James Kubisz
7 months ago
I needed to have my solar system serviced because four of my panels were not producing any power. After speaking with my regular electrician, they suggested Jefferson Electric for the job. It took about 4 weeks to get a call back from Jefferson Electric to set up an appointment for them to come out and look at my system, but in late October I finally got one of their workmen, Matt, to come out and take a look at it. Matt was informed by my solar monitoring company that two of my micro inverters were defective and needed to be replaced. I asked how much this was going to cost right then and there and was told, IDK, but when I asked later, he said it was completely covered under warranty and would be free. Matt replaced the inverters 10 days later, and we parted ways without him informing me that I would be expecting any type of invoice, while still informing me that I was covered under warranty. However, three days after service, I received an invoice from Jefferson Electric for $768.00. Perplexed, I contacted them, and a one Philip Field informed me that I had been misled and that they were sorry for the misunderstanding and asked if I would be willing to pay half. I informed Mr. Field that I would not pay because I was under no contractual obligation to do so, and he said okay, I will cancel the invoice. I considered the matter closed until I received a call from the company's owner, Joel Walsman, who basically tried to tell me over the phone that Philip didn't have the authority to dissolve the invoice and that he wanted me to pay something, to which I replied that I might feel comfortable paying for the two service calls totaling $120. Nonetheless, Mr. Walsman seemed bothered by the amount and attempted to counter with $250, which I declined, and he threw a hissy fit on the phone, claiming that I didn't know the business and that he would refuse service to me in the future, at which point I told him the conversation was over. They do good work, but get a quote from them before doing business with them.