Stacie Gambrell

2 years ago

The staff is friendly, professional, and knowledgeable. They assess the problem quickly and do repairs the same day. I have used ARS for 3 jobs now and have not been disappointed.

Karen Robinson

10 months ago

Pat Ludwig

6 months ago

He was very ciurtiys and thoughal

Julie B

a year ago

Excellent plumber - Bobby Rhinehardt

Nicole Scott

4 years ago

We had ARS out for an outdoor plumbing issue. They were quick to come out, diagnose the problem and communicate it in understandable terms. They also presented us with our options to tackle the problem in an honest and open manner. We want to thank Chuck, Bob Stud and Chris E. for all of their hard work and professionalism. We would recommend them to anyone in need of plumbing services.

- John & Nicole Marincin

Nathaniel Gucik

3 years ago

I had an issue with my sewer line. Called ARS. Matt arrived the same day within hours. He was able to clean the sewer line as well as the Utility drain line.
Matt was phenomenal in his work.

Brian Moore

11 months ago

Annette Burvick

3 years ago

these guys, Nate and Nick are Extraordinary I am not Exaggerating they were so good I can hardly wait to have another Plumbing Problem just to have them come out ,Thanks Guys for every thing , I wish every body had Customer Service Skills like Yours.

Fidaa Lahoud

7 months ago

The guy who cleaned the drain did a great job. Was very respectful . The only thing I had an issue with, was his laptop he used to finish the transaction.
I could barely see in it .

Kj Hill

7 months ago

Although they couldn't resolve my issue I would still recommend their services to others.

Amy & Chris Groth

2 months ago

They were very accommodating to our situation and did extra leg work to make sure it was taken care of and replaced promptly. Jason did a great job!

Whitney Rawlings

2 years ago

I was referred to John by a friend who works closely with him to help with a plumbing issue we had. When I reached out, I got an immediate response and he came out the next day to assess the situation. It took him only a few minutes to look and figure out what we needed, put together a quote, and set up an appointment for the next day. The next day Ken came out to complete the work. He was friendly, knowledgeable, and very quickly completed the job. While he was in our crawl space he took pictures to show us what he had done to correct our issue.

For a job that we thought was going to be painfully long and hard to fix, ARS/Rescue Rooter made it so easy. I highly recommend them for ease to work with, professionalism, and knowledge!

D Monaco

11 months ago

Amazing & fastest service I have ever had !

Cathy DeMell

2 weeks ago

Jason was professional, patient and answered all of my questions.

Penny Bee

a year ago

Amy Namitka

a year ago

Ken was awesome. Timely, professional, and friendly. Fixed/installed a new faucet on the same day I called to request service. Company is also very coordinated and calls u when technician is getting close to arriving within the window. Window given was between 3-6 (same day!) and Ken arrived by 345 and quickly assessed the leak and installed the new faucet for me. He also removed the old faucet from my apartment which was helpful that I didn’t have to lug it downstairs to the trash on my own.

tina sisler

7 months ago

Mark Zelenak

3 months ago

Cindy Mulligan

a month ago

Very professional.

Anna Crane

2 months ago

My toilet wasn't flushing well. It overflowed periodically.
Jason figured out the problem and ultimately removed a piece of plastic the got stuck in the elbow within the toilet!
I am so grateful to him!

Dwayne Jacobs

2 years ago

Sheree Harris

4 months ago

The installer was very professional and completed the job with no problems, nice and neat. The new tank and pan looks great. He doubled checked to make sure there were no leaks. Now our water is nice and hot! Thank you

Wayne DeBolt

2 years ago

Excellent job done. The guys were very friendly and knowledgeable. I've used them before would recommend them for service.

Kamila Bates

a year ago

Karen Merkle

7 months ago

Ralph was great. He is truly a people person. Professional,
Conscientious performed his job very well. I would take him back in a minute.

anthony desanto

a month ago

Brian MacEwan

3 years ago

Connor came out and explained the issues that were going on. Was on time and very polite.

Bob Frey

7 months ago

Brian was super at his job! Knowledgeable and very thorough. Draining like a champ now. Thank you Brian great job.

William Cook

10 months ago

Plumber said it was acting normal
No charge!

Chanel Moore

2 years ago

We called this company to fix a leak we had coming from our upstairs bathroom. They sent a guy named Kevin who charged us $500 to put some sticky tack down around the tub and to put these awful plastic barriers around our tub (he didn't check with us first before putting them on.) Leak still occurred. The company sent the same man back (Kevin). We pointed out to him where the leak was coming from. He put sticky tack on the hole and said if it leaks again you're gonna need a whole new tub and left. Of course it's going to leak again you didn't fix anything! My husband could've done what he did. Waste of money.

Sabrina Johnson

3 years ago

Bobby was absolutely amazing! Very professional and informative. Pleasant experience from beginning to end. Thank you so much!

Lisa Cox

11 months ago

They were great, quick, and efficient! They replaced my entire sewer line and kept me informed on anything they noticed along the way. Very thorough and excellent work.

Renee Schroyer

3 years ago

Great job Marco! You were very prompt. He went above and beyond to help us and solved our issue.

project gato

2 months ago

Brian Titus

2 years ago

Did a great job!

Elizabeth

5 years ago

Asked them if they worked on cisterns, they said they did waited all day, they were two hours late. Plumber finally got here and told us they don't do systems like that. Waste of time.

Jason McCarty

4 years ago

UNTRUSTWORTHY Company. They claim that they guarantee their work but they try their hardest to get out of it. I WOULD NOT recommend them to anybody.

Lisa Smith

9 months ago

Carmen Zingale

a month ago

Justin came quick and did the job quick unclogged my sink in the bathroom,recommended.

Stacy Watts

2 months ago

Both Jeff who gave us the estimate and Jason who installed were very nice and informative.

Aaron Casteel

3 months ago

The technician that came out was very nice and professional!

LaShon McKnight

2 years ago

Monica Champion-Brown

2 years ago

Rick Fryan

a month ago

Jason, Carlos and Anthony did an awesome job!!! They now their Shi+

Cheryl Jarus

5 years ago

We are so very happy with the service provided and the extra mile the technician Ryan went to make sure we were satisfied. We definitely recommend ARS Rescue Rooter of Cleveland.

Jeremy Clickner

a year ago

The Outsiders

a year ago

Great technician. Professional service. Amazing work and attention to detail. Highly recommended.

Second Thyme Around

11 months ago

Fast , friendly, professional service. As of now it’s working well!! Just installed today!!

George Hayek

2 years ago

Service was excellent; on time and called when on their way as they stated. During the service estimate appt, the technician Nathan found a small easily removable obstruction was the cause of the issue, and removed it without charging me a dime. Greatly appreciate the honesty & integrity. Would highly recommend!

Darren Burke

8 months ago

I had a backup in a tenant-owned property and from the first phone call, the receptionist was able to call my tenant to arrange entry, have me called about the blockage and got the blockage cleared within 24 hours

The pricing was actually lower than I expected and everyone I talked to was professional and knew what they doing. I would highly recommend them!

Joanetta Smith

4 months ago

Would be more if they came imside

Brittany Varner

10 months ago

Brian did a wonderful job. Took the time to accurately diagnose the problem. We have a unique set of problems with our well water and pipe set up and he found the solution! Would recommend him.

Ashley Swellie

3 years ago

Connor was great! Explained what needed to be done to fix our clogged garbage disposal & was very friendly in the process. Kitchen sink was usable again very quickly!

Amy Hull

2 years ago

When you need quality, fast service, Rescue Rooter is the company to call. We had an emergency plumbing issue at our residence and Ken of Rescue Rooter solved the problem professionally. Ken was thorough in explaining the plumbing issue and how he and his crew were going to repair it. This company well deserves a “5-Star” Rating. I’m grateful for their hard work. Thank you!

Bob Spangenberg

5 months ago

Good experience with them took only half hour .

