I contracted with Denver Plumbing Solutions to install all an new plumbing system in my home renovation, which he described as about 1.5-2 weeks of work in rough plumbing and a couple for days for final plumbing work . Garrett was very helpful in providing the quote, and was very responsive with communication and showing up for work up until the first progress payment was made. At this point, we had not found a reason not to trust him, and paid for work completed as well as some in advance for a few activities that were to be completed in the next week or two, given that the inspection was supposed to occur the next day. Since making that payment in early August, it has been hell to get Garrett to respond to any form of communication, let alone show up to complete the work. After the week of the progress payment, we did not hear back from Garrett at all until mid-November. He showed up to do a quick swap in a single stick of PVC in place of an existing line that had leaked, and once again again promised the work would be completed in the next week or so. The next day I received a text from him saying that he could not schedule an inspection because the city had denied his request. Despite many calls, texts and emails since that day, we have not gotten a single response from him. At this point, our house has basically been sitting waiting to pass a rough plumbing inspection for close to 5 months.
My biggest issue is the non-responsiveness and lack of follow through, but I think it's worth noting that a number of items were broken when they did perform work (our gate to our backyard, a window, and a few stairs) and Garrett either promised to fix it (the gate) or told us that we couldn't prove it was him (window). At that point we just wanted the work done and didn't make a huge issue of it.
I can understand that these are unprecedented times, but this level of unprofessionalism and difficulty in communication seems pretty ridiculous, to the point that I honestly feel that I got scammed. Not normally a review person, but wanted to make sure no one else fell for the front that I did.
