Jeremy Lavender
7 years ago
WORST EXPERIENCE I HAVE HAD WITH ANY SERVICE COMPANY!!!!!!!
I called Thursday afternoon after being referred by a detection service who located a shower leak in my home. Spoke to a pleasant woman who took my information, confirming my address and gave me a 12 to 4 appointment for the next day. I took off work, waited, no service personnel, no phone call. I called at 4:05, giving them the 'window'. I was told by Yolanda that there was no record of a service request. Nothing with my name. Who did you speak with? What was her name? Was it Tina?
I was told she would check into it and call me back. No call. I waited 30 minutes then called. Was advised no one was available to speak with, and again, I would be called back. 30 minutes later Yolanda called to state there was no appointment, but could make one. I could re-schedule. She could send someone out now at 5:30 pm, arriving at no specified time. To do what? Work Friday night in my shower. I hung up, and called right back. The girl I spoke with yesterday answered. I told her that I had spoken with her yesterday. She said nothing. I told her Yolanda was offering to send someone. She only stated so do you want to cancel the service call or not. Seriously. Wow. I told her no thank you and hung up. I called back to ask this girl (Tina?) what happened and now got Yolanda again. I asked for a manager or supervisor. I was told there was not one available. I asked for contact information such as a phone number or email for the owner, and was told there is no specific email given out, only the general web address.
I missed essentially a full days work, and still have a significant shower leak. Please do yourself a favor and do NOT CALL THIS COMPANY!
I have never contacted the BBB for any matter. I will be contacting them ASAP.
I read another 1 star review(is there a 0 star) that they never showed up, followed by the owner blasting the review as a false and a competitor. I am not false and am not a competitor. I am a Winter Park resident who will be happy to prove it to anyone who requests it. I am seriously pissed off at this company!