Troy Turnick

3 years ago

After using ARS for several years, I attempted to schedule my service for my A/C. They cancelled twice and then didn't show up the third time. Last straw plenty of other companies out there.

David Thompson

2 years ago

ARS recently installed a replacement furnace in our house. Every step of the process - from quote through installation and cleanup was done very well. All of my questions were promptly answered. The installers were on time and well trained. I will use ARS for my HVAC and plumbing needs going forward.

Tim Tompkins

2 months ago

scheduling was at best awkward, the plumber was excellent

Renee Werner

2 years ago

ARS was very professional and courteous they installed our furnace and air conditioner and took care of all the rebates with Xcel energy for us. I would recommend them highly. We had Mike come to our house to confirm the air conditioner was working properly so we could get a rebate and he was very courteous and professional. Hopefully this will reach Mike’s file because he was very good.

CC

3 years ago

Very efficient and professional - did the annual tuneup on my A/C and furnace. Let me know if a couple of items needed now or on the near future but no pressure whatsoever. Very good experience. I will use ARS when the 25 year old furnace goes out.

B

9 years ago

Very prompt and very helpful service. Sadly you'll have to negotiate with them because their prices are sky high. A great company otherwise. Mike C had to come out about 3 times to finally get the problem fully repaired, but they were so quick and never charged me a penny on the follow ups.

ThornOfa Rose

a year ago

Devon H was a great technician. He was early, very professional and detailed about new the water heater. He's needs a raise cause he worked so hard to make sure it was properly installed. He laughed I was excited about the drain pan but our old one was old and ruined the floor underneath. Thanks once again for th great service.

Kimberly Schissler

9 years ago

Called ARS for assistance with plumbing at a rental property, after another plumbing company we hired failed to do the work they promised. ARS was able to get someone out right away. Technician Stephen D. showed up on time, was courteous and explained everything. He gave me a quote up front and the price when the job was finished was the same, no hidden charges. We will absolutely make them our first call nex time.

Sonia Mattson

7 years ago

Ronald (RJ) Giroir was very good. He knew within minutes the source of my problem. He explained to me what had to be done and the cost. He fixed my problem in a very efficient way and was very pleasant. He explained to me what I needed to do to help control what was going on in my drain lines and let me write all instructions down for my reference. I would definitely recommend Ronald as a technician.

Summit Washer

8 years ago

Excellent service, Bob the salesman was so helpful and nice. The technicians Paul and Richard did an amazing job with the install. No one would return our calls to install an AC in conifer but ARS was happy to help and we are so glad we went with them!

Thomasina solis

2 years ago

This company was great. Called on a Saturday saying our heater was not working. They had someone out by Sunday evening to fix it. Kwang was very friendly and professional. Did not try and sell us anything we did not need.

Erin Fleschner

7 months ago

I would not recommend ARS. Here’s my experience:1. ARS installed a new HVAC and AC in my home, and coordinated with me to schedule inspection2. We failed inspection3. I emailed the ARS HVAC install coordinator alerting her we failed inspection and we needed the issue fixed. She did not reply, even after several follow ups. I proceeded to call the ARS line directly, and worked with them to schedule someone to come out to address the issue.4. On the day ARS was scheduled to come to our home, no one arrived. This happened two more times. So in total, there were 3 occurrences where ARS was scheduled to come to my home (when I stayed home from work) and no one showed up.5. On the 4th attempt ARS finally showed up and we’re completely ill prepared, they did not read the inspection report to understand why I failed, and did not have the appropriate tools on hand to address the issue. After another technician showed up, they said the inspector failed to see something and that I should pass inspection now.6. I reached back out to ARS to schedule inspection, and once again 4 of my emails were ignored. I tried to call the HVAC coordinators number as well, but no one ever answered.7. I called ARS, told them I wanted to speak to a manager. They said he was gone for the day and they would have him call me back first thing tomorrow. He did not call, instead the individual who ignored over 6 of my emails (4 for the schedule, 2 from the initial failing inspection) finally messaged me back. I’m still waiting to speak to a manager about my experience, and to have inspection rescheduled.Working with ARS has been extremely frustrating and difficult, I would not recommend them to anyone.

Mark Lilley

9 years ago

Keith is amazing and provided us with excellent customer service. Our furnace had been going out over the last few days (the coldest days of the year) and my wife called ARS while I was at work and Keith arrived to inspect the furnace and he did so thoroughly to troubleshoot it. He had begun to give my wife a list of items that needed to be fixed and provide her with several options when I got home. Keith was extremely patient while he went over everything again for me so I could get caught up. He showed me the problem areas, was very knowledgeable and explained everything. He then went over the list of options for me and was helpful with details and benefits of each option. Keith also provided us with helpful maintenance information regarding our water heater and supplied us with instructions for maintaining that in the future. Overall, my wife and I would most definitely recommend Keith and ARS for service. He is patient, thorough and nice and he really took care of us. His kind of customer care, sadly, is rare nowadays, and we appreciated everything he did.During the install Mitch and Steve were friendly, helpful and answered all my questions. They were professional and clean and were finished exactly when they said they would be. Overall, we are very pleased with the entire team's service and professionalism.UPDATE AND NEW REVIEW 2/20/14 - It was time for our free annual review of our newly installed HVAC system. Brennan came out this time and was very friendly and gave me good advice on maintaining the furnace. He answered all my questions patiently and made some adjustments to the system. Great service, great people, great company.

Marcia Weitala.

10 years ago

I had a severly clogged up shower drain with drainage from the adjoining toilet - YUCK!!! Stephen D. came out last night and said it would be no problem fixing it. He did an excellent job of explaining the problem and kept me aware of what he was doing to correct it all along the way. I was very impressed with the service received and have already recommended ARS Rescue Rooter to several friends. Thanks, Stephen, for the excellent service.

Steve

3 years ago

Jacob came to clean my tankless water heater and found one of the valves was not working. He ordered the new valves and came back to change them and flush the system. I feel confident that the job was done correctly and my water heater is running quieter now (tankless water heaters make a motor noise). Although the service was not cheap, there were no shortcuts taken. I appreciate the work Jacob did and the recommendation from Tammy at ARS.

Sakura Thomas

5 years ago

Bob and all the guys from ARS were great. Bob was so helpful and product savvy ,totally making my decision to go with ARS very simple. I will totally use this company again ,
Ellen Smith

Ruwan Jayasumana

3 years ago

Their dispatchers will consistently delay giving you a quote, insult you, and for what? A 12k quote for their most basic AC unit. Go with a smaller, locally owned business who will charge half the price for much better service.

Mark Skender

3 years ago

My technician Mike was Great. Actually, this is the second time we’ve had Mike come out to check our furnace and air conditioner. He was very thorough and explained what he found. I highly recommend him.

Charlie Stevenson

a year ago

Chris was a professional and thorough plumber. He put the extra effort in to ensure that our blockage was removed. He was also friendly.
I’d recommend them for future plumbing work.

iain Davis

6 years ago

I was a repeat customer until today but this is the second time they've let me down. Scheduled an AC service between 1 and 3. Moved meetings so I could be home. Got home and they called to say the tech couldn't come due an emergency call out. First, it's 75 deg today - not sure how there could possibly be an HVAC emergency today. Second, customers have jobs, that's how we can pay for things like HVAC maintenance. You can't mess customers around and expect to keep them. The technicians are very good at this company but if you over extend them due to poor management you'll lose business.

Cruz Y Georgia Miramontes

9 years ago

Jeremy was great was here quick and did a great job, even cleaned up everything, and something that was very cool and important to me as a parent he had a lot of patients and was nice to ALL 4 of my kids an answered everyone of there questions one after another and still was smiling when he left. That means a lot to me all in it's self.So please tell him thank you and keep up the good attitude it helps us as a customers that he was happy (even late at night) when he came to the door when we are stressed over the situation of the mess.I will let everybody know and this will be a number I keep on hand and yes I will ask for Jeremy W.Thank you,Georgia and family

kenneth subala

9 months ago

They do quality work, we've used them twice. Once for a furnace, then an A/C and a humidifier. Whole home humidifiers definitely make winter more tolerable.

Amy Andrews

3 years ago

Our technician was friendly and knowledgeable and early. He suggested another service we should take advantage of with our home protection plan and ARS had the other technician out in less than 30 minutes. All services and very well. A complete turn around from about a year and a half ago when we couldn't get a technician to show up or ARS to even let us know. Great improvement!!

Yvonne Newell

2 months ago

Service: Furnace & Air Conditioning Tune-UpAlthough my technician, Michael Carroll, was very cordial and professional - Don’t waste your money! This is in no way a tune-up as they don’t do a darn thing, they don’t do anything, but poke around! It’s an inspection, not a tune-up. They call it a tune-up but as an inspection they list everything that is in good, fair, or poor condition. That’s it! They don’t repair anything, add refrigerant, they don’t do a darn thing. So, needless to say, I feel totally misled by their use of the term “tune-up.” This is 100% a total bait and switch.

Andrew Breen

10 years ago

Paul drove all the way out to Boulder from Denver at 11PM to deal with my flooding kitchen sink. He was friendly, extremely professional and went above and beyond to not only fix the issue but help me clean up after it. I recently underwent knee surgery and couldn't bend down to clean the flooded under-sink area or dump the numerous buckets of water that had filled up prior to Paul's arrival. He handled it all with a cheerful attitude and a smile on his face. I will definitely use ARS again and recommend them to everyone I know.

mike weldon

2 years ago

The installers were professional I’m very respectful of our home. They cleaned everything up after they were done and walked us through each part that they installed and what it did. Overall great experience

Connie Bates

3 years ago

Gerrordo arrived early which I appreciated. He was very courteous and knowledgeable and explained to me about a UV Light which would help because I have asthma. He also gave me a brochure to show my husband. He explained to me about my air conditioner after he checked it and asked if I had any questions all around he did an excellent job!! I also liked the uniform he looked very neat and professional. I will talk to my husband about the UV Light which I'm leaning towards and would want Gerrodo to come and explain everything to my husband if we decide to have it installed since he has already been here and he can install it.

Ed Aragoni

a year ago

Technician was professional and knowledgeable. We would use him again.He wore a mask for COVID-19 precautions. We had scheduled our yearly HVAC maintenance with ARS.

Bob Magin

a month ago

ARS/Rescue Rooter’s David is an expert technician in ductless mini-split installation. He knew how to problem-solve our retro-fit AC installation and did an outstanding job in properly installing our ductless 9w9w9w12w mini-splits and heat exchanger system. We give him our highest recommendation for this type of work.

Michael Van Cleave

4 months ago

Outstanding service from James! Very professional and knowledgeable!

Maggi Willis

7 months ago

Mike was professional and answered all our questions. He tuned up both furnaces in a timely manner, making sure they were in good working order!

Kimberly Hinton Farrier

5 years ago

Update:Well, it took a total of almost 10 months but after two separate techs came out for the July problem it was FINALLY resolved and (knock on wood) we have not had any issues since.It turns out the initial install team forgot to remove a tab to the pump that keeps our attic floor from flooding which caused the safety mechanisms to switch on to shut the system down.The resolution of all of this actually upped my rating by a star. Although we had to go back and forth a ton to get a tech out, and for all of the headache, ARS management was always friendly and supportive, and they stood by all of their guarantees. They sent out two techs free of charge. They did not solve the problem within 24 hours and we received our guarantee check within a few weeks.I had a second company (competitor) come out on my own dime to double check the work and he gave it a clean bill of health.While it was still tough having so many visits and so many problems to get this done correctly and I was really disappointed in the install, I really appreciated that at the end of the day the company stood by their promises and made it right.---Terrible experience overall.I went through Home Depot and they subcontracted to this company, and I wish I would have gone through Costco instead.While all of the customer service representatives were very friendly, our installation of a heater and A/C unit was an absolute nightmare. The installation was fraught with problems from the start, when due to a communication issue an electrician was not contacted to do the necessary work. The service folks quickly rectified that situation, but because of the short notice,the electrician had to come back.After the electrician came back, no one contacted the drywaller to repair the cut he had to make to the wall, and I ended up having to schedule this myself.From there, the nightmare continued. Although from the get go we let everyone know we did not have a ladder, they forgot to leave one for the inspector so we failed the first inspection. The inspector came back a second time and was able to access the installation. It was done incorrectly and we failed again.The ARS folks sent out the same guy to correct his mistakes, and he spent the entire visit complaining about the inspector. After an hour and a half of work, he represented that the problem was corrected. It was not. We failed the third inspection.Keep in mind, it was difficult to reschedule all these inspections because only one person in the office has this information and if she is out, you are out of luck (even though by the third inspection I found out it's just a number you call with the city to get it set up and ended up doing this myself by the end).After rescheduling our fourth inspector visit, and having no one show up, I rescheduled the fourth inspection myself. At this point, I got a manager involved and let them know if it failed again I would be asking for a full refund. They sent out a new team this time to make the repairs. As this visit was ongoing, the inspector appeared for a fourth time. I overheard him instructing this team how to get the installation up to code. The inspector finally passed us, but he told me they nearly failed again. This repair took nearly four and a half hours.Overall, it took us nearly two months and over eight visits from ARS/subcontractors/inspectors. If I could do it all over again, I would choose a different company!!!7/9 - The saga continues. Our A/C has started working only intermittently over the last two days, with the outdoor unit only kicking in sometimes, and mostly just the fan running. At first I thought maybe this was a Nest/Xcel issue but when it was 80 degrees inside at midnight (in the mid-70's outside) and A/C stopped working again I called the 24 hour line. It took almost a week, lots of back and forth, and two tech visits, but they finally made it right!

Yolanda Furgason

a year ago

My service technician Mike was very professional, he arrived and he had his shoe covers on as well as his mask. He went over the service request and I showed him my furnace. He inspected and turned on the furnace, he checked the function of the system. Everything checked out fine the company takes check or cc. Also ARS installed my furnace five yrs ago, they were professional then as well as now. Thank you ARS

Cameron Nyman

6 months ago

I booked and confirmed a 9-11 time window for a water heater replacement today. The initial scheduler refused to provide a ballpark for the cost of the job, but I was directed to them from Lowe’s so I trusted it would be fair. At 10:48 am after nearly two hours of waiting (with no update from them) I called for an updated eta. I was then told the actual time window was 10-2, even though I’d been given different info. I again followed up on a ballpark price, and was finally given info ($1600 plus an additional $1000 if I needed code updates). So $2600 for a job in which I had already purchased the unit, so effectively, they would have charged me $1300 an hour for a non complex job. Having wasted now nearly 5 hours on these guys, I’d recommended highly that you do not book with them as they don’t respect your time, and any organization that is intentionally opaque about pricing obviously is not being above board and fair. Predatory and unprofessional, take your business elsewhere.

Jahnavi Stenflo

2 years ago

We had a wonderful experience with ARS Rescue Rooter. We worked with Nico who was spectacular in his attention to detail and customer service. Juan and Ron(? I think it was Ron) came with a couple of other guys to repair the sewer line and install clean-outs. Their attention to detail was great and their skills were impressive. We highly recommend ARS!

Ray Zabielski

5 years ago

Plumber canceled appointment within 10 minutes of setting up an appointment.They set up an appointment for a clogged kitchen drain, waived a trip fee after I was told at end of setting appointment of this fee which I appreciated the waiving of the fee. But then someone called and canceled the appointment saying they had no one available to come out.Wow?

Jeffrey Sorensen

3 years ago

Received a call with the specific time, and Mike was there as expected. Spent quality time checking the thermostat and heating /Blower units. Had options for today as well as future needs. Price was right without pressure to upsale on products or services. Will be using him again in the future.

Remell Parker

3 years ago

I received good customer service professionals from setting appointments to service provider, responsible for up grades on the unit heating and cooling systems the best solution for are needs. This was a on time service and will recommend this to anyone, good value.

Marty Mock

8 months ago

We are very happy with how quick ARS was able to assess and install a new furnace after ours kicked the bucket. All the ARS employees were so professional, clean and quick.

Chelsea Sherman

9 months ago

Would not recommend. They rescheduled on me 4 times. It took more than a month for them to finally show up. The first time they canceled I didn’t receive a phone call or message, just a no-show. I was left waiting from 2pm-6pm multiple days. Will be getting my units serviced elsewhere in the future.

Ute L.

9 months ago

Friendly service and communication. I had my furnace serviced on a $69 special. No trying to upsell me. I will definitely consider them when it’s time to replace my furnace.

Vickie White

a month ago

A gentleman came to my house. Showed up on time. Showed me what the issues were. Went retrieved parts and fixed my air conditioner the same day. Great service nice people

michael villarini

3 years ago

Scott N arrived to the house and was very clean and got the job done very quickly. He was very knowledgeable on what was wrong and diagnosed the problem quickly and got to work. He was very friendly and told me everything and more about the issues. Would highly recommend Scott N to any person that needed plumbing. Scott you’re the best. Thank you.Mike and William brighton co

Enchanted Imports

6 years ago

Great service all around! They called and were able to make the apt early on a super snowy day. The service tech Alex was awesome. He solved the problem in the most cost effective and timely way. He explained everything and encouraged me to watch, he was very kind. He also recommended a natural enzyme product to prevent problems in the future. It really seemed like he and ARS had our best interest in mind. I'd use them again without a doubt.

Norman Brand

7 years ago

The response and service was great!! The only problem was paying over $500 for a Capacitor that you can get for less then $50 at a hardware store. I understand the call out fee and the labor but that is way too high.

Darek Bruzgo

7 years ago

Very professional service. I was quoted an appropriate system for my house, without high pressure upsale. I would highly recommend Bob F. from ARS for your HVAC needs. All my questions, concerns were answered to my satisfaction. Professional from initial call, house visit and follow up.

Robert Brown

a year ago

ARS seems to be a good company. The installer was on time and the quote was accurate. The water heater was installed as well on time and is working great. I would recommend ARS installation for all your plumbing needs.

Brian Ennis

3 years ago

Zach was wonderful. We have a 55 year old multistory house with multiple problems. He quickly evaluated the issues and provided well thought out solutions. Including explaining why a couple of my ideas could provide catastrophic results.Detailed cost estimate was provided and all work was completed on budget.

Mauricio Godoy

7 years ago

I am a property manager in Denver and I can say that they have an excellent service, very professional and solve drain issue in time. I would recommend ARS to everyone. I will call them again in the future if I encounter another plumbing issue.
Thanks ARS.

Brad Aefsky

11 months ago

I received a quote over the phone for $1,900 - 2,100. Once here, the tech, Aaron, estimated another $800 - 900 coming to $3,000 total. I told him no. Then I received a bunch of attitude. On his way out he told me to enjoy the showers. I'll never hire this company.

James

5 years ago

I have once again put my faith in ARS, a Home Depot service or lack there of provider. The only reason I gave them one star was that it's the only way to review. I went to Home Depot for Rheem and ARS installed a Carrier furnace. A furance that Home Depot says they will warranty for parts and labor for the next ten years. But upon calling ARS once again I got screwed. They gave me an appointment and 45 minutes after the window they called to cancel. Then had the nerve to ask to schedule another appointment for the next day. I have no intention of letting them into my house again. My family and their comfort is not going to fall into their hands again.Btw if you may see this on other social media as I can not be certain that it will stay on this one.

James Phelps

a month ago

Herb explained everything in detail that he checked and offered suggestions that will help save us money in the future.

Yedra Zorra

6 months ago

I hired this company to come relight my pilot light. They got it lit and left. Two days later, I smell gas coming from the heater. THEY BROKE the gas valve used to light the pilot! And when I called about it, they tried to deny that it's their problem!! They left me in a gas filled home for two days and now they're leaving me without gas or heat for two more days because they can't make a phone call to the technician that is qualified to work on the issue!!DO NOT USE THIS COMPANY!!!

karen brown

a year ago

My existing furnace configuration made it very challenging to install central air, but ARS made it work and did an excellent job. I'm very happy with it.

Effendy Liu

a year ago

Be extremely careful when using this company. Our 3.5 years old Carrier furnace stop working. Had them came out to inspect and they told us that the fan motor was bad. We advised them they the furnace is still under warranty but they refuse to acknowledge, quoted us almost $1,400 to repair the furnace. We were tempted to just get it done. It's winter and it is cold. But luckily we had another company (Allied Heating) came out for a 2nd opinion. They quoted $680 to repair (which is literally half the price) and called Carrier Warranty Department to verify our warranty situation and guess what the furnace is still under manufacturer 5 year parts warranty. We only pay for labor.So folks ... be extremely careful with ARS/Rescue Rooter. They will pull a fast one on you without hesitation ($1,400 vs $680 ... come on) and took advantage of homeowner needing help to restore heat quoting ridiculous price.I called up the Service Department, spoke with Elba Ramirez and gave her the feedback but obviously was not appreciated. We also told them their technician broke the furnace door knobs .. but obviously they denied the responsibility.Hope this bad experience does not happen to others.

Tom Fox

8 years ago

ARS always does a very professional job when repairing my money pit home. I appreciate all of their workers, and Ben P is no exception. He quickly repaired a long time problem with a toilet and left the bathroom in better shape than he found it. I will definitely continue using ARS for my plumbing and HVAC needs.

Myron Larson

8 years ago

Very good service and Mike was very knowledgeable. I had a Furnace tune but he also took the time to do a AC tune as well.
I went through Home Depot on this but i would suggest even a direct call. I never trust anyone in my home for service work but Mike is one of the first I would trust

Luke Siekmeier

10 years ago

Two for two. This is our second service call from ARS. Once again, I'm very impressed with the level of service and professionalism of the techs. This latest service call was part of a service agreement I have with ARS. They initiated the visit and called me to schedule a time. So much better than other service plans where the homeowner has to remember to call for an appointment.

Wes Siebert

2 years ago

Called ARS in the evening because AC was not working at my house. They were at the house within 2 hours. Gerardo was very polite and professional. He quickly diagnosed the issue and got the house cooling down in just a few minutes.April 2021 - Jerry and Don installed an air scrubber for us. They were very friendly and knowledgeable. Don took extra time to discuss smart thermostats and different options for splitting cooling/heating for upstairs. Really appreciated their input.

Nariman Movaffagh

3 days ago

Issac was very helpful and professional. Thank you!

Mark Bolus

3 years ago

I've had Hvac maintenance service from Gerardo. He's professional about his work, did an awesome job for the AC tune up. He identified some minor issues and recommended some things about our unit which it make sense on how old the unit is. Overall, I'm completely satisfied with the service!

christine taibl

2 months ago

I have a call into Lowe’s. I booked this company through Lowe’s. I took a half a day off of work to be here.I was told there was no charge. They tried to charge me $99 to come out then they said they would waive the fee. Then they went on to say it would be approximately $800 to put Freon in the AC unit.CROOKS!!!

