Description
At the Drain Team, we believe that customers deserve to receive professional, skilled service at a fair and honest price. This is why we offer free estimates with no obligation to hire us to do the work. With us, there is also no trip charge or hourly charge so you know the exact cost of a project. We serve residential, commercial and industrial clients throughout Pinellas, Hillsborough and Pasco. Our team has technicians who specialize in specific types of plumbing projects so you can be confident that the person or people performing the work know what they are doing. There is no project too big or too small to be handled by the Drain Team! While some plumbing projects can be scheduled, others are true emergencies and we have you covered.
SERVICES
1 Hour Service, Bathroom Remodel, Clogged Pipe, Commercial & Residential, Drain Cleaning, Drain Jetting, Fixture Repair & Replacement, Fixture Replacement, Grease Trap Replacement, Home Services, Hydro Jetting, Leak Detection, Leak Repair, Pipe Bursting, Plumbing Problems, Repiping, Sewer Repair, Sewer Replacement, Storm Drainage Installation, Tankless Water Heater, Toilet Clog, Video Camera Sewer Inspection, Water Filter, Water Heater Repair, Water Heater Replacements, Water Main, Water Softener Installation,
Reviews
Duane Traister
4 years ago
Had a hot water tank failure after it had been in service for 27 years. We called Friday morning 9/13/19 @ 9:00am and they had some one out by 11:30am that morning to replace it. We requested Chris 306 since he had done work at our home before. He is truly awesome and did such a professional job. Thank you Drain Team!!!
I thought they were very professional and did a great job. I would definitely recommend them !!
Romello was very friendly courteous young man who got the job done in short order.
Ashley SULEMAN
4 months ago
George is awesome and cleared a extremely difficult clog at our office with a lot of sweat and determination , he is friendly and professional and would recommend him highly.
I received a call from my tenant that water was rushing out from under the washing machine and coming up in the kitchen sink. I previously contacted The Drain Team on another issue, so logically I had them come out to assess. Dan was there within a couple of hours, discovered the problem and gave me an estimate. He took care of the problem and I also had him take some preventative measures on another issue at the house. Dan and the Drain Team are very professional, extremely fair in their pricing and do exceptional work. I highly recommend them.
Greg Mazzella
10 months ago
Recently used The Drain Team for a new hot water heater. From the customer service staff to the plumbers all are professional and courteous. Have a condo and as such have an HOA. The Drain Team works within the HOA parameters and with the HOA to ensure compliance. They work with County inspectors to take the onus off the homeowner to ensure everything is in compliance. Plumbers are knowledgeable and highly experienced. Give you straight answers. No upsell. Only what needs to be done. Quick response time.
Preparing to call them for toilets and garbage disposal as well.
Definitely recommend!!
I had a clog up shower drain.
I called two companies for repair estimate.
First company said, it will cost $399.00 to clean the pipe with the snake machine.
The second company The Drain Team, it will cost $165.00 - $35 with coupons discounts from phone book, or 10%, military discount.
The technician was professional, friendly service, and the repair cost is definitely a lot less than other company š I gave 5 Stars service š I recommend.
The Drain Team - is now our plumber for a call š
They came out took care of my problem in a timely manner
Charles Correa
2 years ago
Ronnie was professional and did everything promised
Jessica Moore
5 years ago
Called on a Saturday and they were here within a couple hours. Dan was great came up with a solution to my leaking old copper pipes that didn't entail putting a large hole in the front of my house, that I later had to repair. He ran a new drain with minor drywall repair. Very happy with the level of service provided.
I definitely recommend them...very knowledgeable and reasonably priced
Shirley Knighton
2 years ago
We have been using The Drain Team for a number of years. They are always prompt, courteous, and do a great job. I highly recommend them.
Cameron McMillion
3 months ago
Tyler was friendly and professional. Highly reccomend this company.
Mike came in and determined the problem and fixed it immediately. Galvanized pipe was clogged and he went under my house, replaced and cleaned out the debris. Exceptionally nice person, very courteous and quick knowledgeable work ethic. I would use him again. Try out their services, youāll be happy that you did so.
Teri Townshend
7 years ago
I just read some of the reviews and cannot understand those very few who gave bad ones. I called Monday evening. It was a holiday and very late in the day. I was told I would get a call back and get one I did. I ad a plumber (Ronnie) here quickly and my sink drain was fixed in a flash. Thankfully it was done as the stench in the house was almost unbearable and we would have had to go to a motel had it not been fixed. Ronnie was all that a serviceman should be. He was polite, thorough and cleaned everything up. I recommend The Drain Team to everyone who ever needs a plumber. If I could give them 10 stars, I would.
Thankyou Seth, for all the hard work you did you are such an asset to the company, very polite and professional, will recommend you to everyone Janice Butler
Dan was awesome. Very knowledgeable and helpful. Fix our drains super fast and efficient
Janice Mcmahon
a year ago
We called this company to lower the flange because we thought it was too high to install our new flooring. A young gentleman named Rome showed up and he was extremely professional and very honest and we were blown away with how inexpensive his services were. Highly, highly, highly recommend. He is our āgo toā plumber from here on in. Ten thumbs up!!!
Very organized and professional. I would highly recommend The Drain team!
Today we used services of The Drain Team and Dan was our service tech. He replaced a toilet.....quickly, quietly, and efficiently. It's a pleasure to recommend this company whenever a plumber is needed. We'd ask for Dan the next time.
