THE THICK HIKER

a year ago

Horrible service!! Our water heater had a major leak (they installed 5 years ago), as well as our upstairs bathroom had a leak somewhere. TLC was called on a Sunday, we paid the extra fee for it being in a Sunday. The tech, Joseph, comes and he is just all around rude with a poor attitude. He says he cam replace the part for the water heater but we will have to wait until tomorrow (Monday) and he briefly looks at our bathroom and says the same that he will have to come back tomorrow. He shows up on Monday and replaced the broken part on the water heater but says that it has to dry out before we can turn it on. In the bathroom be takes apart the toilet and the shower hardware and states that we need to buy new hardware but he's unable to find the leak. He cuts a hole in the wall to see if he can find the leak and cannot find it. He stated he may not even be able to fix the issue. Ummmmm, aren't you a professional plumber, is what I'm thinking. We are on day 4 now with NO hot water in our house and unable to use one bathroom in the house. How is this professional!! We haven't showered normal or are having to go to friends/family members houses to shower! We just called the main TLC Plumbing phone (we had been calling Joseph directly with no response) and the woman stated that someone could be here tomorrow. We have already paid nearly $400 and nothing is fixed!! We keep on hearing tomorrow and tomorrow never comes! TLC is supposed to be the best company in Albuquerque but after this experience I would not recommend and you should choose another company.

Michael Garcia

3 months ago

Eddie (Eduardo) did an excellent job fixing our leaky plumbing! He was on time, professional and skilled. I absolutely recommend TLC and Eddie. Also...I reached out to four plumbing services and TLC was the only one to return my call. Well done! In the future TLC will be my first and only call.

Martin Rivera

5 months ago

Zeke was very professional and made the whole repair process easy for me to understand what they needed to do to fix the problem. Problem solved. Definitely recommend TLC plumbing for any plumbing work you need.

Templeton Team

a year ago

Gabriel was professional and easy to work with. Even though TLC dispatch indicated a wide Window to have technician show up, Gabriel was able to jump on my Hose Bib repair earlier in the day, than I anticipated. He called with 20 minute lead time and then showed up timely to assess the problem. He gave me the estimate and with approval was able to replace the pipe and install a new hose Bib. When the water is off for a while, it terrific to get timely response, I know I can get from TLC.

CHARLOTTE DINERSTEIN

2 years ago

Shannon was extremely helpful, professional, on time, diligent, and knowledgeable! He made us feel confident about the services he was providing and informed us of everything he was going to do. Shannon is an awesome plumber and would use him again! Thanks for making a stressful situation a lot less stressful!!

Jess Jones

11 months ago

We just moved into an old home and noticed how gunked up the dryer vent was so we went ahead and scheduled a cleaning for the dryer vent and the whole HVAC system.Ryan was very punctual, friendly, and professional. He explained everything he was going to do and even helped me understand how to start preparing the swamp cooler for winter.The end result is that vents that weren't working before are working like new and it was already noticeably cooler within minutes of Ryan wrapping up.We'll definitely be contacting them in the near future.

Christine Parrish

a year ago

I called to have the ac summarize and the heater turned off. They said parts needed to be replaced that went out on a brand new ac and replaced the faucet splitter that was also just a year old. They took the parts they replaced. I wasn’t informed before hand. But they fixed it and when I called they were very helpful and professional and I love that they took care of everything. We love them and I will remember to always ask more questions and be more involved. They are very knowledgeable when it comes to summarizing our AC unit. Thank you for keeping our family cool and comfortable.

Barry Howard

6 months ago

TLC's Ryan Clark really did an outstanding job clearing out the clogged mess in our dryer vent. He was friendly and very knowledgeable.

mike jenkins

9 months ago

Pleasant surprise for an 8-12 appt time when Roy showed up at 8! He was friendly and professional, fixed my boiler issue, and even showed me how to check it myself. TLC is our go-to service company.

beverly aranda

a month ago

I just want to say thank you to Santino 🤗 He is very professional, kind & informative 👍💜🙏🏼
I will definitely call in the future 👍💜🙏🏼

Bree Shafer

a year ago

Isaac and the crew have been amazing with any situation that we have had over the past six months has been dealt with in the most professional manner. No matter what time of day I send a text and it’s handled by all staff beautifully. Thank you so much ! Being a property manager is not easy when you have a water main break and 430 units down. Thank you Isaac and Crew…..

Bernice King

a year ago

A week ago we had our evaporative cooler replaced by Jose and TLC. The process was very simple, although super hot for tech with 100 degree temps on the rooftop 🥵. Of course the service we received was very professional. Jose took time to explain about the unit we purchased and the design that made it one of the best for our home. We chatted about our moms while he also showed us the inside of the new unit and explained how it worked internally. Ordinarily you don’t get this kind of detail and Customer Service with just any company or service technician/installer. We are very happy with the product and the service we received from TLC and Jose. We would highly recommend them to anyone needing any services for their home.The overall experience was excellent and we highly recommend them. So much so that we just inquired today about replacing the second evaporative unit our home has, since the 17yr old remaining one can’t seem to cool above 77 degrees.Carlos with scheduling was also AWESOME when we initially called a few weeks ago, after another company we were going to use ignored us and would not return our calls/emails.We received 3+ estimates from several companies, and although TLC looks to be more expensive…you also get what you pay for. And with TLC, its been excellent customer service where everyone has been professional and very knowledgeable. Also great warranties.

Tia McClaflin

4 months ago

Anytime we need anything in our home we call TLC. We had them install our HVAC and furnace. Install gas lines for the stove and rework our out of date electrical in our 1959 home. They are professional, kind, capable, on time, and so sweet with our old dog when they are here.We never call anyone else and never will.We recommend them to family and friends every time. They’ve worked on my mother in laws house and my best friend at our suggestion and didn’t disappoint.We love TLC and no one else will ever be allowed to touch our home. They techs are so pleasant and friendly too. You can’t go wrong with TLC. You just can’t.

Chris Chappell

a year ago

While they do charge a hefty fee for coming out on a Sunday, the tech, Chico, diagnosed the issue in under 5 minutes and had the necessary part in his van. Another 5 minutes and he was done. Clean, professional, and quick. One can't ask for much more.

Brian Freels-Stendel

6 months ago

My neighbor called me at noon to alert me that the water pipe coming into my house had burst. So I turned it off and called TLC. Lawrence Sanchez and crew showed up within the hour, and installed a patch so I could have water through the afternoon and night. The next day, they replaced the 50-year-old piping completely. Twenty-eight hours after the initial call, the job was done. All the plants were saved. And this was during a cold snap, with the temperature hardly rising above freezing.You can't get better than TLC, and the excellence of people like Lawrence is the reason why.

Melissa Sanchez

a year ago

Roy did an amazing job fixing our hvac. He quickly diagnosed the problem, informed me of all the issues and provided a solution during one visit. He is very capable, pleasant and professional. I would recommend him for hvac problems.Jason and Melissa Sanchez

Jason Pecos

a year ago

Bart C. as well as all the men and women at TLC always provide top tier service! Professional, courteous and very knowledgeable. Every time I call TLC I pray and wish they send Bart! Thank you Bart for keeping us comfortable!

Matt M

2 months ago

We’ve had them out 3-4 times in the past year for our AC unit. Each thing they have “fixed” re-occurred within a few months. We are going with another company. Workers were always professional, on time, and polite. They have just been unable to fix anything for longer than a short period of time. Claimed to fix the condensate line and float, water still backing up into the house and the float did not shut off the unit.

Deborah Baker

a year ago

We hit a water line during a project and Isaac was here within an hour of it happening on a Sunday. He did a great job fixing the leak, answered all of our questions and cleaned up better than how he found it. We would definitely request Isaac in the future.

Slowburn9908

6 months ago

Shannon Rush was my service guy on this call and it was my greatest pleasure to have encountered this human being. What a professional guy with the best attitude and respect🙏

Dale Coffing

a year ago

A TLC tech showed up at my in-law's (retired in their mid-80's) to do a routine maintenance check on their 18-year-old HVAC rooftop unit for $180. He found a failing capacitor and the pressures were all normal. He showed the in-law's photos from his phone of rust on the condenser and mentioned that he didn't think it would make it through the end of the year. So he provided a proposal recommending a total unit replacement for $11,000-13,000. My in-laws were prepared to remove retirement funds from an IRA to pay for a replacement. I was asked by the in-laws to come out and take a look (I am a mechanical engineer with 17 years of experience in the HVAC field). The recommendation to replace the HVAC unit is out of line not to mention the cost of the proposal being extremely high. The minor rust was due to standing water in the condensation collection pan certainly not necessary for a total replacement. I made one call to another HVAC firm and got a quote of $7,000-$8,000 if I wanted the unit replaced and they recommended if it ain't broke don't replace it. I do not trust TLC and cannot recommend them.12/22/20 UPDATE: It is the end of the year and the mother-in-law's heat pump unit is still operating fine with the normal rust that appeared in the photo just like Thompson Heating & Air Conditioning rep said it would. The beyond repair response by TLC is missing the point and mirrors what the tech did in field. Are you looking at the picture posted? It is like going to your car dealer for an engine light problem that requires an oil filter change which they fix and are compelled to be transparent to sell you a new car because their is minor rust inside the wheelwell that is beyond repair.08/17/2021 UPDATE: Another year has passed and the beyond repair unit according to TLC tech is still running strong after this summer of many above 100 degf days. So the good news is the TLC tech motor capacitor fixed worked. However the issue here is TLC should admit sales tactics of unneccessary up selling to a senior citizen.4/2022 UPDATE Years later & post COVID and the unit is finally getting replaced. The total replacement was only $7400 by Thompson Htg & AC.

Olivia Beames

5 months ago

I had a great experience with TLC. They were very friendly and professional. Alfredo was very informative in making sure I knew what was going on and how to use my new heating system.

Peter Maunz

3 months ago

Great professional experience, knowledgeable staff that did communicate well what needs to be done and how they will take care of it. Prompt scheduling and on-time work.
Overall, a great experience.

Diane Yancey

6 months ago

Ramon and his crew were always on time very professional and knowledgeable. We are very happy with the remodeling job bathrooms and Kitchen!

Frank Hansen

6 months ago

We were able to schedule the installation immediately after receipt of the faucet. The plumber arrived on time, provided us with detailed information on the plan, and completed the work in a timely and professional fashion.

Stevie K

2 months ago

I called 3 weeks in advance to make an appointment to turn on my swamp cooler for a Monday, the only day I had off. The appointment day came and when I didn’t hear anything from them I called at 2pm and asked if they were still coming. I was informed that they were coming and would be there before 5pm. At 3pm they called and said they were running a little late and would call me a little after 5pm. At 5:20pm I called the operator and was told they would page the driver and to expect a call. No one called so I called again at 5:45pm and was told they didn’t know why they didn’t call back. I asked her if I should just give up and she said I would get a call. I called again at 6:05pm because I did not receive a call and Katie the operator would not answer any questions as to why I didn’t get a call back and I suspect she just gave me a fake name. She told me if I had problems I should complain to management in the morning. Terrible service. A complete waste of time. They are always late even when they do show up and you should just use someone else.

Sean Ritchel

9 months ago

I highly recommend Joseph Gabaldon of TLC. Joseph was professional, knowledgable, and he solved the drainage problem coming from my bathroom sink in under 10 minutes. My bathroom sink has never drained this well. I will definitely use Joseph and TLC in the future. Thank you, Joseph!

Sandra Flandermeyer

11 months ago

Eduardo was the technician. He was very easy to have come to the house. He was a good diagnostician and very efficient. He’s a good employee to TLC.

Marlys Gardipe

a year ago

Riley O'Neal did our estimate. He was awesome. He explained everything in detail. He gave me two options and even gave me a link directly to the correct swamp cooler I needed to purchase. Any time I had a question he responded quickly and professionally. I went with TLC Plumbing because of Riley. I felt he was honest and had good integrity. Thanks Riley!!!

Kathy Arneberg

8 months ago

Ryan Clark from TLC cleaned my dryer vent. It was completely stuffed with dryer residue. He was very professional, added extra safety ties to the vent, cleaned it all up. I’m very pleased with the job.

Jenna Hampton

a year ago

TLC has a great team. I needed to have a 20 year old boiler and water tank replaced and the service was above and beyond. Hugo was super helpful with assisting us in our choices and would provide great feedback to any questions we had. They spent two days at my home replacing the system with absolutely no issues.

CHRIS KLEIN

5 months ago

we are remodeling our kitchen and master bath. TLC did the prep work prior to demo and replaced shutoff valves as well as worked on my honey do list

J. Goldberg

9 months ago

Called them to do two things and they confirmed. Then once they arrived they refused to replace a tub spigot and when I called said they needed a more specialized person. So I got ripped off and have to hire someone else

Bianca Gonzales

a year ago

Carlos and his crew were just awesome. Daniel also was very nice and professional. I felt like He was honest and knowledgeable. During this crazy time of social distancing they remained respectful, calm, and focused. I felt comfortable having them in my home hooking up my new system. I am very happy with the decision we made and by going with TLC! Thank you all for being amazing!

Gabe Helgerson

3 years ago

When you have a plumbing issue in your house, especially a water issue, you really want to know you're in good hands. I can't speak to the price of TLC, as I'm not from Albuquerque originally and didn't shop around to fix my issue, but what I can say is that the care they took with the leak under the slab in my kitchen was 2nd to none.Initially, we had Jeff T. come out for the leak detection. He was extremely thorough and by the time he left, we had a very good idea of exactly where the leak was in our kitchen. Rudy M. came the next day (and every subsequent day for 5-days) to work the fix itself. I can't say enough good things about Rudy. He was always communicating with me and my family to make sure we knew when he was coming, what his thought process was, and how he was moving along with the fix. He was professional and always willing to help with any questions we have (along with his additional helper Gabiel). I'm glad I have Rudy's business card because I know I have someone now that I can trust when we have issues that need to be solved and done so in a timely and efficient manner.I may not sway anyone one way or another and I believe TLC has a reputation for being a bit more on the expensive side, but all I can say is that we are very satisfied with the team that came and the work they did for us was exceptional. Thank you TLC, Rudy, Gabiel and Jeff.

Jennie Ollason

a year ago

We had a leak that was so hard to locate, TLC came in with their specialty tools and were able to pinpoint the leak to do the least amount of damage to our floor. They were so responsive and professional. Joe Goris was incredible, made the repair seamless and did his best to get the ball rolling as soon as possible which we very much appreciated having two small kids and hot water leak. The crew was awesome, we’ve only had great experiences with TLC.

Cruisin' Oldies

a year ago

Positive:Employees Isaac Takacs, Travis Day, & Nick (I didn't get his last name). Isaac & Nick did a great job with the installation; making sure everything connected to the water heater was in good condition, they assembled all the parts needed before setting the water heater in place (including inspecting parts already attached) and everything went together like clockwork. They knew what they were doing. I am also taking this opportunity to thank Travis Day, in his position with TLC, for his honesty and commitment to the customers, he resolved the problem I was having with the heater warranty almost immediately and did his best to schedule the replacement. He cared enough to checked back with me to verify all well They all did a very professional Job. TLC should acknowledge this as they are outstanding representatives for the company.Negative:My initial contact with TLC was far less than satisfactory, first claiming they didn't do the previous installation, then, with my invoice in hand, they needed to check it out, and finally tried to explain to me a that a 6 year warranty (spelled out in the invoice) wasn't really a warranty, it was an unnamed additional charge incurred that I was responsible for. The Warranty renewal for $60 wasn't really a warranty renewal. (can you follow that?) I should have gotten their names, but I didn't. Thank heaven Travis Day got involved!Bottom Line:TLC has seems to have some uncaring dishonest employees in the main office; but where it counts, out in the field, they have some top quality technicians doing high quality work.

Julia Ruetten

3 years ago

Extremely pleased with my experience with TLC. Sought out a quote for a new furnace and was pleasantly surprised at how competitive and in-line the quote was with other companies. Riley called 30 minutes ahead of my appointment for a quote and came out to review my current setup and quote a few options. As soon as I decided that I wanted to move forward, Riley booked the appointment for the next open time. The day of the install, Brian showed up on time with his team and got right to work. My furnace is in my attic, so he and his team worked straight through for nine hours to get it installed. A few items were identified along that way that Brian felt should be addressed to bring the furnace up to code, so Riley stopped by to quote the additional work. I appreciated the communication and professionalism of everyone through the entire project. I'm highly pleased with my new furnace and the care that went into the work. I recommend reaching out to gather a quote and expect great professionalism throughout. Thanks Riley and Brian and the entire TLC team!

Tiffany Johnson

5 months ago

Roy was very friendly and professional. He quickly identified the source of the problem and elaborated the options for service. He was informative and patient with our questions and even performed multiple integrity checks on the system to ensure it would be up to our standards. Great service all around! I would recommend him and will be requesting him if we have future needs. Thanks Roy!

Bill Dell

2 years ago

I called TLC on a Sunday when I began to feel an unusual chill in the house and realized that our gas central heating unit was not coming on. Steven with TLC came out and quickly assessed our issue. The burners were activating and then shutting off because the motor had finally frozen up after 40+ years of service. After weighing our options, which included explacing the motor, my wife and I made the easy decision that it was time to replace the heating system which, frankly, was long overdue. Steven and a co-worker arrived early the next morning to install and activate the new equipment. I really appreciated their expertise and thoroughness in explaining the new system to us, which included a new digital thermostat! I would definitely recommend Steven and TLC to anyone in a heartbeat after our positive experience with them.

Sid Goldberg

a year ago

I needed my gas stove hooked back up and TLC was able to come the same day I called! They arrived on time, did the job quickly - and more importantly - correctly - all with courtesy and professionalism.
I will definitely be using them again!

Mary Gerlach

5 months ago

Chase installed a garbage disposal, connected our new sink, stove and refrigerator and put new hoses on our washing machine. He was very knowledgeable, efficient and polite.

Jex Wyche

3 months ago

Isaac came out to the house and was on time, professional, quick, and kind. He helped me understand what he was doing and why. I love a good do-it-yourself project, but after watching Isaac at work, I am so glad I invested in having a professional install my residential hydrant. The money I spent has paid for peace of mind that comes with the security of having a pro do the work.

Sara S

2 years ago

Selling a house in Edgewood. The 5 year old tank-less water heater was not keeping water hot. Realtor had a general contractor look at it. He and his plumber friends didn't know what was wrong with it, couldn't fix it, best he could do was offer to replace it at ~5K. My realtor then suggested having TLC look at it. Even though I've heard TLC is pricey, and they required payment for time spent once they left Albuquerque proper, I figured it was worth it if they could fix it instead of replace it. Quinn was the service technician. He called me on his drive out there, explained what he thought it was going to be - that is just needed to be flushed. When he got there and looked at it, he called again and said he was the process of flushing it, confident that was going to be the solution. Called again after and confirmed everything was working great. So for 250 bucks the heater was working great. It made my day not having to replace it, and explained to him that the contractor could only offer to replace it. He agreed that he'd make more money to just replace it, but it didn't need it. So I appreciate the honesty and professionalism of not gouging unsuspecting customers by recommending only the necessary services.

Lindy Gold

4 weeks ago

We had an emergency late last Saturday evening when our Reverse Osmosis system came loose and fell out of its housing, breaking one of the reservoirs. I called TLC by 8:00 Sunday morning and within a couple of hours, Chase Waite came to fix it, and did a perfect job. He had the part we needed and the knowledge about the system to make sure it was done right. What a pleasure and a relief it was to have had the problem fixed quickly and expertly! Thank you, TLC, and thank you Chase!

Darlene Otero

2 weeks ago

From the phone call to Ryan who came to do the work all so helpful and kind. Very reasonable cost.

Michael Munk

9 months ago

Contacted TLC in reference to a water leak in our garage and they responded immediately and fixed the leak. They had to remove the furnace and water heater to get to the leak and fix it. Did a very professional job fixing the leak and providing resources needed to resolve the problem. On time, professional, knowledgeable, courteous, and excellent customer service. Incredible experience!!! Great job.

Margaret Alba

a week ago

The professional team from TLC, Ramon Ramos and Ruben Cervantes did excellent work. I highly recommend this team. It was a pleasure having them create my new bathroom. Thank you!

Yolanda Chavez

6 months ago

We got our ducts cleaned. Ryan Clarke was punctual, friendly, and informative. Will call again

MIDNIGHT MAMBO MUSIC

2 years ago

TLC plumbing provided great service when my water heater went out. I called on the weekend and got a callback promptly. I got all the important information I needed over the phone from Riley who was very courteous, and set up an appointment. Isaac came by that Monday and provided an estimate after evaluating the old water heater. He was prompt for the appointment and very courteous, also. He came back the next day and installed the new water heater with his helper and did a very professional job. I was very pleased with the customer service and professionalism from Riley and Isaac, and the installation was done professionally as well. I am very happy to recommend TLC Plumbing based on my experience with this water heater replacement.

RUSSEL HILLER

5 months ago

David replaced the kitchen sink faucet. On time, fair price,excellent craftsmanship.

Annie Gomez

2 years ago

Unfortunately, we’re very disappointed with our recent experience with TLC. We contacted them two months ago to come inspect our swamp cooler that was leaking. We were unable to use our AC at the time, and it was the hottest part of the summer. They told us they weren’t able to come for another two weeks, and even then, it was only an inspection for an estimate. We had to wait another two weeks before any repairs were made. We endured the entire month of June with no cooling in our home, until someone finally came out.Lenny came to our home and was able to get our unit working again. He was very professional and knowledgeable, and we were thankful for his services. However, there was major rust damage on our unit from previous owners, and much more work needed to be done. He gave us an estimate for the additional repairs and told us we would be contacted soon to schedule another appointment. We were never contacted. We called TLC three times over the following weeks to try and set up a time for the remaining work to be completed. Each time, the attendant on the other line was dismissive and unfriendly. We were told there was no record on file for us and that they would simply “call us back.” They never did.The message is loud and clear. They don’t want our business. So, they won’t have it.

troy inoshita

a year ago

The professionalism of Sam Garcia and Doug Cuffley made us feel like we will call TLC for any future services we ever need. They did an excellent job with our hot water heater issue and we would recommend their work to anyone. Thanks for the fast and great service guys we really appreciate it!

Jonathan Lewis

a year ago

So me and my wife are new home owners and we needed our swamp cooler setup. contacted these guys at TLC plumbing to setup a date and have someone come out. first thing I call just to see what time the guy was coming lady over the phone couldn't hear me I stated my address three times and she still had it wrong. anyways so the guy came over his name was Pablo cool guy he show me photos of my swamp cooler and stated that it was a no good system and I would have to replace the cooler with a new one etc. so what I did contacted my broker that help me and my wife get the house and they got someone else to come out to setup the swamp cooler and they stated everything was good.. TLC is more of a scam company that try to get people or companies replace their swamp coolers just to make money. they done it to my old company I worked for lone star freightliner and they still have issues with their swamp cooler after TLC went over to replace them and set them up.. will never contact this company because they a rip off for Sure

skelly

a year ago

Juan was very knowledgeable and courteous. He diagnosed the problem in under 5 minutes and had the repair done in no time. I would suggest calling TLC first for great service and very knowledgeable staff.

Rogelio B

2 years ago

A couple of weeks ago, Marcus, Adrian, and Jose came to my daughter’s home to repair a hot water leak. It was a three day process. Their attitude and work ethic was nothing short of exceptional. Even though I spent my days off house sitting, I enjoyed having to watch them at work.Marcus and Adrian certainly had an expert knowledge of plumbing or the task at hand. It was amazing to see them work together as a team to fix an issue as they would come up. Mind you, they were working on an old home with extra work done on the original floor plan.Marcus was a great team leader assigning tasks to help speed the repairs, even minimal tasks such as maintaining the cleanliness of their work space. Their personality made me feel comfortable having strangers in the home and without a doubt very trustworthy personnel.I would recommend these personnel and TLC to anyone needing work done at their home. I can’t thank Marcus enough.

Peter Rizzo

11 months ago

Ryan came to our new home to clean the air ducts and the dryer duct. He called before arriving and showed up on time. He was friendly and professional. He even swept up before leaving. I would definitely use this service again.

tony lenhart

9 months ago

Jared and Shannon provided outstanding service. Jared fixed our water issue with a great deal of competence and professionalism. Shannon gave advice on an another item, which allowed me to avoid a more expensive and extensive repair. I would readily recommend TLC! I’m thrilled!

Paige McCall

a year ago

Our technician was very responsive, friendly, and professional. He always let us know what time he would be arriving and showed up on time. He was flexible when additional issues complicated our repair. He explained the needed repairs before doing the work. I would not hesitate having him back again and would highly recommend him!

Lindsey Lamb

a year ago

Had an AC installed in sep and by July we had problems due to faulty parts. TLC was quick to resolve this issue. Michael Sims to the rescue 🙌😎👍 Definitely the guy to request.

Jade Kelsey

2 months ago

He did the work but I had to tell him everything I wanted like he shoulda seen the whole problem not just the fastest thing.

Valerie H

a year ago

It was around 7:00 last night when we realized our air conditioner was not working. I started looking for emergency air conditioner repair. I can tell you this. TLC is the ONLY company who are TRULY an emergency service repair company. The rest take a number. Never call back. Some only do warranty work after hours. Some have answering machine. So they may “say” they are emergency service, but they are not. Their advertising is misleading.So the next time you find yourself in a bind and need after hours emergency help for electrical, plumbing, HVAC or heating repair call TLC. Don’t bother going down the list that pops up on Google. You will not find anyone to help.At TLC a “live” person will take down your information and then call you back with updates.Our service repair professional arrived around 9:30. Was finished shortly before 10:00. The price was definitely fair. Very thankful for their help.

Aroonsri Khamsamran

3 months ago

Johnathan was prompt and professional. He explained all his process to me and was really helpful. My two outdoor faucets are now leak free! This is my 4th time using TLC services and all have been very good, I would recommend this company to everyone I know.

Kenneth LeVan

a year ago

Wow! What a great experience yesterday with an HVAC inspection and proposal. TLC didn't send a Salesman in dress shoes and a golf shirt. They sent the installer who will install the system he recommends after crawling through the crawlspace, examining the intricacies of the existing duct-work, and spending over an hour discussing our perception of need and our expectations. Could not be happier. Once again TLC has exceeded our expectations.UPDATE 5/28/2022My already high expectations of TLC were lifted even higher last week and again yesterday when Chris Cardenas came out to determine why the mini-split AC in our upstairs bedroom in 2020 wasn't cooling. Chris added refrigerant last week and came back yesterday to evacuate the system, perform a pressure test, and re-flare the flare fittings just in case. I expected a big bill for labor, but Chris and his Managers extended the One Year Labor Warranty at no charge. Thanks TLC!

Dacia van Meerveld

a week ago

Ryan was a great help, patient and understanding with our questions. We are very happy with the service and the problem was resolved.

Madison Cole

2 months ago

Chase was professional and courteous and explained what he was doing thoroughly. I would not hesitate to have him return to do work in the future.

Tyler de Caussin

8 months ago

TLC provided us with the Duct Cleaning service, and we couldn't be happier. Our serviceman Ryan was very informative, and communicative. Thanks TLC

Casey Smith

2 years ago

We have used TLC for previous plumbing jobs over the years with great success. We had a large job of replacing our sewer system, and once again, TLC was able to accommodate our needs and hectic work schedules. Veteran plumber Shannon Rushing walked us through every aspect of the job in great detail, and provided us with a quote that was below others. He is incredibly knowledgeable, and his passion and competence is reflected in his work. Throughout the entire job, Shannon was available by phone or through text message to answer any of our questions or to make last minute adjustments in the job schedule. I have worked with many plumbers throughout my life, and Shannon stands above the rest not only by the quality of his work, but by his professionalism and humility. I look forward to working with him in the very-near future. -Casey

Marcos Chavira

4 months ago

Mr. Ryan Clark cleaned out our dryer vent after living in our house for many years. We didn’t realize how beneficial this could be. Excellent work, quickly taken care of a very professional visit. Would recommend all home owners get this serviced regularly.

Jill Beets

4 months ago

I contacted TLC because I read how often fires start because people don’t clean out lint from the dryer hoses. I scheduled an appointment and Ryan arrived right on time and was quick and efficient with his work, but also confirmed the price and what he was there to do and showed me the pile of lint he was able to remove. He was on time and I was back to work quickly.

Mary Newman

a week ago

We had no air flowing from the evaporative cooler on low volume. I switched to High volume and the wall control switch sparked. I immediately shut the cooler switch to off and called TLC. The after hours operator took my information and said I would be called by the scheduling person. I received a call back within minutes and was told the technician would call about 30 minutes before showing up. Ryan Clark, the technician, called and was at our residence within 30 minutes. He was very professional and took the time to inform us of what he was doing to diagnose the problem and to resolve the issue. Although we had to pay the after'hours visit, our cooler is working and the house is now cool. From he first call to TLC to the job being completed only about 2 hours elapsed. Ryan was great and we would highly recommend him and TLC.

Mark Morales

9 months ago

Shannon And Jared we’re on time and super professional. They quickly determined the problem and provided a game plan and cost. They quickly applied the fix and left the work area clean. Thanks!

aaron montoya

a month ago

Ryan Clark was great and had our swamp cooler working lighting fast! Came out late in the day and was able help us. Would definitely recommend TLC to anyone looking for HVAC needs.

Renee Muniz

7 months ago

Woke up this morning to an electrical mess, I called TLC for help and was able to get fit into the schedule right away. Alberto and Jose were able to professionally troubleshoot and identify why my outlet was not working. They showed me what happened and properly explained what they did to get the electricity back up and running. I appreciate the professional job and prompt service. I am very satisfied with my service and would recommend. As you can see in the photos one outlet tripped and one was melted. Thankfully nothing worse happened and Alberto and Jose saved the day!

Rick Orell

5 months ago

first day of bathroom remodel excellent work performed by excellent employees finished work today 2/23/23. Excellent!!

RussellUpsomgrubb

a week ago

Most of the larger plumbing companies in Albuquerque are terrible including this one. First of all, the person making appointments asks me do you want a plumber or an HVAC guy? I had a really good plumber from a small company for a long time. A plumber should be able to do anything- HVAC is something a plumber should know how to do. The guy came one day and drilled holes in my floor looking for a slab leak and claimed that he could get within 9 in of the leak that he can't see. The HVAC guy came the next day and didn't do much to my swamp cooler so I went up the day after he was here and scraped all the crud off the salinity sensor and suddenly it's working right. But it wasn't the day that he was here and claimed that it was working properly. It's just another company that I'll never call again. Smaller independent plumbers are much better and more knowledgeable because they've gone through the apprenticeship journeyman master program as plumbers. Most of the guys that work for these big companies don't know anything. My bad experiences with Albuquerque plumbing companies are too long to list. My good plumber who retired did a lot of work fixing stuff these other guys did wrong.

Glory Cochrane

5 months ago

Had all my ducts and vents cleaned by TLC technician Ryan Clark. The vents had not been cleaned since the house was built in 1995. It didn't take long. He explained the procedure thoroughly and was very methodical and clean. With my allergies, it was worth every penny. I can literally breathe easier. It will also keep the dust in the house down. Wirth every penny.

Greg Renner

10 months ago

Santino did my repairs and was communitive, timely, cost conscious and exceeded my expectations. He explained and showed everything setting me at ease with confidence. Thanks for being the best.

Taylor Spence

5 months ago

Shannon and TLC were wonderful. I highly recommend him and them!

Mark Burlingame

6 months ago

I had them clean my dryer vent as my dryer was taking more time to dry clothes. The tech Ryan was friendly and answered the questions that I had and was very professional.