Patty Toler

9 months ago

Aaron did a great job. Quick and efficient, knew what he was doing and explained everything he did.

Daniel Vulcan

9 years ago

Technician Keith P. came to give an estimate on my two furnace systems and he was really helpful. The two units are still running okay for the time being but being old (14 years old) it lost its efficiency and noisy, too. He explained everything in detail like the heat stress marks on the boards, the drywall dust could bust one of the furnace, etc; but the cost is kinda over the head right now so I cannot proceed with it. Keith is professional and not pushy at all when it came to sale which I really liked.

Scott Beckman

4 years ago

Called to ask them to send someone out because my condenser unit was flooding and damaging the hardwood. They said they prioritized it and would send someone the next day between 4 and 8pm. At 730, I called and they said they'd accidentally scheduled me for the next day. They reprioritized and said someone would be at my place at 8am. Called at 9am and they said they had scheduled me between 8 and 12pm. The tech finally showed up at 11am but instead of fixing the drain (what I needed), he refused to do any work until he could service the entire AC, including the rooftop unit (even though it had been serviced a month ago). That appointment would have to be scheduled even further out. Basically, this was a mess from start to finish and I've decided to go with a different company - I recommend you do the same.

Elyse H'elyse

4 years ago

I had a company come and diagnose my furnace with $3,390 worth of repairs and I had ASR come do a deep cleaning and recheck for a second opinion. After the cleaning all worked just fine and it passed all inspection! I highly suggest this company!!

Andy Cochran

3 years ago

I don’t really know that writing reviews serves much of a purpose, but I do want to warn potential customers about this company. I had a technician out here to examine one of our rooms, which wasn’t cooling down at all. He looked around for a couple minutes and very glibly said “You’ll never be able to do anything about that room” and charged me (with just as much glee) $80 for a less than 5 minute visit. I understand that the technicians time is valuable but charging someone $80 for a 5 minute visit when they offered no help doesn’t feel ethical to me.Seems like the technician or appointment scheduler could have asked one or two questions and saved him the trip (and me $80). Apparently all he needed to see was that we have a finished basement to realize we weren’t going to be able to fix our issue.Very disappointed.

Cynthia Penate

2 years ago

I had my A/C unit and brand new Furnace installed on April 8th, 2021. The installation team was amazing, they were fast and professional. April wasn’t too hot so the A/C seemed to be working, but once we started May I noticed it wasn’t cooling on hotter days and my thermostat kept giving me a delayed message and shutting off. I had to sit through the first heat wave with my two young children and my grandmother who just had knee surgery, in a 82 degree home with my A/C running. When I called they didn’t have any openings for another week, when the tech finally did come on 6/25/2021 he seemed irritated, he replaced the furnace filter, added refrigerant, and watered down my outside unit. As soon as outside temperatures hit 85+ I noticed the A/C still isn’t cooling so I called called again. Once again they sent a tech out, he suggested my return vents needed to be moved to the top of my wall to help pull out the hot air. Again I waited until another tech could come and move the vents. Now I have vents on the bottom of my wall as well as the top of the wall, I have these ugly covers that I have to rotate summer and winter. Summer I cover the bottom vents and winter I cover the top vents, I’ve never heard of such a thing but I guess I didn’t care too much as long as it worked. I could feel the cold air circulating a little better but still our temperature was only going down to 77-82 degrees on hot days and I still keep getting the delayed message then my A/C turns off. I called again, I’m waiting on a new tech to come out today to take another look, let’s see what else they say. It’s honestly been a nightmare for me! I’m paying $12,662.00 for an A/C that hasn’t worked ALL summer. My husband and I are so upset, I’m hoping they fix it today but unfortunately we’ve pretty much lost all hope in having our A/C working.Response: I already spoke to Elva, she doesn’t know what’s wrong with the A/C either. She said Friday that she would check with someone else about the Delay message I am receiving, I spoke to her this morning and she’s sending out another tech but still doesn’t know what the delay message means.

Sylvia Aguilar

2 months ago

Great service by the tech for AC tune up

Sid Gregory

a year ago

Had a leak on the house pressure regulator. Our guy showed up in the promised window. Quickly found the issue. Made the fix and was gone. Very professional letting me know what the issue was, how he was going to address it and if I had questions.

Joe

a year ago

The plumber arrived and said he didn't have the necessary tools to do the job, shrugged and left. What the heck?UPDATE: They just left a voicemail trying to collect $950 for services rendered but they never did anything! BEWARE!

Donald Wern

4 years ago

Outstanding technician. Professional, knowledgeable and skilled. Happy to welcome him back to do any work I need done on my HVAC. I also plan to have a return visit to have him replace a hot water heater. Good job!!

Eric Lawson

9 months ago

This would have been a 5 star rating with exception to dispatch not coordinating with the techs well enough. I had an 8-12 window on a Saturday, nobody showed or called. I called and it was promised that I would be first on the schedule Sunday morning. James was the best! He was on time and handled exactly what needed to be accomplishd, and I am satisfied. It's ok if things are not perfect, but communication is key. I'm gratefuI to have this gentleman work on my system.

Domingo Washington

8 years ago

Wow! I was amazed with Robert's professionalism, knowledge and world-class customer service. One of the things that separate a good business form a great business is outstanding customer service. Robert provided that in spades.I contacted ARS Rescue Rooter due to a cracked external leaky water faucet. I attempted to repair it myself...but didn't take into account that the homebuilder soldered on the water tap rather than using teflon tape. So after (lots) of torque generated by me I broke the line running outside! ARS was able to come the same day and help me with this problem. (I thought ahead and turned off the water to the house...so it wasn't all bad.) Robert also inspected my water heater and discovered the anode was completely dissolved(!) so he also was able to perform preventative maintenance for us prior to a new problem presenting in the future. (Thanks!)All in all I am completely satisfied with ARS Rescue Rooter and I will not hesitate to call on again if something else comes up in the future.

DEWAINE WIEDERMAN

5 days ago

Collin was very, very good. Thanks!

Kayla Mumby

3 weeks ago

DO NOT USE THIS COMPANY! They installed our Rheem furnace less than a year ago. We used them after buying the system from Home Depot. The system stopped working so we called for a service call. This company said the warranty wouldn't cover the issue because our whole mother board was bad and we needed a new one for $2,200. We just had EagleCrest out. They said it was “the cheapest part to replace” on the system. He replaced it for $100.00. ARS Rescue Rooter appears to be scamming people. Be careful!

M. Richardson

8 years ago

Jared from Rescue Rooter was fantastic. He was very kind and down to earth. I didn't feel like I was in a high pressure sales situation at all, which was refreshing. He walked me through all my options from beginning to end and he was able to work with my budget. I couldn't be happier with that level of service

MICHELLE LYNNE CLIFTON-NETTLES

3 months ago

The young man I believe his name is Andra or Andrais ( I'll find out ) but he came today to fix my drains and was all the above comments and then some. Thank you for sending him to us. I'm be commenting on this comment again with his name Thank you

Gisele Read

7 months ago

My husband noticed water condensing around the new furnace, so we called to have them come out. They were out the next day, as promised, and on time. They found a few of the grommets needed to be tightened. The repair/maintenance was done in just a few minutes. We are so happy with ARS!

Zach Nigut

10 years ago

ARS Rescue Rooter has always done a great job for us. The few times we have had issues, they are quick to respond, friendly and reasonably priced. Paul S, came out today for a FREE 40-point general inspection and was on-time and very knowledgable. He helped point out a few things we can do to prevent issues in the future. We appreciate the service that ARS Rescue Rooter provides us.

Hollie

3 years ago

Not. Impressed...negative stars! Made an appointment on Monday, which was set for Wednesday 4-6pm. Received a call 15 min before appointment informing me that they had overbooked and would need to reschedule. Rescheduled for later that evening between 8-10pm. No call, no text, no show. Called the next morning to find out what happened and no one could give me an answer. Another appointment was made, tech arrived Thursday diagnosed the problem, no parts on truck & was told I was going to have to reschedule for repair. I was scheduled for Friday, 9-11 am, I arranged for someone to be home was told that parts would be available and that I was going to be the first service. Well...nope, not true because the technician didn’t arrive until 1:15 pm! He was running late because of earlier appointment & didn’t have the parts that were needed. So, the person that I had asked to be at my house before 9, ended up waiting nearly 4 hours before anyone arrived. Oh, by the way this all was to AVOID sitting in a cold house when the temperatures dropped to below 20!

John Chillemi

8 years ago

I didn't have my work done here. I called on Tuesday to set up an appointment for Friday between 6 and 8 P.M. I called at 6:30 on Friday because I had not heard anything yet and I am not on the schedule apparently. So the girl I spoke with gave me some attitude because I was unhappy and displayed it. She told me that they could get me in same night still between 730 and 930....Long story short, come 940 I called because still nothing.I got a call back from Brittany again with more attitude - the problem here is that I have little kids and the bathroom that is leaking is in their room. I'm sorry I can't keep my kids up all night when you can't make your 2 hour window. I won't use your service and I will make sure I tell my friends and family how friendly your rep was.

Gabriel G

3 months ago

On time, friendly, were not price gouging or trying to sell anything, would recommend

Miranda Glasbergen

4 years ago

Jacob and Ruben did a great job installing an electric water heater for us. They were professional and considerate, and seemed very knowledgeable.

Corey Nelson

a week ago

Dylan was very profession when responding to me and answering all of my questions. Will definitely be using them again in the future.

Joseph Oakes

4 years ago

Jacob came to our house early, diagnosed the problem and fixed it. We were very happy with his service, knowledge and advice. He was very professional.

Stanley Gaddis

4 years ago

Mike arrived on time and he performed the annual furnace check up.He also instructed me the correct to install furnace filter and humidifier filter.Outstanding service call.

Lee (BCalicore)

8 years ago

Benjamin P. was excellent. We had a clog somewhere that caused all of our toilets to have issues. He had great customer service, great technical work, and very quick and efficient! Would definitely use him again.

Frank Kotulak

5 years ago

I give this rating because I don't know what their service would have been like. I have a leaky water heater so I need to get help. I was put on two - not one - computerized phone trains and still no one answered my call. I hung up and went with another company that actually answered their phone in about 15 seconds. This review is more directed to the company. Your in the emergency business. Regardless of the efficiency or cost saving by not paying for a more responsive system you are doing yourself no favors. I must mention that someone actually contacted me after the fact about 1/2 hour later. Sorry that won't do!

Jessica Lebron Morrissey

5 years ago

Nathan came to fix our furnace after having to call ARS for the 4th time in less than 2 weeks. We had ARS install a brand new furnace, water heater, and air conditioner back in May 2017 and have had numerous issues with the furnace since then. I appreciate the concern and responsiveness of the office staff when scheduling a call for service, even when it feels like I'm a broken record having to call about the furnace failing every time. Nathan was great and got our furnace repaired before the temps were to drop further this evening, especially with a 5 year old and 9 month old at home. Thanks Nathan and thanks ARS!!

Marti Friend

7 years ago

Ben P. did a very good job of diagnosing my sink problems, keeping me informed of options and prices, too.The prices were reasonable and Ben always gave me the option of how far to go with his repairs. However, he was delayed a few hours from my original appointment window. Whether because Ben was involved with a difficult repair before mine or not, I was not happy. Promptness is a plus in my view.

Lois Walton

8 years ago

Aaron L. did a great job and was very professional and personable. We hope we don't need him, but we would definitely call him again! We felt very comfortable having him in our home.

Peter Stokes

4 months ago

Jessie showed up on time, did good work, and explained things in an understandable way. Will definitely call ARS again.

Kyle Miller

3 years ago

We recently had ARS come out to helpus with an issue we were having with our furnace. Mike was the specialist that helped us and He was great. Very polite and immediately put on booties as soon as he came into the house. Mike listened to what issues we were having and fixed them within 30 minutes. He was on time and actually knew his stuff. Couldn’t be happier.

Ryan Hafer

2 years ago

Poor scheduling and communication. Technicians try and drive up pricing.Unable to perform a simple AC tune up or routine maintenance of a condo air handler. After rescheduling once (not a problem) the technician upon arrival to the second appointment was not able to perform the scheduled tune up due to lack of equipment at a residential property. Simple expectations of being able to perform a tune up and communication to be able to perform said tune up were not performed.This has happened the past three visits including this one and i have worked through it each time. This last time was enough to never go back to this vendor. They have not learned from their mistakes, made improvements to their process, or been able to perform the tasks without a significant struggle each time.

Angelo Genovese

8 months ago

Lousy customer service, rescheduled multiple times on same day of visit isince November with same excuse. Tech was out for 20 minutes and did basic service check at furnace. Not worth waiting all day for visit when we were allegedly #2 on visit list per customer service.

Vernard Bufford

6 months ago

The technician Jessie couldn't help because i had a failed grouting problem but he took the time to show me what was wrong. I thank him for being professional and helpful. He didn't charge me the fee and i am thankful. Thank ARS AND THEIR TECHNICIANS. SINCERELY VERNARD BUFFORD

Matt G

8 years ago

Respectful, friendly, and professional. Bob Fuchs was great at explaining our options and was respectful of the fact that we had a baby sleeping up stairs. They were also great at making appointments within 24 hrs.

Jen L

5 years ago

I called and scheduled an appointment for the next day, Saturday. They called that morning and said the Saturday appointment was rescheduled for Sunday 10-12pm as they did not have a tech available. I called on Saturday to confirm the window. On Sunday morning, I received a vm that the appointment was cancelled because they did not hear from me. I called back and was put on hold because the rep could not locate a dispatcher to find out what happened. After waiting several minutes, the rep asked if she could call me back. I asked that they not contact me. I would not recommend doing business with this company as they are unorganized and unreliable.

Lynn Hume

7 years ago

Tristan Salas from ARS Rescue Rooter Colorado was the installation technician who installed our new furnace, air conditioner and water heater today. Simply put, he and his team did a fabulous job! Thorough, attentive, tidy, conscientious are just a few of the words that aply describe Tristan. He is the consummate professional. It was a pleasure doing business with ARS and Tristan.

Judith Landsman

5 years ago

ARS was first to respond to an emergency sump pump failure and alarm at my home. Andon was fast and conscientious. He explained everything to me, what went wrong and why, showed me the problem, and explained the charges. It was great to receive a 10% senior discount as well. Would not hesitate to use ARS Colorado again.

Eric Swanson

a year ago

Jacob, Paul and Ty did a fantastic job! They did the work fast and cleaned up afterwards. They were respectful and courteous. They explained what they were doing every step of the way. The salesperson Nova was great too.

Brian Reece

7 years ago

I have spent a lot of time doing plumber jobs, I can tell good work from sub-standard work and Jason Condray of ARS, does good work. He comes to work, diligent and determined Jason is on task and focused on the duties at hand.With Arons' help, they were able to replace a faulty water heater with a new one in rapid fashion and left the work area clean.I got good service at a very reasonable price, which seems to be harder to find these days, as related to the problem I had with Sears failing to deliver the new water Heater I had purchased. I finally bought one from Home Depot.I had attempted to coordinate the delivery of the water heater with the Plumber to install it, obviously, with the water heater not being delivered on time, it made the coordination more difficult, Jason and the staff at ARS were very understanding and helpful about working with me to get the job done.I am happy to recommend ARS and Jason for all your plumbing needs, I will definitely call them again for mine.

Mikaela Chandler

3 years ago

Mike saves us $1500! In 5 minutes he could already tell that our HVAC system would require a lot of custom work so recommend a cheaper more functional product.

Dylan Lovelace

a year ago

It is not often I would write a complaint about an HVAC company. However, as a property owner I feel obligated to let the Denver community know to never use this company. We used ARS for an emergency call for one of our properties in the Aurora area. Upon maintenance taking a look, they quoted us $7,000 for a repair of some parts within the AC unit.That being said, we called two other contractors and had them go out. Both agreed that all that was needed was standard cleaning.. no replacements. Once done, the AC unit worked perfectly fine. All in all we got charged $200 -- a far way from $7,000! I don't respect a company that pushes unnecessary purchases upon the common property owner. Any homeowners BEWARE of this company and always get multiple quotes before installing anything.

Melissa Johnson

8 months ago

Matthew Busby is the superstar.
Clean, professional, smooth and steady.
Great job on our faucet replacement and repair work.
Thank you sincerely

Ethan Rivera-Morrell

a year ago

Aaron Lyle was super personable and understanding of the situation. Even let me talk his ear off for a minute while fixing the issue. Thanks Aaron!

thomas hebert

8 years ago

ARS and the team Bob F was very helpful in helping us make a big purchase in getting out heating and cool system up today and working like it should. bob was very knowledgeable of the products and what it takes to make things right.Tristan and Richard did our install, they did a great job keeping things clean working hard and all day to get the system change out. they even found problems from the old system that was really dangerous and made that right for our safety. very professional very nice and polite

Christine Kennedy

4 years ago

Caution: Over quoted and Incorrect Assessment. Had the ARS team assigned via Home Depot for an Furnace and AC Tune Up. The Furnace was left with disconnected pressure lines and a loud shaking fan but was said to be in great shape. The AC unit was assessed to have a MAJOR leak and would require nearly $3700 in repairs. I had a second company come in to confirm the leak and connected the furnace pressure lines, secured the fan, and checked for leaks and found none in the AC. The second company was shocked to hear ARS was going to charge $391 per lb for Freon while they charged $30 per lb. Utterly disrespected and disappointed ARS thought they could try and overcharge a single homeowner.

Craig Stoner

6 years ago

Timeline for my experience with ARS doing a routine maintenance service call for ductless AC units.- Called ARS to schedule a routine annual maintenance check on the ductless AC units since we had a maintenance agreement with them. All units were currently running fine.- ARS calls the day of the scheduled appt and says they need to reschedule.- ARS calls the day of the rescheduled appt and says they don't have a qualified technician currently available to work on the ductless units and will call back with a status.- ARS calls back and says a technician is on the way.- Technician arrives and asks to see the thermostat. I remind him that these are ductless units and are not controlled through the thermostat to which I receive a slightly surprised look.- During the maintenance check, the ARS technician sticks his temperature gauge into the head of one of the units and shatters the fan blade inside. Shortly thereafter he calls it a day to get a replacement fan blade.- 2 days later the ARS technician arrives to replace the broken fan blade and complete the routine maintenance inspection and informs us that two of the units are low on refrigerant. We discuss that they are closed systems that should never need refrigerant but I agree to have him add the refrigerant trusting his knowledge.- After the technician leaves we discover that we are no longer getting cold air out of the units where refrigerant was added. We also discover that the unit head is not properly seated on the wall support where the fan blade was replaced by the ARS technician.- Having lost faith in ARS, I called Save Home Heat to come look at the units for a second opinion since we had previously used them.- The SHH technician finds that 2 of the systems were overcharged with refrigerant by the ARS technician. One had a PSI rating of over 230 when it should be 130 PSI. The other had a PSI rating of over 90 and should be at 70 PSI. If this was not corrected it could have caused permanent damage to the units.- The SHH technician removes 3 lbs of R22 and 5lbs of R410A refrigerant and also properly seats of the head unit securely on the wall support where the fan blade was replaced. Immediately our units start kicking out cold air again.- I call ARS to report the issue to which I am told that the management team needs a day to complete the review and call me back.- 4 business days later after not hearing from ARS I place a second call to get a resolution.ARS agreed to reimburse me the $578 dollars that I paid for refrigerant that was not needed but would not reimburse the $487 I had to pay SHH to remove the refrigerant ARS erroneously put in which could have caused permanent damage. ARS said that they wouldn’t reimburse the SHH expense due to me not giving ARS a second chance. They also confirm that the same technician would have been sent back to troubleshoot had I called them. There were only 2 reasons for this to happen in the first place (a) ARS sent a technician that was inexperienced and should not have been assigned the job or (b) ARS trains their technicians to fabricate issues so they can bill their customers for services not needed. Either way, I was not going to give ARS a second chance. If you go to a doctor or dentist and they botch a procedure do you go back and say I’m going to give you a second chance?????For HVAC related work go to Save Home Heat and not ARS.

Michelyn Lintz

5 years ago

True Story: Our hot water heater broke. Marvin (a caring guru) came out and replaced it. Before he left, he said he was very concerned about the carbon monoxide levels emitting from our old boiler furnace. He took it upon himself to mitigate the carbon monoxide and handed me a carbon monoxide detector that night. Soon after, the old boiler rusted out and Marvin got us a new one and paid exact detail to what we needed. Marvin is a master at what he does and may have saved our lives. Marvin, THANK YOU

Bella Bloo

9 months ago

Technician James was very professional and had excellent customer service skills. He saved the day! Company not so professional, not responsive, very disorganized, overbooked and rescheduled appointment 3 times already. Definitely not reliable. That was just for a water heater and furnace tune up. I hope that I never need their services in an emergency…

ANASTASIA

3 months ago

Kitchen drain became plugged.The service is excellent! I will only so business with ARS!!!!

Janet Jacobs

5 years ago

Bob Fuchs was my ars contact rep. Superior customer service once again. I bought a furnace a year and a half sgo. A air conditioner this. Why did I do this? Because every service person that comes here or on the phone. Always does their job. And I can count on them. Bob feels like my uncle

Kristina Garrison

8 years ago

Signed up to have ARS come inspect our furnace at Home Depot. Over 2 hours late with no apology. After the inspection, he said our furnace needed taken apart and cleaned. Quoted me $525 and before I even fully understand what he was talking about he said, ok I'll go get the stuff out of my truck and get started. Told him no that I wanted to talk to my husband and call for quotes because that seemed high. He responded by telling me that if I didn't pull the trigger right then, then it would cost more. Also told me I have to have it done before I run my ac or anything. Even the next day I still don't understand what the quote was for (it included something about draining my water heater, which was never even discussed during the inspection or appointment). I'll be going somewhere else with my business.

J Lo

5 years ago

Bob was such an awesome person to do business with! Very honest and upfront. Answered all my questions patiently! Gave me an amazing deal!!! The work completed was done in a timely manner and all techs were super nice and respectful of my home!

Helen Flores

9 months ago

West and Jesse were very professional and knowledgeable completely stellar performance. They were very informative, kind and courteous. 11/10 recommend

Google User

7 months ago

Mike was awesome!! Got to the point, didnt offer a 23k heater just a 7k heater, I knew the heater need replaced (30 yrs) and he was honest about size and pricing. Will use this company again.

