Wonderful company had a broken water main. It was during memorial weekend. They came out immediately assessed my problem. Give me a quote. I excepted the job and they got it done in a timely manner. I highly recommend this crew
Greg Parkinson
4 years ago
My kitchen sink backed up on Thursday morning and the disposal pressure exploded apart the trap spewing food bits everywhere and I tried using a 1/4 inch snake and it didn't make a difference. It was Friday early afternoon and I had the AC cranked to cover the smell and sedate the flies and I called these folks. Kesa showed up when they said he would and he used a power snake to clear the thing out. Not cheap at all, but it was an emergency call and they have people answering the phone and others coming out and a truck and a machine, and all that costs money - so in that context it's understandable. Kesa was great - friendly, honest guy, and got some good advice about preventing it happening again. I'm going to watch for coupons for periodic cleaning which is much more affordable.
Judith aspin
11 months ago
RYAN ADAMS WAS MY SERVICE TECHNICIAN. He was EXCELLENT, he listened patiently with my questions, he is knowledgeable, personable , very professional and easy going. He diagnosed the problem immediately. Now my garbage disposal and dishwasher work great with no water backup. My first time to call a plumber and I highly recommend this business. A real person answered the phone promptly and gave me appt the next day. Although plumbers are never cheap, now my kitchen works, because Ryan helped make the billing experience less painful.
Tauati Fanene
6 months ago
Tyson did a great job, he was super helpful and even cleaned up the mess! So happy we can use our toilet now!!
Been using this company for many years to service the ejector pump in the basement of my house. They always do excellent work, with highly experienced technicians. Would recommend to anyone.
You Shall Knit
10 months ago
Great service, I cannot say enough good things about this company, professional and courteous. We have dealt with a lot of plumbing companies and plumbers since my husband is a commercial plumber of 20 years. Jason and Justin showed up to our house in Salem promptly, got the main sewer line cleared of tree roots, ran a camera down it to check they were cleared and at a very low price. They also gave us a very competitive and reasonable rate to come back and put an epoxy and Kevlar sleeve on the pipe so we never have this issue again.All on a Saturday. Thank You
Tech was friendly and did a clean job. But very expensive! I was absolutely shocked, roughly 500 to 870 for a simple food disposal change. They could have told me the options over the phone but refused and said the tech will tell me.
Not doing business with them ever again.
Jeffery Evans
3 years ago
Our laundry sink was clogged and Tyler arrived within a couple hours of our original call. The problem was solved promptly and efficiently. Tyler was very helpful in explaining things, and his courteous, professional demeanor was appreciated. Also appreciated was his thorough clean up after the job was done.We took advantage of their “Cleanout Special”, so the price was agreeable, and as part of their service, Alex came by with a camera to scope the entire line out to the sewer main. He too was very professional and courteous, as well as knowledgable and straightforward when it came to explaining the condition of our pipes, and reviewing our options.
Cheryl Wilson
4 weeks ago
Our technician, Wilson, was outstanding! He explained our problem thoroughly and did a great job fixing our troubled pipe. The replacement pipe is working and draining well! He explained to us how to maintain and clean our piping system.
Steve did a very good job. Gave advice on how to keep pipe clean. Ensured there were no leaks as well. Will be contacting them again for all my plumbing needs.
I called at 10:30 about a clogged bathtub. Steve and Jeff were here by 12:30, and had cleared the clog by 1:15. They were professional, polite, efficient, and effective. Grateful to have a working shower again!
Colleen Riley
3 years ago
They were friendly, attentive, and efficient. We had a mysterious plumbing issue that our technician, Vanja used great attention to detail and his extensive plumbing knowledge to resolve quickly . It was well explained and preventative care was provided. I Highly recommend their services!
Phillip Castaneda
2 years ago
We had a cato'strophic blockage in our sewer pipe that caused all outflow to stop and waste water to back up in the tub. I called Rescue Rooter and they took my info over the phone. Shortly thereafter dispatch called and we scheduled an appointment for withing 2 hours if calling.The service men who came (one came to rooter the line and the other to run video line) were incredibly professional, articulated the process well, and followed through with their commitment.The found the blockage 65 feet down the exit sewer line and using the camera I could see the flow was clear. They prepared a quote for work to repair the line and left. No pressure sales.I would recommend Rescue Rooter.
Valli Williams
a year ago
This business was great. I had to wait but nothing more unusual than others. Brenda, the office manager, was terrific. She was pleasant and kept me well informed. Steve, the plumber, was incredible on a very complicated job. He spent the time to do it right and explained everything to me in detail. A lifesaver on a Sunday. I would highly recommend them.
Thomas D was very helpful, informative, and professional. He’s a keeper!
Kesa was amazing! He literally bailed us out when our kitchen sink backed up. He was prompt, courteous and exceptional in his focus on fixing the problem and making sure it done right the first time. We highly recommend!
scott donnelly
11 months ago
Wilson was the number one repair person leading the team from Rescue rooter. It was professional prompt courteous and told me all of the ups and downs of the plumbing system here in Oregon.
Kari Schumacher
7 months ago
Dave and Steve were great! They were able to diagnosis the problem. Provided imaged and explained the issue. Same day appointment, arrived on time, courteous, and professional. Would recommend this service to a friend in need.
Marsha Patterson
2 years ago
I'm sorry, I can't remember his name, but the repair man who came to unclog the toilet was very personable, polite. He was masked and gloved and wore foot covers when in the house. He left the bathroom clean, and made sure that the clog was gone, and the toilet was working properly. We appreciated his attention to the job that he did.
brandy zurbano
3 years ago
Jerry did a great job getting to the root of the problem with my sink clog. He was super helpful and friendly. They returned my call quickly and came out to help me right away. I’ll definitely use them again.
alyss johnson
3 weeks ago
Kesa was exceptional, very friendly, and resolved our issue fast. We will always use Rescue Rooter!
Kesa was very helpful with us, very professional and did a very good job. They came at the time they schedule me. Thank you so much!
Danielle Cook
a month ago
The guys that showed up were very professional and straight forward with our problem. They even came out on a Sunday!
Shelley Carter
2 months ago
This company is outstanding and fast to serve. Johnathon went above and beyond with great customer service. I highly recommend them.
My toilet had been clogged for a few days so I went to the store for the necessities to try and diy. No luck. Little did I know that the electrical system had failed in the septic tank. My toilet was over flowing with very dirty water and I called over 5 plumbing services in a panic. This is the one who was responsive and could get to me the quickest. The next day, Dave and another awesome gentleman came out and diagnosed. Dave was great with his communication (I was at work and he called to keep me updated) and when I got home he thoroughly explained what was happening. Friendly, professional and excellent communication. Dave genuinely cared and I will call him again for any future issues. Thank you rescue rooter and Dave!!
Lisa Shininger
4 years ago
Vanja did an OUTSTANDING job for Steve and me today..we knew this would be an expensive plumbing repair, and I was very concerned regarding the cost, and integrity of whomever he'd called to do this job. We have had a lot of repairs done to the house and many of them were not done well at all! Vanja was patient, experienced, and took the time to fix some other plumbing issues for free. He is a credit to your company, and I would refer him to any friends and family for plumbing repairs in the future, without hesitation! Thanks, Vanja, for a job well done!!
The plumber Jared was superb! The customer service people over the phone, not so much.
Edward Manley
3 months ago
Your tech was very polite, took steps to keep the house clean. Stayed with the difficult job until it was completed. Very satisfied job. Thank you.
Jeff Pierson II
a year ago
The representative came within an hour of my call to the company, he quickly diagnosed the problem, which was a clog in my underground rainwater drain pipe, he used the clog buster attachment on his high pressure hose and cleared the lines 50 feet in each direction.
Kyle took the time to really explain what needed to be done. He was very patient with all my questions! He was really careful and clean. He made sure everything was complete and that we were happy. A pleasure!
Nick was prompt, courteous, and was clear about what options we had to solve the problem. He started with the simplest and least expensive option and was clearly careful about avoiding Damage. He was genuinely personable and it was a pleasure to work with him.
This was my first time using Rescue Rooter. My mother in law needed a laundry drain cleared and rescue rooter was able to send Thomas out the same day. Thomas arrived on time and was able to clear the drain and get my mother in law's laundry working again. Overall it was a great experience.
Cathy Wright
2 months ago
Jarod was so helpful, informative and efficient. I really appreciate getting such immediate service on a weekend!
Graham and Jason from Rescue Rooter are lifesavers! They arrived same-day to resolve a stubborn drain clog. They were courteous, kind, and patient while diagnosing the problem, and worked diligently to make sure everything was clear before they left. It's refreshing to work with a company that really cares about their customers. They also helped me understand how to prevent the issue in the future. I would highly recommend giving them a call.
Dennis Robinson
3 years ago
I was extremely impressed with the technician that arrived to clear my clogged sink drain. He was professional, courteous and explained everything he was about to do. When he fixed the clogged drain he cleaned up the area and gave some advice on how to prevent clogged drain in the future. His service is greatly appreciated and I would definitely use the company again. My sincere thanks!
Spent Valentine's Day under my sink trying to figure out what was wrong with my plumbing, and all I figured out was that I didn't know what I was doing (not a euphemism haha). Called into Rescue Rooter/Jack Howk on Monday and was told it would be Tuesday morning before someone got out to my house. A few hours later, they had squeezed us in that same day.Keith showed up to the smallest crawl space he had seen and never made any sort of complaint and never lost his smile (at least I think, he was wearing a mask). He was a pleasure to have around for what was I'm sure much longer than he wanted to be under the house. Keith followed COVID protocols and was thorough in his clean-up after the job was finished. Very polite and professional as well. We appreciate his hard work and generosity, especially in fixing a sink issue that ended up being more involved than originally thought. Thank you, Keith!Overall, it was a great experience with Rescue Rooter, and I'd definitely call them again.
Marjorie Leonetti
4 months ago
Very efficient they did an excellent job and we’re very sweet gentlemen !!
laloni jones
10 months ago
Kesa was amazing! On time, polite, friendly, professional, knowledgeable & did an excellent job! Recommend to anyone!
Kessa, the technician was wonderful. Nice man who knew his business. I would highly recommend this firm.
Had service done months ago when local muni broke a connection at the street. The tech (Aleks) was great. I assume my address is now on file asI started receiving coupons in the mail. I need some non urgent plumbing work done so I called them, requested service and after being put on hold for 5-10min, was told they can't schedule me due to no technicians. Now keep in mind, I am in no rush. They could schedule me in 3 weeks for all I care. I told her I was confused and she restated that they can't ever schedule me. Say what? So in summary they told me that are not interested in my business. What kind of company tells a customer that? Being treated this poorly, I would never consider using these folks.
Thomas Monroe
6 months ago
Thomas came same day I called and was very professional and handled our shower clog with a snake.
Theo Cornwall
5 months ago
Really great experience. Came in, diagnosed the problem and then fixed it day of. Would recommend!
Had a drain clog under my washer in my laundry room late Friday evening and Kesa was able to come out next afternoon (Saturday) on a holiday weekend. He was nice enough to help me move/slide my washer in order to get to the drain. Very friendly and helpful. Also was able to use a coupon listed on their website, which was a major help!
Michael Mansley
a week ago
I was kinda surprised when the gentleman told me the cost cause I was quoted a price for a special for drain clogs and then changed a different amount it would have been nice to know that only coved a certain drain
Jonas Moses-Conner
9 months ago
Matt was great, he was able to resolve our drain issue. Very thorough and professional.
This the 2nd time in a month I've used their service and have been exceptionally satisfied. The service techs explained options that would fit into my budget. But more importantly, they were responsive, clearly explained the issue and were caring and professional. I highly recommend their services.
They were professional and on time during our time of be need which for the Fourth of July. Our basement toilet clogged up and backing into the shower, yuck. They did the detailed analysis and had the equipment to do so and helped solve the problem in the interim for us. With family visiting this was a big deal. Thank you and would recommend their service to all
Roberta Gatto
2 years ago
Yassa was very professional, and despite having been delayed on another job, was cheerful & had a pleasant attitude. The clog was tough, but he cleared it within a couple of hours & cleaned up thoroughly afterwards. This is my second time using this service, and I highly recommend it!
Sandra Pimental
3 years ago
We called this company to fix a broken drain pipe in the kitchen. Technician assessed the job and was back early the next day.
Tyson was very knowledgeable and personable that we would recommend him to anyone. Thank you Tyson for a job well done!
Debbie Sattergren
a year ago
They responded quickly and were very professional. The work was done fast and everything was left super clean. Great team of professionals!
Rachel Brubeck
5 months ago
Thomas was a lifesaver! He was polite and very knowledgeable. It was an emergency and he got it taken care of.
Ann Worthington
3 years ago
Kese was professional and took the time to fully explain the advantages of each possible plan to fix our issue. I am very satisfied with his work. Mandy, the point of contact stayed in touch continually, again very satisfied. Recommend!
Nobody wants to have to call a plumber because their 3 year old flushed a sharpie. But our experience with our technician, Mitchell was wonderful! He arrived at 6pm on a Saturday, which in and of itself felt like going above and beyond. He was covid-cautious, throughly explained our options, very professional, worked very quickly and was just great company. Thank you so much, Mitchell from Rescue Rooter for fixing our toilet!
The service was a bit pricey but worth every penny
David Kulikov
10 months ago
Our main sewer drain had completely backed up and we had a gentleman named Kesa came out to assess the issue. He quickly found the problem and provided a solution. Less than 1 hour later we had our main sewer line cleared and we had working plumbing again. Everybody we dealt with was super friendly and we would definitely recommend them to anybody!
The team did a great job taking care of the blocked line. They were thorough and professional.
Walter, PJ, and the other gentleman (can't remember his name) were 👍 GREAT, they did a fantastic job, unfortunately (on my part) they had to come back to replace the faucet and install a different on, and reline another one I goofed on, but they did it with a smile, highly recommend this company.
Steven Romero
2 years ago
We had a Main sewage line that was clogged... toilets not flushing... water coming up from the showers! Called RR and within an hour someone was on there way! Jack Howk was the gentleman who arrived. Very friendly and great customer service from start to finish! Keep in mind this was 9-10pm.... Thank you Jack! Our family greatly appreciates your professionalism and work! We can proudly use our showers and toilets again!!!
Bess Waxenfelter
9 months ago
Rescue Rooter in Clackamas improperly installed a $600 toilet. They failed to raise the flange so it never sealed. They guarantee their work for only a year, so unless you want to replace your toilet every year, look elsewhere. 3 Mountains Plumbing is fixing Rescue Rooter’s mistakes.
Amazing work. Kesa was so nice and super speedy! He let me know that my household would qualify for a discount and worked with me on the price, a price I can afford. I was most impressed by him and want to leave a review before I forget. I would highly recommend him and Rescue Rooter!Thank you Kesa!!!Now for a very needed shower!!!!
Wilson did a great job on my kitchen sink drain. It was blocked in two spots, one at 15 feet down and the other blockage was 40 feet down the pipe. He did not stop until he got the pipe cleared and free flowing. Very hard job on my drain and Wilson did amazing!!!! Great job everyone!
Russell Goodwin
2 years ago
Called on a Sunday night, Tyson showed up Monday morning and quickly diagnosed our problem. He was able to come back the next day and completed the job ahead of schedule. Would highly recommend!
DUSTIN NOBLE
2 months ago
We were recommended Kyle from a friend! He did not disappoint! We are so thankful for his help and will be using him in the future! Thank you from Noble Sheet Metal!
Jack Longbine
4 years ago
We started with a clogged drain on a weekend when dinner guests were expected the next day. They promptly cleared the drain (for only $88) and when I asked if they could scope it and let me see what the inside looked like, they did so for no additional cost. Our over 100 yr old 1& 1/2 inch drain was clearly crumbling in places so I asked for an estimate to replace it. Their bid was somewhat less than what two neighbors had recently paid for the same replacement work so we agreed. Aaron and the other two men who did the work were terrific. 100% pleased with the job, and highly recommend them.
Daniel Sama Rubio
2 years ago
Chris came out a couple weeks ago to repair the kitchen waste line and provided an option to replace the cast iron pipe. We elected not to pursue that option.
Fast forward to today Chris was setting up to cut the walls , he found the rest of the line was already ABS , bringing it to attention and saving me thousands of dollars.
Emily Williams
3 months ago
I had my outside drains flushed due to a backup. Anton was prompt, efficient, professional and personable.
Emergency in 4th of July!!!! The office was great in their response, Thomas was on site within an hour, and he was very diligent and caring. Listened to all my information before making a plan. I was very pleased with the outcome considering that other places had no one even answering the phone. Thanks again.