Angela Valdez

3 months ago

We were worried about a possible leak in our bathroom, Santino arrived and did a thorough inspection. He was friendly, professional and honest. I would highly recommend TLC! Thank you Santino!

Sharon Hall

a year ago

I have always had great results and great customer service with TLC.When I discovered a huge leak gushing from under my yard irrigation system, I called them immediately. Even though it was almost dark,Shannon came to my house, turned off the water and promised toreturn the next morning to do the repair. It ended up being a bigger job than we had thought (pipes/valves), but he explained everything tome in a way I could understand and the work was done professionally and expeditiously. Moreover, Shannon was always friendly and helpfulAnother good example of why I trust and why I will always call TLC for my plumbing needs.

robert Williams

a year ago

Jeff and Mike very professional and did amazing job of outside water line leak detection which turned out to be 4+ feet below the concrete driveway. Tony then undertook the repair single-handedly cutting/removing overlying concrete, digging 5 feet down, and repairing the line, in the process correcting for strain in the line PVC/copper junction. Tony worked quickly with high energy - very impressive. Good communications between the teams and office, and with us.

Miguel O'leary

a year ago

Sergio and Tony where professionals polite and punctual. Thanks to there phenomenal service we were able to get our fire engine to federal compliance on a dime. Thank you so much TLC!

Roberta Albers

6 months ago

This company is very professional their workers are nice and knowledgeable I felt very safe and secure during their visit. 2/9/23 I had another visit and Mr. Gallegos was so professional and knowledgeable. He had another worker with him and both of them together were great. They explained everything and did the job quickly.

Yevonne Willcockson

a year ago

Issac came out on a Saturday when I couldn’t get anyone else to come out. He diagnosed the problem immediately. When the parts came in he made time in his day to come and install them. He was efficient and professional. I highly recommend him and will definitely use him again.

Shelly A

3 years ago

TLC accommodates our schedule, arrives on time and technicians are professional. Shannon Rushing explained the process. He is professional, informative and friendly. He did a superb job and even clean up after. We will use their services again. Highly recommend!

Rob Suminsby

a year ago

TLC did a first class job on our Swamp Cooler to AC conversion. We got lower bids from other companies, but I'm pretty confident that those bids would have escalated quickly once the job started. Riley from TLC did a very, very thorough estimate, spending a couple hours taking measurements and discussing options to install return ducts. Before starting the job, he visited again with Brian, the leader of the install team, and confirmed plans before doing a final estimate.Brian and Jacob did the lion's share of the install, and they were a very professional and thorough team. Great communication, arrived on time every day, kept me in the loop throughout the job, and were great about cleaning up everyday after work was complete.If you want first class treatment, I highly recommend this team!

Peggy Roop-Cortez

2 years ago

Lucas Lopez with TLC came out to replace an old faucet in the bathtub, and the old faucets in the master shower which were corroded with calcium deposits. He was very knowledgeable, professional, competent and nice. He gave me a quote before starting the work, which was reasonable, and then got right to it. He did a great clean up job when he was done. So nice to have faucets that are not hard to turn in the shower and a faucet that works again in the bathtub. We have used TLC for many years and will continue to go to them with future needs. I would definitely request Lucas for any future issue that might arise.

Gil Mendoza

a year ago

Roy and Alfredo just completed a repair to my HVAC system. Both Roy and Alfredo were very professional and knowledgeable. They quickly identified the problem and made the repair. They were able to answer all my questions in a way I could easily understand. Thank you Roy and Alfredo for all your help.

AD

a year ago

If you in dire need of a plumber this company will bend their backs to help you. I called around and everyone was busy and they would not take the time to listen. However, this company answered me and informed me of what needed to be done and reassured me that someone would be at my place as soon as possible. Water was leaking from a pipe outdoor of my house and it had been going for hours and our house babysitter didn't notice it till we got back from our trip. In no time Issac Takacs came and helped us and provide a solutions and educated us on how to prevent the issue at hand. In the summer we will definitely seek this company business since they have built trust and rapport with us.

Britt W

7 months ago

Ryan Clark came and cleaned out the ducts. He was very prompt and got it done very quickly. He was also very polite

Sylvia Ballard

2 months ago

We've always had good luck with TLC and this time was no exception. We were told the tech would be at the house sometime between 1:00-5:00. Kayne showed up at 1:00 on the dot. He was friendly, professional, and fast. He went out of his way to be helpful, and gave us some valuable advice on replacing some damaged parts that would save us money. Thank you for the great service!

Andie Miller

6 months ago

Clean fast and professional . The wall had two holes from repairs from outside, both jobs done by a great crew

j a Zarecki

10 months ago

Ryan was awesome! Showed up on time and was very friendly, professional and he answered all my questions. It was nice to see that he cleaned up any dust and debris that fell from the vents. Most guys come do the work and leave and you end up cleaning any messes they leave behind. Ryan did and excellent job and looking forward to next year’s duct cleaning. 👍🏻😊 I highly recommend TLC

Sean Garrison

5 months ago

Ryan and Aaron did a great job cleaning my dryer vent. Very professional and quick.

Kelly

4 months ago

Joshua was friendly, efficient, and very very patient when explaining the issue and how to best resolve it. I’m very grateful to him for taking care of us today!

Angelo Mitchell

2 years ago

Had An amazing experience working with the crew and sales team. Very thorough accommodating. They addressed all the questions that we asked and more even after hours. Talk about great honest and upfront service. They found problems addressed us and then got them fixed. Highly recommend talking to Bryan from the sales side and getting your house serviced by Carlos and his team.

Daryl Reese

7 months ago

Knocking in hot water heater. TLC Tech explained what caused it and that that since the unit is less than five years old it should not be an issue. We asked if flushing was needed. He said it wasn’t needed, but would help. He offered to flush for us or we can do ourselves. He explained how to - very easy. He didn’t charge us for the visit. Very friendly and helpful. Secondino (tech) is the reason we have used TLC for several yeArs and will continue to.

D AJ

a year ago

I initially called Affordable Service Plumbing the night before for emergency services and never received a response. I'm pretty glad they didn't respond. I called TLC the next morning and received a call back from Josh within an hour. He came out, explained the price range of the potential service and got to work. He knew my family was without water. He worked quickly and professionally. He kept me informed the entire time about potential issues and how it would change the price. Josh is a true professional and makes sure he takes care of the customers. I was impressed by TLC's responsiveness and will use them again in the future.

Doreen Kelsey

a year ago

I called TLC in the afternoon, and they had a plumber scheduled right away who was able to fix my plumbing issue the same day. I was amazed at the quick response and the great job that Shannon did. He was professional and efficient. Happy to be a customer of TLC.

Ellen Lewis

10 months ago

Requested a shut-off valve for ice maker, only to find one had already been in place. TLC was completely honest about this and it is very appreciated. I will call you folks again when needed. The technician, Santno, was wonderful. Very glad this professional man represents the company so well.

Dawn

a year ago

Brian Richards and Jacob Martinez just spent three days at our house installing two new split hvac systems. They were professional, on time, went above and beyond with custom metal fabrication to fit our job and were a pleasure to work with. We were confident in their ability to install both systems and comfortable having them in our house for the install. TLC was a little more than the other estimate we got but we thought we would be happier using TLC and I’m glad we did.

Ida

3 years ago

James and Tim came out at 9pm or so to repair a leak in my irrigation line. They were professional and courteous and showed me the repair before they covered it up. I was very impressed with their work ethic and friendliness after what must have been an extremely long work day. Great job!

Wendy Bowers

4 months ago

I've used TLC's services for years for maintaining my HVAC system and occasionally for plumbing. I can always count on them for dependable, professional service.

Vicki Simon

4 months ago

Levi was absolutely on spot and got my heating system repaired and running again. I will ask for him specifically in the future. Thank you, Levi and TLC.

Tepe Campos

a year ago

Excellent customer service and reliability. TLC staff was able to coordinate and perform multiple projects and repairs including plumbing repairs, furnace installation, hot water heater installation, air conditioning installment, and all associated electrical upgrades and city permit applications. They worked hand in hand with the roofers while installing the new unit on the roof.Every employee I had the pleasure of meeting and working with was professional and courteous - looking out for what the best solutions would be for my particular issues.I’d like to personally recognize Danny, Carlos, Jose, and John for their attention to detail with this project. I’m unable to recall the names of the other fine employees at this moment but please extend my gratitude for their hard work. I’ll definitely be using TLC again for my future needs.

Jonny Wilson

7 months ago

Santino and his supervisor did a great job installing my new water heater today! They were very nice, professional, and courteous. I’m very happy with the service provided and the installation!

Jan Smith (Mistress Jan)

a year ago

This is my second time delivering water heaters here. The guys are SUPER nice and very respectful, especially Richard, and quick at unloading their water heaters even though they hand unload them from the tail of the trailer. I was able to deliver a day early, but i called and asked first. Idk if you can stay on site or not, best to call and ask. When you pull in, pull in down by their fuel islands. Would ALWAYS be happy to deliver to these guys, they're awesome!

Linda Waters

4 months ago

NEVER again and that’s from a loyal customer! Sometimes you just need to consider kindness over greed. I bought a part at Lowes to fix toilet pump. I called TLC. The technician literally took one minute to replace a cracked plastic lid. 1 minute service!$80.81! Ridiculous!It’s time to consider another business that has more integrity.

Eric Smyth

a year ago

Leo and Ronny from TLC recently performed a gas furnace replacement at my home. They arrived on time, performed the removal and installation in a single afternoon, and left the garage spotless. The new furnace sailed through inspection without a single issue, and the invoice stuck to the quote, no surprises. All around, exceptional service by TLC and a painless experience for me.

Karen Ceronie

4 years ago

TLC always does great work -- they can schedule an appointment soon when you call, and the service providers who come are consistently great. Irvin fixed a broken toilet for us -- he was very prompt & clean. He did the work thoroughly and well. And, he left his card with his cell and the company's number in case we have any trouble. Wonderful service.

Robert Turner

3 months ago

Always consistent and reliable. We trust TLC for all our heating, A/C service needs.

Molly Bell

a year ago

Bryan (sales) was clear about my purchasing options when looking to upgrade from swamp cooler to refrigerated air. He spoke in terms easily understood, and I never felt pressure to make a decision before I was certain. I got three quotes before deciding on TLC, all good companies, but one told me the ‘sale’ price might go up if I waited, the other said that if I did not decide quickly, inventory might be depleted and installation may not be available for months. I expected TLC might be the highest, but they were in the middle. The installation team-lead, Bart, was a very experienced HVAC Technician and his crew seemed very professional as well. They were able to schedule my job less than a week from my decision and finished the entire job in about 1-1/2 days. Now, only time will tell if the house stays more comfortable in the months ahead!! Hopefully so!

Phil Gonzales

7 months ago

Made a phone-call and in less than 45 minutes Chase was at our front door.
He gave me several options to choose from for a backyard faucet.
Then, he wasted little-time in getting the job done.
Also, a very professional and polite gentleman.

Allison Stevens

4 years ago

Another great experience with TLC Plumbing this past week. Furnace problems were resolved same-day at half the cost I was expecting. I really appreciated Derek's professionalism and his willingness to explain everything he was doing so that I can better maintain my furnace in the future. Two great experiences in a row with TLC - great service and quick resolutions to our issues.

Drew Harrell

2 months ago

Had a new LG mini split installed. Was professionally handled and on schedule. Great service and customer service which is why we use TLC for all our needs!

Lynette Garcia

a month ago

Sam and Jesus did an amazing job! I would recommend them for any shower remodel, we couldn’t be happier with how it turned out.

Mary Kate Hill

5 months ago

I have used tlc for years and always do a great job and are always professional and very kind and explain what they repaired. Thank you, Mary hill

S Jordahl

2 weeks ago

AC condensation pump problem not resolved. Newly installed malfunctioned a week later.

Ron Schwartz

3 weeks ago

We bought a swamp cooler from TLC last May and it worked fine throughout the summer of 2022. This summer it started blowing warm air. We ended up calling TLC three times. They responded same day because we have a maintenance agreement with them. First time it was a stuck float. Second time was a lack of flow to the pad. Third time Ryan was the technician and he found parts of the pad were still dry so he adjusted the placement of the tubes a bit and now we have felt cooler air coming in for 24 hours so the problem seems to be fixed. All of the technicians were very polite. Ryan was very good about listening to our concerns and took the next steps to resolve the problem.

Diana Blanton

a year ago

Sergio Delgado did a great job repairing the dry wall that had to be cut out when the plumber (Eric Brown who also did a terrific job on my plumbing)changed my valves for the main shutoff and for the washer. Sergio was efficient, neat and his work was top notch. The wall is back to the way it was. Thanks to TLC for the great service!

Terry Obago

2 months ago

I contacted TLC to diagnose my water heater. The technician arrived and opened the access to light the furnace but he never did. He told me i needed a new water heater and the venting system was not installed correctly and without going on the roof to inspect it. He told me a new water heater and to redo the venting would be over $6000.00. I called IDEAL HVAC to get a second opinion. The technician inspected my water heater and lit it with no problem and he also inspected the venting on the roof and advised everything was working great and there was no need to replace the water heater or redo the venting! Thank you IDEAL for being honest and for getting our hot water restored! You have lost my future business TLC for your dishonesty and integrity!

Ellen Grigsby

5 years ago

Outstanding work. Antonio and Cesar did an excellent job of installing a tankless water heater and water softener. They went beyond the call of duty in terms of assessing our situation, addressing our needs, explaining the process, working closely with the city inspector to guarantee that the job would pass inspection and have no delays, and exceeding all expectations. They were top-notch professionals. We will call on them for any future plumbing services/projects. We could not be happier with the quality of work and friendliness throughout the project. I highly recommend them.

tony farrington

4 months ago

Ryan Clark and Chris Hibbs came out to clean our ducts and did a thorough and professional job. Highly recommend this service from TLC.

Wendy Call

a year ago

Pete Romero from TLC installed a new heater. Very professional and courteous. Very knowledgeable and gave me options. Would highly recommend Pete Romero to anyone who needs work done.

Dolores Schnieder

2 years ago

I highly recommend these hard working, honest people. I am very pleased with my new furnace & A/C. I was treated with respect by all employees involved. Riley O'Neal stood out from out the other companies that came to give me a bid. He was trustworthy and very knowledgeable. The great crew that did the installation Barton, Dominic, Sergio were professional and friendly. Cheryl who worked with me to schedule my inspection and Coleen in Accounting were courteous and helpful. I had a great team taking care of my needs.

TJ Pajaro

2 months ago

Eddy and Juan, left my house with a perfectly executed installation of shower valve stems and a camera check into the wall for deeper leaks.The information they provided me was very helpful and professional. The experience in total was very pleasant, even under the stressful circumstances.Would totally recommend them.

Evelyn Blair

9 months ago

Ryan Clark was your service representative sent to clean our heating ducts and dryer vents. Informative, professional & friendly: send him anytime! Great job!

Alexandria Tremble

2 years ago

Our service tech, Shannon (sp?) and his team member were timely and professional. We had a broken outdoor hose bib which they evaluated. Shannon made sure to explain all the possible costs and repairs based on a number of escalating scenarios. I really appreciated him explaining the cost of the worst-case scenario before surprising us with it when there was no other choice. They were able to easily replace the bib and piping quickly and professionally. We really appreciated their hard work! Would definitely call them again!

Tom Besson

5 months ago

Chase Waite inspected the repairs necessary and gave a complete quote, which I agreed to. He was thorough, knowledgeable and professional. Everyone I have ever dealt with at TLC was very professional and knowledgeable.

Amy Cohen

4 weeks ago

My swamp cooler went out during the 100 degree temps. Ryan Clark from TLC came out and assessed the problem and got my swamp cooler running again! He was professional and did great quality work. I will contact him and TLC again.

Elizabeth Rayl-Sweitzer

a month ago

AC tech Dominic was wonderful! He helped diagnose an additional problem that lead to our AC not working and gave us great advice on how to get it fixed! Would 100% use TLC again because of the great service he provided!

austin ledlow

a year ago

Two plumbers showed up early. They quoted me the worst case scenario, finished the job in 20 minutes without any issue, and charged me 1/4 the quoted price. The installed products look great and I’m happy with the service.

Jeff Cotter

a year ago

TLC installed a thermostat for our swamp cooler. Roy and Alfredo were very professional, timely and courteous. They answered all of our questions and spent the time necessary to do the job right. I would highly recommend TLC and these two gentlemen.

Jonene Chavez

3 weeks ago

Very good service. Good information on air conditioner problem fixed quickly and the price was good too. Thank you TLC and Renaldo Apachito for the very good service and letting me know my unit will need replacement soon.

Maureen Mehne

a year ago

Isaac, a TLC technician, arrived on time to repair a hot water heater that had stopped functioning. He fixed it on the spot without any charge on a Saturday, as we were unable to meet during the week. Thank you, Isaac.Also a special thank you to Abran, the manager, who helped us set up the appointment. He personally responded to my texts. We were out of town and setting up the appointment was complicated. Thank you, Destiny, for getting me through to Abran. In a time when customer service has plummeted, TLC is a stand out. Their special care and provision made all the difference.

Lisa Chisholm

7 months ago

Had a new tankless water heater installed because my old one quit. Santino was great! Very professional and got the job done in a timely manner and even tried to save me a little money. Would recommend for sure

Joe Grantham

a month ago

Ryan did a great job to solve our burnt out motor issue.

henry w

9 months ago

Gabiel and Jared were fantastic. They listened to what I needed to have done and performed their work with precision, professionalism, and timeliness. They’re also super nice guys and were really great to work with, I will DEFINITELY use them again.

Robert Bittner

a year ago

Sam from TLC Remodelling did an excellent job replacing a kitchen sink in my home. He was very knowledgeable and resoucefull in removing the old undermount sink, cutting the opening in the quartz countertop, and then installing a new drop-in double sink, new faucet, new garbage disposal, and drain pipes. He was also timely and courteous. Overall, GREAT JOB!

Serafina Quintero

9 months ago

The whole duct cleaning process was quick and painless. The TLC technician, Ryan Clark, was very professional and thorough in his work. He explained everything and did a great job of keeping my home clean and tidy throughout the process. I would definitely recommend Ryan from TLC for all ductwork cleaning needs. For about 11 registers the whole process took maybe a little over 2 hours which was a lot less than I thought it would take.

Lysette Mansfield

a year ago

Cody cleaned my HVAC system and repaired minor things. He did state that it was getting up there in age and that it uses the old refrigerant but that it will last another season. I appreciate his honesty and willingness to fix it instead of up-sale a replacement. We will be using Cody to install our new system cooling next season.

Sheri L Bell

3 years ago

We had our water heater stop providing hot water on Saturday.We spoke with TLC on Sunday and decided our problem could wait until Monday. I called TLC first thing Monday at 7 am in hopes of getting worked into their schedule. They were eager to assist us and told us we would be taken care of for sure; only catch was it was between 8 to 5. That was perfectly fine; I was happy it was going to happen at all!! To my amazement Lawrence Sanchez called at 8:23 am and said he would arrive in 20 to 25 minutes; and that he did. He and Cesar arrived at 8:45 am to begin assessing our hot water heater problems. Step by step explanations were provided and two estimates which gave me choices were provided as well.Lawrence and Cesar are Wonderful Caring Individuals who take pride in their work; it can be seen in their professional demeanor. We had Hot water by 2:30 pm. Lawrence sent me a text message this evening making sure we had hot water and to see if everything was working. Who does that?? It was awesome that Lawrence followed up. He had also emailed me some info on water softeners. Below is the contents of my reply to Lawrence's inquiry...Thank You I just saw them in my email. And YES, everything is working great; hot water setting seems perfect!! THANK YOU both again for the Professional Caring Workmanship today!! My review is forthcoming...it was a pleasure having you both in our home thus I wouldn't hesitate to request you both on any other project that arises. Thank YOU for following up this evening. Have a GREAT evening.SheriI have had several jobs completed by TLC; I personally feel that they care about me as a customer and want me to understand the repair process as well as be pleased with their work. The bar is set high with TLC; Lawrence and Cesar exceed the challenge. I will always call TLC!!

Sarah Mitsdarfer

3 years ago

We had TLC come out and replace our water heater and bring everything up to code. They were always on time, always professional and very nice, and made sure you knew the cost upfront before they started work. The job was excellent! Everything was completed like it was stated in the estimate!About 2 weeks later, we started hearing water running in one of our walls. We called TLC out again, guessing that it might be the water heater since we were hearing the water on the same wall as the water heater. They were there the same day we called and they told us we had a minor water leak. The water leak wasn't caused by the water heater.They came the next day to locate the water leak. They gave us several estimates and the options we had. We decided to do a full re-pipe. They finished the re-pipe in two days and drywall repair in two days. They were very professional and friendly. They answered all of our questions and gave us updates on their progress.They were overall excellent to work with. I would highly recommend TLC. They might be a little more expensive, but it is well worth it to know the job is done right (they also offer financing).

David Young

a year ago

Shannon quickly figured out that our shower head had a broken value and explained the whole things to me. He told me how to resolve the issue including getting my money back from Lowe's for the faulty shower head. Great guy. Very trustworthy.

Eric Mazzie

7 months ago

$145.00 an hour. 😀 charge what you're worth! Yassss. Queen! Gah. I'll have to review once I can actually afford that rate. Until then, enjoy your merry Xmas Mas! XOXO. 💤

shellie miller

3 months ago

Thank you team TLC! Shannon came same day we called and fixed our leak we would like to complement on his knowledge and professionalism. Thank you again. Shellie

Barbara Finkelman

7 months ago

Excellent service from estimator through installation. Thorough, honest, detail oriented. No question left unanswered. Efficient, diligent, creative solutions to difficult and unexpected problems. Listen well. Personable. Accommodating. Informative.

K M

a year ago

Alfredo helped us fix a leak coming from our house. Professional, quick, on-time, and always excellent quality service. We always choose TLC for these reasons! TLC always goes above and beyond to help us out and offer us good deals. We will always choose TLC and Alfredo for our plumbing, heating, and cooling needs! Thank you for all that you do in keeping our community healthy!

Monica Romero

2 years ago

I am so please with the services from TLC and their worker Douglas cuffley, he cleared the draines and I have had several family members try and fix my faucet leak with no success it would just not stop.. I mentioned it while Douglas was here and he said he will take a look at it and boom he fixed it I am beyond happy, thank you thank you thank you!!! He was so professional. He was on time and so polite. TLC good job picking your employees that young man is an amazing worker.. thank you for all your hard work.. I have recommended y'all to everyone I know.

Skitch Ferguson

a year ago

Chris was on time and provided options with pros and cons and patient education so I could make an informed decision on how to direct him to proceed. He was quick and I won’t use anyone but TLC because of the great service I received.

Denita Wolf

2 years ago

11/242020- updating to reflect our most recent experience this month. We had two zones out in our radiant floor heat. We had a 20 year old water heater and a 20 year old boiler. The actuators were outdated and it was time to replace. I’ve always found TLC to be an organization that is top notch. One of my favorite things is how everyone that had always been in our home has exemplified family values. Chico was amazing. He communicated with us after hours, on weekends, and was always responsive and well informed. He felt like part of our family by the time all was said and done. We are super happy with our new combi-boiler system. It is working GREAT and really opened up the utility closet. Thank you!!!Previous review:I'm giving them 10 stars on this five star rating system!!! They were simply amazing. I don't even know where to begin. We had four different TLC staff come into our home throughout the course of a week. They were attentive, responsive, kind, knowledgeable, and super helpful. The did quality work and went above and beyond on our repairs. They also did the ultimate pro move and did a great clean-up job!! Big huge thanks to the TLC family. They truly represent!!

Jeff Brooks

a month ago

Called TLC at 5:30am on a Saturday for A/C repair. Was informed that the dispatch would call be back after 7am and received that call at 7:04am. Their competent and friendly technician, Jared, was at my house at 8:46am and had the issue fixed in literally 6 minutes. Sure, there was an extra expense being a weekend but I didn’t mind considering that the job was done correctly, quickly, and with excellent service. Thanks TLC!

Hanna S

5 months ago

I've used TLC a few times. Their communication is good, the process is easy, and the work is done well.

Daniel Bergerac

2 years ago

From first appointment for the quote, until the work was completed this was a first class experience. I'm especially impressed with Marcus Chavez who managed and was the lead plumber on my water main replacement project. Marcus is a man of integrity and honesty. Once Marcus got into the job, it turned out I only needed a value installed, not the whole water line. A less honest plumber would have replaced the line and I wouldn't have been wise to it. Instead, Marcus explained the good news and saved me $2200. Marcus's helper Nick was very consensus and left my front yard in great shape. Congratulations TLC, you've earned a regular customer. Thank you.

Kris Neel

a year ago

Bryan was able to assist me by giving me detailed descriptions of options for this project. He explained everything thoroughly and worked up the bids quickly. In the end the bids were fair and very much in line with other companies in the area. I will say what finally sold me was the pay upon completion, no money up front, and the long warranty offered on the work and equipment. He coordinated an excellent crew and worked with my timeline.Carlos and Jose headed a very capable, friendly group of professionals. They were friendly , respectful and I knew immediately I could trust them to do a great job and keep my best interests at heart.I will always call TLC first for my HVAC needs.Very sincerely, Kris Neel

Xuechen Zhu

8 months ago

Shannon and his partner came install new water valves in the laundry in my new house. I am glad that they like to use my own parts and deducted the cost. They finished the work efficiently and cleaned after the work.

Laurie Christoffersen

2 years ago

Chris Rendon was happy to take my call and walked me through fixing my disposal that had glass in the disposal area. His tips were very valuable and helped me to solve my issue without having to have a scheduled visit that would have cost me $200 plus. Simple fix for me so I am very thankful because I would also have had to wait for a service call. Thank you Chris and thank you TLC. You all are the best.

Jessica Erickson

3 months ago

Ryan, Derek, and Saul were great. Explain everything, work quickly, and clean up before leaving. Highly recommend.

Scott Sharp

9 months ago

The technicians at TLC were great. Not only were they very good technically, they were also very responsive, polite, and helped trouble shoot the issues in a very helpful way. Additionally, the team consisted of an apprentice and a journeyman. I always appreciate companies that invest in their future through their employees.

Brad Bogard

2 months ago

Shannon did a fantastic job installing new water heater, explaining everything, being courteous, profeesional, expeditious, and friendly. Great job

Jody Greenwoll

2 months ago

Had TLC come out to start up the swamp cooler for the season. Technician started we needed a shut off valve we had them do that. Technician never came in to test the cooler when we tried to use it no power at all. Had my son go on the roof and none of the electrical had been plugged in. Cooler pads should have been replaced. Totally short work. Then, no one will return my phone call.After posting this review TLC contacted me and fixed the issues we had. Their follow up customer service was very nice.

Judy Belvin

11 months ago

I thought the work was done well and efficiently. The TLC employee, Eddie, was very pleasant and friendly and did a great job. He explained what he would need to do to replace a valve on our refrigerator for the water line to the ice maker.

Liz Trego

a month ago

Both were very friendly and informative. Had a leaky hose bib that was installed when house was built. Fixed!

Rhett Butler

7 months ago

The TLC Kinetico team was awesome! Very professional, easy to work with and did a fantastic installation of our new water softener! Would highly recommend TLC! Olivia, Sam, Ivan and Travis were great to work with!

Lito Croy

7 months ago

Please teach your plumbers the simple decency of cleaning up their mess. From one tradesman to another - drywall dust and debris are inevitable. Clean it up. Very unprofessional. It detracts from any positive work you've done and leaves customers frustrated.The job in question was an in-wall gas furnace in Los Ranchos de ABQ about a month ago. Dust everywhere and sloppy/unnecessary cuts in my drywall where the chimney exits. Furthermore, the metal screws fastening the unit together were obviously overtightened and stripped out, causing the metal body to expand and contract to a high degree which in turn creates very loud creaking and groaning each cycle. Please increase your attention to detail. Thanks.

Stacy Kaneshige

a year ago

I removed my Hot Water Heater and install a Tankless/Instant one. They were prompt, kept me informed of their actions and reminded me of mine, they kept the space clean, reviewed the work with me when there were finished. They also answered all my questions and explained the process. Ben Rivera and Jerome Garza were wonderful to work with and they did everything with a smile!

Stephanie Garza

a year ago

Excellent work from Dominic and Josh installing my new furnace and AC. Dominic answered all my calls promptly. He set the proper expectations for the length of the job (it was major!) and was done on time. I'm very happy with my new furnace and AC. Thanks Dominic and Josh!

D. Sedillo

11 months ago

Great experience with TLC. The technician, Eddie, was excellent about communicating about the repairs, in terms of what needed to be done and when it would be done. We were very pleased with the work he performed and his professionalism.

Douglas Golden

4 years ago

Eric Brown did a great job for us--consulted on what we needed to replace our water heater and installed a water softener along with the new water heater. Carlos Ramirez and Billy Santos installed a new LG heating and cooling system in our home and did an excellent job. All TLC technicians are very knowledgeable, professional, courteous and helpful. We trust TLC to give us good advice and professional service to keep things running smoothly at our home.

Douglas Abrams

5 months ago

Shannon Rushing is my go-to-guy. Anytime I have plumbing needs l immediately contact him directly and get on his schedule.

Anita Harshman

5 months ago

We always ask TLC for Shannon Rushing. He is really good. He always listens and asks questions to figure out what is going on. He also explains to us what and how he is fixing whatever needs repair and when he says it's fixed it is well and truly fixed. Highly recommended

Teresa Y

6 months ago

I called TLC early Monday morning because of a major plumbing problem. A repair expert was at my house the same day. What a relief, I was expecting to have to wait days before TLC could send someone to my home because I know how busy they are.A second visit was required and my problem has now been solved in a very professional manner.I have used TLC multiple times and have been incredibly impressed with their knowledge and skilled work. They charge reasonable rates.I highly recommend this company for any repairs or remodels you need. A special thanks to Sam for his talented work.

KJ Straub-MacCanon

3 years ago

From the moment we contacted TLC to get the estimate to put in our refrigerated air, we have had an amazing experience every step of the way. Riley was awesome and helped us pick out the right size unit for our house and budget and went over all the financing options (which are also spectacular and very helpful, so we could get what we needed and fit within our monetary needs). The installation team was professional, friendly, extremely knowledgeable and efficient. Also have to give a major shout out to Martin for finding and fixing electrical issues that a different company left behind that could have caused issues (repair work done per a contract with our lot landlord). He fixed it up and made sure we were safe and secure and got our ac unit up and running in no time. Highly recommend TLC for any plumbing and electrical work you need, they are the best around!!!

Kimberly Nguyen

3 weeks ago

A/C broke down earlier this year around May. Requested a same day after hours appointment well before 5, which was confirmed. 9pm rolls around and still have not received any call. The scheduler had scheduled me for a different day mistakenly. It wouldn't be a big issue if it were just one mistake. I call and resolve the issue and a tech comes later that night. States there is an issue with the relay but that it might be difficult to find the part because it's an old system. However, the tech did say he would look for it and let me know. No communication from the company whatsoever. I have to initiate communication 3 times by phone over the following weeks and am told each time that the tech will call me back. I received no call. The tech also said he would refer me to one of the quoters at the company to assess for a new system. I received no call from a quoter. It is now several months later and I have received absolutely no follow up or communication in the middle of summer. It is now the end of July.

Ryan Jaramillo

6 months ago

Shannon did a very professional job installing my water softener. His knowledge and experience were on full display. I especially liked how he carefully explained the installation and maintenance.

Christina Taviano Montoya

8 months ago

Our furnace went out, I called TLC and we had a new one installed within 24 hours. Great, professional service, Highly recommend! Our service tech, Elijah, was great. Explained all options and costs.

