Tessa Carlson
3 years ago
I felt bad seeing the other review and wanted to write. I have worked with Shane for almost 10 years. He has always been amazingly responsive. My water heater blew a leak at 6:30am on a Saturday, he answered his phone, and he was at my house installing a new one by 10:30am!! Awhile ago he took time to walk me through an involved procedure with my water heater, over the phone, and never even charged me. He has always responded right away to any emergency I have had, and I've had a few!