Julia Ritter

2 weeks ago

We had Tony, Lazaro, and Josh do a rough in for a bathroom in our basement and they did an amazing job! They kept checking in to make sure everything was done as we wanted and solved every problem they ran into with our best interest in mind. It was so comfortable having them in our house. They were so knowledgeable, respectful and personable! Highly recommend these guys to anyone who needs some intense plumbing work done.

Andrew Barili

4 days ago

I reached out to Done! Plumbing at 1200 on a Friday, fully expecting them to schedule me for the following week. To my pleasant surprise, they told me they had a technician ready for the same afternoon. They scheduled the service, and then called back 30 min before hand to make sure it was still a good time and confirm someone would be there. Vincent showed up at the beginning of the arrival window (I know this has a lot of factors and can vary, but I was still impressed) and was very professional and efficient. In less than 45 minutes he had resolved my issue and explained to me what he thought caused it. I highly recommend this company, the accountability is through the roof and Vincent’s service was excellent.

Jason Sucka Free

3 days ago

I have been using Done Plumbing for years. I refuse to use anyone else. They are family owned and operated.My house is old and has needed quite a few plumbing repairs from big to small. Done has always been courteous and professional. Most recently my technicians name was DJ he was amazing. Like speaking with an old friend.I hate having to call a plumber, but when I do it’ll always be Done.!!

Brianne Brennan

a week ago

I needed ASAP swamp cooler repair. Done Plumbing was able to come out less than 24 hours after my call. They also were able to repair my swamp cooler instead of replacing the whole thing ( like their competitors quoted me for). Neil and Casey were very professional and truly cared about getting the job done and done right. I highly recommend Done Plumbing.

Wyomiles

2 weeks ago

We called Done Plumbing to install 3 ADA height toilets in our home. Roscoe was very knowledgeable, kind and he answered all of my questions.Daniel H. explained the process and followed up with making sure we were completely satisfied with the outcome. We are having more plumbing done and are thankful for the professionalism and great work ethic. The toilets work great and meet our needs.The office staff is very friendly and make appointments in a timely manner. Thank you!

James Long

2 weeks ago

Done sent out a qualified technician the morning after I called for an appointment. He had extensive experience, was courteous and informative, explained everything very clearly to me, only charged for the work that was required to be done, make no attempt to add extra charges or extra materials, and repaired the problem in short order. I couldn't have asked for a better response to my electrical problem. I would always call Done for the work I need. I would give Zach an exceptional rating. Give that man a raise.

Melissa LaRoe

2 weeks ago

I appreciate that their staff is friendly and I can usually get appointments fairly quickly, but the cost is outrageous. I just had a capacitor replacement in my AC unit and it cost $540, but the part is available on Amazon for under $20. That’s a little exorbitant and so I will be shopping around for better pricing in the future. Otherwise, the technicians are always friendly and knowledgeable !

MaryLynn T

2 days ago

We needed an emergency repair to our toilet, and a Done was able to see us same day and take care of it immediately at a very fair price. Chad was very professional and personable. Would highly recommend!

William Anger

a week ago

I called Done at 2PM when my water heater ruptured. They got out to me within 45 minutes with a new one and roughed it in that night. The next morning Tristan came back and finished the code upgrades. The work was top notch and the communication was awesome. A bit pricey, but for a rush job I would 100% recommend Done and use them again.

Rick Oetker

a week ago

We called for an estimate to replace our swamp cooler. Darrell came at 8:30A and with the assistance of Josh, we had a new one up and running by 5P. Intelligent and nice guys who seemed to really like their jobs. Truly an asset to your company. Thank you. Rick O.

Chen Stephanie

2 weeks ago

The technician is lack of experience. First, before he came, our pipe was good. But during his check, the pipe was broken. He should tell us the risk before he did anything, instead of telling us the pipe was broken during his check and need $300 to replace. I have no choices but to accept, otherwise my parents cannot use it, and they are 84 yeas old. Then in the end, he just charged me $140. Even though I was happy with this reduced prices, but not sure how he repaired. Did he replaced the broken pipe？

Svetlana Tucker

4 months ago

Unfortunately did not have a good experience with this one. First red flag is not giving us an estimate over the phone on how much the charge would be on top of the $99 cleaning IF we had to go through the toilet instead of crawl space. So many attempts of up charging during the appointment.Definitely won’t be coming back.

Samantha Smith

2 weeks ago

Done has came to our house twice in the last 6 months for two different things (plumbing and cooling) and they are hands down the most responsive, kindest, and professional group. They have been the only company we’ve been able to get to our house within a reasonable time without paying an emergency fee. This last time we had Sean and we was very professional and knew a ton about our system/what was going on.Highly recommend!!

Scott Whitfield

a week ago

Every person who worked on our furnace & ac unit replacement was awesome-Tim, Ben, Mateo Isaac & Zachery. Great teamwork helping us solve our needs. I highly recommend Done plumbing & Heating.We also had excellent service from Cody who replaced our broken garbage disposer.

Tim Wright

5 months ago

The Technician (Vincent) was knowledgeable, professional, friendly and explained what he was doing as he went along. Numerous times he checked with us to see if we had any questions or concerns. The other company people I spoke with were also professional and helpful.
Tim Wright

Danette Shaifer

a week ago

I am a member of Done Plumbing and had water coming in my office closet through the light fixture from my upstairs tub. They sent technicians within two hours who found the issue, fixed it and helped me avoid a much more costly repair due to their quick turnaround. The guys were professional and efficient! Thank you Done and team!

Spencer Koerner

a month ago

We had our water heater break down early one night and Done was able to get us scheduled for the first appointment the following day. Charlie responded and was not only extremely professional and polite, but he was very honest and sincere with the situation. Updates and photos were provided during the entire time he was here to make sure there were no surprises. What is great about Done is that they carry new parts and water heaters on their truck, so it was installed the same day. I would highly recommend this company to anyone looking for a professional and fair experience for any of their issues. I know I will be calling them for anything else that may arise.

Poppy Flower

3 months ago

I would like to acknowledge Roscoe for his outstanding work ethic. Scheduled an appointment time for 1-3 pm. Roscoe sent a text at 1:30 to let me know he was on his way. Really appreciated the text message that included his picture and some snippets of his personal info! Arrived promptly at 1:45 and began to assess the issue with the kitchen faucet. Once he determined what the issue was, provided me with a dollar estimate and the length of time to complete the work. Upon completion of his work, he showed what had been done and asked if we were satisfied with the work. Extremely happy with the work he completed. My faucet is working great now! Roscoe was so very kind to answer all our concerns. I appreciate the time he took to share his plumbing knowledge. He is truly an asset to Done Plumbing!!

Amy Pierce

2 months ago

Customer service/schedulers great. Very friendly & Goff communication. Paul was my electrician today & was on time, polite, professional. We talked through everything & he explained options & processes really well. Added additional services we hasn’t previously discussed in stride. Great service, well performed. Thanks Paul & the rest of the Done! team.

Funkfish25

a month ago

It’s very rare that a tech is available right at the opening of the appointment window. Chad arrived at my house two minutes before I could get there. He was friendly, efficient, and his work was good. Pricing was a bit of a sticker shock, but considering the current environment, and the amount I was able to learn just from observation, it’s not an issue.Done has been out to install a water tank at my place before, it was expensive even then, but the work was quality. I recommend them, but make sure to put some money aside to cover the costs.

Elly Lopez

a month ago

Our technician was Roscoe T. and he did a great job, he explained everything and gave us options. He was nice and professional. It was a little pricey but we have 1 year warranty with them and the new faucet he installed has life time guarantee.

Jade Donaldson

a week ago

We were looking for a new water filter system, and James was super helpful with helping us pick the best one for our gym. The water taste way better. He came in and got the done pretty quickly!

Marina Reed

a month ago

We had a very weird situation with a leak in our basement’s ceiling that became emergent quickly. Done Plumbing was very responsive. Roscoe arrived right on time. He was very transparent about the situation and potential costs. Once he discovered the source of the leak, he clearly explained what was happening, quickly got the proper parts to repair it, and we were able to turn our water back on functionally within the hour. Super professional, friendly, considerate. Because of Roscoe, we will be calling Done for any other issue we may have in the future. Thank you!

Pam Williams

2 months ago

Plumbing issues in an older house, my parents were finally able to get someone out to do their plumbing line. They ended up having to replace about 3 feet of pipe total as there was a hole that had corroded through the pipe. I'm not entirely sure what all they did, but one thing they did was seal up a pipe with a rubber glove (pictured). They also didn't scope the whole pipe because just over a year later, the pipe was found to be completely clogged with roots, also pictured. Of course, the work was only guaranteed for 1 year.

Judith Cecilione

a month ago

Charlie is beyond kind and responsive - he also is very knowledgeable and went over things extensively and did not seem bothered when I asked questions. He also went over my options and we chose the best option for me without pressure. I really appreciate him and definitely will be reaching out if needed in the future. 100% recommend.

Kaitlyn Maguire

2 weeks ago

Cody was amazing! I needed a new water heater, my sink fixed, and bathroom snakes. They got the job done in 2 days with efficiency and professionalism. I will go back to them if I have any future problems and make them as recommendation to friends and family. They also worked with my schedule and gave transparency on the process.

Diane Charès

a month ago

Justin F. came out to check some outlets that were not working and replace a light fixture. While he was here in took a look at our very old breaker box and informed us that replacing it sooner rather than later is highly recommended. Huge fan of Justin, he was not a sales man. He is very knowledgeable in his field. My husband and I are very curious people, I highly respect anytime a professional is willing to explain in depth what the issue we are dealing with is. Thanks to this experience we will continue to use Done going forward. Thank you!

Education Station

2 weeks ago

What a great experience! Ben Beville is beyond easy to work with and extremely informative and honest. Jack is installing as I type taking care of my HVAC needs with kind, quiet and efficient effort. Sweating and hustling for our family. The responsiveness and quick install is beyond amazing. I cannot believe I got other expensive quotes and almost missed out on getting my install the same day that I called with DONE!The name says it all, this team get stuffs done ya’ll. Ben and Jack have great communication and work so well together. Excellent job guys. 👍🙏👍God Bless you all!

Amie Vrazsity

2 months ago

Roscoe can to fix a plumbing issue at my In-Laws home that we could not fix ourselves. He was very polite, professional, very knowledgeable and competent. He was able to fix the issues quickly and made sure we had no further issues. We will absolutely request for him to come back the next time we need something taken care of. Thank you for taking such good care of them and making sure they understood what was necessary to make the repair.

Matt Krimmer

4 months ago

Thought we had a toilet leak which turned out not to be the case.Called for service early evening and had a plumber (Roscoe)at the house the following morning. Roscoe did a thorough inspection of all the pipes in the area, including the adjacent shower, and we concluded water from the shower had splashed on to the floor due to improper closing of shower door by great-grandson. No repair needed.Roscoe noted a buildup of algae in the toilet tank and in the other toilet tanks in the house. Bottom line, the water softener/filter system was no longer working. Roscoe quoted me a fair price for a replacement system (Halo-5) and was able to install it within 5 days. Very happy with the work and the timeliness of everything from the first service call to the final installation.Very professional and efficient service by all Done employees included in this process.Highly recommend Done Plumbing and Heating for all related needs!

claudia chavez

3 months ago

Our neighbors recommend this company. We were very satisfied with the service. The gentleman was professional and when ask a question he didn't know he called his supervisor. I appreciated this because he didn't feed me what he thought it could be but really wanted to figure it out and called for advise. I would recommend this company for plumbing services. We will use them in the future.

Deb Haglund

2 months ago

We had three toilets which continued to run intermittently, even after replacing the tanks' innards numerous times. Done was able to replace all three on the same day, while leaving us access to at least one at any given time. They are no longer running all day, and they look really nice. The technician was well skilled and very polite. I would use this company again.

A A

a month ago

They quoted a sink/shower drain line repair of near $1400 for an estimated two hour job. That's $700 per hour and I supplied the parts! It motivated me to go buy a special tool and do it myself. In the end I did the repair with no problems in about 45 minutes at a cost of $79. My advice is to shop around.

Chuck Woodford

a month ago

In all my years of having professionals in my home to take care of infrastructure, Dylan was far away the most professional, most courteous, most pleasant person I’ve ever dealt with. His expertise was reassuring, and his ability to diagnose and solve problems was unparalleled. Truly a wonderful experience working with him.I would highly recommend him to my friends and neighbors.

Denise Merlin

2 months ago

I called Done Plumbing and Clyde came out to my home quickly. He was very friendly. He got two jobs I needed done fast and efficiently. I was very happy with his service and will use him again!

Rudy Miyake

2 weeks ago

Home Electrical panel upgrade from 100 A to 200 A plus a 100 A panel on detached garage.The estimate from Justin was thorough, explained every detail of the work / steps that the company would be completing and he clarified all the questions I had.The exceptional work was performed by Matt and Zack. What a pleasure to see two individuals with the work ethic, knowledge they exhibited.A shout out to Celena and April for their assistance.

Dirk Smith

2 days ago

Paul was on time, knowledgeable and professional. I had three small issues that h was able to fix within the 1 hour call out minimum. I will use Done in the future.

Mary Beth McKinney

5 days ago

Clyde was super kind and friendly! He took care of the issue quickly. He is a great professional!
Done always treats me well! Thanks Clyde!

R Christenson

4 weeks ago

Paul was fantastic. He was quick, courteous, professional, and made wonderful suggestions to help keep my cost reasonable. I really appreciate that the company sends a picture and bio prior to the service person’s arrival.

dale reynolds

3 months ago

They installed a whole house filter, electric water softener, and circulating pump. They provided great advice on selecting a proper correction for corroding pipes. There were two plumbers doing the work and they made sure everything was done correctly. They were also very friendly. They even came back to make sure all was working properly. I would recommend them for any work.

Sarah Kushner

3 days ago

Chad came today and fixed our leaking toilet. He was quick and thorough and professional. He explained what he was doing and also what needed to happen. Thank you!

Karen Levine

2 months ago

Needed outside spigot repair, and couldn't use the backyard hose. Turned out to to be a freeze burst, Brian (Bryan?) was able to easily access the split from my basement ceiling. Super friendly, knowledgeable and left no mess, even with all the upsairs/downstairs and inside/outside trips. Very pleased with the price...I have used Done before and will continue to do so. Happened to see your van at a neighbor who then referred you.

margaret kroeger

4 months ago

Josh was on time, prepared, knowledgeable and professional. He outlined the possibilities and the steps that would be taken depending on what was found as he went through the steps. He resolved the sewer clog and didn't do unnecessary work. He was very helpful in discussing his observations of non-urgent work. Then later provided estimates for that work should we decide to go forward at a later date.

Barbara Rebman

2 weeks ago

Chad was easy to work with and did and exceptional job for us.Very professional and willing to answer questions and explain in detail what he would be doing to solve our problem.We will try to request him for any service we may need in the future.

Evan Davies

2 weeks ago

My technician Sean was professional, friendly, and worked very fast to diagnose and fix my AC issue. He even fixed an unrelated problem that was causing my furnace to make a rattling sound. So now my AC not only works but is much quieter than it was before!

Wendy Raffaeli

4 months ago

I called expecting an appointment a week or two out, but they could come by the same day! Josh was professional and easily handled the task at hand, although it wasn't super easy. I appreciated his friendly demeanor and explaining the issue to me. I also appreciated that he charged me what I was expecting and didn't try to upsell me on any additional services. I recommend them and will use them again in the future!

D Paul

a month ago

Wayne Mallard repaired our air conditioner. He is a very knowledgable and professional. He took the time to explain everything to us including options for replacing the whole system in the future if necessary. We highly recommend Wayne.

Nate S

9 months ago

So initially I was very impressed by the responsiveness of their administrative staff and the ease of setting up appointments but after I had had them come out once to clear a drain which by the way they did an okay job on. I ended up realizing that I was going to probably have to replace a sewer line and on top of that randomly a pipe broke in the house and started leaking. I had them quote me on replacing the full sewer line and on replacing the pipe that was broken the sewer line I was quoted $5,000 more than a dedicated sewer line place that did a much better job of explaining what was going on and why and on the main line I was quoted more than twice as much and when the guy came out from Done he quoted me $400 just to take off a small piece of drywall that took me 4 minutes to cut through with a knife and look at the actual repair that was needed ultimately I would definitely shop around before using them again. The other thing that irks me about the quote was the plumber said he would have to remove my whole water heater which would cost $1,800 to take it out and put it back just so he could replace the pipe and that was on top of the $400 for the drywall and the other plumber didn't have to do any of that didn't have to touch the water heater and was perfectly able to fix the pipe in two hours..not the full day i was quoted.

Larry Steenson

a month ago

My go-to guys. Came out and fixed a leak in the drain line from our kitchen sink, had to cut into the ceiling below as well as the back panel of my sink cabinet. They came the next day after I called them and did a great job. I’d recommend this company to anyone needing plumbing or HVAC work.

Kirsten Olson

4 months ago

David Railsback was extremely professional and helpful. He took a ton of time to inform and explain to us (both new homeowners) about what we needed. I was very honest about what was needed versus what was not needed. The response time was great. He was able to fix the issue the next day due to him coming later in the evening. I would highly recommend him to anyone at any time.

Steve Ducasse

3 months ago

Vincent came earlier than expected which was great. He got to work right away and cleared our drain. When he was finished he cleaned up the work area so it looked like he wasn’t even there. Now the sink drains perfectly. I would definitely recommend Done plumbing and highly recommend Vincent. Vincent is a true professional

Garrett Main

4 weeks ago

Update: I like to give credit where it's due, a day after my review I was called by a customer support agent who advised that they would make sure my issue was resolved. They offered to credit me the $1000 and deal with Xcel on their own time which was a perfect resolution for me. I just had to have a tech come check out my system once more (Got to see Jack again, great tech) and fill out another rebate form. I've raise my rating as a result of this quick response. I'm still keeping one star as interest on my rebate ;)-----------I wish I could leave a 5 star, initially I had a really good experience with this company. Last year our AC took it's last breath, I had another company come out and tell me it was dead, then I had Done come out for a second opinion as well as a second quote. I also had one other quote during this time for a full system replacement. They were all pretty close in price, but Done had them beat by just enough since they were doing a rebate of $1000. I'd also like to point out the rep for Done was much better at explaining the systems and benefits. So, 3-4 days of shopping and I settled with Done, about a week later I got my system installed in a single day. Great work, it's working great still. My problem is that it's a year later and I have still yet to receive my $1000 rebate. I've called 6+ times and emailed. Initially I chose to have it credited to my electric bill, and after 4-5 calls was informed they're having issues with Xcel crediting people, so I say No worries, I honestly just want a check at this point I was told they'd have to get the approval of the finance.. or accounting team or some other.. that was several months ago and I've heard nothing, received nothing. At this point I've just accepted a $1000 loss, which ironically was the reason I went with Done in the first place. It feels like a bait and switch, I'm sure it's not malicious but I just don't know how something like that falls through the cracks.

Barbara Kiebel

2 weeks ago

I was absolutely pleased with both responsiveness and the technician that was sent to take care of my needs. This company had been recommended to me by someone and he was right, they're great!

Diane Weir

3 months ago

Done Plumbing is always professional, knowledgeable and very polite. Also AP Power who is partnered with them came out did my free inspection as well as diagnose some outlet issues. Very polite, professional and knowledgeable again. Extremely satisfied with both! Will always turn to both of these companies when I have concerns.

Joy Flora

3 weeks ago

We relie on Done Plumbing whenever something goes wrong. Today Chad R repaired the faucets for the washer. Chad was terrific! He was on time, super professional and friendly. And, of course, he fixed the problem right away. When you call Done Plumbing, you don't have to worry any more. Good work, good value and Great People.Thanks Chad and Done Plumbing!

Laura Bullock

a month ago

The technician was very good and very nice. Knowledgeable. He went to extra lengths to fix the humidifier on my A/C which was leaking. Good job. Li did expensive but they all are.

Rachael Germain

a month ago

Chad came out right away on a holiday and fixed the pressure release valve in the crawl space. He did it a timely manner and was up-front about everything. He also gave us a new lever to turn the water on and off for the house. Thank you Chad with Done Plumbing.

ralph Vickrey

a week ago

Done plumbing has always treated us with kindness and respect. The staff is receptive to explanation of the problem and fixes it immediately. Great company Done!

Philip Waggoner

3 months ago

A big project - AC install, swamp cooler removal, new furnace. Jack and Jorge were incredible and professional. Great work and finished early. Also the electrician Paul was very thorough and did excellent work. Extremely impressed with the company, team, and work.

Spencer U

3 months ago

We have always used this company and they are always quick and professional. We had them come out this time and they came out within an hour and did a quick diagnostic and found that a motor needed replacing. We did have to have a different company install the new Motor this time became of a $1500 price difference in this instance, but will definitely consider them again in the future.

Julia Graff

2 weeks ago

James was friendly, prompt, professional, and cheerful. He went the extra mile by noticing and taking care of a few extra little things while he was out replacing our water heater. Highly recommend!

Logan Meyers

a month ago

Have used Done Plumbing before, they are my go-to for all my plumbing needs. This time, I had a jammed garbage disposal and their repairman, Roscoe, was able to get it working again quickly. He was friendly and after some effort on his part, saved me from having to replace it. Thank you Roscoe!

Henry Dunagan

5 months ago

Roscoe was great! He explained things, did exactly what he said and fixed our issues and did it fast. He is the kind of guy who you feel like you've known for years. Done was easy to contact, fast to get here and very well priced. Highly recommended and will definitely keep their number handy.

Catherine Adisson

2 months ago

Technicians Charlie and Dylan did a great job installing two sump pumps and a new water heater. They were knowledgeable, professional, and explained everything throughout the job. Top-notch customer service. Thank you all!

chlow horton

4 months ago

We are installing a new vanity and sink in my bathroom and realized we had to move the plumbing pipes over. Called first thing in the morning, and Roscoe was at the house in less than an hour. He was able to fix everything in less than 30 min. He was very courteous, and did an amazing job! Can’t thank him enough. This is the second time we have used this company, I would recommend them to anyone.

Ronald Ripp

3 months ago

Corrected our deficiencies in several of our outlets and brought them to perfect and safe operating status. Matt did an amazing and professional job. A true Master Electrician

Mike Kenner

2 months ago

The water heater in my rental blew up and these guys showed up same day and also fixed it the same day. Very professional and I was surprised by the low price. They also offer 0% for 6 months. If you can't pay in full, this option is nice to have. I highly recommend using these guys, I know I will.

Elizabeth Muscia

2 months ago

Our sump pump went out during a heavy rainfall and Done was here quickly before more rain fell to fix the issue. James T. was great and installed the new sump pump better than the builder. Thanks for all you help and wonderful service!

jon allor

2 weeks ago

We’ve used Done for years and they have always done a great job! Mateo, Jon, and Ben, all did an outstanding job helping us get our new ac installed.

pat youngpeter

3 weeks ago

we had a basement drain not working. we contacted Done, made an easy online appt. They arrived on time, courtius , clean techs. handled our problem efficiently, left no mess ... stayed past business to complete the task. i will recommend these fellows to everyone. First rate job.

David Rogalski

4 months ago

Chad was here for outdoor faucet replacement. Top notch professional work and care for customer concerns. Gave estimates for future plumbing issues so I would know what they might cost. Excellent service. Five star rating

Terry Rubin

3 months ago

The person on the phone quoted me a $99 main line drain cleaning special they were running. I said yes. The technician came. He quoted me $250 for the drain cleaning, stating he did not have easy access because he had to go to my basement. They never said there was a stipulation of easy access on the phone or even what easy access meant. In their world, easy access is getting access from outside. Bad communication and not being completely truthful. I politely told the technician I would not be needing their services today. I sent them home and went with one of their competitors and will not be calling again.

Christina Cheung

a month ago

Roscoe was a very prompt and professional technician. He explained clearly what the problem was regarding our outdoor faucet and showed us the damage from prior freeze. He completed the work in a high quality manner and was polite and courteous.

Amy Kelly

4 days ago

Been using Done plumbing and heating for a number of years. I use them specifically for my main line cleaning for prevention. They are friendly, reliable and I’ve found them honest and helpful

Cindy Mccoy

4 months ago

Sean was terrific! He was on time and diagnosed my issue promptly. He initially thought I needed a new motor which would have cost 2K, but then noticed a bad wire connection. He made some adjustments and this issue was resolved.I appreciate his honesty!I will definitely use Done again!

Guy Peters

4 days ago

Done worked me in on the weekend and Josh was great. He explained everything well and it was easy to book, so I’m happy with the iverall experience.

Jamie Peterson

2 months ago

Unfortunately I am updating my review a few weeks after completion due to some issues that have come up. The customer service, reliability and responsiveness were amazing! However, we have had two friends who have done plumbing previously come to our house and both said we over paid by double what it should have cost. Also, we did not pass our city inspection so had to complete the job ourselves. Additionally, the installed machine is so loud! We can hear it in the next room when we never heard our other one. Overall, I was glad the work got done when they said it would but would not use this company again or recommend.

Stacy Colvard Hountras

5 months ago

Had a great experience with Done. Came out same day as my first call. DJ our technician was professional. They were able to get the right part same day and get our hot water heater working again. Would highly recommend this company.

Paulina Go

4 months ago

The technician was very respectful and showed up timely. He performed the work and went over everything with me and answered all my questions. The install went well and the vanity and sink look great, thank you.

Debora Libonati

2 weeks ago

Technician Andy Heath responded to my request to repair the AC in my house the same day. He stated that the condenser fan and motor might possibly be wearing out, but did a minor repair that got the AC to turn on. I never felt pressured into approving the more expensive alternative and throughout the entire service call, Andy answered all of my questions thoroughly and professionally.

Roy Wilson

a week ago

Darrell did an excellent job. He cleaned up after his work and was very careful with other areas of my house besides the plumbing area.

Janet Oleson

5 months ago

I have used Done for years and I am always very satisfied with the service and technicians. Will and Drake installed a new HVAC system today and they were professional, knowledgeable, informative and fast. I appreciated that they reviewed the new system and thermostat with me before they left. Will and Drake were very clean and organized and left the area the same way they found it and that is very important to me as well. Great job and thank you for the continued exceptional service.Janet Oleson.

Rebecca Whitney

a month ago

Vincent was amazing! He arrived on time and within and hour of calling in to request an appointment. He explained that everything to me and was professional as well as friendly. I highly recommend!

Ken Baker III

3 months ago

The team at Done were very courteous and professional and we were left very satisfied. Our technician Tristin S. was kind, patient and very thorough with our water heater replacement. Our basement setup needed modern updating and Tristin worked all day to ensure everything was in working order so that our hot water was reestablished after being sorely missed. Highly recommended!

Emily Bennett

4 weeks ago

I was extremely impressed by how diligently and thoroughly you tracked down the difficult source of a leak under our swamp cooler. It could have been a lot of different things but you systematically eliminated them until you found the solution. And the price was reasonable! Thank you!

Christopher Ferguson

2 months ago

Cody Cuthbertson was incredible! I think the second or third time I've used done and you guys always show up in a big way. There wasn't an easy fix for the bathroom drain in my older house but Cody approached this problem from many different angles and eventually fixed the issue no problem. Stand out technician, give this guy a raise!

Dan Schwartz

a month ago

These guys were awesome. I came home to a huge leak flooding my basement and gave them a call and seriously had a plumber there in 45 min. He found the problem which wasn't a easy one to fix and got the main shut off and repaired and then started on the original leaking problem. He was in and out in about 4 hours. I would use them again.

Erik Hockom

3 days ago

DJ was awesome. He was informative, honest and did wonderful work. 100% recommend done plumbing, especially DJ

Nanci Vaughn

2 months ago

Thanks for the excellent job Rosco Tunnell did in replacing my faucet and old turn-off valves to my kitchen sink. He was on time, covered his shoes, and went right to work. Even went and picked up my new faucet. When he came back everything was removed and reinstalled within an hour. And cleaned up after himself before leaving. Nanci Vaughn

Roy Hobbs

a month ago

Clyde is very professional and courteous! I was able to schedule same day service. First time using this company and will call them for future repairs.

Shelly Pawlowski

3 months ago

Dom, the technician, was very knowledge and thorough and took the extra time to explain the situation to my frustrated Dad. I'm grateful that Dom was so patient and respectful. But it was also very reasonably priced considering the amount of time he spent cleaning the lines. Highly recommend this company and this technician!

miguel

a month ago

I had an AC leak which Charlie was sent to check out. He was great and very knowledgeable. He even answered questions that were unrelated to my call. These are my go to guys when I have plumbing/Hvac issues.

Constance Gonzales

2 months ago

I had a great experience. Matt was polite and very informative. Wasn’t pushy and answered all my questions honestly. He was fast too!!! Which anyone would appreciate! Thanks Done! For your business!!!!

Chris Boyd

4 months ago

Roscoe was absolutely fantastic. He was able to explain what the issue in a way that was easy to understand and got the work done in timely manner. I will definitely ask for him if I ever need to call for any other issues.

David Stokes

a week ago

Chad was great and knowledgeable and acted professionally the whole time. It was very good experience and I have my water working properly again

Alisa Bard

4 months ago

They were available right away and perfectly on time. Neil was friendly and communicated clearly what my options were. The work was done the same day! Best experience I’ve ever had with a plumber to be honest.

Carol Luzovich

5 months ago

Our sewer backed up yesterday(Saturday) and Vincent was abled to clean it out and unplug it. He was great! I appreciated his expertise and the fact he even cleaned up the drain in our laundry room. Thank you for sending him!

Michael U

5 months ago

The tech arrived very quickly. I had only called 45 minutes prior, and the customer service rep said they could have someone there within the hour. He was personable sand professional. He explained given there was no access to the drain for the toilet other than through the toilet, it would have to be removed. This raised the priced considerably, nearly 4 times what it would been without it having to be removed. I don't think this was out of line with the industry standards, I just think the industry standards are a bit out of line. He put the toilet back in place and cleaned up after himself. The tech performed his job very well, I only wish it hadn't cost nearly $400.

Philip Viton

5 months ago

They wanted to come before actual appointment but I wasn’t available. Darrell checked the water heater and showed and explained the problems. I knew the system was probably 20 years old and I was expecting the worst. The gave me three options and I picked what was best for me. Darrell had everything in his truck. He started immediately. It was clean, quick and done the same day. I will use Done Plumbing again.

aqeel hameed

2 months ago

James tech from Done plumbing came out to work on my toilet water tank. James was expedient, courtes, and kind. He had knowledgeable experience with my situation. So far I've dealt with two repairmen from Done plumbing, and they both have been professionals. I felt very confident that James knew what he was doing. Thanks Done plumbing. Aqeel Hameed

Matt Coerver

a month ago

Their prices won't win any contests for savings but their work is top notch and warrantied. I've had them do about 4 projects, two improvements and two breakfixes and was really happy with the results.

jessica blythe

a month ago

We had a leak in our basement. Called Done and they sent ROSCOE. He was so professional. Sweet to my daughter, who watched his every move, very sweet to my dogs. Very knowledgeable and quick repairs! Thank you Roscoe

Randi G

a month ago

Chad was prompt, friendly, knowledgeable. He clearly explained our options and kept us apprised of his progress. We will use Done Plumbing again.

