Description
Red Cap Plumbing & Air serves Tampa, Brandon, Clearwater, Pinellas County and beyond for any cooling or plumbing repair and installation need.
We take pride in our reputation for timely service, professional results, and exceeding expectations. That is what the Red Cap service experience is all about, and that is what we deliver to every customer—guaranteed.
You'll get 24/7 service from our expert technicians with no mess left behind and we promise to be at your home within the promised timeframe. That's the Red Cap promise.
SERVICES
A/C system repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Repair HVAC, Furnace Installation, Heat Pump Installation, Heat Pump Repair, Heat Pump Tune-Up, Furnace Repair, Furnace Tune-Up, AC Installation, AC Blower Motor Replacement, AC Capacitor Replacement, AC Compressor Replacement, AC Drain Pan Replacement, AC Repair, Plumbing leak repair, Sewer cleaning, Water tank installation, Water tank repair, 24 / 7 Emergency Service, 24/7 Emergency Service, After Hours Services, Air Conditioning, Air Conditioning & Heating, Bath Tub Install, Bathroom Drain Installation, Bathroom Sink Install, Bathtub Repair, Drain Clearing, Garbage Disposal Installation, Kitchen Drain Installation, Kitchen Sink Install, Leak Detection, Plumbing & Drain, Sink Repair, Toilet Install, Toilet Repair, Whole Home Repiping, Drain Cleaning, Water Jetting, Sewer Line Repair, Tank Water Heater Installation, Tank Water Heater Repair, Tankless Water Heater Installation, Tankless Water Heater Repair,
Reviews
Karla Chambers
a year ago
Eugene Lewis was very professional & helpful with the HVAC problem we had. Explained a couple issues as well with the smart t-stat as well. He really seemed to know a lot about the industry.
Our service technician was Cameron. He was very professional, knowledgeable and friendly. Cameron was able to find out what was wrong with our a/c unit and was able to resolve the issue within a couple of hours. I highly recommend Red Cap Plumbing and Air. On a personal note, I really appreciate the company giving their technicians booties to put on before entering their customer’s home. This small gesture is very thoughtful and considerate. Thank you.
Nate was courteous, professional and upfront about the cost and details of the service. Based on my experience I will use Red Cap again.
theophilus hill
7 years ago
The service I receive today was outstanding. I must say that Mike was courteous, knowledgeable, and respectful. He was on time and did excellent work. I really appreciated the fact that he cleaned up after he finish the job. It was indeed a pleasure having him as our plumber today.Should I need work done in the future I will request the services of Mike. I will also recommend Mike to all my friends should they need plumbing work as well. Mike is plus for Red Cap Plumbing.
William was very professional and knowledgeable. I was impressed by Red Cap's responsiveness to my request for fixing my air conditioner. I highly recommend this business. Same day service was a plus.
Aaron Schaedler
a year ago
***Update number three- after several months of our new Red Cap installed AC, paired with a tremendous use of energy usage, Red Cap diagnosed our problem as duct work. One of their techs said it was incompatible duct work with their system, another said it was just old ductwork. Due to their inconsistent diagnosis, we had another company take a look, and they immediately found that the Red Cap installers had left large gaps that needed to be sealed during the installation as well as some unfinished wiring.The other company finished the job that Red Cap was incapable or unwilling to do, and we have since had two months of comparable energy use to previous months, before Red Cap botched things for us.Due to Red Cap’s negligence and inability to diagnose their own issues, we had several months of increased electricity bills totaling an extra $500 or so. Red Cap also told us that the AC running all the time has shorted the life of our brand new compressor, when the AC was running because of their shoddy workmanship. Finally, we had to pay another company $400 to properly diagnose and seal the gaps that Red Cap left.**Update number two- after two months of this new system, our electric consumption has gone up by 75%, while the only variable that has changed in our house is the new AC. Red Cap sent out a tech that told us nothing was wrong with the system, and instead gave us a sales pitch for duct cleaning. We will be going directly to the system manufacturer for help.Do not use Red Cap. This is the worst experience we’ve had with any company that has worked in our home.- Update number one- we finally heard from someone aside from the original apathetic office person. Our carpet repairs were paid for, ceiling is pretty much fixed, and the issues with the inspection were taken care of. Improving the overall rating, because it seems like the majority of the issues were from one employee**We had a new AC unit installed about two weeks ago. Techs were professional and worked hard on a difficult install. Unfortunately, during their welding our carpet was scorched in multiple places, leaving a strong lingering smell of burning fibers. Several large pieces of the ceiling drywall were also broken through.We were not upset by the damage, as both the techs and the the install supervisor ensured us that all issues would be taken care of. A week later we were told by the office that their contractors do not repair carpet, and no solution was given.Our ceiling is slated to by fixed by a Red Cap contractor on 9/10, three weeks after the damage was done. The company has managed to avoid taking responsibility for the carpet, so we will pay to replace it ourselves. We are also waiting to see when several small issues that failed the inspection will be repaired. I will give the benefit of the doubt that the lag times on the ceiling and failed inspection are due to high summer demand.Hopefully we will be able to update with pictures of a repaired ceiling in a week or so as well as some pleasant and final interactions with the Red Cap office staff.
JASON EPPERSON
3 years ago
Josh Fuller did an Outstanding job. He was very professional and he unclogged my main line in no time. I highly recommend Red Cap and their technicians for any of your plumbing needs.
Very professional , great quotes for new ac ask us to call if we get lower quote and they would work with us.
Kelly Robinson
6 months ago
I can not say enough Abt how wonderful our experience has been . This was our 3 rd crew ....hands down...these guys are for sure your best bet ask for Blake Brooks...he is such a nice guy an Ashley in the office was so responsive an helpful.....USE THESE GUYS....they got there act together for sure 💯😊 thanks guys
We are excited to have a new unit installed tomorrow. They showed up yesterday on time and in a professional uniform. Highly recommend this company. We had other estimates and no one came close to the level they brought. Great job!
I have used Red Cap in the past for plumbing issues so I called them when my AC had an issue. I have always been impressed with their professionalism and expertise. The technician had my AC diagnosed and fixed quickly. The pricing was completely reasonable. I will continue to use Red Cap for my plumbing and AC needs.
Daniel at Red Cap Plumbing saved the day! Our water heater went kaput, and Daniel was dispatched on a Sunday, to install a new one. He was punctual, professional, friendly and extremely knowledgeable. A+ all around!
Catherine Mitchell
a week ago
Kile arrived on time and explained the procedure to check out the water damage I had, to find the cause, to get the area dried out and file an insurance claim. He went out of his way.
Stephanie Kincaid
10 months ago
Nathaniel was amazing! He was knowledgeable, professional, and personable. It was as quick and convenient as a repair call can be.
I recommend you call Red Cap Plumbing & Air and ask for Nathaniel for any plumbing need you have!
Thomas was very professional and educated us on what was going on with our plumbing every step of the way.
Tom Reynolds
6 months ago
Called them for drain issues and smell coming from sink paid 700$ and neither problem fixed. 2/3 plumbers were professional. Last one was terrible blew me off after I left work early, came back and my girlfriend let him in, was at my house for 5 mins and left before I could even get back. Said he couldn’t help and didn’t go near water heater which I asked him to check. Don’t recommend!!!!
Tina Galentine
a year ago
We were very impressed with Red Cap Plumbing! As promised when I called to set up an appointment for a free estimate, their technician Jamar Belcher showed up as scheduled. Jamar listened to our problems and was very detailed minded while explaining what our options were and the plan of action up front so there weren't any surprises. As he went along performing the test to find the problem, he found our water heater is performing as expected and was heating up fine. He recommended a part we could purchase in the future to speed up the hit water flow throughout the house. We will definitely use them again and highly recommend Red Cap Plumbing! Thank you so much!!
Matthew Riebow
a year ago
Very pleased with our experience. We had a leak in the wall that the first plumber we had out said it was a slab leak and the whole house would need repiping. Wanting a confirmation, we had Red Cap out and worked with Erick. He was very thorough and up front on the cost of work, but wanted to confirm it was a slab leak. He had someone else come to check and they found it wasn't even a slab leak, but a different pipe aroudn the same area. While a repiping may be in our future, it shouldn't be necessary now. Erick has earned himself a return customer.
Called & Nate (highly recommended, skilled professional) came out in about 30 minutes. Had the problem diagnosed and fixed within 15. Did it for the advertised price with no surprises. Very positive experience.
Ellen McDonald
3 weeks ago
William is an incredible tech who is very knowledgeable and provides amazing customer service.
Miguel and his co-worker were on time,professional and explained everything in detail to me. I will use them again
AC turned off entirely (system and thermostat) and then 20 min later turned back on. Then turned off again 15-20 min later. And kept doing that Sunday morning. The entire system was only 2 weeks old. Come to find out the drain line was clogged and system was turning off as designed. Tech flushed the drain line (as it should have been done at installation). Things are back to normal.Thank you for coming out on a Sunday afternoon, as we had scheduled friends to come over for afternoon BBQ at the house.The Walsh’s
We had hot water issue, so called them and made an appointment for Friday between 1-5pm. I called Friday morning to confirm the appointment and was told that technician will call when he is on his way. I called back 2:30pm and I was told that we narrowed down window from 4-6pm. I called at 5:35pm as I didn't hear back and was told technician is running late, but he'll come. It was 6:35pm and still didn't hear from technician, so I called back and cancelled the appointment for 2 reason: 1. we had to grab dinner and they didn't have clue how long will it take for technician to come over 2. if they can't estimate the time any better, may be they're not much good at plumbing either. It was complete waste of our afternoon/evening.
Jennifer Contegiacomo
3 months ago
Garvin is professional, experienced, and honest. He did a great job repairing/replacing several things for my dad.
Jeff Bechtold
7 months ago
Nate was the tech that came to our rescue, clogged drains in my friends house. From the moment he walked in I felt very comfortable with him. He was pleasant, polite and professional. Red Cap is fortunate to have employed this young man.
Thank you Nate!
Frank Maldonado
4 years ago
Red Cap Plumbing & AirI felt my home and ac unit was not cooling properly. The builders would not do anything to fix the situation so, I called Red Cap Plumbing & AC Repair. The person that came over was Don Connell. I showed him what I had, he sat down to do energy calculation on my home. It took him some time to evaluate everything. As soon as he was done he said, “ Your AC unit is undersized by 1 ton”. This is not hard to figure out when half of your home is 10 degrees hotter than the rest of your home. He also said that the unit I have now is extremely over working. So, I decided to wait until I show this to the builder to give them a chance to fix the problem. They did absolutely nothing about it and said, Red Cap was just trying to make money off of my home. Mr Connell said this unit would only last about a 1 to 2 years. 1 year and 4 months later the unit quit! I can tell you that my bills were the high $200 to just over $300 on a new home that should have been and is supposed to be energy efficient. When my unit quit I called Red Cap “ Mr Connell” and told him my AC unit don’t work he came over the next day. He did some checks and the whole system was dead. He started writing up the order for a new ac system, I asked him if he was going to put a 3 ton in and he said you would run into the same problems you had with the last unit, it was not strong enough to cool the whole home down with 2424 sq ft with 12ft ceilings in 50% of the home. We had to up size to a 4 ton unit to cool the house down. I agreed to put the 4 ton in and the very next day the work crew was here, the two guys they sent were so professional and knowledgeable about everything they did I had no concerns to what they were doing. They increased 4 ducts for better air flow throughout the house. They cleaned up every mess they made did not complain while going through some difficulties that took more time to complete. The time was estimated at about 6 hours and they were here 12 hours. Side note, I would have quit it I had to be in an attic 7 hours. Earlier I said that my bills were over $300 per month for a 1year and a 1/2, My power bill are now half that at $165 two months in a row.I give thanks to Don Connell the rep, Chris, and Yvonny the installers, and last but not least the Red Cap Plumbing & AC Repair for hiring top notch professionals that did everything to get the job done in amazing time! I will never have any one touch my AC in any home that I buy in the future.
ASHLEY MEYERAAN
a year ago
Plumber came out saying it would cost almost $400 to fix drain, I said no thank you offered me a $100 discount which okay fine I let him do his work. It still drained a little slow when he was done but it seemed to be draining. Afterwards I noticed my faucet handle and where actual faucet became very loose. It was not like this prior to him working on it. I call asking someone to come back and do a seemingly simple fix. The same plumber comes back and basically says it isn't from him and goes outside. He apparently called his manager who said No that he won't fix it without charging me another $200 plus the $29 for coming out. I obviously said no and will never use them again
W Patrick Ayers
a month ago
Great communication and explanation of options and recommendations. Not overbearing or too salesmanlike. Just stuck to the facts.
STILL HAVING ISSUES!!! I just feel like this is all misleading because I was TOLD that replacing my pipes were going to fix my problems as far as the back up that I was having in my tub and my toilets. I paid almost $12,000 to prevent this from happening yet it's still happening it is supposed to be under warranty but now I'm feel like I'm having to go back and forth just to get somebody out here...and trying to charge me for that!!! The pipes were just redone I shouldn't even be having any issues now come to find out they only replace my main line and not where the issue was really happening so what they replaced didn't even have to be replaced. When the pipe was replaced they never even covered up the pipe with the dirt in my yard I had to call them to have them come back out to finish the job the whole thing was just ridiculous and unprofessional. I actually took pictures smh. I was taken advantage of because I am not a plumber. I have a neighbor that said they did the same thing to her and she is seeking help from bay news 9...I going to have to do the same or contact a lawyer because this is bad business and a total rip off!! Not to mention they ended up hitting my shed with their forklift or whatever Machinery they were using and tried to deny it not knowing that I had recorded on my ring !!
Even though the [routine maintenance and tune-up] was included in my package, Eric still treated me as a regular customer. Very knowledgeable, prompt and courtesy. He even had suggestions on a bath faucet upgrade. The honesty sure is appreciated.
We scheduled our routine maintenance and check up on our A/C. William C. arrived on time, courteous and ready to work. He was equal parts pleasant and professional, everything an experienced service tech should aspire to be. Our last encounter with RedCap was a nightmare of uncalled for misogyny. William was a breath of fresh air, the polar opposite of our last encounter. He finished swiftly, left us his information and his recommendations. I cannot say enough good things about him. If you go with RedCap, as for him! He’s the best.
Scott Powers
2 months ago
They were expensive and gave no cost details before arrival. Wish they were more transparent. But the drain line is cleared.
Red Cap scheduled an appointment for me immediately. They arrived on time and fixed our issues quickly and professionally. They ended up fixing our issues for less than we thought it would cost as they identified the problem as one much simpler than we thought.
Shamus Tyus
10 months ago
They don’t care about their employees at all. They are in this just for the money. Customers are left with getting jobs inspected for weeks or months at a time. The sale guys don’t do a full scope of what you may need. Techs do half work. Management has changed more then 4 times this year plus the manager they have doesn’t know anything about plumbing. I wish I could give this company a negative 5 but 1 is what it allows. So if your looking for a job there keep going you will be stressed working there
Bobby arrived on time, was professional and quickly resolved my A/C issue. He was thorough and made sure my system was working before leaving.
Jeremy Thompson
a month ago
Thank goodness for Michael Perchitti. He was experienced and a great technician to have stumbled upon through Red Cap. I cant say as positive things about the Tampa office communication. I will ask for Mike to do the work for sure.
Holly Schwarzmann
3 years ago
Great service, friendly and punctual technician. I needed a faucet replaced in my bathroom before I sold my house, and I was able to get an appointment on Saturday so I didn't have to take time off work. The price was reasonable and the work was completed quickly!
Eric Sirvent
2 months ago
Mike was very knowledgeable and provided great details on the operation of the system.
I currently rent in Tampa and my hot water heater went out on a Saturday, the day before I was leaving on a 3 day trip. I called Red Cap and Eddie came out to inspect the situation and make sure all would be okay until I returned and had the replacement done. He was very cordial and made sure all was ok.Luis Torres came out on Weds afternoon to replace the hot water heater. He was by himself and I don’t think he was informed that I was in a 2nd floor unit. I was able to provide some assistance in getting the old heater down the stairs as it would not drain so it was extremely heavy and awkward. Luis never complained a bit even when at 5:00 he needed to run back to the shop to get a couple of parts that he did not have on the truck. I had to leave for an appointment at 6:00 but felt very comfortable leaving Luis at my place to clean up and lock up. He promised he would “finish the job.” When I returned home later, Luis had not only completed the job, he cleaned the carpets where some dirty water had dripped and I think he even ran the vacuum cleaner over the area where he had rolled the old water heater out. Service above and beyond in my opinion! Thanks Luis!
The technician who helped us was very kind and knowledgeable! He explained everything he was doing in great detail. As a bonus was very patient & loving with our energetic lab.
PortiaElizabeth
8 years ago
Yesterday was my first call to Red Cap Plumbing because we're new to Florida. I was pleased that Michael C., the representative who came to help, was polite, cheerful, as well as very professional. He found the problem and gave me multiple options for how to fix it. He double-checked everything and took time to explain to me what was done. I really appreciated his thoroughness and will definitely call on Red Cap again.
Both Dale and Chris were very good in explaining the work that was being done. They had to build a coffin box due to the height of the air handler. They did a fantastic job of finishing the work and made sure the location was clean. They took pains to help us understand some of the nuances of AC details as well. It was a great experience
Red Cap Plumbing are very punctual what they say is what you're going to get best result... whether there is an issue with your sink or your toilet best be sure they going to get you straightened out you're not going to leave you hanging they going to fix the problem. Jonathan B and Jonathan H did a wonderful job I was very pleased when they left
I have been calling for a WEEK to get someone to come back out and refill the holes in my front yard and remove the pipes throughout the yard with caution tape. I was told someone would be out to inspect the work after it was done on May 3rd. We still had no communication up until I called redcap on May 17th to find out when the work/inspection would be completed and our lawn could go looking back to normal (fill holes remove pipes and caution tape) when they told me “it was inspected MAY 6th and someone will be out today or tomorrow to refill the holes”. It is now May 21st and I can’t even get through to a representative to follow up! Terrible service! Especially for the price charged!They also cut our internet the 1st day they started replacing our pipes (after paying the 3k) which left myself and my husband out of work for the next 2 days.
Brandon Skidmore did and excellent job of analyzing my problem and saved me MANY hundreds of dollars that another repair company tried to charge me. He could have tried to hit me with other inspection charges, but he was honest and helpful. The kind of employee that will bring Red Cap more business in the future!
Every experience I've had with red cap has been positive. Plumbing is expensive and I feel confident after they do the work that I'm getting long lasting and professionally sound service from them
Ydali Pullara
2 months ago
Michael our technician he was very professional and kept updated in what needed to be done with our AC. Very honest and professional. I’d recommend Red Cap to anyone. Thank you Red Cap.
Stephanie Cotto
2 weeks ago
Erick was very professional and knowledgeable. He answered all of our questions and provided outstanding service. We need more people like Erick. Thanks Red Cap for sending him out.
They're organized and they have great communication. The plumber that was assigned to our job, Don, was professional, efficient, and knowledgeable. We'll definitely use their services again in the future.
Great Service from Mr Otis. He did the job with great care and in a timely manner. He explained the charges and what were each item on the bill. After the work, he tested the drain and determined it will not overflow. He was very courteous and through. I would highly recommend this company and Mr Otis for any pluming problem.Great Service from Mr. Adams. He was professional in the work that he did. He verified that the work that Mr Otis did yesterday did work. I had suspected that maybe some blockage (I.e. roots, etc.) was still there. I was extremely professional in the work he did. And I am satisfied customer. Great Work!!!!!
We had a GIANT of a man that came in to help us - Patrick. He was super helpful and worked with the utmost professionalism. He was able to get our water up and running and explained everything he was doing prior to doing so. He stayed at our home with continued professionalism to ensure the work he completed was correct before leaving. Outstanding job!!!
Deborah Shippee
a month ago
Everyone at Red Cap deliver the best quality professional service . they are knowledgeable and patient with 2 seniors . I would recommend him without a doubt.
If I could leave 0 stars, I would. Red Cap came out for our scheduled maintenance today. The service tech said we needed a new capacitor, which we agreed to. After installing, he said our compressor had failed and we needed a new unit. The Salesman for new units was onsite within a few minutes and quoted us on a new 5 ton A/C unit ($8,300). I told him it seemed very sketchy that all the sudden after the Capacitor was installed that our A/C unit stopped working completely. Thank God I got a second opinion. Within 3 minutes of being here, the second opinion tech said the tech crossed the wires when he put the Capacitor in and that there was nothing wrong with our unit. Said we should get many more years out of it. So $89 later, he saved me $8,300. As anyone who has had an AC unit for a number of years knows, Capacitors do go bad. And any Tech worth their salt has likely installed NUMEROUS capacitors - probably on a daily basis. Wouldn't you think they would know what they are doing or at minimum double check their work? Felt like a total scam to me. Needless to say, we are done with Red Cap. Don't trust them.
Fred Dauberman
a month ago
Alberto provided great service. He was quick, professional and informative. I would recommend him to anyone in need of plumbing services.
Denise Montgomery
9 months ago
Mike excels in customer service. When he arrived for the intial visit he was prompt and professional. He provided me with a mini HVAC crash course he ensured that I was educated and had the basic knowledge to make an informed decision. His no-pressure approach paired with enough communication, as a completed my comparisons to let me know my business was important to him. I' m very happy with my decision.
Had a clogged drain in June paid $350 for repair 2 months later same problem same drain charged another $300 and told I should have had a camera scope to see where the problem was and if it was all clear. Now told there is calcium build up and need a $2400 flush.I feel like they are a money grab. Did not do a thorough job and don't stand behind their work. Plus miscalculated the appointment and had me waiting all morning and afternoon and the $100 credit for late appointment is just another gotcha.
Red Cap plumbing - Excellent job done by Erick Young, identifying the plumbing issues quickly, honestly and accurately. Plus, they offered a two year guarantee on their work!Previously, I had tried several local plumbers who only temporarily fixed the issue, only to return again and again in a few months.
MaryAnn Goodell
3 years ago
RedCap was easy to contact and sent a technician to our home within hours of our request.Jim performed a thorough assessment of the issues. I appreciated his attention to detail and would like to thank him for thoroughly cleaning up the work area when he completed the job. Excellent service.
I have been using Red Cap Plumbing for a few years now and love the service that I receive. I had to have my water heater replaced, it was starting to leak after 10 years. I received a call from Red Cap Plumbing this a.m. to let me know that Paul $ would be here soon, they would call back to let me know exactly when he would start my way. Paul $ arrived on time, he checked the water heater, indicated it needed replaced. He was very professional, he explained the different warranty plans and water heaters available. I am very pleased with the service I received today and will continue to use Red Cap Plumbing in the future.
Brittany Stebbins
a month ago
Jordan was great. Communicated through out the whole process and answered all our questions. We were dealing with a curious and cranky toddler through the process but Jordan was great through it all.
I called Red Cap back in June because my kitchen sink was backing up. The tech said it was my garbage disposal that was making it back up and that I needed to replace it. Mind you the one there now was only 1.5 years old. A month later the kitchen sink is backing up yet again. They wanted to charge me almost 400 to snake the drain but what bothers me is that if the tech said the problem was the garbage disposal, then why did I spend money to have a new one installed only to have it back up again. Obviously the tech wanted to make a few extra dollars on the side because his solution didn't work in the end. Last time I use Red Cap.
Peter Zapata
6 months ago
I appreciate the work that was done by the technical and it was safe will recommend him to all my coworkers and family. Thanks Pete
Red Cap Plumbing is a very professional company who treats their customers with respect and care. Adrian our drain specialist identified we had major plumbing issues. He followed us thru our experience with Red Cap all the way until our service was completed. Keith came out and knew exactly what materials we needed to get the job done. Within a matter of minutes he had set us up on their very busy schedule and reassured us that our plumbing issues would be taken care of. Hunter, Angel and Chris King showed up right away and we're very professional and experienced at their job. They really took time to be sure our plumbing and house was fully repaired before leaving us. Happy Thanksgiving to wonderful employees and their families. We will be very excited to recommend Red Cap Plumbing to anyone that needs a dependable company who takes care of their customers.
This company called me at 10:15 AM, the morning of the appointment to tell me they needed to reschedule. Why is it that most businesses want to charge you a fee for cancellations completed within 24 hours, but they think it’s okay to causally cancel within 3 hours of the appointment? A business that is not ready for emergencies is a business that is unreliable. Totally unreliable!!!
Zack arrived early, checked the problem and helped me understand what the best toilet would be for my home. There were problems with Synchrony Bank giving me incorrect information. He stayed with me until we got it straightened out so that he could finish his sale with an authorization number. He was a very polite and extremely patient person. He was awesome!
Charlie Velez
2 weeks ago
I have use Red Cap for years. Why? Dependable, always on time while also offering excellent service. The staff is friendly as well as professional. Highly recommended!
Red cap was a great company to work with .from the quick response for a estimate. And the quick process to repipe my house highly recommend red cap
William Cunningham was my technician. He explained my options in a very easy and understanding matter. He explained everything he was doing (because I asked). One of the best technicians I've ever had. He makes Red Cap my go-to place.
I'm extremely dissappointed in this company. For a business that has family ownership to No-Show an appt and not even attempt to try and call to say anything about why they couldn't make it today. The company did call my wife in the morning asking to reschedule because I wasn't an emergency appt. We said no and they said they would see us between 3-6pm and then they just didn't come. I know my appt was a routine maintenance tune up appt, but it seems they just care about the ones that are broken to get more money. I had a great experience before with this company but i can't say im thrilled with being put to the side and not even get a phone call.
I discovered my hot water heater was leaking on a Saturday night. Sunday morning I contacted Red Cap and they came out the same day with most items on the truck. Eddie did have to leave to get the proper sized pan but did so quickly. I had a beautiful new hot water heater within a few hours. When he left, the entire work area was spotless. I’ve never replaced a hot water heater but Red Cap and Eddie have set the bar very high and I will recommend them to anyone based on my experience.
Sherley Valdez
2 years ago
I have used Red Cap a few times for toilet or bathtub issues and they are always very responsive, prompt in the repairs and the plumbers always very professional, thorough and helpful. I highly recommend and will use again. Just used today for issue with drinking water ósmosis system and Sindo was very thorough in his investigation. I am again very pleased!
Benjamin is an excellent Plumber.He is caring and understanding.He promptly came out and fixed my toilet from backing up and gave me recommendations on a more serious matter.He talked with his supervisor to take care of the issue.Very professional and courteous.I am very happy and impressed with him and would recommend him and Red Capp plumbing to anyone that needs their services.
I have always had a great experience with Red Cap for both plumbing and HVAC needs. William our most recent tech that came out was on time, respectful, super friendly, and took his time to explain everything to me. Also called on Red Cap to install my water heater and the tech had to move some stuff around and put everything back and cleaned up everything. Great service great people!
Unexpected leaky tub faucet after trying to replace 2 handle bathroom tub stem myself made by Delta. I would definitely recommend Red Cap Plumbing & Air after my experience today. Better experience than my previous experience last year with a plumber from Roto-Rooter. The Plumber sent to me today was Rich Molina. He drove a long way being on call. He was very knowledgeable, professional, and helpful. He discovered the issue right away. He was honest, and upfront about the assessment. And the price was overall reasonable. Plumbing prices can be a sticker shock at times, but we realize when a expert is needed, it good to know there are good companies like Red Cap Plumbing & Air out there. Rich did a great job! Highly recommend him.Thank you.
Thomas R. was great. He explained everything clearly and was neat and clean in the job that he did. I was pleased with his work. We've used Red Cap before and will certainly use them again.
William Wilson
8 years ago
Called to get an estimate on having a sink drain and dishwasher hooked up, and was told that someone needed to come out and look at the situation to determine the price. When the plumber arrived he simply opened up a book and looked up the price to install the sink drain, and to hook up dishwasher. He quoted us at around $1000 after a 15% discount.I told him that we would pass, and he informed me that we had to pay a $30 service charge for him to come out. This blows my mind as the pricing could have easily been given to us over the phone, since all he did was look up the charges in his book. This company is way over priced, and to add insult to injury he arrived 2 hours late. I would never recommend this company to anyone.I would advise everyone to only go with a company that offers free pricing. There are plenty out there. I only wished I would have called someone else and saved myself the wasted day.Also from the looks of some other reviews it is not just me that has had an issue with there pricing.
Yadzaida Padua
3 months ago
I contacted them almost a year ago for an emergency call for my AC. I signed up to their family plan which included AC maintenance every 6 months. But every time an appointment for maintenance was scheduled the office canceled because they had “high volume” emergency calls. I never had a maintenance done on my AC or plumbing despite all the money they took from that membership. It’s a scam. Don’t even call them for an emergency.
Traci Douglas
8 months ago
Nathaniel was very professional, gave great feedback, and knowledge during the duration of the work from start to finish.
Sandra Stephenson
3 years ago
The initial service call to diagnose my old water heater was extremely professional. My water heater is located on the 3 floor of a tri-level town home. I have wood floors and no one is allowed to wear shoes inside. As soon as Chad my tech rang the door bell and I let him in he did not even have to ask he immediately put on his shoe covers. I obtained at least 5 quotes from other companies before choosing Red Cap to install the new unit. It was a long process but he was always courteous and very easy to talk to. A couple weeks after the install I wanted the temperature adjusted and I heard a knocking sound. I called on Friday evening around 1:30 they were here by 3 fixed the knocking apparently it was a bad heating element which they replaced no charge of course. Again very professional. Red Cap and now Chad will be my go to for any plumbing services I may have in the future. Thank you Red Cap for excellent service.
The work done was perfectly fine. Tree roots had grown into my pipe going to the sewer. Everyone I dealt with was courteous and professional. This repair is not a difficult repair, but is very labor intensive- having to dig up about 10 feet of pipe 2 feet underground. The gentlemen who did the work in the heat of the summer did fine work. My only negative feedback is their notification system- which told me that the technicians were on their way- at 7:20 AM. Waited 2+ hours for them to arrive. Other than that, everything else was top notch.
Joonsung Suh
5 months ago
I am very concerned and confused how this business has such a high average review on google. I truly don't understand how these are all honest reviews. To be brief as I don't want to relive the nightmare that was and is still red cap plumbing. I had an emergency leak and they arrived somewhat on time. They were 100% rude and unprofessional. They broke my valve. They tried to tell me the cheapest fix will be thousands of dollars no matter who I called (I fixed it the next day for 50 dollars from an honest professional). The worker left their tools and just grabbed them when I called him to let him know I will wait outside to give them back even after his horrible service. He didn't even say thank you. I called to get a refund which after 6 calls, at least as many transfers, 2 calls with the manager, still is not here. I will be calling my credit card company now to report this business as fraudalent as this can't be legal.
Larry Thompson
4 years ago
Red Cap has made the installation for an AC unit on one of our properties a breeze with next day delivery and installation. Don Connell was fantastic, he assisted throughout the entire process and was available for every question/concerns we had. I highly recommend this company and technician.-Arlene Uffre & Larry ThompsonFlorida Southern Homes
Shower stopped functioning and handles were pouring water. My go to guy Kevin once again saved the day. Always prompt and professional . He explained the problem to the me in terms that I understood. I highly recommend Kevin and Red Top.
We had a kitchen sink fixture removed and replaced with a fixture we provided, and also had a slow draining master bathroom sink addressed. Miguel Ramirez was our technician and Miguel was very knowledgeable and he did terrific work.
Erica Hamblen
3 years ago
I needed a plumber same day as the kitchen sink was clogged. Red Cap was out in just a couple of hours and fixed the problem in 30 minutes. Adrian was very professional and knowledgeable. I will definitely be using them again!
Johanna Bartlett
2 months ago
We had water leaking into the kitchen from an AC malfunction on a Sunday. We called Red Cap and they came right over and fixed the problem. Bobby Williams was professional, knew what he was doing and fixed the problem! Thank you Bobby!
Katharine Knezevich
5 months ago
Thomas was on-time, courteous, knowledgeable, efficient and was able to fix all my little plumbering issues the home inspector had recorded. He is a very nice fellow.
What an awesome company! One of the best decisions we made throughout our renovation process was selecting Red Cap as our vendor. We had three different companies quote us on a Lennox whole home system and Red Cap was the most competitive. Don our sales rep was excellent. He took his time and explained in layman's terms what was wrong with our current system and how to fix it. He answered every question we had.. and we had quite a few. He even handled my 3.5 year old very well and showed great respect for our home. A big plus, he happily put on every sticker she handed him! Don was upfront and honest about pricing, contractual terms, and was very involved throughout the installation process sending installation updates with pictures.Jose and Brad were the techs that installed our heat pump, air handler, corrected some of our duct-work, removed our horizontal unit, installed a vertical unit, Pure Air System, and new thermostat. Their attention to detail was amazing, Jose is an AC artist (if that's a thing) and very talented at what he does. I would suggest asking for them by name! I included pictures of their work. During the installation process the service manager stopped by as well as a parts runner. Every employee we met was friendly, professionally, dressed, and when asked about the company they worked for immediately had a smile on their face and began to talk about why they loved the company so much. I was blown away to see the interaction all of Red Caps employees had with one another, you could tell there is a sense of pride and comradery with their employees.I read several reviews on Google and Yelp about this company and felt this experience was worth sharing. I would highly recommend Red Cap to anyone that is looking or considering needing any type of AC service.
Sherrie Stone
3 months ago
Mike was very informative and professional. I needed a repair and he found a way through my employer to get a discount. I appreciated him showing me why I needed the repair. Most just tell you and it's hard to understand. He took me outside to unit and hooked up equipment and explained the readings. I would recommend Mike and company.
We had an exceptional experience with both our technicians and the company. We are very pleased to have had the pleasure of working with Red Cap Plumbing & Air and will happily and confidently rely on them again for home repairs in the future. Both our technicians and the company were very accommodating and understanding of our complicated situation. They were excessively kind, courteous and thoughtful. Thank you so very much Red Cap Plumbing & Air!
It was such a pleasure to interact with everyone that I spoke with at Red Cap! I recommend them to all! Honest good work. Franklyn was spectacular and informed me of what was going to happen and kept me informed. Frank was very easy to talk to and extremely knowledgeable! Another gentleman came and used a camera to tell me exactly what was wrong, Eric. Ran the camera and gave me very reasonable options! I look forward to working with this company and you are blessed if you get the two! Times are crazy right now and its nice to have a company that cares and takes really good care of there customers.After I had franklyn correct the drain temporarily and Eric came out and showed me where roots were coming through my mainline he gave me a beautiful quote! I was set up with Robert who came in one day with a younger gentleman and both also informative and a pleasure to do business with! They did an amazing job and Eric came and made sure I was completely satisfied.Highly recommended, very cordial on all ends, reasonably priced and you will have a well done job and feel very comfortable with they're work!
