Description
Custom Services is a heating, air conditioning, and plumbing company serving all of Greater Tulsa, Oklahoma. We have been proudly serving customers in Tulsa, Oklahoma since 1980. Our technicians and plumbers are trained, background checked, and uniformed professionals. Whether you are in need of service repair or perhaps just some information, our friendly customer service associates are trained and ready to assist you any time. Custom Services provides 24-hour emergency plumbing, heat, & air conditioning services. Our repair services include: installation, maintenance, AC system replacement estimates, air conditioner estimates, air duct cleaning, duct lining, duct repair and more. We service all ac makes and models.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Boilers, Custom Services, Drain Hydro Jetting, Electrical Contractors, Hydrostatic Testing, Solar Panels Installed, plumbing, Cleaning, Installation, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Jetter,
Reviews
Herman did a great job cleaning and checking both of our heating and cooling systems on a house we are selling. He reviewed the inspection report to make sure he completed the required items listed in the report. Very easy to work with! Thanks, Brent
Walt Secondine
2 years ago
My technician was Omar, who was very professional, answered all my questions completely and with understandable detail. This young man went above and beyond. I asked if it would be a problem with the unit sitting a little canted (nothing drastic). Omar used rubber shims not only to level the unit but to eliminate any vibration AT NO CHARGE & without me asking. The invoice is very explanatory in format but also Omar's description of what was done was very detailed and professional. Couldn't ask for anything more from the company or from the technician. This is the value of service that we enjoyed 20-30 years ago! Yes, I'm old. But I'm also very happy to have used Custom Services. Highly recommended!
Patty Mullins
a month ago
The service technicians are knowledgeable and friendly. Thank you Allen for your help. Allen is always very professional and knowledgeable. We have used Allen for 15+ years. He is the BEST.
Charlene Arnett
a year ago
Roxanne Myers
2 years ago
I appreciate this young man checking out my HVAC unit. Glad he didn't see any problems and I feel good about that.
cynthia young
2 months ago
Cathie Carter
8 months ago
It was great! Called beforehand, showed up earlier than expected, and were very helpful.
Tiffany Couch
3 years ago
Have used Custom for many years all of there tech are very courteous and efficient, would recommend Custom to anyone
Wonderful technician, Omar, very professional and knowledgeable. Explained everything he did and made a suggestion of a possible future need. I have utilized this company for preventive maintenance for four years and one needed repair. Great people!
Absolutely love Josh and all the staff! They're always friendly and professional and keep our equipment running smoothly. 😎
Jeremy Livingston serviced my yearly contract on my air conditioner. He did a thorough job letting me know how my unit was doing. He was very friendly and answered all my questions. He gave me a contact to help me repair my attic door which was very appreciated. I would recommend Jeremy as well as Custom Heating and Air for great service.
Professional, thorough, efficient. Pleasant manner
John Breashears
a year ago
Kent & Mindy Brown
8 months ago
Darrell Graham
3 years ago
Tony Allensworrh
5 years ago
Charles Beasley
a year ago
Barbara Gosen
6 months ago
Jeremy was very knowledgeable and checked out everything. He tightened some loose nuts, etc., and gave me some valuable information. Good job!
Larry Mullins
3 years ago
These guys service our church and they always do an outstanding job. If we have an issue with a unit they are there the same day and most of the time the problem is solved the same day. Always a great experience!!
Buyer Beware
7 months ago
I use Custom exclusively. They have fair prices and the service tech I request I know personally. He is prompt, friendly and I trust him to do only the work that is required.
You do good, fast work but when it was Custom I could set up maintenance and have it done in 2 to 3 weeks. You are booking out 2 to 3 months.
Frances Crawford
a month ago
Stephanie Shrader
7 months ago
Hiltrud Willis
3 years ago
They will rip you even for a minor part replacement work that would not take more than 10 minutes and $20 worth of parts. No one would have charged us more than $100 for the job, including labor. These guys ripped us by charging $192.81 to replace the rubber pad and a few other minor parts in the toilet tank. Avoid them at any cost. There are many fair plumbing businesses still around in the city.
Vickie Wheeler
3 months ago
Very polite young man, although we started out a little rocky, with no fault of his or mine, apparently the phone system .... but other than that this young man deserves a raise, ...very well mannered young man!
Shelley Chandler
6 years ago
Always great service at a fair price.
System needed Freon which brought it to optimal operating condition.
Natalie Stephens
3 years ago
Julia Dobbins
3 weeks ago
Jeremy was friendly, worked to get our issue fixed quickly and got our A/C working. Also received some advice for future maintenance and possible fixes. 😊
We needed a valve replaced!
Melodie Wright
4 months ago
Brian W. did a very thorough job checking out our HVAC system and was very friendly.
Andrew Commer
7 months ago
Sharon Lawson
9 months ago
He was professional and answered my questions snd did a great job maintaining my heating unit
Very well done! They did a great job!
Awesome company. I’m confident in their entire staff! Everyone was so nice and accommodating! Prices are competitive especially for the efficient service you get from their techs! I’ll never use another company!
Custom offers great customer service and perform quality work! They have a maintenance schedule and automatically set-up your 6 month service calls, so I never have to worry about our system. We have used them for over 15 years and they have always done a great job. Highly recommended!!
Plumbers had to purchase parts to install 2 bidets because the parts sent wouldn’t work. They did this in a reasonable amount of time and the bidets work as they should.
Charles Patterson
6 months ago
2 very nice and polite young men. Quick and efficient!
Ken Scribner
5 months ago
Arrived in a timely manner during after hours to repair a toilet. Discovered a part was required but supplier was already closed & doubtful toilet can be repaired due to old age & brand. Logical thing to do is replace with newer serviceable brand of toilet.
Technicians were punctual, very efficient, and very fast! I was completely satisfied.
Jennifer Boyd Martin
4 years ago
Cindy Bottomley
a year ago
Andy with Custom did an excellent job providing maintenance on our Heating unit. He was very intentional in making sure everything was working properly and ensuring that we didn't have any outside air breaches in our return system. I would highly recommend.
I initially posted a negative review, as a technician was out for a maintenance visit this afternoon and our air conditioner did not work after he left. We called the 24 hour number and were told no one was available until tomorrow afternoon. However, after noticing the review a technician came out this evening and fixed the problem. We appreciate the effort to make it right.
Daisy Jane Swendsen
3 years ago
Custom Services personnel have always been very friendly, professional in all ways and helpful. They respond quickly to any problem I might have. They just completed installation of a new A/C and Furnace and the technicians worked diligently for 2 days in the heat and humidity...never complaining.....and R.J. consistently kept me updated on what they were doing. Debbie (in the office) is an absolute joy to talk with....she is so friendly and explains everything to me. It is so reassuring to know that if I have a problem they will respond quickly and professionally. I have been their customer since 2006 and have always been completely satisfied with their service. If the opportunity ever arises, I will definitely recommend Custom Services!!
Diana & Richard Bost
3 months ago
Andy’s and Keith’s service exceeded my expectations! Mark carefully explained what he saw, what he was doing, and Demonstrated that the drain was working properly again. I really appreciated what they did. I will ask for them in person again.
We had a minor leak at our rent house around the faucets for the washer. Dalton Shook did a great job stopping the leak and talked with us about other options in case the leaks returned. Dalton was professional and took the time to explain the situation well. Everyone I spoke with in the main office was awesome - including Willie Prince! Highly recommend this company!
We have used Custom Heat & Air for many years; they are a professional and friendly staff, and the techs are punctual as well. Our regular guy moved on to another opportunity, and we miss him, however Leo performed our recent service and he's just as thorough and pleasant as Eric was. We highly recommend Custom and Leo!
Jackson was the plumber who provided service and efficiently checked all during annual checks. Jackson is diligent and goes the extra mile to explain everything clearly and succinctly. He solved a recurring problem perfectly...great insight.
We were very impressed with Jeremy's professional manner. He was very patient with us and made sure we understood the process.
Have had a plumbing maintenance contract for years. Had water start gushing from ceiling on Tuesday at 4:30 pm. Called for emergency service, was told no one could come out until Thursday. Why have a maintenance agreement promising 24 hour emergency service if they can’t handle an emergency for 48 hours?
rosemary lewis
4 years ago
Amanda Gardner
3 years ago
Tankless hot water installation
Jeremy Livingston is an exceptional technician! We scheduled service with Custom Services because we have recently moved into our home in Broken Arrow and needed our heating system checked out before cold weather sets in. Jeremy is professional, experienced and friendly. He answered all our questions and left us with a very enjoyable experience. My husband and I highly recommend him and Custom Services. We will call them again in a heartbeat as the needs arise!
Joshua Pfeiffer
3 years ago
Lynn Mundell
3 months ago
Andy was our experienced service technician who went above and beyond to confirm no possible water damage could occur from our water lines. He was knowledgeable, courteous and timely. This company is my annual service provider for years. No regrets
Steven Chambers
7 months ago
Great guy, give em a raise
Lea Ann Branham
a year ago
Prompt, professional, and courteous service.
Since I have owned my house. I have used Custom for my yearly maintenance check both heat and air. They are the Best of the Best!!! Great People!!
Anthony Prideaux
7 years ago
Eric was great very personable and knows his trade.We had a great experience.
Myrinda Jackson
a year ago
Jeremy and Robert came to repair our HVAC and it was a great experience! They arrived on time and were very friendly and personable. They kept us informed on what they were doing throughout the process and communicated very well. Just an awesome overall experience.
Rahsaan Armand Henderson
7 months ago
Mark was EXCELLENT.
Such great guys! Their service is always timely, efficient & detailed. They are in & out in 15-20 minutes & explain any issues in normal terms instead of super technical. They always call 15 mins ahead of time & are very respectful of your space. I recommend custom air for any HVAC services! Every employee I’ve interacted with has been pleasant & has very good customer service skills.
Jeremy conducted himself very professionally and explained what he was doing, why, and made helpful recommendations.
Phyllis Brown
8 months ago
Andy B came out on a Sunday evening. Looked at error code. Knew exactly what the problem was and had AC up and running in a matter of minutes. GREAT JOB!
The entire process of dealing with Custom was easy. The staff was amazing and i was happy with the product, pricie, and warranty. Custom gained a customer for life. Rich, Arron, Richard, and Markus were all great tp deal with.
missy trimble
6 years ago
At Murray Electrical Services LLC, we refer all of our customers to Custom. Custom Services is reliable, trustworthy, and dedicated. Thank you Custom Services for always doing an OUTSTANDING JOB!!
