Description
Mr. Rooter® Plumbing of Cleveland is your courteous Plumbing Professional with over 50 years of experience handling residential and commercial plumbing services. Our experts are licensed, insured, and ready to handle any job. We offer a wide range of residential and commercial services from drain cleaning, water line repair, and emergency plumbing. So whether you need help with fruit flies in the bathroom, have a clogged toilet, or need a P-trap replaced to stop gas from entering your home, we’ve got you covered. Enjoy our flat-rate pricing with no overtime billing and our Neighborly Done Right Promise™. If it’s not done right - we’ll make it right. Guaranteed! Schedule today for your courteous plumber!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24/7 Emergency Services, Appliance Installation, Backflow Preventer, Backflow Prevention Device Replacement & Installation, Bidet Installation, Boiler Installation, Commercial Services, Diagnosis And Check Ups, Dishwasher Installation, Drain Cleaning, Emergency Plumbing Repairs, Frozen Pipes, Gas Line Repairs, Gas Line Replacement & Installation, Grease Trap Repair, Hot Water Dispenser, Hydronic Heating Repair, Installations And Upgrades, Leaking Faucets And Toilets, Leaking Pipes, Plumbing & Drain Cleaning, Plumbing Diagnosis & Inspection, Plumbing Replacement & Installations, Plumbing Solutions, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Preventative Maintenance, Residential Services, Sewer Line Repair & Replacements, Sewer System Backups, Sink Repair, Slab Leak Repair, Sump Pump Backup, Sump Pumps, System Maintenance And Cleaning, Tankless Water Heaters, Trenchless Sewer Line Repair, Tub Repair, Water Heater Installation, Water Heater Repair & Replacements, Water Line Repairs, Water Line Replacement & Installations, Water Softener Installation, Water Softener Repair, Water Softeners & Filters,
Reviews
Sharon Burkhalter
a year ago
Mr.Joe Mirtil was the young man how check my water problem(blue water coming out of my shower facet) He was very professional( he test my water Ph levels).Mr Bowen Faught was also very professional (he drained and flushed my water heater). He did a great job! Thank you very much for your professional help. No more blue discoloration showing from my shower. All of my facets are working very well. I will continue to refer Mr.Rooter to my neighbors here in South Euclid. Sharon Burkhalter,RN
Margie Fragapane
3 years ago
Excellent customer service! Fairly priced!
Margaret Dennes
6 years ago
The job was finished to my satisfaction and the final result for the main sewer and storm drain replacement was exemplary. Good price for the project also which includes complete restoration of my yard to its original state. Very reasonable and they have an excellent team working for them. I highly recommend them.
Shelley Waecliff
5 years ago
We have used Mr. Rooter for years. They respond quickly and take care of the problem right away. At least twice we have had an associate come out on his day off to finish a job or to help out in an emergency. Once, one of the gentlemen even made/altered a special part for me at his home because our well system was old and many parts for it are no longer available.I am sure you could get cheaper plumbing elsewhere, but I am willing to pay more for the quality and the excellent customer service.
Barbara Stark
2 years ago
The seal on my PCV pipe that comes from my sump pump & goes into the exterior wall of my house to the outside burst when washing clothes & the pump cycled! I called Mr. Rooter Friday morning & they were at my house Friday afternoon. It was nice that not only was I getting email messages that someone was coming, but Mr. Rooter also called me to let me know when their techs were coming! 3 vehicles showed up to determine what would be needed to repair my pipe (they thought it had frozen up), but that was not the case. So all but 1 vehicle left & the tech repaired my pipe & cleaned out the bottom of the crock. Their tech, Frank, was professional & knowledgeable, even though I kept looking over his shoulder at the work he was doing. The ONLY reason I gave a 9 was because of Mr. Rooter's pricing. Was a little pricey, but according to their tech, they charge a flat rate, so there's no negotiating. Guess it's true what my father used to tell me when I was growing up, which is You get what you pay for. So, it might have been a little pricey, but the work was done the same day I called & done right the first time! I'm a happy & satisfied customer! Thank you Frank & Mr. Rooter!
Susan Peterson
a year ago
They were very good and very reliable!
Nathan was very professional and knowledgeable! His work was very nicely done and cleaned up before he left. He made sure everything was up to my standards. Very happy with the service and highly recommend!!
Mr. Rooter’s staff and technician, helped fix a bad situation very quickly.
Just another awful franchise company of The Dwyer Group. I have found that all of these businesses tend to get the exact same reviews. They are all extremely overpriced and staff less than knowledgeable employees. The biggest problem is that they pay their employees based off of how much of your money they can take. No plumber who is professional and has verifiable experience would work for an employer like this.....Thus you will more than likely end up with someone whom has failed as a plumber with an actual plumbing contractor rather than working for the McDonald's of plumbers. Mr. Rooter, Glass Doctor, and Mr. Elecric are all a very bad decision if you are in need of either repairs.
They’re a scam company. DO NOT USE!!! Insane overpricing, lies about the issues to try to scam more work. I called out an odd diagnosis and the tech stuttered and panicked over the fact that I knew what I was talking about and wasn’t you g the scam. After being quoted 5 times the standard rate to do work on problems that didn’t even make sense, we told them to leave and went with an actual professional. Seriously, these scammers deserve to lose their licensing.
Judith Johnston
2 years ago
The plumbers were very nice. They explained everything they found and how they were going to fix the problems. The guys neatly and quickly did their job. Once again, I'm glad I called Mr. Rooter!
After trying and failing to unclog an overflowing toilet with an auger and then recruiting a plumber friend to do so with an under performing drill-powered snake that hit roots in the basement floor sewer line but couldn't punch through, he advised me to call a professional. Since I had a $56 coupon from Mr. Rooter, I decided to give them a call at 3 P.M. At 4:15, Frank White arrives! He scrutinized the layout of the house's internal sewer line, took the necessary photos on his tablet, gave me an exact detail of my options and the costs. I was impressed with his attitude, work ethic and knowledge. Most of all, he solved the problem in a quicker response than I expected. I suspect that all of Mr. Rooter's plumbers are capable, but if you need their services, and if Frank White is available, grab him!
Very professional, polite, cleaned up after themselves.
Debbie Kobistek
10 months ago
I had Lance and his partner here on November 2nd. I was so happy when I saw Lance. Had him here a few times. I was told last year. He was no longer working. The, two of them were great. They fixed my bathroom sink. It wasn't going down. The, pipes were the original ones. I give them an A+ for a good job. Very friendly also. I highly recommend Mr. Rooter. And, sure hope Lance stays!
I was in trouble, I had a mess. Complete main sewer blockage, my toy homeowner snake was useless. Mr. Rooter saved the day. Polite, quick dispatch, email ID of Greg the service Tech. Arrived with professionalism, skill, awesome heavy equipment. In no time I was clean to the street and examining my pipe with a camera. Even got my refrigerator magnet discount. A nasty day turned good, Thanks Greg and Mr. Rooter!!! They are now my -go-to- call.
Davine Alexander
7 months ago
Timely,polite and efficient!
Master YourBiz
a year ago
Jet the main sewer line. WELL DONE! FAST! AND PROFESSIONAL! We request Dave Balog! No frills...he gets in and gets out! Thank you!
Robert W Kohl Sr
5 years ago
Great Job. Fast service by a professional. He was upfront about the work that needed to be done and what it was going to cost. When additional work was needed he explained what was needed and why. He had the equipment to show his work was completed (Camera that goes down the drain). All together it was a job well done.
They couldn't come quite as soon as I wanted BUT they came sooner than scheduled. Joe was very professional, knew where the water turnoffs should be, explained what he did and how long to leave the faucet off, and about their warranty. Overall very pleased.
Tech was knowledgeable and virtuous and got the job done
Roger Lester Sr.
a year ago
From the bathtub drain to shower head were to be replaced. When he finished he found the shower head arm had some play so he did not replace the shower arm and head. He would have to cut another hole in the drywall to access the shower arm support screws to tighten it and did not do it.
Stacey Tippie
2 months ago
During a storm our sewage line ended up backing up flooding our basement. Called Mr rooter they came the very next morning first thing. Team is very professional. We have had them in and out for 5 and a half days making repairs. I would definitely recommend to anyone.
We are so grateful that we called! Our hot water tank broke on our anniversary. The response from Mr. Rooter was quick and professional. Our technician was knowledgeable, polite, professional, and very easy to work with. Our new tank was installed quickly but carefully and we're so thankful. We're all set now and can enjoy a nice dinner to celebrate.
James Spickler
3 years ago
Your Service Tech was very professional. He arrived on time and fully investigated my sewer drain back-up problem before suggesting a course of action. Even when I doubted his initial proposal of a limited toilet auguring; it proved to improve the flow. The technician then performed a full line auguring that successfully removed the stoppage. The technician also improved our 1st floor toilet performance by installing a better performing high efficiency toilet which will probably keep us from getting a new blockage. The prices quoted and work performed were very reasonably priced, and the technician seemed to care very much that we would have a successful outcome. I will gladly recommend your company and Johnathon Gnizak, your technician, to all of my friends that need plumbing service.
levi was thorough and informative about the problem we were having. he was able to do the jobs i am no longer able to do. great job. neat.
We had the pleasure of having Stephen Edwards as our repairman a few weeks ago. He was so very helpful, courteous and made sure he didn’t cause a mess. We had him repair our toilet and unclog the bathroom drain. I would recommend this company and thank Stephen for his professionalism.
Ana Sanchez
10 months ago
Great people, on time and explains everything they are going to do.
I called Mr. Rooter and they had a service technician, Kyle, at my home in 2 1/2 hours. Kyle was very pleasant and professional. My drains are all clog free and I received a warranty for the work performed. Kyle also was showing me the clogs as the camera was finding them. He was always explaining the process, what he was finding, and assured me that every inch of my pipes would be cleaned before he left. He did just that!!! I am very satisfied with the work.
Jeremy Bearemy
2 years ago
I have used Mr Rooter and Mr Electric many times. The reps are always professional and do a good job. HOWEVER, at least 6 times now I have had my appointment canceled the morning of. I take time off work to be home for these and they don't care. They only care about the bottom line. If your a little guy, expect to get completely screwed on scheduling and have multiple appointments canceled.
Ronda Simmons
3 years ago
Bryon and Dave were top notch. I’ve had a leak for about a year and they were the only ones able to find it. I would highly recommend them!!
Had me sitting at home waiting and when I called she assured me that they would get someone out (by the way she sounded annoyed when I called to ask how much longer). Then at 8:45 PM I get a call saying no one would be able to come out today. Smh I absolutely can't stand unreliable and unprofessional company's. Please Please if you value your time because they sure don't. Call another company for your plumbing needs. Now I have to sit here with this horrible sewage smell and can't even turn on my heat because the smell comes through the ventsTHANKS MR.ROOTER
Robert Falkowski
a year ago
Serviceman responded very quickly. He was very friendly and helpful and fixed the problem quickly. Would definitely use this service again (although I hope I never have to!)
Tori Thompson
7 months ago
Jesse was very professional and polite and was very informative in explaining the whole process to me and my options!!!
Professional & knowledgeable on our gas line leak repairs.
Fast to get me on the schedule (inside of 24 hrs). Paxton arrived on time and was so polite, professional and accommodating. He went above and beyond to talk me through a plumbing problem/leak and even improved upon the design/ fittings. He went on to even make future suggestions to keep things maintained and in good repair. It was very apparent Paxton is highly skilled and knowledgeable in his trade. I was his last appointment and he never hurried or rushed the appointment and was so impressively thorough. I hope you know what a top notch technician you have and hope he is recognized!
Cheryl Belfiore
11 months ago
The young man that come to my house was awesome he was very nice and did an amazing job
Jesse done a wonderful job and was sure to inform us of every step that was needed for the job.
Very friendly and made sure the job was done correctly in a timely manner.
Anthony was very nice and conscientious about cleaning up after snaking the bathroom sinks.
Customer service was fast and responsive with ETA on the way within 15 minutes of my call. Steven, my plumber service rep was courteous, friendly and professional. The price seemed awfully high for similar services from different companies utilized before but because of the quick response time I decided to pay some shekels. There was no online coupons to take advantage of (this was a $1300+ invoice) which was pretty lame. Would recommend, but I’m going to be more diligent in getting some other bids. Steven represented the company well.
Danuel Amerson
3 years ago
Our Kitchen Faucet and Shut Off Valves needed to be replaced. The Technician found our favorite Moen Faucet and did a wonderful job putting it in and a great cleanup job after.
Bob Brickley
6 months ago
Excellent service!! Arrived within an hour of my call. Prompt and professional! I would highly recommend!!
They actually were early for the appointment, they diagnosed the problem very quickly, offered a solution that I could do myself inexpensively and made sure I was comfortable with every step along the way.
The technician did not show up in the time frame of the appointment and when going to get parts took an hour when the store was 10 minutes down the road. The job was done well but at a ridiculous price for the amount of work that was performed and the time in which it took. Flat rates can be beneficial for a large job, I understand, but in this case 700 dollars to hook up a battery back up for a sump pump (~ 20 minutes) seems unreasonable and not well classified within the job rating system.
Todd Willard
4 months ago
Horrible communication. The estimator outright lied about the way work was going to be done. They damaged more property than was necessary to do the work. I highly recommend using anyone else for any underground work. Was even told a supervisor would be out to discuss the work but that never happened .
Joan Hobrath
7 months ago
Friendly, knowledgeable staff including the scheduler/dispatcher and plumbers, plumber offered great explanations to questions. Cost is high but about the same as other services. We had water discoloration, dripping shower, and installation of sink stopper. The plumber (Andrew) check the pipes in our crawl space to be sure we had no leaks and he even took videos to show us everything, so helpful.Since my original review, we've had to have Mr. Rooter out two more times to replace the water shut off valves - one to the house and one to the street. We had Bernie and Travis to do the repairs and they were wonderful. They had all the parts on hand, completed the work in a really tight space with no difficulty, explained everything they were going to do, and worked in tandem with Aqua Ohio to get us back up and running in a short time frame. In other words, great job!
Nick was on time, very professional and knowledgeable, came out the same day I called much appreciated
very knowledgeable and hard working employees. they take care of their customers. they explain the situation you are in very well.
David Balog was extremely efficient and an excellent representative of his Company. He offered his opinion of the seriousness of the problem and then provided us with his recommended repairs and costs associated with such repairs. After our selection, David did the repair and left the area clean and ready for our use. I would certainly call your Company in the future and I would highly reconmend David Balog to perform the work required.Henry & Elizabeth Todys
Marjie Bryant
2 months ago
EXCELLENT experience. Your plumber was kind and professional and knowledgeable.
I am $20,000 in debt to Mr. Rooter and my basement now floods every time it rains. I never had this problem until they fixed my pipes.
Debbie Miklus
3 years ago
Knowledgeable, friendly, and informative. I'd recommend them for any work you may need.
Really overpriced, workers were great, get a contractor, its much cheaper.
Decided to go with Mr. Rooter for a Water Heater replacement. It turned out to be A VERY BAD DECISION. Once the new tank was in place, the exhausting part was not working. Their next step?! Blame the chimney even if I never had that issue with the old water heater system. In any case, at that point I was on my own as they are not able to address any chimney issue. Why are you in the business of installing gas water heater systems if you can't address a chimney issue which most likely you caused during the installation of the new system? Anyhow, not their problem but mine at that point. My advice to anyone looking to replace or install a new gas water heater system with Mr. Rooter: look for another company that can do the job completely regardless the situations that could come up during a replacement job.
Prompt, professional and friendly service, thank you
Paul was excellent to deal with. He patiently and clearly explained the situation, and took care of the problem in an efficient manner. I appreciate the communication style of the company, and the fact that they took care of me in a prompt manner.
John Elliott
7 months ago
Was very professional and curtious
Job done in a timely fashion
Ran pipes to New tub
Dave was very friendly and knowledgeable.
Emily Fourqurean
a week ago
Robert was on time, easy to work with and very knowledgeable.. he explained every thing..other companies were trying to overcharge me Mr Rooter is honest and fair! I even recommended to a friend
John Koudelka
6 years ago
The men were very professional and courteous. I appreciated the explanations they gave me. They did a wonderful job.
Greg Rodriguez
a year ago
They did an excellent job
Sheena Coates
5 years ago
Bill was very polite and informative. He explained everything before he did it. Bill let me know about further cleaning methods and payment options.
Quinn Compton
7 months ago
Very knowledgeable and kind.
Paula Anderson
5 months ago
These guys were on time awesome job and checked. Everything even found stuff broke on my furnace for me. It wasn’t part of their job.
Charlotte Brown
6 years ago
The original waste pipe to the septic tank shifted making our one toilet unusable. Bill S. came on Sunday & cleared the line so we could use it. He & his excavation crew were up & running before 9 a.m. Bill actually arrived before 8:30 to get set up. The job was completed before 3 p.m. The basement was clean. The excavation site tidy without torn up grass. We are extremely satisfied & won't hesitate to use Mr. Rooter if we need to in the future. Bill especially is friendly, respectful & very professional. Thanks so much for a great job!
Reginald Arnold, MBA-MBAHCA; Independent Consultant
6 months ago
The technician was timely & customer care was great.
Dennis Sniezek
3 years ago
Best technology for the problem I had. Water service line was leaking in the driveway apron. They were able to pull new copper tube through my old PVC with a 'fish' wire which saved saw cutting and then repairing my concrete driveway. The clean up was great afterwards...
Rita Mollica
6 months ago
Did nicely work very clean
Great guys they knew what they were doing!
This was my first experience with Mr. Rooter, and although there was a minor glitch initially, it was corrected quickly and efficiency. The plumber, Levi, was pleasant to deal with and did a fine job. I highly recommend this company and will use them moving forward.
Your crew was great. Efficient, professional, experienced and respectful. They did a great job and cleaned everything afterward.
Was able to take care of the needs and without major hassle or cost
Jamie Linstra
5 years ago
John was super helpful and so skilled at solving my MAJOR plumbing issue! I will definitely be recommending and requesting him if I ever need a plumber in the future.
Service personnel were out 5 times and the issue still isn't resolved.
Freddy Cuevas
7 months ago
These professionals explained things in lamens terms with a fair price that made the experience much less stressful.
Everything about this company is just awesome. Aris has fixed 3 different things for me and has always been on time, very polite, very clean and just a pleasure to do business with. I can text him any issues I am having and he responds quickly and gets me setup with an appt. I did use a home warranty service that was purchased with the home and he works with them excellently and also had to contact manufacturer for parts and he also took care of that as well had parts delivered in a couple of days and came that day to complete the work. I have recommended this company to my family and friends and will continue to do so. It is nice to know you have a reliable plumber on hand whenever something comes about. Thank you for the great customer service and work!!!!
Samuel Maynard
a year ago
Very nice people. Great employment opportunities
I left email on company website about my problem with my toilet at 430 am. Company opens for business at 7 am; therefore, I planned to follow back up later in the morning. To my surprise, I received return phone call at 7:10 am in spite of the company only being open for 10 minutes. I was scheduled for service call for the next morning. Technician was on time and fixed my issue in 15 minutes.
George Whitfield Sr.
6 years ago
Blake White did a great job detecting the problem and quickly resolving the problem within 30 minutes. He was very professional, courties and polite!
Came the same day & fixed outdoor faucet.
I have never been treated so awesomely! The fact that they figured out how to save us thousands of dollars instead of just charging us what we agreed to, is beyond greatness. Then after the service was done, took another thousand off because the job was easier than previously planned! We are just beyond grateful! This is the gold standard other businesses should strive for.
The technician turned the water on to my back yard pool house bathroom as requested. Everything is working fine now.
Sandy Elizabeth
4 years ago
I had a toilet leak and could not use my toilets. It happened on a Sunday. I called and made an appt for Monday. Mr Rooter will not quote prices on the phone. The plumber came and he was pleasant he said the main was plugged. He said cost would be 1000 and I was speechless. He said they use a camera in case there were Tree root problems. He then came down to 800 and then finally 717. This is before he did anything. I am a single lady and I honestly do not know plumbing. I had no useable toilet and I work from home. So he found a soft clog and was here and gone in less than two hours. A lot of the time was me asking about the price. After talking to other plumbers and family and co workers I know it was expensive and I really got overcharged it was 350 per hour for a toilet paper clog. I am very disappointed and very upset as a single middle aged woman. I will tell everyone I know and I have told everyone I know how expensive Mr. Rooter is. Unless you are rich stay away from this extremely overpriced company. You will pay way more than ANY Other plumber. It’s a shame the way this company works. No tree roots and just a soft clog. I can’t sleep over how this company took advantage over a lady who doesn’t know plumbing. The price is outrageous!!!! Please call anyone else because they will hurt you in the pocketbook. Shame on you Mr. Rooter.
Marcus Lewis
4 months ago
Very professional and would definitely recommend their services.
William Hawks
8 months ago
Very prompt, they kept me advised as to when the technician was on his way and technician was polite and knowledgeable
Robert Zufall
5 months ago
Scheduling service was both convenient and easy. Mr. Rooter sent a confirmation email that includes an actual photo of the technician coming to your house. The technician was very professional and very patient in answering all of the many questions I asked. When he left, I fully understood what he was replacing on my sump pump and why. He was very neat and wore footies over his shoes when inside of my house. It’s my first time using Mr. Rooter, but if I ever need another plumber it won’t be the last time.
