Stan's Plumbing Inc.

Kevin did an amazing job with fixing my issues in the home and was very professional as well as polite. It took a few different companies coming out before him and he was the only one who had answers and actually found and stopped the leaking. Thanks Kevin you’re appreciated.

I am agreeing with a lot of other comments on her we have used them a couple of times and my wife ever time she called them said the lady who answered the phone was very rude and we both feel they were unprofessional,
first time they came out to look at a leak , well the man didn't wanna look under the house , so they had to send another person out and that was not until next week, the first guy that cNe out seamed like he did everything he could not to have to go under and look for a leak, even cut a hole in the back of our closet, um the next week someone came out they were very kind looked under the house and were still not sure were it was , told us we need to call help services, this was in December I believe, fast forward to now July and they sent out a statement, over $100 my wife tried to call them , she got hung up on, my wife said they were rude about it and she went ahead and paid it but she told them we will never be using their service again because the unprofessionalism.

we actually had someone come out and find the leak and fix it cheeper I would recommend using another plumbing service thank you God bless have a great day.

We had a water pipeline break in our home in the master bed and bath. Our insurance company referred us to Stan’a Plumbing
and we paid this company to do some emergency repairs. Afterwards, we were doing repairs from the damage and we decided to do some remodeling. So we advised Stan’s plumbing to be the company we would call to finish up the plumbing upon the time our contractor was ready for the plumber to come back in and finish up the plumbing aspect.

I called Stan’s plumbing first thing this morning and Ray answered the phone. I was explaining the reason for my call and that we would like them to come out this afternoon to finish the plumbing details.

Ray, who informed me that HE was the owner and HE did not go on house calls. He said, “ I have 5-6 guys out there doing service calls.”
He was so proud of himself. I wanted to say, “Well, aren’t YOU the big dawg, the big man on campus!” I guess he thought I would be really impressed. I was not.

So we proceeded our conversation, and there were times when he was cutting out. I couldn’t really hear what he was saying. When I asked him a question to clarify, he started talking down to me. (mind you, I have a Master’s Degree)

Afterwards. Ray barked, “We can’t get out there until Tuesday!” I asked myself, “Is THIS the way this company talks to their PAYING customers?”

I have also had similar conversations with “Jolene” who sometimes answers the phones. She is not polite, professional, or kind and compassionate. She is like a grizzly woman who thinks the caller
(again, paying customers) is infiltrating on HER time. It is simply amazing.

I have owned a number of businesses and I KNOW paying customers should not be talked to or treated the way Ray and Jolene treat people.

So, in conclusion, I advise everyone to contact another plumbing service who will treat you with respect. There is PLENTY of competition out there who may understand that paying customers are the backbone of your business, NO MATTER how big you THINK YOU ARE.

I cancelled my appointment today with this company because I found another company who treated me with respect. I am also going to call my insurance agent and company to take these incorrigible people and company off their vendor list.

GO SOMEWHERE ELSE!

I was unable to be home while they came out, but the technician was very unfriendly and belittling to my wife. I told them to bring a snake for my main line, and they showed up without one. Still got charged for the service call while they tried to schedule me again for the next week with a snake. I wouldn’t recommend them.

Very happy with my service! Within an hour of me calling they had the problem fixed! Stan's was the cheapest and very professional! I'll definitely be using them again! Thank you again!

Stan's is our go to for anything gas or water. They have replaced all of our outdoor spigots, serviced our gas fireplace, replaced our hot water tank with a wonderful tankless system and moved gas lines during a remodel. They are professional and reliable and highly recommended.

I have used Stan's Plumbing for many years. I usually ask for the same man. I was told this time he was no longer there and had gone into business for himself. I told them I had two toilets that needed the insides replaced since they were running all the time and were 15 years old. Work was done and I was satisfied. The men they sent smelled like sewer and had mud all over themselves and my bathrooms.
When they left I offered to write a check and they said I would be billed. I received a statement for $315.70. Two men and a truck. I called and told them that this was not a two man job and only one man had done the work. They took off 50.00 which was for labor helper and said that was the best they would do. I told them I didn't see how I could do business with them again. They said fine.

I have used Stan's Plumbing for all my plumbing needs for several years and enjoyed prompt service and what I hope were reasonable prices. My issue is not with their work (until their last call to my home), but with their customer service. I had a burst pipe in my garage, and called Stan's Plumbing and they replaced the pipe. Several months later, the clamp used on the new flexible pipe popped off late at night, causing major damage and incurring additional costs related to having the city come out for an emergency shut-off (I didn't know how to do it myself at the time). I called Stan's Plumbing and they came out. I told the employee what happened, and I wasn't charged since this was a fix to the work that they had done previously. Obviously, the work was shoddy. Many months later, I receive a bill for the 2nd service. When I inquire, I am asked to provide proof and dates of the first payment. Shouldn't this be part of their bookkeeping procedure? Why should the onus be on me to keep for them? I suppose I should have accepted the responsibility, because they sent the account to collection and I am now paying it. The bookkeeper welcomed me to write negative reviews where ever I please, so here is the third of many.

