I own a business and my new hot water tank went out. I decided to call J Roque plumbing cause of the reviews on google. Christine on the phone had great customer service (that’s for the additional star).
Mr. Roque came out and could find out what the problem was and charged me $200. He stated that he needed to call the manufacturer and they can send a specialist out.
The specialist came out and found out what the problem was. They ensured me that everything was under warranty and didn’t need to pay for parts. Mr. Roque said that it would cost $300 to get it fixed. I told him that was ridiculous and just give me the part to install myself. They told me that it would Charge me for the part that was free.
I decided to cut Mr. Roque out and work directly with specialist. He was very accommodating and help me resolve the problem. Unfortunately, the water pump went out as well and he told me that it was free and he will only charge for his services.
He helped me bypass the water tank and run hot water directly to the line then come back when the water pump comes in to install.
Beware this company only does minor repairs, don’t expect them to fix all the problems.
Here is an update after a week:
The person J Roque referred, Pedro Martinez, the specialist, isn’t any better. Minus 1 star. He promised that the part will come in next day and he will come fix my issue. He stated that the part is in, but then the next day, the part disappeared and needs to be shipped. He makes promises that he can’t keep and charges for doing nothing. Pedro promised to come today cause he finally has the part that I needed he scheduled me for 7:00, now he says that he can’t make it cause he has a job somewhere else.
Beware of this company, J Roque, and associate Pedro Martinez.