Damien Scaglione
5 years ago
We lost hot water 2 nights ago (Sunday night). Assuming we needed to replace the heater elements we called another plumbing company because we were unable to replace the elements ourselves. When that company arrived he said the elements were seized up and we needed a new water heater. Red Cap called us back TWICE even after I told them we had another company come take a look they still called to see what the situation was... after explaining they offered to send a tech out to double check for us.The tech that showed up, Riccardo S., took a look and did a quick test and said that he's not sure what the other company was talking about but we didn't need a new heater we just needed new thermostats. Riccardo was quick to change the thermostats in a matter of minutes and as a result saved us $1000+ dollars.Thank you Red Cap, and more importantly HUGE THANK YOU to Riccardo... you saved us more than you know in very stressful and cash strapped time for our household. We will be calling you again in the near future for some further work as we still want a new heater eventually and your prices were vastly cheaper than the company we originally dealt with.
I called Red Cap as a 2nd opinion to an expensive estimate I received from another local plumbing service. Mike H. came out and saved me $150.00 on the camera inspection alone. Then Jake came to do the inspection and found the problem the other company said I had really didn't exist! I was flabbergasted and relieved at the same time since the other company had quoted me a price of almost $4000. Jake worked with me on the cost and we set the appointment to have the work done. Mike K. and Nick came out and did a fabulous job. They were kind, courteous, professional and respectful of my home. They told me everything they were going to do and did an AWESOME job. I will be using Red Cap from now on for all my plumbing needs.
Charlotte Hogue
5 months ago
Mr Pierson did an excellent job and repaired and adjusted several issues. I appreciate his being so thorough and knowledgeable. My recent service experiences with Rep Cap have been extremely satisfactory.
Jack Adams - our technician for today - was outstanding. He ran the exploratory camera through our whole system and showed me any issues or concerns that he had. Was very detailed and gave us more information and several options to consider.
Blake is very responsive and thorough. We are having multiple issues with our plumbing but they are doing everything they can to fix it. They are fair and honest- everything we can ask for.
Nicholas Schumacher
a year ago
Benjamin Ackerman was the best of the best! He was incredibly punctual, kind, detailed, and clean. He worked fast to get our kitchen sink unclogged. From 0-10, I'd give him a 23!
The offer on TV for maintenance was 49.99. When the serviceman came, he said I needed a capacitor and contactor the price was extremely high.for the run capacitor $434.00for the contractor $249.90I signed for it and made a terrible mistake, please don't hire this company.the next day I went to Amazon and it looks like I could have gotten both parts for $41.00. They lost my business forever.
ebonyeparadise
2 months ago
I'm still working with them but I wanted to say they have been great so far! Miguel has been professional, courteous and thorough. Noel who came today with him was exactly the same. The supervisor Johnathan was really great too. Thank you so much. Im planning to use them at my business as well now. Really appreciate the wonderful service!
Bradlee Swanson
2 years ago
Adrian was great, very polite and professional. Service was complete in under an hour. We’ve used Red Cap plumbing for several years and have always been happy with their service.
We had our HVAC maintenance with Red Cap Plumbing. Bobby was our technician, and he was absolutely amazing! He was very professional, answered all our questions, and was very thorough! We were very lucky to have him and definitely recommend requesting him for your HVAC services!
Cristiana Arnaldo
10 months ago
Really appreciated their AC maintenance service for our unit. Christian Amieva was the tech that completed the service for us. He was very thorough with his evaluation of our unit. He went above and beyond to explain all the details regarding his survey of the unit. And gave us great tips on how to keep our unit in tip top shape. He is very knowledgable and provided great explanation of everything. Really appreciated his time and expertise! Definitely a 5 star service!
Danielle Broadwater
a year ago
John Batterbee was our plumber with red cap and he was awesome! Such a friendly and professional guy. He was very honest with us about what we needed done and didn’t try to deceive us about anything. He gave us a very good price and in the future I will definitely be using red cap plumbing and I will definitely be requesting him for any other future work we need done.
Jeffrey Lelliott
6 months ago
I had an issue with a recently installed tankless water heater. I called Red Cap at 1 pm and was told that a service technician could be out between 5 and 7 pm at the latest. Got a text that service technician was on route at 3:30 pm. He arrived by 4 pm. Resolved my issue and helped with another issue with the same tankless water heater. Done quickly and left no messArrived Early Did the job professionally. What else would you want
Brian Rollinson
a week ago
Garvin was great! Knowledgeable and patience to answer any question I had. 5 stars is not enough. Awesome work and an awesome guy!
This was our first experience with Red Cap Plumbing, and they are now our go to for plumbing needs! It started with receiving a phone call stating that the plumber would be able to arrive earlier than the expected window of time if we'd like, which was an added bonus. Josh, our technician, was prompt, courteous, friendly, professional and knowledgeable. Our problem was quickly and efficiently taken care of. He interacts with customers very well and is an asset to the company.
Red Cap representative preformed seasonal A/C maintenance. He was professional, efficient, friendly, and polite, a nice combination.
Marian Winters
7 months ago
Red Cap did a terrific job. Very professional, extremely knowledgeable and technicians took the time to get the job done correctly.
Mr. Johnny Harris was an extreme professional in his demeanor, quality of finished work, and he walked me through the whole process of what he was doing. Thank you Red Cap. Highly recommended!
Gavin was terrific, he checked out our issue gave us couple of options to consider and then went to work. We had hot water within an hour. He was excellent. The front office at Red Cap could take a lesson from Gavin. I’ve called the main office to contact marketing department. I may as well have called the moon.
Very impressed. I was given a window from 2-6pm. A text message confirmation appeared around 2:20pm and received a call letting me know William would arrive in 20mins if that still worked? I said of course. William arrived on time. He was very polite and knowledgeable. He repaired my hvac ( backed up water main) and gave me a few tips. Now the price for the repair was high at $265 and hard to stomach but everything else was great.
We have used the services of Red Cap for our AC needs over the past couple of years! Our last few Preventive AC appointments were coordinated with Ms. Rachal Conrad Pilkay! She is totally knowledgeable about her job and always treats us with outstanding courtesy and professionalism! We will continue to use Red Cap Plumbing and Air Conditioning Systems when the needs of your services are required! Ms. Rachal Conrad Pilkay is a TRUE ASSET for your company!!!!!
Professional Excellence...very Knowledgeable of the work performed...An asset to your company...
I was notified, via text/email/voice, the name (and other relevant information) for the assigned service technician. My technician, Adrian, was very professional, helpful, and quickly advised me of my options. I chose to replace two toilets and I am pleased that I did so. I work from home, so I was kind of wondering how much noise would result from removing and installing two toilets (ranch style house), yet I (literally) didn't hear a thing (and I am a living room away) other than the few times that Adrian walked in and out of the house. The toilets were installed perfectly and there was not one speck of mess left behind. I highly recommend Red Cap as this is my second time using them, in 1 1/2 years, and my experience was similar the first time.
Freakin awful, they charged 160) to open secaling only then 80$ for laye hour which I was not told. Lady on the phone tells you it is goi g to cost 29.00$ for them to xome and end it up paying 240 for nothing. I am changing my wax ring myself.Facking comapny.
Had them come out for a estimate to fix some plumbing issues. We went from a basic repair to they had a guy who could perform some amazing technique on older homes for $10,000. He came out, looked at some stuff(supposedly with a video camera), went outside to talk to his colleagues (if you're not up to something, why not talk in front of us?), and then left them to tell us that this marvelous technique wouldn't be available for our situation, so then they went for the kill: $20,000 odd thousand to repipe everything. When we asked to see the video, they magically didn't have one. It must have gotten taped over. Yeah ok. Bait and switch. Scare the elderly. Nope. Not this time, sorry.
Jonathan was a God send with his help to get my brother's leak and plumbing issues taken care of. God bless him! We so appreciate him! The guys who came to fix things were polite, courteous, professional, and quick to complete the job. We appreciate all of their hard work. I highly recommend Red Cap. This is a top notch organization folks!
Stacie Bradham
6 years ago
Very disheartened that after several attempts to discuss a bill with the Tampa office and being promised that they will return my call, two days later no call. Elderly parents were charged $850 for a one hour job??? While the technician did satisfactory work, he had to use my father's tools and we had to have another company patch the hole that was left in the wall. At this point, I would not recommend Red Cap Plumbing.
I trust Red Cap with my plumbing needs. I've used them twice - once to show me how to turn the water off in my house and another time to disconnect my dishwasher the day before I was scheduling to haul it away. They're efficient, professional, and the pricing was acceptable based on the execution of their talented plumbers.
Steve Maynard
5 months ago
Thomas did great work, very professional. Highly recommend.
Barbara Lynch
3 years ago
Red Cap disappoints. TWICE. Came out said washer was broken. I bought new one. Worse leak problem. RC came back out, said $970 to cut open wall for drain pipe fix. So I called another plumber. Problem is washers weren't put on washing machine hose. Easy fix. 1 hour fee.
Jordan was very helpful with solving my problem. He got the job done efficiently, & timely.
Keaton Murray
a month ago
Damon does great work…. very friendly, knowledgeable & professional
Anthony Ugarte was our tech for a mysterious leak in our hall bath. He was extremely knowledgeable, a pleasure to deal with and did excellent work. The company is truly geared to providing great customer service in a timely manner at a reasonable price. Also a shout out to the dispatcher, Joselyn, who took great care of us. We liked the service so much we bought a membership.
Adrian showed up on time he was professional used foot covering when he entered my house and quickly found the cause of the problem he didn’t have the part in the truck but found them locally went and picked them up came back fixed everything and now it’s like new! What more could I ask for he then made sure he applied all the discounts he could it wasn’t cheap but I definitely felt like I received what I paid for and I would definitely use Red Hat Plumbing for any future plumbing needs that I have especially if Adrian is who I get he really did a great job and explained what he was doing and gave some great maintenance advice. Highly recommend.
Awesome experience with Red Cap. The main sewer drain was block which blocked ery drain in the house. Not a good situation when you have kids in the house. Jason arrived within an hour after calling Red Cap. He got the job done quickly and did everything he could to save me money. I can't say enough about how friendly and proffessional he was. I've dealt with some pretty lousy plumbers in the past but I highly recommend this one.
richard paladino
9 years ago
Gary Capers was the best serviceman we ever had in all years living here. Took us around the house both in and outside, checked all the plumbing,helped with one of our bathroom tanks.He was both professional and knowledgeable. He is a great credit to your company.
williamblakeloggins
7 months ago
Man, so much good to say here.Nate Pryor was our technician, he was able to come out a day earlier than expected and did an overall excellent job. Had two sinks that weren't draining, including the kitchen sink that was particularly bad. He was incredibly knowledgeable, helpful and efficient all while being super friendly. We have had plumbers out for the same reason multiple times and it's always a lackluster result and price that we really weren't happy paying given the service. Now, I couldn't make the sink fill up/clog if I tried it drains so well, a first! All for a fair and reasonable price.Give this man a raise and retain him at all costs because he sincerely is an excellent representation of your company.
Theodore Canavan
2 months ago
The service technician Willian was excellent but the company policy and pricing is bogus. I will not do business with Rde Cap again.
Angelo Calderon Jr
5 months ago
Jonathan has a great customer service, very knowledgeable, take his time to explain the issue, very confident. I do recommend it to every homeowner who really need someone to trust
We had Red Cap plumbing out at our house to fix a bathroom faucet. the plumber was excellent and very personable I believe his name was Gary an older gentleman. Excellent work. I would recommend this company very highly.
Gold Shield Foundation
2 years ago
Ricardo repaired and corrected our soft water system that had been malfunctioning. He does a great job each time as has Red Cap Plumbing
on the many occasions I have used them for any plumbing or A/c work.I highly recommend this company.
Cody was a pleasure to work with in this sales process for a new whole house system. Knowledgeable, professional, and not pushy. We would heartily recommend Cody, and Red Cap to our friends and neighbors.
Red Cap Plumbing re-piped my whole house. I chose them because of their competitive price, plus excellent ranking and review at BBB. After the project is done today, I am very happy that I made the right choice. The re-piping crew including the plumbing technician and drywall contractor are very nice, caring, knowledgeable and experienced. I have to give them A+ for their super work. A little bit slow and confusing on the management side but they improved later. I still give them 5 stars because of the high quality of work, fair price, and caring about their reputation. Thank you, Red Cap!
Caleb and Michael, were both prompt within their timeframe, skilled, and professional and explained the process with the work that needs to be done with simplicity.
Tiffiny Outlaw
2 months ago
Nathaniel did exactly what he said and charged me exactly what he estimated it to cost. Very kind and helpful in my minor plumbing crisis.
Fast, responsive, only company in the area that could respond to my emergency ac outage in less than 24hrs. They were ahead of scheduled window actually. Everyone was great from the representatives on the phone the the Technician Michael. High recommended. Expensive but worth it in a pinch in the dead of the FL summer…
Dennis Akers (DA Photospot)
9 months ago
Red Cap came out to our warehouse to repair two toilets. One was constantly running and the other was having issue filling up the tank. I figured it would be a pretty easy fix.They did not tell or warn me that it would be $1,000 until the job was over. I asked for some type of discount because I was not aware it would cost that much and could have purchased and installed two new toilets for about that much.They offered a $59 discount.I have been trying to get in contact with a manager for over two weeks to try and rectify how they would do that work without even warning me of the potential price.Do not use this company. Period.
Very responsive and quick to get the work done. I needed some routine maintenance on our AC and they did a great job. Andrew was very nice and professional!
Jasmine Scott
3 years ago
First experience with this company was amazing! The process was very simple from start to finish. Punctuality is very important and Alberto showed up right on the dot. He educated us and was able to answer all of our questions with ease. He did a great job and cleaned up afterwards. If you need anyone to assist with piping and drainage issues ask for Alberto!
Audrey Martin Khan
a year ago
Excellent Service and service person was organized efficient very professional extremely polite and communication and Customer service was great! Today’s service was routine water heater(s) maintenance and entire house hold plumbing check with review of 2 homeowner identified areas requiring repairs. Estimate provided.We’ve been very pleased with Red Cap Plumbing and use there services for all plumbing and AC needs. The most recent replacement of one of the large AC units was done by Red Cap. The work they have done in our home is excellent.
Nick D'Andrea
2 years ago
The sales rep who quoted my installation was very knowledgeable and took extra time to explain how the unit worked. When I had a problem with a condensation leak, they sent someone out on Sunday within 2 hours, and a followup with another technician to assess the problem. All technicians, including Ashley, to whom I first spoke, were very friendly and helpful. I would definitely recommend them for your AC needs!
Patrick has excellent customer service skills! He explained everything he was doing! I look forward to working with him and Red Cap plumbing in the near future! I highly recommend Patrick at red cap
The quality of service was great. The price for the service seemed much higher than expected. The visit felt a little salesy - tried to get me to purchase upgrades. I have had previous experiences where the price was much more reasonable. I’m not sure what changed. Thankful to have the issue fixed but might need to price shop a bit next time
Sammy Noorani
3 months ago
I called this company because my AC wasn’t blowing cold air. A real professional technician came out and gave me e pricing options that ranged from $1,600 to $4,000. I decided to get a 2nd opinion and the 2nd contractor added Freon and charged me $250 and my AC is COLDD!!! The owner of this company needs to explain to me why they were trying to hustle me for $$1,600 to $4,000.?????????
We have a 60 year old house and the plumbing finally went. We got a few estimates and Red Cap's was reasonable and we really liked Roger, who came out to give us the estimate and walked us through what re-piping meant in our house. Next I was on the phone with the helpful customer service ladies who worked with me on appointments and answered my questions about that - and called to let me know when the guys were gong to show up! The next week our plumbers, Drew and Christian and Justin and John, came out and were at our house for 3 days. They were awesome - showed up every day on time, were super nice and answered all of our questions. They did a great job and cleaned up at the end of the day so that our house was livable. Once our water was back on, we had a tweak that was needed, so Red Cap even sent Felix (another awesome employee) out on Saturday. They made what was a challenging experience for our family as easy as it could be!
Roberto Febles
a year ago
The company promises to be on time or they will credit you $100. I was called prior to the tech arriving and told he would be here between 10 and 10:30. 10:50 came and still no tech so I called and was told the tech was in a meeting and would be here by 11. When I asked about the $100 credit, they offered to waive the dispatch fee of $29.99. Told them to not have the tech show up at all. If they can't stand behind their guarantees why would I want to do business with them?
Aaron Stratton
5 months ago
Juan was so professional, knowledgeable, and friendly. He did a great job and was one of the best techs we have ever had!
Waaay overpriced plumbing service. Paid $298 for simple unclogged drain and toilet flow adjustment. Saw coupon in the Tampa Bay Times the next day for $59 off any service. The owner won’t honor it. I’ll never use or recommend them again! Horrible attitude and money hungry cheat.
Alejandro Alers
a year ago
This company came by to perform some normal maintenance before the summer starts. The service agent was professional and punctual. I liked the fact that they performed a series of diagnostics to make sure my ac was running okay. He provided a recommendation for my unit and it wasn't crazy in price, so I decided to move forward with the recommendation. I will use this company again!
Nathan Bond
11 months ago
They came to fixed a clogged drain in the kitchen - once cleared it caused problems with our washing machine. Then, people came to jet the pipes and they told us their sales team would be excited to know how much damage there is and they will be getting a big commission from us. Needless to say we didn’t move forward with Red Cap to continue with plumbing work.
Jordan Updegraff from Red Cap was very professional! He made sure that he explained what the service package included and the options available to me if he found any problems during the maintenance process. He also made sure I understood each option so I could make the best decision for me and my family.
Pamela Jessie
7 months ago
Ryan arrived well within the appointed timeslot and worked efficiently and professionally throughout his time at my home. He explained what he would be doing as part of my maintenance agreement and took pictures to show me of any problem areas. I would recommend Red Cap to my friends if they are in need of HVAC or plumbing service.
James R. Lombard
6 years ago
I've had numerous contacts with Red Cap installers and with Charlie, their competent and responsive salesperson. Every contact deserves a five star rating. I persuaded my neighbors to choose Red Cap for their two new A/C systems after such a good personal experience and will continue to recommend them. KEEP UP THE EXCELLENT QUALITY OF YOUR SERVICES.
James is a wonderful guy did an excellent job explaining everything in great detail went over and above my other estimates. My only issue is the price and he did his best there too!
Stephanie Stock
a week ago
Anthony was very professional and extremely helpful! He went through all of my options thoroughly, and explained all of my AC issues in a way that I would understand.
We had our ac serviced this morning by red cap and had the pleasure of William Cunningham providing the service. Highly recommend him. On time- knowledgeable -
friendly and very professional. He will be our requested service technician in the future. Thank you William
Christine Sanders
a week ago
Once we discovered Red Cap, we never went elsewhere for our plumbing needs. Always the best techs are sent out. Premier service every time!
Doreen DeFlavis
11 months ago
I've used red cap a handful of times for plumbing and a/c. Each time they were prompt, easy to schedule and professional. The last tech that came out convinced me to purchase the membership program, which includes two a/c checks per year and one plumbing check plus a percentage off each service. I schedule the a/c and plumbing visit for the same day, took the day off due to the large service window and waited for them to arrive. I did not receive a confirmation call in the morning, so I called to see when they would arrive. I was told they have a high amount of emergency calls and would have to reschedule the maintenance visit. I was very aggregated since I'd made the appointment weeks in advance. I rescheduled and asked for a shorter arrival window since I'd already lost money from taking the day off. He said he couldn't do it. I did reschedule and called the confirm the day prior. I was told the ac was scheduled for the next day but the plumbing on a separate day. This was not what I scheduled, as I cannot take two separate days off. So after a firm conversation with the rep, I was scheduled for both the same day. Day arrives and two hours before the arrival window, someone calls to cancel due to high amount of emergency calls. Of course now I am very very annoyed since this is the second time this has happened. Ultimately, I cancelled the service, and the rep was very efficient in issuing the cancellation. If they don't have the staff to provide the service, they should not offer it. Also, calling to cancel twice the day of service is frustrating and costs someone money if they have to take off work. I will find another company for my ac and plumbing needs.
William Carpenter
a month ago
Red Cap Plumbing refuses to complete a job we paid for. Paid $9300 for them to come and run new plumbing lines. Part of the job order was for them to move the washer and dryer, install new hook ups, and it would work. They have not finihed installing the eletrical wiring. They added the outlets but the trip. Came back out and removed the work.They connect an outlet to another GFCI which causes it to trip everytime I power on the washer. The washer hookups are poorly installed. And we can not test the 220v wire because I can not hook up the dryer since they did not install the dryer exhaust.
Marie Digdigan
a year ago
AC unit needed to be replaced and Red Cap did an excellent job. Don Connell the advisor was knowledgeable, professional and very kind to come back and check on the installation. The team of installers, Tony Blevin and Cesar Gomez were organized, efficient and finished the job in a timely manner. It was a clean install. They took the time to show and explain in detail everything that was done. They all went above and beyond. I highly recommend this company.
Performed regular maintenance on water heater. Once I was able to get a technician here service went well. Zach B was competent, respectful and efficient. However, if you sign up for their maintenance program and make appointments for maintenance check-ups, expect to have appointments rescheduled so they can go on paid service calls. Today was the fourth appointment set up for water heater flush because they continued to ask me to reschedule. At 4:45 they tried calling to reschedule once again. I refused and told them to get somebody out here today. Asked for manager to call me back. After an hour and no call, I called back and again mentioned that I set aside time for maintenance and expected it to be done. I asked again for manager to call, again no call. However, did get a call that technician would arrive by 7:30. Technician did arrive around 7:15 and performed maintenance. Once technicians are on-site customer service is fine. Overall, their scheduling and keeping appointments sucks. Don’t set high expectations with their office customer service; their business model needs revisiting. Will give them one more opportunity when I actually need service to see how they do.
Red Cap was very responsive to the appointment we made, he showed up when they said he would be there. His knowledge and the time he took to explain the quote on new AC was outstanding. Highly recommend for quote on new AC unit.
I highly recommend: Matthew Stone , He is a friendly, honest and a very knowledgeable plumber . Showed strong work ethics while working in my building and had the courtesy of speaking to my building manager on the phone to explain some plumbing issues as well. Thanks so much Matthew . We are very thankful for your job. .... Dispatcher Brian is awesome 😎
Candy Dubchy Shepherd
a year ago
Gavin was great. Very friendly, knowledgeable and professional. He gave me the estimate, explained the work and worked efficiently and clean. He has a very positive attitude even with some minor remodel issues on the 20 year old bathrooms. I highly recommend him ,
Martin and Tony arrived at my house today and before entering the house they placed covers over their shoes . I thought it was a very thoughtful thing to do. Martin was very informative using his camera to view inside the sewer lines and explained while showing me on his view box how my pipes had deteriorated. Very professional, I will refer Red Cap plumbing to all my friends because of these two professional men.Thank you, Nancy Perez
Elizabeth May
2 weeks ago
Under no circumstance would I recommend RedCap. Buyer beware!We hired them to replace our AC ducts. We've experienced FOUR MONTHS of poor quality workmanship, ignored calls, unannounced or missed visits, and general disrespect. Our project failed inspection for reasons we called out several times with them and we cannot get anyone to return our phone calls. We have already paid. Ultimately, we had to involve the BBB (I'll update this review if there is any resolution).
Cody replaced an old toilet. He was knowledgeable, professional, and efficient. He took the time to hear my concerns and took action. I would recommend.
Elizabeth Heath
2 months ago
Bobby Williams is careful, cautious and excellent diagnostician. He treated and serviced an old HVAC unit with care and conservatively advised what I needed to keep it running a few more years. I will only request Bobby going forward 😄
My tech, Kaleb, was punctual, knowledgeable and professional. Kaleb took the time to explain option, the benefits associated with each option and the cost associated with each. I highly recommend Kaleb and Red Cap Plumbing.
The service technician was very polite and knowledgeable about what he was doing. But then again, this company is known for their professional approach to
customer service. Thanks Red Cap...
Charles Bailey
3 years ago
Donald was respectful and professional. He talked in detailed on all products and pricing options to give me the options and best value! Very happy with everything and a fast turn around time for scheduling services to get done!!
Victoria Reithoffer
6 years ago
Red Cap came out to give me a quote on installing a new hot water heater and that's what the cost was when it was finished. Flat fee. They don't charge by the hour and then drag a job out to get more $$. Jeremy K. was the technician who came out, he was nice and answered all my questions including those not related to the water heater installation. He was professional and made sure the work was done better than just properly so that it looked well finished and should last longer than if someone had installed it without as much care. The only drawback for me was the cost since I wasn't familiar with the average cost for this install I wish they had mentioned a ballpark figure to me on the phone when I called to schedule the appointment. I had figured it would be over a couple hundred dollars but it turned out to be more than I was really expecting. Overall it was a great experience and the job was done promptly and done well.
Felicia Kohler
3 years ago
We called to get our sink unclogged, Red Cap was able to get someone out to our house within a hour. Our technician, Rich M. was amazing! He was super friendly and professional. Rich also gave us some good tips to avoid clogs in the future! Thank you Red Cap for having such great customer service! Highly recommend!
Elizabeth O'Neill
a week ago
Red Cap and their team gave us wonderful customer service! Shout out to Michael - thanks for your professionalism and getting our AC repaired promptly! We will definitely be calling Red Cap again
Ghislaine Leduc
5 months ago
Changed out the garden hose spigot. Took one star off because he didn’t check his connection when reconnecting the garden hose, and it’s leaking badly. I will go out there later and check the washer…
He explained everything he was doing. Explained how everything works. Found a problem that will happen in the future and fixed it. Very professional and informative. I would highly recommend
Lawrence Ford
3 weeks ago
Service Tech Bobby Williams was awesome. He was communicative thru-out the service and very professional. I sincerely appreciated his professionalism and overall service.
Service was done in a professional manner. Job completion was timely and cleanup accomplished.
Dana Leonard
4 months ago
Red Cap does our air conditioning and did all new plumbing in our house. They guarantee their work and I feel very confident in their work mr almond was great and explained everything thoroughly.
Daniel Birnbaum
2 years ago
Professional, courteous, and on time! They provide multiple calls and texts prior to your service appointment and include a photo of the issue with your invoice. I appreciated the cleanliness of the service pro in wearing a mask and booties and being respectful of the home.
sharon Robidere
3 years ago
Great customer service! Vince C. was dispatched to my house regarding an emergency plumbing issue late at night and he arrived in a very timely manner. He was very professional and polite and was able to repair the problem in a very short time. I will highly recommend Red Cap Plumbing to others.
Marcel Fuhrer (lazam)
4 days ago
We were impressed with the professionalism, courtesy and honesty of their team member Eric Nielsen. Will continue to do business with them in the future.
Great company. Service techs are knowledgeable and friendly.
I trust Red cap- and Im not a very trusting guy!
Madeline Valdata
a year ago
I had black water backing up into the sink. Kaelyn and Jeff are consummate professionals. Very nice men they were able to diagnose quickly. Jeff was able to assist me with finding a septic company to pump the tank. Kaelyn pumped all of the water out of sink and then the wet vac to clean up any residual. This company has very fair prices and upfront. I hope I don't have to have this experience again but if I do these are people I am calling.
My Tech Terry was awesome, he showed up a bit early and assessed my drain issue first then gave me three options in regards to price and warranty options. It took him a short time to fix and my drain is working like new! I'm very pleased with my results, I 'm only disappointed in myself for waiting so long and trying to DIY. Definitely recommend this plumbing service.
Wabbit Always
5 months ago
Last month we had Red Cap Plumbing come to our house to repair clogged kitchen sink. The guys were used tge snake to try to get to whatever was clogging, supposedly after like 1/2 to hour they couldnt so they suggested calling their supervisor to review. He came and suggusted water pressure blast but that it would cost a couple of thousands. Not the nees we wanted or the expensive we expected and didnt have. Either we could, they that had first had said the cost would be $29.95 since they couldnt resolve tge issue. In the end when we said we couldnt do the couple of thousands dollar cost, they said becuz they attempted to fix the issue the cost to pay them was i believe $212 after he had said it was $29.95. We paid it but was very disappointed with them. 2 weeks later we had a private company come out and they fixed the issue within 30 mins and cost less then $100. This just proved to me Red Cap just ripped us off and thank goodness it was just by a couple of hundred not a couple of thousand like they were trying to do but in the end they were not guaranting that it was going to fix they issue either.NEVER CALLING THEM EVER AGAIN.
Nature Ministries
a year ago
Our tech was on time, professional, knowledgeable and courteous. He gave us our options and potential costs before he started working. Chris was great! Thank you for fixing our leaking pipe.
I'll correct myself, they left it open on purpose for an insp from the city. I ended up burying it myself because it is extremely unsafe to leave an open hole in the ground whether planning to come back or not. This was opened 4 days ago and the inspection still isn't scheduled. I appreciate the manager reaching out to explain but I'm trying to protect both of us here, don't leave something in an unsafe condition ever regardless of the situation, I'd never have knowingly let them leave it like that. Craziness.
Rashun Scott
2 months ago
All questions were answered in a manner that allowed me to understand the process while staying within my budget.
I was very pleased with the experience. Jack, Will and Donald were all very professional and did great work! They showed me videos of the before and after they cleaned my lines.
MaryBeth Hill
2 weeks ago
Christopher was excellent! He was knowledgeable, friendly and professional. He even helped us pick out and purchase a new faucet.Communication with the company was not good at all. I was given the window 8-12 twice where no one showed up, and no one from the company called to let me know. Today, when I called at 8 to get an ETA, she said something along the lines of “your first. It shouldn’t be long”. The plumber didn’t even start work until 10! I found that out when I called back shortly after 9!
Red Cap was able to fit us in the next day which is great because we have family coming to town! Technician was courteous, knowledgeable, and friendly. Because we have a nearly 100 year old house, the repair was not a run-of-the-mill fix, but Steve did a great job! Thank you Red Cap! Highly recommend!
I have to say Red Cap Plumbing & Air are fantastic, we needed to install heat and air in our garage and wanted to use a split system, we met with Jason who was extremely knowledgeable about their products. We discussed our options, then Jason went to work on pricing our job.Jason gave us a fantastic deal to have this system installed. Jose and Brad came out the next day to install our system, they were very organized and had a plan for my install, It came out fantastic!! I will recommend Red Cap to any one I know that may need AC or plumbing. Thank you Red Cap for a job well done!!
Lance McDaniels
2 years ago
We called Red Cap on a Sunday and scheduled an appointment with them for a pip leak that was under our master bath (35 year old house 1st leak). Eric from Red Cap showed up on Monday and ordered up a leak detection specialist to pin point the leak so we could ascertain what would be involved in fixing the leak with slab work, tile, drywall work etc vs. re-piping the entire house. Eric provided what he thought it would cost to repair the leak as well as provided a quote for a re-pipe. We went with the re- piping our house because of the age thinking if we fix one leak there will be another in the future. 2 days later they started our job and they were punctual, courteous and professional. Communication was really great as they answered all of my questions (specifically on PEX piping) and always engaged me if something needed to be modified. We enjoyed the 2 young men that came out (Bino and Jordan techs) they were awesome to work with and spend time with. Thank you to Eric, Jack (field supervisor) and the 2 techs Jordan and Bino. Highly reccomend Red Cap!
Zach was prompt, courteous, and knowledgable. Too bad the company doesn't install safety grab bars due to liability reasons.
Alberto was really amazing! He was prompt to arrive, knowledgeable on the issue and got us going in no time. Thank you for the quick and speedy service!!
Kristina McTague
9 months ago
He showed up quick as could be, was very professional, kind and considerate. It turned out to be a very easy problem to solve, and I learned a bit in the process! Thanks!
Gene Kosarzycki
4 days ago
Complete plumbing replacement. Excellent plumbing work, better than I could have ever expected!! Would highly recommend
Mike came out on a Sunday evening and got my clog cleared. He is a true professional and I highly reccomend him to anyone looking for quality work. Red Cap was the fastest company I could get out here and they did a great job. You get what you pay for.
Michelle McFarlane
3 years ago
Michael did a great job. I met him earlier at the plumbing supply store. I was about to buy the wrong part having misdiagnosed the problem. He explained the issues and provided me with options on what could be done. He was also able to come the same day. I would definitely request him again with any future plumbing concerns.
HANSELT GRAELLES
2 years ago
I have used Red Cap Plumbing twice , so far they havent disappointed. My latest problem was a installation of a filtering system for my 2 water wells. Donovan and Gary worked diligently the entire time, answering all my questions in the most professional manner possible even when they did not have a direct relation to what they were working on. I highly recommend them and the company. The work was expensive but the level of competence they displayed made me believe it was worth the price. 10/10
They did an ok job on a water valve. SUPER expensive. And, they snuck in a $15 per month subscription fee that we didn't notice until months later. When we brought it up, they wouldn't refund any of it. Don't walk. Run away from this company. Look elsewhere.
Dan and George were professional and courteous. Thank you for clearing up our plumbing issues!Edit: To anyone needing plumbing work in the Tampa Bay area, I will highly discourage using Red Cap plumbing. I had extensive whole house rework done a few years ago sold on the pitch that it was no questions asked warranty for 20 years, yet was just quoted $350 to fix a line that should be covered per the sales agreement... The contract signed was not held up. Beware of bait and switch!
Deborah Dela Vega
3 months ago
Will was outstanding! He was knowledgeable, courteous, super friendly and helpful 👍
I can't give enough prices to Mr. Martinez. Polite, scrupolosoli
clean, paziente, knolegebal. Didn't even kick my dog .Best plumber I ever used. And I am well over 80. Thank you.
Jamar was very professional; he explained everything he was going to do and his findings and recommendations. He is a very pleasant person to deal with. We have been a member customer of Red Cap Plumbing for a number of years and have found them always to be very responsive, courteous, and professional. They have done their best to help us with some difficult issues we've had with the plumbing in our home. We know we can depend on them for our plumbing needs going forward.
Ernie Norquist
3 years ago
GREAT COMPANY WHO PUT THE CUSTOMER FIRST!Nothing but the highest praise for Red Cap! You have any AC needs, they are the team you need to go with! It started with Don and the quote process. He provided us with the information needed to replace our existing 14-year-old unit. He explained the difference in units, costs, and the end value each one brought. He was aggressive in positively obtaining our business by meeting our timeline and budget. Even though we had made our decision, he provided us with incentives for choosing Red Cap. Scheduling and paperwork were easy and quick with an appointment set for the next day.On the day of install, the positive view of Red Cap continued with their install crew. Jose and Brad arrived on time, uniformed and with booties, and installed a portable unit for my wife to use as she works from home. Once the office was set up, they went to work. Having no idea of the scope of a project like this, I was surprised to see them finishing the job as I came home in the early afternoon. The team was more than happy to explain the work they performed and answer all my questions. Jose even went as far as repairing my ladder to the attic and outside garage door. If I had to use one word to describe Red Cap, it would be professionalism! From start to finish, anyone I dealt with was a professional! Not going to lie, a new AC unit is a good chunk of money, but a needed one in the middle of a Florida heatwave! But I was more than happy the Red Cap team convinced me I had made the right choice by going with them!