Brenda Foster
7 years ago
From the first call to Drain Team what a wonderful experience - Scheduled Appointment for technician to find water leak in foundation- Sunny Florida decided to rain most of the day Tim called he was 10 minutes out but with the rain he wouldn't be able to use equipment to find leak - reschedule was now in the picture for the next day. 45 minutes later it stopped raining- I called back Tim was no longer in the area but was willing to come back and proceed with finding the leak - The very next day the repair was scheduled and completed by techician Ronie - quality workmanship and pride went into the repair - From the beginning phone call to the end the service follow up has been outstanding from everyone -
I have had several Drain Team folks at my house over the past 10 years. They come when they say they will, they are neat and clean, they don't park their trucks on my driveway cause ther are afraid the truck might leak oil, they are always dressed appropriately, AND they get the job done and done correctly.
Joyce Goralski
9 years ago
I called The Drain Team on May 29 to replace my water heater. The service man, Dan was at my home within the hour. The job was not an easy one and he had to overcome several obstacles. Even with all the difficulties, Dan remained pleasant and positive. I thought he was awesome and would recommend him to anyone seeking a great plumber. Dan made a positive experience out of a plumbing disaster.
Our drain got clogged and we looked at several plumbing business and went by the reviews. The Drain Team had the best ones for service and price. They came over same day, called and told us they would be a little late but we're here pretty much on time. Our service man was Jason and he was awesome! Very professional, let us know what he's was doing and what caused the problem and how to avoid it. He also cleaned up everything, you wouldn't even know he was there. Love this company and we highly recommend them!
Jason, #317, from the Drain Team was exactly what we needed. Punctual, professional, personable, thorough, skillful and certainly was determined (and successful) to take care of all our plumbing needs on this day. Thank you Jason!
Matthew Searle
2 months ago
Wesley and George turned up early on the 4th July to repair our sewer grinder pump. They were great. Honest to a fault as another plumber had said the repair would be $3000 for new parts which weren't needed.
Clogged toilet in guest 1/2 of bathroom. Tried doing it myself was unsuccessful so I had to call in the professionals. Called the office and about 2 hrs they were here and got the job done. I guess it helps when you are also right down the street from there largo office.
Rome did a great job cleaning this mess up.
Patty Bianco
4 months ago
I have used this company several times. They were very professional and more important honest. They took their time to perform the services accurately. They can't be beat for a fast response and excellent service. You can't hire a better company!
Weāve been using The Drain Team for 20+ years. Every time weāve called they came out right away. Bill is our area plumber, and he has a ton of experience and knowledge, we trust him. His sons Ryan or Alex are usually with him and they do excellent work. Weāve been extremely happy and satisfied with the service we receive. It is always done quickly and professionally, always quality work at a reasonable cost. We wouldnāt use any other plumbing service!
Alison Morando
2 years ago
Amazing customer service, always on call and quick response time to come out and solve my plumbing needs. I highly recommend.
We called yesterday at 5:30 spoke with Juanita advised of our issue and that we were a business and needed toilets working. They were out at 8am this morning to pump the septic tank. Thank you so much for your promptness and efficiency. I will definitely call you again.
Wes was very professional and did an excellent job. He ha a helper Niels but he did most of the work himself. Very pleasant personality.
Diane Measor
2 months ago
They came same day I called at around the time they said the technician took the time to listen to the problem and found the leak even though it was unusual and fixed it I would definitely call the drain Team for a leak I was reluctant at first I thought it might be just another expense but in the end it cost less to know what and where is causing the leak
Earl Blackwood
a year ago
Paulette Andrews
a month ago
The Drain Team exceeded our expectations. He went above and beyond to make sure our problem was fixed. That why we have been a customer for over 20 years and always call them first.
Mike did a great job fixing the exterior pipe that broke in the front yard. Got the job done quickly and professionally. Will also be looking into have The Drain Team back out to replace my hot water heater soon.
They are prompt and excellent to deal with
Linda Carlile
5 years ago
In the past couple weeks I had to call The Drain Team for service. I don't know where you get your service people but the two I had, Tim and Justin were absolutely the most professional, friendly and helpful young men I have had to deal with in a long time. I'm in the process of selling my condo so I had to do a few repairs brought up at the inspection.and they had to be done in a timely way. The dispatch person was also very friendly and they kept me appraised of when the service rep would arrive. Kudos to your company. I would definitely recommend you to anyone needing plumbing help. I will pass this number on to the new owner of my condo. Thank you
Jacquelyn Courtney
a year ago
After a lot of frustration with numerous other local plumbing companies I am so HAPPY I found The Drain Team! Called on a Friday, Tim came out on Saturday for a free estimate, which I discovered is something very unusual. Tim was back a few days later to do the installation. The water heater part had a little unique quirk to it, as the last homeowners decided to put the water heater that was now leaking on a shelf about 6 feet high in the garage. Tim succeeded in wrestling it to the ground and then did a beautiful and clean job installing the new unit on the ground. The toilet installation was done in a flash. Tim was courteous, professional, cleaned up all the mess created by the two installations.
I will definitely be calling The Drain Team and will specifically request Tim in the future for any plumbing needs around my house. Great Job.
AWESOME customer service. Very fast and reliable.!
Deborah Arnett
2 years ago
William KNOWS what he is doing !!!! He gives you all the info you will ever need from the worst to the best scenario before he even starts the job-he is a no BS kind of guy.He got the job done at a reasonable price.I don't understand why people complain when their repair is in the $200 range.The work an HONEST plumber has to do is worth what they charge.Thanks William !
Ryan GoOfY!.?
3 years ago
Canāt speak highly enough of the Drain Team as a whole and William especially. The drain clearing he did today was on a rental property and the tenant even reached out to tell me how courteous and professional he was on site. It certainly did not hurt that he charged much less than the ridiculous quote I received from another company and actually did a more thorough job than they were proposing. Iām so glad I went with The Drain Team (again, for the record! I had forgotten that they were the ones who had done a pipe repair years ago for me, which has had absolutely no problems since) I can definitely say they will be my FIRST call from now on!
