Grooms Sewer & Plumbing L.L.C

am so frustrated writing this review. For years, we’ve used Grooms for various issues like a few drain snakes and plumbing in a gas line. On Saturday, we discovered a slab leak at 9pm. We called Jeff with Groom’s and he said he’d be out first thing in the morning. Upon arrival, he was ready to bust up the slab and look for/repair the slab leak. After discussing options, we decided to spend the extra money and have him repipe our house. He stated he’d need Monday to collect materials and then could start on Tuesday, finish Wednesday. Not ideal, but we understood it was a big job and he had prior engagements.

Monday comes and Jeff did not show up to place boards in the attic to get the job moving for Tuesday. He called at 7pm stating he had a flat. Okay, understand things happen, he noted he’d be out Tuesday morning.

Tuesday morning comes and Jeff shows up to find our main line and then states if my husband would buy the materials, it would save him time (since he had numerous prior engagements) and save us money as he won’t have to charge us for the time to buy material. We agree as my husband is decently handy and get a list and my husband goes shopping. Jeff states he will start first thing Wednesday morning.

Wednesday morning arrives and no sign of Grooms or Jeff. I send a text that is not replied too. I then call at 10am to be told he would be over in the hour. We wait until 3pm and STILL no sign of Grooms. I call again and leave a voicemail that was never returned.

So here we are, 4 days with no water and a newborn and toddler and being nomads all over the state to wash clothes and bathe because Grooms strung us along for four days to then completely ghost us.

Unprofessional and extremely frustrating. If you do not have the bandwidth to do a job, be honest and upfront. If you need simple jobs, Grooms is probably fine, but be skeptical of their commitments.

Wasted two days of my life. After scheduling a project they were several hours late and I called and said they were 30 minutes out from my home and I had to call after several more hours of not showing. They ended up pushing project to the next day and I called again after being a few hours late saying they were 30 minutes out and then just completely no showed again with no follow up. Only use this company if you're okay with not making any plans for two days. Don't use this company if you value your time because this company definitely will not.

Very professional, respectful and , Value
From the initial call to the end of the service, was perfessional and very responsive. We will definitely keep using them! Very impressed.

Friend recommended Groom’s plumbing. Plumber came out and cleared a slow draining tub and replaced an old tub spout. Excellent service. Thank you Jeff!

I called on Thursday , was assured he would get to me on Friday, called me on Friday at 2:30 to let me know I was still in line up for service.called him again around 7:30 pm . He stated the job he was on was taking longer. I told him I would be fine with Saturday if it worked better for him. I called him repeatedly on Saturday and left messages . He finally answered the phone at 3:20 and told me he was at a job and if I wanted I could call someone else. All I needed was kitchen drain cleaned and if he had told me on Thursday he was too busy I would have scheduled someone else to do the job. After hours and weekends are twice as expensive. This was a very frustrating experience to say the least very unprofessional and I would definitely not recommend his company to anyone.

Got me fixed up quick without charging out the wazoo. Will definitely use them next time!

Burst pipe on Dec 23rf. When every other plumber we called was going to be between 1-4 days lead time, Grooms was here within 3 hrs, had the whole repair done quickly and efficiently, and charged us less than A THIRD what all our other estimates were!
A+, service, they've made a lifetime customer!

Mr. Grooms doesn't charge extra for weekend service calls & is always a fair price. Please be nice to him as he is only here to help people out. Very nice & helpful.

Had to call a few times to get an answer (was 2 days after the snow started to melt from the February polar vortex, they were busy) but they were able to come out the same day and figure out what was wrong with our drains. Hard working and take pride in the quality of their work. The first company we called said our sewer main collapse and wanted to replace it. Thanks to Grooms, we learned it hadn't and they found what the real issue was, fixed it, and saved us $3000. Thanks for your hard work!

New Year’s Day....need a plumber? Yes, I do....anyone working? Yes, answered Grooms plumbing service. Within 3 hours our tubs and toilets were clear from tree roots. They did not overprice or try to upsale. Very honest and friendly service. They trudged through the 6 inches of snow and had the most positive attitude about it! I would highly recommend this company to others. Thank you Jeff Groom for answering our call that started our New Year off Right!!!!

Never showed up, scheduled twice, don’t waste your time

Jeff Groom was extremely helpful and pleasant to hire. He worked diligently on the project till he succeeded on his goal to open my blocked drainage pipe. There were a lot of complications during the job but he worked hard to see it through. He is a busy man but I do advise using his company for your plumbing needs.

