Nicolas Tucker
2 years ago
I have used Jake’s plumbing in the past and have had nothing but good things to say about them. They were always very responsive, really nice and did great work for a decent price. However, I called them last week to make an appointment, was told to text them my info and that they would call me thirty minutes before they planned to show up the next day. I never heard from them the next day, so I texted them again saying that I knew they were busy, but if they couldn’t make it out that day I would just like to know if they planned on coming out the next day or following the weekend. Six days have past and I still haven’t heard back. I just tried calling them again because I wanted to give them the benefit of the doubt and see if I can still work with them because they’ve been the best in the past. They didn’t answer and their voicemail box was full, which leads me to believe that I’m not the only one having this issue.
Funny thing was, I was driving a couple blocks from my house a couple of days ago when I saw a bright green truck with “Jake’s Plumbing” on the back window. I WANTED to roll down my window and ask the gentleman what the deal was with their business. But I’m not really confrontational and have no idea what the gentleman’s business is going through.
So while I may not know why I’ve been ghosted by Jake’s Plumbing, based on previous experiences I’d say it’s worth giving them a shot, but if you feel like it’s at all difficult to reach someone there, just move on to someone else. They don’t seem to have a large enough team to handle the amount of inquiries they receive.