Nelson Goodwin
2 years ago
Jim was a great and knowledgable plumber but the office staffer that takes calls took away any positive feedback that could be given to this company. Customer service is non-existent!
First of all, they do not have convenient payment options such as paying with credit or debit card at all. Therefore, my wife and I ended up sending a check during the pandemic in 2020. Our check did not deliver to Able so we reach out to contact them to make sure we can get it taken care of and the customer service lady then states we can only paid by certified check (while saying it needs to be certified to ensure the funds are their because she believes we aren't trying to pay). My wife was taken by surprise by the insinuation, so I take over communication and take it upon myself to bring either cash or check. When giving feedback about their poor customer service, the lady claims she is the owner and that we were at fault for not paying our bill with Able. When I tell her she will never get business from us again, she says well great, we don't want to provide service for you ever again. Just wow!