Very responsive and on time. Completed installation and work in timely manner. Service team paid attention to details to ensure completed right. Would highly recommend this company and we have used them over many years.

Picked Stan's Plumbing from a Google search of nearby plumbers. Arranged a same day appointment to service my kitchen sink that wouldn't drain. Arrived on time. Very polite and cautious to not let my dog out. Evaluated the problem, explained what needed to be done without being condescending- you know how some service techs dumb it down to talk to women. Repairs were made. Worked clean, no mess left for me to deal with. A month later, no issues or complaints with the work done, sink is still draining as it should. Have recommended to several coworkers and friends and they were pleased with the service as well.

We had a horrible time getting our hot water issue resolved. We had to have a new water heater put in. The first one they brought was too wide and would not fit through the door, despite them supposedly measuring the old water heater. The next one they brought was too tall so we had to take out a shelf above it. It was finally installed but still did not fix our hot water issue. They came back the next day, turned it up and 2 days later, the hot water was ice cold again. They were also inconsistent about wearing a mask in my home. The original plumber got tired of wearing his and took it off halfway through the 7 hour visit, despite the fact that I was wearing one for him. The second guy didn't even bother with wearing one. Jolene in the office is awful. She is unprofessional and rude. She was condescending and not helpful with getting the plumber here on time. She spent most of her time arguing with me about a problem she had no idea about. I have used them in the past, but I cannot in good conscience recommend them. We will not be using them again.

These guys are excellent. They're the cleanup crew after you've had other fixes, so, worth calling them first! Very professional and friendly!

Stan's was out 12-2-19 to replace our hot water heater. George did a great job, he was clean, thorough, and was kind to our dogs. He did everything he could to make sure we were satisfied with his work and with the hot water heater itself. I fully recommend Stan's Plumbing.

They did a great job and fixed all my leaks in my plumbing. We are hiring them, again, to install a new toilet and washer faucets. We have also referred them to all my friends. We highly recommend this company.

They don't care about your time, money, property or the quality of their work. Used them for repairs at my mom's house and a plumber was lying on the floor working under the kitchen sink. He was cussing at his helper insisting he needed a certain wrench. Finally he really wanted to tell the guy off and rolled over to cuss at his face and the wrench was under his belly. Her tub faucet was dripping so I went to check their work and their fix was to torque down the handle so tight I couldn't even turn on the water. My mom is 80 and has had a stroke so I told them they would actually have to fix the leak. The plumber was so aggressive I felt sorry for his helper. Imagine 8 hours of abuse! Another time they replaced the faucet in my kitchen. The spray gun has never worked. Last summer my front faucet outside was dripping and a plumber came out and replaced it. The new faucet was dripping and the guy said you need an o-ring between the hose and faucet. As I went to my garage to get an o-ring he drove off. The faucet was still dripping and the plumber had to come back to fix the drip. 2 weeks ago I noticed the other outside faucet was dripping. My 2 toilets began acting up as well. I replaced the flapper on one but that did not resolve the problem the handle on the other toilet had started rubbing against the inside of the tank holding the flapper open. I called Stan's and told them one dripping outside faucet & two running toilets. On 3-8-19 a plumber showed up and immediately took a call. He put on a sad voice and said in the phone You know I've been sickly all day. I asked him if he was sick when he hung up and he said no I want some help. He went to the toilet with the handle issue and I told him replace anything you need to replace to stop the water loss. 2 other guys showed up shortly 1 with an inch of, let's call it mud, dried up all over his filthy boots. The mud was breaking off and falling all over the house as he clomped around. I went out to check on the guy who was looking at the outside faucet. He didn't even try to turn the faucet he said we have to cut a hole in the wall. I told him no. I told him they had replaced the other faucet last year and no one said anything about cutting a hole in my walls. I told him to repack the faucet instead of replacing it. Let's start small! He repacked the faucet the other guys acted like they were done and gave me a bill for $299.15. Long story short. I paid $299.15 for one new flapper. I checked the outside faucet and water actually shot out of it when I turned it on. Another plumber repacked the faucet 3 days later and it is not dripping anymore. Cost another $113. The toilet with the handle issue? Stan's sent the sickly plumber back and he replaced the handle using some type of heat to bend the handle. It then start refilling every couple of minutes. Stan's sent a different plumber out and there is now a crack in the tank. There was not a crack and the toilet wasn't refilling before the guy did whatever he did with the handle and heating tool. OK I try to put a positive spin on the situation. Told Stan's no problem I was going to replace the floor and I wanted a taller toilet and would they just come back and set the toilet when I replace the floor. They agreed. I removed the cracked toilet and the floor guy said the flange need work before he would put down new tile. No problem I called Stan's the girl made an appointment for a particular plumber who I trust to come out Monday 3-25-19 between 10 & 12. At 12 I called her and she said that she never told me a specific time. So I just made this time up a week ago and wrote it in my planner! They said that he could come between 12 and 2. He never came they never called and quite frankly I'm sick of these incompetents lying to me and about our interactions and insinuating that I am lying or imagining things. Yes I paid $299.15 to have them crack my toilet tank and turn a drip in an outside faucet into a flood. I also had to cancel the tile guy when the plumber didn't show but they don't care !

