Description
Benjamin Franklin Plumbing is Kansas City's choice for experienced plumbing service. Don't take on a potentially messy, difficult plumbing task when professional help is just a phone call away! We know that you have better things to do; we can be there fast to fix your plumbing problem. From plumbing maintenance to re-piping, we are the Kansas City plumbing experts! We service the greater Kansas City Area- Lee's Summit, Johnson County, The Northland and Eastern Jackson County.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Bathroom Plumbing, Bathtub Installation, Bathtub Repair, Bathtubs, Boilers, Camera Inspections, Clogged Drains, Commercial Drain Cleaning, Commercial Plumbing, Commercial Plumbing Services, Construction And Renovation, Drain Clearing, Drain Installation, Drains, Elongated Bowls, Emergency Plumbing Services, Faucets, Frozen Pipes Leaking Pipes, Garbage Disposals, Gas Line Repair, Gas Line Replacement & Installation, Gas Lines, Gravity Feed, Heating & Air Conditioning, Hydrojetting, Kitchen & Bathroom Sinks, Knocking Sounds, Leak Detection, Maintenance Services, New Fixtures, Other Plumbing, Outdoor Plumbing Services, Piping, Piping & Repiping, Plumbing Inspection, Plumbing Inspection & Diagnosis, Plumbing Installation, Plumbing Installation And Repair, Plumbing Repairs, Plumbing Repiping, Pooling Water On Your Lawn, Preventative Maintenance, Pumps, Residential And Commercial, Residential Plumbing, Root Growth, Sewer Blockages, Sewer Line Repair & Installation, Sewers, Showers, Sink Installation, Sinks, Snaking, Sump Pumps Sump Pump Installation, Toilets, Trenchless Sewer Repairs, Unclogging, Water Faucets, Water Heater Repair & Installation, Water Heaters, Water Line Replacement & Installation, Water Lines, Water Purification, Water Softening and Filtration Systems, Water Treatment, Whirlpool Tubs, Whole Home Water Filtration, Whole House Filters,
Reviews
Matt Aripoli
7 months ago
Travis was professional, prompt, and personable. Completed the repair on a day when there were 2 inches of snow on the ground and the air temp was -5. Extremely pleased with the service and the tech, though I feel the pricing was a bit high. I am by no means an expert, but $660 to replace a kitchen faucet seems a bit excessive. Other than pricing, could not have been a better experience. Travis is an asset to your organization.
My experience was horrible. I had a tech come out on Monday, who told me I needed to flush out my line for $1,200 then he would need to come back and replace all of the sewer lines because they had collapsed which would cost me $11,600. He said they would have to dig up the sidewalk and streets and all of that was my responsibility to fix. I scheduled him to come back the next day to flush out the line. When he arrived I told him someone else had called the same office and was told it would be $375 - $550 to flush out a line. He called and they wouldn't honor the price given on the phone, so I told him I would call someone else. I had another plumber come out and look at it and he said he would have charged $375 to flush out the line but it was actually the city sewer lines that had collapsed and were giving me the issue. He said that it was the responsibility of the city to repair and fix! The city came out and confirmed this, of course the second plumber didn't get the business or the money, which I am sure is why Benjamin Franklin lied to me all the while knowing it was the city sewer that had collapsed. I would have lost THOUSANDS of dollars if I would have believed what the tech said. Also I paid the Benjamin Franklin tech $100.00 as a service fee for when he came out. It cleared my bank two days later, yet the office called saying they never received payment! STAY AWAY!
Jim Fettgather
a year ago
Dalton was punctual, assessed the problem with the drain and pipes, presented several options, and was efficient, professional and fast. This is a fine company.
Terry was great! He was very professional and knowledgeable. He went into detail and explained everything he was doing and what needed to be done to fix the problem. I am a realtor and I would definitely recommend him to any of my clients in the future as well as use him for any of my own plumbing issues.
Super helpful. Explained everything in common sense language so a person not in the plumbing industry could understand. Rearranged schedule to get my plumbing emergency resolved quickly.
Donna was very skilled at camera work and understanding the complexity of this sewer. She had good advice and was clear in her explanation of the situation. Her bid was concise and clear. Will recommend Donna and Ben Franklin Plumbing to others.
Jillian Riddle
3 years ago
Nick was super nice and helpful getting me the best price! They came same day for a free estimate. He was very quick and professional and educated me on what is most important!
William Fambrough III
2 years ago
Kyle was very friendly and professional. He explained what the problem was with my toilet within minutes. Repaired the toilet within fifteen minutes or less and found whatever discount that was available to lower the price even more. Great value and service from a true professional.
Benjamin Franklin was prompt in their appointments with us and gave us several options to solve our sewer line problem. This was a major repair and a huge investment on our part. We got more than one estimate and this is the company we chose. These folks were friendly, knowledgeable, responsive and fairly priced. We would use them again (but hopefully, we won't have to!)
Tony Moellman
6 years ago
Service was awesome! Madonna, front office was spectacular! We couldn't have asked anything more from Benjaman Franklin Plumbing
Called BFP on Thursday morning explained my leaky bathroom faucets and also the humming soundscoming from our pipes.. I was given two options for a time that day a plumber could be at our house.I was notified 30 minutes ahead of Bruce arrival and he was right on time. Bruce got right to work on our problem of the humming sounds and fixed that problem and on to the leaky faucets. He was very courteous and knowledgeable and got all issues taken care of. He even told us about a coupon available online to help save us some moneyđWill recommend BFP to friends and family. And will ask if Bruce is available to service our needs.
Susanne Boatright
2 years ago
Our family loves Kyle! He has helped both me and my daughter with our various plumbing issues. Cheerful, friendly, prompt and professional - great guy and great service. Thank you Kyle and Benjamin Franklin Plumbing:-)
Our plumber nick was very knowledgeable and helpful. He made quick work of our issues and kept everything squeaky clean. Will definitely call him back if i have any other issues in the future.
Nicholas Purifoy
5 years ago
This is a great place to work. They care about their employees and their customers a great deal. Bruce and Madonna make sure everyone's taken care of and treated fairly.
Darrell Simons
3 months ago
Mark Miller arrived on time, was friendly, courteous and efficient. He's a credit to your company.
Travis was very helpful in diagnosing my plumbing issue. He was through and detailed in his communication of the issue and resolved it in a timely manner. Will request service from him and this company for my future needs!
Quick with work! Solves the issue!
Travis Schroeder
a month ago
We had to have a new water line installed from the meter to our house and we had to replace a leaking water heater. The crew did great work. During the job I had a few concerns with the work done up to that point and they resolved them without any resistance. The price was very fair. For once I did not feel ripped off by a plumber.
Showed up within 30 minutes of my calling them. Very friendly and knowledgeable. Had the parts they needed on their truck. Fixed the problem in no time. Great Job!
Sarah Anderson
2 years ago
Very personable, very thorough. Explained to me different parts or what they were for and changes that had been made in the different codes since our previous water heater was installed. Would definitely recommend.
He did a great job very polite told us straight up what the problem was and how to fix it
Work is great but is prohibitively expensive. I was charged $320 to replace a valve on a toilet (which was about $15 in parts and took about twenty minutes) and was being upsold to replace the entire toilet for $700. I can't fault the work, but the price was twice I was expecting on the high end - I wasn't given an estimate when I originally called.
Once again, Benjamin Franklin came through. Travis came, diagnosed the cause of the problem, and stuck with it until the issue was resolved. I am impressed with the high quality skills of those who work for this company. Highly recommend!
Kyle was very pleasent and polite. He was knowledgable on all points about the instalation and products and was kind enough to offer advise along the way. I dont think I could have had a nicer more proffesional representative. Thank you Kyle.
Coriell was very professional and did an outstanding job. Also talked about how to keep the drain from clogging up again. Thank you for the great service.
Melissa Robinson
a year ago
Jewell always is kind and honest about what he finds and gives his opinion on what might make it better. I appreciate his hard work and openness.
Denise Nance
6 months ago
Kyle & Mark were very friendly, professional and informative. They were able to detect the problem and resolve it in a timely manner. Made some no-pressure recommendations. We look forward to working with them again in the future.
Very expensive. After spending literally 9 minutes to replace a small pinhole-sized leak in one of our pipes, the bill was $450. After paying the technician, he proceeds to randomly tell us that he had cancer and thinks he got the cancer from the water we drink and that our water has so many chemicals in it that we will get cancer from it. He tests our water and says that we have so many chemicals that we are off the charts and basically showering in pool water. Of course he then says they have a $3000 unit that will filter our water for us. How dare you threaten us with the idea of getting cancer from our water?? Scare tactics aren't appreciated, especially after we just paid you almost $500 for 10 minutes of work. Will not be using this company again.
John J Schultz
6 years ago
Had a water heater go out quickly, and had them come over to replace it. Their prices are quite higher than I would normally expect, but the plus side was I wanted to upgrade from a 40 to a 50 gallon tank, and they were able to do it that day. And they did a very professional installation That is OK if I am paying extra markup.. the ability to meet my requirement of a bigger tank when I had been taking cold showers for about 12 hours was what I expected. Re the previous comment about offering a service contract at the time of installation.. that's just sales. They can add it at a later if that is what you want. Knowing what service contracts they had up front is more important to me.
Bruce was on time, courteous, professional. He advised me on his findings and how he was going to fix the situation. He did so efficiently. Asked me if I had any other needs. Offered to check my water heater. He did check it and found it to be within itâs life timeframe! There was no charge for his visit. It was a customer service call to check and see. He gave me good information for when my hot water heater needed replaced.I really like the text sent ahead of his visit with his picture and when he would be arriving!I am sending Benjamin Franklin Plumbing to our H.O.A. Secretary to go on our community referral list.I will be calling them for any plumbing needs!
Mason was friendly and punctual, he explained the problem and had it fixed quickly. Very nice young man. I will be using Ben Franklin plumbing again!
BJ
During the February sub-zero temps, we had what we thought was a busted pipe, but Matt Salter was able to identify the real issue and provide tips for the future. His experience was evident. We were very pleased with Matt and the overall experience.Also, Benjamin Franklin (like all other plumbers we called) was booked for several days, but unlike others, BF put us on a waiting list, and called us back the same day when the schedule opened up. Since our water was off for the entire house, this was a tremendous relief. It saved us at least three days without access to running water.I would highly recommend Benjamin Franklin and Matt Salter for your plumbing services. Thanks, BF!
Dayton is fantastic, professional and knowledgeable. I highly recommend him and Benjamin Franklin Plumbing. They have always provided me with great service over the years.
Teresa Carter
6 years ago
Being new to the area I wasn't sure who to call for my plumbing issue when I read the reviews for Ben Franklin Plumbing I gave them a call. The young lady who answered the phone was professional and wanted to schedule as soon as possible. I was told the plumber would be there between 10:00 am and noon. I was given his name and that the truck and his uniform would have the Ben Franklin logo on it. At about 9:10 am I received a call saying Kevin was on his way to my location. When he arrived he was very professional and polite .He put booties on over his shoes before walking through my home to get to my plumbing issue. Kevin showed me the problem and explained the fixing of my problem along with the price for the work. I agreed on the price and Kevin went to work having me all fixed in about 30 minutes. I will continue to use Ben Franklin for all my plumbing issues.
Great, knowledgeable boiler repair man but, not his fault, terrible price gouging. I paid $1,574 for parts and labor on a part I could have bought online for $235. As I had very cold kids, I paid it, but it was painful to do so. For the record, the techs spent a total of four hours , including diagnosing the failed part, driving to and from Lenexa to get the part, and installation. UPDATE: The owner followed up and offered us a discount on a subsequent service/repair.
Don Martineau
5 months ago
Scott did AN EXCELLENT Job.
Went way beyond what I expected.
Bruce was knowledgeable on the product. Was kind and took time to explain everything! I appreciate that so much!
Bruce Baldwin
2 years ago
Bruce did a fantastic job. Above and beyond the scope of the contracted work.He replaced my PRV (and more) and placed 2 hammer valves in my home.During our initial consultation I pointed out to him the low flow in all our upstairs faucets. These were recently replaced by another (NOT) plumber.Bruce determined that the previous plumber did no install the sinks correctly.Bruce took his time to look online and correctly diagnose the problem. He corrected the problem on ALL my upstairs faucets (including one that he wasn't even supposed to repair).It gave us a flow and usability that we had never had in the past on all our upstairs faucets.Bruce is the real deal. He did fantastic work and, again went above beyond the call.A fantastic value for superior and warranted service.And he came back today to address additional issues. He was a Star!
Rodney Wallace
6 years ago
I only gave them a 2 because the information that I received was helpful. Had a clogged pipe in the kitchen. Plumber stated that he couldn't get through with the auger and that I may have to have the entire pipe replaced for $1000. paid the $182 for the attempt. Decided to cut copper pipe out myself and didn't find any place in it that an auger wouldn't go through. Not sure if I would use these guys again.
Jewell understood the issue of us selling our home and needing the work done based on the inspection but he also took the new customerâs expectations into consideration based on the excellent work he did. Thanks for sending Jewell!
Jameisha Jackson
4 months ago
He was very nice and fast he wasnât mean at all anyone looking for service I strongly suggest him
Thank you, Chance. Appreciate the insight too!
Chance did a great job. Second time in a couple years he has been here for different reasons. Polite friendly best of all great work! Highly recommended
Elizabeth Baird
2 years ago
Very professional and timely. Explained clearly (to me, a novice) what was broken and options for fixing. Recommend.
Mary Ann Holdeman
9 months ago
The team headed by Nick Purifoy did a super job. They were competent, friendly, worked hard, and finished on time. The clean up was minimal. Great job guys!
Bill Christie
3 years ago
Benjamin Franklin Plumbing provided maintenance on our hot water heater the same day I called to schedule it. Royle, our technician, is always friendly, professional, and provides exceptional service. Thanks for another great service experience!
Mason is an outstanding young man, and a great employee for your company. He worked very efficiently, & did a wonderful job of cleaning up. Left the areas he worked in neater than he found them. :) I am very satisfied with the large job of re-routing, etc. plumbing, and hauling off of the things not needing to be left. I recommend both Mason and Ben Franklin Plumbing.
Very professional and did the job right the first time. I will definitely work with them again in the future.
Bruce Richardson and his partner were so very professional and friendly. They wore their little shoe mittens and were very clear and efficient regarding what needed to happen in regards to my plumbing problem. I always feel better when I use Ben Franklin Plumbing because of the options they give me along with a fair price.
The company was very professional but also very friendly and flexible to work with. Branan and his team did a great job. Appreciate your help in a quick timeframe.
Scott did a great job! Very friendly , professional and efficient! đ
Daniel George
10 months ago
Great, honest service. Doesn't try to impose unnecessary work or price gouge.
Very professional, on time, very very nice gentleman. Came out to give us an estimate on the new toilet and I was just very happy with the estimate and the overall service.
Royle was great. Came out the day after i called and gave a good proposal for a gas line and hot water recirculating system. The work is scheduled to be done tomorrow.
Thank you!
Jake went above and beyond to locate a secondary and then a tertiary problem we had that were unrelated to the initial call but actually complicating it all. He couldâve just done the basics and in a few days these other problems wouldâve shown up. Iâm very thankful that he took the time to be thorough.
Steve Hicklin
4 months ago
Very quick and professional service. Service provided the same morning I called. Amazing!
Michelle Spencer
6 years ago
Both times that they have came out they have been great! I signed up for there 14.99 a month service plan and it has already paid for it self! They fixed a clog that I have had in my drain for years. No other plumber has been able to get it , I seriously cried I was so happy! Great service, great company!
I was really happy with Benjamin Franklin. We had a major sewer repair that they were able to fit in the next day (Saturday) and they did a great job.
Brandon & Kayla Decker
6 years ago
Madonna in response to your response below. You are correct I asked for a ballpark price on jetting a line. I told you it was a 4 sewer main and you said you could go out to 150'. Pretty typical job. The tech that came out quoted $1200 the day before, I called you when I was on my way to meet him and Kelsee at her house for your tech to potentially do the work. You stated to me it was typically $325 - $550. Very moderate quote for not being able to see the job. I confronted your tech on his price of $1200, he stated he was just reading from his iPad price list. He called you to confirm what you had told me and you stated you did state that but you thought it was for a two inch line.... Who's going to jet 150' of 2 line? You wouldn't stand behind your words and its clear from other reviews you just comment back when you get a negative review.I was standing there when your tech called you. He was never instructed to pack up and leave. He sat in the driveway for 30 more minutes hoping and praying that single homeowner would bite on your ridiculous bid and pay your company absurd amount of money. He was very undertrained... where he said the sewer line was and it actually is was completely off ( Like flowing up hill ..OFF) he quoted $11,600 to epoxy line or CIPP the line but had no idea how far it was from house to city main. You write in your comment to Kelsee's review that you tried to set up an appointment with me... Yeah I knew one was already done the day before and he was coming back to stick it to her pocket book. Yes I called you on my way to her house. What a game? You call this a game? If this is a game your losing. You should have nothing to hid as far as what your techs quote in the field and what you do over the phone. This is someones home your dealing with. The single most expensive thing most people buy. And your company wants to take advantage of people that typically don't know any better. You buy into the Benjamin Franklin Plumbing franchise.... but sadly Modonna thats just makeup on the bruise. Still ugly on the inside.I have filed a complaint with HWA warning them of contractors like you so you don't TRY and take advantage of someone else. Your company and specifically that tech might be great at fixing small plumbing jobs but this is definitely over your head. Now go ahead and write your response below...........
TERESA MULLENS
a year ago
Both technicians were very professional, knowledgable, and courteous. We were very satisfied with our service.
Mexicutioner91
5 years ago
Our kitchen flooded within a month of buying our first condo. The Ben Franklin guys showed up in under an hour on a Sunday and fixed the problem. It was a very reasonable fee. They even wrote up a description for our management company explaining that the clog was not our fault
Denise Edgington
7 months ago
Ben was great, very professional listened to needs/concerns. Workmanship was outstanding! I will call Benjamin Franklin Plumbing again if ever I need them. Couldnât ask for better service.
David Kirkhuff
10 months ago
We had two issues. He was quick to diagnose the first and recommend a solution and quickly repaired the second issue. The cost was better than expected.
Kyle did an excellent job at unclogging my kitchen sink line. Turns out that the clog was much further down the line then he expected but through patience and perseverance he was able to get the clog out! Now my kitchen sink drains great!
Jo Scarborough
3 years ago
We were pleased with Nick Purifoy coming out to the house and look at the job, explaining in details how it would be done and for also making an appointment for the job within just a couple days later which was wonderful, thank you Nick. We were also pleased with Bruce Richardson who came out to do the job, professionally...he did a great job and afterwards checking to make sure that all work he did worked fine! Thankyou Bruce and thankyou Benjamin Franklin Plumbing
I was very pleased with the service of Ben Franklin Plumbing. Appointment was timely. Communications with regard to scheduling very pleasant. Their servicing plumber was knowledgeable and considerate.
I highly recommend!!! They came on time and was very professional and answered all questions and gave great information and completed the job very quickly!!!!
Cameron Marshall
3 years ago
My personal experience with this company has been fantastic!-Prompt same day service (at least when I've needed it)-Great system set up to let you know when they're arriving-Fair, honest pricing. They could have charged me more and told me I needed repairs that I didn't.-Good people! Nick and Kyle were so great to work with. I can't say enough good things about them. Their scheduler was also very nice and helpful on the phone.The bottom line is that my experience showed me honest people who care about customer service. I'd recommend them to anyone looking for this type of business.
The absolute best service I have ever gotten from a plumbing company! Kate in the office is wonderful and kept me informed from estimate to job completion! If you are looking for a professional, clean, fair and honest plumbing company...call the nice folks at Benjamin Franklin Plumbing!
Deborah Crawford
9 months ago
I used them in the past for faucet repair and drain clean. This time in another home for estimates in installation of new hot water heater
Kendric Beachey
a year ago
Jewell did a great job. He has a lot of experience and was very forthcoming with advice and information.
Stan Washington
2 days ago
Mason was absolutely fantastic, Above and beyond what was called for. He is a credit to your company. Thanks for sending such quality tech.
Stan
I was very pleased with the service provided by Ben Franklin Plumbing when installing a new hot water heater for me. The serviceman was pleasant and respectful and explained to me the problems and fix needed. I would recommend them to others.
Jewell was so nice and got the job done fairly quickly. Would use this company again! Thank you!
TRAVIS, wow, I am pretty sure you can't get any better customer service. He brought my trash can up, professional, clean, afable. As long as he works there, I will always request Travis to do my plumbing
Job was much bigger than originally anticipated. Dalton gathered parts and had us drip free in a short time frame. Very friendly in a professional way. The only company I'll call for plumbing needs now! đ
Colby Lynn Lewis
7 months ago
Appreciated Scottâs ability to find the issue and solve it quickly. Thank you!
Great experience with Matt. He showed up on time, explained issues and options and completed the work quickly. Great experience.
Cody was very personable and professional. He fixed the problem very quickly and made sure it was fixed before leaving. He also provided tips to possibly prevent reoccurrence. Price was very competitive. I will definitely reach out to Ben Franklin for future plumbing needs.
