Payless Water Heater

Josh was polite and on time and did a good job removing my old water heater and installing my new one.

I was directed to this company from socalgas for my water heater issue. Got diagnosed and told for pilot assembly and gas controller issue. I am not an expert so I had to go by the guys who are claiming ‘experts’ themselves. I was given the estimate of $525 to fix the issue and the technician said it would be an hour work job. Since it was an emergency, I even paid the express shipping fee to order the parts.

For the estimate I was given compared to the time required to fix totally did match for me so I had a handyman I know to come and look at it. He diagnosd for gas connect issue and fixed it in 10 minutes without replacing any parts and all the complicated work process.

I called the company again spoke to the manager but they only went by the manual and gave the estimate based on their rates and blah blah. They could have been right and how I resolved my issue could be only temporary, but, if this company/technician really concerned about my issue he could had done the same thing and fix ‘temporarily’ since we had been asserting the issue is emergent since the issue is at my business rather than just giving me the $525 repair estimate cost in the beginning. In results, I am still waiting for the parts that I didn’t even get to see those yet that I paid for express and paid diagnosis did not help me at all.

Be aware when you deal with the company.