Description
Ron the Sewer Rat has been serving the Twin Cities metro drain cleaning needs since 1972. We proudly now offer plumbing services too! We pride ourselves on our knowledgeable service technicians, outstanding customer service, and reasonable prices.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Shower repair, Toilet installation, Toilet repair, Water heater installation, Auger Toilet, Backflow Prevention, Bathroom Sink, Bathtub Drains, Burst Pipe, Clean Outs, Clogged Kitchen, Dishwasher Installation, Drain & Sewer Line, Drain Cleaners, Drain Cleaning And Plumbing, Drain Cleaning And Sewer Inspection, Drain Clogs, Drain Repair & Replacement, Drainage Cleaning, Faucet Repair & Replacement, Floor Drains, Full Service Plumbing, Garbage Disposal Replacement, Gas Pipe Repair, Home Inspection, Main Water Valve, Main line sewer cleaning, Outside Cleanout, Pipe Repair And Replacement, Plumbing Problem, Plumbing Repairs, Preventive Maintenance, Real Estate Inspection, Repair Leaking Pipes, Retaining Wall, Running Toilet, Service Call, Sewer Camera Inspections, Sewer Camera Technology, Sewer Cleanup, Sewer Inspections, Sewer Issue, Sewer Line Cleaning, Sewer Problems, Shower Drains, Toilet Replacement, Tub & Shower, Tub Replacement, Unclog A Drain, Water Heater Installation & Replacement Services, Water Leaks, Water Line, Water Piping, Water Softener Replacement, Water Supply,
Reviews
Tara Sullivan
4 years ago
Amazing customer service: fit me in immediately (via phone, but they have online scheduling); followed up with a confirmation; then sent me a photo of the tech on his way. Courteous, prompt, efficient. Loved the technology they use for customer service! Fixed the blocked drain in about 10 minutes.
I can't speak highly enough of my experience. Tim was clearly very skilled at his job and out performed the previous company I had out by a mile. He didn't rush the job, freely shared his expertise and advice, and was friendly & professional, etc. On top of it, they are quite affordable. Thanks again Tim.
Received a text with the photo of our technician before the appointment. Prices and options laid out ahead of time. Work was done quickly and actions were explained to us clearly. Wore protective on his feet to keep the place clean. Everything was just how I'd hope.
Michael Brink
2 years ago
Tim has been out before, and he represents your company well. He’s professional, personable and explains everything well. To boot, he’s an interesting guy. Your company is fair, honest and provides great service. Thank you.
Thanks for saving us, Erik and the speedy scheduling crew of Ron’s!
Tim came and cleaned our main line and ran a camera through it. Communication and professionalism was shown from the time we scheduled the appointment until receiving follow up emails. Tim did a good job explaining what he did and what he found in his inspection. It was really helpful to get a picture of him prior to his arrival. We even got a video of our 50-foot line out to the street! Thank you!
Debbie Fossum
4 years ago
As always Ron the Sewer Rat supplies excellent service. The technician was polite, clean and knew what he was doing. He called on the way and was here a few minutes before the time we had set up. We have been using this business for years and will continue to do so.
I had The service technician Frank from Ron’s out to clean our main line. He was extremely knowledgeable and friendly. Thank you for your service.
Michael Atkinson
a year ago
My main drain line was clogged. I called multiple companies for a quote but only this company was up front about the cost. Zach arrived on time and when I asked about adding another line, he was straight forward about the cost. The cost for everthing was more reasonable than other companies that will not quote over the phone. He was very professional and completed all of the efficiently. I am very happy with the service and I will be using them again. Thank you.
Kelly Phillips
2 years ago
Kyle did a great job and took the extra time to explain what he was doing. He answered all my questions and set expectations up front. He was also very patient with our dog.
Karen Baumgaertner
7 months ago
The most unpleasant situation was made almost humane as a result of pleasant staff from top to bottom. Plus, Christian dropped knowledge about our tree root system that left me both feeling informed and thankful for this business as a partner in fixing problems!
Zach was wonderful, professional and great at explaining everything to me as he was inspecting our sewer. We called them to get a second opinion after Roto Rooter told us we had to rip out our retaining wall and whole front yard to replace a joint they couldn't get their camera past. Zach cleaned out the whole sewer line no problem and told us the pipe is completely fine. Saved us $15,000 and a whole lot of pain. This is our go to company from here on out!
Mark Schlumpberger
a year ago
Zach was great! Called in on a Saturday and they were able to fit us in. Quick and efficient service and had a good time talking with him - even gave us some good information and maintenance tips. Will definitely recommend and use again.
The tech was very professional. He answered questions, and explained what happened, and what to do to avoid it in the future. They called because they could come a bit early. Diagnosed the problem and fixed it quickly. Was a pleasant experience to get my drain cleaned.
kristin schmidt
a year ago
Zach was friendly, quick and very helpful. Having a clogged drain and being unable to do laundry and dishes was pretty stressful so I'm really thankful for such competent and reasonably priced service.
My experience with Jordan was exceptionally great! He was really personable and professional! I was impressed with how cognizant he was of maintaining cleanlinessIn my home. We have our main line cleaned every 2 yrs. for roots for maintenance.
Aaron Schendel
2 months ago
I called up RTSR to have them come out to give an estimate on replacing a leaky bathroom faucet but mostly just looking to see if there is anything wrong with the pipes under the sink before we do the replacement ourselves. Firstly, they managed to get me an appointment for a couple hours after I called - I'm sure that was partly just luck but it was incredibly handy! Jason came out and was wildly helpful in giving tips for the install and talking through what another plumber had previously mentioned to us. Since that conversation only took ~10 minutes and they have a flat service charge he kindly asked if there were any other plumbing questions we had around the house since he was already there. He was very knowledgeable and gave us some great information about a couple other areas of our house.This experience was following two other recent experiences I had reaching out to them about plumbing/sewer line questions where both times they pretty much explicitly talked me out of spending more money than was necessary at the time. Every interaction I've had with this company has been professional and they seem like a truly honest business who has the customer's best interest at heart at all times. Highly recommend.
Jakob Anderson
a year ago
Zach was very friendly and professional - had him run a sewer line camera inspection and he was extremely thorough and clear walking me through the details of what he’d found.
Sherry Johnson
a month ago
Had two different clogs in two months, with two different service providers, and both were the same: outstanding, timely service with kindness.
First time using Ron the Sewer Rat. Very pleased with their service. Trent C was very thorough in unclogging my floor drain. He was here before the appointed time and he made sure everything was cleaned up when he left. I also found their prices very reasonable and would definitely use them again.
Lauren Purcell
2 years ago
Jeff was incredible - knowledgeable, thorough, clean, and he resolved our plumbing issues (tree roots growing into our pipes, causing blockage) in under an hour! Highly recommend.
Kristen Sassenfeld
2 years ago
We love Ron's! They are always easy to make an appointment with and come out as quickly as possible. We have used them to solve plumbing issues for our business over a number of years and I am always pleased with the interactions. The price is reasonable and they are great to work with!
Great customer service from start to finish. Hired them to do a fairly simple job to help identify where my drains ran under my concrete and how deep my main drain line was under concrete so I can prep for a new bathroom. They charged less than I thought since they didn't need to scope my lines with a camera, instead just charged for what they did and what I actually needed vs what I thought i needed. Honest and friendly guys (Tim K and Mike)
Jason was such a pro at what he does and very knowledgeable and finished job in a timely manner! Would highly recommend,
Kyle was great! He did great work and was cautious about getting anything dirty. 10 out of 10 would use again!
Scheduling was so easy and communication throughout was really clear. Smooth process and Trent was happy to answer any questions we had before, during or after our main line cleanout. Great job!
Katy Moritz Bloor
3 years ago
We worked with Ron the sewer rat, specifically, technician Jeff on our home inspection and a follow up cleaning and have nothing but positive things to say. Very timely, thorough and polite Service! Would highly recommend!
Great job no complaints. Good scheduling system; called ahead to confirm on the way ; went right to work; fixed the problem; cleaned-up; in and out in 1-hour. Note that basic charge includes up to 1.5 hrs work, so our total job was covered. a bigger problem could cost more.
Professional work at a reasonable price. Service reps are on time and excellent at getting work completed the right way. Highly recommend Have used their services many times.
Trent the technician calmed my worries about the sewer gas smell in my basement, methodically checked potential causes, ran a camera through the pipes to make sure they were not damaged, discovered a loose cap on one of the stacks and replaced it. He was friendly and efficient. He explained everything. He fixed two toilets that were not working properly. The price was very reasonable. In the last 30 years of owning my home, Ron the Sewer Rat has always provided prompt, thorough, and affordable service. I'd recommend them to anyone.
Technicians called ahead and arrived on time. Checked other potential cause for the drainage issue and then proceeded to clean very thoroughly and tested the drain before leaving. everything was cleaned up nicely . They also asked if we had any questions and then explained how this issue happened in a clear way. Their website lists all their prices online and there were no pricing surprises. Excellent experience!
Cully Gallagher
9 months ago
When our sewer line backed up on a Sunday, I was very happy there was a person to take my call. She was able to make room on their schedule for the next day. Our tech Zach was great. He'd taken the time to read the scheduler's notes so he could get right to work finding and clearing the clog in our sewer line. He showed me video of the problem area and patiently answered a million questions. We'll be using them for more regular preventative cleaning in the future, and they'll remain our go-to for emergencies too.
matthew bayer
2 years ago
Jordan was a great Tech! Fantastic, truthful, and highly appreciated company! Ron the Sewer Rat, Thank you! You have a great technician with Jordan, I would welcome him back into our home for all our plumbing emergencies. Respectful, kind, courteous, and just all around a pleasure from such a dark situation.
Advantage Electric
2 years ago
Kyle was great! We called since we are in the inspection period for a commercial property we are possibly buying and not only did he keep us informed but was also able to spot some illegal plumbing for us. Will highly recommend to anyone needing an inspection.
joseph larson
3 years ago
I have worked with this company for about 4 years and the service has always been top notch. The techs are courteous, thoughtful and knowledgeable. Arrivals are timely as well. Pricing is competitive. My wife and I will not hesitate to continue using the “Rats” for service in the future. Thx to the owners Mike and Peter and their staff!!
Brandon Johnson
2 years ago
Frank was fantastic! He called to let me know he was on his way, gave me great advice on how to proceed once he evaluated the situation, and cleared out our mainline neatly and efficiently. Frank was very personable and trustworthy which are rare qualities for people in the service industry these days! I highly recommend Ron the Sewer Rat and Frank in particular for all your sewer line needs!
Gregory Johnson
4 years ago
Had a backed up main line-Nice Phone support staff- One of their professional guys was out 1st thing next morn -right on time- Had it solved in short order- Appreciate not trying to sell me other services- a Plus! Even cleaned up the laundry room floor - cleaner than its been in years! Call these guys- They will take care of the problem and at a very reasonable cost.
As always, prompt, friendly service! This is the second time Rod came out to clear my main drain. This time was just for preventative measures. He carefully laid down tarps to protect flooring and was done in the time estimated. Great work! Highly recommend.
Colleen Kay Abernethy
2 years ago
Jordan was professional, polite and timely. He performed the drain cleaning efficiently and left the area clean and tidy. He arrived on time, took pictures before performing the service, and had my receipt before he left the driveway. Would definitely use them again.
Called with an issue with a leaky cold water pipe. Leo was sent out to repair the issue. He called check if I had any problem with him arriving ahead of the previously scheduled time period of between 12noon-5pm. I said no and said he would arrive within 20-30 minutes, depending on traffic. He arrived within 30 minutes, asserted the problem, advised me of the cost, started to work, after getting my signed approval. Leo worked quickly and professionally to repair the leak and was finished and gone, within 30 minutes. Cost matched the price he had given me. I would use Ron's again.
David Heitzman
a year ago
We needed some tree roots cleaned out of our sewer line after a house inspector videorecorded them. I was able to schedule online for a few days later. Tim arrived during the scheduled window of time. He was very personal, competent, and helpful. Cost was same as listed online. No surprises, no extras. Pleasant experience overall.
Called Ron the sewer rat because I had water coming out my floor drain. So I thought I needed my mainline cleared the tech nick said that he would run a camera for his own purposes. He ran the camera and stated that the city is backed up not me he went outside popped a man hole came back in and confirmed the city is backed up because he did not know how to charge me he called his boss and the boss told him to charge me for a 220 dollar camera that I did not want or agree too when the tech said he was doing it for his purposes and discovery. Me and the tech talked for awhile and we agreed a service call since nothing was done. STAY AWAY FROM THIS COMPANY. seems money hungry and will try to sell what you don’t need.
Had a garbage disposal and dish washer hooked up for the first time. They explained what they needed to do and what it would cost before starting. The installation itself was quick and looks great. When they ended up not needing to do some of the work that had been quoted, they reduced the price to reflect it. Would recommend to everyone!
Nicholas Zerzan
a year ago
Emanuel, and all the people at Ron the Sewar Rat, were extremely kind and efficient fixing my shower. I called in the morning and Emanuel showed up a few hours later, fixed my shower completely, and gave a thorough explanation of the problem and what may be needed in the future. They are a great service and I am glad I called them for help.
Keia Isaacson
4 years ago
I have used this company several times and have had success each time. This most recent time was no exception. My technician Kyle was professional in every way. He took the necessary care into protecting my floors and walls. He explained everything clearly and the work was completed to my satisfaction. We had a routine main line cleaned of tree roots and old laundry room floor drain that always seems to be a little slow to go down.
Jordan arrived and introduced himself. He clarified the scope of the job and set to work promptly. When the evaluation of the sewer line was complete, he related findings and gave an estimate of how long it would take to complete the cleaning part of the job. He noted a missing cap and replaced it. We were very pleased with our interactions with him.Full satisfaction, of course, will depend on not having any recurring problems in the near future, but we are very satisfied at this point.l
As a repeat customer I’ve all good again to say about Ron, the outfit, and Jordan’s work today. Thank you.
Gretchen Van Hauer
3 years ago
Our technician adhered to all the CDC Covid guidelines. He was thorough, neat and clean in his work. Explained the problem he found, made sure the drain was thoroughly cleaned. This company was recommended to me by a neighbor and I’m happy to pass that recommendation on to others looking for this type of service!
Kayla Blaire
5 months ago
The technician I worked with had over a decade of experience and was very friendly to work with. The job was done quickly and correctly. I would recommend this team and plan on having them work on more plumbing projects in the future!
Elizabeth Zaccardi
2 years ago
Kyle was AWESOME! The communication was great. He is fast and informative. And our rescue dog trusted him...says a lot about his character. I would definitely recommend and use them again. Thank you.
Trent was our tech. I’m a realtor and have had many sewers videoed this year. What I appreciated was Trent called the buyer directly to answer any questions then also called me, the buyers agent, to go over everything. He did this from in front of the property and even made a second trip in the house to answer a question of mine. Plus the scheduler spoke to my buyer many times, even on Sunday, to get it scheduled. I know from experience many other sewer inspection companies don’t have this level of service.
Daley Lehmann
5 months ago
I was impressed with Ron's professionalism and how they answered all of my questions. There was a build up of roots in my sewerline and they got me right in for a scheduled appointment took care of the problem immediately. I will be using Ron again.
Katherine Hibbs
9 months ago
Scheduling was easy and our main drain was cleaned quickly and with no issues. Kyle was very communicative and professional!
John was punctual, professional and very courteous. He explained everything to me. The what and the why. He was quick and respectful. Great job. Definitely would use this business again.
I had a great experience with Jordan J at my home in North Saint Paul this morning. He was very professional, friendly, thorough, and went above and beyond to help me understand the plumbing of my house better while he was here to take care of a clogged floor drain. I felt safe and respected while he was here which is really important to me because I don't always feel that way as a young single female homeowner. I won't hesitate to call Ron the Sewer Rat for future needs!
Devin H. and Mike did an awesome job bringing sanity back to our house cleaning out our backed up plumping.Highly knowledgeable, proficient and all together amazing. Priced very reasonable too!I highly recommend this business!!!Thanks guys!!!
Jake Christensen
3 months ago
Jon arrived before the scheduled windows and did a great job during the inspection and cleaning. Would recommend him going forward!
Jeff was the best service technician that I've ever had the pleasure of working with. He deserves a raise, and I will definitely use this company next time we have an issue with our plumbing or sewer line. 10/10 will recommend to all my friends. Extremely fair price and very pleasant to work with.
kirstin wiegmann
3 months ago
Nick came out and helped us with a super clogged sewer main. The whole crew at Ron's from first phone call to finishing things up made everything clear and straightforward. We had talked with two other companies and got bad vibes and terrible price tags (or lack thereof). Ron's was super straightforward, quoted prices clearly and didn't bat an eye at the challenges of our issue. Got it done that day and it felt worth it!
These guys are simply the best and most experienced. Our main drain was clogged. Through our energy company emergency cleaning plan, another company came out. Not only could the other company not fix the problem, they were fairly certain that our pipes were broken and would require a very long and expensive fix. Ron the Sewer Rat proved them wrong and fixed the problem in no time. I will never deviate from using this company again.
Our technician not only cleaned our laundry drain, but gave us advice on how to minimize future recurrences. He laid down mats to avoid any soiling of our off-white carpet and thoroughly cleaned the area at the end of his work.
David Gaffaney
a year ago
Devon was friendly, competent, efficient and did a great job on difficult pipes. He left the site in better shape than he found it in every way.
Jennifer Thompson
3 years ago
We had a great experience with Ron the Sewer Rat. Scheduling was easy and they showed up when they said they would. On top of all that, we found them to be very honest. We had scheduled a scope with camera + cleaning, but they found that our line was actually very clean and didn't need cleaning, so they refunded the extra money that we had paid to have it cleaned. How refreshing to work with such an honest company!
Kristine Oberg
2 months ago
Jordan was our tech and he gets 5 stars! Honest, knowledgeable and very helpful, also a good listener! Took care of multiple items during the visit; determined main line to street was fine, cleaned line to laundry floor drain and also determined one side of kitchen sink was slow draining because of the small sized holes in the old basket. Installed a new one and swoosh!!!! Very happy with the services he provided!
Roberto DeVet
9 months ago
Christian did an amazing job. He explained what was preventing the camera from getting detail. After he cleaned the sewer pipe he showed the video of the whole thing all the way to the street. He was very friendly. Thank you!
Kathryn Selin
4 months ago
They came early, which was nice! They were quick and efficient while still explaining to me what they were doing. Super nice and approachable. And my kids love the goodie bag with the coloring book and crayons!
Tim did a great job as usual. This is the only company I call for cleaning and scoping.
Rick Wilhoit
3 months ago
Tim did a sewer clean out and videoed the line after completion. He was most efficient and left us no mess. The service was billed as quoted. Thank you.
They were friendly both when I called and the gentleman who came to our home. They came at the beginning of the time window. He was polite and explained everything he did and made sure everything was in working order and gave advice on how to keep it in working condition. Highly recommend.
Jordan was great - professional and talked me through the whole process. Very knowledgeable.
Allison Hillesheim
3 years ago
Our basement drain backed up and they were able to get me scheduled for a same day appointment. Jordan quickly diagnosed and fixed the problem. Very pleased with the service.
Ken Crandall
4 months ago
Excellent service, fair price, and Emanuel taught me some things about plumbing. Thanks!
We’ve been very pleased with Ron the Sewer Rat! We’ve used them twice in the past few months for an inspection on one house and a line cleaning on another. They got us scheduled quickly, were prompt and professional at the appointment, and we would definitely use them again!
Margaret Cherne-Hendrick
a year ago
Jordan J was an absolute pleasure to work with! Jordan was informative, efficient, and kind (he offered to wear a mask to protect our 7mo daughter). Great service and would hire again (we’ve been working with RTSR since 2018)!
Cheryl Davenport
a year ago
Had a great experience with Nick, who clearly explained what we were seeing on the camera, what needed to be done and then moved forward with completing the task. Good preventive education and referral for further repair of the sewer line.
I was not prepared for the professionalism! I called for service to be scheduled. Pleasantly surprised to get a same day appointment. Was given a window in the morning which was a huge plus. Notifications of the staff member being dispatch with photo made me feel secure. Kyle called and was enroute faster than expected. Kyle checked out the issue and asked question to ensure the course of action. Gave pricing and got to work. Issue resolved efficiently, answered questions and the service fee was the same as what we had been told. I would call him again in the future.
Jeff was awesome and personable. Resolved our issues quickly, and explained everything to us. Thanks Jeff!
Emily Martin
4 months ago
Jeff was kind, knowledgeable, and honest. Also very skilled and fixed my issue! Thank you!
I had Jordan come out and he was extremely knowledgeable, fixed the blockage we had and had insightful pointers and recommendations for how to minimize issues in the future. Extremely pleased with both the service and the price!
Kyle was awesome and came out to a home pre sale but had issues getting the camera to go towards the sewer main. Expecting a visit charge I was pleasantly surprised when they zeroed out the bill. I had another sewer access line installed and he came back out to verify a clean bill of health on our 105 year old home. He made honestly recommendations about future cleaning and didn't push anything. 10/10 would reccomend!
Jordan was exceptional with his knowledge of using the camera and helping us pinpoint our problem in our building drain. Would highly recommend this professional to anyone!
ROBBINSDALE ACE
7 months ago
Jeff was outstanding and pleasant. The level of service was unparalleled. Thanks for everything. Highly recommend to anyone.
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4 years ago
I have had some negative experiences with other companies in the past and was a bit worried about this appointment, after Rod came out I will definitely be using them again for my future appointment needs. I had a great experience with this company, they took time to answer questions over the phone before the appointment and they were able to schedule me quickly. The day of the appointment they arrived within the window of time I was given, and called ahead of time to let me know they were on their way. During the appointment Rod took time to answer all my additional questions and did a great job fixing the problem. I was referred by several people and will definitely be doing the same.
I had a fantastic experience using Ron the Sewer Rat. I called them out to do a camera inspection of my main sewer line. Being able to book an appointment online was extremely convenient. That being said, I appreciated the follow up call to confirm the appointment I had booked. The employee that called was patient, kind, and professional.On the day of my service, Jordan came out to inspect my sewer line. He too was phenomenal. He was friendly, knowledgeable, and honest. He did a great job explaining to me what he was doing and what the results of the camera inspection were revealing. When he was done, he gave me a recap of what the inspection revealed and gave me insight on options I could pursue to correct some problem areas.As I said, from start to finish I had an excellent experience. For that reason, I highly recommend Ron the Sewer Rat to anybody looking to complete a camera inspection and/or cleaning of their sewer line.
Had a great experience as usual. Technician Jeff G. was fantastic. I've used your service for over 30 years and you guys have always done a great job. Thank you so much for all your help over the years.
Mitch Levitan
2 weeks ago
Nick H was out yesterday to do our main drain and a secondary floor drain. He was on time, professional, kind, explained everything to me that he was doing, and knowledgeable. We have used RTSR many times and always had excellent service; today was just that as well.
Had a great experience with Ron the Sewer Rat. Rod came out the morning I called. He did a great job fixing my main line, and I was more than happy to pay the very reasonable fee that was charged. I will definitely use this company again if the need arises.
James Hixson
6 months ago
Nick H. was great! He arrived when he said he would, walked me through the steps he would take to diagnose and fix the issues, explained the causes and ways to avoid them in the future, and got it all squared away within a couple of hours. I would definitely work with these guys again!
Jennifer Willcutt
3 years ago
I called Ron the Sewer Rat after I received a recommendation from Norblom Plumbing. It was easy to schedule an appointment with them for my preferred day and time. They came out to clear a clog in a tub drain. Kyle was prompt, professional and able to clear the drain very quickly. I will definitely call them again for future drain services.
Excellent service! I appreciate that Tim showed me the before and after videos of the pipe that needed clearing and that he was very straight forward about options for repairs. He was approachable and friendly.
Adam Sheridan
a month ago
Efficient and effective service. Great customer service, both with scheduling and the technician. They met my needs, fixed my problems and recommended things in a no pressure manner. I. highly recommend.
Carl Wittkowske
8 months ago
Zach had an opening the day before our appt. called and showed up in 15 minutes. He was careful, considerate, knowledgeable and thorough with the preventative main drain clean-out. Good value and no up selling like the other guys. :)
Ryan Christianson
a month ago
Professional, respectful, and did exactly what they said they would for the price they quoted. Would recommend.
We had our main sewer line cleared of roots when we first bought the home. Then a toilet shut off valve replaced, and the tub overflow and piping replaced just recently. I thought we needed more done from what our inspector found, but Emanuel explained why the pipes looked the way did and why not to be concerned. Awesome!Just great! Emanuel was kind and professional, and went to work right away after letting us know exactly what was needed. We've used RTSR a couple times now and they'll be our go to in the future when we need anything to do with plumbing. Two thumbs way up, and two crisp high fives. We highly recommend them!
Called this business off of the referral of another very nice independent plumber I have hired in the past who said my problem was most likely more minor than I assumed and that this company could have technicians do it at a cheaper price than him and he recommended them. Although this company does have their own professional plumbers as well. Trent came over for my job and was very polite and thorough. Fixed my problem in a very timely manner and even glanced at something else I had questions on but told me it was fine. Very good experience.
Jon arrived first thing in the morning and was very friendly and professional. He was upfront about the cost and very efficient. The scheduling process was also very easy and I loved that you get email and phone confirmations before and after. We've needed work done on our drain several times and this company had the best customer service and prices by far. Would highly recommend and we won't be using anyone else in the future!
Claire Kellner
3 years ago
Great text alert when they were on their way! Jon was fantastic. I had to call to request something post sweet line inspection and they were so fast to get me the paperwork I needed. Great follow up from the whole crew! Highly recommend.
Jordan did an amazing job clearing the drain in my tub. Everything was done super quickly and explained thoroughly. I really appreciated the level of communication the company has with the customer.
Nick was scheduled to perform a sewer line cleaning. He showed up promptly, was also courteous and professional. We would use Nick again through RTSR.
Zach was amazing! Fixed the clogged main line. He was on time. Professional, and really knew his stuff. Highly recommend!!
Linda Alter-Personal email
a week ago
Ron the sewer rat never disappoints. They do a professional and accurate assessment of the sewer line from the house to the street. I have used them many many times.
Stacy Lundberg
3 years ago
The technician Rod was prompt, courteous and personable. Easy to schedule appointment online, great communication and Rod didn’t try to up sell me. Offered some helpful advice for upkeep. Very satisfied customer😀
Devin was fantastic! He is super professional and was able to fix the problem right away. He also gave me plenty of tips for long term maintenance. I was so pleased to have everything go so smoothly.
These guys were Great! Kept me posted on how the work was going. Worked tirelessly to get the work completed. Hope I do not need to, but I would totally call them again!!!!!
Brian Sikkink
3 years ago
I am a Home Inspector by profession. With the varying sewer companies I'm exposed to on the job, I can easily say Ron's is a superior service.I've had them out to my own home three times now to keep my line clear of roots and debris. They care, bottom line. Its not just a paycheck. Thank you Devin for going the extra mile, you kept me informed on everything you were doing.I highly recommend this company!
Great experience with technician Jon J. Our main drain in the basement floor was backed up, and he got it cleared pronto. He left the site cleaner than he found it and was extremely professional throughout. He also kindly accommodated my request to wear a specific type of mask and was very respectful of my COVID safety concerns. The service was reasonably priced, he did not push me to purchase any unnecessary service or materials, and the service gave me great peace of mind for the future. Also, I greatly appreciated the text prior to his arrival from the company, identifying Jon and providing background.
We heard about Ron the Sewer Rat from a neighborhood application recommendation.Jon our technician was very professional, courteous and explained everything that would happen during his time working on the pipe.He worked efficiently and left the area spotless when he was done.What I appreciated about the company is that their pricing is up front and per job, not the hour. Other places I called said they would come out for an estimate (charging for that) and then would make recommendations. We couldn't get a straight answer on what to expect for the cost.We decided to have a camera view of the main line after being cleaned and the cost of that was discounted because we were having the other work done. We had a report and access to the video by the end of day.I would recommend Ron the Sewer Rat without hesitation!