Jim Fell

5 months ago

My sister had a frozen pipe that turned out to be a burst pipe when it thawed. Done was there in a day, fixed the pipe, replaced some insulation, and plugged in the heat tape that would have prevented the freeze in the first place.James, the Master Plumber, explained it really well for my sister and kept me in the loop throughout the process.For some mysterious reason, I did not get the estimate to approve before I got the receipt from when I gave billing information over the phone. Other than that, it was a perfect experience.

Jaime Schall

a month ago

Roscoe was very helpful and professional. He got everything taken care of the day of and was very gracious about it when he found an additional leak that was going to cost us more money. Thank you, Roscoe!

Steve Bell

a month ago

James was outstanding as we had a faucet that kept having issues and it turned out we needed to swap the entire thing out. James was patient, when the extra mile and showed up early for the follow up appt once we received parts.

Sarah Binkerd

5 months ago

Had a great experience today! They were able to quickly come to my home and fix my toilet. Roscoe was knowledgeable and very kind. Would recommend to my friends :)Edit Feb 2023- had a second amazing experience! Andy was kind and fixed my broken furnace quickly while also becoming friends with my curious kitten. Thanks so much!

Kenneth Roberts

3 months ago

The technician from Done Plumbing was Vincent. He was on time, knowledgeable, and worked quickly and efficiently. We called because we needed a secondary drain cleaned, and Vincent did a thorough job and did several tests to be sure the cleaning was successful. Great job!

William Dixon

4 months ago

Roscoe Tunnell was very knowledgeable, friendly, efficient and professional. We felt he worked hard to be sure we understood the situation, his procedures and the costs. We feel we got high quality at a reasonable cost. We are quite pleased with the job he did.

emily moyle

4 months ago

Only positive things to say about Done Plumbing and the technician, Chad, that helped us out. We needed a same day plumber and I had a very positive experience (friendly, knowledgeable, efficient, competent) with both the intake rep and Chad. This was our first time using Done and it certainly won't be the last.

Do 2

a year ago

Done has been our go-to plumbing and heating service company for years. We found them after another company damaged a portion of our home. Done came in and ever since has offered us professional, high quality work at a fair price.Our most recent job was replacing a kitchen faucet that broke. They were able to get Darrell out to perform the work for us this morning. Complications arose and although they were already having a crazy day, Darrell and Laurie at the office took on my craziness as well and made an incredibly difficult day exponentially better.I will never work with another company because the bar has been set so high. We have a huge outdoor mainline repair coming up and I have no doubt they will be amazing on that project as well.They really do care for their customers. It's not just a phrase, they mean it.Thanks Darrell and thanks Laurie. I truly appreciate you both more than I can say here.

Jay

a month ago

I recently had the pleasure of hiring James, a master plumber, to fix an issue with my swamp cooler, and I couldn't be more satisfied with his service. From start to finish, James showcased his exceptional skills and professionalism, leaving me thoroughly impressed..

Nick Martinez

5 months ago

Replace kitchen plastic pipes so water could drain and not leak. Which it was way to expensive 700.00 dollars… parts at any hardware stores would
cost under 20.00 dollars I would not refer any one to call done plumbing for any kind of plumping help. They are way too expensive

Penny Hutt

4 weeks ago

Sean Strotheide was fantastic! He was efficient, friendly, knowledgeable,quest and he got the job done in one quick visit! I will definitely use DONE again and would request Sean again!

Morgan Dunn

5 months ago

Done's Tony and Dom were every bit the professionals that worked effectively explaining the entirety of the situation and how they were intending to fix it before they began the process. They were super friendly, on-time, great communicators and their quality of work was top notch. I would highly recommend these guys and will look to them for any help needed in the future!

Deloris Williams

5 months ago

Replaced shut off valve under kitchen sink. And sprinklers. I would hire them again. Tech was polite, cleaned up before he left. Best experience I have had in a long time. Took his time to show me how the faucet and shut off valves worked.

Ainissa Shiffer

3 months ago

Hello.I needed a plumber to fix my kitchen sink clog. Started looking for a plumbing company with a good reviews. Found Done plumbing company and was glad to read good reviews about them. Well, big mistake! Horrible experience! Let's start that the guy was one hour late for his appointment. He looked underneath of my sink, took pipes apart, cleaned them up and didn't put the pipes back together correctly!!!!! Last night when I got home from work and started a dishwasher, the water just started gushing out underneath of my sink and in a matter of couple of minutes my hardwood floor was flooded, the water was in my cabinets, everywhere. I was beyond unhappy. Spent long time cleaning everything and worry now that the water had damaged my hardwood floors and cabinets. Called the company back, talked to the manager about the situation, and was told that there is nothing he can do about it and they would call me tomorrow to see how can they help. Please do yourself a favor do not use this company for your plumbing needs. Very bad experience! Incompetent workers, untrained stuff. No, they don't stand behind they work, guaranteed how they claim on their website. Please don't make the same mistake I made by hiring them! My problem was a smal problem to fix, and they still couldn't do it right. Now thry made it worse because at this point I might need to call a hardwood floor specialist to see if I need to repair some of the floors where the water leaked.. Please use a different company for your plumbing needs. Thank you! Ainissa Shiffer.

Al Moore

3 weeks ago

Chad is a great introduction to the company for Done!I will use this company again!Very good people if Chad is just an example!!Our issue is resolved, thank you Chad!

MarkkA Adams

5 months ago

I was able to get a same day appointment. Wayne was wonderful! Very personable and knowledgeable. He took the time to explain to me what the problem was and was able to fix it the same day. Will definitely call them in the future.

Jo N.

4 months ago

Had a pipe clogged on a Sunday they came out quick! 7 day warranty and I called back because we felt they needed to check it out one more time and Vincent took care of it in 20 minutes . Redid the pipe one more time and cleared the issue! No push back no issues just came out ! No argument! Best customer service and backed up the warranty!

Manuel Cruz

a month ago

The plumber, Josh Tweed, arrived promptly at my residence and fixed the problem very quickly. He explained the problem and the fix, and suggested which repair plan to choose. He was very knowledgeable and answered all my questions.

Sue Taylor

a month ago

Daniel our technician is a great guy . He is professional , attentive to the needs of the job to be performed and just an all around good person. Thank you . We will continue to use your services in the future.

Tracy S

2 months ago

DJ was extremely professional, knowledgeable and explained everything about the process before hand and kept great communication throughout the install as well. I highly recommend him and the company for prompt and wonderful service!

Ryan Wood

2 months ago

Roscoe came out right away and did an amazing job! He was professional, knowledgeable, and got us taken care of so fast. Definitely recommend!!

Reuben Carlholm

a month ago

Dylan was extremely helpful professional kind. Knowledgeable. Highly highly recommend One reason to continue using your company and will recommend to others

Pat Birmingham

5 months ago

Roscoe came on time and installed parts in a Kohler toilet that was 20 years old and needed the entire inside rebuilt. He did an excellent job and was pretty quick as well. Personable and professional, I’ll ask for him when I need plumbing services next time!

Sigrid Weston-Clark

2 months ago

Same day service. Explained process, possibilities, and price up front. They guarantee their work and we're able to discuss the importance of clean-up to avoid mold and suggest a company. Top notch work!!

Patrick Ziegler

4 months ago

Very friendly and courteous and cleaned up after themselves. Any and all questions were answered. They were able to accommodate my time and repairs were done quickly! I will probably be looking to put in air conditioning to my house in the next year or so. I will definitely consider DONE to do that!!!....!!!

Anthony Goltry

a month ago

Dalton was very professional and did a fantastic job. Done Plumbing is really good at getting great plumbers out to do quality work!

Lori Salinas

5 months ago

A friend recommended Done Plumbing and I'm glad she did. The times I have needed them, they have scheduled quickly and been on time. Jaedon H. was the technician who came out to clean the drains. He was very professional and efficient, as well as personable and trustworthy. Jaedon is an asset to his company, and Done Plumbing is an asset to their profession.

Steve Lewis

2 months ago

Daniel did an excellent job of installing the new sump pump and staying long enough to confirm that the system is working properly. Done is my go to plumbing supplier and will be using them for electrical issues as well

Abby Myers

4 weeks ago

Would highly recommend. They were able to schedule us on the same day as I called and even were able to come early. They fixed the issue quickly for only $99

LaDonna Vinson

6 months ago

Done was able to send a technician first thing in the morning on the same day I called. Roscoe was able to quickly identify and fix the leak. He installed three new emergency shutoff valves under my kitchen sink and ensured that I knew how they functioned. He was friendly and professional.

kenneth subala

2 months ago

Paul arrived on time and was able to troubleshoot the issue in under an hour. Polite and professional as always, APower is the only electricians we use and refer to our friends and family. Thank you!

Benn Lubeck

3 months ago

Amazing quality and price. Dalton provide world class customer service and went above and beyond to fix our bathroom. He provided great peace of mind during a stressful time for our family.

Andrea Christensen

4 months ago

Have always had a good experience with Done Plumbing. They replace my water heater with the tankless water heater. I am also replace my air conditioning and furnace with them. Nothing but professional on time great prices good value for your money.

Daniel Bautista

4 months ago

James Tveter, solid tech through and through, expertly knowable and professional. He was willing to take the time to explain the situation to me and how to proceed, no pressure and overall great tech. High recommend and will be calling for future plumbing needs.

Sam Williams

3 weeks ago

Great service. Matt was kind and professional, knew what he was doing and got my issue fixed in less than an hour. Will absolutely use them in the future.

Rosanne Surine

3 months ago

DJ was prompt, personable. Courteous knowledgeable and knew what he was doing. I am satisfied with the work he did. My only complaint was how expensive it was.

Steve Walz

4 months ago

We had flooding in our basement. Made a call, scheduled immediately for same day service, problem fixed within the service window. Plumber was highly skilled, informative, and completed timely/comprehensive work. Used several plumbing companies in town over the years, but done! Will be the only one I call going forward

Lindse Reynolds

5 months ago

Per usual, Done did it right! We've used them for years and always turn to them for all our plumping needs! This time around, Chad helped to install a new water heater when our original one had kicked the bucket. He was on time, professional, kind, explained all options and frankly went above and beyond what was needed to get us hot water again! We are a family of 6. And with 4 boys, showers are just a must have. Couldn't recommend then more and will keep coming back for regular service and any repairs! Thanks, Done!- a busy mom of 4 boys who has no time for BS

Me Junk

a year ago

Dylan was very professional and fixed the problem with no hesitation. He did an excellent job. I would highly recommend him to any one who needs plumbing Done!

Scotty J

a month ago

Broken pipe fixed quick. No drama and great service. Plumber was professional. The challenge was the cost.
However, the quality of service offset the price.

Robin B

3 months ago

The tech Paul was excellent! My porch outlet kept tripping. He Fixed my outside outlet so I can put up lights now!!!!! Thank you! I will use them again

Tina Watson

4 months ago

Everyone was helpful, from the technician who made the diagnosis, to the crew who performed the repair. The technicians were very personable, asked me countless times if I had any questions about the diagnosis or the fix, and performed the fix in a timely manner. I would recommend them highly.

Robert Wrisley

4 months ago

They were able to fit me in at 9-11am when I called at 11pm the night before. They showed up at 915 and gave me a quote and started working within minutes of arriving. Price was high looking at the cost of hardware but it was an emergency and they brought things up to code.

Joseph Lothringer

2 months ago

Chad provided excellent, timely and professional service. He was also very personable, and we had some fun discussions on musical preferences.

Gerri Domingo

9 months ago

I was very happy with Done Plumbing from begining to completion. When we first called, she very friendly and efficient. Followed up with emails. Our appointment was scheduled for a week out. They ended up coming two days earlier. The plumber was very knowledgeable and friendly. The cost was also very reasonable. I wholeheartedly recommend Done!

Dan Hardick

4 months ago

James was very quick to our house to fix our leak under the kitchen sink . He fixed the leak and rerouted the plumbing in record time . Consequently though he did find that garbage disposal was leaking with a water load on the disposal. He then installed a new disposal again in record time . We are very pleased with James & Done !

Jon Rupp

2 weeks ago

The plumbing technician, Elmir Dudo, was very knowledgable when it came to installing the new water heater as the old water heater posed some challenges of its installation. I highly recommend this company.

Balint Vajda

a month ago

I understand there is a $249 “diagnostic fee” for electrical repair, however I find it a bit harsh and unethical to charge that much when your technician does not able to fix an issue with our doorbell and simply walks away. Never again!

Lisa Achziger

a month ago

Bryan was amazing, friendly, and very through. He arrived shortly after i called in a time of panic, unable to shut shower water off! He completed the job and cleaned up!! Thank you all!!!

David Camit

3 months ago

Roscoe showed up on time and was very professional. He explained everything to me and the options I had with no high pressure gimmick. Roscoe found the issue and was able to repair it on the spot

Rick Waters

a month ago

Vincent was great! He was professional and handle our plumbing issue quickly.

John Lupe

9 months ago

Done plumbing and heating just replaced my furnace. They were top notch at every level. From the evaluation of my old furnace, recommendations for replacement and scheduling promptly. The sales rep as well as the installation crew were all timely, hard working, knowledgeable and friendly. I couldn’t ask for a better experience or results.

Sally Leech

6 months ago

Daniel was on time, professional, knowledgeable. He took care of more than one problem and did whatever he could to give me the best price. I will definitely use Done plumbing again. Very pleased with this company and their employees!

Diane Raber

7 months ago

My furnace started to have problems right before the holiday weekend. I called late in the day and Done scheduled me promptly the next morning. Andy diagnosed and fixed my problem quickly. He was friendly, knowledgeable and professional and was able to answer all of my questions regarding heating and cooling. I was impressed by their service.

Alexandra Rae

3 months ago

Will be avoiding this company at all coats after a horrible experience. Done Plumbing misquoted the work to be done and then charged double what we were told it would be. They were not helpful when explaining services or issues, rude when asked questions and did not provide the overall professional experience we were hoping for.

Darlene Cherrington

5 months ago

DONE PLUMBING CAN'T BE BEAT!James and Daniel came to our home for the flushing of our water heater. While here we asked if they could also install our previously purchased new faucet for the kitchen. They were able to stay and do the additional work without hesitation. A thorough inspection of the new faucet and plumbing was performed prior to installing, and our new faucet was ready to go.Our kudos to James and Daniel. All their work was done with respect and professional results. They were a joy to have in our home.Darlene C. Aurora, CO

Maria Oliveras

6 months ago

We made the appointment last Friday, non emergency and we had an appointment for Monday morning. We were Clyde’s first clients at 7 am. He called 1/2 hour before to inform us when he would be here.He was professional, friendly, years of experience and informative regarding what we needed and services offered by Done.He took care of the plumbing needs that we needed in order to have a new fridge water line and for ice.He also replaced new shutoff valves under sink, to replace old school types. We needed a new shutoff valve for new dishwasher. We would have him back for plumbing in a heartbeat when needed in the future. Thanks Done and Clyde.

Kelly Niquette

a month ago

Our Tech showed up early and completed the repair very quickly. It wasn't cheap, but nothing is these days. Highly recommended.

Janelle Petersen

7 months ago

Done Plumbing and Heating came out to repair a gas line leak for me. They were punctual and courteous for the estimate and repair appointments. I appreciate that they were willing to answer all of my questions and that they didn't pressure me one way or another. They were thorough and did an amazing job with the repair. And their price beat my other estimate by $300!

Rob Purper

7 months ago

This was a really fast and pleasant experience overall! DJ was a great technician — friendly, professional, and efficient — and he was very helpful in explaining all of the steps and options. We’ve always had excellent service from Done, and this was the same quality and reliability that we’ve come to expect. Thank you for being available so quickly!

Brenden Hogan

5 months ago

Asked to get a quote for replacing a failed natural gas hot water heater using the online tool. I was quickly contacted for an appointment and met with the tech shortly after. Assessment was professional, quick and paid the quote fee.Called several other companies to get quotes and was charged no quote fees. The quote from Done was the highest at 2.5x-3x more then all the other quotes I received.

Hossein Tolooee

9 months ago

They looked at a waterline break in the common area of a subdivision. Their proposal was super expensive. We used a sewer line company. $11,000+ vs <$4,000.
6-hour job with a 3-man crew to excavate 6' to get to the waterline.

Teresa Koency

6 months ago

We needed service as soon as possible on a weekend. After calling about 10 different companies, It's Done were able to come out on Sunday, much to our relief. Their technician arrived promptly, provided a quote, explained the service, got to work, and fixed the problem. We are very happy and thankful with the service provided.

Patrick Sleeper

3 months ago

Done Plumbing& Heating installed a whole home filtration system and new hot water tank. Everyone was professional who I encountered and did great work. I would recommend them for any plumbing needs.

Sooyoung Matthews

7 months ago

Our furnace went out last Saturday, and we were able to get someone to come check out the old furnace, get a consultation for a new furnace and have the installation done all by the end of Monday.Done Plumbing and Heating has amazing service, follow through and communication. Hands down, would recommend that everyone get their plumbing and heating services through them!Thank you for bringing us back heat in the dead of winter!

Michael W

5 months ago

Chad R. was very professional and helpful in answering my many questions. I have been using Done! for many years and the helpfulness of their staff has always been consistent.

Sarah Moll

6 months ago

We met with five different plumbing companies for our backed up pipe problem. Done was the only company to take a step back and offer a different solution that did not require jackhammers in our basement. Austin was polite and professional. He did a great job!

Debbie Donuts

5 months ago

Daniel was awesome. He arrived on time and is very professional as well as knowledgeable. He advised me what is best and when I would want to replace my toilets.

Lori Walters

3 months ago

Jaedon Hollenback with Done Plumbing showed up on time and was very courteous. He explained the situation and had a good attitude. Highly recommend!

Shaggy

a month ago

I had them come replace my full service and do a full panel upgrade. They were professional and worked very quickly. Thanks for the hard work!

Dale Wilber

3 weeks ago

John was very helpful in explaining what needed to be done and worked hard. We enjoyed the quality of the Toto toilets but did find the price to be quite expensive.

Crystal Berguin

a month ago

James was very knowledgeable and was able to fix my problem in just a few hours. I was so impressed that in less than an hour after I called James was at my door.

Leslie Wiggin

a month ago

Cody was a jewel!! He was kind, understanding @ the situation and just got all the work done well and expedicially. Thanks Cody for coming to the rescue

Annette Ernst

3 months ago

Justin replaced the light fixture in the shower. He did a fantastic job & let me know what he found and how he proposed to correct it. So pleased with the results. Great job!!

John

6 months ago

Sean was extremely helpful in explaining the repair on our furnace. He could have immediately indicated the furnace needed a $500+ part, yet he worked on the old part and reactivated it, saving us the cost of the new part. He was delightful and very willing to share many details of his work.

kathleen riley

5 months ago

James was very nice and knew what he was doing. He really liked my dogs and they liked him - that means a lot to me! He was on time and was professional.

Tjty James

2 days ago

I had a strange sound that occurred when I turned on the AC.I have used Done for around 5 years and I have been thoroughly pleased with their level of service. And with the expediency of the services provided.I contacted them around 1030 Monday morning and they told me they would be able to come to my house Wednesday morning(today)August 2, around 11.Yesterday, I was pleased to receive a call informing me that a technician in the area and would be able to be at my home to assess my situation by 11am.My technician Andy was great.Professional, knowledgeable, courteous and friendly.Thank you Andy for a job,well DONE!Tyron (Ty) James

Jackie Johnson

2 months ago

Done plumbing was fast to get scheduled and fix our running toilet. Darrell the tech who repaired it knew exactly what was wrong and fixed it extremely fast! Very professional.

Jeff Davidson

a week ago

Jack was so pro, patient and courteous. Same day service/repair was perfect.

Mike Adams

2 months ago

Chad did a terrific job figuring out the source of a slow leak in a complicated area of plumbing - and came up with a fix to the problem that also made the valves and pipes under our sink much better than before. Thanks!

Cindy Henderson

7 months ago

Done Plumbing to the rescue! What should have been an easy washer/dryer install by Best Buy turned in to a seven hour day. The cold water shutoff had been leaking so had to be fixed before it could be tested. Also the Best Buy installer was unable to hook up the flex vent so couldn't test the dryer as well. The message was get these things fixed and we will come back to install. The vent connection was not a big deal, something we could do but the leak had to be addressed. We have used Done in the past so gave them a call. I was hoping to have it done that day and was surprised to hear that they could send someone out in a few hours. OK that works. Got a call back saying someone was available shortly. Yay! Neil, the very pleasant technician, fixed the leak and hooked up the dryer vent, (not his problem ). I just wanted to share a positive and these days of negativity. It's obvious that Done Plumbing takes care of their employees. Keep up the good work! Thanks for going the extra mile.Cindy Henderson

Stephanie Whalum

5 months ago

David R explained the options of repair for my backed up toilet. He was professional efficient and able to resolve the problem relieving me of a stressful situation. Great job.

Brittany Hoerauf

5 months ago

Darrell was thorough, friendly, and professional throughout the service. We highly enjoyed our appointment with him and would recommend him to others. Thanks, Darrell!

Michael Scherer

3 months ago

My appointment was scheduled between 9:00 to 11:00 and he was here around 8:30. Chad explained everything that he was going to do. He did a good job.

Howard Van Dam

7 months ago

Jack H from Done came on to work on our furnace. He did an excellent job, I really appreciated his professionalism. A top notch guy that was great to work with. The quality of the work from any Done tech. is the best. We have used them for over 15 years now and will continue to call on them.

Karen Willett

5 months ago

Chad Robert’s was my technician and he was terrific. He was courteous, kept me informed on what he found and fixed it. Thanks for sending him. He is terrific!

ChokedOn Novels

6 months ago

I had water coming up from one toilet. Thought it was a leak, no back up in the main line. I called to have Lorenzo help. He was great, friendly and understanding of our situation. He was able to pull out roots, even though its worse then what we hoped, he assured what the problem mostly definitely is. And told me what the next steps would be. I appreciate his time and the company for being responsive and fast on their side. Sadly I have a bigger problem but I understand they can help.

reverberate methods

7 months ago

James and the other employee that might have been training responded to my call and very quickly fixed my toilet. They were friendly and professional, and also offered a lot of insight that was helpful and valuable. They were honest and direct with me and overall, they saved me from a headache and provided a great service! A business transaction I am very pleased with! I will be doing my business with them again!

Kenneth Poore

a month ago

James was great! Professional, on time & knowledgeable. Thank u James! You get an 11 on a scale from 1-10.

Jeremiah Prummer

4 months ago

Had a few issues so Roscoe came by. Super helpful, even gave some great advice on who to work with for some problems that he couldn't directly service. Highly recommend!

James Santini

4 weeks ago

Tristin was exceptional and would highly recommend him. I would like to have him do all of my work should I need to have plumbing work again.

Quintin Myers

4 weeks ago

Our technician Josh was quick to respond, and was able to evaluate our problem quickly with no problems. The price was also unbeatable.

Laura Lewis

4 weeks ago

Dalton Laurich came to our home and was very professional, on time (and friendly). I would definitely have Dalton come back for our plumbing needs in the future.

CarCrazy Ben

2 months ago

We are very pleased with the expertise and professionalism of the A-Power / Done technician! All our interactions with Done have been great!
Thank you!

Rick Strittmater

9 months ago

Install Residential Water Pressure reduction device and relocate Residential Water main shut off valve. James preformed initial site visit and offered several solutions to our needs. He was very well versed in what we were looking for. He showed up at the exact scheduled time to perform the install and everything was done if a professional manner. Prior to leaving, James discussed the install, operated the shut off, showed how to adjust the pressure reduction device, if we felt we had to make changes. At every step of the way James was friendly, professional, and made sure that we were taken care of and that all of our needs, expressed in the initial site visit, were met. James was a perfect solution for the work. Done Right Plumbing & Heating is highly recommended.

Cheryl Orlady

6 months ago

Done plumbing and heating is the best. Chad was able to come earlier in the day than first scheduled which was a huge win for me. Explained the problem and the solution. Chad also was clear on price and timing and was done quickly. Thank you Done Plumbing and Heating!

bob jonson

a month ago

Great company to task for your home. Both people I dealt with were straight-forward and friendly to work with. Do recommend!

Devon Rule (obsidiandice)

a month ago

Service was professional and affordable. The plumber ran a bit late, but the customer service was very responsive and useful getting a hold of them.

Crystal Potter

4 months ago

Requested a service call to repair gas water heater. Chad the service tech charged $526 to diagnose not repair or replace anything. Estimate was $4000, then he changed it to $3000, and then offered $1000 to replace a $150 valve. I called the office and I am waiting to receive a credit for the $526 that was a rip-off.

Mitsuyoshi Smyth

2 months ago

Chris did a great job and made sure things were done right. Learned a lot about others things with the plumbing and house that may need to be looked at in the future too!

Maureen Jelliffe

4 months ago

Wayne Mallard did a great job of cleaning my furnace and installing a new humidifier. He was very professional and I would not hesitate to ask for him again.

Herma Hughes

8 months ago

Efficient work. Next day after estimate the service was finished. Friendly plumber. I liked that Done sent the name and a picture of my technician before he arrived. My house is nearly 100 years old and my technician knew how to handle my problem. He cleaned up and put every thing to order. Worked with me to get a fair price. Will use Done again.

Christy Davis

8 months ago

The work was done satisfactorily although I’m not entirely convinced that a major toilet rebuild was necessary. Also, when I was quoted the amount for the job on a Friday, I asked if that was the bottom line entire amount that I would be paying and the technician said Yes. However , when he came back on Monday to actually do the job, he told me a different amount that apparently included the taxes of the part needed , which he failed to mention on Friday. If Done Plumbing and Heating was interested in maintaining good customer service , then the technician should have honored the total “all-in” price that he gave me on Friday instead of making us wait 2 days over a weekend without a toilet, and then quote us a different price on Monday . As it stands , I will not be using Done Plumbing and Heating again.

Michael Peterson

3 weeks ago

Roscoe came out and did a fantastic job! I appreciate his professionalism and taking the the time to perform the task with quality work!

John Craig

9 months ago

Dylan came out to help me with a drainage issue with the stand pipe for my washer. He was very polite, professional, and handled the issue with care and precision. I'm very happy with the service he provided today and will definitely request his service for any needs we have in the future. Fantastic Done! Plumbing.

Kevin Johnson

4 months ago

Quick, fair, and excellent service. David was extremely informative and professional. I'm glad we called this company and that David took care of us!

Meghan Eddy

8 months ago

Roscoe and Jaedon did a great job and were also so kind to my dog, which is a plus in my book! Done Plumbing is our go-to for both small repairs and large ones. Their technicians are always punctual and professional, and their quotes are competitive. We are happy with the quality of work performed.

Marilyn Zott

8 months ago

Both techs who installed the new furnace were very knowledgeable, friendly and efficient at their job. It only took about 2 hours to install. The new unit was explained to me as well as the new thermostat. I am very pleased with the experience and enjoying the new furnace. I rate both gentlemen very high in their jobs and will certainly recommend Done Plumbing in the future

eric grant

4 months ago

Everyone was great and very professional. They had Vincent at my place within the hour and he got right to it and cleared the drain. Excellent service.

Jason Omlor

6 months ago

I had a washer hose burst during a winter cold snap that was leaking for days while I was away from the property, was worried about all kinds of additional problems like pipe bursts and water heater damage that likely would have cost 1,000-2,000.Called DONE plumbing, Clyde comes out, taught me about my property's water-flow and navigated the issues (like a pad-locked release valve we had to call the city for) with patients, the whole thing got fixed the same day for under 450$ and now I have running water again and money left to pay for days of leakage 😂

Erica Gradwell

5 months ago

DONE did a great job installing my water heater and correcting all of the issues needed to bring it up to building code. The installation passed the city inspection with flying colors!

Connor Collins

6 months ago

Great service. James was especially helpful and knowledgable. Was patient when we had to run to the store to get the correct shower parts. Quickly fixed our issues, drew up several extra quotes and answered our random questions.

Patty Kelly

7 months ago

My service was completed within 24 hours of my call. The office was courteous and communicated at every step of the process by text and phone. Roscoe the plumber was very knowledgeable, prompt, and skilled in the repair. He was a pleasure to work with as well!

Jeremy Rich

7 months ago

Done Plumbing and Heating has been a great company to deal with! The technician who came out to clean my grandma’s sewer line - Tony, was very professional, and knowledgeable of the trade. Lindsey, and Celena were very pleasant to speak with and professional in how they communicated over the phone. Thanks for the great service!

JINCHUL YEON

4 months ago

couple hours earlier than appointment, which was quite shocking and pleasing moment. He did indeed very excellent job I think. Thank you all.

Michael Pohlenz

6 months ago

I've used Done Plumbing several times and have never been disappointed. Their work is good, their estimates accurate, and their response timely. When I need plumbing work again, I'll call them again.

Christopher LaRue

8 months ago

We had a new smart thermostat installed for our house. The technicians showed up early (they asked first) and did a great job! They were in and out quickly. They even took the time to help me register the unit online and get me set up on the mobile app.

Toni Denham

a month ago

We only use done plumbing for all or needs. They listen to the customer, not over expensive and get the job done! No pun intended.

Brittany Ballein

9 months ago

Great experience overall! Called about a clogged drain and they came out the next day. Customer service was friendly on the phone and the tech, Vincent, was so helpful. He worked quickly and was clear about what he needed to do and what we should be doing in the future (he was also so kind!).They also texted an appointment reminder and included a photo of the tech before he arrived.We’ll definitely use them again for any plumbing needs.

Andrea Mosby

10 months ago

I had the opportunity of being serviced by Dylan from Done plumbing But the great service started at the first call. Done was very professional and timely. They also sent me a picture and name of the technician (Dylan) which was such a great safety measure. Then once Dylan showed up he explained everything he was doing or about to do (pros or cons). He was a great representation of the company. Done will be my go to plumber and I will be recommending this company to others. Thank you guys. Great job:):)

Natalie Kersten Guydo

5 months ago

Josh was super responsive, super friendly, and really quick to get the issue resolved! Easy five stars! Highly recommend Done Plumbing!!!!!

Chris Jolly

7 months ago

Luis was great and very knowledgeable. He noticed our water pressure was far too high which can cause major problems in addition to the issue he originally came out for. Communication with the company was fantastic. Overall a great experience start to finish.