Alice Han

3 months ago

I had put in my info via Homeadvisor for what I thought was a plumbing issue and this was one of the companies listed. I didn't even go through with the complete steps of reaching out to anyone or having any specific company reach out to me but somehow they got my info. I've told them multiple times now that I do not need service but these people are psychotic... multiple times a day, every day, since May 16 they have called me - Stephanie, Desiree, and Cindy. Clearly they don't communicate with each other or don't care that I've asked to stop being contacted, because the calls keep coming. I've blocked their number, so now I just get constant voicemail notifications. But it's better than answering and telling them again and again that I do not need service, do not contact me...

Alexia Moses

a month ago

The boss troy is running off all the good employees he has made the business go down hill since he has started

Dwight Rudolph

6 years ago

The good: they showed up when promised and fixed the problem.The bad: that $88 Internet Drain price doesn't apply to any problem anyone actually has. They beat me up for four times that because the clogged drain was actually in the house, and the fine print says the $88 only applies between the cleanouts and the street. It was Sunday, we were leaving town, I had no choice, but I won't be calling back.

Barbara Cavanagh

2 years ago

Both the plumber and his assistant were very helpful and worked hard to resolve my problem. I appreciated their skills, as well as their very polite attitude. I needed this help quickly and since I don’t live in Denver I just tried using Angie’s list. I am so glad that Elva answered my call and understood my need. I strongly recommend them.

Calder Sacks

3 years ago

The technician was knowledgeable and efficient. He kept me informed of his findings throughout the service.The representatives I have spoken with have been very helpful and efficient.

Florence Jones

2 months ago

The technician arrived about 15 minutes before the 12-4 window I had been quoted which was a plus because I had the rest of the day to take care of other things. The work of installing a hard start kit and tuning up my air conditioner was performed slowly and methodically step by step. He recommended the installation of a filter to help with airborne particles in the home. He had a laminated copy of the offer information but didn't have any flyers to give me but the expense was more than I could afford so I declined the recommendation. The work done on my air conditioner was excellent as the technician made sure the coils were hosed and checked the vents to make sure the air conditioner is running smoothly.

Dillon Long

4 months ago

I recently reached out via Home Depot for a quote to install a split A/C unit. After barraging me with a ridiculous number of calls to schedule an appointment (approximately 10 calls between 6am and noon) I finally set one up. I received an appointment confirmation text with a two hour window. The day of my appointment arrives, the two hour window comes and goes and… nothing. An hour after my appointment window had passed, I call to inform the company of the no-show. They try to reach the tech for an update but can’t get ahold of him. I politely thanked them for wasting my Friday afternoon and said I was no longer interested in their services. An hour later I received a call from a confused sales rep offering to give me a quote for purchasing my unit. I (equally confused at this point) informed them again of the no-show, at which point the salesperson admitted they “have no idea what’s going on” and ended the call. An hour later ANOTHER call from a customer service rep asking if my plumbing issue had been resolved (keep in mind, my call was in regards to an HVAC quote). “No sir… it has not been resolved…”I cannot speak to the quality of work from this company but can say without a doubt that there are serious internal communication issues and I would discourage anyone from putting their trust in a project with these folks. Save yourself the time and headache.

Frank Rizzo

3 weeks ago

Brian was awesome! Very knowledgeable And resolved the problem right away.

Lauren Stout

9 years ago

Brennan was very polite and helpful in servicing my older modeled HVAC system. He took extra time to clean it thoroughly and made recommendations on how I can get the most useful life by upgrading a few parts. Since then, everything is running in tip-top shape, and I can stay cool in these CO summer days.Thanks!

Amanda Bradley

3 years ago

I had ARS come out to unclog our main drain. This went great no problems there. However they sent another tech out three days later to do a scope and make sure everything else about the line was in good working order. This service was free of charge so why not. This tech said our pipe was deteriorating and he was surprised we didn’t already have a huge problem in our hands and that in time it would ruin our foundation. Well those were all the magic words to send you in to panic mode. He wrote up an estimate on the spot and said they could come out to fix it next week for $5,200. He also offered suggestions on what to say to insurance to make sure they covered it. Since my husband wasn’t home at the time he even offered to send me the video. Well three days later, three phone calls to customer service and an email I still wasn’t able to get a hold of that video. When he finally did call back he said the man who handles videos was out due to covid and no idea when he would be back so I couldn’t get this video. I have since had Benjamin Franklin plumbing come outto do a second opinion. Turns out the pipe does not need replaced. Very disappointed in ARS.

Guy DiRubio

3 years ago

Our first experience with ARS was a few months ago when we called them to our home to change the shower spout and handle in our shower. They quoted us $1200. We knew it was over priced but because of a time constraint, had them do the work anyway. The plumber said he would give us a deal. He did the work for $700. He was here for 3 hours. He destroyed our wall and left the pipes leaking... there were no prior leak. It took 3 plumbers and me becoming very angry before this simple job was completed. I know it was simple because the 3rd plumber ripped everything out that first 2 plumbers has done and redid everything, fixed and done correctly in about 45 minutes.As a new homeowner, it is time to put air conditioning into my 1100 sq ft house. I went through home depot, not knowing they were contracted with ARS. The rep from ARS was just here and quoted me 8000 to 16000, but up to 22000. Are you serious?? My furnace already in place is 2 years old and my house is completely set up for ac installation. Their low ball quote was 1000 dollars higher than the national average. ARS are crooks... and to top it all off... the rep they sent out to my home for the quote, tried to walk in with NO mask and or boots. I had to request he mask himself before coming into my home. Were in the middle of a pandemic... are you kidding me?? I will NEVER utilize this company and I recommend no one else does either.

Anne Walton

3 years ago

ARS came out to clear a clog in my drain. I was initially unhappy due to a price misunderstanding, but the plumbing manager called me immediately and went above and beyond to make it right. I would use them again.

Ross Tilton

9 years ago

There are multiple levels of performance. To make sure I adequately describe my experience with Reigan. I'm not sure exceptional is enough. ARS is blessed to have Reigan as an employee. He is not only good at inter-personal relationships but is very good at what he does. I would be happy to have him into my home again should I ever need service from ARS again. Thank you for his service.Sincerely, Ross B Tilton

Ernesto Santamaria

3 months ago

Mike Carroll HVAC Service Technician is very knowledgeable and polite service tech, was very nice having him in our home. He was on time, very respectful and showed a very good attitude. He completed the repairs and our air conditioner unit is working great. I commend him for being so competent and professional on what he does by answering all of our questions and concerns in detail, highly representing the company. Well done Mike!

Kathryn Porter

a year ago

The technician named Devon was excellent. Be sure to request him as your plumber. I am a recent widow and he went out of his way to meticulously explain things to me and gave me a very reasonable quote. Unlike another company that wanted to charge me for a 40 gallon water tank for almost the same price as Devon installed my 50 gallon tankless water heater system.

Ryan Easton

9 years ago

Keith was professional and honest, he helped clear up a lot of information for us about what would be best for our house and how to accomplish what we wanted. Would recommend Keith to any of my friends needing heating or AC work

Robert Thompson

10 years ago

Keith was very Professional and helpful. He arrived on time, diagnosed the problem with our furnace and explained what needed to be done and how much it would cost. He completed the job in good time and explained the maintenance program that ARS offers. Keith cleaned up the work area before he left. We are very pleased with the work he did and the advice that he offered.

Amelia Walsh

3 years ago

Kwang was exceptional in showing us where another air conditioning CO had incorrectly installed a condenser, fan and motor. Kwang was able to show where all wiring was done in such a way that it immediately burned out the new equipment. Even the grounding wire had not been attached by the other company. Kwang allowed me to take pictures every step he did, and then he put it all back, and explained how to explain what he had found to the company that had installed the equipment. Kwang made sure we were safe from any electrical fires and put our air conditioner back together. We were able to go to the other company and get all of our $900.00 + returned to us. We are now having Kwang back to install the condensor, fan and motor on Sunday!!My highest five star for Kwang and ARS RESCUE ROOTER. This is my first on line review of a company, that’s how thrilled we were with his work, and supportTo get it fixed properly rather than just trying to sell me a new air conditioner. But, when the time comes, we will get our new air conditioner from ARS ROOTER.Thanks Kwang!Amelia Walsh

DT

5 years ago

I'm truly impressed with Bob Fuchs and ARS excellent advise/consultation and follow through. Robert arrived early on install day went over all the details making this stressful process very easy. Outstanding service from start to finish I highly recommend Bob and ARS!! and will use them for future HAAC needs. Dale Thorn

kylee franks

5 years ago

This company wasted my ENTIRE day! I was quoted $88 on the phone for a drain clearing even with telling them it was in the basement told tech would arrive between 12-2. 12:30 I get a call tech is running late is 2-4 ok? I agree tech arrives at 2:30 show him drain and he says its $374! ABSOLUTELY NOT! To which he responds, 'if it helps I can lower it to $189'. UMM NO NOT HELPFUL! First off that is a HUGE price difference and secondly how is charging $100 more than qouted helpful?! Ive had other companys clean the same drain for way less and not try to charge me $100 for carring equipment down a flight of stairs! Outrageous!!! 😠😡😠😡

Rhonda Poulter

7 years ago

I'm on the fence in writing this review. The response time to our furnace problem was exceptional, however, once they diagnosed our ignitor needed to be replaced, the labor and part came close to $400. The ignitor itself is a $25 part and the tech was here no longer than 20 minutes. I have only had my HVAC serviced by ARS for tuneups, with last being 2 years ago and feel taken advantage of for this type of service. We were able to get him to drop the diagnostic fee, otherwise we would be close to $500. Just disappointed in the price for what was needed. If this is market price, then my bad.

Rayfletcher63

4 years ago

We called ARS Rescue Rooter at 8:30PM and were told that we would be notified when a tech was on their way to us. The reason we called was because both toilets overflowed when flushed and when we used our washing machine. We received 5 phone calls between 9:PM and 1:30AM telling us that we hadn't been forgotten, and that a tech would be at our house between 2:15 and 2:30AM. At 4:30AM we called and were told that the tech was still at his last stop and would come to our house as soon as he was finished.At 9:AM, we called again. This time we were told that the people we had been talking to were in Corona CA. (We live in Aurora, CO.) We were told that when someone was available, that someone would try to stop by. I spoke with someone that claimed to be the quality assurance person who told me that the Aurora store had never been told we had an appointment. And she apologized. She said she would look into what had happened.At 11:00AM a tech arrived. Before doing anything, he told us that there was a company he could suggest to do a bio-hazard clean up in our bathroom, and that because the main line had backed up into our house that it was an unsafe living condition if wasn't taken care of, black mold, etc.When the tech did the work, he plumbed 105 feet out and told us that the line was cleared. Then he suggested we have a guy run a camera through the line. The camera guy showed up about 3:00PM. After running the camera through the line, we were told that there are seven areas, between our house and the street, where tree roots are getting through the line. And that it would be about $12,000 to plumb and clear.We have seven people living in our house, and we had no use of shower or toilet from 5:30PM until 1:30PM the following day. We called early enough that we thought that they could plumb our line the evening we called, but that didn't happen. We were told it was Corona, CA. that was the problem. And everyone apologized. But that didn't change the fact that we had to go without use of our bathrooms, or water in the home, for several hours after we called for emergency service.The tech., R.J., did a good job. And Bob, the camera guy, was helpful in explaining what still needed to be done. And Bob was also very helpful in getting us credit to be able to get the additional work done. We're happy with what R.J. and Bob did for us, but we are very unhappy with the service we got from the company themselves.I will give another review when the dig crew comes out and does the additional work.

Annalise Compton

8 years ago

I work with a property management maintenance company and we are new to the Denver area. We were desperate for a plumbing company so I got online and interviewed several companies. After talking with Derrick I agreed to have him send out his tech. It turned out to be Benjamin and he was amazing. We have had them out for 5 more calls this week and specifically asked for him. He has been open and honest with us which is hard to find. It's not our money, he could tell us anything and we would have to pay it to keep our tenants happy. This will be the only company we will use. And Benjamin will be the only tech (well unless it's his day off then we will use another one expecting the same service.) Stop looking. This is your next up and coming major HONEST company. Honest pricing. Honest techs.

Jennifer Mills

7 years ago

Ben Perez was amazing he gave me a very reasonable quote for the work that needed to be done. He was the on call tech and came over at 11pm on a Friday night. he determined that the work could hold off until the next morning so that I did not need to pay a fee to open up the warehouse for parts. He quoted me about $300-350.Then Aaron L. Showed up to finish what Ben had started. He went to his truck to write up what need to be done and cam back about $200-$250 more than what Ben had quoted me. Ben had explained to me what was going on and what all need to be done by the next tech so that I could explain it to the new guy. Aaron did not listen to anything I said nor what Ben had written on my receipt from the night before. He tried to say that I need all four of my lines snaked and some sort of treatment. I was shocked and very upset that he was trying to up sell and take advantage of me. I told him to take a hike. I was charged a trip fee.I called their office on Monday and spoke to a woman named Lisa and she said that that was not how they did business and she refunded me my money. I ended up using a friends husband to do the work. I will call these guys before I would ever call Plumbline. Just make sure your tech is not Aaron L. ASK FOR BEN PEREZ!

tommy richardson

5 years ago

My wife and I invested 8400 dollars for a hot water heater and a.c. it has been 24 hours and my house is as hot as it was before the a.c. was installed. I called them and they said no one could come and check it out for another day but they advertise they have 24 hour service. Explaia9 this one to me.

John Surber

6 years ago

Nathan was very professional, pre called with Eta, greeted me at the door, did not park in my driveway, wore his shoe covers, was polite and curteous, explained his work, showed me what to watch out for to save money, cleaned my furnace and tested all the components, went over his conclusions and recommendations, offered to get me in contact with a comfort advisor, left me a receipt and business card. Hard to find good techs with good customer service.Thanks ARS!

DENNIS Smith

9 years ago

Aaron was great and knowledgeable. He did a fine job. The only thing was that the dispatcher could have helped us know that he was going to be late. Other than that, they would have gotten 5 stars.

Jose Lara

4 months ago

ARS was great in doing my AC Maintenance. Thanks to Brian our technician.

Ryan Tye

5 years ago

Bob Fuchs was super helpful in getting the right system for our house. While getting a new AC and Furnace is never fun (since they are so expensive) they helped us with some rebates as well as great financing which made the sting a little less. Thanks a lot Bob!!!

michelle gamblin

9 years ago

Keith was very professional and very interactive in letting me know what he was doing and how things worked. He was very good with his time in getting to what needed to be done. He portrayed himself in a very professional and friendly manner. I have no complaints what so ever with this service call.

Bernadette Duran

8 months ago

We got a new furance with them. Everything was good for 4 days, then heater not working. Called to came outThe salesperson said if we had aproblem with anything we would get 500.00 if they didn't come out within 24hrs and now no one came out. Still no problem solved, we are with spaced heaters in the house which we had to deal with in the beginning. Now we have a 70000.00 loan with no heat. Do not trust this company.

Crystal Arrington

9 years ago

Aaron was prompt, polite very informative and knew what he was doing he did not take a long time to complete his task. He left my home the way he found it and I really appreciated that I wish that more people would take the time and pride in their job. Because I give Aaron five stars. He is a great ARS Rescue Rooter employee and if I have any other plumbing problems I would not hesitate to call hem and ask for him specifically.

Erica Lago

4 years ago

The guys were all very friendly and professional. They worked quickly and did a great job cleaning up after themselves. Complete A/C and Heater replacement in 7-1/2 hours. Our house is nice and cold just in time for the hot summer!

Travis Wright

10 years ago

ARS installed our Air Conditioning less than 24 hours after signing up - no long wait for getting on a schedule. Everything went very smoothly, Steve W was patient, courteous and helpful with explaining the install process and operation of new system. The system did have a glitch and shut down the first night. Called ARS and Steve came out to check it out immediately the next morning (Saturday 8am). He quickly diagnosed the problem, made some minor adjustments, and the system was back online. AC has been running perfectly ever since. ARS was a little higher than a couple smaller companies I got bids from (and significantly less than another), but I'm glad we went with them as their service has been outstanding throughout. Thanks Steve W!

Mark Armstrong

4 years ago

ARS has been servicing our 17 year old furnace for the past five years and has provided consistent knowledgable service that resulted in three parts being repaired over the years. This year Quan met with us for a normal service check-up and connected us with Isaac since our blower was now about ready to fail. Isaac met with us that same day for 90 minutes at our home to discuss what the pricing would look like on a new Rheem furnace. He was knowledgable and was very transparent with us, no upsales. Isaac even answered a few of my follow-up questions later that night after work hours via text, great responsiveness. The install was performed the following day by Victor and Angel with constant professionalism. They were very friendly and kept the house quite clean. In the end it was top notch service from start to finish. Isaac even upgraded us to a Nest Pro vs. a Nest E, which was the standard for our order, at no cost and then Victor and Angel provide a Google Home Mini and three carbon monoxide detectors at no additional cost. The work includes a three year service contact as well. Great company, people, and service. I fully recommend ARS!

Lori Montano

10 years ago

Today, I was very luck to get technician Muris Bogilovic come to my house. He arrived on time, was so polite, and was very knowledgeable. He worked on my drains, showed me the problems, and really explained everything in detail to me. My drains are working so much better now. However the best part of the visit was 2 things, 1.) He discovered my water was yellow and asked if he could look at my water heater. He ran some water into a cup to show me my water was pure yellow with lots of stuff floating in it. I gave him my paperwork, and he said he would see if I had some kind of warantee. I called the company and they are scheduled to be out tomorrow to look at my water heater. 2.) I just had surgery and I am in a cast on my hand and wrist and he offered to mix and pour a chemical that I purchased into my drains for me. Now that's great customer service and so unexpected. From the minute he walked into my house I was comfortable and felt like I was not going to get ripped off! Clearly a great experience, and so rare. Muris is worth his weight in gold in my book...Thanks for a great experience!

Sarah Cannizzaro

8 years ago

My husband and I had a great experience working with Jason; he was knowledgeable, personable and not only quick to identify and resolve the issue we were having with our kitchen sink but also went above and beyond in thoroughly cleaning the area. Recommendations were made professionally and without pressure. We will definitely be using this service again for any future plumbing fiascos!

Chuck Hahn

4 years ago

Both the office staff and field personnel where outstanding. They were very courteous and clearly understood the need. I would not only recommend them I would use them again thanks ARS Rescue Rooter for your great customer service.

Margaret Vaughan

6 years ago

Bob Fuchs gave us a bid on a new furnace and A/C unit. He was very knowledgeable, courteous and very through in his explanation of the benefits of the new units as well as the rebates and promotions available at this time. He's a keeper!

Jordan white

3 years ago

constantly late, and no showed for repairs/appointments after taking off from work. A mess was left outside where our dogs enter and exit, scrap metal, screws and materials from cutting/drilling in the side of the house.We were left overnight in sub zero temperatures without a working furnace after spending over $13,000 for a new furnace and AC system.I would not recommend them to anyone, they were in a rush to take our money.

D G

a year ago

Sadly, I have to end my relationship with ARS. I've been using the company since 2004. But after my last experience, it is time for a change. I had to have my water heater fixed. They charged me $400 to replace a burner assembly which was free because it was under warranty. It took 4 trips to get this done. The whole process of replacing the part took about 30 minutes and I was charged that much.I was out of hot water for 10 days because of their mishandling of my situation. Then they tried to get more money from me, trying to tell me that I would probably need a new water heater after my problem was fixed. They try to pull game on you. I would suggest going somewhere else.

Ryan Hass

4 years ago

Great customer oriented experience. I can be a significant pain in the rear trying to understand all of the fine print looking for that gotcha clause. Bob Fuchs worked with me over the course of nearly two months answering all of my questions and went above and beyond getting me the right equipment for my home. The HVAC technicians were highly experienced and seemed highly motivated. Bob also stopped back in to make sure the installation was on track and kept me updated every step of the way.

Eric Reyes

3 years ago

Stay away from this company. I chose then because they work with Home Depot so I thought it would be a trusted company. They talk a good game and and quick to take your money but that's it for the good. On the day of install they didn't finish the job and wouldn't reschedule anything. I had to continue to contact them to find the job. Then they didn't turn my AC on, they kept making appointments and not showing up or cancelling. I was told they would help with the rebates from Xcel but they've never helped with anything. I'll never use this company for anything. Don't fall victim

Walker Jones

7 years ago

Terrible experience and it's not over!! Signed up to have my sewer replaced. Said it would take a day. Without calling ahead to schedule two guys show up late in the evening. They proceed to dig a large hole and pile up dirt on what's left of my lawn. While digging the hole I'm told they might not have material to finish the job. Two days later and still a hole in my yard and dirt on the rest. So much for an exceptional service guarantee.

Devery Holt

4 years ago

I've never used this company before but based on the ratings decided to schedule an appointment for AC service. I waited during my 4 hour window and nobody came. When I called the company I was told that someone had called me earlier to reschedule but I never got that call. I figured that things happen so I rescheduled for the next week. I again waited during my 4 hour appointment time and nobody came. I called the company and was told again that they were busy and someone had called me to reschedule earlier. Again, I never got that phone call. They offered to reschedule a third time, but I declined. I work full time and have kids. I dont have 8 hrs to waste waiting for someone to show up! They might do good work but they clearly don't respect their customer's time.

mike ade

11 months ago

I would highly recommend this company. Anyone highly professional highly responsible and caring about what is going on in your home. They are truly a wonderful company. And thank you Michael for being such a wonderful knowledgeable individual I learned a lot

Jordan Pearson

8 months ago

ARS was extremely helpful with all the services they performed during our complete remodel of our 1955 home. They installed, maintained and educated us on our new heating and cooling system. We would highly recommend them to anyone who needs heating or cooling assistance!

Amanda Anderson

9 years ago

Bob F. was very informative. I'm used to sales people trying to up-sell but he gave the options that would best suit us rather than him or the company making a bigger sale. He included a few things with the pricing to help with the set up of replacing our a/c in the future.

D Weber

9 months ago

I called for a main line clog. Matthew called to say he was on his way and arrived on time, he was professional & polite. He wasen't able to clear it but set me up to have a camera run down the line, turns out a section of pipe needs replacing. Even though he was here for a bit I wasen't charged anything because it wasen't cleared. That was a pleasent suprise.

Rob Brady

3 years ago

I've got to say, I've never had a problem and have always been happy with ARSs work. Always on time and, while they will offer additional services, it's not pressured. Anytime they suggest something, the tech is able to explain (simply) why they are suggesting it. Thank you ARS for being an honest company that is so very customer focused.

Kelly Trujillo

2 years ago

I recently bought a new home, upon moving in found my kitchen and bathroom sinks backing up when I did my first load of dishes in the sink. I was referred ARS by a coworker. I called to set up an appointment. They answered and were able to setup an appointment the same day and a time that worked for me. I was impressed by their communication skills, They immediately called to inform me the technician would be showing up outside the appointment window because of a previous appointment. The technician Branden Mackey showed up wearing all the proper PPE. He was professional and informative. He let me know the cause of the issue, how much it will cost to fix. Fixed my issue in a timely manner and for a great cost. Thanks again ARS and Branden Mackey.