Christian was great and gave us valuable in info on adding sewer line coverage to our homeowners insurance - which we did that day (only $50/yr through our carrier). Excellent service and knowledge that he was willing and able to share
Maryanna Harstad
2 years ago
A friend and neighbor recommended Ron’s for a situation a few years ago and our experience was great, so Ron’s was the only service provider I called when our kitchen sink drain was clogged. They were able to get out within one day. The reasonable rate/price was explained clearly. The work was done within an hour. Devin explained the process and also provided useful information on maintaining a clear drain. Another great experience.
Kyle came out and was very informative and professional. They cleared the drain quickly, and then also gave me options for how I could get it further assessed.
It was a pleasure to work with Jordan J! He was super clear about what needed to be done, the pricing, and he took care of it right there and then! He was super professional and even recommended other things to keep an eye on!
Fast service within a couple of hours of calling on Friday afternoon. Professional, they even cleaned the tub after unclogging it sparkling white.
Meredith Oberg
a year ago
Christian was awesome. He was friendly, professional, and timely. He was very knowledgable and gave me some great recommendations for taking care of my old south mpls home. As a newer home owner I had some general knowledge extra questions in addition to the drain that needed to be cleared. He cleared that, left the house spotless and was overall wonderful.
Aaron Gondorchin
9 months ago
Jon did a great job! He called prior to arrival, arrived when he said and did the job great! He made sure that the drains were cleared and water was flowing! Thanks for the job! I will be using them for future work.
Kelsie Johnson
6 months ago
Once I called I was able to get an appointment 2 days later! I needed a video of my main line drain to start planning for future work needed. Very affordable and Jon J was very professional. 100% would recommend and use in the future!
At the risk over sounding too overenthusiastic about getting my drain cleaned, they were outstanding.90% of my angst when hiring a home services company relates to communication. Ron the Sewer Rat is exceptional in this regard. I received lots of real-time notifications about who would arrive and when.Our technician called ahead to see if he could come early (worked well for me).He was in and out in like 30 minutes and took care of the problem. Payment was easy (credit card via IPad).I would highly recommend!!!
Great service! I was able to schedule a next day appointment, and Kyle did an amazing job. He had to do extra work to locate and access the sewer stack, but was quick, professional, and super informative about the state of my pipes. He went further to make sure there were no residual problems in my floor drain as well. To top it off, their pricing is very fair. Highly recommend.
Matthew Amundson
2 weeks ago
Jeff was excellent. A good human who is knowledgeable and honest. I appreciated his kindness and compassion, while also doing great work. I will use this company again when the day comes that I need to.
Jenni Norlin-Weaver
3 months ago
On time, professional, friendly and got the job done. Great communication from start to finish. I’d use again!
Kyle was organized friendly and efficient
I like using this service
It is competitive in pricing and the use of a drain camera before and after the cleaning is a bonus.
Genevieve Saldibar
10 months ago
RTSR has always done right by us. We've used then for several calls over the years and they are always available, fast, friendly, and knowledgeable. They don't try to overcharge you for something not needed. While so far we have used them mainly for backups and leaks, we have them scheduled for a bigger plumbing job in the near future. We trust them with our home!
I've used Ron the Sewer Rat multiple times to clean my main line. Today was to take care of a toilet clog and replace a fill valve. Communication was great with texts and emails reminding me of the appointment and a phone call when he was on the way. Nice plus that they include a picture of the tech. Jon was professional and got the job done quickly. Cost was reasonable. Would highly recommend.
Susan Losacker
a year ago
Greg was very good at his job. He kept me informed about what he had to do. I definitely will request him again if I need plumbing work. He also was very good with the two dogs I had. Thanks for the fast and good service.
Jordan J was a professional, knowledgeable and patient technician. Jordan was careful, quick, and kind. He fully explained all aspects of the waste line from my house, and happily answered all question I had. A true professional and kind person. Thank you
Peter helped us out in the phone bright and early on Saturday morning and had Jon come out to figure out the drain issue in the basement. It was a messy one. He clearly explained some options and he got us up and running right away. Fantastic service! So glad we looked to them again since we had used the company for our home inspection years ago and still had the video of the main drain line inspection on cd. Jon even gave our three year old a coloring book. Thanks so much for making a stressful situation so much better.
Elise Meichels Parker
6 months ago
Wonderful! Jordan J. was kind, professional, honest, and patient with our questions. The process was clean, informative and efficient. Over all great consumer service from start to finish. Would 100% this company to anyone that needs these services.
We've had a semi-blocked kitchen drain for a long time, and it finally backed up enough to cause dripping under the sink and on the floor. Andy L did a fantastic job of fixing it this morning. He arrived early after confirming that it was OK with us and finished the job in less than an hour. He reamed out the the pipe, which extended into the basement floor, tested the water-flow several times, and cleaned up the area. He took the time to explain to me what the problem was and sent an email with notes on what he had done.
Josh Roberts
10 months ago
Excellent communication, including initial phone call, email and text reminders, pre-arrival phone call from Devin H (tech), and follow-ups email invoice. Devin wore a mask at the door and when near people in the house. Found and fixed problem very quickly and efficiently. Update: Used them again for blocked kitchen drain. Kyle provided same excellent service I've come to expect.
Melissa Paulson
4 years ago
Friendly and professional service. Had a plugged main drain, lots of tree ruts in the drain. The guy that Ron sent out was nice and understanding of my excitable dog. Got the job done fast and worked very clean. Plus it is always very affordable service. I only use Ron the sewer rate for all my plumming issues. I would and do only recommend you company.
Had some water back up in both basements of a duplex I recently purchased in Nov. of ‘19 around 9:30 pm. Naturally, I was very frustrated and anxious of the potential problems due to the fact that I had it scoped during due diligence prior to close. Another company had said everything looked great less than 6 months prior, so was worried that tree roots or worse had damaged something during winter or spring thaw.Gave Ron a call around noon the following day and they had a technician, Frank F., out to my property before 2:30pm. Frank was very courteous and professional, even asking if I preferred he take his shoes off before entering my home.Frank informed me after opening my main that there was indeed a back up, and the cause was luckily just some gnarly buildup due to our pipes being cast iron. He was able to clear the obstruction and even put a nice new brass cap on my main access for me. All of this was completed before 4pm with zero mess or sign he had been there aside from the new cap.Not only was the service prompt and professional, but the pricing was extremely fair, much less than I was expecting in all honesty. Let’s also not forget the peace of mind!Thank you Frank, and Ron the Sewer Rat for a job well done!
SS Personal Sojourner
3 years ago
Prompt. Thorough. Kyle really took care in fixing my problem correctly. He was good at expediting hia time and clearly communicating cost. Over all I highly recommend!
Peter Michaletz
3 years ago
Very quick to respond to setting up the appointment, and quick turnaround too! Came and cleaned our main line within 90 minutes, as estimated. Affordable and would highly recommend for old Minneapolis homes!
K Ofthemilkyway
2 years ago
The entire process was easy and I’m happy with the service I received. Our main line was cleaned out quickly and professionally. The technician, Jeff, was very friendly. Would definitely recommend Ron the Sewer Rat.
Beverlee Burgess Kajer
2 years ago
This is the best company! They are very responsive, courteous and informational. There prices are very reasonable for the work they do! I had another company out here that did not do there job, and the boys at Ron's fixed the other company's mistake. I should of called Ron's first! Please check them out before calling anyone else! You won't regret it!Thank you Trent and Jordan!
Chad Maryanovich
a month ago
Jeff came and cleared out our floor drain in the basement and gave a few maintenance tips. Always great service.
Meta Carpenter
2 weeks ago
Fast, professional, our tech Nick was just a nice guy too!
Lisa Clinton Loftus
4 years ago
I had Jeff from Ron the Sewer Rat come out to take care of a clogged bathroom sink. He was prompt, super professional, took care of the clog quickly & cleanly, and was a pleasure to work with. I’d definitely call him again!
Trent was great. Professional service, punctual, reasonably priced, explained his process well, provided his professional opinion of my unique plumbing situation upon my request. Have been utilizing RTSR for years and will continue to do so. Thanks Trent!
Fast response + Above and beyond service. We were able to get service the day we called. We had an especially tricky clogged drain. Jeff worked tirelessly to get it cleared for us, answered all our questions, and left the basement in tip-top condition after he was finished. Nothing but high praise!
Rod from Ron's Sewer Rat is one of the most pleasant contractors we've had in our home. And considering we've been renovating for the past 2 years, we've seen our share. Our sewer backed up at 4:00 on the Friday before Christmas. We called and he arrived within 30 minutes. Wow! He was friendly, informative, and efficient. So of course, we highly recommend him and the company.
Our technician was Frank. He was personable, on time, and did a great job! He was wonderful! Will use them again!
Andy Swanson
10 months ago
Trent was fast, responsive and got the job done in no time. Wouldn’t go anywhere else when it comes to drain cleaning. Gotta love transparency around pricing. 5/5.
We had another company come out first to drain our mainline and were not at all impressed. Decided to call Ron for a second opinion and am so glad I did! Not only we’re they more professional and friendly, but they offered a more substantial clean out option for hundreds less than the “other guy”. Would highly recommend!
Sally Dietzenbach
2 years ago
Frank (our technician) was amazing! Super friendly and professional. We had no idea what kind of services we needed, we just wanted to make sure we weren't in danger of a sewer back-up. Frank got us all the information we were looking for and figured out how to get us the lowest price possible. We will definitely be hiring Ron the Sewer Rat again in the future!
Christine Anderson
2 years ago
Ron the Sewer Rat was recommended to us by our neighborhood Next Door and by our daughter. We got an appointment in a timely fashion. Tim was on time. He was so positive. Tim explained everything to us and answered our questions. He was efficient, thorough, and professional. We will definitely use this company again!
No complaints - the tech was very professional, showed up when they told me he would, and the price was reasonable.Update: used them again this week for main line maintenance and it was a very good experience. I especially appreciate the thorough communications.
Adriana Morales
4 months ago
Erik was very professional and helpful. He was able to clear our line and we are up and running again. He explained in detail what was happening and showed us the video.
Highly highly recommended.
Slade Baumann
3 years ago
Kyle came to do a routine sewer line cleaning on the house we recently purchased. He was quick, concise, and was able to explain everything for us. He even inspected a secondary drain line for us while he was in the basement. It was a pleasure to work with him.In addition to the service itself, I really appreciated the automated text/email in advance containing picture of professional who worked with us. It was good to know what/who to expect. Highly recommended.
Michael Freeman
3 years ago
I've had my home's sewer pipe cleaned out by these kind of people since 2009 and each person that's come over to my house to do this has done an amazing job. Explained everything that they're doing to me in an easy and relaxed manner. Given me examples of what's going on if I asked for it helped with cleaning out the old shower drain in the basement. Let the pros focus on what they do and all you will get is an amazing job thank you so much to the four different people that have been to my house.
Chris Baker-Raivo
a year ago
Trent was on time, extremely communicative, and kind when I had a lot of questions. It is hard to find someone you can trust- I definitely trust this company. Excellent service and results- I will absolutely use again.
Nick was fantastic! Very helpful, professional, on time, fixed/explained the problem, and went above and beyond the scope.
Samantha Herrick
3 years ago
Tim from Ron the Sewer Rat was incredibly helpful, friendly and knowledgeable. Scheduling was a breeze, he showed up promptly and did great work. Highly Recommend and we will definitely use them again!
Brian Reinstra
6 years ago
Extremely professional. I have been using this company for years. They are on time, courteous, fairly priced and do excellent work. They recently discovered a broken clean-out in my basement and came up with a solution. The work was done in 3 hours and my problem is now solved. I highly recommend these guys!
Trent was my technician. He was very efficient and helpful. I found him to be quite personable and kind. He finished the job within 30 minutes of arriving. Our family has used Ron the sewer Rat for close to 3 decades and they are, without question, top notch, high quality, reasonably priced and available usually the same day! I highly recommend them. E. Blanchard
SirAbcde Shadowpaw
5 years ago
I just had them out and it was a pleasant experience. Easy to schedule. They were prompt and arrived during the quoted time frame. They even identified a separate issue and advised how to fix it myself if I wanted or how much it would cost for them to do it. I feel like I got a very fair price.
We had a sewer line inspected by camera for tree roots/tile condition by Jon M. I received text messages from both him and the company about when he'd be arriving, he arrived as expected. He was very cordial indicating I'd receive a camera video of the line as well as written summary the same day which I did. Jon M. is very professional.
Brianna Cundiff
4 months ago
My shower drain was clogged, so I called a plumber. Communication between the technicians was horrible, they told me different things to my face than what they put in their internal notes and would not clarify what needed to be done. I still don’t have a clear idea of the work completed and they are difficult to get ahold of. Their office staff also doesn’t communicate well, one telling me they could book over email and one telling me they could only book over the phone. They haven’t responded to my email outlining my difficulties with their service. I feel somewhat like I was taken advantage of for being a young female homeowner.
Kristin Haubrich
a year ago
Kyle was very professional and on time! The drain was cleared in no time. He was courteous and very nice. We are kind of clueless first time homeowners and he was very understanding about our questions and answered them all. I will use them again and highly recommend this company. Very happy with them!!
Clara Elisabeth Sanders
3 months ago
Very prompt, responsive, friendly tech (Jordan), good value, very good experience. Thanks for helping in a stressful sewer-back-up experience!
Trent was very professional and service oriented. I am super impressed by his work, his friendly manner and diligence to the task at hand. I would highly recommend him and Ron the Sewer Rat services - they are the BEST.
Tim did my kitchen sink and he was very nice, professional and very thorogh. I have used Ron the Sewer Rat for about 5-6 yrs now and I really trust them.
Dawn Agort-Kurth
3 years ago
Ron the Sewer Rat is my hero once again! Superb, professional, friendly service from start to finish. Jordan was a terrific technician today. I needed a main sewer line cleared and he had it done within an hour and all cleaned up - smelling good as new! I wouldn’t even consider calling another business.
Todd Helmer
10 months ago
I really appreciated Jeff G.'s assessment for the scope of work to complete and protect my aging system. Thanks for doing a great job and correcting an issue that has been plaguing my system for some time.
Anngie Kleese
2 months ago
Tim K arrived promptly. Explained work to be done and completed it quickly. He then cleaned up
Our basement floor drain backed up and started flooding water in our basement. Ron the sewer rat was able to come out immediately and get the job done with in 30 mins. The technician that came out Rod was very nice and also offered tips and suggestions. All around great company.
Valerie Geisdorf
3 years ago
This was the second time I have used Ron the Sewer Rat (2 separate houses) and both times I have been pleased with the service. They were able to get someone out there the next day and they arrived right at 8 am so I didn't have to wait around all day. I feel that they do honest work and never feel that I am overcharged.
Brittany Schreiber
a week ago
After reading about a million online reviews, we chose to go with RtheSR for a preventive sewer inspection. It was easy to set up the appt and Jon was on time and very personable. Jon was not pushy, but instead only recommended a cleaning after inspecting and explaining what he had seen. We thought the price was fair and will likely use them again for plumbing services.
Trent C is a pro. He was thorough, knowledgeable, professional, kind. Explained what he was doing, walked me through the cool video of my line after he'd cleaned it. And provided me with recommendations for needed repairs. Will definitely use Ron the Sewer Rat again.
Joshua Lindquist
2 years ago
Extremely professional and kind. Worked quickly and communicated everything very clearly. They even sent a picture and bio of the technician before they arrived, which I thought was a nice touch. Would definitely recommend.
Roman was fantastic! Hope to work with him again. He was friendly and knowledgeable. He replaced the leaking strainer baskets in our kitchen sink in no time and left the plumbing underneath cleaner and tighter than it has been since we moved in. Much appreciated!
T-Jay Wojciechowski
4 months ago
Jeff the technician was kind, courteous and knowledgeable. Accessed the situation, explained what needed to happen and then got right to work!
Thanks
Bill Schwanke
a month ago
Outstanding experience. John M. was courteous, professional, knowledgeable with excellent communication skills. Verified work to be done (Boiler back-flow device test) and explained how it would be accomplished. Made sure all questions were answered before leaving. Highly recommend Ron the Sewer Rat. Thank you, John.
the lovely Cleo
3 years ago
The ron the sewer rat company sent out Jordan to scope and inspect the line , he had the knowledge to answer all of our questions. It was obvious to us he knew what he was doing , he did not rush through the job, let us know what was happening, he was polite (even removed his shoes) he told us what he recommended (totally reasonable). I like that this company posts its services and prices on the website. I knew what to expect with pricing with the services i had asked for. Also tomorrow I should have a video of the scoped pipes in my email. Im happy with this service call.
Alicia Streiber
3 years ago
Nothing but 5 stars for Ron the Sewer Rat! Jeff G. and his assistant were extremely professional, kind, and clean. They didn't try to sell us any extra services, and arrived within the timeframe we were given. When they were 20 minutes away, we received a phone call from Jeff, an email, and a text letting us know. The text and email also had a photo of Jeff, which is extremely helpful so we didn't feel like we're letting a stranger into the house. Ron the Sewer Rat goes the extra mile for their customers, and we'll keep going back to them for their services!
The NoPlaceLikeHome Real Estate team has referred our clients to Ron the Sewer Rat for many many years. Today, I had the pleasure of using their services at my own home. One would not typically call needing to have their main line cleaned out as a pleasure - however like every other experience we have had with Ron the Sewer Rat, it was actually a pleasure. Thank you so much Technician Jordan J. for being thorough, knowledgeable and conscientious. We now know first hand why our clients always have great things to say about your company after we refer them to you!
Jennifer Ortiz
2 years ago
Kyle assisted us today with a clogged main sewer line. We were extremely concerned as it happened very quickly. Kyle was able to fix all of our issues and even cleaned our basement steps and entry from footprints afterwards - when I saw the cost I though he had forgotten to add something! I will never call any other company again. Extremely professional, upfront with costs, very clear explanations on what was going on and tips on how to mange going forward. I cannot give enough stars.
The inspection was great! They gave us very helpful advice regarding next steps, including some referrals and tips on what type of services we should be asking for in order to save money.
Had tech Christian over to address a clogged main floor drain. He was very professional and fixed the problem quicky. Highly recommend!
Best best best service ever. Jorden was fantastic! Very friendly and determined . We have a long line 153 ft and he was working it till it was clear can not say enough about the great work. We had a different company out here first and they couldn't get it open and gave us an estimate of nearly $2000.00 Jorden got it done prefect for under $300.00 We have a new plumbing company . Don't waste your time anywhere else this is the real deal. and a Family owned buisness Jorden Is AMAZING !!! I give him 10 stars
Great customer service! Made the appointment they kept us up to date via emails and texts.Pays to have Technicians that have experience.Tim diagnosed the issue and got right to work rooting out the tree roots that were the issue. Initially we thought we'd have to have CIPP pipe liner installed in the spring because of collapsed pipe. Also sewer drain cleanout buy the waterline main had blown it's cap off! Two and a half to three feet down in a hole.Great service at very reasonable rates!Thanks Tim!
Sarah & Zac Quayle
3 years ago
Thank goodness for Mike and Devin from Ron the Sewer Rat. We had another company come out to work on our main line and they were unable to do the job and they had suggested us down a costly and unnecessary path. We decided to call Ron the Sewer Rat to get a second opinion - PHEW! Mike and Devin were complete rock stars. Stayed here late in order to get the job done, went above and beyond our expectations and saved us thousands of dollars. To not be able to use water during the stay at home order would have been so stressful for our family and the team made sure we were taken care of.We would recommend this company without any hesitation. THANKS GUYS!!!!
Tamara Fecht-Nelson
a year ago
I left a message at 5:30pm the previous evening.They returned my call by 7:05 the following morning (as the recording stated). Nick came to our house and by 9:00am the bathtub drain was cleaned. Nick did a fabulous job, he was professional, kind, knowledgeable and friendly, I'd use them again and refer them to family and friends!!Thank you for the GREAT service.
David Maggitt
2 years ago
The technician today was outstanding . Very knowledgeable about the scope of the work being performed and very informative about arrival time and cleaning up after the task.Very professional service by the company , easy to do business with. My rating would be 10.5.
Linda Makinen
11 months ago
Tim found the site of the drain issue and cleaned it out quickly. The experience with this company has been professional and courteous. We will use this company again.
My technician Rod J was amazing! As a first time homeowner I wasn't sure what to expect in this situation and he was very knowledgeable and friendly. He even shoveled a few of my steps to an outside entrance before I arrived. Would highly recommend!
Megan Krueger
7 months ago
Super professional, efficient and affordable! We definitely use again and highly recommend. They gave us a good plan if we need additional work done.
Christine Oliver
3 years ago
They were able to come on short notice and the tech was on time. Pricing was upfront and fair. Tech did an excellent job and was very pleasent to work with! Very knowledgeable. I will call them again!
Andrew Holmberg
a month ago
Clogged bathroom sink. Jeff cleared it out quickly, was very knowledgeable, and did a through inspection before starting any work.
Our experience was great. Frank was super efficient, kind and professional. He came out on a frigid day and we really appreciate his help. We'd highly recommend Ron the Sewer Rat for your plumbing needs.
Kristi Anderson-Hermann
4 years ago
Tim and Mike from Ron's were at my house today and they were fabulous! In January I had had a different company here to try and fix our sewer problem. However it really was not fixed. Toilets began backing up again. Today Tim and Mike were like detectives trying to figure out what was going on with our somewhat complication system. They spent time getting it figured out and then fixed the problem. They were diligent, hard-working, polite, responsive to my questions and knowledgeable. I give them the highest recommendation. They even help me shovel the driveway so they could put their truck there. They were great!
Kamala Udayamurthy
a year ago
This company provided the BEST service I have received in a very long time. The technician, Jordan was on time, efficient, and left my place clean!! Mine was a complicated project and he took the time to explain and show everything to me as he went. If you are ever in need of plumbing or pipe cleaning services, I highly recommend this company.
I used this company for the second time in August of 2023 and was just as pleased as before. Jeff G inspected the line at the house we're selling and did a good job of explaining the proceess. He was thorough and gave good advice. I wouldn't hesitate to use this company again.Jeff G did a thorough job of cleaning and inspecting the sewer main. He found a hole and cracks in the main and gave me recommendations for repair and whether or not the repairs were critical or could wait until Spring. He was a pleasure to work with.
Miriam Johnson
a year ago
Nick was courteous and knowledgable and persistent with clearing out our main sewer line. He also made a point to clean up well when he was finished. The communication of who was coming out to the house and when with a text and email including a photo of Nick was very appreciated. Highly recommend.
David Wrobleski
3 years ago
Got an appointment the same day. Recommended by another plumber that was backed up with appointments. They did an amazing job clearing our drain clog that was backed up with debris and grease. Done within an hour. Fair price. They also cleaned and recorded our sewer line when we bought our house. Highly recommend.
on time, professional, job done well, gave good advice on an additional issue, and pricing was fair.
I’ve lived in my place close to 4 years and never go ahead of the annual south Minneapolis sewer cleaning. For this cleaning, was able to leverage Ron. They were on time, professional and friendly. They also fixed an issue a previous provider created with the wrong cap being installed. I’ll be back!
I was able to get an appointment same-day for a main sewer line back up and they did a great job of communicating timelines and pricing up front. Jeff was really pleasant to work with and was able to get our lines cleared quickly. I’d absolutely recommend this service for anyone with sewer drainage issues.
Rod J was professional, polite and very competent. He fixed my clogged bathtub drain quickly and gave me actionable advice on how to prevent the problem in the future. I am very happy with the service!
Nikkole Walker
3 years ago
I was in a bind with a short inspection period when buying my house and they made it out within a business day. Technician Kyle was prompt and very professional. He took the time to review the video of my sewer lines with me and expressed his recommendations on maintenance.Very quick and easy to work with!
Meredith Cummings
8 months ago
Very knowledgeable and professional. Jeff helped us out with sewer and drain cleaing, and thoroughly explained what he was seeing and the reasons behind his recommendations. Definitely felt we were doing exactly what was needed, neither more nor less.
Easy to schedule online. Great communication, received a phone call quickly after scheduling. They called 30 mins before arriving at the house. Professional when performing the sewer inspection, and had the report and video to me later that afternoon. Thanks!
Alan Lichtenheld
3 years ago
We've been using Ron the Sewer Rat for 5 years now, and have been very impressed with their service each time. On the most recent occasion, Trent was very polite and respectful, and did a great job. He explained everything thoroughly and was in and out of the house quickly with minimum disruption to our work day. Highly recommend!
Jordan was truly outstanding to work with! Quickly found our issue, fixed it, and then educated us on how it occurred. I am so grateful we found this company!
Bait and switch. Was told sewer line cleaning would be 228.00. When I got the bill it was 120.00 more.
The company is very good about communicating when the service person will arrive for the appointment. Jeff was punctual and prepared, answered all my questions, and took care of the issue quickly. Excellent service at a good price.
Stacey Robison
3 years ago
Helped us get to the root of the problem! We even got our appointment bumped up when another customer canceled giving us peace of mind over the weekend. Frank was great! Update 8/28/2020: Had the mainline cleaned and Jordan was polite and efficient! So excited not to have any issues.
Lindsey Olsen
2 months ago
My kitchen sink was clogged and they were able to come out later that day and get it fixed. The tech was professional and cleaned up after themselves. They also cleared my main sewer line a few years ago. Its always inconvenient to have a backed up sewer, but these folks have made getting resolved as painless as possible.
I have used RTSR multiple times a my properties and clients' properties. They are always responsive, professional, and thorough. There's nobody better for sewer line cleaning and inspections.
Great customer service on the phone when scheduling. Jon J. arrived right on schedule, was very professional and knowledgeable, and did an excellent job descaling our sewer line. The price of the services are very affordable and much better than Roto Rooter. I would definitely use them again!
We had what seemed to be a backed up floor drain, but Jeff G. diagnosed it as a main line blockage. Our main line clean out had been buried in concrete when the previous home owners had the basement trenched sometime in the distant past and the only other clean out we could find was in a smaller drain line that served the toilets, hidden behind drywall and a stud. Nevertheless, he was able to get a smaller blade down it and cleared out the root blockage so we now are free flowing! Great customer service, very reasonable pricing and very careful and respectful of our house. Highly recommend!.
We highly recommend Ron the Sewer Rat for any work that needs to be done on main line and small drain work as well as sewer cleaning. They provide excellent customer service. We had an emergency problem and the company re-arranged schedules to make it possible to take care of this problem the same day. They were professional, knowledgeable, and made it a priority to answer any questions we had. We also appreciated that they were conscientious about cleaning up.
We had had trouble with our Drain backing up. Had used a competitor on a referral. That went poorly. Was then referred to Ron by a neighbor. It couldn't have gone smoother. From the communication after the first call, to the service itself, then professional follow up. Our technician was Jeff, he explained everything, and was extremely professional. I will recommend for sure.
Jordan, our technician, was on time and thoroughly professional. He cleaned our main line out to the street and showed me every location within the line that had roots or low spots. I now have this information for future reference. He also did not try to upsell me on expensive repairs, which other places have tried. Honest, thorough, clean, and informative. Would highly recommend.
Barbara Lehmann
a year ago
Tim K was thoughtful, wore a mask, took off his shoes and explained what was happening with my toilet and bathtub drain. He fixed them both. I am happy with the service
Gerve was great. He called 20 minutes ahead of time, arrived on time, and made an easy job of cleaning out our main sewer line. He thoroughly tested our system afterwards to ensure everything was working correctly. He was friendly and professional. I strongly recommend Ron the Sewer Rat for your plumbing work.
