Claudia Hunter

8 months ago

DO NOT USE THIS COMPANY!!! I would give ZERO stars if I could. The earliest appointment was 5 days after contact and had no water for a total of 9 days.

DO NOT USE THIS COMPANY!!! The owner, Buddy, sent an inexperienced technician to reroute a line through the attic.
A 4-6 hour job took 15 hours over 2 days! I felt so bad for the technician, as his technical ability was tested and the work performed was well below standard expectations. His line was short and he made 2 enormous cuts on the sheet rock and the bathroom cabinet. His tools quit working, he didn’t have the fittings he needed, and he made 2 trips to Lowes. Buddy checked on his technician once at the beginning of the job and left him alone for a job that required 2 people.

DO NOT USE THIS COMPANY!!! When the technician left the first day, I kept the check that I wrote because the work was not completed and I was worried the job wouldn’t get done if I paid him. Buddy calls the next day demanding payment and he said I was a thief and threatened to put a lien on my home, etc. I told him I would pay him when the job was done as I wasn’t even sure the job was going to be completed. After paying him, he said that he doesn’t provide a warranty on the work performed.
Not 24 hours later, I have a new leak and will be contacting someone else to do the repair.
PLEASE SAVE YOURSELF THE PAIN OF DEALING WITH AN UNPROFESSIONAL AND RUDE OWNER. DO NOT USE THIS COMPANY.

Sam

4 weeks ago

I was forced to use this company through my home warranty, and I actually cannot believe how much of my time has been wasted here. Kim set me up with 3 appointments, 2 of which never occurred. 1 of those I was told was never scheduled until I told her that I had two texts from HER stating the date and time of the appointment. I was also told later that I never told them that I wanted my issues fixed even though I’d called three times stating that I wanted them fixed and an appointment to be set. In fact, I was told that I hadn’t expressed that I wanted the issues fixed on the date of one of the appointments when I was calling to see where they were.

I could write a whole dissertation on why no one should use this company, but suffice it to say that a less than 24 hour hot water heater fix turned into a 3 week hot water-less stretch of frustration, so I’d advise anyone considering them to keep that in mind.

Jennifer Wagner

5 months ago

If your home warranty company is sending them out REQUEST A DIFFERENT COMPANY! They sent a contractor out and they submitted an estimate that was completely ridiculous. I do not believe you could even call it missed diagnosed. The submission stated we had several pieces of missing plumbing. Which is not true. We had a leak in a section of pvc pipe. Less than 200 dollars worth of work. Their estimate wa 3850.00. Our home warranty would not cover it because the estimate said we had missing plumbing. I do not believe this is the fault of the plumber who came to our home. But the dishonesty of his boss. Due to the fact that we were using our home warranty he lied trying to get as much as possible from the warranty company. We would not have contacted this particular company had we been given the option based on the reviews. I believe there are customers who have had positive experiences. I also believe the gentleman who came to our home was very nice and professional and this was not his fault. But if you are using a home warranty DO NOT USE THEM! If you want a good honest company contact Adoni plumbing. They are professional, honest, and very nice. They previously replaced our hot water heater. It was a bear of a job. The space was cramped the tank huge but they worked all day and got it in and functional. They went through every step with us on the estimate. Showing us exactly what they were submitting and why. Very honest people! Mason plumbing also a great company with great people. They are very honest and have high standards for the work they do for their customers.

Gizelle Failla

11 months ago

Avoid this company if at all possible. We had no water for days and they were in no hurry to help fix the issue. Once it was fixed my husband noticed they charged us a few hundred dollars for things they did not do. Both my husband and I called daily, numerous times leaving messages when we could for weeks to discuss the situation with no return call and many times a full voicemail inbox. I refused to pay an additional $700 for work they did not do, so I stopped payment on my check. Of course they returned my call then, but not without a lot of back and forth and hassle. Here we are not even a year later and the cold water line busted and would have flooded my garage, but we caught it in time. Again, we called with no answer, full voicemail inbox... my husband finally received a call and they said they could swing by sometime to look at it. Sometime!?! This was an emergency due to the lack of excellence they neglected to provide. My husband had to leave work early, shut off the water from the street (there was no shut off valve on the tank which they should have installed), and repaired himself although the tank is still under warranty, but we couldn't wait for sometime. Look at their professional work compared to my husband's excellence.

L. McKinney

5 months ago

Our toilets are clogged and have been since Sunday. I called monday, and they came out Wednesday and said they'd send the ticket to our home warranty company for approval and be back out that afternoon to fix it. Didn't hear from them the rest of the day so I called the next afternoon and the receptionist said they would be at my house Saturday between 11am-4pm.

No one ever showed up.

I started calling, texting and emailing around 230pm bc I had a feeling they weren't coming. It's now 5pm and still no response. So we're going on a week with clogged toilets. After reading some of the other reviews this seems to be a pattern for them.

Edited to add after contacting my home warranty company and informing them of the no show, they let me know no work order had ever been submitted for approval. So why schedule an unauthorized appointment you had no intention of keeping? This is incredibly sketchy....

Megan Stephenson

8 months ago

I came to leave a positive review and was shocked to read all the negative reviews on this company after our experience with them! They were sent to our house through our home warranty and Buddy was extremely helpful and knowledgable regarding our situation. We ended up filing an insurance claim due to the damage and at one point I needed an itemized list of the work to be done and charges and it was provided to me quickly and efficiently. They completed the work quickly and they even went above and beyond to flush out our water heater and additional pipes of sediment. There was one day they were supposed to come and did not show up, but we called the office and they let us know they made a mistake in the schedule and would come the next day. It was inconvenient for us, but they owned up to it without excuses and sent a crew out the next day. Given how difficult service jobs are and that basically everyone they deal with is going through an emergency, we figured it makes sense that they had a mixup. I highly recommend this company and we will definitely use them again in the future!

Lea Boston

a year ago

My homeowner warranty sent this company out to repair a pipe in my slab. After seeing the company they appointed and reading the reviews I was very concerned. It is super important to me to get a phone call before a technician comes out so I have an opportunity to put my dogs up. I also work full-time so I have to make sure I have someone available to be here. I received a phone call within 45 minutes of them being assigned to my repair to schedule for later that week. They came out assess the issues and reached back out to my warranty for approval. Upon receiving approval I received a phone call back from them within 24 hours to schedule a time for them to come out. Another company came out to actually locate the leak and mark it before the plumber came out. Upon the plumber coming out it turned out that the leak repair company did not mark the correct location for the leak. The plumber apologized profusely and got them back out and found the correct location of the leak. It was a timely process but it all got repaired and I am extremely satisfied with their service. They made sure they got it done and didn’t make excuses like some of the other companies that have been sent out from my homeowners warranty. I would recommend using affordable leak repair.

James Molloy

2 years ago

I do not recommend ever using Affordable Leak Detection for any plumbing issue! They were assigned to my case from my warranty company for a water leak. When they were out here I was told 100% there was no water leak. They made a recommendation to have my sewer lines scoped with a camera to find a leak under my foundation and that they need to submit for approval with my warranty company to cover it. They said they would have their office submit it and they would be calling me to set up a follow up appointment. After 2 weeks of hearing nothing I finally followed up with my warranty company who then reached out to Affordable Leak. Affordable Leak told my warranty company that I'm crazy and that we have no issues and that I demanded that they run a camera. So they were here for all of 5 minuets, took my money and ran. I now get to have a second plumbing company come out.

G Brawder

11 months ago

My home warranty co sent them out. Their dispatch was very friendly & professional . A plumber named Buddy came out.
He was prompt, professional and knowledgeable. He fixed the problem quickly. He called the warranty company & due to his honesty and expertise , was able to save me money. I recommend them. I will use them again in the future.

intunewithstars

a year ago

The plumber Buddy was incredible, kind and most of all patient w/ my elderly father who can't hear, gets confused and is often suspicious. He took time to explain things until my dad was satisfied. He completed work in timely manner. He cleaned up after himself
Following repair. I would recommend him and this company, I would recommend them highly!

