Description
Kintex Plumbing, LLC is a privately held, family owned plumbing company. We have over 10 years of experience in the plumbing industry throughout the state of Texas. The company has created a reputation of being a, “high quality and on time” contractor while maintaining its competitiveness in our low-bid environment. Our company offers plumbing services to residential and small commercial properties. Since the firm inception, Kintex Plumbing has acquired a wide range of expertise in a variety of projects ranging in size as well as in levels in complexity.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Bath Tubs, Bathroom Design, Bathroom Faucets, Bathroom Renovation, Cleaning Out, Clogged Kitchen Sink, Clogged Toilet Repair, Code Upgrades, Copper Pipes, Copper Repiping, Drain Cleaners, Drain Cleaning, Drinking Water, Faucet Installation / Repair, Garbage Disposal Repair, Replacement, And Installation, Ice Makers, Kitchen Faucets, Kitchen Sink Drain, Kitchen Sink Installation, Laundry Sinks, Lavatory Faucets, Lavatory Sinks, Mobile Home, New Fixtures, New Home, New Toilet Installation, Pex Pipes, Pipe Installation, Plumbing Issues, Renovation Projects, Reverse Osmosis Installation, Sewer Inspections, Sewer Line Replacement, Sewer Pipe, Sink Faucet, Site Inspection, Site Preparation, Standing Water, System Layout, Tankless Water Heaters, Toilet Repair And Installation, Toilet Replacement And Installation, Wall Repair, Water Flowing, Water Heater Financing, Water Heater Installation, Water Heating, Water Purification,
Reviews
Bridget Jones
a month ago
If I could give zero stars, thats exactly what they they deserve for this horrible service. Kintex was sent by Choice Home Warranty to check my toilet that was leaking from the bottom. First visit was a diagnosis of a possible broken flange, which was decided without even touching the toilet. Then I was told that if the flange was broken I needed to pay $400 for the repair before they even contacted the warranty company. When the guy came back out, he requested $450 and at this point, the toilet was still never touched. After a back and forth between them and the warranty company, they came and took the toilet apart and found that the flange was not broken, but it was a stoppage. The plumber left again and 2 days later returned only to take the toilet apart, then left it in the middle of the floor supposedly waiting for an authorization. Left the toilet in the middle of floor and never returned. Came back 2 days later and stated they could not unclog the line, but still did not put the toilet back. This whole process was almost a whole month and til this day, the toilet is still sitting in the middle of the floor. This is my first experience dealing with a warranty company and this is by far the worst ever, especially for a first time home buyer.
milcho stoyanov
5 months ago
Earlier last week y Water Heater broke down due to it being over 20 years old. The unfortunate thing is that I was left with the impression that a new Water Heater would cost me an arm and a leg. When I called Kintex and explained to their dispatcher what the situation was, she put me on hold and 5 minutes later a visit was scheduled.In the span of 3 days they came, looked and the water heater, gave me a reasonable price for the replacement and the labor, got a new unit and replaced it. Compared to the usual pricing from other companies, Kintex offered me a nice deal. From what I have heard from my friends and neighbors, water heater replacements usually take around 2-3 weeks to complete. In my case it took 2-3 days. So for anyone that is looking for a fast and reliable service, Kintex Plumbing are the people you want!
NEVER USE THIS COMPANY! This company responded to my home warranty claim. Plumber was annoyed with my issue immediately upon seeing it. He said it was not an easy fix and he would have to call my warranty company about it. He took pictures and went to his van to call the company. He came back after l 30 minutes and said he could not wait for a response from the warranty company and had to go. I had a broken pipe and faucet with a hose stuck on it I asked him to fix the faucet even if he couldn't repair the pipe as it was covered by my home warranty. He couldn't fix the issue and said it was broken. He told me it was a cheap part and I could just go get one for $7. So nothing was done and I had to pay the $75 service charge even though he never got a response from my warranty company about whether or not it was covered. I was so insulted by his attitude as he clearly seemed put out by my issue and the fact he might actually have to do something for my home warranty service call. Would never recommend them to anyone.
Tech Peter very rude wouldn't accept cash demanded my credit card to keep on file. After speaking with his manager who agreed to accept cash for service fee my appointment was mysteriously canceled. When called back same day of appointment no appointments were available. Mind you toilet was backed up. New appointment was 1 week later. Tech again demanded credit card from my tenant before he diagnosed problem. My tenant felt pressured to give it due to the nature of the problem. Work was done, tenant satisfied
Martha Ramirez
3 months ago
If I could put no stars I would. I had the worst experience with these plumbers that came out from this company. They were subcontracted from an insurance that I have. The first day they came out the plumber lied to me and said that he had to go buy a part would return to fix my toilet. and he never came back, when I called the office, they said that he had gone out and had to go order the part yet he never had the decency to call me and tell me that he was no longer going to show up that day. The next thing was that they came back to fix my original problem, which was stoppage and flooding in my master bathroom , when they came back to fix the toilet issue, they literally broke off a piece of my toilet, and they still wanted me to pay for a new toilet when they had broken it. Yes, my toilet supposedly was messed up but it was not broken when they came in to fix it , as of now, I still haven't had any resolve with them and this has been months ago. I feel like I do not need to pay for the toilet, especially because they broke a piece off. They saythat I need to pay for a new toilet, because my toilet was messed up prior to them breaking it.
I have one of those Home Warranty‘s, and they called to verify that the problem was covered, stopped up toilets, and they said it was. The plumber said for me to pick up the toilets if I wanted to, and that they would be in touch in a couple of days well a week and a half goes by and I don’t hear anything. I finally call into the office for them to tell me that the warranty does not cover, the corrosion of the buildup in the toilets! So therefore I’m not covered under that. Well, it would’ve been nice for you to tell me this. So where is my $65 service fee? You didn’t do anything. I want my money back and then maybe I’ll change my review. But right now all you did was take my money and ignored me for a week and a half after you lied to me. So therefore no, I do not recommend this plumbing company at all.Michael Shane Jones
Jeffrey Suffron
8 months ago
Kintex was on time throughout the process. They contacted me shortly after I put in a claim on my home warranty, they set up an appointment that worked for me, they called before they showed up and they showed up within the window. Tony, my technician, completed the repair in less than 30 minutes and the job was done completely and without a problem.
Enrique Nieto
2 months ago
Plumber Tony was great. Found the issue and came well prepared. Left everything clean. Diagnosis was quick and installed a new garbage disposal. Also took the time to explain everything. His helper was also excellent.
We got a consultation done by a worker and he was on time and gave us good information and was professional with information. He was knowledgeable about what to do and not much was done because it was a consultation. We are waiting to hear back from the warranty company on what to do next. My only dislike was the company calling to get a credit card information for a job that wasn’t done yet. I was not comfortable giving my information without first seeing or having someone come and check things out.
All Inspection Services
a week ago
I had the opportunity to have them as contractors of choice hOme warranty for plumbing jobs in Florida and Houston . I find them highly professional. The customer service is awesome and the technicicans are highly qualified and diligent. This is one of the best contractors I have worked with in last 15 years. I can trust them for any job in future.
Justin Rader
2 months ago
Came for a home warranty claim. My toilet upstairs was leaking into my kitchen. They came and fixed the toilet and left a huge hole in my kitchen ceiling. I asked my warranty and they said they never even got a request to cut a hole let alone close one. Now no one will return my calls
Nativida Etienne
a month ago
Avoid this companyThey sent a technician to diagnosis and fix a clogged toilet and a clogged garbage disposal. The technician barely touched my toilet and refused to look at the clogged disposal. We tried to call him back and he did not answer my calls. We attempted to call the company to make a complaint and they dismissed and did nothing to solve the problem. I have to get another 65 dollars to get another plumber or use this company. I am going get choice warranty and avoid using this plumbing company ever again.