Custom Services is the best. I have used them for years, both at home and where I work. Chris was very punctual. Wore the protective shoe covers, and a face mask since we're dealing with the pandemic right now.
Chris kept me informed through the process, asked if I had any questions, and was very efficient.
Consistent with my experience with Custom over the years, great service at a fair price.
Sammy Buttons
5 years ago
I am very happy with the service. Been meaning to write a review for some time. Rich listened to want I needed and had the right solution on how to solve the air conditioning problem. Should I have another issue, I will not hesitate to contact custom air conditioning etc. again. I will also recommend them to everyone I know. Customer service was very nice and understanding. Didn't have to wait days for service.
Called for estimate on heat and air unit.
Man was 1 &1/2 hours late and never sent an e-mail, letter, phone call , nothing.
Total waste of time.
Why do they mail flyers, if they arent going to do business.
A BEST AIR is doing a great job for me now.
There was a miscommunication between me and the service tech about a service that I was charged for...but custom air took care of it and reimbursed me for it...I would use them again...good honest company...
Very nice tech, polite and knowledgeable
Excellent technical problem solver.
Anthony Moore
3 years ago
Good experience. They were able to check our unit day of call and fix the issue.
Janice Rider
4 months ago
This review includes what Custom has provided this home for more than 20 years. The heating and air conditioning units have been replaced and I pay for the yearly maintenance check for the heating and air. When I deal with the office they have always been professional and friendly. Those they send to do the maintenance checks and repairs are friendly and professional and do their job without complaints. When there has been a problem, Custom has been who I have called. Friendship is not a factor, just quality work and work ethic.
We have used Custom Heat and Air for over 30 years. These folks are the best. Our technician is exceptional. Always courteous and professional.
Stephanie Webb
3 years ago
I left a message Sunday night about an issue with my heater and Alan was here by 7:45 Monday morning. Alan was awesome! He was very knowledgeable and took the time to explain everything to me. I highly recommend Custom for any heat/air or plumbing needs.
Rebecca Snyder
3 months ago
They were quick, friendly, did a good job and cleaned up their mess
Pamela Ashford
9 months ago
Efficient service. Helpful information. Very personable technician came to inspect my furnace. Thank you and Happy Thanksgiving.
They were very compassionate yet professional. Very knowledgeable! If I have anymore issues I will call these guys with this company! They understood my point of view and made me feel very comfortable with with them. I trust these guys in my home whether I'm home or not and trust is very important to me since my 87 year old mother-in-law lives with us. You want a great job done right call Custom Services and ask for Clay and his team!
Jessie Pilgrim
2 months ago
Great service and inspection by Andy. Very professional and thorough. Would highly recommend.
Gregory Slone
3 years ago
I appreciate the professionalism and friendly Technicians. Also never have to worry about made up charges
fred childress
a year ago
This company has changed our lives. The AC design guy (JC) was absolutely amazing. He really went the extra mile to help us with a solution that fit our budget. Our home is more comfortable than it has ever been and our bills are half . Thank you JC and thank you Custom.
Marc Vessells
4 years ago
Joshua and Rey came to do our duct work cleaning to 4/26/19. The professionalism and expertise was noticed with great pleasure. Cleaning up afterward was fantastic. They both did a great job. Even when they listened to me talking, they seemed to relate and made our experience pleasurable. As a vet, it is really nice to have another vet like Rey to share stories. It was a pleasure having them in my home. Thank you Joshua and Rey and to Custom Heating & Air as well.😊
Cathey Metevelis
7 months ago
Very positive; friendly and professional; helpful
Dorcia Hastings
4 weeks ago
He was very nice explained everything he did I am so thankful for Custom Services
Crystalon Daniels
2 months ago
Andy was very knowledgeable and explained everything he was doing. He suggested a maintenance plan, told him I would follow on this.
Air conditioner serviced and old parts replaced. Good job
Jerry Quinton
3 years ago
Every time I use custom service I feel confident the job is done right.
Gail Madewell
8 months ago
Jeremy is usually same employee that is sent here for maintenance. He is very friendly and does his job well.
Custom installed my new HVAC system 11 years ago & have been maintaining service for me every since. All of their Technicians have been very good to work with and keep everything in good running order. Brian Wilson was my Technician today, he was very informative and shared information about Air Purifier systems. Custom provides the best service!
5-23-2023
Today Alan Pfeiffer came to my home to see if he could resolve a reoccurring problem with my AC system. Alan checked everything out, all parts checked out good. The problem appeared to be a intermittent problem. Alan called on his 30+ years of experience and tried another issue which appears to have fixed the problem.
Alan is a pleasure to work with.
Special thanks to Bill Bailey, the service manager, for sending Alan for my problem.
Brian was by far one of the best technicians we’ve had the pleasure of working with!
Dennis Hodnett
8 months ago
Andy was super good... He fixed a problem that we did not know we had..
We ONLY WANT Andy to come out and do our maintenance and service repairs from this day forward.
Hank Prideaux
3 years ago
Vicki Greenwade
3 years ago
The gentlemen that repaired the plumbing in our home were great. They explained the problem offering advice on the best way to repair. We took their advice. They were quick and cleaned up afterwards. I would highly recommend this company.
Cleaned the air-conditioning vents with a vacuum, vent-by-vent. Different than any other vent cleaning service used in the past.
Tech was very knowledgeable and resolved the issue quickly. I would recommend them.
Custom Services participates in the PSO Rejuvenation rebate program, they are my go to Company for ALL my Heating/AC needs! Chris was my service tech, he was through and explained ALL info and showed us the efficiency levels before and then after his work...we could feel the difference....crisp cool air! ! Explained our service done today should show us a cost savings in our future electric bills!😊 Thank you Chris. And Custom! Looking forward to a cool summer!
Andrea Shoemaker
a year ago
This was an enjoyable repair visit. I received a call giving me an exact time of arrival. David and Andy were very friendly and professional. They listened carefully when I explained the problem. They quickly fixed the problem. They gave me some suggestions of ways that the heating unit could operate more efficiently. I will recommend these guys to friends and family.
Alec Atchison
3 years ago
Omar was very helpful, capable and professional. He diagnosed the issue quickly, articulated it and fixed it quickly. He went above and beyond. I would recommend Custom Services and Omar.
Teresa Treadway
2 years ago
Rey arrived on time, very friendly, kept mask and shoe covers on while inside. Very kind to explain what he was doing and what he found. I'm asking that Rey be sent out each time. Very impressed with his going above and beyond. This visit marked second season of Rey performing maintenance, now his third visit. Nothing's changed. Same friendly, knowledgeable, reliable young man. Always pleased with his work.
Valerie Wails
3 years ago
Clayton was on time, pleasant and professional. I’ve been having issues for years finding a decent Plumber . We’ve uses Custom for our heating and air needs for over 13 years. I was so happy when They started this program. I highly recommend them.
Valerie Wails
D. Lee Shupert
3 months ago
Flavian Stellerine
2 months ago
Clayton Morris
a year ago
Chris was out and was the best technician that ive ever had!
Kathleen Stewart
9 months ago
Derrick Steele
a month ago
Great work
Mark arrived promptly after my initial call. He was extremely knowledgeable and explained everything to us. The cost was very reasonable too! We would highly recommend this company!
Ginger Wilkins
7 months ago
Was very nice, and on time. Performed service as required.
Spring check up on HVAC system. Changing filters.
Excellent service and friendly technicians always!
Teri Jordan-Richardsonx
3 years ago
Technician came on time and was efficient. Asked if we had any problems and completed the service contract. He was friendly and did a great job. Love this company and have used it for more than 10 years.
Lisa Fischer
4 months ago
Isabella White
a month ago
Brent Billingsley
a year ago
Good personality, professional and got my air working quickly
Our inspection went well! Tech was very helpful and was very efficient
Terry Howard Sr.
3 years ago
Wilfred Berlin
2 years ago
Received a valid job and good advice. Jeremy is welcome back for the next service job.
Janice North
2 months ago
He told me things about maintaining my system I didn’t know. Also he pulled out an old gross washable filter that wasn’t noticed by the last person who serviced it.
Tim Van Maren
2 years ago
We were very pleased with the installation of our new heat and air system. Ricci and Jeremy were our installers and they appeared to be very efficient and they did a fantastic job. I highly recommend Custom Services.
Dennis McDonald
a year ago
Colt was an amazing professional who came in and set our minds at ease. Thank you Colt!!!
Terri Cooper
5 months ago
Had a slab leak which had been marked by another company. Mark and Anthony pinpointed the problem and fixed it. They were professional and cleaned up their mess.
This was my first experience with Custom Services. I had heard many good things about them, and they lived up to their reputation. Very quick and efficient appointment setup, dispatch, diagnosis and repair. The gentleman that did the work, Chris, was very knowledgeable, courteous and friendly. I will definitely continue to use them.
Jen Masterson
a month ago
Preston came out on time and worked on my drain. He was very professional and pleasant. I will use this company again.
Pedro Figueroa
2 years ago
They were very professional on time got job done right and walked the extra mile to make sure job was done right
Merrilee Langer
2 years ago
Danny Mitchell
8 months ago
Great work
Jack Hayhurst
8 months ago
Super nice and professional
Wayne Kindrick
3 months ago
Cordial, quick and very capable team of Ryan and Tyler
Made two systems repairs. Explained problems and repairs. Advised costs to repair.
Outstanding Service! We know we needed maintenance on our ac but neglected to actually get it done and sure enough 99 degrees hit and it quit working. We were referred to Custom Heat and Air and the tech came out late that evening and got our system back cooling. Good rates considering it was 8pm at night. We will be using Custom for our future maintenance to avoid breakdowns again.
SF
Rick Sommers
10 months ago
Repaired leak in bathtub plumbing.
A. J. Lonian II
5 months ago
Very professional and excellent service!
Sharon Campbell
a year ago
I would highly recommend Custom services. They were friendly professional and timely. I was told it would take a full day to clean the air ducts but they were able to send 2 crews and finished in half day. Very pleasant surprise! They cleaned up any messes made and were very careful and protective of my new hard wood floors. I will definitely use them again!
