Kevin Usdrowski

a year ago

Custom Heating, Plumbing & Air Services LLC is a great company. The owner, Dwane, comes out and does all the bids. The technicians that came out were courteous and respectful. My wife and I both work from home and the technicians would verify with us if the noise was to loud. My job was a rebuild of a dual zone/furnace setup. I could not be happier about all of the communication and the end product that was provided. I will definitely be using Custom in the future for all maintenance.

Shears LLC

2 years ago

Dwane(the owner) showed up on time to service my AC and informed me that my house was not designed for an AC and recommended a swamp cooler. He helped me with the rebate from Home Depot and installed it in a timely manner. My house finally cooled off in the summer after two long summers of unbearable heat and high Excel bills. Very knowledgeable and punctual. Highly recommend this company!

Beth Huffer

a year ago

James Waltz

3 months ago

Courteous and quick - even wore shoe coverings in the house.

Bakary J Sonko

a day ago

Stephen Paradis

7 months ago

Technician came...crawled to the heater...had it tuned in no time...left. efficient and professional

Joel Mcfadden

2 months ago

The tech did a very thorough job of cleaning the AC, including removing the vines.

Keith W

a year ago

Nora Midkiff

3 months ago

Sterling R.

a year ago

They installed a new AC unit and water heater. I must say the staff was great from beginning to end, they worked hard, quickly and were very professional the whole time. Every question or concerns I had was answered and the quality of their work was superior. I would recommend Custom HPACES to my family and friends. Thank you again!!

Nephi Nielsen

a year ago

Sean Von Manowski

a week ago

Dwayne and his team are absolute pros. We have a really old home, built in 1891. Dwayne took the time develop a really complicated, cost efficient solution for us. The installation ran into several unexpected problems in the attic. Dwayne came up with a perfect solution, stayed on schedule and on budget! We couldn’t be happier with our system. Do I need to look anywhere else, these guys are great.

sean paddock

3 weeks ago

The tech for my estimate was awsome. Very friendly, and make sure ur are happy with the prices

Scott Winfrey

a year ago

Technician showed up unable to give me a price unable to do the work unable to do anything without his boss

Valery Saminsky

a year ago

Install tankless waterheater

Richard Forrest

2 years ago

I have used Custom HPACES for several years and knew it was only a matter of time when my A/C and furnace would need to be replaced. When the tech came out this year to do the A/C maintenance and I told him the house wasn’t cooling sufficiently, he clearly presented me with alternatives, including replacement. I asked for a quote and received one the next morning. I found the price to be reasonable and a week later I have a new cooling and heating system.

I talked to the owner, Dwayne Haskins, twice to make sure I understood the system being recommended and the work to be done. He answered all of my questions in a way I could understand them and made me feel comfortable with using Custom HPACES and the equipment being installed.

The techs doing the work were very professional and pleasant to work with. They were so quiet, I barely knew they were in the house and they made sure not to track any dirt, etc inside. They, too, answered all of my questions and made sure I was kept up-to-date on their progress. The job was actually completed in less time than originally estimated.

Given my nervousness on this type and size of purchase, I am very pleased.

Daniel Peregoy

a year ago

I was referred to Custom by a friend, am very glad he did. Dwayne and his crew are all very knowledgeable, friendly, professional and courteous. I hired them to install a water heater, furnace and AC. Very happy with the system and the techs. The tech was out yesterday (I do not remember his name, apologies) to charge the AC for the season. Nice guy, knows his work. I highly recommend Custom to anyone needing any type of work they offer, and I have to friends, neighbors and on Nextdoor.

Dean Wegner

a year ago

Larry Aughenbaugh

a year ago

Ann G

2 years ago

Custom did a good job of starting up our swamp cooler. The technician was friendly, efficient, on time, and answered all of my questions. He also wore his mask to protect us from Covid. Although we are fully vaccinated, his courtesy was nevertheless appreciated. Overall, another very positive and professional job from the people at Custom. I have recommended them to my friends and will do so again in the future.

Laura Anselmi

a year ago

Trevor was great! Super kind and very helpful!

Patricia J. Nash

3 months ago

excellent servoce

Pedro Rivera

9 months ago

The technician was very professional and on time.
I will use them again.

Daniel Skinner

8 months ago

virginia chavez

a year ago

They did an excellent job getting a difficult motor in
I AM very happy with there time and performance getting the motor in a difficult area.

Brandon Matt

7 months ago

The team over at Custom Heating are absolutely incredible. Easily the best service in Denver!