Steven Corwin

a month ago

the gentlemen that came out got here early which is a plus, they made sure to put down floor protection so as they were walking and moving things in and out it wasn't damaged. they were courteous, polite and down. they explained what they were doing and explained how to use the smart thermostat. they cleaned up afterwards and stayed to make sure all was up and running and in good order before leaving.

Russell Saunders

10 months ago

Furnace tuneup. ARS had to reschedule 2x after original appointment. Tech was courteous however seemed somewhat inexperienced. Assumed performance checks were done as I was unable to watch due to other commitments in the house.

John Bea

11 years ago

In our seventies years we have had a lot experience with plumbers - good, better and outright terrible. But recently we pleasantly surprised by an expert and kind services of an ARS employee Leroy Steele. He was exceptionally knowledgeable, kind and most skilled and devoted to his job. We want to thank you and especially to him for the great service.

Valerie

3 years ago

EDIT: After seeing my initial review, a manager from ARS reached out to remedy the situation. Great follow up and customer service!I'm somewhat torn as to what to say about this company. We called them late Tuesday night in order to fix an issue with the main line for our house that was backing up, and at the time were informed that there would be a $99 after-hours trip charge. When the scheduler reached out three hours later she mentioned that the charge would be $198 instead, apparently due to the later time. It's worth mentioning as well that the trip charge DOES NOT get applied as a credit towards the work.Anyway, fast forward to when the tech calls a few minutes after the window we were provided for service. He roughly estimated that the work would cost between $300 and $400 depending on how easily accessible the main line is. When he arrived he was able to locate the main line and access it from the utility closet (where the leak was). All told, the problem took less than an hour to resolve by simply snaking the drain. And the total charge? $720. Keep in mind, this was after applying a 20% discount for healthcare workers (so it would have been around $900 otherwise).The people with this company were all kind and respectful, but the pricing practices felt unfair and borderline gouging for the amount of work that needed to be done.Bottom Line: If I were to run into a similar issue again, I would only reach out to this company as a final resort.

Felicia Bennett

9 months ago

I've always like the service that they provided have a brand new furnace but I did disagree with the service man today I was never told upon receiving my new furnace that I am supposed to change a filter once a month🤔 I did put in a call to Home Depot and explain what was going on with my furnace they also did not agree that I need to change my filter once a month.. I will take their advice and change my filter because my furnace is barely a year old and the way I was explained from Home Depot it shouldn't have went out with just a dirty filter.. I will continue to look further into this new furnace situation but overall I've always had good service from the plumbing people and will continue to do business with them

Brian R

a year ago

HEADED TO COURTThey came to my house in August. Three week later I filed a lawsuit against them.I'm sure they'll post a reply here for everyone to see but they failed to respond to me 6 times after they were here.So now ARS, you can explain yourselves to a judge. See you in court.

Andrea Kruckenberg

8 years ago

Ryan Henry was professional, courteous, honest, and arrived before the appointment window given. We would use ARS/Rescue Rooter [of Denver] again, and would recommend to friends and family in need of a plumber.

waneta lang

8 months ago

Herbert is very professional, informative and polite. He was able to troubleshoot and diagnose the issue in a timely fashion. Herbert is an excellent employee. I would recommend Herbert to my friends.

Lee Cuevas

4 years ago

ARS was called and came out the next morning. I received very good information on my HVAC options and felt that I was able to make an informed decision.They had replaced my Furnace, Air Conditioner, Humidifier and upgraded my Nest Thermostat by the end of the day. Everything was installed professionally and looks great!I highly recommend this company and will use them again.Lee C.

Matt Weeden

4 years ago

We've been calling Rescue Rooter for our plumbing needs since we moved into our house 10 years ago. They're prompt, professional, and thorough, and we always have the sense that they're looking out for our best interests as homeowners.

Martha Davidson

3 years ago

FURNANCE TUNE-UP - ARS tech did not arrive during the 2 hour window they gave me. Called about 20 mins before the end of time window to advise their technician Mike would be out in about 30 mins depending on traffic. About 20-25 mins later same person called, stated they didn't know if they had already called but tech should be out soon. I stated It's already past the time window you gave me. How much longer do I need to wait? If it's too long I'm just going to cancel. The female caller seemed a bit flustered, asked me to hold on and about 30-45 secs later comes back online and gives me the address that the tech was currently at and stated he'd be coming from there soon. I had no clue where there was so I again asked, How long will it be? She said probably about 15 mins. The tech, Mike arrived about 10 mins later. Mike was pleasant and inspected the furnace, replaced the filter, recommended we get a whole house humidifier and gave an estimate for one and overall did fine. Nothing above and beyond but sufficient for what we were paying. He asked if we could sit down at the table while he completed the work order and collected payment. Then is when Mike persistently asked for and pushed for a 5 star Google review while still sitting at my table finishing up the paperwork. He asked if he could send a text to my phone with a link to a survey, showed me a couple 5 Star reviews on google and requested the same from me. He wanted me to do the survey while he was still there. I was a bit surprised but I did give him permission to text me the survey. I gave ARS a 4 star review based on the time frame not kept and the lack of knowledge of the girl that called twice before Mike finally arrived. I told Mike I completed the review and that I gave 4 Stars and gave him the reason why, not that I needed to say anything but since he was so persistent on me doing it immediately I wanted him to know immediately that I tated how I felt, not by what he wanted. Mike was upset and stated Did you already send it? I said yes. Mike stated I wish you hadn't already sent that. I wish you had talked to me first. He stated the survey was just for his performance, not the company. I told him that the survey did not specify it was only for evaluating the tech. The survey reflected the whole company and as a whole I did not feel it was a 5 star rating. He argued the point, obviously upset and asked if I could go back on google and edit my rating. Well, it took me a day or two to edit my rating but I am editing it and rather then make it a 5 star rating as Mike wanted I'm dropping it to 3 Stars. This drop in a star is based on the survey pressure tactics employed by Mike to get a 5 Star rating from me. Pressuring customers by asking them to fill out a survey especially while still in their home is crazy. I'm not one to be swayed nor do I easily get intimidated and have no problem speaking my mind to their face but many people are not that way and may let the pressure tactics intimidate them into giving a star rating that really isn't consistant with how they really feel. I will not do business with this company again and will not be sending any prospective customers their way.

Crucible OfHumiliation

5 years ago

Thanks to special offers through Home Depot, we have used ARS/Rescue Rooter Colorado for the servicing of both our furnace and AC. The service reps have been fantastic - Service professionals are truly that: Professional! They explain everything they are doing, and are so very enthusiastic about doing so. They take extreme care to keep everything clean and leave it better than when then found it. Based on the excellent quality, I had ARS come out to do a sewer line inspection and will be having them come again for a drain pipe cleaning. Thanks for the great service ARS.

Nita Grimsley

7 months ago

Wish I could leave less than one star. I have been a customer for over 10 years and I purchased my furnace and AC from them. I am also a home service plan member. Customer service means NOTHING to them. Keeping you as a customer means NOTHING to them. They came to do the annual cleaning and tune up on my furnace and told me I needed a new UV bulb for my furnace. They quoted me $490 and said that was including my 25% off for being a member. I pulled up the bulb on Amazon, using the exact make and model as the one they wanted to sell me. It was $117. I asked the tech if it was the same one and he confirmed. He couldn't explain why he was charging me four times more. I called to cancel my membership and they continued to charge me for the next two months. When I called again to request to be reimbursed, Veronica, the supervisor said she couldn't reimburse me because she found where I owed $18 from 7 years ago. This had never been mentioned to me or billed to me before. TOTAL SCAM. TAKE YOUR BUSINESS ELSEWHERE!!!!

Trisha Mumford

a month ago

Rain was super knowledgeable and very nice.

tracy Labelle

8 months ago

The guy who came to my house was quick, knowledgeable and kind. I have used ARS in the past as well and always have a consistently good experience.

Dineen Deel

9 years ago

Steve was great. He came out on Thanksgiving to fix our sink & installed a new faucet to replace the leaking one. Steve did it promptly & professionally.Then the day after Thanksgiving, we had another (& different) leak in the ceiling. Steve spent another half day repairing it with a minimal dry wall repair needed. We felt bad for him because it was warranty work originally performed by an employee no longer with ARS.ALL & ALL, STEVE HAS BEEN STELLAR!

Miracle Gash

5 years ago

Chauncy came out and fixed our plumbing issue within minutes. While he was in our home, he was polite and explained everything we needed to know about the service being provided. He fixed our problem quickly and did it all with a smile on his face. We are very pleased with our experience with Chauncy and ARS.

Janet madsen

8 months ago

The worst. I made the appointment 3 weeks ago and had it set for first thing in the morning. Took the day off!!!!!!!!!!! Called them to make sure I was still scheduled for that day. They assured me that I was and they would call 30 mins prior to their arrival. Cool. That time was almost up so I called again and was told that they shouldn’t have scheduled me at that time and it was going to be a later time. That time passed and I called again. Now my tech had a flat and oh yeah we where just about to call you and let you know that. It’s now 6:30 in the evening. 🤬

Steve Jones

4 years ago

Called early in the morning since the furnace was not heating. ARS sent a technician out and found the issue. Unfortunately I needed a new furnace. Bob showed up an hour later and gave me all of my options. Extremely nice and professional! New furnace will be installed tomorrow morning. ARS Rescue Rooter is a top notch company!

Duane Krutsch

6 years ago

Bob Fuchs knows Air Conditioning. I had requested a bid to install air in our house and got more than the price. Bob, after a thorough look, discussed what it would take to do the job. Bob went thru the details of the entire project and gave a nice presentation.

Spencer Raish

9 years ago

Keith was the technician sent to our home and he not only fixed the issue within the first few minutes, but also alerted our attention to a few other possible issues. He was extremely helpful and ARS will be our go to company for HVAC issues in the future.

Dan Stephen

7 years ago

I had a sewer main back up. I contacted ARS Rescue Rooter and they sent RJ to come help. RJ was very professional and helpful and had my drain fixed in less than an hour. Great service!

andisawin

a year ago

These guys are a rip off. I paid for 2 of my furnaces to be cleaned and filters to be changed. The guy didn’t clean anything or change the filters and then told me I need 2 new Furnaces. I got a second opinion and not only are my furnaces fine but the 2nd guy said they were never even cleaned. The second guy didn’t accept any mo Ey because he felt bad I got ripped off the first time

DeMarcus Johnson

a month ago

Brian Argo aka The Best In The Biz.........guy gave exemplary service, and it is obvious if you stop to talk to the man even in passing about HVAC is very passionate about his field. His workmanship and knowledge were on full display while helping us to rectify our situation.

Gregg Flannery

4 months ago

Aaron found a leak in the water line above my bathroom. He repaired it quickly and made sure I was happy with the repair. He also contacted a water restoration business as there was a lot of water damage. The company he contacted came right away, determined the damage, and helped file an insurance claim. I could not be happier with the service! Aaron was great to work with!

James Martino

8 years ago

From the initial phone call to completion of service everything was wonderful!
The tech who came to our home Kris G was polite, professional and efficient. We will use ARS/RRC and request Kris the next time we have any drain issues!

Flash Media

a month ago

David was great, a job well done.

Kurt Koenig

2 years ago

ARS Technician was professional and very courteous. Great experience. I am a lifelong ARS fan and will use the exclusively for all my home needs.

Andre Moutsos

a year ago

Had a no show for service. Was blamed for telling them service was no longer needed at the door, I guarantee no one came to my door. Was tossed around by their award winning customer service for hours. Never received a call back. Was finally told it was too late to get anyone out. Still failed to have customer service reach out to me the next day. I ready called the number their review BOT suggests calling and they were also extremely unhelpful. Do not use this business. They cannot help you. Please do not respond to this post with your review BOT, the number is not helpful.

Mary Maldonado

7 months ago

My furnace is not working and I scheduled a service with them. The first day from 12-4 and the second one from 8-12 and both days the technician never showed up. Worse service I ever had!!!

Judi Cole

7 months ago

Great arrived at my house within a half an hour very courteous and professional. Technician knew what he was doing and did it it was great great experience thank you so much.

Doug Andrews

6 years ago

Yet again, ARS/Rescue Rooter fails to be able to meet a scheduled appointment. You will constantly having to reschedule. Heaven forbid you have an emergency. The service techs are nice and do a good job, but it like pulling teeth to get one to ever show up. The management of the scheduling department must be non-existent or totally incompetent. They constantly claim they have emergency calls or service calls that go long. If this is always happening, then hire more service techs. They must be losing out on business due to this.

Alexa Dies

5 years ago

I have used them in the past and when I called to get a simple estimate for a drain cleaning, which they've done before, they wouldn't provide a number. Said it would be the same as last time and I didn't have my paperwork and they still wouldn't give me a estimate. They also have $88 dollars on their website, but said that was a promotional 1 time offer, which it doesn't say on their website. Super shady business and I don't need to deal with companies that can't even give me an estimate over the phone. Im calling another company.

C McNairy

5 years ago

I have worked with ARS on other home equipment repairs. As a whole the company is responsive and timely. Andon helped me out with a mainline issue and explained what was broken and how he fixed it. He set me up with a line inspection and made sure I was comfortable with everything before leaving. He was careful of my home and answered all my questions.Thanks!

Lisa Alcorn

8 months ago

I have used ARS a few times for annual HVAC maintenance and been happy. When my furnace stopped blowing warm air during an arctic blast of sun-zero temps, I called them and scheduled a repair visit with less than 24 hr wait. The tech, Mike. was professional and efficient. Had the system up and running quickly and saved me some money by billing it as maintenance (problem for within the terms) very happy to be warming up!

Rick Bender

9 years ago

We had a water main leak at the building where I work. While things didn't go as smoothly as everyone had hoped, I couldn't have been more impressed with the attitude, work ethic, and level of customer sensitivity and service we received.Dan, our main technician was dedicated and hard at it the whole time he was on site. Even at times when many a person would get very frustrated and agitated because things weren't going well - he just calming kept at it. When he exhausted one way to complete the repair, he would take another path and try something else until it worked.Things happen, things break and need to be fixed. When you have someone who is truly working to get it fixed and making every effort while carrying it through to completion, that's the best you can ask to have. Dan and the rest of the ARS crew that were on site during our repair were all just that way. Always sensitive to the people in the building without water, always extremely respectful, and ALWAYS working while they were there.

The Beckers

2 months ago

Price is fantastic, but Aaron, our representative—he was outstanding.Our pipes are a disaster. We need emergency help, and Aaron took such phenomenal care of us. He was kind, conscientious, and he really went above and beyond.As a newly single mom, I was out of my depth, but Aaron new exactly what to do, and he fixed an additional problem I’ve needed fixed for years.I’m so grateful. Thank you.

Brent Brace

8 years ago

Mike M. was very professional when he came out to service our A/C HVAC. He let us know about systems that would help save ware and tear, as well as money, annually. He was trustworthy along with being a nice person. We'll look forward to his next service visit. Brent

CrysMatt

8 years ago

Luther was competent and did a great job. I had him come on a Sunday however they were willing to come at midnight on a Saturday night. The first 3 places I called wouldn't even consider coming after their normal hours.

Shannon Burns

3 years ago

I rarely leave reviews but i am very happy with this company. 6 months ago i called about 5 different companies in the Denver area for quotes on my main sewer line repair. I knew it would be expensive so i looked around and did my research. ARS was the only company to follow up with me after i received all quotes. They then matched the lowest quote i received. Not only was i pleased with the results but 6 months later after everything settled they returned to cut down my clean out pipes the day after i called. At all times they were respectful of my property, responsible and most of all professional. I would highly recommend! Thank you ARS!!

DEBBIE Guerue

3 years ago

I want to thank Gerardo for his help in finding the issue with my A/C system. The prior technician had left me with another problem. Air conditioner was no longer cooling. I could not figure out why. Gerardo came in with a very professional approach and a need to satisfy the customer mentality. He 100% succeeded, he was able to pinpoint the issue as well as prove the his findings. Gerardo is an excellent professional in his field with exceptional customer service skill. Thanks again for your professional experience Gerardo.

Angelique McMillan

3 years ago

We have been super pleased with the response times and availability of ARS to help with all our HVAC needs. Their technicians are professional and knowledgeable and work hard to find timely solutions. We highly recommend them and their hard working techs for all your HVAC needs. A huge shout out to our recent tech Gerardo for all his help!

Matt Norman

6 years ago

This company is full of scumbags. I found out later through dealing with an independent plumber how dishonest they are. Had 4 different ARS employees in my house at various times clean my line and proceed to tell my wife it needed to be replaced after the line backed up... to the tune of $14,000. I called in a second opinion, turns out someone put a large tool down my sewer line when it was rooted and it was causing a backup. My independent sewer guy discovered the tool and commented on how new the tool was. Coincidence?? My sewer issues are completely resolved now and these scumbags are continuing to commit fraud all over Colorado. Oddly enough, my independent plumber had numerous horror stories on ARS preying on naiive people. Disgusted by how unethical these employees are.

Judea Duran

8 months ago

I thought your company was very personal your Tech was above and beyond what I expected James is one of the greats and I appreciate you guys for everything you

Jerrold Muscolo

10 months ago

Service from ARS was great, but prices were pretty high. $450 for a cleaning and wanted to charge $350 to replace a flame sensor that is a $10 dollar part and 5 minute job. If prices were more reasonable I would have them do more work...

Jason Anderson

4 years ago

We used ARS Rescue Rooter when our water heater went out in our condo and our technician was Jacob. He was phenomenal. Very professional and explained what was wrong and why we needed to replace our very old water heater. He replaced it in way less time than I thought and walked me through what I would need to do for maintenance. I have used ARS for many different projects in our house and I keep using them because they not only do a great job, but the technicians are always professional, kind, easy to understand, and they get the job done right the first time. I would highly recommend.

Clark Hanson

6 years ago

Was trying to claim a Home Depot Lifetime Warranty on a leaking water heater and being passed around between HD , an insurance company, and the manufacturer for hours. I was eventually told that ARS was contracted to make the evaluation and replacement. As ARS was working for the Insurance company I cannot advise on their pricing but the service technician was courteous, professional and extremely helpful. Had HD been at all helpful this would have been a 1/2 day job to R&R the unit but as it was we wasted a half day just trying to get a replacement unit from them.( Never mind the warranty was replacement, parts and labor.) Once we had a unit the install was completed in a couple of hours. I would definitely call ARS for any future HVAC or plumbing need.

Dennis Despres

4 years ago

The experience was completely satisfactory - Fred was prompt, polite and did a great furnace replacement. He reviewed the install, went over instructions on how new items worked, made sure all was working before he left. The install was clean and complete. Very impressed compared to previous service companies I have used. Would recommend to anyone.

Bruce Gednalske

a year ago

Steven was my service tech who came out quickly, he was very knowledgeable and professional, as he was handling a call there was another emergency on the back side of the building .so while he was there he handled that also . Very nice guy will be using ARS again . Thank u steven

Annette Schmidt

4 years ago

ARS was able to come to my home, late at night, within a couple hours of my call for an emergency, Truly is 24/7 service.
Mariano was professional and efficient. Thank you!

Kimberly Figueroa

a year ago

ARS was completely professional from the moment I contact them at 9pm on a Saturday evening to the time they had a technician out to my home at 8:30 the next morning - Chris, my tech, was amazing! He explained everything that he was going to do to diagnose the issue and then covered all of my repair options with a clear and understandable picture of the associated costs. He went through multiple areas of my home and took additional time to explain minor alterations that I could make to improve the life/health of my plumbing. I appreciate Chris’ patience with ensuring that I was happy before he left! I won’t hesitate to contact ARS for any future plumbing needs, prices are extremely fair and they were able to get someone to my home in a timely manner.

Marty O'Keefe

a year ago

The representative that came to our home was prompt and very friendly. He was thorough and explained the issues and the likely causes.

Anessa V

2 months ago

The man that came and help us, believe his name was Collin and he was so nice and professional. He answered what whatever questions I had and was so knowledgeable. It was a great experience.

Renee Moore

9 years ago

Keith was very helpful. He cleaned the heat sensor and replaced the batteries in the thermostat. He also explained about the dust around the unit. !8 mo old furnace needs to be taken apart and cleaned, because of remodeling done in house. But at the price of 454.00 will add more later.

J Long

2 months ago

Prompt response, very professional, very efficient, did great job...technician Aaron personable and professional

CM Green

2 months ago

Tom Longstreath was great. Polite, efficient, thank full that I had put something down in the crawl space to keep him out of the mud. And they pulled him from somewhere to come make an emergency repair replacement of a broken pressure regulator.

CS Boddie

6 years ago

Bob F. did a great job. He was on time, went over everything in short order, and gave us a good deal. We felt confident that he knew his stuff and we would receive what he promised on our new furnace with 24-month, no-interest financing through Home Depot. Looking forward to being warm and cozy this winter.

Derek

9 years ago

Our technician was Joel P. He was very friendly and showed up promptly. Definitely a good experience and relieving when things were fixed and didn't have my wallet start on fire. The dispatch service was great too! Very friendly and empathetic. Definitely recommend!

Amanda Hammen

11 months ago

I had no choice but to use this company as I purchased a hot water heater thru Lowes. He was 1 hour later than my 4hr window. He had no idea how to use the tablet provided he called the IT guy 4 times. Now that it's cold I turn my heat on to find its only blowing cold air. Turns out he turned off the gas to my furnace while installing the water heater. The job took him 4 1/2 hrs as he took a smoke break every 15 minutes. I will never use or recommend this company to anyone. I'm extremely disappointed with the entire experience.

Jenifer Turtschanow

4 years ago

Two appointments cancelled by dispatcher without letting me know!The first appointment was supposedly cancelled because it had to be above 65* to do a tune up... I understand that, but why not tell me that when I scheduled the appointment in May? I never got a call to tell me it was too cold... I had to call them. Then I rescheduled for today (June 10) between 10-Noon. I hadn't received a call from the dispatcher yet, so I gave a call to confirm they were still coming. The operator said that my appointment was booked for 10pm so the dispatcher cancelled the appointment.... BUT DIDN'T LET ME KNOW or try to rebook! This is terrible service and now 2 days away from work that I have wasted on this company. DO NOT USE THEM!!!!

Scott Seppers

a year ago

Not reliable, couldn’t make their 4- hour service window appointment. Was told that they were too busy to make the appointment. I’m glad that I had nothing better to do than wait around for them to call me 6-hours later.

Peter Beckmann

2 weeks ago

Excellent service and very good value. Fast response and professionally installed a new water heater.

