I needed some help with multiple plumbing fixtures in my apartment, and called the number listed on Google. The woman who answered was helpful in immediately connecting me with a plumber. They offered to come the next day to evaluate the issue for $150, which would then be credited back for any further work that needed to be done. The next day, the plumber repeatedly called to move his arrival time back, which wasn't a big deal since I was already planning to be home for the day. He ended up sending one of his associates, and they quoted me a fairly high price on the spot. I didn't have time to mess around with paying multiple other providers to come and look at the issue, so I accepted the quote and sent them half of the quote via Zelle as a deposit. I was told I would be given an invoice, but nothing ever appeared, and they would only accept Zelle or Venmo for payment (needless to say, a little sketchy). I was then given an hour window for their arrival the next day to complete the work.
The next day, the plumber didn't show up until over 2 hours after the time he said he would be back. He fixed the first problem, but tried to take a shortcut on the second (fixing a sticky pop up drain in my bathtub) and realized he didn't have the right parts. He told me he was going downstairs to his truck quickly, only to call me 90 seconds later to say he meant he was going to the store. Three hours passed, and he hadn't come back nor answered phone calls or texts as to where he was. I had to end up calling his boss to track him down, who told me he couldn't find the right part and asked me to order one for them (????). He then never responded to any of my messages to follow up. I eventually figured out a temporary fix on my own and will now have to find another provider to permanently fix my issue. Despite somewhat fixing the first issue, he replaced my sink water lines incorrectly, which created another 20 minutes of work for me after the fact to fix. This service is unprofessional, untimely, and ultimately a scam. Stay away