The technician that came out spent 5 minutes and misdiagnosed the issue with the water heater. Claimed it needed a new part which was NOT accurate at all. I got my water heater working and I'm not a certified technician. I ADVISE TO READ REVIEWS AND NOT USE KINTEX PLUMBING!!!
Taison Lucenzo
3 months ago
Very unfortunate situation.Plumber came for 60 sec and never picked up the phone. Gave wrong information to the home warranty just because he was in extreme rush.Thankfully I was able to contact another Professional company who came the very next day and fixed the problem within 15 min.Please do yourself a favour and DO NOT use this company. Jose was unprofessional as well as Nora the office manager who was extremely inpatient an disrespectful (all she cared about was the 85$ service call).
Carlos Henao
2 months ago
I called in for repair of my tankless water heater. The office setup 2 appointments, one for diagnosing my problem, the other for fixing it. Both times the technician was prompt, called ahead of time, and efficient - all of which are rare these days.I would definitely recommend them to anyone looking for a reliable and professional company.
Stacy Oglesby
2 months ago
Kintex was sent out from a home warranty program and they were unable/unwilling to repair a leaking shower handle. Another company came out a few days later and had the problem fixed in thirty min. We were without water for a weekend because of this.
Valerie DeTrinis
2 months ago
Very prompt, and efficient. It needed to be replaced, and the technician came prepared with a new one. He installed it quickly, and didn't leave a mess for me to clean up after. I am very pleased.
Horrible and totally unprofessional. It's been almost a month and they still have not completed a simple faucet leak and replacement job even after taking the required money. The technician Jose and the customer rep. (Peter/Chris/etc., -same person but using different names) are not to be trusted for their word.
Lovers. Couldn't even find the clean out. Even stated that I didn't have one. Maybe if my house was 100 years ago. Tell me what modern construction doesn't have a clean out. Just could snake a toilet. Once the get your email address they harass you with emails. I even received one asking me for a credt/debit card number. Like I would do that. These people are lunatics. Don't use them. The only reason I'm posting this now is because they can't stop with the emails. And they didn't do their job.
Carolyn Royal
a month ago
Thanks to Kintex Plumbing, LLC for coming out and snaking the kitchen pipes, so that the back up ceased from coming from the washer.I recommand their services, the technician was on time and efficient.
Keri Josephson
a month ago
I was referred to KinTex by my home warranty. I scheduled the appointment for them to fix my tankless water heater. They gave me a block of time they would be here. I called the night before and during the day of the appointment. Both times it took roughly 15 minutes to reach someone. The day of the scheduled visit they never showed up.
Poor quality controlNot sure what Warranty covers but you will have to pay someone 75$ to tell you it's not covered.High end prices but middle to low end quality of work.
Louis D'Antuono
a month ago
Your plumber did not fix anything. Complete waste of my money. He refused to try to get the shut off valves to turn, said they were frozen. This could easily have been done with a wrench. Total waste!
Esther R (Queen Este)
a month ago
Great service, Stanley the Plumer was very nice and professional. He did a great job and helped me to get a new Fossett from the company that didn’t cost me nothing, the company have to replace the faucet because it was a leak inside of the Fossett. He’s very friendly. They did the job on time.
Shirley Doze Johnson
2 months ago
The technician was on time first of all. He was very professional and he was very honest with me.He showed me where the other technician had installed the equipment incorrectly, that's why I had to leak.Thank you Kintex Plumbing
The technician was rude and did not want to answer my questions. I am not a plumber and expected better customer service. The technician needs better customer service and communication skills.
Never got to their plumbing service, their customer service and scheduling is a terrible situation. On hold for 1hour and 20 minutes starting at 3rd caller in line when I called customer service to schedule an appointment. Waited a week for first appointment which they canceled day of and was rescheduled for a week later. DONOT USE IF ITS AN EMERGENCY.
Kintex was assigned to us by our home warranty company and I will NEVER use this service for anything again. After being told what the issue was the technician replicated the issue which involved backflow into the house, then merely left without advising that a huge mess was made (I was on a work call while he was working, but he did interrupt to let me know that home warranty wouldn’t cover the work and that he was leaving.)When I complained to the dispatcher about what was not done, his response was merely “maybe he didn’t see it.”NEVER AGAIN! If I could give a zero I would.
This company came out, looked my toilet told me they were afraid they would break the toilet trying to take it up to see what was leaking. They didn't do anything other than look at it told my husband someone else would be in touch so someone else could come out and never heard from anyone. After 2 weeks I called with no response until 2 months after the work was completed by another company. DO NOT USE THEM!
john pariona
3 months ago
I was contacted by this company through a home warranty. The scheduled an appointment first, then they change but they never showed up at initial appointment, not recomended ahh and they told me no appointments on weekends (smh)
Alicia Adams
7 months ago
Kintex Plumbing was assigned to fix my garbage disposal. The original appointment was set for Saturday, October 8, 2022 between 7AM to 12PM. However, I received a phone call saying that they could come Wednesday, October 5, 2022 between 8AM and 12PM. I was told that I would receive a phone call approximately 30 minutes before the technician's arrival.At 12PM on Wednesday, I had not heard from anyone so I called the company to figure out what was going on. When I told them my concern about the technician not showing up during the window AND not updating me if there was a delay, the lady tells me that my window was from 9AM to 1PM. There is NO way that I got the window confused because I wrote it down and saved it in my calendar. I was told from 8AM to 12PM and I reinforced this with the lady.Her response was, So are you not going to be home? She was completely ignoring the point that I was trying to make so I reiterated my concern. She tells me that she can try to call the technician for an estimate on the time, but that he probably won't answer since he's in the field. I tell her to call him.After a brief hold, she gets back on and tells me that the technician isn't available and that there are three more service appointments ahead of mine so that she would be unable to give me an estimate of the technician's arrival time.I once again repeat that the expectation was that the technician would arrive between 8AM and 12PM. She then states, So would you like to reschedule? I inform her that I cannot take another day off from work so she offers me a Saturday appointment.Needless to say, I requested to be reassigned to another company because their professionalism was nonexistence and they had no remorse for inconveniencing me.
If there is zero start, I will do it. This company is dishonest. They work with CHOICE HOME WARRANTY to cheat on services. My toilet tank was naturally cracked and their technician said it is NOT. When I call to what's natural crack? they said any crack on the toilet water tank are NOT normal. They get $80 and did nothing.
karen delucas
a month ago
Can’t understand what person is saying. Don’t know who is calling or for what. Try getting an English speaking person to make your customer calls. Maybe good idea?Anyway, I have No appointment, I had it fixed by a friend .
Richard Mitlo
a month ago
Replace new toilet asked them to put the old toilet out near the trash cans instead they placed it right at the front door they knew we are seniors and can't move it and their attitude is really bad don't use this company not business like...I'm not giving then a star the post won't let me post it until I give them a rating
Tech gave wrong info to warranty company what he stated was not right didn’t look job over properly to confirm where leak was coming from
Debbie Coppersmith
3 days ago
No service at all they told me what was wrong charged me 85 dollars and left without fixing the problem.
We had an appointment scheduled; they didn’t come, so I called them ‘oh, we don’t service your zip code!’ Then why did they schedule an appointment, and why didn’t they call when they knew they weren’t coming!? Poor poor customer service
Wynell D Jenkins
11 months ago
The technician were prompt, courteous and made certain to wear their shoe covers. They quickly diagnosed the issue. They had to leave to get the required part and communicated the time line for so doing. They returned with the part and completed the repair. Everything is working perfectly upon the completion of their work. Will definitely call Kintex in the future.