Pat B

2 months ago

I Highly recommend this company to anyone, especially the tech (Jacoby)that replaced our water heater which included additional repairs to it, he did a great job. TLC responeded immediatly due to water leakage thru out in our garage area.

Patricia Pope

2 months ago

It was an excellent experience. Throughout the service call, service tech Chico explained everything he was doing, and the reason for each step, in a way that I could understand. He was open and upfront about the costs. This was my first time working with TLC and I am so glad they were recommended by a friend!

Charly Smith

9 months ago

TLC is a HORRIBLE COMPANY TO USE!!!! THEY TOOK ADVANTAGE OF MY LANDLORD AND OVER CHARGED HER $4000!! Charging her $6600 for the exact same job my grandmother had them do, less than a month ago, and only charged my grandma $2200. So, they came out to fix my main water line that broke and sprung a leak in my back yard. I even agreed to have them start the job on Monday to help SAVE my landlord money. All they did was replace the broken galvanized piping from the meter, in the alley behind my house, up to the line going into the house. Simple job, hell my mom did hers herself and it only cost her less than $200 for the material. They just took complete advantage of my landlords concern to get it fixed for me as soon as possible. I THINK THAT IS UNFAIR AND SHOULD BE ILLEGAL!!!! T.L.C. IS A HORRIBLE COMPANY!!! I recommend finding a company who wants to help get you the most reasonable price, in order to retain your business in case you ever need them again.

Margaret Bell

2 months ago

Technician was timely, courteous, knowledgeable and very communicative about the issues needing repair and skilled at making the repairs.

Dolores Riach

3 months ago

Xander did a great job connecting my swamp coolers. He communicated everything he was going to do before he did it. Was friendly and professional.

Audrey Crespin

4 weeks ago

Ryan Clark came by to repair my cooler that wasn’t working properly. He was so polite and professional! He also got my cooler working again and explained each step he took to get it working and gave some recommendations for next season. I am confident in choosing TLC because I know their techs know what they’re doing.

Elaina Broich

7 months ago

We scheduled to have our dryer duct cleaned. Our technician (Ryan Clark) was available earlier then our scheduled time which worked out well for us. He had the full service done in less then 30 minutes and no mess was left behind. I will definitely will continue to use TLC for their quick and professional services.

Heather Torrez

6 months ago

I'm very satisfied with Roy and Estevan they did an amazing job on replacing my heater. They are fast and very professional. Highly recommended.

Margaret Chacon

2 years ago

Called and let me know he was coming & gave TOA, was on time.He was very nice (displays good energy), polite. Started working right away & listened to me. Let me know what problems I was having w/options to consider. My unit is in the garage & he worked hard in the heat. Done a great job and left the whole spot clean. GREAT JOB. In the future, hoping I won't need the service, I will remember to call TLC.

Lari Tiller Howell

a year ago

The service person came on time and efficiently checked our system prior to starting our A/C for summer. They were polite, tidy, and presentable.
TLC also installed our furnace /ac a few years ago and only consider them when I have plumbing and air conditioning needs.

Rita L LaPointe

4 years ago

The service was excellent! The technician, Will, patiently listened while I explained the problem with my disposal, he assessed the issue, and explained what he was doing and what he was looking for as the potential cause. Based on the assessment, I had him install a new one. Will did a wonderful job, he thoroughly explained how to troubleshoot the new unit, warranty etc, and tidied up after he was done. He was very professional and friendly even after such a long and busy day.

James Castillo

a year ago

Roy was very professional in his quick diagnosis of the problem our AC was having. He gave a thorough explanation and provided additional tips to optimize our AC systems performance after he resolved the issue.

Julia Duncan

2 years ago

Doug and Quinn did a great job replacing the drain in my guest bathtub. They were super quick, professional, and friendly. They also didn't leave any mess at all. I can finally get my guest bathroom ready for my family when they visit.

CHS

6 months ago

As always, TLC is helpful, on-time, and good work. Today Ryan Clark was polite and efficient. Thank you Ryan.

Jennifer Othart

2 months ago

I had tree roots break pipes in the sprinkler system. TLC was the only company who could respond right away. It was hard work and took longer then they thought, but they got the job done!

Rick Orozco

2 years ago

I needed a reputable plumping company to drain our tankless water heater. Based on previous reviews I called TLC. I was not disappointed. From my initial call to the service technician who came to my home and completed the job. Mr. Shannon Rushing (service technician) called prior to arrival and arrived on time. He was professional, courteous and thorough. The job was completed in a timely manner and no mess. He provided good tips to keep the tankless water heater running properly. I would most definetly use TLC in the future and recommend to friends, neighbors and family. Price was fair and service was EXCELLENT! TLC thank you for assigning Mr. Rushing to our home, I feel we have a trusted technician for any future needs! Thank you!

Susan Lemmon

9 months ago

We were lucky enough to get Sam Avery for the redo in our recent custom shower remodel, tiled walk-in shower. The first installer we used was not a TLC employee. We thought we would save some money and hired a shower guy, big mistake. Shower looked good, shoddy, leaking work- we did not save money.Sam is Outstanding! Our shower remodel required complete demo of the lower section of our shower, redo of incorrectly sloped and leaking shower pan and correctly sized drain, and then tiling.From the start of the project Sam went over the remodel/repair plan. He detailed each phase, how his work would correct the issue(s) and answered my endless questions.Sam performs the highest quality of work, 10 out of 10!

blu_light16

a year ago

Had a great experience with TLC installing a water heater for our new home. Brian Richards was courteous, professional, and aptly described each component of the water heater and how to use it. We will definitely keep TLC at the top of our list for future plumbing needs.

Thaddeus LeFlore

a year ago

These guys are professional, and very caring. Joseph came to check job out and give estimate. Seeing urgency of job , and needing a licensed electrician, he told a fellow employee Mike. Mike was able to move things around ,for my families emergency , and fixed our problem for a very reasonable price. From the stress of not knowing where to start , by calling TLC Plumbing , they handled what I thought to be overwhelming, and gave me peace of mind. Thank you Joseph and Mike for taking the weight off my shoulders. TLC Plumbing cares about you.

Rick Pasekoff

a month ago

Called TLC and requested service on my second floor, roof mounted BreezAir evaporative cooler for non-emergency season start up. Ryan arrived within 2 hours of my call. He listened to my comments and dealt with the start up quickly with no issues. Ryan advised me of the expected cost prior to the work so there were no surprises. Courteous, efficient and effective. Nicely done and thanks.

Yvonne Romero

a year ago

I couldn’t be happier. I have cool air in this killer hot summer. Tyler M. was very professional, knowledgeable, quick and complete. He explained everything and completed the switch between furnace to swamp cooler. I would highly recommend this company.

Ann Woolworth

a year ago

Today I had the pleasure of having two TLC Tech's arrived to Diagnose the issue for my at lease 12 year old A/C Unit. From the moment that Roy & Alfredo entered my home it was professional, respectful and they explained everything they were doing and made sure that I understood, in order to make an informed decision. I wish I could replace my unit but right now I just want to make it through one more summer, so I'm Thankful that Roy and Alfredo were able to diagnose the problem, had the part on their truck and made the replacement (it worked)! I will defiantly use TLC again for all my Plumbing, HVAC & Electrical needs with a request for Roy and Alfredo to respond - Thank YOU both. Also a Shout out - THANK YOU to Robert for reaching out to me, and listening to my situation.

Tom Curtis

5 months ago

David called me ahead of time and asked if he could come a bit earlier which was great. He sized up the situation and gave me a worst case scenario estimate which turned out to be right on the money, because of how old the shower was and the lesser quality of the original shower valve. It was a difficult job and his supervisor came by to help at one point. Iʻm a weekend warrior handyman, but this would have been way beyond my skill set. Through it all David was friendly and professional. I am so glad I called TLC and did not try to do it myself. Not long ago we had our hot water heater burst and TLC did an amazing and professional job in installing the new one...all up to code and with the same professional and friendly service.

Madhu Arora

6 months ago

Ryan helped understand what was going on with the air ducts. He was very helpful and pleasant and was able to diagnose the problem

June Chapman

a month ago

Very pleased with the rapid response and quality service. Technician Levi was professional, competent, and amiable - explained everything. I will call this company for future needs.

Julie Rombach-Kendall

a year ago

Within 24 hours of making an appointment, Mike came out and located the leak. He called Isaac to come and fix it. Isaac neatly dug the hole around the broken pipe and fixed it with Sam’s help. He put the dirt and rocks back, and everything looked as it was with minimal cuts to the plant. It was such a relief to get this water main leak fixed so quickly. I’m very grateful.

David Stewart

a month ago

I am delighted to share my experience with Shannon at TLC Plumbing and Utility. On two separate occasions, I reached out to Shannon for plumbing work, and the service provided was truly exceptional. The quality of the work performed was outstanding, with attention to detail and a high level of professionalism displayed throughout.When I contacted Shannon directly for my latest plumbing issue, I promptly coordinated with TLC Plumbing and Utility to schedule the service. I was impressed by their efficiency and responsiveness. Within just a few hours, the leaking hot water heater was skillfully removed, and a new one, installed in accordance with the required codes, was up and running smoothly within half a day.I cannot emphasize enough how satisfied I am with the service I received. The entire process was seamless, from the initial request to the completion of the job. The work was not only completed to my utmost satisfaction but was also executed in a clean and tidy manner, leaving no mess behind.I highly recommend Shannon and TLC Plumbing and Utility to anyone in need of reliable plumbing services. Their expertise, professionalism, and commitment to customer satisfaction make them a top choice. Should I have any future plumbing needs, I will not hesitate to contact them again.

Melissa Alejandre

7 months ago

Ryan was on Time and very professional, got the job done quickly and gave me peace of mind. I will definitely be using TLC in the future.

Race Southworth

2 years ago

First I called the morning after I discovered a leak the previous night, and I was able to get on the schedule that next day. The plumber, Mike Martinez, was courteous and gave me a heads up call and a realistic timeline of his arrival. He helped me with a leak near my water heater. Mike was quick, friendly, and informative. He even took a quick look at another issue I had in the house that I wanted to try to fix myself and gave me some advice.Service was great and price was reasonable. I will use them again (hopefully I don’t need to). Please pass to Mike’s supervisor my praise.

Liz Carroll

2 months ago

They were awesome! I also had my water heater replaced

Brian Flynn

6 months ago

Shannon was great. This was actually the second time he has been to our house, for different reasons. He was professional and in chatting gave some ideas on a future project that I'm considering. Will definitely be looking him up for my future needs.

Shauna Curtiss

a month ago

Our new water heater was installed with the upmost efficiency, professionalism, quality and wonderful customer service!!!! I highly recommend TLC and Jared in particular!! Thank you so much!!!

Cinnamon Blair

5 months ago

I called TLC after a fallen branch had ripped my electric pole and weather head from the wall of my home, and PNM had cut the power for safety reasons. I was worried about the house getting too cold and another storm was predicted. From my first point of contact to the project being completed, I received nothing but professional and responsive treatment, which was amazing given that so many other people were without power and TLC was also very busy. They were incredibly empathetic and worked to get their team out as quickly as possible. Enrique and Joseph quickly identified what needed to be done, explained the process and work order thoroughly and answered all of my questions. The work was done quickly and exceptionally well - again, Enrique and Joseph were outstanding. I will definitely be using TLC for any future work.

Joseph Leonard

a month ago

My home is 64 years old. Old things will break and wear out. Water flowing through an internal wall and up through floor tiles is a frightening thing and I was a certified life guard back in the day.I have been a decades long customer of TLC Plumbing and the dispatcher quickly pull up all my information. A team was scheduled for an AM time frame. Jamie Wong telephoned me shortly before noon and advised he was finishing an earlier job and would be enroute. As my job looked extensive to me I suggersted that get a bite to eat first. The water authority had already shut down the water to my home.Jamie Wong and his assistant spent quite a bit of time in the crawl space locating and evaluating my problem. Aftering moving my hot water heater, cutting out a section of a wall and cutting out and replacing pipes, water and calm were restored. These guys are better housekeepers than I am wearing booties and using vacs to clean up water and debris.It has been suggested that TLC is expensive. During a very cold Albuquerque winter years back my furnance bit the dust. I got 4 estimates as you should. I was acquainted with a contractor who was admitted to vaious courts as an expert witness in contracting issues. He only worked on large commerical contracts not residences. TLC's price was $100 more than 2 of the other estimates which were almost double. One contractor offered to come down $2000. How could I trust him.TLC is not cut rate but fair professional prices. I also know the employees are cover by good benifits and if Jamie Wong had cut off a finger or hand sawing through my house TLC is insured and lawyers would not becoming after me.

Mike Flo

a year ago

SAM GARCIA! The man! The hero! We had a bad leak and didn’t know where it was coming from. Sam came in after everyone was weeks out and said major demolition was going to be required. Sam removed some Sheetrock and had the water back on in hours. Highly recommend.

Irene Palmer

a year ago

Enrique and Thomas were very easy to work with, they explained what the problems were with our electric shortage. They advised us as to what was needed for repair. Very professional, respectful, courteous and friendly. I liked that they were not trying to get me to buy something that was needed, but to get the equipment or electronics that is best for our current problem. Enrique, also explained about what type of lighting and fans are now available which TLC can install in futurI will certainly use TLC again., so long as they will schedule Enrique and Thomas to do the job!!!!.

Northeast CPC

11 months ago

We had a new furnace installed today. Jose and Carlos were on time, went the extra mile to complete all the work in a timely manner. They were professional and answered all our questions. TLC is our go to company!! Great customer service!!

Jv Zamora

4 months ago

After calling several companies in town (they all said at least 2 weeks lead time to get someone to my house), TLC had someone get out same day. Rick was thorough and helped us understand what was going on our system. He was an excellent technician.I'd 10/10 recommend TLC for a quick and affordable solution for anyone needing assistance in Albuquerque. Thanks again, Rick!!

Rip McCool

a year ago

TLC did a great job fixing my water leak from the main line. One of the fellas working in the attic fell through the ceiling. TLC sent out a man to repair my ceiling. All of these employees were professional and friendly. They all did great work, fast and thorough! I love the work that the ceiling repairman did, looks better than original!@@

Eric McDowell

a year ago

We had a tech tell us we didn't have a plenum installed and he did nothing about it. Had the supervisor come out to take a look to tell us again we had no plenum (who knew) and that our swamp cooler is still new but we should upgrade our pump. When the quoting department came back that told us we need a new swamp cooler because of liability, redo the flashing and more for over $6k. We told them we needed to talk it out first and we would call back and when we did they never called us back. Don't trust them or their service.

john seeger

4 months ago

I have used TLC for five years on several projects. All of the TLC team have been very professional and their service superior.

Laura Unklesbay

a year ago

We found a leak under our kitchen sink on a Saturday morning. TLC came out within a couple of hours (maybe even less) and were able to quickly fix the issue. I was very worried about the price of an emergency service on the weekend, but our repairman was extremely fair about the price and it was much cheaper than expected. I would definitely hire TLC again.

Dan Cummins

a year ago

Roy & Alfredo where very easy to talk with and informative of the trouble shooting process with my A/C unit. The fixed it to my satisfaction and were patient answering questions I had about the unit as well as service questions. I would not hesitate to have them again to service my home.thanks againDan

Anna Swartz

2 years ago

I called TLC to come hook up my evap. cooler for the season thinking they weren't going to be able to fit me in for maybe at least a week out, but no, they were able to come the very next morning! And the technician, Albert, was on time, and genuinely friendly and courteous. He did a very thorough job in the assessment of my ac and what it needed to get it in good working order for the summer and so far, it is running fantastic, I highly recommend! I will be contacting TLC for all my future HVAC needs. Thank you, TLC and Albert! :-)

Rachel Taylor

a year ago

Roy and Orlando were great. They were very professional. They cleaned up after they were done and also explained each process to me as they completed it. Would always recommend TLC for any home or appliance repair or installation.

Plymouth Rock

3 months ago

Santino Ballog is an honest, professional plumber who speaks highly of TLC Plumbing. TLC Plumbing must be doing something right to keep Santino as an employee, because he seems to be able to go and work where ever he desires based upon my interaction today 4-24-2023. He is a real professional, who takes the time to explain the plumbing, as well as listen to the concerns of the homeowner. Not only is Santino Ballog professional, he fixed the leak! What more could any customer ask?

A. M.

3 years ago

Chris came to repair our AC system. He was professional and detail oriented. Even when it appeared to work again, he spent time to test and retest the system and diagnosed another major flaw that he could address with a simple solution. Thank you for the great work Chris. I will certainly use TLC in the future. The price was also fair!

prasanna bastola

a year ago

We have been using TLC for the last few years and felt that we always had a good service from them. And Paul was great for our plumbing related issues! But the last time we requested for a thermostat/HVAC related issue, it wasn’t a good experience. They came in time and were good at their work but they charged us a hefty amount, ultimately trying to fool us. The guy said that it was $120 for just coming to the site. I was unaware of the rate so I signed to whatever receipt he gave me at the end. I later learned from my husband that it was just supposed to be $75 flat for the on site arrival. I called the office to clarify this and had another bitter experience. The customer service lady was rude to talk to and was never apologetic for this fraud. The guy acted like he didn’t know about the fees and gave my money back without any issues. This was clearly an act of fraudulence! I am so disappointed with them. I had never hoped for something like this from such a reputed service related business. Never gonna call them again!

Jill A Mortimore

a month ago

Ryan came by and help me by tuning up the swamp cooler. I stood there and watched everything that he did, and now I know some things to try myself if the issue happens again in the future. It was worth the fee just to get the lessons. And now my swamp cooler is working on all cylinders!

Karen Martinez

10 months ago

Ryan Clark is a exceptional representative and technician for TLC . Ryan was professional on the phone and in person. He explained exactly what he would be doing when performing duct cleaning in our home. I appreciated that he was neat and clean while he worked as well as efficient and respectful of our home until the very end. I recommend TLC for all your plumbing & utility needs as we have always trusted TLC.

Art Lucero

5 months ago

Ryan arrived at our house promptly and professionally, introduced himself, explained the service to be performed in detail and proceeded. He completed the the work on a timely basis. Ryan conducted himself with great respect and dignity and was a pleasure to have in our home. TLC is lucky to have such an outstanding employee.Respectfully;Arthur Lucero

Doug Keller

6 months ago

After paying another company to come to my house THREE TIMES over three months, I finally called TLC. My hydronic heating system was not working properly after the others came but it took one visit by Renaldo Apachito from TLC to finally diagnose that the zone valves were stuck. While it isn't absolutely necessary, I have decided to replace the 20 year old boiler and have Mr. Apachito do it for me simply because after spending an hour with him...I trust his expertise and judgement. I will send another evaluation after the boiler replacement.

Debra Francis

a year ago

Overall, TLC did a really good job repairing a water leak under a concrete slab in our bathroom. They were very professional, did the job quickly, and cleaned up their mess very well. I did feel that the cost of the repair was kind of expensive for the amount of time spent on the job.

Jessica Saavedra

a year ago

Roy and his team did our new AC units installation. They were precessional and we have no complaints. They walked us through the process when our old ACs stopped working and wouldn’t be covered under insurance. They showed up when they said they’d show up, got the new ACs in without any issues, and did a great job.

Juan Fidel Larrañaga

2 months ago

Javier and TLC provided a fair price for a great job. Xavier showed he is an expert and was friendly and knowledgeable. He displayed confidence in plumbing. The guys were prompt. I am pleased with the quick response and correction of my plumbing.

Laura B

3 months ago

TLC (Joe G) did an excellent job repairing a water leak in a bad location (in a wall/floor). Extremely efficient and knowledgeable about the situation.

Dawn Walaitis

3 months ago

10/10, I highly recommend. David was prompt, thorough, and professional. He worked hard to fix my bathroom shower without having to remove the bathroom tile - which would have been very expensive and taken a long time. He completely fixed my leaky faucet and then checked with me to make sure the water pressure was right after he finished the install.

Dania Gonzalez

4 months ago

Johnathan was very professional! I appreciate his thoroughness. 👍

brenda castro

3 years ago

Shannon was very professional and helpful, he makes sure the job is completed on time and always willing to make changes if necessary. He followed up with me to make sure the grease trap was installed correctly, and to see if i needed anything else. Excellent customer service,very professional, i will definitely recommend Shannon from TLC any time.

Shelley Roberts

7 months ago

This fall we faced stressful issues related to owning an old house—replacing our orangeburg sewer line, replacing our 1983 furnace and swamp cooler with a HVAC system, updating our electrical subpanel. The estimators (Robert and Jeff) for our projects discussed our options, brought in team experts to review the situation and tailor proposals. coordinated all the scheduling, and maintained contact throughout the repairs.The trenchless option for the new sewer line was more expensive but worth it—all permits and inspections taken care of, completed in one day, no damage to our yard. An impressive crane operator exchanged our swamp cooler for a condenser, and the HVAC team (Brian, Jose) figured out an efficient way to connect the split system under the house to the rooftop. Watching multiple crew members crawl under the house and up a ladder for three days helped us appreciate the knowledge, labor, and cost involved with the installation. When we saw all the wires hanging out of the hole where our subpanel used to be, the electrician (Alberto) assured us he knew how to put them back together again ... and he did, taking the time to label all the circuits. A timely email provided mechanical and electrical permit inspection instructions. To finish up, the drywall remodeler (Edgar) patched up the large swamp cooler opening and other wall alterations—ready for fresh paint.Overall, the TLC teams demonstrated competence and creativity while designing and implementing plans that fit our home’s unique structure. Their professionalism, courtesy, and thoroughness made it easier to pay the bill!

Michael Steudle

5 years ago

Will S. Was 100% professional and courteous, he went out of his way to ensure we were satisfied with his service. The TLC office staff were also more than helpful when we had a plumbing emergency. Thank you to the entire team for a job well done.

Dolores Newkirk

a year ago

Alfredo was awesome! Courteous, professional, friendly, let me decide what I wanted to pay for. No pressure. Happy, sper good at what he does. Ask for him. He did a great job! My AC is doing fantastic in the heat. Dolores N.

Cindy Kyllo

2 years ago

TLCWe had a Mr. Joseph Gabaldon jr out to service our house...what a pro!! Your company was well represented today. We are both business owners in this house and appreciate this type of customer service. Fantastic job TLC! You showed up well today. Forever grateful and you have us as customers for sure going forward.Excellent job Joseph!Cindy

Sherrye Butler

5 months ago

Emergency service Technician came right away. He was professional, polite, and had the parts to repair leak. I truly appreciated him and TLC’s response

Wander Woman

a year ago

I can’t say enough good things about Roy Rodriquez at TLC. Make a note of his name and ask for him - he came promptly, was extremely professional and courteous, and listened to what had happened. Based on the information I gave him about work that had been done yesterday, and that I had checked my breakers and reset switch and tried to “re-boot” the thermostat, he was able to eliminate several potential causes and diagnose the issue. He had my completely “dead” a/c unit working within 15 minutes of his arrival. I am SO pleased. Here is the rest of the story: I have a contract with a different company for twice-yearly inspections/readiness checks on my heating and A/C systems. That company came out yesterday, Friday, and did my spring “tune-up.” Their technician left at 5 p.m. and at 9 p.m. I realized that the house was getting hot and the A/C had not kicked on. I called their number only to get a message that they don’t do after-hours service, which I didn’t realize when I purchased their “Comfort Plan” last November. The message said they would call me back on the next business day - which would be Monday. This morning, Saturday, I called 11 companies after doing a Google search for “emergency air-conditioning repair” in Albuquerque. Despite advertising 24/7 availability, most of them said they only do weekend work for current customers. TLC’s answering service took my information at a little before 11 a.m. and said they would have a technician available sometime today, but couldn’t give me a time. Luckily, he called less than an hour later, at around 11:45, and was on his way. Roy arrived just before noon and by 12:15, had found that the service tech from yesterday had left two wires disconnected…the wire nut had been removed, then not replaced, so the thermostat was sending to the unit, but it wasn’t getting power. Wow - within 1 1/2 hours of my first call to TLC, I had a working A/C unit. I feel so lucky that TLC sent out Roy Rodrigues - he is such an asset to their team. Thanks to him, TLC just got a new customer!

Rene Cruz-Marez

8 months ago

Ryan Clark was very polite and professional. Any questions that I had asked about how many times to have the vents or air ducts cleaned he was very clear about them. This is for our office we would definitely use him again.

Valerie

5 years ago

Jonah C was the tech who almost single handedly installed my new heater and refrigerated air units. He was friendly and professional. He asked me for my preferences on the site for the install since we had to make last minute changes to make it work. The install went smoothly and looks great. I am very happy with the quality of work from TLC.

Pete Johansson

a year ago

Shannon was an absolute pleasure to deal with. He met every challenge. He is obviously experienced and goes out of his way to to a professional job. Jacobe came today. No secret...hire intelligent, well-mannered people and provide proper training

albert outcalt

a year ago

Service person, Sam, arrived ON DAY scheduled, called to confirm and was able to come a bit earlier to accommodate my schedule, promptly diagnosed problem, efficiently repaired problem, provided pictures of repair to my phone, left work area clean. Courteous, personable and professional

hallelujah elizabeth

6 months ago

*Update new visit*Chase Hanley came out and did an amazing job. Chase was efficient and the work he completed was done at a very high quality and efficiently. Chase was very respectful and friendly. Chase Hanley will be the primary plumber we call and use for our business now. Highly recommended.

Andrew Vance

2 months ago

TLC is great. Jonathan was friendly, professional and solved the plumbing at our house.

NENA J ALMODOVAR

6 months ago

I have used TLC for many home repair needs. Most recently, I call them to install new anode rods in my old hot water heater. The technician was professional , competent, and very personable. The bad news was the water heater really needed to be replaced. He recommended the Bradford white brand and provided a quotation for installation. This model cost a bit more than others you would find in the warehouse stores, it was built in America, with all American made parts which TLC has found to be accessible for upkeep and basement maintenance. After considerable Internet research on water heaters, I decided to except the proposal from TLC. I asked that the same technician assigned to the project. The technician accommodated my scheduling needs. He was on time and professional and installation was completed. My old system needed upgrades to the current building code. I was also shown the sequence of actions needed to complete the annual maintenance flushing of the hot water heater. The project was completed at the estimated price even though the technician encountered a few issues that required more time in typical for a hot water installation. I really couldn’t be more pleased with the service.

Katrina Oneil

a year ago

Used TLC a couple of times and every time the servicemen have been extremely friendly and professional. They found the issues quick, repaired it quickly and would check other factors that might have caused the issue to make sure no stone is left unturned. May be a bit pricey but the job gets done and I feel reassured after they leave.

Loretta Chavez

10 months ago

I hired TLC to install a pergola patio and do some remodel work inside my home. Ramon Ramos arrived on my scheduled day prompt and ready to work. Before starting the job, Ramon did a walk thru with me and explained everything he was going to do. The job site was always cleaned up at the end of the day (maybe even cleaner than when he got there:) 😃 When the job was complete I was extremely happy!! Ramon was kind, attentive, courteous and communicated throughout the project. I am already planning my next job!! Thank you TLC and thank you to Ramon.

Lynn Hopkins

2 years ago

Always have has great service from TLC. They responded very quickly to my boiler issues and determined it was beyond repair. A new system was put in 2 days later by Chico who was responsive and professional in all aspects. Would highly recommend him and TLC.

Willow StClaire

a month ago

Ryan Clark was very professional and direct. He repaired our swamp cooler in a matter of minutes and we would be glad to work with him again.

pamela laforge

4 weeks ago

Excellent service, pleasant and respectful, Levi took time to explain in detail about my Air conditioning unit. I most definitely will use TLC again and I will ask for Levi every time.

Zac Chumbley

10 months ago

TLC home Renovation department did work for me in Edgewood. Sam Avery was the rep who showed up. He was on time, very professional, gave strong recommendations then executed his job above the expectations of a normal contractor. After finishing the work which he did very well, he immediately left my residence and scouted multiple locations to find suitable material replacement options for a separate project portion with photos and phone calls. I would recommend this company and Sam specifically for renovation projects. You can get it done cheap or get it done right.

leyla coba

3 months ago

Ryan C. Was serviced my AC. He was quick, professionally, and very knowledgeable. I highly recommend their services.

Seth “Tomson” Raymond

3 months ago

Had them switch over my swamp cooler Very knowledgeable. Polite and courtesy. Price was about what I figured. Very fair and reasonable.

Janelle Lynn

a year ago

a/c died at 3:30 pm. The dispatch person said service would likely be after 5pm which meant an extra hourly rate. Thankfully, a very nice repair person called soon after. He was able to fix our problem within 1/2 hour and we were charged the regular rate.

S Miller

6 months ago

Work was done in a professional manner. No short cuts were taken, also Plumber was on time and cleanup after was done well. It was nice to have someone in the plumbing, heating and air conditioning services that did a good job and you didn't have to question their work.

Tino Mazon

8 months ago

TLC was going to install a wall heater in my home and found they couldn't finish the project, leaving a wall heater sized hole. We worked out another heating solution and it was installed the next day. The hole was repaired a couple days later. Great service! I will use them for remodeling in the future, as well as plumbing and heating.

Elizabeth Henry

a week ago

Ryan Clark fixed our swamper cooler quickly. He was friendly and professional.

Diana Zerbe

a year ago

TLC fixed an electrical issue in my 43 year old home. They were prompt, knowledgeable of the issue, courteous and fixed the problem. Electrician Alberto was the man for the job. His respect for my home impressed me. He contacted me when he was arriving and was timely and very professional. I can't speak highly enough about TLC. If you are needing electrical work in your home, I strongly suggest hiring them.

Maureen Morley

a year ago

Michael Simms and Levi Sosa came out to look at our old AC units that were beginning to falter. We decided to have new units both AC and Heating installed.Both Mike and Levi were very professional, they were here when they said they would be and we are so pleased with all the hard work they put in as the temps were in the high 90’s while they were working!Thank you so much the units are quite and are working super!!!Any other work we need we will call on TLC!

Mary Reed

a week ago

Our technician Ryan was prompt, knowledgeable, thorough, and polite. He explained all that he did, and showed photos of the work he did on our roof, sealing our leaking ductwork

J.Chavez 8.27.16_Video 1

a year ago

Roy from TLC came out and serviced my AC system and also recommended maintenance that I could perform on my own. For example: change your filters every other month at the most! I very much appreciated his advice and would recommend Roy and TLC to anyone who needs AC maintenance.

Lauren Young

a year ago

Zeke from TLC plumbing is absolutely amazing! He was very professional and made sure that we were satisfied with the repairs he made. 10/10 will be recommending Zeke and TLC!

Eric Nawman (SarcasticSaxon)

2 years ago

I have had TLC provide several services for me including a new furnace, a refrigerated air system, and an electrical panel upgrade. They are courteous, professional, and let me know what was happening every step of the way. I would highly recommend this company to anyone needing plumbing, heating, or electrical services. Enrique and Thomas were great.

Clarence Baker

a year ago

I was very happy with their information about my problem with the HVAC in my attic. He was able to check for connections and leaks and told me what could be done to get more air into the room I was having trouble with. I was very happy and would call on TLC again if I had anymore HVAC or anything else I may find a problem with. I would recommend TLC very much to all my friends and family.

Betta Mom

11 months ago

I know you guys do great work! We've used you in the far past before.However, you need to instruct your drivers that when going through the Albertsons grocery store at Wyoming and San Antonio ,that they not only need to slow down!That also need to stop for the posted stop signs at the entrances of the store!!One of your drivers just almost hit two of us speeding through the parking lot! Did he even he look? Who knows? He was going too fast for me to see!Just happened.