Clarence Gergick
3 years ago
Royle was highly professional and informative! Really appreciated his knowledge and honesty! Csde was also very professional and attentive to making sure everything was clean after checking my drain.
Sameer Brahmavar
9 months ago
Great experience. Bruce and Cassidy arrived promptly for an emergency sump replacement. Completed the work quickly and also did a minor pipe repair. Very professional... Highly recommend.
Christina Sales
3 years ago
Donna was so great! She was very helpful with my questions and also let me know that I was using the wrong toilet paper. She put a camera down the drain and figured out the problem and also let me watch the video so I could see with my own eyes.
Jason, from Ben Franklin Plumbing, was on time and very polite and professional. He went above and beyond to help resolve my plumbing issue, while explaining the problem as he was making the repair. Jason also provided suggestions around things I could do to help prevent future issues. Thank you very much Jason!
This is the third time we have had Kyle out to do work on our plumbing. Each time he has done EXCELLENT work for us and I highly recommend him to anyone needing plumbing work! This company rates HIGH in my book.
Colleen Romeo
2 years ago
There was an issue with our plumbing that resulted in our toilet water backing up into our downstairs shower....super gross! We needed help asap since this was beyond our DIY skill level. Jewell came out Sunday morning and was able to quickly fix the issue. He was very professional and experienced. I would certainly use his services again in the future!
Cindy Horvath
8 months ago
Fixed immediate problem quickly, at quoted price. Is putting together quotr for more permanent solution. Professional, neat, etc.
Would definitely call again.
We are needing lots of work done for various projects in our home. Both Travis and Mason were very professional and answered all our questions. We didnât feel pressured to make an decisions and they left us with a bid with lots of options to chose what was best for us.
Jake did an amazing job. Would highly recommend him for anyone needing plumbing services.
Carlton Robinson
3 months ago
Mason was very professional and provided clear advice and options
Very pleased with how quickly service was available. Technician was professional, and communicated effectively when problem was identified as more than anticipated. He set our expectations appropriately, and gave a thorough report on what was done. Recommended!
I love working for Benjamin Franklin plumbing. I have never worked for a company that has taken care of its employees just like they were family. I think of all the employees and owners as family and honestly can't wait to get to work. All of the employees attend classes three times a week before we start our work day to train and learn about different products. This is one of the only companies I have worked for that has a bonafide training program to ensure all plumbers and apprentices are well versed in the plumbing world. I look forward to working here for years to come.
Rolf Brommelsiek
11 months ago
Dominic Copra was excellent. The work was done quickly and very professionally. He cleaned up the area where he worked and the path to the exterior door. And he is a nice guy.
The response and availability of this company is great! I was able to schedule an appointment AND have my shower pipe leak fixed in one day. Bruce and his apprentice, Travis, were professional and fast. I'll definitely be using this company in the future.
Ryan Bernsten
4 months ago
I cannot recommend Ben Franklin plumbing enough. After getting multiple quotes that were much more involved and expensive, Tyler came through and helped me find constructive solutions to a hellish situation. Tyler (and Clayton! A gem and hard worker) talked me through a total overhaul of my basement plumbing. Although it ended up being an expensive project, I know I got the best value. Plus they were helpful and empathetic throughout a very involved process. Ben Franklin will be my go-to for honest, fair, and helpful solutions (although I hope to make this the last plumbing experience necessary for some time.)
He did an excellent job. He was efficient and courteous. He gave me several tips for maintenance. In short, he was professional and personable.
Had a leak around toilet. Turned out it was a leaking cutoff valve. He came right on time, quickly diagnosed the problem, and finished the work in a short time. Overall less than 24 hours from the time I called until it was fixed. Plumber was personable and professional.
Stephanie Surrey
8 months ago
Staff were very polite during all our phone conversations. The plumber arrived promptly. He was knowledgeable and completed work efficiently. The respect he showed to me and my family was so amazing. Truly appreciate his expertise and his courteous professionalism! I recommend them for any plumbing work you need done!
Nicole Laufenberg
3 years ago
Cody is always on time, very polite and answers all of my questions. It would be hard for us to leave Benjamin Franklin Plumbing!
Iam happy with the price and he got to my house in time and he was very honest iwill use this company again and again
Thomas Wheeler
a year ago
We had Joey Crowe as our technician. He was awesome, knew exactly the issue we are dealing with and took care of all our questions.. Would definitely call again with problems and ask for Joey
I reached out to Benjamin Franklin plumbing due too not having hot water, and I had a pleasure meeting Kyle Lay. He was very professional with a lot of knowledge about water heaters..thank you again! definitely recommend them.
Anthony J Patterson
3 years ago
10 stars. To find a honest employee with integrity and professionalism. You need look no further than Ben Franklin plumbing. And you best ask for Donna or even Cody. 2 great people.
Amalia Haesemeyer
a week ago
Great customer services
Bruce did a great job. Came out really quick and got my issue solved. He explained everything and was very nice!!!
Kyle is very knowledgeable, helpful, thorough and friendly. I will certainly call Benjamin Franklin Plumbing in the future and probably request Kyle of he is available. Thank you.
Sarah Manriquez
8 months ago
Chance was very professional and friendly. He worked quickly and completed the job well.
Called to have my septic pump replaced. Awesome experience. Very responsive. The job was handled efficiently and Travis was a true professional.
TERRI GARDNER
a month ago
What a wonderful job they did! Very professional and courteous.
Steve Claxton
3 years ago
Royale was good man considerate Professional and genuine nice. He is welcome at my home. God bless.
Very friendly and informative, gave me lots of options.would recommend calling anytime you have a problem.
I bought a new washer after forty years with an awesome Maytag, so needless to say the plumbing needed an upgrade. Bruce came with the lowest bid and the best service. On the spot he figured out how to do the job more efficiently and always polite and with a big smile. Thank you Bruce and Benjamin Franklin!
Ben Franklin did an awesome job. They were very professional and were quick to respond. We had to have an outside repair and they were here within 2 hours to fix it. We will definitely be recommending them to our friends.
Charles Williams
6 months ago
I like this company because both guys were up front and honest. The office is personnel was very kind. They were on time!!
Payton Branch
3 years ago
Kyle was our plumber who came to fix a clogged drain. Not only was he professional and friendly but he offered good advice to keeping our drain clear throughout the year and for proper cleanup. He also noted other issues that could come up in the future and offered to send information via email. Highly recommend!
Chakayla Burnett
a year ago
Bruce and Travis are great service techs, and legit, could have charged me for a service call but did not after he seen I qualified for a free quote, great experience from professionals!
Called Ben Franklin plumbing last week for quote to do a drain line our basement. Less than a week later everything is good to go and we can get moving on our renovation! Thanks again Kyle and Cassidy!
Jason Johnston
3 years ago
Donna did a great job explaining everything and answering all of my questions.Update: Was very happy with the service I received from Ken and Stan today as well.Final update: Nick and Matt came out to install a new sewer liner for us. The whole process was interesting and we're happy with the work they did!
Michael Schiferl
7 months ago
Very professional and knowledgeable. Felt comfortable having them in my home.
Plains Ryker
3 months ago
Jewell was very professional and he was done in a reasonable time.
Explained options very well. Cost was precisely as quoted. Very pleased and will use this company again if needed.
Very professional, timely, and friendly. Iâve always been happy with service from Ben Franklin Plumbing.
Jewell did a fantastic job with my many issues. Very professional and reasonably priced.
Larry Hopkins
5 months ago
Coming back on Thursday to finish my job!đ€đż
Roger Dispenza
9 years ago
Bill returned on Tuesday with Levi to again scan the sewer so they could find the precise location of the blockage and give an estimate for repair. Once again I felt they had our best interest in mind as we were given options. Bill co-ordinated everything, the sewer repair,replacement of the driveway,even the paperwork to apply for financing.
Stu was great located my issue very quickly and got me scheduled to invest in my property for a comfortable price
Nancy Stock-Allen
2 years ago
Kyle from Ben Franklin Plumbing knows his job! He corrected faulty saddle valves linking water to both our ice makers. He moved them into a more suitable position (ie away from the joint where they were located) and used a more appropriately sized connection with shutoff. Thank you for you hard work and friendly knowledgeable staff. Always top notch.
I can't say enough good things about my experience with Benjamin Franklin. I called dispatch and explained to them that I had a major flood at my house due to a washer malfunction. My insurance company said they were requiring a plumbers report for the washer before they would approve my claim. Dispatch said they had someone in the area and could send them right away.Marshall showed up in about 30 minutes. My house was torn to pieces, still in the drying process from the the water damage and literally 100 degrees inside. He was so friendly and understanding of the difficult situation I was in. I explained to him what the insurance company was asking. He quickly performed the inspection, wrote up a report and sent it to me within no time.It's obviously been a very difficult few days in our household. Benjamin Franklin took one of the many tasks I've had to complete and made it so easy from start to finish. It probably seemed like business as usual to them, but anything to make our lives easier in a time like this means so much. Any time I need plumbing services in the future, I will not hesitate to call. Thank you!
Orvie Prewitt
2 years ago
Jewell was prompt, courteous, professional, and very knowledgeable. He was in and out very quickly leaving a very satisfied customer with a completely cleared drain. Great plumbing service from the moment I called for service until Jewell left our home.
Goldina Koenig
3 months ago
Spectacular service as always!! Kyle and Mason were knowledgeable, helpful and nothing short of amazing. They are the best at what they do which means I can focus on what I need to get done! I donât love when I have plumbing issues, but I do love the service Kyle provides!
Robert Gronniger
a year ago
Jewell did an excellent job working on my shower. He was punctual, knowledgeable and courteous. I highly recommend Jewell and BF Plumbing.
Kirstyn Stovall
2 years ago
Very prompt and knowledgeable. Came out and gave us a quote and schedule the repair next day.
Adrienne Anthony
2 years ago
Kyle and Dakota serviced our house. They were friendly, efficient and fast. Thanks for your hard work! We will be using Benjamin Franklin again!
Austin Williams
3 years ago
Bruce was very friendly and efficient. I would definitely work with him again!
Michael was amazing! Withinâ 20 mins of talking with someone at Benjaminâs, he was at my home. The job he had was NOT a pleasant one, but he was professional, friendly, and ultimately got the job done. Beyond pleased with the service. If youâre in the area, & need assistance, CALL THEM! I assure you theyâll take great care of you! Thank you Michael!!!
Terry Hatfield
3 years ago
Jewel Nixon was very polite and did a fantastic job repairing my main water valve!
I would not recommend this place they are very misleading and they have things on their website that are not truthful today I called this morning to see about getting a shower install or shower estimate and was told that sorry they don't do that.Clearly on your website it states there's no plumbing job or shower job too big or too small but when I call to get the service or an estimate for small shower install I am being told no.what I waste my time and calling your place of business when you false advertise services that you don't provide stay away if they'll lie about a service they provide I can only imagine what they'll do when they get in your home
Ben came over and cleared the drains after another company said they couldn't. He was super nice and professional, as well as being very knowledgeable. I was referred to these guys by a friend and would highly recommend this company myself.
Mason did a great job, thanks for everything!
Bobby Gardner
9 months ago
Well thought out and made sure everything would work out before taking anything apart and keeping us from being in service. Very professional and knowledgeable. Will be utilizing services in the future!
Matt Van Boening
a year ago
Bruce & Trevor were prompt, professional, and personable. But most importantly, they found and fixed the issue quickly. 12/10, highly recommend.
Mark provided a thorough plumbing maintenance inspection. Friendly and courteous. Mark explained what issues he found and what the urgency level was in each area. He provided estimates before he left.I had a new bathroom shower installed a few years ago by Benjamin Franklin Plumbing. Highly recommend.
Christine Underwood
3 years ago
Royle and Cade were very professional and friendly. They had a bit of a mess to deal with and didn't make me feel bad about it. They fixed my issue and completely cleaned up after themselves. I figured I was going to have quite the cleaning job to do and was very pleasantly surprised that I didn't. Royle even tightened the bolts on the toilet seat before they left. Many thanks to a responsive crew! Nick came two weeks later and told me I was still under warranty when the old building's lines clogged again. He didn't charge me a cent. Unheard of! Excellent service. I am telling all my friends about Benjamin Franklin of Kansas City!
Jake at Benjamin Franklin Plumbing was thoughtful and courteous as he cleared a very stubborn basement drain. I would highly recommend their service. Thanks guys, great job.
Robert Jacutin
5 months ago
Scott was very informative and completed the repair quickly. He even gave me options on other services they offer. Would definitely use him and this company again.
cornel blakey
2 years ago
Mr Kelly was very friendly and knowledgeable. Helped us with our plumbing problems and.
Holly & Martin
a year ago
Excellent, fast service. Michael was professional and friendly. Great job, thanks so much!! Holly Benson & Martin Tennant
Danyell Warner
7 years ago
I Googled Cheap Plumbing Service and found Benjamin Franklin Plumbing. Compared to the other services they were the cheapest around. They had one flat rate fee to clear my drain. Great Customer Service as well. I received a next day morning appointment they called before they came. The plumber was able to clear my drain pretty quick. I would recommend this company. Five Stars.
Connie Mertens
3 years ago
Donna was awesome, can't say more words to describe the excellent service!! Would recommend her and Benjamin Franklin anytime!
Great job of explaining the work prior to as well as any issues that come come. Very satisfied with the work. On time service.
Arthur was very personable and professional! He did an excellent job! He was open and honest about the work to be done and the price.
Kyle was very professional, knowledgeable personal. I appreciate a company who cares enough to send the very best! Thank you Kyle and Benjamin Franklin đ
Jon Daugharthy
4 months ago
Gene did great work repairing our sewer line.. Answered all our questions. Very impressed with him!
Susan Jacobi
7 months ago
Michael was very professional as well as friendly. There was NO high pressure ales pitch but a complete explanation our options.
This is company is far the best out there not saying this to get more business for them they are knowledgeable and do not try to sell you extras they came out and said I needed a new main line instead of trying to get the job they recommended 3 options and the 3rd option is what we went with due to finances and the 3 rd option was the best route recommended by there technician this company is what I would recommend I promise you will not be disappointed also the tech Nick said to call company and ask for him when the new company gives quote and he will let me know if Thatâs a good price or not I will be using this company for all plumbing needs
Jewel, Bryan, and Stu were great! Would definitely recommend this company.
They arrived on time, did what they said they would do, in the time they said it would take, were efficient/professional, then cleaned up after themselves. Would highly recommend.
Kimberly Winton
3 years ago
I had a pleasant experience with the guys. They arrived on time and performed the service in a timely fashion. I would recommend this company to anyone needing a service. Good job guys.
Bruce was a perfect gentleman.
Great communication skills.
Highly recommend! Very knowledgeable!
Noel
Devin Johnson
3 years ago
Ken Crosby was quite the guy. You can tell his experience from the years heâs had doing the job. He was able to come out and help excavate my collapsed sewer line so that we could get it up and running again. I really do appreciate his professionalism and punctuality.
Kyle and Gavin were great to work with. They were very professional and provided me with detailed information on my plumbing issue. I will definitely be calling again for assistance with any future plumbing issues.
Simply, if you need a plumber, this is the ONLY company you should call. Have used them for 20 years and service, attention to detail, courteousness and professionalism are what sets them apart!
Jewel is a great person, very friendly, knowledgeable guy he's been to my home twice replaced our Vanity and Toilet. I'm very pleased with Jewel/Ben Franklin Plumbing service, and I'll add that the receptionist Heather is great too đ.
Matt Did a great job and was very informative. Good deal to help get our drain opened!
Rich Berkebile
a year ago
Joey explained everything he was doing and suggested a simpler solution to my bathtub water flow problem that saved a few hundred dollars. Ben Franklin plumbers are always careful to not drag in mud and Joey was no exception. Their billing is transparent.Bruce worked persistently to find and fix a natural gas leak. He was professional and careful not to drag in mud. I trust his work.Royle was very knowledgeable and helpful, albeit ultimately Ben Franklin does not offer the required service.
Christina Chrisjohn
3 weeks ago
Dominic was very informative, fast, and efficient. His team came out in 100 degree temps and stayed until the job was complete. Very satisfied. I would recommend!
Marshall & his team were very professional, courteous & kind! Marshall went above & beyond to help me with a touchy financing situation that turned me into a blubbering idiot! I would definitely recommend Ben Frankling Plumbing to anyone that needs this type of service company!
Bruce was super helpful, he clearly explained what the problem could be and how to solve it. He was friendly and timely- I will be calling them back!
Crystal Herber
2 years ago
As a new homeowner, I panicked when something went wrong with the plumbing on the first night we stayed there. Visions of thousand-dollar repairs danced in my head as I searched the web for a plumbing company. I landed on Benjamin Franklin and couldn't be happier. From the woman on the phone who calmed my nerves to the plumber, Kevin, who took care of all my issues, the experience was pleasant. It didn't cost near as much as I Feared and Kevin discussed the costs with me beforehand. The fact that they were able to respond within an hour of calling was also I HUGE plus. Kevin solved my problems and was very nice, polite and knowledgeable. He even tolerated my very friendly dog. Thank you Benjamin Franklin!
BEWARE - these people could not care less about their customers! I have used Benjamin Franklin Plumbing in the past, but I severed ties with them today because they have OBVIOUSLY changed their customer-centric business practices. They do NOT care about you or your property - just getting their money!! I have been dealing with a water main leak for months and have had to get my insurance company involved. Benjamin Franklin Plumbing will NOT provide detailed diagnostics to me or the insurance company and demanded a full, very high, flat rate payment for an entire re-run of a waterline BEFORE they even know what's wrong. They, in essence, expected a blank check to come out to see what was going on. Dealt with their receptionist - Leah - who called the night (6PM) before the job was supposed to be done, from a restricted phone number no less, telling me remittance of full payment needed to be made. Spoke with manager - Kate - the morning they were supposed to be here. She was rude, condescending and spoke over me the entire conversation. She told me that she was not going to bring her heavy equipment out to do a diagnostic to submit to my insurance company, only to wait for weeks for payment. I never received an itemized estimate (required for insurance) and was told they only give flat rates for an entire job. So, I have NO IDEA what each item was that they were charging for - just they wanted money up front. When asked how they expected me to pay in full for a job that they had no details about, she simply stated that is their business policy. I was willing to put a reasonable deposit down to begin work - I don't expect them to work for free. But that's like bringing a car into repair shop and the shop demanding you pay them the full amount for replacing an entire engine before even looking to see what is wrong. Could be a $10 spark plug, could be a $2000 engine block - who knows?? Just pay us first and THEN we'll tell you what's wrong! I will NEVER do business with nor send business to this company ever again. Nor should you!Response to Owner: I posted a photo of said estimate. As stated, most insurance companies need itemized estimates - which you are unwilling to provide. My insurance adjuster was astounded and suggested I steer clear of companies who require payment for a job that are unwilling to be forthcoming in what they are charging FOR...not just giving a random amount!
I appreciate your quality of technicians..an open, honest ,thoughtful dialogue while working on the problem help me understand the process. So I was prepared in not finding a solution right away.
Ben Franklin Plumbing went above and beyond the call of duty last week, staying until midnight on Friday night to install a new hot water tank, and waiting to make sure everything was working properly before they left my house. The technicians were extremely polite, courteous and knowledgeable. They even went so far to come back the next day and make a few minor adjustments. I have never in my life been so impressed with a contractor. I am definitely a satisfied customer, and will use Benjamin Franklin Plumbing for all of my family's future plumbing needs.Risa Olds
Laurence Coen
3 years ago
Plumbing problems are no fun but Bruce got right to work and did a professional job. He stuck with the job until it was finished and then double checked to make all was as it should be before leaving.
Susan Pemberton
6 days ago
Travis was wonderful. He is friendly and very professional. He got the jobs done quickly. He is now, our go-to for plumbing problems.
Jewell Nixon did a great job letting us know what we need and explained everything so we could understand it...we are going to hold off on the service for now and circle back to it in a week or two after school starts
The service was quick,professional and very reasonable on price. I will be using Benjamin Franklin for any plumbing needs I have in the future.
Kathy Dahlgren
a year ago
When purchasing kitchen faucet at Lowellâs, they can install it for $99. Benjamin Franklin wants $314!
Vicki Letourneau
a year ago
Jewell was not only good at what he does but heâs a wonderful man!! We had a very nice conversation during the maintenance of my sump pump. I will try to book Jewell for my plumbing needs next time too. Thank you, Jewell!!!!!
Fantastic job! Friendly, explained things carefully, very helpful.
Jennifer Smithson
2 months ago
Their bright blue van nearly ran me off the road today. I guess that means maybe they are speedy to their next appointment...
Holly Bramble
7 months ago
Scott is very professional, prompt, and friendly. He did a great job explaining the process to replacing my water heater. Sandy in the office is also so kind and professional. I will continue to use Ben Franklin for all my household repair needs.
Lawerence Gonnello
3 years ago
I have utilized Ben Franklin services many times over the years. Like Bruce, today's technician, all the techs at Ben Franklin have been knowledgeable, efficient, clean and courteous. They also offer a discount for seniors, Vet's and 1st responder's.