Robert Mclemore
a year ago
Omar was very professional, explained everything so we could understand the problem,
Oh my goodness! Night and day difference between Custom Air and a company I used in the past! Omar, my service professional, was polite, professional at all times, and explained every aspect of the service before I even had a chance to ask. He went above and beyond to attch my air freshener to the new filter when i asked. He was knowledgeable and offered information that will help me keep my unit running smoothly for a long time. For instance, did you know that closing off vents in rooms you don't use during the summer months is actually bad for a unit and is less cost effective than leaving them open? He was willing to close them back up for me if I wanted them to be shut, but with this new knowledge, why would I? There was no sales pitch, no pressure, no hassle. Thank you, Omar and Custom Air! Problem solved!
Lisa Boevers
3 months ago
Bill Pfeiffer
3 years ago
Wow, just realized I’ve been using Custom Services for over 20 years now! One of those great companies where you never worry about anything. Always calls ahead, shows up on time, great techs that take the time to answer all my questions and concerns. 20+ years and I’ve never had anything break! What more could you ask for except another 20! Thanks.
William Collins
3 years ago
Alyce Rathbun
3 years ago
I have used Custom Plumbing for many years. They are always on time and fix whatever is wrong. They complete their work in a timely manner. I would recommend Custom to anyone needing a plumber.
Casandra Celestain
4 years ago
Diana Martinez
2 months ago
Patricia Barker
2 years ago
I have been a Custom customer for over a decade; gives me peace of mind to be able to rely on them for each season change, maintaining and repairing my heat and air system. Their techs are always kind, courteous and professional, and have not had to be asked to wear masks or practice other protective actions during the pandemic.
katherine Nicholson
2 months ago
Brian was curious, knowledgeable and informative. This company has great technicians.
Gloria McQuade
3 years ago
Custom Services has always provided expert, quality, and professional services. I have been a customer for over 20 years and have referred Custom (formerly Tobey's) to many people. Today I had my air conditioner serviced. The tech did a great job; was on time; took time to look over my furnace as well as my air conditioner. I highly recommend that everyone always have annual fall and spring check ups. The last Trane I had lasted 23 years, (probably because I had it serviced twice a year) and it would have gone on further, but I decided to upgrade myself. The Trane was still going. I just decided to retire it. Thank you Custom Services for always being there for me and taking great care of my heating, cooling, and plumbing needs! Gloria McQuade
Karleen Chambers
2 years ago
Professional and friendly.
Lawrence Lofstrom
9 months ago
On time and very professional and friendly. I chose them years ago and have never been disappointed
Great to work with. Friendly and professional staff. Customer satisfaction is a priority. Highly recommend.
Tamara Moransmith
3 years ago
Omar did a fantastic job with our A/C unit. He explained problem we've had from time to time, along with how we can curtail problem better than any other tech. Very thorough and polite, too. I really appreciate that.
Lucinda Selzler
3 months ago
Great service friendly!
Had come check water heater for safety. $99 call out to tell me it is not leaking which was obvious. Gave me a horrendously high estimate for a one hour job of running a 6 foot water line. Way over priced. Also, requested a safety inspection for the water heater. They never checked for gas leaks, never took the front panel off and never look at error codes. Simply gave me a way overpriced estimate of If wanted it replaced. So beware, your $99 service call is a cost for estimates. No safety check service will be performed as agreed. The company made it right and has now issued a refund for the service.
Very positive experience.
I have used Custom Heat and Plumbing over 30 years. I purchase their yearly heating and plumbing maintenance plans every year. I rarely need to call them for service because of the routine maintenance I receive. The techs are always professional and polite. It’s easy to make appointments because I’m called when my service is due. Their rates seem comparable to what my neighbors pay other companies. I highly recommend them!
Jeremy was the Service Tech , very knowledgeable, helpful ! Did an excellent job! I would prefer him every time to service my heat pump!!!
Herman was the service tech . Did a very excellent job , explain all he did!
Trudy Cindle
4 months ago
Brian was very pleasant and explained everything he did to my equipment.
So disappointed. I had used this company at another residence and thought they were fairly honest and reasonably priced for their services. I purchased the HVAC maintenance package for over $400 and had furnaces serviced at the end of November. Had problems right off with furnaces not blowing heat. Discovered on one unit the technician had turned off the heat at my programmable thermostat when he changed the filter but apparently forgot to turn it back on - no big deal, I found the problem and changed the setting back to run the program. On the other furnace, the programmable thermostat heat setting had also been left off but even after I put it back to the correct settings, the furnace would come on but would not blow hot air. Took off panel to furnace unit and saw that the Tech has left the gas valve switch in the off position - I switched it back on and this fixed the problem. Then this week that same furnace again would not blow hot air (burners not igniting). This time called for service. Ended up having a bad igniter. Quoted almost $300 to replace. I told Tech this price seemed excessive for the part which literally was basically a small metal rod easily replaced with one screw. He said that was just off top of his head and that he needed to check the price. While he went to his truck to check on price. I looked up the price for a Trane burner igniter and found an average price of $20. Even with 100% price mark up and maybe around $100 for labor (even though ridiculously easy to change out, the company does need to make money), I figured he would come back telling me it was more like $150 especially with my 20% discount for having a service maintenance agreement. Nope - almost $300. I declined to pay such a crazy price and went to Tulsa Appliance, purchased the part for $25, installed it in 2 seconds. I would have paid a reasonable price of around $150 for this repair, $300 is simply taking advantage. Disappointed.
robert holman
5 months ago
The technician was okay. Nice guy. And found that it was only a dirty filter restricting air flow. Replaced with MY OWN filter and charged me $100 on top of the expected $99 service charge. He was here about 30 minutes. Exorbitant!
Paul Crawford
9 months ago
Custom Services has been very professional and responsive. As a tenant of a landlord that uses their services, I would highly recommend them if you're looking for prompt and professional service. They do a great job of communicating with us about when they will be out, what they'll be doing and how we can best prepare for them. From the employees answering the phone, the appointment schedulers and the actual technicians performing the work, they are a top notch company!
Mary Distelhorst
3 years ago
Herman was professional, on-time, and he explained to me what the problem was with my heater. Then, he fixed heater and left. Well mannered and pleasant to have in my home. Thank you Custom Heat & Air for being the best!
Very knowledgeable and great customer service.
Debbie Parson
2 months ago
Fantastic
Kathryn Lyons
4 months ago
Mark Lewellen is the best plumber in Tulsa, Oklahoma.
He knows exactly what he’s doing on every occasion that I have called him.
He’s extremely knowledgeable and honest. Kathryn Lyons-Midtown, Tulsa.
⭐️⭐️⭐️⭐️⭐️
I like the phone call when they are on the was always nice and knowledge, explain when something is needed.
Jeremy and Rich thoroughly investigated all possibilities. System has worked fine since. Thanks!
Called after hours for plumbing problem. They were at my house with in 1 1/2 hours and fixed the problem quickly. Very happy with the service and the plumber showed us why the problem occurred. We will call them again if needed in the future. They quoted me a price before they came out and that is what they charged me when the work was completed.
Dwayne Townsend
8 months ago
Miranda Watson
2 years ago
Joshua was excellent, polite, and very patient to answering my questions . He spent the time checking my air conditioner. Changing filters and answering other questions. He sent me a report of what he found and would have been told if I would have needed something. This was my first time using Custom Service and will continue using them. Glad I changed.
On the Plumbing side, I used Preston and Travis. They were fast and efficient and very knowledgable. I will highly recommend them.
On the Heat & Air side, I had Edwin and Craig and a couple of others that I did not get their names. They were all fast, efficient and friendly. I had to have a lot of work done along with a new Heater & AC. They made the financial pain easier to bear! Both teams for the company were constantly cleaning up after themselves and I can't say that about other companies that I have used.
They sent Phillip out to quote me and everything was done as promised. Again, hard to find. I dealt with Kyle on the financial end and he was great to work with, too.
HATS OFF TO EVERYONE IN THE COMPANY.
Greg was very professional and efficient I am glad he was my technician.
Sandie Hodnett
2 years ago
Jeremy Livingston was very thorough and very pleasant and explained everything that he did and did so, so we could understand. Very nice guy...
Custom has great customer service, knowledgeable and friendly staff. High ethical standards and reasonable pricing. I use them for HVAC and plumbing for two homes with great results every time!
Dean Johnson
7 months ago
Carolyn Harris
a year ago
I changed network providers and did not know how to update the system’s communication. The tech came out and had another IT specialist tech by phone. We made all the necessary changes and it is fully updated. Thank you both!
Karen Gilbert
2 years ago
Great customer service
Eric Pizarro
6 months ago
Very professional, quick and efficient.
Stefanie Schopp
a year ago
We have been a customer of Custom Heat & Air for many years. Their Team of service people have always been professional and very knowledgeable. We had a new Daikin unit installed in 2018 which had some challenges as we live in a much older home, but they got it done with Team Work!!
Naomi Oplinger
a year ago
My air conditioner quit after a power surge and I called custom services, who initially had installed my air conditioner at 6p.m. And Omar arrived apparently 1 hour later and was able to fix the problem so that I had a cool evening of sleep.
Shirley House
6 years ago
Excellent service. Professional service tech.
I was able to get a quicker appointment than expected. They called as they were on the way, knew exactly what they were doing, were very efficient and polite. We will continue to call them for our HVAC and plumbing issues.
Steven Bullard
3 years ago
Rey was very professional, knowledgeable, and polite as have all Custom Services techs that have done work for me. I would highly recommend him.
They came to do the spring maintenance on my heating/cooling system. The young man was very polite and professional, answered all of my questions and explained what I could do to keep my system running efficiently.
Marcos estrada
2 months ago
Nancy Hughes
8 months ago
EXCELLENT!!
Rosalyn Kimble
8 months ago
The repair man did an excellent job in installing a hot water heater. The work was very professional and was able to accommodate all of the upgrades in a small closet. I am very well pleased with Custom's work. I had Custom Air and Heat services years ago for heating/ A/C and hot water. The hot water had an extra long life before getting a new one. Thank you Custom! Excellent job!
Justin Tichenor
8 months ago
Great company
repared light bulb on my filter element, Fairly quick responds waved the service charge since it was under warranty really happy with these people
Michael Beyer
3 months ago
David Troutman
a year ago
The tech was professional and courteous
Marcia Davenport
a year ago
Great service very professional
Our tech was friendly and efficient!! We always recieve the best customer service!
Michael Blackburn
2 years ago
Debora Housewright
6 months ago
Jeremy is a wonderful HVAC technician. Thank you for your service and advice.
Phelicia West
3 years ago
Both of the service man we’re very polite and answered all my questions.
