They're great if you want to be misled and screwed over. You know what's really shady and unprofessional? Everything about this company's practices. They advertise on their website that they’re a “24 Hour Plumber” and then later reveal to you that they're not. I had an emergency situation throughout my entire home, in which I was left unsure if my water was safe to use and to consume. My usual plumber was all booked up, so I booked an appointment with Pink. They said they could come to my home between between 12pm and 4pm. I even got a text confirming it. With that kind of window, I had to take the day off work... but where plumbing is concerned, one cannot mess around when there's no water in the house. At 2pm I got a call that the plumbers were behind and would arrive later than expected. At 5:05 I got a call that they would not be able to make it and would have to reschedule for the next day. I asked how that could be, since they're a 24 hour service. I was then told that they answer the phone 24/7, but stop work at 5. I politely begged to differ, given the clear, bold statement on their website — but the woman on the line insisted that I was wrong. Here's the thing, though: telling me that no one is coming at 5:05pm not only wasted my entire day, it actively prevented me from calling anyone else to fix this problem, because everyone else closes at 5pm! In what world is it okay to make people miss an entire day or work and screw them around when water is involved? I had no fresh or safe water accessible in my entire house! That's a basic necessity required for human survival! And furthermore, they don't know my situation! Maybe I'm invalid and can't get to the store to buy bottled water. Maybe I could have if you'd alerted me sooner. Maybe I'm ill and require a constant supply. Maybe I'm caring for someone who requires a bath for medical reasons. Maybe my home business depends on it!At the end of the day, making someone wait around for 5 hours, based on a flagrant lie is thoroughly disrespectful and the company should be sued for false advertising. It is illegal in the state of Florida to make false claims such as this. The statement on their website clearly says 24 hour plumber. As a result of this claim, customers are left with the reasonable impression that they will be eventually serviced, even when told that the plumbers are behind schedule. At no point was I told that if they don't finish their previous job, my appointment would be deferred to the following day rather than within the advertised 24-hour window. At no point was I given an option to pay an emergency free of any kind, to have someone show up after 5.It seems to me that this kind of deception actively locks people in, because it discourages them from finding someone else to do that job until it's too late. We sit around assuming we'll be helped, so we don't think we need a backup plan. Calling after 5pm and attempting to reschedule for the next day effectively gives the customer no choice, because it's not like we can call anyone else. If we say no to a reschedule, then we risk waking up the next day and not having any openings with the competition, and we will have taken a second day off work for nothing. Take a look at this screenshot of the website that convinced me to call them —and then tell me I'm wrong about their false claim.