Where to start... This company was assigned to me from my home warrantee company.
The plumber that came out to check out the house was pleasant and told me that with approval from the home warrantee company he should be able to make the fixes within the day. End of the day Friday rolls around and we figured that we would hear back on Monday.
By the end of the day, I called Jan Hadermann (owner?) to see what was going on. My first call went to a full VM box, but he returned my call within a few minutes. While I was trying to explain the circumstances, he cut me off while accusing me of not giving them the approval from the warrantee company - the plumber said they would have to reach out for warrantee approval. I then asked him what I needed to do to proceed, and he told me to calm down, then immediately hung up on me.
I then called my warrantee company to figure out what was going on. Jan called me back while on the phone with them. I answered and said that I needed to hang up to discuss with the warrantee company. I guess he didn't like that, because he hung up on me again.
TL:DR If you want to deal with a grumpy old man hanging up on you for simply calling in for scheduling, this is the company for you.