Michael Casaretto
2 months ago
This company was chosen by my home warranty company. They could not keep their appointments and randomly scheduled them without consulting me. They never finished the work and the office staff/scheduler was very rude.
Shirley Simmons
a month ago
The tech I believe his name was Jeffries was very professional and fast.He definitely knew his job.
I’m extremely happy with this company Kintex Plumbing for there quick response to my call. The Plumber that they sent out to me was extremely knowledgeable , efficient , Courteous and friendly. He did an excellent job. He was in need of a piece to complete the job and never gave up until he was able to find a company that had it. Thank you and the plumber for your fantastic work, if I ever need a plumber again I will definitely be calling you guys back. Thank you Kindly
Very fast service. Quick response and professional. They also informed me of what was wrong with my plumbing.
Jennifer Dublino
a year ago
I used Kintex Plumbing because that is the provider my home warranty company sent to repair my shower. They were very professional and showed up on time. They needed to get a part, which they were able to get within only a couple of days. I was pleasantly surprised, since it seems like it is taking so long to get anything nowadays. They came back and fixed the problem without making a mess. Now my kids can stop using my shower and use their own. :)
He showed up on time. Was very friendly and professional. Very pleased with the service.
The technician was timely and quick and and very efficient. He has to come out twice because I wasn't ready, and I got no complaints! They did great service and were very responsive whenever I called or had a question and even when I forgot to respond myself. It was a great value for the service I got. The next time I have an issue I'll call them directly instead of going through my home warranty company!
Daniel Maldonado
a year ago
Through Home Warranty they were assigned to my claim. Their technician came to my house and by just looking at the unit said it has to be changed. He didn't even touch it, take the cover out to check even if it was getting power, if water was running, nothing, he just worked his magic through his eyes. He left in 5 minutes and reported to the Home Warranty that the units has a leak, moisture and rust inside. Because this is considered a maintenance issue now the Home Warranty says they are not approving the claim. I was already skeptical in getting anything out of the Home Warranty, this service confirmed me that Home Warranty does nothing to select reputable and responsible contractors but a bunch of scammers. It almost feels like they work together to make sure the customer gets screwed every time. Cancelling my home warranty and reporting this scammer.
Kintex took a few weeks to get information to my home warranty company thus delaying authorization and repair. Their initial technician told me that builders grade faucet replacement wasn’t available, though I knew was incorrect, but wanted me to provide pictures of one we would want then they told my warranty company that I didn’t want a builder’s grade replacement. After following up with Kintex many times each week over the couple weeks and constantly reaching out to my warranty company who had to get Kintex to supply them the report we finally got our faucet replaced. All through the ordeal I informed both companies that a builder’s grade faucet would suffice. Yes, warranty companies take their sweet old time in authorizations but the lack of Kintex getting the report to them caused longer than acceptable delays.I do have to say that once Kintex got the faucet the installation went well.
Joseph Thompson
2 months ago
The technician was fast and proficient. He instantly diagnosed the problem and did the repairs.
I had plumber come out through my American home warranty plan. When the plumber arrived, he didn't have a tool in his hand or a clipboard nor name badge; I could have been letting a complete stranger into my home. Within 2 minutes of him being in my home he had already tried to upcharge me $250 and decided he was going to drop on my brand new tiled floor the flange which contained all of the wax from the Ring that goes on it. After the plumber made a big deal about the tile covering the hole where the pipe connects the toilet, I told him I can chip it away; which I did in 30 seconds. After showing him that the tile is no longer an issue, he insisted on telling whomever he was speaking to on the phone that he can't work on it because there's tile in the way. He then said my supervisor said I can't work on it I repeated so that the person on the phone could hear I remove the tile & it's no longer an issue, but he refused to work on the toilet that he was called out for. I immediately asked him to leave my home and he was more than happy to do so. It's quite obvious he doesn't like working Saturdays and didn't want to be there in the first place; he sat in the parking lot for about another 15 to 20 minutes before he left. Very frustrating very disappointing. I'm sure Kintex plumbing can do better than that, but I would never allow that man in my home again. Poor representation of what seems to be a good company, sad.
Julia Alexander
a year ago
A piece of my ceiling caved in and started dripping water everywhere. Kintex was there the next day, found the issue and fixed everything. They were on time and the plumber was very nice and efficient. I would definitely recommend and will use them again for any future issues.
Honestly, I'm very disappointed with the assessment that I got from one of your technicians because he said I would have to replace the entire faucet to fix the leak that was only on the hot water faucet. That would've cost me over $700. Instead the handyman in my building was able to help by simply ordering a faucet cartridge that was only $25 and he charged me $50 to replace it. So my total cost was $75 and it took him less than 10 minutes to do it.Not only do I pay $600 a year for my home warranty, but on top of that I paid $85 for the service fee to have your technician show up and give me a useless recommendation. I recommend you relay this message to your manager to have your company train the technicians better.
Kintex plumbing fixed my kitchen sink leak, my home warranty firm arranged them for repairs, technician did a great and timely job, he was a true professional about plumbing issues, i can recommend to everyone.
The Pet Service
11 months ago
Jose & his assistant are The Best! Dealing with warranty companies you Never know who you’ll get. We’ve experienced bad diagnosis, guys not completing simple procedures to get the job done, and late arrivals are what we’ve come to expect. Jose on the other hand spoke well articulating great understanding on my part. We appreciate you Jose. Salute.
Would never have them back tried to way overcharge me had the exact work done for a third of what they wanted to change
MetrisStar Lover
a year ago
This company is the worse, if I could give them a Zero I would. They don’t return phone calls. They were more concerned about selling me faucets than doing the job at hand. Took them weeks to call me after it was approved. When I told her that I already had my facet because I was changing my vanity. She said I have to let the technician know. So I’m like what’s the major deal if I have my own facets. After that conversation, I didn’t hear from these people for two weeks , by then I had gotten someone else to do the job. I told my warranty company to NEVER assign this company to me again.
Dora was very pleasant and took care of my problem in a timely manner.
Ruben Garcia
2 months ago
Kitchen sink worse now that it was before.
Can’t even wash my dishes or use the Dishwasher.
It was left out of service.
Very Disappointed.
Curtis Andersen
11 months ago
Waste of time!! Were called to clear a backed up kitchen sink drainage. Took 4 days to arrive. Could not get the snake to the blockage area and said they’d return with different equipment. Did not return and after my follow up told me pipe was likely damaged and they would not return. Next day I purchased my own snake, ran some hot water and did it on my own.
I appreciate the tech guy coming and figuring out the problem FAST! I had an appointment window of 8-11 and he arrived around 09. My kid put a washcloth in the toilet so it wasn't that big of a problem. I'm appreciative that people don't have to use my bathroom anymore! Thank you!
Such an easy job took and they kept rescheduling until I finally cancelled and used another servicer.
tricia watson
10 months ago
Very good experience with Kintex. Tech showed up on time and was very professional. The billing customer service was professional and provided a detailed invoice. All in all great company.
The delay between the troubleshoot visit and the repair visit was 10 days during which time I was unable to use my shower having to go to the gym for that purpose.The technician was crass at the best but got the job done and was able to repair the tile he had broken out quickly and cosmetically very well.
Lawrence Esekody
a month ago
The plumber was not cordial as I expected. Also, one of the two items he repaired was not functioning properly.