Tracina Schillinger
2 months ago
Walter showed up on time and knew exactly what needed to be done to fix the concern. Gave me an equitable price and did the repair and even showed me what I could do with my system to prevent further service issues. He was a pleasure to work with !
Christina Borja McAlvey
2 weeks ago
We were impressed with how quickly everything got addressed and how quickly they sent a technician to our place .(within 2 hours of calling) Matthew (the tech) was clear about options and what would work best. He was efficient, cleaned up after himself, was professional, and explained everything he was doing and why. He also gave advice so the issue didn't happen again. Even better - he was very kind to our curious cat who came by for a sniff and an ear scratch. I also appreciated not having a weekend upcharge for arriving on a Sunday.Edit: called this place for another repair (new garbage disposal) since my prior experience was positive. Glad to say that 2:2 visits yielded good work and positive results. Walter was great, efficient, and all around nice.
Nathan Miller
3 months ago
I want to thank Brenda for keeping me updated an the arrival time of Gabe. Did did a great job in explaining everything he did. And Dave was great in explaining what the issues was and the best way to address the issues.
Kathleen Lindsay
a year ago
Wilson was the tech who serviced our home late this afternoon. He was efficient, on time and very professional. After weeks of trouble in our home, Wilson was a miracle!!! He cleaned up so well when he finished that I simply put my rug back down. I’m so very happy and will definitely use your company again plus refer to our friends!!! Thank you 🥰
Aaron came out to help me with a clogged toilet. His confidence had me feel secure that he'd be able to take care of the issue. Aaron did everything he could to try to remove the clog and when we realized the toilet was beyond repair, he actually waited the hour or so while I rushed out from Scappoose to Hillsboro to get a replacement toilet.Seriously, who does that?He was always calm and positive, polite, thorough, and professional. This could have been a serious nightmare but Aaron made everything smooth sailing, even took away the broken unit.I'm beyond impressed by Aaron despite the rough time I had with the company during scheduling. This was the first time I ever had to call for plumbing services and while I hope to never need services again, I'll return my business here if I can be sure to get Aaron again.
Gene Pemberton
a year ago
Big shout out to Tyson for repairing our sewer system. He is great at helping understand what we were dealing with.And giving us options and walking us through this major repair.Gil and Robert you both are extremely skilled. And explained how the relining of the sewer line works.
Briana Weatherly
3 months ago
Technician was friendly and professional. Drain is cleared and price was reasonable. Would recommend.
Jacqueline Bunker
2 years ago
Everything was excellent! Tyson fixed everything, explained everything, was professional and cleaned everything better than it was before. Responded quickly. Arrived early. The quality of the work and the water heater was/ is excellent.
Jaynie Farnsworth
7 months ago
Wonderful service! Kind and professional plumbers. They thoroughly solved our problem. I highly recommend them!
Charlene Blackwell
a year ago
Dave, Steve, and Thomas at Rescue Rooter have been absolutely fantastic! We had a sewage backflow into our basement, couldn’t snake/fix it ourselves— and couldn’t get anyone else out quickly enough to inspect or fix. Rescue Rooter really did come to the rescue! They told us they would snake first even though we had tried to do it previously, and said that if they didn’t pull anything back, that they wouldn’t charge us for this and would move on to a scour jet service.Dave even showed us the poor work that a prior contractor had done, which most likely isn’t to code. So we’re thankful that we have til he scope video incase we need to go to court.I’m sure they’re saving us a bunch of headaches. Having water in our house draining again has been a huge relief. Thank you so much, RR
Molly Richardson
5 years ago
I scheduled an appointment Monday for a Thursday appointment window 8-12. Explained the bid I needed in detail after having a sewer scope on the main line and sent the video and file along. I was ensured THREE times it would be free. I got a phone call 4 minutes before my window began at 7:56 am explaining it wasn’t free it was actually $527... just to do a bid, no actual repairs involved. I understand that sometimes the nature of assessing the work requires a fee but notify upon the booking of the appointment. Calling me four minutes beforehand with no explanation as to why I was not informed of this in the three days before the appointment to gouge me for $527 seems like bad business practices to me. Will never use again and will tell everyone to do the same.
Kristine Olmstead
2 years ago
Jason was great! He came out to look at my gas water heater. He was able to diagnose the problem and got the water heater back up and running in no time!! Will use them again if ever needed!
Kitchen sink and downstairs shower lines weren’t draining. I tried to clear then with a motorized snake to no avail. Called Rescue Rooter and they dispatched Steve. He arrived when promised and did a great job. He was very thorough and neat and answered all my questions. Very pleased with the service and the price . Would definitely recommend them.
Terry Calcagno
a year ago
I appreciate the time, compation, energy, communication, responsiveness, quality of both Matt,who was here for hours on Sunday and Steve, who was here today for hours as well. Steve's perseverance paid off and my toilet/drain are now working! These two men did outstanding work that I appreciate very much. I would highly recommend their work and your company to anyone that could use your service. Thank you so much for the hard work and extra time. Sincerely, Terry Calcagno
Grant View Court Apartments
3 years ago
I highly recommend this company. I called in a request for unclogging one of my resident's kitchen sink on a Friday. Unfortunately the were down men and had to reschedule me for the next day, which was Saturday. Well do to the backlog, they were not able to get to the apartment til 10 PM. They were polite and professional and took care of a problem for us. I expected to have a huge bill due to the time of night but, as they said, I was not charged overtime. I was surprised and pleased. I would recommend them for your property if you are in need of a plumber on your property.
Amanda Johnson
a year ago
Andrew was great! The job was more complicated than expected and Andrew handled it extremely professional and went above and beyond! Would absolutely recommend!!
Teddy Kortenhof
2 weeks ago
Rescue Rooter helped us clear a blocked sewer of tree roots. The technicians we worked with were friendly, professional, and did their job extremely well. They did a good job explaining what was happening every step of the way, and working with my senior grandmother. I was very impressed. They made sure the job was done right, and completely.
I’d highly recommend Rescue Rooter to anyone looking for a trustworthy, efficient, skilled, and affordable plumber. What we originally suspected to be a clogged kitchen pipe, unfortunately turned out to be a failed kitchen pipe.Our plumbing team was thoughtful in their explanation of our options moving forward. The gentleman were able to fix the problem in a timely manner and at a competitive rate. Each of our plumbers were kind, courteous, and clean, and turned an unpleasant experience into a manageable one.
Veronica Butterfield
2 weeks ago
Kesa.did an awesome job I recommend him for my next plumbing needs
Scott Drushella
4 years ago
Kesa did an excellent job for us going the extra mile to get the job done right. He saved us some money by recommending a lower cost method than what he had originally suggested.I will call Rescue Rooter the next time we need a drain cleaning service and will ask for Kesa
These guys are the best! I’ve had them out a couple times this year and everyone that came out was super awesome! Friendly, helpful, and very professional. They even covered their shoes when coming through my house; which I really appreciated since I don’t wear shoes at all in my house and I thought that was very considerate! Highly recommend!!!
I was very happy with how fast the technician showed up he was very clean and fast and fixed the drain stoppage quickly. There are probably cheaper outfits, and it is a bit of a shock initially to find out the price of plumbing these days. But he got the job done and I am very satisfied 😀
Kylie Asher
11 months ago
I called another company first, they had said it would be a 2 hour wait and then called after an hour to say they had no idea what time they'd be able to come. I canceled and called this place, and Ryan was here within 30 minutes. He was very professional and kind, and explained things every step of the way. I would definitely recommend them and when/if I need to call again, I will be asking for Ryan! Thank you for all of your help!
KESA was the technician that answered the call my aging father made. He was sensitive to their situation and was very professional, respectful , and relatable at the same time. He assessed the problem and reassured them that it will be fixed the very next day after he needed to purchase a new toilet, and he delivered. Thank you so much!
Needed help to get a leaking valve replaced, called and they told me they'd be out the next day between 8-12:00. Next day , no one shows up, called and they said they were over booked and couldn't come out, and did even offer to find another time. So we waited for over 4 hours! Terrible service. Will never call them again.
Vikashni Sundar
4 years ago
The response time for our emergency was acceptable. Chris was awesome!!! He got all of the job done in timely manner. His customer service was excellent. Thank you Chris and Rescue Rooter for all your help.
Showed up very quickly. Courteous. Explained things well.
Heather Leasure
2 years ago
Whew where to start. I had the worst clogged drain, washing the dogs in the shower... Not my best idea it seems. Graham came out, assessed it and was able to unclog it after I've been avoiding it for over a week. I worked and worked on it and he, the professional had it done in what seemed like seconds. Highly recommend, ask for Graham. He's quick, professional and funny.
Very helpful in explaining the situation and straight forward on total cost of repairs
The services were very expensive and it was broken again in a week. The guy came back and said that it was a new issue and I would have to pay again. He was very judgmental and abrasive.
Matt Campbell was exceptional and very courteous about working in our house fixing the kitchen sink and shower drains! Very polite and knowledgeable! We would definitely hire Jack Howk Plumbing again if we have another problem with our drains! And we would want Matt to come back to fix our plumbing problems! Fantastic company!
They came over to snake a laundry sink. Wanted to charge 500 to fix it. I complained. So the came down to 300. Left. 5 days later. It backed up again. They said they would come out one more time for 200. And the sink still didn't drain. I would skip them and call someone else. Who isn't into screwing people.
My tech was great! Very personable, professional, and knowledgeable. He shared updates throughout the process and offered great advice for the future. I would definitely recommend him and the company.
I met a very personable guy who seemed to be just a good hard working man. I immediately was comfortable with him and we had a few things in common so we had a good visit while he did an excellent job unclogging my drain. I would definitely call him again if needed
So nice and professional, and did an awesome job! Very pleased will use again!
Barbara Blanchard
a month ago
Highly professional work done that was prompt and punctual. Satisfied with the work done.
Bathroom sink drain was clogged deep in the wall and barely draining at all. Steven showed up within 90 minutes of my call, followed full Covid protocol, had the drain working again in a matter of minutes, and left the place very clean. Super satisfied, especially for $88!
Suzanne Slavich
4 months ago
My toilet would not flush late last night and no amount of plunging was doing it. I contacted Rescue Rooter at 1:00 a.m. online and they called me promptly the next morning early. Jack came out early, he was very professional and solved the issues. I asked him to put a new toilet seat on for me that I hadn't got around to, and he did it. I really appreciated everything he did for me. I highly recommend Jack and Rescue Rooter.
Karen Shameklis
3 years ago
Jordan came to our home a second time the following morning because we were having another problem with a sink/tub drain. He was at our house and fixed the problem within an hour after calling him. So friendly and polite! Will definitely call him again if we ever have an issue.
Sheila Williams
9 months ago
Atkinson was prompt, polite, and efficient. I appreciate his service. He offered additional advice, services, and made me feel comfortable. He will be my go to person going forward. Thank you!
Christie Napolitano
2 years ago
Very happy with the service from Rescue Rooter. Tyson was the service rep that was sent to my home. He fixed all the problems and answered all questions I
had. Would recommend this company for all your plumbing needs. VERY SATISFIED!!!
Larry Sanderson
4 years ago
My interaction with Brandon and Jordan was appreciatively comfortable. I never had to question their professional fluidity since I was properly updated without promptings. Their knowledge and abilities were obvious and welcome. Their representation for the company is the reason Rescue Rooter will receive my repeat business if necessity dictates the need.
Kesa and Austin were both so nice and so professional.. Personable and efficient. And it didn’t hurt that Austin looks like Justin Timberlake 😊. We will definitely be using your company for any further needs because of these two men .
Cloxdy_sunflower Pham
a year ago
Very professional and quick scheduling. Good communication with Andrew to address problem with toilet at my rental property. Gave clear options on what I would like to have done. I would use this business again for future plumbing needs!
Carol Berger
4 months ago
Great service. Not the first time using this company and won't be the last.
Kesa and Matt did a good job! Many thanks to both of them.
Carl and Dave were the best. Got the kitchen drain unclogged, fished out a snake my husband broke off in the pipe and gave it a good flush. Great communication from dispatch and tech guy. They will be my go to plumber in the future. Thanks Carl
Steve was great. He was able to explain what happened with my sink, drain and garbage disposal and why they weren't cooperating. He fixed the problem quickly and efficiently.
Alissa June Bradley
8 months ago
Steve and Austin repaired my backed up sink drain. They were kind, efficient, and respectful of my space. Could not be more pleased with their work!
Keslie Villarreal
3 months ago
Wilson was an excellent representative for Rescue Rooter. We appreciate his professionalism, his dedication to his work and his thoroughness in everything he did for us today.
Greg Tamblyn
11 months ago
Thomas & Steven were on time and fantastic! The were both very professional and got to work right away and took care of the problem which was a great relief. The special price was a gift as we just bought the home and finances are tight - so thank you for that too. I would recommend Rescue Rooter to anyone that wants the job done professionally, on time and mostly honestly. They were upfront with the costs and there were no secret charges.
Lisa Reinholdt
2 months ago
Kesa was amazing! Thanks for fixing my kitchen sink drain issue!
Best experience with a plumber I've ever had.Matt with Rescue Rooter was there in a few hours and only charged me $88 to clear a clogged laundry/kitchen drain. He was clear about what the steps were, the costs, the potential issues that might come up. But he knew his stuff, tried a couple tricks, and was done in no time.(For context, the last time I had a clogged drain, I had to wait a week and pay $300 when I called some other company. What a joke.)Rescue Rooter is the real deal!
I needed my kitchen drain sorted out in a hurry! Dispatch estimated that someone would be here between 12 and 4. Alejandro got here at 1. He quickly assessed the situation and recommended a water jet cleaning to get us going again. This turned into a 3 hour odyssey as he solved problems. Ultimately, he got our drain fixed and we are so thankful!!
jamila melik
7 months ago
I would recommend them! Specially the 2 techs that came out.We had sewage backed up and flooding out into our restroom. So the whole house was on shut down can’t do laundry, wash dishes, shower or use restroom, nothing. We called them 12 am, they came out following day. Gave me the best quote worked with me on the price a bit. I had 2 other companies come out with outrageous quotes. They where fair with theirs. cleaned the main pipe and where in and out in about 20 mins. VERY thankful to Kesa & Austin for makes this stressful experience as smooth as they could. When they left I didn’t have that dirty nasty feeling of being screwed over and robbed of all my money lolWhich days a lot! They are Good peoples.
Atkinson was so professional and helpful. We had made an error on our side and he handled the whole claim with such professionalism. I would recommend this company to anyone who asks!
Ramona Bradford
4 months ago
Thomas and Austin were wonderful. They were professional and knowledgeable about their trade. It was great how they took the time to educate us about the issues we were having with our toilet and our plumbing questions. They both are an asset to your company. The cost for repairs was very reasonable. I was so impressed.
Responded to the house within a few hours of calling the office. Van explained what was to be done and then did it. He and Jason were very friendly, courteous and professional.
Aaron was on time, polite, and very professional! He clearly explained our options, and went to work solving our problem on a Sunday morning! We are very satisfied with Rescue Rooter, and we will call them first when problems arise.
Tom Moore
Kathleen Duncan
a year ago
I had a plugged up bathroom sink. I called and got scheduled the next day. Steven showed up with all the COVID precautions. He was very pleasant, efficient, and got right to work. My sink drains like a champ now! He cleaned everything up and can't even tell work had been done. I would recommend Rescue Rooter / Jack Howk Plumbing if you need a plumber!
Gabby Francis
11 months ago
Very friendly, fast, knowledgeable service! Unfortunately I had first called 3 Mountain Plumbing and they sent a moron that used the wrong tool and broke a pipe snaking my drain for 20 minutes. Rescue Rooter unclogged the drain in 2 minutes. I would be even happier if I did not have to fix the pipe 3 Mountain broke. Luckily Rescue Rooter gave me some DIY tips to repair the pipe myself. Hoping that works!
ashley barton
2 years ago
Benjamin was great! He was prompt, professional and informative. He went above and beyond the service needed by replacing some of my old sink pipes. He was generous with information and patient with my questions about maintenance !! Plus he was real nice with my dog :)
Tyson was great; took time to explain everything, and did great work
Tiffany Krake
9 months ago
Tyson and Matthew were fantastic. We had a very tricky and difficult job to repair and they were knowledgeable, efficient, prompt and creative in their problem solving efforts to complete our job. Excellent work and more than excellent service. Friendly, fair and honest.
Excellent service, my only complaint is that they don’t apply coupons listed under their own website unless you ask them to. Would have cost us double if we hadn’t looked. Once noted, technician was very nice about lowering the price though.
