Drains R Us

This company is a complete rip off. Charged me $390 for a kitchen line root that took only 45 minutes. Next time ill rent a machine from lowes or home depot. Avoid these scammers.

With work with a company who called for their services, not only did they send out someone the NEXT DAY, but he is absolutely amazing. Quickly getting everything done, and so nice! We will be continuing to use their services and recommend everyone they can service do the same!

If we could give 10 stars we would!
Robert is amazing!!

My pipes were frozen when I woke up so I called Drains R Us to come out and look at them and Arch showed up before the expected time. Which was great because I had to get back to work. He evaluated the problem and explained it to me in depth and during that time the water actually turned back on and he was very professional and did not try and upscale me. Very pleased

Reliable work that was fixed quickly!

I called for assistance with a leaking toilet in my new home. Arch came the same day and explained the problem to me. He was very courteous, professional, and did not overcharge. I am very pleased with my experience with Drains R Us.

I had an appointment scheduled for 11am. At 11:15am, no one from Drains R Us had called me or shown up, so I called them. I was informed that Robert was at another job and would head to my house afterwards. I was informed that I would get a call when Robert was on his way over. I waited until 1:50pm to call the company back to let them know that Robert still had not shown up. Drains R Us did not answer the phone so I left a voicemail. An hour went by and still no call and no show. I called Drains R Us back to find out why I have been waiting four hours with no calls or shows. I was informed that Robert was slammed and I would need to reschedule for a different day. Drains R Us was not responsive, on time and had a complete lack of communication.

I wish I'd looked at these reviews first and not just Yelp. I experienced the same issues with being grossly over charged for the work. I was charged $400 for what was about 30 minutes of labor. I was unable to get in touch with my normal plumber at the time, so I went with Drains R Us. Talked to my regular plumber today and found out he would have charged $135 for the same work. I was asked how much I know about plumbing before being quoted, and I was dumb enough to be honest. Now I know why I was asked.

He came out on a Sunday night and helped us out of a real mess. Will definitely call again

I would high recommend Drains R Us! I have used them twice now and I will never use anyone else. Fast response time and very trustworthy.

Wow! I called Drains R Us after I saw the many positive references my neighbors had given the company. They were friendly and accommodating to my schedule change. Once the plumber came out, he discovered our leak was minor and easy to fix. He said to my husband, This is easy to fix and I can tell you how to do it yourself, or I can fix it for you. He instructed my husband on how to fix it and didn't charge us. The repair cost us $8. Thank you!

Came home on Saturday to find water in my basement. Called around to find all the big guys were booked and would take 2 days to get out to me. Called Drains r Us was told a window they would arrive in and would receive a call before they came. Was called at the exact time I was told and Arxh arrived quickly. He looked over everything and gave me a few options. He was though and friendly. Work was done and cleaned up. Also found that he offers a military discount and is a veteran himself. Great company that I will continue to use.

They were very friendly and professional. Told me they would be between 4pm and 6pm but actually called back and arrived early. Robert, the service tech who came to fix my busted pipe was very informative and even helped me on the phone and picture texts with my water pressure after he had left the job. He would have come back out but I had no problem doing it myself. Thanks for helping me out. I definitely recomend using Drains R Us.

I called these guys for a bid because a neighbor recommended them. They were the 3rd company to come out. I have a simple two hour job. 1st bit was $400? 2nd bid was $250. I would have gone with #2 but I already had Drains R Us coming out so I took s day off and waited. They showed up and wanted $850!!! Got kinda rude and testy when I said no and claimed that the other guys were not plumbers. Said he gets $850 for a two hour job because he is a real plumber. Totally wasted a good work day. The company tat came out on a Saturday to put in a bit is coming this afternoon since it’s such a “quick and easy job”. And by the way, he is also a master plumber like your guy....

Came out on short notice on a Saturday after my faucet replacement project revealed some bigger problems. Gave me a cheap option to fix it myself that might last a couple of years or two options for him to repair - one a low budget, short-term solution or one a permanent fix. We opted for the permanent fix and it was all done the same day. Would highly recommend.

Wasted my time. Didn't show up in agreed time, never called, when I called they rescheduled for the next day and didn't show up again, never called.

One star is generous. I just needed a gas appliance moved to have the floor replaced and I was quoted $495. Called my regular maintenance guy and he charged me $65. I mean seriously!!!

Arch came out to our house within the time window. He was courteous and drew up an estimate after diagnosing the leak. When he found out that I had installed the upstairs bathroom faucets, he assured me that I would have no problem replacing the kitchen faucet as well. He walked me through what I could reasonably expect from the job, and after all the helpful advice, he didn't charge me a cent. I am thankful that he was kind enough to stay and walk me through the repair. It wasn't necessary for him to help me, but he did it, anyway.

