Eduardo Valdes
7 years ago
Definitely could not give anything above a 2 star for this place. Yes they have a good place going, with a massive amounts of plumbing supplies but their customer service is outrageous, maybe its just me since it was my first time, but from my experience i am leaving them a 2 star rating. I showed up at the location at 1:36pm, pulled number 23, and waited, as they were still on customer #9. I noticed that the employees were working to get people helped out and out of the store as quick as possible. But i waited 2 hours to be helped, for them to tell me, oh sorry we dont have that part anymore, you will need to drive 15 miles to another store where they MIGHT have it. I am a very patient person, and on top of all of it i waited as other customers came in, grabbed a number after me, about 6 or 7, and all of them were helped before i was because they knew an employee there from previous visits and that to me is not proper customer service. Again, this was my first visit and maybe i just had bad luck, but this was my experience and im rating the place a two star for all the time wasted there to not have the part i needed.