Came right out within an hour fixed my clogged sewer lines save me from having three tenants complaining of overflowing sewage thank you much
H Steinhilber
10 months ago
We highly recommend this service and will use these guys again they were sooo helpful and explained everything to us well so we could understand. Thank you! Highly recommend.
Rescue Rooter Jack Howk was awesome. They blew the doors off the other estimate I got with a more thorough service. Tyson was knowledgeable, easy to to talk to and explained my options really clearly. I always ask lots of questions and he was great.
Madison Rooney
2 months ago
Kyle was amazing! We are so grateful he had the knowledge to fix our problem quickly. He was kind and professional dealing with our busy life around him!
Sandra Vonada
2 years ago
Best company ever! I had a mainline clog. Jason and Wilson showed up and cleared the clog from my downstairs bathroom toilet. They ran a camera and found a root growing in from a tree in my backyard. They dug it up and repaired it at a reasonable price. Thank you! I would recommend!
Robert Hainsey
4 years ago
Great job by Charles, Dustin and Dave installing a new toilet for us. A nice upgrade over our previous model. They were courteous, clean and explained things well. I continue to have good experiences with this company.
Eliza Bakken
7 months ago
We called for an urgent service, we’re told they would come next day and gave us a window. When we called because no one came they told us the office was closed and someone would call in 2 days. Definitely not 24x7 service as advertised.
Chris was my on site plumber and he was very professional and also willing to explain to me and show what he was finding and how can it be fixed .This was an emergency call for me and dispatch contacted me back 3 times to keep me updated and notify me about when they will have someone available to come and take care of my situation.Very satisfied customer here and definitely would recommend and use their services again if needed.Thank you very much for a great service
Deborah Letourneau
2 years ago
We had an emergency need due a back-flow issue; called Rescue Rooter about 8:30 pm, and help arrived within the hour.Jessie was courteous and diligent. He double checked the line was clear and offered additional services and follow up if we were interested. The drain clearing is guaranteed for 90 days, and he will come out again for free if there is a recurrence. Super job—our go-to if we have such a need in the future!
Kessa was quick and efficient and did a fantastic job
Julie Shleifer
9 months ago
Anton was wonderful, professional and got the job done quickly. We have had 3 other plumbers who didn’t want to investigate the issue, but Anton took the time and resolved the issue
Vanja and Nick were very professional, courteous and friendly. I really appreciated how Vanja explained what he was doing and answered all of my questions patiently. They cleaned up and took care of the space as if they were brothers coming over to help out. I feel so relieved to have the job done well.
We had an excellent experience with Rescue Rooter! Kesa did a great job in determining the problem and called in Dave to bring a solution to the issue. They were both very good at their jobs and we would not hesitate to use them again.
Amy Petrone
10 months ago
Atki is amazing!! He provided excellent service and assured me he would fix the issue. And he did! Highly recommended, and will definitely use Rescue Rooter again!!
Pradip Ramani
a month ago
Kyle Caples was awesome. Arrived on time and was able to diagnose and fix the issue with our plumbing within an hr. He also offered the best option for us and left the area spotless after the work was done
Darcy Murphy
4 months ago
Kesa Auputiw, was an amazing technician! He figure out what was causing the slow drainage for our shower. He cleared the clog and now it drains like new! He was professional and friendly the entire time. He cleaned up his work area before he left. I would recommend Kesa to anyone who needs plumbing assistance! I would recommend him for a raise and/or promotion!Thank you Kesa from the Murphy's
Excellent to work with. Pleasant on phone making appointment then worker was on-time, polite and thorough with the job completed quickly and without issue. Would recommend to others. Thank you!
Called over the weekend and scheduled a day for them to come out and snake a drain pipe from my home to the street. They called the morning of and said they may be running behind. Several hours later they called and said they couldn’t make it today. I asked if they could schedule it another day and they refused. If you’re not going to show up, why schedule the appointment in the first place. 10/10 DO NOT RECOMMEND. Save your time and find someone who wants to work.
It was a great that you were able to service our home within 24 hours. Your associate Tyson & Mattwere friendly professional & knowledgeable it making the transaction fast and easy.We will definitely use you in the future.Thanks!
Wilson was awesome, he came up with a creative solution and saved me a bunch of time, money, and headaches
Arthur Siebenthaler
7 months ago
Ryan was the plumber that came to our home. He was very professional and prompt. The wife and I are very pleased with the work performed, and we will use this company again in the future.
Kaitlin Wise-Carter
2 months ago
Fixed our very clogged toilet - the person who came out and helped us was very nice
Stacey Donovan
5 months ago
We had the pleasure of working with Matt and Dave to solve a basement drain issue. They were both great communicators, solved the problem quickly, and offered great advice for mitigation in the future.
Sharron Thompson
a month ago
The technician was highly skilled and thoroughly explained the process of replacing the hot water heater and completed the job in an efficient manner. Walter is an exceptional employee and Jack Howk should be proud of his people and technical skills.
christine williams
3 months ago
Fast service and our plumber Josh was great!
Brandon Summers
4 months ago
Great experience! We had a very clogged drain that I had tried unsuccessfully to snake. Wilson came out asap and let me know our options (snake or scour jet.) We went with the jet option and the work was complete within a couple hours. Wilson was even nice enough to clean our sink out after the job. The price was a bit on the higher side, but I would pay again for the fast attention to the issue, great communication, and professionalism.
Bill Hefferman
a month ago
Our plumber, Thomas was very informative, knowledgeable, effective, and friendly. I highly recommend this company!
Kiley Delgado
9 months ago
Tyson was punctual, very competent, and kind. He solved a very stressful problem with confidence and made us feel comfortable every step of the way. We will be going back to this company for future plumbing repairs and I especially recommend Tyson.
Emily Monstad
6 months ago
Cleaned out a tub drain quickly and effectively. Great service, on time and professional.
LeAnne Wilcox
3 months ago
It’s all fun and games until someone can’t reliably flush the toilet. My first cry for help to a 24-hour service went unanswered, but I’m grateful for that now - because it led me to Rescue Rooter, and the double expert combo of Vanja and Josh. They were on time, professional, and clear about my options. I felt that I was in good hands, and was very pleased at the price. Call these guys first; call these guys NOW.
Our toilet got clogged and it was Saturday. We call a couple different rooters and all booked up. Only rescue rooter immediately responded and showed up promptly. It was a hard problem but Kesa kept trying different methods and eventually fixed the problem for us. He is the hero of our day for sure.
The technician arrived after my scheduled window but I understand that each job is different and can take extra time. I was pleased that my clogged tub drain was fixed quickly. My technician was very polite and professional. The cost was a bit of a shock to be honest but it's a job that I wasn't able to do on my own even after 4 hours and the work comes with a 90 day warranty. Overall, I'm very happy with my results. I will definitely call again if necessary.
Washing machine wouldn’t drain. Line was clogged. Thomas was very personable and efficient. He took the time to listen as I described the problem. He cleared the blockage and cleaned up and I was completely satisfied.
Kesa was our technician, and he was very courteous and professional - he had our kitchen drain fixed and everything cleaned up very quickly. I would definitely recommend their service.
Diana Schneider-Barnes
5 months ago
Our technician was thorough and explained everything that he needed to do. He identified one extra issue and helped us resolve that as well on the same visit.
He came to unplug one of our main toilet. Kesa was Very professional, respectful, clear communication, and friendly.
Mary Schleining
2 weeks ago
From the first phone call until the resolution of our clogged drain, everyone was a delight to work with.
Kesa came out on a Saturday to fix a very extensive clog in the pipe between my kitchen sink and washing machine drain line. He was very friendly, professional, and did a wonderful job. Very grateful to him and this company for helping me on the weekend.
Alexandra Lindsey
4 years ago
Great service. Worked with us, went out of his way. We hired another plumber before them/him and he couldn't do it. This guy came out exact same machine and did it. Thank you, as a mother of 3 and a manly husband, I appreciate this guy for his job.
Colleen OToole
a month ago
Great service in a timely manner. The dispatcher provided an accurate time estimate, the tech arrived on time and talked me through the issue. Very professional and thorough.
Allen Brandt
4 months ago
Too expensive for what was done. $90.00 for them to come out. Another $208.00 for him to pull the water line to make the determination that it was the faucet that was the problem. Then they wanted another $400 dollars plus for a faucet install. That's pretty spendy for someone that on a fixed income. I should have done it myself and saved $300.00.What a rip off. Won't refer this business to anyone.
Brian Anders
6 months ago
I had a backed up mainline that needed routing, leaving me without a usable toilet when I have three. on a weekend. Kesa was great. This was the only company that could perform service on this day. Seriously, called about 12 to 15 other places and no one could provide same-day service. Their projected arrival time was accurate and Kesa was a great communicator, efficient and easy-going. From the time I called until the time he cleaned up and left was about five hours. Couldn’t be happier. There’s no doubt who I will call for my next emergency.
Nathan Ruckman
a year ago
We had a gentleman come over to unclog the shower drain. He was prompt and professional, and I enjoyed speaking with him about the drain issue but also about ordinary things.What impressed me the most was that he provided simple advice for avoiding the issue he had just resolved, which shows a commitment to good plumbing and customer satisfaction over just getting as much business as they can.
Erin Barber Brown
a year ago
Mitchell Cole was very helpful and he did a great job of talking us through the process and was very thorough. He was friendly and great to work with. Would recommend!
Aaron was AMAZING! Thanks so much for your hard work to get my plumbing going again.Thanks for the clear communication and knowledge about what you were going to do and did.Aaron was very educational in helping me understand what was going on and what to look for.Aaron & Rescue Rooter my Family thanks you.
Atkinson was very helpful in resolving our washing machine drain issues!
Wow. Loved the response time of the Tech. Especially when a competitor left me hanging. Kesa was extremely professional and courteous. He listen to all i had to say and then went to work clearing my clogged sewer line. Definitely going to be calling Rescue Rooter first from now on.
Rachel Needham
2 years ago
My experience with this company was TOP NOTCH. Tyson and Matt will always get referrals from me, they both were professional, friendly, and knowledgeable. I was VERY comfortable with them and I am VERY happy with the work. Call them, you’ll be happy you did!!
Fast, friendly, and helpful. The tech Matt was awesome. Did a great job and cleaned up after the work.
Wilson was very courteous and professional. He listened to my concerns, thoroughly evaluated the problem and gave me options for repair. Because of the extensive repair, he offered a discount which was kind. He arrived the within hours of my call, and came the next day to do the repair. He also gave me the option to cancel if I wanted. As far as I can tell the problem has been fixed. I’d recommend without hesitation.
So this isn't a bad review of the service I received this is simply a public service message. I called and made an appointment to have some come out and clear a kitchen sink drain and was given the option of a 10 am to 2 pm slot or 2 pm to 6 pm. I chose 10 to 2. After 4 hours no one showed up or contacted me so I called. I was told there would be a delay and they had no information other than that. 30 minutes later I was contacted and said they were not going to be able to get anyone out today. So, I understand that things come up, but I wasted 4 and a half hours of my day waiting with no heads up. So just be prepared that if you schedule with these folks that they over schedule and theres a good chance that you will end up wasting a good chunk of your day waiting on them. Fortunately I had another appointment set up with Proline already.
Anton was great. Very professional and also friendly. He analyzed the problem and clearly explained the available options and pricing. He had the drain cleared in 100 year old house in less than 2 hours and left no mess. Highly recommend.
Great guys. Cleaned the drain quickly, then Carl helped me out by showing how the drain piping would need to be addressed to avoid the problem in the future. Would recommend.
Terrie Barr
10 months ago
My kitchen sink was clogged and Steve was great he honored the website price and a very pleasant person.
Robert Garrod
a month ago
Jared Huber went the distance to fix my shower Appreciate his technical skill.Will call your company again.
Louise Churchill
2 months ago
Very wonderful group of guys. Fast and efficient for a good price . Walter Matthew and Tyson were very wonderful and very kind . 1010 would recommend to others
Kesa did an exceptional job. Very friendly and professional. Would highly recommend. 5 stars!
Mark MacPherson
3 weeks ago
Walter was professional, polite, knowledgeable. He was up front and honest about our repairs. I would give him 10 stars, if I could. We’ll use him for any future plumbing work.
Thomas was very knowledgeable and fixed my sink in no time where another plumber said to replace the garbage disposal or change the angle of my pipes. Would definitely recommend!!!
Wilson was easy to work with, and it was comfortable having him in my home. I had a nasty backed up kitchen drain. The service was quick, clean and affordable. Thank you you Rescue Rooter/Jack Howk for being so quick to schedule and for working within my budget. I will definitely make you my first call next time.
Erik Isaacman
4 months ago
Kyle and his team were great. We had a minor leak in the basement of our clinic that kept coming and going and no one could figure it out. A few days in to the heavy rain this Spring the water start rising, first 3 inches, then 6 then 12. Kyle showed up at 2 on Friday and worked to stabilize the situation until 8 pm that night. He was then back first thing Monday morning to finish the job and prevent a complete flooding of our business. He was prompt, thorough, very professional and easy to work with.
Adam Hartfeil
a month ago
Walter was super helpful and polite! Will hire him again if the need arises.
Tyson was great! He prioritized getting plumbing functional for us as quickly as possible. He even made calls on his day off to keep the project rolling efficiently.
Amara Painter
3 weeks ago
Wilson came by and fixed our sink and I couldn’t be more appreciative. It took a couple tries to get it done but he was persistent with it and fixed it up! I really appreciated how nice and professional he was Aswell.
Thomas was great! Got my pipes nice and clean. He hits those spots that others can’t reach. Definitely recommend
I I have never in my life had such customer service as I did with Charles and Dustin. They were very friendly, very professional, and very knowledgeable. I was stressed to the max about my situation and they calmed me right. I cannot thank you enough for having such marvelous employees and I will recommend you to everyone I know!! Thank you again and may your business always prosper and God bless you all! As for me, I would never consider using a different company than yours! 😃♥️
Our water heater flex tube broke on Saturday morning, water was spraying to the top ceiling and flooded the garage. We called Rescue Rooter, Alex and Peter arrived within 1 hour after calling and replaced new water heater and expansion tank. Alex even stoped by to see if there is any concerns. He is extremely professional, friendly and patient. Outstanding service!
It was good I just was not happy that to get it cleaned right the price went from 88 dollars to 668.00
Natalie henniger
4 years ago
Contacted Rescue Rooter this morning to help us unclog a stubborn drain. They were able to fit us in the same day to fix our drain! Our technician, Aaron, was great! He was timely, knowledgeable, friendly, helpful and left the area where he worked spotless! Thanks so much!
Benjamin was so professional and ensured that I understood all my options. He immediately addressed the larger issue ( and had a specialist come out to provide an quote. Value added service provided that immediately addressed my plumbing issues.Great Team Delivery here! (dispatch included!)
Jack was professional, competent and a great deal of fun to be around. He managed to sort out my pipe issues quickly and efficiently. Would recommend to others for sure!
Lisa Carpenter
3 years ago
Plumbing issues are never fun but this one actually ended in the best way possible. I called to make my appointment yesterday, the $88 price for a drain cleaning advertised seemed too good to be true but it was honored and saved me a lot of hassle and money. Within 24 hours, Charles arrived and saved my day. Charles was fast, friendly, funny, knowledgeable and truly THE BEST!! You are blessed to have Charles on your team and I am beyond thankful for his help. THE BEST plumbing experience ever!! Thank you! I will use you again if the need arises and will refer others to you whenever I can!
Tyson came out to our house the next day after the initial call and was knowledgeable and quick to determine the issues in a messy situation where previous repairs had left our plumbing in bad shape.He went over a couple of options but made a good case for replacing all our 100yo drains so we went with that. He was back the next day and completed the work in half the time that was expected. He was made aware of future remodeling we wanted done and was attentive enough that he left things in place to facilitate it in the futureThe work was clean and functional and will definitely hire him again.
We had a great experience with Rescue Rooter. Our technician Kesa went above and beyond to get out pipe clean. It was draining fine but he was not quite satisfied and spent more time to make sure it was just right! We couldn’t be happier.
Deborah Hiett
4 years ago
Was having problems with my shower backing up. Charles and Joesph fixed the problem but because its been a continuing problem they went above and beyond to find the source of the problem. They found the source which could have become a serious situation. They were also very informative about the great financing available. Thank Charles and Joseph.
karen terrill
3 months ago
Had saturday morning emergency. Called Rescue Rooter Jack Howk. Jarod came out was wonderful, explained everything , every step. Thank you!!! Would call again.
Charles Jackson
6 months ago
Plumber Kyle was terrific. Found my plumbing problem and repaired the next day. Professional, courteous and efficient. Would recommend both Kyle and Rescue Rooter to anyone who has a plumbing problem!
