A & R Complete Service Corp.,

I have no clue why our home warranty referred us to this company had an absolutely disrespectful experience. First off it took around two months to replace a manabloc system. They were supposably waiting for a part that was supposed to come in about 4 weeks then it turned out that part wasn't what was needed, they needed to replace the system that would take around another week to arrive. Was really happy when it was finally fixed but took an unnecessarily large amount of time. To make things worse the technician was authorized to make holes in our drywall trying to locate the leak failing to recognize it was coming from the faulty upstairs manabloc which made them completely unnecessary to make.

These guys put a brand new furnace and AC unit in my house. It's been a little over 2 years now and everythingis still running strong. And I have nothing but great things to say about these guys. No issues at all and they were so easy to work with. I always send my friends there info if looking for an honest and reliable company. Donnie is who we worked with. The cost was less expensive than 3 other companies I got quotes from.

I got referral by my home warranty I called for my AC something that the guy said was an easy fix he was only out there for 15 min well after one day the AC started doing the same thing had to call them back so they send the same guy he was out there for hours all I heard was banging and him going back and forth from his truck to the ac we asked him what's going on apparently there was more than one leak so that mean he didn't make sure there was more so he comes back saying he would have to come back next day I don't understand why he couldn't fix it that day. I asked and he didn't give me a reason so I had to wait almost a week for this to get fixed remember I live in Vegas it's summer so you know we are in the house and it's hot. I would never hire them if I ever have to call my insurance to fix something else and it's the same company I would request another if not change home warranty also their office are rude

I requested service through my home warranty at 6:30am and i was called by 8:45 on a holiday, the technician was here by 1:30 PM the same day and my air was fixed within 15 minutes ! Technician was very friendly and knowledgeable and I felt very comfortable with them ! Great job and much appreciated on a holiday !!

These guys are scam artists stay away! No service and total ripoffs

Michael was a real savior when our ac gave out in the middle of a heat wave.

Our whole system is a million years old and a bit of a rats nest of wires and I was at my wits end.

He got here earlier than expected and worked tirelessly to find the problem and get us back on line and out of the sweltering heat.

He was kind, professional, and took the time to explain parts of the system that had confounded me for days.

Thank you Michael :)

I have literally never had such a bad experience, have a home warranty, scheduled a service, took days to get appointment, technician came out and worked for a hour, then told me all was done
. Great but AC didn’t work, called back they said sorry you will need a new order from warranty people. I said you guys were just here, you don’t just send the guy back ? Nope 2 days later made another appt, they cancelled my appt 1 hour before saying it wasn’t covered! I called and said it was you were just here, they said no call warranty people, I called and told warranty people what was going on, they made an appt with A and R for next day now 7 days without AC On the date of when they had not showed up for their appointment time slot I called and asked why not and the receptionist told me that she didn’t like my attitude. My 95-year-old grandma literally was pouring sweat all over her body and could not sleep for seven days. I called the owner and he said that it was his receptionists right to cancel appointments if she felt like someone was not behaving.

They NEVER answer the phone, really annoying.

I called to have a technician come look at my AC because the motor sounded like it was going out. The technician arrived and told me the motor was fine. A week later the motor went out now my house is 90 degrees inside and they can’t come out and fix it for another 3 days. I have kids in the house and it’s burning up in here. I wouldn’t even go through this company if I didn’t have to. My home warranty company assigned them and because they did the initial evaluation we have to go through them again or pay another $75. If they would have just fixed the motor the first time I wouldn’t be sitting in a hot house for the next 3 days waiting for their technician to get here. Do not recommend

June 26 I live in LasVegas, it's 114* and my air-condiction is out.
A & R Complete tells me they can't come out until Trues June 28th this is unacceptable... My Home warranty company is HSA .. I will be updating

My a/c went out, they were called out. They assumed a kid with a screwdriver had put a hole in my a/c and told me it was impossible for it to have happened naturally. They did not take unit apart to determine real reason. They tried to sell me a new unit for $3600. I called another company to come out, they immediately took the unit apart and noticed a grommet with a little rubber piece to prevent vibration had worn away and the screw made a little hole in the pipe draining the freon. They patched the hole and refilled the freon in about an hour. It cost me $800 and they were on their way. My house is super cold and all is good. This company tried to scam me and they did not want to help. Too lazy to determine the real problem, just trying to get more money. BEWARE, THEY WILL TAKE YOUR MONEY!!!

Response 6 days w/ no a/c, no response from Technichian & now a complaint to AHS Company: this is the email this morning:

Good Morning!

For 2 new evaporative coils
Includes 2 new coils
Includes labor to install
Includes removal of old BB evaporative coils
Includes permit with the city of Henderson

Total: $6,500 with financing.

End of response!
Biggest a/c condensation water leak up-sale I have seen as a Real Estate Broker in 30 years. Technichian said, the evaporator coil is broke & is on a recall list & defective due to a class action lawsuit, gave me a website about a case in a neighborhood was not our neighborhood & not our builder & not part of any lawsuit, & continued to state our broken a/c part is defective & recalled & refused to replace the part. I contacted our HOA to inquire any prior or PENDING litigation as the technician reported, & contacted the a/c part manufacturer & the Federal consumer protection agency in charge of product defects & recalls with no part recall & no product defect recorded for this a/c part. The technician said Home Warranty will not pay for the part to be fixed, your homeowners insurance will not pay for repair, & basically “screwed”. He continued- “we can fix & order a “new” part for you… & since your other evaporator coil is “likely” (currently working, not broken) we will only replace both coils because we can’t do “one without the other”.” 1st quote $7800, & only if we replaced both coils “today” would discount a few hundred dollars. For obvious reasons we chose the next option, we asked for written estimate. He refused several times but after asking for proof he had been out to our home to verify no repair was performed since we paid the $75.00 hw fee, we need proof of the issue to present to the warranty company. He did not give a written estimate but stated the part was defective with no costs to fix & left. The cost is today is lower $6000+. AHS contract states on their website: American Home Shield® offers home warranty plans that cover parts of up to 23 appliances & systems, &if we can’t repair your covered item, we’ll replace it.
Older items, no matter their age

Undetectable pre-existing conditions

Items without maintenance records

Breakdowns caused by lack of maintenance

Improper installations, repairs, or modifications

Malfunction due to sediment, rust, or corrosion

It is a horrible thing when it is over 100 degrees outside, we purchase a home warranty for our valued homes with hopes the day does not come when we are hit without a/c heat due to a breakdown and to find out after paying for the warranty for over 5 years @$600.00/year the warranty company sends out this representation. My husband is 56, is a Stage IV colon cancer patient, received chemotherapy later on the day the technician came out last Friday, he is still so sick and will be from side effects for 10-12 days, with no a/c, and no results except “pay the “uncovered” vendor fees & required amount” or get nothing is unsettling. My heart goes out to homeowners who have made a claim on their home warranty & received this type of response & treatment from vendors. We take pride in homeownership, & whether or not we can or can’t “afford” or even “look” like we can afford more, is not reasonable to make untrue representations. We all are seeing the effects of the economy so when quoted a fee for labor and parts, get the repairs in writing on the company’s official estimate sheet or letterhead and ask for a license number, ask for why the part requires repair, get a second and third opinion and most importantly- check out the company’s license status with the State of Nevada’s Contractors Board and find out if there are any complaints or disciplinary action against the Licensee. Be sure to follow the State’s guidelines when hiring a licensed contractor. The Department of Insurance at the State of Nevada website is also a great tool available for those making home warranty claims for the service products they advertise and represent to the public.

This company is an absolute joke. My home warranty sent this company to my house to fix my unit on top on my house. When the tech came out he was on my roof for maybe ten minutes talking me that he reset my unit and that my unit is old and needs to be replaced. I told home to tell it to my home warranty and get it done and nothing ever got done. About 20 minutes after he left the unit stopped forking again and my home warranty made me pay another 75 dollars to have them come out again and the same scenario occurred when I came the second time. Finally after I had to yell they came out and fix the heater. Just in time for summer! And lo and behold my air-conditioner didn’t work so I had to pay my home warranty to come out again but they sent a different company air pro masters. The technician from air Pro Master’s told me that whoever worked on my unit last was trying to kill us because every safety switch on my unit was bypassed meaning my unit to catch fire at any time and not save itself because of the sensors were bypassed. My home warranty told me they’re not gonna cover it because it is not normal wear and tear. So I called AR and they told me they won’t be doing anything about it to take it up with my home warranty. This company is a disgrace they can’t even stand behind their own work and the work that they leave can potential he kill people and they’re OK with that! I do not recommend anybody using this company because peoples lives are at stake!

TRIED TO CHARGE ME $300.00 TO RUN 6 FEET OF THERMOSTAT WIRE OUTSIDE AT THE CONDENSER. WHAT A JOKE! I GIVE THEM ONE STAR FOR SHOWING UP.

If they had negative stars I would select them. For my hot water system repair it took over a week and the out of pocket additional charges were over $800. I had unhappy tenants. Who would want to be without hot water of a week? I was put through to A&R Complete Services through the Home Owner' s Protection Plan. Sears quoted me $1,300 without insurance and they can do it the same day if called before 12 noon. I do not believe the additional chargers. I feel they totally lied to me and ripped me off. I would not, under any circumstances, use them again. I regret ever dealing with them.