Dane Kirkendall

a year ago

We were having problems with our old boiler and called TLC. Cody arrived within a few hours (on the weekend), diagnosed what was wrong and unlike other plumbers actually took the time to look at EVERYTHING, gave us various options/recommendations and there was no pressure whatsoever to choose a certain option. We ended up just having them install a new system and are very satisfied with the whole process. Boilers are not cheap but we got what we needed at a reasonable price. Cody and his helper Ronny did some top notch work as well during the install and stayed as long as it took. We will be using TLC from now on for anything we need.

Dan Tilley

a year ago

I can't say enough about how professional the TLC crew was! Shannon Rush, Dominic, and Josh thought they were encountering a simple leak, but they detected another one inside the floor. Left undetected it could have developed into a worse situation causing health issues and greater cost. They took out the flawed, wet plumbing, including saturated wood. They replaced the plumbing the way it should have been done! Thanks guys!Dan Tilley

Mitchell R Elfers

a year ago

We were hearing the sound of a water leak in the wall of our kitchen. Called TLC for emergency service. Within an hour we had a very knowledgeable tech on sight who worked quickly to diagnose this issue and offer options. Unfortunately, the leak was a result of the use of polybutylene piping. He was willing to repair the leak but assured us this was just the first leak of what will be many due to the faulty materials used in the construction of the house. He recommended re-piping the entire house. After doing some research, we decided to do the re-pipe. TLC got us a quote within 2 days. They were on-site one day latter and the work was completed within three days. The team doing the work was exceptionally professional and patient with the elderly women living in the home, answering questions and reassuring them of the progress being made. The entire endeavor could have been stressful and anxiety filled -- but it wasn't. It was a learning experience that ended with a sense of accomplishment and confidence on the part of the home owners. A special thanks to Doug and his team for their exceptional professionalism, approachability, knowledge and hard work.

Conrad Maestas

a year ago

Secundino was great. He tried to repair my leaky outdoor faucet/specet, however it involved much more and he had to go through the inside wall to repair the leak. He was quick, very knowledgeable, explained the next steps along the way and extremely friendly! I am glad that I had a technician that was willing to take the time and ensure the repair was done correctly. Thanks Secundino!

Velvet Farra

a year ago

Cesar Valdez was amazing. He was friendly and answered all questions I had. Even started my water heater pilot again after he repaired my busted pipe. I love how much he not only valued my time. But my situation. Ask for him to come out when you have a problem!!!!

Dawn Duzan

4 months ago

TLC came to our home to detect an underground water leak. They were at our home within a few hours of our calling to schedule an appointment and were prompt, courteous and professional. We will definitely use them in the future and we highly recommend them!

Veronika martinez

3 weeks ago

Thank you Ryan Clark for getting us up and running today! We appreciate your help and Cool Air 😎😎😎

Carol Ann Stevens

5 months ago

The two men Chase Hanley and Joe, were FANTASTIC!!! Kind, excellent job, professional! I would call them again!

Cheryl Huber

a year ago

All above describe the young men who did the work at our home today. They were very polite, concerned, listened to what we had to say about the problems. They explained what they were doing and why ever step of the way. They did not leave until they were completely done. I would and will recommend T L C any one who needs work done correctly and cost effectively.

Jocelyn Lobato

6 months ago

Today my husband and I had our heater serviced by TLC. It was a great experience. My husband called early in the day and we got someone to come out same day. Chance Tsabetsaye was our tech that came to help and he was very knowledgeable and informative. Our heater ended up being just fine, our daughter had stuck some crayons in it and it was omitting a weird smell but Chance helped us clean it out all the way and made sure to test for carbon monoxide (all clear). All-in-all excellent service! Thank you!

Elizabeth Bode

6 months ago

We are new to the area and hit a home run with TLC. Chico was very helpful in providing options. His crew did an excellent job removing the old system and installing the new one. Very professional.

Josh Michelsohn

a year ago

Roy of TLC was professional, kind, efficient, & helpful! He did an excellent job getting our AC unit up & running. TLC always does great work! Thank you, Roy!

Ashley Foley

a year ago

I had such a great experience with TLC! They have been working with me to help figure out my mysterious shower leak. Today Sam came over and, with some sleuthing, figured out where the tiniest of leaks had come from. He was very professional and took his time, but didn't waste time. If he didn't do that I'm sure I'd have paid much more than what this cost me.Sam's remodeling looks great, I didn't know they did that so it was refreshing to not have to worry about that detail. I fully support using this company (and ask for Sam)!

Leanne Sanchez

6 months ago

Ryan Clark is who came out to our house and he was super nice and went above and beyond for us! Will be using them again!

Felipe Mendoza

8 months ago

The technician Ryan was very professional. He explained everything before hand. He also gave suggestions on how to up keep our vents. The cleaning was amazing. Our house smells amazing.

John Mulle

7 months ago

My water line into the home broke around 5:30 PM just as it turned dark. I called TLC and they squeezed me into their very busy morning schedule. Joe and Matt performed a difficult water line repair under the sidewalk without having to rip up the concrete, saving time and money. I am very pleased with the response and professionalism of TLC.

Marie Frazier

10 months ago

I am always very happy with TLC's service and this time is no different. Sam, from the remodeling team, did an exceptional job reattaching my sink to my granite counter. He was professional and friendly, and I highly recommend him as a service person! I'm looking forward to getting my bathroom remodeled by TLC in the near future.

Ryan

2 years ago

Great experience! Dryer duct repair was quick and easy. Took a few visits, but since none of the previous visits could actually make the repair (only diagnose), they only charged me for the actual repair visit. That was a classy move. Saved me $400. Will absolutely use TLC again after that!

Anthony Gallegos

6 months ago

Excellent service by a friendly, thorough, and knowledgeable technician (Chico Apachito). TLC Heating & Plumbing is higher priced than most but you get what you pay for. The diagnosis, running to get the parts, and repairing the radiant heating system was done within two hours. Very pleased with the results.

Lisa Sisneros

a month ago

Shannon and his apprentice were so compassionate and caring . We had been out of town for medical reasons and came home to quite a few problems . They were here all day and took care of everything for us. This was such exceptional work as well as employees that reassured us they had it handled . What a blessing after the stressful 6 months in and out of hospitals

Christin Springs

9 months ago

Chico was my knight in shining armor tonight! I just bought my first home as a single female and the day of closing I nearly froze to death! After YouTube university, I still couldn’t figure out the problem. I called TLC and Chico was at my door within a few items. He was super helpful and gave me some tips that’ll help me be a more informed home owner. Thank you for your work Chico. I look forward to working with you again!

Keith Manley

a month ago

Who comes out at 9pm on a Sunday to fix my AC? TLC does, Chico showed up withing 30 minutes of my call and replaced a capacitor, AC fixed in 20 minutes. Keeping in mind you're going to pay for Sunday night service I would certainly call again if needed. Chico is a knowledgeable tech and personable.

Alicia Ericson

7 months ago

Levi M.Was timely with his service. His expertise found the problem staight out. He provided the maintenance for our out of order heater.He is a pleasant, friendly, and informative. We will keep his business card handy for future heater needs.

Steven Hutchison

2 years ago

This was my first time using TLC and I am very happy with the service. The technician, Gabriel Soto, was very professional with his work standard and also very personable. He made sure that everything was in proper working order and that I was satisfied before he finished the job. The price for the work was a good value and I would recommend TLC and Mr. Soto should anyone require their type of service..

Barbara Evans

4 months ago

Jonathon M and his team did a fantastic job replacing the external water line to my East Mountain home. The job took several days so we had many opportunities to talk about the project. I found the entire team to be both knowledgeable and friendly. This was one of those projects that kept getting more complex as it progressed. Jonathon devised a creative plan that, among other things, ensured easy access to turnoff valves, which was a problem for us before. The team kept me informed each step of the way so there were no surprises at the end. Most importantly, they were great with my four very active and nosy dogs! This is not my first experience with TLC, and they continue to impress me!

Andrea Lazo

a year ago

TLC has saved us 2 times in the last 2 weeks by being able to take care of our issues same day. Today Joe was extremely knowledgeable regarding our hot water heater leak and what should've been done by the original company from the beginning. He made sure I understood the issue and that everything was working before he left. I cannot thank Joe and TLC enough.

Justin Baca

5 months ago

Called for a leak in a water line from the water heater and a leaking faucet. Shannon was the tech that came out. He was on time and very knowledgeable about what needed to be done. He was very patient with me as I asked questions about what was happening. He did a wonderful job and pleasant to talk to.

Scott Parsons

a year ago

Outstanding service as always. Kenny Abeyeta removed and replaced the water heater, and also installed a long run of dryer vent to exit the house rather than into the garage. He did it all in an afternoon: eval, parts shopping, flawless work and clean-up, as well as doing all the paperwork. Just as important, he's had excellent training and enjoys his work, and the people he works with. Those factors alone make business with TLC a pleasure; I know that whatever happens they'll fix it right the first time!

SARAH MARTINEZ

a year ago

Luis Chavez was my tech today he was on time punctual enthusiastic about his job very knowledgeable of everything he was doing very professional and overall a wonderful experience I’m so glad that TLC has him on their team!!! Thank you so much Luis for helping me in keeping the house cool this summer!!!! Keep up the good work!!!!

Erica Nelson

10 months ago

I am so thankful for the great plumbing work that Eddie did to replace my old water shut off valve and to update my old shower fixture. He helped me to understand the updates he recommended, answered all of my questions, and his work was very thorough. Thank you TLC and Eddie!

Steve Matsumoto

a year ago

Fixed the hot water tap connecting to the washing machine. Isaac was educated/trained in his trade. He communicated clearly and had a very genuine professional demeanor. He even was up selling the installation of a soft water filter $5K. Which I think will consider. He politely mentioned completing a Google review. He deserved 5 stars. Isaac stood out as a very good employee that was supportive and proud to work as a TLC employee. I’ve been an Director of Human Resources for 25 years so I know the value of a hood employee. It was also nice to experience great customer service

Ray Lowe

5 months ago

TLC, via Ryan Clark, was awesome! He was on time, professional, courteous, and extremely thorough. Not only would I use TLC again, but I would specifically request Ryan for the job. I can’t say enough about him. Thanks Ryan. I sincerely appreciate the work you did.

Brenda Gonzales

7 months ago

Rogelio and his apprentice did a wonderful job, they were professional, efficient and nice. He replaced my furnace and it works great. They were clean and neat. I was impressed with his knowledge of the job and how well the new unit works. Tanks Rogelio and TLC, a job well done. Roque Gonzales.

Angela Hernandez

a year ago

We needed a new AC unit for our rental. Roy Rodriguez was very responsive and provided me with an immediate estimate and phone call to follow up to answer product questions. He answered my questions in detail with full explanation as to how the new system worked when installed. In addition, he was able to schedule service quickly so tenants weren’t without AC for an extended period. He was polite and courteous. I would definitely recommend him and request him on future services.Angela H

Mark Reynolds

5 months ago

TLC did a great job - they are not the cheapest but you get what you pay for as well - a good job, good professionalism and prompt service. They answered all questions I had during the replacement of the Heater system and followed up on all items I asked about - highly recommend if you want best service and you get what you expect

John Curry

4 months ago

We've been TLC customers for almost 30 years and plan to continue for many more. Shannon and Jared were outstanding!

Sterling Baskerville

a year ago

Jacobe was very professional, friendly, efficient, and informative. He answered all my questions and helped me understand what had to happen and why. We have used TLC before and will continue to be our go-to.

Gloria Tellez

a year ago

My a/c failed due to a belt and motor which needed to bereplaced. These problems didn't surface until the coolerwas in operation since early June when the cooler wasactivated. Your service technician was very polite andprofessional when he explained the problems and had meokay the work before he started. I would highly recommendAlfredo. He represents your company very well.

Ken Hernandez

3 years ago

TLC was the only company that made an effort to get our water heater replacement done the same day. Shannon Rushing made sure explain everything that needed to be done before he started the replacement, ensuring we fully understood what he was doing and how much it would cost. Shannon went over how to make adjustments or light the pilot light if needed before he left. We will definitely call TLC for help in the future. Thanks for being so professional and kind, Shannon!

Crescencio Montero

9 months ago

Brian Richards did at great job. His crew was on time. Quality of work was high. Very patient with all our questions. I had a great experience with TLC

jennifer chavez

a year ago

My nanas a/c was dying a hard death and TLC put in a new one quick and efficiently. Our technician Chris was professional and very helpful with any questions my grandma had. He explained everything to her very well, was very friendly, and did an amazing job. 10/10 recommend.

Urie Hetherington

a month ago

I cannot even begin to express what an amazing experience this was. I was expecting the worst to be honest and Shannon and Mary set my mind at ease immediately with their friendly and professional disposition. They worked quickly and efficiently to replace my outdoor bib, and answered all my questions with confidence. 100% will recommend them to friends.

Jennifer Hinkle

a week ago

TLC help us find the best solution for our HVAC system. Chico was great!

Ken Myers

a year ago

TLC is my go to Plumbing, HVAC & Electrical company, been using them for years. Very professional, easy to work with and they provide quality work.I had a water heater that was 10 years old showing signs of needing a replacement. Santino showed up diagnosed the issue quickly and gave me options on how to solve the probem. I chose to have the unit replaced since it was 10 years old. Santino replaced the water heater in record time, he was very professional, courteous, explaining everything in detail. He said I could call him if there were any issues.Highly recommend Santino and TLC.Great job!

Janice Ramos

a year ago

Replaced, textured and painted drywall and it perfectly matched the other walls in the bathroom. Replaced two toilets. My craftsman was very kind and respectful. He arrived when he was suppose to and he had all the equipment to do the job. TLC is the repair and service company I will call from now on. Thank you for your excellent service. Janice Ramos

Chris Benitez

2 years ago

I chose TLC because of the great reviews from others. They are the most expensive in town, but it seemed like they were still the right choice to get the job done right, so I decided to hire them to come out and service my furnace and winterize my swamp cooler. I am sorry to say that I could not have been more disappointed with my service, or the customer service after the fact. If I could give 0 stars I would.The technician got my swamp cooler winterized very quickly. However, when it came to servicing my furnace, he flat out refused to touch it. He said that the safety didn’t look right, that “it had been rigged up in an unprofessional manner,“ and that he wasn’t sure if it was safe to start, saying that he wouldn’t touch it, literally. He tried to convince me to buy a new forced air furnace, which would have costed $3200 to $3400.Although he was only at my property for 30 minutes, maybe less, and had refused to do what I had hired him to do, he still tried to charge me the full $120 for an hour of service. When I complained he gave me like an $8 discount. With tax it was still like $116 to not even get the work done.I called around to other plumbers, thinking maybe my furnace was broken, and ended up finding someone from a much smaller company to come out the next day. He had my furnace running within 10 minutes, and he had a wand to check for gas leaks, to ensure that my furnace was safe. He only charged me for a half hour, and the rate was cheaper than what TLC charged me when their technician refused to do the work.I called and left a message with TLC about my experience, requesting at least a partial refund, because their technician showed up without the necessary tools and refused to do the job, causing me to have to hire another plumber to do the work I had paid them to do. They never returned my call.For what they charge, I really expected better. At the bare minimum, I expected them to at least do the work I had hired them for, not try to sell me a $3400 heater that I didn’t need.

Ben

a week ago

Ryan quickly found and solved the issue with our cooler, highly recommend!

Thibs Family Holdings

8 months ago

TLC came out to do my electrical work and charged me 10k for it which was over priced but in a pinch so we used them. After all the plugs and switches were installed and the job was done none of the plugs were tied to the circuit breaker so I had no power and they tied all the exsisting power to whatever circuit breaker they wanted to without our input or knowledge so now I am unable to turn off my warehouse lights without having my front half of the building able to turn the power on and off and they didn’t not accomfor drywall when installing gang boxes a apprentice electrician would know to do this. They never designated circuit breakers for what I asked them to they basically do what they want then tell you that how you asked for it and over charge you by thousands, then when I called and complained there site manager Albert and Arnould come out say they will fix it and then they fix it and you recicive a invoice for work two weeks later so THESE PEOPLE MESSED UP HAD TO COME BACK OUT AND FIX IT DONT FIX THERE WORK AND THEN CHARGE YOU MORE MONEY. PEOPLE BE WARE THIS COMPANY WILL BILL YOU FOR DRIVING IF THEY FIND A WAY THEY OVER CHARGE AND DONT HOLD UP THERE QUOTES THE WRITE THESE ARE CROOKS

Tim O'Brien

5 months ago

Josh has been a lifesaver for us on several different occasions and we appreciate his professionalism, knowledge and courtesy. He is always quick to respond and gives wonderful service and great advice on keeping our plumbing system optimally operational. He is a great asset to TLC. Thanks Josh! Tim and Kris

Katelyn Bowlin

a month ago

Elijah came out to fix some electrical issues we had on our home inspection. He was very friendly, fast, and professional!

Riley O'Neal

a year ago

Ryan Clark performed a duct cleaning service for us at our property. We have a newborn, and we have been really concerned with the old debris from the evaporative cooling that was installed at this property before we got refrigerated air.Ryan was incredibly detailed with the process and guiding us through the scope of work. After the ducts were cleaned, he cleaned up after himself throughout our house.I highly recommend TLC and Ryan Clark for their duct cleaning and other services.

Vivek Agarwal

2 years ago

I went with TLC plumbing for its fantastic reviews and they technically do a good job. Less than a year ago, i had them install a new water softener and it stopped functioning before 1 year. I figured there is full warranty for a year and then 10-15 years manufacturers warranty for parts. So instead of looking into it myself, i called them and told them what the issue was. They said its no problem, the system is under warranty and asked if the time slot worked for me.To my surprise, they charged me over $400 for a easy but time consuming repair. Extremely disappointed that first they did not do this for free, considering it was within the year and secondly they did not give any idea or estimate up front.The technician is solid technically and goes to show the reviews. But extremely disappointed with the warranty support and billing. Had i known, i would have done it myself. Sad to say, but i am not going to be calling TLC again or recommending them to anyone.****************I am going to leave the original details as is for why it was 1 star originally. Right after this review, i called Jay at TLC and told him about the charge. He looked into it and said he will talk with Becky and get back to me. He called me back within 10 minutes and said that they will do a refund for the labor charges. This is the level of service and professionalism i would expect and why they are at a 5 star rating.

Sue Ortiz

a year ago

Lucas was very professional and extremely helpful in repairing our water leak and shower faucet issues, He was efficient, professional and worked tirelessly to resolve our problems. This young man gave us excellent customer service.

Eric Chappelle

3 years ago

I recently purchased new appliances and when they were installed the washer didn’t work. The installer told me it was a plumbing issue (although water was coming from the wall).I called TLC on my moms recommendation. They were professional and friendly on the phone. They sent James Crespin to my house. He was great to work with. The company kept me informed about his arrival (a problem with the late installers who I had to rearrange my day around with attitude from their phone center) James went above the call of duty trying everything within his scope to help me with my issue.I highly recommend TLC and that James is a keeper!!!

Catherine Fridey

6 months ago

Enrique Diaz, Sergio Delgado, and the rest of the TLC team did a great job installing wiring for an electric stove and doing the drywall and painting a pipe to match the house stucco.

David Clanon

7 months ago

Woke up Sunday to a cold house and a pilot light that wouldn't stay on . Called tlc. On call technician was out in about 2 hrs, letting us know he was on way. Juan correctly diagnosed a faulty thermocouple and replaced it in about 15 mins. Very courteous and professional. Thank you Juan Macias and TLC!

Tony Manubay

7 months ago

We had 2 issues. 1) a ruptured outdoor faucet bib 2) a poorly draining kitchen sink. Shannon, who took care of the outdoor hose bib issue, was on time, looked at the problem and presented 3 possible repair options, all within 12 minutes. He then proceeded to repair the problem in less than 20 minutes. He was courteous, succint with his explanations and efficient. Joseph took care of problem #2. He took care of the problem in less than 25 minutes and subsequently offered tips on preventative maintenance. Both Shannon and Joseph then told me about your company's yearly preventive maintenance program. I believe you have at least 2 very good and capable employees in these guys!

Carole Douras

a year ago

We really appreciate TLC. Ston just left after clearing our drain. He was very informative, respectful and did excellent work. We had Dominic do some repairs on our heating intake vent and he also was knowledgeable, efficient and courteous. Good service and good people!

Anjel B

5 months ago

Sergio was professional tidy and fast. He left the area clean and neat. They showed up when they said and were left the area cleaner than found. Thank you Sergio!

Bryan Bartucci

2 years ago

Shannon and Dominic replaced my outside water bib for my house. In and out in about 20 minutes with no mess and the pipe was installed better than original. Not to mention on time and very personable. TLC has my business from here on out. Thank you again for the excellent work and customer service.

The Autistic Veteran

a month ago

TLC strives to hire the top 5% of Tradespeople and Professionals and keep them.
Honesty, Hard Work, Respect, Compassion, Consistency.
These are the values that are upheld.

Peggy Martin

a year ago

Good Morning,...sorry for late replay. On Monday,May 23rd...Issac from TLC came to service my sister's swamp cooler for Summer. This young gentleman was prompt, courteous, and spot on w/ his observation, recommendation, and service. Totally happy ..a keeper!! Thank you for everything. Will definitely be in touch in future

Dee Bryan

a week ago

Electrical in Master bedroom suddenly went out. I called TLC because I have used them when I had a plumbing emergency. Alberto was very personable and explained what he was doing, located the problem and fixed everything within 30 minutes.

B. H.

a year ago

I wanted to thank Antonio and Chase, who were professional, knowledgeable, and overall genuinely good guys for fixing my backyard sprinkler and installing a new Back Flow Preventer. I had no idea what this pipe did except I had a break in the pipe and my sprinklers weren't working. Well it turns out is important for preventing yucky back flowing stuff (gross stuff) into our houses, businesses, and overall water systems. We had a few laughs and and education from the pipe guy on what a Back Flow Preventer does around the house. I feel that if I am having problems I can call these guys up and they will come back and fix it. Although, I don't necessarily think TLC is always the cheapest services around, they have stood by their services and that is important to me. Thanks guys!

October Nicole

a year ago

Truly upstanding professionals! I cannot thank TLC enough- Especially and specifically Hugo, Fred and the manager who I spoke to when I had a couple of issues and a small problem. The manager truly went above and beyond to fix my problem and make things right. They truly stand behind their make it right Guarantee. Every Tech the manager and supervisor sent out was incredibly friendly and helpful. I am amazed at the level of customer service they provide, Which great customer service is very hard to find these days. Rest assured you will be in good hands with TLC. I am forever grateful and thankful for what you all did and the service you provided. HUGE THANK YOU!!!

Suzanne Watters

5 months ago

Had 2 older HVAC units removed and new units installed. Alfredo Zarate and his team from TLC did an outstanding job. The project was complicated because it involved scheduling team members, including crane work, removal of two 3-ton units from tight areas and installation of new ones with electrical and natural gas hook-ups. Would definitely use TLC Plumbing, HVAC, & Electrical for all future jobs.

barbie beuzekom

6 months ago

I had an outdoor plumbing leak, they responded quickly found the problem and finished repairs quicker than they initially thought. Santino was very professional, they even made all efforts to clean up after they completed the repairs. I will definitely use TLC again and request Santino.

Nathan Lerner

8 months ago

I had a pipe burst yesterday afternoon the first technician came out, and he was not able to fix my issue. He advised me he would be able to get someone out to my house sometime in the am.Fast forward till next day, my plumber came he was extremely nice and sympathetic towards my problem. He was able to fix everything. I have to tell you the plumber that came out did. Or look a day over 18, he was actually 19! He had a work ethic and customer service skills that I have never thought someone that young would have. The kid from last night and today both mistOf been anomalies, because of there age and their skills. It was an extreme pleasure to pay tlc money to have these two come out to my house they were superhero’s with plumbing equipment. Thank you for the help and great customer service.

James Peterson

a year ago

Roy Rodriguez is a fantastic representative for TLC plumbing and heating! He communicates extremely well and thoroughly and has a great customer service attitude. He called well in advance of arriving at our house to make sure we were available and when he arrived he gave us a quick overview of what he was going to do and then got right to it. Once the problem was solved he clearly explained what the issue was without making me feel small or embarrassed when I learned the problem was my fault. He was very courteous and asked us to keep his contact information and call him directly if we like or we could call the main office and ask for him if any other issues came up that we needed his help for . Roy is definitely the kind of customer service agent that I would love to have on my team. TSC should be proud to have him on their’s.

John Wilson

7 months ago

Started with an intermittent problem with a year and a half old Rheem hot water tank. After 4 attempts to repair without any luck and Rheem's concurrence returned tank to Home Depot. Installed a tank TLC carries and so far so good. Ivan was the TLC tech working the problem as well as the installation. He is very respectful and followed through with what he said he would do. Thank you Ivan and TLC.

Jay Hodge

6 months ago

We needed to have our 220v outlet relocated for the installation of our new microwave/oven combo unit.I called TLC and asked them if they did that type of work. Not only could they do it, but they had two electricians here literally within 15 minutes! Talk about service!!!The guys were extremely courteous and efficient. Within a half hour they were done and had everything cleaned up. We even got a senior discount.TLC is the best! Thanks guys.

Heather Sweetser

3 years ago

I wasn't going to use TLC ever again because I had a bad experience once, but the other plumbing company we were using closed. TLC was the only place I called who was able to get someone out the same day - we had a minor emergency after a pipe in our yard cracked and started a small lake.I'm glad I decided to give them another shot! Marcus Chavez was so kind and helpful, and worked in the heat for two hours to get the issue resolved. He showed me the problem and explained what happened, and was so professional about it. He even smoothed out the dirt over the area where the lake was even though it was so hot and that wasn't really a part of his job. He fixed a separate leak inside our house as well. He really changed my opinion of this company.

Jay B

2 months ago

The gentleman that came to my house was outstanding. He did some thing that I was told was not able to be done by other plumbing companies did it and left a beautiful job with nothing to see to let you know that anyone have even been there looks as if it was never touched. Beautiful Work beautiful.

Kerri West (Yesimaninja)

6 months ago

You lied about a part to make money off me. Your dishonesty is beyond harmful and embarrassing as I racked up a bill on my electricity because I can’t afford thousands of dollars for a unit that DOESNT need replacing. Way to go. Lying poopsacks.It is too late. I used a different company that sent an experienced tech to solve the issue. This was yesterday. The parts were in town at one of the two major places that sell parts for units. Word around town is that you send the rookies to sell units instead of fixing the malfunctions. I believe it. If they had just looked at the number on the part they could have fixed it and saved me the panic.

Christine V

8 months ago

Once again, I needed TLC and the service man, Jonathan Rael, was professional, quick, very helpful, and thorough. He inspected the wires where the dishwasher caught on fire to insure it wasn’t a short, changed the outlet, and did an excellent job. I’m always happy with TLC. Thank you!

Olivia Garcia

a year ago

We have used TLC for multiple properties for a multitude of reasons; turning on and getting one of the properties ready for the winter season. We have elderly renters in the home and they treated them so respectfully and helped them with their needs. We have also used them for another property that we were selling and they got the property ready per inspection code which entailed having a new water heater installed, placed within code specifications, address a plumping leak and remediation of said leak. The also fixed the AC duct and put it up to code. On another property they have addressed our refrigerated air conditioner issues and have helped us with our inground pool plumbing as well. Cody Mansfield and his team have been highly professional when they have come out to our properties and very respectful to our renters that are in each home. We will continue to us them if any issues arise and we recommend them to everyone we know! They have our business for the years to come!

Jennifer Valenti

a year ago

Ramon and Raul did an excellent job. I had a complete bathroom remodel and I'm very pleased with the outcome. Ramon even fixed a bad DIY repair the previous homeowner had attempted. These guys were great!

Bob Frohmader

6 months ago

TLC performed the cleaning of our household HVAC ducts and our dryer vent. Ryan Clark was the technician and he was friendly, professional, and proficient. He explained the process and finished the job ahead of schedule. Not the first job that TLC has performed and we are always happy with their service.

Henry Holmes

8 months ago

We recently had a problem with TLC plumbing repair, nothing major just a problem. We contacted the company and they had me speak to a manager by the name of Wes. He was professional and genuinely concerned, even drove to Bosque Farms to see for himself. Upon arriving he agreed that there was an issue and put a couple of employees on it very quickly. They were professional and friendly and did a fantastic job of correcting the concern. We also had them install a couple of water heaters, I was so impressed with the job they did it was perfectly done.Finding a company to stand by their work is getting harder and harder to find! I highly recommend TLC for the quality of work they do, but more importantly when there is a problem they are quick to correct it.Thanks guys for all you didHenry HolmesOwner Beehive Assisted Living home of Bosque Farms.

Amara Cambridge

6 months ago

Jonathan Molinar was extremely professional and took care of my irrigation system leak quickly. Prior to arriving, he kept me updated on any delays he would have before getting to my residence. I would not hesitate to call TLC again.

Maria Gutierrez

4 months ago

Each time I have used TLC they have always been very professional and this time was no different. They arrived on time, did great work, checked everything before they left and cleaned up after themselves. I will definitely use them again for any plumbing needs.

Carolyn Blossom

a year ago

Chance and Chris replaced our old swamp cooler. They did a good job and had wonderful customer service skills. Much appreciation for their professionalism, too! Thank you

Sara Pennington

11 months ago

Alfredo Z was really professional. He explained all the issues with my swamp cooler, how he was going to fix them and gave me no pressure options for the repairs. He gave me advice on future maintenance and even made me a video showing me what all was repaired (I don’t do ladders). Great service. Definitely recommend.

Michael Smith

a year ago

Jake Higgins and Chico installed a new HVAC system at my home on July 11th 2022. From start to finish Jake and Chico were professional, polite and on-time. Jake and Chico answered all my questions about the new system and provided both a high-level and technical response.Jake and Chico worked well together as a team and paid close attention to the details of the install. There was no messing around during the install and it was impressive to see how prepared these gentlemen were as they executed the HVAC install.Thank you both for your time and professionalism.

Rebecca Brahm

3 months ago

Xander was wonderful!
He arrived on time and did a great job of getting our swamp cooler functioning again!

Jon Kuncel

2 years ago

Travis Day (and his whole crew - Joe, Issac(?), Jr., and others) were awesome. I had used TLC before for a water main break at my own house. He did such a good job and was so friendly, I saved his card. When my mother-in-law had a major water line breakage I called him immediately. They worked long hard hours identifying the problem and gave us several options and advice. We ended up re-plumbing the entire house. They were professional, polite and very friendly. I will call TLC every time.

John Kelly

a year ago

I’ve used TLC before and if anyone asks, call TLC first for all your ‘round-the-house needs. Y’all have always taken care my serious plumbing at my house. Much appreciation to Z. Serrano, next problem with my plumbing, heating or cooling, I’ll be calling TLC.

Antoinette Toya

a year ago

Service from TLC has been top notch, attention & service conducted by Barton Chinana with his assistants has been very productive & efficient. We have had no issues since work was conducted, if we have questions we have had answers almost instantly. We are very satisfied with their professionalism and excellent quality of work. Thank you!

Susan Bishop

a year ago

Shannon, the TLC plumber, arrived within 2 hours of me calling for an emergency water leak (TLC knew I had already turned off the water at the street). He quickly diagnosed the problem and gave me a worse case price quote. That didn't turn out to be the case. He was able to replace a faulty outdoor spigot and pipe and opened up the wall inside where water had gushed in the house when the pipe failed. He was not able to test the repair due to the city turning off the water area wide at almost the same time as our leak. But, he did give me his cell number and asked me to text him when service was restored. Thankfully, all was well! I was very happy with his knowledgeable, efficient, friendly service. He also asked about a military discount, which we we able to take advantage of.We have had TLC replace a boiler, install 3 toilets, replace numerous bathroom sinks & faucets, install a R/O water system, remove/replace a bathtub, which involved tiling, install double wall ovens and install a ceiling fan. We have been very pleased with their work.