Northsouth Eastwest
2 years ago
We called Red Cap Plumbing and that sent out the best plumber we have ever had or used. His name is Joshua Simpson. He's a young man who did a great job and has a lot of integrity, which is very hard to find these days. We will surely use him/them again. Definitely recommend!
Nancy Cantres
2 weeks ago
Fast service and knowledgeable workers (Glendon & Army) did a great job today. Would recommend Red Cap to anyone who needs professional services.
Michael Despres
4 months ago
They needed me to provide all personal info before they would discuss any of their processes or procedure. This is a huge red flag. I will jot be doing business with them.
Charles Duchesne
a year ago
The plumber Tom was very professional and courteous. He went above and beyond to ensure a safe installation due to corrosion on the electrical fitting. My wife and I were very happy with the service, will continue to refer Red Cap Plumbing.
updated 8/29/2106.I am so glad to find out that management at Red Cap plumbing takes the time to read the reviews people leave for them about their experience good or bad. A couple of days after the review was initially left by me I was contacted by Jerry from Red Cap Plumbing who had investigated my case and agreed that I should not have been charged since my problem was not fixed. Red Cap has since agreed to refund me my $293. I received an apology and hopefully a refund. Its a rare find now a days where management cares to get involved and do right by their customers. I am thoroughly impressed and humbled. Thanks and Yes Jerry I will take you up on your offer and call you guys again for my plumbing and AC needs as long as people like you are managing things at Red Cap plumbing the company is in good hands.I was looking for a plumber to work on my shower, someone had recommended another company. While googling their phone number this company came up and it showed really good review ratings so I called them instead. Scheduled a visit over the phone, they told me they will waive the 29.95 trip charge. The technician was punctual and polite, he open the shower, went in and out several times and said it will be $293 to calliberate the cartridges is that ok? I agreed assuming that the reason I called them in the first place will be fixed. After a few more trips in and out and a few additional hours I was told the problem is not fixed, and I need to replace the entire shower and was given an estimate for $3480 replacing the shower and removing the tiles. I still had to get someone else to install the new tiles. After closing everything up before leaving I was handed an invoice for $293 which I had to pay even though nothing was fixed and the invoice stated attempted to fix. I will never do business with this company again or recommend them to anyone. I have never in my life felt so utterly ripped off. If my shower had been fixed and working I would have gladly paid that and more. They did tell me that they will apply 293 to the estimated invoice if I chose to use them. Had they just given me the estimate and not invoiced me the 293 I would most likely have given them the job since the plumber did spend a lot of time trying.
Noura Sinkiewicz
2 years ago
Edward LaRue has come to our home to replace a water heater. He was kind, answered my questions, showed great care for his work, and was very professional and respected my home. We have had great experiences with Red Cap so far. I would recommend them.
Jennifer Newlon
4 years ago
Once again a great experience. Booking was easy and the people friendly. I got an appointment the day after I called. Ricardo and his co-worker were very polite and professional. They explained everything to us. They they've removed our old water softener and installed a brand new one. They took away the old parts and the equipment. For one of our bathroom toilets they replaced all the internal plastic mechanisms which were failing with brass for a longer life. Did it all at a very reasonable price and helped us out with a sink for free. Highly recommend
James Newman
4 months ago
Received a detailed scientific HVAC sizing and cost estimate. Other companies did not do that. Earned my business when I need a new unit.
My elderly neighbor called me upset today..... She lives on a very low fixed budget...... Redcap was there. The tech told her she needed an entirely new air conditioning system. The tech told her he could not do anything for her. I asked to speak with him...... The tech advised he could not charge the system or do anything. He stated that a salesman was on his way to her home. I advised him she could not afford a new system and asked him to leave. He said he could not stop the salesman he was already on his way. I once again asked him to leave and advised him she could not afford a new system and it was a total waste of his time because I would not allow it to happen. He finally saw it my way and left..... I called my air-conditioning company...... Action Air they removed a clogged drain and normal service. VERY DISAPPOINTED IN REDCAP
Olger Medina
11 months ago
Christian Amieva, is has been one of the most experienced, knowledgeable technician, Christian explained to me step by step in details the process of the maintenance on my unit, in a ethical and professional matter. RedCap is very fortunate to have a employee like Christian. Thanks!
Juan was absolutely amazing! He was very knowledgeable and personable! We will definitely be requesting him from now on!
Peekapooluvr2u
3 years ago
Service man Franklin did a Great job!!! He was very professional, knowledgeable, patient and kind. When he fixed my non-draining bathtub, I cried. (I had tried to fix it myself to no avail for a week!) I will DEFINITELY be recommending Red Cap, and Franklin, in the future! Again, Great job!!! 👍👍👏
Steven the technician was a great worker. He fixed my issue and explained what he was doing every step of the way. It was a pleasure doing business with Red Cap.
Pamela Vasconcellos
4 years ago
I just had Dan and Dylan out to replace hot water heaters at two properties. They couldn’t have been nicer. So professional and courteous and conscientious of time. I couldn’t be more pleased with the service and will highly recommend Red Cap Plumbing. I felt like the prices were fair and the guys were very knowledgeable. Thank you!
I recently had Red Cap Plumbing come over for my annual check. My plumber was Michael B. He suggested a list of upgrades and repairs to my garbage disposal, kitchen faucet, bathroom sinks, faucets and toilets. He presented me with 3 options and I chose the highest upgrade. He started working right away and with his assistant, Jennifer, arriving in the early afternoon, they completed all the work by early evening. They were both very pleasant and enjoyable to have in my house. A couple of things needed to be tweaked and Michael showed up first thing a couple days later and within an hour he made everything perfect.Yes, they’re expensive but all plumbers and electricians are these days.A Red Cap electrician, Fred, also came, did an inspection of my A/C unit and recommended a lightning preventive device for my A/C heat pump which he installed.I highly recommend Red Cap and will continue to use them for plumbing and electrical needs.
terry limehouse
3 weeks ago
They did a great job replacing my ductwork and split unit. They were efficient, friendly, and cleaned up my home prior to leaving. I would recommend this crew for any job!!!
The team was outstanding, always keeping me informed. Always on time and put in a full week of hard work. I couldn't ask for more. These two men deserve a raise. Those who came and helped them were the same while they were here. Your company should be proud to have them on your team. OUTSTANDING!!
Great group of guys. So kind, caring, and understanding of your needs. Even our dog Murphy thought so. Any issues along the way were corrected with no hesitation. Our re-pipe crew worked a 12hour day with minimal stops to get the job done. Our primary technician Zack treated us like family and our home like it was his own. He was very patient and helpful and represents Red Cap well. We will continue to use Red Cap Plumbing for any other future work. Thank you for all of your expertise and dedication to excellence.
We had martyr at our home a/c not working at all he quickly diagnosed the condenser boards both were defective from power serge went and got new boards had us back running in a couple hours even checked whole system for us. He was amazing proud to have him at our home very well experienced ,exceptional person made the best decision calling red cap air thank you marty and your whole team
They came to fix a clogged drain in the sink and everything went well. However, shortly after they left we noticed the washing machine was clogged and not running. They said it was unrelated and just an unlucky coincidence. The repairman didn't even look at the washing machine or sink and still charged us $30 for the visit after we had already paid over $350 for the clogged drain.
Kelven Preston
3 months ago
Michael was very informative of what was happening to my A/C system . He ensured everything was explained in detail. Most of all explained the WHY!!!!
Jeff was great - he diagnosed the problem and got me on the right track. He went the extra mile to spare me some unnecessary expenses, and so the man works with great integrity. Jeff is welcome back here for any/all plumbing work. Would definitely recommend Red Cap - great service, transparent pricing.
David Eliasson
a year ago
Instead of looking to do a good job at a fair price they are clearly Hey how much can we get away for charging on this? They are website clearly showed drain clearage 99 low 185 average 300 high the guy came out didn't even take anything apart I just pointed to the sink and said that's clogged he went out to the Van... 379 he says I showed him the website it shows here 99 to 300 you said yeah maybe they haven't updated it whatever it's what it is.... Then they proceeded to take the $30 visit charge if you don't get the work done which I would have got the word done if it was where the website said drain clearance between 99 and 300
Do not use. We bought a new A/C unit when we moved into our house through Red Cap via Costco. Bought the maintenance package for 2.5 years. Upstairs unit also installed by Red Cap. Had the units serviced every 6 months. Every time I scheduled they kept asking me how old my unit was like I was brand new. Complained 3 months ago when during our regular service because (1) the new unit downstairs drain was clogged and I had to pay for it to be unclogged. This was apparently not part of the regular maintenance I had been paying for. Tech was not also aware of 2nd unit when arrived. Everything was blamed on management. Paid additional for (what I thought) for both drains to be cleaned. Fast forward to 3 weeks ago when the upstairs unit (which was serviced in April) drain clogged and overflowed causing $500+ damage to our garage ceiling. New tech came out. Had to pay again for the drain to be cleaned. Was very condescending. Notes from the prior visit didn't make sense. Again blames management and tells me that the tech is not paid for to service two units? No breakdown service guarantee, drains not covered. Complained again and never heard back. Buyer beware. False sense of security with the maintenance plan and the competency of the techs. Other companies will routinely clear out drains as part of their maintenance package. You would think that a company would be invested in keeping a/c units they installed in good working condition. They just want to upsell you every time they come on extras.
They called me last week to schedule an appointment to give me an estimate to replace my water heater. We set it up for first appointment (*8:00 am) this morning. At 7:59 am I received a phone call saying the technician was on his way. 8:45 I called the office and the person on the phone said he as in route but could not verify his location and to give him 20 more minutes. @9:15, still no technical and no phone call so I call to cancel. I run a business and when you say you are going to be at a place at a certain time you best be there or call if there is a problem while in route, never ever let a customer or a potential customer hanging not knowing what is going on. Red Cap is going in my book of contractors not to use.
I had made an appointment with Red Cap through Costco to have our water heater replaced. As we all have busy schedules these days, I had personally moved a morning appointment and agreed to a window between 8 am - 9 am. I received a call at 8:40 am the day of my appointment and was told that their technician would be running a half hour late due to an impromptu meeting they were required to attend. Leadership or management may want to reconsider putting their impromptu meeting agenda before a scheduled customer meeting.
Great experience with Red Cap Plumbing!Trevor came out to inspect the problem twice - amending his estimate appropriately!Thomas and Mike B. came on time on Monday. The worked expertly and efficiently to accomplish the task.First rate work. I would highly recommend Red Cap Plumbing.
Risen Wheeler....was very positive.polite.well mannered.and respectfully honest. Did an honest, awesome job. I appreciate you so much Risen Wheeler. I appreciate you too Jack .
Johanna Tausch
2 weeks ago
Will was very professional and thorough in dealing with our AC issues. He provided valuable information and advice to help us maintain the system. Very knowledgeable and helpful.
Stuart Johnson
2 years ago
We have used Red Cap as our exclusive plumbing company since 2009 and are very satisfied with their services. They are always available and promptly respond to any issues that may arise. Tonight they replaced a hot water heater which was leaking. Jon the tech did an outstanding job explaining the options as well as installing the new unit. All this on a Sunday holiday night. Thanks.
I hired Red Cap to re-pipe my 1940’s bungalow, there were several issues after the installation and I had a pretty poor initial experience. However all that changed when they sent Kevin Romero to my house. He was professional and went out of his way to address all the problems. I understand that in any workplace there are good competent workers and bad ones. All in all I would recommend red cap simply because of Kevin, and the fact that they did take care of the problems that came up after the job was done!
Travis Elijah
5 months ago
Christian was extremely polite and thorough with explaining what he found during his 6 months check up, and was very straight forward with pricing and his opinion of the severity of urgency of each item he found. Excellent work!
Cuda's Corner Store
6 years ago
Three years ago we used Red Cap to re-plumb my house. They did an excellent job and were very professional. When we had A/C problems last week we found out that our guy of 20 years had sold his business. We called Red Cap, already knowing it was time for a new unit and air handler. Once again, an awesome, professional job was done today! Very pleased with the new equipment, especially the new touch screen thermostat, LOL. Call them, you won't be sorry!!
Jace hamilton
2 months ago
Guy came out to unclog drains at my both of my homes. He was very kind, patient and knowledgeable. Did an awesome job overall.
Blake Howard
5 months ago
Red Cap has now completed three different plumbing and HVAC jobs for us, one of which was really complicated. They have been professional, responsive, and dedicated during all our interactions.The biggest job was taking our 25 year old water heater out of our attic, then installing a new one in a downstairs closet. It was not straightforward. They problem solved with us, made sure that everyone knew what was going on. When it took longer than expected, the plumber technician and his apprentice stayed late - until 9:30pm - to make sure the job was done and we had hot water.And they stuck to their original quote, even though the job was clearly way bigger and took longer than anticipated.Very impressed. I'm so glad we found a company to rely on.
Brenda Waggoner
a year ago
Donovan was great to work with. He explained all our options and completed the water heater install in a very professional manner.
John Stroncheck
2 months ago
I have to update my rating.Red Cap stalled my new air handler, air plenum (distribution) and outside AC 2 years ago.A little over a year ago, I decided not to use them anymore because there are too many anomalies with their work.Recently I noticed a leaky pipe from the distribution plenum. I attempted to have Red Cap repair it. As they had no notes saying that they installed the plenum, The tech said he would do it for $400. However, their notes does mention reusing a 14 inch plenum, the one that is currently on the air handler is four feet.I spoke to Chad, the tech Anthony's supervisor. Chad told me I was just trying to get something for free.I spent $6,000 on this system (which included a three year parts and labor warranty) I don't think it was free.Anthony was a good guy but red cap and it's supervisors are not good guys. I would stay away from Red Cap unless of course you like to be called a free loader after spending $6,000 with a company that doesn't install properly.Competent and thorough. Their process is disjunctive: Contractors install, installation department fields concerns, contractor returns. New problem, chief of installation shows up diagnoses, contractors fix. The whole process took two months. System is working well, cooling well and efficiently.
Used them for years, but no more with this company. A very, very expensive repair that should have been noticed during the last service. For the cost, a new unit would have been better.
I first found out about this company when shopping at Costco. There I wanted the services with membership and they are highly recommended and I see why. These guys are great. They're always on time and when your time block starts they are in constant contact with you until they arrive at your home. Upon arrival, they even sanitize themselves before exiting their vehicles and ask of your comfort level about social distancing and coming on your property before beginning work. Even dispatch is professional and in contact to ensure everything is running smoothly, efficiently and in case any problems arrive to communicate to the technician on further instructions. I use them for many services. I recommend them and refer them many times. The prices are the same as market prices but that's corporate America. 😀
LIARS AND CONS. $29 TO COME DIAGNOSE A KITCHEN DRAIN THAT IS BACKING UP A LITTLE IF A TON OF WATER RUNS AND REST OF HOUSE IS FINE. THEIR PAGE SAYS LOW OF $50 AND HIGH OF $350 IN STATE OF FL TO UNCLOGG MAIN PIPE. WITH $185 BEING AVERAGE. AND I ALREADY HAD TAKEN OFF THE THE TRAPS AND CHECKED CLEAN. THE CON ARTISTS DOESN'T EVEN LOOK AT ANYTHING AND STARTS TELLING ME I NEED $800 HYDRO CLEANING. THE OFFICE PROMISED HE WOULD ALSO SHOW ME CAMERA. ONCE HE FIGURED OUT I'M NOT GOING FOR $800 HE SPENT ABOUT 5 MINS SNAKING, WHICH FIXED ISSUE, NO CAMERA, THEN HE TOLD ME THE $29 REFUNDED ONLY IF IN CLUB'. LIES, LIES. HAD TO CALL OFFICE AND THEY SAY THEY WILL REFUND, BUT MORE LIES, THEY DON'T.
Kathy Zuclich
3 years ago
Vinny was terrific! Polite and respectful of our wishes to stay distant...my wife has a weak immune system due to her regular medications...he was fast and informative and shared our sense of urgency with the replacing of our water heater...Weve used Red Cap for a few years and highly recommend to all who inquire. Love the tiered pricing options the best! Thanks again!
Ellen Maiara, CMP
8 years ago
We have used Red Cap Plumbing twice now. Once for an emergency call and once for regular work.Both experiences were fantastic. They were able to resolve multiple projects in half a day and were really great people to have around the house.Just said goodbye to Carl who really went above and beyond to make sure everything was working just right.We couldn't be more pleased!
Jerry did good work and quickly fixed a leak in an outdoor copper pipe and installed a new cut-off valve I wanted to get replaced.Their initial quote was very expensive. I initially refused to have the work done. Jerry called his manager and they came back with a more reasonable quote. It was still more expensive than another quote I received, but I needed to get the leak fixed permanently. The price included some kind of membership where they will flush my water heater once a year.Once I got over the sticker shock and we reached a more manageable fee, Jerry quickly got the work done and was very friendly and competent. The repaired pipe and new cut-off valve looked very good and I haven't had any problems at all with the repair.I would use this company again. I highly suggest getting another quote or two beforehand, so that you will have a rough idea of what other companies are charging.
john woodard
6 months ago
Enjoyed Eric company. Very pleasant gentleman and easy to talk to. Explained everything I need to know. Job well done Eric.
They are not professional. The only thing they care for is upselling and getting more money from you. The technician installed a capacitor and charged me over $500. I found the same capacitor at Amazon for about $50... I purchased annual plan for tune up/maintenance and they were supposed to call to schedule the service. After nine months I called them and the technician came, just tried to to upsell me things... did not even properly serviced the unit...
The Red Cap team is very responsive and will work tirelessly to fix any issues that arise.
They did a great job. Personnel is always professional. Prices are high.
Red Cap was great from the first service rep who showed up to the installers. All very professional and respected my home.
Engineering ForAll
a month ago
Excellent service provided by MICHAEL H. 🏆. THe lady that answers the phone, Emily, is also very cordial and professional. I highly recommend this company
Kirsten Blake
2 years ago
I was very impressed with the service of Red Cap. I had a gushing bath faucet that I couldn't shut off. Not only did Miguel respond quickly to the problem, he did an outstanding job.Red Cap Plumbing is now our new plumbing service.Thank you so much for a job well done!!
Alexander Montalvo
7 months ago
The redcap crew was very responsible professional and most of all caring to our needs. It was freezing one of the coldest days of year. Redcap went out of their way to make sure my wife and I who are elderly, were made comfortable. it is this kind of service that will keep us coming back to redcap and recommending people to your service. Thank you again for such great employees happy New Year.
Niki Bradshaw-Cole
2 years ago
Brandon and his partner were by far the best 2 plumbers I've had out here for this issue. We live in a condo and share a main drain with my neighbor. They did not leave until the job was complete and to their liking. I will specifically ask for these 2 gentlemen anytime I need another service from Red Cap!!
customer beware!!!!this company in tampa has been caught in bank fraud by using the checks that you paid to them and they intern change the way they cash it. they use the routing and banking numbers off the check and then input a different number instead of what you wrote on your check so if you wrote $400.00 they can input 7,000.00 and the bank will say that it's legal until you catch it and bring proof of the physical copy of your check that you wrote to them and include that you never gave them permission to do that. i have reported them to the fdic, federal trade commission, and my own bank which after several discussions finally realized that this company committed bank fraud. the federal trade commission will not tell us what they find out and what they have or will do but the fdic has also confirmed it was also bank fraud. it doesn't matter how much the amount they take is more than what you wrote, even if it's 2.00 it's still fraud.
larry chappel
3 years ago
Red Cap was great, showed up when promised. The technicians were very professional. Jack and his team were top notch. Rachael in the office was also very helpful . Thank you all for a job well done.
Eduardo Torres Torres
3 years ago
We are really happy with our experience with them. Brad, the sales rep was very helpful and gave us a competitive quote for a full house replumbing job. He also added some extra services for us like changing out some problematic faucets and installation of our existing water softener. The plumbers were professional and did a good job with everything while minimizing the mess. They had to send a plumber back twice to complete the water softer installation for me until we had all the necessary parts. John did a great job with getting it all done for us . This was a huge job and a big investment for us. Overall we are happy we went with a reputable company and would recommend them to others.
Kristin Fleming
3 years ago
Jarrod was a wonderful technician. He came and diagnosed and fixed our AC quickly. He was very professional and asked if we wanted him to wear a mask. Kept his distance outside our door until we answered and invited him in. Jarrod will be our technician from now on.
Bob Kralowetz
2 years ago
Not decided on use of this firm yet for our project?Brad Cohen was very thorough and professional in presenting different options for the job we were contemplating. His knowledge of the situation pointed out several flaws we were not aware of. If we go forth with our project, we will most likely use Red Cap Plumbing.
I’m very pleased with the Red Cap service techs, Jose (Went by Joe) and Blake, who put in the new A/C unit at my home. They were professional, friendly, and cleaned up thoroughly after they finished the job. Outstanding service!
Amber D Margarejo
3 years ago
The plumber that was assigned to my house Eddie LaRue showed up right on time which was awesome because you normally have to wait between a window period. He was very knowledge and efficient while replacing our garbage disposal. I would highly recommend him and this company!
Please do not use this company. They are horrible.This company was hired to re-pipe and install a new Marathon 50 gallon water heater costing 1200. First, they knocked out the plumbing system in the back of the house so the irrigation system does not work any longer. They instructed us to use a hose if we need water back there. Then, they tried to install a 40 gallon water heater. That was sent back. They came with a 50 gallon but not a Marathon as indicated on the invoice. Rather, after a price check it was a unit costing 600 dollars. Additionally, their man who worked in the house to re-pipe, clogged the bathroom sink with debris. So, the water does not go down adequately and fills up the basin when turned on. Also, they left open spaces in the areas they used to go into the walls and ceilings to obtain access to the pipes. Someone came eventually and duck taped the areas. This was near a 10,000 dollar job. We have called 3 times so far asking for the the water heater that was listed on our contract. Names such as managers Kyle and Rachael have been thrown around but no one has rectified this issue. Please use another company those stars that boost their ratings are by people they know. Just horrible service all around. Not to mention not honoring their contractual obligation.
Vincent Stile
4 months ago
Paid $59 for there TV special ac tuneupThey didn't do a thing except take pictures and tried to sell me $1500 - $2500 uv light system and oxidizer. The paper work I was sent via email all was blank like the system efficiency report and Customer check list .I feel like I paid $59 for a estimate on extra equipment which should be free. Won't use them again
Zachary Niebauer
3 years ago
Brad and Jose did an awesome job installing my new AC. They arrived on time, got right to work, and knocked it out fast. No problems. They were great and explained all the new features and walked me through how to use the wifi thermostat.
Great service, Technician was excellent and very knowledgeable.
Technician went above and beyond what was expected. Very happy with finished product/job.
mathew harrison
3 years ago
Mr. Joshua from Red Cap Plumbing, was very friendly and professional. He spoke well about the company he works for and seemed quite knowledgeable in his field. In my opinion, Red Cap was thoroughly efficient, timely and financially very fair. I would absolutely recommend this company for any plumbing services.
William Garber
2 months ago
Team came out and tackled a leak at the water meter. Found another leak (or possibly hit with shovel), either way they corrected the problems.
I do NOT recommend Red Cap. We were getting our kitchen re-modeled so we hired them to disconnect the kitchen plumbing and stove gas line and then to come back 2 days later to re-connect everything. The first part went fine and everything was disconnected. Two days later, however, nobody showed up to re-connect during our given time window. When I called the customer service rep gave multiple different excuses but said someone would come out soon. Still nobody came and I called again and they finally admitted that this person wasn't going to come. I had to call to hear from them.- twice. They were just going to keep lying to me. They tried to reschedule but I told them to send an after hours person which they did. The after hours person came and got the sink and gas hooked up, but didn't do a second part of the job which I said was fine. However, he still said I had to pay the full amount and then to call customer service for the refund of the second part. It was late so I just let it go. However, I then had to call them 3 more times over the next two weeks to get my refund. Nobody even had the courtesy to call back or discuss the issue with me. Based on the terrible customer service and communication I received I highly recommend that you do NOT hire them.
Michael was awesome. He did a very thorough job. Everything was explained clearly and very professionally.
Donavan came out and replaced our kitchen sink. He was knowledgeable, friendly and professional. Overall happy with the experience with red cap.
Rarely write reviews, but super impressed with this company and the friendliness of employees.Excellent, fast service. I am on a maintenance plan and my AC unit stopped working. A technician was out to do a repair estimate within an hour. Technician was not pushy and discussed options. I made the decision to replace the unit since it was older. The next day a knowledgeable and friendly HVAC engineer came out to discuss options (earlier than scheduled) to ensure they could do same day installation. He was very thorough, including discussion about future home plans (selling, renting, etc) to ensure right investment was made. Great financing and extended parts/repair coverage options. 💯 recommend.
Linda Hernandez
a week ago
Juan was very professional and friendly, he did an outstanding job. Wish we had more like him in this world.
Tasha Kalista
2 years ago
Friendly professional service. Steven, my technician, was prompt and communicative. From my first phone call for an initial appointment, I had a water heater system check on my existing unit and subsequently a new water heater installed within 4 days! Highly recommend this business.
Ronald Slaton
a month ago
We have used Red Cap Plumbing for years, and have always been satisfied with their service. So much so that we have never thought to look elsewhere or even comparison shop. Yesterday, I had the pleasure of having Juan Lopez as our service tech, and if I needed yet another reason to stick with Red Cap, Juan was it. He is professional, courteous, extremely thorough, and has great people skills. And if you ask a question, he makes sure he answers *your* question, not the company interpretation of your question. He is a fine technician and I hope there is a way that I can request him specifically on future service calls. Six and a half stars!
John Maruszak
3 years ago
Called in early afternoon to get main kitchen drains unclogged. Expected to make appointment for within next few days. WRONG! As soon as information was told to their courteous customer service person, I was told it would be possible to have service plumber at our house in about 2 hours TODAY! Received an email, confirming my appointment for between 4 and 6 P.M.. Even then, I received a call from their customer service person, stating that they had a plumber available sooner than expected, would that be okay? You bet it was! Within an hour of calling, their professional plumbers arrived; and in a courteous and thorough review of the problem, promptly took care of the trouble.We highly recommend Red Cap Plumbers.
I am very frustrated by the lack of communication and laissez-faire attitude this company has. I scheduled an appointment for an initial service and was told to be available between 10-2pm. It is currently 3:53pm and I have just been informed that the technician “may” arrive between 4:30-5pm. I found this information after I initiated contact with the office.Additionally it was expressed that the technicians don’t have time to call their office to update anyone on timing and yet somehow, the dispatcher is able to give me a new arrival time.This has been a disappointment and a waste of an entire day.
richard sauder
2 weeks ago
We have used this company for quite a few years now, and they have always done a terrific job for us. They arrive when they're scheduled to arrive. Their employees are very knowledgeable and polite. We have great confidence with them when they're on site. We've used them for difficult to find leak detection, used them or several 100 gallon water heaters, all sorts of jobs. Their systems and processes are spot on.
They were great. Very thorough and informative.
John did a great job. He was honest and thorough, and informed us of some things we didn’t know. He was very courteous and professional and easy to talk to. Highly recommend
Jordan was the tech, a very professional and nice young man. He was very thorough and knowledgeable. He showed me several things that were very helpful. He advised me of potential future issues, but did not push unnecessary services. I would highly recommend this company and Jordan.
Cheryl Morris
a month ago
Kyle provided excellent service and went above and beyond to provide us with information and knowledge so we could truly understand our situation and our options. Highly recommend!!
Rosita Adams
2 months ago
Simon was very knowledgeable of his job very professional very kind and help me get through help me get through things that I didn't understand and was excellent at what he does I recommend that you give him a raise as soon as possible thank you .for helping me.💯⚖🔥🙏😇
Thomas sold me on this company. After having multiple estimates, Thomas's knowledge and professionalism with thorough explanation of work he would do and services that would be provided sold me. Also provided 3 options with written quotes. When calling in to schedule the quote and then installation, the customer service representatives were very nice and provided correct information. Tyler was one of the representatives who provided good customer service when I called to ask an additional question.
Debbie Hammerberg
2 weeks ago
Red Cap has excellent customer service. Our AC was fairly new and it stopped working. Red Cap came out and determined we needed a new AC and replaced with no problem. Everything was covered under warranty. They also provided us with portable AC units to keep us comfortable until the new unit arrived and could be installed. The entire process only took 3 days from start to finish. Our installers were courteous and they left their work area very clean. We will recommend Red Cap to anyone that’s needs AC work or replacement. They are a great company!
Robert Wade
11 months ago
The work was done well and on time. I wish the owners would send their kids to school with an instate tuition instead of Yale. Much cheaper. :)
Bobby was fantastic and very knowledgeable! He quickly identified our AC issue and when to work fixing it. We appreciated him so much.
Thanks Bobby
Just got a quote today. Quote was in line with competitors, Erick, our technician, was professional, courteous, & informative. He answered questions willingly & did not seem to hide anything or mislead us in any way.The hard part will be deciding which company to use, as the pricing is all similar.
Justin Morrisroe
4 years ago
Mike Gregorio came out to fix my backed up kitchen sink. He was respectful, kind to me and my son, friendly, and honest. When he saw an opportunity to save me a few dollars, he let me know. He presented my options, and gave his professional opinion, but never tried to hard sell or up sell me. Mike was on time, kept my home clean, worked diligently and fixed my sink. I was so impressed with Mike, as a representative of Red Cap that I decided to sign up for their Family Comfort Club. If all of Red Cap’s techs are Mike’s caliber, I am in excellent hands! I would be honored to have Mike dispatched to any future calls on my account.
Our AC died on the weekend before 4th of July. Within 2 hs we got a crew trying to repair it and when confirmed not possible, we got a replacement equipment delivered and installed next day. Amazing service !
Brittany & Shawn OMalley-Wehking
3 years ago
I hardly EVER leave reviews, but I had such an outstanding experience with Alberto today I couldn’t edit to leave one. Who wants to deal with a plumber, am I right? Gross! He showed up early, very pleasant and professional. He maintained Social distancing practices and was very patient working over the phone with my home warranty company. The pricing was fair and he got the job done in a timely manner. I am also being scheduled for a free full diagnostic run down just to ensure there aren’t any other underlying issues. As I recently moved into this house, and it’s old, that’s a great service I wasn’t expecting to be offered. I would hire Alberto to work for me in a second. He needs a raise!
Blake is an asset to the company. His professionalism is a+ he took the time to explain what a re-piping entails materials, permits, cost. Is a costly job so it is important to get information to assist you with the decision.Thank you and your team of installers for the wonderful job. Adam was very nice and put my mind at ease! Everyone one involved thank you 🙏
I won’t take nothing away from the guys that did the work they stayed with it and got it done. They get 5 stars. The sales man did not disclose all info. And when asked a certain question about the financing he said no. Low and behold I just found out differently from my mortgage provider. Permit was applied for and still pending been 3 months and all they say is we will find out and call you back. No call back. I have to keep calling and calling and calling. Lesson learned and would never recommend them.
We had a backed up sewer line and John B. From Red Cap came to our rescue afterhours. He did not give up to solve the problem, and got us back and running again even though it took till midnight. Very polite and knowledgeable! Cannot recommend him enough. Thanks again!
Red Cap and Brandon Skidmore saved the day for us AGAIN! This relentless heat wave we are having took a toll on our unit but they came out and had it running again. A total of 4 hours from the time I called until the cool air started flowing again!! I highly recommend them!!
Jennifer Jones
a month ago
Always very professional and friendly and go above and beyond to make sure to get us scheduled in a timely manner.
Gerard Lonergan
10 months ago
I've been trying for over a year to resolve a pricing issue with Red Cap. I believe I was overcharged for the AC unit they installed. Recently, I've left several messages and no manager has returned my call. The last time I spoke to a representative he told me that he was going to send an email to the manager AND copy the owner of the company. Guess what? That was over two weeks ago and I still haven't received a call. The company claims to be very concerned about providing good customer service but that has not been my experience.
Steven was on time and finished the job in 3 hours including having to go get parts. He explained everything fully as he went along.Highly recommend.
My experience with Red Cap Plumbing is OutstandingThey do quality work at a reasonable price and have Excellent service to the customers. I had used them once before and was very happy and called them again this time. Edward was amazing, knowledgeable friendly as well as meticulous in his work. I will always use them again
R’Cittio Martinez Was very helpful and respectful. He installed a replacement honest water system free of charge and his temperament was very pleasant. Thank you!!!
Renata Berrios
a year ago
Our thermostat and AC suddenly stopped working yesterday in the afternoon. We had our new system installed in March 2022 and it came with a 10 year warranty for labor and parts. I called around 4:30pm to have someone come take a look; 7:30pm Brennan arrived and had everything ready before 8:00pm. As soon as I explained what was happening he already knew what was wrong (clogged drain pipe). He quickly got it fixed and was very polite, knowledgeable, and nice. Been a pleasure working with Red Cap Plumbing and Air so far.
Ramon , had came out on a Sunday to helped clear my tub drain. He has friendly , fast , and efficient. I would highly recommend Red Cap Plumbing and ask for Ramon.
Prof. Glynn Torres-Spelliscy
2 years ago
We had our water softener's resin container explode on us, sending resin all through the pipes. It was quickly repaired and we had a new system installed the next day. I appreciated the promptness of the response. The products they offer are not for the budget conscious, but the quality is high.
Mike Vanaskie
5 years ago
Chris arrived on time and quickly understood what we needed to have done. He gave me a fair estimate on cost and time, and went right to work. He completed the task of removing the water tank and cleaned up after himself. He was polite and professional yet friendly and personable. A very good experience.
Beverly Wahrmann
10 months ago
He replaced the water softener entire system and setup a maintenance plan for the water and AC systems. He came back to fix a problem with the water softener system and stayed till he was sure it was working properly. He was courteous and considerate.For this second visit he did his checking and kept me abreast of his findings and recommendations. I opted to have him make the necessary fixes at this time as the figure he quoted to replace the heating system was beyond my budget.RED CAP tends to be very pricey. He did a good job and took time to go over all the systems.Nvisit
We had an excellent experience with Red Cap Plumbing and Anthony! We contacted them for a 2nd opinion after the local company we've been using gave us a 'shady' diagnosis on an A/C issue. So thankful we called Red Cap- not only did Anthony do a thorough check-up (more than the other company by far), but also questioned what we were originally told as well. Thanks to Red Cap and Anthony, we saved over $1k!2 morals to this story:1. always go with your gut if something seems shady.2. Call Red Cap for all of your A/C & plumbing needs!