Sharon Norris

3 years ago

We recently had a job completed by ARS Cleveland. The crew of Anthony, Steve, Mark and Chris were excellent. They communicated with us every step of the way, explaining procedures and timelines. The work was done in a professional manner and they went above and beyond to make it a good experience. We would definitely recommend them and will continue to rely on them in the future.

matt helline

a year ago

Good service and quick.

gregory fouche

a month ago

Love the company

Ruthann Blank

a year ago

Sherrie McAdams

9 months ago

The technician did whatever possible to save me money

Marty Bossone

2 years ago

The service I received from ARS Rescue Rooter of Cleveland was excellent and I am very satisfied with their service they were very clean and very efficient with their repairs and I completely give them my recommendations.

bamboom

a week ago

Left with not knowing what the problem was, how to solve it, or if it can be done. I was presénteles with many confusing options, and wan’t assured if any of them could remedy the problem. Pricing was unjustifiably staggering. I had to suggest the work that may need to be done, paid for it with no obvious result!!!

Andy Persanyi

2 months ago

Jason was very helpful, and he resolved my drain issue. He also provided me with information about cost options for a sink replacement I will need to have done as well.

Linda Rerko

a year ago

Breann Taylor

a year ago

I have used this company for a multitude of things: rainwater drain pipe, sewage line, clogged drains, garbage disposal, outside water spigot, and now a new toilet and water heater. They are thorough and very prompt! They have a customer for life.

Terrence Wooten

8 months ago

Excellent customer service from my tech Jason. He was on time and he explained the issue to me very clearly. Issue was resolved quickly, made sure problem was solved before leaving and made sure area was clean too.

Carole Giberson

4 months ago

Justin did a superb job.

julie m

2 months ago

John, Ralph and Joe did a wonderful job. Each time someone came out they were very professional and took the time to show me what they were doing and why. I would call them back in a heart beat!! Thanks Guys!

Eddie McTear

a week ago

Very convenient and install was great. Service was awesome

Kenneth Bowman

4 months ago

Kathleen Roesch

7 months ago

Extremely honest which is hard to come by these days! Highly recommmend.

nicole porter

3 years ago

Nathan took his time and was very informative!

TH3 FI3ND529

2 years ago

Jennifer sanchez

a year ago

Very nice guys. Professional. I was able to get an appointment right away. They explained everything they were doing.

rickey brown

2 months ago

Very professional, detailed to my needs…

Amy Times

a month ago

Christian S.

7 months ago

I had good a experience with ARS Rescue Rooter with an emergency repair years ago, so I decided to go to them again for my Water Heater replacement.

Jason was my technician and he was very professional along with being on time, clean, and efficient with his work. ARS seems to employee some good people and I would recommend them to anyone.

Nell Miller

10 months ago

Nathan Gramuglia

8 months ago

Knowledge on the issue. Explanation. Professional. Friendly

Bob Poton

a month ago

All good, installer was very professional and friendly

Joan Delahay

2 years ago

Nicola Parkin

7 months ago

Did a good job. Very professional.

Michelle Woods

3 months ago

The Technician was very knowledgeable and thorough.

Meshew Roufail

3 years ago

Fonzetta Hill

2 years ago

The technician that came out was very knowledgeable and easy to understand. They were punctual and worked the entire day. It took only 2 days total to dig up and replace my sewer and sanitary drain lines and when the job was complete they even gave me helpful tips to get my yard back to normal.

Daniel

3 months ago

Jason Bryd provide great service, professional, located and eliminated the problem with the great ideas on how to prevent it next time.

Rob 2700

3 months ago

Vanessa Fitzgerald

7 months ago

Fast, efficient, knowledgeable service and the Team is great to work with. I will be using this company for all of these types of issues! Thanks ARS!!!

Tom Golli

4 months ago

Resealed between tank and toilet, replaced wax ring, replaced water feed valve. $450 for 3 hours labor. Work was good, but way over priced.

David Mattai

3 years ago

Alex was extremely professional, and knowledgeable. He quickly fixed our outdoor faucet and recommended cost saving suggestions for other repairs we plan on doing exclusively with ARS.

Abbie Higginbotham

6 months ago

The technician was very friendly and knowledgeable. He installed my water heater and he even cleaned up after he was done. I would definitely recommend this company.

Dale Piotrowski Jr.

3 weeks ago

They came out same day and did not charge me. So 2 thumbs up!

Jay Palmison

a year ago

Honest with fair price. Didn't try to charge me more than the estimate. Work was well done. Tech answered all my questions.

Michael Ivy

4 years ago

Called this company due to emergency plumbing problem. Crew arrived and told me at first that from what they saw it would cost me 350.00 then they said they saw a couple more leaks and due to where the pipe was, they would have to cut a hole in my kitchen to get to the pipe in the bathroom. Told me I was looking at least 750.00 just to start and that they couldn't start the work until the next day. NOT TODAY. Called another plumber who came out and fixed the problem within two hours. ARS what a joke...

Lizaida Arias irrizary

3 months ago

They were quick and easy walked me through what they were doing and easy to communicate with 10/10 would use again

Barbara Hawkins

2 months ago

Tub pipe repair

Krystina Rymsky

3 years ago

I had a clogged bathtub and live in a condo building. We tried to snake it ourselves but due to the piping, our snake was not long enough. The company was nice and responsive. And person who came out was pleasant. BUT he was there all of maybe 15 minutes to clear the simple clog and it cost $250.00, which I thought was very pricey. I will have to think twice about calling them back due to the cost. And no senior discount.

Dwight Stafford

2 years ago

Aeisha Henderson

3 years ago

Very professional and willing to wrk with customers. Thx

Gus Armbruster

7 months ago

Jason took care of us. He provided fair pricing and quality service. I would recommend.

Patricia Westfall

6 months ago

Toiya Benford

2 years ago

I had them come to repair a water tank, but will have them install a water tank instead. Their professionalism, patience and honesty is unparalleled!

Lynette Coyle

4 days ago

Great all around experience! Highly recommended!

Rajnikant Patel

a year ago

Kristyn Baker

7 months ago

Everyone was great. The problem was bigger than we expected to be, needed our whole clean out replaced. John was upfront and honest about everything. And was fair with pricing. Always answers calls and text and any questions we had. Will definitely use them for any plumbing needs and referral friends and family to them.

Ernest Bilek

7 months ago

Stefanie Heibel DeCock

5 months ago

Ralph did a wonderful job. He was friendly, professional, and knowledgeable.

Diann Smith

a month ago

Very nice and helpful explained everything. Thank you

carl divita

2 years ago

paul leskovan

a year ago

Joe Emody

5 months ago

Jason was very professional installing a new wster heater. He answered all my questions and took time to explain the operation and maintenance. I would highly recommend.

Hal Bean

5 days ago

Jason was very pleasant and made sure he fixed the issue. Very pleased with ARS and how quick they could come out. Would recommend them.

Mark Dodge Sr.

4 years ago

We live in a mobile home where our lines broke... Nick & Marco came to our rescue...great job & would definitely recommend them!!☺

Shirley Narrows

2 years ago

Lowell Barnard

2 months ago

Did a good job and took time to do it right away. I appreciate them doing this

John Sanner

9 months ago

rob stibrick

3 years ago

Great service!! Came out took great care of my house while conducting a sewer snake... very professional and down to earth...would reccomend highly!!!

Pauline Nowakowski

3 months ago

They save the day! I will call them again, if I need them.

Bob Rooker

3 years ago

Bobby was very courteous and considerate entering our house and while working. He also cleaned everything before leaving. Plus, he got the problem solved.

Nick Kay

2 years ago

Excellent service once again.

Xiaoxu Yuan

9 months ago

They are very professional and solved the problem very soon. I can't believe the rate they charged, because the others told me much much higher than ARS. Amazing job!

Walter Williams Jr.

a year ago

Bob Evans

10 months ago

The ARS team was amazing. Quick service and excellent work. Highly recommend.

Ernest Germany Jr

7 months ago

Great service! Justin arrived on time & was patient in solving our sewer problem. He went the extra yard to help us. I wouldn't hesitate using this company again!

Stephen Seifert

8 months ago

Came out same day that I called for a clogged main drain. Way cheaper than anybody else I contacted, very informative on the cause of our issue

Karl Kennedy

3 years ago

Had them come out and install a backflow valve in the basement to prevent stormwater back up.