Mariela Del Rio
a year ago
This was the second company Sent by American Home Shield. I asked for a second one because the first one did not diagnosed the pipe leak and said the problem was related to the garbage disposal (gd) being jammed due to negligence. This new tech not only fixed the gd, but he also fixed the leak and stoppage problem. I had bought a new gd but there was no need to install it.Tech was very professional, seemed sincere, and fixed everything quickly and expediently.
Melissa Guevara
a year ago
They did a good job at installing my water heater. Communication needs improvement.
Took a week to schedule the install, not sure if it had anything to do with waiting on approval from the home warranty. Besides that the whole process went smoothly.
Kintex was sent out by our warranty company for a slow shower leak. Technician said he couldn’t find a leak. We showed him a video of it actively leaking. He said well it’s not leaking now. This is second time this company has just taken our call out fee and done nothing. Called our own plumber who found the leak and fixed it. I would not recommend this company.
Van n Julie Nguyen
a year ago
I was forced to use this company due to Choice Home Warranty’s selection. I have a shower with concrete walls and floor. So I had a shower arm on a shower head that sprung a leak.The technician that came out first said that the fact that the shower wasn’t done would be a problem. I had to explain to him that was how the shower was designed. Plus… was he telling me that it would be easier to break tile, repair the shower and the try to match the tile and fix everything. Anyway, he came back said that he couldn’t do anything about it, apologized and left. A few days later I get a voicemail saying the repair was approved and that I needed to call the to schedule the appointment. So I called to see how it was approved when he said there was nothing he could do. I get a hold of a lady that proceeds to tell me that before we Can make the appointment I need to pay the uncovered costs that the warranty doesn’t cover. They wanted over $500 because the warranty doesn’t cover repiping. I proceeded to explain to her that the shower arm was broken and needed to be replaced and that it doesn’t need to be repiped. She argued that the repiping was necessary in order to replace the shower head. Needless to say, she didn’t know what she was talking about but she sure tried to sound like she did. This company is a scam. They already receive $75 for a call out fee. They are going to get paid by the warranty company and then they try to rob you blind in the process. $500 to change a shower head. It took me a trip to the department store and less that $5 to fix problem. Ask for a different company if your warranty tries to give you these people.
Gabriel del Rio
a year ago
AVOID AT ALL COSTS! Totally unprofessional, incapable of coordinating simple tasks and the plumbers proved to be poor communicators who showed no interest in resolving the issue. First, scheduled a service call and had to wait two weeks for approval from the home warranty. Upon return, the new plumber had no idea what the first one did and made a dozen excuses to why the work couldn't be done and how terribly the first plumber did in documenting the request. Also explained a $300 part that I was being charged for outside the $125 service call was unnecessary. These guys are crooks. DO NOT HIRE!
michael lively
a year ago
This is a home warranty claim - My water heater stopped working and needed to be replaced. The Kintex technician came out and said that it needed to be replaced and that the vent was in the wrong location on the roof. Kintex suggested that the claim be turned down because of the issue with the roof vent although the water heater needs to be replaced. I had an inspector come out and he stated the vent is in the correct location and would not prevent the replacement of the water heater. Very disappointed in this company. I would not recommend as it feels like they try to find something that will keep them from doing any warranty work.
Kintex Plumbing provided excellent service with commendable resolution of my plumbing issues. Their technician was helpful, courteous and professional.They are now my ‘go to’ with anything involving plumbing in my home as they have set my gold standard for plumbing services…Highly recommend!!Ray Ybarme
Overall a good experience. They didn't have the parts, so they had to return about six days later. (I wasn't really surprised they didn't have the parts, so I'm not faulting them for this.) This was through Sears Home warranty, so I just had to pay for the service call. Village Plumbing wanted $2500 to repair my tub and shower, so I saved quite a bit going through Sears. The Kintex plumber was very polite and respectful.
Karen Mitchell
a year ago
I was very impressed with the service I received from Kintex Plumbing Technician Marin. He was Amazing, knowledgeable, Respectful, Polite, Professional, Honest and his Customer Service was awesome. I paid American Home Shield and the first Plumbing company they send to fixed the same issues and they didn't. Kintex Plumbing Technician Marin was able to do and did it with Excellence. I don't want any other company except Kintex Plumbing to do my plumbing work. Thank you Kintex Plumbing Technician Marin for the Amazing job you did you Installation service with my garbage disposal and for the plumbing work in all three of my bathrooms. If you are looking for a company to do you plumbing work please call Kintex Plumbing and request Technician Marin. He is very smart intelligent, kind, honest, knowledgeable, on time and get the job done. I give Kintex Plumbing Technician Marin 10 **********. Thanks Kintex Plumbing for sending Marin he represented your company well. Great job Marin. Karen Mitchell
Kwame Adu-Bonnah
2 years ago
I had a problem with my water heater in February 2021 and my warranty company assigned the job to Kintex Company. At the first visit of the technician, he said the gas control valve was bad and ordered a new one to replace it. After the replacement, the problem was not fixed. I informed my warranty company who sent them back. The same technician who replaced the control valve showed up the second time and said again that the gas control valve is bad and needed to be replaced. I doubted his diagnosis that the new gas control valve he had installed a week before was bad. Meanwhile, they kept asking me to pay $150 out of pocket to fix it saying that the warranty company had declined to fix the problem the second time. However, the warranty company said they did not say that and scheduled Kintex Plumbing twice to come back to fix the problem. On both occasions when I called Kintex Plumbing, they insisted the warranty company did not accept to cover the repair, which didn't make sense since the warranty company had sent them to fix it the first time and the second request was for them to properly diagnose and fix the problem. On my second call, again, I was asked to pay $150 out of pocket, which I refused to do.I STRONGLY DISCOURAGE ANYONE READING THIS REVIEWS FROM USING KINTEX. My feedback is one of many others on the web.
Chris Annibali
2 years ago
Our water heater has been acting up since we purchased our home last summer. We contacted our home warranty company who gave the job to Kintex Plumbing. Kintex was relatively quick to respond and showed up within 2-3 days. That is where the good experience stopped.The technician that showed up was in a hurry the entire time and acted like he was being inconvenienced by being there. He was extremely quick to be dismissive our our problem only saying that we can either live with the noise or we can purchase a replacement water heater. We asked for an estimate for a new water heater and after over a week still have not been able to get one.We cannot comment on this companies actual capabilities because they did not want to get any business or do any work. Not even being able to give an estimate puts this company in the bottom of the barrel. Highly recommend you try someone else for your plumbing needs.
Jackie Glissman
11 months ago
I've hired many plumbers throughout my 35 years of living in FL. Never have I known of such unprofessionalism. Sydney left a very poor installation so I called a couple of real plumber companies for a 2nd opinion. The work done by Kintex was not only wrong but it was illegal too. Leaving an open air vent buried in between 2 walls and then sealed with cement would have brought me a big fine from the City.
Edward Jackson
a year ago
They were terrible. Slow to determine unit needed replaced. Scheduled a repair then said they didn’t have the part. Then said insurance would not cover the repairs for a new unit. But they were going to replace a transformer until they found out they stopped making them. Great for the insurance company. They wanted $3400 to replace the unit. I was able to get someone to do it for $1900. I will never use them again. I see why they are the go to provider for the insurance company. They started right away discussing the problems before they even determined the issue. And Fedelity homeowners insurance was the insurance company. I am sure Kintext gets a kickback for finding any issue that will prevent the company from paying out claims.