Devin helped clean out our central drain and replace a bit of piping that was in need of repair. Courteous and friendly, we couldn’t ask for a better plumber. He explained things as he went along, giving us clear choices when needed. Devin also was really neat and did a great job cleaning up the job site. 5 stars!
Jordan thoroughly explained what he did and what the condition of the sewer line was so I could understand how the root issue could impact my home both cost wise and in future issues. He recommended next steps and suggestions i could make to the seller of my home before finalizing the sale which could save me money down the road. Clear, concise and profesional as well as a nice guy!
I called Ron THE SEWER RAT and within hours They came and took care of my problem and did a fantastic job. They came with a great referal and they will do the job for you! I will never be at a loss for a good plumber again. They are really great, so trust your gut and give them a call. And they offer a resonance rate for the job. Plus, I love their company name. RON THE SEWER RAT. #1 in my book.
An honest professional service. They were able to schedule promptly, and arrived on time. They were able to address the issue and provide me guidance on what my next steps should be. Went the extra mile on putting the toilet back, and really impressed me with their knowledge and experience. No upsell, no BS.
Christian Poynter
a year ago
Moved into a older house and the drains were very clogged. These guys were available quickly, at a much more reasonable price than the other plumber I had called. Trent was very friendly and had the job done quickly - nothing to complain about!
Mark Nicholson
a year ago
Jordan rocked it! He quickly found the clog, cleared it and went on to scope the main line to ensure there were no other issues downstream. He took time to clean out the mainline while scoping it and talked through what he saw while noting distances. Overall - a really great experience. Thank you, Jordan.
Andrew Gieseke
5 months ago
Our contractor used this plumbing service for our full kitchen remodel. We had some old black piping replaced, a new sink installed, faucet, garbage disposal, RO filter system, and dish washer. Even though the contractor purchased an RO system that was not compatible with our faucet, John used his expertise to modify the system and make it work. He was also able to swap in a different sink ring that I had purchased previously to match the faucets. Very easy to talk to, extremely professional, and top notch quality service. I have a future project in mind and this will be my first call.
Andrew Voight
3 years ago
Rod did a great job. He was polite and professional, and informative on the current state of our sewer pipe, and frequency in which they would need to come out. I’m a continued customer until I move to a house with no trees.
Succeeded where 2 other drain cleaners failed. (I should’ve called RTSR first). Fair price with no strings/upsells.
Allison Thuleen
4 years ago
Jon was so great to work with! He was incredibly understanding and flexible as we had to adjust timing based on the sellers of the house we were looking to purchase. Such a great company to work with. I would highly recommend them!
None “bdcffs” None
3 months ago
Tim was great. Very friendly and respectful. Did a great job and answered all my questions. Highly recommended.
Emanual did a great job! Very efficient, very good customer service. Thanks!
We have used Ron the Sewer Rat regularly for several years to clean our sewer out to the street. The technicians are always friendly, knowledgeable and have our records from previous visits so they know what has been done previously. Prices are very fair. This last time Tim was very personable, knowledgeable and efficient. All done for another couple of years.
Roman from Ron the Sewer Rat was efficient, professional, and made sure I knew what he was doing and why and fixed everything that needed to be done. I would definitely recommend them and will use them in the future.
Michele Justesen
2 years ago
Great service! On time. Professional. Friendly. Received a text prior with the picture of the tech. Love this. Nick was great and cleared the sewer line from the house to the street. Darn tree roots! Reasonable rates too! Highly recommend.
Fast, responsive, did a great job. Joe M was courteous, asked if I had questions, and explained things very well. Highly recommended!
Michelle Miller
a year ago
We got a new washer and the drain started backing up. I called to schedule and appointment and it was booked for the next day! Tim was amazing. He explained what the issue was and fixed it promptly. I would use them again for any plumbing issues. I highly recommend! Great service - great pricing!
Had Frank out clear the drain today! Very friendly and professional. He was considerate when bringing his tools into the basement and was careful not to bump any walls or make a lot of noise. Would definitely recommend him!
Michael Saunders
3 years ago
Had a nuisance clog occurring deep in my kitchen sink drain, rented a mechanical snake twice to avoid paying a plumber, but I couldn’t fix it the 2nd time. These guys were available the same day and unclogged the drain in an hour. The tech Devin was very professional and courteous. Had I known how affordable these guys were I would’ve hired them a long time ago. I will always call these guys first from now on.
Kristen Norman
5 years ago
Great communication and great service by Mike. When another appointment was going longer than expected, he was in frequent communication with me to keep me updated. We've worked with Ron the Sewer Rat for many years and they will continue to be our go-to company for sewer-related needs.
Michael Simon
3 months ago
Jeff was fantastic. He was very professional and explained everything he was doing. Outstanding service. Thanks so much.
Christopher Krabbenhoft
3 years ago
Exceptional Service Technician Frank. Exceptional company. Called on Sunday was lucky to get booked next day Monday, thanks Anita. Ron the Sewer Rat company offers more service at an incredible price. I received camera service and main drain cleaning. no other company i’ve used offers this complete service. Don’t wait for your drain to back up get your service booked.
Trent was polite and very thorough. Thanks so much!
Kelly Savage
7 months ago
Kyle was very professional and made sure I understood what he did and had me verified I was pleased with his cleanup. Will use again!
Trent was friendly, professional, knowledgeable, and clean. He made it a point to clean up and follow the scouting, leave your campsite as neat or neater than when you arrived rule. He worked hard and after finishing he took a moment to explain the process and shared a couple of sewer tips. I really appreciate how fast I was able to get help, within hours. Hopefully, I will never have another plugged sink, toilet, or tub, but if I do, I'll call Ron the Sewer Rat.
Joshua Christianson
a year ago
Ended up cleaning our drains and replacing our water heater both in the same day. Excellent prices and service.Definitely recommend!
Jay Pettengill
3 years ago
We had a fantastic experience having Trent do a main line clean-out. The work was fast, thorough, and very reasonably priced. Trent was extremely professional, ensuring that no mess was made, and perfectly replaced the carpet that had to be pulled back to access the line. I will recommend this company to anyone who asks!
Bottom line: They did what they said, how they said, in the amount of time they said it would take, for the exact amount they quoted. Top notch experience all around and good communication!This was about 2 months ago. We had some tree roots backing up our main sewer line and needed it augered. I made an appt online for the next day and promptly got a call offering an appt the same day. Jordan came out later. He let me know when he'd arrive and he was on time. He knew what needed to be done and confirmed the price. No up-selling or silly fees, just a nice guy doing his job well.Will definitely use again in a few years when the roots grow back. Thanks!
Trent did a great job, was friendly and thorough. The office and communication was great to work with. Would definitely use from now on.
We had them out to clean our mainline and our kitchen sink. The process from start to finish was exemplary. A few minutes before the technician arrived, I received a text with his picture and a short bio (very nice touch). During the walk thru, it became apparent that our basement stairs were too tight to fit the snake tool so the technician immediately called his dispatcher and they swapped another guy out who had a modular tool in his truck. Very good communication and flexibility; workmanship was top notch.
Kyle came to my new home for a mainline cleaning and inspection. Great friendly service and I love that their prices were posted on their website. No billing surprises! He also found a floor drain that needed a clean out and now all the drains in my place are super fast. Couldn't be happier and will call these guys again when I need it!
Julie Paulson
4 years ago
I had heard great comments about Ron the Sewer Rat and they did not disappoint. Lee was great at cleaning out my drain in the basement, explaining the process and cleaning up afterwards. The price was also reasonable and no surprise charges. I would highly recommend them!
Great Service! Had a recurring clog in 2 kitchen sinks. Used same plumber 3 times in 2 years, was charged $$$ each time. Called Ron and had appt in 2 days. Tim K used machine to drill out the plug, and explained how to keep the drains clear. Lower cost compared to others. Thanks Tim & Ron!
Brandon Walker
10 months ago
I had an idea of the pricing going into it and it actually ended up being on the low end of the quote. Quick service and friendly tech (Kyle). He explained everything well. Everything was resolved with the visit. I would use them again.
Laurel Needham
4 years ago
Ron the Sewer Ray was great! They were able to come out the next day after calling and were very professional. Trent was knowledgeable and great at explaining things to me. I was very happy with his service!
Very happy with the service I received today from Ron the Sewer Rat. The technician Frank was on time, polite, and thoroughly explained the process and cost upfront. Frank completed the job, did a thorough cleanup, and made sure everything was running smoothly before being on his way. If you're needing services for a sewer line or internal Plumbing I highly recommend Ron the Sewer Rat.
They did a great job once again. Due to a lack of communication at home, we needed for them to come earlier than the end of the scheduled period, but they got here in time with no problem whatsoever and would have gladly rescheduled if needed. We always call them when we have slow drains or a backup. They're the best!
Ryan Bolduan
5 months ago
Ron has been my go-to for sewer cleaning for well over a decade in a house that needs it regularly. Compared to the other big players Ron's service has always been better, faster, more consistent, and a good value and at this point I use them every time (read: like clockwork with the big tree in my front yard) my sewer backs up.
Jeff G was professional, friendly, and helpful. He cleaned out our main drain, which was heavily obstructed with tree roots. He offered tips for maintaining the drain and explained all of the work he was doing. This company is up front with their reasonable pricing and were able to complete the job in the estimated time frame. We were able to get a same-day appointment and Jeff arrived promptly. One thing I really appreciated is that they sent a picture and short bio of Jeff so I was reassured knowing who would be in my home. Thanks so much!
Lauren Altschuler
2 years ago
Who knew that a sewer company could be SO POPULAR! But I get it. They schedule the call. Call in advance of the appointment. Text a photo and some personal info about the technician. Show up on time. Nicest service guy ever- Rod J. And text the review option while paying. Smart business. Great company. Recommend.
Jon J is respectful, responsive to questions and no mansplaining! Service was great. Appreciate the multiple ways the company communicated. Text, calls and email. Scheduling online - fabulous.
Candice Bonrud
2 years ago
Would definitely use Ron the Sewer Rat again for any drain services. Jacob was on time (early!), very professional, wore PPE while in the house due to COVID, and was able to clean out our very tree root clogged pipes in an hour for only $198. Great company, very professional, quick response times, sent texts with the picture and name of the technician ahead of time, and gave great, price effective service.
This company saved me a huge headache and thousands of dollars. After another contractor charged me $400 to TRY and fail to clean the line and then camera it to see roots, they told me that my only option is to tear up my front yard for $6,000 to solve my root problems. Mike from Ron the Sewer Rat came out instead and completely solved the problem in under 2 hours for a great price. I would give them a 6 out of 5 if I could. A stand up company with good employees.
Brad VanderVegt
2 months ago
Fantastic technicians who perform great work. Give them a try, you will not be disappointed.
Shirley Hobson
2 years ago
Our technician was Trent and he was phenomenal. He was fast and got the job done. I called him out to my elderly moms house cause her basement floor drain was backing up. We had a previous company come out and give an estimate of 6,000. We called Ron the sewer Rat for a second opinion, thank god we did! Highly recommend. FYI- it turned out to be tree roots in the sewer line not busted piping!
Frank Grazzini II
5 months ago
I've used this company a couple of times over the past 5 years, and they've always been very professional, courteous, and informative. They don't try to convince you to do unnecessary work, which is refreshing. Will definitely have them back in the future.
Ruby blacklab
3 years ago
They were really great to work with from the initial phone call to the clear communication each step of the process updating us via text and email. The job was done well, costs were exactly as quoted (no surprises) and no mess was left behind for us to clean up. The video was clear and easy to understand. We would definitely recommend Ron the sewer rat's to anyone needing their services.
Paige Johnson
3 years ago
My boyfriend and I just had an offer accepted on a house. During our inspection, the sewer cap wouldn’t come off. So we were referred to Ron the Sewer Rat. Kyle was awesome! He kept me informed on what was going on. I would recommend and use this company!
Devin worked on my home. He quickly identified the issue and made a recommendation. I needed my main line cleared.Devin explained the charges for the service and was clear on the time estimate. He explained the additional charges if the work exceeded the one hour time frame. He explained the charges per 15 minutes and hourly beyond the initial hour.He was able to clear the blockage in about 90 minutes. I paid for a video recording of my sewer line, for record keeping purposes.I appreciate the quick response of Ron the sewer Rat service. They are professional and pricing is reasonable.
I got referred to Ron the Sewer Rat from Norbloms Plumbing (which is great too). Jordan J was our service tech. From the moment he stepped in he was very welcoming. Once he saw our drain issue he was honest and upfront and gave me pointers and options for our drain issue. He was awesome! I would recommend this company to anyone in the local area. Jordan was awesome too!
Trent was great. Showed up on time, worked quickly, was professional, and did a great job explaining the results. We will definitely call and ask for Trent and will use Ron the Sewer Rat every time we need work done. Thank you!!
Our technician Tim K arrived on time and got straight to working on our clogged sink and fixed it in a timely manner. He also help fixed our leaking line under the kitchen sink. Thank you so much Tim.
Taylor Dewitz
4 months ago
Devin H was great and very professional. I was holding my sick kid, so Devin removed the baby gate himself in order to get the tools downstairs. He also gave me a few tips for trying to avoid this issue in the future.
The basement drain had started to back up. Nick H took the time to diagnose the problem and cleared the drain in about an hour. He was timely, helpful, and professional. I would definitely recommend this company.
Andrew Haugland
3 weeks ago
Just had RTSR come to my new house for a second time. Straight forward servicing and pricing with quality work. Couldn’t ask for more. Truly a hidden gem of a company in the Twin Cities. I can’t recommend them enough.
Always excellent service in diagnosing issues with our pipes and cleaning the tree roots from our main line. Very knowledgeable technicians.
Worthless Worthless
2 weeks ago
Jon was great! I highly recommend Ron the Sewer Rat.
Fast, professional, friendly service. They cleared our slow laundry sink line and stopped the floor drain backup. Very good at what they do. My kids enjoyed the coloring book they leave after service.
I was referred by my plumber when I had a sewer drain issue- and he was right on! Ron's can't be beat! I own and live in a multi-unit building- situated right next to city boulevard trees. This is the second time I have used them to get roots out of the line. Both times,staff and service has been outstanding! It has been timely, great with reasonable prices! From all of us at 374- thank you!
Kate VanCleve
a month ago
I’ve owned my home for 30 years and have finally found my forever plumber! John was a master in all sense of the word. The work was transparent on the invoice and he explained what was done in great detail. It is always joyful to know you don’t need to worry about having a great partner in your back pocket!
Rachel Stensrud
2 years ago
Mike was fantastic and came out as a second opinion from one of his colleagues since the first try they were not able to resolve the issue. The pricing was incredibly reasonable, he was friendly and knowledgeable. I highly recommend their services and am confident that I will be using them for all my sewer needs moving forward.
Bobbi Stegora-Bina
a year ago
Love Ron the Sewer Rat! Always prompt and thorough. We’ve used them several times in this house with its aging plumbing. The best advice always.
Andy and his partner in training were AWESOME and very thorough! It was our first time using Sewer Rat and we were more than impressed with their service as well as attention to details. Have already recommended your service to a friend. Thank you very much for being thorough, honest and prompt!
Easy to schedule. Day of service (non emergency) Kyle called and asked if he could come early. He was professional, tidy, and explained each step so that I might be able to keep my garage drain clear in the future and not need them again -- though I'd use them again if i ever need to!
Mary Lou Cohen
10 months ago
This is our second time using this organization and we have complete confidence in their work. They are prompt, communicative, knowledgeable and kind. With such heavy equipment going into the lower level, there is never a complaint but simply care of our home. Thank you Nick!
Jonathan Babcock
a year ago
Very quick service, technician Jordan was on time and did a great job cleaning the clogged main drain and also keeping everything clean. I would highly recommend.
Came on time. In and out in 1 /2 hours. Excellent work, reasonable price.
Brian Lebakken
4 months ago
Easy to book, prices quoted up front, arrived on time, and fixed without any issues. Same day fix for a blocked floor drain. All I could ask for!
Lee came to inspect a home I'm looking to purchase and did a wonderful job. He let me watch the screen while he ran the camera through the line and explained what I was seeing and anything that could be an issue in the future. He was professional and respectful. I definitely recommend!
My technician was great. Arrived early, got right to work and main drain was cleared in less than 45 minutes. Repeat customer, no reason to use anyone else but Ron's!!!
Had a great experience with Ron the Sewer Rat. Jeff G. was excellent in walking me through the process and candid about not courting trouble in being too aggressive in treating without checking first. I would HIGHLY recommend the company and Jeff G!
Justin Larson
4 months ago
Best plumbing business in town! I had a seriously clogged main line sewer that was causing backups in my floor drain. After having a different company come over and scaring me with having to dig up my yard without actually diagnosing the problem, the technician at Ron's was able to reason through the situation and get a plan of attack to clear the line. He went on to say it was one of the worst hes ever seen, but he was able to clear it and everything is working now. Recommend this business to anyone. No gimmicks, no sales just hard work to get the job done.
Curtiss Mayenschein
4 years ago
Came highly recommended from multiple friends and I can see why. Rod was really friendly. He answered a bunch of questions I had and was honest about how often we needed to clean out our main line. He was not trying to oversell any services like some of the other folks in town. I only wish I had a company with this level of service for all the mechanical items in our house!
Jeff was fantastic. Very nice and courteous. Knowledgeable and thorough making sure the drain was clear and no leaks were detected. Great service.
Jackie O'Connor
3 years ago
Jeff G was on time, very professional, courteous, and got the job done quickly and effectively. I HIGHLY recommend Ron the Sewer Rat and will use them again if I have any plumbing needs! What an awesome company!
Jeff G was awesome. Professional, on-time, and great at explaining things. Definitely would recommend and use again.
Technician Rod was really great. He did a video inspection of the line and found nothing that needed any work, and gave me a DVD of the inspection. No mess to clean up at all. He also answered some of my general plumbing questions.
Alexander Olson
a year ago
Cristian came out to our house and was absolutely great. Very nice, explained things, showed us what happened to our main pipe line which was clogged from roots. We would definitely call them about again if anything happened to our place. Thanks again Cristian!
Katherine Story
a year ago
We scheduled an appointment online after hours and right away the next morning got a call confirming our appointment the next day. They were accommodating of our schedule and incredibly professional over the phone. On the day of our appointment, the technician called to let us know he was actually running early and come by sooner than planned which worked well for us! One thing I really appreciated is that they sent a text message with the technician's photo so I knew who to expect at my front door. The technician was incredibly professional and thorough, making sure to answer my questions, and triple checked to make sure everything was running as it should be before leaving. We will definitely call this company again in the future!
I made an online service request after realizing our kitchen drain was clogged. The office promptly responded called me and scheduled an appointment within 24 hours. Erik S came out and quickly fixed our issue with extreme professionalism. Thank you!
Nick H. our sewer tech was very curtious and professional. He identified the problem pretty much right away and got to work. Job was done as clean as possible and left no mess.
Highly recommend!
We had a nasty clog in our laundry room drain. Frank came out, assessed and cleaned out the drain in the allotted time. I love working with this company and would recommend them to everyone who needs drain work.
Jordan did an excellent job! He was very communicative about the issues every step of the way! He had to do some extra work in order to clean out our floor drain properly, installed a new U pipe on the sink and had to work an extra hour or two to get the job done. We were not charged extra for the labor which was just unheard of. We are so happy to sing the praises of Ron the Sewer Rat. Please use them!!
Gene Richardson
a year ago
Sewer backed up into our basement. Jordan was knowledgeable and very professional. He answered all my questions and explained what he was doing every step of the way. Would highly recommend Ron's to my frends and family. Thank you for a great job!
Samuel Lindgren
7 months ago
Jeff was very professional while reviewing his inspection results, and it gave me peace of mind to have a video showing the condition of the sewer.
Michael Valdez
11 months ago
Emmanuel installed a clean-out and Greg scoped and cleaned the sewer to the street. Both were professional, knowledgeable, timely, and a pleasure to have in the home. Prices were right for swift, top-tier service. I would recommend no one else.
We got an email telling us a narrow window of time they would be coming and they showed up sooner than later. Also, got an email that Frank was on his way. Super friendly, super tidy. Hope we don't have to, but we would call Ron and his Sewer Rats again.
Trent did a wonderful job for us! On time, efficient and priced reasonably. Will definitely use again if needed!
Service was accomplished the same I called and A-1 in all ways.
Trent was great! Professional, fast and effecient. They came to our house that same day due to back up drain issues. He also set me up with an appointment and did the pre-work for an additional plumbing project we need. I am very grateful for all his work.
Michele Mader
2 years ago
We had a great experience. Kyle was our technician. He was on time, friendly and professional. He checked and did a cleaning of our drain. Would definitely recommend!
Great service! Very quick and professional. Kyle took the time to explain to me the issues and what practices to use going forward to avoid having those issues continue. I absolutely recommend their services.
Terry Tompkins
6 months ago
Timely appointment… efficient service delivered in a personal way… no mess, with complete, thorough clean-up before departing. That’s why I’m a returning customer year after year.
Trent completed a camera inspection of my main sewer line and was able to locate the path the line takes across my property. This was very helpful in preparation for a home addition project. That way I have proof of the condition of the line prior to the construction just in case it is damaged. Trent did a great job completing the work efficiently and kept my basement just as clean as it was when he arrived. I already have recommended Ron the Sewer Rat all the time to my real estate clients and neighbors over the years and I will certainly continue to do so!
I love these guys. The updates they did from a technology standpoint make it super easy to schedule appointments and know when they are coming. I would never use anyone else. They are the best!Used them again on a new house we purchased. The floor drain in the basement backed up noticed it on Friday. Called a competitor that I got referred to by a plumber I have used in the past and they were going to charge me at least three times what Ron The Sewer Rat would. Ron and his Rats charged me $50 for a Saturday call. Total was under $200. The other place was going to charge me more than that for 1 hour not to mention charging for travel time/distance. Seriously don’t use anyone else. They can’t be beat. Polite, fast, effective, and affordable/reasonable.
I am so thankful that my friend referred me to Ron the the Sewer Rat. My main line backed up and they were able to come immediately (and work with my schedule) to troubleshoot. The technician quickly figured out what the issue was and fully completed the work. The cost was also very, very affordable. I am pretty sure that I would have paid 40-50% more if I randomly selected a big-name plumber.
James Newsome
2 years ago
Tim was great. He was professional and friendly. Told me what he was doing, and analyzed the situation in my old house. He was honest about what needed to be done, and did it. No muss, no fuss. No surprises with what needed doing, or what it cost. Would recommend the Sewer Rats to others.
Kendall Anderson
3 years ago
Kyle was on time, extremely professional, a good communicator and very capably results my multiple issues. We are very satisfied and will definitely call again, probably requesting Kyle himself.
Gary Goldsmith
a year ago
Jeff was GREAT. Professional, friendly and knowledgeable. He completed his work, explained everything to me and ran multiple tests to ensure all was working as expected.
Kaitlyn Worachek
3 years ago
Jeff from Ron the Sewer Rat was wonderful! We needed a sewer inspection on short notice and he was able to come the next day. He explained everything in a way we could understand and we had a video of our sewer within hours of the appointment. Would definitely recommend!
Hannah Riddle
3 years ago
The tech was professional and prepared, communicated to us what we needed to do and how to keep everything functioning well. I appreciate the system they have for text updates and appointment confirmation. We will be using Ron the Sewer Rat again!
Jeff called us right before our appointment and was really nice. He communicated clearly and kindly. He had all the right tools and got our kitchen sink unclogged safely and quicker than expected. He cleaned up afterwards too. I saved this service’s number in my phone to use them again.
Julie Engelien
4 years ago
Hands down the most easy inspection scheduling process ever. They are quick to respond, flexible, and have the nicest technicians that don't seem annoyed at questions. I've dealt with RTSR from both sides, as a seller and buyer, and they have been phenomenal in advising me in each situation. Prices are reasonable and you will have access to the inspection video to send to other companies if RTSR is unable to do a repair or cleaning for any reason. Money well spent for more than just peace of mind!
We had a sewer backup in the basement one evening, too late to get anything done. I left a request via the website, and got a call early the next morning. We discussed the problem, the options, and the prices. I was afraid they would say, Well, we can get you in a couple of weeks, but our service was scheduled for the same day. Jordan J, our technician, showed up on time, hauled in his equipment, and had the problem (roots in the sewer line) fixed in short order. He was friendly, professional, and efficient.
Kristen Martinez
3 years ago
Ron was great. He was on time and genuinely a really nice guy. The price he charged ended up being less than the estimate. He also gave us great tips on how to fix the ongoing issue ourselves. Highly recommend!
Kate Weidenbach
a month ago
Excellent service. Courteous, knowledgeable and prompt. Took care of our clogged drain and went over and above to fix a related problem.
These guys are friendly and they know what they're doing. Quick, efficient, and reasonably priced. Also, drain cleaning with absolutely no mess—what else could you ask for!
After being charged $1k by Hero plumbing and then them telling me I needed to spend another $5k digging up my front yard, place a cleanout, and have it jetted when they previously told me jetting wasn't needed and the device they used, and failed with, was better. I called Ron and they came out within two business days and were able to clear the drain with just their camera. Not a fancy machine, but just their camera. They also finished cleaning the pipe for me and all for under $300. They were super helpful, but even more important, trustful. I will definitely be using them again and cannot recommend them enough.
Carole Gaskell
10 months ago
I had good service and no issues. I like that offer a discount if you have the drains cleaned yearly. I plan to do that to avoid backups.
Jeff and his assistant, Garrett, were professional, on-time, friendly and efficient. They got the job done in good time and left NO mess! I would definitely use this company again if needed.
Kathleen Schuchard
a year ago
Tim was so great! Our drain backed up on a Sunday 3 weeks ago, and we were unsatisfied with the service from another provider. We called Ron to scope the sewer line and do a clean if necessary. Tim was thorough and took the time to talk through everything with us. Would never use anyone else.
Jeremy Wardein
4 months ago
Floor drain in laundry room has backed up on a few occasions (old house, big trees). RtSR has been out a few times, and is always helpful.
Great service! Jeff arrived at the time promised and solved our floor drain problem quickly. Very professional and personable. Would highly recommend to anyone needing drain cleaning, video inspections, etc.
Trent was on-time, courteous, and answered all of my questions so that I didn't feel stupid asking them. Folks in the office were also helpful and upfront about what the procedure would cost. Great customer service overall.I recently purchased an older house (1969) and had concerns about what condition the sewer line was in. I really appreciated the before and after videos of the line.
Melissa Tofte
3 years ago
Great experience using Ron's for the first time. Jordan was great - efficient and friendly. Was able to get service for my clogged toilet the same day I called. Will use them again.
Kim Hill Smith
4 years ago
Excellent service! Kyle gave regular updates as he worked and was courteous and professional. We were very pleased and will call Ron the Sewer Rat again in a heartbeat if we have a need for service!
Mark Siedschlag
4 years ago
My technician was Jon Jones, and he was fantastic. He was in touch with me through the day to let me know when to expect them. He put protective booties on his equipment even though I told him he didn't need to worry about it. He was super professional and he cleared my laundry drain in less than an hour. I can finally wash my underwear again. People were starting to notice at work. I will be calling Ron the sewer rat again, and I will be requesting Jon.