Ciji Mata

a year ago

I was assigned this company through my home warranty and I’ll admit after reading the reviews I was very apprehensive. I was about to call and request a different company. But when I was initially contacted the lady was very friendly, professional and accommodating with my availability. She even offered me next day even though it was coming up on a holiday weekend. So I decided to give them a shot and I’m glad I did!
I was given the 8-1 service window and on day of service I called right at 8 to check status bc I had something to do really quickly and once again the lady was very friendly and let me they would call me prior to arrival. She was right, the tech did call me and even though I didn’t get to the phone in time he left a VM and immediately called my alternate number. He let me know he was in route and est arrival time, which he made within 15 min.
Once they arrived, Devin the tech, went through all possibilities that could be the cause of the leak I was having. He started with the most common and worked his way up to the more complex. Devin was able to fix my leak and make me a new access panel (since the builder never put on in) all within an hour.
Since my house is older, he even left me with some advise on how to prevent potential leaks I might face in the future.
I’m hoping I don’t need any plumbing services again but if I do I’ll definitely be requesting them.
So not quite sure about the negative reviews I read because I experienced the opposite.

Carrie LaFollette

a year ago

My home warranty uses this company. They were notified that we had water leaking into our home. The guy came out and mis diagnosed the issue and claimed it was not under warranty. Water continued gushing in even after the rain (he blamed) stopped. My Father in Law discovered the issue was my hot water tank. Called the company back, informing them they misdiagnosed. Was told they couldn’t come out for another week even though I told them water was still gushing in. Scheduled anyway bc of warranty. Guy never showed up. Never received an estimated time of arrival or text telling me they were close. I called at 10am to see what time. The girl on the phone told me 10am. We waited and waited. No one ever showed up. Called them at 2pm. They lied. Said he showed up and no one was home and that he left a note and took a photo of our front door. That response was a major red flag. We were home and have cameras all over our home that send us alerts. The door bell even rings on our phones so there is no chance we missed him. Ended up complaining to our warranty company. Due to the incompetence of this plumber the water ended up attracting carpenter ants and we had to go through our insurance to repair the damage. They are also trying to get me to pay the fee for them coming out when they never did. Do NOT use this dishonest and incompetent company.

Dehrone Mack

a year ago

My Home Warranty sent Affordable Leak to my home to replace my water heater. The technician came out (my father was at the house because I had to work) he looked at the unit and told my father that it did need replacing and that he would have to bring it up to code. He stated he will take the information back to his shop and would call me later that evening with the Home Warranty approval. Needless to say I didn’t get the call and three days later I called my home warranty to check on the status and they stated “the information came through that day.” This company was going to charge me $1200 to bring the unit up to code. My Home warranty informed me I could get another plumber to complete the job (and did) when the other plumber came out he gave me an estimate of $1100 for the new unit and the install. I asked about bringing the unit up to code and he stated it is up to code. BEWARE!!!

Erick Drake

10 months ago

Stay away from this company!!
If your home warranty sends them out request another company!!!

Home warranty company sent them out. Was assured by dispatch that someone would be out since out main line was clogged and our house was unliveable. Noone ever showed and dispatched stopped answering. Had to pay extra and out of pocket for a reputable company to come that night.

Steve Morton

a year ago

My home warranty company sent Affordable Leak Detection out several times to work on different issues. There were issues with their service several times.
The last time they were called out due to low water pressure. They came and looked quickly and said it was due to a failure in my pressure tank. I had a person come to repair/replace the pressure tank and he said that the issue was NOT the pressure tank but the well pump. He replaced the well pump and everything worked great!
Previous times they came to unclog a drain and it was okay for a few weeks and returned. I had someone else come out and they rerouted the drain due to poor initial construction and it has permanently fixed the problem.
I will never use them again.

Jamie Galloway

a year ago

I was assigned Affordable Leak Detection through my warranty company. I canceled my appointment because they have the worst customer service I have ever experienced.

The girl who answered the phone continually interrupted me, insisted that the tech called when in fact he didn't, and then scheduled the appointment for the wrong day. Before hanging up, I told her I will be speaking to her manager. She then text me and said that she had already told her manager that I was rude.

I am willing to pay more out of pocket and not use my warranty company's contract with Affordable Leak because I can't trust a company who would employ such an unprofessional person.

Benjamin Onyando

9 months ago

Plumber was not scheduled correctly causing me to take off work too early. He looked at the leak and never showed back up to fix it Home warranty companies should stop using them.

Jamel Fitts

a year ago

Poor customer support and service. Our repair time was from 8:am to 1 pm. I had to call updates and was told the tech was running late. The tech called me at 1:30 pm saying they was on the way. 3pm came and still on one. Call back rhe guy back, no answer.... Call the main office back and was told that he showed up at 1:46 at a random house. Please keep in mind, my home warranty insurance gave them my information...

Rather than coming back, I was told that they will have to reschedule. Please don't waste your time with this company.

Kevin Lewis

3 years ago

I had a hot water replaced through my warranty company and Affordable was the contractor they used. Overall, it was a great experience. They sent someone out the next day to take a look and he quickly determined the tank needed replacing. They then sent out Hoss and Tim to do the install and they both were excellent. They were courteous, quick, and gave me options on how I wanted them to do the install. The pricing matched almost exactly with a bid I received from another company before I remembered I had a home warranty, so I know the pricing was reasonable. Honestly, this is a good company with unjust poor reviews. I can only imagine people expect the warranty company to cover all costs, and they don't. Unfortunately, Affordable Leak has to be the one to break the news and people blame them. Don't believe the low reviews and don't hesitate to use them if you need a water heater replaced.

Eric-Shirley Harmon

3 years ago

Our experience was excellent as well. Our home warranty company assigned them and from day one they were prompt, diagnosed the issue quickly; however they did not have the tools to fix the issue that day, but rescheduled for the first appointment the next day and returned on time to complete the work the next day. i will recommend them to friends who ask if i know a good plumber in the area.

Brad Taurman

6 months ago

Affordable Leak Detection is the BEST. They do amazing work. Great prices, and they are amazing people. I will never use anyone else. They need to be on speed dial. 10 stars.

Blake Herrera

a year ago

Went through warranty, horrible customer service, was told I would get a courtesy call, did not get one. Was told when I called that we dont wait for people. I work full time and they were not flexible with hours at all, said they scheduled appointments only based on map location and would not work with me. Tech lied saying he called but there was no call. Asked to reschedule for a couple days out when I would be home and was told there was no availability. Horrible, horrible service. Had warranty service switch contractors. Never again.

erin Michelle

a year ago

Service not listed because a service was not provided. I would not recommend this company at ALL!! The person answering the phones is INCREDIBLY RUDE and unprofessional. If you read the reviews about this company she is mentioned SEVERAL times! I am also assuming she does the replies to the reviews as they are also very rude and unprofessional. I had to use them through my warranty company, the guy came out twice and my garbage disposal was not fixed or replaced. Instead he tried to sell me a $300 part that I did not even need. That to me is pretty shady. I don't know how this company is still in business. If you are having to use them because of your warranty company DON'T. You can request to use another company. I did, and I am very happy with the service of the new provider!

Xavier Jackson

a year ago

DO NOT USE THIS COMPANY! They no-showed two times with no phone call or anything. I had to take off work for both days because they give a ridiculous service window. They were selected by my home warranty company and have been working on the same ticket for months now! The staff at their office is largely rude and unprofessional. Also they don't seem to communicate with the tech while they're in the field so they have no information. I called two times today double checking that they were still coming. This place is horrible.