Phillip Faitau
3 years ago
Dayton was very hepful and polite through this process. He and his crew installed a sump pump in our home, and he did it in a very timely manner and held a great attitude. He also replaced a drain pipe and fixed our downstairs bathroom plumbing.We recommend using this company!
Karlton Turner
a year ago
Dalton Teegarden was courteous, friendly, and very informative with the work that he did and recommended. A very professional experience.
Joseph Peterson
2 months ago
Great company, I wish had known about them years ago! Jewell was the best!
After realizing YouTube doesn't always provide the best DIY solution videos for home water pipe repair, I knew I had to call professionals to come over quickly to fix my failed attempt. I researched local plumbing repair companies around KC and found several options with high ratings and decided to give Benjamin Franklin Plumbing a call. I proceeded to explain the water pipe situation and that our family of four wouldn't have running water again until their expert could come out and fix it, hopefully ASAP. The gal who answered was nice and could only book an appointment the next afternoon. (Fortunately my wife didn't throw the new pipe wrench at me after learning she'd have to shower at her sister's across town temporarily after my little mishap.) The next afternoon, Benjamin Franklin Plumbing called to cancel the appointment due to an emergency situation that came up and that they could try and send someone out the following day. No further explanation was given me. I told her that my situation was pretty serious in that we still didn't have running water. She couldn't have cared less. I wondered if their plumber simply needed a day off or what could possibly have come up to leave a new customer in the dark, so-to-speak. I replied, with a bit of irritation, that I needed someone out that day to fix the issue and restore running water. With no other option offered, I canceled my appointment and called AB May, the other company I had considered initially. They responded quickly and efficiently that same day with much appreciation. If ever there are future YouTube mishaps, I know who I can rely on for future help!
Wendi Unrein
6 months ago
Scott is good at what he does. Heâs honest, humble, listens well and a joy to work with!!!
Kenneth Daumas
5 months ago
Mark did excellent work was neat kept area clean. Was friendly and answered any questions we had.
Codie Cahill
7 months ago
Kyle was extremely informative and was able to explain exactly what needed to be done and why. Couldnât be more pleased with the outcome.
Shaun arrived on time, diagnosed and fixed the problem quickly and cost effectively. I will use Benjamin Franklin Plumbing again and will recommend them to others.
Performed task with care, was very courteous and informative about other services offered by the company. Will definitely use again and recommend to others
Julie Collins
3 months ago
My daughter had just moved into her turn of the century home. We had attempted to install a new toilet and soon found out it was a much larger job due to the age of the home. Jewell took the time necessary to redirect the water line and install the new toilet. It was a very complex undertaking but he was patient and positive throughout. We are grateful!
Matt Salter was very professional and made sure I understood what he was talking about. Definitely a person Iâd recommend for your plumbing needs.
Keri Dahlquist
2 months ago
I used Benjamin Franklin Plumbing to rerun the entire waterline in my house. I was very pleased when Kyle came back out to finish the minor things that got forgotten and made sure that they were taken care of right away.
Very professional. Assessed the situation and corrected it the first time and quickly. Great service.
Working for this company has been such a blessing for my husband and I. On a daily basis I watch Bruce and Madonna go out of there way to provide great customer service to each customer, along with treating each employee with appreciation and respect. If you want a professional plumbing company to provide you with the best all around service ,please do yourself a favor and call them up today to book your appointment!
Very quick to respond and super knowledgeable. Royle was the technician that worked on my hot water heater and water main valve. He was very professional and I would recommend asking for him if you use Ben Franklin Plumbing.
Marshal Cheek was at my house to give me an Estimate on repairing my main sewer line. He was very professional. He was very confident and knowledgable about the work to be done.
Jewell was courteous and fast. Was able to quote and replace my water heater in a few hours.
Just like before, service was great, problem was fixed and no nonsense. Thank you BFP for handling our plumbing issues. See you next time.
Jewell was awesome! I am very happy with the work he did. He was professional and pleasant.
Outstanding..... while this was the fourth service call in the course of six days they didnât give up and take the easy why out. I fully believe most companies would of took my money and continued to charge me for additional work. I have had the pleasure of actually see a company and itâs employeeâs put the needs of the customer first. Even the office staff has been so gracious when speaking with them on the phone. This was Royelâs second trip to the house. He was upbeat and expressed his willingness to assist with resolving the sewer blockage. Isaiah his assistant mirrored the same willingness. The day before a crew had attempted to Chain Grind our roots and had hit a blockage. Not giving up on the process, recommended an additional crew come out today and camera the line an additional time. Two additional blockages was located and successfully cut through. The crewâs determination and skill appears to have resolved the problem with one more service call to grind up the root balls and flush the complete line. Royel and Isaiah are yet another great team. I have not been charged a penny more that what was agreed upon. Yes...five service calls, but they were able to save and clean a very old sewer line that will serve for many years to come. I calculate my saving by not replacing the sewer line at least $8,000.00. Tremendous new technology in conjunction with skill on the part of all the service technician. Couldnât be happier!!
Chance with Benjamin Franklin Plumbing was courteous, professional, called me and was able to arrive before scheduled time (which worked out for me), and took care of the problem quickly and effectively. I'll be reaching out for his services again!
Thomas Parrish
2 years ago
Jewell was awesome. Knowledgeable, cooperative, and patient with my questions. I was referred to a specialist for further inspection and estimates, and Bruce R. was also awesome. Prompt, knowledgeable, friendly and clearly explained all of my options. I'll definitely be using his services for one of the several options he quoted.
So the orignal tech that came out and snaked the line, was fine. The company sent out another tech to camera the line told us there was 2 portions of the sewer pipe broken and that it ran underneath our driveway. He then told us about pipe bursting and the $10k cost it would take to cure the issue. After the sticker price shock, I requested another service, The Plumbing Pro, to come out and provide a 2nd opinion. Not only is the pipe NOT broken but there was a belly collecting debris right out side the house in the ground in the FRONT YARD, not the driveway which is on the opposite side of the home. The cure was to dig up the section where the belly was, replace refill at 1/4 of the cost. Out of curiosity, I requested a price to blow out the existing line to see how Ben Franklin's cost held up. I was quoted $4800.I'm summation, I would advise the consumer to think twice before considering this company.
Had Kyle come out and check the drain line in our basement. Didnât have the greatest news... it was collapsed. But Kyle was prompt, professional and courteous. He explained the various options that we had to either fix the problem or go with an effective work around. Highly recommend this service.
Rachel Grigsby
a year ago
Jewell was knowledgeable, professional and personable. He quickly diagnosed the issue that 2 other plumbers could not and provided recommendations and an estimate for repair. He also arrived with mask on and booties on. Many service providers have to be told to do so, but not Jewell. This really meant a lot to us given that we have a baby to protect.
Vidya Shankar
2 years ago
This is the second time Jewell helped us with plumbing work. He is a very good plumber and I highly recommend getting his service.
These are great guy's, will recommend them.to everyone. These crews are really awesome, the backhoe work is spot on.
Service technician was exceptional! I'd love to have the pleasure of Anthony Fowler doing my work again next time! I don't say 'exceptional' lightly either. He was above & beyond a normal service technician (plumber in this case).
Filippo Umbertone
5 months ago
Chance Landsman did an excellent job, very professional. Jake White also did an excellent job running the camera down to the main drain
Kyle came to our home to clear the mainline of our 90 year old home. His service was excellent, he went above and beyond by walking me through all of the plumbing in our house while he was here to look for future potential issues. He did not try to up-sell just gave me tips on how to prevent issues. The price was lower than I expected and he was so nice to work with on a day when we were so stressed to have a messy disgusting back up in the basement drain! I will continue to hire ben franklin plumbing!
2/17/2021 - Matt came out to unfreeze my pipes. He was unable to get them unfrozen but he replace an outside faucet that was problematic and offered a partial refund that has yet to be issued, but i have faith. I love Ben Franklin plumbing.9/15/2020 - Jake noticed the same things that I noticed and had the same recommendations that I would have expected. He said he was taking comprehensive pictures to identify the issues, which I have not yet seen. Jake was easy to talk and listen to and seemed to know what he was doing and put me at ease rather than try to scare me into action. I would love to see if there is any wiggle room in the costs due to the sheer amount of work to be done, but that is a later discussion.
Jewell Nixon went above and beyond to identify the issues with the piping in our house. He gave us a fair estimate, he was professional, and he worked until the job was done--over 12 hours. I cannot speak highly enough about working with Jewell. If you call Ben Franklin, ask for them to send Jewell.
Renee Dominguez-Santos
2 months ago
Chance Landsman was very professional and explained everything very well. Once we thought the issue was 1st resolved he double checked his work and we realized there was more, he didn't hesitate to go back to work and then double checked again and had me run water for a while to make sure it was clear. Even explained they warranty their work and to call back if the issue presents again. Will for sure call them for any future issues!
Jewell was professional and friendly. New toilet, new shutoff, quick service.
Bruce also was quite personable and did a thorough, quick job of installing a second toilet
Serviceman was early, thorough and finished quickly
Additionally he cleaned up stuff related to the backup that I thought I would have to clean up so I was very happy
Liliia Sanchez
4 months ago
Super fast clean our main drain. Chance is very nice and friendly!
Amber Richards
9 months ago
Very helpful! Excellent customer service. Michael went above and beyond to repair a toilet issue that could have cost thousands.
Christina Carlson
a month ago
Highly recommend. We had a great experience
Nicolette Morgan
a year ago
Coriell and his partner were super quick, kind and polite. The most hassle free experience Iâve ever had. Will definitely be coming back for any of my plumbing needs.
Laurie McBride
3 years ago
Kyle was extremely friendly and listened while I explained the issue with our water heater. Unfortunately, we failed to write down the error code we were getting and the system had fixed itself by the time he arrived. He still took the time to call some other people and talk through potential causes of our problem should it happen again. We've called Ben Franklin out twice since living in this home and have been very impressed with their response time and service. Highly recommend using them!
John Stauffer
7 months ago
Scott was very friendly and professional. Explained everything in detail.
lora steiner
4 months ago
Masan and Terry were here today to fix a small problem that turned into a bigger problem but they stayed on top of it and everything will be fixed tomorrow. They have great financing and everyone is soooooooo friendly and hard working
Neena Hartshorn
9 months ago
Technician recommended water meter replacement. Also provided estimates for in home plumbing repairs.
Cynthia Elder
3 months ago
Chance and a few other guys we had the pleasure of meeting are awesome. Always on time and always professional!
Travis was very professional explained all he would do btw please post a better photo of Tyler heâs much younger than pic you hv for him. I am very pleased and will refer BF to others Carol Wymer
Anastasia Papyan
a year ago
Bruce arrived on time, did diagnostic and explained our options in a very professional manner. He performed his job in a quick and efficient way. Ben Franklin plumbing guys are always punctual and very professional. This is the company to rely on! Highly recommend!
We have had a lot of issues with our sump pump in the 5 years we have lived in our home. We had it replaced two years ago and added a battery back-up system. Recently, it started beeping and I called the company that installed it (and the first sump pump that they decided to replace at our cost). They said it was out of warranty and they wanted to charge us $1000+ for a service call and new battery. My husband had heard good things about Benjamin Franklin Plumbing so we called them for a second opinion. They came the next morning, in the short window that they quoted us, charged us half the cost of the previous company's service charge, and fixed our sump pump battery without any additional cost. They were professional and knowledgable. We will call them again, but hopefully not about the sump pump!
About 3 years ago Ben Franklin augured our main drain and cleared the line of tree roots, something 2 other well known companies wanted to dig up our yard for a few thousand dollars to fix. I didn't see them as miracle workers, just honest craftsmen who take pride in providing skilled service.Since that point I use Root-X clearer a couple times a year to protect against those aggressive roots. I had no draining problems, but I wanted to ensure that the line was clear. Bruce and his trainee, Matthew, arrived as scheduled, augured the line, and ran the camera all the way to the main. The line was clean and clear which gives me good piece of mind. I suggest using Root-X twice a year and schedule a main drain check up with Benjamin Franklin Plumbing every 2-3 years. THX Bruce!
Kyle Melville
2 years ago
Jewell was very kind and knowledgeable. He took time to explain every step of the process and explained what approaches he wanted to take and how things worked.This company responded quickly and professionally during a time where plumbing services are in high demand.
Jewell Nixon is a jewell! Very friendly, knowledgeable and helpful, if i could rate higher than 5 stary i would.
Benjamin Franklin has been my go to plumbing company for both of my rental properties. They've performed minor and major work, and have always completed the work on time and effectively. No matter the person who has come out (Cade and Royle recently have been great), they answer all your questions and are transparent. You could possibly find a less expensive option, but go with consistency here.
Nathan Bertrand
a year ago
Their plumbing technician Bruce was great to interact with. He was very knowledgeable and quick at his job. I will be using Benjamin Franklin for any future plumbing issues.
Sawyer Breslow
3 years ago
Had a Friday afternoon plumbing issue and Benjamin Franklin was the only plumber I could find to come out on such short notice. They showed up at the beginning of the appointment window and resolved the issue quickly! We will definitely use again for any future plumbing issues.
Marion Russell
9 months ago
Great job by Gene and company. Quick service and very professional. Most of all very courteous staff.
Kara Phillips
2 years ago
Bruce was so amazing and helpful! He completely went above and beyond to make sure that our problem was resolved quickly and for the best available price. Definitely will use them again and will ask for Bruce by name.
Julie Eubanks Battle
4 years ago
From the intake phone call to the end of service, everyone was great!!! I didn't really know what was my problem was--other than I had water leaking from the second floor to the first!!!-- and just wanted to get an assessment of the situation. Bruce Richardson was our plumber and he was very thorough in assessing the situation, telling us step-by-step what he was doing, and then he provided a clear treatment plan. He was able to fix everything, same day, with minimal invasion or disruption, and left the area spotless when he was done. I could not be happier and I have told everyone to use this service!!!The only trouble I had was trying to access the online coupon/discount after leaving my information for a call back...not sure if that was applied to my bill or not as I forgot to ask.Great job everybody!
David Winkler
3 years ago
We always have great experiences with Ben Franklin...they come quick, know what they are doing, and since we have a drain that clogs 2x a year, we actually have gotten to know some of the guys
Keda Mckenna
4 months ago
Travis did a really nice job installing our new dishwasher.
Called at 8am this morning. Dalton was at our house around 9:30am. Answered all my questions and finished very quick. Now we have hot water. Thanks again.
Bill F was a pleasure to work with. I used my home warranty and was pleasantly surprised at the quick response to the claim and friendly scheduling person at Ben Franklin. Bill called before his arrival, was professional, courteous and very friendly. Quickly assessed my plumbing needs and gave me a detailed list of work that needed to be completed and what was and was not covered by the warranty company. He does quality work that everyone is looking for when in need of a plumber. Thanks Bill!
diana estell
9 months ago
I love this company. They are straight with you and get the work done.
Kyle and Cassidy got to my house the same day I called. They were not able to repair my hot water tank, unfortunately, as it was almost 30 years old. They had all the equipment on their truck to install the new hot water heater right away. That was very convenient. They were extremely friendly and professional. I will be use this company again!
Gialan Williams
2 years ago
I've had a leak in my ceiling and Benjamin Franklin sent one of their plumber's Jewell. Jewell is very professional and efficient. I appreciate his professionalism and timeliness. Great person to talk to as well.
Nick replaced hose bib with an appropriate updated one, relocated it, and added a faucet for convenience indoor. Also realized and repaired two other serious issues I was not aware of that had developed. Nick's expert knowledge, skill and concern really saved this 112 year old house. Nick rates the highest in skill and professionalism. Also, the schedulers were quick to respond and professional. Thank you.
ashley roames
a month ago
Travis was amazing! He was so kind, interacted with my kid and let her be an âapprenticeâ sheâs been talking about it all day. He fixed the issue, communicated the whole time, and was all around so professional and kind.
Joseph Pileggi
3 years ago
Bruce did an amazing job! He fixed several problems for us! He is patient, knowledgeable and thorough! He was working on a very old home and had to correct a lot of previous deficient workmanship. I would highly recommend him to anyone. Thank you! Royle Perkins came out on Sunday (yes - Sunday!) to help us with another problem we were having! He was also prompt and fixed our issue right away! Benjamin Franklin Plumbing is lucky to have a variety of great employees! Thank You!
William Marshall
7 months ago
January 2023: Master Plumber Kyle Lay did warranty maintenance for our kitchen faucet assisted by Plumber Cassidy. Kyleâs work was top-notch. Kyle inspected the faucet and immediately completed the needed corrective work. Kyle also identified actions that we might take to mitigate future maintenance for the faucet. We especially appreciated Kyleâs technical skills and ability to improve the faucetâs performance. We would be pleased to have Master Plumber Kyle Lay return and do plumbing work in our home.September 2022: Customer Service/Scheduling was able to send Master Plumber Bruce Richardson to fix a hose faucetâs stuck vacuum breaker. Bruce fixed the vacuum breaker and showed me how I could do it myself if I wanted. Bruce also tested our water quality and water pressure. Lastly, Bruce wrote alternative estimates for water filtration and a pressure assisted flushing toilet. My family was very impressed with Bruceâs knowledge of plumbing and vast experience with installation of plumbing.January 2022: I had Master Plumber Bruce Richardson return with Plumber Cooper to install a new faucet in the kitchen and repair two toilets with malfunctioning parts. Bruce installed a higher quality faucet than I can find. The install went fast and Bruce made adjusts for our sinkâs unique space. The function, fit and finish of the Wolverine Brand faucet made it far superior to other faucets. Well worth the investment. Cooperâs repairs to our toilets used higher quality parts than what you find in the major hardware stores. I asked Bruce to write estimates for the future replacement of my water heater with a conventional water heater or a replacement tankless water heater. We would be very happy to have Bruce or Cooper return to work on our home.December 2021: Benjamin Franklin Plumbingâs scheduling team were professional and made me feel confident in doing business with them. Master Plumber Bruce Richardson arrived on time and looked over the work we needed done. Bruce gave us several options at different prices to choose. Bruce clearly answered our questions. Bruce got the work quickly done and answered our questions about reliability and quality of the work.We were very pleased Bruce used a Milwaukee Force Logic Press Tool to connect and seal pipe connections. This tool use meant there was no open flame used for pipe brazing.We will have Benjamin Franklin Plumbing return to do more work in our home.
Castanza Real Estate Group
3 years ago
Bruce helped us snake our mainline and even ran a camera down the line. They offered a great price for only $95. He is very helpful, friendly, and informative. He gave me several good options to help solve our problem!
J Heineken (JHeineken)
5 years ago
Nick was very professional and had a great additude. There was a mistake and nick tried to fix it. He owned up to the mistake. Then when he informed the owners they had him retract his statement. Ultimately the mistake caused us to be out of our for 58 days and cost us $48,000. Just because of needing a toilet fixed. I called to get help with the issue and the owners denied responsibility. See some of the pics of damage. I ended having to go through my insurance for help.
Second time Bruce has performed work at my house. Super nice guy ! Very professional, quick work. Wont go anywhere else for a plumbing issue !
Awesome service! Fast, professional, friendly, reasonably priced! Will definitely use them again if we have plumbing needs!
Lori Michaels
3 years ago
Price was too high for us to afford. We got a lower quote. He definitely would be our choice but was the cost. Great guy
Jewell fixed my punctured gas line quick and easy.
Stu came out to my home to give me estimates on repairing my sewer line, as well as other repairs on a bathroom sink and dripping shower. Stew was on-time, very personable and explained all options with each repair.
I called Benjamin Franklin Plumbing to repair two sinks and a toilet that were non-emergency slow leaks. Within 2 hrs, they dispatched Travis from their Lee Summit location. He was friendly and professional, explaining what was going on with each leak and what the recommended fix was. He fixed the issues and the overall process was seamless. Highly recommend Benjamin Franklin Plumbing!
Provided an estimate for faucet install. Was prompt and polite. Will use again.
We had a great experience with Dalton today. Service was on point and the work was completed timely and in a professional manner. We are super happy with the results and appreciate the time/help today.
Bruce did a great job. Very knowledgeable and answered all my questions. Will definitely use them again!!
Donald Hickman
2 years ago
Bruce was amazing fast and professional thank you for your great work and friendly attitude great company
Charged $99 service charge came to my home terrible technician had never worked on the hot water heater like the one I had nothing fancy at all give me a crazy crazy price to put a new one in and stole my 99 and left he was here for a total of 10 minutes call another company in town they had it fixed in 20 minutes I wasted money and time stay away from the trap
Nathan Borchers
2 weeks ago
Coriell and team were on time and quick to diagnose the problem. He knew exactly what the issue was and explained how he would fix it. He fixed the issue within 30 minutes of his arrival. Thanks guys!Edit 6/9/2023: Had a faulty main water shutoff valve and Mark with Ben Franklin came out the same day. He was able to give me multiple options to fix the issue. Mark was friendly, knowledgeable, and fixed the issue within an hour. Another great experience with Ben Franklin Plumbing!Edit 8/1/2023Had a leaky shower that was getting progressively worse. Jewell was able to get it taken care of and replaced. Let me know everything ahead of time and even helped me find what was the best value for my options. Will continue coming back to Benjamin Franklin!