Cheryl Burnes
3 months ago
The only thing he didn’t do was check the pressure on the outside unit
Something every year they do.
Everything else he went above snd beyond
Jeromy showed up on time and was very polite. He was able to make a quick, accurate diagnosis and had my unit running again in 10-15 minutes and the final bill was fair. I will admit we used another HVAC company to save money on a new system after being with Custom for 20+ yrs and we got what we paid for. After the new install we had a lot of damage to walls and doors which the other company did not want to fix. 5 yrs later they told us we needed a new furnace without doing a diagnosis. It turned out to be a faulty safety switch (rollout). Lesson learned, we are back with Custom HVAC.
My technician was polite and very thorough. He explained all he was doing. I would recommend him to anyone.
Very happy! Great service and they operated with integrity. I recommend.
Mike Farrimond
3 years ago
Hansen Dirani
4 months ago
Donna Beekman
5 months ago
Jeremy was the best tech we have ever had in the many years we have been with CS. Not only knows what he is talking about but conveys in a way it can be understood. Please have him come to our home each time. thank you.
Rick&Karel Bost
3 years ago
Todd (and Chris & Jordan) were knowledgeable, personable, flexible and responsive to our requests, and effective in making the repairs and adjustments that we needed. Thank you!
Custom's annual HVAC service contracts are affordable. They call you proactively to schedule my bi-annual check up services. Their techs are knowledgeable, professional and always take the time to answer any questions I have. Techs keep you updated on when they will be at your home.
Service was good, price seemed high.
Alan was very knowledgeable and professional
Very thorough and very good at explaining things.
Jeremy is a Professional!!! Jeremy came to perform the Spring A/C maintenance; and to add surge protectors that I had requested. I told him about my addic ladder not shutting properly after the original installation and I finally found out the installers left the spring off one side. Jeremy fixed that as well while he was here. He is a great person to talk with and he'll explain what he's doing when asked; he does not leave you wondering & there's no I'll have to get back with you on this or that. I feel he does a through job on the maintenance and I know my Air Conditioner will run properly with out me worrying. Thank You Jeremy!!!
Robert Shears
5 years ago
Tristen Heitmeyer
6 months ago
Nicole Williams
4 years ago
Everyone at this company that I encountered was very polite and professional!
Had an ongoing issue with our furnace. We were very frustrated and ready to get rid of our system that is 5 years old. Many repairman could not find the issue. Called Custom Service and so glad we did. Leo Thacker came out and kept checking and researching. He really put a lot of time into this. We were amazed they resolved the issue. Custom Services was very honest and has been amazing. Highly recommend.
Omar arrived on time and efficiently resolved my issue/repair. Was professional throughout the whole process. Been using Custom for a number of years.
Marsha Schmidt
7 years ago
Have used them twice this summer and both times I was very pleased with the prompt and courteous service.
The service tech was excellent! He was knowledgeable and also very polite and courteous!
I have been consistently pleased with this company.
Patty Cramer
4 months ago
On 10/20/2021 Jeremy and Robert came to my home to do the semi-annual check-up on my HVAC system. They were polite, friendly and went above and beyond their normal duties. When Jeremy was checking my furnace in the attic I asked if Robert could look at something up there that I had a question about. He did what I asked and eased my concern. Robert and I discussed installing another carbon monoxide detector and I agreed to have that done. After completing everything Jeremy went over what he did and what he found with the system. I have been using Custom Services since they installed my HVAC in 2012. They are a great company to work with, on time and reliable. Jeremy and Robert are a great example of the type of employees Custom Services has and I appreciate that quality of workmanship.
UPDATE:
3/9/2020
I’ve been using Custom Services for a long time and today Custom Services Tech Darin Parker did the seasonal check up on my A/C, including replacing 2 filters. He was polite, wore a mask & very knowledgeable. He told me about the iWave full house Air Purifier, which I am considering because it has a 99.4% inactivated rate for Covid-19 after running for 30 minutes, plus I would definitely benefit from it because of my allergies and having a dog. I’m never disappointed with the service and Darin was a great representative.
Dylan Sandrey was the technician that came to my home to do a seasonal checkup on my HVAC system. He was polite, neat and efficient in checking out the system and replacing 2 filters. I had a new HVAC system installed a few years ago by Custom Services and I've always been very pleased with the service.
Custom inspected our two A/C units, vital in our Tulsa area!
They found one of the units, which had been 'serviced' by a Home Maintenance agreement company, was not even properly bolted down after this other company 'fixed' it. This could have led to the compressor motor completely breaking down. They also indicated this system was using a non-standard refrigerant (421a) which is nearly impossible to replace.
The other A/C unit was cleared by their inspection, and they gave us a detailed reading of all figures on that A/C unit.
The inspector spent much time educating me on the technical aspects of A/C units, including innovations in the last 5 years that have greatly increased their efficiency so as to lower cooling costs greatly. I really appreciated the time and efforts of this company to keep us informed and cool!
LaTisha O'Neal
2 years ago
The serverce was timely and professional. Greg was very helpful and did a wonderful job repairing our air conditioning. I recommend the company and Greg highly. 10 out of 10!
Always quality service done!
Steven N Davis
8 months ago
Todd Johnson
10 years ago
Horrible customer service. Do not trust.
Greg Mitchell
4 weeks ago
Jim Williams
4 months ago
No complaints. Brian did a great job and communicated very well with me.
Catherine Hendrix
3 years ago
Excellent service!! Highly recommend them!!
Sean Blanton
2 months ago
Brian was very professional while also being both communicative and personable. I feel like he did an amazing job explaining to both myself and my wife what he was doing and why. We appreciated the seasonal check up for our system and are pleased with how it continues to cope with the Oklahoma heat. Thank you Brian!
Always prompt and knowledgeable.
Brenda Beautiful
2 months ago
Good experience
Marissa Wilson
6 years ago
Wow, I bought a XV18 AC system from Custom with the high efficiency furnace. This home has never been so comfortable. The reason I am writing the review is I just got my bill from PSO and it is half of the normal bill. Thank you JC! I cant wait to see the ONG bill.
Mike Anderson
10 months ago
Diana Hartzmann
a year ago
Ricci and Jeremy were the techs who installed my new heat pumps this past week. They worked very hard, spending a great deal of time in the attic during our high summer temps. They were pleasant, timely, courteous and quite efficient. Considering the situation, I can certainly not fault them for not wearing masks. The job was done in the time frame given and without much of a hassle.
John Kirkpatrick
a year ago
Andy is very particular with details and checking everything. He makes sure everything he needs to do is done correctly. Andy does a great job.
Karna Williams
4 months ago
Greg was quick, professional, knowledgeable, and answered my questions patiently.
Their employees are very friendly and courteous. When they tell you they will be there at a certain time they will do their best to be there on time. They are very knowledgeable and leave things clean when they are done. I recommend them very highly.
Very helpful and good consultation
Maritess Pedrosa
6 months ago
Alan educated my tenant on how to prevent another backup issue and then called me with a detailed explanation of services before taking payment.
Steve Rowlett
3 years ago
Great Company !
Brian from Custom just finished mid year scheduled HVAC maintenance at our house. He practically had to wade through mud to get to an outside condenser unit but he was not deterred and performed a major cleaning in spite of the muck and he was cheerful and professional throughout! He checked and tested the whole system completely and even brought new air filters. Couldn’t ask for a better guy! We have used Custom for years and have always received great service.
Omar was very professional and fixed the problem without charge, without needing to install a new expensive part. Thanks!
Responsive and professional services
Larry Lamberson
2 years ago
Omar was very professional And informative As to some of the testing he was doing to the unit. Custom heat and air install my unit over 10 years ago and have serviced it ever sense then. And I have never had a issue with them. I would highly recommend custom heat air to anyone who needs a new unit or service to existing unit
Oklahoma Relic Hunter
4 years ago
The guys came in and installed our new Daikin Heat and Air system. They did a great job and it works awesome.
deshonna henry
a year ago
The tech was very nice and friendly. He got right to work and was efficient. He wore plastic booties so he wouldn’t track in dirt and he cleaned up after himself.
Sherrie Romine
5 months ago
The men were courteous, professional and very respectful. That means a lot to me. And they were quick. They knew just what to do. I'd use them again!
Great service ! John Frye excellent tech! Arrived within minutes!
Justin Carter
9 months ago
Andy was amazing, virtuous and informative. He not only completed the service I requested quickly but he also gave me so many helpful tips that are much appreciated! Great service thank you
Becky Robertson
2 years ago
The service person, named Rey, was courteous and quickly performed the regular maintenance, then gave a review of both the exterior and interior heating systems.
Herman Brodersen
3 years ago
Mary Hendrick
5 months ago
Your tech was fabulous!
Highly recommend him.
Noticed the fan wasn’t turning on the outside air conditioning unit on a Saturday morning. Called and a friendly technician was onsite within 30 minutes and the problem was fixed (capacitor) in another 15 minutes. Couldn’t ask for better service!
harold rem;inger
3 years ago
Donna Hatley
3 months ago
Matt was well mannered, polite and seemed knowledgeable about what he was doing. Very happy with his service.
Montez Mutzig MD
5 years ago
We have utilized Custom services since 1993. They were the only company out of ten consultants that were able to figure out how to get air conditioning to to a sun room with a brick floor and one return air vent. Needles to say we bought 2 new ac units from them. They maintained them regularly and only twice did they have to make a service call in 25 years. This summer our coil went out on our upstairs ac unit. Since we’re in the process of renovating our house the decision was made to upgrade and we purchased 2 new ac and furnace units. They are extremely energy efficient and the fans are so quiet you can hardly tell that they are running.
The employees are professional and always courteous and knowledgeable about their area of expertise. The office keeps track and always notifys us of our biannual maintenance on our heating and air conditioner units.
We will always be a loyal fan and Custom is number ONE for our family for heating and air conditioning. Thanks Custom for keeping us extremely COOL in the summer and warm in the winter.
Raymond Replogle
a year ago
Service Associate was very informative and professional.
Carter Mathews
2 years ago
Germond is always very professional, knowledgeable, friendly, and helpful.
jessica abney
4 years ago
Received service today from John Frye and another associate with Custom. Outstanding service, very polite, informative, and efficient. I was impressed that he said I love my job. Let me say, John, you can tell!!! Thanks for a job well done!!!
Lee Ann Stockton
a year ago
Our A/C stopped working. When I contacted Custom via chat message they said they could have someone out the next day, but later called and said they had a cancellation and could make it out the same day. When the tech arrived it only took a few minutes for him to find the problem and fix it. BIG THANK YOU!!