Antoinette Marold
8 months ago
Excellent service and team. We had a water heater emergency on the first floor of our home. Service was swift and the technicians worked into the evening to replace our water heater. This is the second time I used this company and would highly recommend using their services.
The young man was very good at discovering the issues and troubleshooting it within a short period of time.
Mark Favazza
7 months ago
Great service clean friendly and fixed the repair
Michael Spector
9 months ago
Did a great job
I have always been impressed with Mr. Rooter! Their timeliness and professional quality is second to none!
Tony Nicholson
a year ago
The price may be higher, but the next day service, reliability and professionalism can't be beat. No waiting around for hours or days to get a call back and arrive on time.
Rebecca Montague
a year ago
We found a copper pipe/elbow leak in our crawl space. The first plumber was unable to do the repair and after trying to get 4 other plumbing companies to come out on an emergency basis (we already had our county water dept. turn off the water to our home) I finally contacted Mr. Rooter - late on a Friday - and the plumber was here within an hour (had to finish another job). He was able to repair the pipe and made sure that I was able to contact our county water dept. to have the water turned back on. He also noticed that the leak had caused water damage and mold was forming. He suggested we get someone to look at that. He helped us make the call, sent the pictures we had, and we connected to Right Restoration. Turns out that we do have a major mold issue and mitigation of it is needed. We are so thankful for how knowlegeable the plumber was (Stephen Edwards) and his assistance!!
Darlene Wallen
a week ago
He got the job done very quickly
Roberta Ritter
6 months ago
I have had a great experience with Mr Rooter and use them every couple years for my drain cleaning, the plumbers are professional and courteous and they get the job done quickly and leave it cleaned up! Thanks tech Carl for a job well done, and thank you Tammy for calling me ahead!
Jeffrey Shook
5 months ago
Mr. Rooter was very a responsive company. Additionally, they arrived on time. The plumber was friendly and exceptionally professional. Because I was a repeat customer, they quoted me a price and then discounted that quote by $56. They successfully completed the work in timely manner and the work performed was impeccable. However, If Mr. Rooter has a con; it is that they are not an inexpensive solution. In fact, they were actually over $100 dollars more expensive that my worst quote even with their discount. The only reason I went with Mr. Rooter was because they were responsive and professional and willing to work within my schedule. Would I use them again? Yes, I would definitely use them again, but only as my back up choice due to their pricing.
Kenneth Gillingham
6 years ago
Saturday night my 3 pump. Sump pump system went out and we had water water flooding in. I hit the internet and the first 3 I clicked on had fprm for me to Gillingham out and they would call meRight away(None did)Mr Rooter had a phone number to call and the girl was concerned about our problem and said they would help us. 2 hours later Mr Rob Eggers is at our door and he found the problem, had the parts on the truck, replaced a pump, check valve and flow switch before I knew itHe was very professional, polite and explained everything as he went,I will use Mr Rooter from now on and recommend them to all my family and friends,Ken GillinghamAshtabula, OH
We are very happy with Mr. Rooter service. The service man arrived when expected. The work was completed faster than expected and the area was cleaned up. Mr. Rooter will be at the top of our list if we ever need a plumber in the future.
We had a plumber to our home on a Friday. He assessed the problem and gave us a quote for $2044. On Saturday, they spent 8.5 hours at our house only to leave a leak that they created overnight. A second plumber showed up on Sunday and spent 2.5 hours. He said the issue was fixed, and he looked over everything thoroughly. It has been 4 days and now we have a leak from another part of the work they did. There is no answer at our “local dispatch”, and we have an active leak. I would not recommend using this service to anyone. The experience has been terrible.
I had a short time window for the estimate appointment, which I shared at the time of booking. My appointment was scheduled two days in advance. I did not receive a confirmation for my appointment so I called as soon as they opened on the day of the appointment to ensure the time window was confirmed, which they did confirm (8-10 am). I never heard anything and my technician had not been assigned to my appointment yet when I called at 10am to cancel.
Michael Tyczynski
4 years ago
Inconsistent, I have used them for electric service on my home and condo and have had great experiences and terrible. If you can afford to wait use a smaller independent service.
The crew was very professional and helpful
Very up front and honest a company you can trust!!! And I don't say this often I had my share of BS from other companies
Did a great job not over priced very courteous
Showed up quickly, was very professional, and fixed clogged sewage line at a fair price.
Autumn Patton
8 months ago
They helped get the standing water out of our basement and showed us where the pipes are broken. They communicated with us every step of the way and they were very friendly. Thank you for your help!!
Kyle K. was great. He installed my new water heater immediately without any issues. Will definitely use Mr Rooter again!
Dave, Greg and Byron are both professional and courteous. Their work is top notch. My only complaint was the clean up. I was told the floor and stairs would be clean and things put back. They didn't leave trash or old material, but the floor and stairs had a muddy film and nothing was moved. This project was very expensive. I feel it could have done a little better.
Renee Kossman
5 years ago
Dave was very prompt at arriving as scheduled for our appointment. Dave got right to the job at hand and presented us with our options. He performed the job in a timely and efficient manner, and left the area exactly how it was prior to any work. I would not hesitate to contact Mr. Rooter for any plumbing difficulties. Although the work was mid-range price-wise, it was a necessary expense since everything we had tried to do ourselves did not resolve the problem.
They we're very professional Garrett was Awesome. I would Highly recommend him . He is the best very good at explaining and going over everything made you feel relaxed 😌 that the job was done right . Thank you Garrett
The entire sanitary sewer drain had to be replaced from my house to the street. The service plumber came out the same day and evaluated the situation on Monday afternoon. The job was completed on Wednesday afternoon. Very impressive!
Gerald Simmons
5 years ago
This was my first experience with Mr. Rooter and with Joe. Before retiring, I ran a service facility for a Fortune 500 company... so I know how important good service is to a consumer. Mr. Rooter gets 5 stars for price and speed of service. Joe, in particular; was so excellent at his job and went far beyond what I would have expected to take care of my installation needs and more! I won’t go anywhere else for all my plumbing needs and will request Joe specifically.
Sierra Whitman
3 years ago
My service guy was Joe George. He arrived in a timely manner, he was professional and seemed knowledgeable about my issue. In the end turns out my pipes were not clogged, it was just a back up valve preventer causing the problem. He checked everything to confirm my problem and told me to have a great rest of my day, no charge for showing up and diagnosing the issue. Great company, honest, and trustworthy!
Byron Bauer is an outstanding Master Plumber, and he really knows his stuff; when he comes in, you have a real professional on the job: very highly recommended, 5-stars!*****
Margaret Smith
2 years ago
Toilets were installed by this company less than 2 years ago. I understand the warrenty, but felt the tank works should have lasted longer than just over a year. Prices are a bit high, but they do have coupons. Work was done quickly and no problems so far.
Nedra Varney
7 months ago
I was able to have someone come out the same day and knew exactly when to expect them. They did a great job of explaining the situation. They were fast and friendly.
I think that we have been overcharged. The plumber came to our home late. We asked for a small person due to our bathroom being small and we were sent a man about 6' tall. He replaced our inner parts of small toilet. He left for over an hour to get parts. Was not given a receipt. I was not home my husband was. I would of called the company and complained. For what he did should not have been $390. Not very happy!!
Very pricey. Was able to negotiate something reasonable.
Matt Thresher and his crew were very courteous, arrived on time, finished the job in one day and cleaned up so well you wouldn't even know they were there. I would not hesitate to recommend them to friends and relatives. Great guys.
Very professional fast response
Mike Dicaro was excellent! I was so surprised to get an appointment the same day to fix our garbage disposal! He tried to fix our original to save us money but ended up having to replace it! He was friendly, professional, and so efficient. 2nd time we’ve used Mr Rooter and if I need another plumber, I will call again! Thank you!
Harvey Jackson
7 months ago
The young man who cleared two troublesome drains did a good and efficient job. He was very friendly and respectful of our homeI would recommend your service anytime.
Jayson McRitchie
2 years ago
The team that came to my home were professional. They went made sure that all of my pipes were clear and free of any blockage. Thanks Mr. Rooter your awsome.
Dwayne Putman
5 years ago
This company is a rip-off! I needed a water service line replaced from main shutoff to house and their quote was nearly 5 times more than their national leading competitor quoted me for the same job plus a new shutoff valve in the basement. I would never recommend this company!
Taeje Marshall
2 years ago
If I could give a half of a star; I would! smh things started with Mr. Electric. Matthew was very professional and arrived within his time slot, I was given. He informed me that I may need a gas line for the services I was inquiring. He directed me to Mr. Rooter, which is one one of their partnering companies. He set up the appointment and somewhere several hours later. I received a called saying that I would be rescheduled for the next day between the hours of 11-1pm. I have received 2 calls saying that they are still working on someone to come out. I gave them a call around 4pm. At that time I was told that I was next in line for a tech. Did i mention that the lady told me yesterday i would be placed on high priority due to the cancel. It is now 8pm smh I am still sitting here waiting (some priority) smh. I forgot to mention that someone called for the 3rd time and said they were sending someone ...only for them to call back and apologize and say the tech doesn't have the right equipment and that she was working on trying to get someone else to come out. UNACCEPTABLE!!!
These guys were here with-in the hour after I placed call. Very nice, the other thing I did not know Right Restoration also got involved.
Julia Elisabeth Blanchette
a year ago
The plumbers that were sent out from Mr. Rooter scoped our working stack, and then provided us with an estimate of $8500 to have our basement floor torn out and to have a pipe fixed, with no diagnosis. We got a second opinion from another plumber who showed us the working stack and scoped the non working one, and was able to fix the clog for $1200. We essentially paid hundreds of dollars to Mr. Rooter for no service and a ridiculous quote.
Joe “Rocky” Vito
2 years ago
Chris did a great job, professional and courteous.
The guys were great they came in and did their job and dealt with my crazy neighbor who wouldn't stop talking to them while I hid in the house and looked out the window. Haha
Alexis Wengler
a month ago
Best team ever.
Natalie Harris
5 months ago
I was explained what the issue was thoroughly and the process of what they were going to do. Very helpful and professional.
Janet Hessler
2 years ago
Professional & friendly.
Knew his job
Adam T. Perzynski PhD
8 months ago
Terrible water leak on Christmas Eve from water heater. Holiday in jeopardy. Family spirits not great. Chris from Mr. Rooter showed up, was courteous and stayed late to make sure we had water. I don't have enough kind words of gratitude. Thank you.
Your pricing was very fair to unclog my kitchen sink drain line & your worker was easy to communicate with.
John A. Warhola
6 years ago
My technician was polite, friendly, and arrived on time. He diagnosed the problem quickly, but he had to leave to get a replacement part. He returned promptly and corrected the problem very quickly. I couldn't ask for better service. Thank you.
Sandi Schickel
2 years ago
Tech was excellent and did great work. My only issue is their pricing. It seems a bit high.
The company is very honest and reliable. Their response is always prompt, and their work is professional.
Punctual and knowledgeable. A bit over priced.
William Mathews
3 months ago
They’re expensive but hey, they show up and do a good job. These days the first one is a toss up and the second one is rare. I’ve been using these folks for years and have only ever had one issue (not of quality just a bit of a personality clash with the plumber and myself so equally our faults), it’s a great record.
John and Brett Foreman were awesome! Extremely efficient, friendly and knowledgeable. I would highly recommend. Thanks again for saving my house❤️
Came quickly, explained thoroughly and completed work.
Mary Beth Yencha
4 years ago
Very professional and curteous. Only repaired the problem and didn't try to talk me into services that weren't needed.
He was a very nice and patient guy. He listened to the problem, assessed and resolved. I am very pleased with Roto Rooter. Thank you
John was very polite and informative. Just the kind of guy you would want and trust to work in and around your home.
Very impressive. I needed a major job that included a 50 foot trench, 13 feet deep from house to sidewalk. They laid new storm and sanitary lines at the bottom and were in and out in 1 day.
Curtis Richardson
5 years ago
Frank W was very professional and informative I will be in touch real soon
Megan Ferrell
5 months ago
We had a pretty bad blockage in our sewer system and it caused overflow into our house. I called many local places and they refused to help so I called Mr. Rooter. Jesse & a few of his crew showed up pretty quickly and were able to diagnose the problem. They showed us on camera that our sewer line had spider webbed and collapsed causing the overflow of sewage in our home. They quoted $7500 to dig up our yard and replace the piping which is reasonable for such a huge job. We also needed descaling of our cast iron pipe which was I believe $1800. We financed our major repair and they sent crews out in two days to get the job fixed and it was done all in one day! So far I couldn’t be any more happy with the job they performed and I am so happy to be able to use our water system again. However, we did have water damage and lost our bathroom and part of laundry room but that’s currently being handled by insurance. It’s been stressful and it’s been a very rough week but so thankful for Mr. Rooter because they are the only ones willing to do this job!
Outrageous price. Wanted $900.00 for service that shouldn't take more than an hour. they prey on desperate panicked homeowners
I've learned a valuable lesson in having a handyman do various works around my house. All of which has had to be redone. Mr. Rooter might be a bit more pricey, but the work is guaranteed and frankly, for the piece of mind, it is SO worth it. I always request the same plumber, Bill Spitzer, that has started to fix everything everytime. He already knows what's going on, knows what I want to accomplish in the future (and helps analyze important steps to take to make those plans become reality), and goes above and beyond for me. I will always have Bill do my plumbing work and I recommend him every chance I get.
Michael Tillia
6 months ago
My plumber showed up within an hour of my making the call. They professionally cleared my drain clog put the pipes back together and cleaned up. I highly recommend my Mr. Rooter Plumber Dave Balog and his assistant Gabriel!
J Lee Jackson
6 years ago
Frank was kind, thorough, professional, prompt, quick and tolerant of my dogs barking.
Chuck Atterbury
10 months ago
Bernie was professional and did a good job
Great service! The Techs were very prompt and professional.
Would recommend them highly.
seeker first
8 months ago
The plumber was courteous, professional, thorough, respectful and patient.
Not Just Bears
4 years ago
These techs are the best..work hard..just so nice and excellent with my dog..she was trying to help him do his job and he was very patient with her
Bryon was so helpful and patient made sure everything is fix.
Sandy Jacovetti
6 months ago
Repair and installation was professional.
Carlos Lising
7 months ago
Had major Main basement drain blockage. They responded to my call immediately. Dave (the Silver Fox) was very experienced and stayed with the job until it was completed. Very satisfied and would recommend this company highly.
James Kennedy
6 years ago
I had a clogged sewer drain which backed up and made quite a mess in my basement. The guys were friendly, and courteous. They knew what to do and how to do it.
Richard Herman
7 months ago
I am truly impressed with the knowledge brought to fixing the problem with my country sewage system, toilet flushing, drain plugging, and stack venting, all of which required thinking out-of-the-box. The time to do the job was minimal and the cost very reasonable.
Richard H.
Jeff Liliestedt
a month ago
The team at Mr Rooter where fantastic and quickly solved the issue with our water tank as well as some other plumbing issues. Our technician Matt was extremely helpful, knowledgeable and professional.
The guys were great and worked hard until the problem was fixed.
Mollie Steadley
5 years ago
Steve Dz.....WOW. I cannot tell you how impressed I am by the service I received from Steve Dz. at Mr. Rooter Plumbing. He was on-time, professional, extremely knowledgable, honest, friendly and overall surpassed my expectations. He took the time to answer all my questions & assisted me with other items that I didn't intend to be fixed, after he fixed my main problem. I will definitely be requesting him for my future plumbing needs. Thank you, Steve Dz.!
Valerie Hendricks
3 months ago
Excellent job. Great advice for future opportunities .
The work done here by the employee of Mr. Rooter Plumbing was done very well, what was necessary. If someone else needs plumbing assistance I encourage them to consider calling them to schedule an appointment for the necessary work to be done.
Thomas Lazor
8 months ago
Joe was friendly and professional, and in my opinion went above and beyond the call of duty, because he had to drive all over to get the thermocouple that we needed.
cheryl delgado
a month ago
Prompt (problem solved in 8 hours of my call for help). Estimate reasonable, staff skilled and worked cleanly with respect for our older home. Not stressful at all!
Outstanding service, great price over others
They did a great job and very knowledge.
Becky Milhoan
5 years ago
They came out within an hour of my call. Joe was very professional and explained everything to me.
Aaron Simmons
2 years ago
Worst service I've ever had. The whole thing was a sham. First off, I called 3 places for help with my plumbing. To be fair, this was the only place the called me back. However, they never showed up the day they said they would. The next day they arrived. So, now I had to take an extra day off work. But, at least they showed up, is how I looked at it. They worked for maybe 2 hours and assured me the job would be done correctly. After the workers had finished, they presented me with a bill for over $900. I felt like, at least my problem was solved, and my family could use the restroom and shower.The next day, my laundry room floor was covered in water. My bathroom floor was covered in urine. My bathtub was filled with debris and water. My kitchen sink was filled with backflow.I took yet another day off of work, losing more money. They were late, but they did come out and work. Four trucks. They worked for nearly 5 hours. Then, they told me it was a city problem, and the Supervisor would be out soon to verify, so the city could take care of it, and it would be the financial responsibility of the city.The supervisor shows up, assess the situation, and returns to inform me I owe them an extra $248.52 for the work they did that day (despite guaranteeing their work from the day prior). Then, he tells me I need to pay over $5,000 for further work that's needed.None of this was told to me the days prior. Very disappointing.And, one more thing, they took an electrical part I ordered for my oven, and placed it in my sink and ran water over it. Why?Terrible experience.
Contacted due to water coming into basement via wall joint. Problem was quickly identified and a repair quote was offered almost instantly. Work was completed quickly and competently and we were informed of status along the way. Our primary technician, Jonathan, was excellent to deal with - the other team members we interacted with were pleasant as well.
Travis Miller
4 years ago
The plumber (Richard) was extremely kind and friendly the entire time, and provided expert advice at each step of the way. He worked with me to get the lowest possible price, and did exemplary work with each job we needed done. I would recommend any friends and family to Mr Rooter due to his fantastic service!
The technician arrived earlier than expected, was friendly and polite. Took care of problem quickly and did not leave any mess
They did a very thorough job and cleaned up really well afterwards. Very professional to work with. They were also very polite people.
Technician Dave Fogg and Kevin just cleaned out our main service drain, explained every issue we were experiencing and gave us quotes to go with each step of service. They were knowledgeable, professional, courteous and even cleaned up before they left. This was an excellent experience thanks to these gentlemen. We will continue business with Dave, Kevin and Mr. Rooter in the future and will be recommending them to those I meet with plumbing service needs.
Les Pinkerton
6 years ago
Bill was awesome!!! He was very personable and let us know exactly what the problem was very quickly. He was very knowledgeable and let us know that Mr. Rooter provided financing if needed. I definitely would recommend your company as well as Bill.
Absolutely terrible and found out extra charges were charged for them to do the job, so be prepared to pay more than told-- was told one price still was charged more without being told then called and was given excuses why they added extra charges
Chris is my go-to person when it comes to plumbing. I always ask for him because I know he'll get here on time, explain exactly what the problem is, give me options to getting it repaired, and do a job that is thorough, professional and lasting.
Janet Schlessel
8 months ago
I had a bad, BAD clog in my kitchen drain. Mr. Rooter’s plumber showed up within the window of time promised with the dispatcher’s call ahead to let me know when he’d be here. Marcus came in and was extremely courteous. He diagnosed the clog by running the water to find the clog wasn’t very far out. He gave me two options of snaking the drain to break up the clog with a 30 day warranty or snaking and jetting which would offer me a one year warranty on the drain clog and really send the broken up clog all the way out of my drains. He gave me the pricing options and being the holidays, I chose to snake the drain now and have them back to jet my drains next summer. I’ve been in my house for over 25 years and have never had them jetted. The snake definitely hit and went through the clog. Marcus ran the snake through again and you could hear more of the clog break up. He filled the sink and running the water he flushed out the drain. He cleaned up everything with a special Microban cleaner and packed up his stuff. He was very easy going and knowledgeable and answered ALL of my questions. I would definitely call Mr. Rooter again for any plumbing issues.
Dave was on time and knowledgeable. We appreciate the service he provided.
Quick response, professional and personable techs! Very satisfied customer!
They showed up when they said they they would. Mario was courteous, fast and resolved my problem. I would (if any future problems arise) call them back. They are a company I would recommend!
Jaime Unfeter
5 years ago
I have had Mr Rooter out 3 times for a house I purchased that needed some updating. Every time the work was explained to me and completed as it was explained with pictures and all. The rep Aris also spoke to the Home Warranty People to get the costs we could handled and a manufacturer for repair parts even made arrangements to have them delivered and came that day to install them. I can't say enough how great the company has been to work with and also my technician. I can just text him when I have issues he responds quickly and has my request and appointment scheduled. Working with Home Warranty does take time to talk to them and explain every bit of a repair and Aris never complained and even said he would talk to the manufacturer if needed and he did follow through with that request. Just excellent technician services, great customer service and very polite and respectful of removing shoes, shutting doors, cleaning up and also turning lights off. I highly recommend giving this coming a call for any of your needs and do recommend them to all my friends and family and look forward to the next issue that comes about as they make the repairs quickly, around my work hours and always great.