Billy LeBrun
7 months ago
Bruce did an excellent job on the installation of our water softener. He also explained to me the whole process and how it works. He was very polite and friendly. I would definitely recommend Benjamin Franklin Plumbing.
Morgan Evans
7 months ago
Quick, reasonable, and very professional I will use your business again if I have any more plumbing problems. Thanks
Kristine Hart
2 years ago
Royle guessed right off what was wrong. He got it taken care of in no time and stayed long enough to make sure it was working. I really appreciate the same day prompt service!!!
Jake was very punctual and respectful. He was very informative and I like how he didn't give up on finding out the problem. Very very good.
Blake Barnhart
5 months ago
Jewell was amazing! He clearly spoke through with me what would be best to do with the troubles we were having. He answered every question I had as if he was family. Highly recommend Jewell and the rest of Benjamin Franklin Plumbing.
Ryan Donnelly
5 years ago
Arrived 30 minutes ahead of schedule (First calling to make sure that was ok), completed all the things we needed and was super friendly! Would recommend.
A few years ago, they tried to give me the old lady treatment and tell me that I needed a whole new hot water heater. The guy refused to do the service I needed, and I couldn't get a refund from them for the service call. It's about six years later and my hot water heater is still running great after I fixed it myself, so... don't trust these guys--they're scammers.
JIM AND PAT WICKE
2 months ago
KYLE DID A GREAT JOB. HE KNEW WHAT HE WAS DOING, VERY FRIENDLY. WE ENJOYED HAVING HIM DO OUR WORK. WOULD ASK FOR HIM AGAIN, ANY TIME.
HEATHER WAS VERY NICE ALSO. ENJOYED TALKING WITH HER AND THE JOB SHE DID FOR US.
JIM WICKE
Magnum Dampier
5 years ago
Bruce from Ben Franklin came to our home in Shawnee KS due to us having no hot water. He was able to quickly diagnose, explain the issue, and resolve the issue quickly(which involved replacing the water heater, and adding in a tank of sorts.) A+, the man knew his stuff and we will use Bruce R. and Benjamin Franklin moving forward. Thanks Bruce!
Amy Ellifrits
3 months ago
âïžâïžâïžâïžâïž very professional, amazing job at explaining everything in detailâŠ
Coriell Hutton is excellent. He arrived exactly on time, listened patiently to our issue, offered his expertise, options, and recommendations with good humor and dealt carefully with complicated systems in our 125 year old house. Thank you, Coriell!
Royle was professional and knowledgeable. I would highly recommend him and the company.
Lorinda Niday
6 months ago
The guys did an excellent job! They worked very hard and did a great job.
Scott was very prompt, made sure to answer all our questions, did not make us feel pressured to make a snap decision. He arrived on time the next day for the installation and was able to complete the work much quicker than weâd anticipated.
Michael Moles
3 years ago
Consummate professional...and your fees breathtaking...double what specialist MD charges me for equivalent amount of time.Would appreciate some sort of invoice for my files- he did say there was a 2 yr warranty- would like to have date.
The experience was fine, but by far this is the most expensive per hour plumbing company that I have ever experienced . Over $300.00 for less than an hour of work.
Carole Bradshaw
2 years ago
Jewell did an excellent job in analyzing my needs for repair of my sump pump. He explained everything clearly, and I would have used your services had I not realized that the replacement was covered under my home insurance policy. He is an asset to your business, and I will useBenjamin Franklin in the future.
Marlene Myers
3 months ago
Mark knew exactly what the problem was within minutes of arriving. We thought we had one toilet problem, but he found two issues. Our water bill should go down now, which I'm looking forward to.
Quick to respond to warranty call and honored all parts and labor.
Mo Blacklion
10 months ago
I'm going to recommend B.F.P to my friends and when my children are on their own and need one of these service I'll tell them to call B.F.P first
Royle is my absolute favorite technician. I always enjoy chatting with him. He is by far the most knowledgeable and fair master plumber Iâve ever met. I always trust his advice.
Jennifer Thorstenberg
4 months ago
Mark was great !!
Came in and cleared my condensate line. Let me know it did not need cleaned. No unneeded work done! Happy with the service call.
Arthur was on time, very professional and shot me straight. I appreciate the insight he was able to provide and thorough options he presented. Will definitely be using Benjamin Franklin Plumbing again.
It is never fun to wake up to a clogged toilet or sink especially on a Saturday morning. First the customer service at the office was sensational. Really were sympathetic to our issue and very supportive. Secondly, Huge Kudos to the best service plumber I have ever worked with. Royle Perkins took the time to listen to our problem, explain exactly what was wrong and how we could prevent it in the future. You have gained a customer for life. Thanks. Eddie and Stephanie.
I thoroughly enjoyed my plumbing experience with Bruce. You're never happy to have to call a plumber, but he made it a truly pleasant experience. He was very punctual and polite. He was very honest about what work I did and didn't need, and gave multiple options so that I could stay within budget. He was in and out within an hour. Hopefully, this is the end of my plumbing issues, but if not, I know I'll be calling Benjamin Franklin again.
Janet Harrison
3 years ago
Polite, friendly & personable. Got my issue fixed & I am extremely happy. I will definitely call them for future plumbing issues. Thank you!
Debra Jackson
3 years ago
Shaun did a great job. He explained everything very well also. I will gladly recommend your company to all of my friends. Thanks so much for a job well done. He was awesome
Great experience! Very professional, open and honest about pricing and options to solve my plumbing problem. Thanks!
Eduard Pogosov
8 years ago
These guys are professional, honest, and good at what they do. I had another local company come out and try to charge me 4 times more to replace a simple shower valve...glad I called Ben Franklin instead.
Company did a great job working around my schedule to get someone out by Monday, and pushed back my morning start for a delay on my side. They provided timely communications about the plumber's estimated arrival. Mark arrived within that time, and did solid work determining the immediate solution and options for long-term diagnosis. Great communication and follow-through, appreciated all the help and professionalism.
Worst ever serviceman. Took 3 tries (after multiple calls to get appts scheduled) to fix a bathroom faucet before I gave up. They never fixed the faucet. They showed up 3 hours late on 3rd try and didn't have the right parts. Avoid this company at all costs. I didn't pick them, the home warranty company did.
Matt was very helpful in informing me of all my options. Was very fast and efficient and even cleaned up the mess from the sewer backup. Definitely recommend them for your plumbing needs.
Kyle reviewed the item I requested and determined that the toilet was not in need of repair. He was very courteous and professional.
Tried selling me a new water filtration system over $3000 and gave a overpriced quote for my Water heater. Water pressure was NOT addressed correctly!
Upsetting experience.
Carole Pritchard
2 years ago
Put in new appliances. Took out the old. Very professional! Did a great job. I would use him again!
Melanie Mabry
6 years ago
I had to use this company because of my home warranty. The plumber couldn't figure out how to put the trap back onto my kitchen sink properly after he had been there for 3 hours. He kept telling me how janky my plumbing was. Overall, pretty awful experience. I eventually just told him to forget about it and he left.
Branan was Very professional and respectful to my question. Would have him out again!
William Lockhart
7 years ago
They came in and diagnosed the problem quickly and replaced the water heater cleaned up and was gone ....could not have been any more pleased. Professional through and through
Christopher Loren
a year ago
Great job as always! Just call them. Don't waste your time with anyone else. They'll be the first and last call you'll make. Boom (mic drop)
Tried to repair a running toilet, the only one bbn in the house. Upon disassembling the toilet to install new parts, I discovered the tank was cracked and had a tiny leak for a long time. Called Ben Franklin to get a new toilet since I didnt know how to put one in myself and not take a day to do it. 5 hrs after I called, Royale showed up. We selected the type of toilet and he got the old one out and the new one was up and running in 1 hour 15 min. Royale was very experienced and an affable guy. Would recommend this company for your plumbing needs.
Dennis Barnes
3 years ago
We have used Benjamin Franklin multiple times for our plumbing needs. They are always prompt when they come. This time we just needed an estimate for some upcoming work we are going to perform. Bruce Richardson was our service technician and he was very friendly and explained what work was going to be performed and gave us an exact quote right then so there wouldnât be confusion later.
Royale Perkins came out. Very nice man, on time, straight shooter. The price for replacing our Delta shower cartridge was simply more than we could afford so we ended up not completing the work.
Won't let me give zero stars. Had work done through a Home Warranty (which they complained about taking a loss on), and got a new hot water heater installed. After a week it won't light anymore and they won't honor the warranty. I was told 3 times that they would contact me to set up appointments, they never did. I had to contact them every time. They did setup an appointment time without talking to me once, too bad not everyone can take off work at the last minute.
Outstanding service by Bruce, I will call them again for all my plumbing needs. DId not overcharge me. Thank you Ben Franklin. Great work.
Tracy Crowder
3 years ago
Great customer service very friendly and helpful representative! He went out of his way to provide good customer service.
Dennis Christy
3 months ago
Chance did an excellent job. Courteous, explained what he was doing and fixed it right the first time
Kyle Markham
5 months ago
Jake quickly found my issue and had me solved in minutes. On time with clear communication. Respectful of my spouse working from home while he helped us. Thank you! Highly recommended.
Molly Mendenhall
7 months ago
Chase was very professional, prompt, and courteous. Let us know what exactly needed to be done and what didn't in order to get our sink to stop clogging the day before our baby's first birthday party. Very satisfied.
James was very professional and showed a great deal of proficiency in his work. Many thanks for the attention to detail!
I usually do my own plumbing but when I have a problem I call Ben Franklin Plumbing. Always quick professional service and reasonable prices. Thank you, Jewell!
Matt Terwilliger
3 years ago
For needing to make a repair it was awesome working with Ben Franklin Plumbing. Weâve had an issue for weeks and the solution was easily identified and executed. The options were clearly laid out before the work was done. Would call them if we had any issues in the future 110%
Maureen Hill
8 months ago
Easy to schedule and get here the same day. Kyle was forthcoming with the repairs needed and gave different options depending on what we were looking for. Thank you!
Needed a new sump pump and Bruce came out same day. Was very friendly and knowledgeable. 100% would use again. Thanks!
They came out very quick to do a sewer line inspection and Royle was just awesome! đ... He took the time to explain suggest and was very knowledgeable.
The rep was able to come out the next day and was punctual. He was very pleasant and quick. I am rating them a 3 because of their pricing. I felt like their pricing was very high, but we went ahead and paid it out of convenience and need to get it done.
The Problem was well defined and the possible solutions explained .
The service man did a very good job .
Got a quote, Bruce was on time and the bid was reasonable.
Mary Schlegel
10 months ago
Very professional and cleaned up. They were very courteous and did the work in a timely manner. Highly recommend this group.
When they come to clean your drain make sure they actually clean it. Not just unclog it. Promised a delightful service and turned out to be minimal. Then they want to charge $59 just to come out and say anything other than I'm sorry and redo the job cause it is having pressure issues still. Cheap prices and good deals though.
Lance Harshbarger
3 years ago
Benjamin Franklin Plumbing is my go-to plumbing company. They offer terrific service and do a great job at a great price.
Service was on time, and very thorough. The guys could not have been more professional or courteous. Prices were very reasonable as well. Fantastic to work with and will call them every time I have a plumbing problem.
Donna was on time, personable, and HONEST! Will defiantly call her again if I have a main line problem again.
Paul Gessler
11 months ago
Travis was Fantastic!!! Job was done very quickly.
I recommend all my clients and friends. Great Company
Diana The Great
2 years ago
had the issue diagnosed in seconds. for the repair, I was given a 30 minute arrival time, and he was early. in addition, the installation took only one hour. he was detailed, thorough, efficient and even cracked a few jokes. explained what happened, what the likely cause for the repair was, and went into detail for all that I needed to know for the model of toilet that I purchased (which he had also recommended as an ADA compliant one for the residents walking abilities.) I was so very impressed.
Anne-Marie Rutledge
3 years ago
My plumber Dennis was very professional and clearly knowledgeable. He was quick to fix my sewer problem and discussed my need for a new water heater which I need to replace quickly. However, I do not have the funds to replace yet. I had major surgery last Sept following an accident. It strapped me financial. I have been back to work in Dec and gradually progressing. So I hope to use your services again. I have a plan with you now. Thank you for seeing to my immediate need.
Brandon Fawcett
9 months ago
Very quick response time. I was not expecting to have someone out within the same hour. My old water heater setup was out of code. Their service professional, Travis, got the setup into code and a new water heater installed. I couldn't recommend his service and Benjamin Franklin enough.
Michael Hymer upgraded the outside water spigot for my home today. His work was exceptional and his professional courtesy was noted as the same. I have worked with him and BF on various past projects and have been extremely satisfied. I will continue to use this company for all my plumbing needs. Good job BF!
Jewel was very prompt and courteous. Made the repair in record time without problems. Reasonable price.
A tech was sent out right away to respond to our needs. Bruce was knowledgeable, respectful, and thorough. I appreciated the quick response and will definitely use Benjamin Franklin Plumbing again.
Benjamin Franklins Plumbing employee, Mark Miller was on time and prepared. Mark was knowledgeable on the subject and asked follow up questions to make sure the job was completed.
Ralph Brewer
9 months ago
Cannot say enough good things about this service.They came out for evaluation and I had a new hot water heater the same day. They were knowledgeable, fast, courteous, professional and did everything they said they would for the price quoted. Very happy with the results. I would recommend this service to anyone and everyone.
camille benedict
a year ago
Anthony very polite and thorough with finding our water leak. Will ask for him for future issues.
Called around 9:30 am, very pleased to hear someone would arrive between 10-12. Service was very professional and discussed the issues and cost prior to starting any work.
kachena oliver
a year ago
He was awesome I will continue to used this company when I buy my house thank u customer services exceptional
cara useldinger
3 years ago
Jewell came to my house to check out a leak coming from our shower. He was honest, professional, and friendly. He told me exactly what he thought was the problem without trying to cheat us or make me pay more. I highly recommend Jewell for anyone looking for a fantastic plumber!
Emily Bradley
3 months ago
We called this morning and they came out within the hour. Our garbage disposal was clogged and would not turn on. He fixed it quickly and had it running in no time! Very friendly and professional! We highly recommend and would use again.
10 Stars! Within an hour of my call, Jewell arrived. It was more than a faucet repair; it had to be replaced with a new type of faucet. Jewell was very good about explaining my options and pros/cons. I went with the option that was more expensive but has a 5 year warranty.It looks great and work great. I will be requesting him when I have any plumbing issues.
Michael Coddington
2 years ago
Always prompt and great service, which of course directly reflects the value of the service provided. Bruce and Dakota have always shown their knowledge and professionallism, and are great with our dogs, too.
Mason called to let me know he was on his way, arrived in timely manner and did his job smoothly and efficiently and was very pleasant and professional. Thank you
julie stoetzer
3 years ago
Nick was great! He was polite, on time & very knowledgeable. I will request him the next time I need a plumber
Jason Zimmerman
4 weeks ago
Heâs personable and great at his job He really made my day!
Kyle was great! He installed a new gas line for my gas dryer and repaired plumbing for my washer. He was prompt, pleasant and very professional.
Mr. Nixon was extremely professional and pleasant. He was quick in his examinations and to give his estimates. He was very understanding when I told him I had to wait for my spouse to wake up, no high pressure sales.
Eric Serrano
3 months ago
Great work and very thorough
We live in an older home & decided to replum our whole house. Kyle & Gavin worked thru the heat, in a crawlspace for 4 days. Two of the hardest working young men we've ever seen!! Outstanding service!!!!
Travis is very personable and communicated the options clearly. Great person!
Quick to respond, answered all of my questions/concerns, good price, good warranty, all of the people I dealt with were friendly.
Deborah Mason
3 years ago
From the first phone call to the end of service, all employees were courteous and professional and seemed to know what the problem was and took care of the problem immediately in the kitchen and in the bathroom. Great Experience, would recommend them for sure.
These guys were the best. Professional, in time and replaced my toilet very quickly. Very impressed with their work. I will definitely use them again for any plumbing work needed. Highly recommend!!!
Mark was great! Polite, professional, informative. Thanks!
Bruce replaced a kitchen faucet for us quickly and professionally, and at a very reasonable price. They beat their competitorâs prices for the job. A very good experience! I highly recommend Benjamin Franklin Plumbing and especially Bruce!
My wife and I were looking at buying a house and Shaun Smith came by to do a sewer scope for us. Shaun discover multiple problems during the inspection and also offered the best way to fix the issues. I would highly recommend Shaun and Ben Franklin Pluming for anyone doing inspections on the house!
Miles Beverlin
2 years ago
Accidentally flushed keys down the toilet, donât ask how it just happened. Matt came out and battled the almighty gods in wit and experience. After almost admitting defeat, a new wave of confidence struck him and he went full force with the courage of a seasoned warrior. The plumbing gods were no match for his might. At the end he stood tall and declared victory over the enemy forces. Got my keys back too. So thatâs a plus.
These guys were beyond great! They called within minutes of signing up on Angieâs List & came out right away for a burst pipe in spigot. They replaced the pipe in an hour, still canât believe how fast they were. Jason & his assistant were very professional, polite and straightforward. Iâm so gratefulđđŒ They are my go-to plumbers from now onđđŒđđŒđđŒ
Chance landsman solved my problem in less than 30 minutes, was polite, professional, clean, and provided multiple tips on how to improve my setup. If I ever have another plumbing issue I will request Chance personally.
Jordan Ristau
3 years ago
Nick did a fantastic job! He was on time, very informative and polite. Nick is very personable and knowledgeable. I have him coming out for more work in the upcoming weeks & Iâm looking forward to the work being done. He deserves a raise! đ
Jewell did a great job, was efficient, and informed me thoroughly about the repairs needed, options to address my problems, and the recommended approach to fully correct the issues we had to fix. I would recommend him and Benjamin Franklin Plumbing to anyone with a plumbing need. Jewell was also very personable and polite.
Travis, Mason, Bruce and Cassidy made our day. It was a âSnow Day,â and instead of our 3:00 appt., they agreed to come earlier AND THANK GOODNESS THEY DID. Our issues took over six hours, be and complicated and they went above and beyond to accomplish what needed to be done. They are kind, courteous, friendly and have a sense of humor (which was richly needed today). âThank yousâ and homemade cookies are NOT enough to express our gratitude and appreciation! Thanks for spending YOUR âSnow Dayâ with us!
Ben Franklin employees are always very courteous and professional. They explain everything that they need to do and there are no surprises when the work is done. What they tell you needs to be done and the cost in the beginning is exactly what it is when the work is completed.
james rudisell
5 years ago
From the time I placed my call, to the time Joshua, (the technician) left, everyone was kind , courteous and professional. Joshua was great. He answered all of my questions. He explained the hows and whys of everything he was doing. I appreciated that very much. I would recommend him without hesitation. Thank you.SincerelyJames
Michelle Mahan
2 years ago
If you donât have DEP direct energy plan on your home you really need to get it, the cost is minimal to the amount in savings you can save each year! Thanks Matt and company!
I could not be happier with the job that was done. I have an older house and nothing goes smoothly, but the two workers put so much time into making sure everything was done right. Definitely will be using Benjamin Franklin Plumbing again.
Angela McGuire
a month ago
Marshall was informative and pleasant. Customer service was outstanding as well.
Jewell was very professional and did a great job on our dishwasher installation. Courteous and prompt service. Highly recommended!
They were very efficient in doing exactly what we needed without trying to sell us anything extra that we didnât want. Great service!
He was very professional and knowledgeable. He explained what he was doing and answered all of my questions.
Very good service. If I ever need anything, I will call again.
joe costanza
11 months ago
Jewell was my plumber today. He is an extremely knowledgeable plumber who puts customer satisfaction first. Jewell was very friendly and courteous. I am extremely happy with his service today.I have used this company for years, mainly because they are very professional and care about customer relations. They always go the extra mile to make sure you get the repair or installation you need in a timely manner.
Breanna Randol
a year ago
Michael was professional and ensured I understood what was needed to fix my problem. He got to the source of the issue so that it won't progress into a huge problem. The part needed ordering but he made the follow up appointment that worked with my schedule while getting the job done quickly. He even referred me to some companies that will help with the water damage.
Lonnie Fleetwood
3 years ago
Nick arrived on timeExtremely cordial and introduced himselfShowed him the problem.Comment was should be no problem at allSuper job.Super nice guy
Sandy Simpson
3 years ago
Bruce was VERY courteous and respectful. He was here early for a quote and he didn't seem to be put out while I took time to get more quotes. He was back later that day and got a 2 hour job done in 1 hour.
They were excellent, prompt and courteous. They gave me several options on how to accomplish my goals. Including being honest and telling me I needed floor work done before they could fix the stool.
I needed a faucet repair, but they sent him to unclog a drain. He got hold of the maintenance dept for the repair I needed. He was very nice and respectful. I'm now waiting for the maintenance guy to come back.
Peter Griffiths
6 years ago
William F. is a great plumber. Smart, fast and very willing toexplain things to help me understand the 'what and why' ofthe needed process.I'm very pleased.Many thanks,Pete. G.
Chase was very personable and got right down to business and corrected our issue. He is an attribute to your company.