April Bennett
3 years ago
We have used the Drain Team a few times in the last several years, and have always had outstanding and honest service. Weāve had Rande out a couple of times to fix various plumbing issues, and heās been so great to work with! Any time we get asked about a plumbing company, we always recommend the Drain Team! Great group of people!
Had a drain back up at my mother in laws house. They sent Josh who was very professional and honest. Highly recommend this team...great job and thank you!
Scott Pinheiro (Sohn)
7 years ago
Drain Team plumber Darrell was especially helpful and experienced in sewer line repair. A major project was reduced to routine repairs. The project was completed on time and within the quotation amount. I was provided with drawings of the sewer line replacement and clean out locations.
The Drain Team also located a leak in a copper pipe under a concrete floor within 2 inches of the actual leak. Saved $$$ in restoration costs after repair
I had a slab leak in a bedroom. Bill and his asst came out and fixed it. They came back made sure no more leaks and finished the job. A week later they came back out for a leak in a outside spigot. They really did a great job and I will always call this co for any plumbing needs. Thank you again.
They are wonderful, we have been hiring them for years and they are honest and reliable. Good prices as well.
Anthony Hudson
2 months ago
I needed an emergency sewer line replacement. Jason and The Drain Team were able to come out assess the situation and replace my entire main line fast. Theyāre quick to respond and very professional, highly recommended!
They helped with us determine why our house leaked. Very professional!
Honest call the Drain Team over all others never never call Clearwater Plumbing. They will rob you.
Great experience! Jason(317) was extremely knowledgable and got our toilets back up and running in no time. The Drain Team is the best and they donāt drain your wallet like the rest of these companies out here. 5 stars
Jason was my service guy. He was great! Cleaned up and was finish in couple days. It was a really big job. He did an outstanding job. I will use them in the future.
Overpriced, look for other options before call them.
Had pipe fixed through front of house wall. Plumber said he would repair the wall once he was finished. Come to repair the PIpe says he changed his mind on repairing the wall. Paid $650 for two hours of work and have a giant hole in the front of my house now.
1. After snaking my drain the first visit, employee left sludge from the drain all over my tub, splattered on my walls and floor of my bathroom.
2. Second visit, they did not fix everything that was on their list . When we asked, we were given an oh well not my problem deer in the headlights answer. (We have to go through our property manager for any repairs) .Ok maybe a misscommunication???
3. The new toilet was installed crooked with no caulking and no caulking in necessary spots where one would assume a plumber would caulk.
4. They did not clean up the mess, excess materials, empty boxes, or screws that were used to complete the job(s). (One employee asked for a broom, I'm not sure why because my bathroom was disgusting)!
6. Before leaving, and WALKING PAST TWO EMPTY TRASH CANS, they emptied their shop vacuum at the end of our driveway .
***SEE PICTURES***
7. Jaunita, I assume the receptionist, was EXTREMELY friendly and accommodating. She was able to get the Drain Team employees over there ASAP .Thank you Juanita!
Jeffery Koroknay
3 years ago
Christopher (392) came out to install a new toilet. Job was done very professionally. Very happy with the customer service. Thank You
Sandra Hoffman
a year ago
Seth from the DRAIN TEAM identified the problem as a faulty faucet (a previous company failed to do so) and gave me an estimate to install a new one. He came a few days later and installed the new faucet quickly and professionally and cleaned up after finishing. He was a pleasure to deal with as was the company rep on the phone. I highly recommend this company.
Michael Kindelspire
2 years ago
Absolutely outstanding company from offering an estimate to completing the work on time. Will recommend The Drain Team to anyone who needs plumbing services in the future.
Cary Cameron
2 months ago
This was the 3rd or 4th time I have used The Drain Team. Today Seth came out to install a water softner. He was very professional, communicated to me throughout the day, installed everything very professionally and left the place clean and orderly when he was done. I recommend this company for your plumbing needs.
Ashley Waters
7 months ago
Austin was just great. Very professional and explained the process well. Also, great eyes š.
Josh was professional, on time and solved the problem quickly. And half the price of other plumbing companies even on a Saturday of a holiday weekend. I would definitely recommend. Thanks Josh!
Requested them to fix a leaky water fountain in our community dog park. They delayed coming out 3 times. The reason being stuck on other jobs.They are unreliable in my opinion. I guess my job was too small.
Had a leak under my foundation shortly before Thanksgiving. Called the Drain Team and first Chris came out and found the leak. Next, Bob came out to fix the leak. Both were excellent and priced as advertised. Excellent work done - very pleasant and friendly to work with. Bob walked me through several options and helped me understand the pluses and minuses of each. They worked quickly and I am very pleased with the quality. I'll definitely use them again.
denise taylor
5 months ago
Chris and Thomas were very professional. Not one cent over price quoted. This team all around was amazing! We had a major leak, withn a hour the leak detector was out, Chris. He figured out where the leak was coming from and Thomas came and took care of everything. Problem fixed. Great job of cleaning up. I would highly recommend The Drain Team to anyone who has a leak or plumbing issue.
Jessica Beliveau
a year ago
Seth was great. Came in and got the job done quick and was very kind.
Dianna Davis
10 months ago
Beat service and best qualified with best advise ++++++
Michelle Zabka
4 months ago
Seth was fantastic!!! Super pleasant, knowledgeable, professional, and punctual. He pinpointed the problem and fixed it in under an hour. I will definitely use this company again, and recommend it to anyone who asks. Thank you so much for a great experience!