Deanna Thaler

2 years ago

Highly recommend CustomHPACES! Our AC went out and they were able to squeeze us in for an appointment in 2 days due to a cancellation (everywhere else I called was scheduling out 2 weeks). Dwayne (owner) came out to our initial appointment and was super professional, knowledgeable, and personable. They needed to order a part and come back to finish another day which they also did promptly. All of their scheduling, processing, payment, and appointment reminders were extremely professional and well done as well. Our dog was super appreciative as well (see picture). Grateful for this great business and will definitely use them again!

Etsegenet Mekonnen

9 months ago

Lundy Wyre

2 years ago

They were on time and answered all our questions promptly.

alicia p

2 months ago

I've been using Custom HPACES for probably 10 years for swamp cooler and furnace needs. They are always amazing - punctual, informative, they suggest things that help to prevent issues in the future, affordable, competent, professional, okay with dogs, etc. They are all good, helpful, competent people!

Jeanette DiGennaro

a year ago

M.

11 months ago

Great service as always- Trevor and James were kind, knowledgeable and understanding.

Lawrence Tracy

4 days ago

Very knowledgeable and helpful service staff! I continue to rely on Custom Heating, Plumbing & Air Services LLC for my service needs.

Greg Ortiz

6 years ago

Mark Tapy

a month ago

Quality staff that are knowledgeable and responsive. Able to get all of my needs handled efficiently and with a high degree of detail.

Mary Drawbert

9 months ago

Rusty's Vape

3 months ago

Victoria nevins

8 months ago

Excellent reliable service. I would recommend Custom Heating.

Melanie Calkins

2 years ago

Joseph Zwolinski

2 years ago

John Wessels

2 months ago

Prompt, professional and efficient.
I will call again - this is a go-to.

Trisha Crandall

a year ago

Pat and Brian worked so hard putting piping and wiring around the trim of our house. They were able to hook up heaters and shades on our patio too. They spent 2 days in the heat, working late to get the job done, and even came on short notice to install everything before our scheduled house painting. I can't thank them enough for all the hard work that they did. It looks great and will be a nice space to hang out with friends and family! We will definitely use Custom Heating, Plumbing, and Air Services in the future. Thanks guys!

Shea Shelby

10 months ago

Kay Miller

3 months ago

For years have worked to keep my evaporative cooler running well. Excellent service.

Katie O’Brien

5 months ago

Melony Sawyer

6 months ago

Austin Gohl

2 months ago

Laurie DeHaan

2 years ago

Professional, quick, communicative both in person and via text/email/calls, on time. These folks rock!! They went above and beyond and will definitely be my go-to.

Yasser Najah

6 years ago

Furnace Install:
*****************
I had Mr Dwayne Owner come to my house for a free estimate back in 2008 on installing a new furnace, he did beat everyone's offer and got my business. He offered me 10 years warranty on the equipment and 1 year warranty on labor. The furnace's motor broke within 8 or 9 years later and Custom Heating came and replaced it with a brand new motor that we are still using today.

Central Air Install:
********************
Because of the great customer service and experience that I've always had with Custom Heating, I had to call Mr Dwayne again for a brand new central air install last week and again he offered me a great price compared to everyone else that came to my house. Yesterday his tech showed up as scheduled and installed my new AC unit with a WIFI thermostat that I love, his technicians were very professional, nice and polite enough to answer all my questions, they also worked on better ways to not damage my walls by running all required pipes and cables through hidden spots and avoid any mess in my utility room.

Mr Dwayne offered me 10 years warranty on the compressor, 10 year warranty on the coil and 5 years warranty on the labor.

I would suggest to anyone who wants a free estimate to ask for Mr Dwayne in person if possible and work out the appointment day/time with the scheduler. I'm sure you will be more than satisfied.

I will recommend Custom Heating & Air Conditioning to anyone who is looking for better quality equipment and good customer service.

Will D

2 years ago

Unfortunately, this company is not dependable. They had cancelled on me the day of a couple years ago and again today with no regard for my schedule and the fact I had cleared my scheduled to be at the home for this service. I would recommend going else where.

Evan Davis

3 months ago

AC check. Derek was very knowledgeable and friendly.

Neil Rasmussen

a week ago

These guys and gals are top notch - Dwane and his crew are great

deedeeatbob atbob

10 months ago

Both Dwayne and Derek were very mannerly and explained everything they did or were going to do. All and all it was a very good experience.

Alma Lamas

2 years ago

Robin Andersen

5 months ago

Sarah Coghlan

a year ago

The whole business is friendly professional, and responsive. From initial contact to follow up, I haven't had a single concern. Will call them for any future needs.

Ian Mitchell

a year ago

Delores Gallegos

8 months ago

The service was awesome!!