Tom B

2 years ago

Absolutely not recommended. They were sent out by our warranty company and they did 2 things for us: #1 Just tried to leave a bill for a service call and wanted us to reschedule. #2 No wait... That's all they did.

They never left the entry way. Couldn't even be bothered to walk 10 ft to even attempt to look at the leak. They just said Yep, it's a slab leak. It'll be $2100 to run new lines in the attic.

They were beyond unprofessional and extremely rude to my wife. Of course to add insult to injury, they were paid $170 (per our warranty company) for doing nothing! And I informed the warranty company of their actions.

Regardless of whether they were right or wrong, it was how my wife was treated that makes the difference. And their poor attempt at an apology below just further proves my point.

Fortunately, I had our regular plumber come out and make the repair for $700 and our warranty company reimbursed us.

Affordable Leak Detection is a no go, stay faaaaar away.

John Jurgensen

3 years ago

My home needed a new water heater. I reported to my home warranty company on a Friday, they assigned Affordable Leak Detection to the job. They didn't diagnose the problem until Tuesday. No one answered their phone number on a Saturday. They then wouldn't explain the extra charges for the job when asked by email. When I did say I was ready, they weren't able to complete the job for another 6 days. All in all, their response time was 12 days. Completely unsatisfactory. I found a competitor that matched their price and did the work within 24 hours.

Hope Sanchez

2 years ago

They did a great job getting to us. Very professional and helpful. Our issue with our pipes wasn’t major since we had a bad clog, but they were still very helpful and since our house doesn’t have a clean out drain in the back offered to quote us on how much it would be to install one in the future. We haven’t installed it yet, but the quote for it was reasonable and a lot less than I expected something like that to be.

Lindsay Thomas

2 years ago

This company is a prime example of why home warranties have poor reputations. American Home Shield customers: Did you know you can request an alternate contractor? You can, and if this plumber is assigned to your claim, you should.

We requested service for our water heater, which was shutting off and leaking water. American Home Shield assigned Affordable Leak Detection. The company called promptly (a good start) to make an appointment and were set to come the next day between 11 a.m. and 4 p.m. That’s a wide window. Rather than missing a full day of work, we asked if they would call on the way so someone could leave work to meet them. We both work very close to home. The person who scheduled the appointment said yes, they would do that. But no call ever came. After reviewing our doorbell video, we found that someone arrived at 3 p.m. No doorbell ring was recorded, only the motion of the plumber (?) was detected on the porch. If there was an attempt made to call either of us, it somehow didn’t come to either of our phones. Mysterious! The man left a door hanger (“Sorry we missed you!”) and that was all.

Upon calling them, they said they “can’t always call on the way” (really? then don’t say you will!), claimed their representative rang the doorbell (no evidence of that exists - again, it records rings/videos), claimed they called (again, no calls recorded), refused to reschedule, and told us we’d need to enter another service call through AHS for their assistance ($). Must be nice to collect a fee for walking onto someone’s porch and then leaving! To add insult to injury, the office staff — after being pressed — would not return calls, resorting instead to texting us to again say, sorry, enter a new claim.

Are they good plumbers? I can’t say. But I can tell you I felt disrespected and taken advantage of and their customer service ranks among the worst I’ve experienced. Perhaps we dodged a bullet. Should I have the misfortune to have them assigned to a future service call, I’ll request that AHS change the contractor. You should, too.

Cynthia Tryon

a year ago

American Home Shield sent them to my home for hot water tank that was leaking, I expected to pay something out of pocket and also my hot water tank was under warranty, the license technician STOLE my label off the tank and he I needed it to warranty out replacement tank, my insurance denied the claim for whatever he written up, which was find but since he STOLE the label of the tank that he knew we needed we where out of pocket for the replacement of the tank plus label. DONT TRUST AFFORDABLE LEAK PROTECTION out of WELLSTON OK in your home, we had to learn from a really bad experience of 1700.00 dollars. BBB I reported them.

Travis Haynes

2 years ago

Unfortunately our homeowner warranty used Affordable Leak to repair our water heater which had an issue with the gas control valve and as of now we've been without hot water for 10 days.

They first came out and said we had a bad gas valve and they would order a new one. A couple days ago they came out again to replace it and the technician noticed that it was a different brand of water heater and they brought the wrong valve so they left. I talked with the owner, Buddy who said it wasn't his fault but the manufacturer who gave them the wrong one which made no sense since they didn't realize what brand of water heater I had. He then told me that they would they would get the correct valve and replace it in 24-48 hours. It's been 2 days so I called the office and they said that even though they have the part they can't come until next week due to how busy they are.

If you are assigned Affordable Leak Detection by your home warranty company then I highly suggest you ask for another contractor.

Elizabeth Stein

3 years ago

Like many others, my home warranty sent Affordable Leak Detection to my home. I was experiencing stoppages throughout the house, and Buddy came out first and told me what I already knew, which was that I lacked an above-ground clean out and needed one installed. He said that he was unable to do any more work that day, collected the $75 for the service fee (not his fault), and left. Shortly after, I came up with some additional questions and tried on 3 separate occasions to reach him but could never get the main office to have Buddy give me a call. I waited just over a week to have the clean out installed, even though my house was not in working order (all drains were backing up and were not usable). Tim and another young man ended up installing the clean out for close to the same price as other companies in the area quoted me. They did good work, but were not able to tell me why the drains were backing up in the first place. Everything seems to be in working order. I'd rate my whole experience with Affordable Leak Detection as average.

Phill Johnson

2 years ago

Used them for a few home warranties and they did fine. So we decided to use them for a pipe replacement that wasn't covered. I don't recommend them for outside work. They will leave your yard a mess, not install the correct fittings, and won't call back if you have problems with their work. I've called several times and they never got back to me about any issues I've had. I requested that someone get a hold of me for several weeks.

Kyle Crist

2 years ago

I had the unfortunate experience of having to deal with this company as they are contracted through my home warranty program.

After scheduling an appointment to fix a water leak and waiting a week, they arrived 2 hours into my appointment window today - without a courtesy call letting me know they were inbound. I work from home and was in a meeting upstairs upon arrival.

When the technician arrived, he knocked at the door, and supposedly called me (which I never received, even though I have my phone on me.) Long story short, I ran downstairs as the technician drove off and immediately called the dispatcher in an effort to have him notify the tech.

The dispatcher told me there was no way to call the driver back (even though he was still on my street and I could see him) and that the company does not leave voice messages or provide a courteous call when their technicians are enroute.

I'm absolutely irate - do yourself a favor and avoid this company at all costs. If their customer service is any indication of their work, you'll end up disappointed.

**Response to the owner:

The cameras don't lie, I re-watched them and there was no phone call made. However, what you do see is me on the phone with your dispatcher, while running outside and waving down the driver as he drove off.

In the future, try to provide a courtesy call like every other contractor on the planet - then folks who took the day off can know when to expect you.

Based on your other recent bad reviews though - it seems that you'll likely choose the lazy route and continue to make excuses for bad business practices.

Tom Egging

a year ago

Walked into our condo and the whole place was flooded from a copper pipe pin hole leak that apparently started several weeks prior.
I called in the morning and they were there early afternoon. Fixed several leaks done and we can take a shower. Great job Jon and Lee. Too bad insurance doesn’t pay for plumbing repairs.
Thankyou Mr. Buddy Potter

Tom Egging

Shaun Lohmann

3 years ago

AVOID THIS COMPANY. I submitted a claim to my warranty company regarding a malfunctioning 50 gallon water heater. They sent these guys out who spent 5 minutes looking at the existing water heater, recommended a replacement, and want me to pay out-of-pocket for a new water heater. This company is a complete sham. I've requested the warranty company to send out an honest vendor who will actually take the time to correctly diagnose and fix the issue.

UPDATE: issue with my water heater was due to a temperature control inside the water heater tank. An honest company will share this info and make the adjustment instead of recommending a replacement. I understand you have to make money somehow but being dishonest is not the right way.