Beware !!!!! Unfortunately they were unable to complete the repair because they were not allowed to go on the roof to get to the sewer/toilet vent access.. I had to call another plumber to come and fix the problem. I would never recommend using Kintex. I also advised my home warranty service to no longer refer them. Plus I had to pay them for nothing. I used Choice Warranty service for my home warranty and when I explained the situation they refunded the cost of the second plumber. I would recommend Choice Home Warranty service whole heartedly.
Joshua Bowen
2 months ago
They made the leak worse and left. Worst service I have ever had. Do not use this company.
I would never recommend this company. This company provided a diagnosis of rocking toilet and wanted to collect a $65 trip fee. Sorry, that's not a diagnosis. Also, the technician came into my home without knocking. I called the company to complain and Dora was incredibly rude and unwilling to hear my complaint. She also suggested I was racist when I said, oh, like Dora the Explorer. I was simply associating her name with something I knew, but somehow she was offended by that. After the technician said they wouldn't charge my credit card....they charged my credit card! I'll be contesting the charge.
Alejandro Ayala
a month ago
Gentlemen was patient and explained everything I needed to know. Definitely recommend
I was told that I needed a new water heater during my first visit but a different report was given to my home warranty company . The person that came out for the repair was very unfriendly and was visibly unhappy when I asked him to wear shoe covers not only his first visit but again during his rainy second visit. I was in a bed room when I turned and he was suddenly there saying that he needed to turn on the water to drain the line. That would have been fine had he ask to come into the room. I could have been undressed or who knows. His attitude was not polite at all and I couldn’t wait to get him out of my house.
I made several unanswered phone calls to set up the appointment. They did unstopp a slow drain in my bathtub, they did not repair my vanity sink slow drip. I'm not pleased with them nor Choice Home Warranty.
Monica Carrizales
a year ago
They are a associated with some type of contract work with TXU. They came out and they never contacted me on my status. I paid a DEDUCTIBLE that now they are saying it’s a SERVICE FEE for the driver driving to my house. Apparently the issue is not covered because it’s under cement. They told me they do not get any payment that I needed to contact TXU. Now they are each throwing the ball at each other not to refund me my DEDUCTIBLE. Had they said it was a SERVICE FEE I wouldn’t be upset or putting up an agreement!!
I have a leak that has caused the ceiling to collapse. They sent a plumber out and he could not find a leak. So the plummers sent out an a/c repair company. The a/c repair company came out and said it's definitely a plumbing problem. So today the plummers have come back out again and said that it's a plumbing problem but they are not allowed to get on the roof. I can see the pipe under the a/c unit just open it and fit it. Nope they can not open it cause he can't get on the roof. There has been nothing but back and forth with this company and pointing blame at the other company. I need a leak fixed that is all yet no one seems to want to fix it. Today when I asked the plummer who is going to fix the drain he just said my home warranty will have to figure that out. Thos has been going on for 3 weeks now.
The gentleman that came was rude, loud, not listen at all. I had to walk him out the house. He was so obnoxious I had kids in the house she was screaming over me. When I was speaking to him I tried to calm him down I asked him please let me explain to you but still he was still doing his own thing. There was no way he was going to fix anything because he walked in on his own notion of what he was going to fix but I kept telling him that’s not what’s wrong but he kept telling me he knows best.
Francisco Bucio
6 years ago
My restroom was in real bad shape before Kintex Plumbing came to my home! My toilet was clogged, and to make matters worse some how there was raw sewage coming up the drain from my bathtub. It smelled horrible!! One of the girls that worked there said that she would be sending their Drain Specialist his name was Dennis. Dennis showed up before the time frame they gave me, he was friendly, courteous, and really knowledgeable about the work that he was performing. He managed to finish the job all within 1 hour of arriving. I really appreciated what Kintex did for me. From assisting me with scheduling an appointment, to the plumber's excellent customer service! I saw some of their reviews on Yelp! and let me tell you those reviews on there did not compare to what I experienced! I was extremely satisfied with this company, and I will definitely be referring you to my friends and family! 5 stars for you Kintex Plumbing! You go Kintex Plumbing!
I ended up doing it myself! If I had used your services I would have paid a lot more and waited at least another week without hot water. Your technician was courteous and respectful, but had a lot of work to do before me. I don't see why he came by to tell me he could only start the job sometime after the weekend. Ugh!
Samir Sanghani
a year ago
Kintex came to fix some leaky toilets and low pressure fixture issues. They were sent from Fidelity Home Warranty. The technician was friendly, professional, and efficiently able to fix all the plumbing issues in one quick visit. Pleasantly surprised.
I have TOTAL PROTECT coverage, and they had set an appointment for the morning with Kintex Plumbimg and the guy showed up in the afternoon… I thought to myself, well at least he showed up… Then the guy was clueless about my water heater system, he did not test the system, only asked questions if I had properly maintained the system, I told him YES, and that recently I have a professional come in flush and clean the entire system and filters everything. He took pictures and said he needed to research with the manufacturer and would later call me, and left. So instead of getting a call from him, I got a call from TOTAL PROTECT, saying that Kintex Plumbing inspected the unit and determine that the problem was caused by lack of maintenance and that the filters were not cleaned. And of course, he did mentioned that he never opened the system’s box or check the filters or did anything other than look perplexed and out of place !!! And here’s a shout out to TOTAL PROTECT, this was the second plumber they sent to fix my water heater… at least the first guy came on time and was honest about the fact that he did not know nothing about my heating system and left quickly and not wasting much of my time like Kintex Plumbimg did !!! Word to the wise, don’t use this plumber and don’t buy a plan from TOTAL PROTECT…. It’s a waste of time and money.
Large chain so getting to customer service took a little work, there was a little confusion with my appointment and had to reschedule a few times. Technicians were very professional though. Overall, I had a positive experience. Safe, Clean, and Professional.
Great service. I requested the repair on Tuesday afternoon and the plumber was there Wednesday morning to repair the running toilet. Great service by the technician Antonio. He was very professional, had a sense of urgency and his plumbing knowledge was impressive. Fixed it in no time. Saved me a lot of money I could have paid to the water company due to the leak. Antonio is a great representative of the company and you are lucky to have him on the Fort Lauderdale, FL team. The overall experience was great and will recommend them to everyone.Thanks again, Henry
The service tech was very knowledgeable and went above and beyond to clear two drains. The work was completed to my satisfaction. He was on time with a call ahead to let me know the exact arrival time and cleaned up before leaving.
I was very impressed with the service. The job was completed quickly and neatly. The technician had to open up the wall and when he was done you'd never know there was a hole. Pleasant, professional and respectful.
Darryl Gabriel
a year ago
Kintex is very difficult to communicate with. They are a FL and TX company with an automated phone system. To speak with anyone it takes several phone prompts and a wait time of 45 mins ( if you are first in que) The person answering has no plumbing knowledge. They scheduled a plumber, then called the day scheduled and rescheduled 7 days later. We canceled the service and called a local plumber who arrived within 1 hour of our call.
Reece Lightner
a year ago
Scheduled them through a home warranty 4 times in the month of December. They finally showed up the last time 1.5 half late. Customer service is terrible. It takes 30-45 minutes on average to talk to someone. They don’t call you if they can’t make an appointment so you’re there waiting during their 4 hour window the is supposed to arrive. They wasted so much of my time in December.
Nicole Lopes
2 months ago
quick and hard working. Got both issues resolved right away!