Linda Lamprecht
3 months ago
Helpful and reasonable. Very happy with the work done and the professionalism of Walter and Atkinson
The neighbor called Rescue Rooter to clear out a drain that had stopped working. I interacted with the service person as I had been involved with the problem early on. Kesa tried one solution and when that didn’t work he tried another solution and it was a success. The drain works better than it was working for the last 10 years. I would call him again if I was in need of this service.
Rachel Hocker
3 years ago
We called Rescue Rooter after contacting another well known plumbing service and turning them away when they quoted us nearly $400 to unclog our shower drain and then tried to sell is a protection plan. Kesa was amazing! He gave us a reasonable quote. We had a very challenging clog. He worked hard to loosen it. He went above and beyond by taking the time to checkout our crawl space and taking pictures to show me what the problems were. He was able to release our clog and refer us for the more extensive work we would need. I appreciated his friendliness and attention to detail.
Our plumbing technician, Kesi, was on site within an hour after I called in the late afternoon. He was professional and friendly and gave us clear options/ prices to get our clogged plumbing cleared up. No pressure to chose the more expensive option. Hopefully we don't need a plumber anytime soon but I would use them again and request Kesi.
Kennah Hepperle
6 months ago
Tyson was a great help! He cleared out the issue with our clogged pipes and even cleaned up the mess!
Rodney Fasching
3 years ago
The tech, Arron, was great. Took pride in his work and did a good job. I would recommend him and Rescue Rooter to anybody. I will call them again if we ever have issues in the future.
Jessica Sanders
a year ago
Andrew was very friendly and got the job done quickly. I tried to unclog the drain myself with no avail. Tip, don’t put egg shells down your garbage disposal and save yourself some money. But it you do call these guys and they will come and save you. It wasn’t cheap but the price was given upfront so I knew what I was getting myself into.
Patrick Purdy
5 months ago
Ryan did an excellent job would highly recommend Him.
Philip Greenberg
2 years ago
Dave, Vanja, and Darren were an excellent team. They were very thorough and took the time to really inspect the problems causing our flood. I had absolute confidence in them and would recommend them highly.
Evan Ballert-Dalrymple
a year ago
I had just moved into a house witha new washer and the drain line was clogged and overflowed. I called and they were out to the house same day, got it completely unclogged and were 100% professional. I highly recommend using them for any plumbing issues.
Vickey Khalifa
6 months ago
I am SO stoked! The technician (Anton) was fabulous, professional, knowledgeable, and had a great sense of humor. Please tell him NOT to get a hair piece of ANY kind. Women love bold men!
Shar Ebersole
4 years ago
Our Tech. Kesa was awesome! He did a great job and fast. Took time to explain things, we can't be any happier with the work he did! I would recommend him and your company to my people! Thank you so very much. 1000% satisfied 😉👍5 stars all the way.
Phyllis Schneider
a month ago
The service was prompt and Kesa Auputiw explained the possible option. He explained what had caused my problem. Thank you, Kesa.
Jaime Speelman
4 years ago
RR/Jack Hock did a great job helping us with an emergency flooding situation. Kesa, their representative, was honest, thorough and hard-working. The company as a whole, did the best they could to get the job done as quickly and efficiently as possible. I highly recommend this company
Brenda in scheduling was so helpful in getting Joseph and Jordan to our home quickly. They handled our immediate problem and took the time to diagnose and explain additional steps. Highly professional and great customer service. Thank you!
Betty Glidden
5 months ago
Really nice service guy and got the job done. I would have given 5 stars but there were some delays in getting my appointment in. No biggie and I would still recommend.
The agent was Very impressed, Professional and Friendly.
Ronald Airing
3 years ago
Wilson was the tech that came to fix my drain problem. He had a very good understanding of how to fix my problem. Plus he was very neat and friendly. He also checked under my house to make sure that all was OK and made some other recommendations. So I had very positive experience.
Tyson was so awesome. We weren't sure what was going on, so immediately he went right under house to find problem.He was prompt,so knowledgeable and thorough.I had one of their techs the day before and he said I'm not going under there. Just wanted to sell me a bunch of services not knowing for sure what the problem was.Tyson listened to my concerns and while under house, took photos of what was going on.As I wasn't as knowledgeable as he, I asked if I could call my dad. He encouraged it and asked if he'd like him to explain it to my dad❤️Tyson was the one who repiped our house years back.Recommend Tyson for any of their services.Thank you Tyson
Had a problem with draining in bathroom sinks. They are connected and the blockage is difficult to reach. 2 other companies had failed to fix the problem. But Kesa the plumber from Rescue Router came and fixed it perfectly. Efficient, friendly, knowledgeable, and fast. Very impressed. Will use them for all my future plumbing needs.
This was our first experience with this company. They arrived on time, assessed our issue and gave us a bid with full explanation of the process.We approved the bid and the crew that did the work was professional and kept us informed throughout the process.They installed a sewer pipe liner fully clearing our blockage. Not only peace of mind but a 10 year warranty. Great company and crew!
I contacted Rescue Rooter after I contacted the other place. Mr. Rooter never showed up, so Rescue Rooter came and saved the day. As a property manager, I depend on these places to come through. And they did, timely and affordable. Highly recommend them
michael castellano
3 weeks ago
Stephanie was great on the phone and Thomas did an amazing job snaking my basement bathroom sink! He was on time, quick and efficient. In and out in less than an hour! THANK YOU!!!!
Sunday toilet crisis! House full of folks visiting a family member in hospice. We did not have time for the one and only toilet to clog. I called, explained the situation, they said it'd be a few hours. Within 20 minutes I had a followup call. Another 30 minutes they called to let me know Matt was finishing up another call and would be there soon. Once he arrived, he explained the options and cost, we agreed and he went to work. He was in and out within 20 minutes! Outstanding experience. Thank you!
Discovered and repaired a broken, below-slab sewer line for us. Fantastic people to work with- hard-working, responsive, and helpful to describe and explain what was going on. Made what could have been a stressful situation a little easier, very appreciated.
Christopher Rhodes
4 years ago
I called several other places on a Saturday morning, Rescue Rooter / Jack Howk was the only one who could come the same day to replace my broken water heater. Chris was friendly, efficient, professional and made the whole thing as painless as possible. I'm very happy with the service and my new water heater. Thank you!
Clogged kitchen drain again. I have had two other plumbing companies out in three months. Graham was this first to offer to get a camera out to see what was going on. Tree roots causing the clog. They took care of it the next day. Amazing as nothing gets done quickly. I recommend!
Starship Orbiter
a year ago
Vanja arrived on time and extremely professional. He was able to fix the immediate problem and gave helpful suggestions how to prevent recurrence. Very satisfied with his excellent service!!
Matt Alexander
4 years ago
Plumber arrived on time, explained the problem, offered 2 solutions and completed all the work in a timely manner. He was very friendly and professional. Highly recommend these guys to anyone else stuck on a Sunday morning with a backed up sink.
Ward Schendel
2 years ago
There was a problem with a prior service call. Not only did the company own the problem, they also sent their lead technician to resolve it. He identified the issue and went above and beyond to resolve it to my satisfaction. I have Jack Howk Plumbing at the top of my contact list for my future plumbing and drain needs.
Shantae Johnson
a year ago
Anton and Kyle... where professional and friendly. They took time to make sure our situation was resolved and even cleaned before leaving. Very pleasant experience. Thank them from us.Arthur ShaversFeed'em Freedom Foundation
Casey Houlihan
2 months ago
Kesa did such a fantastic job with a really, really big project that needed a Lot of help. He truly went above and beyond to make sure we were satisfied with the work. Extremely professional, very fair rates, and truly top notch customer service.
Finally showed up 2 days late after ongoing excuses. Extremely expensive, and billing not based on the time worked. Asked the plumber if he turned the water back on before he left, and he said yes. Come to find out the next day we had very little hot water, and he didn't turn the hot water valve back on. Worst experience of any repair company.
Virginia Bailey
5 months ago
Steve and his Gabe showed up on time, very professional, very efficient. They even discovered, and fixed, a leak I didn't know about. The kitchen sink drains great and I will definitely remember them for the next time I have any Plumbing issues.
Signe Bergmark
a year ago
Kesa was sooooo amazing today and helped me find a solution I could afford. Wonderful warm energy, he worked so hard and I’m just thrilled. He did my family such an awesome service today, thank you so much kesa!!
Riversiderider
a year ago
Andrew Carpenter was the primary plumber on site. Andrew was professional and careful to explain to me each step in the process what he was doing and why. He found the source of the blockage and removed it. He and the secondary plumber on site Jason Vonada we’re personable, professional and thorough. I would recommend Rescue Rooter Jack Howk without reservation.
I'm very happy and impressed with Alejandro's workmanship and professionalism. He was upfront with everything and made sure I understood. Very patient and kind with my questions. I give him 5 stars and would recommend him and the company.
Thanks kathy
Angela Williams Rose
7 months ago
Beware~ The reviews are true. Had I read the reviews I would’ve never scheduled.I scheduled to have my sump pump serviced and was told by three different individuals that there was no service fee; free estimate and just pay for the work/equipment.On the first scheduled appointment, I was called two hours prior to the appointment saying they would have to rebook. On the second scheduled appointment I called 15 minutes before the four hour window was up and they said that they had to reschedule!!! I rearrange my entire schedule for them to come out .Four days later on the third scheduled visit I was told there was a $99 fee for them to come to my house when I was called to confirm my appointment. The scheduler I spoke to was very nice and she said she heard other complaints about customer service reps stating there was no service fee and free estimates. She stated free estimates don’t apply to a plumbing issue even though when I called it was to schedule service on my sump pump.??? I even talked to three people because I thought it was sketchy that I couldn’t really find a website that included an address and an Oregon CBI #, the confirmation email came from Washington with a Washington license number. When called to speak to different reps, I asked about the free estimate and it was confirmed every time for my sump pump that the estimate was free.Carl was the technician, he was very nice. He wanted to charge $885 flat fee just to take the sump pump apart and see if anything was wrong with it~ The fee did not include a new sump pump.I obviously said no, paid $99 and was able to watch YouTube videos to take the sump pump out and submerge in a bucket of water to determine my sump pump was not working and purchased one for about $250 at Home Depot.Call center reps were terrible, unprofessional and overbooked seeming to monopolize.The scheduler was very kind and the tech was nice.
1. Make sure you check the website for deals ($88 special) as you will get higher quotes for more extensive services once a tech arrives. I am assuming the techs are required to offer the higher cost services once at your residence.2. My tech Jordan C. was great! Professional, friendly, patient w/ my questions, and efficient!Also, Jordan was very nice and engaging w/ my young son who was very curious & asked a lot of questions!3. Jordan C. Did the job & had my shower draining in a very swift amount of tine! He was very solid!The only reason this is a 4 star and not a 5 star is the timeframe wasn’t met. It wasn’t terrible, I was quoted 12-4, but it was about 4:30p when the technician showed up. It would have been much more helpful to us if they could have arrived earlier in that time frame (12-2 for ex.). Again, not mad about this, I understand their busy workload.I would recommend this company & especially Jordan.
Steve came to our house today to do some work for us. He was very knowledgeable and fast when it came to completing our project. In addition, he was able to answer questions and provide potential solutions for other issues we suspect. What a great representative of your company! Would definitely do business here again.
Your technician was polite and explained everything thoroughly. I enjoyed talking with him and he did a very efficient job on my drain. I am very pleased!
He also crawled under the house to be sure his procedure didn't damage the pipes.
michelle whittaker
6 years ago
Highly recommended on next door app. I gave them a call earlier today. Was thrilled they work on sundays and do same day appointments. The service tech Kevin was nothing short of awesome. He was knowledgeable and very determined to get to the root of the problem. I found him pleasant, professional and honest. I will definitely be using this company for years to come.
Rick Lonborg
2 months ago
Kyle Caples was great! On time, professional and got things fixed quickly! I would highly recommend him for your plumbing needs! Thank you again for the great work!
Chris Grosse
8 months ago
Kesa arrived, was friendly, assessed the situation and gave options. He also advised on how to manage our issue going forward.
Steve Dion provided great and timely service!! He was friendly and polite and had our drain cleared in a matter of minutes. Based on Steve’s service Rescue Rooter will be our go to stop for drain clearing!
This company is great, got a same day appointment... Dave and John were super friendly and professional and told me exactly what the issues were and how they could fix it, and what to expect if we try to do it (unclog drain) on our own. Dave also gave his cell number to answer questions from my husband who wasn’t home. This is the second time I’ve used them
Pamela Churchill
11 months ago
I have a clogged kitchen sink drain which couldn't be fixed after finding out there is a rusted out iron pipe under the concrete floor. The plumber called in a coworker to do a camera review and they both explained all the issues and resolutions. They gave me a quote and were very understanding that I needed to get a couple more quotes. Very professional and easy going; no feeling of pressure. Careful to keep areas clean. And no charge since clearing the drain wasn't possible. This was a good experience and I would recommend them.
Strawberry Pickle
3 years ago
I was SO stressed about my grease kitchen clog, no amount of draino of plunging did a thing. I called on a weekend in a panic and they immediately came out! Totally professional and compassionate about my situation, they gave me a great deal and for less than $100 I had my issue fixed entirely! I’m so grateful! Thank you for everything!!
I used Angi's List to find someone who could clear my clogged shower drain today. I got a few names to try. Rescue Rooter contacted me before I even got a chance to call them or others on the list. I wanted a same day appointment and they scheduled it for me. At 5:45 PM I got a call from Rescue Rooter who said they wanted to reschedule for sometime tomorrow. I said no. I was then unable to find anyone else to do the job so late in the day. I feel like Rescue Rooter was dishonest with me. They got to me first, promised me something they couldn't deliver and backed out after it was too late to find someone else.
Alejandro showed up on time and gave good detail on how he was going fix our clogged drain. He was polite and professional. I will be using Rescue Rooter for all of our plumbing issues.
Abbigail Hepperle
6 months ago
Tyson did a fantastic job! He was able to explain everything to us in a way that we understood really well and fix all of our issues. He even cleaned up the flood in our basement that we didn’t expect him to clean. Super great and highly recommend. After calling around a bunch of plumbers, these guys were the easiest to get ahold of and so helpful!!
We are so happy with the service received. Matt Campbell was amazing, took the time to figure out a solution to our problem, and explained everything to us. He went above and beyond, and we are so grateful. Wonderful service, we will be recommending Rescue Rooter to anyone we know with plumbing problems.
Dominique Glover
2 years ago
Kesa came and was completely friendly and professional. He told me step by step what he was doing and the time it would take. He was amazing and patient being that I have toddlers. He was so amazing and did a job well done!
Peter Noordijk
10 months ago
Took 9 hours to arrive after I reached out. Cost $487 to unplug a shower drain. I’d have declined but it was too late to find another service. Even for a Sunday 485 is a lot of money for less than an hour’s work. Rescue rooter needs to give rates up front.
Jake Van Dyke
4 months ago
Quick assessment and I knew what the cost options were going to be for a minor and major repair right away. Shut off valve needed to be replaced which was extra but everything was completed in about an hour and twenty minutes. Nice professional service. Appreciate the kindness of the salesperson/technician more than anything.
Vanja and Bryan did a great job clearing out as much possible the tree root that had grown into my sewer pipe. I appreciate that they put a camera down the line and showed me exactly what the issue was. I had another plumber out but that company did not have the camera or other equipment to wirelessly locate the location of the issue as I will need to replace a section of the pipe in the near future. Thank you Vanja and Bryan for the professional and excellent customer service!
Kevin and Dave came out to my house. They were both friendly, professional, and cleaned up after themselves.Sunday morning my wife ran a load of laundry and we found the water was rising, not draining! Our main sewer line was completely blocked and water/sewage was backing up into the basement (I'm glad we have an unfinished basement!). We called Rescue Rooter around 10am Sunday morning and waited for four hours, but nobody became available during the scheduled time. Instead, we left the house and re-scheduled for later that night. We were annoyed about the wait, but Rescue Rooter called multiple times with updates.Kevin showed up around 6pm and quoted us $320 to cable the sewer line, and more to pressure wash. Looking at other reviews it sounds like the prices are steeper than other companies. After 2+ hours of hard work, the blockage did not budge. Dave showed up to run a camera and locate the blockage, which appeared to be in the city's line, not mine. Because the drain remained blocked, I was not charged for the 3+ hours of work.The next day I contacted the city of Portland who told me that I needed to have Dave run his camera again with city contractors present. Dave scheduled to meet with me on Tuesday in the afternoon. In the end, the blockage was on the city line and they are responsible for fixing the issue.Knowing what I know now, here is my takeaway:- If you are given a four hour window for when someone will arrive, assume they might not show up for 4 hours. If you need someone NOW, then keep calling around- Try to get an estimate over the phone and make sure the rate you are quoted is competitive- If I had known more about the process, I could have gotten the city to show up on that same Sunday night when we initially ran the camera. The city contractors work 24hrs. Either way, it was going to be a multi-day process.