Extremely poor customer service, ... I don't care attitude from receptionist to technician. I would give it a 0 star if i can. Never have I experienced this kind of customer service

Jered was my technician. He takes pride in what he does. The house inspector claimed that the HVAC system stopped working after half an hour. To prove his point that the system is working, he stayed for an hour or so to monitor the system & made sure it was working. You call that dedication & perseverance.

Home warranty company contracted to fix my AC. Came out and said they fixed it on Wednesday, got home Friday night and house is 87° and blowing hot air, same as before they fixed it? HSA contacts them again, they call me and can't come back out for 3 days of 100° Vegas heat!!! They weren't even apologetic about it, just said they don't have availability until Monday, even though they failed to fix it the first time! I will steer clear of this company and feel you should too!

So far they haven't even made it out. They were selected by American Home Shield...I strongly recommend you stay away from American Home Shield as they seem like a scam. I've been paying for years and they was my first call and they have yet to produce a tech from A & R Complete Service. When I ask to speak to a manager at American home shield they refuse. When I call A&R they just continue to delay the service. It appears to me these are both sub par if not outright criminal organizations trying to defraud home owners.

They are cheaters, they are liars, never never call them , they changed my water heater’s gas control Valv and they put a used one instead of a new one , and it broke again 3 months later , never never work with them

This company has incompetent technicians been to my home twice for a leak and have not fixed it. Calling American Home Shield again to send them for a third time. Bad service now that I see all this negative reviews if I ever have an ac issue I will make sure AHS sends me a different company and not this garbage. Also I wish we were allowed to give 0 stars. I don't usually write reviews good or bad but they certainly earned this one.

it was so cold out and my heat wasn't working .i called out A&R complete service and they showed up within and hour and my heat was fixed.i am so glad i called them out.i talked to mike in the office the next day and he was so nice.i will always use them in the future.

Michael at A&R was probably the best service tech i have had in any trade (electric, plumbing, etc). Great customer service , quick, effective, knowledgeable and fixed my problem thoroughly. Thought we fixed it once and he stayed and made sure the problem was fixed. The problem presented itself again and he found the root of the cause and fixed it. Real quality technion and company here in Reno NV

Phone don't work. No one showed up but they keep accepting warranty work order.

Michael from AR did an outstanding job repairing my AC system. He explained what the problem was and how he was going to fix it. This young man was personal and professional! Highly recommend AR! Michael came out 2 days earlier than my scheduled appointment because they had a cancellation. Life saver in this heat!

I have American Home Shield who apparently uses them for their warranty work . I have been trying to schedule an appointment for my AC for three days. Was contacted by email from AHS that they had reached out to A&R and they would contact me in 24 hrs or I could call them directly. Not being one to wait I called and was placed into an automated call holding program. Gave p after 30 minutes. Tried again same day same results. Called second day waiting over a hour before getting dropped. Called AHS to complain with the customer service rep attempting to call A&R. They were placed on hold. AHS had to email them asking them and assuring me they would call me by end of the day. Nope didn’t happen. Called first thing in the morning and after 20 minutes was given the option to leave a message. Yes I left the message you would expect, respectful, but not happy. I found A&R web site with a secondary number, which of course was to some poor guy who told me that they have the wrong number listed. Ready to discontinue my AHS.

The company was sent to fix my a/c by my home warranty company. The receptionist was rude and so was the technician. He complained multiple times about having to drive so far (we live within city limits) and didn’t do very much. The whole experience was very unpleasant and unprofessional. A few weeks later and our a/c is not working again. Needless to say, we will be requesting a different provider.

I scheduled an appointment between 12 and 3 and no one called no one showed...When I called they said no one from my address made an appointment....And during this whole conversation the woman on the phone was rude Stupid and kept asking me if I scheduled with a different company?...I would not recommend them

Guy driving their van wouldn't merge & tried to run me off the freeway...

Home warranty contracted them. They claimed they didn't have work order yet. Told tenant to call back in a couple of hours . Leaking condensation line so simple , yet they make scheduling beyond difficult. Tried calling sat on hold with no answer

HORRIBLE COMPANY. They take weeks to send out and do not fix the problem. Then they say the home warranty will not cover it. They do not call to discuss the problem and allow for me to cover the repairs. They let my disabled tenants go weeks without heat, saying they fixed the problem when they did not! Then they blame the tenants and call my tenants liars. UNETHICIAL, UNAMERICAN, shame on them I will report them to ADA.

Do not use this company. It took them 4 days to come out to my house in thr middle of August in Las Vegas. They then quoted me a minimum of $3,000 to fix my A/C or told me to replace the whole unit. Called another company and it was a bad capacitor and had it replaced in 10 mins and cost $200. Do your research and look at reviews please use a different company with great reviews. You will save yourself a lot of frustration I promise.

The technician turned off the gas, and didn’t turn it back on.
The valve is now missing and nowdeed to pay for another repair services threw American Home Shield!

I am really sad 93 in my apartment and the air is blowing hot broken hearted because he came back and did what twice in same day man its messed up

This company needs to send their front desk people to training on how to handle their clients in a professional way. I talked to this woman, and not only she was rude and wouldn't listen, but she hanged up on me. Poor poor service, not recommended at all. I guess there is a reason why they have 2* review on Google...

AHS send this company to fix my air conditioning on 6/28/20 and Antonio the technician came and did nothing,it took him less then 10 min and told me it was already fix,and today 7/12/20 my air conditioning not working again,AHS should not hired bad contractors with very bad reviews.

I would give zero stars if I could. I cancelled the service call 5 days BEFORE my visit and they lied to the home warranty and said they came to my house and completed the work. And I got charged for a service call. SCAM ARTISTS!!!

Worst company I have ever dealt with. They told me they couldn't schedule my appointment for an A/C tune up for a month and then the day of my appointment no one showed up. When I called, they told me that per the terms of my home warranty if they get more business that's more critical they can change the appointment. No voicemail, no call, no notification. Just 100% unprofessional and unreliable.

If you're looking for an air conditioning service that goes above and beyond, look no further than A/R Air Conditioning! Their excellent service technician Jeremiah was a lifesaver, and everyone there is knowledgable and helpful. Don't miss out on their amazing service!

Not happy with their service. Look elsewhere.

They came out on a warranty call. Said they couldn’t do anything about it. 1.5 weeks later I called for a copy of the report done. They today me 7 days! To send an email that would take 2 mins….. WILL NEVER RECOMMEND TO ANYONE.

I think the reviews speak for themselves!! READ THE REVIEWS PEOPLE!

Their customer service is exceptionally poor. Nancy who answers their calls is probably the least professional and rudest person I've ever spoken to in customer service. She literally told me that she didn't have to listen to me when I was trying to explain my problem to her after staying on hold for 30 minutes. I'm not sure how these people stay in business.

2 weeks without AC because of this incompetent company working with Fidelity National Home Warranty. Turned to Bishop Air Service who completed all work within 4 hours!

Stay away from these clowns, I have American Home Shield who apparently uses them for their warranty work. they are not professionals, and if they ever have a service with them it is better to call them before lunch because after lunchtime they arrive frustrated and impatient to go home without giving you the service you need, leaving you with the problem, what a wasting time.

I was worried after reading bad reviews...
Put a claim with AHS online last night at 9pm. They assigned A&R to do the work on my furnace. I received a call from A&R at 7:30 this morning, she scheduled a technician between 9a-1p. Kris showed up at 10:20 after calling to let me know he was on his way. His changed the board on my furnace, the correct way not the cheap way, and my furnace was up and running within the hour. Our experience was great!

One of my unit was blowing hot air, my warranty company sent ANR out to do the repair. First the appointment was scheduled between 10am to 2:pm the tech called me at 3pm to let me know he would Be arriving in 30 minutes 1 1/2 late. When he finally arrived it took him 15 minutes to fix what he said was the problem. He supposedly found a leak in the freon pipe. After he left the unit work for about two days. I called A and R and ask to speak to the manager or owner, I continue to tell the lady on the phone I was still having a problem she tried to tell me it was normal for a unit that is 5 years old to have problems and I should call my warranty company, I ask her if there was a warranty for the work that they did and she told me that she only answer to the warrant company and hung up on me. I called my Warranty company only to be told that I have to have A and R return to fix there work and wanted me to pay another $75.00. Reluctantly I scheduled a second appointment Monday between 10am to 2pm yet again 2pm comes and no show. I was truly upset this time and call the office and ask to speak to the owner only to be told that she couldn’t let me speak to the owner and she would handle any problems I have i began to explain my issue only to have her tell me this normal and I need to be patient and deal with it or find someone else to fix the unit needless to say I wasn’t happy with her answer. I called another company out to see what the problem was and sure enough the tech was on time and within 15 minutes he came and got me to show me what the issue was. Yes there was a leak but the leak was at the bolt that holds the copper pipe to the unit someone crossed cross threaded and Stripped the pipe. There was a second leak at the other end of the pipe and instead of replacing the pipe they tried to patch it and charged the w Warranty company For replacing the pipe. It cost me 55.00 plus the freon and the unit has been working fine every since. This company was very unprofessional with terrible customer service. If your Home warranty company tells you to use this company please ask for another company. This is the only way to put company’s lime this one out of business.

Bad customer service, Nancy the receptionist is very rude she has no manners to speak with the clients.

Worst service company ever. I have no words to express my frustration

Tech Donnie was super nice, on-time, very professional & explained everything he was replacing. Appt. took less than an hour and my AC is back up working perfectly. I'm very happy with this A& R Complete.