Leti Calderon

11 months ago

ARS/Rescue Rooter was the best price I found for a new air conditioning system. They responded right away, had the new system installed the very next Day. Professional and efficient service. Good warranty. I will continue to use ARS/Rescue Rooter.

Marissa Weiss

5 years ago

Bob was very professional, friendly, and answered all of our questions. We appreciated his respect for us to think about our options and was not pushy. He's company offered to perform the work quickly and they did it efficiently. We are so happy to now have a comfortable home!

Poprocks4u

4 years ago

Jacob and Paul from ARS did a great job installing a new A/C compressor and coil in my condo this morning. I was impressed with their speed, efficiency, and their personable manner. Last... but not least... I did not have to clean up after they completed their work. Hats off to You! Almost forgot... man, is it cool in here!

Dennis Calcaterra

2 years ago

They've been out twice. Once for the air conditioning tune up they offered in the spring and now for the furnace tune up in the fall. They found all kinds of things they said needed repair that were unfounded. I Peak heating and plumbing come out and they found nothing wrong with the furnace. Plumb line also came out in the spring and also found everything unfounded and said they were just trying to make money. I got them through American Home Shield so it didn't cost me much. I have used ARS for a long time and am sorry to say they want to make money off unfounded repairs. I'll never use them again. Be sure to get a second opinion before falling through with repairs. Total rip off.

Gerry Case

3 weeks ago

Dallas came out and reviewed our situation so he left knowing that our water heater had quit. It was only 30 hours later that he was back with a replacement and had it installed in just over two hours. He was very professional, very tidy, knew what the code requirements were without having to look them up and followed them very well. We would certainly recommend ARS and especially Dallas the Plumber, for your home plumbing repair needs. Should we have a have more plumbing needs they will definitely be our first call.

Julie Roth

9 years ago

Our 20 year old water heater developed a leak so we called ARS/Rescue Rooter to come take a look. Rob Hering came out and as we figured we needed a new Water Heater. The closet that our existing water heater is in proved to be a real challenge but Rob did a fantastic job! He was very knowledgeable and explained to us everything that needed to be done. Thank you Rob for an outstanding job and for being so kind to this hysterical homeowner!!

Elizabeth Erb

2 years ago

A lot of good reviews on google, so this may be an anomaly. We tried 4 times to get a technician out to our home to schedule an assessment for adding air conditioning to our home. The first time, we had to cancel at the last minute (that's on us). On the day we rescheduled, we were waiting for 40 mins after the technician was supposed to arrive. Upon calling them, they said not finalized the appointment and did not have any other openings for a week. We called back and they offered an appointment the next day. While waiting for that appointment, we received a voicemail saying that the appointment made by the call center was not actually an available appointment, so they rescheduled it again or today. 40 mins after the technician was going to arrive, we called to find out they were having car trouble and were unable to come AGAIN. So far, we have taken 3 half days off of work and still have not had a quote. We will be using a different company.

Richard Dewar

4 years ago

Totally unreliable and horrible customer service. I made an appointment to have my AC serviced a week ago, they called at the last minute to cancel as they were running behind. They rescheduled for 8 am today, did not show up. I called and was told they were running late again, but would be there by 10 am. Again they did not show up. I called once more and was told they would not be able to make it until 2 pm. They give me no reason to trust they would show at any time.

mezgebu soressa

8 months ago

Keyvan was very professional maintaining my heating system and arriving on time. He also recommended things that has to be replaced in near future.Thank you Keyvan!Mezgebu Soressa.

David Graham

8 years ago

Bob Fuchs with ARS was very professional and courteous when we met with him. He answered all of our questions and is very knowledgeable on the services/systems that his company provides. I would/will highly recommend Bob Fuchs to our friends that need a furnace/AC or hot water heater. Bob helped us with the finances and even was able to meet the price that we stated that we could afford. You can't go wrong if you meet with Bob.Thanks Bob,Dave and Mary Graham

Tama Gunn

a year ago

Matthew came to our office to unclog a toilet and a floor drain. He was so professional, polite and efficient. He explained everything to me, gave me a price, and did his work. Very satisfied with this company

Tim Hendrickson

4 years ago

I scheduled an appointment weeks in advance to be able to work around my work schedule. They called the day before to cancel. So I rescheduled for later in the week and revised my work schedule to accommodate again. This time they canceled three hours before they were supposed to show up, in a voicemail. I didn't take the time to reschedule again. This just showed me a very unprofessional company which doesn't care about meeting their commitments.

Larry MacNeill

8 years ago

Kevin K. was eager to please. He cleaned out the roots from the sewer and all was well. The camera verification of the job will be done in a few days by someone else. So far, so good.I have a couple of comments in matters unrelated to Kevin K. directly. (1) ARS Rescue Rooter wants a social networking authentication to post this review. I wonder what else it might do with my account. Targeted ads, maybe? (2) By the way, doing the camera inspection first and then the cleaning if necessary costs $338. Doing the cleaning and then the inspection costs $88. Puzzling.

Mylife4jesus1969 yahoo com

8 months ago

Keyvan was very professional, courteous, thorough, even in the snow and negative 13 degrees he showed up on time and made sure everything was working properly.
Thank you ARS for a fantastic job.

Kim Coffey

9 years ago

After the first initial negative experience, the company redeemed themselves very quickly. Within an hour of calling to complain they had everything taken care of, and with apologies from several employees. We had to call them again a few days later due to the same problems that the first call was about, and they quickly came out and found out our sewer main needed to be lined due to separation. They explained everything in detail and were very clear about what needed to take place. The prices were competitive and there were no surprises at the end, and the employees, were courteous, hard workers, professional, and a pleasure to work with. We will definitely call ARS-Colorado again for future services.

Joseph Williams

9 years ago

My Wife and I just purchased our home a few months ago. Due to the summer heat my wife has been wanting to keep cool. With that said we were looking into purchasing air conditioning for our home. So we had a contractor from Home Depot and they sent Keith P. of ARS Rescue Rooter Colorado. Paul came to our home on his day off. He was respectful not only to us but also to our home. He was very knowledgable of the products we requested information on. He also educated my wife and I on preventable maintenance for our home.My wife and I were very happy with the services provided and we are looking forward to working with Keith and ARS/Rescue Rooter Colorado.Sincerely,Joseph and Rachael Williams

Lou Gordon

2 years ago

The serviceman that has done the repair and maintenance for two years now is a very hard worker and such a gentleman. Service done the old fashion way sincerely wants to help the customer! Great personality! He is a keeper for sure!!!Thanks for your service!

Diane Rae

5 years ago

Had Andon Kamenarov come to our home to put in a new valve in the guest bathroom shower/bath. He did an excellent job. He was most polite, professional and efficient. I would highly recommend ARS / Rescue Rooter Colorado. I was disappointed about the price. I felt it was quite expensive. He did give us a 10% discount and it was still $203.00. That's the only reason I didn't give them 5 stars. We were totally impressed with Andon!

Anthony Boyer

a year ago

Initially we discovered that our toilet in the basement wouldn't flush, figured the main line needed to be cleaned after determing there was no clog in the toilet. Juan Gonzalez was the tech sent out and he immediately deduced that our sewage pump had failed. He was able to locate a replacement and get it installed same day. Toilet is flushing properly and he made sure the well was cleaned out. Highly recommend.

Brandon Gardner

10 years ago

ARS was very fast in responding and had a technician at our house within a few hours. Leroy was knowledgeable and explained all of our options. He completed the work the same day and explained all features and maintenance of our new water heater. We are very happy with ARS and will call them first for any future plumbing or heating issues!

Cynthia Haines

a month ago

Kurt was very efficient and friendly. I think he did a great job.

Cindy Seigle

2 months ago

They replaced my AC/HVAC system very quickly while maintaining high quality. Everything was explained to me very well on all the work done and where to go from here on activating my warranty, etc.

Barbara Trenam

6 years ago

My experience with Bob Fuchs from the beginning was fantastic. He was so very knowledgeable, and pleasant and professional. This day and age that is a combination you do not often find. He also determined what system I needed and explained every detail I needed and put the package together. He is one of the best.

Noonee Seto

a year ago

The tech they sent was great. I set up an appointment to have the A/C tuned up before the summer and they set up an appointment within 48 hours!! Super prompt, worked with my schedule, incredibly professional. Educated me on questions I had, made sure everything looked great and explained what he was doing before just doing it. Even put on booties before entering the house. Couldn't be happier. Highly recommend.

Alexandre Y. karami

3 years ago

Everyone has been great. We have furnace and ac replaced, Bob explained the choices and got us a good offer on a Rheem package , install went as planned Fred and his team were very competent and friendly!

Jacob Marsh

6 years ago

Jason C. was awesome! He came at 830 from an 8-10 window and only took about an hour to install our new hot water heater - right then! quoted us a price cheaper than the other folks we were considering and was very professional and efficient. Our new water heater came with a 6 year labor included warranty and we couldn't be more satisfied with how it all turned out. Highly recommend. Thanks Jason!

TAMRA ARP

2 months ago

This was my second time using ARS Rescue Rooter for plumbing and they were, again, awesome to work with. The technician was friendly, knowledgeable, and offered solutions that could help bring the price down on my fix. I’ll definitely be using their services again!

Yvonne Rainbolt

5 years ago

Our kitchen sink was clogged today. I decided to called ARS based on the excellent reviews, and we were not disappointed. Chauncey arrived promptly and quickly resolved our issue. He was very knowledgeable and friendly. We will use ars if we have any additional issues, and we will request Chauncey!

M J

5 months ago

Be aware dealing with this company, they will steal your money and hang up on you when you call about resolving the issue. Do not trust them with your money and you can find way cheaper and better business somewhere else with little research. Shady business!!!!

Gee Bee

6 years ago

Bob was right on time, which is always appreciated. He was friendly, knowledgeable and explained the process of installing a new furnace.Just as important, he was great with my dog who can be a bit of a pest with strangers. Bob also took the time to get my electricity working throughout the house....a HUGE help to me.Thanks so much!!Gina M.

H G

7 months ago

Technician Herbert Bradford was on time, knowledgable and couteous. Got the issue resolved quickly.

cheryl mccleerey

2 months ago

Service and technician, Aaron, were excellent highly recommend!!

Ronnie Cheney (boosthacker)

2 years ago

In less than 24 hours from the time I called to get a bathtub faucet repaired, we were back in business. Aaron was so very professional, on time, and wore booties on his feet to protect our carpet and floors. The price was very reasonable and there was no pressure. I am a very satisfied customer. ARS is now my go to company and I will call only them to do all my plumbing and HVAC needs.

Michelle Snyder

9 years ago

Our swamp cooler was leaking so I called ARS who sent Mike M to our house to look at it. Mike was very professional, pleasant and thorough when explaining the problem and fixing it. He is an excellent HVAC tech and an assett to ARS.

Marielena Radecki

8 years ago

My call was answered immediately and a technician came quite quickly for a water emergency in my basement. The technician, Ben P., was extremely professional and explained the situation clearly and did a free inspection of the kitchen and bathrooms in the house. He unclogged the floor drain in the basement, which had made a mess in the laundry room, and he cleaned up beautifully. I would highly recommend this company and this service professional!

Edith Plascencia

4 years ago

Had several companies come and called ARS for third opinion. Kevin arrived 10 minutes earlyand I really enjoyed the experience. Kevin provided me with repair options (unlike the other two companies)on my failed motor. He earned not only my trust but my business on a new furnace.

Linda Greg

10 years ago

I just want to thank Troy for the excellent support that he provided us with when we had to deal with the City of Westminster when they relined the sewers and sealed of the tap. If he had not gone to bat for us we would never have gotten the problem solved. He had to talk with the city crew that came out to check our complaint that we had no sewer service. The city just kept trying to say that it was our problem and that the plumbers needed to do their job. Troy had already done the assessment necessary to get the city to repair the damage that they had done. The long and the short of it is that Troy went above and beyond to get this matter resolved. In the meantime he contacted a company that could evaluate and clean up our crawl space of the sewer mess. They did a wonderful job as well. Thanks for the great service. Gus & Linda

T Shaikh

6 years ago

I had a furnace tune-up performed by ARS. The technician, Nathan was excellent and very thorough, checking multiple points and performance of the furnace. He explained everything he did and discussed issues that need to be watched. All in all, a great experience.

Evan Coats

2 years ago

What a great experience. Isaac, Ty, and Akem were all amazing to work with. Quick turnaround on quote, great follow up, and the installers were professional, friendly, and just great to work with. Would recommend without hesitation. Best overall home improvement experience ever.

Ellie Anderson

2 years ago

ARS did a good job on my sewer line replacement. However, I felt that they were not transparent and played monetary games with me. They gave me one price, then increased it because they had to return with equipment to finish the job.. I feel they were overpriced. I would use a local, not national company, if you are looking for sewer replacement or a new water heater.

dan slaughter

3 years ago

I had some issues with my furnace the day prior to calling. I was able to fix the issue but unsure if everything was done right. I made a call for a routine maintenance and they made the appointment that day. I was totally satisfied with Mike and his professionalism. Absolutely will recommend ARS.

Sarah OConnor

4 years ago

ARS was terrific. They came to tune up my central a/c unit. It has lots of issues but is still working after 20 years. My tech Kwang was outstanding. He went above and beyond, giving me simple to understand info and lots of options, not just the obvious one, which is to replace the unit. I will request him every time they have to come out. Very professional service. I'll recommend ARS for sure.

Angela Szymcek

10 years ago

My experience today to have my heater tuned up was excellent. Why? Ron B. was on time, very informative, kind, and quick. Ron told me how to make my home warmer and be cost effective. Usually when you have a time frame window people are late or at the end of the window of time. He was not- he was at the top of his game.

Barbera Aimes

9 years ago

Dealing with burst pipes first thing on a weekday morning is not a pleasant experience, but dealing with Jeff & the other friendly people at ARS is. The pipes burst just before 7am. Called ARS and was pleasantly surprised to get a live person who told me they'd have a technician out right away. Jeff & a trainee showed up well before 9am, assessed the situation, as well as some other plumbing projects I'd been putting off, gave me an estimate and got to work. Jeff was wonderful to work with, took care of the problem thoroughly and even helped me tape up a radon pipe that had nothing to do with the repair. All in all, as with every experience I've had with ARS, I would give this experiene an A+. Very professional in every way. It's very reassuring to know I've got these people at my beck and call as these kinds of incidents rarely give any warning or happen at convenient times.

Steve and Diane Porterfield

3 years ago

Excellent service by Chauncy today. My Buyers had a main sewer line scope done as well as the kitchen line of the subject property. Chauncy was professional, very knowledgeable and was able to complete the 2 jobs we asked to be completed. An A ++ rating from us. 😉

Walter Hill

6 years ago

Bob was very knowledgeable, polite and friendly. His organizational presentation was thorough and informative. He presented three furnace options and explained the pros and cons of each option. I was impressed with his communicative skills. I highly recommend his service to any one seeking to buy a furnace.

Kristi Ehrler

6 months ago

Darrin was great. He has always helped me the best that he can. I have asked every time I have called and asked for someone that knows electric furnace's. I always get told they will send someone out that knows how to fix an electric furnace. I have yet to find someone at ARS that does. Don Berry was my go to guy for this. He knew exactly what needed to be done. Again, Darrin is great and able to fix to the best of his ability but doesn't know electric furnace's. ARS was the company that put my furnace in. You would think they would know how to fix something they themselves put in. I will be looking for a different company.

James Thompson

6 years ago

Aaron came out to look at our Water Heater. We found him to be a very professional, personable and friendly young man. He is the kind of great employee I would want my customers to meet if I owned this company.Thanks Aaron for a great customer experience.Jim ThompsonAurora, Colorado

S George

6 years ago

your team did a very good job installing AC in our home on 5/31.we really appreciate it. special thanks to Robert(Bob) Fuchs, he is very knowledgeable and very friendly.he took extra time to even fix a light inside the room where's the furnace is,what an outstanding service!!!we definitely recommend ARS/Rescue Rooter Colorado to our friends.Abraham and Sonia

Harold Rogers

10 years ago

We have an old house, built in 1927 and have very aging plumbing. We had a blocked line in the kitchen which had never been snaked. Muris assisted with the problem and spent a great amount of time and effort to resolve the issue. We have two other main lines which were also snaked, tree roots were removed successfully. Muris was relentless with multiple snakes but could not clear the kitchen clog. He supplied me with chemicals to purge the system and we worked together to come up with an action plan, which consisted of applying the chemicals and washing the line every 2 hours in hopes of clearing the tar blockage. We also discussed alternatives consisting of digging the line, (very expensive), or rerouting to a second line. Muris very helpful, very prompt and considerate. His strong strength is his ability to explain action taken and next steps. I would recommend him to any potential customers.

Shelley Simpson

a year ago

Technician was very knowledgeable and explained that fan would run even though furnace was off as I had humidity set. He set thermostat so fan would only run when furnace was running. Not sure how it got set that way.

Dylan C.

5 years ago

I purchased a 2 ton Rheem AC unit from ARS Rescue Rooter in June 2018. Jacob and his assistant did a great job and the Nest thermostat that came with the unit was awesome. I highly recommend this thermostat to anyone looking to buy a new air conditioner.Unfortunately after 3-4 weeks the unit died and starting blowing hot air. After turning the unit off and resetting the circuit breaker three times, the AC finally started to work. When an ARS tech came to diagnose the unit, he told me there was nothing wrong and everything checked out fine.After this, the city inspector failed the AC unit inspection because of faulty insulation around the coil line. He told me this was a relatively easy fix so it wasn’t the end of the world. I then scheduled an appointment with ARS and they no-showed for the inspection correction. I scheduled a second appointment which they proceeded to no-show again. On the third time I called, they said they would speak to a manager and get back to me.Unfortunately they never got back to me. I then called corporate ARS and finally got a call back from Scott, the local branch manager in Aurora, Colorado. Scott proceeded to lie and say he had pictures proving that the inspection was corrected.When I asked Scott to send me the pictures he finally relented and said that the pictures did not show the corrected issues. At that point, I was so disappointed and frustrated that I have asked for a full refund and to have the AC unit removed. They will be removing my AC unit this Saturday.This company has a lot of great reviews because, for the most part, it seems they do a great job and have great products. I was really happy with my AC, but I’ve been completely let down by the lack of customer service and poor communication. This company will need to make significant changes for appointment scheduling and improve their customer service if they ever wish to earn me back as a customer.

Mary Ingleby

7 months ago

They came and we put a camera down the main drain to the street. He showed ma and explained everything he saw. Explained my options and gave me an estimate.

Sharon Zivi

8 years ago

THESE GUYS ARE KNOWN IN THE BUSINESS TO BE SCAMMERS!! DO NOT USE THEM!..I called them for a simple drain clog and to camera the area. Basically they came in and it took them literally 2 hours to diagnose the problem and tell me they can not get past 25' to unclog the drain. It went down to the basement and the pipe had disintegrated, my basement floor needed to be jackhammered to get to the problem and replace the pipe. They wanted close to $4000.00. Not believing them, and not understanding why it took so long to camera (suspicious) I called Colordo Sewer Service. It took them15-20 mins to do a locate and camera. He unclogged the drain in no time and said there was no reason why this should ever had been a problem. I spoke to other plumbing companies and was told in a very nice manner that ARS only wants big jobs and are known to take advantage of people in this way. They lie and try to steal $ from you. Those reviews on the bottom were probably written by them or they had their employees write it for them. Don't use them!

Brenda Powell

6 months ago

I heard a very loud humming noise yesterday morning, which is unusual and I called to schedule someone to come out and take a look. They were able to get me in the next day. Unfortunately, we could not re-create the sound, so will have to wait for it to happen again. Technician Herb was on time, very courteous and nice.

Mike Brown

5 years ago

DISHONEST, EXPENSIVE and POOR COMMUNICATION WITHIN THE COMPANY. My sewer backs up. I call at 10 PM and they say they will send someone out for the after-hours rate of $75 (regularly $49). Get a call back a half hour later, apologizing, that it is actually going to be $99. At midnight I get a call, wanting to give me a head's up that they haven't been able to reach the tech on call, or his supervisor, or his manager. Offer to set up an appointment for 8 AM. Not happy, because we'd like to shower before work and school. Around 7 AM I get a call to say they see I was told 8, but they don't book exact times, so it will be between 8 and 10. Guy shows up at 9:30. Wants to run a camera in the pipe. I ask him how much it'll cost. Says, Don't worry, it'll be included in the $88. I say, I was told $49, and told him the story of the prices. He says, Who did you talk to? I've never heard of those amounts. We don't charge $49, $75 or $99 for *anything*. Don't worry about what the office told you. I'm the one here to serve you. The camera shows I have blockage in my pipe, but also that pipes are misaligned. He quotes me $15.8K and $12.5K to replace the pipes (two different approaches). Says they can do it the next day. I say, I'm going to get other quotes. He says, That's fine. But people in this industry know each another and we all charge about the same amount. I ask him how much it'll be to clean out the blockage. He says $274. I tell him I'm not willing to pay that much. As he's writing up the quote, I call their office to get clarity on the service call price. They tell me it is indeed $49. He overhears and realizes what I'm doing, makes a cut motion to direct me to get off the phone and in a low voice says, I'm not going to charge you anything. Later I get a call back from a manager who evidently was told about the phone call and wanted to investigate. She tells me ARS doesn't charge for sewer backup service calls, and that, for first time customers such as me, clearing a blockage is $88, not $274. She apologizes and offers to send out a more expert tech on Saturday at 10 AM. Saturday comes around and no one shows up. I call them at 1 PM to find out what happened. They tell me they have no record that anyone was ever scheduled to come out. Since then, I have received three quotes for the work from other firms. (One of the contractors cleared the pipe for me for $99, getting me out of emergency territory.) All the estimates were free. The quotes have been $7,000, $6,200 and $5,200. This is for the same work the ARS guy bid at $15,800!

Denver Diablo

5 months ago

Excellent job and fast service to assist with our own preventative maintenance that we do annually.

Robin Wheeler

a year ago

We the homeowner and myself would like to take our hats off for our Technician Tavish Wolverton! He came with a level of not only expertise and knowledge in his craft of HVAC, but also, with true and honest customer service! He makes you feel that you and your money as a consumer matter! We felt comfortable that we can and do trust his knowledge and the business he works for ARS Rescue Rooter. We highly recommend Mr. Tavish Wolverton for any any service you may need for your HVAC system. He helped use with our air-conditioning/heating system. Thank Tavish for helping us your awesome customer service is truly appreciated!!100%!!

Katie P

3 years ago

Gerardo did a great job! He was very professional and walked me through everything. I'd recommend ARS for AC tune up and plan to use again in the future.