What more can you ask for from a vendor, job was completed on time and on budget, professionally and courteously. Would definitely use them again and would definitely recommend

Threatha McCruel

3 years ago

The technicians Andrew and Brian were awesome..and John there boss was awesome. John thank you for being a awesome leader you took the time to answer my questions and you explained all that needed to be done and your team was very professional as I watch them dig the foundation up in the hallway onto the kitchen .. They walk ne through every step as I asked plenty of questions....Thank you guys so much for taking care of this big task...dig 4 feet down and go into the kitchen and replace very old pipes Thank you thank you thank you🙂😇

Nicole Brown

2 years ago

I called ARS because the tub drain kept backing up repeatedly. We scheduled a time they showed up promptly. Very courteous and polite. The techs explained everything and did exactly what they said they would do. They fixed the problem, cleaned up and was very satisfied with the service.

armando dilisio

3 years ago

They said they would call 45 mins ahead of time, they only called 10 mins ahead of time. We were scheduled for technicians first appointment but he did not know anything about it. Unprofessional

Scott T

2 months ago

Jon Oberman

11 months ago

Have had ARS out several times to repair plumbing in our kitchen sink. It’s been an ongoing issue that has never been fully repaired. We’ve had them snake the lines, repair the parts that come apart, etc… We finally made an appointment with them to completely redo the sink plumbing on Saturday 9/17 at 2. We were closing early anyways that day so it made sense for us timing wise. Nobody showed up. When I called to see where they were, they said they didn’t have an appointment scheduled. The person on the phone said they’d have a manager call me. He never did. We’ve been using Ars for our restaurant plumbing needs for years. Never. F’ing. Again.

Lumar Vargas

10 months ago

I am grateful for ARS and their technician Ralph Cruz. After several misquotes, I was hoping for an honest plumber, someone insightful and efficient. I am so relieved I called ARS to service my home. Ralph was cordial, knowledgeable, and efficient. Not only was the quote within reason. Ralph came the next day and got the job done in record time. He also took the time to look at other plumbing concerns and provide advice. It was easy to trust Ralphy. Going with ARS not only saved me money, but gave me peace of mind, because of the quality service. I plan on using ARS for all of my plumbing needs and specifically requesting Ralphy.

Mark Shea

a week ago

Kris Hawks

a year ago

I had a great customer service experience with Marco. He was on time, friendly, and knowledgeable.

Zayra Ramos-Ortiz

a week ago

Claudia Farrior

a year ago

Tia Robertson

3 months ago

This review is a couple weeks late but I wanted to make sure I left a review for the amazing tech that came out. Ralph Cruz was the tech that I had the pleasure of dealing with, he did a great job and even went above and beyond to make sure he got the job done! The pipe he needed to fix had cement covering it and instead of just saying he couldn’t get to it, he went above and beyond and actually took the time to cut through the cement to get the pipe fixed. Ralph is one hell of a repair man and I would absolutely recommend him to others. Give that man a raise, he deserves it!! 😁

Gates Tim

5 months ago

Plumber really made an effort to explain the root cause of the problem (how the hot water tank leaked onto the floor of the laundry room).

Additionally, suggested improvements on wash sink re-installation which partially blocked easy access to water tank.

These explanations really helped in saving the costs of searching for additional water leaks in the wall and made wash sink re-installation by owner much easier and neater. Considering how expensive Replacement and Installation of water tank was, these savings were significant.

I will have no reservations about doing business with ARS/Rescue Rooter again.

Jim McGinley

8 months ago

Jason was outstanding and the installation of our new water heater is perfect! I highly recommend the services!

Danielle Boberek

a year ago

I’d give 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
These are they people you want to call if you have a problem with anything pipe/plumbing related. Marco and John were terrific. As a first time homeowner, not knowing just how much I’m going to run into buying as is, and there is no way this would have been discovered prior to signing, they both are very helpful in getting this issue resolved. They came out today, got the water out of my basement, found the other problem and are working to get it repaired quickly. Marco even fixed my running toilet. These two gentlemen were courteous, polite and made me feel much better. I’m not one to write glowing reviews for other than excellent service. And I feel 10,000% better than I did early this morning.

Robin Rosenstein

2 months ago

Shannon Dorsey

2 years ago

Very nice and professional did a great job fixing my sink. It has leaked since I bought the house. Finally found someone that could fix it. Couldn't be happier.

Nan H

a year ago

Greg was polite and professional. He repaired several corroded plumbing valves in addition to fixing a broken faucet. I would recommend him to anyone in need of reliable plumbing service (in my case it was an emergency call).

Jsklo545 Lawther

7 months ago

Service very good 👍

Bolanle Ogundapo

3 months ago

1. This review has been updated from 5 stars to 2 stars. They were completely deceptive on a lot of things. First and foremost they overcharged us to hydrojet the sewer line. They charged us $1300, which hydro Jet should only cost a couple hundred dollars. Also, they were trying to charge us $12,000 to reroute our sewer line instead of actually repairing it. They lied and stated that the sewer line was completely damaged/collapsed and it was best to reroute the sewer line. They also lied and stated that insurance will pay for it. Of course, insurance denied it because insurance does not deal with interior plumbing. Insurance will pay to repair the sewer line. They are plumbers and not insurance adjusters so they do not know how to word things to get insurance to pay for it. Anthony, the field supervisor, was just saying things to get our buisiness. I found a plumber through The Home Heritage Program in Cleveland, Ohio. He charged us $3500 to repair the sewer line. He said that it wasn't collapsed at all. It just needed a good hydro Jet and reverse hydro Jet to get all of the tree roots out. He would have charged another $3500 if the sewer line needed to be replaced. On top of that, insurance actually reimbursed us for the sewer line repair. So Anthony and his team were going to charge us $12,000, mess up our waterproof basement, to reroute a sewer line to a place where there was no sewer line instead of actually fixing the sewer line. Also, to reroute a sewer line costs $5,000-$6,000 so they were definitely over charging us. When I told Anthony that I did a quick Google search and saw that the average cost to reroute a sewer line was $5,000-$6000. He said that the $12,000 was the bare minimum that they could do. Also, they sent Cleveland water and Fire Restoration to clean up the basement. Both Anthony and Cleveland water and Fire Restoration assured that payment wouldn't be an issue because insurance will handle it. Both were lies. They say these things to get your business. And they overcharge you. They take advantage of new homeowners, who do not know any plumbers, and are just doing a quick Google search for a plumber. I have it two stars because they did their jobs. But they overcharge you and mislead you into believing that insurance will pay for it. And if insurance doesn't pay for it then they'll still overchar

2. This company came out immediately and was able to fix our issues immediately. They were professional, thorough, and did a great job. We had two separate incidents in regards to our plumbing and even though they sent out different technicians (Kyle, Joe the Plumber, and Anthony) for both incidents, all of them did a great job and were able to fix our issues immediately. I would definitely recommend!

cheryl owen

5 months ago

This company was the Lowe's installer. The serviceman was pleasant and efficient. It has been 1 week since the installation, and everything is working perfectly.

DAE CHOI

9 months ago

The technician did a very nice job.

Mike Radakovich

7 months ago

Seth and Anthony are great

ron nagy

8 months ago

I’m sorry I forgot the installers name but he was cheerful and courteous considering the weather was atrocious. Very professional in his work. Thank you again for getting out herein such short notice. A life saver

Emily Edgehouse

6 months ago

24-hour appointment scheduling.
Quick and easy to make or reschedule consultation. Professional service, friendly workers. Quoted correct issues, services, and price before opening any of my lines. Removed sewer blockages (tree roots) in under an hour. No hidden trip or servicing fees, everything included in standard rate. Total expenses on par with expectations per NE Ohio regional average. Guaranteed results for 90 days. Will definitely consult for any future plumbing repairs. Highly recommend.

Jim Hamilton

a year ago

Susan Bednarcik

3 months ago

Plumber very nice. And efficient.

Jackie Maskovyak

3 years ago

ARS / Rescue Rooter is an honest company with high integrity and ethics. They saved us thousands of dollars by offering solutions and recommendations that other companies did not. We are very satisfied with the work and would highly recommend them to others. A huge 'thank you' to John and Bobby for a great job!

Pam Slogar

10 months ago

Barry Ward

4 months ago

Our technician, Ralph, did an excellent job. I appreciated the quick service and Ralph was very friendly and knowledgeable. I would definitely request him again for our next repair. And we have an old house so that could be soon.