Joe was right on time. He found during his scheduled work some other serious issues with the plumbing in my home. He was able to repair those and do the scheduled work all in one day. I was pleased with his knowledge and work. He cleaned up after himself and explained all that he did. He probably saved me from bigger problems which I am so glad about. Meant to be. And the sink he installed is beautiful as well. Good job.
NIck the tech was great...Highly recommended...
Based on lack of commitment
Steven Haungs
2 years ago
Response was exceptional fast. Quote very reasonable. Really appreciated the service.Came back immediately after round 1 missed something. Made it right!
Arrived in a very short amount of time. Quickly surveyed the areas and let me know right away. Always a great experience with a very reasonable price.
Very happy with the service. Jon and Chris were professional and friendly. Obviously knew what they were doing. Very happy with quality of work and the piece of mind it gives us. We would definitely recommend them and will use them again if needed.
William Janovsky
5 years ago
Everything about this company is truly professional Greg H had done a wonderful job I would highly recommend this company to anybody . Thank you Greg H for the wonderful job you have performed. You are a true professional .
Geoffrey Persson
a year ago
Mike Dicaro was our plumber and we could not have been happier with the experience. He was prompt, courteous and fun to chat with. He fixed a toilet and shower handle and was done in no time. The price was very reasonable for such great service. Not only will we use Me. Rooter for all our needs in the future, we’ll be requesting Mike personally!
Barbara Reed
10 months ago
Replacement of outdated plumbing, Joe gave excellent customer service. Thank you Joe.
Denise Brown
5 months ago
Very professional work thank you
Justin Carver
2 months ago
Plumber came and gave estimate on replacement of two hose spigots and installation of shut off valves for each. He did the work after I accepted the estimate. He was extremely personable and professional. Quality of work was excellent. I feel like the price may have been a little high, but I did not shop around and wanted it done ASAP.
Terri Lotz-Ganley
a year ago
Bowin was professional, explained everything that needed to be done so I could understand what he was saying, showed me the cost and was wonderful.
Our technician, Frank White, was excellent! He went above and beyond to ensure our problem was fixed even though it was way past normal business hours. Even though there were some obstacles the came up, Frank was patient and did not stop until the job was done. Frank really made this a great experience for us.
The tech showed attention to detail, and explained each step.
Moran Massotherapy
2 years ago
I had a leak at a T junction in the copper water line.I know it is an easy repair to remove the junction, clean it and resolder it, but I am physically unable to do the job. Mr. Rooter was very rapid in responding with a repairman. Instead of just repairing with solder he cut out the junction and when he went to replace it he seemed surprised that he had to add copper pipe and couplings to make it fit.I feel the price was way too expensive, but what can you do when a pipe is leaking?. He could have repaired it for a cost of leads than three dollars.Just for them to get things out of the truck is extremely high. He did a good job for what he did, there is no more leak, so that is good.
Elizabeth Nudelman
2 months ago
Paxton was beyond polite and professional and completed the work ahead of schedule
Needed faucet replaced, disposal removed and new pipes with shutoffs. They did a terrific job! Called to let me know repairman was on the way. Repairs were done very professionally. Very clean and very respectful of my house, kitchen. Just a very excellent experience. Would definitely use them again.
Richard Friel
2 weeks ago
Our sump system was failing this past weekend. Mr. Plumber came and replaced our main pump. After other evaluation s they also found a drainage issue as well . Later that night I tested the original backup and it failed as well. They came out on Monday and put in a whole new system in and credit my account from the pump they installed the previous day. The back up system comes in a two pump set up, the main and back up. After they left I had further questions and was having trouble setting up the internet connection that sends out alerts. The manger came out first thing Tuesday morning and resolved all other issues. Excellent customer service and piece of mind .Thanks
Amanda Sampson Carlton
2 years ago
We had a backup in our basement floor drain. Joey G. came out on a Saturday morning and was very friendly and accommodating to our requests for safety with cleanliness. We have someone in the house with an underlying health issue, but Joey made us feel very comfortable! We would definitely recommend Mr. Rooter to anyone in need of a plumber and can’t say enough about what a great job Joey did!
Would be a 5 star if guys would have arrived on time!
janis christopher
3 years ago
After the repairman assessed the problems he got to work and replaced all the gas pipes, valves and removed the piping we didn't need . He kept us updated on what he was doing and cleaned up after . All was done in a timely manor. We were very satisfied with the work and the repairman's professionalism. Thank You
David was absolutely awesome! He came to the house and knew exactly what the problem was! David had the part he needed on the truck and fixed the shower right then and there. I'm so glad my shower is now working perfectly! What I loved most about my experience was the fact that David was very friendly and professional, and he explained the whole process and the pricing before doing the work. Thank you so much for a wonderful experience!
Tiffany Elder
5 years ago
They were very kind and pleasant although they couldn't fix my issue without charging me almost another $1,000 the other job that they did do they did it well very pricey but kindness and being knowledgeable goes a long way
Anna Marie Gustafson
2 years ago
Steve D. did exemplary work! He was courteous, professional, gave great advice on how to avoid a similar situation (tub drain clogged and not draining). I would recommend him and your company every time! Thank you for employing such awesome employees-service to customers is their top priority!Anna and Eric Gustafson
Master Contracting
6 years ago
We had Mr Rooters service tech Bill out to snake our drain and run a camera to inspect our line. He was very informative and thorough every step of the way, and we couldn't be any happier with his work. We will definitely call and ask for Bill our next service call.
The technician, Chuck, was knowledgeable and a true professional.
Customer Service was great
We had a young man named Jerome and he was very polite and knew what he was doing. Was fast and efficient, and extremely helpful. I wouldn't hesitate to give them a call if I needed their assistance again.
Rodney Wiggins
2 years ago
Exceptional high quality professional service by polite friendly technicians.
Mr. Rooter's team showed up on time and on schedule and did exactly what we agreed upon. They were efficient, hard working and cleaned up everything when they were done. Very personable and very professional. I would highly recommend them again.
The tech arrived the same day that I placed the call and was out with his team to address our issue the next day he was on schedule.
Frank White fixed our problem (clog from house to street) quickly and professionally. Pricey but worth it. Give a senior discount for us old geezers. Give Frank White a raise to help him put his daughter through medical school. If she is as conscious as Frank she will make a good doctor.
Donneika Smith
2 years ago
Reliable company, although some of the prices are unreasonable. I like that the turnaround time to receive service is excellent. Servicemen are always on time and professional when called. I was very pleased with the customer service from Rob. Very nice guy, professional and personable.
The work was beautiful the workers was baby professional
Edward Sparks
3 months ago
service was great, prompt, and very well done.
Very professional and prompt. Josh and team were great.
AntonioMR Antonio
4 months ago
They are very professional and explain everything very clearly.
Suzann Rohfeld
11 months ago
These men arrived on time, with professionalism, empathy and patience in the midst of a HUGE mess. After newly purchasing a home, I was faced with undisclosed sewer drain issues that left me with no bathroom or laundry. They came through like super-heroes! Special thanks to Joe G., Garrett and John!
The team arrived on time and were very courteous and respectful of my property. They put me at ease and explained everything to me and also what to expect step by step. They wasted no time getting the work done.
Melissa Connard
5 years ago
Our tech Chris B. was very helpful and very professional. He even went beyond helping by talking to my husband (truck driver) on the phone. He answered all our questions. Our other tech with the camera was Conrad. He showed me everything on the screen as he ran the camera through the drain. He was very professional and courteous. I would absolutely recommend this company!
Blake was our tech and was excellent. Efficient, organized and walked me through process. Great experiance......on a Sunday with no special charge !Highly reccomend and will use again .
Technicians were prompt & efficient. Chris B & Conrad R answered all questions I had and explained everything that was being done & what needed to be done. I would certainly contact this company again.
These two men were obviously very capable. They gave advice on how not to repeat this problem. We promise we will follow the advice. Thanks for the prompt action.
John Kurlich
8 months ago
They were friendly and attentive.
eric merryman
6 years ago
To expensive , quoted us one price then when they came to the house they had a completely different story price wise.. I would stick to local contractors as at least you have a better chance at getting an honest price.
Great service! Dave, Conrad and Carl were knowledgeable and polite. Explained everything they were doing as well.. and did a great job.
excellent work... when i saw the mess after the dig i thought no way will this get cleaned up. I watch the digger expertly put the dirt back and the yard was cleaned up perfectly when they left. great job. the basement was dug up and put back together. great care was needed and Frank provided it. very very pleased.
Could not have been any happier! Came out SAME DAY! Installed a dishwasher, garbage disposal and Sink and faucet of our dreams / update! Nice, knowledgeable and quality fast. Cleaned before leaving AND took all junk / old appliances. Bravo to Joe and his team of friendly professionals!
The technician that came out to our house was wonderful...very professional, knowledgeable, friendly, left no mess, on time and explained everything to me. Very happy with the service. Would highly recommend Mr. Rooter!
Paige Robinson
5 years ago
Great service. Great price. So thankful.
Frank came out to our apartment building to clear a drain. Tenant placed a pot full of water and place on top of her kitchen drain giving the impression that the drain was clogged. Frank moved the pot to uncover the drain, water started to flow freely. Frank showed the tenant that if a drain was covered, water would not flow out. What a great teacher!Frank further checked out other drains and ensure no clogs. A sign of attention to detail.Finally, Frank put a $0 for his service which I consider PRICELESS. Frank is truly ........HONOEST.Do I have complaint? Yes I do. Our company has an account with a major plumbing company. An invoice from Mr Rooter showing services rendered with no charge is SURELY going to impress the owner of the apartment. Mr Router may even get the account in the future. Leigh.
Robert Spinks
2 months ago
Jon arrived promptly, earlier than the office had anticipated. Jon is friendly, professional, considerate. Price was a little less than I had feared.
Suzanne Valek
5 years ago
So happy my brother chose Mr Rooter! They went above and beyond.
I highly recommend Mr. Rooter! My experience with this company has been professional, efficient and quality work ! Brett Forman was the first contact I had with the crew - very professional, trust worthy and honest. The excavating crew was top notch and very personable and professional. Lance, the plumber who did the inside work in my home, QUALITY and TOP NOTCH work. I cannot say enough positive about this company. HIGHLY RECOMMEND !!!
LaTonya Tolliver
2 years ago
They also remove my old sink and put a new one in. They did an excellent job.
Pax was very professional and honest. Hard to find that now days. Will definitely call Mr. Rooter next time.
Very professional and easy to work with, well worth the money!!!!
Joseph Salem
8 months ago
Needed my kitchen equipment hooked up at my new hibachi xpress location. Done in one day. Thank you
mary ann noland
a year ago
I have used Mr Rooter's service before and was very satisfied. They are the best in response, price and courteous service. I have always had a great experience with a difficult situation...
Very good work. On time. Called that they were on their way. Worker was very nice. Polite. Cleaned up when work done.
Anakarine Solorzano
3 years ago
Technicians did an excellent job a few years back replacing our sewage pipe. Unfortunately, the service quality has decreased considerably. They hired to unclog a drain which has remained clogged after their visit and have cancelled subsequent appointments to fix it.
Bernadette Gleason
4 months ago
Paxton Geng was great.I would definitely call him again I will be calling him back out for more great work..
Plumber arrived as scheduled and took care of the problem quickly. Have used this company in the past. Will use again if needed.
Larry Stouffer
6 months ago
Frank did a great job. Replaced laundry tub.
Veteran1 (Veteran1)
a year ago
Thank you to Mike Dicaro for his Professional and quality work in installing a new gas water heater after the old one sprung a leak. Mike was timely and thorough in seeing the job to a successful completion. Mr. Rooter is fortunate to have this gentleman on their staff.
They were very professional and friendly to deal with.
Terry Brozovic
a year ago
Tech was very knowledgeable and efficient also explained everything well. His name was Nathan.
Richard is very professional and kind. He answered all my questions and recommended future repairs and installations for the bathroom.
Mr.Rooter is the best plumbing service ever Nathan is the man you want best in the game
Mary Ann McCarthy
a month ago
Very happy with this company. Will use in the future for any issues.
Excellent job, water heater broke last evening, I called at 7:45am, had someone here by 9:00am, and was done by noon, all on a Saturday,
Daniel Jackson
3 months ago
Fast turn around time
And a fair price
Warren Dolata
8 months ago
Great job. Professional and clean. We could tell they cared. Would use again
Joshua Birmingham
a year ago
Tried to get service for a tankless electric water heater. First appt was moved to the following day. I only found out when I called and asked for a status update after the original window had passed.The following day, we met with Jeremy, who was great. He inspected our set up and confirmed for us the tank was not working. He even provided a couple of quotes for replacing external boxes down the road. Jeremy set us up with an appointment for the following day to get a plumber in to install a new heater with the caveat that we would have to provide the unit. Not a problem, I called the manufacturer and overnighted (100 overnight fee on my part) the freight so it would be here for our scheduled appointment the next day.The next day came and no one showed. I called back 30 mins after the window closed and they said someone was just late. I called an hour and a half later and they told me the service call had been outright cancelled. I was told a manager would reach out to me to discuss. This is around 5pm on Friday night. Well beyond any reasonable time frame to get another provider out to help us out with this issue btw.This manager that was supposed to call never reached out, so I call back Saturday morning. They set up another appointment for me for Sunday after I explained that we already got the electric inspection from Jeremy. Sunday also happens to be fathers day. I let the nice lady know that I don't have much faith in their timeliness, but if they can get me in first thing I would be flexible again and adjust my plans. Well, I adjusted my fathers day plans 3 additional times including to outright cancelation of lunch plans. And they STILL never showed.I get that sometimes a job isn't for you. That's fine, but If you cannot complete an install, at least tell me with enough time to find replacement contractors rather than drag it out into a long weekend. Its been 5 days without warm water in our house.Its unbelievable to me that this company has zero care about the flexibility needed to be available for them to show up, and just no call no show the appointment (or outright cancel with no indication). Its now 5:00pm on Fathers day (wasted day) and still no one showed.
jearadith cruz
4 years ago
I WILL NEVER RECOMEND MR. ROOTER TO ANYONE!!! I CALLED THIS COMPANY THINKING THEY ARE BETTER THAN OTHER COMPANY OUT THERE. THIS IS OUR BIGGEST REGRET IS TO GO TO THIS COMPANY. EXTREMLY EXPENSIVE!!! PAID $968.86 AFTER I READ THE RECEIPT THAT THEY SEND ME I CALLED AND ASKED ABOUT WARRANTY.THEY TOLD ME MANAGER WILL GIVE ME A CALL BACK TO DISCUSS IT. I TALKED TO CHRIS SMITH THE GUY WHO DID THE WORK IN MY HOUSE. FIRST HE SHOULD LEARN HOW TO RECPECT CUSTOMER HIS VERY DISRESPECFUL OVER THE PHONE WITH ME. IF I CAN GIVE THEM ZERO STAR I WOULD THIS COMPANY DONT DESERVED EVEN ONE STAR!!!
Excellent service great guy and very professional...
Thanks...
I called, they came. The technician was polite, and assessed the problem, got the proper equipment and solved the issue. I would very highly recommend this company.it’s my new plumber from now on.
William Collins
a year ago
Called with the leak after we found the water pooling on Sunday afternoon. Technician arrived on time and ready to work he was clean,efficient knowledgeable .found the leak and damaged part. replaced everything needed. He called.for a remediation supervisor at Mr. ROOTER. and all was taken care of waiting for our insurance company.
Garrett Bush
2 months ago
Excellent service!
Great tech. Know there job well.
Service Department
4 years ago
Exceptional service! Showed up on time and completed the job as promised
Had a quick response, technician was very knowledgeable and accommodating. Have used them before and prices are a bit high however this is one that you get what you pay for.
Dj came out installed a gas line for my stovewas very professional explained everything he was doinv and did and excellent job id reference them anytime for work
Very impressed with the quality of service especially considering how quickly they can come out. Have used them twice -- pleased both times with everything.
Dave F. was very professional and courteous very knowledgeable and friendly cleared the tub and told me what I could to to make it flow even smoother .
Kevin Kope (KJ)
9 months ago
Used frequently for work jobs, they do good work but the tech doesn't usually arrive during the window of time scheduled.
Plumber Frank White examined the job, gave me an estimate and explained every scenario that could cause that estimate to change (fortunately it did not). He was fast, courteous, and cleaned up well after the work was finished.
Paxton was really helpful and very knowledgeable and very professional in replacing my water tank!
I would highly recommend him for any projects that may come in the future!
Rob Eggers was very good!
Ann Nyenhuis
9 months ago
Randall, Lance and Edwin did a fabulous job. They were kind, efficient and solved our problem. They cleaned up nicely and I would recommend them to anyone I know.
I can not say enough good things about them. They fixed me up same day and for a fair price! Thanks again!!!
Bill was extremely nice and very helpful. Got the job done right and quick. He also recommended work that I may need in the future but let me know it isnt absolutley necessity at the moment but should get done sometime soon. I plan on getting this done in the next few weeks or so and will definitely request that Bill comes out to do the work.Thanks Rotter Rooter!
Had the nightmare of loosing our hot water heater on a weekend. Nick came out and was professional, and explained our options and even did several estimates based on my questions. He went all the way back to the office to get a new hot water heater, and didn't leave until it was installed and all leaks were fixed. Excellent service, and thanks so much Nick!
Greg H was very friendly and knowledgeable about all the questions I asked. He was quick and entered my house with covers on his boots. He was able to fix the problem with no issues and gave me a quick assessment of some other issues going on. No doubt I will be calling with any further plumbing problems I may come across.
amazing service!!! Mike DiCaro was a professional through every step of the process. i would recommend Mr. Rooter to anyone who needs plumbing services performed and the price was very reasonable!!!!
My mom just used there wonderful service. Yes it was pricey but what plumber isn't lol. Let's just say it was between 2000-5000 But we had no water at all coming in. The old filtration system which was over 12 years old was the culprit. It finally went out. But since there was no shut off valve to separate that from our water coming in was a mistake whoever installed it 12 years ago. They will install a new system that does not need salt fed into it in Our water is not that hard so that really wasn't needed back then. They are going to upgrade our system. They were very courteous and manerable. They explained everything and gave us several discount. My mom's discount plus a Military discount for me. Yes it might of been done cheaper but they do a great job, and sometimes doing it right and a complete job is worth it. No headaches... Now we have water again and with the upgrades to the system we are worry free. Plus when we sell the house that's a good thing for the inspection. Had to add this once they decided to look into the trap that they installed with a camera they found that the pipe coming into the house cleaning need replacement. This is very costly 4500 plus the other. This project has gotten ridiculous. O f course my mom had no choice since there can was no water for a few days. I am sure we could of saved money. How much I don't know since there was alot of labor. Probably could of gotten a cheaper device and the work on the pipe might of been cheaper. Possibly by half maybe. But in a crisis be you don't have time to nitpick you go with who you trust. Even with the high price I still would pick them. You get what you pay for always. My father cut corners long ago when he was alive now we are fixing his mistakes. Yes this is another job and they did a great job and even gave my mom a discount. Also the basement had water damage and they sent out a mitigator to help with the insurance claim which was very helpful. I will submit pictures after the restoration part is completed.
Bette Torres
5 months ago
Crew was very pleasant explained what they were doing.
Levi was very polite, friendly and knowledgeable about his job. He explained what was going on with my plumbing and why it need what it did. Very pleased with the whole experience.
Install moen bidet toilet, add new toilet shutoff and install new main house shut off
I was very happy with the overall experience. They were able to come out the same day. I was contacted when they were on the way and was sent an email of the picture of the employee who was coming to fix my drain. He explained what needed to be done and what the cost would be before doing the work. Afterwards, I was told it was covered for 90 days if it happened again! I would recommend this company!
The team was on time knowledgeable and professional. Their service exceeded my expectation.
Marion Austin
3 years ago
The price was very high for only changing out the flushing apparatus inside the tank. The toilet still doesn't flush properly. $314.00. I could have bought it at a home improvement store.
Barry Tuttle
5 months ago
Expert work was completed on time.
vickie geissler
6 months ago
Very nice, explaned and showed me everything so I could understand
Excellent service; price was very high; glad to at least have a coupon; will do everything possible to avoid calling again because of cost!!!
Rameana Foster
6 years ago
David Balog definitely deserves 5 Stars. He is very Professional, Knowledgeable Individual when it comes to Plumbing. My Company has been using him at Mr. Rooter Plumbing for years. I couldn't ask for a Better Plumber and did I forget he's always on time and take the time to explain what and why it needs to be done. Thank You Mr. Rooter Plumbing for accepting my request to have him at my homes for ALL MY PLUMBING NEEDS.
I called Mr. Rooter about replacing some plumbing for my washer hook up. They were very polite and were able to send someone out that day. When Joe G arrived he was professional and explained in detail what he needed to do and gave me a price before he started. Joe was polite and did a great job! I would definetly reccomend using Mr Rooter. Thanks Joe for helping me out at a moments notice! I will use Mr Rooter again when I have any other plumbing needs.