Very disappointing. Waited all afternoon and they got here 5:30 on Friday. Looked at my leak and decided it was to much to start on a Friday afternoon at 5:30. We can come back Monday afternoon . Needless to say I canceled them. Will never use them or call them again. I've used them for many years too.

I wanna Thank Stan's Plumbing for sending there Technician Victor out to unclog my main line he did an amazing job pushing the blockage out and was a true professional. I will recommend Stan's Plumbing to anyone in need of there service. Thank You

They put a sewer line in for my neighbor which required digging up the easement in my yard. They did not notify me that they were going to be digging up my yard. I found out when one of the employees just walked into my back yard. I was home and my car was in the driveway and my front door was open but they didn't think it was necessary to knock on my door and ask permission to enter my yard. They ruined half my yard-not just the easement. They left a huge unsecured hole that drained sewage from my neighbors house for 3 days in my yard in a neighborhood full of children. When they finally filled in the hole they left a pile of dirt instead of evening it out. Didn't put the fence back up either. Would never ever use this company for anything. They have no respect for others people's property so how good of a job could they do.

Their technician was on time, efficient, hard working, professional, and thorough. I was very pleased with the quality of work and would definitely use Stan's any time plumbing issues arise.

Called Stan's Plumbing on a Tuesday morning, with a water leak under the slab that was draining my hot water tank. Came out that afternoon and assessed the situation. Came back the next day, on time, as promised, and repaired the leak bypassing the old copper pipe WITHOUT breaking up the slab. I'm a home builder, building 30 or so houses a year, so I'm used to plumbers... these guys were neat and tidy, worked a solution that had the least impact on the house, didn't even take a break, and were done by 2:00pm. They weren't cheap, but the problem is fixed with minimal disruption or mess. Call these guys when you have a plumbing issue. I just wish they'd do new construction...

We've used Stan's plumbing several times over the years. Their people do good work and the price is fair. We've never had a single complaint.

Great job replacing main water line shut off and washer shut off for a reasonable place.

Replaced water heater same day I called. Worked hard to do it right. I am thankful for the job they did . Thank you

I've used Stan's twice now and both times they have been quick and reasonable on their prices. They've saved me money both times and I would highly recommend them to anyone needing a good plumber in the area.

Had them replace the shutoff valve in an upstairs sink that broke and flooded the downstairs ceiling. They were on-time and the repairs were done quickly and reasonably.

stans plumbing installed a toilet for me,
but didn't use a WAX RING, HE WAS to lAZYTO GO BUY a wAX ring so he used plumbers putty, INSTEAd AND then seaLED AROUND THE TOILET TO MAke it aPPEAr aS IF IT Wasn't leaking when in reaLITY fecaLE MAtter was leaKING ON THE FLOOR IN MY RENT HOUSE.
I Paid him like 100. to do the job but he didn't do it.
i only foundout becaUSE I HAd some more plumbing done a YEAr laTER.
and haD TO HAve the toilet reinstaLLED

Stan's is the best I've used them 20 plus years personally and for many of my realestate clients. They treat you right and don't run bills

These guys are great!!!.
I have been calling on them since 2000, almost twenty years.
Please don't ever go out of business!!!

They know what to do and do it quick. Very friendly, very reasonable.

We have used them for years. Very professional. We are happy with their work.

Good company, hard working guys, and prompt and courteous service. I would use them again.

He did a wonderful job very quickly will use them again

my mother called stans plumbing to replace sewer line 1 week ago and still not finished also their employees and owner come in to my work place to eat once a week and their check to pay for their meal bounced for the fifth time

Came out on time and did the job as expected without pulling any tricks. Would definitely use again.

These guys were very nice and did a good job.

Victor was professional he did everything right and his helper was good to

Same day service. Efficient and warranty!

Price is fair. Professional and efficient. Nice and very helpful.

Very happy good service fair price great people

Not good sinks stopped up again 2 months later same thing don't really know what they did !

No problems, on time, very professional

did a great job would use again for sure.

Great service, same day, great job

GOOD PEOPLE, FAST SERVICE AND GOOD WORK!

If they can't fix it it can't be fixed and you need to move.

Very professional and communicative.

Best plumbers around!

Rude people in the office

Great service