Timothy Williams
a month ago
Debbie Riedel
4 months ago
I was surprised that the technician called and moved my appointment up. I had an original appointment between 1-5pm so you can imagine my surprise that I was to get it done earlier.
Oman was very cordial and knowledgeable about the heater and gave me suggestions on the fan. He was very nice and treated me with upmost respect.
I love doing business with Custom Services. I have the twice a year maintenance plan that keeps my air and furnace running properly.
Been using Custom for over 10 year always on time and very professional
Sandy MacDonald
7 months ago
Allen was and always has been very knowledgeable, trustworthy and professional.
Wesley Covey came out to fix our A/C at the business. He quickly identified the problem and resolved the issue within minutes. He was very professional and offered up suggestions for better service in the future. Great company
curtis barone
7 months ago
angela rhoden
2 years ago
I’ve been with Custom for more than 25 years. I use their yearly service plan and love it. They have always been professional and helpful. Very attentive when I’ve had emergencies. I’m very pleased with my decision to be client of Custom. A company with Old fashion values is a blessing.
I am incredibly impressed with Custom Services!! Greg was at my home to repair my AC and not only was he very professional and polite, but also very considerate of the need for fast and proficient repair. This was by far one of the best service experiences I have ever had and I will definitely continue to use Custom Services and also recommend them to everyone. Thank you all so much!
Chelsea is awesome. She not only did a very thorough job servicing our 2 AC units, she identified and corrected an issue with our condensate drain at the attic mainline (vacuumed & flushed the drainline).
I appreciate the servicemen’s honestly and hard work to find the problem that could have cost thousands but turned out to be a simple warranty fix.
Skilled and experienced service men.
Chuck was wonderful! He quickly helped me with my plumbing issues and was so professional! I highly recommend!
Karen Matheson
3 years ago
As a fellow veteran I appreciate the quality of work the people at Custom Services provide. They have such a diverse and welcoming culture. I’m very proud to be a part of this company and I enjoy having pride in all of our work.
Kathryn Santine
2 years ago
Janna Greathouse
2 months ago
Willy was here and he did a great job. The guys are always great and very serviceable. Thanks a bunch, Jim Reagor
Heather Ellis
3 years ago
Janice Hickey
7 months ago
They are always courteous, efficient and helpful.
Cassandra Simmons
a year ago
Richard Polk
4 months ago
Nancy K Edwards
5 months ago
I appreciate his catching problems and wearing his mask.
Justin Palmer
3 years ago
Mahala Mittal
a month ago
Natalie Scrimsher
2 years ago
The techs are friendly, professional and thorough. They take the time to discuss and answer any questions. Won't use anyone else!
Jeremy came out was extremely efficient and took care of my needs with great care. Even went beyond what he had to do
CLAUDIA TROMPETER
8 months ago
Did a good job of reviewing system check-up with me and answering my questions.
Emily Duensing
2 years ago
Randy Coleman
2 weeks ago
Jeremy was very knowledgeable. Listened to and answered every question. Took the time needed to to a great job!!
Leeann Johnston
a year ago
E.Sharon Wilson
4 months ago
Great professionalism, knowledgeable and courteous technician.
Robert Guinn
7 months ago
Alberto Gallegos
2 years ago
What a wonderful company! From start to finish including helping me apply for financing. After contacting a few local a/c services in my area and they treated me as an inconvenience. Contacted Custom Services and from the start were great especially since they said I’m not in their service area. A service rep was sent out to analyze what i would need since it was replacing a 30 year old unit and within a few days of that everything was set up for the install. The installers showed up not only on time but a bit early for both days they were there. They were very polite and worked even through lunch on both days, being that this was in July and they were doing their best to get the a/c working. The cleanup was so remarkable, other than one little 1” piece of wire i found, you couldn’t have known they were ever there. The unit I had installed is also phenomenal. Highly recommend, the unit and the company. Only drawback is I wish my unit would’ve held out just a few more months so I could’ve gotten in on their vacation incentive they’re were offering with new unit installs 👀💁🏻♂️😂
Jeff “gentleman113tulsa” Stauffer
2 months ago
Pleasant and professional young man, Mr. Tyler Snodgrass. We thought he did a thorough inspection of our system. We appreciated his attention to details and recommendations.
Gayle Perkins
2 years ago
Custom Services was able to fit my elderly parents into their very busy schedule on the same day as I called. Their shower drain was backing up when kitchen sink was in use which was terribly inconvenient. The shower drain was fixed very quickly and customer service followed up with me the following day to make sure that my parents were satisfied with the job, which they most definitely were!
Worst customer service I've ever experienced in a long time. They WILL NOT come if you don't answer your phone, even if you tell them that you will be there and have a scheduled appointment. They also NEVER leave a message. We learned that lesson last fall. They called at 7:45 to tell me they would be there in 20 maybe 30 minutes max. I thought that was a perfect amount of time to fold a load of laundry and tidy up but that I wouldn't have time to pull my laptop out and start working. Then an hour went by. I called THEM and they told me that they couldn't come while it was raining and that they would come as soon as it stopped. WHAT?!?!?! Finally at 10 they showed up to start the appt only to have to go back to their warehouse bc they didn't have the right part. He said that they gave him the wrong part. Lesson of the day: check your stuff before you leave! The guy who came was really helpful and did a great job but it doesn't nearly make up for the other nonsense. They are lacking some serious organizational and customer service skills. It killed half a day, so be prepared...7:45 am to 12:20 pm.
They are always within the time period specified. They come in and do their job effectively and in a reasonable time frame. I have used them for over 5 years and have no plans to change.
Angela McConnell
3 years ago
Called this morning because heater decided it wanted to be an air conditioner instead and just blow cool air. They had someone on there way to me very quickly!! The tech fixed the issue quickly and explained it all to me. I have used Custom twice now and am very happy with how they run the business and take care of their customers.
Custom services is a quality company with fair prices. This is why we have been with them for many years and will continue to stay with them. Finnegan in the office was very supportive and helpful and Jeremy came out right away that day and did repair and maintenance on my air conditioning system. They are both an asset to this company. I give them a four-star rating. Thanks a million.
Just scheduled a service call. The guy who showed up was rude from the get go. Very poor customer service. Will not be using them again because why would I want to if the service men can’t even be friendly?!
Rodney Bradley
4 months ago
Great guy! Did an amazing job. Overall Michael was a great guy!!
The tech performed the yearly A/C system check/maintenance of which I pay the yearly maintenance payment. He was very professional and informative.
Raymond Green
3 years ago
PHOENIX YOUNGBLOOD
a year ago
They are liars. Get a second opinion and someone to check any work this company does.
Marlin Bence
4 months ago
RJ and David...You would be hard pressed to find two more professional, compassionate and conscientious young men. I had a new HVAC system put in and i am so glad i turned down my other bids and STAYED with Custom. Chris Patton guided me through options for my little house. Debbie at the office kept me informed on all aspects of what was about to happen. I also appreciate the company Called Winfox contractors who heip with aspects of my project. I had to have my closet dissasembled to get the old and new hvac in and out of my attic and a can light fixed. They where talented and professional.
Donna Breedlove
3 years ago
Jennifer Green
2 years ago
Technician was very professional, knowledgeable, and friendly.
Ella Griffin
4 months ago
Great service. Greg was through and efficient.
Lilia Yeromenko
2 months ago
The service person was courteous, knowledgeable, and personable. I was very satisfied.
Erica Gillette
2 years ago
Lester Thompson
2 years ago
I had been with this company for 15 + years maintaining my heating and air. And have spent a significant amount of money with them. Recently I used their plumbing services and very, very much disappointed. They came out on a Tuesday to unclog a sewer clean out pipe. Unfortunately the following Saturday my drain started backing up again. Right away I called and explained that I needed them to come back because they did not resolve the issue completely. Keep in mind they offer emergency services. They told me they couldn't come back until the following Monday and on top of that wanted to charge me because it may require using a camera. I asked to speak to a Manager they refused to have one call me back until Monday. So to end my frustration I called Williams Plumbing and paid them after wasting my money with Custom. I'm NOT going to spend another dime with Custom after my Heating and Air contract is over.
Update to my review. A manager called me after left my 1 star and my comments. He paid a visit to my home to personally apologize for the poor customer service I received and reimbursed me for the cost of the service they performed. I very much appreciated the service recovery and I will continue to use their heating and air services. Also I will update my rating to a 4.
Pleasant, professional, informative
David Troutman
6 years ago
Good communication with the office and their repairman Keith Walker was very professional and did a great job.
Lawrence Gaston
2 months ago
Jesse Ward did a great job!
Our technician explained what is the reason for needed cooling fluid. He advised us if the small leak gets bigger Custom would have to return to refill cooling fluid. The technician, Omar, let us know of the new system the Custom was now installing. We let Omar know we will be contacting the Consultants for a sit down within a few months.
Donna Anderson
5 months ago
I was very with the work Brian did for us.
bates michael
7 months ago
Nice work and nice guy
ralph sunley
5 months ago
Andy B. Is the best. Very professional and polite. He goes out of his way to please the home owner. He fixed a ventilation issue that should have been done during the installation our new AC and furnace. I will always request Andy B as my service tech.
Custom always does a good job, is always on time and never tries to sell me something I don’t need
Charles Tompkins
a year ago
Tech was good, knew his business very professional, great visit.
Brent Leonard
4 months ago
Richie Anderson
4 months ago
Their customer service lacks a lot, Adam who is in their office is so rude and I've been a customer for years and over the past few years their service has been 1/2 way done. Save your money and go somewhere else for your needs!
James Hamilton
7 years ago
They came out to check my furnace which was not working. They gave my wife a quote for a new smart valve and blower that was outrageous. They wanted to charge 900 bucks for the smart valve itself. Unfortunately, I've had to replace the smart valve before and know that the cost of the labor and part shouldn't be that much, maybe half that amount. I'll never do business with this company that is price gouging. The part itself can be bought online for 200-300 bucks, and you're going to charge me 900, really?
Rolinda Baldwin
2 years ago
Christopher Waters
2 years ago
We signed up for pre-paid winter servicing of our heating system. Custom services called and reminded us and their service technician came and inspected our systems. He was very professional and efficient. I’m very pleased and will continue to use Custom Services.
Steve Warrick
2 months ago
Pleasant…knew how to fix the issue…timely.