Juliette McCoy

a year ago

The entire process of acquiring a new HVAC system was seamless. From Riley, the sales consultant who came out and gave us our options, he was honest and gave us the tools to make an informed decision on this significant investment. Brian Richards and Jacob Martinez were exceptional installers. They were timely, communicated to me and provided updates throughout the entire process, answered my questions, and cleaned up after the job was done. I have used TLC for other heating, cooling, and plumbing needs and will continue to do so. Thank you to the team and their professionalism.

Mary Ann Padilla

3 years ago

I have been using TLC for the last 12 years and they have taken very good care of me. Whether it was for a heater/air conversion, or a plumbing issue, they have always been professional, prompt and efficient with their services. I recently converted to Central Air and again, their staff was kind, knowledgeable and efficient from the first phone call until completion. I highly recommend TLC and would give them more than 5 stars if that was an option.

JPW EMS

5 months ago

Shanon explained what the problem was. He told me my options. He showed me the cost. He installed the new water heater with efficiency and was through. Excellent job.

Moe Ganzon

3 months ago

Very professional techs Ryan Clark , Derek Brownson and Saul Vasquez , they did a wonderful job showing me everything they were doing and I felt very comfortable with these guys in my home. Very professional and respectful guys. You cannot beat their price or their service. Great company. My family plans to use TLC for multiple projects

Nicolette Laros

7 months ago

I had a leak with my shower, they came right away, Gabriel was super fantastic about communication, he told he when he would be there, what he was doing, what he needed to leave to get. The problem ended up being more complicated than we thought and he was SO great explaining what the problem was and fixing it.

Emily White

6 months ago

I thought I’d have to go without hot water for a week, but we called TLC thank goodness! They were on their way within minutes of our phone call! Not only that, they were very personable and put me at ease when they said they could install a brand new hot water tank and replace all of the accessories that were damaged by hard water. I am so grateful for Shannon and David for their friendly demeanor, as well as their quick and thorough work. (They even put my cleaning supplies back into the cabinet under the sink after replacing a part!) I was like WOW!! In a world where customer service is practically nonexistent, these gentlemen have restored my faith in humanity! 😄 They said they offer a service where they check your A/C, plumbing, etc. twice a year and I’m signing up immediately! Knowing that you’re home is taken care of by professionals that actually care about their job… That’s priceless!

Lauren O'Neal

a year ago

Now that we have been able to enjoy our completed master bathroom remodel for a few months, I would like to recognize Ed Apodaca from TLC’s remodel team. Not only did Ed do outstanding work, but he was extremely professional and kind. He was very respectful of the fact that we had a newborn in the house at the time and kept the remodel area exceptionally clean. As with any big project, we ran into a few unforeseen hiccups along the way, but Ed was very patient and came up with some great solutions. I would highly recommend Ed and TLC’s remodel department!

Lucky Extra

2 weeks ago

Ryan was on time, professional, and fixed the swamp cooler in a timely manner.

Jess Maria

5 months ago

Shannon Rushing,
came into Firestone and repaired both toilets in the tech restroom. He was very professional he went over all needed parts and showed me when it was done. Very friendly and the best part was he left zero mess behind.

Bernadette Olivas

a month ago

Long story short, one of TLC's technicians named Carlos Was dispatched to my home to repair the air conditioner. He failed to install the flywheel Correctly and as a result my a/c unit was severely Damaged. Parts were ordered Over three weeks ago. I'm still waiting. I'm still sitting in the heat. 104 degrees in my house. My kids and my Pets are All dying on the vine. TLC has pushed me off to the side. And does not care about their customers do not go to this company.* UPDATE*I failed to mention that they did bring 2 air conditioners, however, we could only use one. Because it kept popping the fuse. They use a lot of energy.Haven't heard anything yet for today although was told it was scheduled. Gonna wait and hope they show up. This is the fourth day my husband has had to skip work For this Problem.*Update* same day...Thank you to TLCA/C unit installed and working well.You came through for us. I appreciate it.🌟 🌟 🌟 🌟

Jep Choate

a year ago

Michael Simms of TLC was the right person at the right time to rescue us during a recent heat wave in the Albuquerque area. My wife and I had called on Michael previously to work on our furnace, which, although a couple of years old, and still under warranty, required parts replacement and tuning during some of the coldest times of the year. Michael was always prompt and professional, and he had tuned our heater better than anyone before. Now, during the heat wave, the fan motor went out on the cooling unit on the roof, and TLC diagnosed the problem right away. The replacement motor was ordered immediately, but would only be available after a few days. Meanwhile, heat continued to build outside, and inside our home. Within a few hours Michael managed to secure a rescue fan motor for us. He replaced the failed motor with this rescue', and we had instant cool air for three days of very uncomfortable outside temperatures. When the OEM motor came in, he was out to the house and replaced the rescue motor. Thanks to Michael, we're comfortable and cool, with minimal inconvenience. The service from TLC has been outstanding, and Michael Simms professional work and expertise has been a real blessing to us. Thank you Michael and TLC!

Gemma Zapater

a year ago

Excellent service. The technicians (Roy, Lawrence & Alfredo) are very professional, friendly and provided a great service. Content with our HVAC system installation. No complaints.

b y

a year ago

Very satisfied, service was excellent. The tech, Ryan, was knowledgeable and let us know what the procedure would be. Very professional and the post work clean up was thorough. i have always been happy with TLC's work and this was no exception - thanks, Ryan, appreciate your time and good work.

Jacob Candelaria

a year ago

Absolutely unprofessional and a waste of your time.We had an estimate scheduled for a Friday morning between 10 and noon. I had to clear an entire morning of work to accomodate the estimate. The estimator, however, failed to show, and did not call us to check in or tell us that he just was not going to show up. When we finally called back to the dispatcher/manager, we were told off by the manager who made the entire situation our fault.Will NEVER give this company my business again.

Charity Montoya

a year ago

Always get a second opinion!! My A/C stopped working. Called TLC for a diagnosis. They did come out in a timely manner.They said the compressor needed to be replaced and they no longer make the parts. They suggested a new unit ranging from $13,000 to $15,000. We got a second opinion through another company. Our A/C is now up and running again with an $80 part.Edit/Update: TLC's Keanu called to apologize and refunded the diagnostic fee. We appreciate the professionalism and courtesy of correcting the mistake!!

Christine Hahn

3 years ago

I contacted TLC with an abundance of plumbing and electrical needs.. two full work days of non stop work’s worth. Jay rounded up the troops and between electrical and plumbing they got it all done in only two days. Jason from plumbing was professional, courteous and explained everything each step of the way. He went above and beyond in kindness and customer service.Enrique in electrical followed suit to the letter. He even put shoe covers on before entering my home after being in the mud. He had a new technician with him learning and he was also very professional, polite and pleasant. I will not hesitate to call on any TLC team member for any of the needs they service. The parts and appliances are of the highest quality, something I haven’t seen in a very long time.

Gloria Ortiz

6 months ago

Ryan Clark was professional and explained what he was going to be doing every step of the way. He is punctual and friendly. He cleaned up after his job was done. He even had a vacuum and cleaned the area before he left. I’m very pleased with his work.

monica kalivoda

a year ago

Had AC go out on Friday night. Called 24 hr service line. Almost immediate response back. Was told to call back Sat morning, which I did. Within an hour, Jason (HE DESERVES A RAISE…..), called back. After brief description on my issue, he had problem diagnosed over the phone. Arrived within a few mins, went right to the furnace, fixed the problem, then shook my hand!THANKS JASON! Your expertise, professionalism, and kindness, are truly an asset to TLC!!

Cristine Lovato

2 months ago

I just want to thank TLC, and Rick L.
I had some irrigation problems, Rick came out, and answered all my questions cam up with a solution to fixing my problem. what a fantastic plumber!

Ann Benning

6 months ago

Ryan Clark recently came to my home to clean my dryer vents. He was very professional and knowledgeable. He called me before to let me know he was on his way. After he was done, he left my home cleaner than it was before and was nice enough to move my washer closer to another wall for me. I highly recommend him if you need dryer vents cleaned.

Robert Guida

a year ago

Very knowledgeable, and pleasant! I will ask for him for any plumbing work I have in the future. TLC does quality work and will now use them for all my plumbing work. Thank you to the plumbing tech and TLC, a job well done!

Jeff Dye

a year ago

Same day service (within a couple hours of call). Kenny and Shannon were very polite and very quick and clean with their work. They came prepared with all needed parts and tools. Thank you!

Andrew Garlick

9 months ago

I had Ryan Clark clean my ducts, and he did a really great job! Not only did he show up early for the appointment, but the whole process was quick and efficient. Every time I've used this company they've been professional and courteous

Christina Donley

a year ago

Ryan was great. His work was precise and kept things very tidy and clean. Very professional and kind. I’ve heard horror stories of messes left by duct cleaning, but the registers are clean and I feel confident going into the winter. A+

Donna Williams

3 months ago

Ryan Clark cleaned the ducts in the house today
He did a great job and another TLC employee gets an A+. He was very kind and considerate and professional
TLC is the best company in Albuquerque

Danielle Bever

11 months ago

What a professional and knowledgeable team. On time, worked hard, cleaned up everything, you would never have known they were here. From Riely coming out to Check out our system and giving us an estimate, explaining our options, zero pressure with such a large investment. To carlos and luis installing our new HVAC system, would highly recommend to anyone.

ramon sedillo

2 months ago

Shannon was great, he helped and didn’t try to up sell. He got everything done quickly while I worked from home. Cleaned up and charged appropriately.

M. Jane Wolf

11 months ago

Had an emergency situation with a main conduit that had pulled loose from the house, and could've pulled loose from the box. With the potential for a storm, things could've gotten dangerous. Called and they sent Dakota, a wonderful electrician, who secured the conduit, and checked the wiring. Great job!

Christine Christy

5 months ago

Jonathan Molinar was outstanding! He explained that a replacement nozzle I’d provided wasn’t going to work, and gave us options to fix the issue. We ended up getting a new kitchen faucet, and we love it! He also addressed another issue and fixed that, as well. He was such a professional young man and very knowledgeable. I won’t use any other company. TLC has done a lot of past work for us, and we will always turn to them first!

Christine Pedroza

5 months ago

TLC team were extremely professional, responsive, dependable and did great work. Will do business with them again for future home reno projects.

Victor Martinez

a year ago

Thanks TLC, especially to Ben Rivera he came out after hours and fixed my leak. He was on time, fast and efficient. Thanks again and an amazing job!!!

Lesa Dennis

3 months ago

Alberto and his associate (sorry I did not commit his name to memory) re-located ceiling fan and assembled and installed new ceiling fans. This is the third time they have worked @ my house. They are efficient, meticulous, and don't mind answering questions! All and all very informative, and their work is perfect.Truly a pleasure to work with for any electrical projects you have.

Renay Moya

2 months ago

My rental had a hot /cold water issue so I called TLC and they scheduled an appointment for me the next day. Eddie called to advise he was on his way and was very professional, polite, patient and thorough.I was very pleased with the service I received from TLC and from Eddie.I will use them again and would certainly recommend them!Renay M.(Homeowner)

Marteena Martinez

3 months ago

I had a leak in my second story shower that was leaking to the downstairs laundry room. I called a few places after hours (8:30pm) and left my name with several answering services. I scheduled one for a week out but when TLC called back they said they could come out first thing the following day!My mom (83) was the only one home as myself, hubby and son were all at work. Shannon came out and was polite, considerate and kept excellent communication with her and me over the phone. He assured her that he would he in and out and with me of the needs and time it would take to complete the project.

Dug VerLoren

a year ago

I called yesterday, and they scheduled for this afternoon. Shannon called me at 11am to say that he was ahead of schedule and asked if he start early (which is completely unheard of with plumbers!). He was professional, polite, and knowledgeable. He worked quickly and did an excellent job! The pricing is fair and easy to understand.Would definitely recommend!

Kris Shepard

5 months ago

Shannon was great! Explained the issues and the fixes while he was working. Extremely professional and I would highly recommend. Thanks!

Marsha Montoya

2 years ago

Shannon Rushing and Alex did a great job. They were very friendly and professional while they installed a garbage disposal. They used COVID safety rules which I was happy about. This is the first time using TLC I would recommend them to everyone who has plumbing issues. Thank you Shannon, Alex and TLC

Jeffery Dow

a year ago

We had TLC replace our old air conditioner with a heat pump and our gas water heater with an electric model. The work they did was excellent, taking two days to complete the project. They brought everything up to code and installed a n additional electrical circuit to power the new air handler, using an existing conduit through which to run the line, thus minimizing the impacts to the walls. They also cleaned up the garage and installed a new thermostat. TLC did an excellent job and we are very pleased with their work.

Jenni Pandazis

4 months ago

Quinn is AMAZING! TLC will be our go to from now on! We lost hot water in our entire house on a Saturday night. He contacted us within 15 minutes of us calling in our issue, talked us through a couple things over the phone and was able to solve our issue without even coming out! He was clearly very knowledgeable about the different brands of tankless water heaters, and even shared some good info with us about what can and can’t be handled over the weekends as an emergency should we ever have trouble again.

Chris Peach

2 years ago

I had a busted pipe under my kitchen sink happen suddenly the other day & needed it fixed ASAP, I called TLC & they came out within an hour & had it fixed. I initially had a problem with the bill & was confused about a charge & posted my frustration on this review , I was informed to call them the following day & spoke with Becky who is an extremely nice & helpful woman & got it all cleared up. They did excellent work & had even better customer service. I'd recommend them to anyone in need of the services the provide.

Karen King

7 months ago

I highly recommend TLC, plumbing and heating! I needed a wall furnace replaced in an older home. They recommended a mini split, which is both safer and quieter. TLC was able to upgrade our electrical panel and do all the work required to restore the room to its original Condition. That required many different disciplines. Every person I encountered was professional, knowledgeable, personable, and trustworthy. I can’t say enough good things about them!

Kathy Rogers

a month ago

Ryan Clark from TLC handled the seasonal startup of my swamp cooler this morning. He was great, arriving early after calling to see if that was okay. The service was fast and professional. Thanks for the service.

Iggy M

8 months ago

For large projects - go somewhere else!! (Unless you need financing, as they do offer that)We purchased a home in 2021 that needs some upgrades to be in code and just running optimally. We knew going in that these would be higher bills to get everything done. I called the day after Christmas in 2021 to receive a quote from TLC for the first part - the plumbing. Going back and forth over the next 7 (I'll take responsibility for 2 of them) months, we finally got a quote for everything we wanted listed. I'm not a fan of the quote process as a lay person can't really understand what all is listed and being done - made me wonder if everything was going to happen or if there were going to be massive change orders. There was one item I wanted but wasn't needed that would be complicated, but do-able, that they just did not want to add to the quote. The first quote just weren't even possible options as they later discovered themselves. They finally came out to do the work and mostly did a fantastic job. One thing was changed (and looks horrible) without communication. The one big plus is TLC partners with several companies for financing options.Once the plumbing was done, we needed to focus on the electricity. Someone came out, freaked out a bit and said he'd need to spend a day at our house to give us a good quote. Called and texted several times, with just vague responses. We even called the main number and mentioned we weren't getting responses. Still nothing, 5 months later. I don't have 7 months to convince these people to give me a quote for each project. Going elsewhere now.It's mind boggling to me that a company doesn't want $20k - $30k or even more jobs (at least 3 of these), just unwilling and dragging their feet to do quotes or even respond to communication. I've used them before for small jobs and probably will again for those (less than $1k and several hours) But, if you have a large job you want done timely, go elsewhere. Albuquerque Plumbing and Heating gives logical, readable quotes, generally within 1 day, and include everything you requested.

Deborah Simons

3 months ago

I used TLC for atleast 5 years. Last year, they serviced my swamp cooler and I requested thick Aspen pads. I had to call for four more appts to address a lack of cooling, nothing was fixed over the hot summer. Today, another company came out to get the cooler running. They found garbage blue pads that had been pieced together like some kid performed the job. They wasted my time, my money and took advantage of me (I'm 76 years old). They tried to upsell me things that were not needed to the sum of $500. They take advantage of old people. DO NOT use TLC!

Donna Sullivan

6 months ago

My experience with TLC was wonderful. They installed an airconditioner and heater. They educated us on our new equipment and the costs of the new airconditioner and heater.

Tony Recker

a month ago

Sam did an awesome job in quickly touching up the work completed by an electrical crew that upgraded and moved lights and thermostat but didn't have the skill base for drywall patching and sealing.

dortlet

4 years ago

I had an electrical issue on Black Friday, a holiday weekend. Placed a call to TLC that was answered by Mike Gibson. Mike was so professional and considerate, he walked me through resetting my circuit breaker and helped me identify the issue over the phone!!! This saved me the extra cost of an after hours service fee which helped tremendously! We pin pointed the problem was with my ceiling fan and he was ready to come to fix it on the spot until I told him how high up the ceiling fan was. Mike suggested I take a photo and send it to him so he would have a better idea of what ladder he would need. After sending the photo's he was able to assess what he would need to access the fan and made some suggestions on a replacement. He also reassured me that by keeping the fan and light off it should be fine until it is replaced. I can't tell you what a relief this was and how much I appreciate Mike's willingness to help. I love TLC, I've used their services before and have always felt like they truly care and offer great service. Thank you again Mike Gibson for going above and beyond this holiday weekend, as I know you are all so busy!Sincerely,Dorothy Wilde

cynthia meachum

3 years ago

Our 17-yr old water heater sprang a bad leak this morning and needed replaced asap. Called TLC and a serviceman was here within an hour. His name Shannon Rushing... highly recommend this guy if you get to select your serviceman. Not only was he extremely competent in the removal of the old unit, replumbing some of the lines due to new codes, and installation of the new water heater, he was congenial and explained technical stuff as I asked. Very pleasant experience. I always call TLC for all my plumbing needs which have been several over the years. All their service guys have been awesome!!

Matt George

6 months ago

Had an old fitting start to leak on a Friday evening. Attempted to fix it, but realized quickly I needed help. TLC sent out Shannon Rushing to help. Shannon was quick, professional, knowledgeable and amazing to work with. I really felt he cared about helping us out and made sure to leave his info if anything else came up. 10/10 service. Anyone would be lucky to have Mr. Rushing come do work for them.

Cynthia S.

3 years ago

TLC has done repairs at our house on various plumbing issues twice in the last couple of weeks. They were always on time (always called 30 minutes before arriving), did wonderful work, and were very reasonably priced! I moved here from a smaller community where we didn't have access to excellent, fast, reasonably priced plumbing repair...I tell you TLC is the dream plumbing company! Everyone we met has been professional, personable, and really helpful. TLC rocks and I'll use them again and again!

Curtis & Lynn

3 years ago

We found TLC to be an exceptional service, especially when there's an urgency to be addressed. They have excellent communication, respond quickly and do the work in a timely fashion. Joseph knew exactly what the problem was when we spoke with him on the phone. When he arrived he wasted no time explaining the problem and how he'd resolve it. In less than an hour he was done. We can't say enough about TLC. Their customer service line and response time were impressive. TLC will be our choice anytime we have a plumbing problem.Very satisfied customers. L & C

Allyssa Chiu

a year ago

We had our dryer vent cleaned out by TLC and the service was great. Arrived early, took care of the service and cleaned up afterwards. Highly recommend TLC.

Denise Lujan

7 months ago

The technicians that installed the water heater came out quickly and got the job done in a timely manner. They were very polite and knowledgeable. I would defiantly recommend TLC.

Michele Leonard

a year ago

My dripping sink was getting worse, so I thought I would have TLC install a new faucet I purchased. Good thing I called them. The old pipes were in bad shape and the job was more intensive than I had expected. I had no idea there was a water leak. They did a great job. They were efficient, professional, transparent, and communicative. And TLC is ALWAYS on time! I never have to worry that they won’t show up. Very grateful!

Joseph O'Leary

11 months ago

We knew we were breathing the dirty ole' dust,Cleaning a 20 year old heating/cooling duct system became a must.So Ryan from TLC came with his professional demeanor,suction truck and vacuum machine'And now the air we breathe is refreshing and clean. Thank you Ryan and TLC.

Klaus Nicolaedis

2 years ago

My sprinkler valve broke during the weekend, causing my yard to flood. I called TLC Sunday afternoon, one hour later a technician called me back and he was at my house 30min after our call. 1.5 hrs total response time on a Sunday, pretty outstanding! Chris, the technician was straight forward, located the valve within 15 min, turned off the water to my yard while allowing the water supply to the house to continue. He suggested to contact an irrigation company during the week so I would save some money. TLC billed me one hour for the job. I am happy with the work performed and especially Chris’ communication and his approach.

Tracy Jenkins

5 months ago

TLC answered the phone and had someone at our home within 2 hours of calling regarding a leak. Shannon called to let us know he was on the way, was fair, honest, professional and did a great job. He was quick and efficient and had the water back on in no time. The price was more than reasonable.

Janine Fletcher

2 years ago

I took a shot and hired TLC to handle some electrical needs. It is so hard to find people who show up, are professional and do quality work. Dakoda and Jonathan were all of these things and nice guys to boot. The call center was extremely helpful and overall it was a great experience. I have found my new electricians and would definitely recommend and use them again. Thanks TLC!

Nina Harquist

4 months ago

Ryan and Cody did an amazing job cleaning my air ducts. I immediately noticed a difference once they were done. It’s now been a week since they cleaned my ducts and I noticed I have been sleeping better and overall breathing better. Thank you guys!

Christi Fields, LCSW

5 months ago

TLC provided phenomenal service start to finish. We could not be happier. We bought a new house and wanted to make some changes. Martin and his crew were the best. They were super helpful in the early planning phase having great ideas to help us achieve what we were looking for and how to do it the most economical way. They are always friendly, on time, and communicative throughout the project. From working under the house in crawl spaces to working on the three story roof deck, they made our vision come true. Our house and pool entertaining area look just beautiful. And every time they ended for the day, the house was always back to clean and tidy. They took great care in the work they provided. A huge thank you to Martin, Javier, Daniel, Johnathan, Tyler, Sergio and the rest of the large crew that worked on our home. You have made us extremely happy. We cannot thank you enough.

Bo Redd

a year ago

We hired TLC to replace our residential gas fired furnace. They showed on the day scheduled and even called prior to arrival.I was given a written estimate and we scheduled an installation date.The work was completed on the date given and we're very happy with everything.The price was a written and there were no surprises or issues. The installation tech was courteous and clean. His work was very professional. Explained the system and gave me tips on how to maintain and use each component.I realize professional tradesmen are not cheap, and I'm very satisfied that my money was well spent.

Chris Miller

3 months ago

We initially contacted TLC about purchasing and installing a water softener. We were so pleased with the process that we also had them install a new tankless water heater.The service was so exceptional, we decided to have them install a new AC and furnace as well.It was during a follow-up visit that a leak under our foundation was detected and quickly repaired.The entire TLC Team was exceptional! Travis, Ivan, Sam, and crews were prompt, thorough, detail oriented, considerate, and communicative.Excellence is how I would describe the service, true craftsmen!Cheers to TLC!

Joy M

5 months ago

I’ve used TLC before but it’s been a while. Had a major yard leak issue early this morning, with a river (for NM) of water flowing into the stree. Called TLC emergency services and they were able to send someone out right away. All fixed and good to go by noon. David Dupriest provided excellent service. He provided a realistic timeline and explained the plan, explained where the issue was and why we had the leak, explained what materials were used for the repair. The city water authority person who came to shut off the water also told me we were in good hands with TLC. We will be using TLC for any of our needs. They continue to provide quality and very professional service.

David Lopez

5 months ago

Shannon did a great job installing a new faucet and simplifying my existing sink plumbing

Rey haidari

11 months ago

I am very happy with TLC workers name Cody and Judocus!I was hesitant and really didn’t know where to go due to lack of trust with most plumbing companies but these two guys were very professional and I felt very comfortable working with them.Couple straight shooter guys and honest which is very hard to find.I highly recommend TLC and will use them again in further if needed.TLC Is lucky to have them and thank you!

Jennifer Lalonde

a month ago

Chico showed up and was able to assess and repair the problem quickly and effectively. I highly recommend him to anyone who needs service!

Robin DJW

4 months ago

[Edit: New info.] I've had more encounters (some for really serious work) with TLC since the below was written. I still have nothing but praise for these folks. TLC- Thanks again ever so much.[End edit]I chose Quality in this review as an umbrella covering Value, Responsiveness and Punctuality. I had a blown garbage disposal and the poor guy went down a rabbit hole of my creation (for which I am heartily sorry) but he (apparently without effort) maintained his cool, calm and professional politeness. I am a several-time repeat customer with TLC, and have never had anything but outstanding service. Kudos and sincere thanks to Zachary R. for another pleasant experience from TLC.

Jake Marsh

7 months ago

Excellent excellent office/customer service and plumbing expertise! We were blessed to have Mr. Kenny Abeyta perform our shower and toilet service call. Mr. Abeyta was thorough, skilled, very knowledgeable and patient with all the plumbing issues we had. My wife & I have been searching for an exceptional plumbing company in Albuquerque for our residential and commercial properties for the past couple of years, search no further, we are TLC customers for life! Thank you TLC!!

Ron Andree

a year ago

Plumbing issues can be scary for most of us. The folks at TLC were on time, friendly and fair. Our plumbing issue was wrapped up in a couple of hours. The technician made it easy for us to understand and did a great job. Highly recommended.

Ellie Deere

6 months ago

Excellent job. Ryan was great. On time, efficient, respectful. Took time to explain everything. Highly recommend Ryan and TLC.

Gordon Keyler

a month ago

If I could give this company ten stars I would! We called to get a quote on a new swamp cooler. Richard arrived right on time, advised us on the best replacement for our house, (A Convair Swamp cooler). We thought that like most companies it would be a week or so before they could install it. Nope- within a few hours Randall and the crew were here and removed the old one, installed the new one, in an hour and a half! Every one of their crew was professional, and very courteous. Best plumbing experience ever!

Velma Benavidez

8 months ago

We had a water leak on the faucets for the tub and had to turn off all the water to the house. I called and they had a person here same day, Matthew was great and did an awesome job on the repairs! I would highly recommend TLC for any repairs. I will call TLC for any other repairs. Thank you for your quick reponse.

Hyrum Durfee

a year ago

Luis from TLC is as professional as they come. I've never owned a swamp cooler and he took the time to show me how it worked, explained the switch over process from the heater to the swamp cooler and replaced a few missing parts. He was patient and very quick and I stayed out of his way while he did his thing. The cooler now works great. Thanks Luis!!!

James Connell

a year ago

My refrigerated air system suddenly stopped working. TLC was totally responsive. Their technician Roy was here within the hour. He quickly identified and fixed the problem. Roy was friendly, professional and efficient. I recommend his services unreservedly. Bravo, Roy.

Harry Wilson

a year ago

Mr. Lopez was extremely knowledgeable and professional. He communicated well with me about the problem and how he was going to fix it. TLC will continue to have my business in the future because of my experience today.

Jorge Romero

4 years ago

In the past couple of weeks, I have used TLC for both electrical and plumbing work. I was very satisfied with Mike G. the electrician, who I found to be very professional, knowledgeable and efficient. The experience that Mike has really showed in following electric lines that I did not know existed. I will definitely call on him again with future electrical work! For plumbing work of capping off a gas line, Terence N. was excellent. He also worked efficiently and effectively. Most recently, Rudy M. changed out three outdoor faucet valves that were over 25 years old. He did a great job and I was highly satisfied. Thank you!

Nicole Mondragon

10 months ago

We had them convert a single to a double vanity and a tub to a shower only. Every was done in time and on quote. Edgar Lopez and team were professional, courteous and knowledgeable! Thank you 😊

Holly Flandermeyer

a year ago

Carlos and Antonio are an awesome team! They came out twice to fix our swamp cooler. First to keep it from being so loud & a 2nd time to increase airflow. They are fast & figured out the problem immediately! Loyal TLC customers here!!

Greg McCormick

a year ago

Roy has provided excellence service and support on my home system. I purchased a new AC system and Roy made sure my system received the best installation and service anyone could want. TLC has my business knowing people like Roy are dedicated to their profession and provide the best customer service TLC can have.

Sally H

2 years ago

I give them 3.5 *** . As a small business owner I have used TLC many times. In December I called them to help me with my malfunctioning furnace. Over the next 2 months, they sent 4 technicians, 3 of whom could not figure out the problem, which ended up being a circuit board. The cost was to me $1000 instead of the $600 this service usually costs because I apparently had to pay each time for poorly trained technicians who did not understand and could not figure out the problem. Thanks to LaRae I was able to get a corrected invoice today for $700 total which is a fair price. I appreciate their concern to my review and the fast response from Becky. Like others I never received the estimates I had requested for both water heater and furnace replacement. Thank you for paying attention!!

Tess Vidalis

3 years ago

My husband and I have been using TLC for about 5 years now and everyone we have interacted with has been very professional and knowledgeable. They don’t hesitate to go above and beyond and always do a great job! We recently moved out of state and are managing our rental from afar. Today one of the techs went over to change over the swamp cooler and noticed that the splitter we had on the outside spigot was causing it to leak and threw on a replacement free of charge. It was minor but it’s things like this that will keep us loyal. We’ve had years of fantastic service!

Bob and Betsy Bradford

5 months ago

Ryan Clark and Aaron Vasquez were especially good at their jobs. Through and efficient.

Carina

4 months ago

Insanely expensive compared to other plumbers. To unclog a tub drain, the technician said they would have to pull out the tub and jack up the slab flooring. With that scope of work, he then told me that since the tub was cast iron they would also have to pull out the shower surround. Found another local, licensed plumber that took care of the drain (without pulling out the tub) for a couple hundred dollars compared to a bid of close to $13,000 from TLC.

Cody Robinson

a year ago

Roy is very professional and always does quality work. He truly cares about the customer and makes sure everything is done correctly. I definitely recommend him to anyone.

Theresa Wyrick

a year ago

TLC was amazing. We called them this morning, and they were out before noon, and went above and beyond fixing our difficult shower situation. Price was reasonable, and knowing we have someone reliable to call for stuff like this is priceless.

Matthew Hayes

9 months ago

I had a furnace installed today and the service was perfect. Thank you TLC for a good price and prompt service. They answered all of my questions up front and stuck to their quote. I am ready for the winter!

Maria Fontenot

a year ago

Ryan C. from TLC did an excellent job cleaning the air ducts and dryer vent in my home. I highly recommend him if similar service is needed.

Gerald Herrera

2 weeks ago

Ryan Clark was our technician today and he was great! I text us and asked if he could stop by early! With how booked these people are I expected if anything for them to run late, but he was early got everything checked out and it seems to be working great!

Jean Burnham

5 months ago

Ryan was wonderful. He explained the duct cleaning process, answered questions, was very polite and cleaned up the dust.

Katree Edmonds

a year ago

Lawrence and Anthony replaced a two-bowl kitchen sink with a one-bowl, installed a pull-out faucet and a new disposal. This required new plumbing. They provided professional, thorough and friendly service. I'm very pleased with their work and plan to use TLC when I'm ready for some kitchen and bathroom remodeling.

Devonna Harrington

7 months ago

Did a really good job they came in and let me know right away what was going on. 01/15/2023My sewer line in my crawlspace broke. I had amazing service and help. I am very grateful to TLC for their help. There team worked together and got everything fixed. I will continue to use TLC and recommend to other people that need help!!!

