J Roque Inc

We've had them take care of plumbing projects twice now for us. They did the work for a new bathroom and replaced old piping in the basement. Both jobs were done quickly and expertly. I would not hesitate to call them again.

I own a business and my new hot water tank went out. I decided to call J Roque plumbing cause of the reviews on google. Christine on the phone had great customer service (that’s for the additional star).

Mr. Roque came out and could find out what the problem was and charged me $200. He stated that he needed to call the manufacturer and they can send a specialist out.

The specialist came out and found out what the problem was. They ensured me that everything was under warranty and didn’t need to pay for parts. Mr. Roque said that it would cost $300 to get it fixed. I told him that was ridiculous and just give me the part to install myself. They told me that it would Charge me for the part that was free.

I decided to cut Mr. Roque out and work directly with specialist. He was very accommodating and help me resolve the problem. Unfortunately, the water pump went out as well and he told me that it was free and he will only charge for his services.

He helped me bypass the water tank and run hot water directly to the line then come back when the water pump comes in to install.

Beware this company only does minor repairs, don’t expect them to fix all the problems.

Here is an update after a week:

The person J Roque referred, Pedro Martinez, the specialist, isn’t any better. Minus 1 star. He promised that the part will come in next day and he will come fix my issue. He stated that the part is in, but then the next day, the part disappeared and needs to be shipped. He makes promises that he can’t keep and charges for doing nothing. Pedro promised to come today cause he finally has the part that I needed he scheduled me for 7:00, now he says that he can’t make it cause he has a job somewhere else.

Beware of this company, J Roque, and associate Pedro Martinez.

Today was my second excellent experience with J.Roque Plumbing. Jose' came out today and replaced a toilet for me. Fast, HONEST company. My first service call was 8 years ago and I always knew I would return to J.Roque for plumbing needs.

I have several complaints about service to replace a broken water heater:
1. I discovered J Roque charged me $400 over the listing price of the new water heater. I discovered this by doing internet research and matching the Model Number with unit sold to me on a plumbing supply website. When I asked Mr. Roque to see the invoice for the unit he purchased and sold to me, he refused to show it to me.
2. Mr. Roque estimated that the work to install the water heater would cost $500-$1000 for labor and supplies plus the cost of the new water heater. Mr. Roque's men didn't know how to install the unit, they took more time to install than estimated, and I overheard them calling the manufacturer for help several times. Mr. Roque billed me in full for the extra time at $2700. His men also damaged my ceiling and floor in trying to install the new unit. When I challenged Mr. Roque about the damage and the bill, he yelled at me and refused to reduce the bill.
3. I refused to pay the bill in full, and Mr. Roque immediately put a lien on my property causing me additional hardship.
This is without a doubt the worst plumbing service I have ever worked with and I will never go back.

Can't say enough great things about all of the plumbing work I had done over the years. Jose and his team have been excellent. They have done all of my plumbing needs for the past 10 years.

Horrible service, specially the person who came over, didn’t even introduce himself. His plate number is 1561562,

Excellent plumbers with fast friendly service. They hunted down a hard to find leak and ended the unwanted shower in my living room.

I hired them for a busted pipe and they found five other busted pipes they did a great job and I was very pleased with their service .

Best plumbing company

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