Jennifer Graham
a year ago
My review may start a bit on the negative side and end on the postive side, deserving a 5 star review. We had a terrible clog and staff members (professional and pleasant) of Duval Plumbing came out on 2/21. Within 3 days, we had problems again. Because we have old cast iron pipes, the 1st job was not warranted. We were displeased and disappointed. After contacting Klod a 3rd time, he personally came to our home yesterday (3/7) and worked hard by himself all the while explaining to us the problems we were experiencing as well as possible problems in the future due to the age and type of pipes we have. He ran a camera through the system (under the homes slab) and showed us inperfections and problem areas. He educated us and discussed a number of possibilities to repipe our home without it being as expensive and destructive if we choose to re-plumb. Meeting Klod in person (he was at our home in about an hour after my call) he was such a pleasure and patient with us. He truly cared. My husband and I had planned to rent the equipment and get on the roof and try to move the clog via the vent. Klod was concerned for our safety. He cut his price to keep us from taking this on ourselves. Sales pitch? After meeting him, NO WAY! He cares about people and the reputation of Duval Plumbing! I read the reviews and saw all the 5 stars and now we know why. Thank you, thank you!