Liz D

4 years ago

I’ve worked with several of the staff at TLC, and they’re always professional and friendly. Last night, Chris and Brandon came to my house late to address a corroded pipe emergency. They were great - they kept in touch about when they would arrive, were detailed in their assessment of the repair, and honest about the pricing. I trust TLC, and enjoy (as much is possible with plumbing issues) working with them.

Bob Cutler

3 years ago

We called TLC to replace rigid copper lines and a faucet on an old garden style bathtub. They arrived on time. The technician, Javier, was very courteous, explained what he was going to do, asked if we wanted him to add shutoff valves, which we did. They removed the old faucet, cut the rigid copper lines, soldered on couplings, installed shutoff valves, installed the new faucet, tested it, checked for leaks, and cleaned up. The installation looks great. Start to finish was 35 minutes. We have used TLC several times in the past and have always been happy with their work and professionalism. I would highly recommend them to anyone.

Hayley Weir

a year ago

TLC is awesome. I moved into quite the lemon of a house and they have helped me fix everything that was wrong. When things didn't work quite right, they were prompt and honest in fixing minor mistakes. I love my catalogue of TLC business cards because if I have something go wrong, I know who to call!

Ellen Gilmore

8 months ago

We have had several good experiences in the past but our last service call was disappointing. We wanted to replace smoke detectors with detectors that have sealed lithium ion batteries, but had purchased the wrong one. After some discussion we agreed to simply replace the lead acid batteries in the existing detectors with lithium ion batteries. The techs brought in new batteries and changed them out . After they left we discovered that they had installed lead acid and not lithium as we had discussed and agreed. Charge: $200. After a phone call to the office we were issued a $50 refund. I appreciate that but am still not happy that they didn't do the agreed upon work and were not up-front about the change. UPDATE: This review was read by an electrical department manager who subsequently called me to ask what he could do to make this right. I didn't feel that any additional action was needed, but I sincerely appreciated his concern and time in providing customer service and communication.

Thomas Gondesen

3 months ago

Jonathan did a great job and addressed the issues we had quickly and professionally.

Janay Cartier

3 months ago

We always call TLC for our heating/cooling/plumbing needs. Alexander was exceptionally nice, and helpful on this visit, and really found a good deal for my elderly grandfather. Didn’t try to take advantage, and got the a/c working in no time.

Elena Schrader

2 months ago

Ryan serviced my air conditioner. He was professional and I really appreciate how he explained every step to me. I can not say enough good things about TLC.

Kim Shollenbarger

a year ago

I called today(5/31/22) and within an hour Michael Simms and Levi Sosa were at my residence to repair my system. They did an absolutely wonderful job. Both gentlemen were extremely professional and courteous. TLC has been my go-to team. TLC put in my new hot water heater and converted my swamp to HVAC a few years and did a wonderful job. Again, kudos to TLC and especially again to Michael and Levi today for being here within an hour.

Patricia Saiz

a year ago

Ryan Clark is the one who came out and worked on cleaning my dryer vent. He was very friendly and very professional. He explained what he was doing every step of the way. I would recommend using TLC Plumbing for any of your needs. Thank you again Ryan Clark.

Daniel Trujillo

2 weeks ago

Renaldo “Chico” from TLC is greatly appreciated, knowledgeable, friendly, and on time. My HVAC units are working much better now. Thank you for your services.

Jonathon gonzales

3 months ago

I was hesitant to call expecting them to be expensive. Tlc showed up same day, fixed my gas leak, and was fair priced.

Amanda A. Darby

7 months ago

I have been using TLC for my properties for over 20 years. Sure, you may think there are vendors who can sometimes show up sooner, charge less, etc. but you get what you pay for and you pay for what you get! We had a water main explode under our home, which was extremely stressful! Lawrence put my nerves at ease, I felt like the daunting job was in good hands as soon as he showed up. Every spect was made crystal clear throughout a 3 day job. He even came back twice since to check into things which may have been related and exhausted every option to make sure things were working as they should. He even went above and beyond to make sure our plumbing fixtures aren’t putting undue stress on our system and showed us how to perform DIY maintenance. With a smile and a blessing! If you’re with TLC, you’ve already made the right choice- if you happen to have Lawrence assigned to you job- you are LUCKY!

Ashley Procter

2 years ago

The true test of what a company’s values are is what they do when things don’t go quite right or as expected. And this is why we LOVE TLC.TLC’s water treatment division was tasked with addressing a problem we’ve been living with for 2 years. It was a confusing problem that had baffled us and several other plumbers. They installed 2 new reverse osmosis units for us, as well as a new water softener. The next day, we had big problems. Our booster pump kept shutting off every 10 minutes, and the softener wouldn’t stop draining.I was SO glad that I could just call up Jay, with whom I’d discussed the problem at length, and have him jump on the problem. He didn’t connect me with their pump and plumbing guys. He sent Gavin, who had installed our equipment, that very afternoon. It meant a lot to have their personal help....to not have to call a company that would just send whoever they had available...someone who was unfamiliar with our job. Gavin spent a TON of time listening, working to understand our problem, and diagnosing it correctly. He is incredibly knowledgeable and trustworthy. He fixed our issue, and we could not be happier with the result. We actually are having to adjust to the idea that we don’t have to worry about our water anymore!When plumbing issues occur that are outside the typical homeowner’s ability to address, everyone worries we’ll get taken advantage of by whatever plumber we call; or that they won’t know what they’re doing and will make our lives even worse. You don’t have to worry about either of these things with TLC. Jay and Gavin specifically demonstrate the personal customer care that make TLC a great company.

Jana Burdick

2 months ago

Water line break late afternoon impacting 100+ homes. Rick understood the importance of restoring water service to our residents. He was friendly, fast, efficient and explained in detail how he proposed to fix the problem. Left the landscape area in good condition. Our sprinkler guy took a look today and said the repair was well done. Thanks Rick!

Tierney Adamson

a month ago

Jonathon understood the issue completely and made the repair quickly. He was knowledgeable and informative.

Shari Worcester

5 months ago

Chase was amazing ! He has so much knowledge and it was a pleasure to deal with him. I hope I get him when I need help. Thank you to chase and TLC

Kevin Oakley

8 months ago

Replaced leaking pipes, fixtures and wall and waterproof sealed. Edgar did a great job and finished a huge project in only 3 hours. Top notch service and cleanup!

Peter Jarmosevich

a year ago

Just as I was starting to get worried about America’s youth, TLC gave me fresh hope!Had the water main from the well to the house break and start to cause a sink hole. TLC was here within 2 hours of calling. A very young plumber Tony showed up and got to digging down in the mud hole right away. He quickly found the break in the pipe, had his coworker Cesar show up with the right parts and they were able to fix our water line by the end of the day. We thought we were going to be out of water for days. These two youths were some of the hardest workers and technically savvy I’ve seen in a long time. Thanks TLC, great work, great employees, and affordable pricing!

Delia McEnaney

7 months ago

Ramon was professional and very pleasant. His work is flawless and clean. We’re extremely happy with the results.

Jason Starkey

5 years ago

The best experience I could of asked for. I came home on Friday of father's day weekend to find my house flooded. I called TLC and Travis came out that night. He was the most help I've had through this horrible experience. He explained the whole process of what needed to be done with me. He and Phil were here Saturday morning at 10am finding out exactly where the break was then gave me a couple of options to fix it. He helped with my insurance, along with had my water back on Monday afternoon. He called and updated me through the whole process. He also billed me out a week so I wouldn't have to pay out of pocket. I can't promise that and problems I the future I will only call TLC. Thank you again.

Stephen Bowling

4 months ago

Great service, used last two years. Came out quick, very respectful and great job!!!!

Brent Gardner

9 months ago

It was time to upgrade our 22 year old radiant heat system after our fall 2022 maintenance visit. Renaldo Chico Apachito walked us through the whole process and identified what was needed. We replaced everything but the PEX in the floor. Chico was a man of his word and was here when he said he'd be, did first class work, and was easy to reach. He is an asset to TLC. We have upgraded all our mechanical systems with TLC over the last few years, so I would highly recommend them.

Kevin Parker

a year ago

Our plumber, Dillon, and our drywaller Sergio did a super job repairing our shower plumbing. Due to a defective valve body, the company had to reopen our wall and install a new, more expensive valve. It took months to diagnose and complete because of the bad valve and working inside a wall. They did it all at the original price. I wasn't happy at how long it all took, but it's done well.

r mowrey

a year ago

Tlc lead by Ramon Ramos built a Brand new 3/4 bath into our studio. Ramon did the plumbing and drain work , custom shower build out with custom tile in shower and all doors. His team also did all of the framing, drywall and paint including replacing a window with exterior double doors and moving an interior door to a new location. The job was perfect. Ramon was very professional and knowledgeable in all aspects of the project. He was very courteous and very productive with the job completed on schedule.

Brian Berry

a month ago

Ryan and Josh are amazing, professional, and get the job done! My mother needed a new swamp cooler in JUNE! The next day they were back, installed, and her place is so much cooler now! Thanks! -Kathlyn Williams

Melissa Bencomo

6 months ago

Paid $350 for them to come out and supposedly fix a leak. My unit is still leaking. Called TLC and was told I have to pay a $200 emergency service fee or wait till Monday and pay a $75 trip charge so someone can come and look at it again. The company that wasn’t able to fix it the first time is now charging more to try again? Why am I paying extra for something they failed to fix the first time? What if they still don’t fix it, do I pay a third trip charge? Terrible serviceEdit: A supervisor contacted me and sent a new team of techs to look at my system. He also expressed he’d really appreciate if I updated my review since they want to “help” so, here’s my update. Three technicians came and concluded a new condensation box is needed, but I’d have to pay $200-$300 for it to be mailed or overnighted. The crazy conclusion to this story is that my boyfriend (who has no experience with furnaces), opened up our unit and found a lose clamp in our furnace and the condensation box lose as well. He put the clamp back, tightened the box’s screws and my system hasn’t leaked since. 6 TLC TECHS MISDIAGNOSED MY FURNACE TWICE AND I PAID $347 FOR THIS?! Oh and they wanted another $200-300 to replace something that is working fine now? What about the 7 extra days of water damage on my dry wall? What about the 7 extra days I had rust build up? And what about all the time we spent opening up our furnace to monitor the leak they failed to fix and ultimately fixing it ourselves? If you have or had Alex Cazares and/or Chris work in your home, check their work! TLC has some nerve asking for more money. Waiting for a supervisor to call me, been waiting for over an hourEdit 2: Steven Dominguez is an awesome employee! He visited our home on 1/19/23 and repaired our water damaged dry wall. TLC, hire more people like Steven! He taped areas up to ensure he didn’t stain them, used a plastic tarp to ensure our floor wasn’t stained either, and took a moment to explain the steps he’d take to repair our wall. Look at the results! Thank you Steven, we appreciate your dedication and hard work!

Amanda Madden

a year ago

Second amazing experience with TLC. First time plumbing and now electrical. Alberto A. was able to quickly resolve the electrical issue other electricians in my area could not. He was timely, professional and courteous. Cannot recommend highly enough.

Tanya Buckett

2 years ago

From beginning to end this was a smooth process. First I had Riley out to give me the estimate to switch from a swamp cooler to refrigerate air. I also needed a new furnace and new water heater. He was extremely thorough in checking everything out and answering all of my questions. He talked to me in a way that I would understand everything. He gave me the proposal which I have to say I was pleasantly surprised when it came in lower than what I expected. After 1 last check of the panel I signed of and Riley started to look for the equipment. Because we are in the middle of the pandemic I knew that getting equipment could be hard. I received a text from Riley a few days later stating all the equipment was in stock and we were set for install. Monday rolled around and Buck the electrician showed up to do his part. Then Brian and Q showed up do do my install. Besides the rain storm everything went on as planned. The furnace was in and the ac was in as well. The next day we had two more electricians show up to finish the electrical part and John and Q got back to work finishing the job. Everyone who came to my home was beyond polite and professional. They did not leave a mess once while they were working. They even informed me of a possible issue I might have with my roof and directed me on who to call to have it checked out. Overall TLC was absolutely amazing I am so glad I decided to go with them over another company. You got a customer for life.

Cathy Kennard

a year ago

I've used TLC before and have always been very satisfied with them. This time was no exception. My AC went out, and when Chance from TLC came, he quickly found the problem and replaced the defective part. Chance was courteous and knowledgeable, kept me informed throughout, and cleaned up after he completed his work.

A V

4 months ago

We had Ramon and Hunter come again this time to install a new stove and a chandelier. As always he had great ideas and the work was done well. We are very happy.Ramon Ramos was the man who remodeled our bathrooms for TLC. We could not be happier with the service from TLC and especially the professionalism of Ramon. His advice was dead on and his work was skillful and done right... the first time. We are planning on using TLC again soon on a kithcen project and especially asking that they send Ramon again.

Glen Murata

11 months ago

The team from TLC did an outstanding job of re-piping our home. They were completely professional, highly skilled, prompt, courteous, highly informative, and respectful of our needs. They paid attention to the smallest details, made every attempt to minimize damage to our home, and cleaned up after every. I couldn’t have asked for a team.

Efraim Pettersson

a year ago

Great service. Repaired hvac for $100 cheaper than another company that came a few days prior and left me with a quote. Was also able to schedule them within a few days. Most other companies take weeks.

Paula Gonzales

7 months ago

José was on time, very professional, and good an excellent job. He was very polite and respectful of my property. I have zero complaints!

Brittany Ortiz

a month ago

We have been sweltering all week and finally realized our swamp cooler wasn’t working. Ryan saved the day! He was so fast and professional. So happy and cool!

Forrest Peterman

2 years ago

Called on a Saturday for a water leak from behind bathroom wall.200.00 and hr x 3.5 hrsParts- $130.00$871.00 for weekend service.Was left with 3 holes cut in my walls.Tech had to call multiple times to other employees as how to remove handle to shower head, plumbing and so on. Another tech had to come and assist the repair tech as to how to complete the repairs.

Jose Melero

a year ago

Sam G.,thank you TLC very much for putting us first again. Two major water leaks and then another in the rain, all on a Friday. Sam and another hard worker resolved our water problems. Great work and team support 👏. We appreciate the work you do. We at Albuquerque Meadows THANK YOU 😊

E. Mtn Engr

5 months ago

Plan on spending a good while ON HOLD when trying to get TLC service. I was on hold 2m:22s then transferred to Service where I waited another 5m before giving up. I called back, asking for the CEO (Dale Armstrong), got put ON HOLD again...waited another 5m without anyone picking up. So I say TLC is non-responsive.I was intending to perhaps have TLC do a furnace replacement -- but this non-responsiveness BEFORE the sale, convinces me to NOT go with TLC -- typically pre-Sale service is better than post-Sale service...Yikes!

Jeff Hunke

a year ago

Very long over night hours. Professional and courteous. Very hard working group of guys.Thank youJacob Ellis, Travis and his crew, Isaac Takacs,Thomas Tinker, David Dupriest. Awesome job gentlemen. Thank you again

Lori McKee

a month ago

TLC never lets me down, they hire professionals and get the job done when you need it done. I feel that for the service they provide their prices are fair. I am a happy customer and won’t shop around next time!

David Franklin

2 months ago

They don't honor Warinties on products they install. Their employees lie. Now we have to go without Air-conditioning over a very hot and long weekend. Do not go to them for any plumbing, heating or Air-conditioning work.

Pavlin Lange

4 months ago

This is the second time Ivan Mendez w/TLC has done excellent work at our house. Really pleased with his work. His work is top notch whether he is working by himself or with others and we know we can count on the laying quality of both his workmanship and the materials he uses.

Belle H

4 years ago

I had written a very negative review about TLC PLUMBING. I am editing that review based on a response from Sky (Dept. Mgr). Sky contacted me today 6-3-19 and apologized for being over charged on a plumbing job at my home on 5-29-19. We had a shower valve replaced. I was shocked at the charge, but when I spoke to a woman in the office and to the technician again, I didn't get a reasonable explanation. Sky told me it was a training issue for a new employee, he agreed we were over charged. He offered to refund the entire amount we were billed. I truly appreciate that Sky called and made things right. This is the good service I had always received from TLC. I have used them on multiple occasions for work at my uncle's home, and had always been happy with the service and felt their prices were reasonable. This is why I called them to come to my home. Again, thank you Sky! I will use TLC again at my home, and will continue to use them at my uncle's home.

UNM-Neurology Clerkship

5 months ago

Shannon Rushing was extremely helpful, and professional, and gave an honest assessment of the plumbing problem we had. His repair work and expertise are top-notch and we are very pleased with his work. Highly recommend Shannon and TLC for any plumbing needs.

Christina Salas

8 months ago

We had a leak at the cold water valve under the master bathroom sink for a while and it was getting worse. So we decided to call around and went with TLC. Gabriel Soto was the technician that came out. He was very professional, informative and very friendly. He explained what he needed to do and gave the estimate & we agreed for him to perform the work. He actually explained everything he was doing, because I was curious. If you need to have a leak fixed this is the company to go with and I would highly recommend Gabriel as your technician!

Cathy Lehner

a week ago

TLC was wonderful! We got a call back the very next morning after submitting a request for work and were able to get an appointment right away. Shannon R. was on time, very courteous and after evaluating the problem got us an estimate and made an appointment for the next day to do the work. He fixed everything and went above and beyond by cleaning up the work area and replacing shelves that had to be removed to do the work. The final price was what was quoted. We will use TLC for our own home and our rentals moving forward.

Celina Blanco

11 months ago

Their worker parked next to me less than an inch away from my car and angled so I have to pull in and out to get out. Seems like they have inconsiderate workers

Warren Sigal

3 years ago

I started using TLC because the plumbers I had used for many years had a lot of employee turnover and the people I had a relationship with were gone. That firm came to do a seasonal change-over on my HVAC and tried to sell me a $14,000 HVAC unit to replace my current unit. The current unit had always checked out fine, so I called TLC and they came and checked it out. Unlike the other plumbers, TLC did not shoo me off the roof while doing the maintenance check, and informed me about everything they were testing and what results they found. The unit was fine. No replacement needed. Been using TLC ever since. TLC Technicians have, without fail, been prompt and very courteous, keeping me well-informed about their progress on the job and their expected arrival times. They do good work at a fair price. I recommend them.

Annette Gachupin

a year ago

We had a great experience with TLC. The service Tech, Barton did a wonderful job with our installation on our HVAC in our home. He also made himself available to do maintenance work on our system in a timely manner. He’s very professional in his work field of work. Thank you TLC!

kathleen brem

5 months ago

We had a gases explosion under our home that destroyed internal as well. The plumbing team was exceptional in knowledge and service. The worked very hard to get us back in to our home quickly . Extremely courteous and professionalThe remodel person then came in an went above and beyond in repairing wall damage and applying a faux finish beyond what we expected!Thank you!!

Frank Swartz

5 months ago

OUTSTANDING JOB!! Ryan Clark & Aaron Vasquez are the best! Very professional. Polite and very competent. Not only cleaned out the dryer vent line but also repaired the attic vent and connected the vent line to the roof vent. This was above and beyond the call of duty and shows the dedication of these two TOP TLC professionals. I personally recommend Ryan and Aaron for the Outstanding Service award. Great job guys!

Dave DeWitt

2 weeks ago

Manuel Guerraro was great at explaining the problem and telling me what needed to be done. He answered all of my questions clearly and concisely. The blockage was quickly cleared. TLC is highly recommended for hiring excellent people. --Mary Jane Wilan

deb carangelo

3 months ago

Sanders was a wonderful technician and took care on the equipment. He was clean knew the product. Thank you TLC for caring about other people's property.

Heather Current

a year ago

Zion from TLC came to our apartment today to fix a plumbing issue after our maintenance team determined it was past the point where they could fix it and man, we are so glad they called him. He was extremely professional, friendly, and knowledgeable. He ended up coming at 5 pm on a Friday and saw it was going to be quite the undertaking, but that didn't phase him at all! He ended up staying until it was finished, which ended up being close to 6 pm! We were so impressed that he stayed so late and was still so kind to us on top of all that he had to park far from the Unit and carry all his tools to and from the apartment. This dude is a saint.Once he left, we were actually able to take a shower after being limited to baths for a week! We are so thankful for Zion and will remember this experience in the future when we need a plumber as homeowners. Thank you!

Adrian Mendoza

a month ago

Refrigerated air stopped working, scheduled an appointment. Michael showed up first thing in the morning and got it back up and running!

Dianne Rich

a year ago

Dakoda performed my annual electrical inspection. He was able to fix the few loose connections on the panel in no time. Also, he showed me where my GFI was (I thought I didn't have one). He was courteous, informative, and great! I would recommend him and TLC any time!

Greg Galle

3 years ago

James was fantastic! He was personable and professional and fixed my problem right away. He did not take advantage of my ignorance and stick me with a super expensive repair I did not need like you hear about with some other services. He told me what to look out for next time so I would be a more informed homeowner. I will call TLC Plumbing & Utility for all my plumbing needs from now on. I am not being a shill for this company, I am disabled and appreciate being treated fairly and honestly. Ask for James.

Nanette Herrera

a year ago

Zion (Tech) was very professional and thorough. He went the distance to make sure that my situation did not escalate to a disaster. I had someone else work on my outside water faucet. This guy messed it up so bad..Zion salvaged and repaired the line and piping. He explained everything to the smallest detail. He came out twice and ran into an issue; he called another tech, John who didn't waste anytime to arrive and help to provide the needed tool..to complete the job..TLC saved me from a potential disaster from a waterline bust in an area that would have costed me $1000s of dollars..Both techs were courteous and professional and they cleaned up the area ..which is helpful for me..and they showed me the damaged parts and what they fixed. He even took videos of the leak to show me what I was dealing with..TLC really cares..thank you!

Claudia Mitchell

9 months ago

I needed to have an incorrect pop-up drain assembly on my new vessel sink replaced with the correct one. The old one did not drain completely. TLC had a member of their remodel team come out to be sure it was a job they could do, since it was a tedious process. They sent a great team: Ramon and Raoul. Today, Ramon expertly removed the white manufactured stone vessel sink which that was directly attached to the quartzite vanity top with silicone adhesive. He worked very carefully to be sure not to damage the vanity top nor the sink. Simultaneously, Raoul, removed the old faucets in the guest bath and neatly replaced them with my new faucet/drain assemblies. Both were efficient and neat and were done in 2 1/2 hrs.Great Job!!! I would heartily recommend TLC

Jennie Chiang

a year ago

Mr. Ramon Ramos is a wonderful technician. He kept his schedule on time. He performed the service quickly and perfectly. If I need any service, I always reach out to him first. He is a great asset to the TLC company.

Syd D

3 months ago

Updated review:I had earlier misgivings about TLC, but I called one more time for a simple changeover for my evap. cooler, and Randy completely changed my mind about the service. Yesterday, a younger team (prompt and professional) came to do it but wasn't sure how to finish (it's a less common newer model), so Randy came today to complete the job and didn't charge me for it just because it took a second visit. Class act. Thank you.

Virginia mahan

4 months ago

Shannon Rushing was incredibly diligent about calling to notify us that he was on his way. He diligently repaired one toilet and installed another. We will ask for him by name if we need another such repair in the future.

Thomas Rabatin

11 months ago

The technician claims that the work was not warranted. TLC management contact me agreed that the work will be warranted for a year. Unfortunately, TLC technicians must meet a minimum billing or charge for each month to receive a bonus. This incentives technician to do more expensive fixes then necessary. There was a Water Main Line Break to the house. The charge of $120 dollars for two technicians. They choose to fix it using $60 worth of parts. They waited about 15 minutes to see if the leak had been fixed. About 15 minutes later after they left, the water started to leak again. The next day TLC came out to fix the leak. At first, the technician stated that I would be charge for service of $120 for one technician not two. This was ridiculous since it was not fixed right the first time. After 1 hour and long discussions with multiple TLC employees, the technician state he would fix it at no cost. This fix's repair parts plex pipe and 2 shark bite connectors cost $22. The fix is good. Be careful of the technician's bonus incentive from their billings. I will use TLC in the future but I will be aware of things to look for.After my 2 star review, TLC contacted me to see what they could do to make things right. I suggest that they should recover the 2 connectors that cost a total $56.01, should never have been used, and adjust the bill. The bill was adjusted, they pick up the two connectors and charged for the 2 3/4 Sharkbite connector and 5 ft. 3/4 pex tubing. Thus, the bill was reduced by 38.97.

Annemarie Madaras

2 years ago

Thank you so much to TLC! Had a plumber from another service come out and decline the job. TLC came out within the hour of the time I called. Andrew was super friendly, quickly fixed the problem, and make great recommendations for follow up. So glad to know that TLC can be relied upon in an emergency. Thank you!!!

Tiffany D

2 months ago

I was very happy with my experience with TLC, they had a technician to my house within 25 minutes of me calling to ask for service. Rick was knowledgeable and professional. He explained everything to me in detail so I was aware of what he would be doing and what to expect. He was able to solve my problem (no hot water from my tankless water heater). He also showed me the process he used to fix the issue so that if it happens again I can fix it myself. I thought that was awesome. It shows that they value the customer above all else. I will be calling TLC with all my future plumbing needs.

Walter Shaffer

a year ago

Andres did an awesome job cleaning out the sewer line to the street and took the time to explain to us how it all worked. Highly recommend TLC. They were also cheaper than anyone I found on Craigslist and we got a 2 month warranty on the service. This company will be my go to from now on.

Jerome Gomez

a year ago

Luke Johnson came to service my two swamp coolers and was kind, professional, and knowledgeable which made for an excellent experience! Will definitely continue to use TLC. Thanks Luke!

Willa Tanas

a year ago

I called 10 plumbing companies over the weekend because of a clogged toilet. TLC was the only company available who would send someone willing to take a Covid test before coming into my home. John Montoya was courteous, cooperative, respectful, patient, professional, and competent. He was willing to meet my needs as a disabled person. And he fixed my problem quickly. I highly recommend John and TLC.

T Cordova

4 years ago

Highly recommend! Brian Richards and John arrived prompt and professional. Brian/TLC originally gave us a quote to R & R our furnace late September 2018 and honored their bid when installing now March 2019 Great customer service. They were courteous with outstanding expertise and by end of day our new furnace was up and running. This past summer we were having an issue with our AC unit and Brian resolved the problem quickly which kept us from facing the sweltering summer heat! Keep up the great service...

Mark Lockett

2 months ago

TLC Plumbing technician 'Chance' was very knowledgeable and honest. He spent time, two days in row, trouble shooting my AC system. It was pretty tricky as a recent roofing job messed up the wiring for the unit, and it was not restored to the same configuration as before the roofing job, so nothing worked. In addition, the wiring color coding on the roof side was not normal.Once Chance determined which wires were for which part(s) of the unit, it all came back up and worked! Thanks again to Chance and TLC.

Richard Ceronie

a year ago

Over the past two days we have had two TLC repairmen come to our house. Yesterday Tony came to do a variety of plumbing requests. He was careful, polite, and made sure he explained everything to us as he went along. He treated the job as if he was working on his own house. Excellent service. Today, Jonathan came to do some electrical work. The job wasn't easy as he had to get through a thick inner wall to establish a new outlet for us. He also was polite, well mannered, explained everything to us, and accomplished the task. He made sure that we were pleased with the service before he left. Both guys are wonderful representatives of TLC and their desire to make the customer happy.

SUSAN BRICK

5 months ago

I was having issues with my smoke alarm's TLC sent Martin C. who was professional, respectful and knowledgeable. It was so refreshing to talk to someone who answered all my questions. He was prompt and my issue resolved. Thank you TLC!

Miguel

11 months ago

TLC was great. Joe helped walk us through installation of a recirculating pump for our tankless water heater and a water softening system. We are happy with the system and service and installation were great as always.—Miguel

Mike D

a year ago

Roy was very professional. He was happy to explain what he was seeing as he tested my unit troubleshooting the problem. I would definitely recommend him and call TLC again for my air conditioning service.

Judy AVW

a week ago

Chase is terrific! I am very pleased with the service!

Jerry Eichel

4 years ago

Roman is excellent at his job. He was efficient, friendly, and professional. He solved my plumbing issue and I would not hesitate to recommend him and TLC very highly. I also had a second plumbing issue and Peter and his assistant went the extra mile and solved my problem and also were very professional, and friendly. These three employees prove to me that TLC hires the best and will take good care of you.

Doranna Durgin

a year ago

We called TLC out for the yearly cleaning of our HVAC, during which the tech found a compressor problem that explained some performance weirdness from the end of the previous season. Not that we were excited about getting a major repair, but we were grateful to avoid doing it as an emergency. Michael Simms came out to replace the compressor--arrived on time, worked cleanly, quickly, and explained the outcome and charges in detail. We count on TLC for all repairs of this nature.

Lisa Reynolds

a year ago

TLC was able to schedule my plumbing service call the very next day!! Doug was fantastic! He had no problem going into the crawl space, even took pictures so I would know what it looked like under the house. He gave me different options to mitigate my issue and understood my budget limitations. His plumbing work was fast and efficient. He was very friendly and professional. Makes me want to continue working with TLC!!

Jim Cannon

3 years ago

TLC set us up with an appointment to install a new water heater, however they had a cancellation so contacted us immediately and were here the same day. Something that is extremely important to me, is that my wife feels comfortable with strangers being in our home and she told me that the guys that came were very kind and courteous. Levi and the other gentleman (whose name she forgot, sorry!) took the time to answer all her questions and went above and beyond to offer plenty of good advice and tips. The price we were given was what the final cost was, other companies tried to sell 'memberships' and/or upsell to services we didn't need. TLC were straight to the point, they didn't make out that it would be more expensive because it was such a 'huge' job, they just came and did a wonderful job. I would definitely use this company again.

zach spalsbury

3 months ago

Alexander Marcus and Steven with the residential HVAC team were incredibly professional in helping me resolve my issues. Quality service and friendly faces. Thanks TLC!

Amanda Martin

a month ago

Top notch service by Eddie today. Very friendly and got my water heater work completed in no time.

Sara Quintana

a year ago

Gabriel was our plumber and he was very professional, helpful, and kind. Thank you for helping us and we definitely recommend him for any job! If we need help again we know who to call.

Ryan Good

11 months ago

Good company. Fixed multiple issues (one was caused by a company I called previously). Even though the unit was a little on the older side they were able to get the needed parts and troubleshoot the other issues that rose up with no issue. Will definitely call on them again. Thanks!

Jason Mann

a year ago

I called TLC this morning for a leak repair. The person that set up the appointment was very friendly. Isaac and Doug showed up on time and were absolutely perfect. They explained my problem, fixed the problem quickly and professionally. I have worked with Isaac before and every time he has been awesome to work with. I cannot recommend Isaac and TLC more to anyone looking for plumbing help of any kind. Truly a very good company to work with.

Diana Zamora

a year ago

Roy Rodriguez was awesome! He was very professional. He explained all my options. He is a great communicator. He let me know when he was going to be here and he was on time! He even came four days earlier than were scheduled which I really appreciated! I recommend Roy 100%!

Lhadze Bosiljevac

6 months ago

House got destroyed on Christmas due to a leak. I had to wait to get a plumber due to schooling but when I needed them they showed up. Santino was helpful, professional and very quick. He found out what it was and where it came from. I was scared to call a commercial company but they do hire good people. Also so happy they’re hiring people with tattoos. I support that all the way!!!