My home warranty company sent this company to my house to repair my heater. After four visits by multiple technicians over the course of nearly a month, my heater was still not fixed, but on two separate occasions, the technicians told me my heater was working. However, my heater was still only blowing cold air, so another company was sent out. This company said my heater was absolutely not safe to run as it was likely leaking carbon monoxide. This company also informed my home warranty company that due to improper repairs (by A&R), my heater was in need of being replaced. However, the home warranty would not cover the cost of the replacement because it was not due to normal wear and tear. Due to A&R’s unwillingness to inform my home warranty company that my heater was broken beyond repair, I have been without heater for nearly two months and will likely have to pay for the cost of a new heater out of pocket, rather than have the home warranty company cover it. Unless you are ok with shoddy work, I would strongly recommend finding any other company to do your repair work.

All I have to say is Two workers. No face masks!!
Are we or are we not in the middle of a worldwide pandemic!?! WOW!

They had ZERO patience and ZERO knowledge and ZERO care to help fix the problem!

In and out in 5 Minutes!!

What ever happened to MINDFULNESS.

If I could give zero stars I would. I schedule the a/c tune up through my home warranty and was assigned A&R. The contractor came out to my house for the tune up and said the refrigerant was low and that he could recharge it, but I needed to call and put in a work order, and he could charge it today. No big deal, I call put in a work order pay the fee. Well refrigerant isn’t covered, which I knew, so I pay for that as well. So, I paid for the a/c tune up for the guy to tell me the refrigerant was low, then I paid the service call fee for the guy that was already here to put refrigerant in, then I paid for the refrigerant. Moral of the story, a/c tune up is a scam, and don’t let A&R hard ball you into putting in a second work order.

STAY AWAY FROM THIS COMPANY. I WOULD GIVE THEM 0 STARS IF I COULD!
Jeremiah from A&R comes and my A/C frozen. He needs to let it defrost. Before he even gives it a chance to defrost he asks my mom, You don't want to replace it? She tells him, Can you please do your best to fix it?
He leaves and comes back to check out the unit. When he was done assessing the unit he calls me and tells me that there is a leak and my warranty covers repair but not all the Freon and it would cost me $1,100. He told me I should replace it because once there is a leak it will leak again and A/C's only last about 12 years. Mine was 20 years old would break soon anyway. He then pressured me to buy an A/C right then. He told me he could finance me TODAY and it would cost about $131 a month for an A/C that cost $11,000. I told him I wasn't even at my house and I would make that kind of financial decision when I got back. When we hung up he even tried asking my mom and she told him its her decision its her daughters(me).
I get back(July31). I didn't have an update from AHS. I call AHS and asked them if they replace A/C units and they said yes depends on the diagnostics of the contractor. This is Tuesday, August 16, 4 days after Jeremiah came, and there was still wasn't a diagnostics sent from him. He was waiting to get an answer for me hoping to get commission on the side. He finally gives AHS the diagnostics two days later. The only thing he reported was a leak and that I needed coolant and not a word about replacing my A/C unit! Now AHS refuses to do the proper job because of Jeremiah and this company. They tried to take advantage of that me and my mother were women and thought that we would just agree to financing through them when the process is supposed to go through AHS. I have two pets and my electric bill has double in two weeks due to using a portable A/C waiting for his wrongful diagnostics and for AHS not to fix this b/c of Jeremiah and this company!

Mr. Antonio provided good service! However, scheduling was horrible! Took a week to respond to AHS service order and waited for 29 minutes to answer phone. Once answered, she claimed no work order number and she would call back, so I provided all info to her in order to schedule my service.

Poor people's skill... very rude techs unprofessional. Will never request their services much less recommend them to anyone I know.

Had to go through this company due to my home warranty. I have now been without heat for almost 3 weeks now in the middle of 2 snow storms and the lowest temps this country has ever seen. The two techs that came out misdiagnosed my furnace issue and ordered parts that I did not need that took two additional weeks. They never contacted me once. I had to call every time to find out what's going on. They only use two parts suppliers who are always out of stock. This company is an absolute embarrassment and needs to close its doors. Look at all the people they have screwed over in the comments. Such a shame people have to still deal with this company.

This company has been to my house 3 times this month and my air conditioning still does not work! I can’t get them on the phone, and their service techs are unqualified to complete service calls requested. I would never request anyone to ever use this service! Ever!!! Big mistake! Avoid the headaches now and call anyone else.

Worst service ever! Dishonest people!

Unprofessional, rude and deceitful are the first words that come to mind. AHS warranty company sent A&R to my property to assess the problem with my unit. The Technician was short and rude to my tenant. Before I called the warranty company I had two different technicians inspect the unit, both said it needed to be replaced, the bearings were loose and it is about to fail. A & R tech said 'oh it's just an old unit and old units make noise all it needs is 3 pounds of Freon'. Note: Prior techs said the Freon was OK.
I was not on site and the tech would not load it until I paid - cash or credit card. I don't have a credit card so he left and I had to drive 10 miles to their office to pay $210 for 3 lbs of gas, that I don't believe it needed. The tech came the next day and the tenant (who is a mechanic) asked to see the gauges before and after service. The Tech made sure he did not see the gauges, was very rude to my tenant, loaded up his stuff and left. I was told by the tech who inspected it earlier that it could not have held more than a few ounces as they gauged the Freon when they were there. I feel ripped off by this company. I don't believe they had a clue what the problem was so just said it needed Freon and refused to allow my tenant to verify the amount he loaded.
It remains to be seen what America Home Shield will do when the unit dies.

If I had zero star option, that would be my rating. My family and I were given service by the AC Technician, his name Humberto. His first approach was by telling us he came to fix the AC unit. He was very rude, rushed and seemed to lack knowledge when he fixed the problem, as we asked him what went wrong, his reply was I replaced the capacitor without explaining what the problem was, asking for the second time he said I don't know we also asked if another part needed replacing anytime soon, and his reply then again was I don't know. I refuse to pay any type of service with answers of I don't know and nor should anyone go through this experience!!

Called AHS warranty and they sent A&R ,Wesley was serviceman that came to my home,He was very professional and told my husband and I what was wrong,it was a weekend and had to wait for part. On Saturday I received a call that he would be here Monday ,My heat was back on and we are very happy with the service man Wesley,would recommend this company.

really is 0 starts I have an emergency and I am writing this review while they have me an hold. Only reason I am using this unprofessional company is because is what the warranty company has assign.

I have a warranty on my AC so my review isn't about cost. I am 38 weeks pregnant and called first thing in the morning. The lady on the phone was polite and I let her know my AC was blowing warm air and that I was pregnant. They scheduled someone to come out between 9am-1pm. The guy called at 9:45 and showed up five minutes later. Really nice and polite! He replaced a broken capacitor and the whole visit took 20 minutes. Gave him a gatroade as a tip since I know its 105 out today. Overall pretty good experience! I'm pleased they could prioritize me due to being pregnant!

Beware of this company and their business practices. I had technician Jerimiah at my house to troubleshoot AC. He drained my expensive R22 refrigerent and filled the unit with nitrogen to pressure and leak test.
He refused to continue work and claimed No Access to attic where part of unit was located. He said that there was no support structure for him to walk on. I later had a pro come out to verify that complete support structure was in place to walk on. Pictures of it were taken and sent to A&R chief David. They refused further work on my unit and never returned the unit to the state they found it in to include returning my expensive freon. My pets and I were left for 3 weeks during worst heat wave in Las Vegas with zero help or compassion by A&R. Do NOT fall in the same trap and avoid this unprofessional company like the plague!

They were supposed to fix my heating problems but didn't, I have been without heat for 11 days and they still haven't been out to fix it

Thumbs down for customer service! I was referred to A&R Complete by my home warranty (AHS). The technician came, serviced my heating system, and I provided him with my debit card information for payment. Then I received a call from a collections agency that I had not paid! I verified their claim and sure enough, A&R Complete never charged me. I paid them on that day. Weeks later, I received a certified letter from A&R Complete AND a letter from my home warranty (AHS) saying that I had a past due balance for the services. I called A&R Complete, spoke with Jessica, who was remarkably discourteous – to say the least. She explained to me that systems hadn’t been updated, the letter came from a third party, and blah, blah, blah. I consider myself a reasonable person and I understand that things get mixed up but the worst part was that Jessica was dismissive and exceptionally rude. She did not demonstrate an apologetic demeanor or tone. Never once did she apologize for all the confusion. I, as a customer, didn’t do anything wrong but when I called to get an explanation, I was confronted with contempt and horrible customer service. An apology goes a long way.

Terrible service! Horrible driving. Cutting people off left and right. Can't imagine actually hiring after talking to them and seeing them on the road.

The guy name Ben come to fix my A/C he said if another company can do it call them, he’s not gonna walk to check my furnace under the roof, with the bad attitude. Lazy people with the bad company only spend 5 min and say they cannot walk in side stupid!!!

Used this company because of my hone warranty and it's been 3 weeks with no AC in Las Vegas, they won't come help, nor will they properly order the correct apart. I paid $1000 for anpart that was broke. When they brought it out. They never ordered a new part, they won't refund me the money, they say I paid that money for the coolant they put in the broken AC system and not for the compressor. I have the receipt but now they won't answer my calls. I've contacted American Home Shield and am confused as to how this company is recommending them. Refund me my money so I can use that to get a working syste,, I have 2 small kids and we have to shuttle fans everywhere just to have a liveable solution. Worst company around, avoid at all costs!

Fast, and efficient. Found the problem and fixed it. They arrived the same day we called within a 4 hour period.