This plumbing company was contracted by my home warranty insurance company. Was called out after certified electrician (also contracted by warranty insurance company) came out and was able to determine that the reason my dishwasher is not working is because it is not receiving hot water. It was explained to me that water coming in to the dishwasher must be approximately 120-130 degrees at the source and the dishwasher is very minimally responsible for heating it further by 5-10 degrees max. My kitchen sink which is directly next to the dishwasher and the bathrooms on the other end of a very big house were warm but it took some time. Turned up the water temperature on the water heater. Kitchen faucet and bathroom across the house water heated up very quickly and got hot. Temperature in dishwasher was sti
Elaine Guillory
2 years ago
I had to use them for plumbing issue. They were sent from my Old Republic Home plan. I have to say after reading their reviews from others with home warranties and my own experience with them they do not take care of clients with the warranties but gets 5 stars from their own clients. I took off work to wait for them and now got a call saying they weren't coming after the waiting window. I have had to deal with them 3 times now for the same issues and I am done!
Awful experience,Terrible service, technician was amateurish. Awful sourcing process and overpriced, shocked they are in business at all. Maybe I was unlucky but it was one of the worst service experiences I’ve had in years. It was a simple shower handle replacement. Plumber spent about 30min for actual work. Showed up the first time and made his assessment then came back without asking customer what style or price point I was hoping for the replacement handle. He showed up with a $7 garbage handle. When I stopped him and asked for something a bit better he had to go hunting from one retailer to another (Lowe’s, Home Depot, etc.). Things I could have done. Anyway then they wanted to charge me nearly $500 for all this, it’s a $200 job at most.Beware Houston...seems the reviews are biased.
Brandon Davies
2 years ago
Terrible customer service. I booked a service with Kintex through my home warranty. The plumber showed up, told me he didn't have the equipment to perform the task required and would request another technician be sent with the proper equipment. That was a lie. The service request was invoiced without solving anything. I tried calling customer service multiple times, and they refuse to send somebody out, or to correct the billing issue. In short, this was akin to theft, and I'm furious.
Shah was very professional and thorough with his work. He was communicative with us and ensured we knew everything he was doing. He ensured also that everything worked before leaving. Amazing work! Will definitely recommend to friends and would hire again.
Worst experience! Unprofessional treatment and bad customer service. Poor plumbing job for resulted in in reduction of pressure in the water system. Bad procedure and issues with inlet valve. When call to check, the person came to my house with aggressive behavior, shouting and claiming he did not have any responsibility. We have to call a real plumber company and paid to sobe the problems you created. Definitely, not recommended a shame we had that experience.
Krysassy Renee
2 years ago
Terrible! Zero stars! I was referred to this company by home warranty (which by the way said they are the only company that services my area). This technician for company came in for 2 minutes and said he would be back later with the parts and walked out. He never came back. I followed up with the company and they said they contacted the home warranty to verify coverage...never saying they could not do the repair or why they had to verify. Again never heard back from them. Followed up with them again and they said the service job is not covered by my home warranty. I called my home warranty and they said the service job is covered...however Kintex Plumbing reported that the problem I had was due to faulty installation. SCAM!!!! I have never had any other company repair. Reading the reviews of this company they have done this before. Do not use!!
It was easy to get a appointment, and work was done fast and quickly.
Plumbing Technician Richard was great! He was courteous and friendly. He was able to solve our issue quickly and explained what happened well. Offered great advice to keep up with plumbing maintenance in the south since we are new down here. Definitely will keep him and Kintex in mind for all our plumbing needs!
ADNAN MOUZAHEM
a year ago
I filed a claim with my home warrenty Cross Country to replace my leaking garbage disposal. It took 10 days from the initial contact to get the garbage disposal replaced. I would not recommend both Cross Country and Kibtex. Slow, poor communication and customer service.
I have used this company before gor a hot water heater replacement and had no issues so, the lack of professionalism this time just floored me! It's a long story but I'll say this...service technician told me one thing, told his office another. They left my house a mess then refused to continue with the job (after he told me that he'd call me back and exactly what it would take to find the leak and reroute the plumbing)without explaining why, leaving me with the leak and additional damage. Don't use them for waterline issues. The lack of communication, lying and, inability to finish a job that they started has left my house without water for almost a week. Literally had to call my warranty company to send out a different provider. Very disappointing!So, I actually have an update. Received a call from the manager yesterday. I informed her that she was two days too late and another company was resolving the issue. Come to find out, she wasn't even interested in knowing what happened. She literally reached out to chastise me because of my review here! On top of that, when the new guy came out, he informed me that the other guy's diagnosis was incorrect and the leak was behind my daughter's shower...exactly where I told the other guy I thought it was coming from! He just needed to cut the drywall a tad bit higher, smh. Again, I reiterate, do not use this company for plumbing issues.
My tech person was Marin and he was very communicative, on time and professional. He determined that my very old toilet float mechanism was the culprit for the leak as it was spraying on the underside of the lid then leaking down the outside to the floor. He replaced the float mechanism and was on his way. Great job thank you!
Sink had low water pressure. Technician came out and diagnosed the problem to be sediment stuck in the sink and shower. Told us we needed new cartridges for shower and sink. I get a call from my home warranty saying the service won't be approved because Kintex is saying my entire house needs to be re-piped. They are a scam. Dont trust them. They will lie to you.
Have used Kintex since 2019 and I have found plumbing home! Always on time and they are very helpful, professional and do the work correctly. A+A+A+
Sonia Ysquierdo
a year ago
Do not use Kintex plumbing !They are unreliable, unprofessional and are only interested in making money. My warranty company sent them out for a water leak and a messed up water heater. First of all they collect the deductible before they provide any service and basically they are only paid to diagnose the problems. They should make that clear when the device call is scheduled. Then they have made several appointments to come out and check my issues and they no show and no call. Well guess that their customers time is not a priority. The first time they came out they totally missed the leak and blamed it on the a/c company. When the a/c company came out they confirmed that it was a water pipe leak. I called Kintex plumbing again and they came out and detected the leak and stated that I needed 50 ft of pipe replaced and they would also request authorisation from warranty company. I also had a work order for a leaky toilet and they cut through the drywall to look for it and couldn’t locate that leak. Well guess what? That drywall area that was cut by the technician was never repaired. When he checked the water heater that day he also told me that it needed to be replaced. Well , another technician came out to my home this week and told me that the water leak was not active at this time because it self sealed itself and they were not going to do the work of replacing the pipe as previously informed. Can you imagine that? The pipes reseated themselves , definetly something new that happens to pipes now. It is definetly a serious leak because the drywall and insulation is severely damaged from the leak. So now I am out of a couple of hundred dollars and am now in a worse predictament now. Not only did they not repair my pipe and water heater issues , took myMoney for nothing and now I have a big hole in my drywall. What a poor representation of plumbing companies here in Houston. Whatever you do don’t use kintex plumbing unless you want to be left in the same predictament as my self!!!!
We had a leak under the sink, had a rep out sooner then anticipated. The price was reasonable compared to other companies I shopped. He explained by detail what he was doing and was extremely helpful. I will definitely be using Kintex in the future and recommend it to anyone who needs efficient and cost friendly services with great quality work.
Professional, knowledgeable and on time!Plumber Marin was the best!Plumber came as promised. Knew his trade.Delta Spout was missing adapter. Plumber told me exactly what to do and inform Delta. Part came and scheduled return trip. Was give a time slot. Plumber was there early and I had the rest of day for other tasks.Would definitely recommend this company.