Marilouise Salsiccia
a week ago
Great communication and looked at all aspects of plumbing at house. awesome workmanship.
Ryan was on time and very professional. He was helpful with staging procedures and options. He was helpful.
Denise Pillette
2 years ago
RescueRooter arrived in a timely manner. Kesa helpfully explained my options for unclogging my drain. He quickly went to work, maintained a clean work area and did a thorough job. I’m pleased with Kesa and the work he did.
Melissa Maas
4 months ago
Kesa unclogged our kitchen double sink/disposal. He was very helpful, explained options, advised based on his experience, was polite & kind. Cleaned up afterward. No regrets. Thanks Kesa.
Rescue Rooter Jack Howk is my first call for any plumbing needs. I used them the first time we needed help in our home we have been in since 2007. The service was prompt, professional and experience was amazing. Over the years, they have helped replace sinks, toilets, and even replaced the burst pipe. Couple of days back when I saw some slow moving water in our bathtubs, I called them. They gave an appointment the same day and showed up. They even told me that the Drano I used must have unclogged it (although they recommended not to use it), and that I may be good for some time without getting it cleaned. Since they were here, we decided to get it professionally cleaned. With the discounts they offer through coupons or for return customers, the prices were reasonable and we have happy free flowing drains. We are a happy customer.
Marilee Bell
2 months ago
He was able to install our new water heater on tve same day it went out. He was informative and very professional. And the hot water is back!! Thank you
Tyson showed up and very professionally and nicely gave us a number of alternative solutions.
Mardie Fulop
6 months ago
Vanja was great! Friendly and respectful of the safety protocols. He evaluated our situation, suggested a couple remedies to consider, gave us estimates for each of the remedies and performed the replacement and repairs in good time. He was so pleasant to work with. Thank you Vanja!
Kyle and Kyle came out and did an awesome job locating and identifying the issue, they were thorough and I will definitely be using them again.
Wilson was great. Very professional.
And pleasant. Will definitely recommend. Wilson and this company to friends, Co workers and family!!!!
Danielle Hanna
5 months ago
Jon was professional and made good and accurate assessments that proved to be the problem. Thank you!
Excellent service and responsive to our needs in a very timely manner
Graham Peterson came quickly and took his time to listen to all my concerns and information.He was very patient and informative.He addressed each of my concerns and would be willing to test things to help ease my concerns
Michelle C. Hymel
a year ago
The service was excellent! I called in for help and they were able to schedule a job right away. Technician came out was great and super helpful! We just moved to Portland and i know who to call if any future service is needed!
Suzi Blucher
2 months ago
Keza was so knowledgeable. Told me exactly what needed to be done and went ahead and took care of my problem. I would highly recommend him
Scott Nordlund
7 months ago
The crew was busy, so they missed the service window, but Wilson was very professional, friendly, and did a great job making short work of a stubborn clogged kitchen drain.
Marci DuChene
5 months ago
Carl was top notch. Very professional and took care of our problem in no time (mind you we spent hours trying to fix ourselves). He was fantastic to work with. (he absolutely went above and beyond to make sure we were satisfied) thank you!
Koosha Mirarabshahi
a year ago
Kesa came after hours because I desperately needed my plumbing fixed. He was professional and honest! He explained everything thoroughly! His service was much appreciated!
Nick is awsome and very informative. He did a great job and my basement sink drains perfect he also helped troubleshoot other issues with my tub installation I really appreciate his efforts
Lianne Morrison
4 weeks ago
So professional & awesome! Highly recommended for sure!
Michele Chambers
3 years ago
Jordan and Jason were absolutely wonderful. So very grateful for their kindness and professionalism. They cut us every break they could and we can't recommend them highly enough. Salem needs more people like Jordan and Jason 👏👏❤❤🙂🙂
If you have any plumbing problems CALL THESE GUYS!! You won't be sorry:)
Dylan VanDetta
4 years ago
Great experience! The company called to let us know the tech was coming and to confirm the appt. Tech arrived on time. Wilson was extremely personable and knowledgeable. He got us a good price and performed the work quickly and competently. We highly recommend these folks!
The Technician (Matt) who showed up was a really nice young man and did his job well. Dispatch communication was very good as well. Still dealing with sticker shock on the cost of clearing a drain at nearly $700. Wanting the plumbing fixed and needing to move on I made the decision to pay and proceed but it feels excessive for the process and time involved. Approximately $250. An hour that included drive time.
Shirley Jorden
5 years ago
I have done business with this company for almost 18 years now and have never had a bad experience with them. Today Chris D was just awesome. Chris has made plumbing repairs for me before and remains an awesome and honest worker. Thank you Chris and a very Merry Christmas to you and yours.
After a long, busy (very wet, for him) day Kesa, our service provider, arrived at our house for what I hope was his last stop of the day. He was friendly and professional. He got right to work and completed the job (in the dark) in good time. I would definately recommend.him and Rescue Rooter to all my friends.
Atkinson was a real pleasure to have in our home for this repair. 10/10 customer service!
The best part of my experience was that they got here early. When companies tell me they can be here between 1 and 4 I know they really mean 4:30. I was tickled when they called and said they could be here early. The tech did a great job, got me fixed up, and was a great guy. I would highly recommend this business.
Kyle Schneider was able to come out and meet me after hours to help with our home drain issues. Was able to come up with multiple options for repairs and helped save our home. Would give 10 stars if I could.
Sharon Blackburn
8 years ago
Anton did an outstanding professional job for my mother. It took some time, however he ensured that the problem of the back up was taken care of. He couldn't get it to flush out underneath the sink so he went underneath the house to see how the pipes were laid out, then even had to go on top of the roof to go through the dryer vent. He was very determined to get it cleared and didn't stop no matter what he had to do to get the lines cleaned out. Very impressive. He even put everything back and cleaned up. I would recommend him every time.
I had a leak on my side of the water meter that required the valve and pipe to be replaced. RR took 3 days to get someone out, despite the 24/7 claim. The price was high, but having been without water for 3 days, I needed it done. Ultimately, Im satisfied with the work and would use them again in the future because Jason and Chris seem like good guys.
When calling to schedule an appointment for a plumbing problem, the rep is always sympathetic and professional getting a repair tech scheduled as quickly as possible.The main office keeps the customer updated as to time of arrival and the repair tech calls when he is on his way.Brandon, the tech who was here this time, was knowledgeable and professional as well explaining exactly what the problem was and the different options to repair it.The work he did was effective, and he explained what he was doing. He was very patient with our questions. His work area was kept clean so when he was finished, there was no mess left.I highly recommend this company.
Tyson and Brandon where awesome. They provided excellent customer services. We’re very clear with what needed to be done and they cost. Provided same day services that were not included in the original scope of the job. I now have peace of mind about my plumbing, which I have been worried about for years. Brandon made recommendation for future safety measures to protect my plumbing. I plan on acting on those recommendations in the near future. I give the a 5 star rating
Wilson was great to work with and transparent about his work. He gave accurate descriptions of the issue and his recommendations made a lot of sense and did not feel like he was just out there to sell more services.
Wilson was great. While they did come a bit later than the expected time window, they always kept me aware of any delays well ahead of time. The guys were great and very professional. Job was done for a reasonable price. Highly recommended.
My technician Wilson Enlet did a great job! Give that man a raise! He was respectful, did the work in a quick manner of time, and was a nice overall experience.
Aaron has been amazing! He has been so helpful. He has given us his honest opinions of our situation. We have an HOA... It felt like he made extra time so we were comfortable with our long term options down the road. He follows up which isnt normal and was great with our cats too!😸
Kevin Leasure
3 years ago
I called on Saturday Labor Day weekend and within three hours they had a plumber to my house. The pricing and options were a bit confusing the way he presented them to us to clear our drains so after he finished we were a bit taken back by the price. I think it could have been much more straight forward. So the drain needed to be scoped because he found some tree roots with his drain snake but he didn’t have the camera with him. He sent Jason out on Tuesday to check with the camera so we were able to diagnose the problem. He also was very receptive to my feedback on the first service so they included the camera service and refunded about 20%. I now feel we got treated fairly and was well worth their service. Everyone was very professional and polite. I would use their service again and may have them do some further work on my main line depending on the root problem.
Our sewer lines were clogged during business hours. Rescue rooter was able to send out Carl right away to fix our problem. He arrived quickly and resolved everything in about an hour!
Jared was really professional and helped us fix our problem temporary so we were available to use hot water until they had time on their schedule to fix the problem since it was going to be a bigger job.
My Television
9 months ago
Everything was as expected he did the job assessed what was needed .... in and out. Made sure and hilighted 90 day guaranteed. Very nice and professional..Referred him to my mother's for a job
We had a leak in our main service line from the street to the house. Jack Howk Plumbing sent out their representative, Jason to give us an estimate. Jason was very helpful and informative. Gave us the estimate and promised there would be no surprise added fees. After agreeing on the contract, he gave us his cell phone number to call if we had any questions or problems through the repair process. We called a couple of times with questions and he always returned our calls promptly. The plumber who came out, Chris deLongchamps, was very friendly and helpful. His work was excellent and he also gave us his number to call if we have any questions or problems in the future. They completed the repair for the price quoted. No surprises. We have been very happy with the service provided by the Jack Howk team and would definitely recommend them.
Rescue Rooter does awesome work. When every toilet in our house backed up, they were there quickly and assessed and fixed the problem within an hour. Levi was friendly and efficient and did a great job of explaining what was going on and why. We have used Rescue Rooter before and would do so again.
Had a block in my main and was expecting on a Sunday and needing service that day, I would be expecting a hefty bill. It was expensive but considering they responded within 3 hours of call and it was a Sunday it was more than reasonable. Very professional explained everything and were very clean and didnt leave a mess. Very happy!
Norbert Biehl
4 months ago
Wilson did an excellent job resolving our plumbing issues. Happy with the results.
Kesa was amazing! Thorough, fast, kind and professional!! He fixed my clog and saved the day!!! Highly recommended!!!
they are always reliable and reliably friendly, professional, efficient, and claen.
I was not going to comment but you were persistent. We had already ran a 50' snake down the drain. So they came in with a 100 ' and ran almost the whole thing out and were not hitting anything . Went outside and discovered it was coming out the vent appx 50 ' down the roof and back yard. So we had to go up on the roof and guide the snake down the vent. They tried again and the same thing happened. So they ran the camera down and found the blockage by using something showed the camera stopped. Came with price 6 times the original quote which entailed digging up the front yard access the pipe. It would been a lot more cost effective to access the pipe under the house. So after six hour I had to go home I asked the guy digging the hole to call me when found the problem. He did not call they were secretive about the problem.i asked for copies of the pictures they took on tuesday and I never got any pictures. I feel they total advantage of me and my 91 year old mom basically held us hostage. 0 stars
Joanne Warden
6 months ago
He was here on time and had my drain cleared and was finished and gone under half an hour. Drain works great.
Highly Recommend!! Two of my toilets clogged and neither Draino or a snake fixed it. I called RR's 24hr service line that night and I got an appointment the next morning. My serviceman Carl was so incredibly helpful (shared advice), professional and personable - and funny. He made me feel very comfortable and gave me a full rundown of my issue before I comitted to any repairs.
Jason boobee
6 months ago
Very high Quality!! Jonathan M. Did a Very Good Job!!! If U have a problem they get to U Fast, on time,, Quality Service!!!
Royal Wahner
8 months ago
Steve and Kyle did a fantastic job. It was Steve's persistence that got the line cleared. Kyle was great at diagnosis, clarification and explanation.
Princess Lily Stockwell (TsukiakariUsagi)
2 years ago
John was professional and friendly, not to mention a hard worker with obviously good ethics. The drain that was clogged showed up after the purchase of the home, and as such, the state of the plumbing was unknown. Though it was a problematic drain, he continued until the job was complete. 10/10, would use again.
Stephen Cowan
2 months ago
Graham was thorough and efficient and extremely courteous.
Had a tub that wasn't draining, at all. 1 call and they were there within 2 hours, fixed the clog and went on their way. They were professional in the way that handled business, took care to not damage anything, cleaned up after they were done. Will use them again.
kleber macias
2 months ago
We had a water heater emergency, in which a technician show up on time but without touching the water heater his immediate diagnosis was for me to buy a new water heater. After spending 5min doing the same troubleshooting (lighting the pilot) that I did previously , his recommendations was buy a new one. In my opinion the 5min spend testing the unit is not worth the $100 feed
Kesa was very professional, polite, efficient and upfront about the cost. Highly recommend his services!
The technician, Graham, was very respective, explained everything. He was calm, courteous and communicated very well. The problem was fixed quickly and efficiently. Great company, would call again.
Daniel Forster
5 months ago
We got same day service from Matt who was very helpful. He cleared our main sewer line and investigated a tub that was slow to drain. Will definitely call again if needed.
Tammy Renee Arp
3 years ago
Kesa was excellent in both service and repair of sadly clogged kitchen drain. Bumped repair 1 star as I had to take a second day off work when Jack Howk plumbing could not send a plumber out as promised on Wednesday. I had called Tuesday morning, promised Wednesday, but didn't get repair until Thursday. But final result was excellent.
I had a burst toilet pipe, and was scheduled for an 8am to noon appointment the next day. At 10:35am, they called to inform me that they had to cancel, because we just don't have the plumbers...I guess my home job was too small to be bothered with. As my home was without toilet service, they should have at LEAST called at 8am instead of waiting until later, so I could have called another Plumber much earlier. Thanks for nothing, Rescue Rooter!
Ezekiel Adams
3 months ago
Gabe did an amazing job and was very professional!
Dawn Jellesed
2 years ago
Responded quickly to a drain clog, and found major issues with the rest of the plumbing that could have been a disaster, Tyson gave estimates, and returned with Matthew to start the job of replumbing the whole house! Matthew worked diligently on the project, often in tight, and dirty spaces, and we appreciated his cheerful attitude! He always communicated with us what he was doing, and went above and beyond to do a little extra, and made sure we were comfortable with all that was going on. Also, very good about cleaning up the areas he worked in after a days work. One of the days, (5 total) Tyson returned with Matthew to finish up the job, and both worked very hard to get it finished. Would totally recommend them! Thank you.
Cathy Rasmussen
7 months ago
Technician very interested in knowing what happened before when last technician was here 10/16/22. He went forward with previous info and fixed problem. I'm very happy.
Dennis Thayer
11 months ago
Tyson installed a new water heater. Very professional man and did a professional job.
I would highly recommend him and this company!
Michelle Whalen
a month ago
Wilson was the most thoughtful, meticulous plumber and walked me through everything and is just a really nice person too! I really appreciate the quick response during our plumbing situation. Excellent customer service!
darin arigoni
4 years ago
Though they completed the work in the scope, I would NOT recommend. 1) I felt rushed and pressured to pay before the work was completed. 2) Was promised someone was coming to complete finishing touches. It hasn't happened and at this point I don't expect they will. 3) Had no regard for my lawn or irrigation system during sewer line replacement. I expected somewhat of a mess, but they didnt put any plywood down and were laughing as they destroyed my new lawn. When I asked if they were going to fix the pipe they dug up and broke, I was told we don't deal with irrigation. Byron was great though.
Sandra Roberts
6 months ago
Thomas did an excellent job, highly recommend him-very professional..
KRISTAL JOLLY
2 years ago
We called last night because our bathrooms and kitchen stopped flushing/draining. Today Kyle and Dave came and worked for 4 hours getting us a temporary fix until we can get the old sewer pipe replaced. They were very professional, COVID prepared and just all around great to have in my house.
Matthew Stovall
6 months ago
Quick, professional and friendly
Hope I don't need to call them again but I will if I have to 😁
Randy Poppen
9 months ago
Rapid response. Excellent communication. No upselling. Respectful workers. Took care of our plumbing needs at the price quoted. We will us again.
Cheryl Aikins
4 years ago
Great service! And Chris is a really nice guy. Got a not so easy job done with a great attitude. Would definitely recommend him to anyone with plumbing issues through your company!!
Stellar service, excellent price! I used the drain clearing special, and what two others failed to accomplish, Rescue Rooter/Jack Howk Plumbing got done with no problems. Justin was professional, efficient and courteous. All prices for services were quoted up front, and the work was seamless and quick. I highly recommended Rescue Rooter/Jack Howk Plumbing!