Michael was the absolute BEST! Consummate professional, timely, knowledgeable, and got everything handled with our new HVAC and flue vent swiftly.

He showed up after hours to assess the damage of our old system. Promptly shut off gas to protect us and our kiddo.

Had a quote for me within an hour that was extremely competitive, and their customer service called the next morning to schedule appointment.

Installed the system in a few hours, and doubled back to ensure everything was installed properly for A/C in the spring/summer too.

Left me his direct cell for any follow-up.

Often times techs and home warranty affiliates get a bad rep from a couple “bad apple” reviews, but honestly Michael was tremendous and we would recommend him and their group to anyone we know. We won’t got to anyone else for our HVAC needs and maintenance.

Thanks Michael!

I am sad that I had to give them one star to write this review. AHS referred A&R to us because our A/C kept running and would not shut off. It took them 3 days to show up. Once they did, the tech named Pilot came with an attitude (you could tell he didn't want to be here when he walked up to the door). He did not want to check anything and kept trying to sell us an AC unit stating that our AC was old and inefficient like my disabled husband (which did not go over very well with my husband). I finally talked him into checking our levels and he spent 2 minutes walking into our home to look at our thermostat when I asked him if that could be the problem because it was the older mercury type and that would cost me over $300 to change it out. He spent more time waiting for me to write the check to him for doing absolutely nothing than it took him to do the service call. When I called his manager, he sided with his tech and kept talking over me not wanting to hear the problem. He kept eluding that my husband and I were telling untruths even though his tech evidently lied to him and said he spent quite a while in our home testing the temperature which was UNTRUE unless you can do that without the proper tools. He also said that the refrigerant levels were good even noting the readings to his manager that were way higher than two other techs from other companies noted (one before his visit and one after his visit). The tech would not answer my question on why the ac kept running except it was old and needed to be replaced but AHS was not going to cover it and he would need almost $8000.00 from us. I sent him on his way and called AHS which thankfully sent us another tech from a different company.
The new company Air Supply Cooling came out and immediately started checking levels, came into our home with his gauge to check temperatures and opened up our heating unit since this is a heat pump and checked that - all of which A&R did not do. My levels were down almost 3 pounds and because of our thermostat it kept our heat pump from turning off. After replacing our thermostat, fixing coolant levels and replacing our filter our heat pump is now working perfectly. Do not use A&R! They are unprofessional, rude and their tech either does not know what he is doing or didn't want to work. Either way it will be a waste of your money. If you are a member of AHS you can request a different company - do not let them send A&R ask for Air Supply Cooling- they are the best and even came out same day!

If you want a complicated, shady, un-ethical company to repair your air conditioner then A & R should be at the top of your list.
If you're covered by a home warranty policy, and they recommend this service company run. Ask for an alternate company . I've never taken the time to post a negative review, until now. BEWARE

This company should be avoided at all costs! I was assigned to them by my home warranty company. They are unresponsive with a call wait time of over 20 minutes for each call. I have now gone without heat for over a month and have had to check in with them multiple times to try and get a tech out. The work done was not correct and has caused additional issues. Now they are dragging their feet to fix the issues they created and do not have any manager willing to contact me. Techs from other companies have also said that they would not trust the work done by this company.

We submitted a service request in January through AHS because our furnace fan would not turn off and it wasn’t blowing warm air. Donnie and a trainee came out the next day and of course the furnace was working when they came out. He said if it happened again within 30 days we wouldn’t have to pay the $75 service call fee.
Sure enough it happened a couple more times so I submitted another service request. The receptionist called me within 15 minutes and had me scheduled for an hour later.
Donnie came out and was much more thorough this time and had the problem fixed within an hour. He explained to me what happened and what he did to fix it.
Donnie was polite and professional and I appreciate that he was able to come out so quickly.

Going through Home Warranty to fix the AC. hold times to speak with someone to schedule is 45 minutes plus, appointments are 3 to 4 days out.

Was impossible to get someone to answer the phone.

They replaced a heater for my house which is 25 years old. The manager REFUSED to replace the old thermostat because it is still working. This is like buying a new TV without a remote. Poor customer service.

michael the tech was awesome he explained the problem with my ac answered all my questions and was professional and fixed the problem in an hour i would highly recommend michael.

Great service the technician Jeremiah was professional and polite, arrived before time. I got next day service which surprised me because I requested service late night before. I'm very pleased

Service was not good made to wait for my air conditioning to be fix

This company was sent out by my warranty company AHS they are unprofessional rude and not good at what they do. After they left for the third time again not fixing anything and not here working very long at all trying to fix the problem. I got on the internet here to see their reviews and I am seeing more people with the same experience as myself. I do not recommend this company. There is so much more than can be said about my experience but I feel like I am wasting my time. AHS needs to reconsider them as a vendor.

They were sent from our Home Warranty American Home Shield. They actually called me the next day on a Sunday to schedule the service. They were great at communicating an update to the scheduled time and the tech called when he was 15 minutes out. He quickly determined the issue and got it up and running. He was very friendly and professional. I was very satisfied with their service.

Honestly, this company is a joke. My insurance American Shield sent me the company to fix my AC and I had to wait 5 days to schedule an appointment. The technician came to supposedly fix the issue, they charged $210 and that the problem was solved, and to my surprise the next day, I had the same issue that they fixed. I called to schedule another appointment and they gave it to me in 8 days. Tell me, who can live in the Las Vegas heat during the summer time with no AC and with 4 year old twins. When I told the receptionist about this, she brushed it off and said that it didn't matter. I hope the owners of the company take into consideration the people who live in a house hold with elders and babies, that it should be a principle.

I used this company through my AHS service and their employee came to our home looking mad,( i dont know why he gave us big attitude or because he had to climp to the roof so he was so mad about that, very rude and unprofessional attitude ) after they check our AC on June 24 they said the AC ( its kinda old) so they said they would replace it with $8000 +5% for credit fee or cash would be $8000 they took off $1000 due to we use AHS and they can claim this $1000 credit as if we agree to replace instead of fixing it. If we want to fix it, it will took 2 weeks to get the part compressor and + $800 for freon (out of budget) i told them that it is too much for freon ( we have friend who owned AC company but we use AHs so they send this company instead) after another hour we agree to used all our saving to pay for the replacement, this company called back and their supervisor said this is a misinformation, total would be $10000 and take off $1000 if they claim it with AHS for service. This is a scam company, they don't even communicate right with their employee before giving our the quote. After a not very happy conversation with them, they said they would offer me the price of their employee quite; however, at this point i did not trust this company anymore, even i paid that price they might low rate the HVAC systerm to cheaper brand or something not good. Overall, after read all other customer review, either this company got 1 star from people used their service which gave me a conclusion that all they want is too replace all unit so they can make a lots money instead of fixing any part of it. I live in Vegas and have to torture no AC with 2 weeks, are you crazy? ( in the end, i ahve to call my friend company and they took 2 days on June 26th to make everything right for us. This company called us yesterday July 8 after two long weeks to told is they got the part to put it in. I turn them off cause this is bad company to use in Vegas. I would let anyone who i know to stay away from this company it is BAD and Very Unprofessional company to use. This company want make me to cancel my home warranty. Please stay away people. No Trust company. If you use Home warranty please i recommend you to request service from different provider so you not wasted your valuable time.

A&R Complete Service has been consistently professional and timely. Their technicians are well trained and polite.

I never had better and faster service in my life!!!!!!!!!!!!!!!
Thank you EGOR,you saved us.

Not that good of an experience. The A/C had to come back 2 times for an issue he said he completed and was never completed

4.0 grade on service call. Thanks Raymond

After reading so many negative reviews we were concerned about using this AHS referred business. We had been without air conditioning for a few days, but we decided to take a chance and did not cancel our appointment to have our AC inspected by A&R. The technician, Brian, was on time, called prior to arriving. He immediately diagnosed the issue as burned out start capacitor. He replaced it and was finished in 10 minutes. He was professional and pleasant. Glad we took a chance on A&R.

I feel that it is almost my civic duty to warn others of how I paid $125 through AHS to A&R and received nothing of value in return for it. My sleep suffered for not promptly doing this because I so strongly believe in the cause of getting one's money's worth that I am a life member of the nonprofit Consumers Union since about 1991. I was expecting nothing more than a simple routine replacement of two capacitors found to be going bad during an earlier tuneup. The technician told me that he couldn't do the job because my two-storey condo building doesn't have a man ladder to access my rooftop A/C unit. This was the first time I had ever heard of this issue, which A&R considers an inaccessibility issue that forfeits my entitlement to a refund. This 300-unit condo complex is about 60 years old and must have had hundreds or thousands of A/C tuneups, services, and repairs done over the decades. Now, all of a sudden, I find out that A&R considers them inaccessible, and the dispatcher didn't even ask me about this ladder, which would have saved me from wasting $125. I've seen other A/C companies, many of them well known and more reputable, come and go with seemingly no hesitation in accessing the A/C units with their own ladders. I don't necessarily think I was ripped off, like so many others do, but I certainly didn't receive anything worthwhile for the $125 I paid.

they are the worst company zero customer service. horrible service and total scam. stay away from the if the home warranty send them refuse them. you are warrned

This was for a warranty claim. Only four stars since the first time they came out to fix they didn't really do anything and we had some issues with the tech. But the owner (David) called us and personally handled the issues. Second time around we had Antonio for a tech and he was amazing (highly recommend him!). He actually asked questions and looked at the whole system and was able to find the issue with the AC and fixed it quickly. The company as a whole seems to be pretty good. Prompt phone calls from the customer service and techs.

