The Plumbing Company, Inc.

We have used the plumbing company multiple times. Their dispatcher, Cindy, is exceptional in her knowledge and ability to save trips by pre-identifying parts needed etc. Conrad does excellent work, & if there is ever a problem they return to fix it without complaint. We will keep calling The Plumbing Company!

I called the plumping co because my in laws used them and I was extremely satisfied. I want to express I did not end up using them (we have a friend who’s a plumber that ended up helping us out - it’s just a water heater replacement) but I will use them for any future needs. Cindy is the one who answered the phone and her knowledge and customer service was amazing! She gave us so much helpful information and she was super attentive. I am huge on customer service and Cindy exceeded my expectations. I highly recommend them and again, I will use them in the future for certain! My in laws also had an exceptional experience and they had a whole bathroom redone with the plumbing company! If you care about customer service and want good quality this place offers both (quality of service being based from my in laws bathroom).

We used The Plumbing Company via our general contractor for a brand new bathroom in our basement. Conrad did a phenomenal job, all the way from rough-in to finishing touches. He's meticulous, professional, and very knowledgeable. To make things work on our project, he also had to re-plumb part of kitchen as well and everything was extremely neat. I would use these guys again in a heartbeat!

My overall experience with 'The Plumbing Company' was terrible. Chris and Cindy, a husband and wife team, sub-contract all aspects of their work. This makes timely resolution difficult at best. Additionally, these two do everything possible not do any work whatsoever themselves and do not come on site to confirm, verify, or inspect any work that is done by their sub-contractors or other entities.

Cindy and Chris will go out of her way to provide every scenario possible but aren't actually capable of accomplishing any of the work. The one time during our 9-day emergency sewer line repair when Chris actually came to my home, he had his helper digging in my yard, during excessive heat and humidity, while he hid out front by his truck and texted on his phone; that he didn't grab a shovel and help his own man, tells you everything you need to know about how these two operate.

Additionally, Cindy was initially disparaging about every other plumber out there to ensure that they got the job. Because we were working through our insurance/warranty company, to whom I have recommended they no longer use 'The Plumbing Company', Cindy and Chris were quick to push the work off to the city utility company, their subcontractors, and were constantly asking for updates and pictures because they didn't spend any time here on the job site. They were quick to blame delays and difficulties on everyone else and finger-pointed to the city and even their own sub-contractors when tasks could be completed or updates provided in a timely manner.

Finally, after the 9-day emergency was partially resolved and when it came time for next steps, their estimators (more sub-contractors) didn't show up and Cindy indicated that she was going on vacation and work would have to continue the following week.

Cindy, Chris, and the 'The Plumbing Company' should be avoided at all cost. If you are using a reputable insurance/warranty that chooses to continue to use them, request anybody else! These two will take a difficult job and make it worse by kicking the can down the road and avoiding the actual work at all costs.