Leonard Baker
3 months ago
Gabriel went in and immediatelly saw the problem and fixed it. He was knowledgeable and friendly - we will definitely be using their services again!
RICHARD GRIFFIN
4 months ago
Very professional and polite.
Diane Contreraz
4 years ago
Our hot water tank went out the day after Christmas, we called Mr Rooter at 3:00 pm and the tech was at our house by 4:00 pm and had the hot water tank installed by 6:30 pm. Jon S. was our tech and he did a wonderful job. I would highly recommend Mr Rooter to anyone, fantastic service.
Prompt, efficient and willing to explain what was being done.
Thank you to Nick W of Mr. Rooter. Professionally diagnosed the issue, thoroughly explained my options, resolved my issues. Could not have asked for more. Will recommend.
Pop up assembly in sink replaced. Very prompt response! Other contractors were days or weeks away from scheduling appointments. Would recommend this company immediately!
Dave Kwiatkowski
5 years ago
We were having some pretty serious drainage issues with our kitchen sink and downstairs bathroom (which are tied together). After several months of trying to DIY (or DIM as it were) I finally called Mr. Rooter. After a bit of a delay due to their not being able to arrive the day of the appointment (which I can't fault them for, a job takes as long as it takes, right?) they showed up early the next day and after a quick exam & estimate, we gave them the go -ahead for the fix. Randall was very polite, seemed knowledgeable and reasonably quick. His crew worked efficiently and cleaned up everything afterwards. Randall even came back a couple days later to address an issue and explained why this issue was happening. At no point did I feel like I was annoying him with my questions or that we were being overcharged. I found the price fair for the job, and will definitely be calling back should any other plumbing problems pop up.
Edward Serna
6 months ago
Will use if needed fast on time very respectful happy with the job done!
Brandon Wagner
2 months ago
Great service. House repairs ain't cheap but these plumbers do a good professional job. Office ladies kept me informed when they were delayed. Good company.
Everyone from the office personal to the service team are always polite, professional and knowledgeable. Their pricing is reasonable and less than most of their competitors. We have used them at our commercial buildings and have been extremely satisfied with the work they have done.
Doug Greutman
6 years ago
Wonderfull. They know their craft and did a great job on my 2 story cracked main soil pipe. Cleaned up after and did a A+ job.
They give you advance notice when they will arrive and were very professional. Most importantly they were able to unclog our drain
Came home to a flooded basement. Mr Rooter came out fast. Were at the house in 30 minutes of my call. Technicians were pleasant and explained every process. Would highly recommend.
Cheryl Dorsey
5 months ago
He was so nice. He showed me what he was doing so I would not be afraid of being cheated.
Carl “Superman” Williams
8 months ago
Dave was very professional in installing the bathroom vanity and sink. He was courteous, knowledgeable and skilled in making my vanity fit in the space.
Our water heater died at 4:30PM on FRIDAY night. I'm thinking the spouse and I will need to rent a motel room over the weekend just to shower. Then I called Mr. Rooter. The dispatcher told me they could have a tech out that night!! Amazing and surprising.Tech that was sent out (Nick W.) was knowledgeable, professional and on time. He told me what needed to be done and then worked diligently to complete the task. Great job, Nick, and I STILL love my shower.Mr. Rooter's dispatchers told me he would be at my home between 7PM and 9PM and that they would let me know when he was on the way. They did just that and he arrived by 8:30PM. Big points for communication something other service company's need to learn. Overall, the price was fair and our experience a superior one. I will definitely call Mr. Rooter next time I need plumbing work done.
Sean Kilpatrick
2 years ago
Received an email and phone when the technician was on their way. In the email, it had a picture of the technician so I knew who to expect at my house. They showed up on time and installed a new sump pump in a timely manner. I would recommend this company for any plumbing needs.
Frank was wonderful. He explained everything he was doing to me, gave me options on how to proceed, and watched to make sure my cats didn’t escape when we needed to open an external door to bring in equipment. The first visit didn’t fix the problem due to unforeseen circumstances, so I called back and they sent Frank out the next day. He was able to patch the problem (until I can have a bigger procedure done) and didn’t charge me a dime. Very friendly and courteous.
Larryn Griffith
3 years ago
We needed someone to hook up the water discharge hose from our new washing machine to our wash tub. The hose that came with the machine was too short. Mike came out and was able to do it well and with very satisfactory results. Very professional company with kind people. Highly recommended.
Alison Evans
6 months ago
Incredibly satisfied with this service. We had an urgent need, and they showed up within the hour. Very pleased!
Natalie borisa
3 years ago
This was the best experience I have ever had with a plumber! I called on Father's Day because out toilet stopped working. Randall came out the same day to assess the problem and scheduled the next day around my work schedule to repair it with the correct parts. I can't that you enough for not having premium service charges on nights, weekend, or holidays. I honestly didn't know any company like your's ran a business like you do. So happy and greatful!
Tanya Davidson
6 months ago
Guys were great! Took care of our hot water tank leak and ran new line for fridge.Pointed out a few things that may need work later as well.Very professional and helpful for us 1st time home owners. Would definitely recommend.
Quick response and quick solution
Drinks with Dad
a month ago
Couldn't have been happier under the circumstances. Friendly responsive office staff and professional, friendly, skilled plumber. Fair price. Not the lowest, but considering how well everything went, it was well worth it. Actually, in that light, it was a bit lower than I might have guessed.I made an online request to three different companies late last night for an urgent plumbing situation. This morning at 7:20am, the office called and got me on the schedule. The work is now completed, good experience, and as of now at 5:10pm, neither of the other two companies has even called me back. That says a lot.
Same day service. Price was reasonable.
Matt did a great job, did it quickly, knew what he was doing, and left everything cleaner than when he arrived!
Have used Mr Rooter for a number of properties, always in emergency situations. They show up on time and get the job done!
Rosemary Villers
2 months ago
Very pleasant experience. No hassles.
I can't say enough about the timely professional service I received from my initial phone call to the completion of the work. I will use them again for sure!
They called back very quickly and they came right out just like they said they would
Joseph Sessin
9 months ago
Had a kitchen main drain blockage I tried clearing but could not John did
linda middleton
4 years ago
I called Mr Rooter yesterday for service, they were unable to come out, so they made an appointment for today from 12:00 to 2:00. At 1:30 they called and said they are unable to come out because they are very busy. What's up with that? I'm obviously not pleased with this company right now!!!!
Ashley McNutt
a month ago
Can't comment on their pricing, because I didn't have time to compare. Needed a repair done asap and out of the 5-6 plumbers I called, they were the only ones that could come out same day. Jonathan, the technician that came out, was super friendly and answered all my questions. He showed me pictures/video and explained the issue and fix. Would definitely recommend them to a friend for their speedy service, professionalism, and transparency.
Kyle K. was the technician that came out for our very clogged vanity drain pipe in the wall. His professionalism, knowledge and skills made the job a success. And he left the area as clean as when he found it! Thanks Kyle and Mr. Rooter.
Mr. Rooter has been to my place 2wce now to clear the main line. They have done a good job and are upfront with pricing. Estimates are free and If they cannot do it they do not charge.
larry stevanus
5 months ago
Disappointed that a job 3 years ago wasn't as thorough as this job was today. I wasn't prepared for the total cost. It hopefully will eliminate the problem.
They were very polite and understood all the details of what to do
Jeanette Morris
5 years ago
Nick was extremely polite, clean, and professional. He was knowledgeable and spent plenty of time to determine where our problem was in our floor drain. Not only does this company have a fair policy, but they clearly have integrity in 1st place. We would recommend Mr. Rooter to anyone and everyone, and know they will be especially pleased if Nick shows up.
Tommie Robertson
4 months ago
When I had a sudden and severe plumbing problem, I called them and they came out the same day, at a time that was convenient for me. They kept me informed with a call before arrival which allowed me plenty of time to leave work and get home.Steve was first on scene. The hydro truck came that night and they got it cleared out so the immediate need was met. Steve held my hand through the process of reviewing all of the plumbing issues. He gave me the possible scenarios that we had yet to confirm. I would need to replace my stack and the main sewer line (it was able to be relined, aka trenchless). It was all so overwhelming.The work needed took three whole days over the span of about a week. My team was great. I was never without working plumbing (a promise they made me at the start). Steve and Chris did the plumbing and another team (Matt and James) did the liner. Vince walked me through the numbers, the financing and answered all of my questions.Each step of the way, everyone I talked to on the phone and met with was extremely helpful, courteous and each provided excellent customer service. I completely understood what was happening along the way. I felt valued as a customer.I wouldn't hesitate to recommend them.The pictures are of after the work, specifically, the new main portion connected to the new stack and the line from the kitchen sink (above ground portion).
I had a great experience with Mr. Rooter. The field tech Chris was dispatched quickly. When he arrived he was very professional and courteous. He was honest and upfront about all costs and the description of his work. He worked quickly and efficiently, making sure that I was informed of what he was doing and what was occurring next. The pricing was somewhat costly but i would still reccomend them to anyone wanting quality plumbing work.
Fast exellant job. Courteous. Knowledgeable. Came to house early which is really important. The technician was informative, responsive and validated his every step. Will request same technician down the road.Well folks, Rob from Mr rooter came out on a second job. Again, an awsome experience. His work is superb while he educates the customer every step of the way. I now consider him My Plumber. The company staff is so efficient, curtious and strives for a resolution that if you don't like them there must be something wrong with you. 6 STAR ALL THE WAY.
They arrived 2 hours late on their first appointment, saying they would
return today to fix my waterheater. . Which is 1 month old. Today, they arrived 2 hours late AGAIN without repairing or completing the job. The quote was well, I gave it my all
And replaced main drain pipe that was cracked.
Fixed drain pipe that was installed incorrectly. Did it in record time. Price was reasonable also.
Sally Readinger
8 months ago
The technician was friendly and knowledgeable. The service was great and the price was reasonable. I would recommend this company to all my friends and family.
Josh was great! Diagnosed the problem and cleared the clog quickly! Was finished cleaned up and done before our guests arrived for a baby shower.
We had a misunderstanding, in that I opted for Jetting vs Snaking. So almost an hour later we came to that understanding & he switched to the Jet service. Though, he had to snake more (pulling out quite a bit of roots) after Jetting couldn't clear the clog.While disappointed they found a blockage that requires digging to replace some/a broken tile, I'm trying to decide if I can afford paying for the work.I appreciate David's work & Nick's detailed explanation after viewing the camera inspection.I also appreciate NO PRESSURE from Nick to decide about underground repairs. This is regarding Mr Rooter's 14 day period of applying some of the $1016 cleaning charge against the $2800 dig/repair quote.I did have difficulty understanding the actual amount charged to my credit card (thinking it would be less) which I attribute to the original misunderstanding (changing the original service order to Jetting) & therefore somewhat surprised the total was over $1000.As compared to a Roto Rooter estimate, I felt much more confident with Mr Rooter's approach & that is why I went w/them.Update June 2022:I've downgraded from 5 to 4 Stars (would downgrade to 3, but the drain is running freely, as of this update).Missing from my original review, above, was that on 11/30/21 Nick drove a stake in my side yard/plant bed to identify the blocked spot.Also relating to my original review, there wasn't enough time (before I left Ohio, for 3 months) to save up for & schedule the dig & repairs - plus I was overly hopeful their 11/30/21 cleaning would keep the drain flowing for a much longer period.However, when I returned to Ohio in April, there were signs the drain wasn't running freely, that was confirmed with the next rainfall.I called & scheduled the dig/repairs but neither David nor Nick was sent.Josh arrived early (they called 1st) & almost immediately there was negativity.Josh said the November notes didn't specify how deep was the blocked drain (at their pre-staked location). And there would be an additional $400 charge to reinspect (w/camera) the blockage area & also determine the depth of the previously staked spot. He added that if the blockage was deeper than 2.5' it would require digging equipment, rescheduling the work (& suggested the $2800 November repair estimate wouldn't be sufficient).I balked & complained I shouldn't have to pay again to determine the depth of the blockage. I felt this was a type of bait-&-switch tactic & he offered to halve the extra fee.I felt I had no other realistic option but to approve him to proceed as otherwise I'd be back to calling competitors for their bids.Josh began his inspection & at some point he said he'd gotten past that staked area (which was 6-8 feet from the back corner of my house). And he offered, instead of digging ($2800), to jet-out the rest of the drain ($9xx) or until he reached an actual blockage. I agreed.Subsequently Josh jetted all that side of the house & around another corner, to the front of the house & to where that drain connects to the main sewer line (which then goes to the street).As Mr Rooter's tag line is If I can't open your clogged drain ...... you don't pay!!, I've now paid twice (totally $2000) to unclog that drain.Something's not right.August 2022 update:It's very disappointing that, after my (relatively positive) 11/21 review, they responded here.But after my 6/22 experience & review/complaint that - referring to their Tag Line, I feel I've paid TWICE (11/22 & 6/22) for one actual cleaning service - I only hear the sound of crickets!
Diane Russell
5 years ago
Defiantly would not recommend this company. We had a representative come to our house to replace the ceiling fan and be had to cut some if the ceiling away and told us we were responsible for that repair. Also we had someone out to fix a broken electric line to our garage and the grass had to be torn up and he told us we were responsible to fix that trench he was leaving. I have spoken to others, and they tell me that their representative fixed their grass. I'm sorry this is unacceptable to me. We still have remnants of this trench in our backyard. Never will I call this company again. I cannot believe that I have not been contacted by anyone from this company regarding this. I cannot, will not EVER recommend Mr. Anything to anybody. In fact it's just the opposite. I tell people NOT to call. And I explain why. If you do not believe me, join Next door and read the post where someone is looking for an electrician. You will see that I told them not to call your company and why. This is totally inappropriate for the way this was handled, and the company hasn't even reached put to me. I may be one pers0n, but I make it well known that I will never be using your company, and I will see to it that my friends and neighbors don't either.
mark dembroski
2 years ago
Called on a Saturday for a sump pump discharge pipe that had separated someone was out in the early afternoon and the issue was repaired
Sheila Braun
8 months ago
Stephen was my technician and he was knowledgeable, informative, and professional. I was nervous and upset about my situation but he gave me step by step things he could do to fix things and he got the job done!!
Marlon Thompson
3 months ago
Had toilet replaced and water valve installed. Very professional and informative.
They say that they will show up and they never show up even though I scheduled an appointment
Just had Bernard in to install a scrub sink and fixtures for mywasher.He did everything asked of him and more, I am very happy with their work and will recommend and use again. Thanks guys.
Alicia Hoisington
8 months ago
Nice guys
Daniela Gallegos
2 months ago
We called Mr. Rooter because we were having problems with our sump pump. Their customer service is amazing. Jessie came to our house and explained everything to us and responded any questions we had. He was really great and professional. I really recommend this company.
Dave the technician and his partner were prompt, professional. They did an excellent job. The clog was between the house and the street.
Shelly Rae Hand
4 months ago
Mr. Rooter and Mr. Electric was very professional and a pleasure to work with! We have contacted them for three major repairs and if needed in the future will call them again. All of the personal was outstanding and great to work with! 👍
Thomas Pervanje
6 days ago
Excellent professional technician. 5 of 5 stars; highly recommended. Timely service well done.
Stephanie Wardlow
10 months ago
Well done. On time. Cleaned up.
the gentleman who came was polite, a good worker and i was very satsified with his work.
Wedne T. Heath
a month ago
Called for a blocked drain which ended up needing more extensive repair. Person was proffessional, respectively of animals and dog friendly. Work was done efficiently.
cheri sedlak-vohnout
2 years ago
Good communication. Excellent service, very professional. Highly recommend!
Heidi Butler
3 months ago
septic camera & high jet cleaning
Called on a Saturday and they came out the same day. Thawed frozen pipes and drain. Would recommend.
I started out calling some smaller companies and wanting 1/2 the money up front is a NO_NO for me. When you ask if their bonded and you would like to see that you will get the run around.Mr. Plumber is bonded they use quality products and they stand by their work. You may pay a few $$ dollars more but their prices are compettitive (for a larger company) and just having the piece of mind is well worth it..
I was scheduled for an appointment and no one showed up? No one called, no one worked to let me know why I wasted an entire evening sitting, waiting. Very poor customer service, now we have a device, called a cell phone, it works wonders in communications. Perhaps Mr. Rooter should invest in these devices?
debbie zeleznak
7 months ago
Carl and Joe were great. Professional, great communication of the problem, and had covers for feet which was great. And explained cost, nice installation and cleanup.
Linda McGonnell
6 years ago
Rob was on time and looked at the problem. He gave us lots of options and various prices so we had a lot of information to make an informed decision and no pressure to do the most expensive. He was great and we are very happy with the service. No more problems and we would have Rob back if we had another problem someday.
I was so thankful that Mr. Rooter was open and able to provide service to me on a Sunday. The technician, Bill was pleasant and very personable, he explained what needed to be done and what he was going to do as well as showed me on the electronic video camera the root systems that were blocking my drain that he would be scrubbing and blowing out.The service was exceptional. The reason for my four star rating is because I was taken aback by the price.
Heidi Hoogwerf
a month ago
Got an appointment the next day. That never happened with my previous electrician! Dave was on time, friendly, courteous, and got the job done quickly and effectively! Price a little high, but sometimes that’s OK.
Bonnie Savage
9 months ago
He did a very good job. I just had to do some clean up afterwards.
Our service individual, Paxton, was amazing - knowledgeable, authentic, not heavy selling, thorough, and efficient!
Erin Lindenmuth
3 years ago
Mike was super friendly, on time, and had our plumbing issue fixed in half an hour. Highly recommend. Especially for same day service
Simon Messerly
3 months ago
Very good experience - easy to communicate with, same day service. Unsure if the price was fair but it wasn’t wildly high.
Shawn Weppelman
10 months ago
Jon Bowser is the absolute best! I had a sewer backup in my basement and Jon was out within hours of me contacting Mr. Rooter. He was professional, polite, friendly, knowledgeable, accommodating - more than I could have expected. He turned a nightmare into a pleasant experience! The entire job (including city inspection) was complete in less than 2 days - wow! On top of all this, we exchanged numbers and plan on playing softball together. Mr. Rooter is lucky to have Jon, he represents the company extremely well.
Richard Dyke
10 months ago
Yes, Mr. Rooter is a little pricey, but you should know that Gregg removed my old hot water tank and installed a new one in about 1 1/2 hours. He even took the old tank with him. Gregg looked all over for another cartridge for my shower. The only place that he could fine that cartridge was in a new shower knob kit. I was happy to get that. The disk in the shower cartridge was not in the correct position, so a Mr. Rooter supervisor Randall came out and positioned it correctly at no charge. Now everything is working fine and I am very happy.
The gentleman who came out was very polite and explained everything, it was a little pricey but well worth it.
Jeff Cochran
2 months ago
I spoke with Michael, Vince, and Marcus. In addition to being knowledgeable, all three were honest, patient, and kind. Excellent service, and I will be using and recommending them in the future.
The staff was friendly and very professional
They give you time window that means absolutely nothing! When they did finally show he did correct the problem, however extremely expensive
Joe from Mr. Rooter Plumbing came through again for me this weekend! Came out to give me an estimate for a leaking toilet the same day I called and promptly scheduled me for repairs the next day. Repair man Jesse was very prompt, clean and knowledgeable and kept us updated through the whole process. Love working with this company!
disha pennington
5 years ago
nick seemed very knowledgeable about diagnosing my plumbing issues; explained the problem, fixed it, and cleaned up as well; would call mr rooter again for any future plumbing issues
Dave Fogg did a great job for me. He went the extra step to clear my drain, it was easy to tell he cared
Garrett and Ryan were on time, clean, and professional. But above that, they were kind and personable.
Mike was on time, in fact offered to be early, and was personable, neat and very professional. He quickly went about installing the hot water tank and new toilet. Mr. Rooter used quality products and displayed attention to detail throughout the job. The whole job took only 2-1/2 hours. Mr. Rooter hauled away the old tank and toilet. If you are looking for a first class, professional company I would definitely recommend Mike and Mr. Rooter. They will be our plumbers from now on!
Matt was super friendly, on time, informative, and cleared the clogged drain within 30 minutes. Very impressed.
Peter Torchilo
3 years ago
Amazing customer service!!! Amazing technicians! They came out very promptly and fixed my main water supply lines!
Anthony Harris
4 months ago
Technician was courteous, knowledgeable, and prompt. He made your company look very good and I would definitely recommend to anyone.
All the guys were friendly and respectful. They all really seemed to like their jobs. Everything was explained and they were quite methodical with what they were doing
Very friendly, informative and professional, with state-of-the-art equipment. Matt, Rob, Vince and the crew relined my sanitary sewer line and I was very satisfied with their work. I highly recommend them.
Dave was very polite, explained what he was going to do and advised me other issues my house has. Worked quickly and clean. I highly recommend Dave and Mr. Rooter.
John Michael Langa
a year ago
Service was prompt
Plumber/repair man (Lance) was very polite, friendly, and efficient. Nice guy- hard worker- job completed- very satisfied!
