I hired Honor from an Angie's List offer to do a furnace maintenance service. My technician, Jim Morrison was friendly, and seemed knowledgeable. However, I'm confused... Jim often referred to the office, and the owners in regard to how they track the employees and make sure employees don't run-up jobs, etc. However, a couple days later I was taking to someone who claimed to know Jim, and they told me that Jim IS the owner. What I'm confused about is, if that is indeed the case, why Jim presented himself to me as simply an employee of the company (a company he spoke very highly of - perhaps this is why).