Aqua Plumbing Service & Repair, LLC

I would like to voice my opinion loud and clear: DO NOT USE AQUA PLUMBING in Las Vegas. They have the worst customer service snd especially Kelly is extremely rude and incompetent.

i rarely write Google reviews but based upon our experience Aqua Plumbing deserves a highly enthusiastic positive review from a series of plumbing repairs and installations. These include installation of large items (water heater, water softener......) and smaller but important items (faucets,........). The office staff (Kelly and crew) are helpful and the master plumber who helps us (Raymond) is excellent. They suggest quality items and also worked with us on a specific item we needed. Excellent.

As a small business owner I am aware of the impact these reviews can have on a business and tend to not post anything bad but this story I have to share.
I called Aqua Plumbing to professionally repair/replace a leaky PVC Compression Coupling on a main line. The office lady (very nice) informed me of their rate $131/hour + parts; I agreed and scheduled the visit. The plumber arrived as scheduled did the repair and left. Here is the interesting part.
The pipe was already dug out, he just got the water out of the hole, tightened up the same compression coupling (did not replace it), spent 45 min to watch if it still leaks, left and charged $262.
Apparently Aqua Plumbing starts their timer when the plumber leaves his house (which was not disclosed during during the initial phone call), you pay him at a full rate of $131/hour for all the drive time, then the repair time and the time he spends watching dirt dry (45 minutes). BTW who watches a coupling for 45 minutes to see if it still leaks?
Anyways, the initial bill was $262 to tighten the old compression coupling - the office manager was again nice to me and dropped the bill to $131 after we spoke.

Habitat for Humanity Las Vegas loves Artie and all the employees at Aqua Plumbing. They always do a careful, well-planned and well-executed job for us so our Habitat families don't have trouble with plumbing in their homes.

Thank you Aqua Plumbing for caring about the people in our community and for working to make Habitat homes safe and enjoyable. You are unsung heroes who make the world a better place.
Lane Jimison
Director of Development
Habitat for Humanity Las Vegas

Aqua plumbing scheduled an appointment with me, showed up on time, and performed the repair. They installed a water filtration system and pricing was very fair. I would am glad I went with a licensed plumber. Our previous plumber took our funds and never came back. For someone that doesn’t have any plumbing background, the plumber that was sent out walked me through what he was doing and made me feel comfortable with this company. I recommend Aqua plumbing to anyone in need of a plumbing service. This company gets a 10 out of 10. Thank you Aqua plumbing!!!!!

Scheduled on Thursday for Saturday 8-10am. Shows up at 7:35am without a phone call, shirt untucked, arrogantly sauntering to my front door. I wake my partner, he looks at shower with leaking hot water, and then wastes 20 mins asking questions. I explained the problem when he arrived and that we have had it repaired before while he mansplained how intricate and difficult things can be in plumbing. He left at 8am to get parts. When he didn't return by 9:30am I called the company and said we were done. 5 mins later another person from the company calls me and I yelled that for $131.00 an hour was outrageously ridiculous for their lack of professionalism. She wanted to talk but I was done and hung up. BTW got it repaired by someone else for $85.00 with a lesson on how to do it myself next time!

Very honest and helpful!

I had four plumbers before Artie came out and each one had no idea why my water was pressure low. It must be the well, four other houses are on the same well and not having anything close to my problem. Artie, sent Trevor a very nice young man who explained everything to my wife as I was not home. He looked at a few things and came the conclusion that it was an old valve and it was it took him 30 minutes to fix it. No more standing in the shower with soap all over me and nothing coming out of the shower head, because one of the kids flushed the toilet!

Thank you, Artie and Trevor

Too bad that I have to give them 1 star. Firstly, Artie gave me a second opinion quote on a previous plumber's quote. Said it was too high and that there was about $1700 worth if work, tops. Someone came and did the work (not even Artie) and only replaced HALF of the pipe that was cracked. Pulled a toilet upstairs, that was not even in need of repairs, leaving me with one working toilet in the master bathroom. While waiting to negotiate money with my contractor (???) he decided that there was more work that needed to be done without even coming back to my house but told the restoration company that no further plumbing work needs to be done. Another $1900 worth of work to be exact. My contractor said, no other work is neccessary so I cancelled my appointment. Get a bill for $2200. Recap: Only HALF of the cracked pipe was replaced, no other work was done and the toilet that was pulled was never replaced yet, I recieved a bill for almost double the original guesstimate. All because I chose to go with a different contractor then the one Artie wanted me to use. Dirty, dirty tactics. I had a $50,000 flood loss on my property and they swooped in for a piece. Disgraceful. Now on top of everything I've had to deal with this mess as well.
I've had to start a complaint with the contractor's board. DO NOT USE THIS COMPANY. I can not stress this enough.