Don L

3 years ago

I will never use this company again, Had my Warranty company send out a Plumber to fix the stoppage in my Kitchen Sink. When this company arrived it was a Kid who could not of been more than 19 years old came in my home to clear the stoppage in the sink. Asked if I have a Vent, Told me it would cost another $298.00 to fix the trouble above the $75.00 service fee. I paid the service fee and sent them on their way. Now I get a notice from my Warranty company that I owe the Service fee again. If you want a crook to fix your plumbing this is it. Now I'm canceling my warranty as well. I'll save more than paying for services not preformed.
Do not contact me about this. I'm already fed up.

Trenton

4 years ago

As many others have said, a) the company was hired by my warranty company and b) I'd give 0 stars if I could.

They came out four times to fix the drainage problem with the kitchen sink and the dishwasher. In all four visits, they were adamant that if the garbage disposal was draining properly, which it wasn't consistently if they would have listened to my complaint and still isn't, then the dishwasher problem was an appliance issue and not a plumbing issue.

As it turns out, the appliance guy took the dishwasher hose off of the garbage disposal and quickly discovered that the plug on the disposal hadn't been removed. During the four visits, only one of the three technicians from this company even attempted to take apart any of the plumbing underneath the sink. The other three were the disposal drains fine right now. The problem must be fixed. Do not hire and if your warranty company hires them, do not accept.

The warranty company finally agreed to get another company to try and fix the problem they never did. *fingers crossed*

Heather Johnson

2 years ago

They came out to my house under my warranty program. I showed him my kitchen faucet. He said he will ask for a manufacturer's faucet because my warranty wouldn't pay for anything else. I was completely okay with that. They asked me twice if i would pay them directly. I told them no, I already paid my warranty program.
He went back to my warranty company and told them that I was missing parts. Now my warranty won't cover the work and he didn't tell the truth. I am NOT HAPPY with this company. I won't advise using their services to anyone.

Goodspeed Beiler

2 years ago

Completely useless company, comes out without the parts they need after I told what was wrong and waited half the day for them to arrive. And this wasn’t just my uneducated opinion, I have a friend who is a plumber who was nice enough to look at the job and tell me exactly what was going to be required and what parts would be needed. I made sure to inform them of this multiple times. I also mentioned we could just go to Home Depot or Lowe’s and purchase the parts since it’s was still within normal business hours and they said they don’t have the time to complete the job anyways. Basically I arranged a week in advance for them to come out keep me waiting half a day for them to just look at the problem having no intention of fixing anything. If I wanted them to do the job, I would most likely need to wait another week and take another at least half a day off work for them to show up. So unprepared, bad communication, lousy customer care, Would Not recommend.

Just for the record went with a national company with a nice little jingle known for their rooter service, they came out and had the problem fixed within a couple hours on the first call on the weekend no less!

Joshua Irwin

2 years ago

We bought a house in April 2020 and have had the WORST sewer issues since we've been here. I have to say, Buddy is super honest and up front and I would never call anyone else. Had another issue pop up during the Ice Storm and Buddy came out Monday (today) to check it out. I fully expected another foundation breaker, but he cleared the sewer clog and explained what happened. Just absolutely superb service. When they're here, it's usually bad news, but we're so happy that we have a company we can call and we trust. Thanks again all!

Joshua Irwin

3 years ago

The home warranty provided with my house may have failed me, but Affordable Leak Detection did not. It was an absolute pleasure working with Buddy, Darian, Vince and crew. The care and commitment to finishing the job had no equal, and their prices were great. Thanks guys! While I hope that I don't have to see you again soon, I'm glad I know who to call.

John Mcclough

4 years ago

Watch out for this company. They wanted to charge me over $1000 dollars to replace my hot water heater because, they said they had to replace my water lines also. The guy said the new hot water heater is taller so he needed to run new lines. 1- they sell short water heaters. 2- my lines are flexible. Unfortunately, I was not at home and my wife was dealing with him and he must of though he could pull one over on her. Called Lowe's and had one done for $564 dollars which is half the price.

Jennifer O'Hern

3 years ago

I was very pleased with the tech that came out to help me. He diagnosed the problem within a minute of being there and quickly resolved it. He answered all of my plumbing questions and even took care of an issue I had with my washing machine, that I didn't expect him to do. He was super helpful and polite. I am definitely a happy camper and I will make sure to call Affordable Leak Detection for any future needs. Thanks so much!!

Jennifer Clement

3 years ago

The crew arrived within their time frame and promptly found our leak. They repaired the issue quickly and cleaned up after themselves. They were very professional, kind and respectful. They wore masks & respected our wishes to remove their shoes when walking on the carpet. I would definitely recommend Affordable Leak Detection and would use them again.

Daniel Laakman

4 years ago

Affordable Leak Detection has been to our house several times on behalf of our home warranty. We have met one plumber, Buddy, on multiple occasions and we are always pleased with his work. Once, he even showed me how to fix the problem myself and I wasn't even charged.

Recently, we had to have our hot water heater replaced. The new unit was larger in diameter than our existing unit and it required relocating our water softener system, which meant that I would have to place some equipment inside my garage instead of hiding in the closet where it had been. I am pleased to report that they worked hard to find a place that was the least offensive to the eye and retained the most of my floor space, by installing a hinged water line that allows my water softener to be moved in case of emergency. It was extra work for them but it definitely improved my satisfaction of the job overall. I would recommend them to my friends and family.

Allen F. Laughrun

2 years ago

The representative that came to the house was cordial, but no one contacted me since the initial visit so I called them today. Apparently the warranty company screwed up the entire claim. Now, it appears the warranty company has chosen not to use them for not being reasonable. Receiving two stars versus one because the young representative that was here, but didn't really no anything he was just reporting to their office.

Shakon Honeycutt

3 years ago

Even before my appointment I received wonderful services from the lady at the desk of ALD. She answered the phone quickly without having to put me on hold, and she was very kind and approachable. Darien the tech was also kind and efficient. He found the problem and gave me details of how and why the problem occurred and how to fix it. He had great knowledge on what is covered under home warranty and what is not. He also took time to answer questions I had regarding plumbing (which is not what he came for).

Olivia

3 years ago

This is literally the worst company I have ever worked with. After one of their technicians misdiagnosed my plumbing issue (this was confirmed by the next company that came to my house) I was still charged nearly $300. I called and asked to speak with someone but that got me nowhere. Not to mention, this was on a Friday so for an entire weekend I had no access to a toilet or running water of any kind... which Affordable Leak Detection said was “not their problem”. Four days after this occurred I FINALLY got in touch with Buddy who treated me like garbage over the phone. I tried calmly explaining my situation but he raised his voice at me, cussed at me, and hung up on me. Thankfully my home warranty company (who was responsible for sending them to me in the first place) refunded my money. If you can help it at all, DO NOT USE THIS COMPANY! Trust me, all of the other negative reviews you read are accurate.

Jessica Sheets

2 years ago

Were sent by home warranty company for flooding. Tore into a wall and discovered the problem is my HVAC. This was Friday, told me they would go put in a transfer order that day and hopefully an HVAC Person would be out over the weekend. It’s Monday, I called the home warranty and Affordable Leak Detection never put the transfer in. My home is flooding and has been for days and the home warranty wants me to wait for them to send a report, but they aren’t answering the phone. I’m having to now fight the warranty company to send an HVAC Person out here because I’m not the plumber even though I’m regurgitating his words. Just do what you’re supposed to. You caused me a massive headache over the holiday weekend for no reason.