Margaret Remner
5 years ago
Matt B did great job. Very helpful, he explained what he was doing and why. We always use Mr Rooter for our plumbing jobs!
Couldn't ask for a more professional, courteous service tech than Kyle. He explained the problem and came up with a couple different plans to fix the issue for the time being and permanently. Didn't take advantage of me, someone who has no idea how to handle this or what is needed.
Lauren Persons
3 months ago
I called Mr Rooter on Wednesday. The technician was here in less than two hours, the toilet was replaced and the leak was fixed by that afternoon. Travis Campbell, the technician, was professional and friendly. While I'd rather spend my money on perennials for my garden, I would use Mr. Rooter again and highly recommend this company. Sincerely, Lauren Persons
Very professionally done from the first phone call to the work being done and processing payment.
We own an older home with lots of interesting plumbing configurations. On Thanksgiving evening, an old cast iron pipe cracked. Our team member, Chris Roche, came up with a creative solution and executed it to perfection. He was conscientious, polite, patient, and friendly. Would recommend!
Had a wonderful experience with this tech. He was friendly and knowledgeable. The service was prompt and clean. Never once did we feel he was taking advantage. Would certainly recommend to anyone or use again ourselves in the future.
Kevin Miller
8 months ago
very quick response- we were very pleased with the service and professionalism- highly recommend
Colleen Drummond
2 years ago
They came to remove my toilet so that we could renovate our bathroom floor.the plumber was very professional and on time.He performed his job neatly and did not make a mess.i will definitely be using them again very shortly.
Paula Scalley
5 years ago
Steve Dzierzawski came to our house to remove a whirlpool tub and replace it with a new tub, surround and all new bath and shower fixtures. Steve was really friendly and helpful and obviously a very skilled and experienced plumber. This bathroom had been remodeled 20 years ago and the remodelers had done an absolutely HORRIBLE JOB! When Steve removed the whirlpool, he was shocked at the really bad workmanship both plumbing and electrical. In fact he called O'Dell Bledsoe of Mr. Electric to make electrical repairs where the whirlpool had been. Steve was very considerate about leaving the house by 4:30 because my husband gets home at 5:00 and does not want people working in the house then. Steve did a really good job removing the whirlpool, tile and bath fixtures. He recommended a new tub and a surround plus he went to the trouble to get polished brass fixtures that I requested to match the sink fixtures. He showed me that where the tub met the surround there would be absolutely no leaking. We had dealt with a bad leak for several years. He had to remove some of the floor tile near the tub when he removed the tub. Once the new tub was in place he carefully replaced the tile he had removed. You could never tell the tile had been disturbed. Steve was also knowledgeable about the placement of grab bars and conferred with me about my wishes about placement of the bars. All and all the bath now is completely functional and BEAUTIFUL! Everyone is impressed with it. Steve also repaired a lower bath sink that would not drain. Steve does excellent work - he is the first person I would call for plumbing work. I highly recommend Steve Dzierzawski.
Lauren Vassar
5 years ago
We have a clogged sink and called Mr. Rooter at 9:30am to have it repaired. We were told a plumber would come between 3-5pm, and received a call at 4 saying we weren’t forgotten, they were just wrapping up at another house before coming to ours. At 5:45 and no plumber, we got a call stating that they couldn’t come out today...their website states 24/7 guaranteed service yet they did not deliver. Had we known before, we could have booked another plumber but we were left high and dry by Mr. Rooter and their false guarantee. If you are in a pinch and need plumber, you’re better off with another company.
William Neiheiser
3 months ago
Amazing experience. I called this morning and they arrived within an hour to clean out our storm drain. Our storm drain had been clogged for awhile and we were worried it couldn’t be cleared but our technician Rob didn’t give up and did a stellar job! Now my kids can finally play in our yard again. Very professional, kind and straightforward, will definitely use this company again in the future should I ever need plumbing work again.
The repair man was very nice and would not leave me with the clog i had we found a way for me to pay it. Thanks again.
Carlton Finley
a month ago
The service guys were very kind and polite, a job well done is what I received.
Mark Del Balso
2 years ago
Rob was very professional and helpful in solving a few plumbing problems here. Most heroic this past winter arriving here during a snow storm to repair a leaking pipe. Thank you very much!!
Called Mr Rooter after sewage backed up in my basement. Cost me $540 to told that I have $9000 worth of work to be done from cleanout to the street. My boyfriend got it down to $8100 because he knew someone there and they came down to $7500 after I got a lower quote. Day of the job I get a call while I’m working (hospice nurse) telling me that they told me there could be problems with pipe to the house (that conversation never happened) and now the additional work needed was going to run me another $8500. Again, boyfriend gets on the phone with them and it magically came down to $6000 in a matter of minutes but another upsell immediately followed for downspout Work that needed to be done to tune of $4500. What??!?! I hadn’t been able to live in my house for 10 days and then they’re “finding” more issues with my front yard dug up.I firmly believe that the new problems were “found” because I got approved for $25000 in financing. Their rep kept saying just put it on your financing. I also firmly believe that because I am a woman they tried to rip me off more that what I actually wound up paying. The technicians and office staff are very nice but the company’s business practices are shady to say the least.
Marcus was professional and nice. He did a great job.
Richard Bellew
5 years ago
Very thorough and explained all of the options up front. Made sure the job was doing ne and cleaned up afterwards. Made a bad situation that much easier.
Friendly and professional. Dave even showed me a trick to try and unclog the kitchen sink myself. Will definitely use this company again for any future issues
Chase Melaragno
8 months ago
Steve was very professional. Would definitely recommend his service
Denise Carnegie
7 months ago
Very nice team. Came in and explained the work and completed it in a timely fashion. Will use them again.
Michael Brechter
3 years ago
Showed up on time. After the initial quote and starting the work I was informed their equipment couldn’t get to the end of my line and it would cost more $$ to fix. I ended up paying for a service that didn’t even fix the problem unless I wanted to spend more $$$.
Prompt polite service. We had a problem during a recent storm and they came right out and got everything up and running quickly with advice about how to best handle the problem if it happened again.
louise halsell
5 years ago
Richard Baisden and Will Gaines solved my plumbing problems last night.What a terrific team of experts. They shared their entire process: step by step and suggested several ways to maintain my plumbing issues in the future.. Thank you so much.
Marylyn Miller
3 years ago
Jeff Goldberg was really quite pleasant, knowledgeable about his job, and the most efficient in doing his job . Clean up after himself and also did it in short amount of time. Also he explained everything he would do . Loved using him for this job. Thank you so much for the great experience. Sincerely Marylyn Miller
Courteous and professional technician! Service the same day as my phone call. Technician explained the job and service.
Jon was courteous and professional.
I would recommend Mr. Rooter and ask for Jon.
crogolf luvgolf
5 months ago
Outstanding attention to detail, great customer service. repair group was friendly, personable and quickly and easily answered all my questions and concerns.
Very professional, offered discount's. Plumber was knowledgeable, and kind.
Gregory Johnson
2 years ago
They performed admirably while using safety precautions.
these guys are crooks. Deserve zero stars - they are either completely incompetent or blatant liars. Don’t let them swindle you too.
Brilliant Reflections
6 years ago
Very informative and professional; Clean, fast and efficient. I have pending projects and when we are ready I will be calling Mr. Rooter again. Well Done, Joe!!
Cheryl Palmentera
2 years ago
A little expensive but what plumber isn't... LOL Very safe with masks on their face and clean with shoe covers.. Very polite and professional and respecting my privacy and home. Thanks Joe!
We had a plumbing problem Christmas Eve morning with a house full of people and more to come. The gentleman that came got here very quickly and he fixed the problem quickly as well. In addition to saving the day for us he was very nice!!
They came out quick and the plumber seemed knowledgeable and guarenteed the work. Great job. I'll be calling them again thr next time I have a plumbing problem.
Andrew Courter
2 weeks ago
My first thought was that such a big company was going to over charge me for a complicated clog at my house. Another company was making the job complicated and asking $1,500. Gave and Joe assessed the situation and charged me 1/5th that and took care of the issue the right way.
Debi Mitchell
2 years ago
The Plumber that provided my service was very informative , he explained what needed to be done did it well. I will definitely refer anyone that needs this type of service to Mr. Rooter
Services and costs were explained up front for approval. They were on time and very professional throughout their visit.
Ashley Waszkowski
6 months ago
The worst company! Quoted us 6500 to fix a broken drain pipe in a slab. Come time to fix it they jack hammered under my sink and told us the whole thing needs done and it would cost 25,000. We can't afford that, so we had them fill the hole back up with cement. Mind you this is after we have already given them 3500 dollars! When I inquired about getting some of that money back they got smart with us. I still want some of that money back since you guys didn't fix anything! Cementing a hole back up doesnt cost that much! Speaking of money I got a second opinion from another company they would charge us 10,000 for the job. Literally thousands less than Mr. rooter! This is ridiculus! I want some that money back, you tore my floor up, didn't fix anything, recemented under my sink. And you got paid 3500 for that? How is that even fair? As its stands imine better off today than i was a week ago! Somebody needs to call me from this company, I tried reaching out and you Don't answer the phone. 😡😡😡😤😤😤😤😤😤
Steven Greenwell
8 months ago
Easy communication with the main office. Dave, the plumber, was very thorough. He patiently answered all my questions about the project and offered information to assist in ongoing care for our plumbing needs
Autumn Yatson
5 years ago
Conrad and Bryon were very kind and helpful. That listened to my concerns and made sure that all my questions were answered.
Tayte Wright
7 months ago
This is a great company if you want them to show up to your property, pretend to snake a drain for 30 minutes then offer you no further solutions and leave you with a $225 bill, pipes that aren’t fixed, and a big mess from their dirty boots. Not to mention another company came out next day and did the same thing but with actual repairs done and half the price!
Chad wild clay channel Pz9 is justin
7 years ago
Left my bathroom a message. Then got black greasy stuff all over my bathroom towel and just left everything lay. Brought the snake in the house and got dirt and mud off over my carpets. Now I get to scrub carpets and a bathroom
Slow or clogged basement bathroom. When he came out for free estimate i was told 400 dollars to snake out to the street after a removal of toilet and reinstall.... 1 hr after getting into it his boss or supervisor showed up and they approached me to come down to the sump area. This is were they pulled my grinder pump out after disconnecting it. I was told that there wasnt a clog but a bad pump.... that was already removed. The supervisor was there to drop the bomb of the price. Not a $400 job but now a $1,945 job and that was with my military discount od $200 and it was already half done. I had no choice but to have then finish. I only asked for a detailed itemized bill and was told they dont do that. I asked for a simple break down of parts and labor costs.... they said they cant do that. They said everything was a code...????....Anyway i pulled the model up of the pump and Amazon was $450 plus attachment pipes for $45. And the rest was labor. So about $1400 for 5hrs of labor which included him going to the store to pick up the pump...Anyway job was done people were polite and cleaned area well.... everything is working fine. Just not happy about ..... rope a dope ... they way they cornered me into the job.... and not furnishing paperwork as requested..... other then that great job.
Very professional service performed from estimate through completion of the project. We wee very pleased with the overall experienced.
I've had good luck with them in the past this time I called on a Sunday you make an appointment for Wednesday because I was taking the day off to get the repairs done they called Wednesday said they couldn't make it out till Thursday so I called Roto-Rooter and they were there within two hours. It is what it is at least I got my problem resolved on my day off!
We just had service done by Jon S. Everything went very well. We had a gas line that needed removed and capped, which required the gas to be shutoff to the whole house. This seemed very routine for Jon. He knew what to do with our other gas appliances, and was very safety focused. He tested and verified all gas appliances worked properly when the work was done. Then he proceeded upstairs to a toilet that wasn’t filling correctly and was loud. That needed a new shutoff valve (which required the water to be shutoff in the house). After a new shutoff valve, new tank line, new fill valve in the tank, things were done. I was impressed that he waited 10-15 minutes in the bathroom waiting to ensure the new valve and line was leak free after several flushes. Toilet fills and sounds like new. Two hours of work, all parts included, $420. I know ZERO about gas and water, and was happy to pay this. I would welcome Jon S. back to do other work in our house.
Richard Boyce
3 months ago
Plumber Bernard was very efficient and fixed our problem with
gas leak around pipe fittings.
wonderful experience and caring employees all around.
Jared Fleming
5 months ago
Very quick to get someone over to our home and look into why our sewer line was backing up the were very professional and very polite and honest with us it was unfortunately a bit beyond just a simple cleaning in out case but they were happy to show us the whole process. Highly recommend Mr.Rooter.
Twynde Fossen
5 years ago
Easy scheduling. Professional and great quality work. Expensive but worth it if you want the job done quickly and efficiently.
Wow! Wow! Wow! I honestly want to say how pleased I am. The professionalism top notch. Always kept us informed with what was going on, had no surprises, timely and efficient. Mr. Rooster and Bill Thank You. Bill is a great asset to have with your company!
Great service, I called on a Sunday (Mother's Day) and within 1 hour they were at my door! Highly recommend
Quinton Upton
5 months ago
Tony knew his stuff....very good..
Patty Anderson
2 months ago
Chris was great!
Our well pump needed to be replaced. It went out towards Mothers Day weekend. Thank you to Mr. Rooter and Frank for saving the day!!!
Very impressed with the service I received today. Quick. Price is right. And Chris will now be my go to guy. Thank you!
Tara R Jackson
6 years ago
Very polite and helpful and professional. I will recommend this company.
David from Mr. Rooter was amazing. I live 1000 miles away and the last thing I needed was a backed up rental house. His office girl answered the phone and set appointment up , and they arrived right on time. Once there they called me . I felt like I was standing right there. He then called me and advised me that he was done and we were again flushing. Went over warranty on pump and labor. I paid him over the phone. All parties were happy. That's good no non sense business. I will certainly add them to my vendor list. Thanks Dave !
sterling uitenham
2 years ago
I really like the work that was performed. The installing of the new water heater and uncloggig the drain took 4 hours tops. I really appreciate that he explained the work he was going to do and then when he finished he showed what he did.
Fast courteous, And a true professional.
Michael Ditzenberger
6 years ago
Scam. Hopefully, you don't need anything beyond a stuck drain; and even if you do, you will most likely pay upfront and be at the mercy of their timeline. Thousands of dollars and still had to pay outside contractors to fix what they ineptly tried and failed to do.
A little expensive. I wanted the $89 special to snake my kitchen drain.
Wynell Cardinale
a year ago
Mr Rooter, they were on time, very clean, no mess, did a great job, fixed clogged drain and replaced old pipes. Plummer was very nice!
Peggy/jeff Hopes
7 months ago
This was a difficult job as very limited access but they brought more techs in git the job done they were very professional & knowledgeable yes it was expensive but you get what you pay for
Antonio, did a great job. We will call you for any future problems.
Thanks
Debbie Pervez
Steven Brandel
2 years ago
Sanitary line was slow to drain. Cleaned out the line. We need to wait to see if the problem was corrected or if more needs to be done.
Dave Richmond
3 years ago
Had a leaking toilet at 6:00pm on a Friday night. Everyone from Dispatch to the Technician were great. Punctual, priced right, courteous and accommodating. I can't say enough about how good my experience was.
Michelle Gutscher
6 months ago
Jon was very professional. Very helpful and friendly. Thank you so much!!
My main sewer line was clogged & waste water was backing up into the house. I called Mr. Rooter first thing in the morning and they had some come the same day. David B explained everything in great detail as to what the problems could be & how much it would cost for each scenario. Fortunately the issue was the cheapest one but at least I knew up front how bad it could be. David was professional and very thorough. He was here when they said he would be and he made the experience painless.I will definitely call Mr. Rooter again when I have plumbing problems & ask for Dave.
Greg h was the tech at my house this guy was fantastic. Let me tell you I don’t write reviews this guy was in and out in 7 minutes what more could you ask for. Very professional! Thank you
Virginia Johns
a year ago
I don't believe all the technicians are qualified
Zimmer Diana
5 months ago
I am extremely pleased with the service received from both the office staff and the technician. They were polite, respectful and provided quality repairs at a reasonable price. Dave, the technician, was professional and courteous. He explained everything and completed the work with confidence. I highly recommend Mr. Rooter😁
lisa mcconaughey
a month ago
Vince was AMAZING! Helped us understand what was happening to our home, fou d the problem, and provided us with a fantastic option to get it done fast. If I could give 10 stars to him and MR.ROOTER. I WOULD!!THANK YOU!
Dave did a great job! Very easy going and very professional! He knew what to do and got right on it. Everything works great! Thanks Dave
renee lentini
2 months ago
Mr Rooter came to my home for a clogged drain and told me my main sewer line was separated and would cost 5,500 to repair. I called Big Tom’ s for a second opinion and they fixed clog for $200 dollars. In my experience Mr Rooter can not be trusted they lied and said they put a camera through my drain but they lied about what they saw. Big Tom’s showed me my drain with their camera so I could see the tree root they bored thru.
Scheduling service was easy, they came when they said and handled everything promptly. The technician who did my install, Mike, was great. Easy to work with, explained everything to me and made sure all my questions were answered. Everything looks great and works perfectly.
Maryann runnion
5 months ago
The service guys explain everything very well and very patient and did the work right then and now
Great service!! Very Professional, on time and great price!! I’ve used there services 2 times and each time was a great experience. The technician did a great job repairing. I defeintly recommend their services, they get the job done😊
Great and timely work 5 stars all day...
Fast and friendly. Came right out that afternoon and tracked down a drainage problem I have had for decades where no one else could. Great service.
Very responsive. Called on a Saturday morning and the repair was done by mid-afternoon, with a plumber dispatched within two hours of calling them. Everything functions nicely now. Plumber was very professional and transparent.
If i could give 0 stars i would
JOE the manager is awful, unempathetic and distasteful to speak with. No calls were made to let us know our appointment was going to be cancelled after we drove an hoir in awful road conditions.
Jeff Weatherholt
5 months ago
Lance did an absolutely amazing job. Excellent customer service!!
Speedy response, great customer service and my technician Paxton was very personable and professional!!!
sean dodrill
3 months ago
Paxton was excellent. Did a great job with my repair and was very informative about other issues. Will definitely being going with Mr. Rooter for all my future plumbing needs.
The Technician that came out, Carl Basmagy, explained to me what the problem was, what he was going to do. He also explained that I would need to change the other pipes in the kitchen real soon. Thanks Carl for your help.
Raymond Louis
6 months ago
Highly recommended!
Cold water side of shower broke off and would not work anymore, so they replaced the whole assembly.
Julie Eastlake
a week ago
After being told by 2 other plumbing companies they could replace our hot water heater the same day, they both pulled out and said maybe Monday. Called Mr. Rooter and it they came out that Friday with a heater and replaced it that day. Very nice and professional. Excellent service.
Maryam Goudarzi
6 years ago
This was the easiest and most convenient service appointment I ever made. They came right out to our house. Our technicisn, Nick, was very knowledgable and explained everything in detail. Don't waste your time with other companies, just call Mr. Rooter to get your project done hassle free and stress free.
Technician found and replaced primary sump pump, which was located under the front yard. Found it quickly, and also came out the day I called for service.
Mr. Rooter is reasonably priced and does quality work!
On time. Professional. Persistent with solving the problem and took time to advise us on other possible jobs.
Kevin Palmer
5 months ago
We couldn't be here when they perform the work. Let the seller way open. They come in did their work and did it perfectly
Chane Johnson
5 months ago
Josh was very professional and efficient. He explained everything thoroughly what needed to be performed.
Rob Eggers, Service Technician was my home in North Royalton 5/24. ACCOLADES to Mr. Rooter and Mr. Rob Eggers is a TREASURE. $ervice was expensive but thorough. My technician left after a job well done, with pictures and explanations (truly a learning experience) THANK YOU!
Ryan Hamilton
6 months ago
Jon is a great technician, he’s very professional and knowledgeable. He’s done several jobs for us and I have no complaints. He walks through your options without pushing unnecessary upgrades or add ons; and gets the work done quickly.
Free estimates are very nice.Carl was respectful to both house and my wife and I.He went above and beyond answering questions.Through out my life I’ve been looking for honest dependable plumbers.I think I finally found them.
Technician was very personable, very knowledgeable, polite, did good work!
Bethany Braunstein
3 years ago
Rob E was a highly qualified, very professional and kind. He made sure he did not leave until the work was perfect.
Harlan Stewart
a year ago
This is the 2nd time, in the last couple of years I've used their service and again I was very satisfied. It just so happened I got the same tech both times (Nick Almaliotis), fantastic tech and person, some family and friends have used your services from my wonderful first experience. Thank You
I have used Mr. Rooter a few times now....the major job was to install a shower in my only bathroom. I was hesitant when Joe M said he could do it in 1 day....but ....well, he did :) . He has also been to my home to handle some small problems and is always helpful and informative. Explains every step of the way. I am fully satisfied....and have already recommended Mr. Rooter to a couple friends.
Laurie Galbincea
4 weeks ago
Quick response, knowledgeable plumber, polite, cleaned up. No complaints!
Barbara Andrews
5 years ago
Michael Mohn and Keith Chismody were very professional. They were kind and clean. They explained everything and made my elderly mother feel at ease. This was a job well done and we are very pleased with the whole crew that came out!