Caroline Hajjali

2 weeks ago

John N

6 months ago

Rosolino J. Piazza, Jr.

10 months ago

Custom Heating is professional, friendly and on time. I have used the service for installation and maintenance. They always do fine work.

Christopher Rodriguez

10 months ago

Humidifier installation and maintenance

Charles Holt

a month ago

Cleaned HVAC quickly and neatly. Very professional and would use them again.

Doug Wooddell

4 months ago

Less than one year old cooler had a loose pulley. Tech fixed pulley and system works fine. Great job.

John Denver

2 years ago

Our fireplace was not working and I called them and scheduled a service call. The technician came to our house and said the pilot lite assembly would need to be replaced. It was ordered and replaced $495. A few days later the fireplace started to malfunction by cycling off or not turning on. I called them back and the person I talked with said they would note the problem on my account. To make a long story short, some time later I notified them and the owner sent some one out free of charge to investigate the problem. The second tecnician found a loose wire on the fireplace unit and on wall switch, which he easly repaired. He communicated that if there were any problems in the future the wall switch would need to be replaced. The fireplace is now working great, I would use them again, Thank you Custom HPACES.

Regina Meyer

2 years ago

Dwayne was amazing! He was prompt, professional, competent and fair priced! Our furnace was leaking and needed the fan replaced. He did an awesome job. We definitely will use Custom heating again. Thank you!

Kendra Clark

2 years ago

Dwane (the owner) was awesome to work with on our project! We had to install a whole new heating system in our 1915 home, so not an easy job. Everyone that was here for the week was respectful of our home, worked early until late each day, came back multiple times to do adjustments and had great attitudes. Scheduling was a breeze with Brandy. They also made sure we had space heaters before project started, which we greatly appreciated! We would highly recommended HPACES!

Gabrielle Velo

a month ago

Performed various works related to HVAC install. Would absolutely use again and refer them to others!

Mike Jones

6 days ago

I approves this message.

Israel Kalombo

3 months ago

Derek Calkins

2 years ago

Justin Campo

a year ago

I wanted to wait until we had a hot weekend before leaving my review. Happy to report our house is completely cool now. Dwayne and his team did a fantastic job for us. They were very attentive to our needs, respectful of our home, and most importantly FIXED our issues.

J H

3 weeks ago

Very happy with this service! It is always hard to navigate finding a trustworthy company. So glad we chose to work with Custom HPACE. Trustworthy, on time, and solution based!

Suzanne M

a year ago

These people are fantastic! Kind, helpful, and straight forward. No gouge tactics here! Just AWESOME humans doing right by other humans.

Phillip Gersman

9 months ago

Dana Prescott

2 years ago

Seems to me that HVAC services should not cost me more than my lawyer and doctor charge me.

Lydia Fiser

a year ago

Custom HPACES is really great. I would recommend them many times over to anyone. They are quick to respond, fairly priced, and everyone I've ever spoken with has been beyond kind. Before having a new furnace installed this past winter, I got quotes from 6 different companies in town. Custom was not the cheapest (they also weren't the most expensive by far), but they offered the very best in quality and service. I've never once regretted my decision.

jon allor

a month ago

Ben did a great job helping us.

Kevin Covell

2 years ago

I am very happy with the service from Custom HPACES. Five years ago they installed a new furnace in my home and everything has been great. In 2021, I reached out to them again to replace my Evaporative Cooler and they made the experience seamless. They were on time, made great recommendations, professional, efficient and extremely friendly. They lived up to their word on everything. I have used a lot of similar services in the past from other companies ... hands down Custom HPACES is by far the best. Thank you to their team!

Diana Barry

a month ago

Excellent service, on time and kept me informed about the issues involved in the service.

Tamara Whitney

a year ago

Nancy Deutsch

a year ago

Sarah Forrest

a month ago

Casey Broderick

2 months ago

They were extremely oriented towards customer service. When I called for an appointment, they apologized when they were only three days out in the first warm weather of summer. They kept me informed of complications with scheduling that were due to weather, and were very solutions-focused.

John Furjanic

a month ago

In general very good. Would have been good to fix the leak on the water heater valve that occurred due to operating it to empty the unit.

Robert Ralston

2 years ago

Michael Ranallo

3 weeks ago

Paul Lippincott

5 months ago

Very happy with the work done would recommend them to anyone I am greatly impressed by what they have

Dave Sisson

a year ago

Meghan Sommer

2 months ago

Devin Odom

2 years ago

Courteous, professional, and timely. Love this company.

Maureen Wenz

a year ago

Darla Newton

7 months ago

Requested bids from several companies. Custom is the only company that provided the bid in a timely manner and followed up with us.