Kate Clements
2 months ago
The valve on the washing machine sprung a leak during the night flooding the garage. I called the Drain Team and they were at the house in under 2 hours and fixed the pipe. The price was reasonable and their response time fantastic. This is the 2nd time I've used The Drain Team. I highly recommend them!
I cant say enough about how satisfied with their services. They were fast, fair and reasonably priced.Shawn is fantastic. Thank you all who assisted.
Chelsea Buhrman
4 years ago
Tim came out on Sunday night and fixed our clogged kitchen drain. He did a great job. I only had to wait about an hour from when I placed the service call to his arrival. Excelled service and would definitely recommend.
American Soldier
6 years ago
Service seemed ok had a drain unclogged and charged 250$. Month and half later same thing happens and I'm told no Warrenty and extra fees for weekend. Tried upselling some jet thing that is over 1300$. Quick way for me to not become a returning customer
Lezlie Hildebrand
a month ago
I have used the Drain Team, specifically Ronnie, many times to flush all my indoor pipes, adjust outdoor access to drainage, fix toilets, replace a (difficult to find) toilet, and clean a clogged push down sink stopper. Ronnie has always been reliable, courteous, knowledgeable, and fast. He even adds a Have a blessed day when he leaves. He makes you feel safe and confident in his skills. Important when you're a single woman.
On Saturday, the morning of our open house, our toilets became backed up and the master shower would not drain. Needless to say we were panicked. We called the Drain Team and were assured they would be able to help. Matt came to our house, quickly diagnosed the problem, quoted a fair price and got to work. Matt was professional, personable, and efficient. All of the drains were unplugged within 25 minutes and our open house went off without any further problems! If we ever need a plumber again, we know who is top on our list -- The Drain Team!
themermaids mer
a year ago
Used them for years but, will no longer use them as their staff have now become arrogant blowing off appointments and playing games of not even scheduling you on a particular day. Plenty of plumbers in Tampa to go to with aside from their joke of an operation.
This post is by any means a complete reflection of the company itself. It is more a direct reflection of an employee. I called this company and they responded very quick, even made extra time to take care of my needs. However, when the assigned employee showed up the first comment was āoh chihuahuaā giving the impression that he didnāt know what type of water heater I have. It is a hybrid (solar/electric) heater that was leaking from the pressure reliefs valve. I asked him if he had an idea of the problem, he said no. I told him that I spoke with the manufacturer and they said it could be two things, 1. The valve itself or 2. The expansion tank. He then agreed. I proceeded by asking is there was a way to troubleshoot and once again he said no and that he would have to replace both the tank and the valve. Seem excessive to me but Iām not a plumber. So I asked for the estimate which he quoted at $382.95. To which I responded ā Iāll have to think about itā. Then I went on to you tube and found that there was a way to troubleshoot the expansion tank with a simple tire gauge. I then got some courage and played plumber. I watched the video, did some reading, and with prior experience I was able to troubleshoot, diagnose, and fix the leaking heater with a $10 gauge. I understand that I pay for an experts time, knowledge, tools, license, etcā¦ but when I get āchihuahuaā, canāt troubleshoot, have to replace everything, and then an estimate for $382.95 for a $10 fix itās just plain laziness or someone doesnāt know their job and needs training. I highly doubt everyone in this company is like this but I was u fortunate enough to have to deal with the one.
I called The Drain Team about having the was ring replaced on my toilet because of water leaking out of the bottom. The next day they sent out Josh (421) to my house to give me an estimate and do the job. He was on time, did a great job, and was very professional. He cleaned as he worked and everything was perfect when he left. I will call them ANYTIME I need any plumbing done and I will definitely ask for Josh again.
Stasia Bailey
4 years ago
I was lucky enough to get Ronnie again. He is amazing. This is my third visit from him for different issues and he is the reason why I call The Drain Team. Not only does he do a great job but he looks to provide you the best value and understands you didn't expect a water main break or sewer backup.
Connie Lomerson
3 years ago
Christopher was great.š Knowlegable, friendly and quick. Would have given 5 Stars but..
The Companies pricing was a lot. $225.00 to start. Mind you. It took about 1 foot of PVC, 1/2 inch, 2 Elbows, a Plastic shut off and glue. It took like 20 minutes.. Wow. Expensive..
I did ask and received a Senior Discount.of 10%. Which we totally appreciated.
Had a worker come out to get hot water to my washer, which was 4 feet away. It took the worker two hours to put copper tubing in and it cost 300.00. last week. Today I found out i still don't have hot water because he didn't put a hot water utility hose from the new connection to the washer.SO,..NOW! I have to go out and get a 4 foot hose and connect it MYSELF. I should have done that in the first freaking place. This place ROBBED me of $300.00. Don't hire these people.
Rome and Seth are courteous and will get the job done very professional, Highly recommend.
Teena Craft
10 months ago
I had a leak in my shower and when I called they had someone there that same morning. Couldnāt finish it but still came back the next day during the storm to get the job done. And Jason was awesome! Super friendly and easy to talk to and work with me on ideas. If I could get him every time I would definitely be using them more. Thanks guys for a job well done!
profession,punctual, quality, responsiveness and value.
Couldn't be happier with the company and Wes the plumber that did the work. This is the 3rd time they have been to my house and always satisfied.
The Drain Team exceeded my expectation both with service and price. As a result, I would use them again if I needed a plumber.
This is not the first time we have had the Drain Team come to our house. We had been out of town and when we returned last night we discovered we had a blockage and a backup in the tub, shower and toilet. Luckily they are always open so I called last night and set an appointment for first thing this morning. Justin was right on time. With a lot of effort on his part he cleared out the clogged drains and the problem was fixed. Justin was very professional and a pleasure to have in the house. I can highly recommend this company and if you are lucky you will have Justin come to our house. The Drain Team is the best!!!!