Fritz Parsons

7 months ago

Chad arrived early (after asking if that was OK), was knowledgeable, efficient, and worked hard. The only down side was his truck was not stocked with all the equipment he needed, so he had to go back to the shop. I think he went above and beyond to get our drain cleaned.

Cole Young

8 months ago

I had the exterior water line to my house replaced. The water line enters the house through the basement wall, behind the hot water heater and is not accessible. I needed to have the hot water heater drained, unhooked and moved about 4 feet so that access to the wall where the water line entered the house would be available. After the new water line was installed, I needed the hot water heater reinstalled in its original position. This all happened in the same day. The plumber that did the work was professional and I believe he did good work, but Done charged me $2015 for this service. You read that right...TWO THOUSAND AND FIFTEEN DOLLARS! It took longer for the hot water heater to drain than it did for him to move it. Including the disconnect and reconnect, the plumber was probably at my house a maximum of 2 hours. Just outrageous. He also tried to sell me a new hot water heater for somewhere around $5500. When I asked him why so expensive when I see online the most expensive one I could find was about half that, he gave me some story about how the big box stores get the low quality water heaters off the production line but the heaters his company sells are top notch.I would not recommend Done Heating and Plumbing unless you simply dont care about price. I will not be using their services again.

Nort Bond

6 months ago

The plumber was friendly and found the source of the problem quickly but was apparently not equipped with a special drill, that I’ve seen available, and ran the new pipe outside the wall. In fairness to him I did mention I was going to repipe the house and if he couldn’t run it through the old hole, I’d appreciate it but if he couldn’t, he could run it on the outside of the wall. For 350.00 an hour, I expected a a little more. I would only go with Done again if it was an emergency and I couldn’t get someone else here quickly.

Matt Schnell

a month ago

Roscoe was great. He did a great job and was awesome with my pets and 4 year old daughter

Phillip Andrews

2 months ago

I had them come out for an estimate, and the Tech. was very professional, he explained what needed to be done thoroughly, so can make a well informed decision.

Verizon Phone

7 months ago

James called and arrived on time. He was very cheerful and helpful. His work was efficient and knowledgeable. He answered all our questions and explained in detail how to operate the new water heater. We will ask for him in the future.

Jessica Amstel

2 months ago

Lazaro was very professional and courteous. I had plenty of questions and he explained everything in a thoughtful manner.

Mary Giordano

9 months ago

DJ was professional, courteous, and patient with me during his assessment of my plumbing concerns.DJ took the time to check everything meticulously and go over all the details regarding his findings. I never felt rushed or like I was inconveniencing him with my 5 million questions.DJ installed my hot water heater 2 years ago and I had the same experience back then, as well!I highly recommend done plumbing and DJ for all of your plumbing/heating needs!

Shaun Root

2 weeks ago

Another business meeting with Roscoe Tunnell. Again, great service, professional insight, and technical competence. 7.19.23Roscoe Tunnell was one time, professional, knowledgeable, and was able to walk me through the process of what he was doing and why. I would recommend his services to anyone looking for a plumber. Also, he was able to work around two needy labradors with a big smile.

Robby Halford

a month ago

AJ was awesome. Not only was he a great human, but he did such a great job and was able to diagnose the problem quickly!

Erin McBride

6 months ago

I've used Done for several things now related to plumbing and HVAC. Today I had a plumbing issue related to a backed up kitchen sink, and I knew right away that I would call Done. They are very responsive, friendly, and professional - from the folks who take the service calls to the folks who show up to help. Each time, the issue and the possible solutions have been discussed with me and all of my questions have been answered. I will continue to use Done in the future and recommend them to friends and family!

Lydia Mares

10 months ago

What a professional employee you have with Daniel! He came in and gave a full inspection of all the possible contributors to our water backup. Even though we could not duplicate the back up we had prior to calling, he gave me a list of things to be aware of if it happens again and assured me he would be right there if we need Done to return. I am confident that with his presentation and his immediate follow-up email to reference, that i now have my best interest being looked after with Done! Thank you Daniel!

Dennis OConnor

4 months ago

Technician was professional and cleared clogged kitchen drain. He exceeded my expectations. Although he had to use a snake machine with a bad switch, he made the best of the situation.

Susan Tate

6 months ago

Similar to other reviews I read, unfortunately after the fact, I would not trust this group to do your work. I overpayed but that’s my fault as I was in need of the repair and didn’t have the time to get additional quotes. More importantly, from my experience with them, their objective isn’t to fix your issue but to find additional services and charges they can bill you for. I had them replace an old hot water heater that needed to be replaced. I had a second unit that was operating 100% fine with no issues at all and while on site they encouraged me to replace the second unit( which had zero issues and was working just fine) and I declined. They offered me a big discount on the 2nd unit but I saw no reason to replace a perfectly good unit. They then recommended that I place the 2nd unit in a pan which I agreed to do with, of course, an extra expense to drain the unit and install the pan. Within 24 hours of replacing the old water heater and putting the good water heater in a pan the good water heater begin to leak. When we tried to get the tech that did the original service work back out they canceled twice and then on the third appointment told us the original technician was “out indefinitely” and they would have to send somebody different. The new tech picked up right where the original tech left off and had no interest in discussing why the good water heater was suddenly leaking or owning up to the fact it didn’t leak until they handled it and instead went straight to quoting a high price to replacing a pressure valve and putting a great deal of salesmanship into trying to get us to replace the 2nd water heater at a high expense. I was foolishly optimistic that they would recognize their role in damaging the second unit and correct the issue. I would not recommend this group to do work at your home.

Jeanie Reddy

7 months ago

Jason came within 30 minutes of my call! He was excellent. We had a clogged drain amd it took him two hours to get it cleared. He was professional and friendly. Very impressed with his determination.

T

5 months ago

Was told by technician Vincent that he had to remove toliet to clean out main drain even though we showed him where the main drain was and was told they had no choice but to remove toliet, which of course costs double the price. The technician broke a bolt off the toliet putting it back together. Stated he fixed the problem, only to have the same issue of every drain backing up when laundry or dishwasher was started or when you took a shower reappear. Called them back and informed them I had same issue, they stated I had 60 warranty and they would send technician back out. He shows up and still insists on going through toliet instead of going through the main drain where I tell him it's backing up from. So again he augers through the toliet. The technician insisted that we needed to get a camera technician out there, another $300. When I told him we didn't have that kind of money, my mom lives on her retirement and pension and I recently lost my job, he stated that he would NOT be coming back out unless we got the camera technician to come out. When he left we still had the same problem. So knowing they wouldn't come back out again and knowing that we needed the drain fixed we called another company who came out and went down through the main drain I told the technician originally to go through. Found the clog and everything is back to normal. Done is a lie and a scheme to get you to spend more and more. I told them we want our money back since it was 60 day warranty and they NEVER fixed the problem and was told no they would cover the cost of a camera technician to come out and that's Pretty all. Of course so they can say we have this damage or we need a new line so they can get more money. Pathetic of a company. Picture to show the drain that I am now being told by Done is not a drain they could have gone down, even though the other company did just that with the same machinery.

Aaron Claflin

6 months ago

We have been using DONE plumbing for a couple years now and Roscoe as always done a good job, Luis who came out with him today was also great both professional got the job done quicker than we thought. Highly recommend DONE and both installers.

Jeremy

5 months ago

Vincent did a fantastic job! This was my first time working with the vendor. Would definitely use them again.

Alexandria Myrick

2 months ago

Vinect was fantastic and super helpful!!

All around good experience thanks to everyone within the company. I don't think we've had a greater group of individuals work on the issues of our house. Thank you all truly.

Rubab Mehdi

6 months ago

Our technician (Luis U.) was great. He was very professional and explained everything thoroughly. He took the time to answer all of our questions and concerns and fixed the plumbing issue.

Kayhan

3 years ago

Great service for decent prices. Ultimately, the job was extremely well done. I hope Matt Vance is able to service my place again if I need something in the future. I needed to have my drain rerouted with my new under mount sink (already installed) and he made things look crisp. Matt was a very clean professional and had great insight. The company has flexible hours and I definitely recommend their services.

Matthew Elam

3 months ago

Chad did great work. Showed up early. Even matched a competitor price and completed the work on the spot.

Adam Jimenez

2 weeks ago

I am so happy with the quality of service I received from Done plumbing. We reserved our annual maintenance the same day.

Tash

2 months ago

I contacted them because the manufacturer stated that their are authorized to repair and or install warranty parts, however when I contacted them I was told that I would have to pay out of pocket and get reimbursed by the carrier which of course the manufacturer confirmed that is. Not the case.

Jon Lockhart

6 months ago

Same day service was provided and the repair work appears to be good and successful but the amount charged for a valve replacement on a hot water line out seems very high - $737.00, where other companies appear to be charging $250 to $500 for the repair.

Tiffany Bender

7 months ago

I had a kitchen faucet replaced, and am very pleased with the service I received from the technician Luis. He was very kind, knowledgeable, and professional. I’ve been a customer of Done Plumbing for two years and am always happy with the service received. Thank you!

Owen Hughes

3 months ago

Chad did an excellent job remediating items noted in our inspection. Hope this gets you close to buying back that car.

Marina Kinney

11 months ago

Done Plumbing and our Plumber Clyde Sweetalla were wonderful. He was quick and efficient in installing our new water heater. We have worked with Done Plumbing in the past and are always pleased with the results. Their customer service has been great and they have always been able to get us scheduled next day for a service.

KAREN H

11 months ago

I had a very complex plumbing problem and Done Heating and Plumbing provided excellent service from start to finish. The customer service representative and the manager were helpful in sending out the right people to address my problem. Tony and Vincent came to investigate the issue and provided a reasonable bid. Then they came back to fix the problem which took many hours. Both Tony and Vincent were knowledgeable, professional and respectful of my and the neighbor’s property. I am so pleased with their service! I would highly recommend Done Heating and Plumbing!

Kathleen Irwin

5 months ago

Elmir was super professional, kind and did a perfect job of the shower repair. We will ask for him in the future if the need arises. Thank you!

Brad Hughes

a year ago

Done was outstanding. They were professional, thorough, and absolutely committed to 100% customer satisfaction. Our technician, Jack Higgins,, was exemplary. He had to replace two furnaces for us. He arranged the electrician, pulled the permits, installed the furnaces perfectly, made sure it was interoperable with the AC and humidifier, brought it up to code (as we hand our furnace for 18 years) answered all of our questions, and spent the entire day making sure it was a perfect installation. Jack was outstanding, honest, and complete. The pricing was good, the service was better than the others. I give them an A+. You can trust them and have high confidence that it is done perfectly.

Pam Mills

6 months ago

THANK YOU DONE AND THANK YOU ROSCOE!!!!!!!!I needed a plumber in a hurry and Done was able to immidately send Roscoe who went above and beyond. He quickly found the problem and fixed it and then showed a few pointers in case the same thing happened again. He was very personable, professional, knowledgable, just an all around great plumber. The world needs more Roscoes!

Ana Novelli

5 months ago

James was great! He was flexible with timing and was very communicative about what work needed to be done and how much it would cost! I would highly recommend Done and James in particular!!

Nancy Tomb

3 days ago

Josh came over and immediately fixed and cleaned up a big toilet mess. I would use them again in a heartbeat! Thanks Done Plumbing

john guttmann

7 months ago

Vincent from Done Plumbing and Heating did a fantastic job clearing my laundry drain. He was very professional, courteous and helpful in quickly fixing my urgent service need. I will definitely use Done Plumbing & Heating again!

Larry Heniser

5 months ago

1/2 Copper line 1' section replaced. Pinhole leak ceiling of laundry room.John Blair was tech.Will certainty use him again.Thank you.You were referred to me by Randy Frailey

Danny Moran

6 months ago

I've had Done out usually for annual furnace services, but had the pleasure of working with them to install a new water heater, and water service line for my refrigeratorService Techs were great, and were in and out in a flash, and took the time to show me what was installed, how it works, and some tips. Thanks Done!

lucy schwartz schwartz

10 months ago

From the customer service call to the results of service, I am impressed. They had no additional holiday fees (labor day/weekend and), and we're able to send a tech the next day. The tech, Chad was able to come early. That helped and customer service did call ahead of time to confirm. Chad was polite upon arrival, and didn't flinch at our intrusive yet docile pup. He was able to explain the service and charges in detail. They had the part we needed and was able to fix our problem on the same visit.This was my first time ever using a plumbing service, but will likely continue as a new home owner.

Layne Weber

3 weeks ago

Paul Daneker was extremely professional, knowledgeable and diagnosed the issue quickly. He provided a viable solution with alternatives and shared the cost. He then performed the repair in a timely manner and fixed the problem with the shower faucet. Thanks Paul!

Devin Holub

a year ago

Daniel our technician was super effective, unclogged a sink and shower drain super fast. But it was his eagerness and kindness to teach me about plumbing and home maintenance that I really appreciated. Our home is old and being our first, I'm pretty uneducated on how to properly keep it all going. He was really nice about it and I will definitely keep done plumbing on my go-to lists. It feels good to be confident in your repair choices, I never felt like I was being pushed into a costly decision. He gave me all the facts and I will have my disposal replaced by them in the near future so I don't have another episode.

Shelley Roberts

11 months ago

I called Done Plumbing and Heating for a non-emergency faucet repair. They were very responsive and got me on the schedule within 48 hours. When James arrived at my home he was very polite and respectful and got right to work. Even though my faucet was an off brand and he thought he may have to order the part, he made a phone call and found where they had one in stock. He went and picked up the part, and completed the repair. This was my first time using Done Plumbing and Heating, and I will definitely call again if needed. Both Done and James were a pleasure to work with.

zack holdren

4 months ago

Vincent was very professional and knowledgeable. Made me feel confident in their services. Would use again.

Amber Paynter

2 weeks ago

Thank you, Bryan Hertges! You rock! And the Done crew was great to work with and great at communicating all around!

F Stilwell

a year ago

FANTASTIC work! Anthony was as knowledgeable, skilled, efficient, and professional as any plumber I have ever used. I needed a dozen water shutoff valves installed and multiple faucets installed and it all had to be done in a short time window due to my condo association's limits for the water shut off, and Anthony was EXACTLY the professional I needed. He got everything done with no problems or issues he could not handle, and is ability to tackle & figure out all obstacles and explain all procedures was exceptional. I had gotten estimates from several other highly rated plumbing companies and Done Plumbing's price was competitive, a good fair price for quality professional work. I am very picky when having work done and next time I have a plumbing issue I will definitely call this company first.

Rick Flintoff

6 months ago

We called for pipe repair at Robert Wichmann home. Elmir arrived, he was very professional and knowledgeable. Plus a very nice young man, an overall great experience and would recommend home to all my friends. I ask for his card.
Rick Flintoff for repair at Robert Wichmann’s home

Dave Swagler

5 months ago

Had an excellent experience with It's Done Plumbing and Jake the technician. He showed up early, gave me an accurate estimate and finished the job to my complete satisfaction. Will definitely use their services again.9/08/21 Had another plumbing issue and call Done again. Superb service. Caleb and Dalton did a terrific job. Fast, thorough, clean and helpful. I won't even consider calling anyone else.2/7/23 Jaered from Done came and cleared a slow basement drain. Quick, professional and left no mess. Done is the only plumbing service I use. Always satisfied.

angela gomez

11 months ago

Done is always quick or a reasonable wait to provide service. Daniel came out to clean drain and was friendly and professional. Austin was out next day to run camera down line. Nobody is thrilled spending the kind of money I did for sewer line repair but the professionalism and customer service was outstanding. I was in awe of the team that replaced sewer line. They work together like a well-oiled machine. Very efficient! Austin is knowledgeable and customer oriented. He saw it through from start to finish. Even the sod provided was luscious. Have used Done throughout the past 10 years and will continue to use.

Wendy Troup

4 months ago

Cody was very friendly and professional. He did a wonderful job and explained everything to our liking.

Jim Ward

a year ago

Asked Done plumbing for evaporative cooler service and they sent tech James. He arrived first thing in the morning and assessed the situation and went to work. He had everything put together and up and running in short order. Very pleased with his professionalism and keeping me informed on the total job.

Ann Mathews

11 months ago

Vincent came to our house to snake our sewer line because we were having a back up. He showed up on time (which was amazingly very shortly after I called) and did a great job. He communicated effectively and in a way I could understand. He was thorough and efficient and cleaned up after he was done. He was friendly and professional. We have used this company any time we’ve had a problem and have always been really satisfied with both the work and the service. Really appreciated Vincent’s work and the responsiveness of the company!

Deborah Krinitzsky

9 months ago

Clyde S. did an excellent job finding and fixing a plumbing problem that I have had for over 15 years that others were not able to address. He was extremely polite and professional. I appreciated all that he did and highly recommend him.

Julie Jestus

11 months ago

My technician, Lazaro, arrived on time and was very informative and professional. He made sure to wear protective covers over his shoes as he walked through my house and took the time to clean up nicely afterward. I received great communication from the office as well throughout the process. Highly recommend!

Karen Sweetalla

10 months ago

I had a backed up sewer and Lazaro spent the time to explain to me exactly what to expect. He went over all of my options and was upfront about the costs. He did an excellent job and made sure it was right and he even cleaned up. I would definitely ask for him again!

Megan Worthman

7 months ago

Our heat went out on New Year’s Eve and I was able to get an appointment quickly with Done. The tech was on time, explained everything we needed to know, and was very professional. Would use them again in the future.

Facundo Torino

a year ago

After speaking to three AC companies that did not understand the water pump AC system, I finally decided to call Done plumbing and it was the best decision I could have done. My system is not common, but the technician (I believe his name was Sean) investigated the issues rather than just pass it off. It turned out to be a rather simple fix that none of the other company technicians bother to check. Very professional, on time, great manners… this is as happy as a customer can be.

Alexandra Campau

11 months ago

Roscoe was superb! We just had a new toilet and new shutoff valve installed. He provided excellent advice and guidance when choosing the best repair options. We will be requesting Roscoe for all future plumbing needs. He is very professional and efficient, highly recommend!!

Taylor Gee

5 months ago

Josh was a great tech that cleaned my kitchen drain. He also made a great recommendation for me to add a water alarm in my basement that could save me a big headache down the road.

April Murray

11 months ago

Jack was a very knowledgeable and professional person! I have heard great things about his work ethic and was recommended to request him and he did not fail to execute! If any other problems occur in the future, we will definitely request him and his partner again! They were also very quick and efficient.

Gretchen Dymond

9 months ago

Jack and Jorge arrived on time. They were professional and knowledgeable and respectful of the property. They cleaned and checked my furnace and best of all, they gave me peace of mind knowing that the furnace will do its job through the winter.I highly recommend this company!

Ingrid Boettcher

9 months ago

After returning from lunch on 25.Oct. 2022, we found an awful mess in our basement and lower bathroom. Since our son and his family were visiting from Florida, we needed help immediately.We called Done Plumbing. Within a short period of time a technician was sent out to the house. Mr. Vincent Martinez saved the day. His professionalism, demeanor, and kindness were very much appreciated. He did an excellent job. He is an asset to the Done company. We shall not hesitate to recommend him, or Done Plumbing to anyone needing a plumbing job. Great work, Vincent and thank you. Ingrid and Herbert Boettcher, Aurora, Colorado

Shane Cunningham

10 months ago

This company is simply amazing. It’s great to find quality plumbing at a reasonable price. The person they sent out, James was incredible. He worked hard and was very thorough. He explained everything he was doing and was very professional.

Spike Adams

11 months ago

What impressed me greatly were the prompt return calls by Ben Beville to provide follow up explanations about the new cooling/heating system that I was having installed and the great 5 year interest fee financing that allowed me to make the purchase. Additionally, Ben was extremely patient, friendly, knowledgeable, and helpful.He, also, informed me about a $1500 Xcel rebate.His crew was always prompt, sending text messages to alert me about their arrival time.Jack and Drake, who did the installation, took the time to explain about the features of the system and what was needed to maintain it in good working condition. Both were courteous, friendly, and professional.Just the nicest guys!I made a smart purchase and a wise choice to get the help of a high quality company!

Sarah Henry

8 months ago

The good:They showed up! Hard to find anyone that will actually show up these days. Am I right?!The plumber they sent out was friendly, non-creepy, and seemed knowledgeable. Had my leaky sink fixed in no time.The bad: the price. $600 for the leaky sink and that was kinda ok because he replaced the drain assembly, p-trap etc. But I can't help but wonder if it was possible to just tighten up what was loose and put some silicone or putty around it because nothing was actually broken...However I also asked for a quote to replace a little $30 cartridge in a shower that was squealing and it would be nearly $800. What?! And my toilets had a receding water line in the bowl that wasn't really a big deal but I thought I would ask. You don't even want to know what the price would be for that.And to be fair, I thought I'd look around at other reviews to see if I was overreacting. I noticed on Yelp that someone else complained about the prices and the owner replied with how they pay their employees a living wage etc. Which I am all for! But I also write contracts for an aerospace company that offers a 401k, pension, etc. They are very good to us. And we figure that to engage one of our basic teams for an hour it is an overhead wrap rate of about $250. So unless this plumbing company can make my toilets take off like a fighter jet or a rocket, I'm thinking $600-$800 an hour is a bit much.... Again they did a fantastic job but I definitely want to let people know what they're getting into before calling. If you have some kind of emergency you will not have time to get many quotes.

Therese DeBenedette

4 months ago

Darrell did a fantastic job taking the time to explain and help us decide on a new water heater. We have some unique setups in our house such as a circulating pump and he kept us appraised at each step only replacing the items that we needed replaced.Thanks to the Done team for being our plumbing and HVAC team for the last 11 years.

Chris Evans

3 months ago

Called Done plumbing about watermain leak, JamesT. Arrived 30 minutes later and completed repair within an hour

Julie Kujawa

11 months ago

My technician was very considerate and professional. He fixed the leaky pipe and we have had no issues with leaking since then. I would have given 5 stars but was very disappointed that all communications and references from the company were directed to my husband, even though I scheduled the repair, gave my contact info and even paid the bill. I would have appreciated being acknowledged as the customer.

Elena Jones

a year ago

Our tech, Dylan, provided the best service we had in years. He was right on time, explained the problem and options we had, and fixed the issue quickly. I could not wish for a better cleaning job after the service was done! We absolutely will be returning to Done Plumbing and Heating with all our plumbing issues, and will request Dylan to be our tech in the future. Top Notch!!!

Sean Bevins

10 months ago

Woke up to a leaky toilet and called Done! Plumbing and Heating and they got us scheduled for an appointment SAME DAY! The tech that came was James Tvester, and he was great! He was knowledgeable, friendly and got us all taken care of in less than 2 hours!

Rick Hergenreder

6 months ago

Neil Thompson, the tech, did a great job fixing the plumbing under the bathroom sink of a leak in the pipes. I called and they had a tech in the area and would be there between 3-5pm and called back and said he would be there at 1:30. Was done with work in 1 hour and looked great. I would highly recommend this tech.

Mrs Cptn Hooke

a year ago

We have used Done for years and are a part of their membership . We get a free inspection on one item either furnace , AC UNIT OR WATER HEATER & plumbing every year . This year they noticed We didn’t have one of these services so they let me schedule two within months . However, today service was beyond amazing . We returned to town Sat night and woke up the next morning with 62 in the house . We figured the pilot light was blown out with extremely windy day two days prior . The same day my husband felt ill and tested positiveFor Covid . We did not want someone coming out and being exposed so we roughed it a couple days and used the fireplace . I called a couple days later to see what protocol they had . The manager himself came out himself as the techs did not feel comfortable being exposed even tho my husband was confined and I was not testing positive . The manager was so very kind and said that his priority was to get us heat . He found the problem and it wasn’t a pilot light . He gave me an estimate , went out to get the motor to be replaced and installed it on our furnace while wearing a mask as I was too. We sure appreciate him putting us first and seeing our need and making it all happen .

N.M Peterson

a year ago

Very impressed with the service and communication I received even prior to my appointment. I called Done Plumbing and Heating, set the date and time and it was DONE! I had called AAA Plumbing and Heating, made an appointment and the contacted me 4 times to keep moving my appointment back all the way out to July 23rd???Got reminders from Done which was great and Andy showed up promptly!The service was top notch, Andy showed and explained everything!He was professional and very pleasant.I will need a total new HVAC system in the future and I will definitely be calling Done Plumbing and Heating!

Alice Kober

a year ago

I called Done after we found several inches of water in our basement. They were very polite, asked good questions and arranged for a technician, Cody, to come. He was on time, polite, tested our water pressure with the.water turned on and off and told us it was a groundwater problem, not a plumbing issue. He charged us the minimum for his call. He referred us to a water remediation company who have been excellent to work with. Highly recommend!

Teresa Bartlett

a week ago

Done can quickly for my ac issue. They identified the problem and is was up and running in no time!

Christina Alvord

6 months ago

Vincent was patient, professional, and took the time to explain things in a respectful way, was accommodating to all my concerns, and helped walk me through how to do a toilet install on my own. I would absolutely use this business again and will request Vincent!

Anthony Telaroli

9 months ago

I've had 9 separate interactions with Done Plumbing & Heating and while their prices are very high, they have been consistently helpful, professional, prompt, and efficient. The premium you pay them is worth the peace of mind that comes with their quality work.

Darin Bennett

6 months ago

While certain services may be marked incorrectly due to my overall lack of knowledge of certain plumbing specifics, everything was clearly explained, completed fast, and the work was more than efficient. Very friendly and excellent plumber. Thank you!

Don

8 months ago

Had a pin hole leak in a copper pipe.Tech assigned was Roscoe Tunnell.Came early and fixed issue in 45 minutes.Very professional and customer friendly.I have used Done Plumbing before and they have always done a fine job, and their techs alway top notch.

Gloria Pittman

10 months ago

Installation of Thermal Expansion Tank on my water heater. James explained the process and educated me on how to tell if a bladder inside the tank fails. He worked quickly and thoroughly on the installation and did a quick filter change on my whole house water filtration. I've used Done Plumbing in the past and their work has always been exemplary.

bernadette cardon

5 months ago

Amazing service! Vincent way timely and got my shower drain cleared in no time. Also didn’t charge an arm and a leg.

Kevin P

a month ago

They are responsiveThey are courteous and on time.They explain what the problem is, what they recommend and how much it will cost you before doing any work.

Makala Woods

11 months ago

My father in law and I attempted to change out the kitchen faucet. When doing so we broke two valves where the water line connects. Jeremy Rich was our plumber and he went above and beyond. Not only did he throughly explained the current issue and potential issues, he also finished installing the faucet for us free of charge. The price was reasonable to get the two valves replaced. I was definitely happy with the service.

Jake Lampe

10 months ago

We had a sewage backup in our basement and Done plumbing had a tech onsite within a couple hours. Lazaro was super friendly, courteous, and professional. He helped walk us through the process, and answered any questions we had along the way. Such a great guy and would definitely recommend. Thanks!

Andy Giesbrecht

11 months ago

Had a water heater fail early Monday morning. Was able to call and get Clyde (Master Plumber) dispatched extremely quickly.Clyde was professional and extremely efficient! He was able to remove and install our new heater in several hours and explained the process along the way.Having a plumbing emergency is never fun or expected, but Clyde and Done Plumbing and Heating made it an easy fix.Thank you!

Miriam Gormise

9 months ago

Roscoe & Jaedon came to our home on time, on the same day I called. After a quick introduction I showed them the dripping kitchen faucet. My options were to rebuild or install a new faucet. All throughout our talk, they answered my questions to my satisfaction. They were friendly, showed theirsense of humor. They know what they are doing because now my problem is fixed. Thanks R & J.

Jonathan Sung

a year ago

Chad was prompt, professional, and very knowledgeable. He installed a replacement water heater for us after we tried a handful other plumbers. The quote was a little pricier than other vendors, but well worth the great service and ease of mind. Will definitely be coming back for any future needs!

Jessie Hawthorn

9 months ago

I have hired Done Plumbing and Heating a few times in the past. They are fine for simple needs like unclogging drains. I would not have them do anything else because they are very overpriced. They quoted me $1500 yesterday, 10/27/22, to replace my kitchen faucet and the emergency shut offs. When we asked about purchasing a faucet ourselves they said we could do that but they would not be able to warranty the work. They also said disparaging things about the faucets sold by retailers like Home Depot. I purchased a Moen single handle drop down faucet for $230 at Home Depot and Delta Mechanics will install it for $135 and replace the shut offs for $35 each...a grand total of $435. What a scam Done Plumbing! I will never call you again and I told the family and friends I recommended you to in the past about this.

ora shelby

3 months ago

We all ways use DONE PLUMBING because the job is always Done right great price professionalism and they get five stars Avery time and I Like to say thanks Ruscoe Five Stars

Rachel Eid

10 months ago

Had a back up in a drain which resulted in minor flooding on basement floor. They scheduled a provider to come out within hours of my call. They were transparent about the cost and when all was said and done it was exactly what they said they would charge. No pressure for an upsell. The service provider was delayed on a job prior (not his fault) and they called several times to keep me apprised and updated for the estimated time of arrival. Provider was friendly knowledgeable and worked quickly to resolve the problem. Will definitely use them again!

Jerry Parker

a year ago

I would give the tech Darrell Begay a five star review. His attention to detail, keeping me informed of options and work being done were spot on. He was also very neat and picked up after himself well. Plus, I enjoyed talking to him. He's a good guy that I will request when I have more service performed.

David Costello

a year ago

Excellent service. We hired Done to replace a 22 year old water heater. The new one they installed had issues keeping the pilot light lit. John, the technician stayed in touch with us daily and came back out a couple of times to try and correct the problem. After John and another technician came out a couple of times, changing the vent and other possible problems, he and his supervisor, Brian, made the call to replace the water heater with a different make. Apparently we just had a defective machine.Problem solved. Their proactive follow ups was some of the best service we have received from any company. We will definitely call them again with heating and plumbing issues.

Tyler Anderson

a month ago

It was good except for the fact that immediately after their work was done, another circuit blew. I feel like this could and should have been avoided.

Todd Blue

a year ago

Needed our sump pump replaced. Chad did a great job. He was on time, friendly, and he quoted the price upfront before doing any work.As far as the company itself, it was simple to schedule an appointment online. They kept us updated on the tech's arrival status, and sent a picture of him beforehand. We'll continue to use them in the future.

Jerilyn Hessel

10 months ago

Water tank install. The technician was very knowledgeable and helpful and I appreciated the quick service. I gave a 4 rating due to service but I do have to say I was shocked with the cost. When sharing with many people, I was told the cost was outrageous. And the final number was with a 950.00 discount.

Glenn Tanabe

7 months ago

Roscoe T from Done helped us after a pipe froze and flooded our basement. He was courteous and up front about the work that was required. He had the water back on within 2 hours of showing up and gave us some great ideas on how to prevent this from happening again.

