I had a water problem that was covered by warranty. I called and talked with a very nice receptionist, Stephanie, who took all my information. Even though the technicians were pretty much covered with other jobs, they made it to my house to correct my problem. I was anxious to get it repaired as it had been out of service for several days. Can you imagine no shower for multiple days? The technicians were very thorough, quick, and no mess. For my future needs, I will be using Industrial Plumbing & Heating, Inc.