Plumbing Experts LLC

John from Plumbing Experts did a great job installing a new tankless water heater for us. He was very professional and easy to work with. The installation was very neat and completed on time.

Had a 25 yr old water heater kick the bucket and started to leak water. John got out here same day and put in a brand new water heater so we would have hot water in the morning (and no major water issues)! Highly recommend!

John did a great job, very professional and well designed. I appreciate his pleasant attitude and his willingness to explain what he was doing as he proceeded with the installation.

Great work installing a new hot water heater. Our installer John had a fantastic depth of knowledge about the product, the industry, and how to perform a perfect install. He answered all of my questions cheerfully and swapped out a 2nd floor hot water heater in about an hour. Awesome work.

We had a plumbing issue which needed to be fixed and John with Plumbing Experts was recommended to us. He was able to come out and diagnose and fix our issue quickly. John is incredibly knowledgeable and his customer service is top notch. I highly recommend Plumbing Experts for any of your plumbing needs.

John responded immediately to my after hours inquiry, provided multiple options, and completed the installation within 48 hours. He competed quality work that passed first inspection, and job was at a fair price. Overall, I am satisfied with my decision to hire The Plumbing Experts for this installation.

Exceptional customer service!!! I called and spoke to John about replacing my water heater. He was extremely professional and walked me through my options with no pressure to buy. I ended up going with the tankless water heater which he installed the following day. Looks great, professionally installed and works like a champ. We've only had it for a week, but tested it with the dishwasher and two showers going at the same time and had no issues. Plenty of HOT water. I would highly recommend!!!

John went above the normal efforts to locate an exact replacement for my Apollo system. He got it and did an excellent installation. I would highly recommend him to anyone. Great job!

John was good at communicating about his arrival time. He explained our options very well and was quick to install our new water heater.

John replaced our worn out Hot Water Tank with a Rinnai Tankless system. He offered us a good price and installation within 24 hours. The gas company couldn't look at our place for a week and then needed another 2-3 weeks for the install which is just too long without hot water.

I've done some plumbing work in the past so I can recognize a professional, meticulous installation, and John's work is impeccible. The difference between John's work and most plumbers who barely meet local codes is easily noticeable.

He told me a timeframe when he would show up and I got a text message when he was on his way. It's quite nice not to have to wait and wait...

Even more impressive, I called back a few days after the install to ask a question and John answered the call and spent another 10 minutes explaining how the recirculation works. A prompt and install and great support after you've paid is awesome!

As for pricing, one of the larger companies, initials MJ, wanted 2x the price for the hot water heater and installation.

Im really happy with Plumbing Experts and Rinnai. I highly recommend this company!

John did an excellent job of removing my 2009 tank water heater and replacing it with a tankless unit. The tankless unit required an electric outlet as well. He installed the new outlet in addition to adding a dedicated circuit to my fuse box. John was very thorough in explaining to me what to expect with the new unit. Day 3 and very pleased with my decision to go tankless.

John was great over the phone, very straight forward with information and quick with the service, the best out of 3 quotes, its a no brainer.

This company did a great job!!! They came out on a holiday weekend and replace my water heater.. I would recommend this company!! WONDERFUL JOB

We had a pretty big job for John as we just acquired an older home that needed a lot of work. We had our old water heater, garbage disposal, two of leaky outdoor spigots replaced and a couple other smaller jobs. We are very happy with his work and excited to enjoy our new...old home. Thanks John.

John really knows his trade and was a pleasure to work with.

Great overall experience! Very professional and thorough! Would highly recommend and use again

I would highly recommend Plumbing Experts! I had attempted to replace a toilet myself and let’s just say I caused more damage. Thankfully John came to save the day before I had thousands in additional repair. Thank you Plumbing Experts!!!

John was incredibly friendly and knowledgeable. We called in an emergency when our hot water heater stopped working and he was there the next day to install a new one at a reasonable price. We cannot say enough great things about this company or their customer service! We will continue to use them in the future and plan to refer them to friends and family. Thank you!

Our water heater broke in March of 2020. John Gallagher convinced us to spend almost $7,000 to replace that electric one with a state of the art gas heater. He was honest about the pro's and cons and I made an educated decision after discussing with him as well as consulting with several friends. By buying the heater, we removed the ugly heater from our laundry room, giving us more space there. John did the installation that same day and we were pleased with the results.

It did reduce our electric costs but increased our gas costs, and we use a little less water than before because we paid extra for one bathroom to heat up the water within 10 seconds (instead of about 60 seconds). Overall, I'm not sure we saved any money, though.

However, I started smell gas after a while. The gas company always warns you to take this very seriously b/c it could indicate a dangerous leak. (A couple here in Charlotte died a few years ago when they had a gas leak that destroyed their house.). I called John and he returned my call a couple of days later. That was disappointing. He said he didn't know anything about it and that I should call the manufacturer's local rep. Disappointing again. When I did call, the rep said that John should be handling that for me, so I called John back. He said he did some research and found that smelling gas is a known problem with this equipment, but that's it's normal and I shouldn't worry about it. So I called the gas company (which I should have done in the first place). They came within 2 hours and said there was no leak. I think John should have been aware of this issue and should explain it to potential customers. Smelling gas is supposed to be a warning of a dangerous problem, but now I smell it all the time and don't have any sort of warning that there might be a leak.

You can change the temperature and set the times for the quick-heating through the internet, which is really cool. A couple of months ago, Renai, the manufacturer, sent us an email that we needed to update our module, but we couldn't find the controls as described in the email. So we called John and left a message. We waited two days and left another message and he didn't respond again. He still hasn't responded.