Chocolate Cake

5 months ago

The price is good and they are on time. Thank you for being so professional and efficient!

Ryan Goodfellow

2 years ago

I had booked them to come to my home for A/C maintenance three times. Each time they rescheduled. Not the morning of. Not the day before. Not a week before. With literally 30 minutes left in a 4 hour time slot, they phone to say they aren't coming. They pulled these shenanigans three times! Enough is enough. They don't want my money, and they don't want to be the go-to servicers when things go awry.

Elissa Giles

5 months ago

This place was horrible they came and said he couldn’t find something so he just left. He came in my brand new home and scratched my walls and my air vent and left a big mess and didn’t even offer to clean it up or to mention he scratched 2 of our walls. Never recommend them .

Mike Sullivan

8 years ago

I have to edit my review and give another star to this company. After placing my original review below I was contacted again by a manager for ARS. He took the time to listen to my concerns and seemed very willing to address them. It was obvious from my conversation that he really did care about his customers opinions and wanted me to be happy with the service provided. All things being equal, I believe I would call ARS for future plumbing needs.----------Original Review below-----------------Called for a backed up main and got estimate over the phone. They sent two guys out that tried from the moment they arrived to sell me more services. They attempted to clear my main and then realized they didn't have a long enough cable. Then they told me the price would double because the would have to go get another cable. I then spoke with John the manager who I felt was very rude but finally gave in to not charging me because his guys were over an hour late. Then at the end when they tried to give me an estimate for pipe repair I could hear John the manager yelling at them over the phone. The guys that came out did good work, but the whole experience could have been a lot better.

Scott Schilz

8 years ago

Bob B. had the misfortune of having to respond to my call for help with a backed up sewer last night. Despite the fact that he was supposed to have been off @ 5:00pm and home watching the Bronco game (which we won), he cheerfully arrived at 7:45 and had to spend most of the next two hours working on my drain.Not only was Bob cheerful and pleasant the entire time, but he provided great service and went to great lengths to ensure the mess from the work area did not get tracked elsewhere in the house.Bob is an asset to the company, delivering a level of customer service few are willing even strive for, let alone attain. Thank you Bob!

Joe Visma

8 years ago

Sal and his crew were tops in their field and was very happy to have them on board to replace/reroute our sewer line. Sal was total customer service!! with the project and available to answer my questions throughout the work. Sal & crew took pride in their work and recommend ARS for similar work.

Leo S

8 years ago

Joseph Nuanes was very professional and courteous in such a stressful time! Our basement had flooded and he came out immediately. He was able to evaluate the situation and explain to me (a plumbing dummy) what was going on and what he believed caused the issue. I would highly recommend Joseph! Also he was never late to an appointment! If you are about to get your house in order for your wedding and it floods. Call ARS!

Rene Typher

8 months ago

I had water running down my foundation in the basement. It was flooded on Christmas day which was awful for a single disabled person. Erik found the leak after looking in the ceiling ans found it in my garage. It was a bursted pipe from the severe below 0 weather. He was nice and quick doing his job and he helped me out a lot

Ron Newell

3 years ago

Mike was very professional and very observant of the covid19 requirements. He found a problem with contacts and replaced them with an upgraded set which should last the life of the unit. He also found and applied a $79 discount coupon online and applied it to my final invoice. It was a very positive experience and I would highly recommend Mike.

Fred Krampetz

8 years ago

Michael M. came to my house to tuneup and clean my AC/Furnace system. He was professional, prompt and friendly. I was very pleased with his work and recommend him.

Paola Utterback

8 years ago

Keith visited us last week when we needed an estimate on a new Furnace. He was, without any doubts, the most professional and knowledgeable of all the technicians that visited us in our search for the new equipment.I felt very confident he was selling the exact product that we needed (not overselling) and paying attention to EVERY SINGLE detail we needed to know/Take care off in order to make our system efficient and safe.Unfortunately, the equipment itself was more expensive than we had budgeted for and we chose a different solution, but I would recommend asking for the services of Keith and this company without any hesitation.

Blaise McEwen

9 years ago

We had major issues with a commercial A/C unit and were quoted a very reasonable amount by Keith. Keith was very helpful, hands on and informative. I felt like an expert in A/C units after spending just 20 minutes with Keith. We decided to get a second opinion and the other company quoted thousands of more dollars for the same fix. It's nice knowing that ARS has technicians that aren't trying to rip you off. I'd recommend ARS to anyone with residential or commercial A/C unit issues. Ask for Keith if he is available.

Cindy Fernandez

4 years ago

We had an appointment at 9am. 45minutes later no one had arrive, we called they said they tried to confirm and cancelled our appointment. We had no missed call from the day before and my husband took the day off from work. Next available appoinment is for Thursday. Not Happy guys!!!

Jacob Hamilton

2 years ago

Our technician, Paul, was very professional and courteous. He arrived right at the beginning of the service window, introduced himself and got right to work. He used all necessary PPE. He performed our tune-up efficiently and even swapped out our filter and changed a light bulb that had burned out in our crawl space. I’m extremely pleased with our ARS experience and would recommend them to everyone.

Daniel Robinson

9 years ago

Recently had AC unit installed. Installation went great and was done quick. Weather cooled down so we shut off the AC for a few weeks. Weather got hot so we turned on the AC. After an hour, still no cold air coming out. Called and a Matthew S was sent out that night to fix our problem.Upon inspection, our blower and control board were shot. Matthew talked with someone, and ARS offered to split the cost of the repairs in order to make their installed AC work. The repairs had nothing to do with the install of the AC, they were due to our unit being that old. Naturally, I jumped on the offer. Matthew found that parts for our unit and was back the next day.Within the hour, Matthew had our blower unit working, the new circuit board installed, checked the rest of the furnace, made sure the AC was correctly calibrated and was on his way to help someone else.The entire time Matthew was working, he was a professional in every sense of the word. I couldn't be happier with the service I've received from ARS and Matthew; Outstanding!! Thanks again.

Ryal Bird

9 years ago

Brennan was very professional and took the time to address all my concerns regarding my furnace. He was thorough in his inspection and in describing the condition of my furnace and heating system. I've used ARS in the past at my other homes and will continue to do so. Highly recommended!

Gayle Schack

9 years ago

Our furnace was leaking gas and carbon dioxide and was shut off by the fire dept and utilities company on the Friday night before Christmas. Thank goodness for carbon dioxide alarms! ARS responded to our urgent call quickly on Saturday morning. Keith was at our home within 2 hours of our call for help. Keith explained the problem with our furnace clearly and helped us choose a new furnace that fit our needs. He even returned immediately when we called him a few days later to correct a problem. His kindness and customer service is beyond excellent! Steve W. was at our house the same day (Saturday) as our urgent call with a new furnace and had it installed by 5:00 p.m. Steve was very kind and extremely efficient. He also was careful to protect flooring and cleaned up after the job is completed taking away the old furnace. Thanks to ARS for helping us so quickly.

Pat Kempfer

a month ago

Scott was efficient, knew what had to be done, and explained it clearly.

Venita Hernandez

8 months ago

We were on the schedule for today, 12/23/22, between 10:00 and 2:00 and they called to cancel because they had some emergencies. (Was not a happy camper as they cancelled on us last week for the same reason) They called me back about 11:30am and told me that they have somebody in Aurora and they would be out in about 45 minutes. Yay! The tech showed up and did the annual furnace check. Everything checked out fine! 👍👍

El Hermes

4 years ago

Jason, rick and augustin were awesome.Rick found a broken pipe in my crawl space while installing the a/c that i would not have been aware of without their dilgence. Jason repaired it the next day.They were always on time and professional.I got different bids on all the work that i was going to have done and ARS offered the best price and warranty.Their work is guaranteed. I highly recommend ARS.

Aldo Mundaca

3 months ago

Work was done promptly and efficiently. Would highly recommend.

Ross Brown

2 years ago

Just so I'm clear, I had used Ars several times before with zero issues. They were professional, on time, ect. However, this time when we needed them, they completely dropped the ball and put us in a huge predicament. We scheduled to have some work done as we're selling our home and needed to repair a few things. We schedule the appointment at which the ARS scheduled it for a Saturday. Ended up getting a call Saturday from the local branch stating they dont do that particular repair on Saturdays. I was clear from the get go this needed to be completed the following Monday. The supervisor called me back promising to get this completed Saturday. My wife and I waited all day Saturday with no technician showing up or calling. We called the service center again only to be told it had got pushed to Sunday between 12 and 4. Sure enough, no call no show from ARS. We scrambled and got another company out to do the work but at an emergency cost. Very disappointed with ARS. They had been so great to work with before, but because of this situation, we will no longer use nor refer family or friends to them. If you use them, you might have to follow up with them to assure they'll show up! By the way, I still haven't received any call from a supervisor or anyone.

Fleur Ferro

2 months ago

Since I bought this furnace and ac from this company, I’ve had nothing but issues. Every time someone comes out here, I get told a different solution to the same problem. For example, when the furnace was installed, I was told to place the filter in on an angle. Now they’re saying it should have been flush and that’s why I am having issues. I had someone come out this winter because I couldn’t get my home above 62 degrees. I was told it was because the installers had only set the furnace up as a single cycle instead of 2 cycle so that should fix it. Never said anything about the filter position. Now when my AC was freezing up, I was told it was because a bunch of dog hair had gotten into the coils because the filter wasn’t placed correctly and that is the reason my heat wasn’t working this winter. I spent $13,000 on my furnace and AC with them and it’s only 3 years old and yesterday I had to pay $600 to fix it again? I find it to be really convenient that my 3 year labor warranty just expired this may and now I’m given a $600 bill. I wouldn’t have bought my furnace and AC with this company had I known this is how they operate. I would not recommend this company.

Laura Haller

10 years ago

Leroy S. was absolutely INCREDIBLE! We had been waiting for a couple parts for our water heater for a week and a half. He came in, tooled around, called a few places, and found the part THAT day! We had been out of water for two weeks, he was a superhero! He was kind, took time to explain everything to me, and advocated for me with our landlord. This was absolutely outstanding service. Leroy got the job done and was a pleasure to be around.

Connor Thomas

3 years ago

Terrible company. I contacted Home Depot for a air conditioner quote. They have a contract with ARS. The sales man who came to my house told my significant other its going to be around $8000.00 before they even inspected out brand new home which is already plumed with lines. All we need is the compressor installed outside and the condenser installed in the furnace. After looking around the house he said yep, its going to be $8000.00 When I asked to see what I am paying for, he said oh we do not do that. I can't show you the parts and labor I told him I want to see the breakdown of what I am paying for. He told me again he can not show me that info. What a scam. What kind of company is going to charge you $8000.00 and not even be able to explain what you are paying for? What a joke. Ill take my business elsewhere.

Jennifer Neely

8 years ago

Mike was so polite and respectful to me. Last year when my AC was installed I was told the auto function on the thermostat was not an option based off how everything was wired. Today Mike fixed my programmable thermostat without having to rewire the system!! All we had to do was change some settings under the installer options. Thanks so much Mike!! Now my furnace/AC will work exactly as it should!!

Richard Williams

3 years ago

When I purchased an AC unit last year from Ars/ Home Depot. I was told that I would qualify for a rebate from public service.After the sale I was told that I could not get a rebate unless I bought a new heater or upgraded pas well. Well I didn't need a heater, so I blew off my rebate. Three months later my power co. sent me a form and said I did qualify for a rebate. The sales rep was trying to hustle me. On top of that now the sales manager told me that he sent the form from which the sales man said I would not get a rebate. I did finally get a Rebate. I believe that the communication between the sales manager and salesman are very week at best. I called ARS at least 6 times and they would have someone call me back. I don't like being put on hold for 3 or 4 months. Terrible way to run a business. And the complete worst thing is that unbenounced to me My credit score wentdown to the mid 600.s from 780. The reason for this is a home depot credit card. I didn't want or need a home depot credit card to destroy the good credit I had. ARS needs to tell you it would be a credit card. I certainly wouldn't recommend this company to shovel my driveway never mind any other work. Have you read the apologies to the dissatisfied people. They say exactly the same thing. They must have this little speech saved for efficiency. Absolutely no personal apology. There all the same on how they are committed to our satisfaction. B/S...

Patrick Tatro

9 months ago

The installation was fast and efficient. The technician Branden did a fantastic job, leaving the house as clean as when he got here I would highly recommend him to any of my friends who needed a water heater.

Jeremiah Hunt

4 years ago

Cornellio was extremely helpful. He explained the company history, how the installation process would take place, and what type of warranty was available for the furnace I was purchasing. I would definitely recommend this company to anyone who needs gas appliances installed.

TDB

10 years ago

I am posting on behalf of my grandmother she is elderly and I was at her home on the day ARS came to her home to fix a broken pipe. It was after 8:00 pm when I had to call out ARS to fix a broken pipe for my grandmother. At the time we had to turn the water off to keep the water from running inside the house. It was and emergency situation and she could not be without water. We called ARS and explained to them what was going on. We received a phone call from Fred R. and he asked my grandmother if he could come out the following day. I thought to myself we would not have called you if we could wait for the following day. So he was shady about coming out in the first place even though it was and emergency, and ARS is a 24 hour service. When he got here he checked out the pipe and the location of the pipe. He explained to my grandmother how hard it would be for him to reach the pipe and that it would take a lot of cutting in the walls as well as from the outside of the house. He told her he would rather do the job the next morning when he was well rested and had a partner to help him. He kept making excuses as to why he could not do he job. He stated he was to big to get into the ceiling where the pipe was and that the boss would hopefully send a smaller guy out to do the job the following morning. He kept going outside talking to his boss and each time he came back in he would cut a little more or hammer a little more or tell my grandmother more excuses. After all was said and done he stated it would be thousands of dollars to do the work and that it would be better to just eliminate the pipe and close it off. He charged her 367.00 to cut the hole in the ceiling and close off the pipe. We felt that he could have fixed the problem but did not want to put forth the effort to do so. So the next day my grandmother called ARS and told them she wanted a second opinion. She spoke with Fred R. again and he reassured her that the pipe could not be fixed and that the right decision was made. So she asked to speak with Freds boss and he came out to take a look at the work that Fred R. had done. Stephen D. was the man who came out and looked at the work. He stated right away that the pipe could be fixed and that all Fred had to do was move it to a different location. And everything that Fred R. said he would have to do like cut and go through the walls did not need to be done. We thank Stephen D. for fixing the pipe the right way, he charged my grandmother and additional 410.00 on top of the 367.00 that she had already payed the night before. No hard feelings towards Fred R. however I feel my grandmother should not have been charged twice because the first guy Fred R. did not know how to do the job. My grandmother is out of a lot of cash from a simple pipe that could have been fixed the first time and because of Fred R. it was not fixed correctly. If I was not there at the time this work was being done for my grandmother I feel like she would have been out of a lot more money because of ARS. I also think they should refund her money for the first trip that they made to her home in the amount of 367.00

Ryan

7 years ago

I called these folks to add freon for the AC. I told them this is what was wrong. The receptionist tried to up sell me to a maintenance plan which actually was just fee they charged yearly to inspect but included no repairs. That was fine but I told them no and then said all I wanted was the freon added to the system. She said it would be $99. I asked her several times if that included the freon. Seemed a little low but she went and asked the boss and she came back and said yes. I agreed and they came out today. They performed the service check and then called and told me it would be $400 to add freon to the system. Bait and switch, they got me. I paid the $99 and told them to get lost. I'm a big contractor and occasionally you run into companies like this. Ask a lot of questions before you sign up for a service call. I called back and she did verify that she did tell me that but it was a mistake and sorry. That sorry did not pay the $99, lol.

A Serna

3 years ago

I made an appointment for a Furnace Tune Up on one of my houses, the agent on the phone said it would be preventative maintenance on the furnace. They agent took about 10 min to look at my furnace and tell me the parts that I needed to replace. No preventive maintenance was done. Later that day I could not get my furnace to work at all. Called into to ARS company and they said they were going to get a technician to call me within 1 hour. Waited 1 hour no call. Called again and the agent said this was the first time hearing about the issue. The other agent I talked to clocked out and did not say anything. She said to wait again, they would reach out to me within the hour. I left my house for a while since the gas was still turned on but the furnace was shut off. I'm not an expert with furnaces so I figured gas on and equipment not working was not a good combination. 30 min later the original agent that came to my house called and said he forgot to turn my furnace back on. He told me where to turn it back on since he was off the clock. It took an 1.5 hours for someone to actually help me figure out the problem & that it was safe to be in my house.I booked another reservation with one of my rentals for a specific time frame. My tenant had to ask for that time off so he could be home when ARS arrived. They never showed up. I called ARS after the time frame was past and they said that their agent was tied up with another call. So I rescheduled for the next day. Next day came and they didn't show up either. I called back and they said someone had rescheduled it. I asked why someone else had access to rescheduled for a service that I scheduled and I was going to pay for. The agent didn't have much to say. I cancelled the other appointment.Don't like their business practices & won't be using them again.

Sharron Harlan

2 years ago

My technician was Scott. He was professional and empathetic at the same time. He was also extremely patient with me as I vented my panic about the hidden leak at my house. He was personable and eased my stress throughout the process by keeping me informed what he was doing during the discovery and repair process. I asked a ton of questions, and he patiently answered every single one. Because of this I was able to actually provide a knowledgeable explanation to my insurance company of everything that was done. 10/10 would absolutely recommend, and will call on in the future!

Marc Painter

10 years ago

Jeremy was professional, diligent, knowledgeable and relentless at trying to find the problem. He even went back to Denver to get a different piece of equipment to try and figure out the back up issue - which turned out to be the City sewer, not our sewer. I will definitely use ARS again and recommend it to others ... and tell them to try to use Jeremy.

Brittney Gurule

3 years ago

I called ARS at 10:30am today and they had a technician out by 1:30pm. We dealt with dispatcher Agnes and she was incredibly helpful. It turns out we were dealing with a no heat situation. Our furnace was not pushing out any hot air and the house temp was down to 55 degrees. We have a 2 year old and even with a sweater and warm socks she was still shivering. Luckily ARS sent technician Edgar out to fix our furnace. He diagnosed the issue, explained it in a way that we could understand, told us the straight forward price for repair, and left to get the part. He returned within 45 minutes and the repair was complete by 3:30. By 3:45 our house was back up to 70 degrees. We are so very thankful for ARS and their crew! We are warm again!

Brian Weir

6 years ago

Adrian Vargas was extremely professional and a huge help. Even though he was unable to install the Nest thermostat (my system will not accommodate it), he was able to get the previous thermostat to work again and gave my wife and I valuable tips on how to improve airflow in our house to maximize the effectiveness of our system. Thank you Adrian!

Gage

3 weeks ago

I scheduled their $69 A/C tune up service in early July 2023. The morning of the date of service the tech left me a VM statng they were really booked and would contact me when they could reschedule. I contacted their office after fielding the VM and the person I spoke with was not interested in addressing the issue. As of this posting I've yet to hear from them. Went with another company.

frances macdonald

2 months ago

Prompt and excellent service from this company. The representative who came to my home provided helpful advice in selecting a replacement for my hot water heater, and at a very competitive price. My problem was solved the same day, it was a very good experience in a vexing situation ( no hot water!)

Bud Setzer

4 years ago

Ricky and Agustin were efficient, hard working and knowledgeable. The installation went smoothly. Both of the men were courteous and friendly. They satisfied questions that we had about the installation and how to use the new furnace, air conditioner and the Nest control.

Nicola Upright

a month ago

They did a great job explaining everything and doing a quality job

Kelli Shannon

2 years ago

They originally came out on NYE to find a sewer clog. They cleared it and were very professional and cleaned up the flooded water. They came out this week to install two clean out ports so it will be easier for me to clear a clog should one happen again. The original clean out is difficult to get access so this will be much easier. Very professional staff (Chris and Chauncy). They explained everything very clearly. Highly recommend ARS!!

Matthew McGibney

9 years ago

We had Herb B.. come out to take a look at our plumbing post inspection. we are trying to sell our house and wanted to have a professional out to look everything over. He was knowledgeable, and very helpful. He reassured us that the HVAC system was up to date, and in working order. Great employee!

Tony Andrews

a month ago

Technician Brian Argo was outstanding. Within minutes he was able to analyze our thermostat issue and resolve it. He was extremely kind and understanding and highly efficient. He scores an 11 on a scale of 10. Give Brian a raise!Also a shoutout to Agnes and Desiree for following up and arranging for Brian to come out on a Saturday afternoon to take care of us.

Meg Periman

8 years ago

Ben did a great job answering our questions, explaining what he did to fix our problem, and making suggestions about how to prevent issues in the future. He was very well spoken and polite. He was efficient, while also being very thorough and confirming the problem was resolved before leaving. We will ask for Ben every time in the future.

Carol Holmes

a year ago

Very pleased with ARS as always. We have used this company for many services over the years so when we were interested in replacing our furnace we called ARS first.They were able to replace our old furnace with a new one the same day.They made me feel like the most important customer they have. Every one from the Comfort advisor to the technicians were very professional and courteous.Love this company and will continue to use them in the coming years.

Meg Gross

3 years ago

Did furnace inspection. Came at expected time. Didn’t tell me exactly what he did, but said furnace needs replacing due to struggling motor. Gave me an Estimate for a new motor, as well as a new house humidifier. Arranged for another visit to Provide a free estimate for replacement. Was polite and courteous.

Christopher Sayers

5 years ago

Chauncy L. was so polite, informative and efficient! I am still amazed! He was through and very quick. I will never call another plumbing service after this.Side note; I still haven't heard from the other company I called this morning. Chauncey was here in less than an hour, and found it without me having to go flag him down! That never happens!ARS and Chauncy ROCK!

Renee Swanner

a month ago

Shame on you Troy Justice. This manager was hired in and reduced everyone's wages while increasing customer pricing by over 25 percent. Several employees working 18+ years left. Shame on you Troy.

Christopher Wright

4 years ago

We have used ARS twice. They are very honest. They are on time. They tell us exactly what we need and don't try to sell something that is unnecessary. They had an opportunity to sell us a brand new AC unit and actually sent someone out to make sure our old unit was beyond repair. It was repaired and they guaranteed the work or the money spent would go towards a new unit. We are very happy with ARS and will be using them anytime we have AC or furnace needs.

william glynn

3 years ago

Want to say I just had a very complete and thorough start-up completed by the ARS tech, Paul who did a spectacular job. I’m very happy and confident to know my units are working at peak performance. Thank you.

Travis Romero

9 years ago

ARS had really good customer service and good prices. Herb B. was very helpful with fixing our air conditioning unit. He gave us options on what could be done and didn't try to push for things we didn't need. He was very knowledgeable and friendly.