Reed, Johnson, & Black y
a year ago
I had a pipe burst underneath my home. They sent out Jason. He did everything efficiently. He showed up on time. He was professional. I really appreciate Jason and The Drain Team! Thank you
He was very friendly and very professional. The repair was done quickly and it was a quality job. I love The Drain Team- they are always great!
Highly unprofessional...plumbers did not show up during appointment time scheduled 5 days ago because of a bigger job they said... So sorry about your appointment, we have better things to do... Juanita was extremely rude... Will not use this team again.
Cornelius Settles
2 years ago
We called the Drain team out on Oct 24,2020 for a clogged drain. They used the auger to free the drain it lasted for about 6 weeks just past the 30 day warranty the charge was $196.95, Called back out again for the same issue on Dec.8,2020 the charge was $350.00, Lasted 20 days, December 28,2020 called them back out, the tech refused to do the job without being paid first not honoring the 30 day warranty. I had to call the office and they told him to honor the warranty after several tries he said he needed someone to come out and blow out the drain with high powered vacumn. The cost was $1600.00 they said sand had gotten in the drain and sand mixed with water makes like a cement mixture the high power would clear the line. Well it lasted exactly 13 days Had to call them back out on January 11,2021. The tech who came out said the job he needed to do wasn't covered in the $1600 already paid. He wanted more money. Called the office and he finally tried to clear the drain, he wasn't able to. The office said they would no longer honor any warranties. Because of the blockage of the sand. Why didn't they when they first came out say there was a blockage and the drain line needed to be redone? Instead, in that short time they had charged us a total of $2,146.95 and we still had a clogged drain. Had the drain line been dug up and replaced the amount we had paid would have covered a good part of the cost to do so. Very dissatisfied and would never recommend them. My dad who is 86 years old, on a fixed income, paid the money then had to dig up the area and do part of the work. I would think twice before calling them. There are many other plumbing services in the area who also are available 24 hours a day.
Benjamin Wood
a month ago
Great quality work! Extremely fair and competitive prices. Would recommend to anyone
The 5 star rating says it all but know that we were completely satisfied with their service and costs.
Roland Licona
a month ago
The plumber from Drain Team, WIlliams, was recommended to me by my mother.. always listen to your mom. He was great, working to complete the work I presented. Thank you Drain Team.
Roland
LaVerne Wampler
7 years ago
The hot water outlet broke on our hot water tank.. On a Saturday Call to The Drain Team. Response time quick . The repair was completed by 5:30 pm by Ronnie He was very efficient and professional He had the repair made in record time .If needed again my call will be to the Drain Team. this is our second experience .Thank you
Tasia āMrs Tā Jeffery
9 years ago
I Talked to someone in dispatch who said that the plumber would be in contact with me. The on call Plumber called and said Yeah you called need I mentioned as though I was bothering him! I was so taken back with his customer service, but proceeded with the conversation relaying my issue for him to tell me in his why the hell are you bothering voice to say that he doesn't come to my area. Hmmmm interesting because it list my area in the yellow page advertising! I wouldn't recommend them to anyone their customer service SUCKS! Glad I didn't have the displeasure of dealing with this company.
arlene zucconi
6 years ago
I have had the dream team come now three times to my house For various reasons. When I call, they are responsive. Kayla is nothing but sweet, energetic, outgoing, professional and accommodating. Tim, my favorite service advisor, is also polite, professional, trustworthy, personable, quick to resolve the issue and fair. I got The Drain Teamās number from a friend and it is saved for all my future plumbing needs. They be installing a water softener for me soon as well!
Now if I could just find an electrician, AC and handyman that were equally amazing!
Valentin Markov
a year ago
Needed a camera inspection for my drain lines. Seth was the technician that helped me solve the problem. Nice and knowledgeable guy. Professional and honest. Very satisfied with the service. Thanks a lot! Reasonable price. If you have any sewer problems, that is the company to call. Definitely will use them again if I need. Thanks!
Debbie Lacorte
a month ago
I've had a problem for the longest time with toilet and tub backing up. Christopher came out, diagnosed the problem and the next day the job was complete and resolved. Everything has been fine since Christopher and the Drainteam took care of my issue. All of the staff is friendly and kind.
This was the second company I called out and boy do I wish they were the first! Sean was extremely professional and explained everything in detail. No high pressure sales! Totally recommend
Charlotte Castino
5 months ago
Christian showed up on a Sunday 25 min after we called the co. He got right to work and amazingly carried heavy equipment up to the roof via a ladder and after finding the clog with a camera placed an auger into the stack over and over again until all was running smoothly. We worked on this ourselves for four days so we were so very happy that it was resolved. We had a different co coming out on Monday but The Drain Team fixed it on Sunday for $100.00 less then the other co. we planned on using. Thank you Drain Team and Christian for helping to resolve our problem. No offense but we hope that we don't see you again any time soon. ššš
Barbara Kindelspire
a month ago
Can't say enough good things about Tim and Christopher. They explained everything they were doing. Professional and friendly. Cleaned up after the job. I have used this company before and will continue to use them.
My recent experience with The Drain Team was excellent and I am happy to let others know! I called on a Friday afternoon and within an hour a technician was at my home assessing and repairing the problem. Antonio resolved the issue and took extra time to ensure the entire unit was in good shape. We also discovered that Antonio was the person who installed the water heater 11 years ago. I think that speaks volumes about the continuity of the company and its employees. Thank you for a very positive experience.
Rita Vilaysack
6 years ago
I love this place! The plumbers are professional, knowledgeable, and reliable.