Michael Northington

9 months ago

Clyde was assigned to my house. We had a leak in a shut off valve that went out to a sprinkler system (that we aren’t using). Clyde replaced the valve quickly and answered several of my questions. After a few days we spotted some more minor leaks, and I called back and was able to talk directly to Clyde to troubleshoot and avoided another visit which would have been unnecessary. The repair wasn’t cheap, but it seemed reasonable based on other online estimates. After getting burned with some expensive and not helpful service from a different plumbing company several months ago, I really appreciated Clyde’s willingness to communicate with us, and the fact that every time I’ve called Done’s someone has answered the phone.

Susan Lay

4 months ago

I would be happy to have Roscoe back to my home for future plumbing repairs. Roscoe was knowledgeable, friendly, and polite. Thank you, Roscoe.

CARS JO

7 months ago

From the very first contact I made to Done Plumbing and Heating, I was met with professionalism, the operator dispatched James Tveter within 30 mins and the job was handled with the most care. James explained everything to me, gave me the cost and had the job completed within 2 hours of my initial call.

Angie Fox

5 months ago

Our Tech James Tveter was very friendly and out going. He was fast and Explained everything.

Sandy Bean

a year ago

Roscoe came to our home today as we had water leaking under our washer. He performed several tests and was very detailed in his inspection and diagnosis, including running several different functions of the machine. He did an outstanding job. So polite, friendly and helpful. We are existing customers of Done Plumbing and would never change ! Great company represented by great plumbers. Thank you Roscoe!

Matt Madden

a year ago

Overall, a great job by Done plumbing.We had to have our sewer line branch torn out and replaced due to a belly in our line. Done! was super responsive although a bit more money than another quote we had. The big selling point was that they offered me a lifetime warranty on the labor and materials!They were able to schedule us the next day, did a thorough job and cleaned up nicely.It's not something I'd want to go through again considering it was inside our home. Tony was great and the follow up scope showed the repair was doing what it was supposed to do.

Sarah Bruck

8 months ago

Without fail, our furnace started acting up upon the first snowfall of the season. They were at our house within 2 hours, diagnosed the issue within minutes, fixed the equipment failure, and even stuck around to tune it up to function more efficiently for the rest of winter. Super professional. Super speedy.

Vamsi Velampati

11 months ago

Roscoe came to help us with a small leak and made sure to conduct a through investigation of the root cause before advising of the most economical fix. He also helped me notice another issue with our HVAC that needs attention and I'm grateful for his help. Definitely worth calling back again if I was to ever have any issues

Glenn Searfoss

a year ago

They answered our call on the second ring - on a Sunday. They showed up on time. Daniel was professional, courteous, patient, and thorough. He quickly diagnosed the issue of our plugged plumbing, and gave us options to address the current and potentially future issues. He clearly explained what he was doing and once done tested the fix to ensure it worked. He also corrected a plumbing issue under the sink and now it drains/works better than ever.

Melissa Black

8 months ago

James did a great job repairing our toilet. He was helpful, efficient and friendly. We have used Done Plumbing & Heating before and will continue.

Katie Hildreth

6 months ago

Luis U. Did a wonderful job fixing a burst pipe. Professional, cleaned up everything upon completion, done within 2 hours. Highly recommend!

Cheryl Pilatzke

11 months ago

Roscoe did a total overhaul of our kitchen sink plumbing including a dishwasher line and a new faucet. He was on time, worked quickly, and kept us informed of what he was doing. What an excellent job!! That is why we use DONE for all of our plumbing needs. We will ask for Roscoe the next time we need repairs.

Judy Pree

8 months ago

Jack was so professional and so nice ! He explained my filters, etc on my humidifier and furnace ! My previous service never bothered to do that ! He is 5 stars all the way ! I will be using Done for all my HVAC and Plumbing needs from now on and I will recommend them to all of my friends ! Thank you Jack !

Tara Urban

6 months ago

I was able to schedule an appointment first thing same day. Tech showed up soon after appointment was scheduled, is professional, friendly and had the repair done quickly.

Hal Swanson

4 days ago

All good. They were available and got the job done to my satiafaction.

Nancy Steller

7 months ago

Very pleased with the prompt and professional service given by Luis. He replaced one toilet and rebuilt two as well as replacing corroded parts on water heater very efficiently and explained all issues clearly. It was a pleasure working with him.

Joy Rosenberger

a year ago

Dylan came out so quickly to help clear our drain. Not only did he clear the drain, but he educated me on my plumbing system. I can now confidently take care of our plumbing. Thank you Dylan for doing such an excellent job and being such a kind, knowledgeable person. I have and will continue to use Done Plumbing and Heating!

James Cuzella

10 months ago

Ever since our main cast-iron sewer line gave out in 2019, we have had a *lot* of work done through Done! Plumbing. They have always been clear and professional in assessing and solving each situation. The quality and workmanship has been top-notch for everything they’ve done, including: sewer line repair & pipe bursting / replacement, to HVAC & water heater installation, to pipe and valve repairs, and re-installation of sinks & toilets.This time we needed a toilet re-seated to ready for final inspections after this 3-year long repair process started in 2019, and postponed in 2020-2021 due to the pandemic. Darrell was great and helped explain to us a couple situations caused by tile.& drywallers that changed the toilet rough-in measurements. We ordered a new 10-inch rough-in porcelain seat & tank, and he was able to come back again this time to install it so it fit into the newly renovated space. He also pointed out some things to watch out for such as needing grout sealing & caulking in certain areas. We have had Darrell out multiple times for various parts of this project, and he has always been exceptionally spectacular!

Lisa Sakai

11 months ago

Daniel was great, he replaced my old garbage disposal and adjusted some misaligned pipes under my kitchen sink. Explained to me everything he was doing and was super friendly. Becoming a member with DONE! also gets you free service calls to your home, for any services!

Dana Francis

a year ago

Our plumbing tech this last time was Daniel Hopkins.He was on time, very professional and informative!Daniel provide me with excellent customer service along with valuable maintenance information for future sustainability.I have been using Done plumbing for couple of years now and have always had great experiences. From the time I call in and make an appointment to working the onsite technicians.I plan on continuing to use them for all of my plumbing and heating needs.Done Plumbing is the Best!

Simone mendinghall

a year ago

We had a new dishwasher installed and garbage disposal replaced. Darrell came out and was so nice to work with! He was incredibly friendly ,professional, and was very knowledgeable! He's a great technician and went above and beyond!! Would definitely recommend!!

Liz Lemmey

5 months ago

Tristin did excellent work and got everything up and running. He is also very polite & professional.

John Cervanyk (JADC55)

a year ago

The kitchen sink backed up while the dishwasher was running. I tried a plunger and a liquid drain cleaner that were no help. I then went and got a 25ft snake and that didn't work. I had coupon for a $99 drain cleaning and called for an appointment. I was set for 4-6pm. I got a call about 2:30 that a tech was available early. Shortly after 3:00 Vincent arrived. I showed him the problem and explained everything I tried. He said the clog was probably before that line hit the main drain line and his machine would most likely clear it. He laid out some floor protecting cloth before he brought in the machine. This was a huge, electric, professional, drain cleaning snake. After 20 ft or so he said the water is going down. He ran the snake out to 80 ft to completely clear any obstruction. After that he ran water from a hose to be sure it was clear. He cleaned up and made sure everything was as he found it. He explained everything he did and was respectful of our house. I am very happy with the job, and the work that Vincent did.

Cameron G

4 months ago

Very professional and fast to respond to our request. Arrived early and worked quickly. 10 out of 10 service. Thanks!

Kellie Droughns

10 months ago

WOW! Just WOW! Jeremy R. was just incredible! He literally left my home about 5min ago (service was performed on 09/11/22) & I couldn’t be more pleased. I was having issues with my garbage disposal & he not only assessed the issue, but gave me multiple options to choose from as far as how to correct said issue. Additionally, he fixed it in a timely manner & even asked if I needed help with anything else too! Jeremy R. was so professional, knowledgeable, great problem solving skills & I would not only recommend Done Plumbing, but Jeremy specifically, for any of your repair needs! Cannot thank you enough!!!

Robert Jones

9 months ago

I've found my go to plumbing company with Done! This is a very professional company with everything they do. They are timely, do quality work, and let you know who is showing up to do the work. Roscoe Tunnell and Jayden showed up and were professional from moment one. They cleaned up after their work and made sure I knew exactly what was done with a post job inspection. This company does not use cheap or bargain equipment, but I am willing to pay extra for obvious quality products! I will recommend Done! to all my friends that need plumbing or HVAC services. Job well done!

Ang Nel

10 months ago

Called to come early and Neil was in and out in just over an hour. He was very professional and knowledgeable about the disposal options and value. The most efficient plumber I’ve had in the house in many years. Thanks Neil and Done! !

Maxine Hall

a year ago

My garbage disposal went on the blink, Done sent Darrell to service it. Darrell was extremely professional, knowledgeable, courteous, and friendly. He explained the process to me and was very efficient. He is an asset to your company. I'm very pleased with the service I received. Keep up the good work.

Rene Padilla

11 months ago

I had the a great experience with done Pluming. Tony was give me all the information I needed to make the base decision on my issue.I had roto rooter come in a week before and work on one on my lines. Their blade broke in my main line we have a 3 inch pipe and they used a 3 inch blade they said they need to do a excavation in the basement to remove their own blade, they said it was not their fault and I had to pay out of own. My insurance did not cover do to their equipment.Their only to option was to used another snake and push it out or to excavate in the basement to remove their own blade and if one did not work I will be responsible to pay for the 2 if option did not work. Over 5 k to fix their own problem I talk to a manager and area manager and they told me it was my issues.Tony one of the tech from Done plumbing did a free video of the issue they locate the blade where is was and he give me the option to used a jetting option to remove the blade if not we will need to excavate.Their first option work it save me a lot and they did the job with out any damage to my basement.I will recommend Done plumbing and I would think 5 times before you call roto rooter got any issues.Thank you Tony

Dell

a year ago

Dylan was my service tech,he was on time,professional and provided extremely good customer service. Dylan was knowledgeable of his trade and for his age very experienced,he explained everything very clearly to me.This was the second time that I've had Done come to my house to provide services and both times I was satisfied and impressed by their work and their service techs. I will only call Done for any future repair issues and will probably request Dylan.

Gary Porter

a year ago

Bryan H. arrived on time and was great in evaluating our hot water system. The price for the hot water tank installation was what I had expected and Bryan did a great job removing the old tank and installing the new one. Very pleased with the safety checks he performed to make certain everything was working properly. I would highly recommend using Done Plumbing and Heating.

jPenny Jean Wheeler

a year ago

James came out promptly from Done Plumbing, was friendly, helpful, and did a fabulous job! He efficiently repaired our leaky toilet, and as an added bonus, did some checking of our water tank. He found that the air compressor bladder had not properly been filled with air, leading to potentially dangerous pressure problems in our pipes. He fixed that. He also helped my elderly parents re-discover where their water main shut off valve is, which is so important to know in case of flooding. We'll definitely be contacting James at Done Plumbing in the future for any additional plumbing needs.

Jan Grengs

10 months ago

Done Plumbing and Heating did a good job solving my plugged drain; they were professional, quick to render service, reasonably priced and good with following up. Their technician Lazaro Torres was great, conscientious and very helpful.

Jennifer Davari

6 months ago

Should have shopped around as I could have gotten a better deal. Replaced my faucet with a cheaper brand. Tried to charge extra after the job was started. One good thing is they were polite

Lindsey T

a year ago

Excellent customer service and professional technicians and customer rep team members. They install Carrier which is ranked as the top HVAC product company by US News & World Report. They did a great job with our AC install including a well-done install, left a clean space, and ensured all aspects were up and running before leaving. They were responsive to our needs and ensured that we passed inspection. They had the best price and value including using top of the line products, warranties, and financing options. They worked with Justin from APower Electric who was thorough and professional. Highly recommended.

Sherry Woodruff

11 months ago

We were very pleased with our technician Darrell Begay who installed our water heater. He was very courteous, efficient and did a great job. Would highly recommend Done plumbing.

Kim Reiter

11 months ago

Ben At Done Plumbing and Heating is like no other!!! He is honest and has the utmost integrity! Turns out I did not need a new furnace like L&L said but I am scheduling a thorough cleaning and would recommend Done from here on out. When I do need a new unit I will be calling DONE! Thank you BEN BEVILLE!!!

Linda H1344

9 months ago

On time, completed job faster than anticipated, wore masks at my request, wore shoe covers, and cleaned up at finish. Personable, friendly, explained how things worked and my options with one of the parts. Highly recommend!

Ralph Burnette

8 months ago

I just had Roscoe and Jaedon come by to help out with a leaking pipe and water pressure issue. Outstanding service from both Gentleman. They fixed the issue and explained everything to me. This is the second time I have used Done plumbing and heating and have beenextremely happey each time. I highly reccomend this Company.

abby t

9 months ago

I don’t usually leave reviews. But I think other people need to know what they’re getting into. I really wanted Done to do a great job. They guy they sent was friendly and pleasant. Great. EXCEPT … after taking a look at a potential gas leak, they wanted me to sign an approval for $600 cost for them to open up my tankless water heater. He said that that amount will go away if after they open it, nothing is wrong with it. Gas leak is a serious issue, but when I asked why the price is so high, he had no answer except that just in case it’s more serious than we think. Fine. So he worked on it for an hour—and then when I asked him what was wrong with it, he said: oh one of the pipes that lead INTO the tankless water heater was loose. (Meaning the pipes OUTSIDE the tank itself). So I asked: so is there anything wrong with the water heater itself? He confidently said: nope. What bothers me was that: when he presented the bill afterwards … it was STILL $600. My suspicion was that he knew what was wrong even BEFORE he opened the tank. And he already saw that the loose pipe was outside of the tank. And whatever happened to the $600 that he said will “disappear” if nothing was wrong with the water heater?He decided to STILL charge us $600. Don’t be fooled by their pleasantries, guys. They’re not looking out for your best interest. They just SEEM like it. Don’t sign anything either. They don’t care about you. They just want to get paid. Then the guy asked for a review because they’ll win a trip or something in their office. Sounds fun for them. But you might want to think about being honest first and give me back my $600 before selfishly putting your needs above your customer’s. At $600 an hour, I’m pretty sure you can take my money and go afford your own trip today. Worse—after a few days, I noticed that they had put their marketing sticker on my water heater. It’s a pet peeve of mine. I don’t want anything on my mechanicals. Before you put your name on my property—you might want to ask our permission first! Isn’t that considered vandalism? You can give me the sticker and then I get to decide whether to put it on or not. NOT the other way around. They’re not even easily removable stickers! They’re those cheap ones that don’t come off! What a waste of time. It’s not good enough to be “pleasant”, guys! You need to show integrity and honesty first.

Pamela Robinson

6 months ago

Mr. Roscoe Tunnell was very nice, helpful, and skilled at his work! We enjoyed having him help us. Thank you so much!

Marian Bailey

6 months ago

Vincent worked hard to clear the drain, and I am so thankful. He was able to get here early too. You bet I'll use Done again.

Forrest Burdue

a year ago

Our tech Sean went above and beyond our A/C tuneup! He walked us through future options for when our unit eventually goes out without making us feel like a sales job. He helped us with our new connected thermostat which has been confusing to use. Sent us a YouTube video on options for built in air cleaners because of health reasons. He was truly professional and honest in his recommendations! The scheduling of service was a breeze and they even checked in when they had a tech in the area to see if they might be able to get us taken care of sooner. I will only use Done going forward and you should too!

Mr VINTPBFAN

a year ago

Jamey (Our Customer Care/Technician) was timely, courteous, pleasant and professional. I will ask for him the next time I need this service.
I Dave used Done for a variety of tasks for the past 20 years and have never been disappointed. I highly recommend them.

Lauren McKenzie

a year ago

We purchased a new house four years ago and have had a strong sewer smell in our laundry room on and off ever since day one. Our new home warranty through Lennar/CalAtlantic sent their plumber out several times over the course of two years trying to diagnose the issue. When they were unable to find out what the problem was, they eventually gave up on us and we were forced to find other plumbers. We had three or four different plumbing companies out who also could not find the problem and made no real effort to stick with it through resolution.I contacted Done Plumbing a couple of weeks ago and John came out to inspect and discuss with me. He was extremely empathetic and listened very closely to my long story about what was previously done, what we were experiencing, etc. I can't even begin to express how much it meant to me to feel validated that this was indeed a serious problem and to be reassured that he would get to the bottom of it no matter how long it took. Another gentleman, James, was also brought in to help with a series of more complex diagnosing (smoke test, attic and roof access and inspection, and much more).John gave me his personal number and kept me updated all along the way. They were very transparent about the price and never went above what was agreed upon even in such an unknown situation. They were very thorough and located the problem, along with another unrelated issue, and resolved a four year battle that made me want to move out of my home! There ended up being a completely open pipe in our drywall that was emitting sewer gas (never capped).I appreciate these two men so much and will not even consider another plumber again. Their professionalism, communication and customer service was absolutely exemplary. I am so grateful to them and their company. I highly recommend them to anyone looking for a reliable plumber! Give these two men a raise immediately!

Wanda Padilla

2 weeks ago

The technician knew what he was doing and he repaired my swamp cooler. Your services are very expensive.

Jeff Bashus

10 months ago

DJ Gandee was incredibly professional. He walked us through all of our options for a shower, toilet, and sink replacement. We have always liked Done Plumbing and his service was fantastic.

Kristen Dobbs

8 months ago

Clyde was super professional, friendly and polite. Put shoe covers on without me asking and he diagnosed and fixed our plumbing problem quickly. I would use Clyde again

Sean T

a year ago

We had a leak that was preventing us from using kitchen sink, so I called around to a few places and Done Plumbing was by far the quickest on schedulingRoscoe was my technician and was excellent. He quickly identified where he would need to cut into the drywall and got it taken care of with no unnecessary damage, especially once it became more unclear where the leak was coming from. He quickly got the cracked pipe replaced and stuck around to make sure that was the full issue, and made a point of cleaning up the debris and even putting back in a utility rack that had to be unscrewed and removed to access the pipesThis is the first time I've needed a plumber since relocating to Aurora a year ago, and I definitely plan on using them again when something inevitably comes up again

Francine Chase

a year ago

Our Technician Sean Strotheide was very helpful and attentive. He didn’t try to up-sale and told us exactly what the issues were. My husband and I were very pleased with the experience and will definitely recommend the company to others as well as utilize the company again.Thank you

Marilyn VanHorn

3 months ago

Josh was very professional & knowledgeable! He took the time to answer any question I had..Highly recommend him!

Mitch Mollard

7 months ago

Not throughly happy as they used a shark bite fitting for the repair which is the same type of fitting that failed. Provided a 1 year warranty but I don’t see how that will save me if it fails while we are away from home.

Jessica Yurick

7 months ago

Luis Urquiza went above and beyond to help with a plumbing issue. He arrived on time was very professional and informative. I highly recommend him! Thank you again for your help.

Brenda French

a year ago

This is our second time using Done Plumbing and we will never use anyone else! They are great to work so much so that we went ahead and joined their service club after this last visit! Super responsive, professional and fair pricing! Love ❤️

Cynthia Williamson

6 months ago

The technicians were friendly, informative, & performed the desired services in a quick & efficient manner. They answered all of my questions & I never felt rushed. Service was excellent!

Jennifer Klekamp

4 weeks ago

Went great. Appreciate plumber’s communication and repair skills. Prompt response also a plus.

Brittany Donatelli

a year ago

Justin was an amazing technician! He arrived 30 minutes prior to our estimated window time, was progressional, and the service was very affordable. He also showed me how to prevent the problem in the future. 10/10 recommend!

David Keck

a year ago

We had an intermittent leak that several other plumbers had been unable to identify. The plumber sent by Done listened to the history, found the potential problem, proved it was an actual problem and made recommendations to prevent it in the future. Very impressive service and value.

Renee Rosalia

8 months ago

Clyde was excellent. My issue turned out to be not a big thing, but he did not make me feel like I wasted his time. He was professional and helped me understand my water heater more clearly.

Desiree Santerre

7 months ago

Luis did our swamp cooler winterization. He was great. Prompt, thorough, and provided plenty on information about what he did and what recommendations he has to keep our unit in good shape. Thanks!

steve godfrey

10 months ago

Roscoe has managed and stayed current on a Master Bath insurance leak since June 2022. He finished up to day by having to reset toilet and install faucet. He has been professional and thorough. I would use him again any time!

Linda Foster

10 months ago

DJ was exceptional at providing repair options for my home and then completed the job as explained. Very satified with the work provided.
Vincent was also very helpful. I would use their services again.

jazmin smith

a year ago

Dylan and Lazaro did a fantastic job cleaning the roots out of the drain, explaining my options and giving great plumbing tips! Came out less than three hours after my initial call! Military discount was nice too!

Carolyn Richard

5 months ago

They came the same day I called. Randy was very professional and descriptive of the problem and solution options. Very happy with the service.

Shannon Southard

9 months ago

We had a draining issue. Our tech was larazo. We was amazing, showed up fixed our issue . Very knowledgeable and professional. Had a sense of humor. All around amazing. I will use this company again with referrals.

Mark Seward

4 weeks ago

Very kind to listen to me yap the whole time ☺️. They did an excellent job above and beyond the call of duty

Christian Phelps

5 months ago

Jaedon was on-time and professional. Sewer pipe was cleaned in about 45 mins without issue.

Dennis Eynon

2 months ago

Very punctual; same day service for HVAC repair and Electrical fix. Professional and friendly workers.

Amy Marshall

a year ago

Called Done for a second opinion after another company gave me an extremely high quote for a service (that wasn’t even necessary). Done was able to get me in the following business day. Great communication during the booking process. They were on time and fixed my furnace issue quickly. Jamey was kind and professional. I will only be calling Done from now on!

Mary Ann Pottorff

a year ago

I purchased a faucet at a big box store then discovered water under my kitchen sink the day before it was to be installed. I cancelled the store installation and called Done to both find the leak and do the faucet install. Cody was diligent in investigating the leak, installing the faucet, and patiently answering my questions. Both he and the person I spoke with on the phone were friendly and professional. I will definitely call Done again if needed!

Kristen Gurian

3 weeks ago

The technician was timely, professional, friendly, and knowledgeable. I will call Done Plumbing again.

Yelena Scheel

8 months ago

Paid over $700 to replace a ball value and the person was here for less than 30 minutes, including the time I explained the issue. Call the company to ask about the price and I quote, “that’s our price, sometimes it would out for us sometimes it would out for you.” Have since received two quotes for $150 and $200 to do the same job. This is highway robbery. Will never be able to justify using this company again.

Ann Redford

a year ago

We had an old pipe for an irrigation system that must have been removed long before we bought the house that was corroded and leaking a little bit. Done came out and removed, drained, and capped it off for us. The plumber was so respectful of our home and asked us if we had any questions at every step. We’ve used them so often since buying this home that we ended up joining the monthly membership and that has really proven to be worth it. All the work they’ve done for us has been great!

Felicia Millikan

6 months ago

Vincent was prompt and handled our issue professionally. He came out on a weekend and was very kind and helpful.

danny w

8 months ago

Really excellent company. Very professional, knowledgeable, and reasonably priced. They were able to accommodate me quickly when I had a floor drain clog. Will definitely use them again.

Tayler Garibay

a year ago

In a week's time I found myself not only needing a plumber but also ended up needing help with my furnace on the coldest day of the year so far. Each time I called, a tech was sent my way right away. Dalton helped me with my plumbing issues and Sean helped me with my heating issues, both men were not only professional but also very personable. They got the job done fast and never made me feel pressured in any way to buy anything. Thank you so much to all the great people at Done that helped my family!

Sandy D

a year ago

Done has provided excellent service based around my needs and budget. They may charge a bit more than some local outfits, but you definitely get what you pay for with DONE. I've had very good interactions at all levels of their business and when I've had emergency needs they have made it happen. Can't recommend them more highly.

Meghan Laredo

11 months ago

James T was on time, courteous, and very professional. Made recommendations for the water leak repair without being pushy. Left the area clean and wore shoe covers in the house. Would definitely use again in the future.

John Spahn

4 months ago

Excellent customer service. Professional, courteous, and efficient install of garbage disposal. Highly recommend.

Matthew Barber

a year ago

Done was very good & responsive. Woke up to a cold house (furnace not lighting), left voicemail at 6:30. April at the call center called back & coordinated, including a “heads up” an hour before Jamey arrived at 10:30. He quickly diagnosed the problem, let me know in advance what the repair would cost, and did all his work in preparation for us needing a new furnace in the next few years.

David Oliver

a year ago

I have been meaning to write this review for a bit. I found out about Done when I was at my friend's house where her sewer line was being cleaned out. I was impressed with Chris the technician and told him I planned to have some water faucets replaced at my house, including the old cold water shutoffs. I requested him for that work and everything turned out well. He coordinated with the city I live in to get the main water turned on/off, etc. More recently, Sean came over to do a tune-up on my A/C system outdoors. The twenty-two year old fan was making noise and the breaker and dual capacitor were also replaced. He also checked general function. Both Chris and Sean were professional and no call backs were needed.

Jeanette Gregersen

7 months ago

Luis Urquiza was the technician. He was very good. He explained everything to me when he found the problem and fixed it. I am very pleased. Cost was worth it.. Very good service

Alex S

2 months ago

Josh did an amazing job came in and saved the day! Would highly recommend this business!

Nancy Winter

a year ago

Clyde spent a full day doing extensive work for me in my home. Before he started, he explained my options without pressuring me in any direction. He was pleasant, knowledgeable, professional, and thorough. I truly appreciate his help!!

Maria Ortiz

a year ago

The person on the phone was able to assist me immediately for a leak in one of my bathroom ceilings. James, when he arrived, was very polite and professional. He problem solved the issue and fixed it right away. The whole experience was great. They took a lot of stress off my shoulders. Thank you!

Andrea Amonick

a year ago

My toilet was continually running. I called and they came out to take care of it. Roscoe was super nice and professional. He walked me through what was wrong and fixed it on the spot. After finishing he had me inspect the work to make sure that I was satisfied. Which I am! I received a one year warranty on the parts and labor so I couldn’t be happier. I really appreciate workmen who not only explain what they are doing, make sure you are ok with it and then follow up to make sure that you are satisfied. Thank you!

Mary Yoakum

7 months ago

Roscoe was friendly and professional. He took my financial situation into consideration.
Something else I liked about him was that he got along with my cat Otis (LoL).

Rikki Leon

a year ago

Roscoe Tunnell was both professional and friendly from Done! Plumbing. We had a broken drain pipe occur and he was on it. He provided several options of replacement parts, which was amazing. Any future plumbing issues we have, they will be our first call.

Cheryl C

a year ago

Dylan was terrific. He arrived after 6 pm on a Friday and was here for several hours. Despite the late hour, he was careful to explain everything to us about what was leaking and what he had to do to fix the problem. His work was thorough and competent. He even went to Home Depot to get necessary parts and then stayed after completing the repair to look at some other plumbing issues and provide an estimate for repair. We’d be very comfortable calling on Dylan again for plumbing repairs.

judi alva

a year ago

We needed an outdoor faucet repaired and a new toilet installation. Our tech., Roscoe, was very patient and helped us with the above work. We will request him whenever we need work done. Pricing was fair and work was done as if it was his own home.

N C

a year ago

Roscoe came out and helped me with installing a new drain under my sink. He was very quick and did it to the specs I needed. No matter who I spoke to within the organization I felt comfortable. Roscoe also gave me some very solid advice on another DIY project I had almost finished. His knowledge was very clear to me.I am usually a DIYer. Unless I hit a snag or timeline issue, it's rare that I reach out to a company to help me. Though, in this instance I was very happy I reached out.

Raushell Baca

a year ago

We had our pipes backing up into our downstairs shower. A technician came out and solved the issue in a very timely manner. Super kind and professional. Even cleaned up the mess from the backup! Which most would have left for us to clean. I'm sure pleased with the service we received.

Carrie Miller

8 months ago

Our water heater went out. Done sent Bryan out right away. He quickly assessed the situation and got right to work. Bryan was friendly & professional and worked efficiently.

Katie Kelaidis

a year ago

DJ was an absolutely fabulous technician. I just bought a fairly old house and it is going to need a lot of plumbing work, and I can’t wait to have him back to fix what needs to be fixed. He was so honest and forthright with me – a big deal when you’re someone who does not know what they’re doing. Trust is important to me and I definitely trust DJ.

Patrick Kidd

5 months ago

Excessively overpriced. $510 per hour to replace a furnace blower motor for a total quote of $1020. Would not recommend.

Kyle Kimberlin

a year ago

Everything went well except getting them out to my house. First appointment was cancelled and rescheduled. Second appointment was pushed back several hours and I wasn't notified until I called them to ask what was going on 15 minutes AFTER the 2 hour window had passed.My technician was very friendly, honest, and fast.

Martin Waters

a year ago

I have used Done! Plumping many and do not ever use anyone else this particular visit was as always top notch in every way. DJ did an amazing job of explaining what was wrong and all of my options. He then did a really good job of explaining the pros and cons of each option. He truly heard any and all concerns I had and helped me to work through those concerns. He then listened to my questions and answered every question in detail while at no point making me feel like they where silly or repetitive questions. Finally after my decision was made he did a great job of telling me what would happen and what to expect. Last of all DJ made sure to review the ways I could save money and still resolve my issues. And the end of the job he should what he had done and left me feeling like I had received a great value for my money.

Owen Mckimm

a year ago

Highly recommend Done plumbing!!!!!I have had them out to my home twice and each time I’ve been ecstatic with the amount of customer service and the workmanship I have received.Jack H. who was my service technician this last time and he couldn’t have been any more professional On top of giving great customer service! I don’t know who the owner is of Done plumbing but he should be very grateful for what incredible employees he has!10 stars!

Yvette Roman

a year ago

Jamey Newman was great! He fixed a problem on my old A/C during his same visit. Saving me both time and money! If I ever have another mechanical issue arise again I will reach out to Done Plumbing & Heating and request Jamey everytime!!!

Rhiana Gallen

6 months ago

Woke up this morning with frozen pipes and no running water; Chad got here early on in their window and had running water back in 45 minutes. Professional & prompt service.

Allen Potter

2 years ago

Done Plumbing is not my regular plumber. He was not available, and our bathroom was clogged. So I called out of the blue and the service was EXCELLENT. Courteous on the phone, they sent follow up email to confirm the appointment. They were able to come earlier than I expected, but called first to see if that was okay. The techs (Tony/John) were professional and pleasant. They got right to work, and dealt with the clogged line in very short order. The invoice was incredibly detailed. I appreciate the level of professionalism. The service was not cheap, but when you need the help, you pay the cost. And then you hope it's worth it. I'd recommend Done Plumbing very highly.

Diane Douglas

8 months ago

Always a great experience with Done. They gave me several options at different rates to solve the problem. They are always courteous and put up with my dog! Excellent service.