Kesa came out, was prompt, courteous and very helpful. He was friendly and made me feel at ease right from the start. He did not waste time but fixed the issue fast and made sure to let me know his company backed his work up with a warranty. I appreciated his honestly and his attitude. I would highly recommend this company and Kesa in particular.
Cristina Pitarresi
9 months ago
Anton did a great job checking and clearing the pipe from the house to the street. He took the time to locate everything and do the job right. I would call this business again as needed and I would be very happy to have Anton be the tech.
Wallace Brown
9 months ago
We had a toilet completely clog late on a weekend. We called and had someone at our house within a couple of hours. They were able to resolve the issue quickly. They were very courteous and respectful.
Jeanne Vollins
a year ago
Our toilets appeared to be clogged. It turned out the septic tank was completely full. They had it pumped, cleaned and covered up again within a few hours. They were very respectful of our property, and cleaned up after themselves. It was very stressful to have the problem, but they stepped in and fixed it so quickly that there was no property damage, and no added personal stress. We highly recommend Rescue Rooster as your go to company for anything plumbing! Thank you guys for another job done perfectly! 👍👍👍
They were professional and friendly. Two really nice guys.
Catherine Caruso
9 months ago
I reached out via the website in the evening, and got a call the next morning to schedule an appointment window for the following day. I got a call 30 minutes before the technician arrived, and he was fantastic - very professional, very quick to diagnose the problem with my garbage disposal, and provided some additional recommendations (with estimates). I don't plan to replace the disposal right away - but when I am ready to do so, I will definitely be using this company again.
Cindy Conway
3 months ago
Graham did a good job finding the leak, doing the repair, and cleaning up the area. Not sure why replacing the damp insulation and repairing the wall was not included in the service.
Elaine Brockman
3 months ago
Thomas and Chuck did a great job! Prompt, professional, efficient, and effective.
Both technicians arrived on time. They took proper covid precautions which I very much appreciated,. They even sanitized their work area when they were done. Both young men were courteous and friendly. They explained all diagnostics and procedures and even made future recommendations to keep our home running smoothly in the future. Would definitely recommend working with this company!
I had a backup to my kitchen sink, so Wilson was sent out to fix it. Wilson was prompt and efficient. He took the time to explain the process, offer all options and allowed us to make the decision that worked best for us. I appreciate Wilson’s genuine level of caring that he showed through his work and communication. I would wholeheartedly recommend Jack Howk Plumbing and Drain, although I hope we don’t need to see Wilson again for a while. haha
Heather Johnson
4 years ago
Oh the joys of clogging the one and only toilet in the house.Thank you thank you Steve at Rescue Rooter. He was prompt, immediately understood problem, gave me a nice detailed cost break down and several options I could choose to fix my problem. Then quickly resolved my issue. Steve was very polite and quick to solve my issue.A very good experience, from calling in to schedule a repair, I received a phone call back with time and estimate of when Steve would be here. Great communication all around.
Nora Arkonovich
8 months ago
I got same day service at a reasonable price based on a special offer I received by email. The service was great and they were extremely professional and pleasant to deal with.
Patricia Nguyen
6 months ago
Highly recommend Thomas Do for services. He was very professional and got the job done in a timely manner.
I called Rescue Rooter on a Saturday due to a water leakage problem. Within two hours a plumber (Tyson) showed up at my door. He quickly diagnosed the problem and thoroughly explained the repair work that would be needed to fix the problem. Before calling RR, I had already contacted several other plumbers and in every case the response was, 5-7 days before we can send someone out. Unacceptable when you have a significant water leakage problem. I was thankful that RR provided me same day service. As it turned out, the main water line to my house was leaking and had to be replaced. Tyson, the plumber, was a pleasure to work with. He was exceedingly pleasant and professional and above all highly skilled as a plumber. Any home owner who has had to replace a broken main knows it's a costly job. It can also be very messy. In my case the procedure used was trenchless water main replacement. No digging, no mess. I was pleased with the outcome and satisfied with the quality and reasonable cost of the finished project. Kudos to Tyson and to Rescue Rooter.
Kesa arrived when promised, assessed the situation, clearly laid out the possible steps to correct it, and had us back to business as usual in a remarkably short time. I highly recommend him for any urgent plumbing needs you may have!
Chenaya Strutton
4 years ago
We had a bad emergency - the supply line from the street ruptured due to very old pipes and we had to scramble to keep the basement from being flooded! Of course it was on a Sunday night! After the Water Bureau came and turned off our water, we were faced with the prospect of 3 adults in a house with no water (toilets. showers etc). When Howk couldn't fix it all in one day, they rigged up some garden hoses so we could have water again until it was fixed. Hallelujah!! They were so nice, did a great job, and their plumber Peter was so kind and did a caring, exemplary job for us. (Senior discount, too!) I would recommend them completely and hire them again in a heartbeat! (Technician Jason was also extremely professional as well as kind and caring) Thank you Jack Howk Plumbing! Five stars from us!
Was helped by Thomas for an installation, and he was great! Everything went very smoothly, his communication was excellent as he was able to answer everything I was curious about. I will definitely be working with Rescue Rooter again for future repairs!!
When I called the company, the said the $88 drain cleaning will apply as long as it is less than 75’. When they came. It is only 10’ but they quoted me over $500. I told them it is too expensive. They said the $88 special is for soft and small drain clean out. But I really need to get it done otherwise toilet will be unusable. After hard negotiation, they dropped down to $300. In 15mins, they unclogged it and said it is a soft clog. This company seems charging unreasonable and take advantage of the situation to charge me. Very dishonest!!!
Alexander Warnock
a year ago
Kesa assisted with finding roots in our main sewer line. He was consistent, very professional, hard working, and patient. He showed me where the problem was, the probable cause and possible solutions. He did not push any products on me. Just responded to our emergency, solved the problem, & gave options to prevent further issues in the future. I would highly recommend him.
Stephanie Krager
a month ago
Very helpful listened to what was already done. Very kind and efficient.
The three different ladies on the phone were friendly (setting up the appointment, reminder of appointment and the one informing me of the ETA). Aaron & Jason helped clear the drain quickly and efficiently, as well as friendly and conversational. The whole process from them pulling up to the time they drove off was under an hour. I would recommend them. Thank you!
Thomas was very courteous and helpful. The glog under the kitchen sink cleared on its own about 30 mins before he arrived. I attempted to cancel the appointment but Thomas offered to inspect my plumbing anyway. He provided some tips and recommendations on preventing further plumbing issues. Glad we have a Rescue Rooter close by so we can call them in the future. Thanks Thomas.
I was very pleased with the work done by an employee named Wilson. He was extremely professional, polite, and great at his job. He did wonderful at answering all my questions, and being very respectful to my home. I appreciated him being on time, and receiving a call when he was on his way.
Margarita Fortner
2 years ago
Woke up to a shower that did not drain at all. Not fun. Called these guys because of the internet deal and was able to make a same-day appointment. Steve was our tech. He was friendly and knowledgeable. He whipped up an estimate and then got right to work. Less than an hour later he had fished out a truly disgusting clump of hair which I promise also belonged to the previous owners because I don’t shed THAT much and we have a thingy that catches hair before it goes down the drain. He was also kind enough to clear a sink drain that would have taken me a long time to do but he did in a matter of minutes. The price was right, Steve was great, and we are happy homeowners with clear bathroom drains.
Heather Thompson
a year ago
Steve wentabove and beyond his duties as a repairman he helped be clogged and unclog our plumbing and made it official for a bus business to be able to run at maximum. In the future if we have problems with her Plumbing we will again call upon Steve and his Corporation to come and fix our Plumbing
Amazing service! Came out on a Sunday from Portland to Salem in under three hours. The gentleman who came out was very helpful, courteous, and professional and did a very thorough job. I'd recommend them to anyone!!
Maryann DeLance
2 years ago
I called Rescue Rooter to fix a plugged drain in the tub. The service was excellent. ---they were here in 45 minutes, the problem was quickly assessed & fixed ---I was so pleased with the service & the service man was very knowledgeable ; the price was reasonable & I will call Rescue Rooter again if I need a plumber; good experience----MD in Oregon City
Kesa came out and was very polite and professional. He discussed my options for clearing a blocked pipe and worked with me to make sure I understood every step of the process and what the warranty covered. My kitchen sink is back in commission again, the work was much appreciated.
Ashley Campbell
2 years ago
We had a wonderful experience. Our technician (Shay) was incredibly friendly and informative. They communicated when they were going to arrive and did a great job.
Catherine Clark
a year ago
Technician Nick was professional, efficient and informative. Based on my experience, I would definitely utilize Rescue Rooter and refer their business going forward.
The company is very professional, reliable, and the work product is exceptional. I would truly recommend them and use them in the future if need be.
Nicole Baker Garcia
a year ago
My hot water tank broke and water went everywhere in my garage on Christmas Eve. It was at 12p so I didn’t think it would be fixed in time. Thought I’d have to wait but thankfully a service tech showed up in under an hour and we had hot water that night!! Can’t say enough about how professional and quick he worked. Highly recommend.
I was very sad/frustrated with my experience. The technician didn't want to listen/hear that I only need my tub unplugged. He arrived with a preconceived notion my problem was with my main drain. He did a lot of unnecessary work and charged for it. I paid almost $500 to get my tub unclogged. I've called the Corporate Customer Care Relations 4 times and have been told every time I would hear from someone within 24hrs with a decision/resolution. No return call as of yet.. going on 2wks now. The technician pressured my daughter into giving him a 5 star rating (I wasn't present) so that he could receive a bonus which would all go to his children. Very, very bad experience.
Charles did an excellent job installing new storm drains. He had to cut and remove concrete and bricks. Charles knows exactly how to tackle the problem, works fast, has a GREAT attitude, seems to really enjoy his work, answered all our questions, and left our home neat. He pays a lot of attention to details and did a wonderful job. We appreciate him and Rescue Rooter for sending him to our home. Thank you!!!!!
James Haberski
11 months ago
Steve did a fantastic job the best plumber I've ever had work on my home 10 out of 10 stars you can't do better hire Jack Howk's Rescue rooter ask for Steve do you won't regret it 10 out of 10 stars good job my friend
Had our kitchen drain clogged today and Kesa came out and did a fabulous job helping us understand not only what happened but also how to prevent it. He was professional and followed all Covid 19 precautions which we all appreciated. Definitely would use him again!
Sarah Shoemaker
a month ago
We especially appreciated the fact that Vanya and Josh came the same day we called. Also they were very responsive when we asked questions and they were very informative. Thank you very much. We are very likely to call you back, if you can send Vanya and Josh! They left the job site clean and dry, too.
I called Rescue Rooter on a Sunday afternoon and my water heater and drain were repaired less than 24 hours later. Speedy, communicative and very professional. I highly recommend them.
GREG ROBINSON
2 years ago
The guys they sent me were prompt and courteous. They involved both my wife and I in the process of confirming what the problem was and how they would fix it. Very impressed with their work and would use them in the future
GREG ROBINSON
Our main line was clogged...on New Years Eve.. Kesa was awesome. He showed up on time and was a pro from start to finish. He explained what was going on, clearly explained the cost, and got the job done fast. He was kind and professional. I highly recommend these folks. Top-notch service.
william drezen
8 months ago
Service technician Wilson was very professional and advised me of all possibilities to correct my problem. He was very polite and careful with keeping everything orderly and clean. Great experience.
Jenny MacKaben
10 months ago
All around great service. Scheduling was a breeze, we were notified before the technician arrived and Steve was a pleasure to work with. He fixed our issue quickly and gave us some maintenance tips. If we ever have any other plumbing needs, we’ll definitely be back!
coffee drinker
3 months ago
I needed someone to come out ASAP because our main wax clogged and sewage was coming up into our showers. They came to the house quickly, diagnosed the issue, quoted, and fixed it in about an hour.
Nicole Albert
2 years ago
Kesa was wonderful! He fixed our bathtub quickly and gave tips for further issues. Very friendly and professional.
Brandon was AWESOME!!! He came in worked on my pipes and got my sink and dishwasher going! Customer service was also great! Brandon had the knowledge to advise us on what we can do to benefit not only our pipe situation but to secure the safety of our home from any leaks or things that can affect the foundation of our house.He also offered other services and equipment that will help with future projects as me an my husband work on remodeling our home! We appreciate your company and your employers for taking the time to come out and solve all our plumbing issues. We are very lucky to have met Brandon and are satisfied with the work he did for our home! Thanks again Brandon!!! Have a great day!
Quick to respond. He was very knowledgeable and very kind! He was here for almost 2 hours which makes me feel like he did a thorough job!
Used high pressure water to clean outside drain. Anton did wonderful at explaining and showing me the issue and where the water was draining too. Anton was professional and I am happy he helped!
My kitchen sink was completely clogged and they came out the same day and fixed it for $80! They had to run the snake down my lines and removed some blockage. Charles S. was very informative and helpful, he really listened to what I had to say. I would recommend Rescue Rooter Portland!
Andrew was very friendly and professional. He explained my options clearly and he got my sink draining! It took a little work, he got it done and made sure it was draining.
Virginia Scanlon
6 months ago
Kesa was great did a good job cleaned up everything really well was polite we would use him anytime!
Joyce McShane
3 years ago
Kesa was one of the kindest and most respectful workers I have ever had in my home. My job turned out to be a lot more difficult than either of us anticipated, and he persevered to ensure that it was done well. He was professional, and I would highly recommend him. I would not hesitate to call and ask for him if I require future service.
The crew was kind and professional! They responded quickly to a messy situation! I appreciate the help, assistance and efficiency!
Aaron was prompt, friendly, and knowledgeable. He went above and beyond to make sure everything was working correctly before leaving. Pricing was reasonable and they were understanding of my situation and didn't pressure me into any type of upsale. Highly recommended and I will be using them again in the future.
I had a water line burst And called this company for service. I was told I would have a plumber at my house between 10 and 4 the next day. I waited and waited and I finally called them to find out where the plumber was. I was told that somebody would call me back. When the person call me back he informed me they did not have a plumber to send out at all ever and he was really sorry but that's just the way that it was. Very unprofessional. Didn't care at all that he left me totally in the lurch and that I had to start over trying to find somebody to fix my problem. I wouldn't use this company if they were the last plumber on Earth.
Brendan McNassar
a year ago
Antone and Kyle were great. The customer service, competence and character were all there. Thanks for performing a great service when we needed it most.
Nanette Stierle
6 months ago
Great value!!! Work was on time, professional, clean (on arrival in booties and masks to cleaned up) and personable. JOB WELL DONE!!!
Betty Doran
11 months ago
Rescue Rooter really did come to my rescue! I had been calling all over town to get desperately needed, same day repair on my toilet. Most places were backed up (no pun intended!). Came across their ad in the afternoon. From the people on the phone, to their very kind tech Carl, they were professional, caring, and thorough at every turn. Would use them again in a heartbeat! Thankyou so much!!!
Mairéad Quinlan
9 months ago
They had same day service available and Atkinson was very efficient, professional, and kind. Got the job done in no time, I will definitely use them again!
sMheo2438 Kipley
4 years ago
I needed my clogged kitchen drain cleared. Tried it myself with no luck. Contacted Rescue Rooter who offered an $88 service call to open a clogged drain. They promised a four hour window for the next day.Charles arrived a little more than half way through the promised time. He listened to my explanation of the problem and its' genesis, stated that the $88 dollar service call would fix the problem. It took him 15 minutes to clear the blockage. He replaced a broken plastic fitting, gave me advice on how not to see him again anytime soon and took my Visa for payment. Not even a hint of upsell.I could not be happier. OK, maybe if he attacked the accumulated dishes on the counter.Charles came when promised, did what I needed for the price advertised and was totally pleasant. What more do you want?
This was an emergency repair for a clogged drain in my rental house that only had 1 bathroom. After the initial phone call I got a call back 30 min later saying the technician would be there within 45 mi, which they did. Kesa was very friendly and offered 2 solutions with different price points. He acknowledged the online discount and proceeded right away. He had the drain cleared in 30 min much to the delight of my renter and her elderly mother. I highly recommend Kesa and Rescue Rooter.
Vanja arrived on time, he is a courteous and thoughtful technician. Well informed, experienced with the kind of conditions our home presented and was able to make a number of suggestions for our consideration. He quickly solved our trouble and recommended additional services for the future. We will be calling again when the need arises.
Synia Bieghler
8 months ago
Great service! Gave me a fair bid and completed the work as promised. Cleaned up after they were through. Very kind
Lee Ann McNerney
2 weeks ago
Wilson is very informative and an excellent plumber. I highly recommend him!