American home shield sent A &R Complete Service out to repair my air-conditioning unit when it failed a few weeks ago. The first time they came out I was advised a circuit breaker had popped and everything is fine. Within eight hours the unit had failed again. Obviously they didn’t bother to diagnose the actual cause of the circuit breaker tripping. I called them the second time. Had to wait another 48 hours for them to show up and look at the unit again. Once again they said a circuit breaker in the attic had popped. Within 12 hours the unit failed again. After a third call I was told that I would be waiting another 48 hours for someone to show up and take a look. This company is obviously not able to properly diagnose a problem. And they have no sense of urgency in this 105° weather. I could not wait another 48 hours. I called Linair and had a technician at my front door within 8 hours. After checking the entire air-conditioning system they found the power supply switch in the attic had failed. A seven dollar part.Do yourself a favor and do not call this company for any type of repair.

A & R has fixed my AC unit by replacing capacitors twice and were very prompt and courteous. This week, I called and asked for Brian to come check out a weird plumbing stoppage and possible valve issue and he was super nice and knowledgeable! We were able to discuss options and he was a great resource for me to make a decision on what to do. Then he was able to come back very quickly to fix the shower and clean out all the lines when we thought he would have to do that in 2 visits due to getting parts. The Office has always been able to accommodate scheduling pretty quickly and they have always been nice.

On the night of 8/25/20 our AC unit stopped working. I submitted a service request in the American Home Shield website first thing on the morning of 8/26/20.
The initial service request was sent to a local AC Repair company. When I contacted the company at about 8 AM they stated that they would not be able to have a tech sent out until sometime Friday afternoon on the 28th. With young children at home I knew that service was required much sooner. I contacted AHS and explained our situation to the representative and that we really needed someone out sooner than the 28th.
AHS contacted A&R to see if they could help. A&R was able to dispatch a technician in less than 3 hours. Brian the tech was able to diagnose the problem, replace a few parts and had our AC up and running within 30 minutes. Many thanks go out to AHS and A&R for their prompt and courteous service.

Great company and great service! I too was very surprised at the other reviews posted. We had an issue with our furnace and called our home warranty, who gave us A&R. They were quick to reach out and set up an appointment. They called prior to coming and were here when they said they would be. Techs were professional, honest, and did everything they could to get us back up and running! Thank you to A&R for being timely, honest, and professional... It's HARD to find these days!!

An absolute joke. Can’t believe they are in business. The technician didn’t even pull out a ladder or even check the thermostat. Said that they couldn’t walk on the tiled roof. Then lied and claimed that I said that he needed to cut through the tile. What planet has AC units enclosed in tile? These technicians are a joke!

Jeremiah replaced the blower motor. He was very thorough and professional. It was a 100 degree day in Vegas! Jeremiah got up there in the attic and battled the heat and restricted space! In Vegas this is a life saver! Very satisfied and would highly recommend Jeremiah!

They lied to me. Made my appointment for A/C service on a Wed and they scheduled me from Sunday 2pm-6pm window. Well that window came and went. No call. No show. Tried calling them 10 times from 6pm on and it just went right to voicemail, and conveniently for them I couldn't even leave a message. The voicemail box was full. Then today when I get a hold of someone they tell me I'm not on the schedule until Thursday. They lied to me. Who has A/C trouble where the temps are near 110 daily, and then makes an appointment for 8 days later? Their sophomoric lie didn't even sound plausible. Avoid this company.

Thank you Alex, 5 star service...

These guys are clowns, they will come over and try to seek money from you if you're going through a home warranty company. If they can't get money from you they will lie to the warranty company to avoid them paying out. Not only that they will overcharge the warranty company to get a higher pay out

DO NOT ALLOW YOUR WARRANTY CO  TO SEND THIS COMPANY OUT. Technician Donnie came out and would not put a ladder up to my patio cover to see that we installed walkways on the patio cover designed to hold 300lbs incase of fire so fire fighters with full gear have access to the second story. Our unit is on the roof.  He said the cover was probably not permited...  well I got my permit and the paperwork for the cover.  He still refused to even look and left.

Very rude and unwilling to accommodate a schedle a week out.

This company is a joke. Had the same technician out three times in two weeks to fix a broken heater in November/December (would have been sooner, but I couldn't get hold of anyone in between to get someone back out).Each time they tried to tell me that it was a different issue and recharge me a service fee to fix a broken heater. On the third (and after THREE service fees billed) time they finally fixed it. If this is the company your home warranty sends out, try your best to get a new one.

Our AC was blowing only hot air and we were referred thru AHS to A and R. Of course the AC went out on a sunday, so they didn't make it out until monday. (no fault of theirs) The tech,Pilot, was great! Found the trouble in about 5 minutes had it fixed ( dead capacitor ) in less than 10 minutes. No balloney about selling us more than we needed, great attitude competent and professional. As i reset the thermostat the unit turned off. I panicked and called Pilot on his cell. He was back at our house within 5 minutes. Embarrassing to me because i had screwed up turning the thermostat on. Lol he took it in stride and said to call them if we had any other issues. I recommend them thank you!

Donnie was quick, efficient, personable, and a pleasure to have out to complete our AC repair! I’d gladly request him in the future should we ever encounter trouble with our unit again. 10/10

Put in a service request for my free yearly heating checkup with AHS. Was hesitant about using this company because of the bad reviews but my AHS rep said to give them a chance. Glad I did. Got a call within 2 hours of my service request for a next day appointment. That's what I call quick service. Joel called to let me know he was on the way and arrived within the given time frame. Joel was quick and efficient and pointed out a couple of things I could do to improve my heating safety and productivity. Easy fix. Great customer service.

Our AC needed repair so I called warranty company and they sent out A&R for repairs. Technician, Ben, was courteous, helpful, patient and knowledgeable. I really appreciate their promptness and professionalism. I recommend them for future repair needs.

The owner is very responsive to phone calls and getting back when issues raised. Always do good work as well.

Technician did not perform any service , just left bill on the door.

Horrible experience, had to hire another company to fix the problem. A problem in which A & R kept stating was normal. They will waste your time and money

My home warranty company assigned A&R Complete Service to come look at our AC unit. The electrician was here when the repairman arrived. The electrician had my AC running again. He tried to tell the A&R repairman that he found loose wires and it is now working. It was blowing hot air like it should. He said we'll I am here to check the unit out! He was not nice to the electrician. He put a cap on the wires. Then he Tells me to go in and turn the AC off. When I come back he had it all apart by the capacitors and all these gadgets on top of it. I started asking him what he was doing and why? His answer was very curt. I'm checking it for the problem. I said there is no problem there was hot air coming out. I asked if maybe the coils and filters were dirty. He said you have a hose. I went and got the hose. He sprayed it down. He then told me to go turn it on. When I came out he said you need a new compressor it is blowing cold air. I finally could not deal with his attitude and I told him to talk to my boyfriend. He went the front door and told him that he will go back to the shop and call the warranty company to place order for compressor. He said he has one but it needs to go through FHW and it will take 2-3 weeks. Called warranty company a day later and he did not put the order in and asked that it be assigned to a different AC company! How evil this young man is to do something like that! Please do not use this company! Save yourself a lot of aggravation!

Alex F. Came to our house to fix the heater on the 19TH of Nov. After checking our heater he said he had to put in a request with the home warranty to run more test to diagnose the problem. I told him I would just pay his company cash to fix the problem because I don’t want to wait on any approval we have a disabled senior and a infant in the house that was on Nov. 19TH well today is 12/4 I have not heard from Alex or A&R. Fook You Alex and A&R I hope to see you again 1 day 😊

Quite impressed with their services. Home warranty sent them after I was gonna get ripped by another company so they were the 2nd opinion check off and found out that the other company diagnosed something that was still intact and was gonna charge $3000+ out of pocket. Leo was very knowledgeable and fixed the problem with a guarantee follow-up. Self Integrity goes a long way and you can sleep at night peacefully knowing you are a positive force in the world. God Bless!

Hi! I've been doing business with this Company. They installed my AC. The work and service was very good. I work in the entertainment business and anytime someone needs this kind of service. I give them A&R Company. I will always use this Company. Life! Michael

I have American Home Shield Insurance. They contract with AR Complete. The guys that came out treated me with respect. They made sure both units were serviced because AHS only covers one unit a year. Since they only cover one, I had my AC units serviced. When it came time for my heater, I called AR directly and they gave me a great rate having to pay it myself. Would recommend them!!

They have left us without hot water for a week now. Slow, lazy. Don't use them unless you absolutely have to.