Heather Arnold

a year ago

I had a very small hole in a copper pipe in my basement that two other plumbing service providers failed to locate and had misdiagnosed as a leak in the main water line coming into the home. The repairs they quoted would've cost thousands of dollars. Austin, the Done technician that came to my home, was so thorough in his attempts to identify the source of the water leaking into the basement that he was the only one who correctly identified the issue. He was also able to complete the repair (cutting and replacing the damaged portion of the pipe) during the same service call. His professionalism and persistence saved me thousands of dollars. Based on this experience, I highly recommend Done Plumbing, and Austin, in particular.

mike mccain

3 months ago

Came on time replace old faucet with a better build and clean up the work area good job

John Nicolopoulos

a year ago

Dylan was the young man that arrived at my home to address my drain issue. Dylan was polite, professional, knowledgeable and a fine young man. He is a true asset to your company. Because of Dylan's professionalism and demeanor I would not hesitate to call your company again if I had an issue, as well as recommended others to call your company if they had an issue. I can't say enough about this young man's service. I'm a retired disabled veteran and a retired commercial construction superintendent. I know a good worker when I see one, and I just thought everyone should know how pleased I was with the respectful service I received!

Lynn Bush

10 months ago

Roscoe came n fixed my new faucet which was crooked. He turned on my garbage disposal which had been turned off mostly, he was very nice, listened to me, n fixed the toilet which had been running eversince the ladt olumber had left. He was excellent n i want him for all my repairs. Btw, ur FAUCETS COST TOO MUCH. was in a bind, so ibhad to buy it, but ridiculous on price n installation. Tell roscoe thanks for everything. Lynn Bush

Joseph McEldowney

a year ago

we discovered a small flood in our basement over the weekend but did not know the source. called a couple of plumbing companies andDone was the only one that said that they could be out the followingSunday morning. We had never used this company before but willmost certainly from now on. Jeremy arrived at the agreed time andfound the leak on the out going hot waterline of the hot water heater right away, explained what options we had and went to work. During the time he had to drain some of the water from the tank he discovered that our floor drain was plugged and switched gears to clear the drain beforegoing back to repairing the the water line. The entire time Jeremy was working he took the time to explain everything he was doing and what the additional cost would be. We were very pleased with the quality and determination of his work. He also discovered another problem with our kitchen drain that will require a camera to figure out and set up an appointment for that the following day, on the ball!! Thanks for all his hard work, you have a great employee in Jeremy.

Thomas Seiwald

4 months ago

Daniel H. Was Awesome. Very professional & Courteous. This company is simply amazing.

Ellen Graves

10 months ago

Roscoe fixed a plumbing leak in my basement. He was very pleasant and quickly figured out how to do the repair. Said it would take about an hour and was finished on time.

Heath Dickson

10 months ago

Overall I had a very pleasant experience with the company. At first the communication was a little off but the company sent a manager to the house to straighten everything out. Very respectful and courteous employees. Plus a great product. Thank you for squaring everything away.

Robert Scott

a year ago

I asked DONE plumbing to come out and give me an estimate for a faucet installation. I provided the faucet. The installer just put it in the faucet and was there less than 30 minutes and did not give me the opportunity to review an estimate before the work was started. He then charged me $533.00! When I complained to the main office, VERN (plumbing manager) told me that they have a lot of overhead and that was how much they need to charge to cover their expenses. Very unprofessional experience and to say the least way overpriced. Do NOT RECOMMEND

Patricia Kelsey

a year ago

Justin was polite and competent. He did a thorough job and explained every step to me. I would not hesitate to recommend him to anyone! He clearly has an excellent knowledge of business.
Patricia Kelsey

J S

a year ago

To start with, the dispatcher Amari, who was extremely helpful, followed through and called back when a customer had cancelled. That allowed for same-day service! John, who did the initial assessment, was kind, patient, knowledgeable and thorough! He also offered a break in price without us even asking! Caleb and Tony returned to complete the task the next day and did not disappoint! They cleaned up every remaining dust speck as they left! Wow! I would HIGHLY recommend Done Plumbing! Thank you for quality service!

ali kaeni

11 months ago

I should have done my research on the pricing for the repair, so start out with my ignorance and just trusting them.They replaced a gas valve that cost $150 in 30 minutes for $1200. That is thievery, stay away from them and look online for the part and how to replace it or look for a different company that is not going to rob you blind!

Lizabeth Netzel

a year ago

The basement shower of my condo had been poorly constructed using galvanized pipe that was plugged with rust. Technician Darrell Begay worked tirelessly over 9 hours to rebuild the whole system. He was friendly, courteous abd kept me informed throughout. He re-installed drywall cutouts and even fixed the shower door latch. He left the bathroom clean and tidy. I would recommend him highly.

Family Leaf

a year ago

Done was able to schedule a same day drain clearing, and showed up within an hour of calling due to a cancellation. Done's technician Daniel was very courteous and respectful, wearing mask and booties in the house without even asking. He very very clean and efficient in clearing a floor drain clog. Pricing was fair and competetive. Highly recommended!

Mark Bajkowsky

11 months ago

Lazaro was extremely professional and friendly. He took time to explain what he did, in a way that we could easily understand. Lazaro was also very efficient and did an amazing job for the work that he did. We will be requesting him by name for future needs!

Nancy Crochet

5 months ago

James flushed our water heater today. He seemed to be very knowledgeable and was very congenial.

Darlene Britton

a year ago

Benjamin was here to check my furnace that was not working! He arrived on time and started working. After consultation and pricing new furnaces we decided to replace the old furnace. He worked all day, set up the electricians needed and completed the job within the same day!He answered all questions and provided complete instructions for the new furnace and thermostat. Very professional, easy to talk with and stayed on task.

Alexander Loscialpo

9 months ago

Had an exceptional experience with Done Plumbing; the Tech, Charlie, was very professional, knowledgeable, and clearly passionate for his craft and in providing great customer service.

Alexandra Hopkins

a year ago

I have nothing but great things to say about Done Plumbing. Our floor drain in the laundry room had been backed up for 5 days. Originally, the builder called the plumbing company out that placed the original plumbing and after 3 visits from them, there was no progress made. That plumbing service, called Done Plumbing to come out and our experience was great. Caleb, our technician was knowledgeable, friendly, and professional. He was able to fix the problem after one hour of coming in to our home. If you’re having plumbing issues, call this company first!

Carrie Marshall

5 months ago

Service gentleman was very respectful, knowledgeable and was able to come out early to help with our heating issues. Will use agin in the future

Joe Greene

a month ago

Friendly, knowledgeable, helpful, effective. Great service and attention. Thank you so much!

Joyce Schlueter

a year ago

Linc H was my technician that was tasked with installing 3 toilets in one day for my home. Linc was prompt, professional, pleasing personality and always let me know what he was doing. Considering the task in front of him, it was completed beyond my expectations. Once the job was complete everything was clean and ready to go. I have used Done for all of my plumbing needs for the last 6 years, including HVAC, Furnace & Water heater. I have never been disappointed and will continue to use their service. When you don't have confidence in that Friend of a Friend, call Done.

Joe Angleson

a year ago

Easy to schedule and arrived promptly. I needed to have an outside faucet replaced in my older home. Involved replacing old galvanized and putting in new plumbing through basement ceiling and outside wall. The technician, Roscoe, was very professional, explained everything before starting and left everything nice and clean when finished

barry klempel

9 months ago

Darrell Begay was great.He kept me informed as he worked and was able to help plan for future upgrades to keep us safe and meet newer codes. Thank you job well done.

ken wright

a year ago

My technicians Justin and Teddy were fantastic. They paid attention to what I needed done and did an incredible job. Very pleased with them and this company. I highly recommend them!!

Geralyn Enrici

3 months ago

Roscoe showed up on time,was very friendly, and did a great job on my repair.

Lisa Garcia Simms

a year ago

Done is great! This week, I had a major leak in my basement from my outdoor spigot and Clyde (total pro!) came and got it fixed in less than an hour! I've been a loyal Done customer for years now, and I highly recommend their services. Technicians are always reliable, friendly, and professional.

Les Fairchild

6 months ago

The service/technician did an excellent job in repairing the leaking pipe. On time, professional and 1st rate work.

S. Customer 99

3 weeks ago

Performed the drain service that was needed. Josh was very nice and professional and great work ethic.

Kathy Carroll

11 months ago

The technician, Lazaro was exceptional. This was for a rental where occupants were Spanish speaking only making it very difficult to understand the problem or how to help. Lazaro was professional, thorough, kind and relayed information readily. I appreciate the help he could provide my renters and me.

Tyler Mansfield

a year ago

Jeremy was amazing! The jobs were not easy and took a lot of work. Our drain leak was diagnosed and repaired along with a gas leak from the water heater. They are both working/running great now.Jeremy was polite and professional throughout and would definitely recommend their services and will use them myself in the future.Someone give this guy a raise please!

Ken Johnston

a year ago

If I could rate 10 stars I would. We had a pretty serious situation, where the sewer line from the house to the main had formed a belly and was backing up into the house. Not only was Done! able to get someone out pretty quickly, but they stuck with us throughout the whole ordeal. Tony and Vincent were fantastic, they were very up front about our situation and in outlining our options. We went with Plan A - lower cost and it had a chance of working. After about a week it was clear we would have to go to Plan B, higher cost on plumbing and excavating to the line. To get to the line, there was a cement patio on top of the line, with a couple of beams supporting the roof....so all of this had to be coordinated with Diamond Drilling & Sawing (who were also great). This whole thing took about 3-4 weeks from start to finish, and Tony and Vincent stuck with us the whole way, including a couple of reschedules due to patio removal etc.Ultimately, the patio was sitting on a footing tied into the foundation going down 9ft, and removing it would have been a huge (and expensive) problem. Tony, Vincent and the Done! excavation team came - assessed the situation, and was able to excavate one direction from inside the crawl space, and the opposite direction from outside. Using this approach they were able to SAFELY work in the new pipe without having to go under the concrete footing, saving us the time and expense of removing it. What was uncovered, was a sewer line that was so badly installed from the builder - Richmond - have no idea how it passed inspection. It was pitched toward the house, had a flexible rubber connection buried outside (thus the belly) and had 90 degree angles allowing gunk to collect. So basically, Richmond did an incompetent job of running the sewer line creating a time bomb for the home owner, then laid so much unnecessary concrete on top if it, it was near impossible to reach and fix it.But....Done! was able to overcome all of the elements of this 'perfect storm' and get us up and running - and done the right way this time. Their work is also guaranteed for life. Would highly recommend this team!

Tynan Reddoch

a year ago

Update: I called Done Plumbing to replace a broken shower handle and the technician, Roscoe, was exactly the kind of technician I was hoping to meet. He explained all the different options I could follow through with, and even though no work happened that day he left with me understanding much more about how a simple change to the faucet brand makes the install far easier.Original review: My family has never been let down by Done Plumbing and Heating. Their technicians are always friendly and willing to educate, and do not push any products or services you do not need. All of the above seems too good to be true, but it is so much so that I call them exclusively.

Kenneth Hanson

9 months ago

Darrell showed up early. Immediately went to work on replacing the two valves. While working, he made suggestions to help prevent issues in the future. Very professional. No mess to cleanup.

Irene Berest

10 months ago

As a property manager, I use Done Plumbing all the time. DJ our tech today who worked on the swamp coolers was great, knowledge, and honest. We will continue to use Done Plumbing, DJ and their techs for our Plumbing needs.

Cheryl Trayer

8 months ago

We were VERY happy with James, our master plumber! Our situation was truly a mystery leak in a ceiling copper pipe, and he found and repaired it! No more worry ... and no more leak!

John Douglas

7 months ago

Chad arrived on time, assessed the issue, described “the fix” and carried out the repairs as planned. It was a plus that Chad is personable and just seems like a good guy.

Carol Goodman

9 months ago

Great company to work with. Roscoe Tunnell, plumber with Done Plumbing & Heating, performed clean, professional work for us. He replaced the leaking drain pipes under our kitchen sink. Thank you Roscoe.

Bob Patton

a year ago

We had two services today - Heater Maintenance and Tankless Water Heater Flushing. Both service personnel were professional and friendly and explained what they were going to do and then what they did (one was Darrel and I _think_ the other was Randal - not sure). We are very pleased with Done Plumbing & Heating and have signed up for their 1st Service Club!

Lynn McClellan

a year ago

Roscoe Tunnell did a great job of describing our problem. Very professional and showed my husband what needed to be done. Went the extra mile to go get the needed part, and installed it quickly and efficiently Definitely recommend this company and services by Roscoe.

Kathleen Albertus

11 months ago

Clyde Sweetalla was courteous, knowledgeable and fixed what I needed to fix quickly and efficiently. He is a excellent representative of Done Plumbing. I highly recommend his services.

Dennis

6 months ago

We needed a new water heater and they were able to come the same day and get it done. Great service!

Lisa Anderson

a year ago

I needed my water line / valve to my refrigerator replaced and Roscoe did and amazing job! He was on time, efficient and very professional! I would definitely use Done again for my plumbing needs.

Kerry Philo

a year ago

I have worked with Chris twice in the past two years and he is just outstanding. He is friendly, honest and knows his stuff. Dealing with a backed up sewer line is pretty stressful, but dealing with a great guy like Chris made it a lot easier. Thanks Chris!

Gloria Koshio

8 months ago

Nov 2017 - Once again we called Done for help. Thanks so much for the 3 crews that worked on our plumbing and heating problems. They were prompt, courteous, professional and worked hard on all the issues, advising what was going on each step of the way. They were a pleasure to work with. Gavin and Jacob came initially for preventive maintenance on our corroded kitchen pipes and to fix a leaking bathroom faucet. They also assessed a sewer problem and spotted a leak coming from the furnace. Jason and Jacob corrected the sewer line problem the next day. We appreciated Jason’s work attitude and ethic (so sincere) as well as his sense of humor. Thomas fixed the leak in the furnace and prevented a major problem down the road.We discovered our backed up drain on 12/30/16. Lincoln came the next morning, determined the problem and fixed it so we could get the rest of it cleaned up. He was professional and personable, knew what he was doing. What a way to start a new year, but we were glad Done came to our rescue.December 2, 2022 - Vincent came out and was done in about an hour to clear out sewer lines for preventive maintenance. He inspected 4 toilets and found the access to the sewer line in the furnace room. He removed and then replaced tables, chairs and other items that were blocking the access. After he was done, he moved everything back into place. He was friendly and helpful. It was a pleasure to work with him.

K T

a year ago

We would absolutely recommend Done Plumbing! Roscoe was very through and knowledgeable, so was able to trouble shoot and identify the source of our leak, which had caused some damage to our hardwood floors. With any plumbing issues, I would recommend Roscoe and Done Plumbing.

Caroline Seals

3 years ago

I used Done Plumbing & Heating for the first time this week and was not disappointed!! I called after 7pm and they were able to get a technician out first thing the next morning (2 other companies said they wouldn’t be able to come out for over a week). Great customer service as they called in the morning to confirm my scheduled appointment, gave me an update on the technician’s ETA, and made sure the time still worked with my schedule. They called again to let me know when the technician was 30 minutes away.Tony arrived right on time and was absolutely wonderful! He was extremely knowledgeable, professional and kind. Tony was able to diagnose and fix our plumbing problem quickly and easily but wasn’t in a rush. He made sure to test everything throughly, listened and addressed all of my question and concerns, and provided great advice on how to prevent future issues.The office called the next day to follow up and ask how everything went. Great company, great service - will be using Done for all future needs! Ask for Tony ;)

CJ

a year ago

I had a problem with a humidifier that caused flooding in my finished basement. Another plumbing contractor came out and totally botched the job. Done came out and re-did everything professionally and with a one year parts and labor warranty. I wouldn’t use anyone else but them next time. This kind of work isn’t inexpensive, but the value for the money was absolutely there. Thank you Aaron AND Lucas!

Roy “outsider238” B

2 months ago

On time. Professional and nice service. Will definitely call upon them again when needed.

Carroll Pedigo

a year ago

We appreciate the fast effective response to a leak in our refrigerator line that was dripping water on our hardwood floor. The problem was quickly evaluated and fixed within a hour of Roscoe's arrival. Roscoe was great to work with.

david shepard

11 months ago

Lazaro was an exceptional person. Personable and professional. He provided an honest explanationOf the problem with the toilet and the options to correct what was wrong. . Replacement was an option but I was going to try an alternative for now. I would recommend Done Plumbing.

S. Denise R

a year ago

Agent was knowledgeable, polite, well spoken and professional. I signed up for their yearly program. Once he discussed the value, I agreed. Prompt and fast. He even cleaned my gutter. Well done!!

Laura Hughes

2 months ago

Jaedan was very professional and completed the job quickly. Very nice and helpful.

Laura Fracchia-Riviello

a year ago

Justin was extremely thorough and very professional. He answered any questions I had and sis an excellent job. We have used Done on multiple occasions and highly recommend them.

Ellie Carpio

3 years ago

Working with Done Plumbing was the best plumbing experience I’ve had. The plumber who came to our house, Dallas, was professional, respectful, and knowledgeable. He took the time to explain everything he was doing and how much it cost. He also made sure he fixed the problem at it’s core. Their rates are reasonable and staff stay in good contact when a request is made. I would highly recommend them again!

Alice Calvillo

a year ago

I was so grateful that they were able to get a service technician so quickly...it was an emergency and could not have waited even one more day. The service technician was so clear about what was going to be done and with the cost, I had no questions. He was fast and courteous and cleaned up after himself! I am very happy with the job he did and is on my speed dial for any future work... emergency or not!

Mike Armstrong

11 months ago

I’ve had to use Done many times. Not that I’m happy about that but these guys are pros and get the job done. I’ve had a toilet reinstalled, shower unplugged, main sewage line cleaned, and refrigerator water line ran. They’re always on time, are competitive and are great at communicating and executing the project. Word out to the crew.

The Mile High Triker

3 years ago

I called Done Plumbing about a clog in my bathroom sink drain. The technician arrived promptly within the appointment window. He was courteous and knowledgeable. He explained the cost of the work and quickly took care of the problem. He also gave me a price quote on a toilet installation, as I'm planning on putting in 2 of them in the future. In summary, I'm happy with Done Plumbing and will use them again in the future.Updated new review: We had a problem with a leaking water supply valve when we purchased a new refrigerator just before Thanksgiving 2019. Installation of the new fridge was urgent since we had family from out of town coming in just a few days--the extra space was sorely needed.I called Done needing same-day service. The tech showed up within 2 hours (he was even able to move his arrival time up by an hour). He took care of the repair quickly and did his best to limit the cost of the job. He was personable and explained everything, along with what the charges were.I'll repeat what I stated in my earlier review: If you need plumbing repair, Done is a company to consider. Keep in mind that this type of work is expensive; that said, these guys do good work and make sure you understand what you're paying for.

Pam Disbrow

2 years ago

We had a gas & carbon monoxide leak. Done Plumbing & Heating is always our FIRST CALL for our repair needs. Our over 30 year old furnace needed to be replaced. As always, their expertise was the BEST in the knowledge of the selection of a new furnace, the installation of the furnace & thermostat & the choices available. The team that came to our home were a GREAT group, so friendly, kind and considerate of our home on a snowy day. The office team is repeatedly helpful and friendly as well. We feel we got a great price on our furnace, and incredible service that has never changed since we have counted on DONE Plumbing & Heating. Thanks again!

Glenn Robertson

3 months ago

Very professional and informative about the questions I had asked. The technician was very thorough. Thank you for your service.

Michele Tillotson

a year ago

My plumber Neil Thompson was awesome. Ten + stars⭐⭐⭐⭐⭐⭐. He repaired my dishwasher pipe in no time and was able to give me a really good discount. I will always recommend Done.

Jake

7 months ago

I had a water heater with a failing thermo coupler and rather than fix that, as I had requested, the rep lied about this issue and tried to upsell me a $4,000 plus water heater replacement. This is on a standard residential 40 gallon heater. DO NOT trust this company.

Hillary Horn

11 months ago

Lazaro & Done Plumbing was incredibly helpful with our drain issue as our kitchen lines are backing up. Lazaro explained the whole process to me to ensure I was knowledgeable on what was needed and what next steps look like.

Shirley Kovac

a year ago

I reached out to this company because of their great reviews that I read. They were very professional and able to come out the same day which was very convenient for us. They did a pre-call before to let you know the technician was on their way. I also appreciated the email they send you some more info about the tech which made it seem more personable. The pricing was very comparable if not better than other places I reached out to. The tech was educational and got the job done. It’s been less than a week which is how long they warrantee their work but so far so good. Would recommend.

Michael Kraemer

3 weeks ago

My black flow assembly was leaking. It was replaced quickly and efficiently.

Holly Ewing

a year ago

Dylan was wonderful and uncloged our floor drain. Because this has happened before he set us an appointment to have a camera check our main line. He was very professional and friendly. Super friendly.

J M

3 years ago

Highly recommend!! Matt came out and helped with my dishwasher shut off valve. Took his time to explain what I needed and the cost. Also was very impressed on how much he wanted to make sure it was done right. Cleaned up my floor (even though he barley made a mess). Excellent service and super quick. Called earlier today and they got him out within a couple hours. So thankful too!

Stephanie Acosta

a year ago

I noticed a leak that may be coming from my upstairs shower. I saw water dripping from my awning after a shower was taken. Daniel came out the next day after my call and did some investigating to see if a pipe was leaking under the shower. After finding the piping he found no leaks in the pipe below the shower, above my kitchen. He looked closer at my shower and found some shower tiles loosened enough that the water was running down the shower wall following the joist and that was the dripping I saw. I just needed to get my shower pan either replaced or re-calked and regrout my tile after checking with a mitigation company to make sure there was no mold in the wood/sub floor we could see from the cut he made in dry-wall ceiling. I was happy he didn't mislead by saying there was a plumbing problem. When the mitigation company came out they concurred and also said everything was fine. Daniel gave me phone numbers for tilers, drywall personnel, etc. Anything I may need. I would use this as company again for any plumbing need. I feel I can trust them.

Howard Levett

a year ago

I needed a toilet fixed on Labor Day. I called expecting someone to respond after the holiday. They not only answered the phone (happily) when I called, but sent Dallas the same day in about an hour after I called. Nice knowledgeable guy who got the job done. My only complaint is the price of parts, but that's not their fault.

Nall Ross

a year ago

I highly recommend Done Plumbing & heating. Vincent Martinez was very professional, friendly and knowledgeable. He took the time to understand what I needed and went further to explain in detail what he found while draining the main line .

Audrey Hewitt

a year ago

The technician was James Tveter. I had a problem with no domestic well water. He did an awesome job in explaining the possible problems, did diagnostics and fixed it. Very professional and I appreciated his help!

Hannah Brown

a year ago

Done plumbing is the only company I will use. Not only are they quick they are incredibly knowledgeable. My main line clogged on a Sunday. I called them at noon and by 1pm they had cleaned out my line. Price doesn’t matter to me when the quality is there. They even set me up to have a camera inspection done, for free, for me. I will need to get the main pipe replaced and they are there to walk me through that process. Use DONE plumbing if you want your repairs “done” right the first time.

Anita Munkres

a year ago

I am excited to tell everyone about how important my mention of Done and it's professional staff is to me...it's literally a matter of life and death! No kidding! An elderly woman friend of ours had roofers do repairs at her house recently and she noticed something amiss in her garage HVAC exhaust piping. I looked at it late last night and was a bit alarmed. The roofers had dislodged the PVC induced exhaust pipe and it was allowing carbon monoxide and carbonic acid vapor emissions in the garage. Had this been an interior unit, there's a likelihood our friend would have already expired regardless of a CO detector alarm. Done dispatched Justin immediately to fix it. Justin was experienced, well spoken, and attentive. I could not be present to fix the pipe myself and my reliance on Justin gives me confidence about what I wanted to believe America still stands for. Justin was kind, genuine, and technically adept at his trade and took me input seriously and wasn't dismissive either. Justin represents Done at the highest standards possible and he has convinced me perhaps I should use done at our place too for future work. Iwould like to personally thank Justin and also recognize Beth in dispatch too. Overall, I only wished that all my relationships and transactions in life went this well....that's how outstanding I view Done's service. Thank you.

Kris Fogo

3 years ago

This is by far the best plumbing & heating company I have ever used. I have had 3 separate experiences with them (2 plumbing issues they were able to resolve, and 1 new furnace install), and I have been very satisfied each time. I love how easy it is to make an appointment, as well as how timely they are. I also appreciate how nice everyone has been both in the office and at our home. I would definitely recommend Done for any plumbing or heating needs! Thank you Done. We are so happy our home maintenance projects are now Done!

Kenny Laughlin

a year ago

I have used Done twice and both were for emergencies so the jobs were not cheap but they arrived fast and fixed my problem making me very happy with the experience. They send DJ yesterday to fix a broken hot water line and he arrived on time gave me options and did the job in time for dinner.

Elizabeth Duncan

11 months ago

I always call Done Plumbing and Heating. Roscoe was able to give me options for my broken garbage disposal. We ended up buying a new one and he was able to install it in the same visit.

Faye Graves

a year ago

As always excellent service. Dylan was very professional and always let me know what he was doing. He made sure that he cleaned up after the job was completed. I definitely would refer Done Plumbing to friends. I don’t normally write reviews but Dylan impressed me.

Holly Anderson

a year ago

Austin was amazing! They were able to send a technocian the same day, (no 8 hour window of when they might show up- he was there in less than 60 minutes) he was professional, mindful of the cleanliness of my house and careful to take measures to keep it clean. He did a fantastic job laying out the potential options, the cost, the determining factors of what the beat course of action was, and answered many questions with patience.Overall, i'm soooo happy and will absolutely use this company again. Pricing was reasonable and we got exactly what we asked for. Thank you!

Sandy Kuchak

7 months ago

Dalton and Von were very Efficient and thorough and courteous and explained to me everything they were doing and showed me the results and I appreciate their good and hard work

Steven Salgado

2 years ago

Done got me scheduled the same day I called. I needed a sewer camera scoop performed. Their prices are very reasonable. My technician Alex was very professional and informative. The front office kept me in the loop with emails and phone calls throughout the process. I will use Done again in the future.
Thanks!

Quade Smith

3 months ago

Roscoe did an outstanding job handling my faucet shutoff valve issue.

merylee appel

a year ago

Have used them in past for other plumbing issues and they never disappoint. Answered all my questions. Fair charges. Never tried to sell me something I did not need. Personable and professional employees. Roscoe was thorough and informative as he repaired my most recent leaky toilet seal problem on 5/13/22.

Erl Andersen

6 months ago

Vincent was very helpful. Went the extra mile to make sure things were working right for me. Cleaned nicely. Much appreciated

James Schultheis

a month ago

Your representative was friendly and professional. He willingly answered my questions.

Connie Mark

a year ago

I had plumbing done at my condo. Rosco Tunnell did an excellent job of fixing my toilet leak. He had to remove toilet from floor. The toilet was leaking because the wax seal was old. He had to repair the placement of the toilet, also, because the original hole in the floor was offset. He was patient and explained everything as he did the job. We appreciate his diligent work, Excellent service from Rosco Tunnell!!!

bryan killam

9 months ago

Clyde was great. He took the time to explain options and was happy to show me exactly what he was doing and why. He was very professional and friendly.

Chris Geddes

3 weeks ago

The electrician was polite, knowledgeable, and got the work done quickly.

Andrew Maurer

2 years ago

This is long overdue. I used Done Plumbing earlier this year to install a new AC, furnace, water heater, humidifier, and positemp shower valve. What can I say- they were absolutely incredible. From the quote to the installation, everything was handled professionally and cordially. During the bid process, they spelled out my options clearly and showed me exactly what I could expect. Ben did a tremendous job determining exactly what my house needed to be cooled properly. They thought of everything and were prepared for every curveball that my house had to throw at them. Even their electrician was prepared for a poorly done DIY basement and did an exceptionally clean job running new lines. All the permits were pulled and inspections passed with flying colors and compliments. Keep in mind, this was all completed during the height of COVID. I was sick of dealing with contractors who cut corners and didn't follow through. Done was a breath of fresh air- truly the cadillac of plumbing and HVAC companies, and you get what you pay for- the best. What a good value and investment! My sincere thanks goes to Done for all the work you've completed and will complete for me. This company is run the right way and it shows throughout the entire crew and dispatchers. Thanks again!

Saundra Fowler

a year ago

We've used Done for sometime now. They got us through the nasty experience of having to dig up and replace our main sewer line two years ago.Austin came out yesterday to clean out our floor drain in the laundry room and to clear a clogged sink in the basement bathroom. The bathroom sink and attending plumbing parts were totally shot, rusted through and leaking already. It needed to be replaced. Austin did an awesome job from start to finish. He was very professional and friendly. So, my roommate now has a shiny new sink and faucet in her bathroom with all new plumbing! Very pleased with our service, once again!Saundra FJuly 6, 2018Superb service as usual! Josh got the kitchen sink functioning again and he was knowledgeable and friendly!Darrell did a great job for us, as usual. We don't use any other company.

Steve Gonzales

3 months ago

Vincent was knowledgeable and professional. I would use Done Plumbing and Heating again.

Sheila W

a year ago

Jack and Teddy came out to inspect a furnace that I thought was making a slight burning dust smell when cycling. Inspected furnace quickly and did some maintenance. Appreciated the fact they did not try to sell me on something I did not need. Very pleasant and knowledgeable.

Adrian Puryear

a month ago

Chad is awesome! He was really helpful with showing me what was wrong with my kitchen sink plumbing system, came up with a great solution, and was generally just very nice. Thanks, Chad!

Robbie Johnson

a year ago

Dylan was very professional and did a fantastic job. He fixed the problem in a timely manner, leaving a clean work area. I would highly recommend him and his company to anyone in need of plumbing services.

Mark McMillan

2 years ago

Done is fantastic! They have come to visit our house twice now, and have been punctual, helpful, and friendly. They've done a great job of helping with our a/c issues. I highly recommend their company, and will absolutely continue to use them for all our needs.

Tiffany Linville

a year ago

Daniel was so awesome today! Actually the whole company. I woke up to my toilet leaking called them in the morning and someone was out by that afternoon. Daniel was kind, courtesy, and knowledgeable and walked me through it all step by step. Took time to answer my questions and we even had a couple of jokes. I'm a first time homebuyer so the process initially stressed me out, but he really helped to put me at ease. They will now be my GO TO plumbers from now. Thank you!

Sharon Raines

6 months ago

This is the second or 3rd time I've used done plumbing, but the first time at my new house. As always they were great!

cathy ardon

7 months ago

Clayton had to open remove a pipe coupling to clear a branch line and then cause a permanent drip at the pee trap under the sink. Now my kitchen sink is unusable. I was not advised prior that he wouldn’t be able to restore it to a usable status before he did the work. He also cleaned the mainline but did a good job.They have done good work in the past for me.