Irfan Chaudhry
2 years ago
I was impressed by the whole process from beginning to the end. I received good customer service when setting up the appointment. Follow up communication was spot on and job itself was done to my satisfaction. These guys are reasonably priced and definitely good at what they do. They are very professional, efficient, fast, and know exactly what it takes to get the job done.I highly recommend them and would not hesitate to call them next time I need an expert plumber to fix or install anything at my place.I had to call these guys the second time because of a leak issue with the previous job they had done. I left a message on the weekend and they called me back right away on Monday morning to schedule a plumber to come and look at the issue. Technician fixed the problem and had to stay couple of extra hours to help replace another leaky pipe behind the wall. It would have costed me a lot of money to get anyone else to come look at it. Guy cut the wall to access the the leaky pipe, detected the problem and gave me a super reasonable quote. I was very pleased with the finished job and intend to use the same company for a thorough pipe cleaning in near future.These folks take pride in the kind of work they do and I got to experience that 1st hand. Many 🙏🙏🙏🙏 for the job well done. I will not hesitate to call these guys if I need to call a plumber next time.
richard felber
2 years ago
We have used Ron;s company in the past and have always been satisfied with them. The workers were friendly and explained what they did to resolve the job. The rate was reasonable, $148.00 for an hour unplugging a sink and stopping a leak. I would recommend them anytime.
Casey Crittenden
4 years ago
Kyle came out to auger and camera our main due to possible dip in the line creating backups. He was very professional, very knowledgeable, and thorough in his explanation and time with examine what potential problem areas exist.
We will certainly be reaching out for future plumbing needs.
Jean and John Westberg
3 years ago
We are extremely pleased with the service we received from Ron the Sewer Rat. The technician Tim K. was prompt, courteous, extremely cognizant of social distancing and awareness in these times, in addition to being totally competent and thorough in his work. We give Ron the Sewer Rat the highest possible rating and would recommend this company to anyone having sewer issues.
Susan Prenovost
9 months ago
Sewer cleaning and later to look at a plumbing issue that needs to be reworked. Both times I've worked with this company were very positive experiences. Both times the person providing the service was very knowledgeable, patiently answered all of my questions and didn't talk down to me. As a a female homeowner that is such a big factor in gaining my trust. I would highly recommend this company!!!
This was the best experience with a plumber ever! We are so upset that we didn’t find this company before we wasted $$ on a terrible experience with a competitor (*ahem* Hero Plumbing). I will be sending everyone this way. Great customer service, clear communication, super easy to schedule, and VERY reasonable costs—no hidden fees or feeling ripped off! My dog even LOVED the tech! 10 out of 10.
We had Zac R come out to camera inspect and locate a likely break in our drain pipe under our basement slab. Very professional and friendly, and was able to locate/mark the location within 30 mins. Would definitely recommend, and I will personally use them in the future if/when needed.
Frank was great!! He was on-time, super efficient and very respectful of Covid procedures. We learned a lot and would definitely recommend. This was our first sewer scan as first time home buyers but their cameras were the highest quality our realtor had seen. Very happy!!
Tim was fantastic! I had a badly clogged drain and his patience and knowledge got the job done. He helped me big time and put my mind at ease. Even fixed a leaky pipe. He went above and beyond and the price was reasonable.Thank you!Andrea C
Brock Burkett
4 years ago
Great experience after having a floor drain backup in the middle of the night. Jon, our technician was personable, explained what was going on and got the job done quickly and at a reasonable price. Highly recommend!
I see why Ron always gets 10/10. My job was a hard one and I was able to get same day service for a sewer backup/drain cleaning with some pipe replacement for a 1952 ranch. I was worried that the problems would not be solved or would cost an arm and a leg. But Kyle solved all of the issues and the price came in right at my $700 budget. I am more than pleased. I will continue to recommend RTSR for all plumbing needs.
If I could give Jordan more stars I would. The job was bigger than we thought it was going to be, but Jordan figured out the issue and got right to it. He was very thorough and professional the whole way through. At no time did I feel as if I was being pressured to do more than was necessary, and each person we worked with was very knowledgable. The price was fair and the experience was a positive one. I highly recommend Ron the Sewer Rat!
Gervé did an excellent and quick job of diagnosis and determined that our water leak was due to a clogged drain, but more importantly that a corroded threaded tee connection upstream of the clog was were the leak was coming from. While at our house he took pictures and shared electronically with a plumbing colleague the issue who confirmed Gervé’s assessment was correct. We now have a service call scheduled with the plumber to replace the corroded tee with a new wye connection. Once the tee connection is fixed we will definitely have Gervé back to do the drain clean out!!
Carolyn Kuennen
3 weeks ago
I had a great experience with Kate over the phone and Leo and his apprentice in person. He replaced a leaky water valve and my toilet. All were very professional. I appreciated the text I got with his photo before he arrived.
steve casalenda
4 years ago
My clients could not have been happier with the service provided. Jeff showed up on time, was both courteous and professional and took the time to review the video with my client and explain what was going on. I would not hesitate to hire Ron the Sewer Rat again.
Kyle was great! He determined that the line to the street was the culprit for our slow drain. He cleared the line to the street (I got to see the camera view) and did the line from the laundry to the sanitary sewer. Great service, reasonable price. Called yesterday, came this morning. Woot! Thank you.
Second time using Ron the Sewer Rat. The plumber was professional, offered loads of education for ways to prevent future problems and maintain our system. Would recommend to everyone I know.
Ashley Thersleff
7 years ago
Peter from Ron the Sewer Rat just came over and fixed my sink backup very quickly! He was professional, courteous, and educated me on how it all works which I found very helpful. The cost was much less than I expected which was an added bonus.
Christine Noël
9 months ago
Superior customer service and highly professional work. Tim was great to work with. I will definitely use them again for future plumbing needs.
Stephanie Teves
6 months ago
Great follow up from the office checking we had shoveled a clear path prior to Frank showing up. He was easy to work with and gave good explanation of the issue and suggestions. Very punctual considering how much snow we had.
We just had Ron the Sewer Rat to our house to clear out a floor drain. The customer service when setting up the appointment was friendly and informative and the technician who came to do the work was friendly and gave a clear explanation and full detail of the work done. I would highly recommend them for any work you may need to have done.
At this stage it’s almost pointless to review, everyone knows Ron And his crew are the best. I have the number saved in my contacts.Great setup, quick and painless. A+
We had an issue with the drain backing up in the basement . I had heard Ron the Sewer Rat did good work so I called and made a Saturday morning appointment. Jeff was the tech , he showed up on time and diagnosed the issue right away . Jeff was very pleasant and well informed. He told me he had been with the company 15 years. He completed the in under 2 hours and did a great job at cleaning up. I would definitely recommend Ron the Sewer Rat and plan on using them again if needed.
I've had a whole host of deferred home maintenance issues to tackle since moving in with my elderly father. Plumbing issues we're not at the TOP but very close. I was concerned what plumbing horrors lie beneath the surface and the cost of what we'd uncover. It took Nick R. 2 hours to review and find the only actual toilet plumbing issue. In Nick's diligence he found the problem was a white plastic lid wedged in the white porcelain toilet. It had most likely been there for years causing havoc. All the Drano, the plunging, the attempts made never solved the ongoing issue - but Nick did! Imagine my delight in paying for 2 hours of his time versus...main line issues, home pipe problems, a new toilet purchase, etc...Now I can turn my focus to other home issues. Ron the Sewer Rat services came highly recommended to me and I will pass that high recommendation along!!!
Kyle came out on very short notice and was very thorough and professional the whole way through. At no time did I feel as if I was being pressured to do more than was necessary, and was very knowledgable. The price was fair and the experience was a VERY positive one.I highly recommend Ron the Sewer Rat!!!
Michael Croswell
4 years ago
We needed some help with a couple drains in our home that were backing up. A friend told us about Ron the Sewer Rat so we gave them a try. Lee showed up on time and did a great job of gently snaking out our basement and kitchen drains. He took great care in the work he did and made sure to clean up when he was finished. Very satisfied.
Ron the Sewer Rat knows what they are doing. They are prompt to reply and when booking online, they are at-the-ready to offer an earlier time slot, if available, as well. (Our kitchen sink clogged on a Sunday night and so we booked an appointment for Weds. We received a call within the hour to say that they could come as soon as Monday.) Yay!Technician Devin was prompt, courteous, professional, and informative - what more could one want? This company knows what they are doing and we will continue to use their services, as we have, since moving into our old house 20 years ago.
Matt Wasilowski
2 years ago
Awesome, quick, friendly service. They unclogged my drain quickly and easily. Frank was very careful about sanitation as well and wore a mask during the visit without us having to ask. Highly recommend
My wife and I had them inspect the drain pipes on a house we put an offer on. Kyle was great, explained everything well, and gave us quotes on how much it would cost to have each issue fixed.This company came to us via high recommendation from our Realtor, Marti Estey, and we couldn't be happier!
Richard Fish
8 months ago
Very professional. I explained the problem with a slow draining kitchen sink. The technician explained what he was going to do, about how long it would take and the cost. He used a power snake to clear the drain and checked his work thoroughly before saying he was finished. Very satisfied.I called them again to clear a very slow main drain. Excellent work. I would definitely call them anytime I needed help with a drain.
The service was easy and timely. Even spoke to a human being. They even accommodated a special request to delay the start time window, by one half hour , so we could go to a medical appointment. Our tech, Jordan, was extremely knowledgeable and informative and pleasant. Price seamed reasonable
The service rep was friendly, showed up on time, and identified the problem in a way I could understand. He explained what to expect and gave an accurate estimate of time and cost. The work looks very good from here!
Our drain was backing up into our basement. Tim, our technician, was super thorough & friendly & answered all of my questions. He's awesome! They were able to get me in the day after I called! Great job all around! I'll be using Ron The Sewer Rat again for sure! Thanks!
Mollie Smith
4 months ago
This is the third year Jeff has cleaned out my floor drain in our basement since we bought this old house with tiny pipes (LOL!). We’re old friends. He’s so kind and professional. And does a great job communicating the problem and gives helpful advice to keep from seeing him so frequently. RTSR service is always top notch. Highly recommend!
Marilyn Gilbertson
2 years ago
Kyle performed the cleanout and scoping work promptly and professionally. He discovered a couple of issues with the sewer line and provided recommendations and referrals for us to proceed with the necessary repair.Kyle was very personable and answered all of our questions. Highly recommended.
Wonderful experience with Jordon and the crew in cleaning my sewer pipe tree roots issues. Clean, professional, efficient, timely, and very nice to work with.
Misti Okerlund
2 years ago
Frank at Ron the Sewer Rat was professional, on time, nice, and super competent. He fixed our problems with our main line and floor drain, and the price was right. We are so glad to have Ron the Sewer Rat on our list of companies to call to fix issues with our house.
Jon was professional. He not only fixed the problems that I had hired Ron the Sewer Rat for, but noticed an issue with the way the toilet was flushing and fixed that as well for no extra charge. He also gave a suggestion for how to fix the issue in the future. Would definitely hire them again!
Starting with submitting a request on the website for an appointment - they called me within 2 minutes of me filling out the online request and booked me an appointment within 2 business days! The Tech Jon came out tonight and was very professional and took care of our clogged kitchen and bathroom sinks quickly and very successfully! Prices are VERY reasonable and we are so happy with the service!
Jeff was amazing. I had called another plumbing service to come out and fix the blockage in my main sewer line, but they said the pipe was broken and I would need it completely redone. I wanted a second opinion, and Jeff came out and cleared the blockage in under an hour by the time he arrived and left! I highly recommend Jeff and this company!!
Trent from Ron the sewer rat was on time and professional. Checked for other issues causing my drain to back up, determined the correct fix and gave me an accurate estimate of the fees to fix it.I am happy to say that the drain is now working with no back up.Would definitely call them again.
Lynn Cronquist
2 years ago
Kyle was awesome! He explained everything he was doing and did a great job! The scheduling was good. Kept me aware of my appointment and even texted me a picture and brief bio of Kyle so I knew who was coming.
We worked with Jeff and had a great experience. We were able to get an appointment scheduled within days of calling to set up a sewer camera inspection. Will work with this company again.
Katherine Benson
3 years ago
We had Jeff complete a sewer scope as part of our inspection when buying a new home. Staff at the main office were able to schedule us in less then 12 hours. Jeff was prompt, communicative, and friendly. Would definitely recommend this company when buying a new home!
Jeff did a superb job of cleaning my clogged house drain. He was very polite and informative, wore a mask. and explained how tree roots can damage a pipe. Even though the roots were large, he was able to finish within an hour.I like that Ron the Sewer Rat's business has the prices listed online, and that after the hour base price, their rate goes by the additional quarter hour. I will call them every 2 years now, like I should have been doing.
Howard Rodgers
a year ago
These guys were the Best! Roman and Greg fixed replaced kitchen pipe, tubing came back and replace toilet flange. They were very nice, explained everything to me. The price was great, Thanks guys.
Great response time! I called in the morning and the technician arrived at my house early afternoon. He was professional and explained everything that needed to be done and answered all of my questions. The process was thorough and timely. The technician left everything clean and in order. I strongly recommend Ron the Sewer Rat!
charles Riley
5 months ago
Ron's technician was extremely respectful of our house and space, he communicated well and kept me informed of the issues and options. After he finished he left us with a clean area, he even went above and beyond and cleaned the toilet and bathroom. We would welcome Ron back into our house anytime!
Jordan was on time as scheduled, thorough, explained things well.
Will use them again preventatively to go after the roots in the line again in two years.
Have to say that from start to finish they were professional and helpful. Ashleigh was pleasant and helpful on the phone and Jordan our technician was punctual, professional and did a good job of explaining what the issue was and what the resolution entailed. Would recommend 100%.
Douglas Wiegand
2 years ago
Used Ron the Sewer Rat for cleaning our sewer line of tree roots out to the street. The company does an excellent job of keeping customers informed as to the scheduled appointment. Trent, the tech who performed the service, arrived exactly on time and was extremely efficient in completing the job. I have used them on several occasions and highly recommend the company.
Jenny McDougal
a year ago
Tim K was awesome! He was on time, professional, and efficient. He let us know what the issue was after repair and auguring so that we were more informed about our plumbing and toilet.
Steve Merrill
2 years ago
This company has always, always been great for me. Quick response, pro skills, great customer service. Couldn't be happier! This is a great company carrying on the tradition of excellence Ron started back when.
-Steve M., Lauderdale
Jordan was WONDERFUL !!Very polite, respectful, knows his business and does it well.I took (3) business cards, and will inform my neighbors, this is the only place I will ever have my main drain cleaned again.Very impressed with the courtesy call, and email, showing who would be arriving, very professional, I couldn't be more pleased.Signed a new customer, that says Thank You !! Pam
I’ve used them twice now and both times they’ve been fantastic! Jordan communicated well, was punctual, and cleaned our sewer line quickly.
Vikki and Luisa
3 months ago
Our sewer drain clogged and overflowed 3 hours before we were leaving on a trip. They were able to fit us in and get the issue taken care of before we had to leave. Great service and nice staff.
Kirsten Edwards
a year ago
Our technician, Trent, was on time and resolved the issue with our sewer drain. He also noticed a leak from our laundry sink and fixed it for us free of charge.
Ron Schroeder
2 years ago
Our technician Quickly cleared the drain. He was courteous and helpful. The price was reasonable. I have already recommended Ron the sewer rat to a neighbor.
Marina Fisher
2 years ago
I've been helped by both Kyle and John the plumber, and of all three times i've had service by Ron the Sewer Rat I've been so impressed. They've been so nice, helpful, and safe in these times. I'd very much recommend them! I've used them to replace my pipes, snake my kitchen drain, and snake out my main sewer drain. They are wonderful!
Travis Hulbert
a year ago
Our sewer was draining slow and we feared the worst. had a someone come out the next morning. (the day we called was memorial day). Christian came cleared out our sewer line was very descriptive of the work he would be doing and took care not to damage anything. cannot recommend enough. great service.
Colleen Dorsey
3 years ago
Jordan J was our tech today. I didn’t get to meet him in person but he was very helpful, knowledgeable and pleasant on the two calls we had. I would totally recommend Ron the Sewer Rat to anyone!
Great experience. Jeff was just an outstanding service provider - a rare gem these days. Personable, professional, patient and courteous with all my questions. He was careful around my house while bringing equipment in and out, and didn't make or leave a big mess. The cost was very reasonable and my main line is now clean out to the street. Great guy + great experience = great company.
Christian Hoogheem
a year ago
Super easy from the original booking to getting contacted about an earlier time slot available. Devin contacted us about his arrival time, got here early and made his inspection. He talked us through the problem, told us about the required work and cost and then proceeded to do his job. When completed, showed us the camera to the city connection and then discussed any possible future concerns - no pressure to do anything extra, just letting us know what he saw. Cleaned up everything and was on his way in just about 1 hour total time. Very professional and excellent customer service.
Stephen Mike
3 months ago
Jordan J did a great job for us. Our main drain was clogged and Jordan was in and out in less than an hour. No more problems with the sewer.
Clean, professional, prompt, and super knowledgeable.
Melissa Hohertz-Foat
9 months ago
Relentless work to get our main line back to clean, with tree roots every few feet. Our tech (Devin) was ultra-courteous and professional.
Sherry Johnson
3 months ago
Jeff was great! Well in the time window from start to finish. Got a text and a phone call before arrival. Knowledgeable and kind. Got it done quickly!
Michele Fritz
3 weeks ago
This service is perfect. Great for unclogging sinks and toilets. Reasonable prices and professional staff.
Had them come to inspect the sewer along side the home inspector for my new home. Appointment set-up was easy.
Was quick and efficient with the inspection, gave a detailed report of his findings, and found that the sewer was in great condition. Would definitely recommend!
Jeff and Ceasar were wonderful. They were on time. Explained options and were very thorough. I so appreciated their professionalism and they were very kind and respectful.
Last week was the third time I used this company, and each time I was totally satisfied. Christain was the person who came out the last 2 times, for different issues, and he was knowledgeable, efficient, friendly, and neat. Prices were reasonable. Next time I need service I will ask for him.
Holy Cow! Trent (aka the man) just saved us $7,000! We were told by another company that they'd need to dig up our front yard to clear our drain to the sewer, but I hired RTSR as a last resort. I called at 2:00pm and they scrambled to find a way to get a service rep here on New Year's Eve. An hour later Trent had it cleared. He was super nice and professional. He earned himself a nice tip! I'll be calling them from now on!
Love them!! I called to have my main drain cleaned out. After looking at it, the worker said it was fine and didn't need anything done, charged me just $150 and left. After being quoted anywhere from $400-$1400 for the same work, I was amazed of a company that is honest and not trying to upsell you on something you don't need. Would recommend them to everyone!!
I'm in the process of purchasing a new home. We used Ron the Sewer Rat's services to conduct an inspection of the sewer line from the house to the city sewer. Rod J. was the gentleman that was assigned to our inspection. Rod was very knowledgeable and answered all of our questions. He used state of the art equipment to run his diagnostics. We were then given a report and link to the inspection video too as evidence. I'm very glad to have used their services as we were able to detect issues that are very important we address during the purchase process of the house. Definitely would recommend Ron the Sewer Rat again to anybody that needs to do an inspection.
Cannot recommend Ron the Sewer Rat enough. The floor drain in the basement of our rental property flooded on a Thursday night. I told the renters I would call RtSR in the morning and schedule an appointment as soon as possible. I called at 8AM and not only were they able to get someone out by 10AM, they called and said they were ahead of schedule and could make it there by 9:30 instead. Our rep was Jeff G, who I've actually worked with before, and he was awesome. Very professional and explained what he was doing as he was doing it. He was in an out in about 45 minutes and my renters as well as I are confident the issue is resolved.
Jennifer Eldridge Calderón
3 years ago
Our experience with Ron the Sewer Rat was stellar. The office team was helpful, online appointment easy and Devin, our onsite guy was on-time, tidy, knowledgeable and professional. We highly recommend Ron the Sewer Rat and Devin individually! Great company, great service!
Great customer service l. Multiple notices that the serviceman was scheduled to come at a specific time and notice when he was on his way. Couldn't have asked for a better experience. Definitely recommend and would hire again without a doubt. Frank was awesome. Neighborhood power went out during his work so he could not continue but was very accommodating to come back and finished the job shortly after.
Laura Pawlacyk
a year ago
Technician was friendly and offered good advice, had a good attitude and provided quality work. He cleaned the drain and also used a camera to see if the line had any major damage.
Joe Pasquarello
4 months ago
RTR has been my go-to service company for drain cleaning. Their reps are professional and personable. Trent was prompt and courteous. Quality of work is top notch!
Marnie Boivin
2 months ago
Kyle was on time, professional and also very nice.
My experience using Ron the Sewer Rat was great! I called them out to do a scoop of my main sewer line since I had a really bad back up which flooded my laundry room, bathroom, and nook area. I was able to call and book an appointment very easily. On the day of my service, Kyle came out to inspect my sewer line. He did such a great job. He showed up masked up and we spoke about the issue I was having. Kyle got to work right away to correct the issue. He was super friendly and knowledgeable. He did a great job explaining to my dad what he was doing and what the results of the camera inspection revealed. He also gave us tips on how else to avoid this going forward. From start to finish I had a wonderful experience. I would highly recommend Ron the Sewer Rat to anybody looking to complete a camera inspection and/or cleaning of their sewer line.
Came out on time, had the cleanest sewer clearing device I’ve ever seen (most of them spray poop water all over the room, this one didn’t), and he didn’t try to sell me on some $10,000-20,000 repairs I don’t need. I’ll definitely use them next time our line is clogged.
V.V. Ganeshananthan
6 months ago
A great company. Great service every time. Excellent communication and recordkeeping and explanations. Thanks.
Parviz Pouladian
2 years ago
Jeff and his colleagues were awesome. I have been using Ron’s services for 35 years, starting with Ron himself attending our project. They have a very professional crews and always have done a very good work fir me.
Frank was great and fixed my issue quickly. Very clean and professional and they came out the next day after I called. It was less costly than I thought it would be. Will use them as my first choice going forward.
I've used these guys for 20 years. They are masters of drain cleaning and do a good job for clearing a sewer backup. They are always on time, professional, and clean up after themselves. I have a 100 year old house that has needed their services through the years. They are my first call every time.
On a recommendation, Ron the sewer rat was called to clear my main drain after a competitor had claimed I had a broken main. Jordan arrived and was extremely polite and professional. He took the time to clear the line and verify with a camera there wasn’t damage to the main, saving me thousands in quoted repairs. I am very pleased with the work, will use them again, and highly recommend them.
Reasonable Prices, Great Communication and Knowledgeable! Will use this company again for future services! Tim K., thanks for your hard work, you did a wonderful job!
The service request process was so easy, fast, and provided all the required information. The service Tech Tim was awesome... professional, respectful, prompt, and efficient! He went the extra mile with ensuring the pipe cap was secure and not leaking which the pipe inspection co left loose. Extremely Satisfied!
Tim came to my house this morning and did a fabulous job of cleaning and cameraing my sewer. He was efficient, clean, knowledgeable, and explained the process as he went. We have been fortunate to not need cleaning services for many years but Ron the Sewer Rat will be who we call when the next time comes.
Great communication from the entire team from scheduling to billing. I really like the way they handle billing - very transparent and no surprises. Our technician was very professional and competent.
Hard working technicians took the time to thoroughly explain my issues.
Jordan and Andy did a terrific job clearing my drain and were polite and very professional. They arrived on time and even gave a courtesy call informing me that they were en route, which I really appreciated. I highly recommend this company!
Thomas Currier
9 months ago
Arrived within the provided timeframe. Technician was very friendly, helpful, and worked cleanly. Great service!
Standford Hill
10 months ago
Trent showed up on time, got right to work and cleared the main line from the house to the City by using his full bag of tricks. He just wouldn't give up and he was almost as happy as I was when we heard the big whoosh of the blockage being carried away. I couldn't be more satisfied.
Peter Anderson
2 years ago
I've had them come to my house twice now. Friendly, professional, knowledgeable service. They cleaned up the mess around a drain from a sewage backup around a drain after. Nice swag bag with a high quality magnet and nice pen - little details.And the employees have both said they're very well treated by the company - I like supporting companies with good ownership.Strongly recommend Ron the Sewer Rat.
Susan Anderson
2 months ago
we have had laundry room floor drain issues about yearly for decades. water backs up, along with icky food waste. RtSR dispatch was friendly and helpful. Jon was on time, so helpful, explained what he could do, and he did just that. helped me with what ifs for the future. i will recommend RtSR, and Jon specifically.
Thank you Frank F.!!! You're the best. I had a shower backing up on me, and a leak from a PVC pipe in the basement and Frank managed to fix both!!! I definitely recommend this company to anyone that needs plumbing assistance
Service was excellent. Plumber cleared a 2nd floor bathtub drain pipe that was unused for two years and so clogged that previous snaking from the tub down and from the basement up were unsuccessful. So professional and thorough that I know who to call for any plumbing needs now.
Devin H. was efficient and successful in unclogging my kitchen drain. He was very helpful in discussing what one should do and not do when faced with a clogged drain. He was pleasant and courteous! I highly recommend him.
Ron the Sewer Rat team was able to fit us in their schedule quickly, assess and correct the problem efficiently, and get us back on line. Clean, efficient, professional, and excellent pricing. I would highly recommend
Reshard Durdley
3 years ago
Would like to say that Mike and Tim did a phenomenal job with not only workmanship but customer service as well. I highly recommend any homeowner needing floor drain cleaning to utilize Ron the Sewer Rat!
Thank you! Be safe!
Doris Brandner
a year ago
Called in morning to see if they could come early and I approved. Roman is a great plumber, very professional and friendly. Was quick to repair the job under 45 minute. I would recommend to use.
Our experience with Frank couldn't have been better. He was communicative, prompt and informed — and walked us through his process with clarity and patience. We would definitely hire Frank/Ron the Sewer Rat again.
Paul Mcintyre
2 months ago
Excellent service from Hessian Plumbing, the technician (John) was prompt and professional, cost was incredibly reasonable. Thanks much.
Kyle Schlesser
a year ago
John and his team are exceptional! They do great work, they're timely and were incredibly respectful while in the home. They are clear communicators, honest when a possible issue is identified and respond quickly to phone calls and emails. I would highly recommend them for any home plumbing service!
I'd heard good things about this company and was pleased to find they met and exceeded my expectations. My technician, Christian, was exceedingly nice, diligent, professional, courteous, and resourceful. He worked very hard to complete the project and utilized a wide range of skills to do so. I wouldn't hesitate to recommend him, or, the company!
Tim showed up with notification ahead of time and did a great job! With his years of experience, he could figure what and where the problem was in the drainage system to clear the problem. He was very considerate to clear the area for the work, went down into the crawlspace to assess the situation and explain the existing issues. If I were to have another problem with draining needs, I would use these guys again. They were very upfront, knowledgeable, and as polite as can be, which makes a world of difference in these situations.
Julie Swanson
3 years ago
Rod J was amazing. His service was efficient, friendly and understanding. He went above and beyond to clear a main drain after a sudden flooding of our laundry room. During the holidays, I was especially appreciative of his skills and adaptability in solving the problem at our old house. I highly recommend Ron The Sewer Rat.
Kristen Milner
3 years ago
I was able to get an appointment right away. Rod arrived on time and was extremely courteous. When I made the appointment I had requested that my technician wear a mask and when Rod arrived he confirmed that was his plan. He was extremely conscientious. He diagnosed and explained the source of the problem and was thorough in checking to make sure there were no secondary issues. Price was extremely reasonable. I would use these guys again for sure.
Christian was very helpful when our floor drained backed up. Explained everything very clearly and solved the issue quickly. Highly recommend.
Gerald Baltrusch
a year ago
Great customer service on the phone when scheduling the appointment and the employee showed up on time as scheduled. I was given a notice that the employee was on the way prior to arrival and I really liked that. Tim did a great job in assessing the issue and resolving our problem.
Nick and Gerve were professional and great technicians. They did a great job resolving our floor drain issues, and did so quickly for a very reasonable cost. Would recommend to anyone looking for sewer and drain services.
Roman did an excellent job. He determined issues and gave us choices. Work was done professionally and on time. He redid most of the pipes under our kitchen sink.