Payam Khalighi

a year ago

Patti Forthofer

a year ago

Furnace likely was tripped off due to a leaking humidifier from a gunked up drain tube. I had this serviced last December 2020 (same issue). Very responsive company over a holiday weekend calling me back to schedule a service after the weekend.
But, rather than “cleaning” the 7 inch clear tube that is 7 years old with a screwdriver and it seems prone to clogging, why just not replace it? A bit pricey to do an annual check and clean a drain tube.

Katie Nash

2 years ago

We have been using Custom HPACES for a couple years now for our swamp cooler services. Every single technician that has come out to help has been professional, honest, and knowledgeable. We will definitely continue using them for all of our heating/cooling needs!

Bruce Schwartz

2 years ago

After trying a half dozen HVAC providers over the last 20 years I landed on Custom Heating. I've been using them for 7 years now and am very happy with them. They've replaced both boilers and forced hot air heating systems for me and they service my heating systems regularly (I've needed no repairs on anything they've replaced - service is just regular maintenance).

Jason Pool

2 years ago

Dwane and Deon did a great job installing our new heating system. Very professional and friendly. I will definitely use Custom again in the future for any of my HVAC needs.

Jane Jenab

a year ago

Jamie Cheston

4 months ago

Have worked with them for years, consistently solid experience. Anytime any issues have come up with systems (not thru their fault, but unique to our house) they have helped get us back on track right away. Recommend!

Cece Klos

7 months ago

On time. Very helpful

Bob Doi

a year ago

After he told me what was wrong with my AC I asked him to replace my AC because they could not repair it. He said he will ask his boss if he can find a new AC to replace mine that this repair man said they cannot repair. I ask him for an estimate of how much a new AC will cost & he said about &3,000 to $4,000. I told him I can afford to pay the price of a new AC.
He said his company will contact me as soon as possible re; replacing my AC.

Meegan Urbanek

a year ago

They were professional and efficient. I would recommend this company and use again in the future.

dale kehl

7 months ago

Derek and Tanner were very professional, neat, clean and helpful. Our neighborhood loves Custom!

Jack Rouff

6 months ago

Excellent service at a fair price!

mary drawbert

8 months ago

Brock Bose

a year ago

Nicole Blevins

2 years ago

Jennifer Fedewa

2 years ago

Cathy Relihan

2 months ago

Swamp cooler hookup and outside water line installed.

Mark Cutler

a year ago

Michelle Bernard

2 years ago

Our furnace of 30 years finally hit its last puff of heat and we needed an entire new heating system and decided to add AC to the house. Custom HPACES was the best estimate and timeframe so we chose them for the job. Super glad we did!! The crew showed up on time, very respectful and pleasant. They walked through the entire job with us before starting so we knew exactly what the plan was and were prepared for the noise/need to turn off power etc., and they were very patient with our questions along the way!! I would highly recommend Custom HPACES, I know we are already lining them up for the next big job!

David Hicks

a year ago

Brian Clingan

2 months ago

Mike Phipps

3 weeks ago

Mark Blue

a year ago

Had a permanent gas line installed to feed our BBQ grill. Something was wrong with a flat washer in the outside fitting so it was leaking. Third time's a charm but the tech finally figured out what was wrong and fixed it. Thanks for the persistence!

Beth Hunter

2 weeks ago

Michael Connors

a year ago

Absolutely Amazing! Couldn’t be happier!

William Leon

2 years ago

Excellent service as always.

John McIndoe

a year ago

cindy cheadle

a year ago

I wanted the ceiling fan repaired but after speaking with Brian decided to have a new fan installed. He not only installed the fan, he brought it up to code (which apparently it was not) and took the old fan away. He was prompt, professional, and an all around good guy. I will definitely use them again should the need arise.

Dan Weidner

6 months ago

Andy Goodstein

a month ago

Jeff Strom

2 years ago

stephen foehr

4 weeks ago

The crew was prompt, quickly assessed the problems and solved them. They we're polite, kept me informed of each step in the process.

Elizabeth Santee

a year ago

Deon was awesome and professional.

Custom has been great every time I've needed them. They are helpful and reasonably priced. Hopefully I will not need any repairs anytime soon, but when I do I know who to call.

David Hicks

2 years ago

Drew Bauer

11 months ago

This company has very unethical business practices. The original bid for work to be completed was over $700. When bidding they told me that it was at least a half days work. Given that, the price seemed fair. On the day of the repair, the work ended up taking less than one hour to complete. It was clear that they over estimated the level of effort required but refused to modify the price to be a fair market value for the work. I have been a long time customer of them but after this I will be taking my business elsewhere.