Charles Seibel

2 years ago

DO NOT USE THIS COMPANY ESPECIALLY IF ITS FROM YOUR HOME WARRANTY! We only had to use them because that's who our home warranty sent out. They came over to look at a leak for our toilet. They wrote in their paperwork that our toilet was leaking due to excessive force. We didn't even tell them anything and they made it up in the paperwork so it wasn't covered in the warranty. If you try to call them they will not answer back. Please read the BAD reviews! It's true. We also looked at their Facebook and it says they are permanently closed BUT look at the reviews. Its literally similar to what happened to us. They will try to write whatever on the paperwork and take your money and run.

We have filed a report with Better Business Bureau (BBB) and the Federal Trade Commission (FTC). If anyone that reads this and has been affected, please contact the BBB and FTC also so this company can be held accountable.

George Campos

6 months ago

Waited three weeks for part
And still didn't fix problem
Called to get them to fix it right
and owner stated that they did and hung up
Plumber call and cuss me saying that they fixed it
Terrible service and not trust worthy

SHANNON CRUMBLEY

4 years ago

We had Affordable Leak out to install a toilet and pedestal sink that were very sufficient and cleaned up after themselves. I love my ADA toilet I will never go back to a standard toilet again. They were very friendly and pleasant from start to finish, will be using them again in the future for a tub shower valve. Thanks for your service!!

Michelle Stricklin

4 years ago

Contracted through our home warranty. They were terrible at communicating. They didn't explain the reason for the out of pocket charges the first time very well especially because we paid for 95% of the job out of pocket. They also poorly communicated how another contractor was supposed to install a support for the toilet flange after they ran pipe under the toilet flange... The instructions were so bad that our toilet is currently left unsecured to the floor because they couldn't find the support that my husband watched get installed. A smart, caring contractor would have just installed a support before installing the piping. They clearly didn't care about getting this job done right. No accountability at all. It was obvious all they cared about was doing the minimum and getting paid.

Gui Liang

3 years ago

Stay away from this company.

My warranty company (first American) sent them to fix a sewage stoppage.

First the plumber said that I didn't have a ground clean out and they can't service the stoppage unless they climb the roof to clear it out, and the warranty company won't cover it because of liability issues. And the plumber recommended me to install a ground clean out so the next time stoppages are easier to clear out and that the warranty company will cover that when there's an issue next time.

So I paid them to do both: clean the stoppage from the roof and install ground clean out.

Two weeks later same problem exist and they refuse to fix the same problem I paid to fix 2 weeks ago unless I paid them the same $298 to climb the roof and do a roof clean out. If they had done the proper job the first time and not sell me the ground clean out then I wouldn't be in this situation.

Scammers!

Will be calling my credit card company to reverse this charge!

Lisa P

4 years ago

Affordable leak detection came to our home to repair a slab leak that another company, Plumb Genius, could not locate.
Buddy the owner was out to my home within the hour. He assessed the situation and with our consent he began working on the leak immediately.
He dispatched a leak detector technician that thoroughly scanned our subflooring for leaks.
He wasted no time. Soon after that he had the repair team at our door and communicated to them the approximate location of the leak.
They began busting through our slab and found the leak immediately.
Repair was made and cleanup was done.
The next business day I contacted the office to request some paperwork for my insurance company.
Shannon gladly expedited the documents to my email.
Two thumbs up for Affordable Leak Detection!

Callie Reichert

3 years ago

Affordable Leak Detection was extremely polite and professional during our hot water repair. He immediately identified the issue and ordered the part we needed and then was quick to come back and finish the repair. He also told me useful information on how to detect other issues with my hot water heater for future use.

Hien Nguyen

2 years ago

Do not let these people in your house! They will say they will not commit Insurance Fraud. But they will fraud you. They were supposed to do an assessment and contact the warranty company but they actually just invoice you, collect $100 and they know the case will be closed. They don't inform you what they write down to the warranty company. They work for our home warranty company HWA. Because of Affordable Leak Detection we will not be using our HWA any longer. Also, don't even expect a phone call from them. They will reply to your reviews though. Please do your research on them!

Loretta Treon

4 years ago

Rude and unprofessional is how I would describe this company. Please do not use them if you do not have to. They would not even attempt to take apart the piping under my sink because it looked like all of the PVC piping was glued together, and claimed that they could not access the wall pipe. When I informed him that I was able to take it all apart and access it a couple of days prior, he dismissed my comment by stating that he is an experienced plumber and that he won’t be able to. He then stated that they would have to unclog it by accessing the vent on the roof, but that it was not covered under my home warranty. I just wanted it fixed, so I said okay. They were both rude and the least he could’ve done was tried to take apart the piping under the sink, which again, I did myself, so I know it could’ve been done.

Brett King

2 years ago

Prior to the appointment I received a friendly call from a service representative to schedule the repair. The gentlemen who performed the repair were professional and did a good job. The company takes the time to reach out afterwards for feedback which says a lot. I would recommend them to anyone.

Alexandria Vandall

4 years ago

This is the company my home warranty company sent out, and I strongly do not recommend them. Extremely rude and unprofessional. The technician that came out was named Charles. I was told I would get a call 20-30 minutes before arrival, and I got a call with him saying Hey I'm at your house. I was at work at the time and when I asked about calling 20 minutes out he said yeah well I've been calling but i guess it was the wrong number. How long will it take you to get here? in a very rude, obviously inconvenienced tone. After I stated it would take me 20 minutes he scoffed and then agreed to wait for me. Once he was here he treated me poorly, and brushed off any concern I had. He answered my questions if I was the most stupid woman alive and acted like he couldn't wait to leave my house.

Gloria Antone

3 years ago

This company was hired through The American Home Warranty for a leaking hot water heater. Had to pay $75 service call fee at the time I called the claim in. It was five days before they could come out, then the guy told us it would be $1274 to bring it up to code, my out of pocket cost. I refused so I could get a second opinion. Called our regular plumbers, it cost $1300 which included the 50 gal hot water heater. What a rip off Affordable Leak Detection, LLP is. Don't use them! I'll think long and hard about getting a home warranty again, if this is what they do! Now to try to get them to reimburse us for the hot water heater will be another challenge.

Cayman McNair

3 years ago

Absolute worst company I have ever come in contact with! Their technicians don’t know whether they are coming or going! I seriously think they are trying to scam us and our home warranty company!!! I would recommend staying far far away from this company, beyond rude and there are soooo many other options in Oklahoma City and Edmond, simply call the next company on google, avoid this company at all costs!

My home warranty company picked them and by looking at the reviews it is evidently clear they are running a scam!!!

When they first called me they said they were going to come out the next day (01/16/2020) so I call them and the man on the phone was so rude and said nope they will be out the following day (01/17/2020) and I said why is that, when you spoke with me on the phone you said you would be out today (01/16/2020). And the man said that was never ever agreed on and I said are you kidding me? I literally remember talking on the phone and you told me that y’all would be out today (01/16/2020)!!! Then he tried to say that we talked on the phone earlier today (01/16/2020) and we agreed on tomorrow (01/17/2020) and I said we have NOT spoke on the phone once today!!! I have been waiting on a phone call all day I even called you today (01/16/2020) at 2:05pm and no one answered my call!! He then “remembered” that we spoke on the phone yesterday (01/15/2020) and that’s when he told me tomorrow (01/16/2020). Then he went on to say that we missed our appointment and that they called us several times and knocked on our door! I do believe that they did come to the door because they “tagged it” and he saw our cameras but I do not believe he knocked on our door or called us because we were home all day! And I have ZERO missed calls from anyone from that company and I even tried to call them!!!!! I think he showed up just so he could get paid the $75 service fee and left without attempting to call or enter the home!

I believe this company is trying to scam you and the home warranty company!! And after reading all of these reviews I wouldn’t be surprised If the warranty company is in on the scam!!!

AVOID THIS COMPANY AT ALL COSTS!