Andi Udris

8 months ago

Great conscientious service.

jeffrey rice

9 months ago

Showed up on time and installed the water tank very quickly.

Marcus Dickson

2 months ago

Brian White

a year ago

Theresa Toth

2 years ago

Lanett Huey

2 years ago

Bobby of Rescue Rooter was very professional and a hard worker. He used his expertise to analyze my situation then utilized his plumbing skills to rectify my situation. On a scale of 1 to 10, I give him a 10+. I recommend him and his company to everyone.

Jim

a month ago

Excellent service, attention to detail and cleaned up meticulously when finished.

tiffany saxon

3 years ago

My experience was wonderful! The service professionals get an A+ from me. They/ he made sure that i understood the process and problems that was going on within my home. Extremely professional, polite and made sure that i was comfortable due that i'm a first time home owner and disabled. They/he handled everything with care. This is a must try company, when anyone is having a problem with plumbing, drain and sewer issues. God Bless to everyone that truly came to my rescue.

Keith Hayes

2 months ago

Assessment of clean out and where water might be coming in was quick & easy.

Bernard Brausewetter

3 months ago

Dearek Young

7 months ago

Mike

a year ago

Earl stein

a year ago

Great job very knowledgeable and helpful

David Pecnik

10 months ago

I have no issue with the installation. Jason did a good job and was very friendly. My issue is with price of the installation that was set a day prior with an ARS estimator. After taking a look at the old water heater and where it was going to be installed, he handed me basically what was a price guide to their installation cost for different installs. I looked at mine, which was a standard 40 gallon install and my eyeballs almost popped out of my head. I had already purchased the water heater, so minus what I paid for it from their replacement and install cost and I was looking at close to $1500! When I asked him what is included in that cost, he replied rather uncomfortably, a permit, labor and some minor modifications. But the tone in his voice, which didn't sound very genuine, felt sorry for me all of a sudden and told me he would contact his boss to see what he could do. A real setup to make the customer feel euphoric when he comes back with a better deal. Like dealing for a car with a slick salesman. He even made sure I could hear his conversation outside by putting it on speaker phone. He then came back in my house and announced $925. Still an outrageous charge for just 2 hours of work. I was stuck, though, having not had hot water for three days, so I accepted the installation charge begrudgingly. He and his boss, in my opinion, were just playing the sales pitch actors. Lesson to be learned here: seek a second opinion if it all possible. And I can't recommend you have your installation done by ARS.

tinker heck

8 years ago

Just for some reference on who I am, which might help someone reading this, I am a wokring-for-a-living, single women homeowner in Garfield Heights, who is struggling to get by (just as everyone else around here is). Last weekend I had the unfortunate experience of my sewage line backing up into my 1958 ranch home. I have never been through that before in any of the houses I've owned. I called my sister, who has been through that, several times in fact, and she recommended Rescue Rooter. It was a late Saturday afternoon, and they came out right away, no problem. My first experience was with Dan, the Service Technician who snaked my sewer line, and then with John H., who came and did the camera service a few days after that (the camera service is included for free!!). Dan got the line flowing again, and he was completely OK with me watching and asking a billion questions! He was very friendly, and courteous, and stuck it out until I had a working sewer line again! Then John H., who did the camera, was just as knowledgeable & friendly, and got me set up for the repairs needed quickly and with no problems. These are wonderful guys to work with and Rescue Rooter is a great company to call! HGHLY RECOMMENDED!!! Thank you guys!

Rick D

3 years ago

I had service done main basement was flooded.about 1 ft. tj was the tech...he was awsome determine to get it unclogged..and it was tough tough one .hes hard worker.no doubt a asset to company.i would always ask for him.because his determination to get me ok .and camera guy next day was very knowledgeable of also..and to explain it also. To me after addressing my question..vey awsome guy.

Timothy Spillman

3 years ago

Marco from ARS came out recently to help with a persistent draining issue. He responded within about an hour of my initial call and was able to fix the issue we'd been having. We were very impressed with his professionalism and knowledge. Highly recommend.

Music

a year ago

Mecha Teddy69

2 years ago

Joan Westfall

4 years ago

The service person was on time. He was very knowledgeable about our situation. He was here for awhile and checked out the problem. He was able to figure out the cause of our water problem. He did not charge us for his time and solution. We had a sump pump put in by another company that we did not need. I wish we would have called ARS Rescue Rooter first. I highly recommend ARS. They will be the first we call next time . John Horsfall Was a tremendous help to us.

Gillian Rybak Carrocia

8 months ago

The plumber was extremely knowledgeable, professional, and respectful. He explained the operation of the tankless heater on a level that I could understand. Overall experience was above and beyond, and I give this company five stars, I would use them again I would recommend them to family and friends.

Martie K

11 months ago

Marissa Quinones

2 years ago

Ronald Hopkin

8 months ago

Cassandra Spivey

a year ago

Greg did amazing work . He installed my new sink and faucet .He was very professional and the work was done an excellent amount of time. I would greatly recommend this company in the future. These guys are my new plumber . The rates are very reasonable thank you very much

James Kalista

4 years ago

Had estimate on Thursday 24 hours and job completed on Tuesday. Very satisfied with job and communication. Highly recommended!!!

Steven Suess

7 months ago

Bob Maggard

7 months ago

The technician was very professional and knowledgeable. Jason took the time to ensure that the job was done right and went the extra mile to ensure customer satisfaction

Michael Joos

a month ago

Very professional. Reasonably priced.

Frank Nicol

2 years ago

John Yousef

7 months ago

Geoffrey Ledwidge

a week ago

This company is a exceptional at what they do. Charles (Chuck) is the best

Kelly Manuk

6 months ago

What a fantastic company! After having another plumber try to clean the drain and telling me to spend thousands of dollars to dig up my yard, ARS had my drains repaired within 3 hours of calling. Anthony, the field supervisor, and Jason went above and beyond to make sure it was done right. I'll never use another plumber!

Scott Zimmerman

a year ago

James Murai

a year ago

Fantastic company, very responsive. Was talked out of emergency service to save a lot of money-- check the website for coupons! Everyone I spoke with was very professional and courteous!

Shout-out to Seth and Marco for finding the best solution for me! Great guys!

Bonnie Ferrell

2 years ago

Matt McGlothan

3 months ago

Anne ginley

7 months ago

Awesome job awesome price will use them again

Scott Lerz

3 years ago

What a wonderful experience we had with this company. Will always use them in the future.

John Jones

a month ago

The price was too high for a call that took less than 10 minutes.

Carmine Tortora

3 months ago

John Horsfall

2 years ago

ARS is my plumbers for life.

Thomas Berkley

2 years ago

Marco was incredibly responsive, showed up on time, and dove straight into my issue. He didn't try to upsell me or bs me, he gave it to me straight and told me the actual cost to perform the labor, not some ridiculous price that he made up to look good for the company. Professional, empathetic, and friendly, I'll be reaching out to Marco specifically, the next time I need anything done involving my plumbing needs.

Tiffany Stone

3 years ago

Kate Miles

8 months ago

I was more than pleased with the job Jason B. did. He took the time to explain things to me and was so professional. No heavy sales pitches or overpricing. I’d give him 5 stars!!

John Coleman

a month ago

Jill Benton

2 months ago

Chris was friendly, helpful, and professional.

Scott Spatny

5 years ago

I had to get a drain checked out with a camera and video. Jim S. from the Cleveland, OH office came and took a look. This company was very attentive with communication and Jim checked two different outdoor underground drain lines for me when he came out to make sure nothing was leaking. I'll be calling these guys again whenever I need this type of work in the future, great experience!

Sanam m

a month ago

The technician was on time and courteous, and did not charge a diagnosis fee. Thank you!

James , Attina

2 years ago

Mary Ellen Brandt

4 months ago

Technician Mike was very pleasant and professional.
We appreciate the quick response and quality job.

STEVE SMITHBURGER

5 months ago

Wow! What a professional you sent out to fix my clogged drain. Give that man a raise. Thank again. PS drain is running fine.

Daniel Zito

a month ago

Professional, on time and respectful

Christina Beavers

3 months ago

Jason did a great job repairing the leak coming from our bathtub knob. ARS is our go-to company for plumbing repairs.