Julie DelVecchio
2 months ago
Omar did a great job. Thanks
Robert Williams
3 years ago
As a whole red cap is awesome. The installers Jack and Jennifer were awesome very knowledgeable and fast with there work. The reason why I took a star off is because some people on the sales team Micheal Howard decided bc we are not the home owners he just stopped talking to us about what needs to be done. The home owners has used you guys for five years and we have been in this home for almost three years. The other employee that we have had come out to the home. Did not have a problem discussing things with us. The way he conducted business is not good for the company. It could have easily been fixed. Like tell us what's going on and what needs to be done. The homeowners and the renter have the right to know these things. If you are not the homeowners then Micheal Howard does not want to talk or explain anything to you. Not a good practice at all
Samantha Martinez
a year ago
We requested Red Cap come out to unclog a toilet and repair an emergency water valve. We called around 9am and Adrian Miranda showed up at 12. He even called to inform us what time he would arrive. Adrian was extremely professional thorough. He explained what he was doing and why. We conversed about the business and he was so proud to be a part of such a professional and caring company. Our experience was exceptional and I would recommend RedCap Plumbing to anyone who asks.
The guys that come out to my home are always knowledgeable, professional, uniformed, polite, clean, friendly, they’ve always gone above and beyond when they’re here. I appreciate them very much and wouldn’t use or recommend any other company. I’ve been through a lot of companies over the years I can honestly say this is the best I have found. I also wouldn’t allow any other company to go to my mom’s home.
Steven Maravillas
2 years ago
My air handler motor shorted out due to a power surge. It is less than 2 years old. About 10 months ago, the Red Cap a/c repairmen told me I should have a separate surge protector on the a/c and air handler, but I did not do it. Next time, I'm listening to Red Cap. Anthony was very professional and knowledgeable.
William was my technician, and I just wanted to recognize him for his professionalism, knowledge, courtesy, and communication. I’m going to request him (if possible) for all my AC service needs, and I’m going to sign up for the service contract since Red Cap hires and retains workers like William.
Matthew Coffey
a week ago
Curtis was very knowledgeable, straightforward, and honest. You don’t get that often these days and it was greatly appreciated!
Errol Dreyfuss
6 months ago
The best technician that I have had service my home, Absolutely one of the best service calls that I have ever had. Early arrival, full explanation of all services. Could not ask for better professionalism
11/16/2020Another great visit from Red Cap today. Will Cunningham did a really good job explaining what he did and what he found. Thanks.5/26/2020Semi-annual service today by Anthony. As usual great job on cleaning and servicing my Lennox heat pump. Thanks Red Cap.I had a heat pump installed a few months ago. For some reason yesterday the condenser would not turn on. I had that problem a week after install but it went away. When the house got to 82 it turned on. Stuart came out and found the problem to be a wire connector that was just touching the motherboard. Enough to keep it running but if conditions changed it would not turn on. He fixed the problem. What a great guy, polite, knowledgeable. What I have come to expect from Red Cap.10/22/2019Stuart came out today for my annual service. I was happy to see him based on my experience previously mentioned above. He went through all aspects of the annual service items. Showed me areas that I need to keep an eye on and suggested ways of keeping my AC unit working properly. I am extremely happy with Red Cap, more importantly the service I received from Stuart. Great guy!
Michael and Anthony were both extremely professional, knowledgeable and friendly. They took the time to answer all of my questions and gave a thorough assessment of my systems current condition and needs. Could not have asked for a better experience. Excellent job to you both!
Cheryl Capelli
2 weeks ago
Adrian was very professional, honest and respectful. He explained everything he could do and how. His work was thorough and he cleaned up afterwards. Very good service.
I am not one to write reviews...but if you can't get management to respondI had a small leak in a toilet and after them trying to sell me air conditioner service I agreed to a major rebuild ($30 of parts) for $342.89...more than double of new toilet. I realized the toilet wasn’t flushing properly so I called to discuss. No return call so I called again 2 days later. I told the manager Jason I would give it a few days to see If it would improve. It didn’t so I called a Jason again to get someone out here. I left him messages last Friday, Monday, and Tuesday...even asked to speak to someone else but they said there was no one else.So here I am...waiting for Red Cap to repair their shoddy work ( my 6 month warranty doesn’t help if they ignore me). Not sure what to do next? Better business bureau?Only good thing I can say was the service rep was on time...although he left grease all over the toilet seat.Not a satisfied customer
After we closed on our new home in September, my husband and I purchased a Lennox AC system from Costco and Red Cap Plumbing and Heating was the company that installed it. Our technicians were Jose and Brad and they were fantastic. They were so good at what they do they saved us $1000! We thought zoning would be required, but they determined it wasn’t needed, so we ended up saving. They installed everything beautifully. They were kind, courteous, and professional. We were told more than once by others that we had their top team doing our installation. I believe it! We have been very happy with Red Cap! Highly recommend. 10/30/2020- Now it’s a year later and we just had RedCap service our AC and air purifying system. Justin was efficient, knowledgeable, and friendly. He took care of the servicing for the AC, and we signed up for the annual service plan. It includes plumbing and AC for a reasonable amount. We are very happy with RedCap and highly recommend them!
Franklyn worked fast and efficiently. He provided advice for me to follow so that the issue wouldn’t happen again. I am pleased with all of the Red Cap services that I’ve received since purchasing my home. I recommend this company for new first time home owners especially.
At first I was not so happy but I finally got the right outcome great team work Noel and Glendon
Adan completed our the service of our A/C on 5/5/2016 and did a great job. A few days later the fan went out and he came back out and was really professional especially since he knew I was upset because I had to be with out A/C all knight while the lines and coils defrosted. Great technician and very, very professional and understanding.
Steven Anderson
2 months ago
Justin King came out and installed an Ice Machine for Cort Furniture Rental. He was polite and professional, he also completed the install in great time. Red Cap came out and gave us a quote and the balance due was exactly what they quoted us. I would highly recommend using Red Cap.
They sent an angel to our home tonight. Adrian came in and immediately identified the problem. He displayed confidence in his plan to eliminate any issues and he assured us we would worry no more. He finished the job and gave educational information so we understood how to do proactive maintenance. In Adrian you have someone who truly represents the core values that Red Cap stands by. Thank you for a piece of mind and a friendly expert plumber we cant count on. Jamie and Juan
Shelby DellaRosa Ketchen
6 years ago
Will definitely use again if I need a plumber! Red Cap got John Guzman out the same day when other folks were scheduling 2-3 days out. John Guzman was courteous, efficient, knowledgeable and very professional. He was also fun to talk to as he worked.
TL;DR: Do NOT waste your time or money.Updated Review: We had them back out this past fall to lower our kitchen drain pipe and reinstall our garbage disposal and reverse osmosis system after we installed a new sink.At the first visit, the tech lowered the drain pipe and reinstalled the disposal and reverse osmosis system. After he left, we had a leak in the garbage disposal and noticed the reverse osmosis system wasn't working.The same tech came back out, free of (additional) charge and fixed the leak. He then told us the reverse osmosis system was broken and that we should buy a new one.After he left, I took a look at the reverse osmosis system and found he had forgotten to open a valve. Nice.A few weeks later, we discovered the garbage disposal was leaking again. One of the three screws on the upper mounting ring had actually fallen out! I asked them to come back out, but to send a different tech. Even though their work was shoddy, they still charged a trip fee. The second tech told us the problem was a gasket and that we would need an entire new garbage disposal system. He also asked, So your total is $x. I'll go ahead and add you to our membership plan too, correct? Argh. More undesirable sales techniques, extra charges, and sketchy professional opinions.I told him no thanks to all of the above and sent him on his way. When our water heater broke, there was NO WAY we were calling these guys again. We had Cass Plumbing come out and fix the water heater. Then, I asked them to look at the garbage disposal.Turns out all we needed was some additional plumber's putty and boom: problem solved.Don't waste your time with Red Cap. They'll sell you stuff you don't need and declare still-functional equipment as irreparable.Initial Review: We had them out to unclog a bathroom drain and they did well. Offered to sell us a few services but we declined/
When I called a tech arrived within a few hours, talked me through the process, performed the process, cleaned up and informed me about other free services offered by the company that can help to identify potential areas in the future. I always get great service whenever I use Red Cap.
Red Cap plumbing was a huge help to me on short notice. Steve showed up on time. He was friendly and professional. He was able to repair my plumbing issue in a timely manner. Because we’re still in Covid times - Steve wore his mask upon entry and throughout the process and left with it on.I was really impressed with Michelle of Red Cap - she handles all service calls. She kept me up to date on the appointment and any schedule changes. Because they had my phone number, I received a text with a website to go to showing me a photo of my scheduled plumber prior to his arrival - it states background checks were done on each employed plumber..that alone made me feel secure.Red Cap was much more reasonable than I expected. I highly recommend them and if need be, I will definitely call them again!Thanks Steve and Michelle!!!
Larry Drewson
10 months ago
Waited on hold for over 10 minutes both times I called… only to get someone who asks me if I have Covid symptoms?! Out of the three other businesses I called for an after hours service call, they were the only company who could not get anyone out within 2hrs and the only company still overly concerned with Covid still?! Do not recommend!
Simply had Eric come over to give an estimate on the work I want done. He explained all of what was needed to be done and he gave me a rough verbal estimate of the job. I was preferring a written estimate. I have one other company coming over. Will make my decision at that time. My wife and I will see at that time if Eric will live up to his words.
Brett Yancey
8 months ago
Steven was great and took care of all our outdoor plumbing issues(broken spigot). He was up front and honest so there was no surprises. We have used RedCap in the past and have always had a great experience and service. Highly recommend them for all your plumbing and AC needs.
everett casas
4 months ago
The responsiveness and service and people that come to the house to fix the issues is 5star quality. Always nice and helpful. But after spending >13k on a full system, and have it brake during the first cold front 3 times is ridiculous. That’s too much money to spend for these issues. Optimistically Waiting for the top guy to get back to me to see if they will hold themselves and their products that they sell responsible.
Benjamin A. Burgess Cathey
8 months ago
William was excellent. He explained how he would diagnose, then what he found as the problem (a short in the low-voltage heater wire on the compressor), then how he would repair it.
HVAC Michael Perchitti did an outstanding job servicing both of my air conditioners. He ensured that both units will be able to operate at a high level throughout the hot summer season. He is very professional and an outstanding representative for Red Cap Plumbing and air.
Tammy Jefferson
2 months ago
Isaiah came out to give me an estimate on AC repairs and was very pleasant and knowledgeable of his work.
Mark Herman
10 months ago
Just signed the paperwork for 2 new ac systems for the house. Cody with Red Cap was great! Consultative approach to our individual needs was exactly what we needed. Install tomorrow/next day. Highly recommended!
Michelle McLaughlin
2 years ago
Henry came on time, diagnosed & fixed my inside AC unit. He was very professional & kept me informed of his findings & progress at all times. I would highly recommend this service & will definitely use them again.
Bobby Williams was a pleasure to work with. He was able to get the job done in a timely manner as well as maintain such a positive attitude throughout the process. Bobby was very knowledgeable and did not mind taking the time to explain what needed to be done in order to fix our unit.
I had an interesting experience. Originally we went with red cap for our new air conditioner due to their reputation. Right after our warranty expired we had a leak right in the middle of a long stretch of very hot weather. The first technician came out and provided less than desired work and gave very poor options. We called customer service at red cap and they understood our situation and concerns. They had another technician come out and quickly resolved our situation and at a much more reasonable cost. This impressed us tremendously. It is hard for a company to be perfect all the time and red cap wasn’t the first service attempt but they listened and understood their mistake and made it better. To us that show’s character and ultimately honest in an industry that can easily take advantage of their customers
Adam and his team did an amazing job! They were extremely thorough and pleasant. I would definitely recommend them and request them on future AC jobs.
Gerald Fanning
4 months ago
Joe was on time and went right to work. Explained everything he was going to do and completed it in a timely amount of time. Was very personable and what I would consider an outstanding employee.
Lewella Landry
3 months ago
Anthony was thorough, and when he figured out what needed his help he gave us 3 options and how much it would cost.We appreciated his low key approach and gave us space to make a decision. He did explain what each part did for the whole system.His partner Hayden who was in training will be a good worker.
Karen Coggins
7 years ago
I had a leaky disposal & thought I would try Red Cap. Within 40 min Carl Mirabile was at my door. Very pleasant and knowledgeable, he gave a quick assessment and he ran down all the options. I selected the best option for me and while he was installing my new disposal we had a wonderful time chatting and sharing laughs, it was literally the most pleasant repair experience I've ever had. If those other plumbing choices I've used had Carl, I would have continued to use them, but now I'll be using Carl at Red Cap, what a wonderful guy!!!! Thank you for the excellent service & laughs on the side!
Janet Heitler
3 years ago
I had a horrible situation with my whole house plumbing. Jack, Patrick and Lewis were a great team. I was worried about everything and the assured me it was going to be fine and they were right. They arrived everyday ready to tackle the task, and at the end of the day they cleaned the areaThank you to Marty and Thomas alsoThank you Red Cap
Jessica swartzentruber
5 years ago
Adam H and Eddy were my technicians today and they were great. They were very thorough in the explanations of what needed to be done. Both were very friendly and personable. The job was completed in a very time efficient manor and they even walked me through everything they did. The job site was left clean. I wouldn't hesitate to call this company with any future plumbing needs.
Christopher Burger
4 years ago
Jerrod did a excellent job on my A/C. Very knowledgeable and stopped and took the time for me anytime I had a question . Explained to me everything in detail. Did not try to upsell me anyting was up front about all pricing. They have a pricing book that shows you what they charge which is a great thing instead of someone telling you just a random number off the top of their head. Will definitely use it again. It was a wonderful experience dealing with them. 07/17/19. Jon with redcap plumbing came out today very wonderful experience very professional explain to me all my needs explain to me everything in detail didn't try to push anything on me second time I've had redcap come out second time I them a 10 out of 10 very professional company very very very wonderful company and employees.
Gabi & Sebastian did a great job. They worked from 0830 to 6pm to get our softener & hybrid water tank in. Once again, Brad was out for a walk through of the job and checked with us to make sure we were happy with everything. We couldn’t be happier with them & Red Cap Plumbers.
Kelly Lemming
3 years ago
Justin was outstanding! He was fast and efficient. He went out of his way and even fixed some things we didn't know were broken. He was just amazing. I will recommend Red Cap Plumbing and Air. I was very thankful and impressed! Thank you Justin for being so professional and going above and beyond.11/22/19 Upon his efforts today he said that he found wipes in the line. We do not use wipes except for cosmetic facial wipes that have never been used in that house except for the night before when he was there the first time, because we had just found them as we were still unpacking some things. I know that nothing goes in the toilet except toilet tissue and so does my mother and daughter. Thank you for your time in this matter.
Shannon Linder
2 years ago
I purchased a new AC system and I'm extremely disappointed in the follow-up customer service.The sales and installation went perfectly.I called and made an annual maintenance appointment for AC/Hot water heater- The day the technician was supposed to show up, the company called me within 45 minutes of the start time since they didn't have a technician available that day. I was understanding even though I took off work to be there. Sales told me at this appointment the technician would review maintenance contract options and enroll me the same day.Now a representative calls to try to sell me maintenance service. I let them know they canceled it and they said they called me and left a message. I did not receive the message and I do not believe they called me. This was also at the beginning of the pandemic. Wouldn't it have been appropriate to reach out to a customer that received a poor experience one more time?Instead I receive a sales call after the included maintenance recheck is considered void.While I was planning to sign up for AC and plumbing services, why in the world would I do that now.I am extremely disappointed in this company.
Terry Cleveland
3 years ago
Your tech Robert came to my house and was simply the best! A very honest Gentlemen. He did all he could do to get the Job done, I just have a bigger problem. Thanks Rob! It was a pleasure meeting you, keep up the positive energy! *****
Juanita Linares
a year ago
The young man who came out was very professional, kind, polite and honest. His name is Brennan. I gave him a hard time about how young he looked and asked his years of experience. He replies by saying, “I hope you can say you had a good experience and are happy with my service once I’m done”. He was very thorough and did not miss a beat on anything. He was very informative and not only told me parts that need replacing but he showed me as well. This awesome young man did an amazing job at explains everything to me. He actually taught me something new that I heard differently in past experiences. Next time I need service or repair work, I only want Brennan to be assigned to my job. I would definitely recommend Red Cap and Brennan to anyone.
Delma Rodriguez
2 years ago
Project #2 Just needed to get an estimate on a new A/C unit. Anthony was great. He was on time, her cordial, extremely informative, and answered all my questions. Appreciate the professional attitude.Project #1 (replacing the pipes outside to the sewer) was completed in three days. The crew was here when they said they would be; they were as neat as one could be digging a trench; they were courteous and respectful; and they kept me informed throughout. I highly recommend them for this kind of project.
Diane Panone
5 months ago
Eric and Benjamin were friendly, respectful, both very knowledgeable. I have used Red Cap three times and will again as needed. I recommend them to anyone.
Richard LeBlanc
3 years ago
Recently replaced my hot water heater. I initially had another company come out and they refused to work around some shelves that were installed. Zack with Red Cap took the time to work with me and come up with solutions that didn't require removal of my shelves. He was professional and enthusiastic, make dealing with tough situation tolerable. They were a little pricey compared to the first company, but considering their service, it was well worth it.
Megan Edwards
2 years ago
Anthony was professional and helpful. He let us know exactly what our AC system needs and explained everything. He let us know what to expect when we are ready to make the repair and the cost if we need another temporary fix. We will continue to call Redcap and request Anthony for all of our AC service and repair needs.
AlthoughI am not in a position to judge quality and value I am certain no one could have done a better job. Jack noted several small things while replacing sewer pipes under my house. Avoiding possible future problems. He and his working partner arrived on time kept me informed. I dealt very comfortable having them in my home for 4 days.
When quality and craftsmanship are important and you want the work to last so that you do not have to revisit it later these are the plumbers you want. Arsenio is great.
Just had our first experience with Red Cap Plumbing to replace our pressure balance in our bathroom. We absolutely loved working with Gary Capes (our service technician) who went the distance for us in finding the best way to replace it without doing damage to our existing tile. He was fantastic and very fast. He showed up on time (after work) - which was a major plus for us. We will continue to use Red Cap Plumbing for any plumbing issue in the future. Definitely give them a call if you need a fast, reliable plumbing team that isn't out to price gouge you!
Yves Jacobs
10 months ago
My service technician Adrian came out for a service on my water heater as part of my subscription. He was very friendly and provided useful information on the system while performing the service highlighting how my current system can be improved without feeling pushy for a sale. Awesome experience and will look into the options presented.
Mitch Baylis
2 months ago
In August 2021 I bought a Lennox 5.0 ton 14 seer hp AC unit. I bought it from Red Cap because of the 3 bids I had they came in cheaper ($10K). The installation was fine and I thought everything was perfect. Six months later they come out for a courtesy visit to make sure everything is working good. Then they tell me I need all new duct work, about $12K. I had others look at it and they told me it was unnecessary, ducts were fine. Now 1.5 yrs later the unit isn't working, I call them out as it is under warranty. They told me the drainage system can't hold the unit. I have to dig up the ground. second time, they tell me they can drain it for $550 or for $660 they can come out twice a year. I called another company who drained the pipes for $103. They get you in cheap, but seems like the MO is to keep up selling you things you don't need. Well you don't need them, they are not honest.
After an extremely frustrating day, when we had all reservations made for a four-day trip to Mass., John arrived from Red Cap and unclogged the line from our house to the street. It was incredibly hot and he had to go up on the roof to unclog it but he was so pleasant and explained everything that he was doing. It was really a pleasure having him do the work for us. Company owners please take note. Thank you, John!
Jose Fuentes
4 months ago
First time using them very quick response. Nice quality work and very good customer service. I definitely won’t use them again.
I spent all day trying to clear a clog in my kitchen plumbing and even called out a different company who wanted to charge a ridiculous amount. Alberto from Red Cap plumbing was able to come fix the problem after hours for an outstanding price and did an amazing job.
Brett Johnson
9 years ago
We just had Red Cap come to our house to look into an issue we've been dealing with for months. Our tech was Mike K. and he was the most knowledgeable and personable plumber we've dealt with to date. He was fantastic and made us feel much better about our situation. He did an outstanding job and we couldn't be happier with his service and friendly attitude about the whole thing. Thank you Mike!
One word: Dedicated. Adrian Miranda did not give up to take care of my problem he was working on my issue longer than average it was a pain but he did it with a smile on his face. A true asset to the Red Cap team, very knowledgeable and never once did I feel I was being taken advantage of. I highly recommend this company to anyone who wants a fair and honest company that will get the job DONE !! Thanks again Adrian !!
Red Cap has been working with me on a cooling issue with a new hvac system for a few months. Cameron came out and was able to isolate a pin leak in the copper tubing near the air handler. It appears one of the installation welds deteriorated over time. Each tech that has worked on this have been professional and competent. Service manager was all over it as well. I think we nailed it.
Michelle Guerriere
2 years ago
I have a 50 year-old home and have had Red Cap Plumbing & Air come out a few times for pipe repair. Today's job was breaking down and burying an old backflow pipe that was an eyesore in the front yard. Daniel came out and promptly got the job done. He and everyone at Red Cap Plumbing & Air are professional, communicative and courteous. Daniel did a top notch job on our plumbing today. Thank you. I highly recommend Red Cap Plumbing & Air for plumbing and pipe repair.
joe schaffer
2 months ago
dont make appointment on friday afternoon i waited 6 hours and they finally call and said their not coming.
Throughout the years, I have never seen a rep as professional, knowledgeable and patient with me, their customer. Rashan took his time explaining everything to me, gave me options and was ready to resolve my AC issues for me. His no nonsense approach and wanting to provide the best services is without a credit to himself and his company, Red Cap
5 Stars to Red Cap and in particular, Ricardo, who did a new water heater install for us. He arrived ahead of schedule and was very helpful in assisting us to decide what type of water heater was best for our needs. He didn't try to upsell us on a unit that wasn't right for us. The work was done professionally and efficiently. We will continue to use Red Cap for our future plumbing needs.
Roger Ugarte was professional, knowledgeable, and personable. Thank you for excellent service!Dan and his crew (John, Ramon, and Alvin) were very attentive to detail, very knowledgeable about the work that needed to be done, and left everything spic and span.
From Hector doing the initial job summary to Jeremy (the seal) arriving on time and working solidly through the day, my experience with Red Cap Plumbing was great. Both men were professional gave added information to help with my water supply. Jeremy's (the seal) expertise and calm persona meant he could complete a difficult installation of my 'extra special' faucets. He cleared away everything at the end of the job; you would never have known he’d been there. It was refreshing to work with a company that gave a very good service.
Teresa (Resa)
3 years ago
I have a water leak which I thought was from my water heater. Christopher took a look at everything and offered a great solution.Part two - Brad came out to locate the leak which was behind the drywall (of course.) He was very polite, friendly, and very helpful. As was Christopher. I will have a third opportunity the work with this great company as a repair/person will be out tomorrow, ON SATURDAY! I hope this will be the end of my issue, but if any other plumbing issues occur, Redcap is my go-to plumber! Thanks guys & girls. Their office staff & phone reps are wonderful too! Edward came to make the repair which he did in about an hour. No muss. No fuss. These company's personnel have been fantastic!
Red Cap was called to clear a clogged kitchen drain. Red Cap's Joshua Upthegrove was professional in every regard and was very hard working. The job was done for the price quoted. I very highly recommend Red Cap Plumbing and will use them in the future when necessary.
Manuel Ramos
5 months ago
Great Job by Kalen. Great customer service and unclogged my sink.
Marlin Robinson
6 months ago
From start to finish this has been a top notch service provider...from our initial contact...to the assessment of problem...plan to resolve... working out financing...to sending two of the best techs to resolve our issue..they were prompt, courteous and hard working..I will recommend Red Cap to any and all...I am thankful for the experience
Tampa Woman's Health Center
3 years ago
Our technician was AMAZING! He was very professional, finished the job in a flash and was very patient with our interruptions. As a business we needed help quickly and he did a great job. I found the office staff to be friendly and helpful. I had an appointment just hours after I called. I was charged a fair price for the repair and am delighted with their knowledge and attitude. I will call them in the future when I need a plumber.
3/16/21Justin Stiles came out and completed a yearly tune up on the airconditoner unit.Quick and professional.Thanks Justin2/1/2021Had to call Red Cap again to fix a bathroom sink and toilet leak. I requested Ed again to help me.I felt bad about the dirty work he had to do but glad it was him cause I know it was fixed right and don't have to worry about it for a long time. Thank you again Ed you are awesome!!Valentine's Day- Had to have my kitchen sink checked out because my home insurance was concerned about moisture under the sink area.I requested for Ed again and he quickly found the problem and told me how much and got it done. Ty again Ed!Ed was very professional and cool guy.I'd like to have him assigned to my account for any other job I may have in the future🙂
Dionne Christian
8 years ago
I had a wonderful experience with Red Cap Plumbing and with my technician, Riccardo. I scheduled an appointment with Red Cap to replace my gas water heater, and they called me on the morning of my appointment to offer me an earlier appointment time. Riccardo arrived on time and explained all of my options and the different price levels available to me. After I chose the water heater and warranty that fit my needs, Riccardo immediately picked up and installed the new water heater. I was very impressed with how quickly he did the work, with his friendliness and helpfulness, and with his patience in explaining the system to me. I was also happy with the discounts that Red Cap offered to help reduce the price. After Ricardo finished, I felt confident that I understood the new system and that Red Cap will be there to stand behind their work if I should have any problems. I will definitely call Red Cap for my future plumbing needs!
britney benefield
2 years ago
Brad is by far has provided the best customer service from anyone I have ever used. He went way above and beyond and exceeded all expectations, he was honest, diligent.. extremely helpful and a pleasure to work with! Very impressed by Brad. Thank you and we will continue to use RedCap and always request his presence.
maggie fredricks
a year ago
Donovan with Red Cap plumbing was professional, timely and was very accommodating. He answered ALL of my questions (I always have a lot) with patience and everything made sense to me before the job was scheduled. He exudes knowledge and experience. I would definitely use him again and highly recommend him.
Darren Wales
8 months ago
Nathaniel was excellent and professional the entire time. We described everything he was doing and fixed the issue. This is the second time I had a plumbing problem and Red Cap came to the rescue both times. I will definitely use them again in the future.
yesterday, i had my ew split mini installed. the installers arrived at 10:00. at 12:30.the electician (John) arrived with two helpers...so far, so good....all went downhill from there.what should have been a 7 hour job at the most....was not completed until a bit after 9:00pm.John was told his two helpers would be back to help him comlete the project....the company insted sent his helpers off to another job....and never returned....John had to finish most of the work by himself (by the way...I would reccomend John to anyone)...it was not his fault that he had to exhaust himsellf and have me inconvienced for almost the entire day...management needs to do a better job in how they treat their young hard working techs. John gets 5 stars.....your managenemt 0!I am amending the review that I gave several days ago. I appreciate that the manager personally came to my home to apologize and offered me some compensation. He assured me that this type of inconvenience would never happen again.
This is the second time in the last 6 months I've used both Red Cap and Anselmo the service technician. Red Cap is well organized and very efficient. I had a hot water heater go bad, called at 8PM last night and their tech was here at 10AM, and had a new one installed in no time.Anselmo is the VERY BEST, he pays a high attention to detail and very concerned about client satisfaction.
Good professional service. Khalen was courteous and reliable.
Perry Douglas
6 years ago
Ok, so i don't normally leave reviews over work done at my home but these guys did an amazing job!The day I called Red Cap for an estimate I had a representative at my home within a couple of hours. He showed up and was well informed on all his products. Very respectful and took his time with me and went over everything needed for my job. Also they under bid the other 4 quotes I had received over the past few days.so in closing if you want 1) great service 2)knowledgeable workers 3)respectful workers who have been background checked 4)best pricing you want Red Cap plumbing!thanks again you guys for working within my R&R from Afghanistan tight time frame.Great job y'all!product installed was a A.O. Smith 50Gal hybrid hot water tank.FYI its amazing and saving me boat loaded of money on my electric bill.Thanks,Doug
Desirea Smith
3 months ago
We found this company through Home Depot and had them come out and tune up our AC. Hayden was absolutely fantastic and we signed up for a maintenance agreement. Extremely reasonable and very professional.
Jason aspinwall
7 months ago
This is for sure the company I will use going forward for everything and tell others. The plumber (Nathaniel) came to my house at the time was promised, was very clear on the process and my options. He couldn’t have been any more polite and professional. No site was left spotless. Thank you for the great service!
Jennifer Burke
2 years ago
We smelled gas in our garage and called Red Cap. They had someone out and our leak fixed in about an hour’s time. Donovan was great! Red cap is always our first call when we need plumbing help - they never disappoint!
Our HVAC Technician, Bobby W., was very friendly and professional. He got the AC plugged in and working quickly, and even went beyond to do a check on the split to ensure that the AC was entering our house properly before he left.
DOVER GARDEN CENTER DOVER FL
5 months ago
Company did a complete re plumbing for our house. The crew did a great job. On time, took there time, and answered all my questions and concerns. Thanks we are so glad to have our water back on.
Update: The AC was close to dead. Bad motor and leaky coils. Jesus came after the original installation team had a car accident so they were a bit late that they could not help. Jesus made sure my new AC was installed the right way. I am very happy with the work done and they were respectful of my property as well. I feel very well taken care of!Jay from Red Cap was an absolute rock star. I knew my AC was failing and it went out for a few hours yesterday. He explained everything that was needed and why and gave me tips for maintenance as well. As a fairly new homeowner, I cannot thank Jay enough. Immediately, there was a HUGE difference in my AC and it sounds happier than it's been since I bought my house. The peace of mind I have knowing that Jay did such an excellent job is quite frankly priceless for someone like me.
I was skeptical w/ considering a large plumbing company to replace my water heater along w/ installing 2 brass valves, but when Dave came out & quoted me $800 less than another estimate I got from another large plumbing company, I chose them to do the job. The job was completed on 6/13/2019. The employees that installed my water heater were great & I have no complaints. Great job!
Daniel provided excellent service. He was able to come to our property, inspect it, and install a new water heater on the same day. We were very impressed, and our tenant was relieved.
Christa Savio
7 years ago
We had great service with Red Cap! Mike K. came promptly during the service window and fixed the issue quickly. He educated us on what he was doing and how to prevent future issues. He did not try to oversell us on anything extra, but he did present all the options to us. He even checked out the rest of our plumbing to be sure everything was in working order, and gave us some maintenance tips. We will definitely be using Red Cap for our future needs!
John was awesome and knew what he was doing and did it 110%!
Will request him when ever electric work is needed!
ERIC YOUNG Was very helpful in explaining how things are gonna be done he took the time to explain every detail what he was going to do unlike the other Gentlemen before him. He was very professional And respectful To me and my wife And I think will keep you guys as I plumbers Looking Forward to having you guys come out on the 5th Have a merry Christmas and a happy new years from the kings
Patrick Fogarty
4 months ago
I’ve been in touch with Red Cap for 2 1/2 weeks now trying to get a W-2. Today third time someone said they were going to help yet, once again it’s the 1st time someone is hearing about it. It seems nothings changed at Red Cap, they still don’t have their stuff together, and the office is extremely rude diss considerate to its current and past employees. Emily on a recorded line got nothing but attitude with me and told me that her being a recruiter doesn’t have to do anything even though red cap and other companies are legally responsible for giving you your W-2. It would be nice if you could call Red Cap like I call all the other companies I’ve ever worked for in the past asked for something and they give it to you quickly and professionally.. not like I got fired from here. I quit because of this unprofessional, don’t care about anything, but making money company! Sadly I’m not suprised at all. To whom ever response to these, I know Jerry retired. Jerry was Talking about retiring when I worked there two years ago. Another example of you guys not being able to pull it together. Plenty of time to prepare for this I’m sure.
Matthew Williams
2 years ago
We received same day service, within two hours after calling Red Cap Plumbing & Air. The technician, Adrian, was prompt, polite and courteous. He wore a face mask at all times and protective shoe covers. He engaged politely in conversation while continuing to work. He informed us to every thing he was doing or about to do.We were so pleased with his service that we requested him to work at two other locations that we have.
James Currier
4 weeks ago
On time. Very professional. Great talking to him. Gave me a estimate immediately.
The appointment was schedule between the hours of 8-11 which are my working hours and I had my parents stay at my home during the appointment timeframe. Per my mother she advise Tony and his counterpart was very professional and very informative. Thank you!
Juan Lopez was amazing! He really solved our A/C Issue! He was respectful and was here early. He let us know everything hes going to do before doing it which i love! Communication was perfect! Give this boy a raise!
Good customer service. Professional. Red Cap rep called me several times to let me know the progress. Happy with work done to leaking under the lav sink. Will definitely call Red Cap again for future plumbing issues. I also appreciate the high level of communication. Keep up the good jwork guys!Thanks
Brad Kirkpatrick
3 years ago
The company communications were great. The plumbers that came to our house were prompt and professional. We had a lot of work over three days and had a very positive experience. I would reccomend Red Cap to others needing plumbing services.
Susan Simmons
2 years ago
The service was excellent - Eric identified the problem which had I not addressed it could have caused majordamage to my home. He explained the problem showed me what needed repair and was very professional. So I am glad I called Red Cap - I have used other plumbers in the past but Red Cap is my forever Plumber choice going forward!S. SimmonsToday Miquel was servicing my home and we are in the process of resolving a problem with my drains.He was very professional and made a good recommendation to further analyze the problem which I accepted.S Simmons
Red Cap arrived at home to diagnose flushing problem. The technician stated I need a new flush valve for my 3 year old Mansfield toilet within 15 minutes. The technician brought in two pricing books into my home. Red Cap offers a maintenance plan for $99.00 per year which offers certain benefits. I also wanted to have my water heater flushed as well. The price that was quoted too me to replace my flush valve in toilet ( 1 hour job) and complete water heater flush was $440.00. I couldn't believe the price gouging for these two jobs. If I the warranty already, it would of been $340.00. The technician tried to justify too me, why I should go with the repair with typical lines like a car sales person. Hey good news, they would replace my toilet with a new and offer a 5 year warranty for only $770.00 !!! What a great deal right ??? Long gone are the days of plumbing company making a reasonable profit! Clearly, I never went with Red Cap because of unjustified price on this job. I work very hard to provide for my family and the money I earn, like most Americans. The only positive thing I will say is I wasn't charge a fee for Red Cap to diagnose the problem. For the record, I found another plumbing company who did the same job for $165.00, which was replaced flush valve and water heater flush.
Eddie was great. Friendly, professional, did exactly what I needed done. Price was fair as well and I’ll definitely use red cap plumbing for any plumbing needs in the future!