Bethany Crow
7 months ago
The job was performed quickly, and was well done. Greg explained things well. Thank you.
Naomi Reynolds
2 weeks ago
Gregory Graham
2 years ago
Glen Herzberger
a year ago
He explained the what he did.
Honest and straight to the point. Let me know the issue. Fixed it right away and was professional the entire time.
Susan Woodard
3 years ago
Professional service. Custom Service called to let me know serviceman was on his way. Serviceman polite and did a good job. I am as given a discount for being a Healthcare worker. Thank you Custom for offering this provision during this time, a reflection of a generous and giving organization.
Karen Mahaffey
2 years ago
Custom takes excellant care of my heating & air conditioner. I have used them for a number of years now & I now use them if I need a plumber also. I trust them completely.
Harrison; the tech on the job, was very nice, professional. Took his time unlike a few techs in the past. Did a good job as far as I can tell. I will request Harrison In the future.
Kristin Green
2 years ago
I had a faucet leak and Custom booked me right away. They arrived early and took only a few minutes to diagnose and repair the leak in my sink. The gentlemen that did the work were clean, respectful and very professional. I highly recommend Custom for any services they provide.
Chris Slagle
8 months ago
Very impressed with this company! Very quick, professional and affordable. Every person I’ve met or spoken too with this company has been extremely kind and eager to help. My circumstance was not an easy task and they have managed to completely remove, reroute and install a new heat and air unit in a very short time! Much appreciated during a hot Oklahoma summer! Highly recommend this company!
THEY ARE GREAT!!! CUSTOMER SERVICE IS EXCELLENT!!! REASONABLE PRICES!!! CONTACT THEM!!!
The techs are always very professional and knowledgeable. Got us up and running again in no time at all. So glad we chose them to install our system years ago. They’ve been so wonderful to work with and worth every penny!!
James Proszek
2 years ago
David Johnson
2 years ago
My 23-year-old heater broke down, so I called Custom Service and Chris came over and set me up with a new system. Ricky and Jeromy did the installation, and everything looks good and works great. Thank you
Most excellent! Prompt. Good listeners, quick & professional assessment of problem & need... went right to work with remedy using high quality parts. Thoroughly checked work & cleaned up completely after job completed. A very happy customer.
Sally Douglass
3 years ago
Connie Hudson
a month ago
Customer service was great very friendly and helpful.
Elsa Mazzucca
9 months ago
I am delighted with the service.
Douglas Jeter
a month ago
Kristine Sexter
3 years ago
Custom Services exemplifies a rare combination of technical knowledge with exceptional customer service. And from what I have seen about the organization, this is a top down, commitment to simply being the best.
Frances Bowman
2 years ago
Custom just completed the installation of new heat and air in our upstairs and rerouting of the ducts in our attic. Rich was our sales contact and he listened to what we wanted and made sure it happened. The installation Team, RJ, David and David were fantastic. They were professional, efficient, compiled with Covid-19 safety protocol, and walked us through everything before they left answering all our questions. They were a pleasure to meet and we have never had a Team clean up everything like they did.
We have been customers of Custom for over 20 years. They just keep getting better.
Super professional and great customer service from sales to installers to office . All around great job!
Dale McKinney
2 years ago
I had them in for the regular six month check up, to get ready for winter. They were supposed to come this afternoon, however they had a an opening and came this morning. That was very convenient. Ray had been here before. Earlier this year I got the Daikon AC & furnace special. Ray remembered my old system. He answered a couple of questions I had. He’s very knowledgeable. I’m getting very high efficiency on my heater. It’s good to know I can depend on my heater and on Custom to keep it running smoothly. Thanks, Ray.
Pamala Carter
3 months ago
Friendly professional diligant experienced service tech
Brandon Goswick
3 years ago
Bridgette johnson
2 years ago
Steven Halter
3 years ago
Called and scheduled with Custom services during the week. I scheduled them to come out on Saturday December 4th and paid in advance for them to service my furnace. They gave me a window of 8am-1pm and sent me a text confirming that they would be coming. I waited around from 8am-1pm and never heard from them. I called and they informed me that they were not going to be showing up. They never called, sent a text, or left a voicemail letting me know that they would not be showing up. I would not recommend them to anyone. It takes nothing to reach out and Inform your customer about what’s going on. Very poor customer service. Would not recommend.
Jason Gambill
6 years ago
Jennifer Maddux
8 months ago
Very professional and answered any questions I had. Timely service!
Good people. Great service
Redbeard3261
8 months ago
dolores schiffman
2 years ago
The service from my installers was great. They were on time, kept me updated on what they were doing, and were very profess. Jose and JD are the best!
Landon was respectful of my time and property, thorough with his inspection; polite and professional.
Joan Wilkinson
6 years ago
We were very pleased with the service work done by Dylan Sandry. He was thorough, helpful with our questions, courteous and conscientious.
.
Debbie Snodgrass
2 years ago
Our service tech Jeremy was great. His communication before the appointment was helpful and it didn't stop once he arrived. Jeremy went to work, explained what he was doing and helped me understand more about my system.
I've used Custom Services many times and I never feel like they are trying to sell me something I don't need. When my system fails or needs maintenance, they are the first I call.
Katherine Strecker
2 years ago
Omar is great!
We really appreciate the great service we received. Our Tech made sure we knew and understood what an
d why he took each step and made sure to provide great feedback at the end of the visit. I really believe he wanted to be sure our system was ready for the extrene cold temperstures forecast for next weekend.
Judy Mullins
4 months ago
Zach was timely, professional, and thorough. Answered all questions.
Jeremy Livingston
3 years ago
The quality of this company's craftsmanship is outstanding. They have a plumbing department, and their work is outstanding!! Their wide knowledge of all the components in HVAC is superb!! I'll refer this company to anyone for all their HVAC and plumbing needs!!!
Dustin Johnson
5 years ago
Originally I gave this company a bad review. I was a bit of a jerk about it but they waived the fee and even attempted to contact me and make the situation right I was too busy to answer the phone when they called. The situation was resolved by then so I'm changing my review. I think what happened is possibly my tenant was lying to me about them not showing up rather than admitting he was sleeping and I just assumed that they were the ones lying because my tenant works nights and sleeps during the day anyway I'm glad they made the situation right it all is good
Stephen Shrader
2 years ago
Used Custom for years and they have always done a good job for me.
Very professional & knowledgeable!
I personally deal with these guys on commercial jobs.
Good work efficient pace give them a call.
& for Electrical needs call Gilley electric
Ricci and Jeremy install a new AC/heater unit for me. They were very friendly, professional, courteous and very knowledgeable. Installed the AC in one day so I didn't have to go without the AC overnight and finished up the heater portion the next morning.
Steve Sixsmith
a year ago
The 50's vintage home was in need of a complete HVAC system overhaul. Multiple proposals were reviewed and we selected Custom. We found all of the people with whom we dealt at Custom, to be exceptional - from Chris, the System Design Consultant, to the Installation Technicians, Tim, Edwin and David. All of these individuals were clearly very professional, and a pleasure to work with, - leaving us with a high quality product expertly installed. A five star rating for sure !
FAST FORWARD to Summer of '22. We've used Custom ever since we moved to Broken Arrow two years ago. They've provided four heat and air system health checks during that period. Each tech was totally outstanding and thorough - not uncommon for them to be on site for 1 to
1-1/2 hours. I can't say enough how satisfied I am with Custom - my five star rating stands firm.
Reba Riederer
6 months ago
Jeanne Carroll
3 years ago
The guys were great! I highly recommend! The guys were friendly and professional and took the time and the care to repair the broken faucet rather than replace it, saving me hundreds of dollars! They really know their stuff and love their jobs. The pride they take in their job performance is evident in everything you do. Thank you!
David McBride
9 months ago
A very positive experience with the gentleman who conducted the scheduled maintenance.
Susan Lisenbee
3 weeks ago
Ricci and Jeremy did a great job installing our new AC system. On time, very professional, cleaned up everything, hauled away the old. Very pleased with the service and care I have received.
Kurt Stenstrom
2 years ago
Jim Charlton
6 months ago
Did a very thorough job. Got the system working by working extensively on the gas pipes.
We had custom services come out for plumbing on my sisters house, Chris was awesome. I’ve been so happy with this company as a whole. Abby is such a delight to talk to. I’ll keep telling my friends about this amazing company!
Robyn Stuart
7 months ago
Patricia Smith
6 years ago
Jessica Pentecost
2 years ago
I have used Custom Services for 10 years (or more). They are honest and the quality of their work has always been high. They get to you as fast as possible and work as quick as possible.
judi rastenis
4 weeks ago
I am very happy with the service we received on my air conditioner. The technician was knowledgeable and courteous and went out of his way to get my unit in working order today.
Germond came out to do our annual service on our heat and air unit. He as on time and very professional. I will certainly ask for him in the future.
Brian very thorough and knowledgeable. On time and respectful of my property and explained services.
First experience with Custom Services. Totally satisfied with service and cost, and your technician, Michael, was wonderful. Polite, professional and knowledgeable. I hope he is, and certainly should be, a very valued employee. Wish there were more young people like him!
Simply the best! Have been working with them since 2006 and they are always professional and their work is top notch! Highly recommend!
We bought a new HVAC unit from them and had them installed. It was not cheap. After many errors and an unreasonable amount of time they got it done. They gave us two years of maintenance to make up for their terrible quality of work. At today’s service appointment the tech came out to service our perfectly fine working air conditioner, caught his tool on fire, fried the circuit board, then tells us they can’t fix it today. We will have to go without until their part comes in. Highly incompetent, unqualified technicians.
Joshua Willits
4 years ago
They do great work
Mary Ann Giordano
3 years ago
Matthew Baxter
a year ago
Omar showed up on time, and explained everything he was going to do, as well as what he recommended and why.
BettyAnn Adams
3 years ago
I would have liked a more detailed invoice. 198 seems a lot to pay for taking out the stuff in back of toilet and replacing with new equipment. Barely there 30 minutes. I had the service plan so thought I wouldn’t pay as much.
Terry OMalley
8 months ago
We have used Custom for four or five years now and have been very happy. It never takes long to get an appointment and after the appointment is set they are always prompt! They are courteous and I trust the work the do. No worries with Custom!