Teresa Zimmerman

a year ago

Daniel was a true hero for us! Our home is working again. Very knowledgeable and highly professional, not to mention courteous while in our home during Covid. I recommend Done! Plumbing to anyone in need.

Stevs Grunwald

a year ago

Just called and 45 min later Dylan showed up and diagnosed the problem. Within an hour he had corrected the problem. It is always a.great experience dealing with DONE PLUMBING, I’ve been using them for at least 10 years.and recommend them 10 stars.

Laura A Brodsky

a year ago

Although there was a delay in the time of my appointment, the office service staff was reassuring and kept me apprised of status and timing. The Plumber, Daniel Hopkins, was courteous and very efficient as he diagnosed the problem with the sewer drain and skillfully fixed it. Daniel then explained all that had occurred, what he did to repair it, and then gave me very good pointers on how to avoid future recurrences. I also was given a referral to a restoration company to complete the cleanup work. Done Right has competently handled all my plumbing and HVAC work in the last 3-4 years and all their staff is exceptional and caring and I intend to hire them for all my future plumbing needs.

Ann Richard

a month ago

James was very professional and did a great job!!

Kathy Even

a year ago

I called on a Saturday for a problem with the main drain backing up. They sent someone out within an hour. Zach was very polite and knew exactly how to fix the problem. Price was very reasonable. I highly recommend Done Plumbing and Heating.Chad was on time and professional. Knew exactly what the problem was and fixed the leaking ceiling in the downstairs bathroom. I highly recommend Done Plumbing and Heating.

Tina Shumpert

a year ago

Daniel was on time, courteous, and professional! He found a leak in the area of the house that we never use. Had that leak continued, it would have ruined my late Mommas belongings. He was so friendly not commenting on the dust or mess in her room. He saved her stuff! Thank you Daniel for staying late to get the job done and for the sleep you lost thinking of a more secure way for the weird spot of pipes. You are a great worker!

Edna Pontillo

a year ago

We've used Done for many years and have always been very pleased with the quality of their work and the quality of their technicians. Recently, they installed an air-conditioner to our Carrier Furnace. These folks were friendly, efficient, alway kept us up to date, and now we have a wonderful cooling system! Thank you all. Well done, DONE!

Carl Saenz

10 months ago

The technician Jack did a great job.
Very informative on what went wrong with furnace not turning on.
He is credit to Done company.

Kyle Peters

a year ago

Vincent was on site within an hour of calling. We had a main line clog and he was able to get it taken care of very quickly. He was very informative as well!

Shadow

3 years ago

Truly incredible experiences! We have had a few experiences with Done and all of them were extremely positive. I hope that management looks at this, because you're lucky to have these three employees.Aaron helped troubleshoot our furnace and came back for a follow-up, he remained focused on finding a solution despite the tricky issue.Jared was incredible! He surprised us with his initiative and left to ask a neighbor to check their gas flow and called Xcel to explain the situation so we didn't need to -- he deserves loads of recognition.Our final experience was with the plumbing side and Michael quickly found the leak, provided an honest opinion on resolution, and didn't pressure us to an expensive fix. He was very professional, friendly, and spent extra time to make sure we understood the next steps!I highly recommend anyone in the Aurora area to use Done and we will continue to utilize them. Thank you Aaron, Jared, and Michael!

Carl Avalos

3 years ago

For the past two visits, we have had Josh as our plumber. He is kind, respectful, knows what he is doing, and cleans up after himself. Josh is a great guy! We would be happy to keep him as our plumber, but based on our experience with him and the one other plumber we have had from Done, we will NEVER use another plumbing company! I am certain that this company provides top-notch service with each and every single plumber they have. The prices are fair and reasonable; I am happy to get a discount any time I can, but I would happily pay regular price every time just because of the quality of the work, and the professionalism that comes with this company.

Amanda Menard

a year ago

Hired them to fix some copper piping as we got a new dryer. The guy decided to also take it in to his own hands to screw around with our bathroom that had NOTHING wrong with it then tried to take the old copper home with him to sell. Charged us for things we did not have done. This is super unprofessional and I do not recommend them to anyone. Not trust worthy at all.

Mark

2 months ago

Chad did great work... Nice guy too!

Tom Balagna

2 years ago

The plumber, Gilbert, was terrific. He was friendly, worked quickly and cleaned up the job site after he was done. However, I was quite shocked with the total price of the bill. It should not cost over $500.00 to install a kitchen faucet that I provided. Also, I booked the appointment through Team Dave Logan and did not receive the $50.00 discount that is stated on the site advertisement. I would recommend you check prices before dealing with this company and do comparison bidding before approving them to do any work.

Denni Zborowski

2 years ago

Clyde and Brick were my technicians. They were right on time and took care of my plugged toilet efficiently. All costs were communicated up front and work was done quickly. They were great! I will definitely call them again for any future plumbing issues!

tec sun

a month ago

Daniel was thorough and professional. Will use them again!

Enrique B.

3 years ago

Done! Plumbing & Heating took care of my needs fast and stress free. I highly recommend this company to anyone that needs their services. It was a pleasure to have John as my technician. He quickly assessed my problem and was finished in no time. I am very happy that I got to have such a friendly team to help me. Also, thank you Jackie for following up post visit. I will be sure to call you guys for future jobs!

Catherine Ilene

a year ago

Excellent service from Chad. He was informative and very helpful in explaining everything.My name is Susan Baldwin. For some reason, this review may come from Catherine G,, who is my daughter. Please know I think Chad is one of your best and most professional people. Thank you.

Jesse Patton

2 years ago

I called around 9 am to schedule service and there was already a tech in the area. Gilbert showed up promptly and assessed the situation. He was courteous and listened to my water heater concerns. The work was done quickly and Gilbert explained the issue and the repairs he made. Lastly, he gave me tips on how to keep the water heater in working order. This is my second time using Done Plumbing and Heating and have been satisfied both times.

Brandon A

a year ago

James will be our new technician going forward, showed up on time, quick work and great to talk to. ItsDone may seem more expensive than others and they can be, but honestly who doesnt want great work and service when it comes to plumbing. Id rather pay a tad extra and have it done well.Edit. Im going to one. Done is fine taking your money when its convenient for them to come out but not when your ceiling is caving in from a leak you have to shut your water off to fix. Done with Done

JocQuette Harper

10 months ago

Hear ye Hear ye.. Look No further.. Done Plumbing & Heating is where you can stop looking.. Beyond impressed.. and Jamey Newman The Tech sent.... Employee of the Year!! Didn't have to 2nd Guess nor Question a thing.. if I could I'd give a 10 star Rating.. #KeepbeingGREAT

Alexandra “Andie” Anderson

2 years ago

We have used Done plumbing several times. They have repaired our AC (and they were able to send someone out next day for us!), fixed an outdoor pipe break, and repaired our bathroom sinks. Everyone had Done has been friendly, courteous, and up front about the costs. I would recommend them to anyone and they will continue to be our go-to service provider.

Don McDowell

4 years ago

Great receptionist/schedule person handling my incoming call. Fantastic response time. Terry Was our technician and he was excellent! Friendly, professional, knowledgeable and a perfectionist!I wish the cost was less but Terry explained the levels of enhanced customer coverage. We choose one and it reduced the cost significantly... Plus, soon we'll call to have our furnace looked at. Overall it was a great experience! I definitely recommend Done!

Justin Aidinovich

10 months ago

Had a great experience with James as the installer. Showed up on time and had the job done in less than two hours. Highly recommended.

Tony Barela

a year ago

Austin came by and fixed the upstairs shower that was leaking into the basement. Very knowledgeable and looks good. He also dropped a camara down the main line because the city of Englewood said I had a lot of roots that could cause a problem. I would've given 5 stars, but I have a hefty bill coming up if I clean that main line out. oh well.

Shane Caldwell

a year ago

Had a tech come out to look at an issue with a recently installed Ac unit. The tech found that a breaker was tripped. AC unit is new to me and I never even thought about that possibility and I did not mind paying for my lack of knowledge. Fair price for the work that was done, which included an examination of the system. The issue was the tech then told my wife that there was a part (filter dryer) that was not installed and proceeded to give a quote of about $2000 and told her that the work would need to be done sooner rather than later or it would damage our system and potentially void our warranty. Upon reviewing this I went and took a look. The missing filter dryer is there, factory installed, inside the unit next to the compressor. I feel that the tech tried to use fear tactics to upsell. To me, either the tech had no clue what he was looking at or intentionally misled a customer. Not a fan of either one of these scenarios.

August Stuppy

7 months ago

Clyde did a fantastic job. Quick, professional, and friendly. Our family loves Done!

Chelsea Marquardt

3 years ago

Tech. was on time and assessed the issue quickly. He explained everything to me and all of my options and even gave me time to think about it (was never pushy). Was very personable (thank you Jamey for the great service). I also like how Done makes calls to let you know the tech is on the way and when they leave they call again to make sure everything went great. This is the second time I have used this company and will continue to.

Simply Me

2 years ago

Have nothing but good to say about the company and their representative Charlie. He was knowledgeable, experienced, experienced in his field and professional.He walked me through my options. Talking the time to explain the pros and cons of each option. Never felt pressured to do more than what I thought was best for my household. He found crack on the main pressure valve that had started to pool water. Probably caused by the cold snap. He was able to address the issue right there. I avoided a water disaster in my home. He replaced the valve and the water heater. The work went quickly and cleanly. At final inspection, my questions were clearly answered and the bill fully explained. The cost was reasonable.. For what had stared as an inconvenience and could have been a flooding issue; it was all resolved with minimum fuss. Am grateful and would call for all my plumbing, heating and AC needs.

Nancy Holwell

a year ago

We had Dylan K and he was great all round. Clean, polite, wore a mask the whole time, got the job done, and gave us a good, fair price. Done is first class, and Dylan fits right in with that.

Natalie Bannister-Silbaugh

4 years ago

Our plumber Josh was punctual, knowledgeable, friendly, and gave us great customer service. He answered all our questions and also made sure we understood what was going on with our kitchen and the repairs he did before he left. Had another great experience with Done last year when our water heater broke all of a sudden and flooded our basement. Would not hesitate to recommend this company to anyone needing plumbing work done.

Stephanie Landry

a year ago

I cannot in good faith recommend this company. It is unfortunate because they have been helpful with HVAC repairs in the past. Our air conditioning unit was having issues. We have used DONE for other HVAC issues and have been satisfied. The first tech told us that they may be able to repair our AC (which is only 6 years old), but the cost would be upwards of $2000 and if they were unable to repair it we would then be stuck with the cost of replacing the system. They scheduled an appointment to have a sales person provide a quote for a new AC. The sales person looked at our unit again and recommended we start with a repair; he guaranteed that if the repair was unsuccessful, they would credit the $2000 we paid for the repair towards a new unit. He replaced the coil and it appeared to be working.Shortly after he left, our AC was not cooling. We called DONE to schedule another visit. The same person that completed the repair arrived and told us that the unit was freezing; he was not sure the cause (he said too much freon may have been added), and he said the compressor needed to be replaced. The cost of replacing the compressor was not much less than replacing the unit so we opted to purchase a new AC. He honored his original agreement to credit the $2000 we paid for the repair toward a new AC, so in total we spent a little over $7000. The install of the new unit went well, but after a couple of days we noticed that our upstairs would never get below 77 degrees even though we had it set to 74. We scheduled the inspection of the new AC with the city and the unit did not pass inspection; he noted that the insulation was insufficient, and you could see ice forming; when looking at the compressor, you could see a huge chunk of ice forming as well which he stated he had never seen happen. We contacted DONE to let them know the unit did not pass inspection and they scheduled a time for a tech to come out to resolve the issue. On August 20, it was clear the unit was not working at all as our upstairs temperature was 80 degrees when it was set to 74. We called DONE again to let them know we could not wait another 3 days for someone to come out. They scheduled a technician to come to our home on August 21. The tech arrived - the same one that completed the first repair and sold us the new AC. Because the unit was frozen solid, he indicated there was really nothing he could do until it thawed which would take at least 6 hours. He noted that when we called to schedule the appointment we should have been told to turn off the unit so that it would thaw; we made the unfortunate assumption that the tech would need to see what was happening and in turn now have to wait another 2 days before they can figure out next steps. He was very perplexed and not sure why the unit would be freezing (which happens to be the very same issue we were having before they installed a new AC, so perhaps had they resolved the issue originally we could have saved ourselves from spending an additional $5000 on a new AC), but he could not run any tests because the unit was frozen solid. He noted it could have something to do with insufficient insulation during installation or the fan on our furnace, and noted that DONE would take care of that if that was the case (to which I responded they need to take care of whatever the issue is considering we spent over $7000 on August 9 and have a 10 year warranty on parts and a 2 year warranty on labor). DONE does not have anyone that works after hours or on Sundays even when a customer has paid them more than $7000 for a new AC that has not worked properly since the day it was installed. While it is highly inconvenient for us to have someone stay home yet again on Monday, that is our only option at this point. As I noted, I cannot in good conscience recommend this company. I would encourage anyone needing assistance with their AC to find a different company.

Jesse Waldron

5 years ago

In December, my furnaces gave out just before the holidays. Although a tight window, Done was able to install 2 new furnaces before my guests arrived. Greatly appreciated the speed and the quality of work. Every step of the way from scheduling the appointment, to showing up on-time to checking their work. Extremely professional at every step.So in May, when my A/C unit died, I called done once again. Same professionalism, quality and follow-up. Done well, Done as promised, Done right.They have competitive pricing as well, so why would I go anywhere else? I have recommended them to my friends, neighbors and relatives.

Kristy

6 months ago

Great job! Fast ,friendly, quality. All our experiences with Done have been great.

Ron Weiss

2 years ago

Lincoln came out on time, was very professional, explained everything, completed the repair and did additional tracing to make sure that I wouldn’t have additional problems. The repair was done efficiently and I’ve had no problems since. And the price was a high and that was my only issue. That the work was done on Saturday, mitigates part of the extra cost.

Michael Victoroff

a year ago

Have used this company for many projects and a few emergencies over many years. It never fails to deliver excellent service. Prices may not be lowest available but quality of work, materials and the people are superior. They have many long term employees who speak highly of the company. One giant plus is their rapid and efficient phone and dispatch service. Uniformly friendly and smart.

Greg deGala

3 years ago

Service was great! Within a hour of calling they called and said the technician will arrive soon. Justin diagnosed the problem and cleared the pipe. I like how he didn’t try to hard sell me on other services, not like other companies. Excellent price, very happy with the service will use in the future and will recommend Done Plumbing and Heating to others!

Carrington Lightbourn

a year ago

Justin was very professional and informative. His thorough inspection and human touch is something I look forward in a good company. I will be using your services again for certain.

Joao Felix

a year ago

Neil did a great job identifying and resolving a faulty inlet valve. Problem solved in less than one hour! We will use Done Plumbing & Heating again, if needed!

Diane Arthur

4 years ago

Super fast response for a Saturday! DJ was right on time, very knowledgeable and professional. He was extremely pleasant and respectful of our home and was even as quiet as he could be while our little one was napping. He got everything fixed for us and even solved a problem with our fridge water that we didn’t know could be adjusted. I’d highly recommend Done Plumbing and will call again when needed. Thanks!

Debbie Warnier

2 years ago

Roscoe was the technician who responded to my repair request. He was knowledgeable and very professional. My particular repair was not easy but Roscoe didn’t give up. He not only successfully completed the repairs but saved me money in the long run. I definitely would recommend him for any plumbing repair or installation.

Sandy Mason

a year ago

Roscoe Tunnell was an amazing professional with seasonsed experience.He was not only mannerable, polite, and courteous, but very knowledgeable and wise about his work. He shared he holds passion and love for his work and believe me it showed! His expertise was evidenced from beginning to end and left us educated on the gas systems in our home. Roscoe should be teaching our young techs out there in the field and mentoring their work! We will use Done Plumbing & Heating again because of him!Thank you,Dr. Sandy Mason

James Hickman

4 years ago

Done has done it again. I am sure that phrase has been used numerous times. But, we wish to compliment DJ for his outstanding fix to our plugged main sewer line problem. He quickly found the problem, then explained our alternatives in lay-language. His timely and professional clearing of stoppage was greatly appreciated. When he finished, he further explained what he did and what was found. His attention to detail all along the way was greatly appreciated, especially for our Senior household. The job was completed to our satisfaction, and our sewer system is back in full operation. DJ was fully versed in the company policies and warranty services which he explained with clarity. Thanks DJ. May I add, that the office staff at Done P&H, is sldo thanked for their professionalism. They kept us informed all during the coordination of getting DJ to us in a timely manner. We had a communication outage in Aurora, but the Team made it all come together.

Jen Ingram

a year ago

Anthony was incredible! He was very courteous, efficient, and friendly. He explained everything clearly and gave me different price options that I could afford and did a fantastic job!! Anthony went way beyond. Did work on a couple of different plumbing issues including shower leak, tub, and installed a new sink and vanity

Stacy Olson

4 years ago

Was able to get an appointment quickly. DJ was on time and very knowledgeable. He took the time to explain all of my options, the benefits and drawbacks and the pricing. He ended up replacing some of my pipes and the finished work looks great and both fixed the problem and improved the water flow. Really happy I found these guys!

Carol Rieger

4 years ago

On a Sunday morning, we called Done Plumbing & Heating after a major leak was discovered that required immediate attention. The telephone support was excellent, and we received an email telling us about the technician and the estimated time of arrival. Josh arrived sooner than expected, and he did a great job informing us of the problem and how he would need to do the repair. Josh was very personable and professional. No problems since then! It is nice to know we can rely on Done Plumbing & Heating when the need arises.

Matthew Marshall

a year ago

I paid for the diagnostic test on my faulty AC unit but will not be using them because they gave outrageous prices for a fix as well as replacement unit. Please evaluate the going rate for AC unit repairs and replacements because you quoted twice as much as other companies I've gotten quotes from.

Melissa Sypniewski

11 months ago

Clyde, the technician, was amazing! Super helpful and professional. Had a scheduled time but they had an earlier opening and was able to get here sooner. Would definitely recommend!

Renzo Minaya

4 years ago

From the day I made the appointment, the confirmation the morning of the appointment and the follow up call after the job was done, the service was excellent. Most importantly, Nick (the plumbing technician) was knowledgeable, professional and reliable. He answered all my questions, explained the problem and how much it would cost and why. Lastly, he said it would take between 4-5 hours and and he was done around 4 hours. All this allowed me to feel at ease, knowing the work would be done right and it was. I highly recommend Nick and Done Plumbing and I even signed up to be a member. Thanks!

Kathy Sewell

5 years ago

This was our third time using Done Heating and Plumbing. Quinn was our technician this time. We had a frozen pipe and a flooded basement and had been without water for a day. Quinn was very friendly and knowledgable and quickly located the leak and repaired it.Every experience we have had with Done H&P has been great. Their prices have been lower than competitors each time. This third time, I didn't even bother getting another quote, I just picked up the phone and called Done. It is nice to have a go-to plumber to help out in these stressful situations to get things fixed and life back on track. Thanks Done!ADDING ON TO THIS REVIEW Sept 19, 2017 - Had another technician, John, out to install 2 toilets. He was fast, knowledgeable, efficient and super friendly!! I am very happy to have a go-to plumber these days with a house that is 19 years old and sure to need more work in the future. THANKS DONE!!

Sean O'Hare

3 years ago

My furnace had been out for two days and the temperature was expected to drop to 11 at night, so I was anxious to get a replacement. Of three companies proposals, Ben from Done had the best price and was able to start work right then. Although he had to hand the installation off to Aaron, both did an excellent job. I was amazed that from approving the job to having a running furnace was probably less than 4 hours!

W Taylor

a year ago

Thanks to the team at Done Plumbing & Heating, I’ve worked with a few of their technicians, and they all have been great. Once I get all of their names, I’m going to provide an additional post, but for now, I’ll like to recognize Jamey for his support!

Wendy Knott

2 years ago

I called Done late in the afternoon and they were at my house within an hour. Lincoln was very knowledgeable and did a couple of tests to determine how he could go at our clog. Instead of going through the toilet and having to remove it he decided to go through the bathroom sink. It worked great and our clog was removed. He was very professional and even fixed up my sink into better shape than it was.

Sandra Edwards

a year ago

The services by DONE PLUMBING & HEATING was to find the problems causing the main drain to back up.It took 3 times visiting my home (the last time with a camera) to get an answer.All 3 technicians were tenacious, professional & AWESOME.I would recommend any of the gentlemen...Dalton Laurich...Caleb Ferris & Austin Steinbach all professional, knowledgeable and kind .Austin Steinbach was the camera man. Seeing the actual route the waste took was a big help to my understanding.

Trayton Oakes

a year ago

Roscoe from Done Plumbing fixed a pipe that burst from freezing and the shutoff valve that caused the leak which made the pipe burst. He was on time, immediately identified the issues, explained everything and fixed it all up quickly and properly. I definitely recommend Roscoe and Done Plumbing.

Dave Judy Nusbaum

a year ago

Roscoe did a great job installing a faucet in our bathroom. Appreciate his explanation of what was need and walked us through the process. Thanks for your service, Roscoe.

Ron Lehmann

4 years ago

This was our first experience using Done, and I couldn't be more pleased. Our technician, Darrell, was prompt, considerate (seeing carpet, he immediately pulled out shoe covers - likely would do the same for hardwood floors,) and most professional. He presented the estimate of the cost before jumping into the requested work (we had a plugged bathroom drain.) Quickly found the clog - deep in the wall and didn't stop there. Continued cleaning deeper to make sure he got it all. He kept his work area immaculate and went so far as to clean the sink where we had used a plunger. Darrell carefully explained every step, and even presented and provided discounts on other services Done provides before he left. I believe their charges are well in line with previous service providers, if not less. Frankly, I knew we had made a good decision when he put on shoe covers and it only got better from that point on. I recommend Darrell and Done without hesitation!

Kasha Garneau

4 years ago

I highly recommend Done Plumbing & Heating. My AC went out at 9pm in the middle of summer when it was 90 degrees out almost everyday. I called Done at 9:30 pm and was pleasantly surprised to talk to a live person. She was so friendly and helpful!! She booked us a 7am appointment the very next morning. Jamey was our rep and he was so helpful with the whole process. Thanks to Jamey and his team, we had our AC back on with in 48 hours! Thank you so much guys for providing us with quick, clean and amazing customer service!

Luke

a year ago

Our water heater was not working to our expectation. Tech came in and gave me all the information I needed to make an informed decision. He also fixed my in house humidifier. This was not part of the original scope of work but he happily fixed it and answered all of my plumbing related questions.

Ryan Shaffer

2 years ago

DJ from Done Plumbing & Heating was great! He diagnosed the problem with our old water heater then quickly & efficiently got a new one installed that same day. Not only was he informative and well spoken but he was also very respectful always wearing his mask while working in our house during this time of COVID. My wife and I will strongly recommend Done Plumbing & Heating to any of our family, friends or neighbors who have plumbing, heating or AC service & repair needs.

Sharon Murphy

7 months ago

Roscoe came out to light the pilot light on our fireplace. Very professional and friendly. The service was performed quickly.

Larri Lee

8 months ago

Actually no show/cancelled my appointment time twice, then manager tried to say they would overcharge next time because a plumber didn’t charge me right on the last invoice … absolutely not! Shameful!

Dean Allman

4 years ago

First of all Done plumbing and heating has the most professional dispatching service I have come across. They gave us a time window, then called to see if our tech could come earlier, which worked for me. Our technician, James Steinbach, arrived and patiently waited while I put our dogs outside. He saw our problem immediately, gave us a very fair estimate, and quickly and efficiently finished the task. He was friendly, courteous, and very professional. Highly recommend this service. They do great work.

Casey Vincent

a year ago

We had a leak coming from our dishwasher, Chad Roberts came out within an hour and fixed it. He was professional, friendly and great to work with.

Niru Singh

6 months ago

The technician did wonderful job opening the drain even though it was very difficult due to too many angles in old plumbing

Elliot Goldbaum

3 years ago

Always have a great experience with Done. We had an issue with our furnace AND our garbage disposal died in the same week. We got both issues fixed day-of and for a reasonable price. Zach was really great with our disposal, I highly recommend him.

Joey Revier

3 years ago

We could not have had a better experience with Done! Late one night I went downstairs and discovered we had a wet spot in the carpet. I opened up our utility closet and found a tiny little hole in the copper pipe coming out of the hot water heater. First thing the next morning I called Done and told them the issue and when I could be available to be home and they were able to schedule a technician to arrive sometime in their standard 2 hour window. Lucky for me the technician got there right at the start of the window. The technician was Lincoln and he was everything you'd want in a good plumber. He was friendly, clean, put covers over his shoes, and quickly diagnosed the problem and quoted a repair price. Now here's the important part - there's no doubt you could get someone to do this type of work for cheaper, but you have to ask yourself if you really want to skimp on something as vital as the plumbing running through the inside of your house? We elected to pay the fair price quoted and Lincoln immediately got to work and was done in under half an hour, all the while chatting and explaining exactly why he was doing things and why they were so important. By the time he left our house he had repaired the problem AND educated me on many different plumbing issues and techniques. After this experience I absolutely recommend Done for all your plumbing needs!

Patrick Keegan

5 years ago

My furnace was acting up. Of course it was one of the coldest days so far this year. I gave Done Plumbing & Heating a call. We arranged for a service call for the next day. The techs arrive on scheduled! The furnace had started to run and provide heat just before the techs arrived but because of the previous issues I agreed to their service point check. They quickly found an issue with the exhaust gas blower which explained the previous furnace issues I was experiencing. They recorded the blower in operation and you could easily hear the bearings were shot. They were able to locate a replacement and had it installed within 3 hours. The furnace exhaust gas blower is now super quiet when running. The techs were very professional. The furnace is now running without issue. I highly recommend Done.

Ray Zhang

3 weeks ago

Though it's a small job to clean up the drain, the technician did it with full cares.

Frank Kerstetter

2 years ago

We have used Done for years for a variety of plumbing issues including hot water heating systems and outdoor and indoor plumbing problems.
They have always done a great job. The techs are knowledge and courteous.
We will definitely continue to use Done!

Taylor Young

5 years ago

This past weekend I called Done plumbing when we noticed water damage in our kitchen. They sent a plumber out same day and the plumber was great. He quickly diagnosed the issue which was 2 small screw holes in a 3 drain pipe.He quoted me $498 to fix it. Not being a plumber I assumed more would be involved in this repair than what actually was. In 10 minutes he was done. This does not factor in his travel time and time diagnosing the job. All in all I would say it was about a 2 hour job from port to port.I agreed to move forward at this cost because I had a water leak in my home that NEEDED to be repaired. I called to talk to a manager to confirm this pricing was accurate and he confirmed that it was.Bottom line, they did a decent job on a super easy task and charged an unreasonable amount for it. I will not use their service again as a personal choice unless I had not other choice.

E.R.A

4 years ago

Overall I had a good experience with this company. I was impressed with their customer service and with my Service Pro Conner that came out to my house did a great job! They send you his profile ahead of time which is comforting. Bottom line is if your able to say that you had a positive experience after putting your own hard earned money into small room you rent on a monthly basis, and only to go #2 in! Well then one would have to be telling the truth. The proof is in the pudding Ladies and Gentlemen. Thanks Done Plumbing & Heating my Thrown is still working great, and it was well worth it. I highly recommend this company! 5 stars all day!!

Janet Musgrave

4 years ago

Our technician was terrific. He was very personable and gave me the impression that he cared about doing a good job. He worked very hard and was respectful of our house. The process of making an appointment and then getting a confirmation of when he was going to arrive was very professional. I felt that I got a good value for my money. Thank you for the great service.

shanee arnold

a year ago

Daniel went above and beyond to make sure my drain was working. What should have been a quick snake job turned into a bigger job. Bad builder pipes and neighbor pipe issues. He made sure everything was working in both units. He is a ROCKSTAR and I can't thank him enough!!!!

Ryan McSween

2 years ago

I called two other plumbers in Aurora, CO and they didn't call me back. Done answered the phone and gave me an appointment for the next day which is what I requested. Chris came out, was on time, and did the job perfectly and was extremely personable and professional. I had a leaky sink and Chris fixed everything perfectly.

Nancy Fagen

11 months ago

Chris replaced my toilet, and sink & tub faucets. Repaired the pipe in the tub. He was very professional, polite and efficient. I highly recommend this company.

F Schiller

4 years ago

I called very late in the afternoon (because of course plumbing emergencies never happen in the middle of the day) and Done had someone out to my home in less than 45 minutes. The technician was Jonah Bohn and he was great. He was respectful, careful, clean, and explained everything to me. I would highly recommend this company.

40 Grant

9 months ago

Technician was on time and knowledgeable. Great price, great service. No doubt who I will be calling next time I have HVAC needs.

kelly downum

6 months ago

Luis was fantastic. On time, thoughtful and efficient. Couldn’t be more satisfied with the service he provided. Thank you!

Dean Jensen

7 years ago

Done was very prompt and made quick arrangements to take care of our needs. We had recently installed new counter tops and sinks.The drain locations on the new sinks were not at all conducive to me hooking the plumbing drain lines back up. Jeremy showed up late afternoon on Friday and indicated he didn't have the parts he needed on the truck and his shift was about over.He requested to return on Monday and I agreed. I was a little shocked at the estimate, but I understand overheads nowadays. Jeremy returned on Monday as promised and made quick work of the issue. Thanks for the great work, Jeremy! Nothing personal but I hope I do not require services in the future... $460 is a chunk of change! I know I agreed to it, so no need to point that truth out to me! If I need services again, I will call Done!Thank you,Dean JensenBrighton, CO

Kate Whiteley

a year ago

Absolutely wonderful! Done Plumbing did a great job for me! They were responsive and incredibly thorough. On top of that, they were KIND.
Highly recommend them!

Jessica Proctor

3 years ago

Brian helped us when we got a clog in our shop. He is super friendly, arrived in the window of time he was booked, gave a thorough explanation of issues, options for portions we could do to work on with our budget, provided preventative solutions for future issues and was very honest. His customer service is the reason I would work with Done Plumbing again.

josh brown

a year ago

Andy the technician was Very professional! He explained everything he was doing and showed me how to maintain my system. Done will be my first call from now on!

Carl Koval

2 years ago

The technician's name was James and he was friendly and professional in every way. He installed a new sink in our kitchen and a new toilet; both jobs were done efficiently. He gave us options for both repairs, he replaced three worn out water shut-off valves without being asked to do so, and he removed all of the old fixtures, boxes, etc.

Denise

a year ago

We've had other things done in the past as well and we've always had great service with Done. I would definitely recommend them. Super professional, they get the job done fast and efficiently. The women in the office are very nice and professional as well. Thank you Done!