Patrick Laurie

a year ago

I returned home late from a long vacation to find the sewer line had been backed up and our house sitter had to go elsewhere for pretty much everything. Lovely. So with 4 hours sleep I called ARS and they were able to come out that afternoon and fix the problem. As it turned out they were able to come that moring and got to the house @ 10am instead of Noon. Brandon called ahead of time to give me his ETA. Showed up exactly when he said he would. He took one look at it, grabbed his gear, and got right to work. All repaired and back in business in 30 minutes. Quick, Professional, knowledgeable. All repairs should go this easy! THANK YOU!

Andrew Kraus

a year ago

I had them replace my furnace and A/C unit when they both gave out and died. 17k later and everything is done save for the inspection and the refrigerant needed to be added to the A/C unit when it got warmer. Fine, whatever. They also tried to get me to sign a blank contract for financing with no numbers on it that they said they, would fill in later. I had to write down the numbers and fill in everything myself because they didn't want to, but I got it done, so whatever. When I got the notice in the mail I needed to schedule the inspection, I called Lauren to set it up. She said she would take care of it on the day I requested and that she would call me when she knew what part of the morning the inspector would be there. Day of the inspection comes....no call, no inspector. Okay, life happens, I get it, so I call ARS to find out if there's an update. No answer. So i call the city about it, and strangely enough, they had no inspection scheduled and no one from ARS called. So, i had to reschedule the date of the inspection. Frustrated, I called ARS again, and this time the person who answered the phone was nice, but there wasn't much she could do because the service department apparently were all out on a Monday at 1030 in the morning and none of the managers available......................strange that the only person available for a conversation about my issue is receptionist in a business that's allegedly one of the best and biggest in the area.....only reason this isn't a 1 star is the guys who installed it were chill for the most part and the receptionist was super professional, but the next time I need service on this, odd's are, I'll go elsewhere and I wouldn't recommend them to anyone.And given the owner's practically copy and pasted response, that should tell you everything you need to know. This does not feel or seem like a company that should be trusted or like a company that cares about its customers.

Jay Bauer

6 years ago

I would highly recommend Bob and ARS for any HVAC needs. Bob is an extremely warm, pleasant, and knowledgeable person. He was not rushed and took the time to fully listen to our questions and concerns before answering us. He did not try to sell us anything. A+ Bob!

Mark Seward

4 months ago

Dallas checked everything very thorough. Friendly and courteous. We will definitely if need be called upon your services. Again, thank you very much for everything. I appreciate it.

Blake Harrison

2 months ago

Technician was great.

Very quick, professional and also went a step further and cleaned my system.

Thank you!

Mr Chewy

3 years ago

Quick, knowledgeable, friendly and up front about pricing. I appreciate these traits in repair techs. I will be using this company moving forward. Mike Did a great job getting my furnace up and running at an affordable price.

Chris Wright

a month ago

We have used ARS since before covid. Most recently, we had an AC issue. We have no problems with ARS.

Harry Hendon

9 years ago

Keith was very professional and knew what he was doing. He quickly assessed the problem with my air conditioner, quoted me a price, and completed the work very quickly. He was extremely respectful and overall a very nice man.Great job, ARS! You have a great employee there that represents your company well.

Rebekah Downing

7 years ago

Our experience was awesome! Liz was a very personable representative for the company and very fair. She was a great help in getting us a new furnace and water heater all in the same day. Plus, they installed in the same day! Talk about service! We will be recommending Liz and ARS to everyone!

Ryan Holland

5 years ago

Ronald was very knowledgeable, professional and courteous. He was able to unclog a pretty serious backup in my kitchen sink. He also provided some helpful remedies to prevent a future backup. Highly recommend Ronald’s services.

John & Mary Shouldis

6 years ago

We were having trouble with our furnace keeping the house at the temperature we had set on the thermostat. We called ARS and they determined our heat exchanger was bad. Since the furnace was the original and over 23 years old we decided to replace it with a more efficient model. Bob F. looked at our house's design and listened to our complaints about the heating and cooling problems we have had in the past. He recommended a great furnace solution that was reasonably priced. Within 48 hours of our initial call we had a new furnace that works great and we are completely satisfied with Bob and his team!

Debbie Ford

3 months ago

I've used ARS for years, however, the past few services I've had with them has been a challenge of them keeping appointments. My time is just as valuable as theirs and although I empathize with their challenges to keep appointments, it has been frustrating when I got cancelled more than several times for one appointment. I hope they improve their services.

Nicole Damiano

8 years ago

Both women I spoke to in the phone when making an appointment were extremely helpful and accommodating. Rashad repaired our problem, spent time troubleshooting and making sure there weren't more problems, and was super patient with my 2 year old that wanted to watch.I would highly recommend ARS and will hopefully not NEED to call again, but will call again if your services are needed!

SusanwantstoKissBruceSpringsteen

4 years ago

I woke up at 5:30 a.m. and realize my furnace was not working. I called the company they set up an appointment between 8 and 10 a.m. I got a call at 7:30 a.m. saying they were on their way. By 8:02 a.m. they were walking in the door and at 9:30 they're walking out with my furnace repaired I'm very pleased with this company. I would recommend it highly if there were 10 Stars I would give them that thank you guys for helping me out so super quickly you guys are amazing thank you again

Lydia Taylor

4 years ago

I am having an issue with my dishwasher. I called ARS and made an appointment yesterday based on the wonderful reviews here. I was given an appointment window of 4-6 PM yesterday. At about 2 PM I received a call stating that the techs could come earlier than our appointment time. Since I was at work I was unavailable. So I called and was told that I still had my original appointment confirmed between 4 and 6. NO ONE SHOWED. And no answer when I called multiple times. Very frustrating as I left work early. I'll be taking my business elsewhere.

Jon Demery

8 years ago

I had an issue with my sewer Main backing up into my basement. The technician, Mr. Perez, came to my house late on a Saturday night to attempt to clean out my sewer main. He was very friendly and knowledgable about his field. He gave me tips and advise on how to clean a sewer as well as how to keep it clean in the future. In the end he wasnt able to fix my issue because I have broken main, but he did help determine that was the issue. He tried hard to get through, but it just wouldnt happen. He set up a follow-up appointment for me to have a camera sent down the line and got the ball rolling in the right direction for me. It was as good an experience as it could have possibly been. Thank you

Neil Morton

4 months ago

Great service getting an old A/C unit running for the season

Maleah Delano

2 years ago

We paid 7,000 for new swamp cooler and service contact. After 3 rescheduling and two days and 2 technicians. Our swamp cooler doesn't blow out any air.

Sarah Vondle

2 years ago

I had a terrible experience with this company. To clarify, the negative experience was with Jeremy, the owner. Elva, the technician, and office staff were very friendly and helpful; and assured me I would receive a refund after the technician was unable to fix the problem of a clogged toilet. I shortly thereafter received a call from Jeremy that was nothing short of abusive, condescending, inappropriate and unprofessional, to ultimately tell me he would not refund the service. Terrible business practice! I do not recommend, and am still waiting on the refund.

Larry Grimm

9 years ago

The sewer line backed up early in the morning after an evening of use by some people who spent the night in our Social Hall at Capitol Heights Presbyterian Church. We got the people out and I called our reliable ARS Rescue Rooter. IT WAS A RESCUE! They came quickly. The remarkable Kris G. diagnosed the situation and recommended remedial action, explaining the impact of going either way, yay or nae. It was a quick and easy vote. I had total confidence in this young man. In five hours he had the sewer line cabled out, flushed with high jets of water, and scoped with a camera. The line is in good shape, grand news for this old church building. Kris connected us with the restoration crew and they are at work as we speak. I commend ARS to you, but even more I can say, when you call ask for Kris G.! I'm pleased I did.

Molly Schleede

7 years ago

An ARS Rescue Rooter Service Technician was here today, to figure out why our Furnace was not working. I was informed, that it would cost us $898.00 for two parts. We were advised to just buy a new furnace. I contacted a family member who works on furnaces, and explained the problem. We do not need a new furnace, the parts do not cost, $898.00, actually more like $250.00. It was an issue with 1 single wire not being plugged into the Circuit board. That's it, 1 wire. Funny thing is, we had ARS out two months ago, when our AC wouldn't work, and the Tech unplugged wires and switched things around so the AC would work again.I would not recommend ARS Service Technicians to anyone. They tried to rip us off, and lucky for us, we had a family member to turn to. And yes, our furnace is fully functional at this very moment.

Stephen Ingraham

7 months ago

ARS maintenence man was professional and knowledgeable. He checked all critical mechanical and electrical systems and gave us tips about how we, as homeowners, can do some preventative maintenence ourselves. We give him a 10 out of 10 for his service.

ditchfire

8 years ago

Water and sewage was backing up in my laundry room floor drain and basement bathtub. I called ARS Rescue Rooter on a Monday night and within a few hours Bob B arrived to address my situation. Bob cabled the main sewer out of my house and first pulled in some big roots. He diagnosed a blockage and tried removing it until his cable snapped. It was 1am and he didn't have a camera to look in the pipe so he called for an emergency camera to come to my house the next morning. Flip came out that same morning at 8am and found the blockage. The only way to fix my problem was to dig to my sewer line to make a repair. Flip explained everything that needed to be done and the prices associated with it. I spent a couple days dealing with the insurance company and as soon as the okay was given they started work. A crew of three arrived on the next morning and went to work. Led by Curt with Drew and Cary, the three men worked like an oiled machine to expose the pipe, make the repair and get my sewer pipe free flowing again. The city inspector couldn't come out until the next day. My neighbor, a former plumber, checked out their work when they were gone and was impressed with Curt's skilled craft work. After the inspector signed off on the job they filled in the hole and cleaned up the mess. Another neighbor down the street had the same problem several years ago and used a different company. She was still paying off her repair and related her dissatisfaction with the company she used.From the time I made the call until the job was complete ARS handled my situation in a very professional manner and minimized the sting of both the cost and hassle of dealing with my plumbing nightmare. ARS Rescue Rooter rescued my family and I from our dilemma and I highly recommend them and I would use ARS again.

Florez Geno

2 years ago

The tech was super friendly and knowledgable. Took the time to explain the job he was performing as well as explaining why it occured. It's very important to me to have a true professional to perform a service while entering my house!

Robert Serravo

a month ago

Brian performed diagnostics on my A/C. He demonstrated competence and professionalism. I would welcome him back anytime. He discovered that my A/C unit needed to be replaced and set up the same day for me to talk with their system specialist, Ty. Ty reviewed my options, explained the work that needed to be done, and gave me time to consider my options. This was helpful because a new unit is quite expensive. Brian and Ty provided me with trust and confidence that I knew I was getting the right A/C and with the assurance of the quality and professionalism I had from past experiences with ARS.

Don Alexander

3 months ago

They were very professional and thorough.

Beth Leighton

3 years ago

Mike rescheduled with me several times at my request. When he came over, he was pleasant, focused, and best of all, fixed a problem with the humidifier on my furnace that 3 other techs from another company had been unable to fix! Mike got everything working great and it sure is nice to have moisture in my house. Will call ARSback for future needs. Margaret.

Jeff Sharp

4 years ago

ARS / Bob Fuchs have been a great pleasure to work with. They responded quickly and were able to provide a quote for replacing my home furnace system. Bob took his time and even helped me get a quote for a 2 car garage furnace. ARS clearly had a great team of subcontractors that could tackle any size project successfully. I would definitely recommend them!

Karla Danes

9 years ago

Efficient, prompt, courteous and friendly, are the qualities Brennan has in regards to his work etiquette. He was efficient with his work and on time. The installation of the new furnace system was done so efficiently and in time for the approaching warm weather.I appreciate Brennan's enthusiasm to work and going over everything that needed to be addressed.

Taletha Pettis

5 years ago

Lovely sound of water in the basement yesterday evening and so its a plumber today... Called ARS and they were able to get to me immediately (or as soon as my scheduled allowed). Chauncy came and was absolutely amazing! He was extremely well spoken, dressed clean and took care during his time in my home. He was able to give me good suggestions to keep my hair out of the drain. He laughed at my stupid jokes and was very personable. I hope not to have more drain issues but if I do I would be glad to have Chauncy back in my home. Thanks ARS.

Jordan Davis

9 months ago

I had my air conditioner and furnace replaced by them. They did a good job at that, but after that service has been horrible!!!I had one of their Google Nests go out. The guy came and gave me a dirty Google next to replace it. It was used. I called back and they had someone bring one in a box.Then this Friday, I asked for servicing on my furnace so I don’t lose my warranty. No one called or showed on Friday, I had to call them. They said we will have someone come at 2pm Sunday. It’s Sunday and now 6:00pm. No one showed and I’ve called several times. They keep saying someone will call with an ETA. No one called. I called 4 times. Worst customer service for them to no call no show again. Wouldn’t use this company unless you want your whole day wasted.

Melles Ghiday

6 years ago

Bob Fuchs is an excellent sales person, friendly and very joyous person. It is a pleasure to make business with. I will recommend him to anyone who wants to replace furnace and Air Conditioner. Good job, Bob.

Myndi Mathwin

4 months ago

ARS did a fantastic job at my house! They were courteous and kept my house clean during the install. They took our ancient heating/AC and duct work and put in a beautiful new system and gave us an easy to understand Nest thermostat. Paul did a great job explaining our furnace and gave a nice overview on using the Nest thermostat. Definitely recommend ARS to anyone needing a new system without the wait! These guys really took great care of us!

Ryan McKenzie

7 years ago

Called at 5:30pm on a Friday and they had someone here by 8pm same day. Ben P. was great. Showed up on time and was very professional. He ended up needing to come back the next day with a new machine. Showed up on time and got the job done quick.

dnlslgd

4 years ago

Ronald Giroir provided excellent and thorough service. He let me know what work needed to be done and gave me an estimate before anything was done so I knew what I would be charged for. Glad he was able to come out and clean out my drains quickly and efficiently.

Cody Wilson

5 years ago

RACIAL SLURS TO A HOME DEPOT EMPLOYEE!!!I witnessed a young tall skinny man with short brown hair and a lazy cut Beard insult a female at the pro counter in home depot. While he was leaving he said some things under his breath I would rather not say. Told her she needed to learn her job better. While he was illegally parked in the pro outlet blocking the entrance. Once he was confronted by a grown man he explained he's good and got in the company van to leave. I called the number on the truck and the lady I spoke with was kinda rude and only wanted to end the phone call rather than get info on the guy that just criminally harrassed in a major store while on duty.This company and it's employees are what is wrong with the world. Nothing but hate and openly racist people there.Sorry for the post but this was thr most disgusting thing I have seen from a grown man!!!!

Ken Hatheway

7 months ago

I'd recommend ARS to anyone. They respond, they do a great job!
I'd also like to recommend Juan for employee of the year. Very good at his job, very clean and very personable!!!!

Bob Clement

3 years ago

Mike M, found that the inducer motor had failed very quickly. Then went to the warehouse and returned with a replacement within an hour! Very competent I will ask for Mike for future work

Anastasia Abuthan

3 months ago

I scheduled an appointment with them to fix my garbage disposal and Scott was really cool and quickly fixed it and very responsive as well! Thank you for saving my garbage disposal!

Bill Braun

4 years ago

We had an excellent experience with ARS today. Mike, the technician, thoroughly checked out our 2 air conditioning units and answered our questions. He was very professional and knowledgeable.

lbowiejr

9 years ago

The technician they sent out was a true professional. He knew what he was doing and answered all the questions that I had. Mike was very knowledgeable and gave a clear explanation of the services required to repair our AC unit. I found the repair quote to be reasonable and not overblown. I would defiantly recommended their services to my friends and family.

Craig Forsythe

4 months ago

NATE worked late to complete my AC service on the day scheduled. It was very much appreciated.

David Bunch

4 years ago

Kevin was great! We had a hot water heater installed and air combustion added. We could tell he put in extra effort to make sure it was done right and even helped with some other issues such as our washing machine set up. We would highly recommend Kevin and ARS

Ben Jackson

3 years ago

We can’t say enough positive things about our experience with Kwang and ARS. Kwang was honest, helpful, and outlined our options. He was extremely hard working, timely, and professional. When he was done cleaning our furnace fan blower wheel it looked brand new. We will definitely work with him again and highly recommend.

Becky Jaynes

5 months ago

Thomas was great! Even took the time to educate me about things to watch out for

Cynthia Cameron

a year ago

So far, I am not impressed. I called Tuesday and spent 10 minutes explaining that I had a drain backup and needed a camera to look for block. ARS told us that they would arrive between 10:00 and 2:00 so I took the day off. Finally called at 2:00 and after being put on hold several times, the receptionist said that the receptionist that made our appointment the day before was a third party call center whi didn’t give ARS the message and had the temerity to state that while she was sorry, it really wasn’t their fault. So, today the plumber arrives but didn’t bring a camera as no one told him too. He asked if I still needed the drain issue fixed. Uh, yeah?I hipe they are really good at what they do but so far, they are very disorganized and not accountable.

Kyle Roe

7 years ago

ARS is a fine organization and offers full service at a fair price. Bob Fuchs was fantastic and covered all of my concerns and questions. Bob did an outstanding job !

Tim Kelly

3 months ago

Needed all three old leakey knob valves replaced with quality, brass insides, quarter-turn modern valves. Called on a Friday evening and Tom arrived on time on Saturday morning. Tom did a fast, professional job in about 90 minutes and finished on the first try with zero leaks.We are well pleased.

Dona Franks

3 months ago

From our sales person to the installation team - all professionals! Neat, courteous- left the mechanical room better than they found it. They thoroughly explained how to use the new thermostat, CO detectors, furnace, & AC. #1 on our go-to list for any repairs that they can do.

Jake DeHerrera

10 years ago

We had an issue with a sewer line, and called Rescue Rooter. Leroy, the technician that came out, was very professional and got us taken care of in about an hour.Great job! We will definitely use ARS again when the need arises and recommend then to anyone.

Amanda Shanks

5 years ago

During the time Jacob Smith was here, we needed a little extra help and thats when Christopher Parrish showed up in no time to assist his team mate. We had to use a special camera so we could target the issue. Christopher was very interactive and sweet to my son during their visit and they both were the definition of the best customer service I've ever seen. Keep these guys around and your team will go far! I would recommend you guys over and over again. Thank you so much for your kindness, patience, and the laughs! Take care !

Spencer Ingraham

10 years ago

Keith came out and we got set for a friday at my request, but they could have done it the next day. He really understands someone needing an upgrade, and didn't try to up-sell without logic and customer satisfaction in mind. The guys that came who did the work were all very profesional and courteous. ARS offers financing, which was the only way I could get this kind of thing done, and they have taken care of every quirk along the way.I'm very pleased with ARS, and would sugest them to anyone.

Lori Kerr

8 years ago

Keith P went above and beyond! He was very informative, helpful and punctual. I really appreciated his knowledge and honesty with what was wrong with my old HVAC system and what I really needed to replace. I highly recommend ARS for their customer service.

Ian Eldridge

2 years ago

ARS Rescue rooter is extremely responsive and professional. We’ve used them both in the summer for AC issues as well as in the winter for heater and humidifier issues – they’ve always had an engineer dispatched either same day, or within 24 hours, even on nights or weekends. We ended up using them for a new air conditioner and furnace install after our good service call experiences, and our house has been so much more comfortable ever since. We used to have a 10° temperature difference between our second floor and main floor, and now they only differ by about 3°. They also provided a whole house humidifier which has been a life saver due to our family having sinus issues here in Colorado. They provided us with three “good, better, best“ options to fit within our budget, and were able to install in a very timely and efficient manner during the hottest part of the summer. I have recommended them to friends and family, and will continue to do so. It is very hard to find a trustworthy contractor these days, and ARS has been amazing.

Jahomes

3 years ago

Mike came out today and he was great. He arrived on time, performed the furnace tune up and answered all of my questions. I would recommend ARS for your heating and cooling needs.

Ashley Nielsen

3 years ago

Mike M was wonderful! He listened to our concerns, our problems and gave us great service and fixed our problems. We finally have heat! He was very personable, great with our dog and very prompt! He was very quick and efficient fixing our problem and double checking that it worked! Great job and thank you so very much!

Vickie Courtney

2 weeks ago

ARS is the best. I have been using their services for the past 4 years and they have been outstanding in every respect.

Jacob Klett

11 years ago

I called ARS a few weeks back to come root out my main sewer line. The plumber who did the work claimed that my line was concerning and set me up with a complimentary camera inspection. When ARS returned to do the camera inspection, they essentially told me that my line was in such bad shape that it needed to be totally replaced, which they offered to do for a cost of almost $10,000. Since my line had passed a home & sewer inspection before I purchased my home 10 months earlier I had a hard time believing this. I scheduled a 3rd company who only does sewer inspections (and does not sell sewer lines) come out and inspect the line again. Turns out, ARS was trying to make a profit by scaring me into spending a ton of money on something I didn't need. To make it worse, there were still roots left in the line. When I called to speak with the manager and file a complaint, he tried to argue with me before finally agreeing to refund my money. Based on my experiences I'd say this company's business ethics are questionable at best. Do not use ARS, they will try to make it seem like they have your best interests in mind but dollar signs are all they really see.

Tami Katz

8 years ago

I have used ARS services for the last 12 years, I consistently find them to be on time, reasonably priced, and their work is high quality. The last job was done by Ben, he was a pleasure to work with, and he did an excellent job on my faucet replacements.

B Terlizzi

2 years ago

Fred was very friendly and knowledgeable and not pushy. He was able to get a system for all our needs and have it installed same day.

liana lutz

8 months ago

the receptionist was not professional but the technician was excellent and I could not have had a better experience with the tech he was knowledgeable and explained everything

John Kirk

4 years ago

I'm giving this 2 stars in the hopes that someone will read this. I have no experience with ARS' service or workmanship, so I cannot speak to that. However, they are partnered with Home Depot as the preferred installer for HVAC services. I had previously gotten estimates on a furnace and thought I would be able to take advantage of Home Depot's financing option to pay zero interest on a furnace for 2 years. When ARS came to do the estimate, they sent an inexperienced sales person, not an installer/estimator, and provided me with a quote for $15,000. That is THREE TIMES (3x!!!) the estimate I got from other companies. Take it from someone with 15 years in construction, don't get played by this company, they want to take advantage of your ignorance for $$$PROFIT$$$!

chadsmedicalmassage Gollakner

2 months ago

He brought out a little toy that went down a couple feet. I've never seen a professional with Is unprofessional tools. I would put a picture but this site does not allow you to. And they charge you the professional rate of a plumber.

Robert Lun

4 months ago

Nate was great, on time, informative,and got things done in a very timely manner!