We have been using the Drain Team for all our plumbing needs over the last 15 years and we will continue to do so. They do a good job and are courteous and knowledgeable.
charles monroe
6 months ago
they did a great job
Jason and Ty did a great job with replacing a cast iron sewer pipe with PVC, a main water shutoff, supply lines and shutoff valves in a difficult to access location, and several other things that needed to be done. I definitely recommend Jason & Ty for your next plumbing project. Jason replaced a water heater at another property a few weeks ago and did a great job there as well. Thanks guys!
Kim Stilwell
6 months ago
Dan was the man who fixed my shower. Knowledgeable and fast. The dispatch ladies were fast and did an amazing job of quick scheduling and followed up every step of the way. I recommend them to anyone who needs plumbing repair.
After my husband screwed around with my plumbing for eight hours, Romello came out quickly and efficiently cleared our pipes. Our drains are working better than they have since we bought the house three years ago. Romello was very courteous and professional. Great experience!
kevin jackson
4 years ago
called for plumber to come,was told ronnie was coming. then he got sick and another guy was coming.came at 930, an hour late.had to unclog sink,bu wound up replacing pipe in wall.then had problem with shower.broke piece in wall.wound up making 2 holes in closet wall to fix these problems.patched up the wall. but never said he was doing second hole.made major mess on carpet which he cleaned up. bathroon was a mess which i cleaned up.tracked alot of dirt into house from front lawn which my wife cleaned up.work appears ok so far but will be watching.a few minor problems also, put faucet in tub on loose and it came off.fixed with new one he didnt charge for,used hose out front never turned it off,left covers where water shutoff and water meter are laying in grass.my question is this if this was what was needed why did other guy keep snaking out drainalot of other times. paid alot for his work and was very much over charged for this work(200.00)too much! as ive said hope this fixes problems.will probably call someone else next time!!!!
I had a major plumbing repair and replacement done by the Drain Team in January 2017 due to poor work done by the previous owners as well as deteriorating clay pipes in my house. I was happy with the work and thought I was done with plumbing issues in this house forever. But a few months ago, I started to experience some of the same issues as I was having before last year's job--foul odors coming from the drains and toilets as well as the drains starting to slow and back up. I called the Drain Team to come out to assess what was going on. After thoroughly looking at all the pipes with a camera and investigating every drain both outside and inside, Dan was able to narrow it down to grease build-up in the kitchen sink pipes due to a cracked drain and an inefficient configuration of the pipes leading to the sink. Although it was not part of the original job from last year, Dan wanted me to be happy with my plumbing so he replaced the drain and the pipes under the sink with new ones, reconfigured the pipes to allow more efficient drainage, and he would not even accept a service call charge for the service. That is what I call true professionalism and customer service--both of which are rarities in this day and age. I would definitely recommend this company (and I already have :)
4x time having them out. Excellent service, very nice and polite. Most importantly efficient. No complaints ever...
Lisa Marshall
8 months ago
I will keep this company The Drain Team and Jason in my phone list. They were very professional, and nice to deal with. They did a thorough, great job, and left everything clean.
Colin Davidson
2 years ago
I wanted my drains cameraād as when I have guests and the bathrooms and toilets get used a lot it sometimes backs up. Charged $250+ for camera work then $450+ to dig a hole and fit an inspection riser to the sewer outside the house. Iām still not sure if the problem will reoccur. They said I probably need it jetting outside and want to charge me $1275. for the pleasure. Iāll shop about I think.
I paid over $700. for about 3 hours work and a bit of plastic. Very expensive I feel.
Everyone from the company are very professional and courtesy
Patrick Trapani
a year ago
Rome did a very good job and I would highly recommend them for for your plumbing needs
gabriel olivares
a week ago
George the Tech was awesome very helpful and informative also super affordable thank you guys for coming through in my time of need
They gave me a window between 4 and 7. I took off of work early to be home at 4 and I received a call saying that they would be here closer to 7. Fair enough but at 7:30 I called to let them know that I hadn't heard anything and I was wondering if they were still coming. The lady told me that she would get the tech to call me to let me know their status. Never heard anything back. Don't adjust your schedule for these people. Totally unreliable! I missed out on work and I'm stuck in a house that I can't shower or use the bathroom in. Thanks for nothing Drain Team!
Mickey Romeo
6 months ago
This is a great company all the employees are very nice and knowledgeable they work hard and get the job done right the first time
We will use them again and again
I had 2 appointments to have them come out and give me a quote for a job. They called me both times saying they couldn't make it. The first appointment was on a friday at the end of the day. I understand technicians get stuck on jobs so I understand that. They rescheduled me for first thing Monday morning to ensure I don't get missed. Monday morning rolls around and they call me in the middle of the time frame and tell me they have to reschedule me for Tuesday. Apparently this company does not value other people's time as much as their own.
Carol Fisher
5 months ago
Thomas was our service technician. He was very attentive and helpful to our needs. We have had this problem for a while and he was determined to get it fixed. Thank you Thomas!!
Shawntae Colbert
7 years ago
I had a major pipe bust under my home. A technician came out named Christopher. He was super helpful! He explained everything to me! (When it comes to plumbing I don't know anything about) He had to cut through my hardwood floors to access the pipe. There was saw dust everywhere, he cleaned his mess up with I was so thankful for!! He was so polite and a down to earth guy! I definitely will be calling this company in the future! I rate them 5 stars , he went above and beyond! He deserves a raise!!šššš once again thank you guys for fixing my issues and making me feel comfortable!
Been scratching my head on a water line break and where it was coming from for months. Wesley and his fellow Drain Team tech got here earlier than even expected and solved the issue within an hour, thanks Drain Team !
