They are just awful, I filed a BBB complaint because of it. First, they de-winterized a house for me and burst a pipe because they sent a technician that didn't know how to do it properly. While the water was flooding my house he took his sweet time to mosey on down to the basement and turn it off. 3 of my 1st floor rooms were flooded. The technician got very snippy when I asked him to document the damage, so that I could hold them liable if anythingwas permanent. Then he said the earliest he could come in was at 7:30 on Monday (2 days away) I broke my neck to get myself and my twin boys out to our house only to have to call at 7:45 because the technician still wasn't there. The woman that answered the phone said that there is no way that the technician told me 7:30 because they wouldn't be there until 9 or 10! She then called me a liar.....
All in all, save your money and time and skip this company.