Brand New

4 years ago

Today I had my first good experience with a plumbing company here in Oklahoma. For the past seven months. I’ve been experiencing an increase in my electric and water bill. My water bill went from 2000 gallons a month in July 2018. To 6000 gallons a month January 2019. Within 24 hours of my concern they were On it. I’m assuming “Buddy” is the straw boss. What took me seven months to figure out took him less than five minutes. With in a week we had an appointment set for today which they were right on time. I forgot the young mans name who was first on the scene. He was very respectful. Came in to detect the leak with some kind of machine. Jimmy, the young man who fixed my problem followed right behind the young man. I expected them to be here all day. He was only here for an hour or so. You can’t put a price on peace of mind, quality work, and good customer service. Thank you Affordable Leak Detection . I guarantee next time I have an issue. I will be calling you.

David S.

3 years ago

The guy showed up never turned off his van. Went right to the kitchen sink pulled the handle, tighten a small valve and said done what’s next. Went into the bath room wall mount faucet couldn’t get set screw out, said it would be $300 to get it out, so we stoped there. Went to toilet replaced the flapper and was gone! Toilet runs more now than before! Second company comes out for wall mount faucet in bathroom remember the screw it was going to cost $300 to remove, the second guy had it out in 15 seconds! So not real impressed with this company and there service!

Ryan Stewart

2 years ago

Affordable Leak Detection was great. They worked with me to resolve insurance issues and did a really great job with a BIG job (re-piped the entire house and sleeved the main line to the road). They were courteous, respectful, professional and got the job done right.

Michael Quinton

2 years ago

Affordable Leak Detection are scammers, or they are incompetent. My home had a gas leak, and it took them an entire month, four appointments, to find leaks (that weren't really leaks) and decided that it would cost $2,300.00 to repair.

I ended up calling a different plumbing company. The new plumber found the actual leak and fixed it within 3 hours, with a charge of $650.00. He also stated the leaks Affordable Leak Detection found weren't really leaks.

Dani Boren

4 years ago

UPDATE: The closet is fixed and looking great thanks to a great contractor Buddy hired, & another trip out today to fix a leak we noticed recently. They let me know the damages cost them $500.

Also, in response to their comment, we had to change the location of the water heater last minute because the size of it was larger than they had stated & wasn't going to fit behind the kitchen door...which we are eventually going to move over, but would have been rendered useless until then with the water heater there. And the unmarked line WAS actually marked, & admitted to by the guy who hit it, causing the one day delay. And lastly, we were told about an extra line being discovered unexpectedly, but not that it might be an extra cost; therefore we just assumed it was part of the job we paid them for, not something that was given to us for free.

ORIGINAL POST: While everyone seemed super friendly in the beginning, the results we got were horrible. The miscommunication we had with this company for the couple weeks we employed them were astronomical. We were quoted ONE day to finish our sewer repair and MAYBE one more day to also get our tankless hot water heater installed. They started the job on a Friday and did not complete the sewer OR the tankless until Tuesday after 4pm.

For $7,200, you would think you're getting an amazing job done & updates along the way but NO. And honestly, I would've paid significantly more for a job done in the right time frame and with better handy work or at least for mgmt to come out & check how the job was done.

The closet our tankless went into looks like a DISASTER. Unnecessary holes everywhere, & we were never once informed that those holes were to be repaired by us. They didnt check for a power source in the closet before they started the job & had to run an extension cord through the entire room to a 3 program outlet (which our historic home has very few of).

Job was done poorly & communicated about poorly, and as a result we have a tankless taking up about the same amount of room a regular water heater does, and with a huge mess for US to clean up after.

Ed Har

2 years ago

We were so pleased with the promptness, service and knowledge of this company. Buddy went above and beyond to assure our issues were addressed. Also, Tish kept us informed as to when Buddy would arrive and the work he would be doing....
Thanks to all of you at you Affordable Leak Detection (Great Company)

Roger Espinoza

4 years ago

We contacted our home warranty since we have been having a problem with our water pressure dropping out. The company set up a claim and sent out Affordable Leak Detection LLP out of Wellston Ok.

We had this plumber come out to investigate the issue we are having. This company wasn't our choice as it was our home warranties licensed vendor. The gentleman came out and spent about 10-15 minutes diagnosing the problem. They reported that we are missing parts on our well, which has been working for 30+ years with no problems. To be exact his report says transfer box and no ground. His diagnosis was missing parts. I am no well pump expert so I took it with a grain of salt. He suggested to have an electrician out to hook up the ground and install a transfer box, which by the way is a control box.

I called an electrician and told him of the plumbers findings and the electrician was confused to what a transfer box was and why it needed to be installed for a well pump. The electrician set me straight on why I didn't need a transfer box and instead would possibly need a control box.

I called a certified well pump installer per the electricians recommendation. The pump specialist was able to let me know that I in fact didn't need a control box since the pump is only 2 wires and not a 3 wire system. I was told that the symptoms that i was having with the well indicates that the well pump is going bad. They said that they couldn't tell me when it would go out but it could be today or in 10 years. However they did recommend it to be replaced so it wouldn't go out in the middle of doing something and then having to be inconvenienced with a well pump replacement.

We called the company back only to be denied service every time we asked to have a second opinion on what the first plumbers findings were. When you talk to someone over there all they have to say is your claim was denied. You will have to provide us with documentation to prove our licensed contract was in the wrong.

Jefferson Quinn

2 years ago

My garbage disposal froze up and at the same time I discovered a leak somewhere leading to the dishwasher. American Home Shield contracted with Affordable Leak Detection who sent out 2 gentleman who were friendly and professional. They replaced my garbage disposal and found/repaired my leak. Very satisfied with their work!

Jamin

2 years ago

Update, Woo hoo they are here!!
Now we have to wait for them to update the warranty comp so we can see if we can get it covered.

On Wednesday, We scheduled an appointment for Sunday with the time window being from 8-12. Didn't think about it, started to get worried though when the office says it's closed on Sundays and we hadn't recieved any updates or confirmations. And there aren't any numbers to call and confirm that someone is still coming. We tried to call the number provided and no one was answering. ( we've had no water since Tuesday)

Mikel Williams

4 years ago

Worst experience I've had with a service company. Totally incompetent about issues with hot water heaters. Came out 3 times for 15-20 minutes and issues still have not been fixed. Each time trying to identify issues with the system.. I had to have them replaced by my home warranty company after almost 3 weeks of not being able to diagnose or fix any issues. New company came out asking what had been done and finding I needed a whole new system. I will refuse to use affordable leak detection ever again. Negative stars ..

Vitalii Sorochynskyi

3 years ago

If I could give zero stars that would probably a better fit.
This is the company my home warranty company sent out, and I strongly do not recommend them. Extremely rude and unprofessional. They will find a way to upcharge you as they are not very honest and have no integrity. And in this case not only they up charged out the wazzzooo, they didn't do the job right so my sewer stoppage is not even fixed. But they don't want to send someone back to fix it and despite us paying out of home warranty claim, they point fingers to submit another claim for recall. Shady shady shisters. DO NOT USE THESE GUYS!!!!!!!

Connie Bowie

3 years ago

Tried to rip me off a disable elderly lady. Wanted over $3100 to repair wash machine drain which was stopped up. Said needed to bust up concrete in garage to correct stoppage. Got a second opinion from Payless Plumbing. They charged only $300 to correct problem. Wash machine draining great!!
SAD that Affordable tried to rip me off😢😢. Need to change their name for sure!!

Lauren Briscoe

3 years ago

Great experience! Our home warranty assigned this company for our claim. Calling and scheduling a time was quick and easy. The technician was professional and efficient. Definitely recommend!

nona russell

2 years ago

They were assigned by a home warranty services. They came out DID NOTHING and I was charged a service fee as if they did something. Never got an estimate. Run! This is the abridged version. Not worth retelling the story. I can’t waste any more time on them. The warranty company says they were paid for work. Total waste of time.

