Daniel was so polite and caring. He was here for about 2 1/2 hrs, in which he did so many things to diagnose that my drain pipe is cracked. He was patient when he had to try more than one way to get to the pipe he needed to auger, which turned out to be under a toilet. Further task has been scheduled to repair a cracked pipe in my yard. I trust his judgment. UPDATE: Devin was the only person I met today. Although four men were here. They did dig up my yard, spot repaired the pipe and Daniel will be back because there are some roots he was not able to reach that were past the crack in the pipe last time. As a senior woman barely surviving right now, I have no idea about the cost. But they had financing I could use with no interest for 36 months. To me no interest is just as important as fixing the problem. Kind people, reassuring. I do trust them to do the job right.