Robin de Vries
4 months ago
On time, quick and professional. Explained things well and friendly!
Robert Devore
2 months ago
It was perfect,communicated every step
and made sure I understood.
Cullen McCroskey
6 months ago
Very friendly and professional. Worked hard and was able to deliver successful results.
Sherrie Vaughn
a month ago
Walter Finley was awesome & he was so positive & uplifting when I needed an angel. He explained every step as he went through the process & was very patient with me & my questions.
Goatt lz Goat lz
3 months ago
Gabe did a very good job on my clogged sink
walter bailey
2 years ago
Wilson did a PHENOMENAL job! He completed everything by himself! He's my hero! I would definitely reccomend him for anyone looking for quality plumbing service provided by ARS!Walter Bailey
London Foster-Day
3 years ago
Kesa came to help us out today and was a really great experience. He made sure we were aware of what he was doing and made sure we were happy with his work before leaving. Great experience!
Bacarraness 11
3 years ago
We are MORE than satisfied with our service. Kesa fixed our clogged kitchen sink in minimal time and was extremely nice and professional. He explained what needed to be done in a way that I could actually understand. He also gave me some good tips on maintenance for my sink. I so much appreciate his service and knowledge and highly recommend to everyone! Thank you!
Stephanie Schuler
6 months ago
Anton is the best! Would 100% recommend and use them again!
Laurie Payton
5 months ago
Good service. Very polite & knowledgeable. Took care of the problem quickly.
Molly Voorhees
4 years ago
Such a great customer service experience! My mom advised me to call rescue rooter when my drain backed up onto my garage floor! Brandon came out and fixed it within the half hour! I could not be more thankful! Thanks so much Brandon! 5 and a half stars if I could give them!
Kesa & Austin were so helpful, thorough, & professional. They asked appropriate questions, heard our frustrations, & made decisions with our input. Thank you for such great service!!
Steven Dion was great,on time, and very knowledgeable. He made our week with his great customer service and efficiency. Thank you Steven.
Melissa Johns
5 years ago
I had a terrible problem, the main water line into my home broke, 24 hours later, I had a new water line, and while all plumbing problems can be expensive, he, and they did an excellent job for a reasonable price. It could have been crushing, but it wasn't. I'm just so thankful, I could dance. Two thumbs way up. And Chris was a genuinely kind, nice man. Greatest service ever!!!!! Thank you so much.
Carl did a superb job! He was quick, efficient, thorough, neat, and clean. Best of all, he fixed our problem drain better than ever.
Bailey Quillin
6 months ago
They were very responsive and communicative. The plumber they sent out, Tom, was able to fix the issue while keeping me in the loop with what was going on and going over my service options. Much appreciated!
Paul Mazzucca
2 months ago
Wilson was very professional and hard working. Very thorough.
Absolutely fabulous, Ben was to my house within 2 hours of my call. Very professional, assessment done we discussed options. He proceeded and repaired problem. Extremely efficient, friendly, clean, in this day and age he exceeded my expectations.
Aaron and Kesa were awesome. Both very outgoing, responsive and nice. We appreciated their work. Their customer service was great. Please tell them thank you from our family.
I had a 12:00-4:00 window. The technician finally arrived around 6:00. He showed me the cost on a tablet before ever stepping in the building. $487 seemed a big high, particularly when he didn't even come in the building. The price was the price but I'm sure there was the potential for it to be even more.
Christa Rudine
a year ago
I had a clogged floor drain that was flooding my basement. They were able to come out same day, and fix the problem! They also gave me management special of $100 off! Thank you so much!
He was unbelievably through in his work and explaining the situation to me. Great personality
matthew degroot
a year ago
I had a wonderful experience with Rescue Rooter today. I called them because the last time they helped me in 2019, they unclogged a drain that had been attempted by three other plumbers. I knew they could be trusted to do a great job. That's what happened.I had prompt service, great communication and my drain was cleared quickly. My technician, Mitchell, was courteous and personable and we enjoyed good conversation about fishing. The price was very affordable. I would highly recommend this company to anyone and I will definitely use them again in the future. Thanks again Rescue Rooter!Larisa Benner
Wonderful job! In and out quickly, very professional!
jonathan hill
2 months ago
Walter was so great! Professional and personable and did a wonderful job and was very considerate towards the house while he was working. You obviously don't want to have any plumbing issues, but if we have any in the future we know who we will be calling.
All the staff were very professional & explained what needed to be done when I asked questions.
Tyson was beyond excellent helping me determine what would be best for my needs. He worked hard to remove the tank that had cracked and installed a new tankless system. I am so happy with this new system. I will keep ahold of his contact information and tell all of my customers about the tremendous service, professionalism and great value as well as the immediate availability for service that I received. Thank you so much for helping me through my little disaster!!
Brendan Keeler
7 months ago
We had a clogged shower and couldn't resolve it. Kesa was on time and super nice (took the time to explain everything to me). I'd hire him again in a heartbeat.Only complaint is that the advertisement online said a much lower price (but then had a bunch of fine print that made it not applicable). Somewhat deceptive practices by the company given it was 4x more than advertised.
Great service from Wilson. He quickly diagnosed the problem and fixed it. Professional and polite, I would gladly choose him again.
Ismael Ibrahim
a month ago
Wilson Enlet professional worker in good company and thank you.
Teresa Chenney
7 months ago
Kitchen sink was completely clogged.
The service person, Kesa, was very thorough and informed me of the options and pricing before doing any work. He was efficient, did a compete job and cleaned up well.
Charles Gould
11 months ago
I have been dealing with plumbing issues for 30 years. I can honestly say that Wilson was one of the most professional workers I’ve ever had the pleasure to meet. He was kind, thoughtful and professional. Thank goodness I called the right people this time!!Thank you Rescue Rooter/Jack Howk!
Morgan Montgomery
8 months ago
Jess was wonderful! Professional, efficient and such a nice guy. Would ask for him for any future business/services.
Rescue Rooter / Jack Howk plumbing were professional, kind, and took their time to explain their procedure. The follow-up with the video was especially helpful to see what we needed to follow-up on in the future. We appreciated how the professionals were careful with their equipment in our home, working around our environment. They were knowledgeable about maintaining the all important plumbing systems that we depend upon each and every day. Excellent choice!
Keri Duhrkoop
4 years ago
We had a plumbing problem that was quickly and very professionally remedied by a technician named Aaron . Rescue Rooter has a great asset in this delightful employee . I would HIGHLY recommend R&R service to others based on Aaron performance . Not only did he take care of the issue but left us with valuable information to avoid it recurring . We want to also highlight Aaron's personality , very personable . Thanks Aaron!
Used this company once before with a great experience. Called them to replace hot water heater. Quote was $2700 with an additional $400 charge. Called another company $1800 for same work. Asked this company about discrepancy. No explanation given. Very disappointed. Won’t use them again.
Service was very quick and my technician explained everything before doing it and the price. I would use them again for
Olive Streib
6 months ago
Such a great experience. Very personable, didn't waste my time or money and was good company while he worked. Thank you!
Prompt, professional, responsive, but EXPENSIVE. Like really expensive for 20mins of work to unclog our drain. Was a little confused about the $88 advertised drain cleaning price and the over $400 bill.If the issue wasn't urgent like our was, I'd shop around a bit.
Deborah Raines
9 months ago
Graham diagnosed the issue and replaced my garbage disposal in a timely manner. He answered all my questions. Very polite and professional. Glad they were able to work me into their schedule.
Tyler DuBois
8 months ago
Awesome service, had my clog cleared quick, and provided great information as well as tips to avoid such incidents in the future.
Beverly Gardner
a year ago
Technician showed up on time. Was super helpful. Machine they used had a problem he left and came back with another machine Did the job quickly. Fair price, with a guarantee. Would absolutely recomnend.
Kesa provided superior, professional service: He was very knowledgeable and thorough; he quickly identified the problem and was careful to explain everything to me, including my options for correcting it; he got my sink draining in short order; and he was very pleasant and polite. He even gave me helpful advice about avoiding kitchen sink backups. I am a very satisfied customer and would definitely call on Kesa if I need plumbing service in the future. Thank you!
Kesa was extremely easy to talk to about everything, informative and provided different options to help fix our problem. He was very professional and did everything super quick! Will gladly call them again!
Great folks! Graham and Kyle were amazing and got me well taken care of on a long weekend! Can't thank them enough!
Called this company to unclog a kitchen drain at a rental property. Online coupon says $88. They ended up charging $362 to unclog the drain because the clean out wasn't directly under the kitchen sink. Plumber explained that's what the company charges. It seems like an excessive amount to unclog a drain, and it feels like they're taking advantage of people who need a repair done quickly. Will not be using this company again and would not recommend them.
Charles came out within hours of my call to clear our drain. He was perfect. Very clean and polite and friendly but most of all he knew what he was doing. Our kitchen sink was clear in no time. I also asked him about other plumbing issues and he was helpful and knows what he is talking about. I would definitely recommend him for any plumbing problems you are having!Pam
Thomas D. was extremely kind and professional. He was very knowledgeable and gave me several tips for avoiding similar problems in the future. Thomas inspected all drains and made sure that everything was rinning smoothly. Thank you! Thomas is a great asset to your company and I would rate his experience/professionalism as a 100 out of 10!!!
Walter Ellis
2 months ago
Fast response, excellent service, fair competitive price. Would use again and recommend to others. Thomas, the technician did a first-rate job.
Easy to deal with! Fast to schedule, straightforward pricing.. they said what it would be on the phone and came out same day.. charged me what they said and completed the work! I can finally do laundry again and would happily use this company again if I had another problem.
Hi.. Anton has on came and gave me a honest professional evaluation of my problem. I was very pleased with his honesty!! Thank you, Anton.
Wilson was very professional and quick!! Super nice as well!! Got the job done and didn’t make a mess.
Tim Rainville
9 months ago
Kitchen sink wss backing up into the utility sink in the garage lower in the run. Technician was ontime and friendly, did a good job and had us back up and draining properly in no time. Thank you for you knowledge and expertise in getting us all fixed up.
Kaceylynn Campbell
8 months ago
Not sure how effective the treatment was as the plumber just left however I can say he was very friendly and a joy to have around. The price seems high however coming with a year warranty it does seem like a good value depending on if the work holds up.
Above and beyond service, despite the fact that all they did is remove a gross amount of toilet paper from my lines. They stayed in contact once they let me know they were on their way and upon arriving was very patient while I dealt with my dogs didn't take my questions as an affront or me being rude to them. Let me know exactly what they were doing why they were doing it and what the outcome was. Absolutely love their snake camera showing me exactly the state of my pipes and that was at no additional cost. Definitely will recommend them and will definitely be using them again in the future. Also appreciate that they honored the coupon price even though the coupon had expired the day before. Keep up this kind of quality work and you guys are going to find yourselves in control of this industry.
Kathy Campbell
2 years ago
We had a sewer backup on a Thursday night before Labor Day weekend and called Rescue Rooter that night. Benjamin and Jason were out the next afternoon working to diagnose the cause and found a blockage that could not be initially removed but were able to get the pipe cleaned out so we could use toilets. We had a second backup over the holiday weekend and contacted them again. Since our sewer cleanout was not locatable or accessible, they could not scope the line with a camera to see the clog so quoted the cost of getting a crew out to dig to the sewer main in our front yard 6 feet down. It took a crew of 6 different guys to finally get to the tree root in the pipe under our sidewalk that was causing the clog, remove it, patch the two holes it created and refill the hole. All done within a week after the problem started. Benjamin was there everyday and was great answering our questions. Jason answered texts over the holiday weekend and coordinated getting the job done. Our only constructive feedback would be better communication from the office as to when the crew was going to arrive the first time they came out and more transparency as to the details included in the repair cost quotes, as well as ballpark possible cost ranges for the repair work once the initial investigation work found the problem. Overall good professionalism and quality work done by the crew.
Was very nice, within the estimated time given for appointment . got our shower drain working again. thought it may have been a little expensive but have not had anything like this done for at lease 10 years.
Jon came out and cleared the blockage quickly and efficiently, he was very nice and easy to talk to.
Tyson, Robert & Gill did an excellent job diagnosing and quickly addressing our plumbing issues. They communicated very well and kept us informed through out the entire process. i am very impressed at the response time and their ability to fix a relatively difficult problem. i wholeheartedly recommend the use of their services.-David P. N.E. Portland
Ernest Brawley
4 months ago
One guy showed up and first said the $88 special shown on the internet expired so the would do a hand snake for $123. A second guy showed up and talked about replacing the old pipe. I declined the service and used my own snake and extended the drain line deeper and fixed the problem.
Steven Davison
4 years ago
ABSOLUTELY satisfied with Brandon! Very professional, completely took care of the problem we had. Was extremely knowledgeable of our plumbing situation, and what needs to be done to correct our older homes plumbing in the near future! Will use your company again when we have the funds to fix the ongoing plumbing issues! We definately will request Brandon to do the work also. Brandon seems to be an exceptional representative of your company, and we want to make sure he gets the recognition he deserves!! Great job Brandon.
Diehl Mackey-Pyfer
8 months ago
They arrived on time, were quite personable and business like and after their initial exploratory work told me what work needed to be done, what the evidence was, and how much it would cost. There was a raft of paperwork, and Dave Ralls took me through it all carefully and with careful explanations. The remaining work is schedule to being on Monday December 12. So far, so good.
Samantha Green
a year ago
They were short handed, so the time window was not accurate but they were honest and up front about it which I appreciate. The technician was also friendly and professional and got right to work.
Travis Leipzig
7 months ago
A very nice technician Kesa came out for a same day appointment on NYE and got my shower drain cleared at a much more affordable rate than some of the competitors. Drain cleaning came with a 90-day warranty which is nice. Would definitely call again.
Richard Barker
a year ago
They responded quickly to my call. Came out within hours. Very professional. Did a thorough inspection prior to giving an estimate. Gave me multiple options to choose from. Then set about working efficiently and knowledgeably. Let the work area spotless when finished. Great job. Would definitely recommend this business
Cleared kitchen pipes with chemicals and powered snake. Pricey, but we needed same day service and they were at my front door in 4 hours. Cleared all the line in an hour and the sink drains better than it did when we bought the house.
Peggy Krump
11 months ago
I had an emergency situation with multiple drains backing up at once. People were at my home to help less than two hours later. They were friendly, professional and thorough. Everything was completely explained to me and services provided quickly. I wouldn't hesitate to recommend.
Heath Kearns
2 months ago
Walter came through for us after hours and I really appreciated it. He is a professional and hard working guy. My only word of caution to folks using their services is that you have to ask for the $123 sewer cleaning posted on the website, otherwise you get an estimate for around $600.
Socrates Hero
9 months ago
Qesa was an absolute life saver! I was wrong with what I thought was wrong with my drain, with in 30 minutes he was able find the actual problem with my clog and had it solved, and water flowing. My bath tub filled up with crud and residue despite the kitchen being the cause of clog. Qesa was able to so expertly solve the issue, and was great with the family! My dog and grandma loved him, give him a raise
Shannon Newman
5 years ago
Rescue router was excellent. They showed up to help me when I really needed them. Chris was wonderful. He did a excellent job repairing my leaks and was very professional. Highly recommended.
Like most plumbing problems, we had an emergency issue arise last night around 9pm where our yard was making a gurgling noise. After acknowledging well, that can't be good, we made an emergency call to the city to see if the sewer was backing up into our home. The city sent out a tech first thing in the morning who determined we'd need to get our main line inspected and cleaned out.We had a coupon for a local plumber that offered to do a video inspection and cleanout for $199 so we called them first. They were booked solid for FOUR days which meant that we were going to be without running water (and bathrooms) till the end of the week. Immediately we started looking at others online which was when we found Portland Jack Howk (aka Rescue Rooter).The phone agent was extremely courteous and let us know we could be taken care of TODAY! That was a huge win right there, but it gets better. After that, we were given a 4 hour window for one of their techs to arrive but it turned out to be just about 1.5 hours before we had a knock at the door (also, we had two phone updates from the dispatcher). Kevin arrived and took stock of the situation and quickly went to work on getting our sewer issue rectified. The entire time he was on site, he was personable, friendly, and was great with our new puppy. Kevin gave us a solid understanding of what was happening and made sure that all drains were properly exiting to the city sewer line.All in all, the visit was scheduled, handled, and solved well under the initial 4 hour window that the dispatcher had given us. Kevin was so professional that we'll absolutely be sharing his info with our other neighbors.It's rare that you find someone a service that can not only surprise you, but exceed your expectations in every way. Rescue Rooter of PDX has done just that.
Way too expensive bid. I used someone else.