Kathryn Barna
2 months ago
Straightforward with quotes and options, quality, honest service, no upselling or BS. The tech Jeff was super knowledgable, friendly, and professional and explained every step and finding of my sewer scope. 10/10 would book again
Hilary Kurhajetz
3 years ago
Devin was great! Very communicative and friendly. I’m sure I’ll be calling again next year. Fair prices and very up front before any work was done. -1 Star only because I had to do a bit of cleaning up after the service.
The service for which I hired this company was to inspect the sewer for damage or leaks. Rod did an exceptional job. He came on time, and was knowledgeable about his craft. He answered all my questions and kept me informed throughout the sewer inspection about what I was looking at. He removed some deposits. He provided only the service required, and did not oversell things. I gladly recommend Rod to anyone. In fact, based on my experience I am inclined to rehire this company for other types of services that they provide.
Fast, friendly, effective. They called to let us know they had a cancellation and offered to move up our service date, which was greatly appreciated. They also send a text with the technician's face so I could be sure who I was getting.When he arrived, he was masked, which I also appreciate. Altogether, as good an experience as one can hope for when one is getting one's drains unclogged.
Kyle W was very informative and professional. Answered .questions willingly. Seemed very knowledgeable. Was polite and thorough. Very satisfied
Great service, John did a great job. Prompt, courteous and gave me a great tip...to use an old nylon as a lint trap to catch fabric coming out of the clothes washer, better than a traditional trap because because the nylon is so fine and pliable. Could prevent future clogs.Couldn't be happier. Our local hardware store (Guse) made the recommendation and someone else chimed in, oh yeah, they,are great, used them many times.Highly recommend these guys.
Richard Newman
11 months ago
Nick was very professional in his approach to work that needed to be done. Seemed very knowledgeable and not pushy to add extra services. Would recommend to friends and family.
Barbara Balster
3 years ago
Called to have a video inspection done on the sewer. Frank was technician that performed the inspection. He was here during the time slot. Performed the inspection and was done within an hour. Good news no issues. Price was reasonable. I received the video indicating some areas that could be a problem down the line (not urgent) I will recommend your company to friends and neighbors.
Erik Winegarden
3 years ago
The tech called on way to appointment and called me to review the findings after. They were on time, professional, and very friendly at every point of contact from scheduling to wrapping up the job. I would recommend to anyone and will use them again for maintenance in the future. Thank you for your professionalism!
Theodore Angelo
2 years ago
An overall great experience. Plumbing services can often seem like a daunting experience, but not in this case. Their services and prices are clearly laid out on their website so no surprises. Was easy to set an appointment and the tech arrived well within the proposed time slot. I also got a text to alert me that he was coming. Tim was courteous and professional - he took the time to explain the situation, then fixed the plugged drain quickly and without leaving a mess. I also appreciate the safety measures taken in light of COVID. NO DOUBT that I will be using them again.
Karl Aarsheim
4 years ago
Really friendly, great tech came to do a basic main drain clean-out... I'm totally satisfied. Cost was $198.00. That was for a 1.5hr minimum job, so he basically polished the drain all the way to the city drain. Video was included.
Suzanne Atwood
5 months ago
Jeff and Eric were amazing. They explained my situation very clearly. They were both very friendly and professional. I would highly recommend this team and company!
Andrew D'Aurora
a week ago
Trent was was a nice guy, the whole process only took him like 40 minutes. Neat and efficient. Waste stack now drains perfectly. Thanks!
sonia mersch
4 months ago
Very happy with this business and service. They responded to our emergency very quickly and resolved our issue promptly. Would absolutely call again and refer them highly
Kathy Mattsson
6 months ago
Jon came promptly at the designated time and let us know when he was on the way. He did a great job and explained what he had to do and WHY it was necessary, which I appreciated. My son-in-law recommended this company, and I was very satisfied by both the price and the service. He also cleaned up under my sink.
David Lickness
5 days ago
Can't think of any negative sides to this experience I would highly recommend them over the H company Jeff was a very pleasant guy to work with I would definitely use them again 👍
mickey nelson
a month ago
After roto rooter wanted to charge me an arm and a leg, Ron and his team took care of our issue. Nick the plumber showed up, was professional and answered all my questions. They cleaned my line and we are super happy. Thank you!
sharena malsom
4 years ago
I am ecstatic with my experience with Ron the Sewer Rat company. They were able to send someone out to my house when it was convenient for me. Tim arrived on time. He quickly got to work and and my toilet is now flushing like it did when it was brand new! Tim was very neat and courteous and when he left there was no mess left behind. I will definitely use this company in the future. I will recommend them to friends and family members.
Kathleen Lewis
4 years ago
Trent arrived on time, and alerted me when he was close by. He was professional, thorough and answered all of my questions. He left the area clean. I was very happy with my service and will definitely use Ron the Sewer Rat again and again to keep things moving in the right direction!
Lori Hawthorne
a year ago
Did a great job getting tree roots out of my main drain. Professional, friendly and reasonably priced. Jordan was our technician. Very nice. Did a great job.
Brett Hendel-Paterson
8 months ago
Tim was great. Right on time, listened to our concerns, professional, and did a great job of troubleshooting a slowly flushing toilet. He also had suggestions and options for what to do if/when the problem returns in an older toilet.
Tim Schultheis
4 months ago
Zach was wonderful. He spent alot of time with us explaining the problem he found with our sewer. He gave expert advice and was very kind.
Ashley McIntosh
11 months ago
Jeff G. was very communicative and arrived within the service window. Super polite and explained everything that was done. Really appreciate him saving the day!
I was so pleased! Our main sewer line was blocked, preventing us from using toilet, shower, or kitchen. An appointment was arranged for the same day I called, and Tim K., the technician who came, did an amazing job and was a delight to work with. Ron the Sewer Rat is now my forever go to for any future sewer or plumbing problems! Thank you!
Devin lets us know he was 5 minutes away, we secured our dog and he arrived in 5 minutes. He was masked, took his boots off and he did a few tests with the drain. Before he started, he let us know the price and got his tools and was done in next to no time. Drain cleared. This is our 3rd time using Ron The Sewer Rat.
Mary Ann Dorsher
2 years ago
Frank F did a terrific job. Arrived on time, was super polite, diagnosed the issue quickly, and resolved the problem in well under an hour. Absolutely fabulous service and skill.
Carey Tinkelenberg
a year ago
Nick was very, very helpful and easy to work with. He was willing to have me tag along to watch the camera inspection. I asked questions and learned from him, and he went out of his way to explain the ins and outs and help this first time homebuyer get educated. Mich appreciated, highly recommend!
We have been using Ron the Sewer for 20 years. They always do an outstanding job on cleaning out our drains. My friend who's a realtor also said she's only heard great things about Ron the Sewer Rat from her clients. I highly recommend them!
service was very professional - yet personable. deven did a good job explaining our sewer issue. have used 'ron' before and will again when needed.
Zechariah Dallman-Novinger
a year ago
We were having some major sewage issues and Christian H our tech was TOP TIER to work with! He was prompt, communicative, helpful, and offered lots of advice on what we could do to avoid future issues.
Jeff and Devin were great to work with. Friendly and fast. Saved me the cost of a second drain removal by just removing some hair near the top. Will definitely use again.
Nancy Talarico-Boraas
2 years ago
Tim from Ron the sewer rat was a excellent technician! He was very good with explaining everything in detail and was efficient and timely with the unclogging of my kitchen drain! My only wish is that we would have called sooner as my husband pretty much hurt himself trying to fix it himself. The price point is more than fair too!
Randy Ingram-Lile
a week ago
Devin did a great job explaining the scope of our sewer line. He was punctual and courteous. He was running ahead of schedule and called to make sure it was okay to not have the 30 minute notice. Definitely would use again.
Eric Renshaw
9 months ago
Our technician, Christian H., was on time and did a wonderful job. He was courteous, informative and thorough. His work is an example of why we keep calling on Ron for our plumbing and drain cleaning.
Kathryn Dailey
11 months ago
Have used this business for many years and am always very satisfied with their services. Christian H was our technician, and he was so pleasant and professional.
I've used this company twice now with excellent results. The first time was to ensure the integrity of the sewer line in the house I was about to buy and the second time was 3 years later to clean the sewer line of that house. They are super responsive and informative. The techs I've worked with are respectful and very trustworthy. Highly recommend.
Was recommended to use Ron the sewer rat by a buddy, realtor, and inspector because of their fair price and quick service. News flash; they were all right! I had Trent C come out and he went above and beyond to make me feel comfortable about clearing the main line and was very professional. Highly recommend!!
Jennifer Hanna
4 years ago
This is the 2nd time we have used Ron the Sewer Rat and they are always super friendly and they do a fantastic job. They are professional, on time and they get the job done quickly. They are very reasonably priced too! Will continue to use them in the future.
Can’t say enough great things. Thank you Nick, for identifying the problem and giving me advice and solutions. Other companies did the bare minimum for main drain issues. Great value and honest advice. I’ll only be calling them from now on.
Used them for a sewer pipe inspection prior to a home purchase on the recommendation of my boss. Cost about $125 to check to see if the home needed a $12000 repair. They were prompt, courteous, and the even managed to convey a certain subdued joie de vie in the process.One (very) minor gripe - they shared my sewer pipe inspection video with me by putting it on youtube and sharing the link. Im a stickler about consumer privacy stuff, but even i cant say i minded. Maybe they should start giving people a heads up? idk. Total side note, it would make a pretty fun plot point on some sort of murder mystery show if a youtube video of a sewer inspection found a human foot or something, wouldnt it?
John Mihelic
6 months ago
Zach was efficient and fast. also knowledgable and friendly. I would recommend him and his company without reservation .
Frank did a wonderful job, he emailed the results the following day, very professional and polite. I have no reservations on recommending Ron the Sewer Rat for all their services. I'm a realtor and will recommend them and will be part of my buyer's inspection.
These guys are seriously the best, the most professional and the most honest guys around. Dean's tried to charge me $1200 to water jet my clogged sewer line. These guys were able to clear my line with the standard cutting tool saving me a ton of money. They didn't try to up sell me on stuff I didn't need and were just honest. They've secured my business going forward.
This company is fantastic. They helped reassure us during a difficult time when our plumping backed up. They didn't take advantage of us, or use scare tactics to pigeon hole us into a high price point. Instead, Trent, was very honest, informative, and reassuring during the whole process. While we were in a panic, he was a stabling force to a problem that ended up being easy for them to fix. I highly recommend this company. They are the greatest!
Andrea Tonsfeldt
5 months ago
Such an easy, reliable and honest company to work with. I submitted my request on their website and had a call the next morning and they had a technician out within an hour! Nick was knowledgable and did a great job explaining what was needed. Also very affordable! Will use for all my plumbing needs!
Mike Weitekamp
3 years ago
We were referred to Ron the Sewer Rat by a sewer repair company and couldn’t be happier with our experience with them. It was Friday afternoon when we called and they had a technician at our house within an hour. While it was a tough clog, Frank tried many different methods and consulted with colleagues to get the job done and us taken care of. He was knowledgeable, professional, and clearly cared about fixing the problem for us. And the pricing was incredibly fair on top of it all. I couldn’t recommend this company more.
Michael Brubaker
2 years ago
Tim did a great job. He was on time, he took care to cover the carpet with runners so that his equipment didn’t make a mess, he graciously explained to me all the work he did and answered all of my questions. I was really happy with the service from Ron the Sewer Rat.
Jim Russell
10 months ago
Filled out a request online and someone called me right away to confirm. Technician was scheduled, called before showing up to confirm and was on time. Loved that they emailed me a photo of the technician and a little history about him. Zach quickly diagnosed the problem. Cleaned out the sewer line then identified that one basement drain still wasn't draining all the way. He brought down a different piece of equipment and cleared out that drain. Provided me with some tips to keep in clean in the future and ran all the basement water at the same time to confirm everything was draining correctly. Super happy with the service and the price. Highly recommend them.
Zach showed up exactly when promised, and did a fantastic job. He knows his stuff, talked us through how to prevent future issues, and was thoroughly professional.
Adam DeWenter
3 years ago
We’ve been 100% satisfied all 3 times we’ve needed Ron’s Sewer Rat in the past years. We’ve had Rod, out at our house and he’s been outstanding. Rod even went above and beyond to be courteous of our house and made sure everything was as clean as it was when he arrived. Highly recommended!
Quick response to a backed up basement drain. The plumber was thorough and efficient while diagnosing and solving the problem. Thank you so much!!
Anna-Marie Byrne
2 years ago
Technician Kyle was very personable and professional during his service call. Thanks for a great job!Three weeks later Plumber John and his apprentice arrived to ‘complete’ the necessary repairs on my sewer line. They, too, were prompt, personable, and professional. I highly recommend RTSR!
So pleased with Ron the Sewer Rat. We had a nasty situation after granddaughter flushed q-tips down the toilet. They were able to fit me in the same day. Trent was awesome. Very efficient, pleasant and respectful. I will recommend to all of my family and friends!
Kathleen Murphy
a year ago
Big thanks to Devin for quality work. We had two clogs in our drain. He cleaned everything up great. Ron's is known for high quality and Devin definitely lived up to it. Very happy.
Nicholas Bilyk
3 years ago
Very courteous and professional. They were able to clear the roots from my sewer line when another company couldn't.
Casimir Sienkiewicz
4 months ago
Outstanding service: lots of detailed communication, on time, tech went extra mile
I was very happy with these guys! My technician was Brian, he was punctual, polite, and very tidy as he worked. He fixed a clog other plumbers had quoted us in the thousand dollar range to fix, for just one hour service charge. He kept at the clog the whole hour and got it out without having to cut into the pipe. I highly recommend these guys! Fast, clean work and very affordable!
Thourogh inspection of sewer line, good information, and advice for any possible repairs. Really nice guy!
Original service call was on a Saturday which would incur an extra $50 charge, for a slow draining kitchen sink, and a clogged basement floor drain. Rod J. came out and spent roughly 2 plus hours working on both issues. He admitted defeat on clearing the kitchen sink drain, apparently due to the way the piping was laid out behind walls, etc. He recommended having my plumber come out and looking at it further, and did not charge me for his effort. Then he went to work on the basement floor drain, and after considerable effort, admitted defeat there, too. That clog there seems to have been there for years, way longer than we've lived in the house, and was apparently incorrectly addressed by a plumber called in during the closing process three years ago. The main drainpipe is where the clog is, but the condensation can still get through the bypass. A good repair for that (tearing up the floor to replace the piping) would have been a horrendous cost to me, but he did recommend a fix, (for the occasional mild sewage smell which prompted the original call in the first place) that when I applied the next day, seems to be working. While I am disappointed the original clog issues were not resolved, Rod took care in explaining what he was doing, the difficulties he had to address, and the reasons why he could not resolve those issues. It was also nice to see the bill reduced by not charging me for the effort on the kitchen sink drain, and not charging the extra $50 weekend service fee. I was satisfied he had done his best, and have no reason not to call on them again if necessary.
Barbara Bjork
3 months ago
Jeff was great! Very professional and thorough.
Andrew Glover
2 years ago
Great service! They were easy to schedule with, transparent on pricing and showed up on time with a call ahead of time to say they were on their way. Our technician knew what he was doing and was professional. Would definitely use again.
Michael-Joy Walker
7 months ago
Our floor drain was backing up. Christian was on time, and did a great job of assessing the issue, detailing the cost, testing and confirming that the drain was flowing properly before leaving. Extremely professional and personable. I would highly recommend based on our experience.
These guys are dependable and straight down to business. If your day is about to be ruined by a drain backing up in your basement, call these guys and in less than an hour you will be back to enjoying your home as normal.
I scheduled a cam/clean if needed service. Tim, the service technician, was here within the window we scheduled and did an excellent job. He explained everything thoroughly and cleaned up our main line nicely.
Bryan Johnson
3 years ago
Jordan was a pro and very friendly. He unclogged my floor drain in less than an hour and advised me on some future maintenance. Most importantly, the bill was less than expected. I have used Ron the Sewer Rat for home and commercial services and have always been impressed with their work. Thanks Ron!!
David Motzenbecker
2 years ago
Nick with Ron the Sewer Rat was great. Calm, professional, and a creative problem solver. The company couldn't help as quick as I had hoped - I needed a basement toilet and sewer line unclogged. However, they had a cancellation 2 days earlier than my appt and sent Nick over.He unclogged the sewer, removed the toilet and capped it, and helped determine that another drain was not at fault. This was done at a great price and very professionally. I would recommend Ron the Sewer Rat to anyone needing this type of work. Thanks Ron! (and Nick!)
Midwest Media
10 months ago
John was extremely rude and unprofessional. No notice. Started ponding on my door and when I answered one of the guys started yelling in my face about not using water. I would not recommend this company to anyone.
Anthony Bauer
2 years ago
6 stars if I could! - We have had Tim K. out to our house twice now for two totally different plumbing issues - both times have been a breath of fresh air. The great experience started with requesting service online, they were super responsive, helpful, use good payment/scheduling technology, reasonable pricing, got us on the schedule right away, and showed up on time --- this is the way it should be!. Tim is the man, super friendly, knowledgeable, and takes the time to explain everything, even makes useful recommendations along the way. I cant recommend these guys enough, no more googling plumbers in the area - just call Ron the Sewer Rat.
Missy Nechville
3 years ago
Had a wonderful experience with this company. They had an honest conversation with me about why I didn't need an expensive procedure another company suggested and unclogged my kitchen drain for a reasonable price. I will absolutely be calling them again when I need to. Thanks Ron the Sewer Rat :)4/20/20Had them at our house again today-Bathtub was at a standstill and our sink was slow draining. Frank was super nice and fast. Unclogged both drains with one procedure. We still think these guys are great and would recommend!
Jon arrived at our house yesterday and got the job done! He was professional and thorough. He asked us if we preferred for him to wear a mask, cleaned up after himself and even shoveled a path to our side door because he didn't want his machine to mess up our wood and cork flooring! We will definitely call RTSR again. Thank you.
Robert Swanson
10 months ago
Arrived as scheduled. Performed all tasks with speed and precision. Explored slow running cold water supply and suggested a follow up inspection by a plumber. Have used this company for over 30 years and will continue to do so. Highly recommended.
Jon J showed up on time and did an unbelievable job! The main drain was past due maintenance and he stayed until it was all clear--not an easy job. His dilligence and efforts were outstanding.
Overall a great experience! They were able to fit us in for a sewer scope during our house inspection window only two days in advance. Jeff was great with communication before and after and provided a great summary of the situation, and he gave me great recommendations for how to proceed with the issues he found. Worth the investment when deciding about purchasing a home.
As a realtor, I have used Ron's service for many years for residential sewer line camera inspections. They are reliable, professional and honest, and have saved my client's thousands of dollars on costly sewer repairs.
Nate Stangler
3 years ago
From the first interaction with Shannon and scheduling to Rod, our technician, who arrived on time and worked in a timely manner, everyone we interacted with at Ron the Sewer Rat was fantastic.Rod did a great job diagnosing the problem and solutioning for it quickly and effectively. I would highly recommend Ron the Sewer Rat for anyone with drain issues.
Could not have gone any better. I was informed as to who and when my technician was coming. Tim came and did a great job and cleaned up after himself. Fair price for great work! I will be telling people about your business. Thank you
Paula O'Brien
a month ago
I have used Ron the Sewer Rat many times. Our tech today was Nick and he was on time, assessed the situation clearly and was very responsive.
This was actually last November 2021. I guess I didn't click post to finish my review.My technician Christian was great! Explained everything, checked my main drain, and gave me peace of mind that I shouldn't have any trouble with it. Very clear already! He was prompt and thorough. I always call this service when I have drain problems. Reasonable price.
Easy to work with. Excellent communications.Tech was polite, professional and knowledgeable.Explained what work was going to be done. Explained results and recommendations.Very satisfied. A good value.
I called Friday because the dehumidifier was leaving cool, clean water at the basement drain in my 101 year old house. That the could get here Monday was great, and they offered to put me on the cancellation schedule in case they could get here early. Jeff G. was able to come 4 hours earlier than expected, and he did a couple of “above and beyond “ services. In less than an hour he was ready to finish up paperwork and left the scene better than before. Nextdoor Summit Ave, I do recommend.
Dolores Miller
3 years ago
Trenton was friendly, courteous, professional, fast and thorough today when he came out 6/22/20. We are using Ron the Sewer Rat every year to come out and clean our drains as a preventative measure to avoid the problem of having are sewer drains get clogged up. Their prices are so reasonable, and we are so pleased to have found them.
Thonas Thurnau
2 years ago
Rod, our technician was scheduled from noon to four was here at 12:15 very professional, polite , prompt , friendly and knowledgeable. He had the problem diagnosed and taken care of in a short amount of time. I would definitely use Ron the sewer rat again and hopefully get Rod again!
Tracy Appelbaum
a year ago
Nick H was wonderful! He was on-time and listened to my issue. He thoroughly explained what he needed to do and asked questions as he went along. Highly recommend this company!
Necessary part of life if living in an old house with original sewer. Very professional and thorough job! Christian was here today and did a fantastic job! We have had several different people over the years. Always show up when they say and do a good job. The one time they missed a spot and it backed up much sooner than expected, they stood behind it and took care of us. Highly recommended!
Technician Frank arrived right on time and did a great job. Explained everything and took care of issue in less than an hour!! Highly recommended!!
Christian H was awesome!! Very helpful and very professional and courteous. He kept me informed throughout the whole process and even took a bunch of pictures. Highly recommend. Christian H was better than any other person that has helped us in the past.
Deborah Hennrikus
2 years ago
Jordan was very professional and competent. He took care of the jobs at hand in a timely manner and gave me useful information about the problem and my options for sewer maintenance and repair in the future.
Tara Sullivan
2 years ago
Called Ron the Sewer Rat for a blocked main drain. Had used them before so knew they would be prompt and efficient. Scheduled online; phone call to confirm; tech called in advance, then sent me a photo so I knew who to expect. He was here for 3 hours of solid work; problem solved. Helpful explanation, great clean up afterward. Highly recommend. Also very laidback with pets and kids in the house.
Jon was on time, pleasant to talk with and did a good job cleaning our sewer lines. Also cleaned up after completing his tasks. Our granddaughters enjoyed the coloring books he left with us. We will definitely call him back should the issue arise again in the future (biennial occurrence).
Thomas Kubic
11 months ago
We have used Ron's service for years and always been satisfied. This time was no exception. Nick went above and beyond in cleaning out our sewer line; he even removed a door near the work area (and neatly replaced it afterwards) so he wouldn't damage it. He was an excellent customer service rep as well--extremely polite and very articulate. We had nothing to clean-up afterwards.Thanks, Nick--you rock!!Tom and Carol
*Nick was great. He did the work & helped me understand what we’re dealing with & what we could about it. RtSR is my go-to. Always prompt, efficient & friendly. I was in a pinch back in the summer & used another service (one of the national franchises). Other service was way more expensive & the work wasn’t as good. (10-5-21)*Trent was efficient & friendly. He did great work & my dog loved him. This was my second RtSR experience. Ron & his rats the best. (2020)
Kyle met me at the house we are looking at buying and was thorough and competent. He worked hard to find the place where he could inspect the sewer (not easy mind you!). He showed me the video and talked me through the details.Everyone at Ron the Sewer Rat was kind and accommodating. I hope I never need to call them, but if I do I am confident that they will be my go to folks!
Jelena Cooper
2 years ago
Trent was knowledgeable, professional, friendly, and on time. My husband is usually picky, but Trent left a very good impression, so he made me leave a review. Great job Trent!
We had an issue accessing the sewer line. Jeff at Ron the Sewer Rat exceeded expectations to contact the right people to gain access during our appointment time. Jeff is a great collaborator working with realtors, sellers, and buyers to get the job done right! Jeff is an excellent communicator, very punctual, and thorough with his inspections. I highly recommend Jeff at Ron the Sewer Rat!
Have been using them for 20+ years now. Not every year, thank god, but every time we've had a situation, it was Ron's who got the call. They're consistently helpful and effective. Latest job involved cleaning tree roots from a sewer line. All three RSR guys who came out over two days -- Trent, Frank and Jordan -- were solid and professional. They quickly identified the issue, and then they were all over it, like a cheap suit. Hope we don't have to call them again any time soon, but when we do have another problem, we're totally confident about whom to contact.
William Allen
2 years ago
I would highly recommend RTSR based on my recent experience with a clogged drain because they provided prompt service at what felt like a very reasonable price. Cory in their office was helpful in getting me set up within a day. Frank, their technician, was on time, professional, and very helpful in explaining (and showing me) what the problem was. He also suggested a resource to help me resolve the underlying problem causing the clog. If I was dealing with any type of drain or plumbing problem in the future, I wouldn't hesitate to call these folks. Again, highly recommended...:-)
Shane Leverenz
3 years ago
I've had these guys do a small projects for me but recently just had them scope out a drain for a new home purchase. I was able to get on their schedule quickly and they showed up on time, ended up cleaning and scoping the drain. Clear scope video and good feedback to help me with my home purchasing decision. I would recommend!
Susie Johnson
3 months ago
Nick did a great job ... we'd definitely want recommend him for any plugged drain.
Kyle was great. I recommend them for any sewer cleaning needs. I will use them again in the future. Great job!
Frank was on time, knowledgeable, polite, friendly, and competent. We discussed the situation, and he made a recommendation of how to proceed. He could easily have upsold us to things we didn't actually need (after all, he's the professional; I'm going to listen to him), but he took the time to check to make sure he only did the work that was actually necessary.We've had nothing but good experiences with RTSW, and this was no exception. I have an annual reminder to have them come and check our drains, and I look forward to many years of quality service.
Laurel Cooper
2 years ago
We have now used Ron the Sewer Rat twice to clear our main drain as well as our kitchen drain. Trent came out both times and did a great job! He is friendly, professional, on time and honest. Scheduling was very easy and they gave me multiple appointment options. I highly recommend them!
Cameron Koehler
4 years ago
Technician Lee came out to our place on a Saturday to clear out a backed-up main. He was friendly, honest and knowledgeable - had the line cleared and did a video inspection in around two hours. The video he took compared to our previous inspection (in 2014 when we bought the house) was night and day, truly the previous video was useless in comparison. The video Lee recorded was clear and thorough, and he took the time to look at each segment of the drain for cracks and problems. The price was also very reasonable, about half of what some other (to be unnamed) companies quoted me when I called. I am very happy with their visit and would recommend them to anyone. Thanks Lee and Ron the Sewer Rat!
Tyler Dunleavy
3 weeks ago
We were referred to Ron the Sewer Rat by our neighbors, and I was impressed to see the number of 5-star reviews. After our experience with our toilet replacement, I agree with all the positive reviews. Our technician, Jason, was on time, knowledgeable, and provided quality work! He was also patient and answered all of my follow-up questions. Would highly recommend.
Elijah Bennett
a year ago
My overall experience with these folks has been great! The person I scheduled my appointment with was very helpful, answered all my questions, and very transparent about cost. The professional was very kind, extremely helpful, respectful, and again was transparent both with the situation and any costs associated. I am extremely pleased with this business, and will recommend them to anyone I know.
Chad Vandelogt
5 years ago
Great honest hard working with unbiased and professional results. I use them in a number of real estate transactions. They went above and beyond in a unique transaction with tight deadlines to provide a great service to my client. I highly recommend this company!
Sarah Rhodes
3 months ago
Entire experience was positive. Even though my drainage issue hadn't reached emergency status I was able to get a same-day appointment. The technician, Jon J, called and sent a text message 15- minutes before he arrived and completed the drain cleaning in a lot less time than other companies I've used in the past. He explained the different services available and there was no pressure to upgrade. After he was done, he reviewed the video and clarified my options going forward. I would definitely recommend Ron the Sewar Rat to friends and neighbors.
Marty Langemo
2 years ago
We've been using Ron the Sewer Rat to clear our sewer line for probably around the last 14 years. They were referred to us by our plumber. We've always been more than satisfied with their service. They're always very friendly, they care about doing a great job and they want their clients to be happy. Their pricing is also very reasonable. I couldn't imagine having someone else work on our sewer line. Ron the Sewer Rat is the best!