Roman Katz

2 years ago

Kyle Lichtenberg

2 years ago

Arrived on time, found the problem and had it resolved in about an hour.

Francisco Colon

2 years ago

They came in to fix a broken pipe on my sewage pump, quick and efficient even fixed a problem I had with the other pump for no extra charge, I am really happy with them.

Fritz Awig

11 months ago

Jason was very thorough, careful, and professional.

Jessica

a year ago

Tammy Bailey

2 years ago

Very professional and excellent quality work

Jack Sharpe

3 months ago

John, Mark and his crew did a perfect job beginning to end. They found the Sanitary connection jetted it out camera it. Then they made a video had the county inspect the video. They even dealt with the city of Medina water dept. All the new water and sewer lines were installed from the sidewalk all the way into the house. I’m pleased with the great job that ARS Rescue plumbers did
Thank you, thank you, thank you
Satisfied Customer
Jack Sharpe - Medina, Ohio

Lisa Fouche

3 years ago

I had a completely clogged kitchen sink. Made a same day appointment- and the technician was there within an hour of the phone call. Andrew - the technician was very professional and knowledgeable. He immediately identified and remedied the problem - and explained how to avoid it in the future. I highly recommend using their services!! Thank you ARS for saving the day!!!!

Connie Herczak

2 months ago

Jason did a great job, he explained what he did. He cleaned after the work was done. I would use this service again.

Marty Sikorski

a month ago

Christina Bolger

3 weeks ago

Ralph was very professional experienced plumber explained everything that needed to be done, I really appreciate his expertise and details. Would definitely recommend this company to friends and family! I’m trying to save some money because I need a bigger job done than I thought I needed.

Todd Roberts

5 months ago

The technician that came out (JR) was extremely courteous and professional. He explained my options and showed me what was causing the blockage while clearing both sides of the drain.
He cleaned up and left no trace. I was very plea
sed and would recommend and use them again.
Brian and John came out a 2nd time for another job... this time from the street. Once again I'm pleased and they offered advice to improve the water flow... thanks ARS for a job well done!

Lisa Davis

10 months ago

Savannah Miranda

3 years ago

chughes168

3 years ago

I called Rescue Rooter because I believed I was having a problem with pipe(s) leaking in my ceiling. A same-day appointment was scheduled for me, which the plumbing specialist, Larry, showed up at my home on time. Larry professionally greeted me with a smile and proceeded to cover his shoes with booties before entering my house. Larry did a walk-through of my home from the basement to the second floor, carefully examining the walls, ceiling, and listening for sounds of dripping water. Larry determined that a water leak issue was not causing the sound I was hearing.

I was very relieved and flabbergasted at the same time. This company sends out a Plumbing specialist with a trainee. They didn't come up with a pricey estimate of things to be done immediately, nor was there a trip charge, which is unheard of.

I greatly appreciate the respect, honesty, sincerity, and the professionalism of ARS Rescue Rooter Plumbing Service. I'm a 70-year-old senior citizen, and I believe ARS Rescue Rooter rescued me in every way. Furthermore, I suggest if you want to be Rescued from overpriced and unnecessary plumbing repairs, please call ARS Rescue Rooter.

Cris

Elmo Quinones

5 months ago

The plumber was very friendly and kind. Explained the problem he seen an what it would take to fix it. He quoted us a higher price but once he seen it would take less work he was more than willing to bring the price down to a more affordable range for us . He was great to work with.

Thomas Chaney

a year ago

Called ARS to help diagnose a water back up issue. They went above and beyond
diagnosing the issue, up to and including speaking with the city and county on my behalf. Great customer service! Would absolutely recommend them to anyone who needs plumbing related assistance.

Robert Caniglia

2 years ago

They did good job. Price was reasonable. Would use them again and would recommend them.

jamal lababidi

a month ago

faith wade-perez

7 months ago

Plummer Technician was friendly and really got to the problem right away!

Chris E

10 months ago

Jacin was the tech who came out to clear my main sewer line. He was very courteous and professional. The line was cleared and inspected with an endoscope. Once we realized the issue was root intrusion, Jacin went back in with the snake and attempted to clear as much of it as he could. He was as thorough as he could be. I am happy with the service, and with Jacin, but feel the charge was excessive. The web site advertises $89 main drain clearing, but apparently that's only if they do it from an outside cleanout. Since I don't have an outside cleanout, I was informed that the charge would be $429! That's excessive as compared to what is advertised on the web site considering the only difference is that the tech needed to come into the house. If I need this service again, I'll be shopping around for a better price, or at least for a company that doesn't hook you in with one advertised price only to inform you the charge will be significantly more because of an insignificant circumstance. I feel I was a victim of bait and switch.

Rich Therake

2 years ago

Matthew Lundell

10 months ago

Not out to help the customer needs, only there to find out how much they can make off of them. Would not recommend or use again.

Anthony Korosec

3 years ago

The service professional (Nathan McClelland) that arrived and fixed my clogged drain was extremely courteous and professional. He was very thorough in explaining what he was doing to fix the problem and how to avoid future problems. A true professional! I would highly recommend him.

Christopher Keating

3 months ago

Ralph was on-time and efficient. I appreciated his help to fix my kitchen sink issue.

Dee C

3 years ago

Nathan came in and fixed our issue quickly. He was professional and when asked, gave us very good recommendations on replacing the unit which we will be doing early next year and will be contacting ARS (Nathan) to do the job. We have had other plumbers in the past but ARS (Nathan) is the best. Thanks.

Donna Gibson

4 months ago

Very professional and friendly ,came on time.very informative on process included me in all phases ( explaining what was going on )

Helen Drake

7 months ago

The office called to let us know the installer was on his way. He was a little later than estimated time but within reason. They had called the day before to confirm.

The installer had a few challenges in draining our old tank based on the age of the tank.. He had to get creative but he was successful and was able to remove the old tank from our home. The new tank looks great. He gave us the information we needed to have for this new tank. He was doing the hauling of the new one in and the old one out in 14 degree weather.

The office called to check on progress and handled the payment paperwork and we immediately had an email receipt. They gave us the discounts they could. Pricing was reasonable.

Robert McEntee

a year ago

Holly F

11 months ago

A hot water tank costs around $650-700. ARS charges approximately $1200+ to do the installation that takes less than 2 hours. Labor charges are around $600 an hour.

Daniel Simko

2 months ago

Saveay Samoun

3 months ago

Our plumber technician Kenneth was excellent and efficient. He was straightforward with what we needed Got the job done fast. Definitely will recommend and use them for future needed plumbing issue.
Thank you

Bill Linn

2 years ago

Calvin Brown

2 weeks ago

My reason are very simple I have had this company before they did an excellent job I had no issues and when this problem came up I trusted ARS Rescue Rooter Plumbing to come check it out and they quoted me a good price for the work that had to be done with the repair and as always the work was outstanding and speak volumes. The tech Jason Byrd very upfront and professional.

Mark Merman

8 months ago

The plumber was very professional and knowledgeable. He did excellent job. The customer service is very good. I would definitely recommend this service and I will use it in the future if I need it.

Wayne Snyder

2 months ago

Excellent staff. Courteous and professional.

Robert Moore

a month ago

Zernearia Dent

8 months ago

Excellent experience!!!! Everyone was helpful and very nice… The process was easy and quick!!!! The technician that installed my water heater was the best !!!

heidi baker

2 weeks ago

Incredible team! Prompt, professional, excellent work.

The Shadow Softie

4 months ago

Put in a new hot water tank

steve

2 years ago

I called Friday morning and had a tech out to fix my drain clog in my bathroom by 10am. The tech I had was Ken and he was AWESOME

A++++

Alejandro Martin

a month ago

Very satisfied with the job performed by Brian. Thank you.

Riley Kennis

4 weeks ago

Jason install a water filter and did a fantastic job!