I had to have a hose bib replaced. I called The Drain Team and they sent Christopher out the same day. He arrived as a thunderstorm started and he looked a the job quickly and gave me a price and arranged to come back the following day to replace the part. Christopher was on time and replaced the part quickly and neatly. I will keep their information on file for future plumbing needs.
Lisa Hoffman
5 months ago
My sister and I bought a labor of love and needed some guidance preventing future leaks that would not be welcome! From my first conversation with Cat to shaking hands with Mr. Wes, I was impressed. My issue was dealt with swiftly. My stress level somewhat decreased because of the way the whole Drain Team family worked together! Thank you does not seem enough. I am grateful to have a friend recommend you. I am blessed to have crossed paths with your team. I am hopeful that future dealings will be as pleasant. Thanks and blessings to your whole family and wishes for continued successes! You have a client for life and I am proud to recommend you!
Quick, courteous and professional. Thank you.
Catherine Stilwell
6 months ago
The plumber who came and worked at my house was very professional and not only got the work done quickly but also took the time to explain everything AND CLEAN UP after!
Eh... Not bad. They did decent enough work.
Shady Messiah
4 years ago
This Company is a Scam. No honesty. They will never tell you the truth or what is go for you, all they care about is to sell you new products. I had my water heater flame out and I called them. The guy came and put the flame back on saying it was rusty around the burner. Charged me $127. Next day the flame goes out again and I call them to ask if they even checked the thermocouple or the burner assembly when they were doing the diagnostic. They tell me if we come again we have to charge you again. Another $127 for something that they should have taken care of in the first place. It didnāt even last 24 hours. Donāt call these scammers. Better off with any other plumber.
Tazine jaffer
2 years ago
Very professional and cordial. Arrived in timely manner, were very thorough and sent estimate same day as inspections. Thank you DrainnTeam
Kent Klausner
2 years ago
I canāt say enough good things about this company, especially their customer service representative, Christie, and their technician, Seth (#405)! I needed wax rings installed on two toilets and two shut off valves replaced under the bathroom sink. I was expecting to wait weeks to actually get someone to the house and two days later, itās done!
Christie was very friendly, communicative, and helpful in quickly resolving a bad experience with the technician who came to give a quote and sent Seth over to take care of it the next day.
Seth was professional, COVID conscious, communicative, and did a stellar job with the work. He even didnāt mind replacing the faucet on the sink (a job I had planned to do myself, but was happy to have done) as a late addition to the job. If you need work done, ask for Seth by name!
Iāll definitely be going to these guys first for any future plumbing needs and I give them the highest recommendation I can!
These ARE the people to call, When you have a Plumbing problem. They are Fast and courteous.
I had a pipe leak October 2022, and they had someone out within the hour. They work with a great restoration company (Protegrity Restoration) who did the mold remediation. Then in December, I had blockages on both sides of the house, but not at the same time.
Michael was the technician every trip, who was very knowledgeable, and recommended drain jetting & replacing the lined to my septic tank due to the age of the house (58 yrs). I ended up needing it right after xmas, and both Michael and Jake stayed until the work was done at 7pm. They showed me the state of the pipes and did a full camera inspection of the lines. Very knowledgeable, very polite, and the company does not nickel & dime you to death. When my water heater goes (probably in 2-3 years), I will be calling them again to have the house repiped at the same time.
I had a very good experience with the guys from the Drain Team. They were very professional and friendly. They went above and beyond. I thank you all so so much.
Justin from the Drain Team came out yesterday and cleared the drain outside our home and beyond. He was very professional and answered every question I had. Thanks!!!
Very Responsive, professional an honest
Patricia Kingery
a year ago
Rome was good at his job. He is very professional . I was very happy with his work. Thank-you Gayle
We had a leak under our mobile home. They came out around 3PM and had it fixed in less than two hours. The price was right also!!! George and Austin were efficient, honest, respectful and friendly! Great job all around!!!
Seth was great! Found my problem (which could have been crazy expensive) but it was something stupid instead. Perfect opportunity to turn something little into a big bill but no - it didn't even go over the basic trip charge. Plus, fixed my running toilet for $20 parts, and still all the labor was still covered in the trip fee. Happy camper here! (And I have never been given a bill with such perfectly legible hand printing - draftsman quality!) Will use The Drain Team again!
I canāt say enough good things about the drain team and their technician, Chris. Our outdoor system sprung a leak, leaving us without water on a Saturday. Chris was so thorough and did an amazing job repairing the damage. Highly recommend this company & Chris.
Bill Leonard
6 months ago
Had 3 under counter shut off valves replaced by the Drain team. Parts were not on the truck so associate went to home Depot to buy them.
Total part cost was less than $30. Labor was over $180 each for 15 minutes of work. Will never use this company again. Bill was $539 for 35 minutes work.
Thomas Cetta
2 months ago
Exceptional service appointment with the Drain team. The team members exhibited utmost professionalism, displaying remarkable politeness and seamless cooperation throughout the process. Notably impressive was their capability to promptly dispatch a technician on a weekend, with the added advantage of transparent pricing, eradicating any apprehensions of hidden fees. This ease of decision-making not only facilitated a seamless experience but also obviated the necessity of taking time off from work. Without a doubt, I would gladly avail their services again in the future.
William Seefeld
a year ago
I called these guys at 2:41pm to get a service call to my house and they called back at 2:56pm that they were on the way. That's fantastic! My drain from the washing machine was over flowing out and the sink in kitchen was backing up. Needed a snake and pipe repair. First company I had out quoted us $1300.00 for snake and pipe replacement (PVC pipe) plus $79 service call. Jason my service tech showed up so fast and went right to work. He went above and beyond service to make sure we were satisfied with his work and everything was done properly. I will definitely use The Drain Team again and highly recommend them!! And it was significantly less!!!!!!