Joseph Siddiq

3 years ago

I worked with Matt and Dallas on two separate appointments, and they were both great. We had clogs in both the tub and toilet drains in our upstairs guest bathroom, Matt came late on a Tuesday and was able to have everything done in a couple hours, they were also able to recommend a water damage service that arrived promptly after we called. Dallas helped us reset the toilet because we needed put back in after having the flooring removed, he worked quickly to address the gap between the bottom of the toilet and the floor. Everyone was wearing masks and gloves, and was mindful of social distancing. Will definitely be my first call the next time we need a plumber.

Teri Kruljac

2 months ago

Chad was prompt, pleasant and did very good work.

Scott Sinelli

5 years ago

I needed an old 75 gallon water heater replaced since it had started to leak. I called Done Plumbing because they were highly recommended by a local plumbing supplier. They are very responsive and had Joe come out quickly to give me a quote. He listened to what I wanted in a new heater - energy efficient, quiet, quick recovery - and suggested a few that would work. Once I approved the work, he came out the next day and installed the water heater. They even called after to make sure I was satisfied. I highly recommend using Done Plumbing. Their work was excellent, the service was outstanding, and the price was fair. I couldn't ask for anything more.

Veronica Boyd

3 years ago

I've had Done at the house 2x for different needs this month. I have used Done for several years due to their professionalism, quick response time, fair pricing and their work. Their techs are friendly, take care of my house and never are pushy in their upsell. I appreciate the calls from the dispatcher with scheduling updates and the fact that the techs go above and beyond in making sure that I understand what I'm buying, services and any recommendations.

Jordyn Cagney

5 years ago

Fantastic! Easily the best experience I've ever had with a plumber. My technician, Josh, was extremely kind and knowledgeable and went through all of my options for my service. He explained exactly what what going on and offered several solutions so I could choose what worked best for my budget. The communication from Done Plumbing was prompt and courteous and I felt informed every step of the way. They have just made a lifelong customer!

serena J

8 months ago

Darrell was the technician along with a trainee, they did an amazing job!! I would give Darrell a raise if I were you because he deserves it.

Ann Herman

3 years ago

Ben the estimator was great and thorough He really listened to what we wanted to accomplishThe installers did a fabulous job.Since then, we had Done back and had them replace two toilets. We had a problem with a leak and it resulted in our needing a new main water valve. Lincoln and Zack were AWESOME. I highly recommend this company

Shawn Gorman

3 years ago

I scheduled my appointment with Done and received a call when the technician was en route. He finished the job quickly and was very courteous, including wearing a mask and gloves during the repair. I have used Done numerous times and always receive great service!

Amy Price

6 years ago

We first used Done Plumbing about 6 months ago. I just picked this company not knowing anything about them and had no referral. Our shower was making bubbling noises when the toilet flushed. The tech was a little puzzled but made his diagnosis and also talked to several other people to confirm his diagnosis. The tech decided that it was easier if we performed the simple task, but did give us an option of having the service done. We opted for doing it ourselves, and he even told us what to do! We were not even charged for a service call. I was very impressed with that first call, that we've used them again for replacing our kitchen sink faucet. They had to reschedule our appointment time and waived the service call fee, AND gave us an additional discount. Both tech's who came to our house are very professional and patient! (I have workers in my house before who have no patience and cuss) I was very impressed with the professional service received and will be calling Done Plumbing for any future plumbing services.

Lisa Fry

a month ago

Josh was amazing! I will use them again!

Kirt Madsen

3 years ago

We found Done Plumbing in the Team Dave Logan brochure and gave them a try. They met our schedule to clear a stopped-up drain. The technician that came was friendly and did a very good job. He cleaned up afterwards and told us to call Done if we had any problems. Plumbing service is not inexpensive but it is easier to swallow when the job is done well. Would use them again.

Dan Yates

10 months ago

Roscoe was awesome. We really appreciated how fast he was. The faucet works great. Good man!
James Barry,

Neil

a year ago

Good communication before technician arrival. Technician was prompt and professional. He communicated his evaluation and the costs very clearly, and successfully did the repair at a reasonable price. Excellent experience!

Damian Griffin

2 years ago

If you are going to charge $700 to unclog a drain, please take more than 50 minutes to do it so I feel like I'm getting my money's worth.I was expecting to spend between $300-500 and received quite the shock with the $740 bill and feel pretty gouged. Service was fine and professional, just not sure who else in society is billing $700/hour these days.I would recommend finding a different service provider.

Deborah Zale

7 years ago

I am very happy to have found a plumbing company that I trust. My sisters house flooded due to a broken pipe in the wall. We were on vacation and came home to a disaster. I called Done after extensive review of plumbing companies on the web. I reviewed numerous companies in the Denver area. I am so glad I chose Done. They were very professional and helpful from my first call. April and Michelle were amazing to work with. They sent Jason out and he was professional and very knowledgable. He found the problem right away. He fixed the leak, and also helped by sending the company they use for remediation to do the clean-up and drying.Thank you Jason!No hidden costs or other concerns. They are upfront and trustworthy.

Robert Haines

6 years ago

Had a 9 AM appointment and Done called to see if their technician (John Blair) could arrive early which was fine by me. He quickly assessed what he needed to replace the sprinkler shut-off valve that was leaking and completed the job quickly. Very pleasant and informative about what he was doing. This is the third time I have used Done Plumbing and have been very happy every time.

Mindy Walters

a year ago

Chad did an amazing job of finding the problem, putting my mind at ease after the previous encounter with a different plumber the night before! He was thorough and got the job done in a small amount of time! He even pointed me in the right direction of an emergency clean up crew and also pointed out areas we might want to keep and eye on! Thanks for being so professional Chad!Dylan was amazing Unfortunately the pipe was clogged again and he kept trying to unclog it after hours of trying he had a complimentary camera guy come in to look at the line to make sure there wasn’t more wrong The next guy Austn came out and was able to clear the line. Both of these have amazing customer service skills! Their manager Vern could learn from them. He was a rude smart mouth on the phone! I will only continue to use Done because of these two gentleman and the lovely customer service ladies!

Robert Steinborn

a year ago

Jack and Teddy were very efficient and professional during the annual furnace maintenance and inspection. Afterword they explained what the state of the furnace was. I had told them of some strange noises that seemed to come from the furnace on an irregular basis. They tried to duplicate the conditions in order to try to find the cause and, as with car repairs once the car is in the shop, the furnace refused to cooperate.

David Howell

3 months ago

Chad fixed the plumbing issue we had and we can take hot showers again! Thanks!

Linda Eaton

4 years ago

James was awesome. He clearly explained our options once the work requested was presented to him. He made suggestions that were very helpful, both for the work needed and for the future maintenance of our plumbing. James completed the work agreed upon in a timely manner with a very successful outcome and explained what he did. He left his work areas all cleaned up. I would recommend James’s work to anyone.

Bubbles 5062

2 years ago

Sean (Sales Representative) was Excellent. Very transparent, thorough and clear regarding new system purchase and what to expect during installation.Jack and Aaron (Installation Team) were Great. Very punctual and knowledgeable. Left workspace clean.Everyone provided Excellent customer service, making this large purchase less stressful.

Howard Lieber

2 years ago

John was a very good technician. We just had our drain cleared out. Arrived in time, price was reasonable, and work completed efficiently. Will definitely use them again!!

Matt Morrissey

4 years ago

I had a great experience with Done Plumbing. I received a call confirming the appointment and another when the technician was on his way. Vern is the guy who fixed my leak. He was very professional yet very engaging. I will ask for him next time. I definitely will use Done Plumbing in the future.

Lorene White

4 years ago

We called and got an appointment from a friendly receptionist that worked with our schedule for a fast response. They called ahead and let us know when he was on his way.Chad showed up and did a fantastic job, he listened to our concerns, evaluated our problem, gave us a very fair estimate and went right to work. Very honest, fast and knowledgeable and no high pressure on extra things we didn't need.Highly recommend!!

Irene G

a year ago

If you need same day or next day service, Done Plumbing is a very good choice . Excellent service so far.Update January 2020. Again, nothing but good to report of this firm. Done’s plumber Josh took the time to analyze various aspects of our problem, outlined the possible causes, and finally took apart the pipes until he found the specific problem area. He not only fixed the immediate problem but also put in some new pipe to increase the safety of our system. He was very friendly and an excellent explainer.It can be difficult to find a decent plumber who can come out at short notice. I’m increasingly impressed by Done Plumbing.Update November 2021. Dallas installed a new bathroom sink faucet and completely changed the under-sink plumbing. He might be the best Done plumber yet. I was impressed by his speed, accuracy, and customer-friendly explanations. Done sent him out the day after I called just before Thanksgiving. I was astonished that they found a high-level plumber in such short order.

Bronwyn Leroux

3 years ago

Highly recommend. We had a difficult shower leak that needed to be addressed and our technician not only found the problem in a matter of minutes, but was able to fix it without cutting into the drywall/floors of half the house. Where the one cut was needed, he used a little tarp tent to contain the mess. Not only did Done's technician provide a solution, he was courteous, knowledgeable and communicated well about when he would be here. Overall, exceptional service! Have already contacted them for another issue which was resolved just as perfectly.

Joy Johnson

11 months ago

Roscoe was very thorough, professional, and friendly. He also took the time to explain, teach, and provide valuable maintenance tips, which are greatly appreciated.

Bill Schimel

11 months ago

James & Bryan were great. Very professional, explained what they were going to do and were much quicker to finish up than they quoted. I was very impressed.

Frater IAC

4 years ago

I like Done Plumbing a lot. They are easy to work with, easy to schedule, and their technicians show up when they say they will. When they do, they are clean, quick and knowledgeable. I've never had a Done person play 'build the ticket' with me - they will tell you what you need and when they think you might need it. The repair will be done well, and will last. I've used Done maybe 2 or 3 years now and they are the ones I call.

John Pieper

3 years ago

I've used Done P&H several times, and each time has been a great experience. However, our last visit from one of their plumbers that we had not had before was less than stellar. Unlike the past plumbers we had into our home, he wasn't friendly, spoke condescendingly to my wife, and didn't clean up after himself. My wife was so surprised she called me at work - neither of us could believe this guy was so different than the others we had. Disappointing.

janismoore1

3 years ago

I have been a customer for over 10 years, own my house. Had a drainage issue in my bathroom sink. I called Done Plumbing, they had someone here the same day I called. She arrived on time, did a great job of cleaning out the drainage in my bathroom sink. Very friendly and knowledgeable about the process. I have recommended Done Plumbing and heating to my family and neighbors and always will.

Jessica Dengah

3 years ago

Our air conditioning went out in the middle of high 90 degree temps all week, called Done! first thing in the morning and they sent out a technician right away. The air was up and running again within 2 hours! Our technician, Jamey, was very courteous, friendly, professional, and knowledgeable. I highly recommend Done! for any plumbing/heating/cooling needs!!

Larry R

2 years ago

Feeling like I had my pockets picked for less than 25 minutes work. I did all the drywall cutout for incredibly easy access to repair. Seriously, less than 3 ft of pex and 3 Shark bites, and $470+ later, I won't be recommending Done to anyone, nor will I be be calling. Too bad, Dallas is good guy, but no thanks.

Nancy Salas

2 years ago

Gary provided excellent service installing a new garbage disposal. We purchased a garbage disposal from hardware store after reviewing products online. Gary was knowledgeable about the product and completed installation with no issues. He was courteous and answered all our questions.

Greg James Gill

4 years ago

This company is amazing. The people are professional, kind, friendly & skilled. Great work! The technician, DJ, did a fantastic, thorough job. DJ rebuilt one of the toilets and installed toilet seat mounted hygiene bidets on both toilets. Now we need less toilet paper. Done Plumbing was also able to do all the work the same day I called. They all deserve an A+++. Thank you very very much!

Andrey Dolgov

3 years ago

Had a need of replacing the disposal with all the piping. When the technician was done and I decided to check his work, some of the pipes were loose or even completely untighten. So I did it myself in front of him. You decide if the level of such labor worth $400 that I paid... Other than that the communication with the dispatcher regarding the appointment was really good.

Abby Stone

2 years ago

Charlie is our new “go to” guy! He was courteous, professional, prompt, and most of all: honest. He was patient in my decisions and did everything he could to make the process easy and smooth—and he did! We will absolutely call Done! again... as long as we get Charlie.

Katie Wegner

6 years ago

I would definitely recommend Done Plumbing. Our plumber, Darrell, showed up right on time and was very polite and friendly. He also explained everything he was going to do before doing it, and when he identified the problem he made sure to show us what was causing the issue (in our case a rubber valve had disintegrated and was clogging up various portions of our faucet). Finally, the person answering the phone was very friendly. She was able to schedule us immediately and followed up with a confirmation email and a phone call reminder the night before our appointment.

Vicki Duran

a year ago

Brian was my service tech. He did a great job. He was very helpful and knowledgeable. I was very happy with his work. He was also very friendly.

Mark Votodian

4 years ago

James was the technician who came out to clear our main line. He was friendly and very knowledgeable about the entire process. Also was able to fix a issue with our clean out cap on the line another service messed up. Would recommend DONE plumbing and heating every time, James in particular. He knows what he's doing and is worth the money!!

Stephen Pooley

5 years ago

We had Chad come out to replace a leaking water heater and fix a leaky pipe. He did a fantastic job. Very professional and friendly. He kept us up to date during the entire process and made sure we knew we could ask questions at any time during the repairs. He also completed the repairs in less than the estimated time which is always a plus. We will recommend Done! to friends and family.

Andrea Spencer

5 years ago

Done Plumbing was very professional. They waived the travel fee when they had to reschedule our appointment. I am impressed with the customer service and the advance notice of the time to expect the technician. They even emailed a profile and photo of the technician so we would know who to expect. The were efficient and reasonably priced, too!

Lori Burns

2 years ago

Our furnace went out on a Friday. I called them Saturday morning and they had someone out to give a quote quickly. Compared to another company we called they were almost $700 cheaper and didn’t try to upsell us on a whole bunch of items just gave suggestions not pushy. He described the whole process brought back space heaters for us to use and got us on for a Monday morning g installation. The two guys who installed the furnace were professional, covid safe, and patient with my questions. Would for sure recommend

Laurie Nelson

a year ago

Roasco installed a new on and off valve for the water line going to our new refrigerator. He made sure the line was hooked up properly and working with no leaks. He was very helpful.

Jamie Lowe

a year ago

Eh. They quoted $1400 (blockage) - $20,000 (possible collapsed pipe under the road). My roommate bought a $70 tool online and cleared the blockage in 20 mins. Three stars for showing exactly where the problem was and because they were very polite.

Amy Beach

3 years ago

I would like to share my experience with this company, specifically the manager I spoke with today. I have used Done Plumbing & Heating in the past on multiple occasions and have been very satisfied with both the technicians and workmanship. We had a bit of an issue come up after a repair this time and were told we would be contacted by a manager first thing in the morning. I finally received a call from the manager around 9am, mind you we had no hot water due to the issue. The manager instantly took an aggressive approach with me. I explained to him that I wanted to find a mutually satisfactory resolution to the issue. He told me that I could find another company and he was not willing to work with me in any way. I just want to warn others, that if something does go wrong, beware of the customer service manager. He said some pretty nasty things to me, was aggressive, and unprofessional. It is my hope upper management will see my review and have someone else handle customer concerns in the future, however if you look at other negative reviews it seems to be a common theme with this company. They did send a technician out to resolve a warranted issue, but not my other resultant problem.

Charles Coburn

a year ago

Roscoe came out and did a fantastic job replacing our faucets for the washing machine. I highly recommend Done for any of your plumbing and heating needs.

Janis Hamilton

8 months ago

Description of work: 1/2 OR 3/4 GAS SHUT OFF VALVE*Residential appliance shut off.
Worked efficiently. Very friendly. Came over on short notice.

Gabriella Della Sera

3 years ago

We had a clogged pipe and started looking for someone to fix it, but every company we asked had a driver fee for them to come and couldn't even give you an estimate. We called here on a Friday afternoon and literally had an appointment for Saturday at 10 am. Brian T. got here on time, explained the cost and work. He did everything fairly quickly and it has been working great.

Ashley Leonard

a year ago

Done is always super quick to send someone out to help me with the problem at hand. Cason was here within an hour or two of the call. She was very professional and took the time to answer all of my questions. She even pointed out several things for me to be aware of/make sure I check regularly to avoid disaster. We have used Done several times so far and will continue to do so, I would highly recommend both Done and Cason. We’ve also really loved working with Dylan, DJ and Aaron (heating).

Rob Monroe

6 months ago

Vincent did an excellent job and explained the situation thoroughly. Even offered follow-up as well.

Cheryl Rose

a year ago

Incredible customer service. This company is very reliable and I am so happy that I use them to install a new furnace and air conditioner. This is a very reputable company. Employees are incredibly customer service oriented and competent. I am a very happy customer.

Marie Myfanawy

6 years ago

I needed my back yard drain cleared of some tree roots. Josh was a few minutes early. He was polite, he came in the house with shoe covers so as not to track anything on the floor.He explained what he was going to do and how long it would take as well as explaining the cost. He was professional and friendly. After he finished the job, he checked thoroughly to be sure that the actual problem had been resolved. He left everything cleaned up and anything which was moved to accommodate the equipment was returned to the correct place. I will use Done Plumbing in the future and I will ask for Josh. The office staff was also very professional and courteous.

Jodi Gallagher

6 months ago

Our plumber, Roscoe Tunnell, was quick, professional and made sure everything was done right. Great service.

Wendy Dewitt

4 years ago

Appointment was scheduled for the day after my initial call. The day of the appointment, a dispatcher called to let me know the technician could come out earlier if I was available to meet him. I appreciated the communication on this. The technician arrived and assessed the situation. He came up with a plan of action as well as quoting me a price. I expected to have to schedule the actual work for another day, but the technician cleared it with his office and was able to complete the plumbing work and water heater replacement by late afternoon. The whole process was smooth from start to finish. Many thanks to Roscoe and to Done.

Sharon C

4 years ago

Done Plumbing exceeded my hopes and expectations. I had an urgent situation over the weekend and started researching plumbing companies online. I normally like to use a referral but wasn't able to get any positive ones quickly so I had to go by reviews by customers. I decided on Done and I am glad I did! Jake was professional, polite, paid attention to detail, double checked his work and picked up afterwards both days that he worked on my project. No complaints at all.....and I would guess their other technicians represent the company in the same way.

Natalie Lamoso

5 years ago

Very happy today with my service from Done! Technician Josh came to my apartment today to clear a clog in my kitchen sink. Even though the job proved a little more difficult than initially expected, Josh was quick and clean and overall very pleasant. It was cool to see him work and he explained a lot about what he was doing and how the plumbing works in my building. I definitely appreciated his knowledge and advice and would recommend him to anyone needing a pain free declog.

Jodi Ayers

7 years ago

I called about 9:30 on a Monday morning after the New Years holiday and a technician was here within 2 hours. Austin was very cordial, efficient, worked cleanly and was very customer service focused. He did a great job. I would highly recommend Done Plumbing & Heating!! The price was very reasonable as well!!

Ken Bassham

4 years ago

Everything just worked out flawlessly. I made a reservation for a drain clean out under their Spring special. They were able to schedule me in two days but they called the next day with a cancelled time slot and James was there within a half hour. He finished quickly and was ultra clean and gave me some good info for another project I’m contemplating. Smooth, efficient and very clean during and at finish.

Steve Downing

4 years ago

I am very happy with the promptness and professionalism that Jake, the service tech had. Anyone who has had a main line backup knows how frustrating it can be. They arrived at my home within an hour of me calling on a Sunday with no extra charges. He got everything done and cleaned up within about 30-45 minutes and I was back to doing laundry. Yea.Can't say much more than great service.

Marie Brochard

8 years ago

I am always satisfied with Done's service and Techs. They are always courteous and explain what they are doing. I like that they make helpful recommendations taking care of my furnace and plumbing. They tell you the expected price and in the past have helped me in getting financing for a serious plumbing problem. Adrian was very nice and I look forward to seeing him again when he does his follow up.I am very happy with Done Plumbing. I haven't used anyone else since the first time they helped me and I recommend them to all my friends.Thank you !!Adrian came for the follow up and was extremely thorough in this. I really appreciate the time and thoughtfulness Adrian put in for this visit.Thank you again!!

George Verrando

2 years ago

Everyone at Done was terrific. They helped me chose a heating system that worked for the home and my budget. The installers were courteous, professional and they did an outstanding job. I would highly recommend using Done for your HVAC needs.

Jan

4 years ago

I have relied on Done Plumbing for several years. They are professional, prompt, courteous and very thorough. Office staff are always cheerful and ready to assist. When technicians arrive, they fully explain the job before they work, then they review the work after completion. When I have a plumbing emergency, I don't need to browse the internet.... I keep Done Plumbing in my contacts. Excellent work at a fair price.

Angie Dunn

7 years ago

This was my first time using Done Plumbing and Heating and I was impressed with the service, professionalism, and promptness. Our furnace stopped working over the weekend and I called first thing on Monday morning. I was given an afternoon time range for the technician to arrive, but they called back when an earlier option was available. Jamey arrived promptly, did a diagnosis on the furnace and reported that it needed cleaning and it was it good shape. I used a coupon and they waive the trip fee for AAA members, which is great.

Chris Beake

a year ago

Our technician, James, did a great job. We really appreciate his attention to detail and how quick he got the job done. Thanks again!

Elaine Vigil

a year ago

I needed a shut-off valve replaced. The technician arrived within an hour of my calling. John was professional and friendly. He did an outstanding job. Thank you!

Julia H.

7 years ago

We had our water heater go out suddenly and after looking at other plumbing companies I remembered that DONE had been great in the past with another issue. Their operator was very friendly, helpful and got Gavin out within an hour. He was very knowledgeable and took the time to explain things to me. He came back out the next day w/ Aaron and they installed a beautiful, shiny new water heater and some other related items. Their work was professional and high quality! I will only use THEM in the future. Great guys - great work!

Sheila Douglas

4 years ago

Vern and Matt from Done Plumbing replaced the outside gas line from the meter to my gas fireplace because it was rusting. They were thorough and efficient with their time. They made sure everything was up to code and safe. They were also very respectful and friendly. It wasn't a cheap job, but it had to be done, and Vern was able to give me some discounts that helped out.

Lisa Hagen

7 years ago

Done Plumbing & Heating was recommended to me by my boyfriend. I had a sewer backup because of blockage. I called Done. They had a plumber at my house within an hour. The plumber, Jake was great. Professional, courteous and thorough. He snaked the line and recommended I have a camera sent into the line to ensure the blockage was all clear as the water flow was not entirely back to normal. Based on his recommendation, Jason came out the next day and found a pretty bad blockage. He was able to clear the line, saving me time and ultimately money.I have worked with other plumbing and heating companies who have wanted me to purchase service agreements, try to up sell me, etc. Done did nothing but come out and fix my problem with nothing but professionalism. Their service is impecable and the technicians are nice and friendly. Done is definitely my go to plumbing & heating company from now on. Thanks Jake and Jason

Mike Parker

4 years ago

Done Plumbing was absolutely the right call to make. We had a water emergency and they were at my house in 20 minutes.Courteous, professional, easy to work with Dallas the plumber was great. We are keeping Done’s number on our bulletin board and have already recommended them to a neighbor.I’m sure everyone comes up with a play on their name so who am I not to. If you want it done well call Done.

Greg Bloodworth

a year ago

I've spent over $12,000 with this firm over the last 3 years for plumbing repairs on my rental home. Now I live in my rental property permanently and found my new furnace has a non-standard sized air filter.I called to express my disappointment with this fact. I was civil and professional in my consumer complaint.Today I need an outside spigot replaced and I have been told by the Done Plumbing dispatcher there is a note on my file indicating they cannot do business with me.If that is the way they do business, that is fine but I would like other potential customers to know this is how they roll.In summary - from sewage obstruction to furnace repairs - it was NEVER ever a minor repair - 9k and 3k respectively.Just sayin, buyer beware.

Kay K

5 years ago

Our technician, Salem, was great! Very professional and informative. Scheduling with admin was easy, and I received several helpful appointment reminders and a timely call ahead before arrival. There was a “hard to access roof” fee for assessment...but that was absorbed into the total cost of the repair, which was very nice to hear. And now I have a working air conditioner! Overall good experience.

Michael Wunderlich

4 years ago

James arrived promptly following our service call and was able to take care of our clogged sink within minutes. He was very professional, polite and knowledgable when diagnosing our issue and discussing services. We'll definitely give him a shout if we have further plumbing needs.

Dana Black

5 years ago

Holy Cow was this the best experience. Our water tank begin leaking about a week ago (we think) and we just noticed it a couple of days ago. We tried to do research on our own and go to the local hardware stores. We got a lot of great information but were completely in over our heads. We called Done! to help us out and they sent Vern. Vern was amazing! He explained everything to me in great detail and offered suggestions and things to keep in mind. We are very happy with our new water heater and I know we will call Done! and Vern for all our plumbing needs in the future. You've definitely built trust in this customer!

mary yockey

3 years ago

DJ was very professional, he explained everything that he was doing and why. He certainly is a great asset to your company. I have used Done Plumbing in the past, the professionals in the field as well as the office staff have always been great to work with!

Meagan Porter

5 years ago

Great customer experience! You addressed my needs quickly and professionally with tons of follow up and communication. DJ clearly told me the problems, what to expect with pricing, and honored a discount because my first appointment was rescheduled.Thank you for the great work and customer service!

Jeremy

a year ago

DJ helped us with our sewer and drains in an emergency. He was extremely professional, clear, and effective. We will be requesting him when we use Done going forward!

Shawn Cooley

8 years ago

GREAT JOB! We made an appointment two days in advance for the time we wanted and our technicians were right on time. Very prompt, extremely courteous, and friendly as could be. My wife and I would recommend Done Plumbing & Heating to anyone. Thanks for the superb service and quality of work all for an extremely fair price. We can't say thanks enough!

Dave Ernst

a year ago

Great job by Chris and his helpers. They explained the differences between the various options for replacing our hot water heater in very clear terms and allowed us to make the best decision for us.

Joy Donaldson

4 years ago

James arrived early! He explained pricing before he started, allowing us to choose the method we'd prefer, and was able to fix our plumbing issues rather quickly. He was careful and clean and pleasant. Highly recommend, and will use this company again if we need future repairs.

Susan M

7 years ago

Jonathan came and replaced our outdoor hose bib, water was pouring out through the top. He replaced the faucet & welded a new shut off valve to the existing line in our crawl space. This company was a pleasure to deal with from start to finish. They sent Jonathan the same day and he did a great job. I appreciated that he put on booties every single time he entered the home-it was nearly 2 hours in and out from the basement to the backyard & he never forgot one time! So polite and professional, he instilled confidence and I will definitely hire him again! The company called after he left to make sure I was completely satisfied, very nice customer service!

Linda Sinclair

3 years ago

As I am recently widowed, I was worried about being taken advantage of when I needed service, but Done Plumbing was amazing. Very professional, explained everything, offered me options that I could afford. I have called them several times, and everyone from scheduling to the service techs have been bgg beyond my expectations in terms of friendliness, timeliness and professionalism. I refer everyone I know to them!

Phil Kerswill

6 years ago

Yesterday Lincoln from Done! came to take care of a broken outdoor faucet and we couldn't be happier with his work. Not only did he arrive exactly when expected, he was conscious about putting booties on his boots every time he went in and out of the house, he kept me informed of every step of the process, provided a thorough explanation of the repairs, and he was VERY pleasant to deal with. This is the third time we've used Done! and every time has been a very good experience. If Done! continues to operate like this, they'll be the only plumbing company we will ever use! They're support staff is awesome also. They called to let me know when Lincoln was on his way, followed up after the job, and were very helpful when I first called to make the appointment. Thank you Done!

Tracey Keeley

5 years ago

We discovered a leak in our basement. They had someone out to our house within an hour. It turned out to be a big project - replacing our main water line. We worked with Chad and Jeremy. They were both great. Professional, knowledgeable and friendly too. The crew that came out was nice too. I liked that the main office always called to confirm days they were coming out and when they were on their way. I'd highly recommend them and plan to call them again whenever I need plumbing services again.

Linda Smith

a year ago

Neil was very professional and friendly. We appreciate his patience and his hard work. It was a pleasure to have him in our home. He gets 10+ *********
Thank you, Neil.

Douglas Sowards

7 years ago

We had A/C problems. The Trane Unit that Done had installed 13 years ago had lost most all of the Freon. The Technician filled it with Freon to get it working again in this extremely hot temperature. Justin told us about the new Carrier A/C and furnaces they had available. He gave us a price for the units and installation. We decided to go with the new. They worked here for two days. All the technicians were great in their knowledge of the units and they all worked diligently. They were friendly and polite as we have experienced in past years dealing with the Done Company. I highly recommend this Company for any work they are able to do. I will continue to call them when there is a need.

Sharon Ryschon

4 years ago

We appreciated the promptness of the service. The communication before the technician came was super. Confirmed the time and included the name of the tech coming. Brian did a great job. He fixed the problem and then explained what might be needed to be done in the future, incl the cost involved. Most helpful. We would recommend Done Plumbing any time. Bill Ryschon

Scott Sharkey

7 years ago

We had a swamp cooler that flooded our property. Done Plumbing and Gavin were great. Once they found the problem, they gave us a good quote to fix and then even suggested a better long term fix to avoid this issue again. We are a property management business, and being able to rely on a company that is quick to make an appointment and give our owners the best cost and care is a relief. Will use them again!

Barry Kemble

5 years ago

Vern did a great job. Very friendly. he discovered a couple of others problems that I needed to get repaired in the future. Excellent.Quinn was here yesterday and did a great job fixing a drain pipe. Well done to both of these employees.The team of Saleem, Shaun and Mateo did an outstanding job with the installation of my furnace and water heater. Thanks to all.

Laurie Furrer

6 months ago

James was great figured out the problem quickly had the job done in two hours. Highly recommend

Tyrone Adams

a year ago

Did an awesome job! I called and they arrived 30 minutes later about two years ago and this time Dylan was early, pleasant and actually gave tips to maintain our drains! Great service and much appreciated!

William Jones

6 years ago

I thought the technician was very friendly and professional. But the price I was charged was outrageous. I had already done 3/4 of the work. All he had to do was run his power snake for about 4 to 5 minutes. How do you tax labor!! I have used Done Plumbing for years. I have always been very satisfied with the work and the cost. But I will never use them again!! I believe I paid double what I should have been charged. Not a good way to run a business!!

MJ Bailey

4 years ago

This was my first time using Done Plumbing & Heating, & it was a great experience. They had been recommended by our HOA management company, as the building requires a certain level of training to handle our building's commercial boilers. The staff was professional & courteous, & had my work scheduled very quickly. They called as promised to say they were on the way, arrived on time, & had the job done without fuss or drama. Will absolutely be using them again!MJB

Lisa Seiler

a year ago

I had some water damage that Roscoe investigated. It ended up being a roof leak and not plumbing. He was very professional and honest. He did not try to sell me anything I didn't need which is appreciated.

