Not all plumbing needs are emergencies, but many of them are. Mine was, and I couldn't have been more pleased with the service that Ken provided for me. Roots from a fallen tree had cracked my main water line, but it took nearly 2 weeks for the water to surface. I then immediately looked for a plumber and called a larger company. They couldn't come out for a few days and that was just to access it. Actual work couldn't start until a week after that. So I called a smaller company, Pro-Plumb Plumbing came out and accessed the problem. Ken went to buy parts and fixed it all on the same day. Hallelujah, I was good to go in just a couple of hours at a fair price! Thanks Ken, and hopefully I'll never have another plumbing emergency, but if I do, I know who to call.