Mickey Romeo
7 months ago
This company is great!!! They always do a great job and never give up. I know I can call night or day and they are on the way.
The job got done great. The issue I have is how can it cost $350 for a job that takes only 30 minutes and there only had to be one small part in the shower handle replaced??
We needed to have our sewer line replaced. Anthony of The Drain Team made this a much less stressful experience. His positive attitude & complete confidence in himself was a joy to watch. He took control of the situation & got 'er done at a more than fair price. (we had several estimates) Any future plumbing needs will be assigned to The Drain Team & hopefully Anthony!!
My plumber ROME was awesome, Heās very knowledgeable and explained everything, Didnāt waste time fixing our plumbing problem..VERY PROFESSIONAL.. I DO RECOMMEND!!!
Angela Athanas
a year ago
Rome was superb and super nice. He found the clogS that has destroyed my cabinets and cleared everything while explaining all my options and helping me make clear decisions. Iād recommend his service highly.
Marcia Cortese
2 years ago
The drain team originally told me Free Estamate they were here about half hour I moved everything myself to they looked under trailer for leak told me it would be 1552.00 to replace 20 feet of pipe I asked them to cap it they wanted to charge me 658.00 for that my FREE ESTIMATE TURNED INTO 192.50. THEY HAD A BAD ATTITUDE when I told them I was disabled and I couldn't afford they're pricy fix DON'T USE THEM FOR ANYTHING RIPP OFF
Brian Leclerc
4 years ago
Ryan was amazingly swift and extremely kind. They have our business going forward.
Rome was excellent! Very knowledgeable and polite. Got to us quickly and did quality work.
j-m h (Florida voyageuse)
a year ago
I am very pleased with the professional service for my plumbing emergency. Josh arrived within the hour, was courteous and solved my problem. Thank you so much.
Best experience with a plumbing co. Seth was excellent in explanation and work preformed. A + rating 10 out of 10. I highly recommend the Drain team for ant any Plumbing needs. They also took care of a drain in one of my rental homes. George was excellent also. Great Job The Drain Team.
Martin C.
Brittany Belcher
3 years ago
Based on the unprofessional driving and disgusting behavior I witnessed from one of your employees, I will never use this company.
Very professional and affordable. William was great to work with.
I live in a Condo complex and Monday 1/16 needed the Team for blocked water pipes and Jason (tech)and the ladies in the office kept in touch with me and were wonderful. Again on 1/23 my tub backed up and Jason again was the tech and got all the lines cleared. These are GREAT people to work with.
Everything went better than expected and they were competitive price wise. I will be using them again shortly as I have two additional projects.
David Price
10 months ago
I'm in shock!!! My Drain Team plumber was here for 1/2 hour and fixed leaking lines by tightening them and adjusted the fill valve. Did a good job. But I was charged $283!!! He was courteous and professional. However this was weekday service call with none of their parts used. Is it just me who has not used a plumber in a decade? Use them if you don't mind paying exorbitant prices. But I'm still in shock.....
I own a property management company Elite Tampa Bay Realty and I have used The Drain Team for the last 3 years as my plumbing vendor and have been completely satisfied. John does a great job seeing that all my customer work orders are contacted and full filled. The techs including a senior tech named Matt are very honest and skillful at their profession. I highly recommend them.
Duwayne Wiles
3 years ago
Penelope Pingree
6 years ago
I needed my kitchen faucet replaced. I called the Drain Team early afternoon and Wes came out that afternoon. When we opened the new faucet box, a part was missing and Wes was kind enough to wait while I ran to the store and exchanged it. It only took him a short while to install the new one. I have used the Drain Team before and have always been pleased with their service.
Our technician Mitch and his trainee were very courteous. They took a botched up shower job and made it into a piece of artwork ! Also installed an outdoor shower. They worked diligently all day long to get the job done.
David Seabrooks
7 years ago
Glenn -
Thank you for your prompt service. As the new home owner, Glenn showed me the location of the septic, gave a 101 on how to keep it maintained, and even dug up a separate location just to check if the septic had a filter (it didn't).
Going the extra mile is the kind of service The Drain Team
can be proud of.
From one VET to another -
If you are lucky enough to have Glenn service your home, make sure you thank him for his service to our country too !!!!
Thanks Drain Team !!!!!
Jason and Todd did a great job. I will use The Drain Team again.
Blue Heeler Friend
a year ago
I just want to say that Ronnie with The Drain Team came out to my house in Zephyrhills Florida cleaned and cleared several drains and unclogged several clogs to my septic tank..He was a very respectful of my house and kept all areas clean where he worked and came in and out of my home..Ronnie did a great job getting my house plumbing problems fixed in a professional and timely manner..I highly recommend The Drain Team for all your plumbing needs..Thank you!!!
Sincerely...Brant Lloyd .. Zephyrhills FL.
I have used the Drain Team before and did not hesitate to call them for a leak under the kitchen sink. Arly was very good at fixing the problem and installing a new faucet. I have referred the Drain Team to family and friends and will continue to do so. I highly recommend them.
Very accommodating and excellent customer service. Had a water heater break and they were out the same day, and even left my garage look better than what it looked before.
Colleen Phinney
a year ago
We had a significant plumbing issue, the first call was handled by Tanner, he did a great job but was limited by the equipment he had. The next day Jason came and worked all day until our issue was taken care of. They were both extremely professional and customer focused. Jason was knowledgeable and kept us up to date with his progress all day. My husband and I both commented that the company is fortunate to have such hard working employees. We would not hesitate to refer anyone to The Drain Team.
Needed my water heater replaced and they were very responsive and professional.
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