Frances Frankel

a year ago

Extremely disappointed. Tech came and stated $75 for just the visit then proceeded to do the work and then stated he could not complete the work. Charged me $480+ for a 15 min fix and still did not finish the work. He will send someone else tomorrow. And there will be another fee. Did not show me what needed to be done and why. Usually home repair techs show the parts that are destroyed and why . The only thing good was the nice receptionist who apologized on his behalf and was understanding. Next time TLC please talk to the OWNER of the house ! Not the teenager answering the door !!!!!! Meanwhile we spend another night and day in a hot house . Thank you TLC receptionist that was the only TLC good quality deserving of 5 stars

Carol Holt

a year ago

Christian Guzman was our service person and he went above and beyond the call of duty to make sure our system was up and running. It had stopped running (A/C unit) on a hot, muggy Saturday and he came out and fixed everything. He was very pleasant and knowledgeable and we appreciated his expertise. TLC is the best.

Joanna Baca

a month ago

Ryan Clark was fast , efficient & professional. Came out early . Today is a hot one but I’m nice and fresh inside thanks to TLC !

Matthew Gillett

5 months ago

We had the on/off water valves for our clothes washer replaced and our technician, David, did a wonderful job. Informed us before work began what worst-case-scenario would be so we could make an informed decision. Luckily, the piping was not as bad as expected and work was completed within 45 minutes. During this, David also observed that our old unused gas piping in the room was not up to code. We called to have that brought up to compliance the next day. David was sent for that call also and completed work quickly and efficiently again. We greatly appreciate the fantastic service.

Tyler Sedam

4 months ago

Ryan Clark came and did a dryer vent cleaning for us. He was polite, professional, efficient, and right on time.

emma leigh

4 months ago

Great service! Ryan C.and Isaac L. were friendly, professional, and did excellent work with our duct/vent cleaning.

Joan Newman

a year ago

I have been using TLC for years and they provide excellent service. Pete Romero is the only technician I will allow to inspect and repair my AC system. He is the best, very professional, courteous and patient.

Lyn Craver

a year ago

I have had a contract with TLC for 3 years and have been very satisfied with their service. However, when they came for regular maintenance to replace two filters and check my furnace which they have always done, I was told that the second filter was not one that they carry, and I would have to pay to have it replaced!! After three years of service, and always replacing both filters at not additional change now they tell me this!! I will not renew my contract with them. This is not how you treat a loyal customer!!

Adam Stempeck

a year ago

Roy and his team were on time and did fantastic work on installing the AC/furnace unit. After the confirmation we were on the schedule within a week. We now have a working AC right before the summer. TLC is the best HVAC company in the city.

Crispy Crispell

a year ago

Mike and Jeff were honest and compassionate. Not what I expected after experiencing other companies. My Autistic son thinks they are SUPER HEROES!They found and gave great advice on issues. I appreciate how kind and understanding they were while being completely professional. Thank you so much! Will call TLC for all future issues! I appreciate the quality of their work.

Amy Bliss

4 years ago

James rocks!!! Very professional and kind. Would use him again. TLC is hands down the Best company in 2 counties hands down.Thank you, thank you, Thank You!!!!

Jacob Adams

5 months ago

We had to pay a premium ($300) just to have them come to us. We were told they would find the leak and then repair it, if possible. They charged over $800 to tear up our sink cabinet (I could have done a better job for free), then tell us that they had no intention of fixing anything, just finding a leak. We're out a large amount with no actual resolution, just a location of in the slab. Overall very expensive and unprofessional.-Update- We had originally chosen this plumber, planning to pay the premium, rather than use someone local, because we were led to believe it would be fixed by the worker they sent. After that wasn't the case, the guy told my wife he would get her a plumber from Santa Fe. When my wife called the Santa Fe office, they had no record of a plumber request. She called Albuquerque, who planned to send someone from Albuquerque, but they weren't sure if it would be another $300 premium. My wife cancelled it. You can shave a bear many times, but you can only skin it once.

Judith Edwards

10 months ago

The wind ripped off our back screen door. Hmm—we call TLC for every other house issue; would they do this? Sure enough, they do home repairs also! Sam came on the date promised, and did a wonderful job of installing a nice screen door. He was professional and a delight to work with, just like all other TLC employees we’ve experienced. Home repairs; just one more good thing about TLC!

Terry Brownell

10 months ago

Excellent, professional service by Ryan. Took advantage of a scheduling opportunity to arrive early, saving us the remainder of the afternoon. Great communication and impeccable work habits. Highly recommended and the same great service I expect from TLC.

Deborah Fisher

9 months ago

They were fast, good, and efficient. We thoroughly enjoyed working with the plumber. He was very good at solving the problem and fixing it and explaining it.

rod guinn

3 months ago

Rick was polite and thorough. He explained everything and took care of the problem in short order.

Joshua Kane

a year ago

I had a clog somewhere in the plumbing of my house.. When i called TLC the person on the phone was able to diagnose the problem over the phone and told me how i should go about fixing the problem. We landed on having someone come out with a high powered snake. Someone showed up same day I called: it took about 30 to 45 minutes. He was able to clear the clog, reviewed camera footage of the pipes to make sure nothing was wrong, and educated me on common problems and fixes for home plumbing. For about 120 dollars I definitely got my moneys worth.

Carla Sanchez

a year ago

Excellent company! Used a few years ago when my refrigerated air quit working. Cheep, quick fix. Just changed out a ceiling light for an excellent price. Very responsive and reliable.

Connie (Conn)

3 months ago

TLC’s technicians, Ryan C. and Saul V. were super professional, gave excellent descriptions from start to finish. Their system worked so good it sucked out an old bottle left behind when the house was built, lol. Pricing was affordable. I really appreciated them not trying to upsell on other things either.
A+ rating.

L Mac

3 years ago

*Update April 2020: another great TLC experience. We had an issue with our water pressure. Quinn was on time, found the problem, fixed it, and was pleasant, professional, and friendly. Really, this is one of the best businesses in Albuquerque!If you’re remodeling, TLC is excellent. They've helped us couple of recent bath remodeling projects, including one that another local, well-known remodeling contractor completely botched. (And I mean BOTCHED - as in, contractors-installed-wallboard-over-their-own-tools-botched!)TLC staff are always prepared, professional, courteous, and will let you know if they’re running late - though in our experience they’re usually right on time.TLC might seem a bit expensive up front, but their HVAC/plumbing/remodel professionals will get the job done right the first time. If something went wrong, I’d trust them to fix immediately... however, after several complicated projects, we’ve never had to ask for a re-do, because their work has always been perfect. A+.

Pauline Artery

3 months ago

Ryan and Saul were prompt, professional, and personable. My husband and I were at ease with them in our home.

Mick McMahan

3 months ago

Well done. Clean, neat and tidy. Chico was invaluable in explaining stuff. Please keep him as a customer service contact and give him a pay raise.

Paul

9 months ago

Ryan Clark is very professional, neat, quality workmanship, and friendly. Had a very good experience with his work, thank you so much for all your hard work.

Flo Ryder

5 months ago

Shannon Rushing was my technician today,. He showed up very clean and organized. He truly stepped out of his comfort zone to help me out. I had a water leak outside in my front yard, his expertise had my leak diagnosed and fixed in no time. I was so impressed I had to make a Google review. I am turning to TLC looking for Mr. Rushing for all of my plumbing needs. Thank you again Mr. Rushing!

Melanie Knight

6 months ago

TLC was able to offer same day service. Roy was quick to assess issue and resolve. Great customer service!

S M

a year ago

Pete Romero did an amazing job servicing our AC unit. Very knowledgeable and friendly. I will recommend him and TLC to all friends and family because of his work.

Aidan Kiley

4 months ago

Called TLC for a swamp cooler estimate. Their price was over $8K. When we said no, the price suddenly dropped by more than half.In case that wasn’t scammy enough, when we originally received the estimate, the technician said not to worry about paying the service fee for the visit until we made a decision. Then, when we decided not to go with them, they charged us an elevated service fee for paying late. We’ve used TLC in the past and been satisfied with their work, but we certainly won’t be using them ever again.

Geoffrey Martinez

a month ago

I was told I would be scheduled at 5. I waited and waited and waited. When I called, the driver was in route and would be there by 7. At 9pm, I call back and he would now be there after 10. I waited five hours after my shift for nothing.Save yourself the trouble and book with a company who is communicative and responsive. I got the service booked by a reputable company the next day.It was such a waste of time dealing and waiting for nothing with TLC.

ramblerjessica

a year ago

Very impressed with the prompt, courteous, and knowledgeable service. Our furnace died and then our a/c died, all within a few months of each other. We had to replace both, and they got us in within a week (it would have been quicker, but we had scheduling conflicts) right at the beginning of the hot season. We didn't suffer for long because of these nice people.

Jason Biggs

2 months ago

Rick was great, very professional, went over all of our options with us, came out late at night and worked quickly and efficiently to fix our broken pipe. Can't recommended him enough, the service was a bright spot in an otherwise difficult and stressful day.

Amanda Duffy

2 years ago

We just had TLC out for another major issue, water main replacement, and the team was fantastic. Jeff came and gave us an estimate. Travis, Anthony, and Dillan were able to come out the very next day for the job. They were very courteous and professional, made sure all our questions and concerns were addressed, and were able to complete it all in one day. We not only had them replace our water main, but we’ve had TLC out to replace our sewer main, update electrical panel, convert to air conditioning, new furnace, and new water heater on other occasions.They are always quick to answer their phones, get someone out to you, and schedule the work in a timely manner. Thank you and we look forward to working with your remodeling team in the future.

L LC

a year ago

I highly recommend this business; Installation of a garbage disposal no sweat for these guys! We will definitely become loyal customers for all our family! Also, the response time for TLC to fix this was superb.

Betty Stacey

a month ago

Ryan Clark performed an AC start-up today. His service was excellent and very professional. Ryan was courteous and friendly, as well as prompt and efficient. Ryan took extra measures to be helpful by removing the air conditioner cover for me and turned off the gas connection and unplugged the heater, which I very much appreciated. I definitely recommend Ryan and the TLC group for start-up and shut down of air conditioners and heaters. 😃

Bonnie Allen

3 months ago

Gabiel Soto rebuilt the backflow preventer of my irrigation system. Professional work, fixed the problem and called first to make sure he would have the part and avoid charging for a second trip. This is the third time I’ve called TLC all have been good experiences

Marshall Ritchie

3 years ago

TLC has always given great service and customer support when working on my home. Shannon Rushing was punctual, honest, and completed the job on time. He also addressed all concerns we had. Thank you for your hard work, time, and expertise!

Kathryn Cochran

9 months ago

We purchased a new water heater and we had TLC come and install it for us. The team that helped us was great, and we were able to get an appointment quickly. They did much better/cleaner work than what was installed when we purchased the home. 1yr warranty on everything they provided, manufacturer warranty on the water heater itself as we provided that. Would highly recommend TLC plumbing.

Michael Carroll

3 months ago

Shannon, was the person that come out to my house. He did great job. I will use TLC from now on . thanks for a good job

Steve Remenar

3 months ago

Ryan Clark our Tech today was early! He provided me with several options at different price points to chose from to get our swamp coolers back up and running. He cleaned up after the job and even called me to after he left to tell me that he forgot to turn off the attic light. Great service and he had a friendly, yet professional attitude.

Michael Staples

8 months ago

Major electrical rework on home built in 1939. Exceptional crew worked very hard to rewire the crawl space to eliminate safety issues and to run dedicated circuits for all major appliances. Very professional, courteous and dependable. Highly recommend.

corinne fay

2 years ago

Accidentally ripped a hose bib off my house and Shannon from TLC came out in less than an hour. He was able to repair and replace it without having to cut through any walls. He was pleasant and professional, got the the job done quickly, and was very knowledgeable. Best plumber I’ve used in Albuquerque. Highly recommend Shannon from TLC!

Hoo Wang

2 years ago

TLC is a good plumbing service company that I trust. Four years ago their technicians did kitchen remodeling for me ------ removing/installing faucet, and garbage disposal, disconnect/reconnect dishwasher, etc. Recently they replaced an outdoor faucet for me. All the technicians are polite, nice, responsive, and doing good job with reasonable price.

Susan Ruggieri

4 months ago

Daniel was so professional and thorough when he came out to assess our situation. We liked his attention to detail and his promptness of service.When our water heater broke unexpectedly, (don't they all?) and we were expecting company the next morning, Daniel called in Leo to get us in quickly.Leo is amazing!!! He did the whole installation of a tankless water heater in one day. He cleaned up well after himself. He took all the time we needed to explain over (and over) how everything worked. He was personable, professional, and made us feel in good hands for the future.Leo and Daniel - you are our heroes!

Visible Trace

11 months ago

Every aspect of the TLC interaction was professional. The service tech Lawrence was courteous and professional, arriving in timely manner. I felt very confident in his abilities to provide quality repair/installation of water heater system that would be done correctly and to code. You can't ask for more, quality done right. Thank you TLC

Janelle Harden

4 years ago

TLC Plumbing has always done outstanding, clean, trustworthy work. I've not dealt with a single person over the years that was less than highly professional. For the past 3 years or so, I've been fortunate to work with Jason on plumbing problems throughout the house as well as working with my floor furnace, wall heater, and installation of a new water heater. His patience is laudable and both his knowledge and humor make him a joy to work with. It is hugely important to be able to trust the work of service people, and I am always confident of the safety and quality of the work Jason has done. He is an stellar employee!

Do Jo Dunebugi

3 months ago

Ryan Clark, Derek Brownson, and Saul Vasquez were prompt and efficient. They explained everything in detail and reviewed pricing with me prior to start of work. I had the option of adding or deleting services. They cleaned up after themselves and were done in less than 1.5 hours. Twenty seven years of dust collected from the soft vents and five years from the dryer. A job well done.the

BBDSTER

4 months ago

Santino was very friendly, got the job done quick and done right. Will continue to use TLC in the future.

jubilee e

3 days ago

Taking a photo of a child by a toilet to advertise your company is really weird……
“You don’t just need a plumber, you need a little TLC.” 🤢🤢

Corinne Teller

4 months ago

I am the Operations Director for a public elementary charter school that had an emergency gas repair needed during the very cold winder months. TLC was the only place we could find that could assist us fast enough to minimize the number of days we would have to close the school. Since we are a loyalty customer on a three year maintenance agreement with them we trusted that the pricing they were giving us was fair and that they would do good work. After they said the work was done the City came to do their inspection and found several issues due to poor work done by TLC that had to be addressed, causing further delays prior to the City approving of the work. TLC tried telling us that this work was not related to their work, but to previous work done and they would have to bill us thousands of dollars and days more to address them. This time we decided to call another plumber to get a second opinion. This plumber confirmed that the issues were certainly due to poor work done by TLC and fixed all of the issues for us on the spot within ONE AND A HALF hours and billed us just $650. Based on feedback from him and another plumbing company they also told us TLC overcharged us by about triple, even considering that they worked evening and over the weekend. We also found out that the initial gas repair needed was related to the poor work by TLC. This made us wonder if this poor work may have been intentional, causing 'more work', very expensive work, to have to be done, at their mercy. This was infuriating to me since this forced us to use money that could have paid for another teacher for our students. I care for our students, and want both for them- a safe building to be in and to get the quality education they deserve. To steal from 5 year old to 10 year old children's education did not seem to bother TLC though. We will never work with TLC again.

Patti Welch

2 years ago

Shannon Rushing was the tech that came to help me. Snowy cold snap and my pipes froze and burst. He was respectful, professional, and explained all repairs needed and why. Did the work quickly and never once complained about the below freezing temperatures he had to work in. Within 2 hours I had water again and felt like I hit the jackpot! TLC has hired the best plumber ever! Highly recommend using TLC for all your needs they deal with. Shannon made a difficult situation seem painless.

Neil Dodge

9 months ago

I contacted TLC to schedule a cleaning of my dryers heat and lint exhaust. Ryan arrived early, assessed what needed to be done, then got to work. In the short space of 30 minutes, Ryan cleaned up the lint and made sure everything was in working order before departing.

Banfield8430

3 years ago

I had a plumbing inspection done and found that my water heater needed a portable expansion tank and a flue piping upgrade. Shannon Rushing did both the inspection and the work on the water heater. From what I can see, he did a great job and he's also a nice person so I felt completely comfortable with him. He left everything clean and complete and taught me how to drain the water heater which I told him I wanted to do since the water had been cooling down while he worked on it. Thanks, Shannon!

Jessica Epperson

9 months ago

I highly recommend TLC Plumbing,
Shannon and Jared came out and did a wonderful job. They were very quick and professional. They were very nice and walked me through the whole process. If you need a Job done I highly recommend them! Thank you Shannon and Jared!!! 😊

Wesley Carter

a year ago

These people are the RUDEST people I have ever seen or dealt with. First they leave a leak going all night and flood the backyard. Secondly, they blocked the driveway to a small rental property with tenants where noone can come or go. What great customer service and representing the brand. I've also never heard such foul language from people working inside your home. My father is a contractor, we do not use the F bomb where customers can hear. They also blare the worst metal and rap music while they work. Never had any other plumber who had to blare such lame music. Absolutely no professionalism in their technicians, it's actually appalling. DO NOT USE THESE PEOPLE!

Crystal Cordova

11 months ago

Update 9/2I am once again a happy customer. TLC was able to locate the issue and replaced the parts needed for my A/C. They replaced my pads and cleaned the unit. It works so much better and the air quality is so much better and cleaner! Our allergies have cleared up.The two techs that came were extremely courteous and professional. It did not take long for the repairs and maintenance.The manager has been with me on the way along the way. Everything he has told me they would do to correct this problem, he has followed through. Our family is grateful and can end the summer on a positive note.Thank you TLC for really listening to your customers when it matters.Update 8/29**Since I wrote this review, a TLC Manager contacted me and sent techs to our home the next business day from the call. I am waiting a few more days to see if everything falls through as expected. So far so good! Review update to come soon...-- Original Review --I have been a customer for almost three years. They are really the only plumbing company I have used since buying my first home. It is an old home and we need maintenance all the time. Price range - is on the high side. But I wanted to work with a company that would get things done in a timely manner and do the job right.This summer, we called TLC to get our swamp cooler going. I asked if we needed to provide new pads or if the tech will bring their own to replace. The person I spoke with said that tech will bring all material. $250 gone and after the tech left, I realized I did not see that he tooked our old pads. That same week our swamp stopped working. The tech did come back that same day. I was nervous because I only had a 1 yr warranty on my swamp cooler and that day was the last day. We found out the belt fell off and within minutes it was working. We did not get a charge. Thank goodness.I found it strange that it was not checked during the time it was turned on. Now I could not get the pads changed unless I paid more. I was told it was not on the original work order. I felt defeated and let them go. Our swamp cooler smells musky. We have dropped in swamp cooler odorizers. But the smell comes back.Today my swamp cooler was making a noise and again has stopped working! We shut it off, but now we smell an odor coming into the house. This is horrible and we are at our wits ends. We bought a new unit that we could not afford and needed family to help us with the cost. Now - it has been the worst experience a year later and I am in tears.This evening we are going to try replacing the pads and clean the unit the best we can. I hope the belt fell off again and we can figure out what to do. We have never worked on swamp coolers before. I can't afford TLC anymore.There is a positive note (which is why this is not a 1 star review) - every tech that has come into our home have been courteous and have helped explain their process. Their customer service is good on the phone. But the cost of work is so high and I don't see the quality of work being to our benefit. I will never use this company again.

Russ Sanderson

5 months ago

I had a break in my main line leading up to my home in Edgewood, NM, so a little trek for the plumbers. TLC responded and had a plumber out in less than 2 hours. I called others and they said that they were booked 2 weeks out. Great repair.

Tammy Espinosa

6 months ago

Very prompt, responsive and friendly. Worked around our schedule and resolved the issue quickly. They kept me in the loop at all times. Would highly recommend.

Pam Villegas

6 months ago

Ryan Clark was Very courteous, professional, and thoroughly explained the process. Would recommend putting disposable drop cloths to protect furniture and anything below vents. There was white, fine dust on surfaces despite TLC vacuuming the areas.

Jesse Jackson

a week ago

TLC tech attempted to scam me out of $20,000.I called tlc because my a/c abruptly stopped working. I’m a pregnant mama with 6 kids and it’s 100 degrees outside. The tech told me that he tried replacing the capacitor but it didn’t work and because my system is R22, I was going to need to get an entirely new a/c system. For a similar 5 ton system, he quoted me $20,000!!!! Now, since I don’t have 20k lying around I called Anderson Air for a second opinion. Anderson air came out and replaced my capacitor (a $300 job) and lo and behold my a/c is up and running. This is the 2nd time TLC has given my incorrect / wrong information. They show up but their prices are outrageous to begin with and on top of it, some of the techs aren’t honest at all. I can’t in good conscious recommend them or use them myself again. I recommend you look somewhere else.

Martin Lopez

3 years ago

Contacted TLC due to a leaky hot water heater. Mark Coxwell gave me a very reasonable estimate for replacement, scheduled installation, and sent a tech. to complete the job. Brian Richards arrived and installed a new 50 gallon water heater pronto. I was impressed with his knowledge and quick work. Wife is happy; I'm happy. Kudos to TLC for expert installers at a fair price.

Maria Diaz

6 months ago

Mike and Christian from TLC were great! To have this problem and be able to have immediate service was huge and now we have heat! They worked their tail off all day and it was much appreciated!

Yvonne Montoya

3 years ago

I had leak under my sink and needed a plumber quick. TLC was able to send Shannon Rushing over first thing in the morning. He arrived on time and did an Awesome job!!! He was very professional, friendly and helpful. He fixed the leak in no time and did a thorough job. I would recommend him highly.

Allan Taylor

a year ago

Say they will be there “in the morning”, still no communication by 2 pm. 3rd time they’ve neglected to honor their time commitment, while failing to communicate. Not even an apology when I call them. If you don’t value your personal time, this company is for you.Julia, thank you for the response. The request was under my fiancé's name; after another work order request your company promptly came out and fixed the issue. Thanks again.

P S

11 months ago

Ryan came in and cleaned my dryer air vent. I was pleasantly surprised that there was not that much gunk that came out for being cleaned for the first time in 21 yrs. I want to get the vents in the home cleaned next. Will definitely call TLC again for that job. Highly recommend this company.

Greg G

4 years ago

24/7 Service was a must. For the added convenience of an emergency plumbing repair the cost was worth it. The technician, Roman, and the dispatcher were very helpful in helping set up my service call. I had a kid's birthday party to host on this date, and was having a main line sewer issue. They arrived early in the morning and was able to fix the issue in under an hour. Well worth the time and expedience of service. The technician was very knowledgeable, helpful, and professional. He had a smile on his face even on a cold, Saturday morning.

Lauren Boutz

a year ago

Our swamp cooler wasn’t working and was blowing hot, moist air. Alex from TLC came out the next morning (in a heat wave!) and replaced the pads, all before noon. Now we’re finally cool again! Thank you so much!

Nicole Martinez

5 months ago

TLC is honestly the best anywhere. I have had TLC at my home and my Mom's several times over the last several years. My air ducts were cleaned by Ryan Clark and Aaron Vasquez and they were extremely professional and super friendly! They explained exactly what they would be doing before they started and also explained what they completed after they finished. They were thorough, honest, and cleaned the area after the job was completed. I only trust my home to TLC for anything in my home.

Ray Basura

4 years ago

Great customer service and quick response to have some service done on my house. The two plumbers (Josh &James) that came out were fast and professional. Were even able to complete the task at a lower rate than the initial estimate. TLC has done great work for me in the past and these guys were very trustworthy.

Donna Asher

7 months ago

I've used TLC for various plumbing and heating/cooling repairs over the years, and they replaced my old furnace and boiler. They've always been very responsive and the technicians who come out are knowledgeable and efficient. They give accurate estimates and don't try to oversell services. Every TLC employee, from the dispatchers to the technicians, has been friendly and helpful. I can recommend them enthusiastically!

Anasofia Tafoya

6 months ago

Ryan Clark was awesome! He was so friendly and got the job done so fast ! He cleaned our ducts and did a great job!!😊

Sunni Moore

4 years ago

Renaldo was very knowledgeable regarding our heating and cooling system. He was also polite, respectful, and repaired our unit quickly. Our home is now cool and back to normal. I also appreciated TLC putting us on a cancellation list, so they were able to contact me a day earlier than my scheduled appointment. Thank you also for the military discount! I highly recommend TLC - we have used their services on a few occasions.

Brenda Conyne

9 months ago

Our water heater exploded one early afternoon. We called TLC to help. I wanted a certain type of new water heater, but the technician was extremely honest about the price and time it would take to switch, both which were prohibitive. We replaced with an upgraded model of what we had. Features were added to make it more safe and to current code. TLC set up the city inspection so we didn't have to. When the inspector arrived, it was perfect. He said it is rare that he finds anything wrong with a TLC installation. Our problem was considered an emergency, so we had same day service--it took just a few hours. Very pleased.

Kevin Moran

2 years ago

Shannon Rushing and his associate installed a new kitchen sink faucet on 5/28/21. They were very professional, courteous and friendly. They arrived as scheduled, did a timely installation and left the job site clean. Very satisfied with the service they provided and would definitely use TLC again.

Mieka Gerard

4 years ago

MY husband and I recently moved to New Mexico and were not accustomed to the hard water in this area. We researched companies with good water softener systems. The day we moved in to our new home, TLC Plumbing was there installing my new Kinetico System. Very professional service from Javier Gutierrez & Gavin Cleghorn . We had to have them come back to take the canisters down while we were having some warranty work on the garage stoop where the system was. Jay the manager in Albuguerque assigned Javier Guterrez to come out to remove the canisters and also replace them a few days later after my work was done, and did not charge us for this work. Many companies would not have hesitated to charge us. This company has been family owned for over 30 years and I am impressed by the quality of work and professional service we received, very above board in our opinion. We have other projects that we will definitely be using them. We highly recommend TLC Plumbing.

Neil Sabol

4 years ago

TLC was phenomenal! I experienced an after hours plumbing emergency and they were able to get me back in business for a very reasonable price (half the price I paid for the same service from Sunshine Plumbing during business hours!). I was second in queue and the first job ran long, but Roman kept me apprised hourly. It was really late (3:00 AM) when the first job was completed, but Roman arrived onsite and professionally and courteously took care of my issue. Much appreciated and highly recommended!

Samantha Mason

6 months ago

Our electrician was professional and was able to finish the work quickly. I would highly recommend him again.

Christina Wildau

a year ago

Joe did our water softener installation. The whole process from estimating through installation and billing was easy, seamless, and he walked us through the whole process and explained all the technical details for us to understand. Always communicated in a timely manner and was great to work with! We are very happy with the product, installation, low maintenance etc. and look forward to working with TLC and Joe for any of our future water heater maintenance and plumbing needs.

jessica marie

9 months ago

Had a pipe burst underground in our front yard and really needed it fixed fast, called tlc and they came and checked everything out, they gave a free estimate (unlike Albuquerque plumbing, heating & cooling where they charge you whether they fix it or not) and we decided to go with them because we've always had good experiences with them. It took a couple of days to get fixed but they fixed the issue and they even charged less than was estimated! Definitely will be using tlc for all our plumbing needs.

Julie Jordan

7 months ago

While replacing our outdoor spigot, TLC torqued a pipe inside our wall which leaked the following day and caused damage to our wood floors. Even though they said their work was under a 1 year warranty, they repeatedly denied that the leak (less than 2 inches from their repair!) was due to their work even though the leak started the following day. They wouldn’t even LOOK at the leak. They stated we needed an additional repair that would cost $2500 to $4000. We were without water for 2 days because they said they couldn’t even temporarily fix the pipe. My husband was able to patch it with items from Lowe’s until a professional plumber can fix the mess TLC made.

Jodi Bennett

9 months ago

We needed a new furnace fast. TLC came out the same day and gave us a quote. New furnace was installed the next day. The installers were on time, very polite and did not make a mess.

Susan Torres

a year ago

I got a number of quotes for a new HVAC unit and TLC was the most responsive and affordable. They were communicative through the entire process, didn't push me to make a decision, and got the job done quickly and professionally. The two gentlemen who did the installation were nice, professional, and speedy! TLC has become my go-to for my pluming/heating/cooling needs.

Zachary Shank

a year ago

First, I was super excited that I could get a service appointment for A/C maintenance in 24 hours in the height of summer. The technician was ahead of schedule, pretty speedy in completing the work (which, thankfully, wasn't extensive), and talked me through the issues at each step so that I could follow along with what was happening. More importantly, the tech treated me like a human being and not just a customer, which was refreshing.

Jessica Hronich

6 months ago

Ryan was very professional and explained everything very thoroughly. Any question I asked, he responded respectfully, directly, and politely. He was also very clean and respectful of our home. I highly suggest TLC for any of your HVAC duct cleaning services. Thank you Ryan.

kevin ohea

11 months ago

TLC is my go-to plumbing and HVAC company. Always on time, so polite, and efficient! Found and fixed an underground broken pipe in no time! Ivan, Jeff, and crew were awesome and very, very courteous as well as empathetic. Can’t say enough good things about these guys! ⭐️⭐️⭐️⭐️ ⭐️s and deserve 6 !

Pamela Padilla

a year ago

TLC remodeling & renovations dept are OUTSTANDING! We added a small gym to our home and I couldn't be happier with the outcome. Ed is very professional, detailed and delivers quality work! Estevan was great. We appreciate all the time it took to make our idea a reality! thank you!

Don Fisher

7 months ago

Dryer vent cleaning. Ryan was very courteous, informative and efficient. He accessed both internal and external ports of the two-story vent. He put everything back and cleaned up to the level that he found it. TLC highly recommended if you need this service.

Will Taylor

8 months ago

Called in the morning after finding my water heater ruptured, responded in less than 2 hours.Had a new tank in updated to current code in just a few hours!Quality work and explained everything being done.Will continue to use them for plumbing needs as they provide quality work, quickly and consistently.

Kathey Salazar

a week ago

I called TLC on a Saturday night at 11:00 PM, Chase Waite was at my house by 11:30 with the part he neede. He was professional, efficient and fast. He explained everything in detail. Very courteous, not stressful at all.

Kirk Stein

5 months ago

Ryan and Aaron were GREAT!!! They explained everything they were going to do and explained what they did. They were both extremely courteous and polite. The after job cleanup they did was extraordinary!!!

SavedbyGrace

4 months ago

I called TLC at noon yesterday for a leak under my kitchen sink and they said they could get someone out the same day and did! The technicians were very knowledgeable, professional, and friendly. The price was fair for the amount of work done. TLC always does great work in a timely manner. Highly recommend!

Keith Vardeman (Gunnilingus)

a year ago

First of all they are 24 hour service. They responded within 30 minutes to send out the service techs. The techs got here within an hour of my initial call. They were up front and informed me along the whole process. They fixed my shutoff valve which was installed wrong by the previous owner discounted because they were already fixing my pressure regulator. The whole thing costed $850. I get alot of anxiety with repairs like this being a first time home owner. I'm completely satisfied.

John Kirk

8 months ago

I had a problem with a shower that did not produce water at all. The valve had to be entirely replaced, which meant that the shower panel had to be removed, along with the glass doors. Sam at TLC determined that the actual problem was that the pipe leading to the shower head was blocked, which meant that work had to be done on the pipe leading to the shower head. That, in turn, involved cutting into the sheet rock and removing a section after which the wall had to be renovated. The work was completely done within a day and a half. The shower works now, and you can't tell there was any work done on the wall or shower at all. It looks perfect.

Ryan Reeves

a year ago

Everyone involved was great from the patient salesperson Richard Dannenbaum to the kind and detail oriented install team, Sergio, and Bart Chinana were professional, helpful, and patient with our questions. They did a great job on their work and even provided us with a temporary mobile ac unit because the install went overnight. Great job. We always receive stellar service from TLC.

David Hafermann

a year ago

Rogelio (Roy) and his partner were outstanding. They kept me informed regularly throughout the removal of the outdated equipment and installation of the new equipment. They were prompt, worked quickly and gave excellent instructions about usage. They left the work site better than it was when they started. I give them TOP marks.