Scott Tousignaut

2 years ago

I can't say enough good things about Done! I have used them several times and they always provide complete and professional service. Done is my GO-TO for all of my plumbing needs. I highly recommend them. They are not the cheapest comping out there but if you want your project completed properly these are the people to call.

Andre Hodlewsky

3 years ago

Dallas was the Done Plumbing tech that provided service at our home. We received multiple calls from him as well as dispatch that he was on his way. He was on time at the very beginning of the window that we had agreed to. He was very easygoing and efficient. The quote that was provided before the work commenced was the final bill despite a few surprises in the job. We had called a couple of other plumbers prior to calling Done and they simply never showed up. Done Plumbing was very professional all around and I would recommend them to anyone with a plumbing issue, emergency or otherwise. I will keep them on speed dial from now on just in case.

Janine Hill

8 years ago

This was the first time we used Done Plumbing, and our technician, Austin, was on time, knowledgeable, courteous, pleasant, and efficient. The company was very fairly priced for replacing our kitchen faucet set. As a result, we are switching from our previous provider to them for future needs and would definitely recommend them.

Brandy Knott

4 years ago

DJ was an amazing tech who got us back up and washing clothes very quickly. He was extremely through in explaining his techniques with us about what we could expect during the repair. I highly recommend calling Done for your plumbing needs.

Jeff Klemann

2 years ago

We called Done! about a clogged drain at 3:30 in the afternoon on a Saturday. They were to our house within a hour and had the repair done within 30 minutes after that. Justin from Done! was respectful of our house (booties and a mask), knowledgeable and very professional. The next time we have a plumbing problem, Done! is first on our list!

Marie White

5 years ago

Done is fantastic! They sent Bryan out to us the same day we discovered several gas leaks in our new (old) home that weren’t listed on our inspection report. Not only did he replace the sections of leaky pipe quickly and painlessly, he also capped off the gas line to an old fireplace insert we wanted to remove, all for a rate that literally had us sighing with relief. Thank you Done! You’re on the fridge!

Heather Ryan

4 years ago

We had DJ out to do our yearly preventative maintenance on our mainline. He was polite, professional, and knowledgeable. He also recommended hydrojetting our kitchen line as we have had an issue with it in the past. All work was done in a timely manner and he left the work areas spotless. We can always count on Done!

Damion Wright

4 years ago

I love the fact that they don't charge to come out to your house and the flexibility of the appointment scheduling, however if you have a minor problem, like I did, you end up over paying. However, if you have a bigger problem, it definitely works out.The team was super responsive, the tech that came to my house was super friendly and knowledgeable. My only feedback would be to get your techs certified in Nest products. This will help you penetrate the market even more.Thanks!~Satisfied Customer

Adam Janke

5 years ago

I had a water heater than was leaking so Bryan was sent out to take a look. Turns out I needed a new one but he had exactly what was needed in his truck. The whole removal and install only took a couple of hours and Bryan was very personable and great the whole time. Definitely recommend.

Dan K

4 years ago

They were quick to arrive and get to work, however stronger factors sway this review down. Their tech charged 225$ for the repair, which is 20% more than what they charged two years ago. While I don't mind paying for convenience I also don't like paying increased costs that significantly outpace inflation. The work literally took 5 minutes and I was reminded of that by the tech who seemed to personally take joy in charging so much for such a quick and easy job.Here's the real kicker though...Once the work was completed the tech recommended a new unit install for $675, which is absurd. I called my GC (he builds high end homes & medical offices so he's usually kind of expensive) his price was $100 for install and I pick the unit...the highest rated ones cost about $120. That's 1/3rd the cost! Not to mention I had just paid $225 for work to be completed.It's clear they're taking advantage of their biggest strength-quick response time. Everything else felt like it was being led by a bloody pirate with the aim of pillaging people who don't know who else to ask.

schettleraa

3 years ago

Our 20 year old furnace Quit on Tues morning. Naturally I didn't notice until after 4 PM. I called the company who put in my air conditioner they put a sticker on my furnace I left a message ... they still haven't called back. Than I called DONE! at 5 pm I have seen there clean trucks around town. 1st they have the BEST phone answer-ers not sure if you call them schedulers or receptionists or operators, regardless give them a call just to talk to a very up beat and friendly person. They scheduled a tech for the next day. They called to see if he could come early, he finished his check and helped me order a new furnace with 0% financing before my original appointment time. He tried to get the new furnace in the same day but since it was afternoon that wasn't possible but he did loan us 2 extra space heaters for the night. We were actually HOT before bed. The next morning the Tech arrived right on time with a confirming call first. These guys are all clean in uniform polite they listen and teach. Bottom line at every step they were appropriate efficient clean good humored under promised and over delivered. Now their sticker is on my new furnace and they will be my first call for HVAC or Plumbing problems. If you need a project DONE well and Now these are the folks to call.

Jennifer Lab Momma

4 years ago

James Steinbach was great! Very thorough and helpful with my drain clearing and future projects. I'd recommend him anytime. Even came back to warn me of safety issue. Done pluming has done honest and valued work for me.

Meghan George-Nichols

5 years ago

Our a/c stopped working late in the day on Thursday. I was referred to Done from a neighbor who told me he has had Jamey work on his house and other family and friend's houses. The dispatcher on Thursday evening was very helpful. The best thing was there were several open time slots for the very next day. Jamey was prompt and polite. He explained everything in detail and in a language that I could understand. He did not try to sell us things we did not need. Gave us his honest opinion. He was upfront with pricing with the repair we needed and for future replacement of our a/c and furnace. He sat down with us at the end of his visit and reviewed his notes with us. We will be calling Jamey for ANY heating and plumbing needs from now on!

Drew Spingath

2 years ago

BEWARE OF THIS BUSINESS!! If I could give a negative rating I would. When we first moved into our house, our sprinklers were not winterized. The plastic popper froze and broke and the back flow prevention valve started gushing water. We called Done, and they recommended that we pay them to install a new entire valve ($600+)! I didn’t know much about the systems but thankfully I discovered that my neighbor was an experienced plumber. He went out and bought and installed a new popper for me for $35. I can’t in good conscience recommend a business that conducts its business so unscrupulously and takes advantage of people like that. On the plus side, having a great neighbor is awesome.

Shari Gordon

6 years ago

I am impressed with this company! They were able to come out the same day and clean the basement drain. They were professional, put covers on their shoes to protect my floors. They were very nice, did a good job, cleaned up afterwards. I highly recommend them and I would use them again! They even sent a thank you. First time I have ever received a thank you from a company who cleaned my basement drain. They have a great automated system with notification when technicians are on their way and follow up.

Greg Faciane

9 months ago

Technician DJ very professional and knowledgeable. Did an excellent job. Very honest when discussing the best approach to solving the problem.

OuterStace Namaste here

8 years ago

Technician showed up hours ahead of schedule, which was very much appreciated. He wore protective clothing as to not make a mess of my house. Was very courteous and professional. Did the repair in record time and then found me a coupon on line to use towards payment. Gave me stickers for any future work I might be needing. I will definitely be using Done Plumbing & Heating again for any future work I might need! Thank you so much for helping me and not taking advantage of me!

Cheryl Embrey

8 years ago

When I called to make an appointment the lady on the phone was very nice and understanding. I think she made the quickest apt she could which was noon the next day. Our technician (Darrell) was knowledgeable and professional. He found the problem and resolved it quickly. Would definitely use this company again.

Louie Rodriguez

a year ago

Done Plumbing did a great job from start to finish. Chris was very courteous and very informative, he answered all my questions and concerns. This job being an emergency situation, I was very pleased with the professionalism and work done. I highly recommend them!

David McGuire

5 years ago

I was referred to Done from a coworker and am so glad I was. We had a leak coming from the second floor bathtub to our kitchen. The technician was quick and thorough in locating the problem with a minimal cut in the ceiling. He explained all of the options that we had to fix the problem and quickly gave quotes for each one.The costs was much less than we expected and the leak was fixed within an hour of the tech arriving (who was exactly on time as well). We are so glad we found a plumbing company that we can trust and will be using again for all future needs.

TomandRon Oliver

a year ago

Ben was one of the nicest repair people I ever had. He was professional and had a great personality. Thank you for sending him!
Ron Oliver & Tom Mikesell

Jake Safran

5 years ago

If I could give Jessica, Sean and Mateo 10 stars, I absolutely would! From Jessica taking my call and setting up a same-day appointment, to Sean and Mateo arriving at my home on time... the experience with Done was nothing short of phenomenal. I really appreciate the kindness and professionalism that all the team members showed me. I learned I need a new furnace but Sean and Mateo walked me through all the tests/services they were performing so I was able to learn a lot. Thank you very much and for all those who read this... do not think twice about calling this company. They are the real deal and will take great care of you!

Dino Lucero

a year ago

My experience working with Done Plumbing and Heating was very positive. Jeremy was courteous, prompt, and professional. He got our problem resolved and made sure I was satisfied before leaving. I would absolutely call them again for our plumbing needs. Thank You!

Diane Shelley

2 months ago

Very good...he was very knowledgable about my problem.

Matthew Mock

6 years ago

Done Plumbing & Heating has served us well the short time we have lived in our house. They recently assisted us with a broken water heater (essential during the Colorado winter) and did not push extra services on us. Each technician we have worked with has been pleasant, professional, and efficient. They set appointments quickly and get the job done well. Highly recommended!

Mari Stella

7 years ago

We have had great experiences with Done Right both times we have used them and I recommend them absolutely. Our most recent tech was Gavin. He was knowledgable, friendly and had super helpful suggestions about all of our older-house plumbing issues. I will definitely use these guys again.

Joie Ismyname

3 years ago

These are the good guys in plumbing. My main drain had clogged and backed up.Done! came out and worked on it, outside AND in the dark! No complaints or excuses from the tech. Everything, including pricing and available options were presented up front.The tech was patient with my never-ending questions, and got my problem resolved quickly and thoroughly. I will use them again!

Gene Stuart Jr.

4 years ago

Outstanding service.Initially I rated Done Plumbing 5 stars.The guys came out to my house to check out my central air unit were indeed very personable.There's more to the story though...After they told me that they were not able to repair the unit, they set me an appointment to quote me a $16k replacement furnace & central air unit. OK no problem, mine are 25 years old & likely should be replaced soon.We called another company for a second opinion and found out that a couple of wires were deliberately cut. 30 minutes & $300 later the unit was working just fine.The guys that came to my home didn't even try to repair the unit, further, Done was quick to get me a quote to spend 16 large when a repair of about 30 minutes was needed.The guys that came to my house were either incompetent or lazy. In either event, these are not people you want to do business with.I called Done to complain Friday & they returned my call this morning.The technician supervisor only had to apologize, he didn't. He was combative and kept telling me that I wasn't there so I don't know what was said & I have to stick up for my guys. Not once was he sympathetic but only tried to shout me down & talk over me on the phone like I'm a damned kid.Please understand, I spent about $7,000 on a couple of unrelated plumbing issues at my home with them this year alone.I thought I could trust these people. I was wrong.I am not trying to get anything from you but consumers should be aware of your business tactics.I'm calling you folks out:You are a bunch of damned crooks & liars & I will never do business with you again.Gene Stuart Jr.

William Hastings

4 years ago

Done Plumbing did a wonderful job of taking care of our drainage problem. The tech was on time, very courteous and knew exactly how to take care of the problem and was very clean. He told us about some things we might want to consider do to our drains that will help them work better and more efficient.Done Plumbing is on the top of my list to go to for any future problems.

Doug Dillmuth

4 years ago

I've called other vendors before and they all have significant wait times for service. When it's freezing outside and your heat goes out you can't wait a week for service. Done Plumbing & Heating has always been able to respond to the several heating and AC issues we've had very quickly. They are highly professional, their service is great and their prices are fair.

Dale South

2 years ago

I have used Done Plumbing many times over the past few years. Done Plumbing is on my contact list for rental properties. They are alway prompt and get the job Done. I have had toilet repairs, clogged drains, and main line clean outs. The best bang for the buck.

Clayton Boyle

3 years ago

Very fast and professional service on a Sunday afternoon. $99 got a deep line clog cleared up that my small auger couldn’t reach. No hidden additional charges, no trip fee, no other gotchas that are common in some services. Tony was professional and fast. I will use them again for any plumbing needs moving forward. Thanks so much !

Lance Bethel

3 years ago

Jamey N. Completed the work on my HVAC and did a fabulous job and the cost was very reasonable.Dallas L. Completed the plumbing work and also did a fabulous job in a timely manner. With no reflection on Dallas, I felt the the company was extremely over priced. Found it hard to swallow $570 to replace a 3/4 inch valve.Because of the cost for the plumbing, I would not recommend Done plumbing &heating for any plumbing work

Jeff Tufford

4 years ago

First time using Done Plumbing. I was very impressed with their professionalism, communication, and follow up. Tony was terrific! He took care of our issue, was polite, professional, and respectful. Thank you! Many times, these attributes are missing from compeitors. I will use Done, again!

ricardo pena

7 months ago

Daniel Hopkins was very professional and courteous he made a quick diagnostic of the problem and helped us out I would highly recommend this company & their techs anytime

linda mcgrory

4 years ago

DJ from Done did a fabulous job installing our new kitchen faucet. On time, gave a solid honest estimate before starting the work we agreed upon, very knowlegeable and experienced, updated our old plumbing, respectful of our home with cloths and booties, and left no messes. Jessica at the office was a delight to work with too. They were respectful of our time and appreciative of our business. Definately a good value and we will call them again. A good job well Done!

Lisa Blea

4 years ago

Cason was excellent!!! She was very careful when she arrived, putting shoe covers on before she entered the house. Asked about the issues we were having, explained my choices along with prices and went right to work and completed the job in a timely manner. She was very friendly and professional, she gave me her card and told me about my 15 day guarantee. Thank you It's Done plumbing and heating !!!!!!

Matt Morello

4 years ago

Done did a great job. I had a sewer line blockage. They were able to get a technician out to me in a reasonable amount of time. The technician laid out pricing options for me. Everything was transparent. The tech did not try to pressure me into a more expensive service. I would definitely recommend.

Megan Steele

3 years ago

Quick service and my technician was so helpful. He wasn't condescending like some can be. He talked me through what he was doing and fixed my system in no time. I highly recommend and will continue to use Done.

Phyllis Whitaker

9 years ago

The tech Quinn was very helpful in giving me options and which one was the better deal. After one project was completed it was discovered that additional work was needed. I was given a discount on the work already performed and given advice on what to do next. The additional work was completed quickly and thoroughly. It was very well done. I have used Done for several plumbing projects and would definitely recommend them.

Aaron Fairchild

6 years ago

Professional, courteous and knowledgeable! Jason came to my house for a sewer inspection and was able to provide a lot of insight to the problems at hand. Very friendly, and a knowledgeable technician. The office staff was very nice and I appreciated the fact they were able to work around my schedule and deliver results as promised. Highly recommended professional plumbing team.

Bonnie Furlong

6 years ago

Jerry was very concerned to the situation and solved the problem in a timely manner. He was very nice and helpful. I had another tech - DJ this week end. He was also very nice and helpful and fixed everything very quickly. As always, Done does a good job.

Brett Marshall

4 years ago

Furnace wasn't working. They were the first people we called out. The drain pipe was clogged, causing water to drain through the furnace. He didn't test anything or try to fix anything. Was just quick to sell us a bunch of stuff we didn't need. He stated that we needed a new furnace, water heater, and condenser...$14,000! Got a second opinion with Viking Inc. and they did an outstanding job. Free quote, turned out that our furnace was fine. Just needed a new board that was a little over $500. Cleaned out the drain pipe. Tested everything. Super nice and professional. Totally recommend them for any thing you need checked out.

Tami Fredericks

4 years ago

Generally, I've had good experiences with Done. That's why I always call them for my plumbing problems. Unfortunately, my most recent experience was not so good. About a month ago, they came out to clear a clog in my newly remodeled basement bathroom. The tech offered to do a simple snake procedure for $99 or an over $300 one, if needed. Of course, I opted for the less expensive one, especially when he came upstairs less than an hour later and told me it was cleared. What he failed to tell me was that it was possible it just moved and could still cause problems later if it didn't pay the higher amount and make sure to snake the main line through to the street. Now, about a month later, that's exactly what happened, and I have thousands of dollars in sewer water damage in my freshly remodeled basement. After calling and complaining about the situation, we were informed that's it's our responsibility as the home owner to make that choice to front. I find it interesting that I can't count on a professional company to inform me of the risks of going the less expensive route, instead of simply telling me the clog was cleared. I'm not a plumber. That's why I called a plumbing company to help. How would I have known what could happen? I guess I shouldn't continue to call or recommend Done Plumbing anymore.

kevin gross

2 years ago

Arrived on time to replace two sinks. I supplied the sinks and valve kits. Nice guys! Once they pulled out the lap top, stories of travel charges, fuel and more came up, like the higher price first and then this reduced price of $2100,00+. So much for fair pricing for a simple job. I had two other offers, $378, $450.
FYI.

Mike Latimer

9 years ago

This is the second time we've had work done by Done and there's a reason that's their name...when they come out, it's done.We were told by someone that came to check our furnace that our water heater was getting ready to go. He gave us an exorbitant price for replacement and did a lot of trying to explain why the cost was so high. I told my wife to tell him we'd call him back but the people we called were Done.We scheduled an inspection and Bryan Hertges was the person that appeared. He concurred with the previous evaluation but we were presented with a much more palatable cost for replacement. Bryan advised it would take up to three hours so we scheduled for later in the week. Bryan was right on time and finished under the three hours. He was extremely efficient and professional and my wife was very comfortable having him in the house.I encourage anyone with plumbing issues to feel comfortable giving Done a call. Their stickers are on all my appliance for a very good reason...they get it Done!

Dean Herl

2 years ago

While Done! is very punctual and on time, I would HIGHLY recommend a SECOND opinion. Done advised that I needed a entire new AC (with a FREE furnace). Wanted $12k-16k depending on model. As a prof. engineer I questioned this opinion and sought other opinions. Other service company repaired for under $100 and has been running well for days. Their opinion was many years left on both AC and furnace.

jan skalla

8 years ago

Done Plumbing is an exceptional company. I had just moved into my new home and within 2 days the water heater stopped working. Done sent John out immediately and he did an outstanding job. He tried to save the water heater, but it was just way past it's life span. So instead of having to make another appointment, he installed a new one right away. He was fast, efficient and cleaned up everything before he left. He also helped me to get the best price available. Most other companies push you to over-buy, but John was so knowledgeable and recommended exactly what we needed. I would definitely recommend Done Plumbing to anyone.

C P

3 years ago

Had a water leak, and ended up replacing all the piping in our home. Big thanks to DJ for being on time every visit, and letting me know exactly what was going to happen, and what to expect. There were no surprises, and he and Lincoln did exactly what they said they would do. I have a very unique ceiling installation that would have been unbelievably expensive to replace, so they were as minimally intrusive as they were able. They ended up making smaller holes than I thought they would, saving me thousands in drywall and other specialty repair. And now that they're done, I we consider them both friends! Very highly recommended.

Julianne Sanders

5 years ago

Vern and Roscoe came out today to fix a pipe leak at our business property and I was extremely pleased with their service! They were knowledgeable, professional, great to work with, gave us a great rate, and quick with the repair. These two guys are a great asset to your company! Thanks Vern and Roscoe!

Elizabeth Roberts

5 years ago

This is the 3rd or 4th plumbing job that Done has completed for us, from big (main line replacement) to small. I appreciate the paperless approach they are now using. It was a little frustrating to have an appointment pushed back a few times But... they were able to attend to our non-emergency within a day and a half of first contact and once DJ showed up he had fixed our problem in under two hours. Friendly and polite, I would highly recommend Done Plumbing.

Steven Storm

3 years ago

Done right plumbing was good service, and Mateo was very knowledgeable. He explained what he was doing, and possible issues later on my old air conditioning unit. I like ac inspection for $79, and Mateo took old filter that was too thick which made my air flow low. All in all I am pleased with their service from a to b.

Matt Lanphier

8 years ago

Done Plumbing & Heating was able to accommodate my needs quicker than any of the other guys I called. They were there the next morning on time and the job was done within an hour or so. Chris was knowledgeable and very helpful in explaining what he was doing. I will definitely use them for any of my future plumbing needs.

George Saldana

4 years ago

After a bad experience with another vendor (they said I had to replace my furnace), I called Done Plumbing & Heating for a second opinion on my furnace that went out. Everyone from the customer service rep to the technician that came out were all friendly and professional. I had a really pleasant experience with the tech that came out to my place, Jamie, and he was able to diagnose and fix everything for a fraction of what the other company quoted me. Guaranteed my repair for a year. Highly recommend checking this company out!

Minna Newsom

5 years ago

I had two guys come over within an hour of my call and they were great! Fast and courteous and made sure I was happy with their cleanup before packing up their stuff. I also liked that they used the protective slippers to keep my floors clean. Super job and way cheaper than another local company. Thanks guys!

Yanick & Manny Lima

3 years ago

John installed a new garbage disposal unit, two days ago. As usual with DONE! technicians, he was super efficient, very courteous and great fun to talk with -- his knowledge of soccer is truly amazing, and we enjoyed discussing the finer points of the game while he was working.Jake did an excellent job; courteous, informative, thorough. Very satisfied.

Vickie Golden

a month ago

He did a great job. He was very thorough, skilled and knowledgeable. He also had a terrific sense of humor. Quality work!

Tammy Hart

5 months ago

Jaedon Hollenback was very prompt and explained everything well. He also cleaned up afterwards.

Max C.

11 months ago

James has been a pleasure to work with, he had to fabricate a custom fitting and was overall very proficient, we will ask for him again next time.

Christina Murry

2 years ago

My elderly client called to have their air conditioner serviced by this company and Jamey came out. He was not only professional and very helpful, but Jamey went above and beyond with his customer service. I was very impressed and will be recommending this company to everybody I can.

Wayne Coleman

7 months ago

This was a 25 min repair using original parts. Labor only. Under duress at 82yrs old i was charged $975.00. I'm talking to my advocate for my next step .

Jim Mulford

6 years ago

Vern was prompt, professional, and committed to providing us with a solution that would resolve our plumbing issues and keep us from future work. He solved our water pressure issues, non-working shower, AND made sure that an old water softener didn't provide issues for us in the future. He made sure that the entire plumbing system was in great shape before he left. Highly recommend...

Melissa Wester

4 years ago

Called Done and within 1 1/2 hours I had a plumber at my house, cleaning our kitchen drain and inspecting where our leak was originating from. Done sent their technician, Lincoln Van Horn, who was extremely professional, helpful, friendly and knowledgeable. Lincoln took the time to really explain where the leak was coming from and the best ways to fix it. I highly recommend Done Plumbing & Heating for any issues you may be experiencing. (& If you can request Lincoln, DO!, I know I will if there is a next time.) This is the second time in 3 years that we have used Done and I am always pleased with their technicians, the professionalism and how quickly they can resolve our issues.

Jason August

6 years ago

Done right the first time. While not cheap, Done's pricing is in line with the rest of the industry. However, their service is top notch. Devon arrived on time, presented a price for my refrigerator water line repair up front, and got to work. There was a misunderstanding about the way I requested the water line to be recessed into the wall -- I showed a picture up front when I requested service. Devon took full responsibility for the misunderstanding, performed the service as requested quickly professionally, courteously, and without any change in fee. Did I mention I requested service at night and everything was completed the next morning? Plus a follow-up call to make sure everything was performed as expected. I recommend Devon and Done! Plumbing and Heating, and have already referred them another client.

Primrose Erie

4 years ago

After finding this company, our staff here love the kind, professional and courteous attitudes they bring upon arrival and throughout the duration of repairs. They have always fixed our problems and were quick to respond to our needs (which is a lot for our business). They were quick to respond to a dispute and rectified it immediately to our satisfaction. We will continue to use them in the future and I see no reason to take our business anywhere else. Give them a shot and I'm sure they won't disappoint you!

Alexis Anderson

10 months ago

Absolutely wonderful experience DJ was great. Provided wonderful advice and just passed on knowledge. Which is what I was looking for. Will book with this company when I'm ready to proceed with repairs.

A Price

4 years ago

We had an emergency water repair-and they were able to get everything together to be able to fix our leak within 4 hours of first contacting them! They were able to get excel energy out to do a 'locate' and get all necessary equipment to come out and dig in our yard and fix the broken sprinkler pipe- and even deal with the city! We have used DONE in the past and they have DONE such great work, they got our call without hesitation!

Samantha Hudson

7 years ago

These people rock! Just had a second service this month by Devon (first he fixed my garbage disposal and leaky pipes and then he installed a new toilet and removed the old one). Polite, personable, and very knowledgeable - he's great! I will continue to use Done Plumbing again and again and again... Highly recommend!

Jeff Casson

5 years ago

DJ was awesome. Very polite, courteous and professional. He was knowledgeable and we appreciated his honest feedback with our plumbing needs. Definitely was not trying to upsell or push any extra products or services. DJ is highly recommended and we’ll definitely use him again for future needs.

Luis Escobar

4 years ago

So I called em up in hopes of getting someone to fix my heater and calling them turned out to be the best decision I made! They were really nice and sent out Salem, an amazing technician, who not only was a really rad dude but was also very knowledgeable and within minutes he was able to figure out what the issue was. Then when it came down to repair the darned thing he was very reassuring and made the whole situation painless and stress free! I really recommend this company and if y'all get Salem, know that you're in good hands 👌🏼

Garrett Monge

7 months ago

Great guys, very professional and polite. They were also very informative dealing with all my questions to handle a leak location & repair quickly despite it being in a pretty difficult location.

Trish Kerswill

6 years ago

Done sent John Blair to our home because we had a leak coming from a pipe above the hot water heater. He arrived earlier than expected which was a good thing and greatly appreciated. We were really hoping we wouldn't need a new hot water heater, but ultimately after being presented with all the information we determined that we needed a new hot water heater. This was installed efficiently and courteously. John was great and we would not hesitate to utilize his services again. Thanks!

OG GOOFY

4 years ago

This was the 1st time I've used Done for a plumbing issue and I was very impressed by the service of Cason (the technician) and the office. My appointment was between 1and 3 and they called before that and were able to get here at 1. She came in and listened to my problem and CD answered my questions etc... once she fixed the problem she set me up with an appointment to get an estimate for a/c. Very professional and will definitely use again.

Timothy (Tim) Martinez - OIT

5 years ago

We had a leaking dishwasher and the technician recommended replacing the water line. We agreed to have water line replaced but the technician didn't have the right tools to pull the dishwasher out so he decided to use pro dope on the connections. The work that the technician did was less than an hour and the charge was 150.00. We researched how much the pro dope cost at home depot and you can purchase it for $11.00 dollars. We understand a plumber time is valuable but we didn't think we received a fair price for the type and amount of work completed.

Tom Wetherell

2 months ago

I am very pleased with the product and service I received.

Valerie Cuzella

3 years ago

We had our sewer line re-done last summer with this company. They were very professional, responsive, and excellent! We love Austin and his service he is always helpful and answered all of my questions thoroughly. All other staff were also friendly and professional While I would never wish having to re-do an entire sewer line on anyone, I would absolutely recommend this high quality company. Thanks!

Diane Martin

4 years ago

We needed a frost free outdoor faucet replaced, so I called Done Plumbing and Heating. Bryan, our technician, arrived and immediately started the job. He was very courteous and professional, and completed the work quickly and efficiently.I would definitely use this company again for any future work.

Catherine McCoy

4 years ago

We had a downstairs floor drain issue and had to get it cleared/flushed out. Our tech from Done Plumbing was awesome. Carlisha listened to the problem, the history, and expertly assessed our needs. Her solid professionalism and execution exceeded my expectations. She made recommendations for follow up in most knowledgeable and diplomatic manner. Thank you for your diligence and job well done. As for the office, my request was returned promptly, the work confirmed, and each next step was clear. The receipt was in my email box before Carlisha left. I definitely trust Done Plumbing and Carlisha with my plumbing needs.

Ben B

2 years ago

Nathan from Done plumbing assisted me in inspecting and replacing my water heater. He did not try to push me into just buying a new water heater, but rather waited for the heater to show that it was leaking and nota basic tightening of a pipe and try to help lower the cost where possible. Nathan was great to work with and very informative!

Gian Franco Signorelli

2 years ago

I recently had a bad leaking issue in one of my bathrooms. I read some reviews and quoted a few plumbers but decided to try this company instead. They were cordial and willing to come to my home to quote and repair same day.Overal the leak is fixed but it cost me way more than anticipated. Plumber had to tear down bathroom tile and after installation could only refer me to someone else. So the faucet did not get repaired, but replaced and for a ridiculous some of money. The upgrade was not even MOEN but DELTA.I ended overpaying for labor knowing the replacement can be bought for no more than $100. Bill was over $1000. And left me with extra tile work to compete. When finally completed. We noticed the faucet was not professionally installed. It’s my fault to have agreed to the contract. But based on y experience, I would not recommend this company to anyone.

Christopher Stanley

a year ago

Their driver on e470 this morning at 8am Friday March 25, 2022. Driving a box truck was weaving lanes going at least 90 almost ran myself and every other car around off the road. Then proceeded to lane block people trying to pass him. Reckless and angry. Great representation of your company👍

Ronald Pecore

5 years ago

Done plumbing came out after 8pm without any problem to help us as if they truly were concerned about us and our house. The technician they sent David was very considerate and made no effort to try and overcharge us. He was clean and friendly and above all honest. We will most certainly refer them and we use them in the future.

Megan Reeder-Holman

a year ago

Roscoe did an excellent job. He was persistent in locating the parts needed (contacted 2 manufacturers and drove to a trade store) and helped to resolve two leaks.

Stephanie Kidd

5 years ago

The company called to let me know when the serviceman would arrive during the two-hour window. Kevin was very polite and super friendly. He explained everything he did as he was doing it. He made suggestions for how to maintain my AC filters. I highly recommend Done Plumbling & Heating!

Andrew Mueller

4 years ago

Thank you, Done! Plumbing and Heating;got our AC up and running. Knowledgeable technicians who answered all of our questions about the repair of our air conditioner unit and how to keep it running at top efficiency. We will call this company next time we need work on our condo. Again, thank you for a timely and affordable AC repair. Excellent. Great job, guys!

Kristoffer Koebert

3 years ago

I am extremely impressed with Matt from Done Plumbing & Heating and his excellent work. When the job turned out to be more challenging than it originally seemed, he displayed amazing work ethic and energy. I am grateful to him for making sure this repair got Done right!

Done Plumbing, Heating, Cooling, & Electric