Tomas Salter
3 months ago
On time or good communication if there are any problems, fast professional service and a report of the system status after the service
Grace Garcia
4 months ago
I called because I was having some issues with my thermostat, it wasn’t turning on and the house was getting a little warm inside; I let them I had a baby at home and I would appreciate if they could get someone to come soon. Israel Lugo arrived in less than hour, he fixed the problem and showed my husband what the issue was. I’m so happy I chose them to install my new AC unit
Michael Robinson
a week ago
I had the awesome opportunity this time to work with the Red Cap Air division for my AC system. The technician, Will, was prompt, got right to work to resolve the issue, and got cool air flowing again very quickly. Based on the symptoms, he knew exactly where to look. He was knowledgeable, provided great communication and information. 5 more stars without hesitation!I gave a 5-star rating to Red Cap plumbing because just like all the earlier times of performing services for my home, the technicians (Chris, and Austin this time) were prompt, knowledgeable, quick, and provided a quality product. I've never had to call them back to fix or adjust something. Thanks, once again!
Anthony Ferraro
4 years ago
Excellent work! My appointment was for 9:30am the boys got to my house at 9:15am. Which is great because to me early is on time! Ramon and Lionel walked right up to me an introduced themselves and asked me to confirm everything I was expecting from them. Next Frankie showed up he was their supervisor and confirmed the work that was to be done. The boys got right to work and did not stop until the job was completely done! Very impressed with their work ethic (7 hour job). Not a single corner was cut or even mentioned. When things got complicated they did not even ask to take the easy way just continued working. There were no excuses just solutions. I was truly a pleasure working with Ramon and Lionel! They exceeded every expectation I had. When providing a service a company is only as good as the people they employee and these two gentleman were as good as they get! I know I was a pain and very particular but you guys killed it! Thanks again! Anthony Ferraro
frank beninger
6 years ago
Mike Cole arrived on time. He was polite, friendly, dressed neatly. He gave me options for my repair. I ended up replacing my hot water heater with a tankless unit. The job was difficult due to issues with my plumbing at the time the home was built. He worked well beyond the expected time to ensure I had hot water before he left. He was able to get the unit running properly but was not happy with how neat the plumbing lines looked and planned to come back and make it look better. I appreciate a technician who values the appearance as well as the function. Thank you Mike.
Bridget Bean
2 months ago
Received sound advice. The only downside is the scheduling and the eta. I wish you guys would schedule actual lunch breaks for your people as part of the day's schedule so the techs aren't exhausted and so the schedule isn't pushed back. Apart from that though very satisfied.
Beatrice Willow
a year ago
Adrian Miranda is exceptional at his job and takes real pride as to his skill set. He is mindful of Covid and wears a mask at all times. He fixed problems that less experienced plumbers missed, he explained what he did, what I should be aware of, and what I should be looking for in the future. He informed me of the best brands and best features in plumbing fixtures and as a bonus he asked me if there is any plumbing question I wanted to ask him. Best experience. Ask for Adrian, you won't be disappointed.
Ferris Garrett
2 months ago
This was a call for service outside of normal business hours. Kevin Romero was dispatched to the call. There was a water leak suspected to be in the area where the supply line connects to the bottom of a bathroom toilet tank. The water line was then shut off. Kevin arrived within the service time window we were given. Keven turned the supply line back on to fill the tank and after several flushes he discovered the source and fixed the problem. Kevin was courteous, friendly, and totally professional. Many thanks.
Noel was very professional and attentive to all my questions reference the completed repair !
Shari Altheimer
9 years ago
Paul arrived at my house from the Red Cap Plumbing Co. He came at the early side of the time window. He assessed the problem (Leaking water heater) and quickly drew up some numbers of different options I had to replace my water heater. I made my choice and he got started immediately. It took less time than I had anticipated and he cleaned up the leaky water on the garage floor for me. I am happy with the service I received and will definitely use them again.
Christopher Eppler
2 years ago
This is my second service call to Red Cap for plumbing repair & I appreciate their consistent responsiveness & professionalism! Red Cap was the only company that could assist with a same-day service request & both times their personnel arrived in advance of their scheduled appointment. The dispatcher was friendly & helpful & the plumber (Josh S.) answered questions, discussed repair options, provided accurate estimates, & worked quickly to repairan outdoor water valve leak. Thank you kindly for stellar service!
Jeffrey Mediano is the best. That guy went above and beyond to help me out. Really nice guy. Both the times I had plumbing service done by Red cap was a good experience. Again ask for Jeffrey if you need any help.
Martha Coulter
3 years ago
Jason did a very good job. And was congenial and descriptive about what he was doing. He fixed a small problem in earlier installation easily at no charge.Very nice fellow. I am very satisfied with Red Cap!
Our most recent service call with Red Cap was absolutely great and we could not have been more pleased with the service tech, Nate Pryor! He was courteous, knowledgeable, and genuinely focused on customer support (as has been the case with all of our Red Cap experiences). His overall professionalism reinforces why we have been Red Cap customers for years and will continue to be for years to come. When you’re in a situation that requires a plumber, it can be very nerve racking. But, dealing with Red Cap has consistently been a good experience for us. If you’re faced with a plumbing issue we highly recommend going with Red Cap!
Stephanie Milner
3 years ago
After having a Trane installed by AirMasters TWICE and having issues two months later, I was done. They did not value my time or opinions. I contacted several other AC companies including Red Cap, they thought out of the box, were on time, considerate, and even followed up to ensure everything was working great! It still is! Further, they took the time to determine the problem with the Trane - two different pieces had been installed - the compressor/motor on the roof was not the same as the handler in the house. They wouldn't communicate because they couldn't! Red Cap - Jess Tindal, sales, and their techs - Jose and Manny were fantastic! I highly recommend each of these people! One final note - AirMasters sent techs to remove their system - they refused to pay for the crane and therefore used the crane I was paying for (AGAIN) AND they did no work except carry one panel downstairs. They had the audacity to ask Red Cap to handle with care. Red Cap and it's team are the epitome of professionalism especially compared to the backdrop of the incredibly poor service and response from AirMasters and Trane.
Colleen Crowder (Coco)
10 months ago
This was my second time using this service. Honestly, I can say that from the moment I spoke with customer service at the moment, I got a technician assigned to my home I was taken care of from start to finish.Highly recommend Red Cap plumbing and most importantly, Thomas A.Thanks for everything!
Lesley Allwood
5 months ago
Really professional company. I got a quote to replace my AC
Michael Warren
4 months ago
Redcap messed up with the complete repipe so badly. There were leaks, faucets that didn’t work, and each time I asked them to fix their mistakes, they gave me attitude, came out to site, and didn’t even fix things correctly. Eventually I had to call in another company to fix everything, cost me $6,000. Redcap never returned my calls when I asked about getting some money back. Awful company.
I received a quote from this company for a new AC system.Aside from the fact they were double all my other quotes.The associate was using high pressure sales tactics, intimidation, lies and misinformation - he said that the unit had the serial number scratched off and there would be legal implications with my insurance, etc over it; I verified later that it was not scratched off.He and his “supervisor” (who was on speaker phone) were trying to force me to make an on the spot decision and trying to make me feel less than intelligent for wanting a little time to think it over. Again, his quote was double what other companies before and after him had quoted.Also, you should not speak ill of those in your community/line of work without knowing specifics of who they are, what they offered, AND a company that I had done business with previously without incident, it’s in bad taste.
This young man was very professional. He flushed the outside unit, changed the filter we could not reach inside, and checked the whole system. When we call for any maintenance in the future, we would like for this young man to do our service. You are fortunate to have him as an employee ..
Beware - Red Cap surreptitiously signed our family up a nonsense Family Plan wherein my card would be charged $10 a month for...what? Zero people need to have a monthly plumber subscription.I have spoken to their office three times now over three weeks and the nonsense monthly charges have yet to be refunded.
Arlene Domino
7 months ago
Our service technician , William was very friendly, respectful, informative, and answered all our questions. We believe he did a great job. We’ll just have to see if the repair holds.
Our bill should have been a service call only ($29 I believe), but with the diagnostic (no work performed, no tools or equipment used except an iPad), it came to $189. The diagnostic included listening to me recount my plumbing problems, opening the caps of my 2 clean-outs to see if water was flowing, turning on a few faucet taps, flushing a toilet, and looking at their iPad. They found no visible problems or back-ups (determined via water moving through the 2 clean-outs), so zero work was done. The recommendation was to flush all the pipes with high-pressure water (essentially power-washing the inside of our pipes to remove possible hard water deposits) for a little more than $5000 for the whole house or about $3000 for just the first floor, AND to install a non-UV whole-house filtration system for $12,500... so roughly $17,000 to have us in great shape in our 5-year-old house. What a joke.
We have used Red Cap several times now. Both Erick and Michael were professional, courteous and extremely knowledgeable.Our experience with Red Cap from start (Dispatch and phone experience) to finish (technician and repair) has been excellent and we would highly recommend.
james daniel
2 months ago
The tech was great. Very helpful and knowledgeable, showed up at 645 on a 6 to 9 time frame. He verified that the fix I did was correct and have other helpful advice.
Good Professional knowledgeable courteous tech👍🏻However on a 2 year old Lenox HVAC unit that RedCap installed this is the second year in a row that the coils have frozen up?There must be other issues (component quality / operational efficiency) at play that aren’t homeowner related that need to be resolved.
After having 4 plumbers come to look and perform work on the same issue I was obviously frustrated. Kyle at Red Cap was the only rep who took the time required to truly assess the situation and explain it to me in simple terms. Not only that, his years of experience enabled him to offer a solution that no other plumber presented. (All of the others only provided temporary solutions) He is getting the work done more efficiently with less invasion and property damage than any other plumber. He saved a 150 year old grandfather oak tree with his non invasive solution. Which also saved me thousands from not having to remove a beautiful tree! Hands down the best experience I’ve had with any plumber. Ask for Kyle at Red Cap.
Don knows his industry. He took time to carefully evaluate our needs and the industry standards. Our appointment was consultive in approach. He correctly sized our HVAC needs, searched for use details and offered options. Don is a professional and I recommend his services.Rey and Jordan did an excellent and thorough installation process. They were on time and their workmanship showed. They also left the service location clean and neat. Great value!
Denise Kottke
8 months ago
Austin was great and got our leakage issue resolved. So happy he was able to come out on Christmas Day!! Thank again Austin and enjoy the rest of the holidays!!
Red Cap is a rip-off scam company. I don't know how they sleep at night charging what they do. It's unreal they're allowed to operate in this manner. It's pure price gouging.We had several small plumbing repairs needed: new water shutoff valves in the kitchen and bathroom, a new P-trap in the bathroom, and a safety overflow pipe for the water heater. The plumber that came out quoted $3,200, claiming it would take over 6 hours! Outraged, I called their office number to discuss the ludicrous price. Among the line items was $1,100 for changing out the P-trap, which is a $20 part and takes about 10 min of work! They offered to take the price down to $3,000 so obviously I didn't bite.As the plumber was leaving he wanted to charge me an additional $250 for some diagnostic work that he claimed he did, though he couldn't specify what that was. We hadn't asked for anything besides the $89 service call that we agreed to when we initially called Red Cap for the appointment since we were in a jam and needed someone quickly. I told him I wasn't paying more than the $89 we agreed to on the phone and he reluctantly backed down.Luckily we were able to locate another licensed plumber who came out that same day, did all the work in one hour and charged $425!Save your sanity and stay away from these crooks.
David Wachtler
6 years ago
Great experience with Red Cap plumbing. Our technician Riccardo was very professional and saved us a lot of money. He noticed our hot water heater, which was not original installed by Red Cap, was still under warranty and helped us get a replacement. Within a few hours we had a new hot water heater installed. We will recommend Red Cap to all our family and friends.
Miguel and coworker were professional and on time. I only interacted with Miguel but he was very informative and direct. Simple unclog drain, was done under an hour with zero disturbances. Only downside was they did not clean the dirty area from the outlet drain after finishing, but to me that does not warrant a decrease in ratings.Would use again.
Natalie Cacciatore
3 years ago
If I could give a negative 1 I would. From the call to the correction, not one thing went right. I called and said I had a clog and leak in my kitchen sink. They scheduled someone for Saturday. I will say Franklin was awesome but he only did clogs, not leaks. They had to schedule another person to come out...more money! Then I called back to ask why and the guy said the lady prior did not put down leak only clog. He schedule a call back for tomorrow along with a discount on the service. However yesterday came and no one showed. I called back to be told the service was for next Sunday and the lady was not at all caring about the situation. I call today to speak to a manager and I do, but customer service was horrible. I am looking for a different plumbing company. A waste of my time, energy and money!
Quartz Rentals
2 years ago
From the moment I called to set up service until the job was complete (less than 24 hours) the experience has been exceptional!!!! Adrian was assigned to the job, he kept me informed of every step taken to resolve the issue for our tenants.So far they are second to none in my opinion!
Did a complete repipe on an old house. Should have been a straight forward job. This company managed to screw things up so badly. We asked them to fix the problems, multiple leaks, not rodent proofing the old pipe, and shower fixtures that were installed incorrectly. When we asked them to fix their multiple mistakes the woman on the phone was extremely rude and dismissive. When they did finally come out they were there for less than 30 minutes and were rude in person and didn’t bother to investigate the leaks or the other issues. In the end we gave up on this company and had to call in another company to fix all their mistakes which cost us an additional $6,200 to do a sanitary repipe of our bathroom that had leaked so much it damaged the walls and floor. They charge a premium for horrible quality. Avoid at all costs.
Mary Kofsuske
a month ago
We called in RCP several years ago- when our regular plumber was unavailable- and now they are our go to for everything plumbing/gas related in our commercial building. Brandon, and the other techs have always been wonderful, patient, and have gone out of their way to make sure the situation was addressed immediately. Their prices seem to below other company's in the area- so that is a big plus as well.
Always a great visit with RedCap
The new guy is very professional and personable.
Brandon was very knowledgeable and helpful.
Eric Jasielonis
3 years ago
The a/c tech was professional and courteous. We were notified of his scheduled arrival by the front office prior. We have an ongoing service contract with Red Cap as they had serviced our a/c unit previously in addition to a major plumbing job completed April 2019. These people are good.
I had the best experience today August 9th 2022 my technician was Steven Golden,He was so friendly and very professional,he did such a great job on my kitchen under my sink and a Terrific Job out side replacing my PVC Pipe,my husband and I expect our outside wall to be torn all the way down but Steven didn't have to do that he only had to removed 2 centers blocks from it.I am Extremely Impressed with his work Steven Thank You So Very Much.he also replaced my P-Trap A Excellent Job Well Done Thank YOU AGAIN MR.GOLDEN🤗🤗🤗🤗🤗
Jess and Ervin are quite the team. Being in sales myself, I could instantly tell when Jess came to do the quote, that she was passionate about her job and wasn't going to try to sell me something I did not need. She answered all my questions. Ervin was great during the installation. He was a great communicator and finished 30 minutes ahead of schedule. He and his teammate were professional and courteous.
Herbert Wilson
a year ago
Very professional technician explained my options, warranty information, and installation time. Installation delayed until shower heads come in but look forward to his return. Shower heads came in and he was back a few days later to complete the install quickly and professionally.
Unhappy that my new a/c system only lasted a week, but they came out the same day and fixed it.
Anthony and Wesley were very professional and informative. I appreciate that fact that they did not come off pushy and like used car salesman. They thoroughly explained what they found during their checks and what solutions were available. This service call was completely different from the last service call, which I was very unsatisfied. I also appreciate the service manager’s (Dewayne) attentiveness regarding the issue I had last June.
This was the manager that showed up to inspect the damage caused by their tech falling through our ceiling, well he didn’t even want to come in the house to see the damage. He told me he would send an electrician to fix the wires that were damaged and that they will send a contractor to fix the ceiling but never heard from them again.
Kelly Rivera
4 months ago
Jordan’s level of care and service was beyond awesome! He has a great personality and was easy to talk to. He was professional, answered all our questions, took his time, explained things clearly, and was friendly and courteous. He took his time coming up with solutions and was genuine. We are beyond thankful for his help.
Phillip Tolson, Jr.
10 months ago
Very professional, very knowledgeable, great customer service. And best of all they fix the issue and everything is working great. Cody was awesome would definitely recommend them anytime someone had an issue
Andrea Brown
9 months ago
Thomas was very thorough. He came in assessed the situation and gave me a reasonable quote. His work was well done and he cleaned up after himself.
I have dealt with 3 other companies who charged money but could never fix the plumbing problem. A competitor recommended I call Red Cap. So glad I did. Had to have the hydrowash done to clean the lines.. Peanut and Spencer were fantastic to work with. So thorough, very detailed and perfect clean up. Highly recommend.
Christine Grant
a year ago
Donald with Redcap Plumbing was very professional and very knowledgeable. I appreciated his expedient response and attention to detail. He worked quietly and efficiently while I was working on patients. I highly recommend Donald and would hire him again. Thank you so much!
The water heater was overpriced, the exact same spec water heater, same brand, same series is $679 at Home Depot but not available for two (2) days, total price installed was $1,935.00. I needed a water heater, so I had to agree to the predatory pricing. While the installer was replacing the water heater, he broke a pipe behind the wall. He had to cut a hole in the wall to fix it, when I asked how that is going to be fixed (free of charge of course because he caused the damage) he replied, I just report the damage you will have to take that up with the company. Additionally, he re-used the old overflow pipe and the old gas line. Both of which I am surprised was not replaced as part of the $1,935.00. Would never recommend Red Cap Plumbing again unless you want to overpay for services.
Repairs were too expensive so had to pass on the work. Representative came when scheduled and called ahead.
Hired to repair/replace washing machine water pipes and water valves/connections. The job required cutting into the wall, and was to include wall repair by a 3rd party vendor(who were amazing) and new stainless steel hoses. 2 stars because it works. Customer service is horrible. After fixing the pipes plumber took our washing machine water hoses and didn't replace them or reconnect the washer. The 3rd party vendor was supposed to call to arrange wall repair the day the plumber finished. However RedCap failed to contact them. They knew we were getting our home inspected and there could not be a hole in the wall and pass inspection.. They literally got the work done the day before inspection. Let's add insult to injury here - Plumber used one of our spare bathrooms and didn't flush the toilet which because it's a spare we didn't notice right away until it started to smell.
Amber Quinones
3 months ago
Anthony was amazing, was very informative and did an amazing job fixing our AC will definitely be going back for future repairs.
They were supposed to come between 8 and 12, no one called or showed up, so I called and they said, oh the technician has been delayed so will be there between 12 and 2. What I was unhappy about is, no one called me to say that he’ll be delayed and also he won’t be coming until after the scheduled time for up to two hours. And I wouldn’t even of known, if I had not called them. I told them, they needed to get the guy here earlier and in fact, they did. He showed up at around 12:30. The technician was a nice guy and did a good job.
All of our copper pipes needed to be replaced.Red Cap Plumbing was by far the lowest bid and their techs were so knowledgeable and great to work with, they cleaned up after each day and answered all of our questions.AWESOME HONEST COMPANY!!
I have to say that I haven't been impressed with any service industry effort for several years now like the first BBB A+ plumbing company I had come out to attempt correcting the mainline sewer blockage I was having. They didn't correct it, seemed more interested in trying more costly experiments. I then went with a second opinion with Red Cap. I have to admit I was very impressed with the timely manner, equipment, personal, and performance in analyzing and correcting the problem.
Ralph Imbriani
3 years ago
Robert was great! He was professional, informative and honest while assessing our plumbing issues. He and his teammates worked very hard to resolve our issues in a timely manner.
Deborah Hammond
3 months ago
Our Tech Bobby Williams, was very professional, polite and respectful. He took pictures of the issues, which We thought was awesome, seeing we are unable to get in the attic ourselves. He finished the job in a mannerly time. Very happy with this appointment. We already made an appointment to look at our water heater. We are definitely using RedCap again.
Jill Kominsky
6 years ago
What an amazing company! I have a service agreement with Red Cap for plumbing and Air. I've been with many other companies in the 36 years I have lived here but no one has equalled the way in which they handle their business. The technician who arrived here tonight at 11 pm to fix my air conditioner, and he did, was polite, and knew exactly what he was doing .He (ADAN) wasted no time and had cool air blowing by 1120 while clearing a clogged drain. I cannot remember ever having no charge for a service call and them not finding at least a 75 dollar switch to pay for with any and all other companies. Well, I guess I know where I'll be getting my new AC system from when I need it.
Kathy Dempsey
2 months ago
The service was Excellent!!! Blake Stasyuk arrived on time, polite, knowledgeable and answered all my questions. I am very happy with the service!!!
Carmen Gutwirth
4 weeks ago
Our house was especially challenging due to being extremely old, an odd size and unusual configuration. They met the challenge. We are very pleased with the responsibility, integrity and follow through. You can certainly rely on Red Cap teamwork and friendly, expert individuals.
Lillian Figueroa
7 months ago
Technician was friendly, professional, and knew exactly what he was doing. He took no time to take care of the issue, best of all he came prepared. Thank you very much for the quick response and for taking care of the problem right away.
Taylor O. Thomas
3 years ago
Jon did an amazing job fixing multiple plumbing issues in our home. He was extremely quick, professional, kind, and willing to help us figure out the highest valued options while still considering our budget. I highly recommend this company and Jon as a technician!
Kelly Barrett
3 months ago
We had a new water softener installed as well as a brand new hot water heater by Red Cap. Thomas A. was our plumbing technician and he was absolutely wonderful to work with! Very professional, courteous, communicative, on time, and very thorough and careful to do the job properly and with care!We’ve used Red Cap services several times and Thomas is by far our favorite technician…. We will definitely be using there services again in the future if we are lucky enough to be able to have Thomas be the one to do them!Thank you, Thomas! :)
We called for a pipe leaking on Saturday after hours. They answered the call promptly and we had Josh here in less than 45 min. It's our first time using Red Cap Plumbing services. We were impressed by their professionalism and the friendly staff. Not to mention the clean, neat job.Based on this great experience I highly recommend this company.
Wonderful!! Very professional and knowledgeable! He took his time to explain/educate me throughout the process and made sure I understood all logistics. Will definitely call him for all of our draining needs!!
Charlie O'Brien
6 years ago
I was extremely pleased with Red Cap Plumbing. The employees in the office were personable and helpful on the phone, and were timely with their phone calls to me about updates/confirmation of my appointment. Ralph, the tech who came to my house, was prompt, courteous, and friendly, and completed the job quickly and successfully. I was impressed that he wore shoe covers, laid down a large drop cloth, and wiped everything down afterwards to ensure my house stayed clean in the area he was working. He also answered any questions I had, offered great advice, and was a pleasure to have work on my home. I will definitely be calling Red Cap the next time I need plumbing services.
Able to provide the correct direction and clear about all the instructions. Most of the time doing a business it’s not just get the work done, communicate it very important.
He gave me a lot of good info and options. Looking forward to estimates on those options.
Jack has been a blessing through the entire process. He is very knowledgeable and patient with my 50 million questions. He always returns phone calls and has taken care of every need. He truly is the reason I chose Red Cap. The staff when calling the office is very pleasant as well. “It’s a great day at Red Cap Plumbing”!! All around awesome company! Thank you!
It was good having a tech. come over with a pleasant personality and knowledge on the job. He found and fixed the leak in my A/C that others could not find.
Lani Carpenter
3 weeks ago
Initial Post: The work and response time of the plumbers were good. There was a leak soon after re-piping was done and they responded the next day. However I had some frustration with coordinating with the City and getting my inspection done. It took two weeks of me calling to get the status and two rescheduled appointments for the work to finally be inspected. Maybe it was a perfect storm but I was very frustrated because of things that fell through the cracks. The job was partially completed on the 14th and inspection was done today 03/27/23. Next inspection will happen after they complete the job and close up the holes. Will update this post when everything is completed.UPDATE 04/24/23:Here is my update. Brian (manager) has been very helpful in getting things sorted out. Apart from the issues that happened initially the team has tried very hard to make sure we are up and running and my house is back in-order. I would like to say that this is my 2nd big job with RedCap, the first one (pvc coating main line) was very smooth and went on without a hitch, so I know what happened was not the norm.A couple of things to verify regardless of your plumbing company:Get a breakdown of costs and date estimation.Get clarity on what is your responsibility as a home owner.Get that company's definition of done (does the work need to be inspected by an 3rd party, how many inspections are needed etc)Get information on their escalation process in the even there are still problems or jobs isn't completed as described in the agreement.
Provided same day service on a holiday weekend with no extra fee. Jack was great, very knowledgeable and walked me through the whole process. Total cost was about half of what I thought it would be. I would definitely use their services again if needed, and highly recommend them.
Gene came out and did an excellent job. He was in and out within one hour and my drains were running better than they have in ages. Pricing was much better than I expected. If I ever need help with plumbing issues again, I'll definitely call Red Cap. Thanks Gene. Go Bucks!
Very unprofessional. Our company sent him to our client and Tech Mike undercut our company and offered services and pricing directly to our client. And, this was NOT the first time. Obviously, this is VERY unprofessional and ethical and NOT someone trustworthy for a business to engage. Have called several times to speak to owner Jason and no one calls back or takes responsibility. Certainly they do not act as they advertise.
I'm very disappointed in the service. We've used Red Cap for many years and when this problem cam up I told my wife just call Red Cap and get it fixed, because I was to busy and I knew it was a fairly simple fix. Your tech couldn't turn off of the water main knowing we had a leak on the main line coming in. She had to call the county to do it adding an extra charge. Because he freaked out about all the water coming out of the leak. Then he told my wife she would need to pull up the pavers herself, because he needed her to work next to him... Said he would give a discount if she smiled at him... Told her she needed to provide the shop vac, or there would be extra fee's. I'm so upset that my wife had to deal with this guy and have such a bad experience. I should have taken care of this simple fix myself, it was probably only 2-3 hours of work, the guy spent more time at the home depot getting parts then he did fixing the problem. I guarantee you have lost a customer over this experience. Oh also he entered the house without a mask on even though my wife and daughter were wearing them when around him.
DO NOT USE THIS COMPANY. They have poor quality control processes and do not follow up to ensure their jobs were completed correctly.TL/DR: Company did not finish installation and we did not know. During a subsequent system check up (almost a year later) a tech tried to upsell an add-on that should have been installed in the first place. Company was slow to resolve the issue and did not act as though our concerns were relevant.In January 2021, Red Cap Plumbing and Air installed a new A/C in our home.In the summer of 2021, our system shut off and we called for a tech. Tech told us that we needed a UV light and that biologics had grown in our system causing backups in the drain pipe. We thought a UV light had be installed with the new system, but according to the tech it had not. The following day we had the same issue and another tech came out and remediated the issue. We paid for this service.On December 1, 2021, a tech came to our house for a checkup. He recommended the installation (tried to upsale us) of a surge protector (this seemed weird) and the UV light due to biologic growth. Again, we were confused and noted this should have been installed already. After speaking with one of the installation techs (Manny) it turns out these were supposed to be installed and never was. Manny scheduled Techs for December 2, 2021 and they came out and supposedly installed both. We received no follow up from Red Cap.On December 10, 2021, we contacted Red Cap and asked for an explanation as to what happened. We were told a manager would respond the following week.After receiving no follow up call, we called back on December 14, 2021 and asked for someone to call.December 15, 2021, we were notified that a tech was coming to our house. We had not scheduled this and called and asked for an explanation. They were unable to give us one and I asked for a manager or owner to return my call and explain what happened. Dorian returned my call later that day and said he needed a tech to come out and verify or install the UV light.It is now December 19, 2021, and we have not yet received this follow up for a new AC system that was installed in January of 2021 and almost 1 year later we have no idea if it was installed correctly and the company has received full payment for and extra payments for issues that should have never occurred.
Joaquin Romero
3 months ago
Will was very polite and professional. He explained everything clearly and answered all my questions. A definite asset to Red Cap plumbing.
Michael Vanaskie
3 years ago
Mike was right on time, explained my options, and went right to work. He pointed out some changes to enhance safety and explained the features of our new toilet. He was friendly, professional and personable. Very approachable.
Answered all my questions, explained everything very well. Great experience
Marlene Kalwary
3 years ago
Bill H. was terrific.Very knowledgeable, professional and mannerly. He kept us informed and gave us recommendations for care of our ac and possible upgrades to consider.We would like to request that he be the ac technician always assigned to our home.Thank you.
Michael Guilfoyle
8 years ago
We've used Red Cap before and they handled our previous problems amazingly. We had a toilet break. Not the insides - a candle from a shelf fell and broke the actual bowl. Michael from Red Cap came out and offered several options at various price points, installed our choice quickly and well, and cleaned everything up perfectly. He did this while being exceedingly professional and a nice guy. This has been our experience with each of the professionals we've had come out from them. We wouldn't call anyone else for our plumbing needs.
I have been using Red Cap for over a year and they have done a variety of jobs for me. Although all of the plumbers have done good work, today Jamar came out for a one year check up on all the work they have done this year. He was here over an hour. I was not charged for this inspection. He was very thorough and helped me with questions and concerns. If anyone needs a plumber, I would suggest Red Cap and ask for Jamar.
I hired Red Cap to repipe my entire home. Robert Plummer was the lead technician on this project. Robert was technically proficient, experienced and conducted himself with the utmost respect while being friendly and courteous. He was responsible, neat in his work and appropriately addressed our concerns and made sure the job was completed to our satisfaction. Outstanding work!
Jason McCormick
3 years ago
The people that came were nice, but that was the only good thing about this company. Prices are extremely unreasonable. I’ve had both hvac people and plumbers come out over the past few days. Plumber left an absolute mess and charged me for something that I didn’t want done and was unable to solve the problem I had. I’ve called to address the issue and no one has called me back.Update 4/13: Red Cap's HVAC guy came about 2 weeks ago. they came to do a full cleaning and replace two capacitors (Over $800). My AC stopped working yesterday. I paid a different company to come check on the problem and said it was just a drain clog.. which should have been completed by Red Cap in the first place. This company charges you for these they do not even do. Management has still not called back after my initial complaint. Please do not use this company!!!
The technician was fabulous. But your company's pricing is ridiculous. $1200 to replace a faucet and a sink drain. I had to accept because I was in a bind. But I will never use your company again.
Usually I am very pleased with Red Cap.We have used them many times in the past. I was a little disappointed this time because my service call was scheduled between 8 and 12. My technician arrived at 2:45. There was no communication from their office. I wasted an entire day waiting around for service. Aggravating! The tech had to return the next day with a part in the morning. Again, he came at 3:00 and I had no communication from the office. When I called to check the status, I was given the information that he was on his way, but I would have appreciated the office to notify me that the technician was going to be late. Anyhoo, the service itself was fine, warranty was honored, and the service tech, William, was very pleasant to work with.
Amit Agrawal
7 months ago
Gavin and his team were extremely quick, professional and thorough. They showed up on time, were ready for the work, and completed everything to a high standard. I would recommend them for your job, particularly water heater installation.
Michele Poirier
2 years ago
We had Spring tune up done on A/C. Justin also installed a new start up switch that needed replacing. Justin has come to our house a few times and has always been professional, frieny and dies a great job. We are confident in the repairs he has done for us.
Thank you Kevin for being kind, fair and honest with me! I plan to use Red Cap again(a new member) because of you NOT over charging me, or taking advantage of me, when you easily could have. #PRICELESS
chris kowalik
4 years ago
I feel like they took advantage of my wife. Charged 320 for a clogged toilet. Took him 5 min to clear from the roof. Wanted 450 to remove toilet and clear. I still had to come home from work and remove and replace the wax ring myself. Called the next day and asked to speak to a manager. Told they were all in a closed door meeting and someone would call me back. Over a week and no call. I will never use them again. Avg cost to clear a toilet is 180-230. Total ripoff!!!
Excellent experience very professional and quality work. Immediate response to my request for service.
I have spent thousands of dollars with this company. I paid a premium price for a premium service. The install of my unit was ok. The attention to detail was poor. They left holes in my ceiling and left screws sticking out of the ceilings when they installed the returns.After my A/C business, Red Cap reached out to me to provide me with a free plumbing service as a valued customer.I scheduled it, twice. They didn't come either time. After missing the first appointment, I received two or three calls during the week to reschedule the appointment. I was told we're very sorry, your second appointment will not be canceled.....The 1st time they were scheduled to come out, I received a call after they were late that they wouldn't be able to come out and that they were sorry that I waited for them for a half a day on my weekend.I shared, things happen. I understand. I'm a reasonable man.The second time they were scheduled to come out, I received a minute worth of excuses when they first called. Doesn't matter. Bottom line, 2nd week in a row that they didn't keep their commitment and they called me after they were late.I'm a reasonable man. I'll give them a chance to make it right. So far, not good. Based on my current experiences, I would not recommend this company - purely based on their inability to keep their word.Their statement to me that I'm a valued customer is nothing more than a sales gimmick.
Camron did a good job with explaining everything and we felt comfortable with the explanation. He showed us our options and the best way to get the job done without breaking the bank. He was patient with all of our questions and made sure we understood the answers.
Pauline Merakis
4 months ago
We had an outstanding experience using Redcap for installation of 2 AC units, ductwork and hot water tank. Jess our initial salesperson was receptive, knowledgeable and there throughout the process for any concerns or questions that arose. All employees were courteous, efficient, knowledgeable and thorough in their explanations. City inspection was done and they commented how well the job was done. We will definitely recommend Redcap and use for future needs and maintenance.
Michael was very professional, attentive, and detailed to perform maintenance with our 1-year old AC system. Thank you very much.
Gladys Mitchell
5 months ago
Great service! I enjoyed meeting and talking with Juan. If he is an example of your techs you are doing a great job.
I have now made it habit to call Red Cap for all plumbing related issues. The service is always professional and meticulous and they clean up after themselves. Mark was here on the last call to sort out a main line clog and his overall service was terrific. I can definitely recommend Red Cap.
Outstanding service provided by the technician. He arrived timely as promised and worked tirelessly all day to fix a very difficult water leak that was located under the foundation. This is the best experience I've ever had with a plumber.
Mr.Robertson removed our leaky water softener and replaced it with new system. Mr Robertson was not a pressure type repairman. He laid out a few options and gave us quotes for each. After we made our decision he immediately went to work.Mr. Robertson is very professional, upbeat, honest, and very well skilled. It is a pleasure to meet and work with such a good person and the company should be proud to have him in their staff. If everyone in the service field was as well versed, honest, professional, open and polite as Mr Roberson, life would be so much easier.We cannot say enough positive attributes about Mr. Robertson. We made a great choice and will continue to do business with red cap and will always request Mr Robertson for the future service calls as we purchased the monthly services. Thank you Red Cap for your services!
Schuyler Hoving
a week ago
Jordan Updegraff did an outstanding job. My A/C runs like new!
Kimia Ebrahimi
2 months ago
I highly recommend Bobby Williams with Red Cap. His service was exceptional and he quickly resolved the issues with my AC. He efficiently diagnosed the problem, explained the necessary repairs, and completed the job in a timely manner. Not only did he fix my AC, but he also provided valuable tips for maintenance to ensure optimal performance.