This company was certainly on time the first time. The second time not so good . The tech that showed looked at me like I was from outer space. I would only speculate the reason why however from the point of contact from then on he was disrespectful and tried his best to get the warranty company to disallow the claim. When the claim was approved his work was the sloppiest that I have seen . I had to run out to the truck and stop and call him back to redo the work .after approximately one hour he finished the work correctly. Then there was the water pressure issue where he checked the pressure to my house it was on hundred psi which is high . To repair the problem the price would be approximately 400+ . I then called the city of N.las Vegas they checked a few homes in the area and they all were 100 psi . He explained that since our homes were right at the bottom of the resovoir that all of our pressures would be high. The tech took upon himself to call my warranty company and inform them about my pressure. The company called Total Protect called me and stated since my pressure was high that they would not cover any water related problems. Hate em.both

Absolute WORST company, please do not use. We had a severe leak in our ceiling of our master bedroom and this was the company that our home warranty company sent out. We waited three days for the plumber to come out and he ended up not even leaving our foyer after we explained what was going on, instead telling us that it was an HVAC leak. He was in our house for all of a minute. So the next day the A&R sent out an HVAC person who confirmed that it was an HCAV issue because the glue and primer that held the PVC pipes together had failed, causing one of the PVC pipes to slip out of the elbow joint that was holding it. A&R; however, reported to our warranty company that the only way this pipe could have come out is by someone PULLING IT OUT MANUALLY, which means the claim wouldn't be covered. Why on god's green earth would anyone climb into their second story attic, crawl the 10ft over to this joint, when it's over 115F to pull a pipe out and thereby cause their ceiling to collapse and expose their pregnant wife to mold that has now set in?! We were told by the technician we could pay $400 and he would fix it right now (yes, $400 when all that needs to be done is slap some glue on the pipe and stick it back in the elbow joint) or he will get approval from the warranty company and come back. Since the claim was denied because the tech told the company that we did this ourselves, the warranty company said that they can have the tech come back out and we would just have to pay the $649 that is now the estimate to have the pipe repaired.

Now I know what you are thinking, just go up there and put the pipe in yourself, totally get it. Except now we have 3'x5' hole in our ceiling where the water removal company had to remove the damaged drywall, which we now have to pay for out of pocket, as well as whatever it will cost to repair the missing drywall. We have since confirmed with another HVAC company what the issue is and they said that this isn't uncommon in the Las Vegas valley as homes are built suspended and therefore shift, putting extra pressure on the pipes, in addition to the extreme heat.
Thanks A&R!

Referred to me by my home warranty company for toilet leaks from the base. Horribly misdiagnosed the problem as a slab leak or pet urine stain (what!?!). In other words the tech had no clue what he was talking about. I wanted a second opinion so the home warranty sent another company out to me. That tech diagnosed the toilet leaks as a symptom of a septic backup within minutes. The septic company had a backlog and shortly after my septic system overflowed and flooded part of my backyard.

Now A&R is threatening to send me to collections for the $75 deductible despite the incompetence of the tech.

Avoid this company like the plague. As you can see from some of the prior reviews they're a bunch of scammers.

This company was sent out by our home warranty company (AHS) as a second opinion for our HVAC. The technician basically copied and pasted what the first tech said in his report. This guy didn't evaluate the refrigerant level or check the compressor. He even told us to our faces that the first tech was wrong. Because of his report we were not able to get any repairs covered for our unit. It even took him 6 days to submit his report, just for us to find out that he said the unit was damaged due to lack of proper maintenance. I hope his kickback from AHS was worth it. We have a baby and our house is 90 degrees. Absolutely awful company. We paid for a different company to come out and they diagnosed the compressor failure and did an incredibly thorough job.

This service Provider lied to me, strung me along and was horrible to do business with. Never USE....

I was very happy with their services!! My furnace went out in my home and I called my home warranty who scheduled with a different vendor who said their first available appointment was 5 days out. I called the warranty company to see if they had another vendor they could use. The agent was super nice and rescheduled with A&R who called right away and got out the same day. Customer service was great. Haberto was our technician and he was in and out , diagnosed and repairs in about 10-15 minutes. Easy peasy! Thank you A&R Complete Service, Corp, I'll use you again in the future.

was referred to by my home insurance warranty for water heater leak, they were prompt in scheduling, their plumber Brian was on time, very professional great attitude, overall I give them an A+, THANK YOU. great job

July 12th this company came to check our AC after American Home Shield sent them. My husband was given a receipt that states 'leak' but the warranty company is saying something completely different. We tried getting A&R to clarify what they told the warranty company but unfortunately are not receiving calls back. At least we have the receipt but it's disappointing that they won't return our calls. Not mad at them just disappointed.

unfortunate that other people had bad experiences with this company based on these reviews. But I went with them through my home warranty. Joel was the technician. He was very professional. We wanted a second opinion on our heater because we had Best Air Condition and Pluming Repair come out since they were doing free heater inspections. Of course, that guy recommended we get an entire new system, which was $13,000. Joel did his inspection and said we are fine and recommended a AC service in the spring, in which he will conduct for us, to get some water out of the pipes. He also mentioned called them directly for the service would be $79. That's cheaper than going through my Home Warranty with is $125! It was a great experience with Joel and this company.

My dad's ac went out again after multiple calls to the warranty company and had no choice but to find another ac company. I called a & r and they were at the house literally within the hour and had the ac pumping again with a real solution the fix the problem. Thank you. Shout out to Mike for going above and beyond.

Michael saved the day! Our home warranty company assigned us to two contractors who wouldn't or couldn't work on dual zone systems....finally got assigned A&R (after 5 days without AC) and they were able to come out next day to fix the problem.
Michael was very professional and able to diagnose and fix the problem quickly! Scheduling was also quick and easy, and the receptionist was very friendly.
A great experience all around!

Anybody reading this is aware that this place has a lot of bad reviews and a very low aggregate score. Our AC went out sometime Sunday evening and during the night, we sent American Home Shield, our home warranty service a work request. These guys open at 8am and at 8:03am they were calling us to set up an appointment. I talked to a man named Joe who was very friendly and professional to set up an appointment between 3pm and 7pm that same day. At 6:20pm or so, Antonio called us to tell us he would be here in a few minutes. He arrived as promised and quickly diagnosed the problem as something simple and small. He joked with me that the part would take two weeks to order and as I prepared to have an aneurysm, quickly reassured me that he was joking. He had the part in his van and replaced it in short order. He also gave me a pointer about how to get better performance out of my AC unit, advice I'm going to follow.

Now, maybe I got lucky and encountered two great employees and the rest of the people who work there are horrible. I recognize that's a possibility. Maybe someone in charge read these reviews, took them to heart and made some changes. Also possible.

But I also spent a long, miserable day waiting for them and I wonder if a little bit of these bad reviews are from cranky, hot, sweaty, miserable people who are mad at the fact that their AC units are malfunctioning and take that out on these employees. AC repair companies only interact with people who, like me, are having a bad day. I wonder if that's at least a tiny part of their score. Something to think about.

Good luck with your AC units.

Set up by AHS. Ac motor made noise and stopped working. Appointment was set from 2 to 6pm. Ben called at 1250pm saying he was 5 minutes way. Showed up, rude to my wife. After 5 minutes said it was a wire. When asked about the noise, said not his problem. Told him it can't be just a wire because of the noise. Had the nerve to tell my wife, if your husband knows what the issues is have him fix it himself. Called their office to complain, girl on the phone said my wife is lying.
Their is a reason they have a 2.3 rating

My home warranty dispatched my claim to them. When they called to schedule, I explained that it was my filtration system that was leaking and that I was unsure if it was covered. She said it was and scheduled a time for tech. When he came out and charged me the $55 cash, said filtration system not covered and I'd have to replace it myself and left. I turned off the valve, replaced the filter system, and then the valve wouldnt turn back on. I called them back and the receptionist scheduled me from 11-1. At almost 2 I called again, and was told I was scheduled between 3-9. At 5 I called back and the office was closed. I called the tech (Jerry) directly. He said he was home and I wasn't on his schedule and he was not coming back out. Also the valve isn't covered anyway. VERY RUDE. I called my home warranty company and they said the valve IS covered and were going to redispatch the company and I requested to NEVER have them back. RUDE RUDE RUDE

Tried to give half a star but it would not let me. Technician was very rude to my tenant. Set follow up appointment for Friday, said Thursday was not available. Scheduled for Friday, then made up their own appointment time and said no one was there on Thursday, even though we were scheduled for Friday. Now they will not return to fix the unit at all, and my home warranty says they cannot reassign technicians because they already came out once. Unbelievable! These folks should lose their business or contract licenses! Charging for doing nothing but unplugging my unit, basically!

Rude technician, no confirmation emails, nor texts. Refusal to acknowledge nor make good on their mistakes. Unprofessional phone service and technicians.

Really would recommend this company we had some complex issues and Jermiah hung in
here and fixed our issues..really good guy and we appreciate his help. 5 stars

Made an appointment with them and they gave me a slot for one week after call, on the day before the meeting time, I called and double checked 24 hours before time to confirm, they confirmed TOMORROW 24 HOURS. On the day of appointment complete NO SHOW. That's what I get for trusting a warranty linked HVAC Company. SO!! I Called BISHOP AIR SERVICE, unlike these guys BISHOP gave me a same day appointment, 100% better, If your warranty company recommends A&R I suggest you change your warranty company too because A&R can't get anything done with the way they run things.

My technician Preston did an incredible job communicating with me about his time of arrival. He was professional and courteous and made the entire process a breeze! Would give this guy 10 stars if I could

They answered request call same day, immediately determined the issue, gave a thorough explanation of the problem, as well as resolved it quickly and efficiently. Jeremiah was a very knowledgeable and professional technician. Thank you A&R Complete Service for your service. Highly recommended.

A&R Complete Services is a great HVAC Company that provides great service quickly and always helps get any ac issue resolved quickly!

This company was horrible! First they called the wrong number. Then when I gave them the correct number they continued to call the wrong number and stated that I did not answer my phone. They claimed that they called 3 times and left 2 messages for me. I got no missed calls and no messages all that day. Then when I called back to asked why they did not contact me they were exceeding rude stating since I did not answer my phone that I would have to reschedule for the next day. I still had 1 hour left on my appointment when I called and they stated that they could not help me. They also continued to state that they had called me multiple times even though I had no record of this. This is the most rude and unprofessional company I have ever worked with. They would not admit that they made a mistake and even then they would not make accommodations for customer that they had already upset. Custom Service is very important and this company has none! I would never recommend this company to anyone and I would not ever use them again.