Judith Scammon
11 months ago
Kyle was very professional in detecting the problem and explaining what needed to be done. He also presented a couple options for completing the job along with the costs involved.
They came on time and was very nice. I think a price of over 500.00 to change a garbage disposal is excessive. I could have bought one for 100.00 and paid another company under 150.00 to install. Too expensive for me.
Chance was great to work with showed up in a hurry and fixed our problem fast!
Donna Wilson is an excellent technician. She came to look at an investment property. She is a real estate investor herself so she easily understood my situation and the risks and considerations involved in the process. She was able to give real world advice and go over the pros and cons of different options. I would recommend to anyone.
Matt was very professional made two trips to do it the way he thought it should be done. You could tell he took pride in his job and was a very good representative for his company.
Cassandra Fight
7 months ago
Service technician was courteous and worked quickly and efficiently.
Called to find a leak unfortunately itâs not plumbing related but they did diagnose the issue and didnât charge an arm and a leg for the diagnosis.
Brendan Mitchell
a week ago
Mark worked hard to solve my problem. Iâm very handy and couldnât fix it. Almost 60 yo and never hired a plumber for a drain. Couldnât do it myself but he did. He should be proud of his skills. Very reasonable price. Will go with them next time
Candace Lewis
9 years ago
Bill F. serviced my call and did an excellent job making the needed repairs. He was professional and friendly to my children. I am very satisfied with the work that was done. Highly recommended; would rehire.Kathy was my first contact with the company and she was very friendly and able to schedule my job right away. I appreciate that she called twice to be sure I got the message that someone en route.
JoDell Kieffaber
2 months ago
I thought we had a leak below our home (slab construction), but it was our refrigerator. He was very professional and courteous.
Stephen Loftus
11 months ago
Kyle and Gavin did an excellent job. Kyle was effective, efficient and thorough. Kyle and Gavin were very friendly and knowledgeable.
I had a lot of questions and Bruce was informative and got the job done so fast! I will be calling back for my next project soon. Thank you for the wonderful service.
Monique Frydenlund
a year ago
Jewell Nixon was very efficient and professional.
I called and he was here to help me within the hour! I am very impressed and will be recommending and using Benjamin Franklin Plumbing services again in the future.
Stephanie Harrell
a year ago
I got a bid for a major project. The issue was thoroughly investigated and several options were offered. Cost seemed reasonable. I will most likely hire this company when having the job done.
Jewell was professional and very experienced. Helped us understand our options. Good customer service and responsive.Another project and requested Jewell again. Very knowledgeable and even brought our trash cans up drive before coming in. Nice!
Robert Bowers
a month ago
We had a basement leak and Ben Franklin Plumbing came over quickly to repair the leak at a fair price. Travis is an outstanding plumber! We highly recommend having Ben Franklin and especially Travis attend to your needs!
Jewell was a jewel. He was very polite, personable and professional. I needed my sump pump system replaced today and Ben Franklin Plumbing were available. The price was a bit pricey I ainât gonna lie almost $3k but the convenience and swift service was worth every penny.
The work included reassembling all pipe work under bathroom sink, installing new faucets, installing new kitchen faucet set, etc.
Michael was very personable and professional. He replaced the shut off valve with a better valve the same day.
Amazing service and pricing was very reasonable. I will use this company whenever I have a need and recommend to my friends.
Traci O'Connor
a year ago
Michael and Travis were fantastic to work with. They were professional and had my issues fixed the same day I called. Appreciate the service!
Carolyn Smith
5 months ago
Very pleasant and professional employees, took the care to cover their work boots and clean up after repairs were made. They are the best!
Chance is a great tech. Fast, thorough, and efficient.
Terry came out the next day with a camera and explained the problems and solution clearly.
On time, professional, courteous, work done quickly. Great service! Will continue to use Benjamin Franklin plumbing for future plumbing service needs. Highly recommend.
The Tenant states that the plumber was very professional! We will use Ben Franklin over and over again.
Cindy Bagley
11 months ago
09-06-22 Marshall was our contact for seeding the lawn after the sewer line repair. Two of the sewer crew came out. I explained I wanted fescue and wanted to use spaghnum peat moss instead of straw. They did a careful job and were willing to put the peatmoss down we had purchased.We appreciate their willingness to come do the seeding! They are very polite.07-25-22. Dominic came with his assistant to replace the pipe running from the house to the city main. He was an experienced machine operator who did an excellent job. His ditch was narrow enough that not many of the landscape bricks had to be removed. He was able to remove 3 large bushes without disturbing the small plants in front of them. When replacing the dirt in the trench, he tamped it down as we requested. He and his coworkers were quiet, respectful, and answered any questions.04-20-22. Bruce came to repair our leaking toilet. He also tightened a kitchen faucet that a handyman had not installed properly (the washer was left off.) He looked at 2 other possible needs and suggested we wait and see if the problems did develop. We appreciate his quick professional work and his being honest that some unnecessary. Nice guy.Royle is courteorus and very knowledgeable. He explained clearly how the lawn drains work with the sump pump. He demonstrated that the sump pump he installed last year is working properly. We appreciated his thoroughness.07-31-20We had Jewell come to replace our water heater. He is professional, pleasant, and courteous. He was helpful and tidy, too. We would be happy to have him again.
Douglas Cooper
2 months ago
The tech that came out was able to get us the best deal possible for the money. I will use Benjamin Franklin Plumbing from now on. They have a customer for life
Marina Vildoso
a month ago
Very professional. Their price was very reasonable. Very knowledgeable and nice people. I will hire them again without hesitation.
Only used this company because this is who our home warranty scheduled service with. Installed new sump pump after our old one failed 4 weeks ago. One week after the new one was installed the sensor stopped working and our basement flooded for a second time. They sent someone out that night to replace the failed sensor. Now 2 weeks after that the sensor alarm went off yet again and the water level on the pump started to quickly rise. My husband had to bypass the failed sensor to get it to drain. Called them to get someone out here to fix. No one is available and I have to wait until a 2 hour window tomorrow. This is ridiculous that their product has now failed not once but twice!
Trying to find a phantom leak. He did a great job!
Great communication, Dalton was prompt, knowledgeable and professional.
Jewell was thorough, knowledgeable and punctual. He had my disposal installed and my drain leak-free in what seemed like only a few minutes.
Mr. Dixon was friendly and competent.
Shari Mashburn
2 months ago
Great fast reliable service.
And our tech was very professional and kind. I would recommend this company any time
Bryan Griffin
3 years ago
Shaun with Benjamin Franklin Plumbling clearly communicated the issues with our bathroom (toilet) and gave us options and costs. His friendly communication skills made the whole process quick and stress-free. Iâve dealt with this company a few times in the last few years on a 100 year old house and feel that they are very dependable and honest.
Kristen Svoboda
5 months ago
Really appreciated Jewell being able to come out on short notice and install a new water heater for us in the same day. He was very pleasant to work with, answered all questions we had and was accommodating to our schedule. We will definitely use this company again!
Gustave Kropff
a year ago
Our family has used Benjamin Franklin Plumbing exclusively since we have owned our house and have never had any repeat problems. Their plumbers are always on time, professional, courteous, make proper reasonable recommendations that achieve successful solutions. Ben Franklin plumbers take the time to explain exactly what needs to be done, the estimated cost, and how long the work will take. Ben franklin plumbers have always been respectful of our house and property as well. I highly recommend this company.
jeff van oeveren
2 years ago
Kyle and Cal were excellent technicians and communicators! I would recommend them to anyone.
Constance Lindesay
6 years ago
My church has consistently received high quality service from this company. The work is performed timely and effectively, and the employees are courteous and knowledgeable. We find their rates reasonable for the range in complexity of the jobs they have done for us.
Dale Wooderson (OldSiMan)
4 years ago
Exemplary service at a reasonable price. Benjamin Franklin scheduled my service the same day, did an accurate assessment, provided a fair estimate and completed the work in an extremely timely manner. That's what I call a good value!
They are very professional and they are nice the price is fair. I really like this company
Ty Hoang
Anthony is a stellar representative of Benjamin Franklin Plumbing. He came to repair my hot water heater which sadly, could not be repaired. But he diagnosed the issue and guided me through the process of making the manufacturer honor their warranty. I could never have done this without him. THANKS, ANTHONY!
Bruce came out and found the issue with ease. Super friendly folks that I cannot recommend any higher!
Janelle Cowles
3 weeks ago
Travis arrived 1.5 hours early, examined the work, developed optional approaches to fix the situation and walked me through them. He was courteous and pleasant throughout the entire process. An added curtesy is the text message letting me know Travis was on the way with a photo of Travis, an important safety precaution.
Royle is a Rock Star !!! Updating the plumping in a house is no small task, unless you have Royle and his team on your side. Royle and his crew Shaun,Dayton and Austin were the best. They started each day very professional and may I say they were quite the gentlemen. With all the jobs completed,the quality and craftsmanship was there at every step. When an issue popped up, and there were a lot, Shaun would say ,It's OK, we got you. The team truly did have the situation under control. I really do appreciate all of you and the craftsmanship you gave and shared. The outcome was excellent and more than expected. Thank you Kathy for helping get this project started and completed in a timely matter. Thank you Benjamin Franklin for employing such professional and high quality craftsmen. Royle and team were such a joy to work with. I appreciate you all. Remember you get what you pay for. Top craftsmanship,quality and Professionalism is hard to come by. Thank you all and I appreciate you all and what you have given.
Maintenance done on a tankless water heater. He was prompt, very professional and extremely friendly. Personal-ability goes a long way and we never felt sold on any repairs or maintenance. I understand repair guys need to sell, but Royle explained to me what I needed and why it was needed. Thanks again!
Elizabeth Rogers
2 years ago
I have used Been Franklin multiple times over the past few years for different plumbing projects and I'm always happy with the service. Bruce is exceptional and the reason I keep going back.
Jason âJJâ Blair
3 years ago
Royale Perkins was was fantastic. He was professional and engaging with a pleasant demeanor. I am very happy with the repair to my toilet. My water bill should go down now. Thank you Royale!
Anne-Marie Rutledge
Terry was promoted and explain what was going on I would recommend his service again
Michael Abbott
2 days ago
Again Benjamin Franklin comes through with very knowledgeable, friendly and customer service oriented. We will differently recommend this company to friends and family.
This company came out and gave a quote for an almost $2,000 repair to replace a shower fixture, and I was able to find another licensed plumber who did it for $400. Itâs tough to justify the price gap except to say it seems as though the plumber that came out was trying to take advantage of my grandma.
Anthony was fast and efficient, he answered any questions that I had. He has great customer service. I would definitely use them in the future and refer them as well.
Roger Hernandez
3 years ago
Jason Dickerson was on time and very professional and polite, they were in and out, I can't say the same for his assistant though. Ben Franklin plumbing đ
Trust these technicians with plumbing needs and Matt did not disappoint us. Thanks for another job done professionally.
Mark & Amy Pointer
4 years ago
We were extremely happy with the service we received from Ben Franklin Plumbing. We have had problems with our bathtub faucets since the day we moved into our home 8 months ago. I would temporarily fix the problem but eventually we needed a pro. Mike from Ben Franklin came to our house at the time that they said and all of our communication was with him (we've dealt with another well-known company where the communication within the company and with us was a mess). Mike even gave us his cell phone number! What looked like an easy and quick job turned into a pain because of the way the faucet was installed previously. It was also going to cost more than the estimate but Mike didn't rush the job and saved us that extra expense! He stayed waaay later than he was supposed to but he was determined to get everything squared away before he left. We couldn't be happier! Thank you Ben Franklin Plumbing and a big thanks to Mike!
Ernest Williams
2 years ago
Great job! Jewell was professional, pleasant, and personable. Discussed all options and stated the cost. Did the job quickly and efficiently. Best plumbing experience I have had in the last ten years.
Very friendly and very professional. He and Arthur explained everything well enough for us to understand.
Benjamin Franklin Plumbing was called through our home warranty. We were very pleased with their quick response time as well as their friendly and educated workers (phone and plumber who came out)!
Coriell and his partner arrived earlier than planned which was awesome and also explained what they would be doing and completed the job very quickly! Overall they did an outstanding job and I will be using Ben Franklin plumbing services again in the future if needed.
Michael was very friendly and knowledgeable. I will certainly use Ben Franklin again and tell my friends and relatives about them
Larry Elliott
5 years ago
The technician was very through, very fast and easy to communicate with. after doing some checking around i feel the charge was fair and we are enjoying the hot water.
Kyle did great! He was professional and got the job done fast.
Tommi Angotti
a month ago
Very efficient and cleaned up after. Made sure there was no damage to wall and bathroom vanity. I would highly recommend
Jewell was very professional. He has done work for us in the past, and I was very pleased to see that he would handle this project. He did a very good job of presenting all options, pros and cons of each, and what he would advise. I knew I could trust his judgment and recommendations. Once again, we have had outstanding service from Jewell Nixon and Benjamin Franklin plumbing!
My technician, Jewell was excellent. He was very professional and courtious as well as friendly. He had a tough job ahead of him and he handled it with confidence. He had to take out a 50+ year old drain pipe going from the first floor kitchen sink that feed into the basement water lines. It was a challenge, but Jewell came out the winner. Thank you, Jewell. I was impressed with your work.
Called late on a Friday afternoon because a tub faucet would not shut off so we had to shut off water for the whole house. They came promptly and quoted $500. I was told this was not an estimate but the price I would pay. Choice was to pay or possibly go without water until I could find someone else. The repair was finished in less than an hour. Actual charge was $426. Later, looking at the faucet I saw a cracked part is still visible. I emailed to ask what part was repaired but have not heard back.
I requested an estimate for replacing a gas water heater that is past its prime. Cody came out and prepared a detailed estimate on the sport. He answered all of my questions to my satisfaction. I am still reviewing bids before I make a decision.
Kyle was very professional and got right to the root of the problem. He stopped the leak and gave us several options to discuss with my husband. I definitely recommend BenjaminFranklin Plumbing and Kyle.
Edy Garrison
8 months ago
Just before Thanksgiving our neighbors Had a plumbing issue which required digging up their yard as well as ours. The tenant of that property told the crew that shrubs on our property were his and to tear them out.. The shrubs in question were not on their property and were destroyed. Because the tenant told them to ttear out the 25 year old plants Plants, Benjamin Franklin is absolving themselves of resposibility. Nobody wants to accept responsibility and make this right.
Royle and Ellis were efficient, clean and quick. They were also very helpful in pointing out a couple of things that needed to be fixed to work at its best capacity. They are prompt, courteous and easy to work with each time I have had them come to my home.
Jason Wingate
3 years ago
BFP sent their tech Royal Perkins out to assist me with a problem I was having...both he and his assistant (whom I canât recall his name at the moment) were very knowledgeable and friendly. I am glad BFP and their staff are both professional and friendly, and I was not upsold on anything unnecessary due to laymen knowledge to address my issue. Thanks Guys/Gals at BFP, youâre # is saved for my next plumbing issue and or upgrade!!!
Graham Shertz
3 months ago
These guys are great, Jewell in particular. Professional, competent and courteous - I'll be using them moving forward, and will recommend to my friends and family.
Amy Henderson
3 years ago
Benjamin Franklin plumbers are A: the most caring, personable, helpful plumbers weâve ever had. And theyâve had to visit our old house on many occasions. Theyâve always offered us THE BEST service. Today Donna Wilson came to our rescue, and did an incredible job. Thank you so much Donna, and your entire team.
The Hendersons
Their service tech did a great job with the difficult task of taking out old dishwasher and replacing with a new one!!
Victoria Gough
5 months ago
Jewel was quick and efficient and very personable. Plus, I felt like the pricing was fair. I would recommend this company!
Had two frozen pipes. Royle identified cause of cold air coming thru cracked wall and gave solution that I could do. Then we discussed a permanent fix which was relocate the hot and cold pipes further away from the cold wall. They will do it tomorrow at a reasonable price. Super knowledgeable, very professional.
Terry Anderson
8 years ago
Awesome service. Bill was right on time, super-professional, friendly, tidy, efficient and got the work done in perfect order. I don't have a single negative thing to say about the service I received from Bill and Benjamin Franklin plumbing
Branan was awesome great customer experience highly recommended and will use again for sure!
Jewell Nixon came and fixed everything that seemed to spring a leak at the same time! Great company, great service, outstanding professional repair personnel. So glad to do business with them.
Our water softner was putting to much salt into the water. Royal and Cody came out checked the water with and without softening. Made adjustments and were on their way. Quick efficient service! Thanks guys
Rick Waggener
7 months ago
Brian Richardson was fantastic and found the leak quickly! Problem fixed! Would for sure recommend if you ever need a pro!
Sharon Cornolo
a year ago
Dalton did a great job!! He was on time, professional and took care of the problem!! I highly recommend Benjamin Franklin plumbing!!
Michael Browning
8 months ago
Terry was truly knowledgeable and professional. I would highly recommend his expertise.
Victor Green
7 months ago
These are the people to call for a plumbing repaIr , leaks stopped drains. Give you an honest estimate then do the work the right way . A+!
Bruce came out and fixed my plumbing issue in a professional and courteous manner. He was honest and knowledgeable. I will definitely use Benjamin Franklin Plumbing again.
Jewell came out, diagnosed my drain issue and fixed it all within 3 hours of calling. Can't ask for more.
Very much appreciated the professionalism, speed and that they didn't charge me for or pretend to fix a problem that seems to have resolved itself! :-)
Ken and Nick and their crew were here from 3 pm until 9pm on a Friday evening trying to determine where our problem existed. Ken returns Saturday morning and completed the work about 2 pm. Very capable, very professional and easy to work with! He and his experience is valuable to Ben Franklin!
Justin Mertes
3 years ago
They were safe (Covid-wise), treaded us with respect, and gave us suggestions for how to treat our situation without spending too much money. They cared more about us than about them making money, which will always reinforce that they truly care. Thanks!
Dalton did a fantastic job with the installation of the kitchen faucet, showed us how to use it, replace batteries, what info we needed for the warranty, and fixed a few other issues we had under the sink as well.
Iâve had BF install a new toilet and now a new Garbage Disposal in my kitchen sink. Kyle Wehner performed both jobs and provided excellent service. BF has always done a great job of being on time, communicating very well, and offering competitive prices. Highly recommended for your plumbing needs.
Always super happy with Benjamin Franklin Plumbing! Always on time, always a good deal, and super friendly. Highly recommend!
Randy McClain
6 months ago
We have known Bruce and Madonna for years so we called Ben Franklin Plumbing for a number of updates for our home. The office was super responsive! We were told who the service rep would be and were even shared a photo and personal information about Kyle. Kyle was very professional, courteous, friendly, and extremely knowledgeable!!!
Very trustworthy with his diagnosis and recommendation(s). Honest through and through.
Rick and Lenora Leathers
3 years ago
Nick was easy to work with, he came in fixed my issue and was out of my hair. Price was fair and he was professional!
Have used Benjamin Franklin in the past and had to replace a dual hot water tank system gas fired. Big job that our technician Jewell handled by himself and did a great job, the same day as diagnosing the problem. Professional installation that is better than original install. Very happy with our new hot water heaters and the service from Benjamin Franklin.
Michele Poynter
a month ago
So far, so good. Mason did as much as possible on his own, explaining every step of the way. The team is making another trip out to help my situation.
Our old water heater (installed 2001) started leaking. Mark made it out same day, replaced it quickly and showed us the new unit and how it worked. Heats up quickly, easy to adjust settings and looks great!
Called, They sent a Tech out right a way. Tech sized up need for repairs, shot me a straight price, had Workers on sited same day to execute the needed repairs. from phone call to repairs, 5 Hours. I am very happy with their work!Due to my Previous positive experience with BFP, I called them again with an issue with my water heater. I just got home from a long stay at hospital, they had same day servivce, was out showed me where the problem was, gave me options and got the Water Heater installed. Called around 9ish am, and water heater fully installed by 430 Pm This is a great Company and filled with a lot of great people! Thank you BFP! I will always recommend you to anyone I talk with.
finish the work within a hour! Double checked everything to make sure it wonât happen again. Very responsible and reliable!
Arlen Burroughs
4 years ago
I never thought I'd be leaving a review for a plumber, but after the quality service we received I felt very inclined.Mike W with BFP recently came to our home to check on our water heater under a home warranty claim.From the moment he arrived he was super polite and professional. He went right to work diagnosing the problem and working with the home warranty company to get us up and running with a new unit.He was very honest, knowledgeable, and patient explaining everything to us. Because of Mike's awesome work, we had hot water again SAME DAY!If we ever need service again, I will DEFINITELY request Mike to come back to our home.
Travis was quick, friendly and educational! Appreciate the quick response and timing to tackle our project! Fantastic company!!
Melinda Barlow
a year ago
Nice and professional. Very helpful in getting us the approval we needed for financing getting our home connected to the city and off of a septic tank
Vary happy with the same day service and our technician Cody. He was very pleasant and explained thoroughly what we needed to know.
Five stars. Responded quickly to a small plumbing issue and didnât overcharged us. Will call first next time and would recommend to anyone.