Julie North

4 months ago

Jonathan Molina replaced our kitchen faucet, and he did an excellent job! He is very professional, and pays attention to detail!

Lynda Laglios

3 months ago

Technician was personable and polite. He was knowledgeable and quick.

Judy Barnstone

5 months ago

Sam was very timely, pleasant, and efficient and he clearly and respectfully explained our options. Great service.

BB Mann

2 months ago

TLC Plumbing Rocks!Once every light year, a big company does a really good thing.We moved into a manufactured home in a 55+ community 5 months ago and found all the things wrong with the house that the inspection company missed (and there were a lot). So, during the super windy months of February and March, we were having a problem with the Hot Water. The pilot light would blow out and it seemed the gas would NOT shut off! So open windows and re-light heater. This happened 3 or 4 times only during windstorms.We were thinking it was the part on the water heater that controls the gas that needed to be replaced. It was a TLC water heater and we thought maybe the part was still under warranty. So called TLC and they came out. The Plumber was not sure about something with the water heater, and not giving me a made-up story, he called his supervisor! He came out and they realized that the roof vent from the water heater was way too short. So that is why the pilot light was going out. They also checked the type of water heater that was installed in 2017. They concluded that it was not the best type of heater for the home. The Supervisor asked if it would be ok if checked with his bosses before he made a decision on the best way to solve the problems. He said he would call the next day with a plan.He called and said That TLC will make it “ALL” right and replace EVERYTHING!! The venting and NEW water heater at NO COST!!! With labor included!Thank you, TLC.

Mick Ingram

a year ago

TLC Plumbing & UTILITY Carlos Ramirez and his partner Jose' installed a HVAC Heat Pump, fixed a problem with the return air duct.Their work was neat and and great quality. Would use them again.Also had the House ELECTRICAL PANEL replace was also a greatjob neat and on time.mick

Janet Schaefer

3 weeks ago

Ryan explained to me what happened to my master cooler and provided me with a new float. He also taped a gap so all the cool air will go into the house and not my backyard 😄 Thank you, Ryan.TLC responded to my problem the very next day after I called. I am so grateful.

Laura Bledsoe

6 months ago

Service was done in a timely fashion and explained the problem and repair processes.
He was a very personable and professional.

JAYMA CONWAY

2 years ago

Wonderful! I was so fortunate to get TLC out to my house to help with repairs on my leaking toilet. Shannon fully explained what was happening to cause the leak and then explained the repairs made to prevent further problems. So happy with their service.

Lisa D

a year ago

TLC responded promptly to our plumbing emergency. Cody M. And Nick G. were professional, on time, and knew exactly what to do to get us back in service quickly. They also provided my husband with excellent information about how to maintain our new system. Thank you TLC!

Donna Diller

3 years ago

James was friendly and professional. He came out on an after hours call about our hot water heater and came back promptly the next morning with Gabiel. They were an amazing team and did a great job. We highly recommend them. Thanks TLC!

Joselyn Pflieger

4 months ago

We had a great experience with the installation of our water heater. Our assigned tech was professional, friendly, conscientious, and thorough. Thank you!!

Cheri Schlagel

6 months ago

Santino is very nice, attentive, knowledgeable and respectful! I will ask for him every time I need TLC.

Michael Lucero

2 months ago

Ricky with TLC came out on a Friday night and repaired our hot water heater quickly. He provided feedback on our future needs. Ricky did a great job!

Jackie Danfelser

3 years ago

I called TLC with a plumbing emergency and was treated like I was the most important person in the world. They had a full schedule for the day but worked me in within an hour of calling. Shannon Rushing was sent to make the emergency repairs. He was amazing! He is very knowledgeable and caring and fixed the problem perfectly. He went above and beyond to make sure the problem was fixed and that my home was safe. I would highly recommend TLC and Shannon for their amazing customer service, professionalism and quality work.

Pierre-andre thebault

3 months ago

My air conditioning was not cold,I made an appointment to have it fixed and Chico came earlier than the appointment which I was pleased about it. He found that there was not enough refrigerant,put some,but couldn't find any obvious leak. The air is cold now. Chico was very nice and professional.

Charles Maheras

a year ago

Lucas at TLC went the extra mile to replace a water heater from another firm under warranty. The other guy would not call me back or service my request. Lucas found out how to take care of me, helped me through the supply chain issues and stayed late to install the new unit. Great work and customer relations. He even answered his phone at 10:00 pm to help me address a separate issue and followed up the next day to see if I got the support I needed. He is a great technician and this is representitive of my experince at TLC. You may pay a bit more, but you get what you pay for!

C E_ABQ

2 years ago

My water heater failed and I called TLC early Monday morning. I was very happy to have the service tech call me a short time later to say he was on his wayThe service tech is a plumber named Leroy and he did a fantastic job. Fixed the water heater, services the water heater (flush) and explained clearly what caused the problem and how to solve it myself if it occurred againExcellent services from the office and the plumber, thanks TLC!

karen marie

6 months ago

I needed a new water heater as I saw it was leaking this morning. Matthew came out within 30 minutes of my call to TLC. He fixed it in record time and worked with me on the price since I'm going in for surgery next week to have cancer removed. Super nice people at TLC! I will only call TLC in the future because they are honest and go over and above to help the people they service. Can't thank you enough (-: Karen Marcum

Alfred Zamora

7 months ago

Called TLC in the for a water leak on the main water line to my home. I received a quick response and the problem was repaired the same day. Everyone was friendly and professional and I will call on TLC again if needed.

b sim

7 months ago

Sam was great....VERY friendly and efficient. He did a fantastic job and I am 100% pleased with the work.
Thanks so much!

Anthony Griffin

a year ago

Chico, was an awesome technician. Explained every step he took throughly and concise. Very professional and offered a lot of information on HVAC maintenance and available updates for our system. Pointed out issues and offered recommendations to help avoid future problems. Overall great customer service.

Tyler Lew

a month ago

Had Ryan as our technician, super knowledgeable and quick. Will definitely stick with this company for any air conditioning needs

Stephanie Avila

a week ago

Ryan did a wonderful job. Ryan communicated in a professional and timely manner and was able to answer all my questions. Thank you Ryan for the great work and for being a great communicator on his expected arrival and timeline. So happy that Ryan is so knowledgeable and helpful!

Brian Roche

3 years ago

Everything you need from a plumbing company... Responsive, Courteous, Professional, Knowledgeable and Friendly. Called on Saturday afternoon for a clogged drain and they arrived quickly. Joseph arrived as promised and fixed the problem without issues, he could not have been a better service tech. Joseph was fully-equipped and did a fantastic job identifying the problem, clearing the clog and putting everything back together better than he found it! TLC was not our first call on this problem, in the future we will definitely call TLC first when we need service.

Lugene Frazier

a year ago

Called last week for an estimate for a split unit installation quote. Left a voicemail for Carlos Robles. Carlos called back, I wasn't able to answer the call. Promptly called back and left a voicemail on his cell phone. Waited the remainder of the week for a call back, never happened. Called today and asked for another salesperson to work with and was advised he's the only contact. Working in construction myself, I understand the importance of customers as they pay the bills and keep the doors open. If the sales team has a backlog for call backs maybe TLC should get more sales people or a more effecient salesperson if they only have one point of contact. With as many HVAC companies Albuquerque has to offer, I'd rather move on than deal with a company that has sales people that don't want to sell. Looking at the reviews online it seems I am not the only person with this problem.

PATRICIA BROWNE HIRSCHL

6 months ago

Noticed no hot water in am. Found utility room floor full of water called owner…I am tenant. TLC rep showed up within the hour…efficiently diagnosed and repaired problem. Courteous, helpful…..could not ask for better service. Appreciate TLC for prompt and efficient service…with courteous and professional employees.

Kim Burnham

5 months ago

Ryan Clark arrived when he said he would. He was courteous and he carefully explained the process and the price. And the work was done in a timely manner.

Pamela Mcbride

a year ago

Joshua was an awesome technician, very professional, on time, and went they extra mile with our funky outdoor faucet set up and went the extra mile and made the mounting area look so much better than what it was. TLC is lucky to have him and so was I

Sharon Howard

a month ago

Elijah installed 4 new smoke alarms and 3 new smoke and carbon monoxide alarms in my home after the old smoke and carbon monoxide alarm failed. He explained how the new alarms function and answered all my questions. The alarm in the living room is 2 stories high and very difficult to reach. He was able to replace it as well which was not an easy task. He did an excellent job.

Jen Mulliniks

3 years ago

Shannon and Gaby were my service professionals today. They replaced my water heater. Loved the new technology they used. Shannon explained what everything was and the reason for it and showed me how to operate the new water heater. They left the area they were working in super-clean. Friendly, very efficient and timely, and they answered my questions. They clearly enjoy their jobs and the company they work for.

Jer & Rose Collins l Collins & Associates

2 months ago

Great customer service. Very personable tech who explained the repair and was very efficient.

Brenda Nieto

a year ago

Lawrence and his apprentice were fast and informative when installing my hot water recirculating pump. It was making a loud whistling sound and I called them back a few weeks later. They came back twice in one day to fix it. They were nice and the noise is finally gone and I have hot water!

Beatrice Escobar

a year ago

TLC is awesome. They were able to figure out what was wrong with our HVAC system within a few minutes. A different contractor assigned to us by our insurance wasn' t able to figure that out within their 3 visits!!! Juan from TLC was very kind and polite. Was very clear in explaining everything and helpful. I would recommend them 100%.

Monica Martinez

2 years ago

My water heater went out on Monday evening I purchased a new water heater at Home Depot and was scheduled with one of their contractor (plumber ) for installation. He never showed and when I called him he was rude and very unprofessional. So I went with TLC called this morning about 9 am. I received a call back from Carlos with a quote and had a plumber in my driveway by 11:45 . James was very nice and very professional. By 2 o’clock my water heater was hooked up. Thank you TLC you will be highly recommended by me .

Laurie H

10 months ago

Late last night, our main sink started linking. I called TLC first thing in the morning, and they had a team out by 10 am. Both of them (Shannon & his teammate) did a wonderful job for reasonable price. We would highly recommend them.

John Goen

7 months ago

Ryan Clark came out to do a cleaning of our dryer vent and was quick, courteous and thorough in his execution. Was clear up-front about the cost involved, and informed me of the entire process, including diacovering that my vent was disconnected, which he repaired at no extra cost!I would definitely recommend his service if you need your dryer vent professionally cleaned!

Chelcie Ospino

8 months ago

Paul Walton was an excellent tech! He fixed our gas leak problem and waited 5+ hours for the gas company to come back and turn the gas on l, to check for anymore leaks. Highly recommend!

Chris M

a week ago

I hope they don’t do plumbing like they drive…we’d all be in trouble.

Larry Morgese

2 years ago

TLC replaced my leaking water heater and did an outstanding professional job, same day. Tech Jude Gonzales inspected my 15 year old water heater and determined that it was time for replacement. He advised me that some of my venting and other aspects were not up to code and explained exactly what could be done to make it right. He completed the entire installation in one day and did an excellent job. I would not hesitate to get TLC and Jude back in the future. Nice to know we have a company like TLC in Albuquerque who can handle just about any homeowner issue.

Andy Fisk

2 weeks ago

At first I was not please with TLC. We asked them to come diagnose and fix the problem with our HVAC. They replaced a filter said it was fixed. I called them back to let them know that changing the filter did not fix the problem because it is still not cooling. They informed me it would be a full re-service because changing the filter did fix the problem. A few days later, they reached back out and have redeemed themselves, they said they would go back and diagnose/fix the issue while taking off the first initial charge from the bill. They are very responsive, quick and professional, we will use them again moving forward.

Hector Chavez

a year ago

Leo Segura and Ronny Aquino were life savers today! They came in and made this inconvenient situation seem like a cakewalk. Leo and Ronny made some calls and found parts that weren’t as readily available, but they got our AC fixed in a few hours. Rockstar service all around! My family and I will always use TLC for life!

Justin Bruno

2 years ago

Water heater failed unexpectedly, so I called TLC. They set up for a next day replacement and told me I would hear from someone midday. At 8 am, Gabriel called to ask if he could come get started, which was perfect. He was extremely professional and did an excellent job replacing the tank and bringing everything up to code. I will go back to TLC for future plumbing and HVAC needs.

Sam Frank

a year ago

I did not use this business, but it was forced on me by Los Alamos county. TLC was contracted to replace water and gas lines in my neighborhood, the entire project lasted about 6 months. During this time, TLC decided to tear up the road in front of my house, knowing they wouldn't be replacing the lines for about 4 months, my guess was that they had the equipment on site and they wanted to utilize it to save money; not considering the impacts it would have on the residents of the neighborhood. When it came to connect my house to the new lines, TLC dug up my recently re-xeriscaped yard, I had redone all vapor barriers with a cloth weed-barrier to allow moister to pass through, TLC haphazardly replaced with plastic and dirt.In the process of connecting gas, they connected the wrong line, leading them to dig up my yard again, creating more of a mess, only to find they dug in the wrong area and had to tear up another portion of my yard. In all the chaos they damaged my mailbox. From my understanding, the county instructed TLC to leave properties as they found them and they failed to do so with my yard along with my mailbox.Needless to say, I am supremely unhappy with this company. Absolutely no concern for residents or home owners. The only thing I can say I am happy about is that the constant noise, dirt, and property damage has come to an end, after they went past their deadline.

jacyne

2 months ago

Shut down heater and start up swamp cooler. Chico of TCL did an excellent professional job. On time and answered all questions.

Scott Halbrook

9 months ago

Got everything we needed done fast. been few days now no leaks n everything works Sam and Doug did a fantastic job! Second time with tlc just as good Oscar got everything done fast walked me through some questions!

William Morris

3 weeks ago

Brian Clark at TLC fixed our evaporative cooler in less than 15 minutes! Thanks Brian! It's supposed to be over 100 degrees today.

Mae Aguayo

a month ago

Just finished with one of the most professional two young men we have ever had doing electrical work for us. These two boys were very professional and very respectful to us. At our age (in the 70's) they were extremely patient and answered all the questions we asked, which were quite a few questions. My husband told me when they left that he felt very safe with the work they did and he is not worried anymore. They finished the project and we would call them again in a heartbeat!! Job well done boys!!!

Coo Callas

a month ago

Ryan from TLC came to do our seasonal changeover from hot to cool 😎 He showed up sooner than expected, which was amazing. He got straight to work. He soon assessed our situation and what we needed done. After figuring that out, Ryan got to work and finished quickly.We are now sitting comfortably in our nice cool house. Thank you so much Ryan and thank you TLC for hiring the best. Cheers!

AmeliaSwindleC

3 months ago

Zander was very polite and knowledgeable. He got my swamp cooler fixed and working very quickly!

Monica Hernandez

a year ago

Roy was great. He came in and explained everything he was going to do before hand/as he was doing it and after. Very thorough! Always a great experience with TLC techs.

Linda Davey

2 years ago

We upgraded our furnace and air conditioning systems last week. Brian Richards and Derrick Searles installed both systems with help from others at TLC. They took out the old furnaces and installed the new upstairs and downstairs systems in one day. As promised, we had heat that night. The next day they removed the old air conditioning system and installed the new, again by the end of the day. This was a heavy job, requiring space for their boxes and tools, in very cold weather (it snowed) and of course, access to the inside of our home. They were wonderful! We haven't seen our new gas bill/electrical bills yet, but are enjoying the comfort of the new furnaces. These men were professional, friendly and respectful. In fact, I recommended TLC to our new neighbors the next week.

Rebekah Manning

6 months ago

My gas furnace spent a week and a half short cycling. I had done all of the easy fixes and it didn't solve the problem. I needed someone to come troubleshoot the unit. Unfortunately TLC sent a clearly inexperienced technician who was under the clock pressure to get in and get out. He couldn't in 15 minutes figure out the problem so he shrugged his shoulders, told me to try calling them back if it got worse, charged me the $75 for the service call and then left. He clearly didn't have the skill to be diagnosing the problem on his own, and either didn't have anyone to call to talk him through diagnosing the problem, or it didn't occur to him to do so. It's frustrating as we have hired TLC before for plumbing work, where they did a good job on our install that we needed.

Judy Flick

6 months ago

Joe G. and his crew were excellent! They repaired a main water line leak which required cutting away roses & shrubs as well as digging thru landscaping rocks. Joe kept me informed throughout the process. The area of repair looked great on completion & cost less than estimate, YAY!

Bevan Manson

a month ago

TLC really came through for a last minute rescue of our swamp coolers. Ryan arrived early. We thought it was going to be after 5:00 and we were concerned given how high the temperature was in Albuquerque. Ryan did a great job quickly ascertaining that we had certain amount of blockage in the coolers on our roof. He cleared them out quickly also. Thank you Ryan!

Sue Gilmer

a month ago

Every time I have worked with this company it has been a problem. I was told one price on a service would be $280 when I got the bill it was $2800.
Very slow call times and response times. I am only using them because my boss called them, but I would never use them for work at my home.

Darell Randolph

4 years ago

We had a clog that backed up every fixture in our home at 10pm on a Monday. We called a few places before calling TLC. They called us back immediately and had a technician named Doug at our house almost immediately. He worked fast and efficiently, we had our 3 month old sleeping inside a room a few feet from where Doug was working. He managed to snake the drain quietly and quickly. And the after hours price was much better than we anticipated. Overall it was one of the best experiences I've had with a contractor and I am a contractor myself. Great job TLC!

Sarah Garlits

a month ago

Ryan did an awesome job with providing custoner service and knowledge about how best to go about starting up our swamp cooler for the summer. He provided excellent recommendations on parts that needed immediate service and which parts will need service later. It took less than an hour for him to get it up and running.

Ugly Duckling

3 years ago

I had 2 unrelated issues in the SAME week that needed to be taken care of, hot water tank and heating/ac unit.. From the START, with Amanda taking my phone call, so pleasant, and being completely transparent about when the appointment could be made, what related costs I could expect, to Mike H arriving promptly Monday morning and identifying the issue with my hot water tank and even taking an additional 20 minutes to do everything he could to make sure that problem had been fully resolved. He was so thorough in explanation and expectations. The next evening, my house was struck by lightening, blowing multiple outlets and electronics, including the AC motherboard! I contacted Mike since he was so kind to me the day before, who reached out to Cody right away and they were able to place me on the calendar quickly to be seen. Cody had an opportunity in his schedule to come hours before originally thought, he called and asked if he could come out without disruption to what I might already have going on since my issue wasn't isolated to just what his expertise was needed for. He was kind, very thorough, able to diagnose the issue quickly. He made suggestions and allowed me to decide the best course of action for resolve. I don't wish my bad luck of items on anyone, but this company really went above and beyond to reduce my anxiety of the situation and handled everything so professionally. They have EARNED my business from here on out! THANK YOU SO MUCH.

Bella Salazar

9 months ago

Ryan Clark provided the vent cleaning service at our home. He contacted us before arriving and was nice enough to accommodate with our schedules. He was very polite and explained the process in clear detail as to what the cleaning instruments were for and how he would utilize them.I really appreciated that he was mindful of the home by asking permission to be in certain spaces (e.g., home office, bedroom), placing a moving blanket for when he needed to step on furniture under vents (e.g., couch), and even took time at the end to sweep up minor debri. That significantly demonstrated the thoughtfulness and care that TLC employees bring to the table. I would highly recommend them to anyone interested in their services 😀

Harriet Ruiz

2 months ago

Matthew Gutierrez was very polite and professional. He took pride in his work and took the time to make sure everything was done correctly.

Jennifer Platero

4 months ago

Excellent, as usual, Johnny was thorough and explained options. He was able to make repair as I reqested and inspite of this being an older house. I didn't know TLC had a remodel department until he let me know. Quality wirk.

Nat Cobb

a year ago

Our TLC contact, Chris, was thorough and attentive to the fact that we didn’t have heat for two weeks while we waited for parts to arrive. He communicated well and didn’t keep us guessing. The team arrived at 6 AM, right on time and worked 4 hours until the job was complete. The rental of the crane required an early morning start and TLC was willing to do that. TLC is an experienced and professional company in many capacities and we would definitely recommend them for any job.

Sheryl Parrott

2 months ago

Chase was wonderful, he was very courteous, very knowledgeable and just a really nice guy. I will definitely use TLC in the future for all of my plumbing needs. I’m a single woman and always afraid of letting someone in my house but he was awesome. I could’ve sat there and talk to him all day. I have used other plumbers and just had one bad experience after another so it’s so nice to know that I can trust TLC

Ellie Perkins

a year ago

TLDR: AC broke, they came out quickly and fixed it. Even with the extra after hours charge for Saturday service the cost was less than I expected.My air conditioner stopped working in the middle of the night and I woke up baking on a Saturday morning. TLC responded quickly to schedule same day service. Alfredo was at my house about 2 hours after I called. Alfredo was very professional and showed me what he was doing and why and quickly discovered the problem. Alfredo completed the repair but my air was still not cold. He then figured out the compressor wasn't working. Instead of trying to sell me a new compressor right away Alfredo and Roy took the time to troubleshoot and figured out the compressor was just over heated. With a little hose down on the compressor, my air was frosty once more. My husky and I thank you!

tina parra

4 years ago

I have to say that TLC Plumbing is the best. They underestimated another bid by nearly $400. The estimator Bryan explained everything in depth and detail showed me mutiple options and gave me the best service ever. And was able to get the job done for me in the same day. He was very professional, courteous and respectful. I even signed up for their service program for future discounts.The technician Chico was awesome. Called me inadvance to let me know he was on his way to do the work. He was professional, courteous and went completely out of his way to show what he had done. He also brought to my attention another potential issue to watch for and that if anything happens give them a call and TLC will come out immediately and fix the problem. Although I was quoted an extensive time frame, Chico was in and out in 2 hours. He cleaned up the whole entire area and left it nice and perfect.I am extremely happy with both Bryan and Chico for the wonderful work that was given to me. I will most definitely be continue my services with TLC. Thank you guys for everything.

Wilson Paving

a year ago

Ramon was very knowledgeable in his field, arrived on time and cleaned up after the work was completed. Ramon is committed to quality workmanship and excellent customer service.TLC‘s team we’re very professional. TLC delivered on their promise and kept the quote within reasonable cost for my remodel project. Thanks for the positive experience, now I can enjoy my new kitchen!

Gayle Vandenberg

7 months ago

Chase was wonderful. Communicated arrival time, explained everything clearly, and fixed the problem efficiently. We were so happy with the service!

Mike Sisneros

2 weeks ago

Ryan was professional, courteous and best of all, EARLY.

Rachel Plowman

2 months ago

We needed our ring doorbell and chime fixed as well as a kitchen light repaired. Everything was done timely and professionally.

Bob Howell

2 years ago

Based on all the sterling reviews, I am sure that for the most part TLC does good work. However, I was scheduled to have a plumber come out today between 12 and 5 to deal with a substantial root intrusion. At 5:05 when no one had shown up I called the office. Receptionist said she would check with the tech??? Tech called at 5:15??? Is this the time to tackle a job like this. I waited all afternoon from 12 to 5 ...If you are going to be late...is it too much to ask to have enough courtesy to call and update the customer? When I initially called I informed them that this was a substantial root incursion and that I wanted it cleared..the source located and repaired. I informed them this was not an emergency since all other drains are working fine. Is after five in the evening the right time to tackle this job?... BTW no one offered any type of apology for being late and not even attempting to update the customer. TLC might be taking on too much of a workload at the expense of customer service.

Marlena Hovorka

a year ago

We had a few minor issues, however, James at TLC was awesome and came out the next day to address the issues. Everything is great! I would recommend. TLC guys feel like family.

Daisy Reyes

10 months ago

Great service! I called and the same day they sent someone over. Shannon tried to fix my irrigation leak in the most cost effective and fastest way. I would definitely recommend and use their service in the future if needed!!

Alanna Baker

8 months ago

Santino was absolutely fantastic - I wish I could give his service more than 5 stars. We have been having multiple plumbing issues around our house including a circulator pump going out and faucets no longer having good water pressure. Tino went WAY above and beyond to make sure that we were taken care of, including unexpectedly replacing the piping from our water heater to the circulator pump (no extra charge). We were also interested in whether a water softening system would be possible in our setup and he gave us that information without being pushy. He was courteous, polite, and explained everything along the way. TLC now has a loyal customer because of him.

Lu Cynda

7 months ago

I had a pipe leak and the technician Jonathan Molinar was very knowledgeable and explained the information to me very clearly. On the day of scheduled service he was on time and fixed the pipe leak and answered all my questions. Great service, I highly recommend TLC.

Kathy Economy

3 years ago

Punctural, courteous, high quality. My 17 year old 50 gallon tank hot water heater went out. I called several other companies who indicated they could get to me in a few days. The TLC folks promptly responded and scheduled a time to repair or replace right away. I had to replace this aging tank and TLC did a fantastic job. While replacing my hot water heater I asked the cost to replace my ~35 year old furnace, the cost was not so bad and we scheduled to replace that within the week. Overall I paid ~$6600 for both the furnace and water heater. I thought the water heater cost was a bit high but the furnace replacement seemed reasonable. The quality of work received, the courtesy and professionalism of their technicians was 'par excellence'. They may cost a little bit of extra money (for the water tank) but well worth it. I would use them again in a heartbeat and highly recommend them.

Cameron Harrell

3 months ago

Jonathan was super professional! Went above and beyond to help fix my outdoor water leak. He also helped educate me along the way

Alicia Marcell

a year ago

Our experience with Roy was extraordinary. He was very professional and friendly. He easily diagnosed and repaired the problem, he explained what happened, and share tips to prevent it from occurring again. Roy was very personable and kind. I would absolutely recommend him and his services in your business or home.

Ernest Naaz

a month ago

Ryan did a great job. He was very professional. Would highly recommend.

Kathy Barco

a year ago

After digging down 5+ feet and jack-hammering part of my sidewalk, Isaac T. and Josh S. found the broken PVC coupling that had left me without water for 3 days. They completed the repair in around 6 hours and did a great job of filling in the dirt, pouring new concrete and cleaning the area up. They were super courteous and professional and really saved my holidays. Other folks from TLC that I interacted with from the time I called to request service were equally courteous and helpful. Thank you TLC!!!

Tristan Price

a year ago

Edit to add: I had James Weiss install Jay Judge's new custom water softener system; James was EXCELLENT, fast and professional. And Jay did SUCH A GREAT JOB on this softener! It uses way less salt, way less water, and the quality of the water is top notch. our hair and skin are so soft and it tastes great!!This is the second time I've had TLC out and they are super fair, honest, professional and prompt. They charged me less than quoted because it was a simpler problem, and they were out the next day from when I called them. Friendly and safe. I will definitely continue to use their services when the need arises.

Ruth Archambault

6 months ago

Outstanding service. Technicians and Plumbers always exceptionally courteous. In this instance it required two visits. The techs involved were Isaac A. and Jonathan. Both were efficient, certainly knew what they were doing, and accomplished the task in a timely manner. It involved a sink faucet leakage diagnosis, help finding a replacement online at a local hardware big box store, and a return visit to install the faucet. I always have marvelous experiences with TLC. Would highly recommend.

Chris Davis

11 months ago

I never used to write reviews for services. However, recently I've had so many bad experiences I feel it's important to acknowledge good service. Both Levi and his partner are deserving of this acknowledgement. They were punctual, friendly, easy to communicate with, and very professional. They showed up exactly when they said they would, explained what their intentions were, got straight to work, and educated me while doing it. I'll be sure to request these two individuals in the future any time I have maintenance/cleaning done on my minisplit system.

Margaret Clifton

11 months ago

Developed a leak in our ceiling and panicked. Called TLC and within an hour someone was here. Turned out to be a leaky sink upstairs which was repaired right away, The tech was great - didn’t do anything without checking with us first. Very happy with the tech and the work that was completed. Would use again and highly recommend.

Catherine Norris

6 months ago

Matthew arrived promptly, was courteous and respectful as he completed what turned out to be a difficult plumbing fix. He quickly determined the problem and suggested a solution. He checked in with his supervisor and returned with a further suggestion that was the best choice given the problem with the existing kitchen pipe installation.He explained each step involved, was efficient and quietly got to work. He fully cleaned up afterward and left the kitchen in good shape. He was well prepared and professional in every way.Matthew was a pleasure to have in our home and TLC Plumbing & Utility certainly has an awesome employee in their company!Very happy with the service provided.

Melissa Sena

9 months ago

Ramon Ramos and the rest of the TLC crews were outstanding. Their professionalism and customer service is amazing. Thank you for my beautiful bathroom remodel, along with my water heater install. You have a long time customer with me!

Erwin Hellman

3 weeks ago

They showed up and did the job on a Sunday. Little more costly, but worth the price.

Yvonne Bowers

5 months ago

TLC Completed a remodel of our bathroom and vanity area which also required the removing and replacing of the subflooring and using of hydraulic bottle jacks to reinforce the foundation. Then they proceeded the remodel in terms of flooring, fixtures, texturing, painting, etc. Sam and Dylan were extremely professional, knowledgeable, personable, kept us in the loop every step of the way in the remodel, and were careful and tidy when performing their tasks . They are the best. We will definitely recommend them and TLC in the future!FOLLOW UP: Sergio did an excellentjob of dealing with a problematic wall from the remodel completed in May, 2022. The wall looks amazing! He is very knowledgeable and professional!He is an asset to the TLC team!

Russell Stewart

a year ago

We recently had a complete HVAC system installed at our home by TLC when our old A/C died. I didn't do much comparison shopping, so I can't say how the price compares, but we're very happy with the result. The installers were friendly, professional, and efficient, and they actually moved our appointment up by a day when an opening became available.

A C

2 days ago

Thank you to Juan M. Came to our house and fixed the cooler , very friendly and respectful .

Brandon rowley

a year ago

Leo Segura was very professional kind and empathetic to my situation. He was very effecting on fixing my broken AC and kindly explained what was wrong and set a good expectation of what to expect.
He was great!!

Holly S

a month ago

My water heater began leaking on a holiday weekend, and I really couldn't afford to wait. I appreciated that they were able to send someone out to fix it the same day. The tech was thorough and communicated with me effectively about the problems with my water heater. Repairs were efficient.

Meredith G L Brown

a month ago

My cooler motor went bad and needed to be replaced right before the July heatwave, TLC, and especially their technician Ryan Clark, we’re able to get out quickly and replace the replace the motor. Highly recommend!

Mary Carpenter

4 months ago

Ryan and Isaac came over to clean out my Dryer Vent and they did a great job! Ryan explained the whole process and answered any questions I had. They both made sure to leave no messes behind and were very quick and efficient.

Jennifer Garren

a week ago

Saturday @ 5:49 p.m.- Call to TLC answering service. Saturday @ 609 p.m.- return call and someone is on there way. Saturday @ 6:15 p.m- TLC at my place replaced belt and pads in about 30 minutes. Sunday @12:03 a.m. - call to TLC answering service it's hot in here. Sunday @ 7:49 a.m.- I received a phone call from TLC saying that they are on their way. A few minutes uses later- TLC replaces pump in about 15 minutes.Sunday @ 8:22 my place feels cooler.Total cost $505.00 for weekend afterhours service.Other place could get to me at 3:15 p.m. on Thusday in 5 days.The temperature has been 100 F and above for what feels like a month and not letting up in the upcoming week.I'm a satisfied customer and will likely use TLC again.

Carey Salaz

6 months ago

I have an almost 30yr old house and I call these guys like 3x a year for everything plumbing, heating, cooling, electrical. They’re always really helpful and professional and things get fixed the way they’re supposed to.

TLC Plumbing, HVAC & Electrical