Jason replaced our shower faucet cartridge quickly and also helped us determine the cause of water in our basement! He was friendly and quick and we appreciated him very much.
Yocum Real Estate Group
9 months ago
Very professional, on time, and helpful in understanding the process. Plus, they provide a Realtor Referral discount to pass along to our clients. Thank you!
Same review as last time: The technician showed up on time with a mask, got we spoke briefly about my clog and he got right to work. He was professional and polite, did the work and cleaned up. Pricing was reasonable. I recommend them.
Our toilet was leaking from the bottom. Emanuel arrived and said it was likely the wax ring. But he first made sure it wasn't something else like the cutoff valve leaking. He fixed the ring in about an hour.Then we had him deal with an outside faucet. I was thinking I could repair it and I asked him what he thought. He told me I probably could and we discussed the pros and cons. In the end, I decided to have him completely replace the faucet. Works great. Really appreciated the clear communication.
Reilly Neeson
3 years ago
Overall a great experience with Ron the Sewer Rat. I had an easy time scheduling something fast, everyone was incredibly polite I interacted with, my serviceman was very helpful and explained everything he did so I knew what the problem fully was, and it was very reasonably priced! Will definitely be using these guys in the future :)
Tyler Leonard
2 years ago
I’ve previously used RTSR for main-line root removal with excellent results, but this is the first time I’ve needed to unclog a drain and everything went splendidly as well. Their staff is consistently efficient, courteous, timely, and responsive.
Gerri Lundquist
4 years ago
Received same day emergency appointment for my main line. My technician, Rod went above and beyond with this assignment. The job ran him behind a bit and he remained calm. With that said, he was friendly, helpful and very professional. I very much appreciated his time and service. I would recommend Rod and Ron the Sewer Rat for your plumbing needs!
Craig Hanshus Spooner
2 years ago
Excellent service. Nick R. was our technician, he was friendly, polite and honest. We’re in the midst of closing on our home and it can get stressful having all of these inspections done on our home, but it helps tremendously to have an upfront evaluator. Thanks Nick and thanks Rons!!
I am so happy that these guys exist! They are so fair and respectful. Jeff worked extra hard to get a clog out in our drain, freeing my anxiety that I was in for major plumbing repairs! Thank you thank you!
Garrett Tvinnereim
3 years ago
Rod from Ron the Sewer Rat did a fantastic job!! Rod is very knowledgeable, and extremely nice. Great service!! Our sewer line was cleaned out (due to tree roots), and a camera inspection done. Finally, Shannon, in the office, also does a wonderful job! We are very impressed with Ron the Sewer Rat and will be using them for an annual cleaning of the sewer line. Thanks again!
Paul Granovsky
3 years ago
Excellent Service! Jordan the technician did a fantastic job!! Very positive even though there were many roots to deal with. He was very respectful of the confined space he had to work in between the main water line and the furnace.
– Paul G.
Ron The Sewer Rat always does a thorough, courteous and professional job. I have seen them in action many times as they are often doing sewer scopes while I am doing the house inspection. This time I needed help clearing a drain in my basement. They arrived same morning as requested, on time and my favorite guy Jeff showed up. Jeff brought a runner with him and placed that over my carpeted stairs and without asking always removed his shows after entering the house. He did a thorough and efficient job while solving my problem. If the problem ever returns I will definitely give them a call as they are the best! Thank you Jeff!!
William Humphrey
9 months ago
We have used Ron before and will keep doing so. They responded quickly to our schedule request, were on time and did the work quickly and professionally.
Totally recommend this company. We needed a sewer cleaning quickly to be able to get a look at the sewer lines before closing on a house. They sent out a technician within 2 hours of our call and were able to complete the service, show us that there wasn't anything of concern in the lines. The technician was responsive and professional, giving us advice about how to prevent root buildups in the future. The pricing was fair and they didn't try to oversell us or overcharge us for anything. Big time recommendation from us!
I have used Ron the Sewer Rate for years. They are very responsive, easy to schedule and they do a great job of communication. The first time I used them there was an issue and they handled it very well. That initial response is what made me commit to using their services. They back up their work!
Service was very prompt as scheduled, and technician was both proactive and efficient to diagnose multiple blockages and cleared two drains (basement and city main). I'll be rescheduling an annual cleanout in 12 months.
Trent, the technician who did the job at my house, was very professional. Everything was done neatly and he was able to demonstrating the results in a convincing way. He charged for what he did, not for a more expensive job that I mentioned when I ordered the service. I am confident that our drain pipes are well serviced. Thank you to Trent and the entire team!
Great communication, very friendly and professional staff. Last service visit was just a drain cleaning for maintenance but will use them for any/all plumbing needs and highly recommend!
Katie at the office is awesome! Always contacted us promptly and always super helpful! The plumbers were always on time and professional. Will definitely use them for future needs!
Kirsten Lambert
3 years ago
Quick and efficient inspection. They were able to coordinate with our home inspection and got us the report and camera footage that night. Frank was professional, helpful, and kind. I would recommend them to anyone buying a new home.
I scheduled maintenance for my main line. The technician came within the specified time range. He removed his shoes upon entering the house, which is a gesture I appreciate. He was efficient and professional. I would recommend the business.
Ron the Sewer Rat was great to work with! We had an old drum trap in a tricky area - they took their time to fully assess the problem, explained the various scenarios to us, and answered all of our questions. In the end, they performed the work in a timely manner, neatly, and resolved our issue! I'm happy with the work and will be using Ron the Sewer Rat for any future plumbing/sewer needs.
Great service at a great price. Rod was friendly, fast and very professional. I had one drain cleaned out (7 years of garbage disposal build up) and it took less than 1 hour and ran $148. Will certainly use again for any drain cleaning needs.
Dana Sullivan
2 months ago
Jeff was absolutely fantastic, very friendly and professional but straightforward! He gave an honest assessment of our 125 year old pipes and even talked through possible future scenarios to put us at ease. Great work!
9.29.20 review: Great service again today to clear kitchen clog. The technician Kyle showed up wearing a mask and was able to diagnose and fix the clog within the hour allotted. He also brought a leaking toilet to my attention and adjusted the water level in the toilet to see if that would stop the dripping. I may need to replace the wax seal on the toilet but that's easy. He was respectful of my time and my property and I appreciate that the company sends a photo first of who is arriving and they use a truck with their name and logo so we know it is who they say they are. I will definitely use this company again for my plumbing needs and highly recommend their services. They are fair, efficient, and honest.2019 review: Great service! Jeff and his colleague showed up on time and did efficient awesome service. I am grateful to have a basement drain that is not overflowing.
Daniel Cairney
5 years ago
Honest, dependable, knowledgeable, write his number down and call it first.The best service experience I've had in 40 years. Really. Unbelievably professional and efficient. Even had a fix for something that was not really part of the job. Excellent DVD of finished work for future home sale.
I needed shut-off valves added to the bathtub and John from RTSR was amazingly thorough with his explanations, upfront about all costs, and worked efficiently throughout the project. He really took his time to make sure that I was comfortable with every stage of his work. We discussed other plumbing issues and he had suggestions for different options, but I never felt forced into making a decision. He gave honest opinions considering the cost vs the age of the house/plumbing. Highly recommended.
I’ve used these guys twice now. Once with Trent and now with Nick. Both were professional, courteous, knowledgeable, and completely fair. Having guys like this makes this experience easy and stress free. The several people that I’ve referred them too have all been grateful to have found people so good and trustworthy. I never even think of using anyone else. My thanks to the Rat pack.
Maggie Sweeney
3 years ago
Called to get our kitchen sink clog fixed and they were at our house within 2 hours! Trent was very friendly and personable. Thanks for the great service!
Rachel Wieneke
3 years ago
We love working with Ron the Sewer Rat. We have had 3 sewer lines scoped and the technicians are always great. We most recently had Jeff, who was on time when getting to the appointment. I also appreciate when they call me after the job is complete. Jeff provided honest feedback and answered all of my questions. We will definitely continue to use Ron the Sewer Rat in the future.
Thomas Maddux
10 months ago
He gave us great service and a great coloring book! 100% best in town
This was the LEAST STRESSFUL plumbing repair I have ever experienced. Christian was a really pro, put us at ease, was comfortable with our curious dogs, and kept us informed all along the way. I feel like this was money well spent and that the work performed was top notch!
Danielle Smith
a year ago
Nick was very professional and a great communicator! He diagnosed the problem and explained everything really well. Very pleased with the service he provided!
Trent was great! 5 stars!
Meredith Stuart
3 years ago
We've always had good experiences with Ron the Sewer Rat. Frank was awesome! He made sure to call ahead before he arrived, was on time and was super friendly. Great guy and great work. Thank you!!
John M handled my repairs directly and skillfully. His confidence was reassuring and tho I felt the job was kinda big, he assured it was not a big deal. Talked with me and the plan, followed the plan, asked if he could deviate from the plan before doing so, all around an excellent technician. It's been a week since his repair and it remains sound.
I am very pleased with the services RTSR provided. Trent showed up on time and did an amazing job. He explained what the matter was and answered all of my questions in detail. I highly recommend these guys!
Tim was on-time, very professional and cleaned four of my drains. He also showed me a camera view of my main drain, which was clear. Very affordable ! I highly recommend Ron the Sewer Rath.
Victoria Malberg
4 years ago
I've been a long-time customer of Ron The Sewer Rat - never had a bad experience, and they always go above and beyond expectations. Reasonably priced, good family too! Will continue to use and recommend in the future!
Fixed a backed up basement/kitchen drain perfectly and explained exactly what happened. Very friendly, and professional. And not that expensive. Will use them again if the need arises!
The technician was fabulous! The price was less than they even quoted on the phone, because he was able to find an access point other than my toilet. They are honest and reasonably priced. I had first called another company, who wanted to charge me four times as much. I would highly recommend this company!
Trent C was very professional and efficient, and conscientious of home. Great personality and explained everything he did. Very happy with his service!
I've used them twice for drain cleaning and repair. Both times they were fast, professional, and wonderful. I felt the technicians/plumber went out of their way to fix the issues without calling someone else in even though they came for drain cleaning. Highly recommend.
Michael Thomas
a year ago
Nick was on time and very thorough. He found another problem and kept us informed on what he was doing and what if would cost. Would use them again for sure!
Will be using these guys to clean my sewer line forever! Jeff was so kind and took the time to explain everything to me and involve me in the process. I felt very at ease with them in my house.
Jeffrey Nath
8 months ago
Tim K was amazing. Showed up on time, was super helpful, and did great work. I highly recommend this business. Thank you!
Very punctual, excellent appointment system they use, same day service, friendly and knowledgeable technician, left no mess, clean work, no stalling or lagging so I feel what I was charged was inexpensive. I called 5 other places, none of which offered same day service, maybe I was lucky, maybe these guys are just that ton top of their game.Highly recommended!
Zachary Riley
2 years ago
Great and affordable service. Tim did a great job unclogging bathroom drain in a flash and made sure everything else was in working order. He kept my bathroom clean and explained what he was doing and answered all of my new homeowner questions with ease and excitement. I couldn't recommend more!
Geoffrey Walsh
2 years ago
Our 1927 house has a not-so-nice relationship with tree roots, particularly as they make their way into our main line. Kyle from Ron the Sewer Rat came out and solved the problem quickly, professionally, and kindly. It means a lot to me when a service tech isn’t bothered by my curious daughters watching from a safe distance. Kyle answered all of our silly questions and we feel great about the work that was done. This is hands-down the best company to hire.
Patricia Bogusz
3 years ago
These guys were great. They responded fast and did a great job. I had a different company out first. They did a bad job clearing the line and told me it would have to be replaced for $12k. It was a scam. Mike smelled a rat(ha) and saved the day. Thanks!!!
I have only wonderful things to say about this company, and Kyle, the technician who came out. The company was incredibly responsive and the service was stellar. I will definitely use them again, and highly recommend without hesitation!
Harry Pontiff
3 years ago
You don’t normally think about a sewer cleaning as being “exceptional” but Devin’s visit was beyond competent and professional and actually pleasant. He is knowledgeable, thorough, and reassuring. We would have no hesitation in recommending him when service is needed.
Keith Anderson
a year ago
Christian was great- took the time to review camera images of drain and areas of concern discussing future options of dealing with 100 yo sewer lines. 30+ years a fan of the Rat
They were really great. They did a cleaning and a video of our sewer line.
They were polite, informative, and did a great job. I would never use anyone else again. The video quality that they provided was amazing, and clearly shows exactly what was happening in our sewer line.
Jeffrey Nelson
2 years ago
Awesome....and I mean it. I had a rooted up main that had me not using water in my house for a couple of days. Unfortunately, I had tried a different company out of St. Paul first. The first company took two hours, went 35 feet in, claimed they were stuck, and either kept pushing me to overtime (after 5pm) hourly or wanted to up-sell me to jetting...On top of that they left a mess on my floor and wall and then had me waiting for two days and counting for that service. I got frustrated and called Ron the Sewer Rat and asked for a second opinion. They assured me that if it was just roots and not a broken/collapsed main, that they would be through it in less than an hour. They did not lie. Mike came and he had pushed/cut through 75 feet (well into the city's sewer) in about 15 minutes: so I don't know what the other guy's problem was. He backed it out, ran it again with a larger double auger, ran a camera down in it so I could see - and was cleaned up within an hour. My main now looks cleaner than my colon. All this while educating me in the process. He was so capable and efficient, I had him clean out a secondary drain line as well. Very much appreciated every part of my experience, and will not hesitate to recommend in the future. Well done.EDIT - Had them out 2 years later for the same thing. Pesky roots again making their way between the seams in my main. Called and they were out here within 24 hours and operated as professionally and efficiently as I could have hoped for. Devin was awesome - knew his machine and its limits. Will have them out in another year to maintain.Done shopping around for issues like this - I've found my people here.
Payton Powell
4 years ago
Jeff G came to do my sewer inspection this morning, he and his assistant were fantastic. They were timely, quick, and explained everything they found (which was minimal thankfully). The service was great as a first time home buyer who is just getting a grasp on all the ins and outs of what it takes to own and maintain a house. Also, it's crazy how good of video they are able to get with the fiber optic cable they use, it was pretty neat to watch the video they provide at the end. Definitely would recommend.
It took me three days to recognize the nature of the flooding basement problem, and by then it was Sunday--who is open? I scheduled with one company, then realized I should look at the reviews, and 9:00 p.m. Sunday night was when I discovered the company I had selected could charge me $850 for service that was rated 2.5 stars, whereas RTSR gets 5 stars for service, professionalism, quality and price! Even in this basement back-up crisis, I cancelled the 2.5 star company and called RTSR Monday morning. They were able to get a technician out that morning, and as I work from home, Garret was quiet, courteous, and efficient. I was charged $220 for excellent quality and response time when I would have paid 4x that much had I not read the reviews. Grateful for RTSR's professionalism, reasonable price, and swift response!
Devin was very professional. He explained in detail what he was going to do and what the cost was, as well as what other steps he would take if necessary and would let me know beforehand. A positive experience from first call to the end of work completion. Highly recommend these guys!
Trent C was professional, personable, knowledgeableHe went above and beyondTook time to explain what needed to be done and why,It was an extremely difficult clean out, worked in a narrow crawl space, cleaned up when finished.Affordable. I would recommend him to family and friends
Marianne Sanders
a month ago
Highly recommend. Will work quickly to get appointment set up and to get drain problem fixed. Great customer service.
They were great! From when I called to when they came, it was about 45 min! They made it a priority to squeeze me in between a very busy day due to a last minute cancellation. Very responsive, understanding and considerate. Trent came and was pleasant and efficient. Recommend them - a great local option and price appropriately.
Sarah Jenkins
3 weeks ago
I was able to book the appointment quickly with little lead time which i appreciated. They explained everything to me in detail. They were very professional and the cost was very fair (if not under what I thought it would be). Great job, thank you!
Gretchen Miller
4 months ago
My water softener drain was plugged. Sewer Rat wss able to come out in a timely manner and fixed the issue. Tim was pleasant, professional, and informative. Would definitely recommend Sewer Rat!! Thabk you!
Barry Margolis
3 years ago
I've used Ron's company a number of times. He was recommended to me in 1994 and I've never used another sewer service. They do terrific work and their billing is honest and fair. Trent - the fellow who came by today - is a total professional and he did a swell job. HIGHLY recommended.
This is the second time I've used this company and both times I've been very pleased. I had a main line backup and called last evening and left a voicemail. This morning my phone was ringing just after 7 am for an 8-10 arrival time. Prompt, friendly, professional and upfront with pricing. Highly recommended!
August 2023Outstanding service: professional, knowledgeable and meticulous from setting up to cleaning up afterwards. I use this company for annual maintenance. Kyle was impeccable in his service and even gave recommendations on improving drain maintenance. Once again I am grateful to be able to count on a company that never ceases to send their best and doing outstanding work.Wendy
Carlos Lamboglia
a month ago
We had an emergency and they were able to come within 45 minutes. Jeff was very professional, friendly and knowledgeable.
Carole Megarry
a year ago
Called on a Tuesday afternoon and was told they could send a service person the next a.m. Per plan, he called when he was on his way and arrived right on schedule. Asked questions and checked general plumbing and got right to work. Also not bothered by fact that my crabby old dog approached him and growled a bit.
Michelle Anderson
3 years ago
Great experience from the first call to set up the appointment through the service itself. Communication via email, text and email to confirm and followup was thorough. Seems like a well run, well organized company. Our service tech was professional and friendly and did a good job of explaining our issues and offer recommendations. We will use RTSR again and tell others about them!
Sandra Westby
3 years ago
Needed our drains cleaned out on a weekend. Our usual plumber was unavailable but recommended Ron the Sewer Rat. They fit us into their schedule; notified us when on the way and provided expert service. Jeff was considerate and professional. He explained exactly what he had done. Price was very reasonable.
Recently had a sewer camera inspection with Ron the Sewer Rat and all I can say is AWESOME! I called the evening before, and was able to have an appointment the next day by 1:00pm. Truly great customer service. As new home owners, we will be trusting Ron the Sewer Rat with all our service needs moving forward!
Frank and team were fantastic. I’ll definitely have them back for an every two year clean out. Great experience from scheduling, to the pre-arrival text, to completion. Extremely fair priced. I’d highly recommend Ron the Sewer Rat and his team!!
Emily Bevelacque
4 years ago
Came out on my brithday and fixed my swerer line, they were on time, friendly, helpfull and cheaper than anyone else! Highly recomended. Kyle was the tech and he was professional and effecent. The man I spoke to on the phone was also very professional and helpfull while scheduling the appointment.
kramer (Kramer)
a year ago
Trent was super kind and very responsive. I had tried to snake the toilet myself prior to calling and unknowingly scratched the bowl all up. He stopped back after he fixed our issue to scrub it out with pumice stone and was super great about it. Great work and good price. Would certainly recommend!
Friendly, quick and efficient. Took the time to explain the process and what he found. All older homes should get the sewer rat treatment. Thanks!
Benjamin Hersey
a year ago
I almost never do online reviews but this place really stands out so I'll add to the chorus of over 2,700 reviews. These guys were great. Scheduling was simple. They get your info and the computer texts you when they're on their way. Came right in the middle of the time window, cleared a toilet clog in just a few minutes, and double checked for leaks. Friendly, professional, and quick. Very satisfied.
WHITNAYYY HOUSTON TX
a year ago
These people always take handicap/ disability parking at my complex. Like who trains you people? See attached photo from yesterday.
I had a backed up main sewage line that flooded through my floor drain. They were able to quickly fill me in to their schedule due to a cancelation and came after the day I called. Kyle came out and was very professional and informative. He was willing to show me his work with the camera and he did an awesome job. Since it was timed by the hour some places might try to take advantage of that and work slow. I could tell that Kyle worked very hard to get it done as fast as possible. This is a complete 180 from the experience I've had with other plumbing services.
Very good communication and did not try to oversell me on upgrades that were unnecessary. Zach was fast, efficient and helpful. Will definitely be using them for my maintenance sewer cleaning in the future!
Jeff is the greatest! This is the second time he has been to our house and and we couldn't be happier. He figured out right away it was not what we thought is was and went to work and cleaned out our main sewer line. It was tree roots. He fixed it and told us to do a check up every couple of years to prevent future problems. Ron The Sewer Rat is also very reasonable in pricing. They are the first ones we call when we have an issue.
Scheduling staff was easy to get on the phone and the on site staff showed up on time and did a great job. Answered all my questions thoroughly and showed me the main line after he was done. Final price was very reasonable. Really happy and will have them come out next time I need the line inspected.
Demian Gravlin
8 months ago
Love this company have had them out in the past for a kitchen faucet & recently called about by backed up bathroom sink (colg inside the wall).Had an appointment scheduled for the next day at 10 am. Frank arrived exactly at 10am and had everything wrapped up within an hour or so. Really friendly guy. Very thorough & checked everything to make sure it running properly. Left everything clean & in order at a fair price. RTSR will remain my go to place for drain & plumbing projects. A lot of places pull your chain & BS you, not RTSR. Highly recommend!!!! 👍👍👍& thank you Frank!!
Jenn Mcgeary
6 months ago
Zach is the best! He was so professional and kind! He also gave us great tips on how to avoid the problems in the future!
Donovan Niesen
6 months ago
Super easy to set up an appointment, great communication. Came on time, technician was very professional and prompt. Pricing was great for what was done, very happy!
Lynn Von Korff
2 years ago
Devin was professional and friendly. He checked our main sewer line with a camera and it was in great shape so he didn’t need to clean it—probably because Ron the Sewer Rat did such a great job last time when it did need to be cleared of roots. Minimal charge. Very pleased with the service and will definitely call them again!
Absolutely amazing service. Trent was the one who helped unclog & clean out our floor drain. Not only was he super kind, he even helped explain what feeds into the line and what may cause it to clog up. He even gave my doggies a little bit of love, which made their day!!
Nancy Stockhaus
4 months ago
Gerve M did a great job with our clogged laundry drain. We are selling our house this week and needed it done asap. He came out within a couple hours and was fast friendly and competent! This is the second time we have used this company and have had excellent service both times! Highly recommend!
My $800 screw driver.We tried hooking up a new laundry tub in the basement over the weekend and the drain was backed up.Yesterday Ron the SewerRat came out and after 2 hours and $580, he couldn’t get it flowing. (He did clean the mainline to the street while he was here).Today they sent out another plumber with a gnarly machine. He was my last hope.The thought of busting through 4 inches of concrete to find a broken pipe was eating me up inside.Then he showed me this.He said a couple more minutes and he would have recommended the jackhammer.I’ve never seen this screwdriver before. All of mine are pinkThat said, I want to leave a great recommendation for this company. They probably saved me thousands.
Rachel Brougham
3 years ago
Trent came out to clean out a basement floor drain that had been backing up when I did laundry. He was in and out in 30 minutes. Right on time, communicative, easy and very friendly. I'd definitely recommend Ron the Sewer Rat.
chris mckinney
2 years ago
Nick R was great! Had a stubborn drain clog. While it was a heated battle he came out victorious and I can use my kitchen sink again!!! Rates are very reasonable. Highly recommend Ron the Sewer eat for you plumbing needs
I was given a short appointment window and Devin was here on time. He was pleasant, thoughtful, friendly, and efficient. He unclogged my laundry tub drain quickly and left it easier to snake in the future. He was also nice to my dog.
Tyler Hinrichs
3 years ago
I have used Ron The Sewer Rat on two houses now. The technicians are easy to work with, they show up on time and do great work. I wasn’t able to schedule until Wednesday, but they immediately called upon booking to tell me they could try to fit me in NEXT DAY! Even on a holiday weekend. Tim was friendly and knowledgeable! We were very satisfied!
Frank and Mike responded quickly and troubleshot the issue that our business was having with our sewer. When the cause of the trouble wasn't apparent, they stuck with it and fixed the issue. I use this company for my home sewer issues and for our companies three buildings. They are quick, dependable and trustworthy. I appreciate their efforts.
Stephanie Magras
a year ago
Scheduling was fast and professionally handled. Appreciated that they sent a picture and bio text just prior to the appt so I knew who was coming. Zach R explained the issue and resolved it quickly.
Had a great experience with Trent from Ron The Sewer Rat. Had an emergency back up on a Saturday and we had service within an hour. Was recommended by my parents, they now have a new loyal customer!
Barbara Sletten
4 years ago
I called and left a message on Sunday morning asking for a service call due to an overflow in the basement sewer drain. Received a call back that afternoon and had a Monday morning appointment. Text and phone call preceded Kyle’s appearance on time with a photo of him on the text. He was professional, informative and fixed the issue. I have used Sewer Rat a couple times before and thoroughly recommend the company.
Frank was very helpful in answering all my questions. He freed up the ball (back flow preventer) that was stuck and he showed us how to do this if it gets stuck again. Explained we need to pour water down regularly. He checked the sewer line with camera and said we didn't need a cleaning. Charged just for a service call. Highly recommend RTSR.
Meredith McGrath
4 months ago
I appreciate how they email a picture of your tech ahead of time. Zach kept me posted on his arrival time, was professional, efficient and personable. He explained the problem with the cap and walked me through how the line looks now.
Becca Jackelen
3 years ago
We had a great experience with Frank from Ron the Sewer Rat. I appreciated the text I received with a picture of him as well as the call saying he was going to be on time. He was efficient and friendly, and was very clear with next steps (much needed for us first-time home owners).
Katherine Harp
9 months ago
Appreciated receiving a pic and mini bio about Frank. He was able to clear most of the roots. Planning to look into options supporting longer term solutions.
Jordan did great work... answered my questions, gave me incite and recommendations for framing around the cleanout pipe & regular pipe maintenance. He was/is truly professional and I would 100% recommend this company and technician again.
Kelly Ortenblad
4 years ago
Jeff and his trainee/partner were amazing. They came in, assessed the situation, and everything fixed in a timely manner. I have used Ron the Sewer Rat in the past and have had Jeff the technician out to my house before. I will continue to use them and recommend them to anyone looking for good reliable friendly service. Thanks for the great work guys!
Katie Husband
2 years ago
Jon J was exceptional! Super professional and fast. Called ahead of time and showed up right when he said he would. Found the issue right away and fixed it in no time! Gave me great tips on how to avoid blockages in the future and left the basement cleaner than it was before he arrived.
elizabeth shaw
a month ago
We had over 7 feet of corroded cast iron drain pipe and basement floor drain. It was expertly removed and replaced with new pvc, at an extremely fair price. If we have this situation again, we will happily call Ron the Sewer Rat. Highly recommend.
Received confirmation from Nick via phone, text, and email for my appointment. He arrived on time; set an expectation for the cost, and got to work right away. Problem was fixed, and no mess for me to clean up. Great job! Would definitely recommend them to anybody who needs this type of service.
Richard Reutiman
3 years ago
Frank from Ron the Sewer Rat Company call ahead of his arrival and set right to work to clean out our kitchen drain that was slow in draining. He was curtious and fixed 'er up within the time I expected and we were delited with the service. We had used this company before and got top notch service both times. Highly recommend this company.
Joanne Peltonen
3 months ago
They called to let me know they were on their way. Tim was very professional. Thanks!
Our technician, Frank F was prompt, informed me of what he was going to do, and finished quickly. He was polite and a good representative of the company.I appreciate Ron the Sewer Rat, it's a good business. They are honest, helpful and usually available within a day or two. And they are reasonably priced. :)
Jacob Hustedt
7 months ago
Had a great experience with Christian. He came out and cleaned out the main drain to the street. He walked me through everything he found and troubleshot some issues that might be a problem in the future. He was full of good advice and the fees were very reasonable for the work done! Thanks Ron and Christian.
