Taylor Richberger
2 years ago
Called about my leaking water heater. The plumber showed up exactly at the scheduled time. Every question I asked was answered with plenty of detail (I was curious about the trade-offs of tankless and electric water-heaters). The plumber was punctual, polite, patient, and obviously passionate about his work. He performed above and beyond, not just replacing the water heater, but making changes for robustness and convenience (the gas line valve was tucked back in a corner behind the water heater, and he moved it out so it could actually be reached, as well as a few other small changes to fix cramped valve placements), and also gave me advice about changes I need to make to my carbon monoxide detector placement in order to pass inspection. Although appearance isn't a priority, I have to say that I am pleased with the way the work looks visually, too. It looks clean and professional; leaps beyond the way it looked before.
As somebody who works for a small company, I always try to gravitate toward small local businesses for my needs. Sometimes you get burned by lazy amateurs, but it's worth it to find local driven professionals who take serious pride in their work.