Nathan was very professional, and he gave me all the details about what he would be doing. He was very informative and polite.
Madeline Metsch Slager
4 months ago
My husband and I originally had scheduled an individual from Mr. Rooter to come to our old house on a Thursday between 6pm and 7:45pm. Mr. Rooter then called and pushed back the time and date to the next day between 8am-10am. We currently do not reside at this property. It is in the process of being sold and come Monday the new owners would be taking possession. Due to an unforeseen circumstance, we needed Mr. Rooter to come resolve an issue before the new owners took possession. This means that the property does not have wifi.. no furniture.. so my husband and I could not work remotely while we waited. My husband and I took time out of our busy work schedule to wait at our old property... by 12pm.. still no sign of Mr. Rooter. My husband had a deadline for work so we had to cancel Mr. Rooter and get back to our jobs. 4 hours wasted!
Timely arrival. Friendly knowledgeable technician
I had a clog that I was unable to clear out the day before Christmas Eve. They sent a tech out the next morning and they had the problem fixed in 15 minutes. Friendly employees and efficient service.
Jeremy Johnston
a month ago
Great job, thanks
The full team were very courteous, professional and explained all the details of the repair. We were very nervous about this expense but the team did an excellent job and we appreciated their efforts.
Kyle Kaufman was actually early. Gave us a call to see if we were available, Diagnosed the problem and installed a new toilet in less then an hour. Very professional and explained every thing to our satisfaction. Have not had any trouble since.
Denise Wilson
3 years ago
Nick was so knowledgeable and nice. He was so kind to my very interested dog. Fixed my problem very quickly, price was not too bad either! will be using them on all future repairs and replacements.
Michele Kwiatkowski
2 years ago
Kyle was excellent and very professional and did a great job!
Debbie Purkis
6 months ago
Great service. Very patient
tracey terry
8 months ago
Chris was awesome. Knowledge and professional. Thank you sending him out.
Ronald Hopkin
5 years ago
Mr. Rooter's tech a Chuck M came out to clear a clogged drain for me and was very professional. He inspected the drain and looked into it further to determine the cause and recommended two steps of action to correct the problem. He discussed each process in depth with me (including pictures for a better understanding). He performed the repair and re tested it. He finished by cleaning the room leaving spotless. Very professional and friendly. Thank you Chuck.
I called for a quote on a home i don't yet own and was given all the different options. The manager I spoke with took his time and made me feel comfortable knowing that they would be able to service any and all plumbing needs we would have.I look forward to working with them in the very near future.
Mr Rooter technicians were polite and professional. Pipes were cleaned and unclogged however they broke our cap off and did not replace it. Instead they put an oversized one on top (not sealed or screwed in) leaving our laundry room to smell. This service costed $1,100 and I’d expect it to be 100% complete with a fixed and sealed replacement. Next, we were told that our entire draining pipeline needs to be replaced and was quoted at 18k-20k. The pipeline footage was never emailed with the quote to my husband as discussed. Got a second opinion and our pipes are fine. They have been described to us by multiple plumbers as “predatory salesmen” and I couldn’t agree more.
Friendly. They knew exactly what to do. Responded in a timely manner.
The service was fast and professional. The service personal were friendly and efficient.
Professional and super friendly
Roger Bucklew
5 months ago
Friendly, efficient and professional. Good service. Happy with the job.
Danielle Taylor
5 years ago
AWFUL ! AWFUL! BEWARE! Do NOT contact! They never showed up. I had an appointment with a plumber, my time window was 11-1. After several communications with the dispatcher throughout the day, saying they were running behind but they would be on their way shortly, finally at 8:50 pm I called them and they said NO we will not be out today. I waited all day for Mr. Rooter. They offered me $30. Really ??That's some compensation for a whole wasted day. What a joke!!!
Sarah Catanese
7 months ago
Mike did a great job! Very professional and great quality work!
Jonathan was very professional and friendly great job
Blake white is an outstanding person to work with and he is very knowledgeable at his work related issues. He will go far with your company if give the chance
Allesan Armstrong
2 years ago
We called to have a pipe repaired and he ended up finding another problem. Garrett was professional, fast, friendly, and courteous.
Showed up on Father’s Day in less than an hour ... unbelievably good guys & everyone should use them
Jonathon was very courteous, professional and did a great job on a difficult drain. Prompt, cleaned up when he was finished and answered all my questions.
Dean Effinger (Dean)
5 years ago
These guys are fantastic. Fast, professional, courteous.
Had root issues in my sewer line. Causing water back up in my laundry floor drain. Turned into an emergency when sewage was coming up through the drain. Called Mr. Rooter to come out on a Saturday. Had them out the week before for an estimate. They were available and arrived prior to scheduled time. Called many other places who had no availability until end of month. Joe was courteous, and professional along with the other men that came with him. They were very knowledgeable and did a great job. I ended up having to do a hydro flush because the roots were so bad. They were able to get the hydro truck out to my property super quickly to get it handled. Once roots were cleared they were able to clear all the waste that was pooling behind the roots. Joe explained everything and was patient with me and my questions and frustrations. The guys and company are very efficient, professional and do great work. I do feel their pricing is substantially higher then other local businesses. But I have no complaints on the professionalism of the workers and company. Satisfied with the job done.
Fred Schriever Jr
5 years ago
Did a good job but seemed a little inexperienced
Linda Mcelrath
2 years ago
I've used them in the past with no problems at all. Did not use them recently. Gave estimate $500 to replace old faucet in basement. My son replaced it for cost of $40 faucet from Home Depot.
Sherry Weber
4 months ago
Replaced storm sewer drain.
Caffey Dennis
4 months ago
Had An amazing experience working with Paxton.Very knowledgeable and friendly. Hard to find guys like him these days. Will definitely call Mr. Rooter again to fix my plumbing problems down the road.
Highly recommend. They were professional and didn't treat us like we were just customers.. Thanks Mike, Frank and the Water hose guy.
Dorothy Bright
10 months ago
Pleasant experience, thorough explanation, and nice all around service person. We liked the work and how we were treated.
Lauren Ditmar
6 years ago
Contacted them through their website yesterday, and literally 3 hours later my problem was fixed. It wasn't even an emergency (I'd been putting this off for 2 years). Couldn't have gone more smoothly. My technician, Chris, was fantastic. Nice guy, good at what he does. I've already scheduled them for another job, and I will be calling Mr. Electric in the near future for some electrical issues I have.
My plumber was very professional, and performed a nice job. So far... no more leaky issues from under my kitchen sink.
Valerie Wisniewski
a year ago
I would highly highly recommend Mr. Rooter They were on time they got me in right away And they were very professional thank you very much
All the guys from Mr. Rooter were very nice and polite. They worked from the moment they arrived til the moment they left. Replaced our broken sewer pipe quickly. Also, they sprinkled grass seed on the areas they worked on before they left.
He Very polite and explained things to me on what was wrong. He didn’t act rushed and need to get to the next job asap. Very perceptional. Was pricey but I haven’t had pluming done years.
Frank was awesome, very knowledgeable very thorough and clean!
Our technician was amazing! He did great quality work and was very friendly! 10 out of 10 recommend!
The best service my Mom ever had! Gets the job done right the first time!!
Was just at the home depot in north olmsted returning some items and your employees was very rude to the girl! Saying that he wasnt bringing the toilet up there and that hes gonna return the broken one when the girl said he couldnt cause it's not the same box! Very rude! What kind of men do you employ?
Thomas Jefferson
2 years ago
The staff that came out was very responsive and able to fix the issue at hand. They were able to communicate the issues, costs to fix, and then fixed the issue.
Enoch Johnson
3 months ago
I had two bathroom sinks that were clogged and one pipe that needed repair. Dave Balog and his associate (I unfortunately forgot his name) provided excellent service. Came on time and were extremely friendly. They seemed to be very knowledgeable in their field of work. They were in and out and didn't leave any mess which is hard to do when you're working in a field like plumbing. I extremely recommend them and will be using Mr. Rooter in the future.
D.j. Brestensky
6 days ago
Great service. I was taken care of, and they even went the extra mile to check all of the important stuff for me.
Pros: Matched competitor’s lower price. Install done in the same day.Cons: they didn’t clean up…..I had to scrub the floor in the laundry room, wasn’t shown how to change the temp and wasn’t asked what temp to set it on. My water is luke warm and I don’t know how to adjust the temp. The water is “spurting” out of the faucets. Also, he pulled the doorknob off the bi-fold door and was not able to put it back on. I will have to either buy a new door knob or find someone to repair it for me.
Denise Austin
9 months ago
Very professional and timely, would use again.
Terry Phillips
8 months ago
As all plumbers are, they are expensive, but since I couldn't do it myself, I wanted to make sure the folks who did the job were qualified.
Both Lance and Matt were polite, prompt and professional.
Paul Carrington
2 months ago
Excellent and professional service
Brian Blondeaux
7 months ago
Very profesional, upfront pricing
Let’s be honest, there’s NOTHING fun about having your entire sewer system replaced. That’s why it’s crucial you work with a plumbing company that is going to do the job right, on time, and not for an absurd amount of money. I had to have my entire sewer line outside and under my basement replaced. Mr. Rooter did a fantastic job and from now on I will be using them for all of my plumbing needs. They even did many extra smaller things for free, because past companies did things incorrectly.A huge shout out to Stephen, Brett, Paul, and Josh for their awesome work. I appreciate it fellas!
Adriana Guglielmi
3 years ago
They completely ripped me off and the issue wasn't even corrected. The tech said one thing and the complete opposite was done. Your company takes advantage of people in need. Im a single mom currently not working due to covid 19 and now I'm out 900 dollars and still with the same issue. Will be contacting the BBB.
Joe M. from Cleveland Mr. Rooter was very courteous and friendly. He took the time to answer all my questions and explained the situation and the fix, which I really appreciated.
Easy to schedule. Pricing was very high, however, having a plumber come out on. Sunday afternoon kind of negates the cost for me. Nick was thorough and knowledgeable. Happy with the results!
He did a great job. After doing the drain. He clean up. You couldn't even tell that He was here. He also was very polite. And he told me exactly what he was going to do and did it.
Sadie Winlock
a month ago
Blake was on time, patient and methodically determined my leak issue.
Best experience I have had with a plumber/plumbing company. Paxton was amazing very knowledgeable and worked very hard to solve my issue, in the end saving me alot of money! I truly appreciate the job he did and hard work he put in. Definitely recommend Mr. Rooter!!
Clogged main sewage line this past Saturday afternoon. Called the dispatcher and she had the serviceman Frank headed my way within 20 minutes. Line unclogged within an hour or so. Service folk like Frank A+++, represent their company as should be! Call no one else but Mr.Rooter. Very impressed.
Ludwig “Green24man” 26
2 years ago
Chris our technician from Mr. Rooter was wonderful. He did an excellent job. I highly recommend Mr. Rooter as a plumbing service provider.
Craig Reiter
3 months ago
I have used Mr. Rooter of Cleveland several times. They have always been quick, professional and reasonably priced.
Professional, Fair, Good Pricing and Financing Options!
Shawn Bodendorfer
a year ago
They flooded my basement with water jet then I have to pay for clean up and clean up not all that good either
Sherman Cotton
2 years ago
Very professional and efficient service from the phone call to schedule the service to the very knowledgeable, capable and professional plumber Rob E. Mr. Rooter was very impressive.
Daniel Tedick
2 years ago
Sump pump would not stop running and pipe leading out of the house was leaking. They came within a half hour. Did the repairs. Checked all lines going out to the street. Checked moisture in walls. Very thorough.
Peter Gregersen
5 years ago
Dave was very friendly and professional. I highly recommend Mr. Router!
Todd Rasmussen
5 years ago
Quick response. Went above what I asked. Nice and pleasant.
Timely and professional, Greg provided a fair estimate and I would recommend to anyone.
Chris was great. Very professional and explained the repairs in a straightforward manner. Adjusted our dishwasher and fixed the problem quickly. I would highly recommended Mr Rooter. Ask for Chris.
Maggie Hopkins
a year ago
Utilized this company for gas repairs. Amazing service!
Julie Harchalk
2 years ago
Dave was my serviceman who replaced a failed sump pump. He was extremely knowledgeable and beyond courteous. This company doesn’t play that shakedown game with pricing either where you get charged a service fee just to show up. They also don’t charge extra for weekend calls. They may not be the cheapest but they came out when everyone else was too busy and I now have a working sump pump again it’s a great relief.
Jackson Alumni
8 months ago
Very professional, polite, knowledgable of my problems. Paxton is to be commended for a job well done. Explained every step and price. Couldn't ask for a better experience. I am hooked on Mr Rotter!
polite, informative; but did not clean-up as well as the crew used two years ago from same company. When that crew left, the work area looked as it did before they started; everything in place and clean.
Very professional and accommodating . Did overall assessment of what I needed sat down and explained to me what I needed to have done and did a very good job Josh and his crew were great all worked well together and I would hire them again. Also kept prices down wherever they could
Technician was on time and very professional. I added an additional service that he had the company approve. He completed that task quickly and efficiently.
Monique White
4 years ago
Great fast service! Explained all questions I had in great detail! Thanks!
Expensive but they do great work and are very dependable. $540! way too much for two water spigots. May have to reconsider finding someone else.
Courteous, very polite and most importantly very profesiinal in his approach of effective listening to the customer's concerns.Because of this gentleman here I will once again in over 15 yrs recommend this company to my fellow home owners in various plumbing needs.
The technician was professional, efficient and respectful to me and my home. But the cost for the service received in my opinion was high.
Dorothy L Goodwin
3 months ago
Chris Mallory of Mr Rooter is the best... We also had Mr Electric and very pleased with Chris Moran's work on the electric panel upgrade/replacement. Recommended Chris Moran to my neighbor and he's now doing a job for them. We would request both again for future purposes. Thank you everyone from scheduling to service personel your teamwork shows. 😊
Very knowledgeble friendly an know his stuff very satisfied !!!
Sink and tub clogged. Plummer had to snake the system. Did a professional job and cleaned up afterwards. Will use them again.
Very friendly and professional installer. No muss, no fuss.
Scott Marzano
2 years ago
My kitchen sink was clogged and I was unable to unclog it. It was about 5pm when I called Mr Rooter, at this time I thought it was too late for anyone to be free to help. The person who answered the phone said she can have someone out in less than 1 hour. He showed up and unclogged my drain. I was so thankful with the short notice that someone was able to come out and take care of it. Definitely would recommend!!
Francis ODonnell
a year ago
We have had a drainage problem for years. Your technician is the first to properly detect and fix the problem.
James Brancatelli
8 months ago
Mike did a great job installing a hot water tank replacement. This is the second time I've used Mr.Rooter. Mike was the tech that time as well. I am recommending Mr. Rooter to all my friends and relatives and hopefully their friends too!Thanks for the great service.Jim Brancatelli
Sharon Parsons
5 years ago
Bryon B came to replace a sump pump for me. He was extremely nice and knowledgeable about how to fix my situation. I have dealt with Mr Rooter in the past and will continue to do so.
Christopher Repetsky, MD
4 months ago
Fantastic service! They were here only an hour after I called, and the Plumber did a wonderful job explaining everything, and even walked me through how to do a minor repair myself to save me money. I will definitely call on Mr. Rooter again if I need a plumber.
Kellie Pierce
5 months ago
Josh Schmelzer of Mr. Rooter Plumbing came out to fix our kitchen sink that was not draining quickly. Josh fixed the plumbing issue very quickly and gave us information to help prevent future issues.
Maggie Watkins
a month ago
A new hot water tank malfunctioned, had called three other plumber, their technician was the only one was proficient in the diagnostic of the problem an assisted in how to solve the problem, thank you so much
Very knowledgeable about what needs to be done and explains what he is doing. The job was done in a professional manner.
Marybeth Dellefield
3 months ago
I had a leak from the bathtub faucet upstairs that ended up taking down the ceiling below it. The house is a hundred years old and plumbing is a nightmare. Local plumber couldn’t find where it was leaking from. Nathan, from Mr. Rooter came and very efficiently found the leak and fixed it for a very reasonable price. I also didn’t have to wait days for an appointment. Highly recommend.
David Muneton
6 months ago
Everything went great!!
Arrived within 2 hours of calling for an appointment. Fixed my clogged toilet fast.
Beth Brikowski
2 months ago
Everyone was so pleasant and wonderful to work to with. They took the time to explain everything we needed to know in full detail.
Linda Kraska
4 months ago
The service technician and supervisor were very professional. They responded quickly and solved the issue that I had.
Meagan Carner
2 years ago
Pretty good experience. They were responsive, on time, courteous, and knowledgeable. Price may have been a little high, but they thoroughly took care of the problem; and when you're dealing with a leak (even a minor one), you want someone professional and timely.
Michelle Hudy
a month ago
Very friendly, thorough, responsive and detailed.
I had a blockage in the kitchen sink with a minor flood. I called MR ROOTER and within a 1/2 hour they were there and did a fantastic job in making sure everything was put back correctly.....and the tech who came was very mannerly.
Josh was very polite and his experience shows. He diagnosed the problem and fixed it! A+
Randall was on time very professional and more than helpful. He took his time answering my questions and explaining what needed to be done and why. I will be having Mr Rooter back to my house for all of my plumbing needs
Walter Gachuk
11 months ago
I called due to a hole discovered in my 4 waste stack pipe. They were very responsive and were able to get a plumber out the same day (yesterday) to look at it and give me an estimate. The plumber had a welcoming personality and took a look and worked up a price on the stack. This is where things turned my stomach. After working up the price he looked at me with a straight face and told me the cost would be $3871.00. When I immediately expressed my shock and told him that was outrageous, he then told me he could drop the price to $2500.00 without getting into too much trouble. I thanked him and excused his service. I told him that I like to break things down and that even at the $2500 estimate, if they bill his time out at $100.00 per hour, would be 25 man hours. I told him that I felt at worst this would be a 8 hour job as I was opening up the walls for their access so all they had to do was the plumbing. He stated that it would be an 8 hour job which makes his billable rate at $312.00. Now please keep in mind that I am not calculating material into these quick figures but the cast wye needed is available for under $200.00. If you calculate his hourly rate at the original $3871.00 it would be $483.86. I haven't even paid attorney's (partners at law firms) that kind of money. He then left and I sat there in utter disbelief. I have been in the construction business for over 43 years and in my opinion, this is absolute robbery. I ( and some other construction friends agreed) this should have been a $500-$1000.00 job. I called their office back to express my mindset and although they were very nice over the phone, the lady asked if I would like to speak with a manager, of which I said yes. I waited several minutes before hanging up the phone with no one ever coming to the phone. I truly feel bad for people (single moms, people not in the trades) that are not familiar with how much work should cost and, in my opinion, are being taken advantage of. I explained to the lady on the phone I did not understand why they would come out with a 33+% price reduction within 30 seconds of the plumber understanding I knew the price was outrageous. That in of itself tells me these guys are not looking out for customers but instead getting whatever they can out of the UN-informed public. I fixed it myself today and my 12 year old son helped. We were done in 4 hours. I'm not saying to not use this contractor, what I am saying is do your homework before committing.
Absolutely ridiculous predatory and outright fraudulent pricing. Paxton from Mr rooter Quoted over 2k for a faucet replacement and spigot repair. Paxton recommended treatments I didn’t even need. Called a local plumber and he couldn’t believe it. Said what Paxton had recommended would actually exacerbate my issue! In the end, the local, highly recommended plumber, Quoted less than half of what Paxton quoted me. Avoid Mr. Rooter.
Glad my drain is clear, 7 workers showed up and stood around talking, have to repaint trim mold as they dragged the hose across it and scratched it, while they work booties, they walked in the water and sewage and then tracked it up the stairs, on the carpet and floor. After drain was opened, they stood around and talked and I had to break it up so they could wrap up the job and I can begin to clean and sanitize. The supervisor talked excessively trying to explain every step of the process, think he likes to hear himself talk.
Annie McNally-Dienes
a year ago
They are always very responsive and maintain communication throughout the repair. On both occasions ew used them, they fixed the issue the same day (within hours of our service request).
I can not say anything but,outstanding from AtoZ, I found my plumber, Mr. Rooter-Dave Balog,Johnny on the job, also the people in the office,johnny on the job.thank you all,I'm old school,never had 2 or 5 stars,all we had was thumbs up or down,TWO THUMBS UP. Thank You Dave Balog and Mr. Rooter.
Christine Eash
7 months ago
They were awesome going out on a Saturday evening to look at the gas line problem, calling me a few times to give me an update on the ETA and the issue once they were there. Definitely using them again in the future!
It was a Saturday afternoon when I went into my basement and found that the water heater was leaking a steady stream of water. My kids and grandkids were due over in a couple of hours for a cookout. I called Mr Rooter, they were able to get a technician on site within the hour, assess the situation and replace my water heater with minimum interruption to our outdoor festivities. Overall, the water heater was replaced within 3 1/2 hours from my first call.The old water heater was removed and everything was cleaned up. I couldn't tell that they had been here. Our technician was very knowledgeable and did a great job. I would highly recommend the Mr. Rooter, one of my better interactions with a service in the recent past.Thanks again!
michael garrett
a year ago
They repaired pipe and a new valve to stop the running water in my basement toilet.