Melissa D.

3 years ago

Need a no star!!! Out $300. Was told he cleared the drain. Used my washer... still clogged my garage was flooded. Called him up and he said he did a partial clearning... oh but before he said he was cleared $300 to fix a problem is fine. $300 for you to stand on my roof and tell me you did something. That's a problem!! Lawyer up if you use these dirt bags

Ruby Leighton

4 years ago

We have had the pleasure to work with Affordable Leak Detection for our plumbing. We went out of town and we had a leak in the upstairs bathroom that in our return found sheet rook falling from the ceiling. We called the plumbing company out and of course was a simple fix due to a pipe leaking in the walls for the duration of our leave but the owner Buddy also helped us out with a sheet rocker that came out the following day to assess the situation and fixed us up in no time. Thank you Affordable Leak Detection for your quick response and referrals. I will be using you company again.

Jordan Garcia

3 years ago

Technician was prompt, polite, professional, and helpful. As was the gentleman answering the phones, he worked with me and understood my scheduling issues and even called back to see to present me with another option for scheduling (to help me out). I really appreciated that, and will definitely use Affordable Leak Detection again!

Joe Haynes

3 years ago

This could not have gone any better,
The technician arrived- introduced himself.
Looked at the old disposal - tested it -- shook his head.
Went to truck, brought a new disposal - installed it.
Tested it. No mess at all. Brought paperwork for me to sign -
we talked a few minutes. Mission accomplished.
Very professional. THANK YOU Joe Haynes

Dustin Gregg

10 months ago

Did not fix issues told me it would be $900.00 to dig up the line and do the repairs didn't even pull the stick out of the clean out went through my home warranty company guy by the name of buddy came out and obviously missed diagnosed the issue called another plumber paid out of pocket and they fixed it for 160 bucks do not use this company untrustworty would not reccomend to anyone

Dylan Simpkins (R2ThaDawg)

a year ago

Stole the sticker off my mothers hot water tank in an effort to force her to use their company to fix her tank issue. Police report will be filed and a law suit will be started against this company DO NOT USE THIS COMPANY

Emily Stone

3 years ago

This was the second company to come out for our warranty claim. The other company could not seem to fix our leaky shower head. Darien was thorough and even though it took him some time to trouble shoot he made sure the job was done right. Thank you Darien for your professionalism.

Cynthia Kesler

5 years ago

if i could review this company with a zero rating i would do so. Buddy did work on our plumbing and well - the crew he had do it was the most off handed - irresponsible two men i have ever met - they argued constantly on how to install the clean outs - they forgot to bring the new backflow box to install and then argued with my husband about needing one - finally went and got one (exactly like the one that had broke) - argued over how it was to be installed.

the house flooded again on a Friday (this company does not work on weekends - you cannot reach them at all until Monday) - when they did return my call they told me i had to contact my home warranty for a claim and then they would come out - ummm no i do not - this was supposed to have a 1 yr warranty and it lasted a whole 4 1/2 months - Buddy called me and i explained what happened - and that i was having the repairs redone by another company - he quickly came out to scope the problem (which was not done on the first trip as he did not feel it needed to be done), he confirmed the pipe giving the problem had a belly in it.... he said he could fix it for 2400.00 more dollars. NOPE NO WAY IN HELL will he be doing any work for us again.

When the second crew dug up the cleanout pipes and back flow box - they were not even secured to the pipe coming out of the house - it came off by hand - the back flow box valve (flap) was broke and floating in the box (so no wonder it did not stop the water from entering my house) - the whole assembly can be rocked with your hands and pulled apart - therefore it leads me to believe they were not properly glued together. Now i have already paid him $819.00 to fix my problem the first time - but that did not work so now i am out $9500.00 to fix the problem correctly.

Will i ever use this company again NO - will i ever recommend this company - NO

My suggestion is stay clear of Buddy and his Affordable Leak Detection as they do not stand behind their work - instead they will only do another repair and charge you for it.

Geina Tharp

5 years ago

I can't say enough good things about Buddy and his crew. I have used this company for many repairs, several complicated and related to owning a historic home. Buddy is the only person out of many companies that was able to come out and fix two separate issues and get them done right (without any further issues). If you want someone who is reliable, dependable, HONEST and will do what needs to be done with no shortcuts or quick fixes... call this company. They know what they are doing and always do the job right and shoot me straight, even if it's not what I want to hear. 100% recommend these guys! I won't use anyone else.

Franz Grissom

3 years ago

This outfit is top notch, and the leak whisperer (i forgot his name) you sent in was amazing. I was fascinated watching the thoroughness of this young man. He pinpointed the exact spot of the leak. I think I will keep that taped X on the floor as a souvenir. Great work by the repair crew as well. We will recommend and use you again. Thanks Buddy!

Terrance Jones

2 years ago

I would like to say THANK YOU to Affordable Leak Detection for sending out Nick and Tristan to repair our busted pipes. They both were very professional and knowledgeable about the process and answered any and all of my questions about the issue that we had.I would highly recommend this company for any plumbing needs and since your going to use this company you might as well have their top notch guys Nick/Tristan to get the job done right.

Mikael Bryant

3 years ago

I had a fantastic experience with Affordable Leak Detection. They were on time, professional, and even wore shoe covers when we asked. I recommend that anyone who needs plumbing services contact Affordable Leak Detection.

Blessings for Single Parents

3 years ago

I can’t tell you how much Buddy and his team are a Blessing!! They were honest and worked with me and my very difficult home warranty company. They were all honest and didn’t take advantage of me. Would highly recommend Affordable Leak Detection to anyone!!

Angela Watkins

3 years ago

Thank you for being professional and honest in addressing my situation. I highly recommend them! Especially over other, similar companies that AHS home warrantee will try to get you to use! Affordable Leak Detection was great!!

jose varela

4 years ago

I wish we can put a zero,, a bunch of crooks and I have copies of work just in case they said there is no record of work like they normally say. They charge for stuff that they say is covered under insurance, but when they show up they say it's not and basically lie when they never check on your contract and you pay out of pocket. Me and my are a disabled veterans, never in our lives has this type of deception , shame on you. I will turn them to BBB. I put a complaint thru American homeshield to not use this company and going to turn them in to whoever possible for there theft.

Stephanie Lemoine

7 years ago

Buddy was great! He was nice, courteous, happy to let me watch and learn, happy to explain what was going on. It seems to me that Affordable Leak Detection LLP is worth hiring for any plumbing issues. I will call them again. Thank you Buddy.

OKC Hypno - Renae Cerquitella

4 years ago

Really great and professional team at Affordable Leak Detection. They came when they said they would and didn't stop until everything was as good as new. They checked and rechecked the leaks. Thank goodness they were so thorough. We thought we had one leak and ended up having three. Thank you so very much for taking care of our home. I highly recommend them!

Chelsea D

a year ago

The rudest receptionists I have ever dealt with. The only reason I go through this company is because it's the only plumbing company my home warranty uses. First I was told I never had an appointment when I literally talked to the same person 2 days ago and then I was told the technician showed up and I wasn't home. I had called 2 hours prior to the technician supposedly showing up because I had to run an errand due to the death in my family telling them EXACTLY when I would be gone and back on their voicemail. Nobody returned my call nor answered the phone. Then they try to blame me for the situation. The technician never called when they were in my area. Caused me to miss a funeral of a loved one. She said You should not schedule it on the day of a funeral, like I expected my grandpa to die. After rescheduling the appointment, she just hung up on me. Incredibly rude and unprofessional. I expect a call from the owner.

Hunter Smith

2 years ago

Affordable Leak's technicians were. prompt to my home and provided prompt service and left the area clean when they finished. I am totally satisfied with their service and would use them again.

Missy Renner

4 years ago

We are extremely pleased with the service, professionalism and expertise of Affordable Leak Detection. We have used them several times and have always been happy with them. It is an honest and reputable company and we would recommend them to everyone!