K S

3 weeks ago

Serena Stoner

2 years ago

Very fast, easy and excellent service. Definitely recommend!

derek wilson

8 months ago

Anthony Williams

2 years ago

Louise

9 months ago

They did not give up front pricing then instead of say they did not have a tech available for my time they scheduled they cost me more time and money with the run around. I would recommend looking else were 1st and are 100 over other places

Brenda McGhee

8 months ago

Fast, Informative, Felt Safe

Kelly Kugler (Kelly K)

2 years ago

Thomas Gaeta

a year ago

Robert Shank

4 months ago

We hired ARS to come inspect and potentially clear our drain back up near our washer. Chris was on time (early actually!) professional and efficient. He inspected the issue and realized he would in fact need need to snake the drain and found we had a TON of roots built up in the drain. He got it all cleared up quickly and left the area just as clean as he found it. He was very informative and gave me some tips to keep up with it in the future and they offered a 30 day warranty in case anything popped back up. I highly recommend ARS for any plumbing needs!

mma Fikes

2 years ago

Amber Bloodworth

a month ago

Kenneth came out to give me an estimate on cleaning a basement drain. I found out it was completely normal to have water inside the drain. We are first time home owners and are learning as we go! He found where to turn on our outside spigot for us and gave me a quote to replace our garbage disposal. He was super helpful, knowledgeable, and personable. If we have any issues in the future we'll absolutely be reaching out to ARS!!

Steve meadows

3 years ago

Scott was a great Technician

Lindy Kirby

6 months ago

Great experience!
We had Jason install a new water heater. It was a bit complicated and he handled it expertly. He was very
personable and made you feel confident that the job would be done well. My husband did plumbing in the day and admired his work saying how clean and professional it was. The installation was expensive, however, worth it.

Karen Artino

10 months ago

They called and said a Tecnician could come even earlier than originally scheduled for same day service! Marco was thorough and diagnosed my problem after checking all basement drains and performed the action needed to fix the problem Anthony then joined Marco bringing a larger piece of equipment and they completed the job
They explained the current state of the pipe and perhaps could happen down the linI would highly recommend this Company

Victoria Hollar

10 months ago

This company is a complete rip off will never use them again. I had roots coming threw the sewer line. They charge 900.00 an hour and they did absolutely nothing. They brought a jet barely used it and maybe actually worked on it for a half hour. Then quoted us 26,000.00 to rip up our entire patio and driveway and put in all new pipe and said ours was bad. I went with another company that took their time and worked on the issues and our pipes are completely clear and looked at the camera and our pipes are completely fine. They charged us 1200.00 total and that was even with a couple visits. ARS does not care about actually working to fix the problem they're in it to rip people off.

Russ M

7 months ago

That's it

Peggy Ratica

2 years ago

Very excellent, honest company on needed work for the plumbing needs as well as the quotes and the pricing is excellent. I recommend this company highly, there crew works very diligently and they get the job done.

Positive Empowerment

3 years ago

Very good company to do business with. They furnished me with same-day service and sent a qualified professional who exhibited care and expertise throughout the whole process. Thank you!

Josh LaCroix

a month ago

Very friendly.

Jim Stary

a year ago

They opened my sewer but when it blocked again the new crew couldn't clear it.

Michael Shively

a year ago

Just great. Prompt service on July 4th, even sent a thank you note with a discount card for next time I recommend highly

Bill Claypool

2 months ago

Malinda Daugherty

2 weeks ago

Service gentlemen was very respectful and professional. I was showed the problem and explained what was and showed and explained job when finished

Lisa Roberts

2 years ago

Josh Novak

3 years ago

The gentleman that came to our house was very professional and got us fixed up right away.

Andi Udris

a week ago

Jason Pinskey

2 years ago

Maggie Sugrue

4 years ago

John Horsfall & his crew are fantastic. We've had work done by them twice, both big projects (water main & sewer line). Both projects were completed promptly, the crew was respectful of my property & left clean work areas, & John was personally available every step of the way to answer questions.

Malick67

7 months ago

Ralph took care of us. Did a good job. Thanks

Donna Faust

5 months ago

We were very pleased with their service. They were professional, quick, and reasonably priced. Will definitely use them in the future if needed.

Michael Regan

3 months ago

Crew was responsive, informative, and professional.

Casey Boyd-Swan

8 months ago

Installed a tankless water heater after our old water tank broke. Knowing we were without hot water, they arranged for us to get our new water installed quickly. Extremely helpful and knowledgeable team.

Robert Newman

3 months ago

Replaced a worn out garbage disposal efficiently and professionally.

Jeanne Wasco

10 months ago

Great job!

Michele Kugler

2 years ago

Mjdizzy D

9 months ago

Awesome! In 15 minutes my drain was working again!
I will use that again when I have a sewer issue!!

Mary Wilson

4 months ago

Appreciated them getting a new water heater here today

Dave DeVito

5 months ago

My agent was very nice, prompt, explained what he was doing and cleaned up after. I am a customer for life now.

Sean Skokan

3 years ago

Carrie Ward

2 years ago

Plumber was in for less than an hour and was courteous and professional. Plumber did not wear shoe covers or gloves as stated on the Companies Covid disclaimer. Replaced the wax ring on toilet and come to find out we were drastically overcharged. I also read on the Covid disclaimer that customers will be screened prior to a visit and we were not screened before the plumber entered our residence. We were referred to this company by a friend and will not be using again or referring.

Mouad Yousef

4 years ago

These guys came out and did a free estimate to take up the toilet and snake the drain they wanted to charge me $550. That is ridiculous

Jo Hammett

7 months ago

Ken Mckenzie

a month ago

Victoria Johnson

a month ago

Excellent service

Richard Uhler

a year ago

Booked an estimate for a main line backup. Everything in house running slowly all in same week. Was quoted almost 300 for 3 different drains each because he said couldnt be main since it wasn't backing up onto basement floor when flushing. Chose to get my own auger and clean out what ended up being a baby wipes clog from my young daughter flushing them. One basement drain auger later.... Problem solved and saved myself 900. Moral of the story, never trust someone who acts like your common sense observation is stupid.
- the wife

Caria Mitchell

4 years ago

Stewart Davis

a year ago

Even fixed disposer

Kyle Phelps

3 years ago

Darrell Andrews

2 years ago

Jack Jones

2 years ago

The tech named Bobby was on time, professional, and completed the job in a timely manner. In addition, he left the work area in the basement spotless. If anyone would need their main drain cleared, I would recommend ARS and ask for the tech Bobby.

Jeff Reynolds

4 days ago

David Conway

2 months ago

Great guys

james jackson

3 months ago

He was professional went out of his way so solve my plumbing issues at no extra cost.

Lc Watts

10 months ago

Matthew Murphy

4 years ago

Marco was great. Had him out today to fix a clogged pipe that I couldn’t get cleared on my own. He was professional, friendly, clean and got the job done. I highly recommend.

Brett Frantz

7 months ago

I had them replace an old wash tub and they did a great job. Highly recommend Bobby and the whole team.

Don Luscher

9 months ago

grace visanza

2 years ago

Anita Florence

a year ago

William Hines

a month ago

Everything was excellent gave me free estimate

William Cancel

7 months ago

Had a flooded basement due to a backed up pipe. Greatest service I have ever received. They worked fast and went above and beyond. Can't thank them enough for thier amazing service.

Greg Smith

11 months ago

People were professional and friendly. Ralph did a good job installing the water heater.

Tynisha Carlisle

3 years ago

Nathan was very informative and knowledgeable as well as answered any and all my Q&A without frustration because of my lack of knowledge in pluming he made me feel comfortable with the work he and his counterparts completed at my home will refer this company for any pluming needs

Rodney Koteles

5 months ago

The installer did a great job. He was a very good worker and was very efficient.

John Hodnick

5 months ago

Dan Brenner

9 months ago

Davita NY

2 years ago

Shaniqua Davis

3 months ago

Phillip S

3 months ago

John and Bobby from ARS quickly fixed all of my plumbing issues. Couldn’t recommend more. Quick, friendly, attentive, and thorough.

Dwayne Sopshire

3 years ago

Conner Brown was my field tech! VERY VERY knowledgeable about plumbing as well as the question I asked and he was spot on with the answers! Thanks Conner we need more plumbing technicians just like you! I was very impressed. Oh yes and he fixed the problem safely, quick and professional attitude!

James Baker

a month ago

Rebecca Taylor

a month ago

I found this company to be extremely responsive they called minutes after I used Angis List. The workers were pleasant and knowledgeable and explained everything. Would use again 100%. Good value for the price.

