We contacted #1 DMV plumbing because the tub spout in our primary bathroom came off. This was on Nov 17. A plumber named DJ responded to our call and came out a day and a half later. He came out twice over the next few days — never arriving on time and never with the tools he needed to fix the job. He told us he'd be back on Nov 19 — a Saturday — to complete the job. We stayed home all day and he never showed up, never answered his phone, never responded to texts. When I finally got ahold of him on Sunday, his response was (direct quote): My apologies my phone was shut down yesterday. Three days later he came again (reminder: this is all to replace a broken spout), but he had bought the wrong spout. He said he'd be back the next morning at 9am, which is was Thanksgiving morning. You sure? I asked him. Three times he shook my hand and said, No problem at all, this should only take a few minutes. I'll be there. Well, on Thursday morning, he never showed up. I called him. I texted him. No response. We pushed back our plans to drive to Pennsylvania to wait for him to arrive. Nothing. To date, he's never returned our calls or texts, has never fixed the problem, and still has our original spout. Just ghosted us — and wasted a ton of our time. On top of this, it's been 12 days since we've had a working shower. I understand that things come up or schedules change; basic communication and courtesy can go a long way, but we didn't experience either of these. Steer clear of #1 DMV Plumbing. These guys are not professional or dependable.
(To make this a little more clear, we contacted #1 DMV Plumbing 12 days ago. In the attached photo, you can see the current state of our tub/shower. And we haven't heard a word from them in five days. Needless to say, we have a real plumber coming in the morning.)