Betty Breedlove
3 years ago
Our experience with the technicians from Benjamin Franklin Plumbing was excellent. They were very helpful, knowledge and did a great job! We will definitely use them again
Matt Sunderland
2 years ago
Our tech, Bruce, called to see if he could show up early...got here and repaired my leak very quickly. Great service!
Crystal Keller
6 years ago
Ive only used this company a couple times now, but both times have been worthy of all 5 stars. The communication between myself and the company was very prompt, (talking with someone within a few minutes of leaving a message or being on hold) professional, and the appt was made within a reasonable time. The technician that was sent out was very knowledgeable and able to give more suggestions on how to solve my plumbing issue rather than just trying to upsell the company and make money.I will be using Benjamin Franklin Plumbing again for any future plumbing issues I might run into.
Florence Cook
4 years ago
When some construction workers destroyed the water line just where it came in to my house, Ben Franklin got someone there the same day. Jason was amazing. He did a two-man job by himself, went to extraordinary lengths to get a special part he needed, and stayed far beyond his normal quitting time to make sure the plumbing was back in working order the same day. He is the best advertising the company could wish for. Thank you.
Closed on a house last week, had a leak in a faucet and no shut off valve. Bruce was friendly and did great work and very quickly! Highly recommend.
jessica van horn
a year ago
Coriell and the other gentleman are amazing!! Professional, courteous and he explained in real gal terms what's up and have a follow up plan.
My husband and I have a new plumbing company.
Thank you!!!
The technician who came to our home was very professional and worked quickly. Our only issue was cost. It was $159 just to hook up water supply lines to our bathroom vanity. Thatâs the only reason for 4 stars. Other than a bit of high price I would easily rate them 5 stars.
Kathleen Rutherford
11 months ago
Came out right away. Friendly and knowledgeable. Jewell was easy to work with and did an excellent job fixing our water heater. Will definitely call again with any plumbing issues. Very nice experience.
They left the washer drain pipe pulled out when they flushed the water heater system and did not put it back. So when I went to do a load of laundry I had a flooded utility room. Not happy! But I've already told you this once.
I would highly Recommend Ben Franklin Plumbing in a heartbeat. The tech was Awesome to work with. Use these guys without any hesitation.
Nick was friendly, honest, and did quality work.
I would recommend Nick to all my friends & family
Clark Montgomery
9 months ago
Chance was able to arrive early and proceeded to unclog our main house to septic line right away. He was successful, and diagnosed a potential problem with the line. He called and scheduled a complimentary scope of the line for the same day!Very friendly and knowledgeable service!
Coriell was extremely efficient, friendly, and did a fantastic job!! He communicated every step of the way what needed to be done and was straight forward with pricing. He made the process of installing a new toilet quick and easy!
Kevin Woelffel
3 years ago
Was able to get an inspection scheduled and completed, within 5 hours. This included easy communication, and a fantastic attitude. Will be looking to work with them for any work I have in the area.
Cody did an excellent job! He was very courteous and explained everything that needed to be done with the job. I will definitely recommend your company for services. Thanks for a super job.
Our faucet for the hose broke last night. I called Benjamin Franklin and was able to get through at 8PM last night and someone called me back last night to get me on their schedule today. Royle and Cade came on time during their time frame and were great today. We had a pretty big fix that needed to happen and Royle explained what needed to be done and then they went right to work to fix it. They were also fun to talk to as well! Thanks again!
We had an appointment scheduled between 10 and noon on a Saturday and were pleasantly surprised when Kyle called and said he got finished with another appointment ahead of schedule and could make it to our place earlier than expected, if we were interested. We jumped at the chance! Kyle easily diagnosed and fixed our clogged drain, and tested over and over to make sure the clog was gone. Even gave some helpful tips to prevent issues in the future, which we really appreciated. Kyle was a super personable guy and would definitely recommend him, and Benjamin Franklin plumbing.
Kyle was great. He accessed the situation and provided 3 clear options.
Michael Jusseaume
a month ago
Chance was quick and professional, thanks for all the help
Sandra Nussbeck
3 years ago
Jewell was very honest and professional. He worked hard and did a great job.
Nicholas Roppo
a year ago
Coriell was professional and his expertise is on point. Although our issue needs more time to work out he assured us he would get it resolved right away. Iâm grateful he was able to come the same day as requested and stayed late on a Friday evening.Always happy to know someone who is excellent at their trade.Will always use Ben Franklin in future.
Victoria Cassidy
6 years ago
You made a stressful situation nice and easy. You worked with us and the home warranty company, and installed a quality replacement water tank when we needed it done. Thanks.
charles church
10 months ago
Jewell did a great job!!!! Very nice man
They have been very professional, personable, knowledgeable, and punctual during all of my interactions with each of their techs. I've used them for numerous plumbing issues from simple snaking of clogs to a main sewer line repair involving substantial excavation. I'm very happy with their work and enjoy interacting with the whole team. 100% recommend and will continue to use them for any future work.
Lenore Caldwell
6 months ago
Kyle was professional and knowledgeable. He was thorough and kind. He answered every question I had and had a quote back to me within an hour!
I highly recommend!
Pablo Ancarola
3 years ago
Jason answered all of our questions in a professional manner and cohesive manner.I highly recommend him if you have any plumbing questions.And will certainly ask for him again the next time we need a plumber.
Travis and Laura Jacobs
a year ago
Jewell did a fantastic job exploring my issue (even attempted to remove a snake for me)! He was able to give future advice and learning how to look for issues before they happen. Totally recommend them!
Third time's the charm!Some people might be wondering - why bring Bruce back 3x? Answer is simple. He fixed the symptom but never had a shot at diagnosing the underlying problem.Well that all changed before Bruce's third house call when I decided to demo the entire bathroom ceiling. I have admit it felt pretty good getting after it of what arguably had become the bane of my existence. Exposing the plumbing finally allowed Bruce to really diagnose the problem.Low and behold the old cast iron main line had a two foot crack along the topside! To add insult to injury, the pipe had been originally installed with zero degrees pitch to it. If you have already read my post about Bruce's first visit then we know now why the soft tissue blockage that caused the flooding all the way down to my unfinished basement.It took Bruce a few hours to cut off the old damaged cast iron pipe and replace it with PVC. He did a great job cleaning up his mess. Tested for any leaks before heading out. Job well done!We jokingly parted ways with hopes to meet again under different circumstances.I may not ever get the ceiling drywalled so I can just look at with a smile on my face. My wife won't go for it, but it is worth a shot!
Samira Anderson
2 years ago
Kyle was awesome and professional. He and the other plumber shadowing him were courteous and maintained social distancing standards with masks. I will definitely call them again if I need more work.
Always enjoy the workers from Benjamin Franklin plumbing. Knowledgeable, quick service times, and always super friendly.
I am thoroughly impressed with the level of professionalism, knowledge, and dependability of the employees I've worked so far, both in person and over the phone.
Kirsten Smith
4 months ago
Kyle did a great job of assessing the situation and making recommendations. He was very polite and professional.
Johnny Someone
4 months ago
Did a Great job!!!
Outstanding service! Always friendly and on time.
I have used Ben Franklin Plumbing twice in the past 3 months. Each time, they were a pleasure to work with...fast, friendly, and reliable. I highly recommend them.
The technician actually arrived early within the time frame of the appointment. He was able to quickly repair my hot water heater. The technician was knowledgeable, polite and friendly.
Shelly Marsh
3 months ago
Chance quickly diagnosed our problem, fixed it and was on his was. Very professional and polite.
Greg Campbell
3 years ago
Service was excellent. Had Kyle. Very helpful and informative. My first time using BF. Will definitely use you again and highly recommend BF to family and friends!
Jewell was very friendly and professional. He gave me the price up front and while this company isn't cheap they did come out on a Sunday afternoon and did what we needed! I'll recommend them to anyone who needs right now and professional service! Thank you Jewell!
Service was professional and quick! Chance did a fantastic job and was a pleasure to work with! Thanks for your attention to details by putting shoe protection on. Nicely done!!
I am a realtor and occasionally need quick repairs on my listings.
When I need quick quality service I turn to Bruce Forthoffer and his crew at Benjamin Franklin Plumbing. đđ
The work was exceptional, the plumber was informative and responsive to any questions or concerns we had. However I felt it was overly costly for the work that was done even after I had torn out the dry wall and opened access to the drain pipe. As far as the work, I can only say positive things. For the pricing, I can't say anything good.
McKynlee Westman
2 years ago
Jewell was on time, knowledgeable, very kind and answered all of my questions. The overall price for fixing the dishwasher valve under my sink was a couple hundred dollars more than I was expecting đŹ but they did fix my issue within 24 hours and I feel confident that they set things up better than they were.
Lindsey Montgomery
a year ago
Bruce was a wonderful technician. Good communication throughout the process and very friendly, yet professional. This is the third time I have used Benjamin Franklin Plumbing of KC. They have solidified their position as my plumber!
these guys were first class all the way they are a little over price for main sewer repair but will find out getting 3 more bids for repair work on main sewer line from the street. As for clean out and camera I would most likely hire these guys
Jessica Barton
3 years ago
Nick was amazing, hands down the best service professional I've ever had the pleasure to speak with. Getting my appointment scheduled was also an excellent experience. I highly recommend Benjamin Franklin Plumbing. I really do see why people who use Benjamin Franklin say, I love my plumber.
Jewell did a spectacular job unclogging our sink drain. He was very professional and personable. He also gave excellent advice regarding future maintenance of the drain. Thanks Jewell!
We have a busted sewer line, and because the company had a cancelation they were able to call me same day. Jewell worked hard on the clog forever and finally came up with a ball of tree root and dirt đ„ I was appreciative that he explained what was going on to me, so we know what to expect next. Old houses are no joke.
Lester Richardson
2 years ago
Matt and Sean were very friendly and prompt. They did a very clean job. Once again we are very satisfied with Benjamin Franklin plumbing.
Austin Leinbach
2 years ago
They replaced a water heater for a tenant and did a less than perfect job but they were able to come out and fix the issue same day once I noticed the problem. They're a little on the expensive side but they are very punctual and seem to be an honest company
Horrible experience just trying to get an emergency service completed. Had to go thru a call center out of FL. Claim they are 24/7 but they don't have anyone local taking calls or providing estimates. Call center people don't even wrk for them. Its a 3rd party call center. Use local... real locaL plumbers instead.
It was good seeing Royle again. We shared experiences of his installing the sump pump a year ago. He was also very assuring that everything was okay with the pipe that was my concern. Thanks.
Terry was outstanding. Professional, knowledgeable, and great to work with. Have not yet decided on going with them, but only reason is money.
Jason cleared the drain in a timely and professional manner, for a competitive price, and also offered a free visual view of the drainage line. The visual showed the problems in the line and offered recommendations to repair.
We had a clogged drain that was causing water to flow into the basement. Ben Franklinâs technician, Bryan, showed up on time and got right to work. The issue was resolved within 30 minutes. Thank you Bryan and Ben Franklin!
Erica Peoples
3 years ago
Nick was amazing and did a quality job for us! He was extremely knowledgeable and friendly. He did all he could to get the job completed in a timely manner and tell us everything we needed to know. He was great and I will have Nick back anytime I have a plumbing issue from now on. Thank you Nick for all you did for us - you are fabulous!
Ramon Blachly
3 years ago
Bruce, my tech, did a great job. He was on time, took care of the problem, really nice guy.
They were quick and got the work done before a holiday weekend. All the employees were kind and helpful. Would definitely use again.
Dana Flemming
8 months ago
Kyle was great! Gave me a bunch of options to work on my budget. He just did the estimate, told me the issued. I will be using them .
He did a GREAT job. Very friendly and personable. Solved the problem in minutes. Would highly recommend again.
Angela Benjamin
4 years ago
Run....over $600.00 to winterize 3 toilets - 20 minutes. Price gouging. Must be paying for that fancy master plumber school. Smooth talkers for sure. Customer service manager needs personnel training. I will never recommend your company for any reason, to anybody. In fact, I'll do my best to spread that word that your prices are ridiculous and your plumbers overrated.
Was very nervous about the leaking. Royle Perkins did great at addressing the issues & calming my fear. Very friendly and professional!
Kyle Lay was professional, yet personable. Listen d to my concerns and needs. Assured me he could take care of. He completed the task above & beyond what I expected. Will definitely refer people as needed and wonât use any other plumber going forward. Thank you
Larry Satterly
2 years ago
Bruce as times past, does a great job, thanks us and moves onđđ
Ben Franklin did a great job from start to finish. They came out early and helped walk me through the project and insurance process. Then executed the work in a timely professional manner. Highly recommend.
Jake Venegoni
8 months ago
What more could you want? They answered the phone on the 1st ring. They had appointment times available that met my need same day. They communicated with me just like they said they would. The technician Chance showed up on time and ready to work. He quickly assessed my situation and included me in the decision on how to best move forward to solve my problem. Chance executed the repair in an efficient professional manner. I will gladly recommend Ben Franklin plumbing and Chance to anyone in need of an expert plumbing service. Thank you!!!
Royle came to give me an estimate on sewer work. He patiently explained all the options and answered my questions. Very professional and easy to talk to.
Joanne Attebery
2 years ago
They installed an Enviro Filtration System in my home. I'm looking forward to clean water everywhere in my home, not just at the kitchen sink. Very excited.
The two men who came to my house were fantastic. They were efficient and were very straightforward about what was entailed in the job. I will definitely use Ben Franklin Plumbing again!
BEWARE, huge safety hazard. Long story short, Benjamin Franklin installed a water heater in our home that failed to pass city code. After the city inspector, fire department and third party chimney inspector came out to investigate due to large amounts of carbon monoxide in our house, they all agreed that it was related to the water heater. Benjamin Franklin failed to follow through with the third party recommendations to resolve the issue and failed to refund our money that we spent less than 2 years ago on a water heater that failed city inspection. They were very dishonest throughout the process with us and at one point offered to replace the water heater and then went back on that offer and refused to follow through. Would not recommend that anyone use this company due to the safety concerns. Thankfully we had carbon monoxide detectors in this home or this could have been a devastating and fatal issue.
Kristopher Andersen
2 years ago
Very knowledgeable Polite and quick to respond thank you guys. đșđžThank you guys again great job respond overnight. Haven't seen a plumbing company like this in a long time.I would say best in the metro area.đșđČ
Tracy K Searles
a year ago
Stu was an exceptional employee for Benjamin franklin. He was very knowledgeable and helpful and I will definitely use him with my real estate referrals for my clients and friends!
Courteous, prompt and professional. Will not hesitate to recommend Benjamin Franklin Plumbing!
Michael was excellent. He was so nice, explained what he was doing and how to avoid it in the future. My elderly mother hugged him when he left.
Happy Home OwnerMy experience with Nick the Technician at Benjamin Franklin Plumbing was GREAT. He was right on time, polite, knowledgeable, and didn't pressure sell me at all. I've had other companies estimate my sewer main replacement, and He was even better than the other guys who I thought were good. Not the cheapist bid but definitely in the Ball Park. The one thing that stands out is the lifetime warranty, from a Nation wide company. A warranty is only hood so long as the company exists. Benjamin Franklin Plumbing wll be around the rest of my lifetime I believe. I highly recommend you incude them in when looking for a plumbing Contractor. Thanks Nick you were very helpful.
Robert da Silva
8 months ago
Bruce is fantastic to work with, and it would be hard to top his professionalism, demeanor, and promptness. On top of that, the staff, especially Ashton, were also great.
Kyle was a real jewel in every way!Excellent work, great listener!!Thorough!The Best!!!
10 stars!!!
Very nice company. Travis and Mason were helpful and knowledgeable. Travis took a lot of time to explain things to me.Would recommend them!
Scott was great! Will ask for him next time.
Was very satisfied with the job they did of replacing my cast iron drain from the kitchen sink. They did the job in the time they said it would take and cleaned everything up before they left.
We had a leak in our main drain stack pipe. They came out and fixed/replaced a section of the pipe and did a professional job at the repair, no more leaks.
Mark was quick and communicated with me well during the process. Very responsive.
vicky larkin
7 months ago
Travis was friendly and honest about the work that needed to be done. He gave my husband and I options on what to do without pressuring us to do anything. I will definitely call this company again for my plumbing needs.
Shaun Castro
5 months ago
Chance was a professional unlike any other I have encountered. He took his time and went above and beyond. I wish all people in this industry worked this good. Highly recommended.
Rachael Thomas
2 weeks ago
Had an emergency on my water main valve and Ben Franklin was available immediately! Mason came out and not only educated me on what was going on but also just an overall cool person.Thank you for a great experience! I will would be reaching out again if another issue occurs.
Leandra Holland
7 months ago
Very knowledgeable and very efficient work. Will be using your company again. Highly recommend Ben Franklin plumbing.
Richard Lawson
2 years ago
Kyle did a great job. Above and beyond kind of guy. Ive used this company twice and both times they have been excellent. Definitely use this company next time and everytime.
Joan Bergstrom
9 years ago
Bill came and installed a new bathroom faucet for me a couple of weeks ago. He was just great to work with. I was hoping the faucet could be fixed, but it couldn't - and he showed me why. He was not at all pushy and let me see for myself what the problem was. Once I gave the go ahead, he went right to work and installed shut off values, and the new faucet in record time. He even cleaned up everything in the bathroom - left it spotless . He was a super nice fellow and I have complete confidence in him. Then, this week I discovered my outside faucet had frozen and burst. I called and asked specifically for Bill to come and fix it. Again - he found the problem,gave me a better faucet than I had before, and left everything spotless. Levi was also very helpful and kind enough to even help me get my gardening tools carried up from the back yard to the garage - what a thoughtful person. Bill is my go to guy from now on and I wouldn't hesitate to tell anyone you'll be glad he helped you with your plumbing needs. Also Benjamin Franklin has the best price specials I've seen in town!
rhonda litzau
2 years ago
We had a mess in our kitchen. Old outdated out of code plumbing and a leak. Kyle came on time, quoted us a price, and fixed everything same day! Wonderful attitude even though the job was a pain! Will definitely use this company again, and hopefully will be able to have Kyle. Adding to this, we needed to have our new kitchen hooked up, install a sink and faucet, install a garbage disposal and hook up the water to the fridge and dishwasher. We asked for Kyle again and he was fabulous! We will also use this company as long as Kyle is there.
William Stutzman
3 years ago
Initial Saturday meeting went wonderfully well. Handed me his card with his picture in it. The dispatcher called moments before his arrival to tell me âNickâ was heading my way for the review of projects I had. Nick seemed very knowledgeable and excited about helping me replace the toilet, shower valve and garbage disposal.I even asked about moving my washer and dryer from basement into the closet on the main floor. He was very aware of my thoughts about that project as well. He had great ideas and didnât think it would be too hard to do.I am awaiting the free quotes for the projects mentioned. He said he might email them to me Sunday, Monday at the latest. I told him he needs a day off!
The water pressure had decreased in the kitchen faucet. We cleaned the first trap but needed your services to clear the second screen. The tech did that but in doing so the sprayer ceased to function properly. My husband felt the tech broke to sprayer toggle as he tore into the line. End result, we paid for fixing the first problem but was left with a second problem.
Lisa Henderson
3 years ago
I would like to say that this was one of the best plumbing experiences that I have ever had. My plumber Nick was very informative and very patient with me during the whole service visit. My experience with Nick was very educational and I appreciate his kind disposition. I would recommend Benjamin Franklin Plumbing to anyone looking for good plumbing services. If Google would let me give 10 stars I would do it.
Jessica Wetherell
a month ago
I had a break in my service line. Communication with BPU and my insurance company was nightmare. Terry Jones inspected the damage, got me an estimate, and scheduled repairs asap. Answered all my questions and concerns. Very very polite and knowledgeable.
Dustin Ramsey
2 years ago
The plumber (Kyle) that helped me went above and beyond. He fixed additional problems that would have become larger issues in the future and was very friendly.
I asked questions and he was upfront and honest. I appreciate not spending money on something that wonât fix the problem.
A. Bruce Richardson
a year ago
Stu the plumbing advisor came out to evaluate sewer for replacement. He was very professional and knowledgeable and provided great options. Looking forward to doing business with them in the future.
I had to call Benjamin Franklin Plumbing for an emergency visit the day we were moving out of our house. It was extremely stressful and chaotic and then we had the added fun of two broken shut off valves. A plumber arrived within 20 minutes and had the repairs completed another 20 minutes later. I was originally shocked and quite upset by the cost of the service, however the owner reached out to me afterward and was able to waive some of the fees that we were charged. I was honestly blown away by the customer service that was offered. Because of that, I will definitely call them again for my future plumbing needs.
My air conditioner was not working and it turns out that it was only a switch turned off on the unit. Since I had to pay for the service call, I decided to go ahead and pay some additional money to have them perform a spring checkup. They came within a short time after my call and even called to let me know exactly when they would be there.They were very professional. I will definitely use them again.
Josiah Trotter
9 years ago
They were quick to come out. I had a home warranty and they snaked my drain very quickly. They found I had a collapsed pipe and needed it fixed. They gave me a quote and left. But they left a mess in my basement and didn't bother to tell me they had flooded a part of the basement. Not the best service. I called 2 other companies and their quote of fixing my pipe was half what Benjamin Franklin said it would be. Which the Benjamin Franklin guys said that they're the same price as everyone else, not true at all.I may have just gotten a bad experience, but I will never use them again.