Poornima Sudhindra
a year ago
American home Shield sent kintex plumbing to fix kitchen sink leak and garbage disposal problem. The plumber walks in without a tool in his hand. It was pretty sad to see a plumber walk into our home with his hands in the pocket. The original request was sent on Jan 21 2022 and as of of Feb 9 2022 almost 3 weeks later my kitchen faucet still leaking and when i contact AHS their response waiting for report from kintex plumbing. Do not call kintex plumbing for any of your needs better find someone else who can actually fix your plumbing problem
They are liars, they were sent to me for service (broken faucets in the bathroom) under the American Home Shield home warranty plan. The technican came and told me that he didnot have the parts with him in the truck and will order it for me. But I have waited for a week for his return, but he never come back or give me any follow up update. When I called them they told me that the parts is not covered. They even do not deserve any star, should be no star
Olga Eggleston
a year ago
I am very grateful to the company Kintex Plumbing, LLC and personally Klimen Stefanov for professional assistance in fixing a leak in the shower cabin, which employees of other plumbing companies could not find and fix for years! Thus, the high professionalism of Klimen allowed me to save a significant amount of money and finally get rid of leakage and dampness in my bathroom. Thanks a lot to the Kintex Plumbing, LLC! I will recommend their service to all my friends !
Kintex Plumbing in S.Florida was an excellent company. The plumber Shah was so professional, efficient and friendly. He communicated and tested everything prior to leaving. The office staff was also professional and followed up when needed.
The technician did a thorough job on the repair and ensured the problem is permanently resolved. The customer support was very helpful while booking the appointment and they regularly followed up till the issue is taken care.
Maria Sanchez
5 years ago
I was having a plumbing issue in my home, and it was turning into a complete nightmare! But as soon I called and placed my claim with my home warranty Kintex called me to set up an appointment they treated me with great customer service and understanding as I Explained to them about my problem. Amy discussed the pricing and then proceeded to setup and appointment. When the tech came out he did an awesome job. I would most definitely use them again! And recommend them to others! Thank you!
Deborah Anderson
a year ago
Kintex Plumbing, LLC was contracted through Sears Home Warranty to replace my hot water heater. There is a process to get this done and unfortunately, the Kintex Plumbing technician did not set the proper expectation on the process required to get approval from Sears. After speaking with Kintex Plumbing customer service, I realize the technician actually lied about the process. I ended up getting approval from Sears to secure a vendor to complete the task, pay out of pocket and have them reimburse me.
Idarious Osborn
5 years ago
Earlier today Kintex Plumbing came to my home and serviced both of my electric water heaters. I had no idea that there were so many components to electronic water heaters! The technician immediately knew what the issue was and in no time replaced the thermostat and elements in both of my water heaters. The job was done fast and thoroughly. Kintex plumbing I appreciate all that you have done! Wow! What a great job!
Overall I had a great experience with Kintex Plumbing. Started out with a very courteous individual on the phone who answered my call immediately and got me scheduled for next day service. The techinician showed up on time and were great. Clean work and good explanation of the issue. I would definitely work with them again and recommend them to anyone in need of plumbing service.
I've been using Kintex for about two years. The techs are professional and knowledgeable, and have resolved two leaks in my home at affordable prices. Jose came out the last few times and I ask for him now. Courteous staff as well. I recommend my friends and family here.
Kathy Hoskins
2 years ago
This company was recommended by my home warranty service. I really appreciate there concern and policy as it relates to Covid-19. The technician arrived and customer service addressed my concerns. I needed a new garbage disposal, they had one on hand and installed it within 30 mins the guy was in and out. pleased.
I had seen (hot) water on the floor near my hot water tank. The plumber came and did a thorough inspection and found nothing needed repair. I appreciate his honesty!
Ashley Reynolds
4 years ago
Richard came to our home today to fix a leak in our shower. He did that with ease, but also gave me a great deal of information on maintenance, how to get replacement parts, and future things that must done. He went above and beyond what we expected of him and I'll definitely be asking for him again in the future.
Let me just say that I received the best service ever from Kintex Plumbing! I got an appointment right away and was able to get my entire house re piped. I was recommended by a family member and received a really great deal. The job was done quickly and professionally. The plumber I had was very knowledgable and kind. I would recommend Kintex to anyone needing private work done.
I had my automotive shop's ( Harold's Car Care) restroom remodeled and contracted Kintex to do the plumbing, their technician, Jose Mendoza was extremely helpful informing me with detail the required setup for my situation involved. Very knowledgeable and honest company will definitely do business with them again in the future!
The technician diagnosed the water leak problem from my toilet very fast. It seems the connection had loosened over time. He simply tightened the bolt and the leaking stopped. No problems since.
Dennis did an amazing job. He was very fast and efficient in fixing the drain issue from my garbage disposal. The company was very polite and fast in getting me scheduled in for my visit. I will recommend and use them for future jobs regarding any and all plumbing issues.
The technicians installed our new hot water tank, he and his helper did an excellent job. Their professionalism and attitude, attention to detail and cleanliness were much appreciated. I would not hesitate to use Kintex Plumbing for all of our future plumbing needs.
I’ve recently had an issue with my warter Heater and my warranty company would not cover it. The office manager , Dora called me and offered to do the job through them, Kintex! She quoted me an amazing price she had an awesome attitude very professional and very patient very knowledgeable about every. They put me on the schedule immediately and install the water heater less than three hours. My family and I are very thankful being that it is a few days till Christmas and they got the job done. Highly recommend !
Jose A. Morales
5 years ago
Kintex has been to my home several times now and I recently started to have issues with my water heater. I always have a really busy schedule but the girls at the office did their best to accomadate my needs. When the tech Kyle came to my home he answered all of my questions and offered me a great deal to get my water heater replaced. He was very professional, fast paced but over all the work was done correctly I haven’t had any issues thus far.
Kintex charge my credit card 85.00 sent out a contractor who DID NOT do what the job requires and that was to locate the leak and repair it, he DID NOT do it, all he did was went into my restroom put his ear on the wall and said you have a leak within your walls something I told him when he came, he than told me that I HAVE to get someone else out to do that. So KINTEX I wouldn't recommend them to NO ONE not how they BETRAYED THEMSELVESSMDH.....
Alicia Morales
4 years ago
Very knowledgeable and professional. They showed on time and started the installation of the food disposal right away. Kyle,the plumber was very nice and professional. He knew exactly what to do and finished the installation in no time. I definitely will use this company in the future. Thank you Kyle for your service.
Ike did a great of showing me what the concerns were and fixed the issue in a timely manner. He was not bothered by the fact that I had many questions, which I appreciate. I am very satisfied with the service and attention to the problem .
The young man did a great job replacing faucet and repaired leaking faucet. They were very neat and professional. I will request same plumber on future repairs/replacements.
The repairman was quick. He was not a great talker but nor am I. However, so far so good. He replaced my broken garbage disposal with a brand new one. It does the job but is a little on the loud side. Thanks
They made me wait for over 3 weeks took service fee for coming in and didn’t help at all.Lots to explain. And it’s communication issue between them and choice home warranty and no body listens to your issues.That’s all !!!
I have a home warranty policy and Kintex Plumbing was referred by them. I've had problems with my home warranty before for not covering items, but because previous companies would find some excuse for not wanting to work on the item. The plumber who came to my home from Kintex, Kyle, was honest, detailed, and super efficient. From what I understand the company that came before them just didn't want to do the job, but thankfully Kintex Plumbing was there to help! After a week of struggling with no hot water...I have hot water!
They were very professional, explained how to shut the gas and water off, also the various temperature choices. Cleaned up after themselves. I am happy with their work and would use them again.