John Harris

7 months ago

Great service thank you

Jay Jones

3 months ago

My water heater installation was quick and pain free. They were able to answer any questions I had

Tiffany Moore

9 months ago

Willie Townes

a month ago

Robert Ferrell

11 months ago

Boiler Heater

Linda Moorehead

3 months ago

Jason was wonderful. Very professional cleared my bathroom sink and cleaned everything up. Very nice guy and I would definitely use him again. You don't find customer service like that around anymore. I have nothing but the highest of recommendations for this company and for Jason. Thank you

Stella Parkin

7 months ago

Jason was excellent. Knew his stuff and very professional. Would highly recommend.

Austin Dickerson

2 months ago

mike s.

3 years ago

Michael Pengov

a month ago

The staff member gave great advice regarding the plumbling

Donita Rice

a year ago

Jim Pelz

5 years ago

Beware, this company is not a trustworthy company. I had this company out to unplug a backed up sewer line in a apartment building. The tech unplugged the line with a small snack, but never recommend using a large head to make sure line was cleared, since we already pulled the toilet. Charge $250 fair price

Few days later my tenant called and said the line is backed up again. I was out of town so I called this company back out, thinking they would help me out since they didn't get it fixed the first time. The tech camera line and said line had a lot of scaling, cast iron line was falling apart. He recommend excavating outside replacing part of the line and cleaning out line under building, cost $4700. since I was not there I said I would like to wait. So he said they would pull the toilet, and jet the line out. $679 charge which he quoted $650 but I needed the unit working.

2 days later everything is backed up again. I called another company they pulled the toilet ran a large snake 75 feet to make sure line was cleared $275. Sewer line been working ever since. My tenant said they never pulled the toilet and never communicated every was working again but just sat in their trucks for a hour and took off. I would never use this company again and trying to get my money back for the second charge, for not completing the work quoted.

TJ Surati

5 years ago

Called on emergency job at 9 PM guy came in a half an hour and started the job was done within two hours very satisfied with job professional and great product knowledge two thumbs up

meg patrick

2 months ago

Technician was very efficient and even when it was discovered there was a drain issue cleaned up the over flow.

Shevelle Ferrell

2 years ago

Friendly staff & Fast efficient work! Would use again!

Rob Nordman

2 years ago

Justin, Devon, and Anthony have been great. They hauled their equipment down to the basement, worked to identify the problem, and provided options for a solution. I’d recommend them any day!

Adrian Lewis

10 months ago

Dana L

a year ago

Sheila Buchanan

4 months ago

Jason and Anthony explained every part of the process of cleaning the drain in our front yard in detail. They were thorough, professional and knowledgeable. I wouldn’t hesitate to hire them in the future.

Lisa McFadden

2 years ago

Daniel Wright

4 months ago

Installer did a great job

Mary Campana

11 months ago

Greg was our service tech. He was very polite, caring, professional, courteous and knowledgeable. He fixed our blockage. Would highly recommend him to our family, friends and neighbors. Thank you for having such a fine young man working for your company.

Cap'n Video

10 months ago

Phenomenal Phoenix

8 months ago

Tracy Dillon

3 years ago

We recently had a job completed by ARS Cleveland July 8 2020 Tj was our tech he was excellent. He communicated with us every step of the way, explaining procedures and timelines. The work was done in a professional manner and he when above and beyond to make it a good experience. We would definitely recommend him and will continue to rely on him in the future. And will be having more work done by them in the future

Perry Sprachmann

5 months ago

Jenn Riedinger

4 months ago

Jim LaRocco

a month ago

Very professional workers. Well rained and efficient .Jason especially!

Christina Jones

3 years ago

Marco, thanks for your service. My drains are clear! Thanks for a dry basement! Christina.

Tasha Hill

2 years ago

Deborah Hinton

a month ago

Our plumber was was wonderful ! He was efficient, knowledgeable, and professional! Highly recommend this company!

Mike Mikolay

4 months ago

Ralph Cruz was great. Went the extra mile to make sure everything was right. Would recommend him to anyone.

Douglas Moulder

2 months ago

Steve Schifano

3 years ago

David Nicholls

7 months ago

The rep worked very hard & long to clear a difficult drain stoppage.

Charles Liggitt

5 months ago

Patrick Carter

8 months ago

Service was professional and was of good quality.

S. Frye

10 months ago

I hired ARS Rescue Rooter to do run sanitary and water lines to an old house undergoing renovations. I could tell that Jon was taking my project more seriously than some of the others that came to give estimates, which I appreciated, in addition to being at or below the others' prices. After a plan was in place, the gentleman leading the work, Mark, offered recommendations on some ways that might work better in real life. I really valued the fact that they did not just stick to the plan, but wanted to give us the most efficient and maintainable end-product. Jason came after to connect some plumbing inside the house- he was professional and worked quickly. We have yet to load the lines (to avoid freezing), but so far I am very pleased with the work done.

AJ Morales

4 years ago

Amazing place amazing people

Steve Smith

4 months ago

Randy Rzepka

2 months ago

Within a couple of hours of discovering the water tank leak ARS was on site providing an estimate to replace including multiple options and less than 48 hrs later they were replacing said water heater. They were prompt, courteous, and professional. I highly recommend these guys.

Jennifer Seeley

3 years ago

Very courteous and helpful. My bathtub drain was clogged and they were out in a couple of hours and had it unclogged in less than 15 minutes. Reasonable too.

Wanda Howard

3 months ago

The person they sent out (Chris) was so polite and got things done quickly. I will definitely use ARS for all my plumbing needs. Thank you!

Alexis Warren

10 months ago

Erica Zwolsky

4 months ago

Jeff Hirko

5 months ago

Great service. Knowledgeable.

Shelle Mathis

3 years ago

This was the best service! I am so happy I called Roto Rooter and they priced the job at $5500 to $6000 “somewhere around there” one call to ARS and the rest is history $170.10 later I’m in my bathroom toilet flushing great service just awesome I will recommend them to anyone that has some issues thank you Marco!

Edward Caraballo

4 months ago

Bill dowtre

2 years ago

Nicole Fredd

a month ago

I have use them multiple times and each person that came out for my basement has been very knowledgeable, professional, just good people and worked with me to take care of my home AFFORDABLE... the only company I would use for all my plumbing issues

Derryl Frazier

a year ago

The technician explain in detail, and was very professional

James K

2 weeks ago

Jason did a great job replacing our water heater. He was on time, efficient and cleaned up the area nicely after he finished. Job well done.

Shannon Story

2 years ago

Maryland Boyd

2 weeks ago

Andrew Morris

3 years ago

Awsome experience!!!

ppporsche inspirations

10 months ago

Alisa Powell

4 months ago

It wasn’t easy, but my tech worked until he got it fixed (3 trips)! He was great! Surprisingly, no extra or made up charges like I’ve experienced with Sal’s Heating and Cooling. I’ll be using only their services going forward. Thank you!

Doug Nemeckay

2 months ago

George Turopolac

8 months ago

Angela Pirnat

5 months ago

I could not have asked for a better experience. From me reaching out to having them inspect and even install the new hot water tank was less than 24 hours. both techs were super professional and made sure to explain everything I would need to know. I would gladly use ARS again.

A Grady

a year ago

Everything was going wonderfully initially. Brian was very kind, came Friday January 8th and repaired my basement toilet. It took longer than the manager estimated, but he was a good sport about it. He was also supposed to fix my shower that runs extremely hot or cold (no in between) I told him I had already replaced the cartridge which the plumbers initially said would fix it. He took a look and came down saying he was confused but sounds like air got in my pipes which is what was causing the loud knocking so he would have to come back today January 8th with another person to help navigate the issue. We both agreed 3pm would be a good time. I called around 130 to confirm the appointment which the lady said I had an appointment at 3. I had an event I was attending and left early to get home on time. I waited an hour and a half having called twice to which both reps said that Brian wasn’t answering his phone. The second rep let me know the location was closed until Monday. I am utterly frustrated because they will expect me to pay full price for a service that was not rendered at the appointed time and I have to now RE inconvenience and move around my life to fit into their availability when this issue was supposed to be worked on Friday and then subsequently resolved Saturday. There we NO communication and now I am left still with a shower my family cannot use. This was unprofessional.