After reading the reviews I was nervous about my upcoming appointment. Our experience was wonderful. We were scheduled between 4 -8, received a the call they were on the way at 3:20 and they were here at 3:30. 30 mins and a new motor later we have cold air again. The techs were knowledgeable and professional. We are very happy with their services.

I have NOT had a very good experience with this company either. The first encounter the gal called back and left a message at a wrong number. After waiting an hour (she had indicated that I would hear back within 10 minutes) and not hearing back from her I had to call back. Once I received approval from HSA for replacement of my water heater I waited 5 days before I contacted the company and the same gal looked up my claim and replied Ok, I see its been ordered, let me follow up on it I had been told by HSA I should have my water heater installed within 2-4 days. If I hadn't called to check on it, I probably would still be waiting. It took 2 more days before the heater was installed. After waiting 30 minutes for the water to heat I discovered that I did not have hot water in my kitchen nor any water going to dishwasher. I immediately called the plumber and he replied that it was a separate issue - its the facet and to call HSA to open up a new claim. I had hot water before the water heater broke, so it didn't make sense to me that now my facet was faulty. The next day HSA contacted the plumber making it a recall - plumbing company called me and once again insisted that it was the facet. The following day I reached someone at HSA and explained situation - I asked for a second opinion. The second company came out and right away told me that the Rec pump was missing and had been capped of therefore water could not reach my kitchen. The original plumbing company did not include this action in their report so HSA could not authorize the second plumbing company to fix. They suggested I call back original - once again the lady who works on Saturday Oct 3rd was rude and repeated that its the facet So once again I contact HSA who got a hold of a supervisor who said all I need to do is email the report from the second plumbing company and it would be resolved. So I called plumbing company - again spoke with rude lady, she refused to give me an email address and as much as called me a liar because there was no way HSA had spoken with a supervisor - they don't work on weekends. And so now I have to wait until Monday morning to reach a supervisor - If I could give a negative star rating I would!!

A week later after several calls to my warranty company and my son in law stepping in to help me, the construction manager at A & R sent out a very knowledgeable plumber who solved the issue of no hot water in my kitchen. If you need a recommendation for someone who knows what they're doing - ask for Jason M

Operator has no respect for customers. Unacceptable hold times.

Don't do business with this company they don't know what they are doing. They hired people that can't communicate and replace stuff that is not broken, they arrived in regular trucks and office staff is horrible

Love these guys! My toilet broke last week and Bob from A&R came right out to fix it. We are very happy w/ the service and would recommend them to anyone needing a plumber.

Unexperienced ,Unprofessional, Unknowledgeable. don’t understand what’s problem in the system. It’s totally scam. It’s shame on Heating and cooling repairs industry .

Awful company. They were sent out by the home warranty company and told us our heating unit was missing pieces and had another part that was fried. Total cost of repair would be $1200.
We went and got a second opinion from a reputable company and paid a grand total of $150 for rewiring.
I wouldn't recommend this company at all.

The technician Kris came out for less than 10 minutes, was on his phone majority of the 10 minutes. Rude from the moment I opened the door to let him in. I tried to explain to him what was going on with our heating system and his only response was “have you considered switching out the whole unit.” After I explained to him that it shuts off after 30 minutes and for him to wait and see for himself, he tried to make me sign the invoice, left. Super unprofessional and rude, its unbelievable that someone can be this miserable at work.

The worst customer service I’ve ever received and not true to their word.

From start to finish, everyone here at this company was very friendly and professional to deal with. I am very impressed with the technician Michael, he was very efficient and knowledgeable, he is Awesome! Thank you to Michelle and Kayla too! I highly recommend A & R Complete everytime.

These people don’t even deserve one star but I had no choice. They don’t even listen to their customers. They are milking my home warranty insurance. They’ve been out twice & still didn’t fix my heater. I had them coming out a third time but will admit I went off on them. I would by no means recommend these people. Their business deserves to fall & hope they do. They don’t deserve to be in business...

This company is unprofessional! Stay away from them!! They were assigned to repair an AC unit on my unit, single floor townhouse. The technician showed up saying he does not have a ladder and asked my tenant if he has one. Obviously they did not have so he just left!! They did not answer my phone calls after and I had to call the insurance company to ask for second opinion / sending a different company. The unit is in NV, over 100 degrees here and all they care about is just to show up and collect the insurance money. Crooks!!!

Donnie was good and gave us good advice, ask for him.

They lied to my insurance company claiming they fixed me AC in which is false

It’s no surprise this company only has a 2 star rating. After my interaction with Nancy, I will NEVER do business with this company. They were issued a repair order for my AC through American Home Shield. I had my appointment in place, Monday between 3-7pm. Schedules were arranged to have someone present. I called A&R at 5:18pm to check to see how soon I could expect their technician. I was put on hold. After looking into my account, she stated that there were notes that I called to cancel my appointment because the AC was working. Complete lie! She said her co worker, Mattie, was the one who notated that I called. When I asked to speak with her, she said she was not in. How convenient!
After she realized she wasn’t getting off the hook that easily, she put me on hold once more. She came back to say her coworker got things mixed up and cancelled me by mistake. Come to find out, their technicians are out until 8pm, so its 5:25 at this point, I stated, get the technician back on my ticket, we are still here waiting. She then disclosed that their technicians are so backed up and they’re having a hard time catching up. Could it be that I wasn’t cancelled by mistake!?
Frustrated, I called her out and of course and she decides to hang up on me, instead of providing the best service possible.
Lies on top of lies. I would be aware and cautious of doing business with this company.
I called back extremely upset that she would do that. I asked for her manager and she proceeded to talk about having appointments the following day. Completely ignored me!
I tried again. I expressed my frustration because I waited over the weekend and my aunt who’s 80 and lives with me is having a hard time with the heat.
After listening to her scheduling options, my schedule wouldn’t allow it. Their mistake became my problem, not theirs.
After going back and forth, she stopped the conversation and denied my service.
I called American Home Shield to get another company out but American Home Shield called Nancy to confirm denial of service and she went back to the original lie and stated that I originally called to cancel because my AC was working!
I couldn’t believe it!
I hope you learn from my experience. There’s a lot of other companies out there willing to be honest, fair and gain life long business.
This is NOT one of those companies.

David is the manager at A&R. Let’s see how he responds, if at all.
This will let you know what kind of company you’ll be dealing with.

Too bad you can't give people 0 stars! When our a/c went out our warranty company AHS led us to this POS company. Seriously do not understand why they are still in business! They came out told us what needed to be fixed then we never heard from them. Mind you it's 90+ degrees inside the house and I have 2 small children. Then I called them and they came out again but this time he made up some bogus excuse about still not having the part or time to do it. So by this time I'm livid I call them to reschedule and she says they don't have anything for 3 days when the guy specifically told me he was free there following day. Shortly after the warranty company calls back telling me we need $400 worth of freon (we never heard this from them). Literally the WORST company EVER!!!!!

Called AHS Warranty about a heater repair and they sent A&R. A&R tells the warranty company that parts are missing so they deny coverage. I ask for written documentation for my records and it was like pulling teeth. Seriously you deny without documenting your findings? My email is still waiting for the info from A&R.

And two other companies have come out for repair estimates and neither has said missing parts.

And A&R also gave the highest quote to replace the entire unit at $8k. The two other companies said $6.5k and $5.5k. One company is looking for a replacement part for the old unit so I don't have to get a new system. The part is in the unit but needs to be replaced so it is not missing!

I wonder how many people are denied and don't get to use any warranty benefits? Their bogus missing parts denial even stops you from using the appliance upgrade plan with the warranty company for a new system at reduced cost.

I wonder when the class action suit will be initiated?

DO NOT USE THIS PLACE!!! The company never showed up and I could not speak to anyone.

If I could give a negative star I would. This company is useless & their supposed repairman don't know anything. I was told by the propane company that a part in the pilot light assembly was incorrect & needed to be changed from natural gas to l.p.. The repairman then claimed the problem was the thermal coupler being cut & a spring missing from a gas valve. The furnace works fine & the only problem is the pilot office is a natural gas part not l.p. part so because these jerks claimed the other was the issue AHS warranty wouldn't authorize repairs. The repairman said he didn't want to get his hands dirty & was upset when he got soot on his hands. I think he was too lazy or didn't know anything about propane & lied about what was wrong. Have a didn't company coming to check it out & well see whose telling the truth here. I don't recommend this company at all.

Worst Service I have ever experienced......misdiagnosed problem then denied doing so when confronted on second visit. The same technician came out and denied to my face that he had made the first misdiagnosis and then walked out when I told him he had personally told me his diagnosis. I recognised him immediately when the company sent the same person again. They had been sent out the second time by American Home Shield when I called them a second time for service when I became aware of their misdiagnosis. I called American Home Shield to again state my issues and they are sending out a different company tomorrow to handle the real problem. I have been without air conditioning for almost a month in 110-117 degree weather. Do yourself a favour and choose another company if you need HVAC service.