On time and quick to determine and fix the problem. It was a good experience and I would highly recommend Benjamin Franklin to friends and family!
Really appreciated the visit and quote from Jewell today.Answered all my questions and provided advice and different options to solve my problem. Got me a quote on the spot.Prices were much more fair than some competitors.Thank you!
Michael McCracken
5 years ago
WARNING WARNING WARNING --- My experience with Ben Franklin Plumbing was not a pleasant one. We asked for guidance when a small leak was discovered and when their technicians visited our home, they simply looked up at the issue and did little to inspect the true issue. When we exhausted other avenues, we asked them to return to inspect the true issue. Sadly, we ultimately discovered all three leaks were a result of work conducted the year before by Ben Franklin Plumbing installing three toilets incorrectly. In each issue, they denied any fault and refused to take corrective action. I would be very cautious to contract them to do any work on your home / business. This is the first and hopefully last review given to any company that reflects negatively on them.
Bill Frey did our plumbing problem today. He was very efficient and professional. We think he did a great job. He gets five stars.
chelsea lagerquist
2 years ago
A technician was scheduled within a few hours of my call and even was able to arrive early. He was polite and professional and explained all my water heater replacement options. I was very pleased with the entire interaction.
Gabrielle Stuart-Betzel
11 months ago
I had a great experience with this company. They were very knowledgeable and professional.
I cannot recommend this company. My wife and I hired them to fix the drain pipes in our basement. We went with them based on the advertising and price (specifically because they are high-priced), being that they were a larger company and we wanted it fixed correctly and quickly as we are selling our house.They have now been to our house 5 times to re-fix the original job which keeps leaking. Every guy that comes out tells us the last one didn't know what they were doing and this time it'll be done right....one guy even told us that the original job wasn't done to code, which makes me feel great.Each time we need them to come out we have to call and run through the most terrible employees I've ever dealt with. Very rude, and apparently very stupid. They can't stop telling me that I have to pay another fee just to get someone to come out. Last time they told me that they only warranty their plumbing for 30 days, even though the receipt I have says a year. For the record, I haven't had to pay the fee. I just agree and when they come out they don't charge me.Here's the best one: the last time they came out the plumber cut himself on something and bled all over our shower curtain. My wife saw him bleeding, and saw the blood on the curtain, and asked him about it. His response: It was like that when I got hereOh and we got a nice call from Madonna to apologize for the inconvenience. That's great, but pretty meaningless. Not only did I pay thousands to have this fixed originally, but I've had to take off work and lose money each time they come back. So instead of apologizing maybe refund my money. Regardless, too little and too late.The only good thing that has come of this is that my neighbors have seen their truck at my house so much they've all asked about it, and I've convinced them all to never use this terrible company.TLDR: DO NOT USE THIS COMPANY
Melinda Taylor
4 months ago
On time cleaned out drains to septic tank .didn't leave any mess .Highly recommend
Royal is extremely capable of dealing with a wide variety of plumbing problems! There were two separate plumbing issues in the home that he professionally resolved and we feel very comfortable recommending him and the Benjamin Franklin Plumbing Company. He was very personable as well!
Craig Schmuke
3 weeks ago
Terry was great. Diagnosed the problem and gave me a quote.
Jennifer Young
3 years ago
Our plumber, Kyle, was very helpful, professional, and friendly. Thankfully we have found our forever plumbing company, Benjamin Franklin Plumbing Company, after having two other plumbing companies out to our house in the last six months for the same mainline sewer issue. They have been the best by far in knowledge, honesty, pricing for quality work and guarantees! We will refer this company to everyone we know with rave reviews.Customers for Life,Amanda & Jennifer from Raytown, MO
Marcus Simpson
2 weeks ago
Very nice and professional. Would recommend to anyone
Eugarps Wehttam (Masem)
a year ago
Michael and Travis were awesome. They were timely and professional. It was fun talking to the both of them. Extra props to Travis, we had a little heart to heart when he was here. Price was A-OK with me too!
Stay away! Short review: they are shady and every expensive.I used Ben Franklin because they were selected through my home warranty. They came out and cleaned a clog for me and told me they felt some resistance and recommended having a camera run down the line. They came out several days later to do that, but by that time my line had backed up again. The camera confirmed that the pipe had completely collapsed. Wanting to get this fixed ASAP, I stupidly didn't get other estimates for the repair and agreed to have them come fix it the next day. They charged me $4300 to do a spot repair in front of my house, which after talking to three other companies was confirmed to be nearly twice what they would have charged.They said they would come out in the morning, they arrived around 4pm. They repaired the line and ran a camera through it to see if everything else was ok. They then told me there was a crack through the entire pipe and would need to be completely lined or replaced inside and outside the house and quoted me $10,000 for it. This was a surprise to me as we had it inspected when we bought the house less than two years ago and it was fine.After the initial shock of that I started looking for second opinions. I asked the Ben Franklin tech to send me the video of the line so I could decide what to do and he informed me he didn't record it. So, a few days later I had another company come out and run the video and I watched it with them. The line looked fine. There was buildup, but no clear crack. They then cleaned all the build up from the line and inspected it and confirmed it was fine.After this, Ben Franklin's owner contacted me as they had driven by and saw another company doing work on my line. I complained that they lied to me about the line needing to be replaced and the owner tried to spin it as preventative maintenance. That would be fine if that is what they tried to sell me, but they told me it needed to be replaced and it does not. In summation, they are shady and expensive. I will never use them again.
Jennifer Hull
9 months ago
I liked the courtesy of this business. Scott was friendly, professional, & provided an instant quote. Looking forward to using this business for our future projects!
Venus Washington
2 years ago
The Jewell Was Very Professional And Nice. We Did An Estimant Today And For Installation I Will Be Sure To Request Mr.Jewell At That Time.
Jewell was great! Got the job done and very kind.
John Chisholm
2 years ago
Jewell did a great job. Very pleasant to work with. On time and on budget. Would use them again.
David Bernal
8 months ago
We needed a worn washer replaced on the water valve on our bathtub. Michael was able to replace and reassemble our faucet quickly and professionally. Outstanding work.
Roberta Blackburn
3 years ago
Royle the master plumber zeroed in one the problem. He took pictures before and after because I can not get to basement. If you donât have insurance with them you need to look into it!
Sewer line is as good as new. Very reasonable. We are no longer afraid to flush.
Philip Michael
2 years ago
Jewell showed up on time, was very professional and had our main line clog wiped out in no time. I could tell right away he knew what he was doing as he explained everything to me. Very happy with the price and service all around. I have a new plumber!
The owner told me that it wasn't her fault that I bought a house with bad plumbing. I spent over 10K on work that they said would fix all of my issues, but then they said I would need to spend another 2k to fix everything. Don't use these people . Some of the guys who work there are nice, but the owners are so nasty that it just isn't worth it.Madonna- As I repeatedly told you, your employee specifically said that the work they did would fix all of my issues and it did not. You were nothing but rude and nasty to me every time I tried to explain the situation. Possibly the worst customer service I have ever experienced. My neighbors across the street also had a similar experience. Luckily I was able to find an honest plumber who was able to fix my issues for a far more reasonable price.
Melodie Armstrong
11 months ago
Had a leak immediately after another company had been there. Correctly identified the problem and waited so that I could get the needed part. Explained how the repair worked.
Silly Money Records
3 years ago
Donna was great very professional never seen a woman who know about sewage and that was that was something that was great to see definitely need more women in the plumbing business five stars for Donna
Jeff Teeters
4 months ago
Great service. Would recommend using .
Water heater tank broke. Showed us it was under warranty & what we need to do. Very good honest polite service that is so very appreciated. Honesty is treasured. We will now always call Benjamin Franklin when in need if plumbing assistance.
Theresa Davis
5 months ago
Good job was done. Yes we like this business
Kaleab Shemelis
a month ago
Terry was amazing! He did his job professionally and explained everything we needed to know.
Antoinette Joiner
a year ago
Absolutely fantastic! Friendly and efficient. Always work well done! Bruce and his partner were friendly and helpful.đ Installed my countertop range and it's beautiful
Michael Thaden
3 years ago
Jewell came out to my residence to help fix a leak in my ceiling. He was on time and very professional with his work. I appreciate his help and solved the problem for me. Thank you.
We hired Benjamin Franklin Plumbing for our business. The service tech quoted us a price for the repair for two toilets, and we agreed to it. He said he'd charge us for a 2 hour trip charge + the charge for the toilet repair. Well, turns out that the toilets just needed a little hook attached and the repair lasted all of five minutes. We paid over $300 for absolutely nothing. A reputable company that cares about return business would have charged less than $129 per toilet for such a small and insignificant repair. We felt extremely taken advantage of. We paid $129 per toilet plus $59 fee for just coming out. To compare, we have since had plumbing issues with some leaky faucets and hired another company who charged $189 for nearly 4 hours worth of work.
chase got there and went right to work............took the full 100 ft on the line, the line was not stopped up, but house is old and always needs special care
T. L. Bainter
3 years ago
So grateful to the plumbers who came out to help identify a serious issue in my home. Not only were they kind and courteous, but they also went the extra mile and are even coming back to assist with finding possible solutions.
They're not cheap, but skilled labor rarely is. Everyone with whom I have interacted has been knowledgeable, courteous, and professional.Shaun explained the situation and outlined my options in layman's terms. He was able to get my service scheduled directly & without issue.Jason arrived promptly and worked efficiently, completing AHEAD of schedule! (And they even cleaned up after themselves!)
Kyle was awesome - very efficient and friendly. Ben Franklin dispatched on short notice and were in and out. Would definitely recommend them and use them again!
Always a quick response and always on time or early. They get in,get it done and get out. Good job guys.
Bethany Zimbelman
3 years ago
As a young gal, when I call repair companies, I know all they see is dollar signs. However, working with Ben Franklin was the exact opposite. This company does the right thing! Donna and Bruce were extremely helpful with a sewer line issue. Bruce went over in detail the issue and was patient and kind. Donna came to video the line a few days later. She went above and beyond to take care of me. She took the initiative to call the city to come out and fix the issue instead of letting me navigate unknown territory. I was impressed with their customer first mindset. Thanks so much for the help and advice!
Travis Taylor and his crew/apprentice did a professional job. Courteous, prompt and kept me in the loop during the job. Thanks guys.
Melvin Hyatt
7 months ago
Sewer was opened in a timely manner, an unforseen problem with the cable was responded to quickly, and professionally, thank you
Kyle was prompt and professional. I would like if he could have done the procedure of power flush, floor drain problem still going on, So advised us to use water Very sparingly...
Sheila Kelly
4 months ago
Excellent service. Travis was very knowledgeable and courteous.
Miss Donna did a very complete camera job on our drain. She is a huge asset.I've hired them to do the work... fingers crossedOk... job done. Nick did the remainder better than perfect
Bruce was our technician and he was polite, kind, knowledgeable, and updated us as he went. He was the best service man we have had in our home. Thank you Bruce!
DeAnna Anderson
7 years ago
They are a professional and punctual company. I was extremely pleased with how quickly they responded and that they called with an accurate time within the two hour time window so I knew exactly when to expect them at my door. The only reason I didn't give five stars was due to them not having the part needed to fix a scheduled repair, which meant I two days instead of one for the repair.
Responsiveness, timeliness, Professional quality and value were EXCELLENT - could not have been better. Extremely pleased. I will DEFINITELY be using Benjamin Franklin Plumbing again in the future if circumstances require plumbing service.
Rebekah Kuhfal
3 years ago
They were great about scheduling me the next day without any problems and easily (multiple time slots available). The technician (in my case his name was Bruce) calls when they are headed over and then you get a text with a photo to make sure you know who to expect. I loved this so I knew I wasn't letting a stranger in. When Bruce showed up he was really personable, was very easy going and replaced things quickly. I have home warranty and he knew the process and was fine taking the time to work with them and everything. I had a great experience and was able to get our issue taken care of on a weekend even!
Patrick Hanson
a year ago
I asked for an estimate and advice for replacing the main drain and sewer line in my older home. Stu arrived with proper tools to evaluate my existing plumbing situation and explained a couple options. He promptly provided me with an email detailing what would need to be done and a breakout of the costs for those options. Friendly, polite, and knowledgeable. Overall good experience. Well done Stu.
I was most impressed with the integrity and quality of all the individuals involved. I appreciate that the job performed was what was needed and not anything extra. I like that my final bill was less than the initial bid and that they worked into Friday evening without extra costs and in fact came in at nearly $2,000 less than I was prepared to pay. The only thing that would make me happier is free, but then again, some of the worst things in life... we got free of charge.... and what did that cost you?
Rozlynn Harris
4 months ago
Professional and highly knowledgeable.
Gwennolé VAN EFFENTERRE
2 months ago
Kyle has been very professional and very helpful. I will certainly call Ben Franklin Plumbing again if necessary! Thank you!
Travis did a great job restoring hot water to our shower due to an older faulty/corroded valve behind the handle. He also replaced the leaking water valve connection coming into our house and replaced/updatedthe pressure regulator. He was professional and friendly, explaining what the problem was and how it would be repaired.
Great company. Guy that came out was great and honest
Very expensive! Changed a $30 part and charged over $400. The service man was prompt, courteous and did a good job. Prices are set by the company.
You need to be sure and keep Jake! He's an incredible employee, and a definite asset to your company! He was prompt, he explained everything to me as he went along, and pointed out one thing I needed to get done. He's great! And it is so nice that you schedule appointments on Saturday. Truth be told, every employee I've dealt with is outstanding, not only on this job, but on previous work. Keep up the great work!
Rachael Decker
4 years ago
They came twice. the first time charging over $500 to fix the problem. Only to have it happen 6 months later. The second time wanting to charge another $350 to do something they should have done in the first place. So my problem is still happening as if they haven't done anything. I am going to havent' either hire another plumber or do it myself. This company cheated me out of time and money. Oh and it was the same problem and the same cause. They said they fixed it but didnât. They just want to justify why it wasnât fixed as not their fault but it is their fault it still isnât fixed
We've had 90% of the plumbing redone in our home by Benjamin Franklin and we'll have them come back for the last 10% as soon as we can.I've recommended them to many friends and everyone has always been really pleased with not only the work but also the price
This was our second experience with BFP and they did an excellent job for us. We had two significant leaks in our basement that required half a day's worth of work. The technicians arrived exactly when they said they would and were very polite and professional. Once the work was complete, one of them walked us through everything they did to resolve the issues and answered all of our questions. I would absolutely use BFP again.
Ann Arndorfer
4 months ago
We love this company. You get what you pay for! We have used them 3 times since November of 2022.Everyone we have worked with has been very courteous, knowledgeable, honest and got the job done within the timing promised.Bruce Richardson just left and gave us great news. We thought we may need an outside faucet replaced. He checked it out and told us we just needed a new vacuum breaker kit.Many companies would have just replaced the faucet and charged us for it.While he was here, he checked another outside faucet just to be sure it was ok as well.A big thank you to all the guys that have helped fix all of our plumbing and water leak problems over the past few months. Weâe got your number and will definitely use it again if we have plumbing needs.
Always very polite, great service and prices reasonable. Would definitely recommend.
Emily Robbins
2 years ago
Bruce R. Was great. Great personality and knew his stuff. We had a tankless water heater that was installed poorly and it was failing. He enjoyed the craziness of how this tank was put in and I'm sure will be one that is shown 'what not supposed to be done' pictures for training purposes. I love having a tankless system and the never running out if hot water. Great job definitely recommended.!!!
Matt and Sean did great. Checked chlorine level in water and set time and backflow settings on Halo water treatment unit. They confirmed the unit is working properly.
Cecily Johnson-Hilton
2 years ago
Very efficient and effective . Jewell did great work in little to no time . Thank you guys for being excellent
We have used Ben Franklin twice now. Both times their staff were professional, courteous and knowledgeable. We would definitely recommend them and use them again.
From the first minute your man walked into our home we knew we were in the very best hands of an outstanding man. First he evaluated the problems and started to fix each and every problem he encountered. Then he suggested we called off all others we had tried to assist us. We couldn't believe the expertise he possessed for each on the difficulties at hand. From the first ten minutes he was here we concluded that we everything he approached he had superior talent to resolve everything. It was difficult to understand that such a young man was so calm and efficient in everything he was doing. To repeat what I said earlier, Hat to rate his ecpertize on a scale on 10 to 10 hwas at least a 12.T
Bruce and Michael were professional, courteous, and got the work done quickly. What more could you ask for?
Bill Frey was very professional and friendly. He actually enjoys his work; which I like someone in my home who enjoys what he or she is doing. Bill had to cut out part of my ceiling to fix the leaks which he did and the carpenter will follow up tomorrow on repair. Fast, on time and I don't have a mess in my foyer. It is really hard to find good honest clean workers in Lees Summit MO so that is why I am writing this, if you have any pluming needs go with Ben Franklin.
Chance was really good. Took care of the problem quick and easy. Very courteous and polite.
Nicholas VanDee
2 years ago
Communication and customer service was very good. I received a call letting me know the technician might be late due to road conditions, which I appreciated. Customer service rep that took my payment was also very courteous and professional. My only complaint was the price for the repair was very high, almost $400 (after a discount) for a 30 minute repair with minimal material (two copper caps). Unfortunately I had no other options.
Joy âJoyâ Joy
a month ago
Showed up on time! Super friendly and helpful.
Prompt service guys were great. We had a very difficult clog and they never gave up and got me back in business.
We had some leaky connectors in our gas pipes and needed to shut off our gas. Dennis came out, looked at the situation, came back the next day, and fixed the problem in about six hours.The team (Dennis, Joseph, and Kyle) was super amicable, nonintrusive, and had a good sense of humor. They did an amazing job; we were blessed to have them.You really can't underestimate the value of the office team - the Benjamin Franklin crew answers the phones promptly and courteously. Communication is so important, and they are on top things.Money. We appreciated Dennis's upfront approach to the cost, the options to finance, etc. As far as actual pricing: our goals are to invest in our home now to enjoy returns and increased value later; taking that into consideration the price was right.Benjamin Franklin should give these guys a raise.
Angelika Morris
11 months ago
Kyle is the most amazing professional I have met in a very long time. Perfect combination of customer service and knowledge. Thanks Kyle for such a great job in such a short notice.
Minda Conyers
5 years ago
These people are honest and respectful. The plumber who arrived at our house was so helpful and did everything he could to find and manage the problems we had. While the immediate issue did not require repair, he was well prepared and helpful. I gave a 4 star rating because we did not have any repairs done that were necessary.
Great work, cleaned up in a timely manner and didn't overcharge. Definitely will call them for the next plumbing project!
Had a great experience with Benjamin Franklin. They contacted me less than 10 min from submitting my request for service and had someone out within two hours. Bruce was friendly and knowledgeable. They got my drain cleaned up and functioning properly.
Lack of average pricing range - Disappointed that Ben Franklin would not give me a ball park pricing quote without coming to the site. I was willing to provide a video of the scope and the assessment from another company.Did not feel like my client's business was valued or needed.**The below response was not my experience you are referring to a different customer - I called to get a quote on a Hydro Jet Line Out for 75 feet with easy access to the clean out access point..**
Mark was great. On time and got it done.
Michael Manns
2 months ago
Was having an issue with water pressure. Travis and Bruce came out and were extremely helpful. They listened to my experience and were able to isolate and resolve the issue after checking a few things. I would definitely use them again.
Kenneth Becker
3 years ago
I'm very happy with all of the employees from the initial estimate to the time of completion. Donna and Nick were exceptional. I will recommend your services to others
Mark was very professional and finished the job in a timely manner. A very pleasant experience.
My service representative (Chance) was knowledgeable and professional. He handled my repair quickly and at the cost advertised. I recommend using Benjamin's for your plumbing needs.
We always use Ben Franklin for any of our plumbing needs. They are very fast and knowledgeable, Chance has been here before and he always does an awesome job! All of the plumbers are great! Thatâs why we always choose Ben Franklin plumbing!
James Ryan Collins
10 months ago
Chance came out to clean my main sewer line and in the process we learned of some other issues. Those required another tech to visit with a snake-camera, so he and the other tech were able to answer many questions and provide a number of solutions for this issues in addition to cleaning my main line.
We really liked the plumber that did the work on our water heater. We are pleased, at this time.
Evelyn Cazares
3 months ago
Let me just say that Mark Miller did a great job for me and I couldnât asked for a better company thank you all very much. This is the second time Mark has came to my home and he never disappoints me on the service at all.
Laura Hunter
2 months ago
Same day water heater replacement service, awesome communication through the process, lots of options with educated guidance! Thanks Kyle!
Lara Wojtowicz
3 years ago
Kyle was very helpful and explained everything to us. He made sure we understood and did a great job.
Chris Jackson
2 years ago
Kyle Lay.. did a great job! Mask , shoe covers, professionalism and knowledge was great! Also personality his big for me.. he nailed it!
The service they provided was excellent. They showed up on time and did everything they said they would. I am so glad I heard their ad on KMBZ and called them. I would highly recommend.