Excellent Service - Helped install a new AC, Don Connell showed up in 1 day, and then had the team scheduled and ready to install the next day. Don was very knowledgeable, reviewed the home specs to properly configure the system, provided several options for review, and followed up throughout the process... right down to getting the final inspection completed. The installation team of Manny and Chris were excellent... no rushing or cutting corners, and very clean ! Definitely recommend the Red Cap team ... they will be my AC service team in Tampa !
I hired Red Cap to replace the water pipes ( old galvanized steel) inside and outside my home after discovering a leak in my attic. They came out quickly to evaluate and give an estimate, and came up with a great solution to avoid digging up my patio. Their estimate was MUCH more in line with what I was expecting to pay for this job. The first estimate from a different company was $10k higher! Red Cap gave me an honest assessment and a more than fair price, and they started the job the next day! Their crew was very professional and did a great job running piping through the attic with minimal damage to my drywall (nothing I can’t fix myself). I highly recommend this company and am very grateful to have found such a reputable businesses.
KC Starr Blasingame
2 years ago
Steven was awesome. He was very knowledgeable and didn’t waste any time figuring out what was wrong. He fixed the issue immediately and was super nice about the entire process. He even explained everything so we could understand how it worked. Thank you so much!!!
Joshua Kersey
3 years ago
Our washing machine drain became clogged and dumped water everywhere. We called Red Cap based on Google reviews. Adrian came out the same day. He asked a few questions, diagnosed the problem, gave us our options, and then recommended the cheapest option because he thought we should start there and see if the more comprehensive clean out would be necessary. He explained exactly what the problem was and what he was going to do to fix it, and he didn't try to sell me a bunch of products or services I didn't need--he's a professional plumber, not a salesman. With service professionals all I want is an honest company who will be up front with me about what I need and what I don't need. I felt like Adrian gave me the same advice and recommendations that he would give his own friends and family. As a result, I'll recommend him to others, and he will be my first call for any other plumbing problems or installations. I haven't used Red Cap for A/C issues, but now that I know they employ people like Adrian, I'll be calling them for my A/C service too. It's great to know we found a company we can trust.
I am consistently impressed by how knowledgeable and fast the technicians are. He went out of his way to get exactly the parts needed, to ensure my a/c would be fixed asap. The level of dedication to their work and to their customers is absolutely phenomenal.
Nicholas Marrero
a month ago
Will Cunningham did a great job servicing my unit. He was on time, professional, and went above and beyond to repair the problem. He also spent some extra time explaining how to maintain the unit providing me the details I need as a new homeowner. Great job Will!!!
The plumber was on time, extremely knowledgeable, and professional. I am very impressed with their service and their employee and would definitely use their services in the future.
Jarrod came to service my a/c today. My sister represented me as I was away. I spoke to Jarrod on the phone twice. He is very polite and professional. It is also evident that he loves what he does and knows his job. He also recommended the surge protector and strip that goes in the drain pipe. I am considering these, but could not do today. I would recommend Jarrod based on this first visit.
Elizabeth Revilla
3 years ago
Our plumber was on time and extremely personable. This company employs the nicest most knowledgeable plumbers.This time did not disappoint . I had called to get the kitchen faucet replaced. I had bought the wrong one but they had an extra one! The day was not wasted and we got a new faucet!
Exceeded my expectations! Excellent customer service! Explained everything so I could understand what was going on. Scott is the RealDeal! Knows and loves his job!
Steve Williamson
3 months ago
We requested Steven Golden, the service technician we had before, as he was familiar with our needs. He installed a kitchen faucet, garbage disposal and repaired the leaking flow cartridge on the shower. Very professional and also presented the best pricing possible. He left the work areas clean, explained all services performed and even inquired about a sink he had installed previously. Very satisfied and will use Steven Golden and Red Cap Plumbing again.
Felipe Cuesta
9 months ago
Brandon identified 5 HAC problem/improvements within budget and completed repairs. He was very professional and deligently completed the work.
Greg Sheneman
8 months ago
I called red cap because a toilet in my guest bathroom was clogged. I guy came and checked it out. We hit it off pretty well and he warned me that there are only a handful of honest plumbers at red cap and to keep my guard up. Next day some one came out and told me the whole house was backed up and its a matter of time before my other toilets and sinks start clogging and said that we need to lift all the toilets and pressure wash all my pipes costing $5500. After a couple hours of research i cancelled all contact with red cap and contacted a competitor. The competitor's plumber came out and put a camera in all the pipes for $350 and found that one pipe in the front yard had tree roots growing inside. He told me where it was and i fixed it myself for less than $50 of materials at home depot.I don't know how red cap has such high reviews, I'm not sure if they offering discounts to folks for leaving positive reviews. My water filter company did that.
Harish Edamadaka
a year ago
I had a 3 year old HVAC AC system not working. The original company (Millian Aire) that installed them told me they needed to order some parts to repair this. I called them every 2-3 days to follow up and they would keep telling me they are waiting for the parts to come from the distribution center. They did not seem to care. After waiting for 2 weeks, I decided to try Red Cap Plumbing and Air given their positive reviews and association with Costco. They were able to fix this right away and had the parts. They performed an excellent job at a very reasonable cost. Very professional and great communicators. Highly recommend!
Kristine Reens
4 months ago
Kevin was great! He took the time to listen to us and explain everything. He saved our Saturday!
Great service, on time, professional & relatively quick replacement of our water heater with minimal disruption to our day. What more could we ask?
Sara Gerhardt
2 years ago
HVAC unit constantly giving me problems- so I ditched my prior service company and called Red Cap. Anthony showed up on time. Put his red booties on and went to work cleaning up the mess the prior company had made. He clearly explained everything to me and I feel very good about what was done. I highly recommend this company and their obvious care for their clients.
Jean Rockwell
2 weeks ago
They were very professional and they cleaned up after themselves. They were unable to complete the job but have promised to be back after the holiday.
Brooke Martin
2 years ago
Other than Jarrod, this representative, Anthony, is one of the few actual professionals I have met from Red Cap. He was tidy, polite, friendly and eager to remedy the issues that have been outstanding for close to a year (such as securing the proper UV bulb for the Lennox unit and promising to return to perform maintenance ASAP as the unit's thermostat has requested).
Darlene DeMarie
a year ago
We have become regular customers, not because we want that. Our house, which was built in 1971, presents regular plumbing challenges. We can always count on Red Cap. They come quickly and help us with every challenge. Adrian was kind and knowledgeable. I highly recommend Red Cap. They are the best!
This company's $99 drain cleaning is nothing but a bait and switch scheme! I called them for a simple drain cleaning which took them less than 15 minutes but they wanted to charge me $275. After complaining about their false advertisement of $99, they agreed to charge me a bit less. I could have called at least 2 other plumbers to do the same job for around $100 but after reading reviews here I thought I would give them a try. They also refused to guarantee their work because they gave a tiny discount! I'm not kidding! What a bad way of doing business. Very disappointed!
David Burman
11 months ago
Seilo k. was on time and quick to do the repair and very professional. Extremely knowledgeable about his profession. It was a pleasure to have him work in our home.
Holly Hawkins
2 years ago
Jayson was clean, courteous, attentive and thorough. He was careful to ensure our issue was completely resolved and our questions were answered along the way. He was an impeccable representative of HomeServe and of Hers & His Plumbing!
Requested quote online & received call right away. They had Zach at my house couple hours later who was very nice and professional. Quote given, fair price, water heater replaced on the spot. Excellent service. No extra fees added to quote.
Dominic Trottier
5 years ago
What an amazing service! The red cap AC specialist went home and did the annual servicing for our 2 AC systems. He really took the time to explain what the servicing includes and gives us proper suggestions of what we can improve. The only thing that could be better is maybe includes a detailed report on the performance of our AC systems.We also got a servicing for the plumbing and the guy was really nice and knowledgeable. Again, it was a super good service that we received. The only little lack on that side of the house would be to explain a little better what's being exactly checked.
Tim DeGusipe
2 months ago
We purchased the unit through Costco. We were very skeptical about the pricing with Red Cap. Costco came through with their communication and we received a reasonable price from Red Cap. Logan and Cale did the install and were awesome! We appreciate Costco, Red Cap and installers. I would definitely recommend going through Costco for your AC. Costco has proven they are truly an outstanding company.
Anselmo with Red Cap Plumbing was prompt and extremely professional. He thoroughly explained everything to me and gave me several repair options before proceeding. I've used them twice now since buying my home and both time they have exceeded my expectations. Thanks guys!Edited: Anselmo is no longer with them and my next experience was not as good. I paid for two repairs and the tech wasn’t able to resolve either issue. In fairness, he said it may not work but nonetheless I paid. I feel like he also pushed me into a “maintenance plan” add on so $600 later and here I am. Still have the same issues. And to boot they are pretty pricey for what they offer.
Sally Serralles
4 years ago
Felix did all the plumbing in my home after I had water damage. He did an excellent job.
Neat, pays attention to detail and leaves the area clean. Goes the extra mile to make sure you’re happy! Highly recommend him.
Robert Lloyd
2 months ago
We had a bad backup in our men’s locker room at our YMCA. The technician was professional and took care of our backup in a timely manner! Thanks Robert
Marcus Sebastian
a year ago
I called to request someone to fix a toilet wax ring for us, due to a recent injury we were unable to complete this ourselves. This typically takes about 1-2 hours tops, based on previous experience.They insisted that signing up with their maintenance plan would be the right move in this situation. Nobody mentioned that there would be any further costs for the procedure, nor what those costs would be.Well, the tech shows up and informs us that it'll be ~$450 to take the toilet off and replace the ring. This is far beyond market rate so I respectfully declined AND cancelled the maintenance plan.$220/hr for plumbing? I don't think so...They also scheduled us for 1-5 PM. The tech showed up before the scheduled period. Luckily, we were eating lunch and could oblige, but ... Show up during the scheduled window, or communicate otherwise in advance. Not everyone has open schedules.
The manager at Red Cap Plumbing gets a Big thumbs down. If it was up to him my handler leak could have either kept running for 12 hours (all over my flooring) or I could just shut off my A/C in the heat of the summer so the leak would stop until he could send someone out to have it looked at in 12 hour because no one would be available to come out before then. Keep in mind that 1) I paid extra to become a Red Cap Member so that I wouldn't need to worry about this type thing and 2) I had this new system put in less than 6 months ago. So shame on him for unacceptable customer service!!!!!!Switching gears to the actual employees that make a difference. 5 stars to Kim and Jason for coming to my rescue!!!! Kim didn't stop at trying to find a technician to help me despite the managers in consideration of a paying customer. Kim, after hours of not giving up finally reached out to one of their technician's, Jason who was willing to come out so see what he could do to fix my problem so I could have A/C again. He fixed my problem and then came back the next day when I got off work to add a part that was not put on my handler in the initial installation. Kim and Jason were both understanding and helpful of my situation and both willing to go above and beyond to make sure I was pleased with my service. Kim even reached out to me at work the next day to see if I was taken care of the night before. I would like to thank Kim and Jason for their compassionate and unwavering service.I hope your company does the same in recognizing your efforts.
Sandra Dzwonczyk
2 years ago
I liked everything that Red Cap Plumbing and Air did. William Cunningham came and check out my air conditioner. He was very helpful, kind, thoughtful about everything. He check my unit inside and outside to make sure everything was running ok. William Cunningham is the best and I want him to do my air conditioner every time. He explain everything to me so I can understand. I appreciate goo service. Thank you Sandy D
Red Cap came out to diagnose my leaky kitchen faucet. The tech did not diagnose the problem at all but rather tried to sell me a whole house filtration system. He did not even turn the faucet on to see what was going on. He quoted me an extremely high price for a repair for the faucet but did not know what part was needed. I was charged a service fee for no help at all. Definitely do not recommend!
Frank Kirkbride
3 years ago
Great job overall. Adrian Miranda was fantastic throughout. His thorough review of the existing situation and recommendations were sound and professional. His work was impeccable. My family was thrilled with the results.
Great experience every time. Came out super late for a repair - and always follows up when they finish the job. Red cap is the real deal! I appreciate it!
They came and gave me estimate and were able to do job in same day. Steven was very professional and went above and beyond in his impeccable workmanship. Another company had given me price but no explanation. Red Cap explains everything so you know what you are getting. I recommend them highly.
Used Red Cap to flush my hot water heater. Scheduling was super easy, technician arrived on time and was knowledgeable and professional. Overall process was done quite quickly - and price was not bad at all. Definitely recommend using them for this service!
Very honest service. The gentleman who came to assess the drain was thorough and honest about my concern. Turned out not to even be clogged, but more of a mechanical design issue. I appreciated him being forthcoming and not suggesting anything that would be unnecessary. Thank you! I'll use your services again.
04/28/2022 - Michael came out for my HVAC maintenance, and just knocked it out of the park. He ran through the whole system, he explained the details, he gave me some options to improve the safety/stability of the system; it was absolutely stellar! The guy was so on-point, I'm pretty sure he left my house then went out to solve world hunger or something. Seriously, I can't say enough about Mike - he drove up in a truck, but I gotta wonder, did he really need to drive, or could he have just changed clothes in a phone booth? When I want my HVAC worked on again, I hope Mike's the guy they send out, he's a walking, talking HVAC party of awesomeness.05/09/2022 - Eddie came out to work on a gas line issue in my kitchen. He showed up promptly, humming merrily and got right to it. He gave me several solution options, and got it knocked out once we had decided on a plan of action. He was diligent, careful, and knew what he doing. He turned a big mess into a small deal and the cost was totally manageable. Thanks a million Eddie!12/20/2022 - As part of an ongoing project, I had toilets in both bathrooms replaced. Red Cap sent out Nate The Legend and his title is well deserved. Nate was diligent, prompt, professional and courteous. He performed some after-service adjustments on my cleanout, and brought exactly the toilets I ordered with a two-day turnaround. He cleaned up after the job was done, and left the job site looking like he'd never been there; heck it looked even better than when he arrived. For plumbing jobs big and small, Nate The Legend can do 'em all!
Sanjeev Rattan
3 years ago
Edward L. did an amazing job getting my LONG running myriad of plumbing problems corrected and working good as new in record time. I even had a secondary issue involving my water heater which was not related to the service call, and Edward took the time to access the problem, contact the main office, described the problem and helped mitigate the additional costs for as best as anyone could.Super glad to get the fridge magnet as well because living in an older house I'm likely to have more issues eventually, and if/when I do I know Red Cap Plumbing will get it fixed right quick!
Tiffani Nandlal
a year ago
Christopher Vasquez from Red Cap Plumbing & Air. WOW. I've been in property management for roughly 13 years and I've never worked with a plumber who went above and beyond like this. Not only did he find the issue and repair it he was friendly and easy to work with THE ENTIRE TIME. Unfortunately for him I did send him to work with a very difficult tenant and he maintained his composure and kept it professional for the full 4 to 5 hours he was there working! Highly recommend.
Getting an a/c install and ductwork quote, Robert was excellent, he was polite, knowledgeable and took time to answer any and all questions.
Today, Sunday, in August, Florida August....our AC decided to take a break and stop working. I did some basic troubleshooting and fixes but it was not addressing the problem. We called Red Cap Plumbing, they set an appointment up for us for the same day, which we we really happy about. William arrived, asked what was happening, I told him and after a quick evaluation , William determined it was a clogged drain line. I told him I tried to vacuum it out but my puny shop vac was no match for the clog.William had the line fixed in literally a matter of minutes, giving me great tips about what to do to prevent getting a clogged drain in the future, which included me getting a new shop vac, which I was happy about. William is extremely professional, and knowledgeable, he is defiantly an asset to Red Cap, they should give him a raise, or at least a cold adult beverage of his choosing. Very happy and COOL with the experience, Thanks again William and Red Cap!
Wendy Driggers
a year ago
Got a brand new Ac unit, inside and outside. We had 2 great installers, Tony and Ceaser, they were very professional, and hard working. Red Cap All the Way!!
Dan Fletcher
6 months ago
Chris, Justin and Steve, were fantastic in the replacement of a commercial sized backflow device in a 32 story condominium building. They were on time and finished 1-1/2 hours ahead of schedule. They also accommodated our need to perform this work at night. They started at 10:00pm.
Pathfinder 007
3 years ago
My Technician Joe B was very professional and courteous. He looked at my problem and knew what he had to do to fix it right away. He quoted a price and that was exactly what I was charged. I will definitely use them again.Thank youRed Cap Plumbing!!!
Terry was efficient, knowledgeable and professional. We have used Red Cap Plumbing in the past and have always been satisfied. I would recommend them. They come out late in the evening, same day.Vincent was on-time, friendly and explained in detail what he was going to do.Red Cap is a very reliable company.Riccardo was great as always. Found the leak right away. Friendly as always.Riccardo came out today to install a new chlorinating system and did a great job as always. He is an asset to the company. Gets the job done quickly and professionally and right the first time.William explained everything and was very professional. He had all the parts he needed on the truck to get the job done today. Great service.Jesus did a great job figuring out a solution to a problem he ran into on sight. He was friendly and courteous. Problem solved:Adrian was friendly, knowledgeable and personable. Very careful. Would ask for Adrian again if needed.We had a problem with our clorinator. Asked for Adrian as he did a great job last time. He is careful, friendly and cares about his job. If I could ask for him every time I would. I’mGarvin was very friendly and knowledgeable. Resolved our issues in no time.We have used William in the past so we asked for him again. Very friendly, explains everything and cares about his job/clients.Garvin is always pleasant and very personable.Nathaniel was professional and knowledgeable. Went right to work. Told us how long it should take. Finished on time, great job!Steven was friendly and knowledgeable.
Danielle Jarrett
7 months ago
$600 to install a toilet that we have all the parts and supplies!? Usually have good experiences with this company, but that seems a bit outrageous.
Red Cap repiped my home a few years ago, and did a great job.They recently replaced my old A/C system with a new, more efficient one. Manny and Chris know what they're doing - they did an excellent job. It was a pleasure having them on this project.Also, the interest-free financing saved us a lot of money. Check out the guarantees listed on their website.
Fixed our A/C unit. Bobby Williams was very professional and cordial. Would request his help again in the future!
Maureen Francis
3 years ago
Vinny arrived and assessed my needs. Gave me 5 options & explained each to me. I chose which I preferred and he started. In less than an hour he replaced parts, fixed the leaking faucet, cleaned up and was on his way. I never expected to have the repairs completed today but Vinny came with pieces & parts needed and my sink is fixed. He was knowledgeable, efficient, & pleasant. A valuable asset to this company. Do yourself a favor & ask for Vinny. 100%
Emilia St Jean
2 years ago
ResCap order tracking system sent service-appointment confirmations and reminders. Their office staff was friendly and professional. RedCap exceptional thorough follow-up kept me informed of the progress of my job. I was called when the plumber was on the way to my home. The work was performed accurately and in a most workmanlike manner. Billing was handled on a tablet computer at the conclusion of their work. I am so very pleased with Adrian Miranda performance I plan to use them whenever I have a plumbing problem.
Sharon Denninger
a month ago
Nate was fantastic! On time and professional, and helped us figure out our plumbing issue. Thank you for another GREAT Red Cap experience!!
Christine Tutcher
7 years ago
Will definitely use Red Cap Plumbing again! Eliud Melendez did a great job doing a major rebuild of my powder room toilet. Very professional in diagnosing the issue and providing repair options. Their Ultimate Savings Agreement is very affordable and I am looking forward to having them perform an Ultimate Plumbing Inspection. I also saved 15% on the repair that they did that day.
Possibly the best experience I have ever had. Professional and quality are through the roof here. No run arounds, honest and direct along with knowing their stuff. What more can you ask for?
Michael Tyler Gimbert
3 months ago
Have used Red Cap plumbing four times over the last two years. Very responsive, always timely, great communication, knowledgeable staff, and helpful each time/visit. Also very reasonable prices and I really respect the generous military discount they offer.5 stars ⭐️⭐️⭐️⭐️⭐️
Cassandra Woodfork
2 years ago
Bought and had installed a central AC by Redcap. We were given filters for the unit and told they are the best filters to use. Less then 6 months later we have a clogged drain and Redcap tries to charge me to unclog it, stating it's not part of the warranty. According the the AC tech the filters we were given and have been using is why we're having the issue, because they only catch the large dust particals. The tech was rude.I had to call the office to get the issue resolved without having to pay for something that wouldn't have been an issue without being told to use what they provided. All of this for 30second job.Sounds like their trying to create more business by creating more issues. Once our warranty is done I won't be using the company again.
Anthony was by far the best technician from redcap that I have had the pleasure of dealing with. He explained everything in detail, was courteous, clean, efficient, and kind to my dog!I will highly recommend him for all of my a/c needs..I enjoyed our conversation and he's quite the family man! Cheers to Anthony 👍👍😁
Yi Han Chang
3 months ago
On time. High quality. Nice communication by being able to answer all my question and explain the situation. Overall the best.
Justin Sapala
3 months ago
Jose L provides a very understanding and knowledgeable experience in an unfriendly environmental situation. He quickly and easily resolved the issue by providing the various options for getting the control of the homes temp back to normal. He also assisted with cordianation in getting a specialist to come look at the home to further assist in identifying additional avenues to obtain a constant temperature of the home and prevent potential future issues or overworking of the system. He did his job extremely well and quickly.
Austin was great! Very timely, responsive and helpful. Will use again.
NISAN “Siyue” Tim
2 months ago
The last time I called red cap I felt cheated,even though they did not clear my drain they charged me 140 dollars and made me feel like the guys were doing me a favor for taking a hundred off and they said yes they're were Two of them going to call a supervisor saying the problem was outside saying its way more expensive then acted like they took another 25 off because i used a gift card it didn't take anything off the card i checked later itdid take off i ended up clearing my own drain paid 165.00 for nothing and the guy stated because he turned on his equipment weather it worked or not he had to charge me I don't think I'll be using red cap again I'd give 0 stars if I could but that wasn't an option and insult to injury I have 5 children and I'm a single mother every penny counts and they took a giant penny from us for nothing!
We recently discovered water damage coming from our attic, and found the cause to be a previous owner rerouting the reverse osmosis and softener line through the attic to the fridge years ago. After several quotes to reroute this line directly beneath the sink, through cabinets to the fridge/ice maker, we almost settled. Then I came across a Red Cap truck. I called today, and they came out today, and fixed today! They didn’t try to up charge or make up issues. Garvin was professional and is a great representation of Red Cap! I will continue to use them for any future issues.
Steven replaced the waste arm in our kitchen. He had to cut through our exterior brick wall and work under the kitchen sink as well. He was extremely professional, courteous and diligent in his work. He also went the extra mile to replace the outside wall. We are very happy with the results. Thank You, Steven, and Red Cap Plumbing. We are now ready for Thanksgiving.
Douglas Dotter
7 months ago
Great experience with Red Cap Plumbing & Air. Despite some initial issues with the heating system, their representatives persisted in addressing our concerns to satisfaction. We are very pleased with the results and their dedication to customer service.
D. Dotter
Theresa Cole
4 months ago
Would have done zero stars but not an option. We reached out to Red Cap after seeing their marketing brochures in Costco (if Costco was promoting them, might be worth a look). We already had 2 other quotes but thought they might win out. The salesperson was nice enough; he literally measured every room of our house (closets too) to ensure we were getting the right equipment – that was a first. Two plus hours later he sits us down for the quote, $21,995. That’s right $22k for a 4-ton unit (no extras) and that’s WITH a 10% discount from Costco. Absolutely insane. I’m fairly confident they measure every room to make you think everyone else does it wrong because it’s typically based on your homes square footage. What's really sad is when you realize some people wouldn’t know any better and since they of course offer financing and try and make that monthly payment seem like not a big deal, well you get it. Beyond disappointing, they are willing to charge more than double - price gouging at it's finest.
Hayden came to do a check on both of our a/c systems and did a great job. Will be using him again if we need any help with our a/c or plumbing.
Scott Moore-Hoagland
3 years ago
I had one of the best experiences with a plumbing company, and especially Vinny C. that I have ever had. Great guy to work with, very respectful of our home, and performed great work with an attention to detail. This is the second time I have called Red Cap, the first was an emergency situation and Chris was outstanding too, and is the main reason I called them again. They will be my go to plumber from now on. Thank you Red Cap and thank you Vinny!
The plumber was respectful and knowledgeable. He was careful and made sure I knew what the problem was. He also explained future maintenance. Thank you for the quick response.
Tim Keeports
4 months ago
Very pleased with the service and technician. Will likely use Red Cap again.
Sales Lets Get Behind Trump
3 months ago
They answered the phone (big deal nowadays), scheduled a technician with a four hour window. Technician showed up after 40 minutes. Adrien was very helpful, respectful, knowledgeable. He got everything done and left everything clean. I would definitely use Red Cap again and would definitely want Adrien to come back.
Nathaniel was fantastic. Very fast response, friendly, clean and professional work. Plus, he was kind to my dogs...which is always a plus! He Took the time to explain what was wrong and how he was going to fix the problem. Very pleased with the work done!
Helen Mester
6 months ago
Justin did an excellent job for our church. He was timely and completed the job very quickly. Thank you.
My service tech Michael Bell was great. He deftly explained the AC problem and my repair options. I like that they give 3 price options so you can choose what fits your budget. Also they came out inside of 3 hrs after calling. I definetly recommend Red Cap!
Nathan Jensen
10 months ago
We had them out for a service call and gave the technician a check to pay for it. Three months later, they tried to withdraw money from our account through a fraudulent ACH where they said they had the signature on file. We realized this because the amount was different from the check (which they apparently lost). No call apologizing or saying there was a mistake, can we issue a new check. Fraudulent and untrustworthy. Who knows how many others they've done this to.
Serviced Air ConditionThe Technician was on time, he had all necessary information and equipment. Anthony was very professional, he explained in detail all services that were completed. He did an excellent job of being detailed with the service that were provided and what other services that can be offered. A very knowledgeable technician, I will be using their service again.
Technician was very friendly and knowledgeable but the price for the work was too high for the work in my opinion.
I'm happy with Red Cap but you're asking me to evaluate them coming out to do an estimate. I was called by your office at 10:30 and you said the plumber would be there in 20 to 30 minutes. I was at the property by 10:50. At 11:15 I called for an update and was told he was around the corner. At 11:40 I called and said I had to move on. I saw him from my rear view mirror that he had arrived but being an hour late is not acceptable. If you are going to be late than call the client. Don't have the client call you.
Our toilet was plugging all the time. Adrian came in the toilet worked he suggested a new toilet had it on the truck and installed it. As problems appeared Adrian just fixed them like it was no big deal. Adrian was great!
Pleasant technician. On time. Provided a realistic estimate. Completed all repairs in a timely manner. Would highly recommend Red Cap.
Replaced my sewage system repiped. Very professional. Noel and Jacob were very kind, answer all my questions and concerns..Excellent work represented Red Cap very well..Love the team work I saw between Jacob and Noel..
Red Cap provided clear details for work order and service contract for our A/C systems.Thank you for exceeding expectations and providing professional customer service.
Of all the plumbing companies in the market my experience with Red Cap plumbing is the best!Not only they were able to dispatch a tech right away they are knowledgeable and take the time to offer options and really treat you with the most respect and courtesy. Something that is hard to find these days. Their uniform is always clean and having their name tag makes me feel safe.Adrian was Outstanding, Courteous, Respectful and a pleasure to deal with.He had the courtesy of wearing the plastic covers around his shoes which is so much appreciated! I didnt have to ask him to do so.Definitely calling Red Cap Plumbing again should the need arise.
Always available and prompt timing. I feel at ease knowing my house is on a regular maintenance schedule.Steven Golden did a great job installing new toilets. Highly recommend.Kevin Wood came out to fix some plumbing issues I had and he did a great and quick job. Definitely recommend.
Rosanne Hartman
3 months ago
Wanted to give a shout out for the great service given by Red Cap Plumber/ R’Cittio Martinez. On time - friendly- job done quickly and corrected issue! Went over and beyond by pointing out some issues with my plumbing that would help me prevent future problems. Red Cap I also appreciate the texts sent out before the appointment showing me a photo of who is coming and their credentials. First time using and will not be the last! Thank you.
I am so happy with Red Cap Plumbing and Miguel, the technician who came to my home. Both of my toilets stopped working at the same time on a Sunday afternoon. Red Cap answered the phone quickly, understood my problem, and said they would send somebody. About an hour later Miguel arrived at my house. He was very professional and knowledgeable, and I felt like he really cared about me and my problems. He was very responsive to my questions and concerns about other issues in my house. I now have two working toilets! I will be calling Red Cap Plumbing from now on when I have an issue.
Riccardo was 5 stars! He was punctual, knowledgeable, finished the job quickly and very pleasant. My appointment was given the very next day and the work completed that same morning, wow! Great service. Thank you
Kevin was very professional, knowledgeable and friendly.
rikardo abreu
10 months ago
Mr. Harter (Cody) is an AC ENGINEERING professional that is quite familiar with the competition and market safety and performance of what he recommends. Knowledgeable and up to speed with Consumer Reports and BBB recommendations.More importantly he proved why my home needed a new unit, he talked with me about the savings in usage cost I may see and of course in addition to saving by being a Costco Executive Member.His team of Ervin and Albert got here early and are installing my new unit right now!Thanks to Mr Cody!Ah, did I mention I was not prepared with the cash and out of pocket requirements… well he also help me secure a low rate loan to install.Red Carpet is a one stop fully professional team.SincerelyRicky AbreuHoliday Florida…. Continued:It is now almost 2 hours since my unit has been installed.It is wonderful. All my house cools evenly now, thanks to Mr Cody’s assessment of thermal-cooling requirements that he calculated. My home originally had. 2 1/2 Ton, and he recommended I get the 3 Ton. What a difference!And as an added surprise/gift… nobody ever mentioned anything about how quietly the units purs along quietly.Thanks A TON, to RED CAP of Tampa Bay.Ricky Abreu
Bernice Franklin
9 years ago
Great service! Mike was very professional while handling several issues in my home. Definitely felt he could fix the problems...and I had no clean up to do when he left. That is a first for me.Red Cap Plumbing will definitely be receiving my return business and I will happily refer them to friends and family!
Mike C has to be the BEST tech I have ever dealt with. He went above and beyond to fix the problem. His work ethics are something to be commended. What an asset to Red Cap, I can't praise him enough. He left me a very happy customer. Red Cap is definitely my choice of plumber and definitely will spread the word. Thanks Mike C and Red Cap for quickly fixing my plumbing issue.Bernadette/Valrico
sally hallman
5 months ago
Austin was a great plumber for us, new kitchen remodel. He hooked up everything, got it all working perfect and fixed a plumbing leak too. He was friendly, profession and kept us updated as the day went by. I would call him again for any repair.
Kristen Horwith
3 years ago
I’ve used this company several times for routine plumbing repairs without ever having any issues until today. They’ve completely changed their business practice from being customer service driven, to aggressively trying to gauge customers with major repair expenses. I had a plumbing issue and called in requesting a tech to come over to rectify the problem. However, not only did a tech come out, but also a high pressure sales person (Marty Cohen) who was pressuring me to have all my pipes cleaned out for $3,200 before the tech could even begin to determine the cause of the problem. He even tried to pressure me into getting prequalified for financing. We finally agreed to do the minimum repair for $350, but by the time he was finished he ended up charging me $895 for the repair and the sales person charged me another $500 because he had utilized his camera. After we agreed on the original price $350 for the repair, they completely blindsided me and ended up charging me $1300 in expenses that I never agreed to. I’m not very knowledgeable about what plumbing entails, but I 100% believe that this companies intentions today were solemnly to meet an end of the month sales quota. It was such a horrible experience, I was scammed out of paying triple for a repair cost that I had never agreed to. This company is completely dishonest and will make every attempt to ensure a hefty bill. Their failure to be upfront with me from the very beginning and by giving me a false “low ball quote” is just beyond scandalous. Please look elsewhere before hiring this company, it’s nothing more than a scam.
Linda Schwartz
3 years ago
Technician Pat arrived promptly at the expected time. He fully checked out my unit and explained everything to me. He added coolant and air is running again. I should explain that Red Cap responded to my 4:55 pm call and sent Pat out the same evening. Great service and fair pricing. Thank you, Red Cap!
Fred Strickroot, REALTOR
3 years ago
I am the Broker at HomeNet and we have used Red Cap Plumbing on properties we manage and they provide a great service at a fair price. Don did a great job on the repair and I like that Red Cap Plumbing does a background check on their employees. I highly recommend Red Cap Plumbing and Air.
Al Williamson
4 weeks ago
Good estimate, couteous Honest, trustworthy, couteous. Detailed explanation.
The technician, Riccardo, arrived early to address my issue. He is very professional and has extensive knowledge regarding my plumbing problem. He took the time to explain what needed to be done and answered all questions. Extremely satisfied with Riccardo's work and highly recommend Red Cap.
Barbi Cutting
3 years ago
We have been a customer of Red Cap for eight years now. When we first moved to Tampa, our hot water heater went out just after 4:00 PM. Within an hour of calling Red Cap, we had a technician at our home. The service was amazing. Since then we've used them numerous times for plumbing and A/C maintenance, unexpected service calls and for a new A/C system installed at my mom's home. Each technician goes above and beyond and all have been extremely knowledgeable.
Regina Gonzalez
a year ago
Kevin was cordial, professional, and patient. He had some difficulty, but that didn't faze him. He continued working until he solved the problem. He is a determined worker that gets the job done. Thanks, Kevin.
My first initial experience with the company was great. The tech that came the first was a 10. The second tech that came out to view pipes, I did not care for. His conversation was very condescending. The tech offered an expensive servicethat we could definitely use, and needed no doubt, but when we said we couldn't afford it right then he implied that we could sale the house or get an entire new restroom and septic put on an exterior wall or save up the money but something needs to be done. His job was to view my pipes, which he did, and provide information on a service that could fix the situation. Which he did do BUT You do not tell a customer to sale their home or add on to their home regardless if they can afford the suggested service or not. I initially chose this company because they had the best reviews when I was researching companies and I still like them but this last tech had me feeling so e type of way and I definitely would not want him coming back to my home.
Harley Dickey
7 years ago
Bill did an excellent job on my apartment water heater repair. He was knowledgeable, and was willing to go over everything he was doing to the unit step by step for me. I felt very well taken care of and his work speaks for itself. Great work and very prompt. I would call Red Cap a million time over Presidential Plumbing, who treated me horribly and kept me waiting for hours. Red Cap is worth it!