American Homeshield keep sending unprofessional company to fix my house. Same issue since 2017, now they sent technician 2 times and he keeps selling me freon, to clean coils. Appears in my house for 20 min and says everything works, when nothing was done and temperature in the house doesn’t drop in 2 hours even by 1 degree. When called them, no response and technician kept ignoring my calls. I don’t know what are the other ways to deal with such companies. Dispatcher keeps saying to call American homeshield and to make another work order and pay another $100

I had A and R due work thru AHS back in Oct 2014. This past weekend my air condioner broke. AHS could not send anyone out till Tuesday or Wednesday. I had to used another company to get the job done. When the tech opened the control panel he noticed that the capacitor had not even taken out the box nor grounded. IT NEARLY STARTED AN ELECTRICAL FIRE. Stay away from A&R and AHS

If I could I would give this company 0 stars. PLEASE DO NOT USE THEM! They are a total scam and take your money without doing anything. When we called into complain they were completely rude and got in a yelling match with use about it. Instead go with AMA Air or anyone else in town.

My home warranty, Choice, sent this company to service my AC unit. I was told I needed to replace the Thermal Expansion Valve and the coil on the unit due to a leak. He performed a nitrogen leak test which cost me $275 out of pocket, as the warranty didn't cover it. I called two more company's for a second opinion since my repair of these two parts were not covered. What I found from them was that neither part was in need of repair nor replacement. There were no leaks and both company's stated that they were both good. In addition, the tech told me that a nitrogen test is done over a period of days so that each section of the unit can be tested at a time. Obviously, the test that took less than 30 minutes was NOT what it was claimed to be. I was ripped off by A & R for the $275 and the quoted repairs were $2400....for parts that were not even in need of replacement. INTEGRITY! I'm appalled that a business would result to lying and false charges to make a buck. I will be telling every single person I know about this horrific experience. Thank you to the honest technicians that came to my home FOR FREE and gave me an honest answer. I'm happy to say that for less than 1/5 of the quoted A&R price, my air is repaired and working perfectly. DO NOT use this company.

And to A&R, if there is an honest person that owns this company and wants to right this wrong, you have my contact information. You should be ashamed of yourselves for taking advantage of families in the desert with AC issues. I would've paid that money to keep my small children, our dog and the rest of our family from being miserable and put my finances in a bind for something I didn't need. Without honesty and integrity, you will never be as successful as other Las Vegas company's. I hope you take this review seriously and address the tech that came here.

My referral to A&R Complete Service Corp was through my home warranty policy. Their response to the referral was immediate. My appointment was set within 2 business days of the request. The technician was Shadd. He was professional, courteous, and most of all knowledgeable. The problems were quickly identified, explained and completed in one visit. I could not have ask for better.

Woke up on Saturday morning, 07/29/17, and saw a water spot in my ceiling. I grabbed the ladder and it was very wet. I went up into the attic and sure enough the AC unit was leaking. No problem, I thought, this is why I have a home warranty policy with AHS. I called and they put A&R in contact with me. A&R called me and set up an appointment for Tuesday, 08/01/17.

The technician, Dustin, arrived at our home in the time window and went straight into the attic to take a look. He was there for a little while and then started packing up his things. We asked him if the leak had stopped, he answered, It's still leaking. I asked him what he was doing since he did not fix the leak, he said he blew out the condensation line. I said, but there is still a leak, he told me the condensation line is not covered. He left.

I called AHS, right away. They said we can send them back out, I requested they send a different technician this time. On 08/07/17 A&R sent Dustin back out to my house. He stood at the door step and refused to come inside the house. I was recording our interaction this time, because I no longer trust this company. I asked him if he was going to come inside, he said no. I asked him if he reported to AHS that he fixed the leak, he replied, I told them I blew out the condensation line. I asked him 3 times for a yes or no answer and he would not answer me (probably because AHS did tell me that he called in and reported that the leak was fixed). Dustin then said to me that the condensation line was not covered. I pulled out my contract and read it to him word for word and showed him that it is covered. I also spoke with AHS who told me if he needs to cut a hole in the ceiling to fix the leak it is covered and they will fix the hole. Dustin's response was, 9 times out of 10 the condensation line is not covered. He said that all he could do for me is give me an estimate for the work that needs to be done. He gave me an estimate for $750 and left. I do have all of this on video.

If AHS or some other home warranty tries to send these guys into your home, say no. Ask them to send someone else.

The lady who called me to schedule was very rude. She should not be on the phone with new customers. Put her on the phone doing collections with that attitude. No way to do business, your reviews show it already.

AHS contacted this company to come out to fix a leak in the condensation pan. The first time the technician came out he tried to fix the broken cap by filling the hole with air conditioning duct paste. The next day the leak started again. Called them again to advise the leak wasn’t fixed. The technician came back out. Long story short, he did nothing to fix the leak that day. AHS called me the next day to say this company quoted $2,000.00 to fix and of course it is not covered by AHS.

Turns out it cost me less than $2.00 to fix by purchasing a cap at Home Depot. My brother ended up fixing the leak.

That was my experience with this company. Personally, I wouldn’t use them again and thankfully, AHS now has the option to pick a contractor when submitting a claim through their app.

Worst company I have ever met . We just bought a house 30 days ago and noticed our carpet was wet in a corner and the wall was building water bubbles in the paint. I crawled up the attic and noticed an AC line running to that corner of the room. So we called our home warranty company AHS and they sent these thieves over. They didn't fix anything! All they said was you have a leak and they left. Obviously we have a leak that's why we called you!!! They said they couldn't fix an AC line that was leaking which was clearly covered by my home warranty. Not only did they not fix it but they LIED to AHS and told them that I knew about the leak before I purchased the home, that way they wont have to fix it because it was previously known. Why would I buy a house with a water leak???!!! The drywall, insulation and flooring has to be replaced now because its water damaged. The idiot who came over Brian C is a liar who made a report claiming that we knew about it before the house was bought. When we called the company to try to clarify things they denied talking to us and said they wernt going to change the report because their technician said so. We had a licensed hope inspector inspect the home before buying and nowhere on the 50 page report does it say anything about a ac leaking. They will be hearing from our attorney.

My air conditioner broke. My husband and I are sitting in a very hot Las Vegas house!!!! I setup an appointment for the next morning at 7:30 through my home warranty. This company said they never received the call!!! I’m saying they did and decided to back out!!!! Not a good thing to do for elderly people!!! Very angry with this company!!!!

Technician Carson was so inexperienced that his lack of knowledge and lies concerning vent filters delayed our repair of our A/C for an additional 18 days Hollywood Air took care of us

I called my home warranty company, AHS to request service. I got a call from A&R within 10 minutes. They were able to schedule me the very next morning. Joab, the technician called 30 minutes prior to appointment to confirm. He was on time and was professional, polite and knowledgeable. He quickly diagnosed the problem. He had all the necessary parts and my AC was working good as new in 30 to 40 minutes. He was very good about answering my questions. I would definitely use them again.

This company was scheduled to repair my heater on the 8th of Nov.2022 by American Home Shield. I contacted AHS daily and they in turn contacted A&R. They never called me so I finally called them today the 14th. The secretary flat out had to look up a date for repair which would be Sun the 20th . I told her I had church until 10. She said if I didn't miss Church that they couldn't help me ! They should have contacted me 48 hours after receiving warranty work ! Then AHS called and she LIED and said that they had tried to contact me numerous times ! Flat out lied -, We have caller ID and voice mail plus email .They never once tried to contact. How unprofessional can you get !! And dishonest too. It's 20° here !

Brian came and diagnosed the issue with my furnace quickly. The part he installed ended up failing shortly after installation, but he was able to get a new part and come back within a few days to get it fixed. I have use this company twice now with my home warranty and both times I have received great service.

I feel so bad this company got a bad rep from other customers. I used them twice and always got my stuff done fast and with respect . It's true you can't please everyone, I just hope the tech's that gave bad service is not with the company anymore. My Tech was Antonio and he knew exactly what he was doing.

These guys fixed a water main last year, guaranteed it for ten years. Had a massive leak one year later and had to pay $1,000 water bill because they used the wrong pipe altogether. Won't even answer my calls now. Bastards!

Great service, home ins. Company sent them glad they did.

Best place EVER!!!!!! Love you David and Nancy!!! Love you!!! Miss you!!!! Xoxo Gossip Girl!!

SCAM ALERT! Home warranty sent this company out and told my client that the cost to repair the unit would be $1120 and that they needed to pay them directly. After contacting the home warranty, they sent someone out to make the repair $0.00 out of pocket or my client and the repair was not at all what they said it was. How they are in business is besides me. Do not use them at all. Use anyone else but this company.

I am truly disgusted by this awful disgusting company, my home warranty picked this company to do work on my heat pump unit…the company was several hours late, I waited on hold for at least 30+ minutes to just get a hold of someone. When I did call on a Sunday they told me to call back at noon…they closed at noon. When the technician finally called after having a friend wait at my house all day for the tech to call…he finally called, my friend wasn’t at my house anymore but said he would be there in a few minutes and the technician said that’s not his problem and to call back and reschedule. A & R Complete service is a disgrace, disgusting, awful, pathetic company….if you want completely awful service and lack of communication…pick this company.

I can’t understand how you operate like this and no follow up even.

I'm reading through the reviews and I'm kind of surprised. I had very good service. Alex contacted me and said he would be at my house in 20 minutes and he was. He explained everything he was doing and was very pleasant. Gave me tips on keeping my unit working better in the summer and I could not have asked for better customer service. I plan on having him come back to maintenance my heater in the fall. Not understanding why there is such a yo-yo of reviews from this company.