John Mitsdarfer
2 years ago
Great service from technician David Marsh. Diligent work. Explained everything he was doing and took time to make sure my units were clean and running
Darrell Raymond
4 months ago
Pleased with service
Pamela O'Neal
2 years ago
Ray was my technician and he was very thorough and explained the efficiency of my two heaters, how they rated and what is the standard. He took time to make sure I understood and then asked if I had any questions. I was thoroughly pleased with his professionalism and wonderful attitude. Thank you Custom Services for sending him for my HVAC maintenance.
Only ever had one minor issue with company and was resolved quickly by management. Highly recommend, friendly techs, explain everything in depth.
JANA BRADLEY-OTTEN
3 weeks ago
Jeremy is very knowledgable and pleasant to work with. He has always done a good job on all 3 of the service calls he has made at my residence.
This company charged me an extra $113.00 for services I didn't agree to...thought I was agreeing to $89 service call...very dishonest...
Jennie Hillenburg
a year ago
Omar was professional and did a great job!
Mark Thomsen
4 months ago
Michael was very professional. He check and clean the unit throughly. Made sure all was operating efficiently.
Answer all questions.
I highly recommend Michael.
Michele Skelton
5 years ago
I am very happy with the service I received from Custom Services. I needed a plumber fast and they came out and fixed everything up for me within a couple hours of me calling. Mark Lewellen is who helped us today, and he was very nice and knowledgeable . I highly recommend this company.
randall love.
3 years ago
Brian Did an excellent job checking my heater,he was very friendly,seemed to know a great deal about my system and checked it thoroughly which I find quite typical of Custom Heat and Air
Forrest Cowan
4 weeks ago
Great service very professional very nice and friendly service technician highly recommended
Rogers County Democrats
a year ago
Herman was thorough and made sure to answer all our questions. We felt the work was done properly and professionally. We also signed up for their annual service plan.
Custom installed a new Trane heat and air system for us in 2016 and have provided service since. We have been very pleased with the quality and service received over the years! Would highly recommend.
Lisa Henderson
6 days ago
Always pleasant.
Ruben Garcia
9 months ago
David Armijo
3 months ago
They were professional explained everything to me and installed my gas fire pit. Thanks
Herman is very professional and a great customer service ambassador. He explained the issue and resolved it.
Thank you Herman
Mrs SchonBerner
3 years ago
Alan was so helpful! He came to service our air conditioner within about 30 minutes of us calling. He was very friendly and finished the repair quickly with no problem. We have always had exceptional service from Custom and today was no exception. Thank you so much for helping us stay cool during this crazy time.
I called for a plumber, due to a drain backup, I called about 7:30 am, they were at my house about 8:10 am. Couldn't have been more pleased!!!
They were thorough in their work. They provide clear explanation of what they did and why. Answered all my questions.
Brian is awesome doing maintenance!
Too bad I can’t say Custom Heat n Air as a company is
tnpannel .tnpannel
3 years ago
I had a water leak in one of the bathrooms that I wasn't sure where the water was coming from and so I prayed and told the Lord that I need somebody out here that understands the situation and can fix it in one day so they sent a man named Clayton I told him what I was experiencing and he told me exactly what was going on he knew exactly what the problem was and how to fix it and I was almost surprised but I realized God answered my prayer for help and we got along together like a couple of kids in a sandbox and he did an expert job and only wanted to do all it was right and necessary and even the price for doing the work was reasonable. Custom heat and air is employee-owned these guys work together and they do a great job and the difference is very noticeable compared to other companies I'm glad I chose Custom.
We have been with Custom for a few years now and I would trust no one else to our business and home than to their professional and experienced technicians. We do the annual maintenance cleanings and filter change for both properties and have been extremely pleased with the Techs and Custom's process. Good quality work.
Jennifer Maddux
3 years ago
We always appreciate great service and professionalism from Custom Services. They are never pushy to buy a new unit while we hold onto our older unit as long as we can. They simply present options and leave it up to us to decide. This is a good company!
Nicole Nwosu
8 months ago
Donald Skorvaga
a year ago
Karla Winterscheidt
6 years ago
They do the yearly maintenance on our furnace and a/c. Always nice service techs and they show up when they say they will and they do a great job of servicing our units. They call us to make the appt so we don't have to remember to call them when the seasons change.
Not only am I completely satisfied with the solution Chris recommended but the installation team of Ricci and Jeremy were total pros. It really gives me peace of mind in a purchase like this. Well done Custom!
Demetra Pinos
4 years ago
Custom Services did a great job. They were on time and polite. They made sure everything was done properly and well. Highly recommend them !
They conducted a review and decided their equipment was not capable of doing a good job.
Berin Schneider
4 years ago
I thought it was too expensive, but I don't know the going rate. $600 to replace two hose bibs!
Rebecca Chase
8 months ago
Tech was very efficient and answered our questions and made some helpful recommendations. Very much appreciated his time and knowledge.
Inspection of interior walls of HVAC ducts. Very thorough, provided video copy of inspection. Tech was very professional, knowledgeable of systems and detailed in responding to questions
Katie Brownlee
a year ago
Cathy Furlong
6 months ago
We have used Custom Services for many years for our semi annual service checkups and have never had a problem.
Andrew Whiten
3 years ago
Phyllis McLemore
a year ago
They were fast, efficient, polite, professional,
Herman serviced my heater for my maintenance check. He is always great. I know I'm in good hands. Todd came out to clean out my floor drain that was backing up. Todd always makes sure everything is working right before leaving. Thanks.
Andy was great! Very nice and professional. Also, the person who scheduled the appointment was very nice and called to let me know the tech was on his way. Great service all around!
Valerie spivey
5 months ago
Excellent service, thanks.
patrick allford
5 months ago
Cindy Alexander
4 months ago
Professional, friendly service
Brenda Newcomer
3 months ago
This company over charges for service. $521.00 to flip two breakers, check pressure, and then say. We need an a-coil. Cost for that would be $4500.00. Called a different service to get second opinion no charge to to do the same thing he did gave them same opinion need a-coil cost to replace $3050.00.
Michael Holderman
8 months ago
They are reliable and good at solving the issue unlike others trying to upsell or applying stupid service and parts charges - Highly recommended.
5 Star Service!!! We had a number of problem areas, & Mark took care of each & every one carefully & methodically, making them look easy at the same time. He left the areas cleaner than he found them, too! I'd recommend him in a minute!
rita williams
3 years ago
My technician knew right off what the problem was and explained the problem to me....he took his time to install and double check system before he left to make sure.it was operating correctly..
Shoop here! Did you know I’m not only the spokesperson ‘round here but I’m a real customer too? It’s a fact. And here’s another fact, the new Daikin unit they boys installed in my home is really something special - smaller, the temperature is more stable throughout the house, it’s so QUIET, and costs less to operate. Our little place is so cozy now. And Momma loves it! You know that’s a big deal. ‘Course, it goes without saying, the installers were prompt, careful, courteous, and friendly. And they communicated well, so we knew just what was happening through the whole process. Let me tell you, it’s gratifying to be Custom’s spokesperson because, they’re the real deal. For me and momma, it was “Problem solved!”
Michael Baxter
8 months ago
Alan was professional and helpful.
Claudia Bamford
a year ago
Steve Bradshaw
4 months ago
fixed plumbing line clog
Glen Closterman
6 years ago
put a pound of freon in my ac supposedly, ac went out 2 weeks later. charged me 217 bucks
Clayton was wonderful!! He had to work so hard to get me up and running . He was so kind and always with a smile . Everyone at Custom was wonderful!!
Eugene Latham
5 months ago
The Tech was very helpful and professional.
Dreama Vickers
a year ago
Omar came out to do our maintenance and went above and beyond. He took time to go everything he did. Highly recommend this company.
Steven Tipton
a month ago
We have had very good service from Custom. We have been using them for 24 years. Alan was excellent. He was on time, found our air conditioner problem quickly and performed the required repairs. I highly recommend Custom.
Steve Trammell
3 years ago
Jessica Palmer
3 years ago
Absolutely love this company! They work hard and meet your service needs. I would recommend them to anyone looking for heat/air or plumbing services.
I appreciate the responsiveness and professionalism of each of the Custom team members from the dispatch group to the field technicians. I respect their expertise and count on their skills and they have delivered every tine I have utilized this group. Highly recommended.
I love this company. I do the yearly maintenance contract with them, which is awesome because they service my AC in the spring and my heater in the fall leaving me with no worries if my equipment is ready to go. They are very knowledgeable and not pushy at all. They will give recommendations but not force you into doing something you don't want to do. Awesome company.
1st Review...2018Over 25 years of service & 3 homes, Custom is my choice of quality hvac & plumbing service. Thank you Custom!
2nd Review 2020...woke up to cold home...fan running but no heat and outside temp was 27F. Called Custom to repair. Abby in the call center knew me by name and was so helpful and reassuring. She was able to schedule Herman out and he arrived within 30 min and then we had heat within 20 minutes. Love Custom!
Brandy Collins
5 years ago
I’ve used Custom Services HAC for the last 20 plus years. I’ve purchased & followed w maintenance contracts 3 HAC systems for my first home & when I moved to my second home, & my parents home. The Custom team members have always been courteous & well trained to maintain my HAC systems. Greg did a great job w my most recent winter service check. I highly recommend Custom Service for HAC systems & maintenance!
Jeremy was super friendly and professional. We have been using this company for 4 years and very happy with there service. Thank you
The furnace was good and Herman was a very friendly man and was helpful with all the questions I had was happy with him and the company
Jeff Dockins
4 months ago
Does a good job.,
Mark knew immediately what was wrong with my kitchen faucet. Fixed it in 10 minutes. Came earlier than expected which saved me money and time. He was very polite and professional.
Tracie Wareham
2 years ago
The technician was very friendly, wore has mask and took good care of of them new system I had installed by Custom Air earlier. I am very pleased with my new Daikin equipment.
Stephen Robinson
3 years ago
Great service and professional work. We are quite satisfied with our tech’s knowledge of what he was doing.
Ronda Spears
2 months ago
We have utilized Custom Services as our heating and air company for the past 28 years! That’s correct. We have been with them since the beginning. They‘ve improved our comfort in all three of the homes we’ve lived in over the years. They accessed our needs, and have always delivered what needed to be done in a pleasant, professional, punctual manner. We feel that we’ve received high quality products and service at a fair price. We do subscribe to their PMA program, which gives a nice sense of security. Years ago, when our children were toddlers, our heater quit late into the evening on a very cold night. With one call made, Custom was there, at a reasonable rate. And because Custom honors and see the value of your requesting the same technician each time- Alan knew we had small children and how important heat was throughout the night, so we were made a priority.