When I needed to figure out general pricing information for a home I am buying these guys were the only company who would just put it plain and simple for me. And to top it off they were cheaper than the competition that insisted on sending someone to see the home first before giving a general quote.
Great Company Great Employees
Frank was awesome. I enjoyed speaking to him and learning about the company’s commitment to customer service and quality work.
Called and a few hours later the job was completed. Very nice technician (Jonathan), professional, informative and quick.
I entered the details of my problem on Home Advisor, and within minutes of submitting, I received a call from Mr. Rooter who had a technician that could be there in less than an hour. The sink was fixed and the job done within 2 hours of my request. The price was very reasonable - since there is no way we could get the sink unclogged and the tech was very polite and professional.
Joe and Jerome were punctual, professional, and very service oriented. They did a wonderful job on all of our issues, and they were very personable as well. Mr. Rooter sent two very wonderful technicians.
I have used Mr. Rooter for 20 years, wonderful people. Great prces, dependable. Would never use any other place.
Tucker Anderson
6 months ago
Mr. Rooter got a plumber out within 2 hours. Other companies couldn't match the same day service provided by Mr. Rooter. Jonathan arrived and got straight to work! Definitely will use this service again.
Steven Tentler
4 years ago
Had used them for my rentals the first time they were out they did a great job and were done quickly out the same day and I got what seemed like a very fair price under 200 for a simple clogged drain. That was 5 years ago and something seemed to have changed because I had them out at 2 of my properties to do the same thing and snake the drains. One there prices have gotten exorbitant the one house was almost 400 dollars with a $56 coupon. But I wouldn't have been fine with just a higher price if they did a good job. The toilet they went though to unclog the drain they reinstalled incorrectly and ended up leaking all over the floor. Even after this I tried really hard to be understanding as I know stuff can happen I called and they assured me they would be out the next day to fix it between 2 and 4 with a 30 min heads up so me and the renters took off work for that time. 3 30 rolls around and no call, I call them and they tell me they are running a little behind but they will be out shortly. They keep jerking me around until after 8 with this 4 hours after the latest time they said they would be there. We ended up having to cancel since the renters had small children to get to bed. So thank you Mr. Rooter for leaving me in a worse position than before I called and not coming out when you promised to fix the problem you caused, I really appreciate it.
Dale Hollowell
2 months ago
Professional plumber. Right to work and done in no time. Left NO MESS.
Irene Cordiak
3 years ago
Our service call was returned by a delightful Mr. Rooter representative. She was able to set up a prompt service call. Our technician, Mike Dicaro arrived at the scheduled time and was very courteous and we appreciated that he was wearing his Covid mask and also protective booties on his shoes. Mike checked out our sump pump and made suggestions on what was best for our situation. He was very thorough and professional as he explained the entire system and all options. He installed our new unit, cleaned up completely and went over all the details of operation. I would highly recommend the services of Mr. Rooter!!
Karen Schaefer
5 years ago
I loved the blue shoe covers, even before the serviceman entered the house. Even the rooter had blue booties!
Lance Radcliffe
6 years ago
Very quick, kind, and knowledgeable of the service he provided would definetly recomend Mr Rooter to everyone, Lance Radcliffe
Understanding, of the needs cuz of kiddos
Nick was very honest and detailed with his estimate, I will recommend Nick and Mr. Rooter to anyone that is looking for a quick response. prices were in-line with other companies.
Larry Kelemen
8 months ago
Excellent technician (Mike). Found ruptured pipe in ceiling quickly with very little additional damage to ceiling. Repaired.
Melanie Popesco
5 years ago
Frank W has done 2 jobs for us this year. He is extremely knowledgeable, efficient, and straightforward. I highly recommend him and Mr. Rooter. They always do a great job for us.
Bentley Ricochet
2 years ago
Had them out to get a second opinion on replacingn main sewer line. Plumper was super knowledgeable and gave us some cost saving recommendations to help remedy the issue without paying 14k. Gave honest opinion, and showed us a video of the sewer line so we knew exactly what was wrong and what needed replaced immediately. Would highly recommend them, and definitely will use them again in the future.
Gabe was the best came out same day got 2 projects done with no problems and was in and out quickly
Mr Rooter is Not cheap.. but you get what you pay for! Great work!
Excellent professional work. Will use them for all our plumbing needs.
Shahinaz El-Mahdy
3 months ago
It was my first time to get help from Rooter Plumbing, they are prompt, professional and the best thing reasonable.
Khamisi Jordan
a year ago
The crew was very proficient and professional with the work they performed. They answered all questions and explained in detail the root cause of my issue and discussed preventive measures as well.
We have used Mr. Rooter's services in the past and really trust them to perform well and stand by their work. This time, we did encounter issues with scheduling and workers showing up on time and able to assess the problem. In the end, a veteran plumber found the problem, got the needed parts, and installed them immediately. So in the end, GREAT work.
Toni Jackson
9 months ago
Everything was fine.
prompt professional service
Donald Harriman
a month ago
Chris was an excellent plumber, he was very knowledgeable and professional and personable.
We enjoyed our service from Mr. Rooter. Long story short, there was a plumbing leak in our rental house and we reached out to different plumbing contractors for help. Some came with an extortionate price and others simply don’t show up on their scheduled date. One day I saw Mr. Rooter work van parked in my neighborhood so I called the number. I was glad my call was answered professionally by Mr. Rooter dispatch and they had a technician show up first thing in the morning. I want to thank PAXTON for his professional evaluation of the plumbing leak and JOE MIRTEL for his help for finding us the best option to fix the issue. When other plumbing company sent you a price, Mr. Rooter sent you a team of genius who can get the job done well. I’m happy for the excellent service I received from Mr. Rooter. New toilets, fixed plumbing leak, my tenants are happy and I’m happy. I will definitely have Mr. Rooter back to service my other rental properties in the future.
James DeAlexandro
5 months ago
They came out on a Sunday and got the sewer working . They worked for a few days after that, getting it repaired. They all were polite and worked to get the job done.Want say thank you so much .
Kathy Armstrong
2 years ago
Mike was very professional and thorough. He replaced the shut-off valves on both toilets and replaced the mechanisms in both tanks. Mr. Rooter was the third plumber I called. The first two never returned my phone call. It was a little expensive, but I know that the job was done correctly.
Brenda Jenkins
5 years ago
Joey L listened while I explained the situation. He looked at the problem, took pictures and foreword to his supervisor. After which he explained what needed to be done and how it would be done. He sent me an email with an estimate for the job. He was professional and I understood his explanation. Thank you Joey L
Chuck was a professional at doing the install on a hot water heater. Very polite & courteous. Highly recommend his work.
Rachel Kovach
3 months ago
Great service! Took his time, explained everything to me. Was on time and I thought was very decently priced. Would definitely recommend!
I call off work for our scheduled appointment. They never showed up. I had to call The company to get an update instead of them calling me only for the company to prolong the situation. At the end of the day they wanted to reschedule but offered no discount. I will go somewhere else. Terrible service.
Large scale job done quickly and professionally. Friendly crew. Well satisfied with results.
Very professional and helped us understand the issue and process thoroughly.
I had the occasion to use Mr. Rooter twice in short succession. In both instances, the service providers were on time, courteous, professional and thorough. I am very pleased with their services and can recommend them without reservation.
Paul was a great plumber, Resolved a difficult problem with an assist from Joe. I hope if I have future issues one of them returns.
Encie Moroski
2 years ago
Initial team used impressive technology to pinpoint problems then brought in a small army with all the equipment necessary to finish a very large job quite quickly. Everything was explained to us in detail before work was begun and everyone involved seemed always cognizant of our concerns regarding the pandemic. Would not hesitate to call again if we experience a similar problem. Highly recommend .
Our tankless water heater went out. We called you guys and it turns out that it was a gen 1 that had seen better days. I just want to thank your company for giving us a fair price on it and up to date tankless heater. I also want to give a special thank you to our service technician Jonathan Snyder. He was very professional, knowledgeable and helpful! It was a great pleasure to have him at the house and he was very thorough and cleaned up the pipes, creating a lot more space! We are extremely appreciative will recommend your company to anyone needing your specialty! Thank you.
The day before my wedding my hot water tank stopped working I called Mr rooter .they told me someone would be out between 3pm and 7pm after waiting g the whole time they finally called me back and told me they were not coming so now it's 7pm the night before my wedding I have no hot water and do not know who to call I just wish they were more professional and would have called me earlier so that I could have scheduled with someone else
Chris and Nathan were polite and awesome. They worked relatively fast. The supervisors who dropped by were nice too.We had kind of a tricky sink, but they worked with us to figure out how to get the drain pipe installed (without needing to open the wall). It's only been a few days, but everything is holding up so far! Thank you!
Courtney Clark
2 years ago
Mike was professional, honest and knowledgeable with quick availability. Thank you!
Chris did a fantastic job! The area where he had to work in was very narrow and hard to get into, but he still worked very efficiently and the end result looks great. He got here right when he said he would, got everything done in only a few hours, and was very professional throughout.
serena tinsley
2 years ago
Repaired my hot water heater and fixed numerous other things. Joe was great explaining everything to me.
Have used them in the past and they always are professional and do a good job.
Had a slow draining sink. Called & within 2 hours they were & unclogged the drain. Very quick & efficient. Would call them again.
Ken Westbrook
4 years ago
I, unfortunately, had to use their services and was very pleased. The 2 techs were very professional and courteous, and filled me in on the entire process.
I have always used Mr. Rooter as my go-to plumber of choice. From the receptionists answering my calls to the technicians that show up to do the work, everyone has always been friendly & professional. Highly recommended.
Matt B. Is very wonderful and very knowledgeable of his line of work and definitely goes above and beyond to satisfy the customer. I was very upset and frustrated and he calmed me down and assessed the situation. I had a previous plumber come out months ago and they didn't nearly do the work that Matt did. I would definitely recommend this company and worker to other people.
The plumber arrived in less than 1 hour (on football Sunday!) and fixed the issue promptly. Service was great.
lisa jackson
7 months ago
They did a great job and were also very nice and respectful
Chris was so amazing and very kind. He did the job, in about 30 minutes. He put on his little booties before he came in the door. I didn't feel the need for that, but he was putting them on as I answered the door. My brother tried several times, over a couple of years, to unclog the sink. Chris finished in around 30 minutes. I recommend this company for any plumbing needs. Thank you, Chris. If we ever have any other plumbing problems, I will request that you come. Thank you so much for your assistance.
Michael Nordhauss
a year ago
Expensive but I will use then again. Called them in the morning and in the afternoon the problem was fixed. Not waiting for a technician for days.
I used them before and I will use them again. Nathan did a great job. Thanks
After I called for a water heater problem, Bryon came out to my house promptly. He was very nice and professional. After examining the situation, he noticed the heater should be still under warranty. He suggested me call the manufacturer and the problem is fixed now. He gave me the good advice and did not charge me. Thank you, Bryon.
Marianne Miller
2 years ago
friendly repairman who explained the problem and gave me options
Service Technician was very professional and thorough and did a great job on installation. It was a pleasure working with him.
Michael Cornacchione
3 years ago
The guy we had showed up and worked until 10pm to clean our very challenging storm drain. Amazing quality of tireless service. I'd highly recommend.
Had a great experience. MIke D. was very knowledgeable & explained/answered all of my questions. He evening gave me some ideas to think about doing in the future. Thank you for such great & fast service. Would highly recommend.
I had a leaky pipe under the kitchen sink. I received a phone call about 2 minutes after I had left the Home Advisor site. They sent out Chris the next day. Chris was personable and did professional work. The repair was more involved than what met the eye. Chris explained options and everything he was doing. He even cleaned up after himself. Is pricey, but you get what you pay for. I am very satisfied with Chris's craftsmanship.
Margaret Palisin
2 years ago
My kitchen sink was backed up and I called another company who wanted way more than I could afford. Mr. Rooter did a great job and did it for 1/3 of the price!
Typhani Johnson
a year ago
Always quick. Repairs guaranteed. Employees are friendly.
charles fields jr
6 years ago
On Sunday, I had a backed up bathroom sink that I couldn't clear myself. From past experience, I realized I better call a plumber out and my father recommended Mr Rooter. I called them and within an hour or so a guy named Dave showed up and snaked out the line and the problem was fixed. Even had a coupon I could use and a 90 guarantee.
They came out right away to provide an estimate for the repair and were very flexible on time they could do the repair.
Terry Veller
6 months ago
Always professional. And great service
Marcus was very knowledgeable and answered all my questions. He finished the job very quickly and the water now goes right down the drain
Rick Buchner
7 months ago
I had a great experience. Very professional. My drain works great now!
Daniel Bassani
3 months ago
Travis worked very hard to try and resolve my problem!
Excellent work, very professional and came same day to fix.
The representative was very professional, and went above duties to correct the problem, I had with a leaking faucet in my bathroom
Ethel Washington
4 months ago
Would not call them again. Had to call back 2 days later toilet would still not flush & they charged me more money to root it out!!! If you'd done it right first time would not need you back in just 2 days..... Handle still does not force water down like it should....Rooter no way
Levi was professional, on time, and even when a leak was discovered he figured out it was the old disposal and seeing as he was installing a new disposal that would take care of the leak!! He was right!!!! 😁 All of the service guys I’ve had over the years have been terrific!!! I need to compliment the office staff also!!! Even though I didn’t think my disposal problem was an emergency (I had no idea about the leak) and I thought I could wait for Friday they arranged for Levi to come the same afternoon!!!! Thank you!!!!
Gabe was incredibly professional and an excellent technician. Outstanding service and made understanding the issues I was having easy. Would highly recommend their service and especially this technician.
charles drain
5 years ago
Excellent service all the way around. Tech, Nick, was very professional from the beginning when he walked in the door and put his booties on. He was very thorough in explaining how the repair costs would work. However, I was very shocked at the final bill, but Nick did forewarn me how it worked. All in all, my problem is fixed and I am very happy about that.
Natural gas valve replacements. Arrived on time, technician was extremely competent and professional. Work was completed in a timely manner, technician made sure we were satisfied with the work before he departed. We will definitely contact Mr. Rooter again for future needs. Great job!
Christian Radford Price
2 years ago
Kyle worked on our shower and repaired our shower. He was efficient, explained the process in a way I could understand, and was very kind.
The plumber who came was named Frank. He knew what we needed, and gave us a price the day before he came. He was informative, and cordial. He went to work and did everything he needed to do to complete the job. We were very happy with Frank.
Was very pleased with the service.
Highly recommend. Professional efficient and the technician was so knowledgeable and helpful. Great experience.
DO NOT WASTE YOUR TIME OR MONEY WITH MR. ROOTER! If I could rate Mr. Rooter a 0 (zero) I would. I had Mr. Rooter come out to repair my shower faucet, tub spout, tub drain and overflow. The technician Dave was at my home for over 8 hours and left the job incomplete and with a leak. While Dave was here, a manager (Mike) came out to assist and both these guys couldn’t get the job done the same day because their smoke breaks and dilly dallying we’re too important. The next day, a different manager, Randall, came out to complete the leaking repairs from the day prior. Randall was at my home for another 3 hours. When he departed, he ensured me that everything was ok and there were no leaks or issues. Now here I am a week later and I have a leak from the repairs Mr. Rooter completed. Mr. Rooter advertises that they have a 24/7 business, yet I cannot get in contact with anyone at their dispatch office and the general customer service line keeps saying they can do nothing for me. I have left messages and have gotten no call backs. I am appalled at the unprofessionalism, lack or care, and poor repair quality. Beware, Mr. Rooter is terrible!
Excellent service and job. But very pricey.
He was very forth coming on my plumbing problems. He explained very well what needed to be done and he was very understanding when it came to my budget for the repairs.
Jermaine Davis
2 months ago
He was very Professional and explained the job to us and did what he said
Enjoyed my experience with Mr. Rooter. Paxton did an amazing job installing a new toilet for my mother and a new kitchen faucet for our new vacation home. He was very friendly and explained everything to us as he worked on the job. I will have him back again for our future plumbing repairs.
Toni Leshinsky
2 years ago
Mr. Rooter does exceptional work at very reasonable prices. Very professional, polite.There is no mess after their work. They cleanup after any and all work. Mr. Rooter has done 4 major projects for me. Any future work that I need done they will always be the one that I call first. Frank the technician that did the work on 5/9 was exceptional. Polite and explained all the details.Toni Leshinsky -Lyndhurst
Joe was friendly and professional. He got here, got right to work, and the got the job done right and in a very timely manner. Highly recommend.
LaDonna Lundy
7 months ago
Anthony was very polite, professional and always on time. He also took the time to show me how to shut down water and gas on the new hot water tank once installation was complete, answered all my questions. Will continue to use this company for all my plumbing and electrical repairs.
Paula Massey
8 months ago
Trustworthy. Did a great job. Will use again. Thanks!
Excellent and timely service. Technicians were all very pleasant and took the time to clearly explain everything.
Very pleased with the quality of work and promt response
Adrianne Son-Hing
2 years ago
We needed a sewage injector pump replaced. When making the appointment we had someone answer (not automated) and was very polite and helpful. The technician arrived, introduced himself and was professional and explained everything he was doing. We had a great experience with Garrett and will have him back shortly for another issue in the home. I will be using this company again and would absolutely recommend! Thank you!
gail readinger
a year ago
Mr. Rooter is always great..Pricey, but when you cannot fixit yourself or even get to a store, they are a lifesaver.
Randy Nichols
6 years ago
Steve was great ..comunication with Mr. Rooster was good as well....price was a bit high but work was done quick . I am thinking about having them do some more work for me.
Chris M. was outstanding! Work exceeded expectations and he left the kitchen and bathroom sparkling clean. We are very happy campers.
Kyle Zuchniewicz
a year ago
I called out mr rooter to snake my sewer lines. Upon snaking them, they found that my pipes were collapsed. This was an unexpected $20,000 expense that was not prepared for.Overall, they did a great job and all of the workers were nice. Nathan was definitely the best out of the group. Very friendly and he went above and beyond to do a good job and make sure I was satisfied. Mario was also nice and came in and did his job.I would say the negatives were the cost, the dirt tracked all over my kitchen and bathroom floor, and the chipotle that I was promised but never got.
I would recommend this company to anyone. Very reliable, professional and very kind. Thanks for your service. From Tracy Brown
adam kress (Someguy61)
3 years ago
Wanted $900+ to hydro jet drain,$450 to snake it. I called a local company. $150 to snake main drain, problem solved. Call anyone but them.
I can’t say enough great things about my Mr. Rooter experience! The entire team went above and beyond to make this experience smooth and professional. I truly felt that I was in good hands , and that I could trust them to get the job done right. A+++
Pete Johnson - very precise exploration of the problem.
Thomas Novotny
a month ago
The tech was very knowledgeable.
Tracy Rodgers
5 years ago
Technician was on time took care of the problem at hand in a timely and perfesinol manner
Tonya Leslie
4 months ago
The technician was courteous and Friendly. He was knowledgeable and found the problem right away. When the job was done, the technician cleaned his mess and made sure I was happy with the work. I was also giving information and options to pay for the service which was very helpful.
Danielle Tassone
3 months ago
Josh was prompt, knowledgeable, and kind. He explained the service he was providing & was fast. Thank you!
violet pasternak
3 years ago
Chris R. Was great he fixed my problem with no issues so far but I was shocked that he didn’t put coverings on his shoes as it was raining and a lot of mud and dirt was tracked in on my carpet. Otherwise was a good first experience with MR Rooter I would use them again. Thanks
Fernando Arias
a year ago
Reliable, customer friendly, accountable, and trustworthy.
Taken to the cleaners when tech came out and saw hot tank getting ready to go. Recommended a new expansion tank which cost over $500.00 only for my hot tank to die on me the next day. These guys work on commission and i would ever go with them again or recommend them. Totally rob me of my money and recommend a part that was not necessary
Delvekio Porter
a year ago
Jeff was amazing and professional and he was awesome but fast!
Garrett was very friendly and did a great job and fixing our draining issue and making sure it worked before leaving.
Helen F. Adams
4 months ago
I was able to receive prompt, professional and affordable service on a Sunday. Very pleased with the service.
William Schneider
2 months ago
They did a house replacement for all plumbing pipes in the house along with the hot water tank. They literally spent all day and didn't stop till we had running water. They were thorough in what they did. The person who came out with his team by the name of Richard Baisden was very professional and gave the best work I have ever seen. This gentleman and his team know what they were doing. The manager also came to help them. If you want the job done right, then these are the guys you go to. These guys truly care! I would definitely recommend to all my family, friends and coworkers! Great Job and keep up this level of service!
Patricia Burgan
2 months ago
He was very professional and did a great job
Benhottbeatz !!!!
5 months ago
David did a great job, very professional and efficient. I will definitely recommend!
Ron J. Barbarino
2 years ago
I have used Mr Electric/Mr Rooter several times over the past 10 years and have always had the same great response, service and pricing. They are very thorough and stay on the job, until completed, no extra charges, if there are complications !! They always have everything cleaned cleaned up before they leave.