Matt Surdick

3 years ago

Great group of guys! Came out early due to cancel (full week ahead schedule). Listened attentively to our problem, proceeded to check problem out and fixed within 45 minutes. I would suggest giving them a shot before reading salty reviews. All down to earth, honest, hard working. Couldn't have asked for a better experience. Again thank you!

Kevin Batts

2 years ago

I had a clog in my guest bathroom. They came to my home when they said they would and unclogged the toilet. They were very nice and my wife was impressed with their professionalism and warm demeanor.

Jon Hinson

4 years ago

Buddy is the real deal, he fixed both my showers in less than an hour! He explained to me the problem and how he fixed it, very good to work with. I’d recommend buddy to anyone.

Heather Cheatham

2 years ago

Horrible unprofessional work!!!!! Came out three times still not fixed. Rigged some kind of pipe that slowed the leak but didn’t stop it now I have water damage!!!!!!!!! I used them under my home warranty so I didn’t hand pick them.

Thomas Adams

3 years ago

Attentive to my requests, found a hot water heater for me that would work, installers were courteous and efficient and went extra mile to get to a pipe in attic I couldn’t find !!
Overall very pleased with work and employees

Sushipro

4 years ago

Don't call them if your plumbing is backed up. They tried to schedule me a friggin whole week out!! I will NEVER recommend them to anyone.

Charlyce Davis

2 years ago

The plumber did a quick repair on my toilet. They were very efficient and did an excellent job. Thank you!

Amanda Cole

3 years ago

Great experience, they were very punctual and Darrin was very knowledgeable! I will be using them for all my future plumbing needs.

Milty Smith

2 years ago

They were in and out in a very short time. Not all problems were fixed, however, the problems not fixed are now verified to not be plumbing related.

Jonathan Meierhoff

a year ago

Affordable leak did a great job! No run-around. They were very pleasant to work with.

Emmett Brotherton

a year ago

Showed up later than they planned each time, but they did a good job and did it at the price quoted, so I'm happy.

Thomas Lick

3 years ago

The service was friendly and nice, but the timeliness was not. We had to reschedule twice because they weren't able to make it when they said they would be at the house.

Emily Leary

3 years ago

Very nice and polite young men! They came, worked quickly, explained everything they were doing/did and we are very pleased with the work! Thanks, ALD!

Aaron Brooke

a year ago

Pleased with the service I received. Showed up on time, fixed my issue quickly and was friendly and knowledgeable.

randy a Hamilton

2 years ago

The 2 gentlemen came by and were very efficient. They even offered several suggestions for the future. They fixed the issue and were very cordial.

Ginger

2 years ago

They fixed the problem we had and were flexible to work with us. They were pleasant and nice people to work with.

Misty Freeman

2 years ago

They did a great job, were very professional, and fixed our isse.

Leif Ericksen

2 years ago

The shower that was fixed now has water that can be hot without having to find the sweet spot on the control handle.

J W

7 years ago

Great group. I've used them on a couple jobs and have been nothing but pleased with their attention to detail.

Abdul Ftesi

a year ago

This company has integrity and care about its customers, will always be my first choice

Robert Smith

a year ago

Rudest receptionist I have ever spoken with. Lied about the appointment and then hung up on me!

Mindy Wood

3 years ago

Great service. Professional, affordable and prompt. Diagnosed the problem perfectly and the tech was honest.

Angela Derrick

4 years ago

They did a great job! Problem was fixed fairly quickly and we haven't had an issue since!

Corey Russell

3 years ago

These folks are great. Owner office people everyone. Can't say enough good things. Highly recommended

L Se

3 years ago

They were finally able to do the work without any additional fees. Scheduling was easy.

Jessie Teehee Real Estate & Auction

3 years ago

Contractor was on time, intuitive and helpful. I would recommend Affordable Leak Detect

K B

2 years ago

Buddy was great. Found the problem and in minutes it was working again. Thank you for your friendly on time service!

Julia Wolfe

3 years ago

The repairman, Buddy, was very professional and complete with his work in a very timely manner.

Penny Mildren

2 years ago

The tech was friendly and knowledgeable. Hopeful that this company will finally fix the issue!

Big Daddy Lee

3 years ago

Great service and very personable. Went above and beyond! I highly recommend them.

Sharon Reynolds

3 years ago

Great job! On time . Courteous and clean. I would recommend to anyone

Amy Leazer

3 years ago

They were very professional and didn't leave a mess!

Noelia Melegatti

3 years ago

Super punctual, got the issue fixed, and explained the things that I asked questions about.

John Beecher

3 years ago

The tech was professional and fixed our issue quickly.

Nancy Sweet-Fitzgibbon

3 years ago

Very friendly and competent. Fixed our problem quickly.

Marvin Millican

2 years ago

We are very happy with the job and the technicians.

Kevin Brown

2 years ago

Thank you for the prompt service and ability to fix problems quickly

Jim Miller

2 years ago

Excellent work and excellent service. Great people.

Nate H

4 years ago

Super fast and professional service. Highly recommended!

Misty Bacon

3 years ago

You all rock. Thank you for taking care of our rental properties

Grant Shoemaker

3 years ago

Very professional and tech answered all questions.

Greg Peterson

3 years ago

Quick, efficient work. Easily found the problem.

steven marshall

3 years ago

Testing to see if worjs from phone

Melinda Courcier

2 years ago

Friendly, efficient, timely service!

Kye LeBoeuf

2 years ago

Fast, friendly service!

Kari Aydt

3 years ago

Very professional and thorough

Rohan Mathews

2 years ago

Great service and experience.

Stephen Neal

2 years ago

Quick, courteous, and professional

Angelia Wilson

2 years ago

There is a leak somewhere on the house.

Jeremy Watson

2 years ago

Heather J Browne

3 years ago

Justin Skube

2 years ago

Kim Digby

2 years ago

Mike

2 years ago

Jamie Worcester

3 years ago

Diana Engel

2 years ago

Preston McPhail

3 years ago

Bobby Williams

7 months ago

Jarrod Comer

3 years ago

Marti Jones

2 years ago

D Will

2 years ago

Erin Johnson

3 years ago

Taylor Radke

2 years ago

Darla Morley

2 years ago

Andrew Griffin II

3 years ago

Ben Scott

3 years ago

Ashlee Jennings

2 years ago

Parwin Saidi

3 years ago

Hank Laakman

3 years ago

Tenchu Tesshu

2 years ago

Dorsa Ahlefeld

3 years ago

GLENDA STANSBURY

3 years ago

Jordan Anderson

3 years ago

Kathy Couch

3 years ago

Jarrod Ross

3 years ago

Julio Dominguez Jr

2 years ago

Gerri Kavanaugh

3 years ago

Joren Whitley

3 years ago

Heather Wilkerson

3 years ago

Debbie Cost

2 years ago

Amy Sargeant

3 years ago

Jymm Tripp

2 years ago

Ashley Guzman

2 years ago

Alyssa Humpert

2 years ago

David Osborne

3 years ago

Chad Taylor

2 years ago

A Doakes

3 years ago

Jessica Casteel

2 years ago

Brad Allen

2 years ago

Roberta Pendarvis

3 years ago

Debbie Stevens

2 years ago

Justin Longoria

2 years ago

Diane Denison

2 years ago

Sherry Kishore

3 years ago

Angela Bush

2 years ago

Kaleena H

3 years ago

MusicGod Chaka

a year ago

Baylie Bruns

3 years ago

Trey McClendon

3 years ago

Sharon Bonard

2 years ago

Debra Depuy

3 years ago

Jake Odell

2 years ago

Cassy Kerr

3 years ago

Missy Woodson

2 years ago

Chris Fisher

3 years ago

Affordable Leak Detection, L.L.P.