Just had this company out to my home for a second time. Erik S. was very good, he listened to what I was concerned about. When he left I felt like the work was done completely.
Todd Loudenslager
a year ago
We had a clogged drain. I set up an appointment online. Within 5 minutes, I had a call back to confirm the situation, and they offered to come earlier than I had scheduled - so they promised next day service. Nick R showed up on time and within 20 minutes had the drain unclogged. Very fast, clean, and professional!
Kathleen DeWahl
4 months ago
Had Devin out for a sewer inspection and cleaning. Did great work and was very informative. Gave us good recommendations for needed repairs
RTSR sent Frank F. to our home to inspect and clean the drain of our Utility Sink. I thought we might need more than a drain clean and we did. Frank was able to get us up and running before leaving and we were able to avoid another visit for now. Very transparent with the service and fees + the price was fair. I wouldn't hesitate to call them again.
I was impressed with the great communication. I received several emails as to when the technician would arrive plus a phone call from the tech prior to their arrival. An email even had a picture of the technician.The tech took off his shoes and had plastic covering the wheels of his equipment!!! I would highly recommend this company.
Donna Strand
6 months ago
Zach came as scheduled and called in advance. He is very professional and friendly. He took care of the clogged drain in no time at all. I'm now good as new. I would recommend this company for its ease of scheduling, good work and fair pricing compared to the other companies I called for pricing.
Larry Ludeman
11 months ago
Christian did an excellent job of removing roots from my main line. He was cordial and professional. Five stars!
Vijay chandra Yeleswarapu
a month ago
The technician arrived on time. Got the work done. And charged less than initially quoted money as work was done faster.
Donna Hackler
2 years ago
Jordan called fifteen minutes before he arrived, was courteous, informative, and answered all my questions. He left everything clean and neat, and most importantly, my basement laundry tub drain is free flowing again. Highly recommended!
Great work! Anita called me back on a Sunday to schedule an appt and Frank showed up with in 48 hours. Service was fast and friendly. Frank let me watch what was happening on a monitor and had insight into cause. Appt took 75 minutes and honestly cost less than I expected (how often does that happen?).
chad mesenbring
7 years ago
These guys are fantastic! They spent about 12 hours straight on my sewer main, some of the worst tree roots ever seen in the twin cities. Definitely a dedicated bunch, and incredibly fair pricing. I've spread their name to all my friends/family, and will always use them from now on. By far the best around!
Kathleen Brogan
4 years ago
Was my first time using them. Had heard great things about them and regularly referred them to folks in need for many years.A+ experience from start to finish. Got me in the next day. Had tree roots backing up my plumbing.Lee and team are the best, so honest and service driven. I will keep using them as needed. Honored and delighted to keep them in my service provider list. They are aces in my circle of trust deck!
We were able to get an appointment same day and Devin was very helpful. He took the time to explain everything to me and gave me pointers on how to keep our drain clean in the future. Excellent customer service, would highly recommend them, they are our go-to for any plumbing issues!
Price is fair. They communicate very well. The inspector we had was Andy and he was very professional and very nice. Did a great job. We used him on two different homes.
sharp017 University of Minnesota
4 years ago
Ron the Sewer Rat did an excellent job again. I have used this company for decades now. Rod came to snake out my floor drain from beneath my laundry tub to the sewer line because it was blocked. He was very personable and professional. I always recommend this company to people.
Aaron Nicklay
2 years ago
I've worked with these guys a few times and had clients who have as well and they are awesome every single time, if anyone asks they are the only one's I recommend. This particular time, Nick came out first thing in the morning, we talked about what I expected he'd find, he got set up and took a look at the problem with the camera to confirm and then go to work clearing the line. Checked it again just to make sure it was clear and was all wrapped up and on his way inside an hour. Friendly, professional, affordable, ethical. These guys are the best.
Racheal Howitz
3 years ago
Prompt and very helpful! Jeff and Jordan explained everything in detail and gave their recommendations. They both went out of their way to notify me of things that I didn't see, like the leaking laundry basin and clogged drain. I learned so much as this is our first home buying experience. Thanks to you both and great work!
They came out to clean the main sewer line. Afterwards our floor drain wasn't draining. It ended up being a coincidence (they fished out a very old bottlecap and some broken tiles) but still came and fixed it right away. Good prices and fast service, and they took great care of us. Highly recommended.
Tim was our Service Person to snake out our root ridden sewer drain. He has been here before and we requested him again. He is thorough and meticulous. You wouldn't even know that someone had done anything at all except that our washing machine water drains again. Yay! We will continue to call Ron the Sewer Rat for service until we have to do something that will be big and painful! Tim was great!!
I made the appointment using their online scheduler. A receptionist called me and confirmed the appointment date and time and service being done. They also sent a confirmation and a reminder for the appointment by email-great!On the day of the appointment, the tech (Frank) called and let us know when he would be arriving. Frank came on time, cleared the line, inspected it, recorded the video, and told us exactly what he did and answered our questions. The price was exactly the same that was listed on their website for the service!Very happy! I would use them again if needed!
Patrick Daugherty
3 years ago
Called to schedule for a clogged kitchen drain (not an emergency). Had availability the next day. Frank called me ahead to let me know he was on the way, exactly in the window I was told, and I received a text as well showing me Franks info and photo. He was courteous, efficient, and clean. Excellent service, highly recommended!
Randy and Linda Nelson
2 years ago
We have used Ron for 40 years and we have always been happy with their service. We just had them snake our main drain and we are very happy with the service from Frank. Our appointment was scheduled for Friday but they were able to come a day early.
Elspeth Fisher
7 months ago
I am VERY happy with the price and quality of service. Did a fairly large job (replaced a large section of broken metal pipe including several joints) well, quickly, and for way less than others were asking. Also were very pleasant and courteous and made me feel comfortable having them in my home for much of a day. Highly recommend.
jennifer waltos
2 years ago
My experience was awesome! Received email and text confirmations on day of service with introduction to who would be arriving. Nick R and another technician arrived a little early to the appointment window. Both were professional and courteous, removed boots at the entry and cleaned everything when they left. They even wiped down the entry floor which I was not expecting! The main drain was cleaned and verified with video. Great work! I would recommend and use again!
Ron the Sewer Rat is a great plumbing business from the very first person I spoke with to set up the appointment, to the office clerk who called to let us know the technician was going to be a little late because of facing extra problems at the site he was at before us, to Jon the technician who was personable yet very professional. Jon arrived at the time that the office clerk, Michelle, said he would arrive, plus Jon called us when he was ready to leave the site he had been at stating that he would get to our house in 25 minutes, and he arrived in 25 minutes, just as he said!!! My husband and I could not be more pleased with Jon, Michelle, and their company, Ron the Sewer Rat. We would recommend them 😊 to anyone!!!
Nina Modaffari
a week ago
Thank you guys for your hard work! Very professional. :)
These guys are great. I had a good idea of what the problem was and they confirmed. They cleared out a 5ft blockage in a drain line that serves one whole side of the house. Nick was fast, and cleaned everything up afterwards. Also, they give you a clear idea of what you will pay before they come out... Base rate, plus dollars per hour if it exceeds an hour. If someone won't do that, you need to go elsewhere. Very happy, I will definitely use them again when needed.
Nice and friendly, from the first call to the great, helpful service. My basement sewer drain backed up from kitchen drainage and garbage disposal debris--plus the clothes washer drains there. Devin checked the main first to make sure there wasn't a clog further down, then determined it was only the one line. Quick, helpful and respectful. Thanks for the good work!
Jeff was prompt, courteous, thorough, and quick. He took the time to tell us what to expect and walked through the steps he was taking as he worked. He never tried to upsell us anything and cleaned up after himself before he left. There's a reason these guys have so many 5 star reviews and it shows. 100% recommended.
Andy Haynssen
4 years ago
Possibly one of the best experiences interacting with any service provider. Easy and smooth online scheduling, updates during my maintenance window , and letting me know who to expect showing up to do the work. Tim was clean, friendly, and professional. Will absolutely be a repeat customer, and highly recommend their services.
Paul Carlson
4 months ago
Quick and professional, can’t recommend enough, also explained something an inspector couldn’t/wouldn’t. 10/10
Jenna Rose Graupmann
9 months ago
We used Ron's services during the inspection process when buying our house: they cammed our sewer line and saved us hundreds of dollars by catching a hole before we signed on the dotted line. We also just worked with a few of their technicians to unclog our ancient upstairs bathtub; plumbers as well as drain cleaners. Everyone we worked with has been extremely professional and friendly with clear communication! There's no way to fault a job well done. Thank you!
Trent arrived and got right to it. He walked me through as we went through a main line camera inspection and it was quick and efficient. Also did a good job of telling me next steps and how to keep up with maintenance.
They were very professional and on time. They took the time to explain everything to me and provide the costs up front for the different possible scenarios. My only complaint is the mess left behind on the floors. I would definitely recommend them!!
Always professional, efficient, personable, clear; highly recommend!!
I've always used Ron for all my sewer cleanout tasks at home and have been well-pleased. So was my experience today with an emergency drain problem at our church. It was Nick to the rescue. Thank you for your professional, personable service!
Charley Fonville
a year ago
I had an excellent experience using this company to install a new water heater. They were professional, caring and on time.Roman the plumber, went the extra mile and worked late into the evening to make sure I had hot water for the night.I will definitely use this company again.
Tim came to inspect the sewers of a house we are in the process of buying. He was so nice and patiently answered all of our questions. He did a really thorough job too. I would absolutely call Ron the Sewer Rat again!
Wendy Ledesma
10 months ago
Ron the Sewer Rat Technicians always do an excellent job of explaining what is going on with the drains in our home, and as far as I can tell, they clean the drains thoroughly. Always on time and friendly as well.
MPLS Architect
6 months ago
Company showed up on time. Were explicite with the possible costs of the work and performed it in a prompt, professional manner and, cleaned up once the work was complete. I would definitely hire them again.
Phoned the business Thursday evening, 8pm. Left a VM (not urgent), but asked for a schedule the next day. Received phone call not too long after, close to 9 maybe. Connected w/ gentlemen and scheduled a call for next day (thank you!), and Kyle W arrived on-time. Kyle W was awesome. Professional, clean, pleasant. He worked at a rapid pace, but took care. We ended up needing two floor drains cleaned, and an object removed from one. Took Kyle quite some time because of the obstruction, but he was patient, calm, resilient, and took care of business. Left things clean, and dotted his Is, crossed his Ts. Nice job and thank you!
Very professional, knowledgeable and was able to solve the problem!
Janet Hugger
2 months ago
Hands down the best plumbing service. Honest and upfront pricing.
I was able to get an appointment within just a day, reasonable rate, I was sent a photo and bio of the tech that would be in my house, he was on time and so nice! Explained everything well. If I need them, I'll definitely be a repeat customer!
Tosh Tricas, CMCA. AMS, PCAM
3 years ago
Great Experience, arrived right as scheduled. We received two confirmations ahead of time. Our Tech was great, explained everything and showed us the issues.. glad we had them out. they are the only choice we need to make in the future
Rosie Nestingen
3 years ago
Trent offered great customer service, was quick, and great about communicating when he ran into additional issues and the cost of service could be more than initially quoted. Would definitely use Ron the Sewer Rat's team in the future. Thanks!
10/10 would recommend! I called at 8:30 am on a Saturday with a non-urgent kitchen drain clog. I was hopeful they would be able to come on a weekend since my husband and I both work outside the home M-F. The scheduling tech was friendly and professional and said someone could come between 10:00-2:00p, and that they would call me. Around 9:30 I got a call that Kyle was finishing up and would be over in 20 minutes. By 11:00, he had fixed our problem, cleaned up, and left. It was the quickest, most efficient service! I wouldn’t hesitate to use them again (although I’ll be trying to prevent another clog using the tips he gave me!)
Make this a favorite on your list. Jordan was great !! Knew what he was doing. Advised on the cost ahead of time. ****** 6 stars
Paul Stanley
3 months ago
We've used them a handful of times over the years. They're a legit, good business in our experience and Jordan's our hero. He comes prepared with a coloring book for our 5 year old, dude's a hero.
Carlinne voss
2 years ago
New post:Nick came and fixed our drain on 3/19/2021. He was a pleasure to work with, professional, knowledgeable, efficient, easy to work with, resolved our issue, and cleaned up afterwards. We would strongly recommend him.Jordan and the other technician did an excellent job. They were efficient, thorough, and very customer friendly. We could not have been happier with the service we got. I would strongly recommend them.
William D. Ivey
a month ago
Twice in the last year, my home has needed somewhat immediate plumbing attention. I called RTSR both times, at the recommendation of my realtor. Both times they availed themselves almost immediately. For today’s visit, Frank showed up slightly ahead of my wait window, completed the work thoroughly and efficiently, and was very detailed in explaining what needed to be done, the degree to which we can act to prevent future issues, etc. Spending money on plumbing work is zero fun, especially when unexpected. Receiving this level of service makes the expenditure feel “worth it.” It also leaves me highly confident in what was done. They will continue being my first call when our house needs a plumber.
Tim arrived within the scheduled service window. He was very pleasant, professional and knowledgeable. He quickly took care of the problem and was actually more concerned about cleaning up after himself than I was.The price is also insanely reasonable compared to some of their competition.I TOTALLY recommend these guys. Great job. Thank you!
Nick and Mike’s service, skills, and expertise were incredible! They are the definition of white glove service, and made a really tough situation as simple as possible. So thankful for their help!
kandie kirkedahlen
3 years ago
From a real person answering my first call to the thank you within minutes of the truck heading up the street I was impressed. Not to mention the emails and text reminders plus phone a call to alert me he was on his way. You can understand my hardy thanks after being left high and dry by another company two days before. Jordan wasted no time in getting the work done plus taking great care to make sure all was cleaned up behind him.
Nakole Simmer
9 months ago
We've used this company twice now and will never go back to anyone else. Scheduling is quick and easy. Text and email communications are very convenient. The technician's are always on time, very professional and upfront about costs which are way more affordable than most. HIGHLY recommend!!
Jordan Brunsberg
2 years ago
Could not say enough about Ron the Sewer Rat’s service! Every person we worked with was professional, kind and helpful. For a new home buyer, they were a great choice- took the time to educate and explain!
mioara taylor
3 years ago
Jeff was excellent at his job. I will definitely recommend this company and especially Jeff. They call me a day sooner than the appointment was initially scheduled to help me with the drain at my rental property which I really appreciated. Thank you Ron and Jeff very much.
Mioara T.
Always a great experience! We have had their technicians out every year or two for preventative sewer cleanings and to clear a floor drain that wasn't draining well. Very good communication, technicians are always friendly and knowledgeable, and great service!
Kathleen Olson
a year ago
I called first thing this am and had a scheduled appointment between 12-4, the technician was here before 1 and it was a cleaned drain before 3. He noticed a plumbing problem and had an appointment with the plumber before he left. Great service.
Steven Skolasinski
a year ago
Great service. Devin sent us a text when he was on his way, and showed up shortly thereafter. He walked me through the process of inspecting and then cleaning out my sewer line. Show me what he was doing, and explained the video to me, and explained what the possible options would be for mitigation if needed. Very clean service, laid down a cloth runner over the carpet where he was carrying things in and out and used a towel under the working space. Working with sewers is messy but Devin did such a good job you never know he was there.
brutalbaklava
4 years ago
Our technician Jeff handled a difficult job very well,: with hard work, attention to detail, and high level problem solving. And he maintained good cheer with a project that took twice as long as expected. Will definitely use again!
Frank solved our problem quickly and efficiently. We appreciated the service as well as friendly conversation while he worked.
It was simple to get an appointment - sign-up on-line, get a call-back, and you are on the schedule.I got a 10 - 2 appointment range and was thrilled when I got the 'I'm on my way' call at 10:30.Frank was timely, efficient, empathetic and sweet. Not once did he wrinkle his nose at the state of the drain behind the washing machine. Then again, he was wearing a mask throughout.It was all over in 40 minutes. Took two goes to clear the pipe, no fuss, no drama.Money well-spent.
Very pleased with the service. I had made an appointment online (the earliest they had available through the online scheduling), they called to offer me an appointment much sooner, which was great. The technician that did the work was thorough, and did a great job explaining everything to me. I'd use their services again.
Frank F. was fabulous. He called 30 minutes prior as I had requested. He was friendly and polite. He had to go back and forth from my apartment to the building hallway numerous times and he took his shoes off EVERY TIME! I really appreciated that. My shower drain is now working great! The price was very reasonable. I will definitely use Ron the Sewer Rat again!
Happy with my service. RTSR alerted me to a catastrophic failure in my sewer and didn't make it worse than it already was by adding on a charge for extra labor/equipment. Also referred me to a reputable plumber to fix the problem (no affiliation/kickback). I appreciated the candor and professionalism of both of the techs who showed up to my home. Good dudes. I would recommend to anyone based on my most recent experience.
Nicholas Griffith
a year ago
Roman, the tech who did the work, clearly described the problem and the options. He completed the work in good time, was personable and friendly. I highly commend him as a representative of your organization, and recommend you recognize him as an exemplary employee.
jordan weatherby
a year ago
Showed up within an hour and fixed our issue quickly and professionally. Would highly recommend and will be using them again!
I scheduled an online appointment for Thursday and almost immediately received a call that they could get to my house today (Tuesday). Jordan fixed my main line clog in no time. He explained what he was doing & where the clog was located, he was incredibly polite and 100% professional . I will definitely use Ron the Sewer Rat for any future plumbing problems.
Adam Cornell
7 months ago
Tim K was fantastic.Used an hd camera to scope the sewer line and reviewed in-person quick. Provided excellent in-depth balanced feedback.Additionally, Tim found that the last techs that had performed my cleanout- had not completed the job properly. Showed me on camera, then provided a vastly discounted rate to finish the job off. No attempt to overcharge or exploit the situation, completely fairly priced, literally like 15% of their normal full service cleanout charge. Since there was only a little bit at the end of the run left incomplete. This is how you conduct business.Completed the previously 'completed' job, and the scope I had hired them for, as well as answering any questions/concerns.After my last service experience the day previous, it was nice to see how the pros do it.
Phuong O'Neil
3 years ago
Ron the Sewer Rat was fantastic! We've used them several times and they do not disappoint. The online scheduling system was super easy to use and when we had to reschedule, the person on the phone was very helpful. I love that they emailed us exactly who will come out and a bio about them! Trent C. was our technician - he was friendly and respectful. He did a fantastic job and now our sink works again!!
Gloria Weyandt
9 months ago
I have had problems with tree roots in my sewer line of 90yr old home. I had another company out who charged a tremendous fee, drain became worse and I was told I needed to have line replaced by excavation.Tim came out and was able to clear my line. He was very skilled, professional, and kind. I AM VERY GRATEFUL AND HIGHLY RECOMMEND!!!
If you need a plumber, contact Ron the Sewer Rat. Jeff G did a great job and the prices were very reasonable. Highly recommended.
Jeff was a great person to work with. He was knowledge, friendly, and answered all my questions. It was nice to get a video of our drain inspection and he offered some helpful next steps. I would recommend Ron the Sewer Rat to other home owners.
Cristina Andor
3 months ago
Emanuel was awesome. Prompt, professional and explained everything in easy to understand terms and timelines. Estimates for work were very affordable and I absolutely trust his judgement. Thank you so much for the service!
Jon was great, he arrived early, removed his shoes in the house and kept everything clean. He also did a great job keeping me informed as the work progressed. I feel I made a very wise decision to use Ron The Sewer Rat. Thanks for a job well done.
Nathaniel Wesenberg
a year ago
Jeff G. did a great job for us cleaning out our main drain. He was great to work with and provided excellent customer service. I have recommended them and will continue to use them. They sent confirmations out for the job and called on the way. Excellent communication and customer service.
I have used Ron the Sewer rat many times and always had a good experience. Easy to get an appointment, they call ahead of time, arrive on schedule and do their work promptly (and friendly). Would highly recommend them
Five star for sure. They come promptly after our call to handle a backed up floor drain for our company. Quickly found the problem, showed us clearly on video what needed to be done, took care of it quickly and efficiently in one visit. We are very impressed with RTSR and would highly recommend.
We really enjoyed working with Devan at Ron the Sewer Rat. He was responsive and informative, and helped us think through decision points. We're grateful for the plan he put together and look forward to executing it!
Kelly McGivern
3 years ago
1+ year later update - Still excellent service from Ron the Sewer Rat! Jordan came out to do a clean out and he was great. Easy to work with and a nice person. I'll be using RtSR for all my future cleanings.Excellent service, great turn around time between when I first called and when the tech came out. Great communication throughout. Kyle was great and was really considerate. I would 100% recommend using Ron the Sewer Rat!!
Had a blockage somewhere between the laundry tub and floor drain at my moms.Was able to schedule an appointment the next day. The tech arrived and found the sink drain to the floor was blocked. Having trouble getting the snake to clear it he contacted his boss, it is an old house, I believe the owner who talked him throw options to try.What should have been a simple job became a bigger issue. Once the sink drain was cleared we had him move onto cleaning the sewer line. It was extremely clogged with roots and his Snake got stuck. His boss, owner(Mark) came to help him and finally got it cleared out. He stayed with his tech the rest of the job which was very impressive to me.I have already recommended them to someone who does not even know of a problem.Very professional, very Courteous and and even left the area cleaner then before they arrived.
Laura Haubrich Rylander
9 months ago
Excellent experiences, both times we've used their services. Tim K went above and beyond. Thank you!
Coleman Barton
3 years ago
100% recommend. They got out to do an inspection on short notice. They kept me informed at every step of the process. Talked me through all the results. Reasonably priced. Very happy with Ron the Sewer Rat.
Best can-do attitude in the business! When I called Ron, the customer service person listened to me, then dispatched Jeff to handle my unique situation: My snake was stuck very badly inside my sewer line!Jeff assured me that the problem was solvable, then proceeded to solve the problem.Thank you Ron the Sewer Rat!
Jeannie Freytag
3 years ago
We received a prompt reply to our after hours message. Someone came out Saturday morning. He was polite and thorough, as has been our experience when we've called 3x in the past. The servicemen have been respectful, clean and capable.We once had a dispute on pricing which was swiftly resolved with no problems. Ron the Sewer Rat is our first call when drains are clogged. Since using them, we've never needed to call anyone else. Pricing is reasonable, service exceptional.
Excellent service by real professionals. They communicate as the cleaning is in process and are always working with the homeowner to keep the drains clean for the future! I would never call anyone else or advise my real estate clients to use anyone other than Ron the Sewer Rat! My technician was Jon Jones and he did an excellent job!
Brenton Smith
3 years ago
They'll send you a text with your technician info and picture so you know exactly who will be doing the work. Ron the Sewer Rat is a well-oiled machine. The technician (Jordan) was a true professional and answered all my questions. He gave me a time estimate for the work and provided updates along the way. Fair pricing as well! Highly recommend.
Terry Genesen Becker
a year ago
Once a year we have one of Ron's employees do a maintenance root removal on our main drain, The work is always done in the most professional manner, no expensive scare tactics were used. The technician was friendly, knowledgeable and left the basement work area spotless....and arrived early!
Karri A Dieken
2 years ago
Good experience. The tech arrived on time (a bit early) and was able to find the problem and resolve in under 2 hours. Tech was able to give solid solutions to avoid the issue in the future. Will definitely call again for future projects or problems.
Trent is awesome!! He is so nice & explains everything. I feel confident that all is well each time he comes out, which is more often than normal due to my son with disabilities flushing things that don’t belong. Even when they are super busy they squeeze me in. All the guys in the office are great too!
Karla Rydrych
2 years ago
Every experience I've had with Ron the Sewer Rat has been positive. On time and trustworthy. My house is kind of a pain, cause I have a narrow entryway - they take the door off with no complaint. Highly recommended.
Trent Anderson
4 years ago
Jeff was great! He came out to do a sewage inspection on a new home we just bought. He was on time, super friendly, and got the job done efficiently. Would definitely recommend Jeff , and the company as a whole.
Anne Constantine
a year ago
Zach came out to deal with a major backed up sewer issue. He was professional, knowledgeable, prompt and helpful. He explained everything that was wrong, why it happened, and how to prevent it. He was extremely respectful. The service was more complicated than we anticipated and he dealt with it quickly and efficiently. An overall kind and funny guy on top of it. The problem is solved and the service was great. Highly recommend! He even knows our neighbor, who is a reputable home inspector. More than 5 stars!
Debra Sax Annes
4 years ago
I was more than impressed with everything about Ron the Sewer Rat's services. I received an email to confirm and Rod called and was early for the 12-3 window of the appointment. He was so pleasant, neat and answered all of my questions. The work was finished quicker than I expected. I would use them and highly recommend their services. It was a pleasure dealing with Rod. Service like this is more rare these days.
We were VERY happy with Ron the Sewer Rat, the biz and the best of techs, Jordan. Everyone was very professional and personable, honest, responsive and did a thorough job -- and made sure we were satisfied. We had a sewer back up in our basement on a Father's Day Sunday and had another (franchise) company come out to provide emergency service -- which ended up being just a camera scoping, and subsequent pressuring to sell a major and expensive job. We thought it wise to get many estimates and became more confused and concerned as we received various proposals for different types of work, all very expensive and which likely would destroy our 20+ year established native plant garden, 2 trees and a retaining wall. In the meantime, we found that our drain had not even been minimally cleaned, just scoped! Hoping for an honest appraisal, and needed drain clean out, and with referrals from satisfied neighbors, we called Ron the Sewer Rat, who thoroughly cleaned our drain and gave us an honest assessment of the situation and what may need to be done. We still may need major work correcting a pipe offset at some point in the future -- but it is a future we can plan for and in the meantime enjoy summer and our garden. Wish we would have gone with Ron the Sewer Rat from the start -- this would have saved us considerable confusion, money and stress. My recommendation would be for this biz to consider weekend work -- most of us would be willing to pay extra. Highly recommending this local and family owned biz!
Kristie Nelson-Neuhaus
11 months ago
Jeff went above and beyond to solve the problem. He was professional, helpful, friendly, clearly discussed the options, and made sure everything was cleaned up before he left.
Jeremy Neuhaus
9 months ago
Zach was a great guy. Friendly, professional, and hard working. He came in identified the issue right away. The drain was cleared quickly. Great service will recommend.
Excellent service all around! Booking online was a breeze, and follow-up emails and texts were reassuring. I was kept in the loop about arrival time w. no problem. Jordan was polite and friendly, and got right to work on my drain. He worked hard at it for a couple hours before deciding it was more than he could handle. He reached out to his boss, and came up with a plan to come back the next day with a bigger machine.The next day, the two of them put in a couple more hours, working and working to get my drains cleared. At one point, they were concerned that they might have to come back a third day, but finally managed to clear the drain.Throughout the whole process, they kept me informed about how it was going. When the time came to pay the bill, I was braced for much worse after so many hours logged.Jordan left me with some recommendations for maintenance and prevention.Long story short, I will call Ron the Sewer Rat any time I need any kind of drain/sewer type service. You should, too.
Lindsay Arnett
4 years ago
They have a great set up. It was very timely, and the people were very personable and polite, and knew what they were doing. The system they use to schedule appointments and communicate is very nice, clear and convenient. I will likely call again next time I have any need.
David Wheaton
7 months ago
Devin joined the team working on our sewer repair to keep it moving along. He very quickly scoped and cleaned the designated sections. His explanation of what he planned to do was easy to understand and logical. Would very highly recommend this company for home sewer related problems.
Frank from Ron the Sewer Rat was INCREDIBLE! We live in am association and our problem involved several units, so he wrote up an invoice/summary that we could submit to our association to help cover the costs of the repair. He cleaned up much of the mess caused by the clogged main line, which was unnecessary, but incredibly helpful. He was friendly and personable. He gave coloring books to the kiddos and explained everything he was doing to us before he did it. The rate was very reasonable and he was very thorough. I HIGHLY recommend their services! I never felt like they were out to take advantage of us. They even fit us in the same day!