John came out to discuss installing a tankless water heater in our home. He was great to work with. He covered the different models, answered all of our questions, and the best part, did not try to sell us on options that we did not need. We liked the honesty! The install went great, and he even left the area cleaner than he found it.
We are so happy with our decision to work with John. Do yourself a favor and call him for any plumbing work you made need done. It is hard to find such a nice person that is honest these days.

Very nice gentleman did all the work, quickly, efficiently and gave us some great advice as well. Thanks much.

After a day of a small accident on the highway (not John’s fault!), John was able to get to my home after hours to look at my water filtration system. Unfortunately, the unit was shot, but John was instantly able to figure out why........whoever installed the system originally installed the pressure reducing valve between the filtration system and the lines into the house. The filtration system had had far too much pressure since it was in front of the pressure reducing valve.

John could sense my fear in not having any work done until the next day. The amount of pressure on the entire system could easily have popped lines inside the walls of my home. He agreed to go ahead and get a new pressure reducing valve installed (in the correct place, which required new copper to be installed) tonight. He is now finishing up and it’s nearly 10:00 pm! I will be able to sleep much better tonight though.

The professionalism of this company is second to none and John was a pleasure to work with. I now have been educated on the benefits of the system itself, why it’s important have pressure reducing valves and what I can expect in the future. I also look forward to having a lifetime guarantee on my NEW water filtration system being installed tomorrow. Thanks John!

The service we received from Plumbing Experts was above outstanding. John Gallagher provided our estimate for our tankless water heater. He was so thorough with explaining the different units available and recommended the best unit for our townhouse to replace our 50-gallon hot water tank that was in our attic. John also installed the new tankless water heater from start to finish. He did a great job! We could tell from the very beginning John was honest, very knowledgeable and experienced with Rinnai tankless water heaters. It works great and we love it! We would highly recommend Plumbing Experts and especially John.
We did get a couple other estimates before settling on Plumbing Experts. Their price was very competitive, but their sales presentation, warranty, and service were by far above the other companies. Highly Recommend!!

How can I explain to you how wonderful the service was from this company. I can honestly say we have never had service this good before. John made every attempt to insure that we did not spend any money needlessly. He was on time, he was honest, he told us everything he was going to do before he did it. John made sure that all of the plumbing work was completed professionally. He scheduled the appointment with the inspector and made sure that all of his work was done to code. Wow, it is very rare to find someone that gives their all to insure that the work is done properly, quickly and professionally. We will definitely use him again should we have any other water heater, plumbing or water filtration needs in our home. Thank you again John for everything, we truly appreciate you.

My husband and I were tired of running out of hot water when we showered and I had to wait 4 minutes for my kitchen water to warm up. We called John and he explained that our 50 gallon water heater was not adequate for our large home. He carefully explained everything about the tank less water system and we had him install it in our home. Now we are enjoying hot water in the kitchen within 5 seconds and we can finally enjoy a leisurely shower! Thanks John for being so polite and knowledgeable in the plumbing field!

John installed a tankless water heater a year ago for us. We spent over 6,000 on the unit and unfortunately started experiencing problems with the WiFi module about four months ago. We asked John repeatedly for assistance. He promised to come out and correct the problem, but never did. He eventually instructed us to contact the manufacturer for assistance. We did and learned the installation was not completed per the manufactures specs. Rinnai sent us a new module and we had to hire another company to install it because this company wouldn’t commit to returning to make the needed repair. We found John not to be dependable. We cannot recommend their services.

We contacted Plumbing Experts when we uncovered some questionable plumbing ( exposed water lines and drain pipes ) during our Master Bath demo. John came out and explained how he would correct the plumbing issues at a very reasonable price. John is clearly an expert in the field of plumbing and we felt very comfortable with him in our home. It's not very often that you find and individual who really take pride in his work. His attention to detail was second to none. John went above and beyond what we expected in correcting the plumbing issues. We Highly Recommend Plumbing Experts

very prompt and honest. Very grateful for John's expertise and help.

I cannot thank John enough for coming to my rescue after I had an awful experience with the previous person I had hired. I was on short notice because my flooring was being redone, and needed someone in a pinch. He not only did what I needed, he explained things to me, and I felt like I was walking away more knowledgeable. He even dealt with some issues with my contractor for me. Being a female doing this renovation on my own, it was nice to have someone take control and help. I would use him a thousand times over.

Prompt & professional service! I had an emergency plumbing issue and John arrived quickly to save the day. He has even followed up to make sure we have everything we need. :)

John was on time and was quick to get started and complete and complete the project. I would definitely recommend him for all your water heating needs

They showed up when they said they would and did the job fast and accurately to move a waste line so we could extend our laundry room. Very pleased. Reasonable pricing. Their trucks are the coolest too! Like something out of a comic book.

We called the Plumbing Experts to fix a leaking kitchen sink. On short notice, John Gallagher came to the house and quickly diagnosed and repaired the problem. John is now my guy for anything plumbing.

Very much appreciate the Water Heater Experts!

I would buy a new water heater every single day if it meant that man came to my house. ? Has to be tankless though.

Same day service. Quality work in a pinch.

I called Mike from plumbing experts what an honest business man. My experience with him was great I would recommend his services to anyone his company is the best

They actually do offer emergency services, because they came the same day I called. Very impressed with this company and the level of professionalism. I'll be using them again.

John was wonderful!!! He is very knowledgeable, kind, and very thorough. Would totally recommend him to anyone!

Great customer service. Very quick response to repair our emergency. thank you so much for your great service.

John was great to work with and the quality of his work is unbeatable!

Very helpful and knowledgeable. Would definitely recommend!