That’s our story, but I’m sure other clients have many similar stories to share. And by the same token, we’ve gladly given our appointment times to people who have had higher priority due to their needs. It’s just how this company works. Custom is a wonderful company which I can’t say enough nice things about. They’re a great group of people!
Brian is great! Friendly, knowledgeable and very efficient. Great job. Have Loved Custom HVAC for many many years.
On time, professional and thorough. Did a great job and I felt a fair price. Have used Custom for years, and will continue to do so! 👍🏼
Ashley Keator
2 years ago
Ricci and Jeremy did a fantastic job installing our new Daikin HVAC. They were very efficient and professional with their work. We couldn't be happier.
Mark, our technician is the nicest guy. He’s so knowledgeable and respectful of his surroundings. Always on time and they send a confirmation the day before your appointment. I highly recommend Custom Services!
Brian was professional and amazing
Barbara McGee
4 months ago
Sheila Balfour
7 months ago
Very nice and friendly
laurie mckelvey
2 years ago
We recently had a new Daikin system installed and Ricci and Jose were very professional & courteous and they did a great job!
Mikayla Lowery
4 years ago
Steve Winfield
2 years ago
Melanie Thurston
4 months ago
Great company with excellent employees. Very fast service and very respectful employees. When i asked if Greg would vacuum the return vents, he happily agreed. Thanks Greg!!!
Michelle Nelson
a year ago
Herman was very nice & explained what he did. Very happy with the service received
Nick, knew the products he was selling. Kept me in mind when pricing and told me the difference in our old unit to the new one. Waiting on lender to contact me. We are excited!
Mark Radzinski
a year ago
My Service Tech was Landon. He did a great job cleaning my AC condenser and checking my AC unit installed by Custom 23 years ago. Would use them again!
Ryan was on time very informative And I was pleased with his plumbing ability
jeremy livingston
a year ago
Katherine Gibson
a year ago
Nancy Wheeler
2 months ago
Very professional.
trevor arnold
3 years ago
Called custom for a new install and the experience was awesome. The installers were very professional and efficient. The work looks great and my house is cool again. I highly recommend custom!
Annette Murray
3 months ago
jim cunningham
a year ago
Chelsea was exceptional. She stayed with it until the job was done correctly and professionally. In addition to being highly skilled she is friendly, personable, and a delight to talk to. Problem solved.
Super happy with the service from Custom Services. Exceptional service every single time. Alan is the best!
John Mcfarland
a year ago
New HVAC system is so quiet and cools house perfectly. Everyone from Custom Services was friendly, knowledgeable, and took time to answer our questions. Install went smoothly and on time. Great quality service! Highly recommend.
In the late evening of July 3rd our Trane AC unit went out it was burned up blower fan motor. Early on a Saturday July 4th, Herman arrived with a replacement motor and within an hour he had it fixed and cold air blowin again.
Dorrine Evans
2 years ago
Sherry Wright
3 months ago
The repairman who came to my aid was very curtious and prompt. He knew exactly what needed to be done and was finished before I could turn around.
Joe Williams
3 months ago
Thank you for all you do!! Outstanding!!
Chris Cottman
2 months ago
Nice young man.
Robert Ragan
6 months ago
Very friendly and professional service
AmyandTravis March
2 years ago
Mike McCormick
2 years ago
Shawn&Sarah Craig
2 months ago
Technician was on time and very courteous. Walked us through the issue and showed concern
Lynette Dittus
9 months ago
Excellent
Great service and very friendly technicians!
Mary Rothman
2 months ago
Andy was professional, helpful and knowledgeable. He also remembered servicing my home from before, which I very much appreciated.
Rosemary Green
4 years ago
The service guy that came out was very friendly and knowledgeable. Great experience and will use them again.
Craig Hannon
7 months ago
We bought a high efficiency Trane heating and air-conditioning unit from Custom Heat and Air 15 years ago. We have been very pleased with the units, and have kept them on their service contract for all these years. The service contract covers them cleaning and checking the units twice per year. On one service visit about 5 years ago the technician noticed that our air conditioner unit had a capacitor that was bulging and replaced it before it went out. Just recently our unit actually quit for the first time in 15 years. It turned out to be the furnace fan motor which the technician prepared us for the cost of $1200 for the motor. We were pleasantly surprised that Custom Heat and Air covered this repair even after 15 years as it is on their Lifetime Limited Warranty. It is great to find out you are dealing with a good company. So the moral to my story is buy good equipment from a reputable dealer and you will be happy for a long time.
Darin was professional, courteous and efficient! Thank you!
Wayne Strachan
a year ago
Brian Wilson, our technician, was very knowledgeable and friendly. He was on time and performed a thorough maintenance on our AC units. Great Job!
Service was fast friendly and efficient.
Claudia Story
2 months ago
Greg Mitchell
7 months ago
Professional..nice
Jonathan Henson
6 months ago
Great service, efficient and he gave me useful information for the future !
Very timely repair. Came out same day as I called. Great customer service!!!
Mike Bibby 1121
a year ago
We used Custom Services when our air conditioner went out. Our furnace was at the end as well. We used Custom Services for a complete new unit. From the first contact call with Abby, all the way to the technicians , the service was great. The work the technicians did was outstanding. Very clean. Looks great !
I highly recommend Custom Services !!!
They will take good care of you.
Bridgett Matthews
2 months ago
Greg was very knowledgeable, kind, personable, and professional! He fixed our AC quick! Thank you again!
Quetha Haynes
7 months ago
Excellent service, Herman was super friendly and attentive to my concerns regarding our system. He was professional and knowledgeable.
Very professional, and good explanation of services provided.
Calvin Downey
4 months ago
Donald Helmer
3 months ago
Michael Carroll
9 months ago
Very professional and personable. Knew what they were doing.
Rachel Burrow
3 years ago
Great company! Always on time, caring and willing to help with all your needs.
Kantrell Bradley
a year ago
Terrance West
3 months ago
Excellent service and very knowledgeable about system and service. Very pleased with maintenance of my system.
Sheila Tiouti
4 weeks ago
I called Custom first because I have used them for years. They weren’t available right away because of illness but suggested an alternate business. That business came and charged a lot and wasn’t able to completely solve the problem but we were still out several hundred dollars. Custom was able to come five days later and fixed the problem completely and were able to offer a substantial discount because other company had not really solved the problem. That was amazing to us! I signed up for a service agreement later that day!
Very good service. On-time, quick and quality work.
Garrett Lewis
2 years ago
Meredith Poling
a year ago
Shawn Schaefer
4 months ago
I called Sunday afternoon after church, left a message on the emergency line and before I left the building I received a call stating they were prepared to send the technician out. He beat me to my house, was ever so friendly and had my house cooling off in minutes. Grateful for his professionalism, wisdom and knowledge.
Jennifer Rodriguez
3 months ago
Lois Mcginnis
2 years ago
Professional, courteous service is always provided by this company. No complaints with our heat/air system installed a few years ago. Highly recommend Custom Services.
Washing machine drain clearing.
My tech was very helpful. Explained things thoroughly to me.
Custom performs my annual maintenance contract and repairs when needed. I’ve never been dissatisfied with their technicians or work performed.
Robert Elliott
a year ago
Andy worked hard to solve my complex problem. Great knowledge and attitude, very personable.
Larry Lockhart
a year ago
I had hired another company for a maintenance program for our HVAC. They came out and said our unit needed refrigerant. They added that and said everything was good to go. A few days later when the outside temperature started getting over 90 degrees the unit keep switching off and the temperature inside our home was getting over 80 degrees. After speaking with some friends in the industry they said the original company I hired was let's just say not the best. So I called Custom Services and they sent out Alan to take a look. After his extremely thorough inspection he pointed out a few things we could do to improve efficiency. But what he found to be the problem was the previous company had over charged the system with refrigerant. Some of the readings were 4 to 5 times higher than they should have been. Needless to say I canceled my contract with the previous company and set one up with Custom Services. I did not simply take his word for it either to be clear. I stood right next to him and saw the readings on the gauges myself. Alan was very professional I would highly recommend him to anyone in need of these types of services.
Very polite but VERY high Up-charge. Get quote before job starts. Being a DIY person I should have done the job myself. $33.97 retail price of parts total and was charged $248.89 for parts including labor. Total job time was appx. 30 minutes. Service call $99.00 (I am thankful they waived it). Called management (Adam) and he said it was correct. I understand they use pricing from a book but we are not in California or NYC.
This is a professional operation. The are friendly, respond to your questions and desires and are prompt in their response. The craftsman seems knowledgable, efficient and do a complete job. The calls are handled well by the office and the workman are on time. They wore protective gear while on my premise. Overall good experience.
Custom plumbers took care of our gas line leak when ONG turn off our gas from changing out old meter to a new meter. Discover gas leak after that. Didn't have any gas in our home for twelve days. Custom plumber Preston took great care of us. Stay on top of the job with ONG workers. Very thankful for all there support and fixing the issues we had getting our gas back on. Thankful for ONG workers for doing there part too.
Bobbie Needham
3 months ago
Had the winter check for the furnace. All was good.
PS. A mistake was made during the check and another tech had to come out again to make the thermastat work. All is well and tech came in good time.
Very friendly knowledgeable tech quickly serviced the unit. Good quality, good value professional and on time
Dianna Rebeck
2 months ago
Greatly appreciated the fact that Jeremy took the time to figure out what was causing the AC condensation to build up and run outside of the drain pan into the garage. He noticed that large chunks of debris had fallen onto the A-Coil and was causing the condensation from draining properly which forced the water to go outside of the unit. Once the debris was removed, the concrete started drying out and the water began draining thru the drain pipe like it was supposed to.
Kelly Anderson
a year ago
David & Angela McConnell
2 years ago
From our salesman, Chris Patton, to the two who installed everything, Ricci and Jeremy, we could not be anymore happier!! Chris came out and looked at everything, listened to us, and then came back with many options to choose from with all the info we could ever need to make the right decision for us. Ricci and Jeremy were here for three days installing everything and were very respectful, treated our home like their home! They installed everything, cleaned up their mess every day and explained how everything would work. We love our new system and can already tell our electric and gas bills will be a lot less now!! We will continue to use Custom Services and also recommend them to everyone we know.
Adam Robinson
9 months ago
Gregory did an amazing job today! Thank you!
Greg and Stacey Coker
6 days ago
Andy was polite and very professional
Shannon Waggnor
3 years ago
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