Chuck Brown

2 years ago

Tim Frazee

a year ago

John and Brian were awesome! Got the job done quickly and professionally. Would highly recommend!

Tom Washko

2 years ago

The ARS plumber was conscientious and made absolutely sure he cleared this difficult drain clog including cleaning the pipes before and after the clog .

Omega Jackson

2 months ago

Joe was awesome and great customer service.

jian cui

3 months ago

服务很好

Pratap Lama

5 months ago

Great!!

irene gituri

3 weeks ago

Respectable, working was left clean. Explained the plan of service.

Patricia Dumont Akers

2 years ago

Andrew did a great job and very curtesy

Mary Weekley

2 years ago

Cleared backed-up storm drain so that gutters run freely. Fast, responsive, reasonably priced, courteous.

Carlos Kenobi

7 months ago

Elizabeth Gloger

10 months ago

Marco Fatica

3 years ago

Bobby did a great job, quick and professional and went above and beyond!

John Gold

2 years ago

Sharon Sandidge

a year ago

Brian Cooper was very helpful, he explained as he went along. He made sure that he explained everything to my sister as he was doing the job. He also cleaned up after the job was completed. I would recommend him. A big thank you for the cleanup job.

William Hughes

3 years ago

Marco S was professional diagnosed the problem and promptly fixed it. He was also very tidy. Would definitely use again.

Jennifer Wilcox

3 years ago

Had a great experience with Larry & Mike of ARS/Rescue Rooter. They came out within an hour of our call and fixed our leaky sink quickly and for a very reasonable price. Definitely recommend them.

Kenny Theriot

2 years ago

Paul Adams

3 months ago

Kelley

10 months ago

Jason Byrd was our service technician and was absolutely wonderful. He was very knowledgeable, caring, and explained everything before he did it. 5 stars just for him! I would use this company again... and definitely request Jason Byrd!

duglas

a year ago

Gas line repair.

Thomas Gephart

a month ago

Excellent, courteous and prompt Jet sewer service from JCowger of ARS. I would recommend Justin and ARS for all your needs.

Phyllis Hill

4 years ago

ARS Rescue Rooter is great! I recently had work done at my home and I couldn't have found a better service. The workers were great...very professional, polite, just all around decent people. I love that! My experience was super and I have recommended them to a couple of my coworkers already. Thanks ARS Rescue Rooter!

Dan Zirzow

7 months ago

First Gentleman couldn’t get line free. Mgr can out 2 days later and said he would come back with another crew member. We thought there may have been a collapse but they kept working on it and able to break whatever was in line free. Thank you!!

David Baker

3 weeks ago

One of the best plumbing services I have ever used

Jan Jackson

a day ago

The interaction was excellent, we were impressed with their professionalism and kept informed throughout the process.

Valerie Wynder

2 days ago

Robert Herron

a year ago

David Pelkey

4 months ago

Kevin M.

3 years ago

DLM

7 months ago

Very positive experience. From initial call with Kelly in the office, to prompt, professional service, excellent price as compared to others, ease of paying... Will definitely be using them for future plumbing needs. Highly recommend.

Laurence Ivey

4 months ago

Chris was professional and very good.

Michael Maly

3 months ago

Jason Dorsey

2 years ago

I had an excellent experience with ARS/Rescue Rooter. Kelly was extremely helpful over the phone and Anthony didn't only diagnose our problem quickly and correctly (unlike the other company that came out and charged us out the wazoo with no resolve) but also had the the problem fixed that same day. I would definitely recommend this company to my family and friends.

Phyllis Allen

9 months ago

Justin was courteous, thorough- took his time to explain what was going on. Would definitely recommend and use them again.

Tristarsha jones

3 years ago

I was very please with Marco . He was very nice. He did my sewer in the basement. He did a excellent job. I love this company. Very reliable and fast.

Edward DeGraffinried

2 years ago

Jennifer Wilson

3 months ago

Very profession and will use again.

Brittney Sue

2 years ago

Ripped me off for my main sewer line in my basement. K overpaid by thousands. 😡

Worldnutt Nutt

2 weeks ago

Louise Sullivan

3 years ago

Great service and quality work. Very reasonably priced. I needed work done to complete the sale of my home and they were very quick to respond. Highly recommend!

Tiffany Russell

2 years ago

Kevin Rolli

3 years ago

Marco was awesome, he worked with us to find the best solution to our issue. We called for a clogged drain and he went the extra mile to make sure that our issue was resolved the first time the right way. I would and will definitely recommend in the future.

Ahmed Ahmed

a year ago

Danielle Bentley

3 months ago

Cordella Rouse

2 years ago

They are very good they give you a estimate and fixed the problem and most of all the price is right

Tom Lundgren

2 years ago

najeh salti

6 days ago

When I called, I told them the basement got flooded and the hot water tank turned off. When they got there, they told me they couldn't light the furnace because of the flood in the basement and charged me $100. If that was the case, they should've informed me before coming out. I could've saved $100. Had another guy come out and fixed it 20 minutes for less than $100.

Samuel Smith

2 years ago

Alex Shingleton

7 months ago

Brian was very professional and helpful. He came out to my home on time, talked me through what needed done with the drain in order to fix the issue and made sure to clean everything up after fixing the issue.

Darrell Mcclendon

a month ago

Very respectful to the point and clear with the issue

Kathleen M

2 years ago

Called on Thursday and they came out Friday to replace a bathroom faucet. Very nice and professional plumber. Would definitely recommend.

Shawntee Greene

4 years ago

I called for emergency service and waited two hours to have someone call me back and say they can’t get anyone to come out

Jason Hechko

a year ago

Daniel Crespo

2 years ago

Don Muszalski

6 months ago

The service man was great, pleasant, professional, courteous, and highly recommended for next time

Margaret Smith

8 months ago

Technician Jason Byrd was great. Showed up on time, found the leak and did the repair. Cleaned up, checked everything. Having water coming out of your ceiling is a stressful situation. But Jason's professionalism put me at ease and he fixed the problem. I also had some basic, non-emergency repairs completed while he was out. Very happy with everything.

Sehnsucht Adventures (Sehnsucht_Adventures)

2 months ago

My go-to plumbers for projects and emergencies at my place of business.
The plumbers are always friendly with quick service and great work.

Hilia Benedict

5 months ago

The person giving quote was polite and knowledgeable. The installer was very efficient and professional. He was very polite.

Monique Sephus

6 months ago

They did well

VERONICA MAINOR

8 months ago

I called to have a technician, review the problems, on site, and to provide an estimate. The service was excellent, and I will be calling to have the repair taken care of by Rescue Rooter.

Michael Zenker

4 years ago

Great place to work

randy link

9 months ago

JoAnn Leon

11 months ago

I had someone come out for a free estimate but didn't have any work done and told them my drain was clogged and that as the water was slowly going down I the plunger and tried plugging the drain was told that if I get some nasty looking water and gunk coming up then I'm loosing the clog and that to keep doing it. This was very helpful information.

Beth Kelley

a year ago

The employees are professional, explained everything they were doing and gave me options. I would use them again. Huge job, they knocked out out in a day with very little interruption to my day.

Linda Burns-mayhugh

4 years ago

John Horsfall was GREAT!!! His team quickly assessed the situation and had a plan in place to fix our sewer line as fast as possible. They were honest about pricing and options, and made the process less stressful. I would recommend John Horsfall and his crew to anyone who needs plumbing work done.

Dean Wampleman

11 months ago

Came right out at time scheduled, assessed the problem, explained the procedure involved and the cost. Once agreed on began within the hour.
Problem was resolved. Billing was as quoted.
Would recommend to anyone.

Ernie drone stuff

a month ago

Listen my options for what to do.
Gave me prices for different options.

Robert Brassell

2 months ago

Good quality work, responsive, and great communication.

Larissa Boley

11 months ago

Tim Baon

7 months ago

The service rep was extremely professional, straightforward with info and pricing, very friendly and was determined to provide a great level of service and value . This is the third time we have used ARS and will continue to do so in the future.

Chris Lesher

3 months ago

Jason was courteous and efficient. He was able to answer all of my questions and concerns. Your company is well represented with him. Thank you.