Petia Aladjova
6 years ago
Kintex Plumbing was dispatched to my home by my home warranty company. I had a clogged drain pipe from the AC so the home warranty company initially assigned the claim an AC company. When the AC technician came out and evaluated the issue he concluded that it was not an AC problem but a plumbing one since it had to do with a drain pipe. So I called the home warranty back and they rerouted the claim to Kintex Plumbing. The technician was very professional, knowledgeable and extremely helpful. He took the time and attention to assess the problem in its entirety. He explained to me thoroughly what the root cause of that type of issues normally was. Even after the pipe was unclogged and the water was running through the way it was supposed to, he waited to ensure that the problem was resolved completely. I will definitely recommend Kintex Plumbing for any kind of plumbing and especially drain issues. Thank you!!!
They were able to find a part to repair tub/shower that was hard to find. They were very professional and a pleasure to work with. I will definitely use them for all my plumbing repairs.
Tony called 30 minutes before he arrived. He followed all Covid guidelines. In addition, when the disposal couldn't be repaired he explained the issues and quickly installed a new one. I was very pleased with the level of professionalism and customer service provided by Tony and the office staff. Thank you
Christina Ramirez
5 years ago
I have 4 kids in the home and no surprise i have a clogged toilet. I had to go through my home warranty and they sent kintex plumbing to my home. I had Dennis out and he had to run the camera but we found the problem and they were able to get it cleared. Dennis was able to get it done and seemed very knowledgeable. I was very happy to have the bathroom back especially with kids.
I had my water heater replaced, and it was actually done in no time at all . It was a reasonable price, and on top of that the service was exceptional. I have you all on my speed dial Kintex. I would recommend you all, as well as use you all again for another emergency ! Thanks
Extremely dissatisfied. I called my home warranty and they scheduled kintex come out to fix a shower valve that broke all of a sudden when starting. (The metal spoke connecting the handle to the internal plumbing broke) They came out and evaluated, and I'm just finding out today several days later after no follow up that they stated it wasn't normal wear and tear so my claim was denied by my warranty company. (keep in mind that I had already called plumbers in the area before I called my home warranty service to see if it would cost less through an individual than my deductible ) the plumber prior said yes that's a common issue with those shower faucets that come standard with these homes and he's replaced several throughout the yrs in the area but that it would cost more for him to do than my deductible. So question is how much actual knowledge of these types of common situations that sound like they should be well known in a company that specializes in plumbing are being miss labeled, or could it also be that the pay thats compensated for the work by the warranty company wasn't what they found fair and would of rather denied the claim? (He stated he might also need to cut out the back wall to get to the parts inside, and could end up as a lengthy process so before working on it he wants to make sure he has all the tools he needs) why give all the details and information on the next steps while you were in my home if you infact knew you were going to say it was miss use and the claim would then be denied?**UPDATE** 3/25/20My warranty company offered an option to do a second opinion with another company and they sent out 'Lindsay Company' this time around. The gentleman here came in, checked out the Valve and said almost exactly what I was told by the plumber prior to Kintex coming out. He said he sees this happen alot with this Moen brand valve, overtime they get kind of tough to turn and eventually break and he's replaced several. He's working on replacing the valve as I type this out. Kintex I would hope that you would share this with your employees (especially the 2 that came out) to make sure it doesn't happen again. Thanks.
Sharon Nitsche
a year ago
NEVER DO BUSINESS WITH THEM!!!!!I was assigned this plumbing company by American Home Shield. They never showed up even though they stated via voicemail and email they are on their way within 25-30 min. No one showed up. They closed my claim through American Home Shield that job was complete! They falsified! I am reporting them and I want my money back!
This plumbing company people are very rude They overcharge for their services. They were sent to our house by the warranty company to do repair, person behaved rudely, claimed job done without doing any work, and asking $500 for a simple paint job. Never use them, it's better to learn from other's experience then fell the pain by yourself.On your response - I was continuously talking to my wife during that time. She/we never approved start working on the project. Your technician couldn't communicate/understand in English and went ahead with what he was instructed and you lied to warranty company that we approved the job. There was 3rd person trying to be a translator/manager over the phone but she was very rude and delayed. And $500 for just the paint job? I called two other contractors to get a quote, they were less than $400 to complete the patch and do the paint job on the patch and other water strained areas all together.
The technician was very courteous, and professional.
I have used them twice and i would give them 5 stars twice. They were sent through the house insurance and we were pleased each time. Not sure why the reviews below are negative, i would recommend them to everyone that I know when they need a plumber and I have! Thanks for the great work!
I would not recommend this company. They came to my house to take a look at my garbage disposal, I was advised they were getting a part from the office. I inquired an ETA as the services were already paid for. No ETA, no contact of when the job would be finished. I had to contact to get a resolution to find out the job was closed. Very unprofessional.
Tony was professional and quick in the installation of my commode flusher. I had purchased a new commode seat, and he quickly installed that for me too, even tho that wasn’t the reason for his visit… Bonus! TYSM
Ramon Medina (RamonLP4)
5 years ago
Very professional company. Re-piping my entire home and installing a tankless water heater was a huge project and throughout the plumbers were courteous, knowledgeable, and thoughtful about the work. All work was completed on time, the walls they cut open look exactly as they did before the work, and the city inspector was very complimentary about the quality of their work. Overall, I'm extremely happy with Kintex and its employees and would happily hire them again.
Received service from Kintex plumbing in April and do not recommend this company at all. The technician, Ike, spent the entire time he was here on a phone call plugged into his ear, had terrible customer service skills and was rude and condescending. Extremely poor service!
Rohit “Roh0808” Tyagi
4 years ago
Not very impressed with the follow-up service. Just had a technician over to check the Kitchen Faucet leak. I was told that I need to get a new faucet. Called back to make another appointment to get the same technician back to replace faucet but they cant give an appointment until 12/06... I cant use my kitchen for a week!? Plus the phone service staff is not very helpful and understanding.
Carlos Lonsdale
3 years ago
Worked with them through my home warranty. They told us they'd be back when they got the part to fix the problem & never returned or called back. Its been about a week now. There are plenty of other companies with more integrity. Lindsay Company was great btw.
Mario, the plumber with Kintex, did an excellent job in replacing my tankless water heater. Did the work fast and with excellent quality. I even liked the way he positioned the water header and routed the piping- it looks like a piece of art.
Sylvia Gewirtz
a year ago
A very negative experience. You tech did not complete the job claimed I didn't put it in the claim with choice. I am not a plumber did not know that every aspect of the claimtried to call your Florida location put me on hold never answered phoneThe tech was very rude and difficult
Very frustrating speaking with them. I asked for a simple request to email me the report and invoice when inspection was done. They went ahead and charged me the inspection fee 5 days ago and I have been calling everyday for them to email me the report along with invoice. Today I spoke with them she was very nice but when it came down to the report that was requested and already paid for they still have not sent stating that they already have sent. I have been checking me email every 30min waiting for the report. I cannot see how this company has over 4 stars in reviews....
Minted Plumbing came out to my home yesterday which was awesome in itself because I am unable yo take off through the week. The ladies that scheduled me were precise and efficient as they went out of their way to make sure that I would have my water heater serviced at a time that I could be available. The technician that came out was professional, peasant, and knowledgable. I had no idea there were so many components to an electric water heater! Overall a very satisfied customer! Great service...great people...great company!
Kintex Plumbing went above and beyond . They exceeded my expectations and booked our appointment quickly ..Most of all they repaired our issues WITH NO PROBLEM! THANK YOU KINTEX!!
Valencia Goff
2 years ago
I have been trying to schedule with them for a Home Warranty repair.
I have been on hold over 20 minutes for 3 days in a row. The recording tell you your next in the que only to be put on hold when the young lady answers. If they are overloaded when making and appointment, how can they be effective with repairs
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