We decided to call up A-reaction rooter based on all of the great reviews to check out some issues with our new house. I had 3 items that were looked at, which took one guy a total two hours. First was a bathroom tub drain that was draining slower than others in the house. This took about 30 minutes (including setup and clean up), and this drain is now in acceptable condition. Next we went outside to inspect a rain/gutter drain pipe that wasn't flowing. After about an hour, we got it cleared enough (using a power auger to remove some roots) to at least have some water flow. This was also acceptable (knowing I'll have future work I'll have to do regarding the roots).
My only problem came with the third item that was looked at. It was another outdoor gutter drain pipe that drained slowly (but did drain). In total, around 20 minutes were spent on this line item, where his auger (a long metal cable rod that get's sent into the pipe) got stuck on some roots just a few minutes in. During his retrieval attempts, he was pulling on his auger line, and the underground pipes broke and were pulled to the surface. In all, roughly 5 feet worth of pipe was broken (and dug up) before we successfully retrieved the auger tip. No further work was done to (yard dug up, and my gutter doesn't have a place to drain now).
It may sound like I am angry about the broken pipes - this is not true. I have no problems accepting that there are problems with my pipes and that I'll need additional work done to remove the root problem. The real problem lies in the billing. This third item was included in my work performed section. When I am effectively being charged $160 per hour, it feels wrong to be charged for this line item when my situation is now worse off than I was before I called A-Reaction. If this had taken him an hour or two, I would be more sympathetic to being charged, but this item only accounted for maybe 10 minutes (plus 10 minutes to pull it out, which I helped with I might add).
In conclusion, A-reaction did 2/3 of my tasks successfully, so I can round 3/5 stars. Considering the higher cost ($160/hr), I would probably try another company next time.