Honest and shared their knowledge!

My elderly parents called Arch at Drains R US to clean out the trap in the kitchen sink. He told them that he would have to get on the roof and snake out the whole system. When that didn't solve the problem he cleaned the trap like they originally asked and that solved the problem. He charged them $300! Ripping off the elderly is not good practice for any business.

I feel a strong need to reply to the response below from my original review. The $495 was to just move the washer dryer unit, yes it does have a gas line to it that needs to be capped of. The entirety of the work listed below to move all of my appliances was $2100. Get your story right if your going to combat my review. Bad customer service! And I misspoke in my previous review when I said maintenance, the $65 quotes was from a licensed contractor just to be clear.

Have a food truck and was happy to hear they worked on them. Plumber came out to look at my $250 water heater and $50 faucet. After an hour of telling me the current set up was difficult to replace (I bought the faucet at Home Depot, the water heater locally, so wrong on both counts), the tech quoted me a $3000 repair estimate. All I needed was a new faucet and new water heater. I could understand $800-$1000 because most plumber gouge a bit but $3000 was completely insane and predatory. I filled the tech’s ears with f bombs and he couldn’t drive away fast enough. Complete and total scam outfit. DO NOT FALL FOR THEIR BS!

We are very happy that we engaged Drains R Us to fix our hot water problem. Arch arrived on time as scheduled, and assessed our problems. He gave us a straight-forward understanding of what needed to be done and gave us a solid price to fix them. He offered to take time to immediately purchase a part at no charge to us because he didn't expect to need it, so didn't have it on his truck. We were very impressed with his honesty and consideration of us. We believe him to have shown integrity and fairness while he worked. We will call Drains R Us again for plumbing problems.

I called these guys for an emergency pipe fix. I didn’t read their website or reviews but wow, I lucked out. Robert was amazing in explaining what happened, searching for the problem and all the repairs he was doing. He answered all my questions and even gave me tips on how to clean up/cover what he fixed. I’m over the moon with the amount of knowledge he provided us and that our issue was able to be fixed at such a last minute. Don’t wait and choose these folks for your needs. I was extremely satisfied with the service I received from the reception to the maintenance.

Called these guys for a quote to replace my outdoor faucet. The new faucet only cost 40 dollars and it is a simple cut of old pipe and welding the new faucet in an unfinished basement. They quoted me $850 dollars (REALLY!!!!!!).
When I asked why he gave me some excuse about paying for his 2 mil liability insurance. I am trying to give some business during these uncertain times but this is RIDICULOUS!!!!! I found someone else to do it for under $200 dollars.

Arch / Master plumber / Owner.
Wow. Very through, respectful and fair prices.

Highly recommend! They came out same day, were very professional, honest, straightforward, and helpful. I will use them again!

Great customer service. Always professional and knowledgeable. Arch takes the time to explain why things have to be done and his work is tops notch.

I called Drains R Us as I saw water in the floor drain in the basement mechanical room by the furnace and hot water heater. I figured that standing water was a sign of a blockage and that the line would need to be snaked. Arch, the owner, called on his way out and informed me from what I was saying it did not seem like the drain needed to be cleaned out and in fact had a pea trap to keep sewer gases from entering my home through the drain. He walked me though how to test his theory by pouring water down the drain and seeing if the water level returned to the same spot. Sure enough it did! Arch saved me the expense of having him come out. I will call him on any future pluming issues! Thanks for the great service!

wanted over 1000 for less than one hour work. he had a bunch a big words to try and intimidate me about how it would have cost nearly 2000 if i hadn't had everything ready for him. Yikes are all plumbers this unreasonable?

This company was great! They came out right away and at a convenient time for our very busy family. Very professional, family owned, and gave a FREE estimate before ever starting work. He made sure he recreated our on again, off again problem with our toilet too. Once he had an idea of what was wrong, he gave us the estimate of best case, worst case. He then tried multiple times to fix the problem rather than immediately taking our toilet off to snake the drain. That saved us money and time which we really appreciated. He then spent time to make sure the toilet was in fact fixed. I'll never think twice before calling the plumber again. This company is fair, honest, and professional! Thanks!!

Best plumber I have ever called! I'm a DIY person and I ran into some problems replacing my bathtub spout. I called and he promptly asked me to text him some pictures as he believed he could walk me through the repairs on the phone. After sending the pictures, he immediately called back with all of the info I needed to finish the repairs myself as well as what parts and tools I would need to get. He also offered various price quotes for each aspect of the repair should I want them to come do it. He didn't charge a dime and now I have the knowledge and tools to do it myself!