Vince and Ben were very knowledgeable, professional, and kind. They explained all in detail and I appreciated that.
Jaco Manufacturing
2 years ago
Dave F. has been the technician taking care of our plumbing needs and we could not be more satisfied. Mr. Rooter has been prompt, professional, resourceful and best of all honest. Highly recommended.
The experience was good all round: on time, thorough evaluation of issue, , estimate clear and specific (and cost effective), work executed in a timely manner. These folks are my first choice for plumbing needs.
Represent Struggle
9 months ago
The technician was great , he answered all my questions and is very nice, my father was fascinated by his work. He did an amazing job at installing the new sump pump, definitely recommend them to anyone looking for great sservice and great price as well
Anthony was Knowledgeable and courteous. I have used Mr Rooter in the past and I am happy with the results.
Sylvia Mustonen Speaks
5 years ago
I love Mr Rooter. Bill was awesome. That man did not give up until he solved my problem. I had a cute bathroom sink that would not drain. We both thought it was just plugged, so he snaked it. but it still did not work. he figured our that it was malfunctioning because it did not have a vent. Two trips to the local Big Box Home Improvement store and 4 hours later, I had a new sink assembly that worked like a charm. Yes, it cost a bunch of bucks, but it was service obtained within 1 day, performed on a Sunday afternoon, and was done well. Bill was competent, hardworking, friendly, informative, explanatory and dedicated. 5 stars for him and Mr. Rooter.Auburn township resident
Good service, although expensive for the time to perform job. Also, was told 1 to 4 pm on Wednesday and it was 9:00 pm when they called and cancelled. Rescheduled for Friday 1 to 4 pm and it was nearly 5:00 before they came.
Very nice young man was professional and he very knowledgeable.
Donna Friedrich
11 months ago
Mike C was our technician again … several times for my daughter too … addressed every issue and stuck with it until done …great guy personally and professionally… thank you !!
Nicola Avery-Huggins
4 years ago
I will NEVER use Mr. Rooter again. The tech that was sent to my home was very rude and had on the same booties from his previous job. They could not fix my issue and left my home with no regard in resolving my issue. I called for them to send another person out, that person never showed up due to them being backed up. Ultimately I ended up calling my in-law to come and fix my issue. I will use my family moving forward with any drain problems I have in the future. TWO THUMBS DOWN FOR YOU MR ROOTER!!!!!! I wish I could give them a half of a star!! #UNHAPPYCUSTOMER :-(
Dave F and Mike S and their crew have been to my property 4 times in the past 2 years for a reoccurring issue. They've been... absolutely fantastic. My repair and maintenance needs have been costly and frustrating but they've done everything in their power to service my home and my family. I do not have a shadow of a doubt that if it came down to it they'd go to Walmart by some shovels and power Jets and do the jobs needed by hand. That's how how genuine and empathetic they and their company have treated me. If I could rate them more than 5 stars, I would.I will also say, the reoccurring issue has not been their fault, or at all related to them not finishing a job. They've done everything I've asked and contracted them to do. I will also say that because of their initiative, business ethic, and good will, the issue will no longer be an issue after this season.
Attila Szerencsy
a year ago
Our sewer backed up one evening and they were out the next morning to fix it. They were very professional and repaired the backed up sewer line very quickly. They let us know why the sewer backed up and what is needed to repair it completely. Their prices are relatively high though but if you need some plumbing repairs in your home they are very fast and efficient.
Charmaine stearnes
7 months ago
I can’t spell the plumbers name who serviced us today but he was phenomenal!! He gets ten ⭐️ for his professionalism alone, he was such great help!!
Kimberly Richardson
2 years ago
They were a little pricey, but they did a great job!
Mario Gonzalez
5 years ago
A good customer experience begins with the point of contact and progresses through ease of scheduling, punctuality, the actual work, cost, then satisfaction. Although I believe that the cost was a bit high, I was thoroughly satisfied with all the other aspects. The only critical thing I could share was that I called Mr Rooter as soon as my part arrived at 10:30 AM. The employee who answered the phone did not note on the order that my part had arrived. I received a call at 4:42 PM to let me know that the technician was on his way and she mentioned that there was no notation added to my order. Ultimately things worked out, just a small snafu in communication. Simone was my initial point of contact and totally rocked it. Nick was my technician, and he also was courteous and professional. I will definitely recommend Mr Rooter to family and friends.
I had a great experience with the entire Mr Rooter team. The initial phone call to discuss my problem to the finished job. Everyone involved was outstanding.
Kimberlee Conover
6 months ago
These guys were wonderful. Prompt, cleaned up after themselves, patient and so helpful.
We were very impressed how quickly we were able to get service. And we really appreciated the fact that they sent a photo and the name of the service person ahead of time. They diagnosed the problem quickly (a clog in our sewer line) and called for assistance to flush it out and solve our issue.
Michael Kekic
5 years ago
While in the middle of completing a job,they tried to scare me to do $5000.more work than I needed. They already charged $4800. dollars for the job they did.I would NOT recommend them to anybody. I felt Conrad was just trying to fill his pockets,he seemed friendly until I refused to do the extra work,and I wanted to check around for a better price. Conrad then left in a huff. He acted as if he was on commission
James Harder
4 months ago
Very efficient
Celeste Garrett
9 months ago
The plumber updated the gas line to my new dryer then connected it, which is something even the installers didn’t do.He explained everything, worked quickly and was just a nice young man. Very professional. The price was fair and I especially loved the constant communication from the main office as to the status of when the plumber would arrive, since my need was more immediate.
Shawano 101
10 months ago
I had a clogged toilet. Theysaid they fixed it. Then 2 wks later the same thing happened. They were going to charge me AGAIN the same price of $140. The technician took 10 minutes the first time and said it was all good. I was not going to pay agin the same price in the same month. They lost a customer.
spiritchsr1 H
2 years ago
He knew what he was doing, he did it right, and it worked. There was no guess work. The problem was fixed.
I called them because I thought my shower handle had a leak, and that was all that needed fixing. Well I was wrong. It turns out the piping in the wall was so old it was problem which I quickly saw. He went and got extra supplies came back and fixed everything up better than new. Tested it all out before he left and everything is working great. I am very pleased.
We called them to come out to see what type of repair they could effectuate for our elderly sewer. The office was most accommodating and helpful. They did come out for free and could tell us nothing unless we paid them $350 or so to scope the sewer. The office did not tell me that when I made the appointment. Perhaps if they had we would have hired them. The technician pointed out that the camera cost $63,000. Yes. This is called “buying your tools”. It happens in every industry. I did not appreciate being blindsided by an undisclosed fee without which they could tell us nothing. He did discuss the options available to us and based upon what we could tell him from the scoping we had watched, they could do a patch to failing area.We called a second company who came out equipped to examine the problem and provide an estimate. He scoped the entire drain (75 ft approx) and gave us price certain (subject to unforeseen … ) before he left. He was very clear about the extent of the repair, how long it would take, and how long we would be unable to discharge sewage.A third, and final, company came out for a service fee of $59 and only wanted $225 to be able to do an estimate. I was expecting the $59 charge and since the second company didn't charge us I was fully expecting that the fee covered him being able to provide an estimate. Again, blindsided makes me unhappy. The tech said that he would let the office know my concerns. It was a wasted trip for him.We have contracted with the company from Millersburg.
Professional, friendly, did what they said they were going to do
Everything is great but pricey
Employee was very professional and repaired my faucet
The technician arrived 19 hours after my service time window. He was courteous and professional and cleared my drain line in about 30 minutes
Carlina Croston
a year ago
I cannot recommend this company enough! They came out quickly and were very throughout. They answered all of my questions and were just great to work with.
Robert Levy Jr
4 years ago
Mr rooters team came out and performed well. They found the problem and now I know who to contact to fix the problem
THOMAS BRALLIAR
3 years ago
I recommend Mr. Rooter Plumbing without reservation. They were responsive, very neat and courteous, great quality and extremely professional. I am so happy to have found they!
The service technician arrived quickly on a Friday evening. Everything was explained in detail. And our technician immediately started unclogging our drain line . The technician was kind and compassionate for our situation.
Highly recommend!
Great, professional service. They care about the customer very much. Very honest in quoting and communicating the process and the scope. Very reasonably priced. Will definitely use again. Much better service than Roto Rooter.
Robin Nadhasky (Blue Bird)
a year ago
He did a wonderful job.
Timothy Smith
4 months ago
Professional, knowledgeable and on time. As usual.
Jerome was very efficient and professional. Called at 6pm and problem solved at 730pm. Would not hesitate to call again if needed.
David Gadosik
11 months ago
Installed a water back flow preventer. Great workmanship by Steve.
I am absolutely floored at the level of professionalism, organization, empathy, respect, and courtesy delivered by Mr. Rooter and co. - I endured a sudden basement flood that turned out to be the city sewer pouring into my basement. After calling several other companies, including one that simply failed to diagnose the issue, Mr. Rooter was able to get a plumber to my house late on a weeknight.Within hours, as the problem got worse, Steven was able to quickly uncover the root of the problem, and both the excavation and restoration representatives were at my house within an hour. Going on 11:00PM, we had a gameplan and a resolution within the next twelve hours. I was effectively upsold on every service and was happy to have done so. They worked effectively with insurance and prioritized me and my family every step of the way.I will not be using another plumbing company again.
Technician was through and explained all details involved. Upon completion he sat down with me to go over all work done and answered any questions I had about the process. Professional ,friendly and respectful throughout.
We needed a camera to run through the sewer pipe to see where it went inside and outside the building so we can renovate properly for additional plumbing (we have a warehouse that was built in the 1960's)
Nancy Welliver
8 months ago
We bought a home March 2022. Toilet and shower in basement backed up w sewage within 2 weeks. Mr Rooter was very responsive, came by right away. Charged us $1000 to diagnose, said the entire sewer line needed replacement. Did the work. $15,000 later they said we would have no more problems. Next time it rained the laundry room flooded. (Note: this was not a problem before they fixed the sewer.) After futzing around for 2 months, and for a total of $40,000 it was fixed. However, they did not tidy up and we were left with a ripped up floor, ripped up carpet, doors off the hinges, uneven concrete inside the home, an amateurish repair of the outside concrete, laundry room vent and pipe removed or broken, etc. We tried negotiating down the cost, they wouldn't budge. I feel as though I've been conned, sold a bunch of work that I didn't need, told that something was wrong when it wasn't, and overcharged. Buyer beware of Mr Rooter!
Doreen VON PLESS
6 years ago
I recently had our storm and sanitary sewers replaced by Matt T and his crew. They arrived on time, explained the process, set up and got to work.They handled everything efficiently, safely, and professionally. They were courteous and took the time to explain everything. They did a great job and were very neat! I feel confident in their work and even had our city inspection in a very timely fashion.The work is done, the yard is neat, and I feel secure knowing this will last for years to come.
Mr. Rooter Plumbing can not be trusted at all. Warranty and more. They over charge, and makes small job bigger. In My case they gave me warranty , called them on recall they said ' We have to charge no warranty, they would not use smaller cutter that could pass through the line but the bigger one. I refused called another plumber Job is done correctly. And is done right. no issue any more . Unethical Business practice. Sorry No business from me.
john Semachko
5 months ago
They are the best people answer the phone Pete was on top of everything made a terrible situation to not bad
As with all unexpected repairs, they are more than you expect. Paul was professional in providing options & did not try to up-sell additional services or a more expensive sump pump. After a pretty quick install, Paul showed me the old sump pump & how it was no longer operational. He showed me how the new one was working & how there was a lot of backed up water flowing into the crock. It was a matter of time before I had a flooded basement, foundation issues & probably spend a lot more money than the new sump pump. I will probably use them again for other plumbing repairs & projects.
Always enjoy the speedy, responsiveness of this company. Enjoy getting a person on the phone everytime (nice people). More companies need to build their business model like this. Enjoy the emails and detail information of who is coming, quick quotes and itemized list. The only constructive criticism/feedback I would give is the price is kinda high.
Excellent job. Very clean and professional. Mike did a great job.
Awesome service all around! The online request system was super responsive for setting up an appointment and Mike D.’s service at my house was nothing short of great. He took the time to explain the issues and the estimate clearly, and double and triple checked that the repairs were functional once complete. He even offered to look at a couple other issues and answered questions on items unrelated to the original reason for the visit. I’ve had sub-par experiences with my smaller, local plumbing companies in my area so I was very happy with the professionalism and thoroughness of the work performed this time around with Mr. Rooter. Thanks again!
Dave & Brent we're very professional, and really was willing to try their best to solve my flooded basement. Great service. Thank you.
Little pricey but was very please with the results and professionalism. Will use them again if needed.
Theodore Albrecht
a year ago
Snake specialist Kyle Kaufman was great! Early evening call and he ran the snake twice to get all of the clog unclogged.THE INSTRUCTIONS FOR THIS SURVEY ARE VERY UNCLEAR---NO INSTRUCTIONS ABOUT THE STARS.
We had 2 clogs and a big leak. Kyle and Randall were able to correct these issues in 1 day. Thank you guys 👍🏽👍🏽
Wasn't happy at first, they made amends.
Melanie Drews
4 months ago
They have been out a few times since I purchased my home and are always the best!
Service guy was very professional, very knowledgeable, and answered all my questions. He knocked the job out, we shared a couple laughs and he was on his way. Would highly recommend!!
Kristen Goff
4 months ago
Jesse was so professional and upfront about everything.
Above and beyond service and professionalism. They educated as well as repaired. Very much recommend them for any minor or major issues.
Robert Schuller
3 years ago
Our plumber Jon was courteous, professional, and knowledgeable. The only negative was the price which was flat rate. It cost us $455 with a coupon and the tech worked 2.5 hrs. and that was only because he had some difficulty with the old drain coming apart otherwise he probably only would have been there an hour. Maybe had $20 in material. This company is great if you need something asap but if you can wait and get other estimates I would advise to do so as their rates are quite expensive.
Came the day before Thanksgiving. I was grateful. Came an hour earlier than scheduled.
He was very professional and provided all options before doing the work needed for the repair. He was even nice to my dog that was constantly barking because of a new person in the house.
Joan Heinrich
2 years ago
Upon arrival, I described the problem to Dave. He examined the plumbing and gave me a free estimate. I approved it. He and his crew augured the drain pipe which solved the immediate issue. They documented the situation with live fiberoptic visualization, explained details and options, and answered all of my questions. I've used Mr. Rooter in the past, and would certainly do so again.
Barbara Foderaro
5 years ago
Everyone connected with this installation knew there product well.They answered all my questions. Aris was here most of the time. He arrived on time,told us what he was going to do,was very considerate of any inconvenience we experience.He left the area very clean and neat.
I was impressed with this company from the initial phone call through the follow-up. Everyone was pleasant and professional. The work was done immediately when I approved the estimate, and I was given a couple applicable discounts. My contractor is the one who recommended Mr. Rooter because he has used them before, and it was a great recommendation. I will keep them in mind if I need work in the future.
Melvin Frazier
10 months ago
the service plumber's name was Steve. I he did a magnificant
job in explaining he did before during and after. The clean up,
I was looking to go there and mop. But he brought some 409
cleaner and even did that. Hat's off to Steve!!
Gene Gonzalez
4 years ago
Dave was timely, reasonable, kind, respectful, knowledgeable, and all-around fantastic.This job was going to be a DIY until I started finding things far above my skill set all through our house that were affecting our plumbing. It escalated very quickly, I was without proper tools and we were without water. They came out within a couple hours and fixed everything and they did it quickly. Its a huge relief.I absolutely recommend this company.
technicians were polite and efficent
Andrea Collins
a year ago
Called on Monday and a plumber was at my house on Tuesday. Fast, quality service.
Brittany Stewart
11 months ago
Carl showed up an hour after we called with an emergency plumbing situation! He was very professional, kind, knowledgeable and worked to get us a solution we could afford. He fixed the issue in a timely manner and it was a Saturday. I would def recommend calling Mr Rooter for any plumbing concerns.
Very good customer service. Th issue was solved efficiently and quickly!
Needed to have a Sump Pump replaced as it pumps water from our sink which our clothes washing machine empties into. They came same day and took care of it within hours. Did good work, I think they are a little expensive but I did not want to wait around as laundry piles up to find cheapest option which could have taken days or a week. Wish I was a little more handy as 70% of the cost is labor.
Melvin Smith
7 months ago
Mr. Rooter is a step above the rest. Prompt, friendly, professional.
Heyneman Brent
3 months ago
Very happy with the service Mike provided.
My technician, Nathan H. displayed the above qualities with excellent customer service by way of being conversational as well as efficient. It was a pleasure and reassuring having him on this job. Thank you Nathan.
William Elliott
7 months ago
Plumber was friendly, responded to questions, neat.
Nakita Brown
7 months ago
This place are full of scammers the plumber charged $591 to replace A pipe due to it being new years eve and most other companies booked i paid it. The price was more than 20x more than any other company so unfortunate.
New Year's Day and wife and I were driving her mother to her home after spending the holidays with family away. Settled her into her mobile home late in the evening only to find her water was frozen. What do we do? I called Mr Rooter and discussed our dilemma making sure they understood it was a mobile home. Our dispatcher said they could help and called back minutes later to say a tech would be there around 8:30 PM. The tech was coming a distance in ess than desirable weatherfrom Ashtabula to the Olmsted Falls address. Precisely at 8:30 Mr. Bill Speitzer , our tech and hero arrived. He promptly worked to thaw the plumbing under the mobile home. Before you know it water was again running from open faucets. Bill was not only an effective technician, but professional and friendly, a great person to represent Mr. Rooter.Thanks againChuck Simak
The technician came in and did the job right away, I'm good and satisfied.
Patrick Bohach
4 months ago
I've used this company on 3 occasions and had good results each time. They fixed my leaky kitchen sink, replaced my hot water heater and added an outdoor spigot. They've been on time, even on a weekend when the water heater broke on a Sunday. Great company in my opinion.
Lily Zamlen Held
2 months ago
Knowledgeable, professional, personable.
Been using them for years now. Always here within a few hours, one time next day. Have been very happy with the work. A little pricey but worth the quality and “0” wait time.Would recommend.
I called for emergency service in regards to getting a gas line repaired/installed. Was given a window of between 6-8pm. Was called near the end of my window and told a technician wasn't yet available and then called after my window closed to be told that no one could come out as all the technicians in the field would be on their projects for the rest of the night. I was confused, because on the website for Mr. Rooter Cleveland says 24/7 emergency service available. I was told that this franchise does not operate 24/7 and their last appointment times are 7-9pm. Have tried to use their service twice now for my business, both times they have failed to deliver any kind of service.
Had a shower drain that was backing up, shared a line with the toilet, so water was seeping out around the bottom of the toilet. They ended up pulling out the toilet to use the larger drain line for cleaning out. They cleaned up after themselves very well, installed a new wax ring for the toilet. Very pleased with their service.
We had a leaky toilet. Replaced with a new one. This company has never disappointed us. They do great work.
Nicole Perry
9 months ago
Every experience has been good. They are thorough, on time, professional & keep you informed on each step of the service. Also the office customer service staff is polite
We recently had what we thought was a sump pump issue and called Mr. Rooter for help. They were able to diagnose the problem quickly and fixed it right away saving us thousands of dollars in costly flood damage. Without Mr. Rooter's expert plumbers, I'm afraid the real problem would have been overlooked and our basement would have flooded again. Our technician (Brent) was courteous and very professional. He always explained everything he was doing and why. I am very thankful for Mr. Rooter and will always highly recommend them to anyone who needs plumbing work done of any kind!
Jeremy Grover
6 years ago
Blake performed an impeccable job in replacing our toilet and a rusted out cast iron pipe below. I feel strongly in recommending him to anyone in need of plumbing services. He represented Mr. Rooter with high integrity and a proficient skillset. Thank you for taking care of our needs timely and professionally.-Jeremy L Grover
Do not use this company or their shell company, Right Restoration. They will charge you at least twice what a regular plumber charges for a plumbing or sewer leak. They may even snake a drain and cause damage in order to make a sale in the thousands and give you both bills. They may even give you a third bill for “cleaning and/drying the water).” They prey in the elderly and innocent and charged over $11,000 on my 82 year old mother’s credit card. If you have been defrauded by them, file a complaint with the Ohio Attorney General’s office and and they will actually investigate it. This could happen to you and companies like this should be put out of business.
Kevin Stachnik
4 months ago
Needed a downspout flushed out underground. Mr. Rooter came as scheduled, super friendly for an early Saturday morning! Jetted it out in about 15 minutes. Price seems to be the industry standard. Very professional. Highly recommended.
Very friendly and professional.
They arrived within the tine frame they said and took care of the problem
We have used them before and are very satisfied with them.
Paxton was the plumber they sent to do the job. He was very professional and explained everything along the way. He also suggested some estimates he could give me on future plumbing repairs to be done. There was no pressure to get these done right away but gave me peace of mind to know what I am looking at financially to get everything done. Thanks for a great Job Paxton!! Would definitely recommend to family and friends
Service tech Chris did a great job replacing my blown tank on short notice. For a weekend call, affordable enough too.
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