Jewell came on time and email me beforehand giving me a picture so I know whoâs coming to my house he was very thorough in all his examinations a very good young man
Jordan Edwards
3 years ago
Dayton Kelley did a great job of taking care of the issue and was very professional. I would recommend Benjamin Franklin Plumbing to anyone looking for quality service at a reasonable price.
I love Ben Franklin Plumbing. Royle is always curteous and finds the option that works best for my home and my budget.
Very friendly, on time, answered all of my questions. Did a fantastic job. No hidden fees. I will recommend them to all of my friends.
Samson Desta
3 months ago
The estimated price was very expensive and I declined the service, however, Mason was very professional, with excellent manner, above all he was on time. Thank you Mason.
Sam Rosenberg
3 months ago
Iâm be used this company several times. Prompt & fair. Iâll use again.
Meghan Kendall
a month ago
Chance did an amazing job. He was easy to work with very knowledgeable and in general just happy and helpful with our draining issues! The customer service for set up and letting me know my technician was on the way was top tier service.
Karen Chalfant
a year ago
Jewell was prompt and professional. I had a sewer branch line back up, so he made a call to have someone come who had a special machine to fix the problem. Kenny showed up minutes later and had the blocked line open in no time. I'm very pleased with the service.
Installed new kitchen sink with faucet and disposal. Techs were fantastic and professional.
Anthony was fabulous and I will be calling him to finish the job.
Travis was professional & up front with everything. He would have definitely finished todays job if his machine hadn't malfunctioned. Very nice individual who took the time to explain everything to us before anything occured. Definitely would recommend to anyone.
Deborah Smith
2 years ago
I was notified when Bruce was headed our way. It was within the time frame I was given when I called. Our technician, Bruce, was very thorough and gave us several alternatives for the water heater down the line. I would recommend this technician and Benjamin Franklin Plymbing and will use them again.
Terrence Doyle
2 years ago
Bruce installed a new sump pump system in July after the previous big storm. The main pump failed during the recent storm due to a manufacturers defect.Bruce and Benjamin Franklin Plumbing replaced and upgraded the main pump with no questions asked.I appreciate a company honoring their work and and handling issues in a professional manner.
Derek Ballmann
4 months ago
Chance was very personable and pleasant to deal with. He was honest and quick with his work.
I called them to fix rust stain on the pipe. There was no leak or any major problem with water heater. During repair , plumber had damaged the thread on connecting pipe to the water heater resulting to the replacement of the water heater. I wasn't advised or warned before repair that it could damage my water heater.
Billy Mccreless
a year ago
Jewell was here right when he said he would be. He gave me a full run down of what was going on and got us taken care of. He was very professional and a joy to talk to while he was helping us out.
Holly Shelton
5 years ago
We called because we had a leak. They came and fixed the obvious problem, a rusted pipe. Never did they look to find the leak source. After spending $2000, there was still a leak and he basically said good luck and left. Never tried to find the source of the leak or use a camera to inspect it, nothing. Wish we would have kept calling around before we made our choice
Kathy Elliston
3 years ago
There are few companies in these days and times that will go to the extent as Ben Franklin Plumbing to meet the immediate needs of their customers. During the past heavy rains, my sump pump motor burnt out. Needless to say my basement was flooded. I do have home warranty insurance which could not assign a contractor within the terms of the warranty contract. With at least 3 or more inches of rain being predicted that evening, I was forced to call an outside contractor. My first contact was Ben Franklin. They were at my house in 3 hours! The technician also informed me of a sump pump available that will alarm when malfunctioning. Once the emergency was addressed...the office staff of Ben Franklin once again agreed to work directly with my home warranty company to help me get reimbursed for all costs. I am currently waiting on a reimbursement check! My sincere gratitude and appreciation to all those at Ben Franklin Plumbing!!!!!!!!
Cheryl Coleman
3 years ago
Stan Smith, the plumber was very professional and informative. He explained to me what needed to be done and how he would do it. Mr. Smith also made some suggestions to changes that would be helpful in my home. I appreciated his mannerism.
Bradley Loveland
2 years ago
From start to finish very respectful, friendly, enlightening. Explained everything that was going on and everything that he was doing inside of my home. Definitely will recommend to anyone need work!
Barbara Schwarz-Hill
2 months ago
There were two of your best technicians. Extremely professional. They did exactly what I wanted and more! Thanks guysâ!!
Arrived timely, very professional, diagnosed issue and resolved quickly at reasonable rate.
We had a particularly difficult job of clearing out a kitchen sink pipe. It took several tries. Royle was very conscientious and didnât give up until the problem was fixed! We so appreciate him and Benjamin Franklin plumbing!
Mason did a great job! He was efficient and helpful. He was very friendly and made sure the area he worked in was clean and dry. I would recommend him to my friends and will use Benjamin Franklin again because of this service.
After reading other reviews, it shouldn't come as a surprise that Anthony + crew did an awesome job. On time. Worked efficiently. Cleaned up any messes and filled the hole necessary for the drain pipe repair. Great job. It's appreciated.
This technician was so friendly, timely and efficient. I will absolutely use this plumbing service again. It felt like a friend was at our home helping us! This was a lovely experience after having our pipes burst on Christmas Eve. Thank you!!
Travis was punctual and extremely friendly and cordial. Didn't push any services but listened to my concerns and addressed them promptly with skill and experience. Truly thankful for a positive experience and most of all getting the problem dealt with right away. The communication from start to finish was also helpful - confirmation calls, calls the day of service to confirm arrival time, ease of payment, everything. Highly recommend!
Highly Recommend Benjamin Franklin Plumbing. Excellent Customer Service! Prompt response to emergency. On time scheduling and willingness to work around the issue.
Jason was knowledgeable and professional. He had to come out after 9:00 pm. Service rate was reasonable for an emergency after hours trip. Jason pointed out some errors that the previous owners had made, such as routing our water softener drain into our septic system which kills the natural bacteria. The company's service plans look like a good investment, especially if you are on a septic system, which brings many unknown issues and possible expenses. Would definitely recommend Ben Franklin plumbing.
Kyle and his student show up on time and got it fixed in no time. Easygoing and professional.They donât charge me because thereâs still a warranty on labor and parts.I definitely will call them again when needed. Thanks Kyle
Renee Northcutt
2 years ago
The crew was very friendly and uderstanding. The technician was friendly as well and was able to give us a solution without charging us an absorbent amount. I will be calling again if I have an issue.
Angela Sandoval
7 months ago
Our mainline was backing up. It's zero degrees outside and the day before Christmas eve. After reading some reviews I decided to try Ben Franklin plumbing. It was the best decision we could've made. Chance, our technician, was beyond excellent. Overall customer service from the start was top notch AND the cost was very affordable. This plumbing inconvenience could have ruined our holiday so we are very thankful to Ben Franklin plumbing. They will have all our future business.
Justin Henneberg
9 months ago
We had routine main line clean out done. They got it taken care of right away and the tech was very efficient. Quick and easy, just what I had hoped for.
Scott Robinette
2 years ago
For a plumber, Kyle was top notch. Being in the trades myself (ELECTRICIAN) Iâve come across a lot of plumbers, Kyle, by far, is the brightest! He and his helper did an excellent job! 10/10 would recommend!!!
Eva Kagarise
5 months ago
Michael was prompt and professional. Explained the issue with our toilet and provided multiple choices to resolve the problem.
I want to give a massive positive review for Anthony F., Along with the rest of the crew here. Made an appointment for us DAY OF, we got Anthony who was helpful, thorough, and all around made the diagnosis a lot more palatable. We are UNHAPPY with the problem only, but we are more than satisfied with the work Anthony did to help us today.
Very nice people from the phone appointment to the end of the work being done. Very prompt, knowledgeable and explained parts of the work being performed .They even wore booties so to keep my floor clean. Great experience. Thanks
Kate Bradshaw
4 months ago
Jewell was professional, quick and did a great job. Thanks, we appreciate your help!!
Katherine Venyard
a month ago
My kitchen sink hasn't been draining completely. So, I called Benjamin Franklin Plumbing. I took advantage of their drain cleaning special. Mark M. came out, on time, and did an excellent job! He showed me the quote before he did any work. He worked on a clean out that a prior plumbing company didn't even try! I highly recommend this plumbing company, and next time I call for an appointment I'm going to request Mark M.!
Brien O'Neill
3 years ago
Our hot water tank shut down, shortly after the stay at home orders were put in place. With a sense of urgency I called Ben Franklin plumbing. Repairman came out and wore no gloves and went to look at it. He got out no tools just a flashlight and 5 minutes later said we needed to replace the water heater, despite no leakage, rust or anything. This was going to cost between $1700- 2400 depending which warranty we chose. Luckily they could not replace that day and we made appt. to replace the next day. That night I went to drain the tank to get it ready to come out and noticed it didn't have any water in it. Don't know how that happened, but I filled the tank, lit the pilot light, turned gas to normal temp and it has worked great for a month so far. This is the first review i have ever written and am doing so as a public service. I would not call these people unless you just have too much money and want to donate to their company.
Mark was professional, knowledgeable, and friendly. He did a great job of quickly diagnosing and fixing our issue. The work required him to access a tight and uncomfortable place, but he did it cheerfully. The price was reasonable, too. Next time we have a plumbing issue, we will be calling Benjamin Franklin first.
The company was very prompt in responding to my needs. They were there immediately and professional. I did think that the prices were extremely high. The mark up is unbelievable. They charged 100% more than the item would have cost off the rack at Lowes or Home Depot. But, since I was a captive consumer, I went with them. Also, pressuring a person on their first encounter to buy a service contract is rather distasteful. A good company but astronomical prices.
Lisa Sumonja
5 months ago
Kyle and Cassidy came out to give me an estimate and/or replace my water heater. Kyle was very good at explaining things and discussing the options available to me. Originally I was going to put in a 50 gallon because that is what they had on the truck ready to go. Just before they brought it in I decided to change to the smaller tank even though it meant waiting a few days. They were VERY understanding and kind even though I made the last minute change. He also noted a few other things in the basement that should be addressed at some point and offered to get me quotes on those. So far I am very pleased with the service. I will update after the install is completed.
Mark was extremely knowledgeable and professional, and knew his job backwards and forwards. He was also a pleasure to chat with while he got on with replacing the garbage disposal. I would prefer not to have any more plumbing issues, but if and when I do it would be a pleasure to have Mark come around to help us out. Best rating.
Stacey Slover
3 years ago
Jake was very pleasant and had my main drain open and flowing quickly. He did a very thorough job and was very professional! Thanks again Jake!
Totally pleased!
Shaun was on the job, on time, knew his stuff, and was personable to boot.
I found that his charge was more than reasonable.
Joe Pavlecich
5 years ago
My experience with this plumbing company has been outstanding. After helping clear out a clog the same day they were called for a claim. Despite having to come back the next day to fix it, they spent several hours investigating a problem that eventually discovered a broken pipe 90 feet out from the house main line. The people were genuine and honest and answered all of my questions with confidence and detail needed to help me understand what had happened. Would recommend these guys to help get you out of any plumbing bind.
Paula Hamblin
2 weeks ago
When we have a plumbing issue, Benjamin Franklin is our go to. They always fix it right the first time and have never disappointed in any way.
Another plus is that they hire the nicest people -honest people I can securely, comfortably and trust fully welcome into my home.
Richard O'Connor
9 months ago
My initial call was for a main drain line cleaning for the $59. Sandy had answered the phone and listened and then asked to make an appointment for me. She was so polite and professional. Kenny was early and the drain was cleaned.Terry came with the camera and offered a main drain repair that is needed, followed up on some water jetting services that will guarantee lasting service, he was great to visit with very polite and professional, Work is scheduled and more to come. I highly recommend Benjamin Franklin plumbing.
Scott was actually early which was good. Knowledgeable and very polite.
I found out I had a plumbing leak in my basement from my AC company doing maintenance. I called Benjamin Plumbing and in less than 2 hours they were here and diagnosing the issue. Kyle was very knowledgeable, found this issue quickly, gave me options, and began fixing my leak. The work was done very quickly! He also talked to me about a combo water softening system I had and tested my water. Great guy to work with and definitely recommended! Thank you Kyle!
Garrett Dalton
2 years ago
Nice company and journeyman. Did the job well. Biggest complaint is that for a 15 min job, they charged almost $450! There was no professional courtesy offered for hey, it was a tiny change, we'll knock this down for you. As I get with many other companies i've dealt with in the past. We all understand the Service Charge, but I would recommend to the company that in the future, you do not gouge people like this. We all need to make money each day, but you can do so without blatant highway robbery.This encounter, though the work was done well and the worker was very nice, will put this company at the end of my list as a future option for repairs.Response to Owner response:Evening fees or not, $450 for 15 minutes is overkill. The hour your GPS system said the technician was there for was mostly us discussing other topics other than the repair. So if you're telling me that you charge your customers to talk to your technicians about other matters, that just furthers the desire to seek out a different company to do work in the future. The technician changed out the faucet handle because that was part of the problem/fix which I signed for. It wasn't a courtesy at all. Changing a shower handle cartridge out that came out in 3 minutes and went in in less than 5 definitely wasn't a $450 job. Again, in the future, you would be better served helping customers achieve their goals without gouging them. If your technician would have offered to renegotiate a price point after completing the job in a much shorter amount of time then he estimated (due to the job being a very easy fix), even if it was $100 off, then that would have been much more courteous.
They dont accommodate meeting people with actual jobs on a normal 8-5 schedule. Call Pierpoint. They're more accommodating
Jewell was prompt, knowledgeable, and very professional. I will definitely call Ben Franklin for my future plumbing needs!
Laurel Cluthe
2 years ago
Jewell was very helpful, thorough and professional. I love that I receive a phone call ahead of time, email and text confirmations with the name and photo of the plumbing professional coming to my home. They do a great job.
Aaron Sayers
10 months ago
Terry was great to converse with and well knowledgeable about my project and needs. We have them set up and ready to do the work!
Stu came in to help another tech who was already on the job. He was very professional and although they didn't solve my problem that day, they were very polite and steered me in the right direction.
They made us feel knowledgeable and comfortable about the issue we were experiencing with our plumbing rather than the previous two companies. Nick sat down with us and explained what was going and how these issues were caused as well as how to move forward with our plumbing. They gave us plenty of options to work with, not just the most expensive option available. With everything going on in the World today, that is very important. We will definitely be working with Benjamin Franklin in the near future and highly recommend others using them. They gave us a window of 3 hours, called 30 minutes before the window started and arrived right at the start of the window. Couldn't of had a better experience.
Anthony was able to show up early, gave me a good price, completed the work quickly, and it works wonderfully! This is on installing a new garbage disposal, and re-piping the drains on a kitchen sink.
Jellew, was professional and kind.
A true gentleman.
What a great asset to your company.
The man came out and gave me a ridiculously high quote without even looking in the attic where they would be running the pipe. Never followed up with me and said I had to discuss it with HWA, which also never followed up. Awful service and I do not recommend. Would have given 0 stars if it were possible.
Dottie Gentry
8 months ago
Can not thank Chance enough for the job he did for us! They were in and out quickly. We will definitely refer him to our friends and family!
Just moved into my new home and had a little bit of a plumbing issue. Went through the Angis app and put asked for quotes for someone to look at my plumbing. First off, Ashley, Iâm assuming the receptionist, did an amazing job of asking me what I needed and understanding what I needed.The gentlemen they sent, one of them being Dominic, did an awesome job. I unfortunately cannot remember the other gentlemanâs name but both of them were courteous and professional. I will definitely call them again if I have any issues.
sharon thomas
3 years ago
Kyle is awesome, knowledgeable. I can't afford to hire Ben Franklin but based on Kyle's visit, I'd sure feel confident in their work and that they could and would back up whatever they did. I'm disappointed that I can't hire them! Kyle took time to explain a lot of things to me and his observations were right on and fair.
Michael came out and cleared a nasty clog. He did a great and efficient job and was also personable and explained everything clearly. He cleaned up well after himself. We are very happy with our service today!Another edit: Kyle and another tech came out today to unclog a backed up drain. They did a very thorough job and explained everything carefully. As usual another great job!Edit Another great visit from Benjamin Franklin, this time with Dayton. He augered the drains 3 times and verified that everything was running well. He has excellent skills and we really appreciate his attention to detail. Extremely happy with his service!Edit: Kyle came out today and cleared a drain for us. We appreciate him and Ben Franklin being available for urgent problems during the virus situation. He got the job done promptly and arrived ahead of schedule. :::Cody came out today to fix a problem we had with drains backing up. He was very fast professional and courteous. I would recommend him to anyone. Note that this is a new review I previously gave Ben Franklin a favorable review a couple years ago as well.
Jewell Nixon explained what was needed to fix the leak on the outside and replace pipe on the inside. He gave prices on different faucets and showed how they would work. He was very friendly and professional.
Carolyn Harris
6 years ago
Called for service at our business...they scheduled it quickly however the price of the toilet repair was very high...we got a second opinion and saved $300.00.
Very impressed with service both knowledge and work.. I especially appreciated him giving me a coupon that another person couldn't use and handed me savings.
So far I only have an estimate, but this is the one of the few plumbers that has taken the time to help diagnose my complex issue.
Andrew Flaherty
2 years ago
I havenât yet had any work done by Benjamin Franklin except a scope to get an estimate and opinion, but Royle was professional and friendly and explained everything well while answering any questions.
Christine Cissner
3 years ago
Cody was polite, friendly, and took care of my plumbing issue quickly. Great service, and here an hour after I called!
Jewell took his time to look at my situation and suggested that a camera was needed to find the clog. So while he did not have the equipment on hand, he handled the arrangements for additional equipment to be brought on site at a time that was convenient for us. Had he been equipped to solve the clog, I would have given him 5 stars.Follow up, Brian, Coriel's partner, unclogged my drains and did a good job. He took great pains to keep the job clean and made sure the drains were working properly. Brian also cleaned up after the work was done and gave good suggestions to avoid issues in the future. I'm very pleased with Benjamin Franklin and will call them for any future issues.
Kathy Jackson
2 months ago
They came out quickly and helped me tremendously. They also referred me to Restoration 1 who came quickly to start the water clean-up process. The best thing I ever did was obtain the service agreement with Ben Franklin Plumbing. I have piece of mind over any issue that occurs.
Joey Crowe arrived early for the service call which was helpful. He was professional, mindful of my home and courteous.. He was able to assess the problem and fix it within 20 minutes.
Highly recommend this company.
Michelle Timberlake-berry
2 years ago
He performed a great job of installing my sump
pump. He was very thorough.
Travis was awesome did great work was very informative and personable, went the extra mile for us
Thomas ONeill
2 years ago
I had an excellent experience. Jewell was my technician and not only did he do great work but I enjoyed talking with him. What a great human being he is.
May be using at a later date, other related repair needed first. Jewell was very professional and helpful
Susan Thornton
8 months ago
Awesome service! Kyle and Terry were very professional, very knowledgeable. I will definitely recommend the Ben and Franklin Plumbing company. I found your company on line, and am glad I did!
Thanks Kyle
Really enjoyed having Matt S out. Straight to the point and fixed my backed up nasty sink pipe quickly. Price point was a little above the online average but his thoroughness was worth it. Will recommend to neighbors when they have plumbingâs needs đđ»
Benjamin Franklin plumbing continues to be high quality service! I have used them several times over the years and every time the technician is polite, professional, and knowledgeable. I highly recommend this company if you are in need of plumbing work.
S Renee Anderson
7 months ago
I can't believe how quickly they responded to my problem. I've never had the pleasure of dealing with more professional and knowledgeable people ever. They explained everything and did exactly what they said they would do. They were on time and respectful of my time.
Getting an estimate on the rough plumbing for a 2nd bathroom. Jake came in to review the situation and give an estimate. He was professional and explained how the work would be done and the cost. I will be getting more estimates, but I was impressed with what I heard from Jake.
Kenneth Bechtel
9 months ago
Jewel was our Ben Franklin plumber. He was excellentâŠon time, efficient, well spoken and very pleasant at all times!
They were able to send Kyle out within the hour. He was friendly, fast, and excellent with a follow-up explanation.
I would definitely recommend and will call again if I need them!
Travis did a fantastic job and kept me informed on everything that was going on. Best of all, my plumbing works again!
Rebekah Eivins
a year ago
Bruce Richardson is THE BEST!! Professional, courteous, personable!
He did a wonderful job and fixed the problem with a 3 month guarantee.
Othello Chandler
3 years ago
Jewell came out quickly and was very helpful in assessing our plumbing issue. He was very professional, friendly and courteous!
Kyle was very knowledgeable and diligent in diagnosing my shower leak. He was very honest in his direction and made my decision very easy.would very much recommend this company.
Arthur was very professional and knowledgeable. I wonât hesitate at all to recommend Ben Franklin Plumbing to friends and family if/when they need a top notch plumbing contractor.
Our situation is an unique one & Nick was very open and honest about trying to do an expensive epoxy coating & how it may not solve our issue.
Casey Dickemann
6 months ago
Jewell was the repair man assigned to my house. He did an excellent job detecting the leak and installing the new garbage disposal. Not only was he a great repair man but he is an outstanding person to talk to. Benjamin Franklin is lucky to have him represent your company. I will definitely use your services going forward! Thanks again Jewell!
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