Duniel Vera Calvo
3 years ago
Really a Pleasure to have this work done for such good fellows. I’m very Happy and satisfied from when the estimate was performed by Mr. Roger Ugarte to when the job was done by Mrs. Jack and Luis; very professional. Technicians really know what they are doing; always on time and kind.That is why I would always recommend “Red Cap”
This place is very expensive. They are a flat rate company. I had the water for my refrigerator broken off by an appliance delivery crew. I called Red Cap to repair the shut off only to find out the person who showed up would not bill the appliance company. He wanted a credit card or check and really seemed more concerned about getting paid than fixing my problem After 2 hours of back and forth on the phone arguing with the appliance place, I told him to just cap the pipe and leave. I paid almost $200.00 for that. Ended up hiring someone else to reconnect the shut off valve and it was cheaper than Red Cap.
Blake Stasyuk visited my house 6/24 he advise that my capacitor may need to be replaced and of mold build up around my coils due to humidity. He gave me some quotes which I knew were over inflated. I got a second opinion and was advise that my capacitor was operating in a normal range. I was able to get a UV light for $250 with install. Keep in mind I was quoted $1100 from Blake. Also, my drain line wasn't flushed. I thought this was included with the tune up. Beware of sales tactics. These companies use cheap rates to get in the door then use sales tactics to sell you more. Do your homework people. I wasted $69 with this company.
Timothy Strawser
4 months ago
Had clogged drains so I called Red Cap. They came out just a few hours after I called. They were able to remove the clog, so everything works as it should. Kalen, the technician was great! Very professional and nice.
Tt U (Nana Banna)
a year ago
Dear Kyle you’re greatly appreciated love your kindness your professionalism .we cannot ask for anybody better than you. you have shown us that there’s still kindness in this world you’re very professional you talk to us like we are human beings you explain everything and you did the job quickly you cleaned up your mess which wasn’t really a mess but you cleaned it up and you made sure you wear gloves and everything and we appreciate that we have found so many people that don’t want to do a good job and it’s very nice to see Kyle have the heart that he does And the professionalism that he has shown us we will always call on Kyle when we need work done thank you Kyle for being very professional thank you so much so . We have used redcat plumbing many times but I can say all the workers have been wonderful but Kyle you deserve a raise because I don’t think I’ve ever met someone more professional as you in the work and in a timely matter and the way that you treat us thank you so much thank you redcap for sending Kyle out to put in our hot water heater we really really appreciate it words can never say how much we appreciate and especially Kyle thank you God bless have a wonderful day and be safe
Patty Pfister
2 years ago
First Kyle found my leaking tub drain. Then Christopher came and worked diligently to replace drain, tub plumbing including faucets and shower head. Cleaned everything nicely. Very happy with his work. Thanks again for job well done!
Dmitry Lisagor
2 years ago
My old 18-years AC has been replaced by Red Cap company.Olsi Nasi was helping with this project. Smoothly and very professionally completed work.Everything was done in a friendly and calm atmosphere.The installation was completed during a few hours - no dirty or mess at all, installer guys are very friendly and polite.I'm 100% satisfied and highly recommend Red Cap.Many thanks to Olsi for his help!
Katie Finklea
7 years ago
Yesterday Mike K came to our house and he was Excellent. First off, as a mom, I felt totally comfortable with him in my home.....that may sound funny, but it is SO important.Second, he was professional, kind, efficient and answered all of my questions. I could tell he was knowledgable in what he did and his professionalism showed. I also felt that the prices were straight forward and I didnt have to wrap my brain around what was going on in terms of cost.He was great! Thank you!
josh blanton
2 months ago
Really great customer service, if you like being lied to.
Olsi was my technician - very clean and very careful being inside the house in the garage and outside of the house. Use his iPad to show me what the attic look like and the changes that need to occur there with ductwork, a float switch and perhaps a germicide. I will have all three of those things done when I saw my other house as I am in the process of renovating this one. I just wanted to know that the AC heat pump in this house, being one year old, was at its top efficiency. Very personal Very knowledgeable and understanding technician. What I like about redcap is the efficiency proficiency and the way that they deal with individuals consistently during calls. Very professional thank you!
Charles Mark Butler
7 months ago
Austin Ford did a superb job as a Red Cap technician. He was reliable, punctual, knowledgeable, and articulate. He has a great personality, was empathetic to our situation, and accommodated our particular circumstances. His work ethic is professional but personable. He was clear about the problem and its solution. He listened to our questions attentively and answered our questions with insight. The work was done in a reasonable timeframe and neatly. Hopefully, we won’t need Austin’s services too often, but definitely would be pleased for him to return to service for any future plumbing problems. We were very impressed with him as well as Red Cap’s customer service.
Jeffrey Zinkan
11 months ago
James was very professional and friendly. He fixed our problem quickly and explained what he was doing.The problem I have with Red Cap is the service call I received in late May of this year.It was six months after initial installation (Dec. 2021) and was done at no cost. However, the serviceman who came said I should have a filter in the drain tray. The tray is about 15 to 20 inches long. He charged me $54.00 dollars for a filter that was 5 inches long. The filter kept the 5 inches clean but the remaining 10 to 15 inches became dirty, clogging the drain pipe, resulting in the unit shutting down. I had to ask for a service call last week, Aug 22, only two and a half months after the first service call in May. All this for unit that I paid $7,800+ for less than 9 months ago. Something doesn't seem right here. When I told James about the service call in May he seemed taken back. I asked if he had a filter that would fit the tray and he said he didn't have one with him.Therefore, I can see another service call in a few months to again unclog the drain pipe.Replacing Heat pump. David was friendly and professional. Product is being installed tomorrow. I expect it will be satisfactory. Purchased through Costco, so the benefits were excellent with the cash cards. David also threw in a UV light to sweeten the deal. Very pleased so far. Assume installation will go without a hitch.Installed 12/1 and 12/2. One drawback- they assist people who use TECO with the paperwork to get a rebate, but not from Duke Energy. That's the customer's responsibility. A little help would've been nice. Not sure I got the UV add-on. I saw or heard nothing about the device and why it was an upgrade. David valued it at $350.00.
Haley Hlavaty
2 years ago
Red cal plumbing and air is all around a great company. I called them and they answered promptly. The answering service is very nice and helpful. The next day they were able to come out and install a brand new hot water heater. Steven G explained each of the options and had it all organized on the tablet for us to see the prices. He was very knowledgeable about all the products. He did a great job installing the water heater. Cleaned up the area he was working in and even took the old water heater. He came inside and made sure we were getting the water to the temperature we wanted.
William Whipple
2 months ago
Jaime did an outstanding job. He performed a thorough inspection of our entire plumbing system. He was very diligent and personable. Red Cap is fortunate to have such a quality representative on their staff!
Lindsey Edwards
2 years ago
Jesus was an absolute charm. Was very polite and helpful. Knew his trade and walked me through what he was doing while doing it. Absolutely love red cap and highly suggest them to anyone needing help in their home.
Marinette Chavers
a year ago
Professional Svc & completed job in a timely manner. KInda think of HVAC like car mechanics. You just have to “wait & see” if work was done efficiently. So far the work they’ve completed over a year ago is still working well too!
We are long-time customers of Red Cap. We have found them to be professional, courteous, and responsive. They demonstrate great customer care in the field as well as in the office.
Reggie Thompson
a month ago
The Tech was excellent very knowledgeable professional.
Claudia Monchery
a month ago
Steven was my technician today. Great communication, friendly, kind, courteous and all around great person and professional. Thank you for helping me get hot water back in my home today.
Scott Neumann
11 months ago
Ryan is an outstanding HVAC service technician! He did a very thorough job making sure out HVAC systems are running efficiently. We can now be confident in our systems after Ryan's visit.
We highly recommend Red Cap. Great Company From start to finish. Installed complete new unit AC Lennox. Excellent service and Sales. Glad we used them competitively priced and warranty.Peterson Family. Thank You Red Cap Plumbing & Air.
Erick Young from RedCap came over to check out a problem after we received a high priced, over promising, incorrect analysis, and a lot of confusion from another big corporate company.Erick taught me so I was completely informed and understood what was going on. He took a deeper look at our problem and called his resources to confirm the source of the issue. He saved us thousands of dollars and the grief of having to endure a larger, unneeded project!He is a family man who is incredibly educated in his field and went above and beyond to give us the service we needed. We are now RedCap costumers, more specifically, Erick's customers.
Jeanne Klusendorf
a year ago
Adrian was completely professional, very knowledgeable, repaired the job in a timely manner and I trusted him completely. If I have any other needs for my house, I will call Red Cap. I’d give him 10 stars if I could. I will also recommend Red Cap any chance I get.
Alex Sierra
11 months ago
There is very little or even no communication with the office Managers. They were no shows twice resulting in time off of work & still no resolve. I have asked to speak with someone who will help me with my concerns general/operations manager & they don't want to connect me with either of them. I am the first one to allow any company to make a make things right the best way they can & unfortunately does not care for this.
Allison Kahan
3 years ago
Nielsen was excellent to work with! He was very knowledgeable and patient while I tried to make a decision on what needed to be done with my current ac system. I’ve had nothing but great experiences with Red Cap!
This company is a rip off! Ignore the generated reviews. Anyone else will be at a reasonable price but here.
Scott Neumann
3 weeks ago
Mike did a thorough and professional check of our AC system. He left me with a confident feeling that our system is operating efficiently. Mike was very knowledgeable and friendly. I would give him a 6 star rating if it were available.
Adrian provided a quote to install a new LP tankless water heater. He was thorough, professional, knowledgeable and pleasant while he was walking down the site to develop the quote. I haven't engaged red-cap to do the install yet but the quote process was excellent
Zumba With JoZ
3 months ago
Professional, answered questions and provided quality diagnosis. Very friendly, nice guy, did not even charge us for the service fee.
Debbie Hediger
a year ago
Ervin was very professional and on time for our first system check up. We are Very impressed with Red Cap and their team. Would highly recommend them.
Rebecca Gleason
3 years ago
I’ve been a member of red cap since owning a home in Tampa and recently had a duct work issue in which I called Red Cap. The technician they sent out on the first day was not overly friendly but did the work respectfully. We noticed that evening that a light system was not working in the same area that we had the duct work. We called Red Cap back and they sent the same technician to fix the issue. He was annoyed from the start at being at our home and talked down to me. He fixed the issue and walked out of my house without saying a word to me. I am definitely in the market for a new plumbing and ac company now. If there had been mutual respect I would stay a Red Cap customer.
This was the first time using Red Cap for plumbing issues. Alberto was the service tech and he was great - very friendly, fixed the issues completely and did not try to get me to buy things I didn’t need (which unfortunately happens with some companies). I will certainly be using Red Cap again and would recommend.
Joseph Amendola
7 months ago
Christopher was very professional. Explained what needed to be installed, and was very patient with all my questions. Great job Chris!!!
The gentleman that visited our home was very professional and knowledgeable about our plumbing issues and provided repairs needed. He respected our home and we are very grateful and appreciative.Thank you
2 reasons why I am not giving them 1 star rating. First one, they were very responsive and able to get a tech out the same day. Second, the techs were professional and courteous although very inexperienced. One of my bathrooms was out of service because of a back up. Red Plumbing sent a tech and he could not the clog out. A camera guy came out and suggested I had mayor problems and started to throw out services ranging from 10k to 30k. He touted 20 years of experience and knew what he was talking about when I questioned him. THEY CHARGED ME $300 and I was basically at the same place I was before I called Redcap.I rented a snake and began to hit the stoppage with different attachments until finally one broke through (0 years of experience, just more thorough).In conclusion they charged me $300 for nothing then wanted me to pay $10K to try something different. Call an experienced plumber with all the tools, because will need to go through 3 people at redcap before you get someone that knows what their doing.
chenieced9v2 persico
a year ago
There was one gentlemen who was skilled and other than that it was a disastrous experience and the manager called me ‘you people’ in a disgusting/derogatory way after yelling at me and the company doing a horrible job on the install, not finishing and it’s an open inspection on my home! There are heating & pressure issues and multiple things were installed upside down including my shower which they haven’t fixed!Absolute crooked management and horrible attitude of the desk staff at the time of my install in Feb 2021. The installers always had good attitudes though.
Rory was very knowledgeable as well as informative in addressing my concerns.
Dayle Lewandowski
3 months ago
Very prompt service. They were able to quickly identify the problem and fix it, as well as diagnose an underlying problem as electrical.
I’ve used this company a couple of times and never been disappointed. Their technicians are courteous and knowledgeable. They take the time to explain things and give alternative solutions. I will continue to use and recommend Red Cap Plumbing. Thank you for all you do!!
They did not detect or repaired my leak instead they hit me with a $12000 repipe estimate. I had to call stuart plumbing who came out and did the repair. Would not use red cap ever again. Instead of tools they came with a calculator. I feel taken advantage if.
Bradley Snyder
8 years ago
We had a great experience with Red Cap Plumbing. Our plumber (Steve B) was incredibly nice, clean and quickly took care of our clogged sink. He seemed to really love his job, which showed in his in-depth explanation of the problem and advice for keeping our drains flowing.We've been using Red Cap for several years now and would not think about calling someone else. What a great company!Brad and Rose.
john mccarthy
7 months ago
Issue resurfaced no diagnostics just cleared at high cost only to have same issue. If you don't immediately respond to an already confirmed appointment they skip you. High price and no results much less keeping appointment after taking time off to be home. NEVER AGAIN.
Your team’s hard work and superior workmanship in the installation of our new A/C is appreciated.
Garvin was very thorough and explained everything well. He was very polite and listened to our requests. Very professional. We have not made up our mind on what plumbing contractor we will use, but Garvin is a keeper! he should get a raise
Awesome Experience!!! Our service technician William Cunningham was extremely helpful and knowledgeable. Our AC went out overnight and the fast response on the next day service was greatly appreciated. Our AC is up and running again and we were so grateful for William’s help today. William also helped answer several questions that I had today in regards to our system. He was very patient and extremely nice! I will be recommending Red Cap’s services to many people that I know from now on. Thanks again William Cunningham and Red Cap Plumbing and Air!!!
Steven from Red Cap plumbing came out on time and kept in contact with me throughout the whole job. Explain to everything he was going to do with the price up front. Very pleased and happy with the service. I will definitely use Red Cap plumbing in the future.
Having to replace your entire Air conditioning system in your home is a big deal. It’s huge!!! But Marcus was kind, professional and explained everything. I was feeling very anxious about such a large undertaking. But by the end of the visit I felt calmer I feel like I’m making the best decision and I’m getting a great deal and I understand every process that they’re going to do. In the comfort of my home means everything!
Christopher OHandley
10 months ago
Peter Acosta was great. He performed the very thorough periodic maintenance on our HVAC components quickly and efficiently. Identified installation of a surge suppressor as a way to prevent electrical damage to the unit and installed the suppressor while here. I have used many maintenance companies on various properties but Red Cap is by far the most reliable and professional in Pinellas.
Sharon Reeves
4 months ago
Tried to charge me $500. to change two rubber washers inside of my toilet tank!The part at Home Depot costs $9.00!My toilet “new” costs $324.!Because we refused the price gouge, they walked away with my $90 service fee and WE GOT NOTHING!!!! I’ve tried to contact Red Cap to question all of the above and have them explain to me the $500 EVERY TIME I am told, “someone will call me”…. HAVEN'T HEARD WORD ONE
Excellent experience from the first phone call all the way through the job completion. Marissa in the office was very friendly and professional while setting the appointment. The technician Michael showed up right on time in the window they gave me and called just before he got there. While doing the job he was communicative, friendly, and clearly very knowledgeable. A+, would definitely hire again.
Luci Martinez
2 years ago
UPDATE: I received a call from Red Caps Customer Service the following day. I spoke with Carolyn who quickly and professionally was able to get us back on track with them. I'm all for hitting the reset button as anyone in customer service knows there are great days and not so great days. I'm glad I did, I was able to get the required service completed quickly and professionally. The techs were knowledgeable and patient (as I had experienced in the past). Customer service is everything. It doesn't matter what the savings are if the service is terrible. Thank you Red Cap for making it better!We went through Costco for our new HVAC, who outsourced to Red Cap. We were happy with our decision especially as the rep stated as a Costco contractor they included another layer of customer service. Installation and unit no problem. Fast forward 2 yrs, booked a maintenance service advertised for $49. No problem, I adjusted my work schedule to accommodate date and time. Day of service, I called to confirm my appt. Was told they couldn't find my info. After explaining I had booked the appt about 2 weeks prior, the rep put me on hold and then came back and stated they'd be at my home between 3-5pm. I confirmed with them (again) the best number to call. No calls, no service. Call them back at 4:57 and was told dispatch tried to call to reschedule. Never received the call, asked them to confirm the number - it was the incorrect number. Why ask for updated info if no one's listening? The rep stated she has no way of looking at past notes. Really??? They offered to reschedule, but why if you can't keep the initial appt? Not to mention the hours wasted that can't be recouped. Understandably, life happens and so do delays, but the hassle is simply not worth it. What's the point of advertising a service if you can't deliver as promised?
Brandon replaced my secondary drain pan very quickly and showed me the old one for comparison. As always, the technicians always provide some form of education about my HVAC. Great job today.
Nancy Wadlington
a month ago
Red Cap Company has always been professional, courteous, kind and knowledgeable in the service and work that has been done for me. (1. Kitchen drain pipes that needed cleaning all the way to the Septic tank.; 2. Installation of the hot water heater.; 3. Draining the hot water heater.; 4. Installation of the kitchen faucets.) *** They sent emails and made phone calls to confirm someone is coming and who the service provider will be (name) and what time the person will be at my house.*** Everything that is to be worked on is COMPLETELY explained to my satisfaction. Every question is answered. They show me what they are doing as they do it and talk to me about the job. This is the very BEST company that stands by their commitment on their services. Red Cap Company is the only company I will ever call, for anything I need around my home 🏡. From the first person I speak to on the phone ( The most courteous, real person, voice ! They make sure to help you in any way they can)... to the completion and satisfaction of the job, I am very grateful for an extremely reputable company. Red Cap,,, y'all are TOP'S.Today, July 6th, I was desperate 😭. I called Red ♥️ Cap and I was told someone is on the way🙏🎶.... Adrian was my technician. He was on time, professional, and he explained what he would be doing, Adrian made me Very happy when the drain clog was cleared ☺️ 🎶🎶 ! (It. Was. Stuck -!!) Adrian had the pipes cleared and I can wash the dishes ,😂😂 ! Adrian is wonderful. He has great work ethics and is extremely professional. I am so grateful 🙏. I will say it again,,, I will only use Red ♥️ Cap . They are the only company I will ever call. I've used Red ♥️ Cap in the past for several different reasons and I have always been satisfied with the work and ethics of the employees. Thank you Red ♥️ Cap for being a fabulous company that cares about the people who work for your company and the customers they serve. God's blessings to each one. Again, thank you.♥️ (red) -->🧢 🙂
Daniel Rogers
3 years ago
John did a great job and was very informative. We are fortunate that the past 2 years since we bought this house that Red Cap had been there for our annual servicing and maintenance. Thank you!
Manuel came to give an estimate on a new residential HVAC system to replace my old one. He showed up as scheduled, was professional and knowledgeable. He is an excellent representative of your company.
Robert Eckelman
6 months ago
Adrian did a great job. Took a look at the job, explained it to me, gave me a quote, fixed everything and cleaned the area. I recommend him.
Stacey Young
8 months ago
Mike came out to check my HVAC system and since my unit is 15 years old he started outside with the unit and found that my compressor bit the dust and advised that I would probably have to place a new one into my home. There workmanship is 100% guaranteed. Jimmy came out and went over the two options of ac units, plus how much each cost. The plus side in all this, my new system will be installed on Monday right before Christmas.
Gary Brelsford
a year ago
I think if Adrian comes out one more time, we will have to feed him! LOL! Probably one of the most personable plumbers I've seen in many years and that includes my time in plumbing wholesale in the 1980s & 1990s. Great guy, knows his stuff and doesn't try to pull any wool over anyone's eyes. Red Cap is lucky to have him!
It was a positive experience from calling the office to completion of job. Steve Golden was articulate and knowledgeable. He was professional which made it easy to interact with him and ask questions. He arrived on time and worked efficiently so my very old dead water heater was replaced with a new one quickly.
Francisco Santiago-Torres
4 months ago
The Red Cap technician, Michael, has been servicing our system for sometime now and has always been straightforward with his diagnostics, he is well knowledgeable, and friendly. When asked a question about the issue or what needs to be done he takes the time to explain and show the so what and reason behind what is recommended. Highly recommend Red Cap for peace of mind and guarantee of services provided.
Douglas Andrew
2 years ago
I was not impressed with Red Cap Plumbing & Air. My house was built just under 10 years ago and my AC unit is the same age. My motor seized up. As soon as the technician looked and diagnosed the issue, he immediately tried to upsale an entire new system without discussing other options. When we told him we couldn't afford that, he quoted me 940 dollars to replace the motor with labor costs. I managed to get it installed by a competitor at half the cost. I will say I was impressed with how prompt scheduling a technician was and he was on time.
Nelson Santos
7 months ago
Plumber was polite, very informative. Explained causes of issue, preventive measures and possible necessary corrections.
subramanian gopalan
a year ago
Thomas was very professional and did the job as per commitment. He was very methodical. His helper Jeff worked well with him. Good team
Steven was kind and thorough and was able to locate the leak quickly and efficiently. Very knowledgeable and pricing was fair. Highly recommend
Stacy Anders
3 months ago
The plumber was very professional, knowledgeable, and friendly. We would use this company again.
Michael not only went above and beyond what was asked, but made sure we understood the how and why as well
Eileen Hamilton
2 years ago
We received an estimate for repair of an outdoor spigot that was leaking. Our technician was professional, polite, friendly and knowledgeable. We ended up not doing the repair at the moment but will definitely call Red Cap when we can.
UPDATE. We were supposed to have hydro scrub and Picote applied. I had such high hopes based on their sales guy. First they showed without calling, we were told they would call while on route to us. We never received the contract/work order and the techs that showed up had not reviewed it so they didn’t do the kitchen hydro that was part of the project scope. They had already started the Picote so could no longer do the kitchen because the Picote can not get wet for several hours. They did promise to come back next week, but I am not confident of that. But the biggest issue was they flooded my main bathroom and hall with disgusting overflow, not just once but twice. They told us this was due to a “low flange”. Though we never had any issues with it. To their credit they added a flange cover. They did a cursory clean up but we just had LVT installed in that flooded bathroom. It’s unknown what will come of that water getting under there (it was a lot of overflow!). The water in the bathroom closet was never cleaned up till we did it so sat for several hours. They told us they couldn’t clean the overflow that came up thru the tub (since the Picote cat get wet) but should have done so immediately after the overflows or at least with some cleaner and a rag! We haven’t received the promised video of the before and after. Outside area not returned to prior state (where they went into the clean out). Overall super disappointed. Credit them for doing the hydro a couple of times to get pipe cleaned. . Original post: Jonathan was and professional for our estimate. Looking forward to seeing how the work goes to Picote our sewer lines !
This isn't the first time I have called RCP (other review below), but having recently moved to a different area, I was confident enough to keep calling them, and I am so glad I did. I actually just got off the phone with their office to not only make another appointment for something different, but also to seriously compliment Mike C. He was personable, helpful, quick and knowledgeable. On one hand, no one ever wants to call for service, but on the other, at least I know that anytime I do call, I am in amazing hands. Thank you so much!A couple years ago: I was incredibly happy with Thomas and Chipper's positive attitude, professionalism and of course, the work they did. It was done in an expedient manner and I was very impressed considering how bad I thought the issue was. Thank you very much!
John Ritchie
4 months ago
Price gouges, over promises under delivers, service dispatcher dating a prs, favorable service to him, I saw first hand inner workings run from them, commission pay on all employees
William Novotny
3 months ago
Eric was awesome!! Good guy and felt like a friend discussing a/c systems. Very trustworthy and relaxed, knew his stuff, and did not pressure sales. Company moves fast to service and has really good financing options. Couldn't be more covienient and quick.
Water softener disposal and plumbing repair completed . Zac was very knowledgeable. Your company was our first choice b/c of your representative , Zac’s, care and time spent in explaining the product and process regarding replacement needed. However, we went with another company b/c they offered water heater replacement at about $500 cheaper but unfortunately that company did not see the project through completion. Zac came right away and finished project impeccably . Moving forward , should any other plumbing needs arise , we will consider Red Cap plumbing first and foremost b/c of excellent care , and best in class service provided by your represents Zac .Most grateful .Warm Regards,Bahl family.
Armando Castano
2 months ago
Avoid Red Cap Plumbing and A/C. It is a scam.My story is: My A/C, 12 years old was working perfectly until I received a coupon from this company, advertising a Tune-Up for $ 49.To have “peace of mind” for the summer I made an appointment for it. The technician came and told me he had to do several things to which I agreed. The cost was outrageous at $2800 but I did not contest it and paid. One week later the A/C was not cooling. I called them to request warranty service. The person who came said that additional parts for $1200 were required. I said no and requested to talk to a supervisor. The supervisor came and said that there was no warranty for anything and because my unit was old I should rather buy a new one from them. They advised the cost would be north of $10 -15,000. I said they were crazy and I demanded for them to repair the unit or return the $2800 and the supervisor promised to talk to the manager and call me back. No call did ever come.I then called an independent repair company (that does not sell new units) and they repaired my unit. They told me most of what Red Cap had charged me was unnecessary and the only problem was that the unit did not have any Freon Gas. Red Cap had either 1) Not put any gas (they charged for it), or 2) Put it wrong, or 3) The unit was leaking which is a very easy repair.My A/C has been working fine for the past three weeks and I was scammed by Red Cap. Avoid them at all costs. Their MO is to “repair” the unit, charge an outrageous amount for it, offer no warranty and then offer to put the amount you paid towards the sale of an overpriced and unnecessary new equipment.Avoid them at all costs!
Victoria Brennan
a month ago
Red Cap has been my go to for years, they’re always so professional and helpful. Noel recently has been great and a huge help with my ongoing plumbing issues. Highly recommend!!
I had Adrian Miranda come and help me out figure out the plumbing in my house that was not working properly. This guy is just amazing, professional, on time, clear, knowledgeable and explains the process entirely. He is the man.
Thank you Red Cap Plumbing. Our service tech, Michael Kinney, was awesome. He was personable and made a bad situation bearable. He did a great job and we couldn't be happier and would definitely use them again. They have great customer service.
Brian Horrisberger
7 months ago
Zachary Buckner completed everything we needed done. He was knowledgeable, thorough, and professional. Excellent service.
Tracy Nichols
2 years ago
Manny and David did an awesome job installing our new air conditioning unit. Made sure everything was perfect before leaving. I would highly recommend Red Cap Plumbing and Air. Ask for Marcus he will help you figure out what’s best for your home and then ask for these two installers.
Travis Wilson
4 years ago
Gabby and Gambino were efficient, knowledgeable and very friendly during the appointment. They notified me of any issues and fixed several items that had been left in disrepair by previous plumbing contractors. I would definitely do business with Redcap again.
Astill Jadusingh
7 months ago
This was the second time that I used Red Cap, and should I need plumbing services in the future, I will not hesitate to call or recommend them to friends and/or co-workers. Jonathan B. was very professional, courteous, and did a fine job.
A.J.
Miguel Rosario
11 months ago
This is the second time I have used Red Cap Plumbing and they have always made a same day appointment. Today I called at 6:50am with an attempt to just leave leave voicemail to request service and a technician actually answered that early and by 9 am they were at the house. Problem solved!!!
Andrea Casteel
3 years ago
On my A/C, Bill did a very good and through job. He was very pleasant and even though the job was dirty he left my home in perfectly clean order. I am glad for his good work ethic, pleasant demeanor and a job well done.Zachary helped me get a better understanding of my water softener and filter system. He was a great representative for Red Cap. I would welcome him back. Thanks Zachary!Brad arrived on time full of gre a t information and a great plan for my project. He was both personable and professional! Thanks Brad!
Perforned water inspection of shut off valves on all faucets, water softener, and workable toilets to ensure there were not any leaks. This included flushing out water heater and inspection of anode rod within the water heater. Also, tested heating elements in water heater. Tested pressure from main line. Chris was very thorough and knowledgeable.
Jerry Schlosser
4 months ago
Thomas was outstanding. Was early staid late to get us hot water. Red cap is the best.
My ac stopped blowing cold air. I thought ac may have frozen so turned it off but left fan running for the day. Turned ac back on an to no avail on labor day as hot as it was outside I realized I had no choice but to call for help. Ervin the tech was very knowledgeable and found the problem immediately. It ended up being the run capacitor and jump start switch. Little did I know that the 2 year old ac would break the bank once again. $744.00 dollars later we have air again and its better than when the ac was first installed. I also started a maintenance program with them and don't know where my 15 % discount came in. I live in a 2 story townhouse and have never had the upstairs feel the same as downstairs until last night. Thank you Red Cap for having such knowledgeable techs but your pricing is a bit over the top.The reason for the 3 stars is based 100% on pricing.
Donald Crocker
3 months ago
RED CAP COME OUT SAW THE ISSUE FIXED THE ISSUE WAS A LITTLE BIT HIGH ON THE COST BUT IT NEEDED TO BE FIXED
Deborah Hampton
2 years ago
AMAZING service from the start, from the first person that came to look at our broken AC outdoor unit in the middle of the night, the salesman that came the very next day & was very upfront and honest about the units for sale & getting us a good deal & even getting our installation date moved up to the very next day! The installers were very professional & courteous, they made sure everything was professionally completed & checked and rechecked. I don’t think we had a single issue through this whole process. Thanks to the amazing & sincere service we received during this very HOT & UNCOMFORTABLE time when our AC finally went, I will never use another company & will go straight to Red Cap from now on. They all really went above & beyond for us here from the beginning to the end & I couldn’t be more pleased with the work & grateful people like them still exist & not once tried to sell us something we didn’t need. Thank you so much for taking such great care of us here this past weekend & I look forward to giving y’all ALL my future service requests.
Dwain was very professional. He called ahead and arrived right on time. Dwain did his measurements, wrote down everything, and was on his way before I knew it. He was very pleasant and I felt very comfortable with him in my home. I have had great experiences with Red Cap thus far and would recommend them to anyone in need of the services they provide.
Sandra Leahey
2 weeks ago
Miguel is the best!! I totally recommend him!
Tanja Dellavalle
3 weeks ago
Great Experience. Thank you for the fast professional Service Nathaniel was great
Zachary was punctual and personable. He was very knowledgeable in explaining the service recommendations on my 23 year-old home. Will request future services from him again.
William Wang
9 months ago
They showed up a bit early and completed the service in a very reasonable time frame. Their pricing was reasonable and the service tech Donald was professional and quite helpful. I would recommend using their services.
R’Cittio was very nice and professional and explained everything fully. He got the job done quickly and I would be more than happy to have him come back for any future repairs or replacements.
Darian Hunter
8 years ago
Let me tell you about Red Cap Plumbing...They are great people! Tech came out to fix a running toilet. He damaged my toilet in the process so the company replaced the whole unit. Straight up good trustworthy company. I recommend them to all.
Joel DeGregorio
9 months ago
This was my first plumbing inspection service provided by Red Cap. The tech was very professional, and he detailed everything and why. The flush of the water heater, well thank you because I know that service prolongs the life of the heater and lower element.
Steven did an excellent job installing the new Rheem Marathon water heater. He was prompt, courteous and took the time to explain the new system & lifetime warranty. Very happy with this service. Thank you kindly!
Adam Hill at Red Cap installed my Water Filtration and Softener system. He did an excellent job! He kept me informed about the status of the job and was extremely professional throughout. He cleaned up after the system was installed and provided specific instructions on how to purge the system after we let the carbon filter soak for 48 hours. I was overly impressed with Adam and would recommend him to anybody! Thank you for the outstanding job performance!
Red Cap came out to my house because my AC stopped working. They were very professional, and they were right on time, as usual. They quickly determined that I had clogged pipes, which caused the outage. They vacuumed it out, and I'm back in business! The best part, because of my extended warranty, there was no charge! I HIGHLY recommend Red Cap Plumbing and Air! I've been with them for years, for a reason!
Rick Mc Carthy
2 years ago
Michael and his co worker were awesome. They worked very hard and did a great job taking time to explain things. Great attitude and work ethic. Very pricey but thanks Red Cap plumbing for making this job a priority and getting us taken care of.....sincerelyWilliam Mc Carthy
My mother in-law called this company regarding a leaky faucet. They actually quoted her $1200 for a faucet replacement! When she questioned the price, they discounted to $871 (I have the emailed quote). For a faucet replacement. I drove from Orlando and replaced the faucet in under an hour. This company should be ashamed of themselves.
Patrick from Red Cap Plumbing came to my home, on a Saturday, and was very thorough and professional in assessing my service needs. His knowledge and in-depth analysis was reassuring and provided me with the confidence needed to make a more informed decision. I highly recommend Red Cap Plumbing and their team of dedicated professionals.
Requested to have a natural gas line installed to a new pool heater. They scheduled me w/o incident with a window from 9-12. No call & no show so I called Red Cap and they said that the estimator was out on an emergency call. That was fine so they said he would be at my house between 2-4. No call & show and no show again. At 5:12 I received a text letting me know that my appointment was cancelled and that I would have to call back and reschedule. Seems a bit unprofessional since they were the ones that never showed up so they should have reached out to me to do the reschedule. But they didn't so I called them back the next business day and rescheduled it for the following business day from 1-5, w/o incident again. I then receive a text today, which is the scheduled date for the estimate, informing me that they don't install outdoor gas lines. Not sure why I was never told that from the beginning AND why their website clearly talks about installing outdoor gas lines.VERY unprofessional but I guess when they can pick & choose their jobs this is what we get now.
This company and its employees are getting a 5 star review from us today!! They have been extremely professional, polite and understanding of our situation. They took two days to replace and do a full install. The team did a full switch of units from the attic to the garage and made the transfer look easy. They have answered all of our questions about the new unit. Super happy with the business and their professionalism! Well done Jose and Roz!!
Patricia Faulk
a week ago
I am very pleased with Michael Perchitti that came out to my house he is very professional knows his professional job duties and he did give me excellent customer service and that’s what I got today from Michael Perchitti thank you Red Cap for having people that cares and About the people who need help ,Your service is excellent
Both Mike and Jack we're amazingly courteous professionals. They did a fantastic job, and made sure everything was done to my satisfaction before leaving.This is my second time working with and Red Cap Plumbing and Air. They're at the top of my list of plumbing professionals to call.
Natalie McCamis
3 years ago
I just had an amazing experience with your plumber Adrian. He truly saved the day and gave me honest,affordable and genuinely the best customer service I have ever received from a tradesman. Adrian was able to fix a drain issue quickly and affordably. He arrived on time was extremely professional and I would recommend him to anyone. Thank You so very much for all your help. I am a VERY happy customer and will recommend this company from here on out!
We had been out of A/C for a few days in this Florida heat and there walks in John. One of the sweetest people I’ve ever met who provided me with information and allowed my mom and I to make an informed decision.
