I used this company a year ago for a new build and wanted to wait on my review to make sure that I wasn’t being overly critical after I had a chance to deal with a different plumber and the other subcontractors. But it is confirmed that this is the worst company I have ever dealt with. The owner is a bully, he’s unorganized and disrespectful. He will never take responsibility for his mistakes, even when there is proof that it was his fault. The first time he messed up it was “my fault” because we discussed the issue in person and I didn’t email him so he wasn’t responsible for remembering what we discussed. So I started communicating with him only through email and then his next mistake was also “my fault” because he had too many emails to remember what was discussed. So after he quit mid-job in an explosive phone rage I had to spend extra money to have someone fix the basement shower rough-in that was supposed to be a tub, and I’m left with a 15 ft PVC pipe in my front yard that has to be hauled up when we we need to clean out the backflow preventer because he couldn’t be bothered to install one correctly in the basement. Then more than 6 months after he left me in the lurch in the middle of a home build, his wife starts emailing me to tell me their old bookkeeper failed to charge me for some of the work and I needed to pay right now or they’re putting a lien on my house. Come to find out one of the permits hadn’t been finalized so I asked that they get the final inspection first. She said they wouldn’t do that unless I paid first. I asked why in the world would I pay you I full for a job that’s not completed? And she said “so you don’t get a lien on your property”. Basically holding the permit hostage to force me to pay for a job that wasn’t complete. I finally had to consult with my attorney and they got the permit passed. Terrible experience. And if you’re a homeowner, don’t bother asking them for a bid. The wife told me that they don’t care about any bad review I leave because all their work is for builders and big GC’s that they already have relationships with, not homeowners, so it doesn’t matter what I say. (Also have that in an email just FYI)