Tim was a homeowner’s dream! He explained each step, was friendly. personable and highly qualified. He was efficient and the job was done in a very reasonable time. I couldn’t be more pleased and happy with his job. You are lucky to have him as your employee.
Evarson Azevedo
4 years ago
Our technician Kyle was ver nice and did a great job snaking our drain pipe that was clogged.
They also gave me 90 days warranty wich was an excellent deal. I will use Ron the sewer rat again if need and recommend for anyone else.
Frances Vavrus
a year ago
Very competent and qualified team who worked me into their busy schedules to deal with a kitchen sink leak. They are well regarded by other plumbing companies, too, as I learned when trying to find someone to assist me.
Easy and fast to schedule. Nick was professional, friendly, and got the job done quickly and efficiently. Highly recommend.
London Alo Casting Team
10 months ago
Jeff was amazing. He called us when he was about 30 minutes out and gave us a heads up that he was on his way. Once he arrived, he detailed us through the service he was going to provide, completed the service quickly and professionally, and left us with details for the future since it's an older sewer. He was very friendly and respectful to our home, and answered all of my questions. Thank you for being so efficient.
Annie Crawford
3 years ago
We were very pleased with the plumbing help we received from Ron. Left message and it was returned in about 1 hour. Was able to schedule next day appointment. Received email confirmation, plus phone call before coming at appointment time. Very polite. Solved the problem. Work area was left clean. Felt comfortable with work that was done. I would highly recommend his service. I will be keeping his number ready. He is a small business owner in Bloomington. Very pleased to support his business. 5*****
Jordan was amazing! He was very thorough. We had lots of questions and he explained everything to us. The job went well. The rates were very reasonable. Will hire again if needed, highly recommended!! A++++
Fantastic service. Lee came out in the evening and cleared our clogged sewer line. Both Lee, the technician, and Peter, the person on the phone, were very professional and went above our expectations of customer service, and we're easy to work with. Lee left the site clean and dry after quickly clearing the line, and at a great price. We will call on Ron the Sewer Rat for future maintenance and any issues we have with our drains. We can't recommend this company enough. Ten stars.
David Anderson
a year ago
Used their services for second time. Excellent customer service, great work. I highly recommend them. Will use again when needed.
Jessica Florac
3 years ago
The home buying process is stressful, but working with Ron the Sewer Rat is not. Our technician, Jeff G, arrived on time and explained everything very thoroughly. He was kind, professional, and helpful. I would definitely use them in the future if needed.
Had Ron the Sewer Rat come out to take care of two shower drains that were backing up. Devon and Mike came for the service and they were WONDERFUL! I got a text of Devon's picture ahead of time that showed who would be coming to my door. The text also included some personal information about the technician that provided a personal touch. HIGHLY recommend!
We’re selling our home & the buyers requested we have the sewer line cleaned & reinspected because the company that inspected the line couldn’t see it.We are thrilled our realtor recommended Ron The Sewer Rat & am extremely pleased with Nick R. & the young man assisting him. Not sure why the other company had problems because there wasn’t much there. The men performed a complete inspection & videotaped thoroughly. Nick explained everything that they did & is providing a copy of it to us and also our realtor. Very professional young men & a good representative for the business. I highly recommend Ron the Sewer Rat!
Cassie Ogren
4 months ago
Nick was so great! Very efficient, answered all our questions and was so helpful.
I was very pleased as usual. I have the main drain cleaned out ever 2 years or so to keep things running smoothing.
My technician, Christion, was on time, professional and very courteous.
I’ve had great service with plumbing issues in my house. They come quickly and fix the problems efficiently and reasonably priced!
I had a sewer back up in the evening and our plumber had recommended that we call Ron the Sewer Rat. I went online that evening to their website and booked the first available appointment, which was the next Monday. (This was Wednesday evening). The next morning, even before they were open, they texted me and said they could come out that day between 2pm-6pm. Jon called me about 15 minutes before 2pm and said he would be there at 2pm and he was right on time. He brought in his gear and went right to work. He said our clog had dissipated, but he used his camera and found some smaller roots, then he showed me on his camera, the entire drain pipe and explained what he was going to do. He took care of the roots and told us we should consider having this done a little more frequent than what we have been doing. The last time was 15 years ago. He was very professional and cleaned up his mess. He told me the total cost, which was very reasonable I might add. I paid him and we asked if he had any business cards. He went out to his truck and brought back a packet that included a fridge magnet, business card, nice ball point pen, and best of all, the Ron the Sewer Rat coloring book with crayons. My grandson is going to love that! I will definitely call them the next time I have any drain issues and will absolutely pass on their name to anyone I know that needs help with their drains. Thank you!!
Ruel Carpenter
a month ago
Request for a later start time (9 am)was ignored when work was assigned to the technician. Received notification he was on his way at 7:45 and was on site by 8 am. technician, Jeff, was personable and efficient. Fully explained the work as performed and kept the work area clean and dry. Since house was for sale the video and report provided will facilitate the sale of the house.
Justin Hruska
3 years ago
Jon was great. Friendly and professional. He stayed a little longer just to make sure the job was done right. They came the same day I called and the price was very fair.
Jenny May-Kramer
3 years ago
I've been using Ron the Sewer Rat since I purchased my home and I will never use another company. Our main line started backing up over the weekend. They were booked out a couple of days and I could have gone with another company but decided to head to the lake and wait it out. I'm so glad that we did because Tim did a phenomenal job. He went above and beyond what any other plumber/company would do.
Erik S. Did a great job running my main line to the street. He was neat and was careful while bringing the machine to the basement. Ron the sewer Rat has great communication via text and emails.
Technician came, cleared clog in our waste line, but his snake got jammed up. Another technician came and they worked for several hours to get it free. Time to settle up: they charged me for the waste line *and nothing else*. I offered to split it with them, nope. Wow. You don’t see that anywhere any more. I’m hugely impressed.
Trent was right on time, courteous, kind and thorough. I was really worried about my situation but he took care of my issue within an hour. I appreciated the text with his photo and info prior to appointment. Great job!
Nick was very friendly and was able to address all my concerns and questions. His work was thorough and I thought fairly quick. Great business and would call again!
Kyle came exactly on time and was polite, professional and efficient. He quickly diagnosed the issue and advised of the estimated cost and time to complete. He was done within the estimated time and left his work area clean. Great service!
Jennifer Schmidt
3 years ago
In unfortunate times when you find cauliflower and god-knows-what coming out of your laundry tub Ron the sewer rat is the only number to call. Kind,on time and thorough they never disappoint. Fair pricing with a family business feel you'll never go wrong with their service. Thank you Ron the Sewer Rat!
I appreciated all aspects of dealing with RtheSR, from my initial contact to handing over the payment. My text message was responded to promptly, the phone scheduler was pleasant and explained things well, I received a text with ETA and info about the tech, he arrived promptly and did a great job repairing my toilet. The price was exactly as quoted and not exorbitant. All in all the, a 5-star experience.
Drew LaChapelle
2 years ago
Fantastic service! Received a text with the name, bio, and photo, of technician when they were on their way. They were on time, clean, professional, thorough, and showed me the live video of the sewer line before and after. All around positive experience.
Tim K. was able to instantly diagnose my relatively common basement drain problem. He pulled in his equipment and went right to work, and afterwards explained what he'd done and showed me how the drain was now fully functional. This was no 15-minute job: he used a lot of tools, equipment, etc., and from the noise I could tell he was hard at work using them. I think it was about 50 minutes later that he declared it done and presented me with the unbelievably reasonable bill; I'd thought it would be twice that much. And what an easy-going, nice guy. I had heard from others that this company is the best for handling these kinds of problems----they were right! Very satisfied.
I chose “Ron the Sewer Rat,” because of all the amazing reviews (& I got a kick out of the name & coloring book!!). Before arriving my technician Jake called me to let me know he was about 20 minutes away. He then followed with a text that introduced himself with a picture Nice touch! It was an easy clean out of a basement drain & he notified me of other services I might need in the future when we sell the home. Professional, personable, and an all around great experience. I definitely recommend this company & will be a returning customer.
David Tsai Shinn
3 years ago
Our basement toilet backed up and black water came out of the jacuzzi tub. I made an appointment on Wednesday night through their website. Within the hour, someone from the company called. Because the toilet was in the basement, they wanted to address it as soon as possible. They squeezed me in and Jordan came first thing in the morning. He also called first to let us know he was on the way. Jordan was professional and knowledgeable. He walked through the process of what he was going to do and assured us each step of the way. When he finished, he showed us what he did. He cleaned up after himself and even washed off all the black water stuff in the jacuzzi. He was efficient, patient, clearly able, and completely professional. I have used Ron before and will again!
Rob Radermacher
a month ago
Technician Nick was on time and friendly. He explained clearly the plan, and when an adjustment needed to be made, he was specific with the new task, why it was needed, and the small additional cost. He cleaned up when he was done. Great work. I highly recommend Ron the Sewer Rat.
I've had these guys come out for a decade now to clear the tree roots out of our old clay lines. I've had a couple other companies do it, but they are never as thorough, always try to sell a $10k sewer liner, and are always more expensive. Nick came out on a Saturday and got my line up and running in no time. I had a back-up into my utility sink that wouldn't clear and he also cut out and replaced the old rusting galvanized sink trap with PVC. If you want it done right, not overpay, and not listen to a sales pitch, this is the company to call. Word of mouth is the reason you see these trucks everywhere.
Gerve was prompt for my appointment. He was very professional and personable. We opted for the camera inspection which was very helpful and beneficial in assessing the condition of our pipes. Gerve was very thorough, double checking for any remaining roots. He answered all my questions and cleaned up the area before he left.
RTSR scoped and cleaned our sewage pipe, identified issues and made cost-saving recommendations. They were very professional and courteous, took time to explain what they were doing. I would use them again any time.
Emily Baynard
3 years ago
Superb! The tech was on time, unobtrusive, thorough and candid. The scheduling was easy and the office was friendly & flexible when we needed to reschedule. Payment was easy via cc at home after service. Highly recommend!
This business knows there stuff! What a great job by the technician. The best part was that they sent a message before the tech arrived showing a picture and a bio, really neat! They didn’t mind me poking my head in and walked me through every step of the way. Would recommend them every time.
Kayla Oakley
4 months ago
Very friendly! I’m a single homeowner on a tight budget. They were up front with me about pricing and honest about what I truly needed and what I could wait a while for. The stress of having a Plummer come was high. After talking to them on the phone and having Erik come out, the stress was quickly alleviated.Thank you!
These guys are, without question, THE most professional plumbers we've ever used. Impeccably polite, quick, highly skilled, identified the problems and fixed them very swiftly. Outstanding.
Lindsey Costanzo
2 years ago
I have had 2 great experiences with Kyle. He helped with an inspection when I purchased my home and recently helped to unclog several drains. He was very easy to work with, informative, efficient and the pricing was incredibly fair. I recommend Ron the Sewer Rat all the time. Thank you!
Derek Carwood
2 months ago
Had a great experience with Frank! Extremely responsive and efficient.
Denise Nichols
3 years ago
I scheduled an appointment via their website. Worked smoothly and perfectly. I received a call to confirm and to answer a few questions. and then a follow up email confirmation. The day of the appointment I received an email with a photo of Andy, the technician, which I appreciated. Great customer service. All of this foretold it would be a positive experience, but it turned out to being much more.The work I had chose to be done was to clean the main sewer line and the laundry room floor drain. Upon cleaning my main line Andy felt something was off, so he brought in the camera. He was correct as there was a hole in my sewer line with gas lines exposed. I was told by the city I live and Centerpoint Energy that Andy’s knowledge saved my house from “blowing up”. Last year in Edina another house had a similar situation, but the sewer company proceeded and ruptured the gas line, which ended in disaster. I am very thankful I chose Ron the Sewer Rat and from that had Andy and his coworker performing the service. I have recommended them already and will continue doing so. All the contractors from CenterPoint and the city have asked how I found out about the hole and I tell them Ron the Sewer Rat. Everyone immediately says great company.
Samantha Heather Esguerra Toot
3 years ago
I was so impressed with their service! Jordan was quick and thorough, and Peter came out to make sure everything was checked that needed to be. They were friendly and professional. The previous plumber we had look at it charged twice as much for a tenth of the time spent, and wasn't able to tell us anything. This company charged a very fair price and went way above and beyond. They also took the time to explain what they were doing, what they had found, and how to follow up- all in a way I could understand even though their field is far outside my scope. I will be wholeheartedly recommending their services!
Melissa Schatz
3 years ago
Wonderful, prompt service! Super helpful in making sure I understood the problem and what to do in the future to prevent it from happening again. Also much more cost effective than the “big box” guys we had called in before. Jeff G was clean and courteous as well! Hopefully you never have to call a guy to deal with a sewage issue but if you do I would highly recommend!
Very punctual and thorough. Nick did a great job. A+
These guys are always solid with fair prices. Today Kyle helped us out, did a great job of explaining what he did and other tips to prevent/make better. Highly recommend them and so tons of people in our neighborhood.
Marissa Raguet
3 years ago
Would highly recommend Ron the Sewer Rat! They were quick to schedule a service time with me, arrived right on time, were professional and communicative, and did a great job fixing our issue with our main line. Would definitely use again!
A really great company came on Labor Day and explained the problem clearly. Great customer service. Would definitely use again and recommend to family/friends.
Nick was awesome and honest - how refreshing! Did not try to sell me anything when he absolutely could have. He assessed my sewer line and made good recommendations. No repair required. Not at all what Hero told me. So glad I called. Will not call anyone else from now on.
I called on a Friday afternoon, looking for someone to help with my clogged kitchen drain. The person I spoke with was friendly and scheduled an appointment for the next Monday. An hour later, they called back to say a technician was available yet on that Friday, and minutes later, Tim showed up and fixed my problem, which was (of course) more complex than I had imagined. He was a wholesome, nice young man, experienced and good at his job. I’m happy I called Ron the Sewer Rat. Plus, the coloring book pages on their website are amusing.
Nicolai Freeman
4 years ago
I've been using Ron the Sewer Rat for many years. They have always provided fast, efficient service. The last few times they have sent us Jeff and he is awesome! Very friendly, knowledgeable and professional! I always request him when calling for service now. Thanks, Jeff and Ron the Sewer Rat! Keep up the excellent service!
Ron the Sewer Rat got me out of a huge bind when a discount plumber broke a snake off in my sewer main line— I was staring at a $6K bid to dig up and replace my line, but Mike came in, freed their snake and cleaned the line out. Don’t mess around with lesser services, Ron the Sewer Rat is a clear cut above in service, professionalism, and quality equipment.
Good service. I liked that they gave me a fun bio of the serviceman who was coming. I got multiple reminders on text if my appointment. They gave me a video at the end and emailed a report. I also got the invoice immediately.
I got a notification that my technician, ROD, was on their way for my appointment time. He was on time and friendly! He showed me exactly what he was doing! Who knew you could take a scope of your pipes! He made recommendations of the next steps and was a pleasure to work with. I would recommend ROD as the technician and Ron the Sewer Rat as the company to anyone looking for a sewer line inspection! GREAT JOB!
Fast, professional, and right on time! Window was 12-4 and they came right at 12. Costs a little more than I'd like, but it is what it is. We had a backed up toilet at a commercial location, and it was fixed quickly.
Nick was fantastic! He not only cleared the drain, but went above and beyond to diagnose an issue that has been causing our ongoing problem. He was friendly, knowledgeable, and great to work with!
I am purchasing a house built in 1948 and wanted the sewer line scoped for potential hazards quickly. I filled out a request on Sunday and even with the Monday holiday, I was contacted for my appointment. Communication throughout was great, I knew who was coming and when. I received a summary and report both verbally and electronically with recommendations. Excellent service all around!
This is not my first time using RSR service. I have been pleased with their service so far. My recent visit was with service tech Zack. My issue was with the main drain line. Zack arrived within the designated time frame. He diagnosed the issue, fixed it and was out within a reasonable time frame. He was professional and friendly. I would highly recommend RSR.
Trent was awesome.
I have used Ron the Sewer Rat for years and years and they never disappoint. Friendly, Fast and very professional. Why call anywhere else? They have been the Go To team for decades in Minneapolis. Highly Recommend.
John Winckler
11 months ago
Jeff was very considerate, thorough, and effective - there were multiple problems and he found them and dealt with them, pushing past normal hours to do so. I could not be there to supervise but felt the house was in good hands. I will use this company again and hope to get Jeff.
Steven Andrews
3 years ago
Our experience with Ron the Sewer Rat, specifically Jordan J the plumber who serviced us today was exceptional! Safely doing plumbing work in someone's house during a pandemic cannot be easy, both for the occupants and for the technician. The work that we needed done, clearing our main line was pretty basic, but Jordan's professional service and obvious care for safety was much appreciated, especially since a member of our household has an underlying health condition.Jordan came up to the door wearing a mask and gloves, and he had no issues being directed to our side door. To be fair, that is where I normally direct plumbers as it is easier to access our basement this way, but again, these aren't exactly normal times. He immediately removed his boots upon entering without being asked. And then quickly diagnosed our issue, explaining in simple to understand terms (for us non-plumbers) what he was going to do and how much it would cost, and then quickly set about doing it. He also did a follow up explanation when done. When it was time to pay, he donned a fresh pair of gloves (and he was still masked, the whole time too), took our CC info and then asked to signed our signature on his electronic tablet for us (one less touch point!). He also gave some useful maintenance advice, and finished with a recommendation that I open our basement windows for a while to clear out the air (basic maybe, but I was wearing a mask and was working in my basement too, so I had gotten use to the smell).Overall, we were really pleased with Jordan's professionalism and work. And because of this experience, I will definitely continue to use Ron the Sewer Rat for our future plumbing needs. And I highly recommend that you do to!
shoshannah palchizaca
3 years ago
I've used Ron the sewer rat since I bought my first home some 18 years ago. I've had nothing but great experiences with them and they have great prices! Trent the technician was to my home on time he was very professional and upbeat. He had my problems resolved quickly and correctly! I Highly recommend Ron the sewer rat!
What can you say about sewer cleaning? The tech showed up on time, was friendly and super easy to deal with, and charged the agreed-upon rate. I'd for sure use them for other plumbing needs in the future, based on this experience!
My old company charged me over $600 this year alone on drain cleaning - only to have my mainline fill up again in less than 3 months. Trent found a mass of roots and was able to get the line back open to a full 6 (the last company was only trying for 4) and show that the pipe was till in decent shape. SO glad I called!
Karrisa Malrick
3 months ago
Jordan came out and gave us a second opinion after Deans quoted us around $8000. Jordan spent about an hour or so working away and our problem is fixed. Not only did he save us a ton of money, he was kind, professional, and friendly.
Highly recommend Rons!!
Jeff was awesome! He arrived on time and diagnosed the issue quickly. He had our line cleared quickly and had our bathrooms back up and running in a very timely manner. He also informed us on what we can do to help prevent this type of issue in the future. We won't hesitate to use them in the future and would highly recommend! Thank you so much for the help!
Ryan Pulkrabek
3 months ago
Jeff was helpful and friendly. Explained things well.
Service was great and the TechnicianOwner (Mike) was a professional. I didn't have an issue, but wanted to ensure my line was clean. They ran a camera down the line and explained everything. Received some great advice and recommendations for future preventative maintenance.
Wendell Carroll
a year ago
John came out to discuss a potential job associated with structural remodeling of our upstairs bathroom. He immediately told me that he/his company could not do the work because of scheduling issues that would prevent the company from providing the excellent service they promise to customers.I asked him to look at the plan and the existing structure, and to discuss the plumbing aspects of the work to come. That discussion and his advice were well worth the $99 service charge. I'm only sorry that he/they could not contract for the job.
This is our second time using Ron's company. We love their up-front pricing, that they come prepared with all of the tools necessary to do the job and they don't upsell! Very happy with the service and the ability to schedule online.
Kurt Klussendorf
a year ago
Made a next day appointment online. Got a confirmation call back (on Labor Day!) to answer a question I had within a few hours. Next day our drain was cleared. We had an extra-long run which required two trips (returned with a longer snake), but charge was very fair. Timely, friendly, communicative, fair price. Boom.
william brink
2 years ago
Nick was great , on time and very professional. Nick diagnosed and cleared slow laundry drain and also cleared main drain of roots as the whole system was not draining properly. Thanks! Definitely recommend!
Josh Glassing
3 years ago
I was having some issues with my basement drain backing up. I am new to the area so I did a few searches and came across Ron the Sewer Rat. Scheduling was probably the easiest experience I've ever had for a service like this. The website was extremely easy to work with, I received a call the next day to confirm. Tim came out to the job, he was super friendly and got everything taken care of.
Beth Chillstrom
2 years ago
I had read and heard great things about Ron's and it was true. Fast and thorough service. Felt like a very fair price for the job done. I didn't feel like they were pushing services on me like the other companies do. Very happy!
There's not a better sewer maintenance crew out there, right? I mean, Jake spent a solid 75 minutes cleaning out two different lines in my 100yo house, and he put his back into the work.Every tech I've interacted with is fun and reliable, they have fantastic communication before/after visits and they use online scheduling the way it should be done. Superb!
Jeff G. came to our home to clear our basement floor drain, which was occluded with cat litter. Everything about the scheduling process was a breeze. Jeff was pleasant, efficient, and made a couple of suggestions to help prevent this problem from recurring. Hopefully we will not need his services again, but if we did, I wouldn't hesitate to call.
This is a great business. They are professional, communicate well, and make sure that you are satisfied with the work completed. Rod was friendly and accomplished everything in a timely manner. I would highly recommend Ron the Sewer Rat.
Joe Hawkinson
3 years ago
I had Frank as my technician. He was knowledgeable and helpful. He explained things to where I understood them. His work was thorough and precise. I will definitely be calling Ron the Sewer Rat in the future for another cleaning/inspection. Thanks so much guys.
Very happy with service and value. Third time I've had sewer cleaned in this old house and this was by far the best service and value. Highly recommend.
Jeff came and cleaned our our main sewer line fast and efficiently. He knew what he was doing, was very respectful and professional. He was up front about costs, didn't try to up sell us, and helped us understand how we can avoid this problem in the future.
Mitch Seiffert
3 years ago
Kyle and the team were great! Called when they were about to head to my house, showed up when they said they would, took off their shoes, protected the floor and walls while cleaning out the mainline, did a thorough job and there were no surprises with the charges. Good customer service at reasonable rates. I’ve been a customer for over a decade and continue to confidently recommend them. Keep up the good work guys!
I have been having my main line rooted out for the last 28 years. I've used almost all of RTSR's competitors but never will again. Kyle from RTSR is by far the best tech ever to visit my home.Highly recommended!
Michelle Glynn
2 years ago
Excellent service...on time, did the work thoroughly. Both of the days that I had appointments scheduled for the repair people were great. Gave great recommendations for services. Stuck to the price quoted. Would definitely use again!
Jordan and Travis did an excellent job. They were on time, professional, and did exactly what we need them to do. I highly recommend RTSR for any sewer line work!
Heather Oftedahl
4 years ago
I am SO HAPPY with my entire experience with Ron the Sewer Rat!!! Jeff was SO HELPFUL and friendly! He did a GREAT job! He explained the process to me and answered my questions. When I called to make an appointment, it was an easy process with a friendly person. They got me in the next day (I didn't request same-day service). I will call them every year to maintain my main line. Thank you to the whole Ron the Sewer Rat team! I will recommend you to others!
These folks are my forever plumbers. Came out and fixed a backup in our main drain line a month after they did a cleanout. Came first thing the next morning after my call, and honored their warranty promise even though it was unclear anything they did caused the backup. Christian is super polite, and explained everything clearly. Very satisfied!
This review could have easily been a zero star but turned into a tremendous customer service success story.Had Ron out to do an inspection when purchasing a home in Minneapolis and they unfortunately missed a crack in our sewer line during a video inspection.About 18 months later had them back to clean the line, and the technician mentioned a crack he had seen years prior at our house which was still present. I was shocked to hear that since the inspection hadn’t mentioned anything about it.Mistakes happen, and this was a pretty big one considering the cost of repairing or replacing a sewer line. Fortunately Ron the sewer rat immediately stepped up, took responsibility and made it right by contracting out repairs to our sewer line at their cost.This is a company that stands behind their service in a big way. Would not hesitate to use them again.
Nick did a great job and was very patient, explaining to me each step.
Jordan J showed up on time, he actually got to my property before I did. He called ahead of time to let me know he was on his way. He answered all of my questions and got our pipe cleaned of the roots that were clogging it up. He was professional and polite. 10/10 would use them again.
Jonathon Wells
3 years ago
Ron the Sewer Rat did not disappoint! Definitely lived up to their 5 star rating! From start to finish the whole process was easy, they have online scheduling, from which after I received a call and was able to actually move my appointment up. The technician Devin arrived right on time and was very courteous throughout!The cherry on top was he was able to remove a mass of roots that other companies were not able to. (Discount Rooter, and Hero Plumbing). Don’t waste your money at these other larger companies that just want to get a foot in the door and up sell you. Bottom line if you need drain cleaning services call Ron the Sewer Rat! I know I won’t be using any other service from now on!
Phil Breczinski
3 months ago
Best experience I've ever had with a contractor. They were really responsive, really quick, came in under budget, and even gave me a coloring book featuring their mascot!
Shannon Garrity
6 months ago
Kyle was the tech who completed the service. Super 5-star review: he was professional, explained everything (i.e., the structure and workings of plumbing from house to street), and was very thorough (i.e., changed a cap to the drain which was much needed).
Our technician, Jordan, was great! He was here for a home inspection of the sewer main and to clean out 2 bathtub drains due to a home inspector comment. Jordan was professional and easy to work with the whole time. He also used his professional knowledge to evaluate and convince the buyer’s agents that one of the drains did not need cleaning. This saved me, home seller, money and avoided unnecessary work.
Rick Birmingham
3 years ago
Great service. I was able to get a same day appointment to have a main line cleared and a video done. The technician was professional and very clear about the price before he started and left a clean site.
I left a message after hours to schedule an appointment, they returned my call the next morning and scheduled me 2 days later - timing was fine, wasn't an emergency. They called back an hour layer, the technician had finished another job early & was available that afternoon, if that worked for me. He was at my house w/in an hour, diagnosed, explained & fixed the problem. Very professional!
Sandy Biermeier
7 months ago
John did an excellent job explaining what he was going to do to clear my main drain.
Maureen Fitzgerald
2 years ago
The technician from Ron the sewer rat arrived punctually after giving me both text and phone call notifications. He very efficiently set up the equipment for the main sewer drain clean out, being careful to protect the carpet.At no point did he try to upsell me any products and I was charged the price I was told when I made the appointment. I know other firms have a horrible reputation for misleading customers into a bait and switch. He very quickly cleared root build up from the pipe and pleasantly wished meet a good rest of the day. Well done.
Stephanie Scott
8 months ago
They do a good and quality job. I have used them at home and at my commercial property, and I always trust that they are taking good care of our plumbing.
Due to a cancellation I was able to get same day service for standing water in my basement laundry room. My tech (Trent) had some serious main line sludge to get through, but get through it he did. He also cleaned up afterwards and showed me where the back ups were and what he did to get through it. It's a relief to know I can once again do laundry! I will definitely call on your company again and recommend to others.
David Greenwood
2 years ago
I have had Ron the Sewer Rat out for two separate issues. both times the technicians were attentive, professional, quality oriented & communicative. would highly recommend these fine people.
Liz Munsinger
3 years ago
We had Rod come out to take care of our laundry room floor drain and a main drain.He was on time, gave us a courtesy call before arriving and was very thorough!He fixed the problem and gave us a few tips!We are very satisfied with the service.Thanks!!
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