Highly recommend him!
My hanging toilet bowl sanitizer fell off and got stuck causing the toilet to not flush properly. Alberto came and ran the water in the master bathroom to determine if the problem still existed and apparently it cleared itself. I will have him back to do a drain cleaning to make sure. Alberto was very professional, knowledgeable, and kind. I will request him specifically for my next service.
Dennis Harden
2 years ago
The first stage of getting a new AC unit is going well. Our advisor explained everything, broke out the pricing for all of our options and set up an appointment for installation next week. Couldn't ask for more than that. I'm sure the final product will meet expectations.
Renee Stevens
10 months ago
Our A/C Technician was amazing and worked hard, he was very knowledgeable in his field. I liked the fact he was very organized and professional.Thank You for a great service.Mike and Renee Stevens
Hayden was awesome and professional. He provided good advice for maintaining our system. We’ve used Red Cap for years and always find their service first rate. Hayden kept that streak alive.
I feel the company was very professional but the personal could have been handled the issues better. Thomas who was the first repairman sent to repair the damage told me I had to get a leak detector and then when the leak was found he said the job was too big for one person and a special machine had to be brought in. This resulted in a needles delay while I continued to lose precious water. The supervisor came the following day and I feel definitely overestimated the cost of the project ; when Michael finally came , he told me none of the pavers need it to be removed and the job essentially involved some removal of some big trees roots he performed his duty really well and I heartily recommend him.Though the company was very responsive I still feel a bill for over $3000 what was steep for the work that was actually needed to be done and I sincerely feel a certain refund is due me.
Conrad Rhoden
3 weeks ago
He’s very professional, helpful and punctual.
I've had multiple plumbing issues in my kitchen that needed to be fixed and Red Cap Plumbing was able to help the same day. Their customer service is some of the best that I've ever experienced. Definitely would recommend, don't even waste any time looking elsewhere.
Beware of ‘extended warranties’. Just having someone look at a system apparently voids it. Office didn’t have the courtesy to tell me this either when I purchased the system or when I contacted them for repair. So, now I have to be without AC for several extra days until I can talk to the office since they won’t work weekends.Already had bad experience when they couldn’t diagnose and repair a water heater after several tries. Sent complaint on that issue that they never bothered to reply to.Guess since I’ve already been swindled and they have the money they don’t want to bother with me anymore.
Barbara Williams
2 months ago
Anthony responded to my service call the same day! After performing the repair he showed me how to maintain the unit monthly to keep it running smoothly until the next service. I highly recommend Anthony and Red Cap for any AC or plumbing issues.
B. Williams
Used these guys twice, once to install an HVAC system, for which I got royally overcharged as I found out later. The second time to provide a diagnostic for insurance purposes. Both times were a big FAIL in their own way. Never again! Rip-off and they don't stand by their work.
Called today hoping for same day service. Plumber arrived within a couple hours to fix the leak in my shower. Service was professional, friendly and great quality.
Patricia Holtmeyer
4 months ago
We were extremely happy with Glendon's professionalism, and workmanship.
I hired redcap to do an AC tuneup. They were very polite and did the job well. They even showed me pictures of the problem parts so I wasn't just taking their word for it. My only complaint is that the technician didn't wear gloves when he came inside. Normally that wouldn't be a problem but on their site they talked about increased safety measures during COVID-19. Gloves seems to be a more obvious safety measure since the tech came into my home. Otherwise, a great experience. UPDATE: I got a call from the local manager that they will remind the tech to wear his gloves. I am very pleased with Red Cap's customer service.
Very Friendly, Explain all about the unit and work they will do. made me feel like Family.
Robert glenn
5 months ago
The technician was extremely professional and very personable a high quality of client service that you don’t seem to get much anymore would definitely use this company again. Garvin did an outstanding job and whenever I need Plumbing I’ll be sure to ask for him.
These people are really nice but utterly incompetent. We paid $16,000 for a re-plumbing job Nov 21, 2019 that was supposed to take 10 days max. It has been 6 weeks and our yard still looks like a destruction zone. The salesmen (Robert/Roger? and Rocco) promised services we never received and the leads (Thomas and Brian) have repeatedly promised workers would show up and then they don't and have failed to keep us up-to-date on the status of the project. Meanwhile our yard has been decimated- none of our plants were saved,the cement work they tried to repair is sunken and unprofessional, and the previously-landscaped yard is bare earth. Even our calls to the supervisor have been ignored. DO NOT DO ANYTHING WITH THESE PEOPLE
Chris was very knowledgeable, professional giving options without being pushy. Answered all questions including those not about specific repair at hand. Will use again in the future.
Great job very professional, completed whole home repiping in less than 1 day ,left everything back in place and cleaned up
Was going to use another company, but they did not respond in a timely manner, no communication. I am very impressed with the service I received with Red Cap
Tanker Snyder
2 years ago
Red Cap promptly fixed my upstairs HVAC system which had been improperly repaired by my previous air conditioning service. This was/is great, quick, prompt service by RedCap. William is awesome. He is professional, prompt, responsive, knowledgeable, and takes time to both explain the issues and fully correct all the errors. He goes above and beyond. This is the best A/C service I have ever had in 40 + and therefore I am changing all my A/C service to Red Cap and have already purchased annual service plans, even though the annual service is a little pricey. They are the best.
We had Brandon out for AC repair. He was on time, pricing was clear cut, and he was able to get a quality job done quickly. He offered suggestions for how to prevent issues in the future. Excellent service, would highly recommend this company.
Do not use these people. Gave an estimate of almost $3000.00 and I had it repaired for $169. Has been running like new for weeks. These guys came out with ridiculously ignorant estimates. And left charging me almost $100 without even improving my situation.They literally did nothing other than take readings. It was actually worse when they left. If I could have left a ration of 0 I would have. To add they tried doubling the charge for estimate before arriving but honored the price given because I recorded the call. BEWARE.
I highly recommend Red Cap, and especially Carlos Martinez. They were very quick, efficient and respectful. I could not ask for a better experience. We will be recommending Red Cap to our friends and will use you for all our AC and plumbing needs. Thank you very much! Norma Wise
capncraigagain
a year ago
This local company was strongly recommended by a very reputable local company. So, we called them for an estimate on Monday morning. They had a salesman out that afternoon. He answered all of our questions, gave us three replacement options and left with a check and a contract.Around noon on the next day, the installer called to set up for the installation appointment. He offered to come as early as 7 am the next day, but would work to meet our needs. I told him that 7-7:30 would be great.Rey showed up at 7:20 with his assistant and immediately started the job. The crew were very courteous, helpful and earnestly answered our questions. They completed the job, along with thoroughly cleaning up the work areas and tutoring my wife and I on our new systems functions and scheduling the county inspector's assessment visit. Their truck was out of our drive and on the road by 12:30.My wife and I are completely satisfied with the staff at Red Cap and strongly recommend them for your HVAC & R needs.Oh yeah, we'll be using them for any plumbing issues in the future, should something need attention that I can't handle.
We had a leaky garbage disposal and Red Cap did an excellent job from booking my appointment to replacing our disposal. Shout out to Adrian for his excellent customer service and efficiency of competing the job. Highly recommend to anyone needing plumbing services.
I am a pretty handy person and do most of the basic work myself like changing fixtures etc. I exclusively use Red Cap for the more troublesome jobs such as a pinhole leak in a copper pipe in the concrete inside the sleeve and water comes up in the middle of the master bedroom 4 ft from the nearest pipe...That was exactly my problem on a Friday night when I called Red Cap at 5:00 pm. As usual I expected very good service like I always get. (I have used them 3 times before). This time my experience went beyond excellent so I decided to share it with everyone.Bill M. was at my rental house by 6:00 (read fast service). He is amazing at what he does. He very quickly wrapped his mind around the problem we were dealing with. He did no more than necessary damage to walls/tile in locating the problem (and let me tell you that the way he found that leak was almost like he put the leak there himself!!). He took the time to explain to me what my options were carefully and honestly with no intent of up selling other services. After the repairs were done, he took the time to ensure that there were no other pinhole leaks which is likely in my situation. I definitely do not want another plumbing problem but if I do I will ask for him by name.There is no doubt he is an excellent plumber. He also is one of the nicest and most honest persons I have come across in a very long time. I do hope to run into him at a restaurant so I can have a drink with him. We call Bill and other members of the red cap team to our homes during some of the most stressful situations. Working with someone who is pleasant makes a big difference in the entire experience.
I needed a water heater replaced. It was a small 38 gallon Rheem water heater that cost less than 600. They quoted me 3100 dollars, ridiculous!It's a 2 hour job, you guys charge one thousand two hundred fifty dollars an hour I asked? So they offered to take 200 off the bill. When I said no, they charged me a one hundred fifty dollar service fee. Be ware before you think about calling these guys.
Called Red Cap and they were able to send someone out same day to fix the issue. They corrected the problem and waited several minutes to ensure the water flow was good. They even checked the Clean Out valve outside to verify good water flow.
Showed up within the time-window given. Technicians (Michael and Kevin) were professional, pointed out maintenance steps they performed and pointed out issues that might soon need remedy. They weren't pushy or duplicitous (which is rare going by prior experience with other companies) and also took time to wear booties when they had to come inside the house. I have nothing but good things to say about these two!
Patricia Leonard
8 months ago
From start to finish the business and the service person were responsive, informative and professional. Good work and fast. Thank you Eddie L.
carmen navedo
2 months ago
Profesional, good service, Good price, Friendly and respecfull Technician,Incredible knowlage and Explaing everything the work have to be done, Goes beyond to help the client to understant the problems with the Aircondition,Beyond Knowlage , Incredible service
Nathan Appell
5 months ago
Former employee: company is very very sales based. High turnover. Expecting sales from employees within first few days in your vehicle. Sales tactics to get people to buy. Huge corporation, low values.
Erick proved to be a soft spoken, knowledgeable and articulate representative who presented options that proved to be the best I've seen. I am certain that our purchase using the Costco backed discount and warranty will serve our needs moving into the future.
PLEASE DONT USE THEM! Things were great till they got paid and all communication stopped. They scuffed my wooden floors, chipped pain of my newly painted walls and go into an argument with other workers on site. I’ve reached out multiple times to no avail. I asked for after pictures but instead they sent me pictures of them at work. One of the works kept referring to me with pet names, when he clearly knew my name. Paying for a membership they do not even hold up to their end. Told them there was issues with the air getting to certain rooms and still haven’t heard back.Take your business elsewhere. They won’t ignore you after “the work is done.”
Brandon Thompson
a month ago
I want to preface this review by saying I truly don't like leaving negative reviews because of the impact it can have on the hard working employees of a business. That said, I am writing this review because I am not sure what else we can do to get the attention of their leadership. Since 2017 we spent well over $30,000 with Red Cap ($9k for new AC, $13k for new plumbing, softener and water heater, $9k for main waste line replacement and $4k plus in misc repairs).We recently discovered that when they replaced our main sewer line, they failed to glue one of the connections under the house, and it had separated sending raw waste into our crawl space for what could've been years. We discovered it because of the endless flow of rats that our pest company was capturing on a weekly basis. We had to move out of our house to a hotel for a week so we could allow it dry out, we had to remediate the waste, and recently received a report that the soil saturation has caused significant foundation settlement. We've called Red Cap several times to discuss the mistake and the significant damage it caused, they said they'd repair the pipe (which we already did) and that's all they could do. I've called dozens of times and no one from their leadership has gotten back to me. I truly hope you use our experience with them as a lesson and reconsider who you chose to work on your home or business.
Carrie Garcia
2 years ago
Eric Carruth was in charge of servicing our account and he was GREAT! We encountered an unexpected issue along the way and Eric handled things in a respectful and professional manner. At one point my husband verbally shot the messenger (of course apologizing after the fact), but Eric remained calm and understanding, immediately taking the necessary steps to resolve the issue. His service was stellar and his professionalism outstanding!
This is not the first time that we have had Red Cap Plumbing and Air and as before they were awesome. Both gentlemen that came were very informative and answered all our questions. The job was WELL done and in a timely manner. We would not hesitate to call them again if we had a problem. Thank you so much. Lisa and Larry Smith
David Millican
8 years ago
Needing to call a plumber is never a pleasant experience. I contacted Red Cap online at 2 am and got a call the next morning. Their tech Nick was on time, courteous, friendly and professional. He gave me all my options up front so there were no surprises. After fixing the problem he ran the water in the sink while we did the paperwork together. He made sure the fix was good before leaving. I don't like needing a plumber but it's good to know I have one available I can trust! Thanks Nick and Red Cap.
Steven was friendly and informative. My mother needed to replace her 20-year-old water heater. He explained her options to her and then was able to install the new water heater the same day.
Came very quickly to help get our AC unit cooling again. Idldentified the problem, got it fixed, didnt push up sales. He laid everything out and I was informed. Very happy with his service.
First off on the website the coupons never change... I inquired about a hot water heater purchase and installation on wed.. Asked to use the 10% off for seniors and was told ok... Thursday they came and did a walk through to see what was needed and took my 2200 for my install. Then the installation people came on Friday and left a hack saw blade in my yard and didnt even wear the red booties in my house. Definitely not worth 2200 dollars for this and they never honored my 10% off for my senior discount.. What a joke... Smh
Tabitha Schultz
3 months ago
Beware!! They use scare tactics and totally didn't find my problem as they didn't look in the right place. Spent $500 for nothing. You have to pay for service before they will help you. They tried to tell me i needed new pipework at a cost of $11,000!! It was a $50 fix. And they didn't do the work. Tried to call office to tell them that they did a poor job but they aren't interested in helping anyone except themselves and your wallet!!
david aponte
4 months ago
Benjamin was very nice and courteous. He asked questions to determine the root cause and decide the starting point. The issue was resolved and system is now draining again. He also suggested what could be causing it and advised it may happen again if not corrected. We would feel very comfortable having him handle any other plumbing or air problems in the future
Lynne Kuzniewski
6 months ago
We were having back up problems for days. Called Redcap and they showed up that day! Service was GREAT! He explained all that I could understand. All was done quickly and efficiently even in the hot sun. I will definitely use them again! Oh and haven't had anymore problems!
Philip Littrell
3 years ago
Robert was the gentleman that helped at my home, he was extremely prompt and hardworking. He was honest, knowledgeable, friendly, and helped me understand what needed to be done to resolve my plumbing issue. I truly appreciate the service and will use them again.
Called Red Cap to repair a leaking shower head. After calling for service giving my name and address , I got a return call in less than 10mins informing me that a technician Josh would be arriving between 9am - 9:30am. Truck pulled up at 9:01..no joke. because that was the time on my text to my husband that they had pulled up. Josh explained all the work he would be doing and covered all cost options. He was very knowledgeable on the fixture based on the age of house and detailed exactly how to fix problem. This is my third dealing with Red Cap and have never been disappointed with service.
Valencia Smith
10 months ago
My AC unit was blowing hot air and the inside temperature was 88 degrees. I called Acree Air and their first appointment was Thursday. Like really, smh..I called Red Cap from a commercial on the TV. I spoke with Crystal and explained my situation. She said she can have someone out here by 9p. A technician became free and they called to state they can have someone here in 30 minutes. Mr Bell was my technician. He was polite, professional and all about his business. He performed a diagnosis and had my AC running and cooling in about 25 minutes. Totally satisfied with the service. Mr Bell didn't recommend unnecessary parts or tried to sale me something I didn't need. I really appreciate his honesty and most of all his professionalism. I would definitely recommend this company to anyone in need of AC service.
The service rep was very knowledgeable of his job and work very diligently to get me service the best.
Kelly Settle
7 months ago
Have never used this company (or ever will) but my neighbor did. Their truck parked in his yard blocking the sidewalk on two different days. Left big tracks in the soft ground all to save two guys 10 feet of carrying tools to the backyard. They left a glove in the yard too. This side walk is used by many with small kids, dogs and elderly. Contractors usually park on the road or driveway, not these guys!
Elizabeth Wunderlick
5 months ago
So impressed with Michael Bell. Explained everything in beginning and as he performed repairs. Very thorough, professional, and knowledgeable! Would recommend to anyone.:)
William James
3 years ago
I have nothing but good things to say about this company. Their technician Franklyn was very professional and got the job done fast. They were very courteous on the phone and made the whole process very quick and easy. If I have any other issues I'll definitely call them first. I would very much recommend the service to anyone.
My review is based on the service I received. I signed up for their comfort program in a new condo we purchased. The air conditioning wasn't working properly. Victoria was awesome and explained everything she also set an appointment for us the same day for someone to come out.Don C. came out diagnosed the problem and then sold us an air conditioner. Funny thing is they said they were giving us a great price but we wouldn't really know because we didn't compare prices to anyone else.We decided to go with them because they were awesome at getting back to us and was able to set an appointment to have the new unit installed the next day. Anyone who is willing to help us find a solution that quick is deserving of our business.They did everything they said they would. Thanks!
Michael was very professional and very knowledgeable in his craft. He gave me options I never would have thought of. Extremely happy.
Jamie Bushee was great. He was very knowledgeable and polite. Red Cap is great won't call anybody else
I had Red Cap install a new Lenox A/C heat pump system. Everything worked wonderfully. However, I wandered when the inspection papers would come off my front window and I I occasionally got a peculiar warning about a problem with the outside theocouple.Red Cap responded to my call promptly the service technician had the thermocouple issue fixed the final inspect ordered and helped me with a login issue I was having. I've not been more pleased with a service call before.I never heard of Red Cap before purchased the Lenox unit through Costco, but I'm glad I did. I'm a retired Plant Engineer with 25 years experience and Red Cap would have been tops on my call first list.
Janine Sinardi
3 years ago
Absolutely AMAZING!! I cannot say enough good things about Jack and Jennifer they fixed my house 😁😁 super professional but they were super down to earth and didn’t get annoyed by my kids bugging them while they were working.. they answered ALL questions and took me step by step with what was being done and why they were doing it .. the work was done quickly and correctly!!
Robert Quinn
6 months ago
I would give them minus 5 if I could. We had a leak and I set an appointment for 2-6 pm the next day. My mother-in-law was able to be at our house to meet the plumber and came well before 2:00 pm. When I made the appointment, receptionist was polite and agreed they would call 30 minutes before arrival. I made sure they had my number as our previous experience with them was under my wife’s number. At 3:50 I was finishing up with work and called my mother-in-law to check in as I had not heard anything from Red Cap. She said they were not there and the leak was getting worse. I called them, got someone on the phone, and was told they would be at the house by 5:30. I headed home and waited with mother-in-law. After 5:30, I called Red Cap again and was placed on a hold. Their hold music is literally a country song about being on hold and how bad it is. Funny and diffusing IF the hold is brief and the problem is resolved quickly. I was on hold for approximately 10 minutes before a customer service rep came on. I have to say the rep- I believe her name was Alexis- was polite and professional throughout, but, unfortunately, she could not get in touch with anyone through dispatch. She did tell me there was a note that someone had called and “left a message with you [the customer] at just before 4:00 pm- roughly the same time I called and was given an arrival time of “by 5:30”. She asked me to hold while she continued to try to get dispatch on the phone. I half for another 10-12 minutes, again listening to the now decidedly unfunny country song about being on hold. When she came back, she told me dispatch had not gotten back to her and she had to assume they were not coming today, as had been promised and confirmed. She offered to send someone the next day, but I told her to forget about it and that we would find a company that cared about customers. Honestly, I felt bad for her. She had customer service ability, but appears to have been grossly let down by the company and their systems.Follow up- my wife DID receive a call at around the same time I called to confirm they were coming- just before 4;00 pm, but there was no message, and, again, I had stressed that MY number should be the primary number when I called the day before.I truly feel sorry for anyone who, like me, relies on Red Cap for “ emergency” service, as there is no urgency or care about commitment to following through on the most basic level of liability.
Eunice Barrios
a month ago
Our AC unit was not cooling so we contacted Red Cap for an estimate and Adonay Casanas HVAC Advisor came to our home. He explained everything from prices to the wonderful warranties Red Cap offers and he convinced us this would be a great company to get our AC unit from. The very next morning Ervin Tarushi and his assistant were outside our home to install our brand new unit. They both were very professional and in hours our unit was installed. Ervin explained everything he did how often I needed to change the filter how to use the thermostat etc. As soon as they were done Adonay called us to make sure we were happy with the job done, which we were. Our family highly recommended this wonderful company Red Cap for any air or plumbing issues.
Technicians arrived earlier in the day which accommodated my schedule. Thorough assessment of the problem with reasonable solutions. We’re able to install a replacement water heater that day. Clean and fast work. Red cap has been our go to for plumbing services.
Joshua Speer
9 months ago
Anthony Blanco was the most professional and courteous technician I've ever had in my house. When I called the service for an update, the schedulers were friendly and helpful. I was very impressed.
I am very pleased with this Company. I called them for an estimate and Don Connell came right out. Very professional and educated. Wore booties upon entering Condo. Took time to explain and meet my AC needs. Very honest. I bought a Lennox which has very good reviews. Red Cap gave me finance options and I got a really exceptional plan. I might add, Don went the extra mile and provided me with a new portable AC to get me through the weekend. Thank you Don! He has responded to all text and phone calls immediately.The installation went very well. Jose and Brad were my Techs. VERY nice knowledgeable guys. They were neat and uniformed. On time. Professional but yet very personable. Several other techs arrived since I needed a crane for installation. Everything went smoothly. Jose and Brad answered all my questions and concerns. I am hoping for a trusting relationship with this Company in the future. Living in Florida for 19 years and have had some bad experiences with AC Companies. Have seen many of my neighbors scammed. I will definitely recommend Red Cap!
Michelle Booth
a year ago
Eric and Orlando have been amazing, even when the situation got a hectic. They have both been honest and so helpful. They got me schedule quickly and got the job done.I will be using these guys again for sure!Thank you both for all your help!
Called to schedule an appointment to have a faucet installed. They offered to come out tonight to install which was exciting, but refused to give a ball park estimate. I certainly understand there could be parts, etc needed, but feel there should be a base starting price. Not comfortable signing up for an open-ended invoice. Ended up going elsewhere.
ஜெயகோபால் -DJ
2 years ago
on arriving, the guy Quoted $9500. I asked why the price is so high and I showed him the quotes from other companies for the same specifications which are at $5600. This guy later said that he will provide the AC Unit with installation for $6000. And Costco will give $600 shop card. I would have been cheated by this guy if I didn't get the quotes from others. And the guy was also continuously forcing/pressuring me to buy the AC unit immediately .
Steven was extremely knowledgeable and professional. Red Cap was recommissioned by a neighbor and I will definitely use them and recommend them in the future!
Red Cap Plumbing is very reliable and they do very good work. Always a trusted source. Their price is a little bit high and given the business they have already established, they should probably consider their price point. They do have a large fleet and are very good and responsive. Still think the price point could use a little adjustment. Thank you so much for everything you guys have done
Red Cap service on ac unit that they installed. Always through and complete and pleased with the job that was done. Kevin was the service tech and answered all my questions. Very satisfied with job that he did and plan on requesting him in the future.
Kyle Scroggins
a year ago
Had them out to hopefully fix my ac. They came out quickly and the tech was professional. Due to age and the issues going on, I was advised to replace it, which was understandable. The quote they provided sounded high, so I called a couple other reputable companies for quotes and ended up selecting the middle quote for the same unit for $4900 less. I would recommend them based on service but, based on their prices I would say to look elsewhere.
Natalie Conde
6 months ago
Nathan was very professional, tackled the problem quickly!
He was thorough. explained every part of the process, and quickly help to resolve the issue of our 3 toilets being clogged.
Danielle Sine
7 months ago
Jordan was extremely personable and professional. He was honest, helpful, and got the job done quickly and efficiently. Would definitely recommend.
Red Cap was very responsive and helpful in sending a tech to unclog our main drain line within a few hours of me calling. Richard, our tech, was amazing! They were affordable and he took the time to make sure things were done right. Would 100% recommend.
Nicholas D'Andrea
a year ago
Wow! Talk about service!!! My AC quit working on Saturday morning, and after calling the office, I had three return calls from technicians and even a supervisor trying to help me. No luck there, so Mr. Litchfield said he would come on Sunday at 8:30 AM to try and get service back. He showed up exactly at 8:30, looked at the system and figured out the problem immediately and got me back in service under the AC warranty. You can't do much better than that! Thank you Red Cap!
Cynthia Copeland
a week ago
The technician was awesome. Informative before the repair, explaining everything. My #1 choice.
Lorraine Frary
3 years ago
I have only lived in my home for 2 months and had a back up. I called a friend and he said his family uses Red Cap so I called and I am very pleased with the results. The work was done in a very timely manner and explained to me as it went along. It was pouring out and Thomas and Mike B. were real troopers and continued working. I feel so bad for them, they are good guys. The entire process was went well including the very friendly Amanda in the office. The initial complaint was handled by Paul and Trevor who were also prompt, and got things moving along for todays appointment. Thank you to everyone involved in helping me. I will let people know about you when I hear someone needs a plumbing company.
Rob Rieke - Windjammer
2 years ago
I needed a peace of CPVC installed on my pressure release valve off my hot water heater. They charged $213 for a $10 part and 5 minutes of labor. I was required by home inspection to have the installation done by a licensed tradesman and I feel as though I was completely taken advantage of! I have no issue with the technician, Garvin was spectacular.
Michael Domino
6 months ago
Erick was very informative and professional in providing me with an estimate at my home. We decided not to move forward on our project, but in any event Erick was great!
Incredible service! Our hot water heater was replacement was completed within 3 hours of making the first call for service. Daniel called within 20 minutes if that first call to let us know he was on his way. We then received a picture & background information to let us know who would be coming to our home. Daniel presented various options to choose from. Our first choice did not fit, so he & his partner made a special trip to a local vendor to get the correct unit. I'm sure it would have been easier for them to simply say they didn't have what we needed & arrange to come back another day. I am so grateful for their dedication to getting the job done!
M.C. “EmSi” Storin
5 months ago
Complete HVAC system replacement. Prompt, personable, and pleasant while tackling a challenging and large demo and new installation. Midland & Mike were wonderful! Our home is quite a trek for the team, but they were on site three days. Found RedCap through Costco Services. Thank you!
Maria Barrera
a month ago
He was very nice and he took the time to explain what was going on.
Thomas did a really good job communicating, finding the necessary parts, and fixing our plumbing issues. We will be sticking with Red Cap for any future plumbing issues and will try them out for our next AC servicing.
He came to fix a venting problem. He did a great job and explained what was happening with the original venting. It now seems to be working well. We would like to have him back if needed. Great worker and represents your country very well.
Will quickly diagnosed and repaired the problem. His attention to detail in conducting a thorough inspection was outstanding and his customer service is awesome. I highly recommend him for service that you may need.
Austin was awesome! Great service and very knowledgeable. He took the time to explain the issue and my options.
Joe Fortunato
8 years ago
After reading the reviews about Red Cap, I figured they would be a great choice to call about my emergency plumbing situation. WRONG!I called in a little after 9pm to report my problem, and the call was picked up after just one ring. The dispatcher told me that she had sent my information on to a plumber and that they would be calling me shortly to discuss pricing and how long until they could be there.I waited well over an hour and a half, in hopes that the plumber was on another job and would be calling me as soon as he was done to come to my home. WRONG AGAIN.It's now been nearly 12 hours since I made the call to Red Cap requesting emergency plumbing service, and I have still not received any sort of contact from them about the job, or informing me that no one will be picking up my job. Luckily, another plumbing company, Mr. Rooter answered my call around 11pm, and send 2 plumbers out before midnight. The job wasn't completed till nearly 2am thanks to the time wasted waiting for Red Cap to return my call.I do not want to make the assumption that all of the other reviews written on here aren't accurate, as Red Cap may be an amazing plumber during regular business hours, but if you are looking for a 24 hour plumber to handle an emergency at your home, I would highly recommend looking elsewhere, as Red Cap has proved themselves to be unreliable and unprofessional in their 24 hour service.
We had a major leak in my water heater, Donavan showed up on time same day. He had to replace the whole unit and worked late to finish the job and made sure we were completely satisfied. Thanks Donavan.
Barbara Roberts
a month ago
Technician Simon Luke was excellent…informative, polite, and patient with my questions. His detailed analysis of my AC system was very helpful to me in prioritizing the issues affecting both the inside unit and the outside unit. Could not have asked for a better experience!
Kayla Riggall
3 years ago
I was scheduled for both a water heater flush and an A/C tune up in the morning time frame for Saturday. Zachary showed up at 10ish for the plumbing and was excellent! Very professional and informative. Unfortunately it was 1:30 and the A/C guy still had not shown, so I had to call to reschedule for another morning as I had things to do. The website says something about $100 guarantee that they'd show during their scheduled time but the person I called didn't mention it. I will be asking about it, and update my rating to reflect that.**Edit: They honored their guarantee! Thanks!
Redcap definitely has polite and professional employees. However, the issue was not resolved in their first visit. They had to inconvenience me twice since the toilet still leaked after they tried to fix it. Plus, for the very expensive rate they charge, it should be perfect the first time.
Robert Fiallo II
a week ago
First time customer. Start to finish from the first scheduling phone call all the way to completion of the job the experience was outstanding. Joel was courteous, friendly, professional and thorough. He did a great job and is a valuable asset to what is obviously a fantastic company. Highly recommend.
Cameron Mosher
2 years ago
Mike was very knowledgeable about cast iron lining. His knowledge and personality are what customer service means. He came out,assessed the problem, gave alternative methods of repair, and made the decision to use Red Cap for relining our pipes easier. Will write another review after work is performed. If the rest of Red Cap employees are as good as Mike, I foresee no issues. Thanks Mike
Carol Steckel
a month ago
Chandler is wonderful. He diagnosed the issue with my HVAC and repaired it quickly and efficiently. He is very nice and professional. I would highly recommend Red Cap!
Jill Richardson
3 weeks ago
update: I spoke to the manager Tiffany and after speaking with her she has refunded my entire bill after listening to what I had to say and the pictures showed that I was not given correct service.I feel that everyone can make a mistake but to admit that hey this one we did not do it right and will correct the problem by making it right was the only way to go if you want to keep your business with the logo as, without the family drama, honesty and trust. we take pride in our efficient service, professionalism and technical expertise for all drain, pipe, water heater and plumbing fixture jobs. . Thank you for being a company that was willing to correct the mistake. I truly appreciate it and will change my review for the reason of stepping up. Had the company come out to fix air conditioner. Was charged over $500 and next day broke. Was told to pay over $5000 to fix. Had another company come out and fix it because they found my item was under warranty.
Multiple issues1st scheduled time 10-2 and no show with no call. So I called and there was still a call ahead of mine that was an hour away so tech would not arrive until after 5. This was unacceptable so I rescheduled.2nd issue I consider False advertisementCoupon stated $99 per Accessible drain clean out includes free camera inspection. Once service tech came out, they stated drain has 2 accesses, roof and drain so it would be a minimum of $200. Cancelled and called Chris’s plumbing, the came same day and accessed both roof and drain for $95Red Cap is a ripe off
6-27-2018 and 6.24.2019 updateIts Monday at 8 am. I think the capacitor is out and they will be here at 1 to 4pm.Great response time and customer service. Thank you guys again. REPEAT CUSTOMER.Hi I wanted to tell you about our experience with Mr Garvin Washington.He has a very kind demeanor and he put us at ease with our a/c repair. Everything was explained thoroughly and we were included in every step of the process from billing to complete repair. What a nice man to work with. You should be proud having a team member like him. I WILL BE CALLING BACK FOR MORE SERVICE IN THE FUTURE. Thank you for sending him and My hope is that he will be returning when we need more work done. Feel free to follow up at anytime.Thanks Todd Bryant
My AC unit 4 months stopped working Brennan Gibson from Red Cap was sent to Diagnose and repair unit. Brennan was very professional and diagnosed and repaired the problem correctly the first time. I would request him in the future if I have any other issues with either one of my new Lennox units.
Robert Kendall
2 years ago
In afternoon I noticed our AC wasn’t working. I called and they scheduled a tech to come that night, 9-11.Albert called when at his other task and gave me a better time estimate. He diagnosed the problem, looked at details in records and on parts, and told me the general plan.He wants me to call him the next afternoon if I don’t hear an update for appointment
Technician took his time to really diagnose issue and did his best to ensure we resolved the problem. Appreciate very much that we can always get same day service whenever a problem arises!
During the early part of September 2019 I had a plumbing crisis that involved a break/leak in my main water source to the home. This was my first experience with using Red Cap Plumbing, and it was a very satisfying service experience. Both the service plumber(John H.) and the install team(Dan & Dylan) were top notch. John provided excellent customer service in assessing the problem and fully explaining my options. Answers to my questions were straightforward, and he was extremely courteous and caring. At the time that he came out I had been without water for 2 days, and it goes without saying that I was extremely stressed. John was very reassuring and understood that the top priority at that point was to restore water to the home. I was also impressed that he advocated for me as the customer to provide fair and reasonable quotes for cost of the repair. He communicated with the office staff by phone, and the decision was made not to start any work that day as the weather was threatening.Due to weather conditions and scheduling/communication issues the work was not actually initiated until 9/5, but the repair was completed and my water service was restored that day. The repair team (Dan & Dylan) not only met but far exceeded my expectations. Their teamwork was remarkable, their interaction with me was compassionate and understanding, and their workmanship was phenomenal as well as efficient. I could not have been more satisfied with their services. It was not an easy fix, as the pipe break was up under the sidewalk. They too went the extra mile to ensure that the charges were fair & reasonable for the work done. Also, they truly understood the stress factor for me, and their interactions with me were compassionate and understanding. They also provided comic relief that was most welcome under the circumstances.My last contact with Red Cap was with Daniel, the Operations Manager, and it had to do with a question I had about one of the charges on the initial invoice. He too was extremely responsive and resolved my query during that one phone call. I provided feedback to him with respect to some communication breakdowns that resulted in multiple phone contacts with multiple people. He graciously accepted my feedback and assured me that the staff was continuously working hard to improve in that area. To summarize, I highly recommend Red Cap Plumbing for all your service needs, from simple repairs/installs to major projects. Linda M.
Anthony was on Time and quickly diagnosed the issue. He was informative and answered all of our question on maintenance while he resolved the issue.
Wow. I don't normally give kudos to AC folks but Brandon @ Red Cap was exceptional and the company was one of the most professional businesses I have dealt with. I am signing up with there bi-annual service membership because I was so impressed and having a reliable AC and Plumbing team from the same company seems like a bonus.
Rich from Red Cap Plumbing & Air was amazing. He has earned my absolute confidence and will be calling him again if another plumbing problem arises. On short notice he came to fix an plumbing issue in older bungalow house in Seminole Heights. He exceeded expectations in fixing the problem and would not stop until we felt comfortable. Definitely would strongly recommend him to anyone
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