It took three days to get them out. He said that he checked to be sure the washer was draining and I believed him. That was a mistake. He must have only drained a small amount of water because when I ran a load of laundry that weekend, it flooded again. I've been calling for 4 days now to get them back out with no response. VERY Disappointed! I'm on a fixed low income and cant afford to pay someone else to fix what I've already paid them to do!

They came out and got my drain fixed . They were very professional and did a great job.

The best service you can find and I guarantee the best price you will EVER find !!! You would be a FOOL to call anyone else but them !!! Very honest and just all around good people they came out last minute and in very cold weather I would give them more than 5 stars but that’s the highest they will let me go on the app !! Thank you gentlemen very much I will use you guys until the day I can’t anymore 💜

We try our best. we certainly are not perfect. We are not thieves.We are not liars.We are thankful, for the fact that those that were no longer are employed with us. We pray for them. We are also thankful for every one of our customers. 48 years in Bussiness.We thank the Lord for each of them. Sincerely Jeff Grooms

I have used Groom's on a few occasions and have recommended them to others. When my home warranty company sent out someone to fix a water leak in my center island, they said it would be $1800 plus I would have to remove my island and bust up my tile and concrete. I called Groom's and it only cost me about $150 plus I had to have the back of one of the cabinets removed (minimal cost and allowed for future access, done by cabinet maker). The also put in the correct kind of hose and a shut off valve. In addition, the home warranty had sent out on 5 different occasions, someone to fix lack of hot water in my guest bathroom. Grooms figured out the problem, created an access panel in my closet and fixed what I needed for about $250. I have been extremely satisfied with their knowledge, integrity and price to this point. As a matter of fact, I recommended someone to them today!!

FYI -- I cancelled my home warranty since they sent so many crooks out to my home!!

I had an appointment at 4. At 4 the office lady called and said the plumber was tied up and would be here as soon as possible. They got here at 7:30...hot and tired but ready to work. They fixed my problem and headed to another customer. THANKS Calvin you and your helper are good guys. We appreciate you!

This started about 10 days ago and has not ended well. First of all the first Tech said we needed a new gas valve, heat sensor, and thermocouple replaced. 3 days later another Tech claiming to be the owners nephew came in and said it only needed the thermocouple and replaced it. Less than a week later the hot water tank started acting up again and we called our home warranty company to get Grooms back out.
Well the Tech today looks at my hot water tank goes outside to call his office and after about 15 minutes gets in his vehicle and leaves with no explanation. I called their office who said the warranty company had denied the claim.
After I called the warranty company I found out they said my hot water tank was not up to code. They claimed it didn't have a ball valve and a hammer arrester. Number one it has a ball valve and it is 8 years old and doesn't have to have a hammer arrester, on top of that the hammer arrester is not even part of the city code and hasn't been for at least 2 years.
I do not know what woman that thought they could lie on but they chose the wrong one.
And the truth shall set you free!!

I have used Grooms for years. They have always been very good. They are reasonable. I have had Ron the last couple of times and he is very courteous and gets the job done.

I was so impressed and satisfied with the service provided by Grooms. I expected the problem to be an expensive fix that involved tearing out part of a ceiling but we were able to avoid that thanks to their attention to detail.

I would not bother calling them. I called and made an appointment. They did not show and did not return my calls. Very disappointed. Not the same business as in the past.

Extremely professional, even when dealing with a grumpy old grandmother who wouldn’t stop complaining when she thought they were out of earshot. Have used them for years and will continue to do so.

Ordinary I’d give them a 5 but today something happened that dropped them to a 4 . From now on when I have to have them come out I’ll make sure I ask for Calvin. I will not let Tyler work on my plumbing anymore.

Had an appointment for 2pm on Friday never called or showed up on Friday or Saturday.

I made appointment for them to come in and take care business..they never shown or call me to say they wouldn't do it

Carlos came out to help with a clogged kitchen sink and he was great. Handled the problem quickly and was very nice.

It was good people was really nice I recommend them to anyone tell them tinker sent u

Have had them out a couple of times and will give them another call in the future, if needed.

Friendly customer service and the plumbers always on time and effecient!! Never have had a complaint.

Used them forever. Had apts where they never showed or called. Called back 6 times.

Amazing service!,was here on time and did a great job!.

Used Grooms for 30 years would never call anyone else. Nothing they can't handle.

Good service most of the time get you in that day

Charge me but didn't fix the toilet

on time, courteous , fair pricing. I will use them again.;

The whole experience was a blessing! Thank you

Never showed up. Number given did not answer.

cheaper ain't better..save yourself a headache

Fair and honest

Great service