Sarah Klemenok
a week ago
A scortching hot day, the only bathroom in the house is upstairs, it got clogged, there was no AC and the homeowners normal plumber was booked until Monday or Tuesday (it's currently Friday).... That will not do.... This could have turned into a horror story bound to be looked back on with laughter, but not today un-fun Satan!!!Called these guys and they are fantastic! I'm used to dealing with robot receptionists who hate their lives and really should not be hired to answer a line for a business. BUT, the gal who answered was super nice (we shared some laughs), they kept me updated via text and a call when they were on the way, and it was a super quick fix, great conversation and fantastic in person customer service.Kesa was my technician and he is such a kind human and damn good at his job. I'm always asking questions about how things work so it was informative and also comedic. Give the guy a raise for working in the heat folks!If I hear anyone needing a plumber, they have my seal of approval after fixing the clogged seal in my loo.
Lisa Umscheid
9 months ago
Terrible experience. I called at 8:42 a.m. and was promised a technician between 10:00 and 2:00 p.m. for an emergency issue. I specifically asked whether that was realistic and was assured that it was and they could help. At 10:00 I received a brief voicemail indicating they would not come after all. As a result I lost more than an hour of time to find an emergency plumber on a Saturday. When I called to express concern, I was told my original call didn’t come in until 9:39 (contrary to the actual record on my phone) and dismissively told “you only called 20 minutes ago.” I understand that everyone is dealing with short staffing, but this business needs to fix its process ASAP. The call takers are disconnnected from the process and ill-informed. This business should honestly inform callers during intake that they may not be able to help.
Had some serious sewage backup into bathrooms and kitchen! Aaron came in on a Saturday and identified the problem, got to work and saved the day, all while being courteous and professional. Even did a few extra checks to make sure we were good to go elsewhere too. Great work!
We had a problem with our sewer line in front of the house. Mike was the first guy came over to find out what was going on. Because the sewage was backed up so sewer line was filled and overflowed the yard. He charged me for $492 to pump the water out in order to see what caused the blockage. Later on, he called and told me the sewer line was sunk down. I work out of town so we set an appointment on next business day so he could tell me more about the problem, what needed to be done and an estimate of cost. He never showed up. I tried to call/text his phone number, his office number at least 10 times. He never got back to me.I finally talked to someone in charge in his office. He set up another appointment with me with Jason. Jason came and showed me where the problem was. Jason told me he will send me a bid on next business day. I called/texted Jason as well as his office so many times. It has been over 2 weeks and I still have not heard anything from them.Their follow-up services suck and they need to know it's part of their job that their customers paid for. Jack Howk gives customers extra stress when they already have enough when it comes to sewer problems.
Claudio Navarro
2 months ago
I called the company because I have a big leak somewhere on the main line coming from the street, when the technician arrived he told they don't have the equipment to find the leak, when their website mention them as a leak detector. He did said the would be able to change the complete main line for $5200 after telling me he didn't know the problem.Very disappointing.
Needed a quick snake in a floor drain. Dispatched a service tech quickly and was good with the communication on the appointment. Walter arrived and I can't compliment his service enough. Friendly and knowledgeable. Absolutely great to work with. Will definitely do business with him again!
Sarah Ormandy
4 years ago
The cost was more than I was quoted, but i was able to have a discussion before any work was done. Everything was explained and the work proceeded. My issue was fixed fairly quickly, and the whole appointment was done within an hour.Brandon was wonderful, and had a lot of integrity while in my home. Even my dogs liked him!Very happy with the company and the work.
Adrian Olson
3 months ago
Both Justin and David came out did a great job on the drain plus inspecting our plumbing to help us plan for future repairs.
Traeger Penicook
a month ago
Jon from Rescue Rooter was fantastic! We had a toilet that was leaking…they came out same day, diagnosed the problem, went and bought the replacement parts and had the issue resolved in a short amount of time. Will use their services again and highly recommend.
Natalie Mostovoy
2 years ago
Peter is a very good plumber. I bought a facet and he professionally installed it. It was very hard to work with a pedestal sink but he put his effort to do the job. He also found a problem with a toilet and was able solve it. From now and on I will only call Rescue Rooter for all my plumbing needs. Thank you very much for your outstanding job!
Our water pipe burst a couple of days prior to Christmas. We called rescue rooter due to their strong rating and the fact that they claim to always be available. We were told that they would send someone between 10 and 2 the following day(Christmas Eve). A confirmation text and email were sent to us. The next day we waited until after 2 and still no contact from the company. When we called they informed us they did not have anyone available to come to our house. I understand things happen but a call to inform us that nobody was coming seems appropriate.
Sue it Yourself
a year ago
We could not find a plumber to come out over the holiday weekend to help us with a clog that affected all of our toilets and a bath tub. Rescue Rooter was the only company that agreed to come out ASAP.Kesa, the technician, was AMAZING! He is transparent, professional and kind. He kept us informed as he worked to identify what was going on with our drain system. He worked his a@& off to solve the problem (literally saw the sweat). I was super satisfied with his hard work in helping us get back to life with functioning toilets. Thank you, Kesa!💯
Kesa was awesome! Thank you so much for your quick service and professionalism. Top notch!
Eliran Maimon (Elly)
11 months ago
Wilson and his partner Atkinson were punctual and professional. They helped us clear out a kitchen sink clog and provided us a couple of options to do so. They were quick, respectful, and kind while communicating all of the relevant info and doing a great job!
Kyle and Graham where out of this world they were very personable and had a good attitude. Very informative and respectful. Smart and knowledgeable on the issue.thorough with all aspects of the job and look forward working with them again.
brett costelloe
3 years ago
Kesa was amazing!!!! VERY professional and extremely helpful!!!! He fixed my drain very quickly and gave me tips on how to keep it flowing well. He is a credit to your company.Thanks
Roseanne Shrull
7 months ago
Customer service kept me updated on the progress of my appointment and when the service provider would be here. Atkinson was very professional and respectful. He gave me all of the details of what my issues were and resolved them completely. He cleaned up everything and left my property the same way he found it. I recommend and will use this company again.
Haris Hadziosmanovic
3 months ago
Vanja (the technician) was schoolbook example of what professional tradesman should be. Quick, checked all possible culprits, explained what will be done in detail.Completed work as explained, fixed the issue, and did all the cleanup afterwards. They even offer 3 months warranty on performed work. Definitely highly recommended A++
I used them in 21. I just used them again at my daughter's house here in 23. Service is first rate and the people who come are kind and professional. Couldn't ask for a better interaction.
Kenneth Paltrow
4 years ago
The beginning, the middle, and the end were all reliable leaving us feeling secure with this extensive plumbing service.One or two plumbers working at the same time removing decades-old iron plumbing, then competently psyching out where to put the new plumbing.The plumbers were left alone at times, completely trustworthy, totally “walking their talk.“My wife and I had hired them for a big job in the past and we’re totally satisfied; thus, again totally satisfied with the current big job.
I had a clogged kitchen pipe and I called Rescue Rooter. Within 24 hours they were at my house. Wilson came by and started with the normal procedures. Nothing seemed to be working so he went into the crawlspace and replaced the pipe and found the complete blockage. Removed and replace the pipe. Then they ran a water jet to really clean out the pipe. Overall very happy with the service and would recommend to others. Thank you!!!
Jordan Weintraub
a year ago
I called and was able to get an appointment the very next morning. They came and fixed everything within 2 hours! I am so happy to have a working tub and sink again.
Alec Holliday
2 months ago
Kesa did a great job and was very professional
Claudette Jaggers
10 months ago
Ryan was so professional and friendly he knew exactly what the problem was and got it fixed in no time and made sure everything was running good and draining he was great. I would use them again and ask for him
Sadrudin Laiwala
a week ago
Promptly arrived on Sunday and diagnosed the issue. It's happened to be landscaping issue they can't fix the issue however valve was shut and water is saved.
I had to book a last minute Snake the drain, from this company. Was very happy with the technician and the work done however, was a bit shocked at the price. But nonetheless the tech did a great job and was super friendly ! I will definitely use this company again. Thank you again.
Karin McDonough
7 months ago
We had a complete blockage of our sewer main. It was backing up into the basement shower. Initially they tried to clear it with a cable, but that didn't work. They put a camera down and figured out where the block actually was. They returned the next day with a hydro-jet and were finally able to clear the blockage. Kudos to Matt and Dave!Dave explained everything as they went, and was very personable. I have a range waiting to be installed, and Dave gave me a couple of names and numbers of people to call who can do the work. That is so helpful.
This place no shows for the first appointment, shows up the day after they were supposed to, does a fantastic job of clearing the clog in the drain (took this guy less than 10 minutes with the auger to clear the clog), then charges $500 to the credit card. This place is dishonest, has zero integrity, and I would NOT choose them for service.
Carolyn Sloan
2 years ago
I had a slow drain and I called and got a same day appointment. Steve was very knowledgeable and polite. Although he discovered the problem to my slow drain was not a clog, he was able to give me some tips on getting it resolved and it was a very reasonable service call. I would definitely use them again.
kimberely dixon
9 months ago
Tyson and Matthew were wonderful to work with. This was my third bid for the work and everyone offered 2 options but Tyson offered a 3rd that made the most sense regarding longevity, meeting code, time in and value. This is the second time I’ve had work done by this company and they are amazing. Honest and excellent work.
Kesa was just the person we needed after a somewhat frustrating day. He arrived, late in his day because we had an unscheduled problem that needed solved today, and determined the problem and laid out exactly how to solve it. We had a clog that took 55 feet of his special rotor tool and all of his physical strength in a very small-maneuvering space. Bravo! And all was done with a smile! We are so thankful and would recommend him any time!! I have his name in my file so we can ask for him when our next plumbing problem occurs😊!
Had a fantastic experience with Rescue Rooter! Vanya and Brandon took care of my plumbing emergency, quickly and efficiently at a very reasonable price. I especially appreciate how quickly they came after my call. Pleasant personality and very knowledgeable! Happy to have found a great plumbing service I can rely on in the future!
Amazing job! Polite and professional and extremely kind. Kesa was our person and would highly suggest his service.
Thomas was very professional and did a great job. I would recommend again.
Wilson was polite and professional. He explained the options clearly and worked quickly to solve the problem on the same day we called..
Bonnie Mangene
2 years ago
Both Mandy in the office and Chris who came to the house were very professional and helpful. I got scheduled quickly and the work got done in a timely manner. Everyone polite and all in all a painless experience
I had called rescue rooter to come out to clear up a severe clogged toilet. Although I thought the cost of the service was a little pricey I will say that the service tech Andrew was punctual professional and courteous. They were also able to get a tech out within an hour or so. I would certainly recommend clackamas rescue rooter to others
Wilson was so kind, polite, and exacting in his assessment, service and care for not just the issue he resolved but the spaces all around it. Very grateful to have such a gentle and pleasant helping hand to fix up our plumbing! Thank you thank you!!
Rescue Rooter - Jack Howk was great! Landon called me on the phone and we scheduled time prior to him showing up. He was very knowledgeable and fixed our water main leak within a few hours. Our front yard was flooding, we had no water prior to the call and he was at my house within 90min to resolve our issue. Thanks again Landon! Tremendous customer service.
When the guy arrived, he didn't even test the sink or garbage disposal to see what was wrong until I asked him too, and told me before testing that the garbage disposal needed to be replaced. He didn't seem to know the fundamentals of troubleshooting an issue and eliminating variables, so I had to guide him through the tests. After testing, we realized it was working fine, but he still said we should replace it. Luckily this was just to receive the quote, so I wasn't required to pay or continue with them.
Katalin Balogh
a month ago
We had a clogged up sewer line. After my initial call, a technician came to our residence in 4 hours. Unfortunately, they couldn't fix the problem right away, but they came back the next morning to work on the issues. They were on time and were very professional.
Jennifer Hendrickson
a year ago
Great service. Took time to do the job right. Outstanding explanation. Listened well, communicated well. Would use again for sure. Pleasantly surprised. Kesa was outstanding.
Kesa arrived right on time, figure out the issue quickly, quoted me a reasonable price, then professionally solved our issue in a timely manner while sticking to the quoted price. Services rendered exactly as advertised with a 90 warranty. Will be calling them again if another issue arises.
Anastasia Tolmasov
9 months ago
Tyson was very helpful today in helping us fix our leak issue. He unclogged our drain and explained what was happening.
Donna Seberson
2 years ago
We called Rescue Rooter to just get my 83 year old mom with very bad pipes to come and unplug the toilet, it was very bad! It was on a weekend and the guys came by and worked in the three digit degree weather and did the job beautifully and we inquired about in pipes and sewer line and requested a quote. He was able to give us a quote quickly and the job was set and put on there books and calendar within a few days. Ty was the plumber and head of the project and he was fabulous, very professional, communication was awesome he always kept me informed of what was going on. Ty had an apprentice Mathew what a smart man and as Ty as a mentor he is going to be on hell of a Plumber!!! Rescue Rooter re-plumbed my mother‘a entire home and the sewer to the road it was a huge job and this job was ran so smoothly it was so very nice to have a company with staff that knows what they are doing in such a timely manner and so very professional.Thank you Ty and Matthew and Rescue Rooter we so appreciate you and will recommend you to everyone and anyone! Donna SebersonThanks again
Estellek Keating
3 years ago
Had a plugged sink when I arrived home. Reza came out that evening and got it cleared. He was professional and informative and also patient with both dog and kitten. Would not hesitate to call him again.
Our garbage disposal broke and was leaking. Wilson was very professional and replaced the garbage disposal. He worked after hours in the evening and made sure everything was installed correctly. We highly recommended Rescue rooter.
Jack Cull (BoxOfficeJack)
9 months ago
First time needing this kind of service and Kesa was brilliant. Knowledgeable, reassuring, and very professional. Very efficient and down-to-business, he was able to immediately get going on what was needed and fixed us up right away. Definitely recommended the services if needed, and will contact again if we ever need it again!
Called them to setup an appointment to diagnose a clogged storm drain line. I was excited to hear that they were able to come out the same day! Unfortunately, they never came. I got a call about an hour into my appointment window and picked up thinking they were going to communicate that they were en route but instead they said we don’t have any cameras and won’t have any available for at least 3 months so we aren’t coming. Ok so why would you schedule it for the same day when you knew you couldn’t do it? It sounds like I might be one of the few that had a negative experience so I’m sure these guys are good if they do come out but I will likely never know. Hopefully no one else experiences this!
Kristin Hammond
2 years ago
5 stars! My kitchen sink was clogged and leaking and Benjamin saved the day. Same day service, with follow up calls regarding his arrival. He was delightful to chat with, yet stayed on task. He was masked ( due to Covid), tidy, and a great representative of Rescue Rooter, plus all this work came with a years guarantee. Thank you, the bill hurt, but I’m very pleased.
Chrisamy Jordan
2 years ago
We had a great experience from start to finish. The receptionist was great while dealing with me in a panic after hours. They were able to get some out the next morning. Wilson was super friendly, and helpful to answer all my questions. I appreciated his professionalism from start to finish. I will spread the word and only use this company for my plumbing needs in the future. Thank You!
William Haynes
a year ago
Anton is the most professional veteran plumber that I have ever dealt with, and I literally have roughly 200ish in my grown up life...dope dude...dope person...dope professional..highly highly recommend asking for Anton
Sydney Mulkey
6 months ago
My bathtub backed up last night and they got me in for their earliest time slot the next day on the weekend - repair was quick and efficient, the service techs were friendly and the cost wasn’t too exorbitant for a weekend plumbing call.
ryan silverstein
a year ago
Wilson fixed a very clogged drain that was backing up my kitchen and laundry room. He was knowledgeable, respectful, and caring in his work. Exactly what you want in a plummer. I couldn’t recommend him enough.
I was extremely pleased with Tyson's professionalism and skill in getting my drain unclogged. He was wonderful in working with me to come up with a plan I could afford. He was also honest with me about the next steps that need to be done in the long run.
Gabe showed up on time, assessed the situation and listed several options. He used his time efficiently, and was gracious in answering my questions.
Kesa was very professional and did a great job getting our sink unclogged. I will use this company and ask for his service every time. I am so happy with the service I received from Kesa.
David Pyle (Fishing with David Pyle)
7 months ago
Absolute rip off. Don’t call this company as they charge at least double what other drain cleaning services. Will NEVER do business with them again.
Gregory Karakashian
10 months ago
Atkinson was awesome and came within an hour of me calling at night. The service was really friendly and he fixed the problem while giving us lots of tips for the future.
Leslie Hickcox
11 months ago
Service with Wilson & Atkinson was well explained and respectful. They arrived early which helped. The company scheduling was not as effective. Overall they did a good job.
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