Oliver Barber

2 years ago

The contractor started calling 3 hours before the appointment asking if we were home I told her no out appointment wasn't until 3pm. She said to text her when we got home she called again at 2:15 and asked if we were going to be home for our appointment I told her we will be home at 2:45. We waited she finally arrived 25 minutes late at 3:25. The appointment was expected to take a hour she walked to out furnace told me she has never seen a furnace like ours before and said our estate was 14k starting price. The whole appointment lasted 3 minutes. I told her they told me on the phone she would give me several options on a quote she said she was sorry and it was going to be at least 14k starting price. I'm going to get a second opinion.

william martinic

a year ago

ARS arrived with 24 hrs. Of my initial service call and quickly made the needed repairs. Devon was very professional and knowledgeable.

Anoam Allison Itoeye

7 years ago

After months of denial, the flooded basement forced a home owner to admit the problem might be an extensive plumbing issue. Unfortunately this happened on Father's Day 2016. Fortunately for the home owner, Rashad came. The home owner is an aerospace engineer. After Rashad spent hours, painstakingly satisfying every spec. for the homeowner, a contract was made. Unfortunately, administrative error caused a major schedule delay and aerospace-engineer-home-owner, who has an International schedule to keep, became more distraught. Fortunately for myself,( home owner's daughter) Rashad came again, this time with a team! As a team, these men dealt with difficult parameters and unpleasant attitudes from all directions. Like Rashad, Tomas M, Fred R. Aaron K. , Ricardo P. and others on site, worked with, not against an extremely stressed, meticulous-minded-home-owning-engineer. Communication was also not always streamlined for these gentlemen and they worked continuously, in the chaos, with extreme patience. To each of you that were here for the week of 'fun', you helped my father more than you will know. It wasn't easy, I know. You are skilled professionals on all levels. Thank you each.

Madison Jordan

7 months ago

We had a pipe burst and didn’t know where it was actually located within the wall / floor so we had a technician come out and punch some holes in the wall to look. They were ultimately unable to access or fix the leak. We went with another company after this one attempted to charge us over $700 stating they’d repaired the pipe when that never happened. We we’re quoted and subsequently charged for a repair when they couldn’t find the leak. All we have from them are holes in the wall and we get calls frequently asking how we are going to arrange payment. We’ve been told we don’t owe anything but every time they call we have to explain the situation over and over to get things straightened out. I wish they had better communication within the company or atleast kept notes on each customer. Really unprofessional and honestly annoying.

Claudia Valle

7 months ago

Once the tech was able to check my furnace, Daran was super professional. With the freezing temps. It was hard to get serviced. I get it, there are some emergencies that take priority. Luckily it got done.

Melate Tesfaye

a year ago

I have a new air conditioner from ARS . When they Installation They have a leakage in the Furnace. I called them the came and the say they fix it For temporary But the next summer it's the same happen and I Call the game they sent some guy he said have a Leakage when they put the air conditioner did not wanna solve the problem I pay almost $6000 still u have same Problem i called today The customer service they answered they said they cannot help me they transfer me to the manager waiting for him to call he didn't call me i have 3years old boy he can not Handled 99ﾟ in the house

Dominic Zarlengo

2 years ago

We've been using ARS for years. They're always prompt, courteous and work very clean. They've done a WONDERFUL job during the pandemic. So considerate and mindful when working in our home. Just recently had our AC, furnace and water heater replaced all together. Great price (thanks for being so patient through multiple quotes and negotiations, Isaac!) And they did an excellent and fast job during the install. Will be using ARS for years to come.

Scott Bradley

2 years ago

Very disappointed called 1 year ago about a smelly drain and they fixed it for a fair fee under $100. Called him again about another drain in another house this time they wanted 329 dollars I will call the Covid gouging jack up the price $229 they should be ashamed. Then they have a young lady call who tries to tell me it’s normal pricing.I decided to do it myself and it cost me $6.75 for the parts and 20 minutes to doWe will not call again

Lisa Geyman

9 years ago

Keith arrived early, quickly diagnosed and repaired the problem with our furnace, and provided very helpful information for the routine maintenance we should be doing. He was professional, knowledgeable, efficient, and trustworthy. In the future, I would not only call ARS, but specifically request Keith for any furnace repairs I need.

David Belenky

3 years ago

ARS/Rescue Rooter gave me an appointment for an estimate on root clearing in our sewer line. I was home throughout the 2-hour window and for the rest of the evening, but no one showed up and no one called. I called them the next day and told them I would not reschedule because a company that does not respect my time doesn't deserve my business.

Craig Jacko

4 years ago

This company was contracted through Home Depot to provide a mini-split installation estimate. They reached out to schedule an appointment almost immediately, but the only appointment available was 2 weeks in the future. We set the date and I took the day off of work to meet the comfort advisor at my home. The day before the appointment, they called me to confirm that they would meet me at my house at 12PM at which point I confirmed the appointment.On the day of the appointment, the company had not arrived at my house by 12:30PM, at which point I called their office. After their office looked into things on their end, they told me that the person who does mini-split estimates is on vacation for the next two weeks and said they were going to call me to reschedule.Tl;dr: I took the day off of work for an appointment that was confirmed just one day prior, the person never showed up, and they offered me a date two weeks into the future. I will be looking elsewhere and highly recommend you do the same.

Katie Marbury

2 years ago

The tech arrived within the window provided. He was very courteous and took all PPE precautions for COVID and general cleanliness/courtesy (mask, gloves, foot booties). Explained any potential repairs that I could expect in the future, and even went out of his way to go and pick up a promotional item that was promised to me at scheduling that was not communicated to him to bring to our appointment (instead of just having me go to the local Home Depot to pick it up myself). Even my pets seemed to like him, which we all know is a true test of character :)

Lindsay Barrett

4 years ago

What a great company!!! Nova our salesperson was absolutely amazing.... from our first experience with her to Fredrick our installer we couldn’t be happier with their knowledge, friendliness and expertise. I would highly recommend ARS!

Jay Eno

8 years ago

Jason was very professional and easy going. Was very quick and efficient as well. Went the extra mile to inspect the line, and noted potential future issues as well. Very happy with my service from Jason and ARS - Rescue Rooter in general.

Austin Zehner

4 months ago

James was very friendly and prompt with his service. Thank you!

Raviraj Edwards

4 months ago

Excellent service.Completed on time by skilled and knowledgeable installers.

Tim Brown

a year ago

These technician were very professional, informative and walked me through every detail inside and outside they left the inside and outside or my house clean. I'm a technician at Coca-Cola been working for them for almost 29yrs I've worked in sales also i know about customer service and this was a scale or 1 to 10 it was definitely a 10 plus thank you guys so much for the great service I will spread your company name throughout Coca-Cola and my neighbors if they need any service for which your company provides again thank you

Lenore Rivera

7 years ago

Rude Receptionist!! I made my call to ARS asking if I could get someone out to give us an estimate on a ductless air conditioning system. Without asking any further questions, whatsoever, she told me they were very busy at this time, and it would cost a minimum of $10,000!! Excuse me??? First, she never asked what size unit we had in mind, or ANYTHING, just that it would cost $10,000! WOW! Never had that happen before!!! If a company can't take anymore new customers, I can understand that! Just say so lady!!!

Daniella Guevara

6 years ago

As a first time home owner it's been very stressful trying to update and adjust things to the way I like them. My house has no central AC and this summer has been miserable with me dealing with a weak window unit. I called to set up a free estimate with ARS and I must say, ever since it has been the best experience and it was even better with Nova helping us out!! She knows her stuff!! She is very knowledgeable and made sure all our questions where answered. I could not be any more happy with her help and suggestions.

Cathy Hoganson

4 years ago

ARS/Rooter Rescue (Kwawn) came out to perform the annual HVAC cleaning/ servicing. The price for performing this was very good. My system required one repair (not unexpected due to age of my system). Kwawn was very professional and answered my questions.

Sierrah Haughton

6 months ago

Dallas was really a great guy! Knew exactly how to fix the water valve & fixed it in no time. Since Devon was sick, Dallas did the job and I have no complaints! Hopefully I wont have to call again, but if I do I know my problem will be solved quickly. Thanks so much!!
Sally

Gary Bailey

a year ago

ARS installed a new furnace and ac with accompaniments. Their price was the best of 3 estimates we received. They were able to install the entirety of these new systems the very next day.For part of the day, we had two HVAC pros at our home, and an electrician joined them later in the day. All three were friendly and professional, considerate and excellent communicators. One of the things that impressed me most was that I never heard crass talk or curse words the entire time. (I'm no prude, but I work in public ed middle schools, and I'm weary of the filthy, inappropriate way our society now speaks.)We received excellent information about the new system, and everything is working well. I'm so glad we signed on with this company for our extensive HVAC needs.

Marshall Monsell

6 years ago

Bob had all the answers to my questions. His knowledge of the different systems made it easier to make my decision. The service and warranty offers left me feeling that I'm in good hands with ARS.
Marshall In highlands ranch

Kimberly Walley

6 years ago

This company does not keep their word. Came out to fix a clogged toilet at our business, charged $700, which was outrageous but it fixed the issue.....temporarily. Not even 2 weeks later it was clogged again! We called and spoke with the manager who apologized and told us they would come out the next morning and fix it FOR FREE. Our appointment time was between 8am-10am and they showed up right at 10am. The technician, Aaron, was extremely pleasant (and really the only good thing about this company). After assessing the situation he told us it would be another $600+ to fix the clog. When we told him that there was supposed to be no charge, he called to verify this with his manager who told him that they would not fix it for free as promised and that they would not waiver on their price. Horrible customer service! I would not recommend this company.

Laura Hoganson

6 years ago

Fred and Richard showed up ready to work. They were informative and professional at every point of the installation and handover. They and the electrical team did a fantastic job!

Chris Erickson

8 months ago

Very pleased. Daran was great and knew how to fix problem. 2nd visit was James. Also knew his job and was extremely nice and explained what he was doing.

Pat Adams

a month ago

Very disappointed in this company!!!! I called them specifically because I bought a furnace through them a few years ago. So last week I had scheduled with them to do a $69.00 Tune up on my 84 year old mothers A/C unit. She doesn't want to run her A/C until it's been inspected and tuned up. When I scheduled the appointment last week it was scheduled for 2 days out. They then called back and said they made a mistake and made the appointment for a week out. Then today (a week later) they called to cancel the appointment because they are too busy. I'll go somewhere else. They should have told me last week, so I could have gotten on someone's calendar who WILL actually show up. Now a week later, I have to start all over. So frustrating!!!

Russell Anderson

10 years ago

ARS repaired the sewer line in my basement yesterday and did and excellent job. They were very concerned about keeping the house clean as possible. They were polite and always explained what they were doing. They could have done a little better job of cleaning up afterwards but with cement dust that is a big chore. I would definitely use them again.

Michael Gordon

5 years ago

Victor and Angelo arrived on time, introduced themselves and proceeded to explained what was involved with the furnace installation and how long it would take to complete the job. They were very knowledgable and completed the job within the stated time period. They then explained how the Nest thermostat worked and even set up a Wi-Fi app to control the system. Both gentlemen were friendly and explained all aspects of how the new system works. Thanks to Victor and Angelo for a job very well done! Highly Recommended!

Sarah Morley

3 years ago

Incredible experience. Jacob arrived on time, he was straight to the point and gave me excellent feedback regarding my problem. There is a leak in my house and it was determined that it was not plumbing related so I didn't need to hire ARS for any repairs. However, this will be the company I call any time I have plumbing issues. I've been a homeowner for 9 years and have dealt with so many awful companies and contractors. I cannot express how refreshing it was to work with someone who was no b.s., helpful and professional.

Eva D.G

9 months ago

Two parts were replaced on my HVAC heating system. I am happy to have Mr Bradford as our technician today. He showed me those issues and explained them very clearly.I trusted him so I did let him to replace those parts for us.He is very kind, patient and friendly.He was so great with my two dogs.Thank you.

Amy C

3 years ago

Mike was punctual for his time window and offered to help me move the door to access my crawl space. He was efficient and professional. When he was done, he explained my furnace’s problem points, and broke down the costs per the parts and costs that were at the end of their lifetime. He answered the questions I had regarding my furnace, and was very helpful in giving me an honest opinion of my HVAC system. He was respectful of my not wanting an estimate on a new furnace, and highlighted the phone number I could call when I was ready. Overall it was a pleasant experience and I would definitely recommend this company to my friends and family!

Leroy Duran

8 years ago

I just had an AWESOME experience with this company, from the first call with Britany to the technician Ben P. I had been using another company for years to find out they were giving me wrong advice and not doing the job correctly. I will continue to use Rescue Rooter and tell everyone I know to use them as well. The customer service Ben P. provided was second to none and with employees like him you will keep customers loyal and happy. Once again thank you for making a unpleasant situation a enjoyable experience.

mort levinsky

2 months ago

The tech was awesome!!! He was recommended by Tammy at ARS. Probably the best tech that I have used. Highly recommend him to anyone looking for a real professional. By the way his name is Barry.

lDebra Morris

6 months ago

Dallas was very nice and professional and did a good job. I would have him to do any thing else we need for plumbing. He explained everything so we could understand.

Heather Williams

2 years ago

ARS installed an AC/furnace for me. The install process was quick and the technicians were professional. They explained the system to me after it was installed and answered questions I had.I had to confirm the appointment myself, I did not receive a confirmation independently from ARS.

Saman Mehdi

4 years ago

Mike came by today to give a second opinion. He was genuinely honest with his recommendations to fix our issue. We could not continue our work today due to personal financial reasons and lack of urgency to fix the problem. But I trust his recommendations and will likely reach out to Mike once we are financially able to fix our problem!

Petra Bauer

a week ago

The technician thoroughly explained why I was hearing the noise and that was greatly appreciated because it put me at ease that my system was in good shape.

Denny Lach

9 months ago

The guys at ARS are great. They arrived on time, quickly diagnosed my problem and discussed my options and pricing. My system is back up and running. I highly recommend ARS.

Marshall Shelley

a year ago

The service and technician were fine. We (eventually) got the AC tuneup we asked for. But four time, count ‘em, four times, they rescheduled the appointment. I realize an AC tuneup is a low-cost service, but I stayed home from work to meet the appointment, which was rebooked at the last moment.

Ulrike Berzau

2 weeks ago

The technical experts Colin and Leo were excellent. They performed their work thoroughly and looked at every little detail to make sure my unit is running optimally. I appreciate their professionalism and their patience in listening to any issues I had encountered. Also, their expert advice on efficiency improvements, future maintenance to assure longevity of the unit was very valuable.Thank you for sending me such a professional team!

Leslie seg

a year ago

Had heating and air installed, then a special filter due to extreme mold smell. Have had to lately call for the initial city inspection. Which took 2 plus weeks, just to get someone on the phone to schedule. Then am going thru start up inspection so I can get my rebates. Too many problems after the install.. seem like they want installed 16000 then you are left hanging.. very hard to even get someone on the phone.. Bad management....think twice,, if you like headaches then have fun with these guys.getting appointments , first not enough staff then vehicle breakdowns, then computers down and no backup to know what appointments were made. So no one on Monday got work done because they had no idea who had appointments. Very poor management, poor work

Robbyn Celestin

5 years ago

My technician was Bob F. He came on time as promised and gave me detailed information on getting a new furnace. The information included three types of furnaces we could get, the prices of each one, all the work that is included in the pricing, and gave me a written, detailed quote. He was very professional, knowledgeable, and friendly. I appreciate the additional information he gave me on the company warranties, how technicians are hired, and much more. This is the second time we have had Bob come to our house and both times he gave excellent service.

S MR

7 years ago

I'm not a fan.ARS technician charged me almost $1,200.00 for a new motor to get my heater running and then told me if I buy a new HVAC system they would credit me for the motor. I decided not to go with a new system as I received a second opinion and was told it wasn't needed and they should have replaced the entire housing instead of just the motor. We started having trouble with the motor went after 35+ days and had to replace the motor, squirrel cage/housing due to the motor being wired backwards/incorrectly. It caused issues with my AC so now I'm really paying for it.I'm still waiting for an invoice or receipt to show what work was performed. Pricing to replace guts (motor, squirrel/housing, and wiring) is $895.00. Much cheaper than what I paid just for the motor to be installed incorrectly.

William King

8 months ago

Michael is a consummate professional. He solved the issue quickly and took time to explain it all to me. Very well done.

Samuel Krohn

5 years ago

Used company for emergency plumbing issue due to pipes backing up in our new house. The person that came out to check it out was incredibly rude and would talk down to us the entire time. Squeezed $350 out of us that day to look at pipes and provided us a quote for $8.5k to replace all of our sewer line. Very high pressure to proceed with quote until I insisted that he leave and let us look at options. Had the issue fixed elsewhere for a few hundred in total.Only reason for 2 stars was that I think the company itself it not bad, just this one particular guy. Did not get his name unfortunately!

Robert Graf

2 years ago

Our technician was on time,very professional. He completed all services plus extras that was added on in a timely manner. He explained the new products an how to use them. Overall I give him all 10s. Great job!

Greg Jacobs

7 years ago

The technician shown here is not who showed up. This is how you represented yourself:1) two cancellations two days in a row2) after I cancelled the third appointment you still showed up3) the technician was an hour early4) the email announcing the technician arrived 30 minutes after the scheduled time5) the technician shown in the email was the wrong personIf you can't get a scheduled appointment correct I have little faith in your ability to perform a good HVAC service. I'm glad this went no further.

Mom Of Four

4 years ago

Very professional installation. Crew arrived on time, were quiet and efficient. They protected my floors and left the work area clean. Everything looks top notch.

james mccurdy

11 months ago

Technician have been out several times in the past year since it was first installed to figure out why it won't keep my house cool but runs all the time. My house is only 1000 square ft and the unit is supposed to be big enough but it won't keep up. I've done everything to keep up with the maintenance but that's not the problem and they can't figure it out.

Don Pritchard

4 months ago

The technician was very profesional, on time and very personable.

Amy Bosserman

9 years ago

Dan went way above expectations to fix issues and identify and fix issues that would in the near future would have become issues and caused significant damage. Thomas also demonstrated good attention to detail on additional items to ensure values and connections were up to code.The crew (Dan, Thomas, Dino,and Geno) finished a significant amount of work within a day as well as being able to schedule the work less than 24 hours from the initial service call. The crew was also very good with my dogs which is important with mastiffs and other giant breed dogs.I will definitely recommend this crew and ARS and will be additional services in the future.

Susie Brooks

9 months ago

Devon did an amazing job! He was very professional and kind. I will definitely use ARS again.

Erich Wellinger

a year ago

ARS was previously very good, but they have gone downhill precipitously. You should consider yourself lucky if you are even able to get them on the phone. Earlier this year I had a pipe freeze and tried to have them come up and they didn't even bother showing up.Do yourself a favor and find a different heating and cooling company.

Rissa K

4 years ago

We had the pleasure of having Bob Fuchs in our home tonight to discuss our options of replacing our extremely old furnace. Bob was very nice and showed us all of our options with the different furnaces. We purchased a new furnace in no time without any pressure.

Tommie Briscoe

2 months ago

2nd time I called, changed appointment after I waited 2 1/2 hours to the next week, today no show, called put me on hold hung up, no follow up, will not be a repeat customer. James is gone. Calvin you know my # call me if you want to talk!!!!!! James was polite and knowledgeable .

Nick Williams

2 years ago

I had ARS come out to replace my furnace. Thought they did a good job at the time and the tech was friendly and honest. Fast forward a month and Xcel found a major natural gas leak from my furnace. Turns out the tech did not tighten one of the connectors, spilling enough natural gas into the home to potentially blow it up. Luckily Xcel fixed the leak by tightening the connector and the natural gas went away. Called ARS immediately after hearing about the leak and scheduled an appointment for early the next morning. I waited 1hr after the tech was supposed to arrive and called ARS. The customer service rep “accidentally” scheduled my appointment for late afternoon, leaving me scrambling to get the rest of my furnace checked.On top of that, I have tried three separate times to get warranty documents for the work and furnace emailed to me, and have been told they would email them to me. I have received nothing.

Wayne Laws

5 years ago

We have used ARS several times in the past and have always been pleased with their service. This past weekend we used them again to replace a burst hot water tank. The plumbing technician who performed the service, Andon Kamenarov, provided excellent service! Acknowledging that I am not an easy customer to deal with due to my hearing disability and my skepticism that many companies try to sell you work that you don't need Andon was very professional the entire time. He thoroughly explained what needed to be done (we had to have extra work to meet code and to relieve an incoming water pressure problem) and why. He patiently answered all my questions and concerns. At each step of the process he explained what he was doing and ensured I was satisfied with the result before moving on. He thoroughly cleaned up the work site. He arrived at the agreed to times and always ensured he did not track mud and dirt through the house. I give Anton 5 stars and if I need future plumbing work I will not hesitate to call ARS and request Andon.

John Titus

10 months ago

My wife and I were shopping at Home Depot when we approached by an older gentleman named Ernest. Ernest offered a furnace tune up for $69. He was such a nice guy we signed up. My appointment was scheduled for 10 am on the 10/6. 10 came and passed. At 11:15 I received a phone call from the tech who said she probably wasn’t going to be able to make my appointment and told me to call and reschedule. Not very professional. I finally spoke to a Vanessa and when I told her about what happened, she had “Oh well” attitude. No thanks, I won’t be using their service. Sad because Ernest was such a nice guy.

Elizabeth Wall

5 years ago

ARS Rescue Rooter in Aurora originally installed out HVAC system (heat and AC). The initial install was no problem; however, they made a mistake in connecting the hose draining condensation from the AC system. The mistake resulted in a slow leak the ruined the carpet in our basement. Their initial response was quick. They fixed the connection and sent out All Pro Restoration to remove the carpet and manage the moisture in the basement. However attempting to get them to pay All Pro for the restoration and replace the carpet has been an ongoing nightmare that has so far lasted 5 months despite multiple calls from me, threats to involve Home Depot (which is where our search for a HVAC system started...Home Depot contracts with ARS to install HVAC systems). They initially wanted our home owners insurance to pay the cost of replacement (which impacts our insurance rates). After much back and forth with All Pro and ARS, and a firm NO from us, All Pro stopped asking for our home owners insurance information. But we are still dealing with the cost of carpet replacement. I'm not sure if the issue is a stall tactic on their part or just pure incompetence and disorganization (or both). Every time I talk to them, our conversations end with promises from them to follow-up the same day and/or next day, which almost never happens. I would not trust ARS. And consider vetting Home Depot contractors before using them. Home Depot doesn't seem to be vetting their contractors very well.

Loren Sylvan

a year ago

Based on my recent experience, and purely based on my experience, ARS was a dishonest, disrespectful, and coercive company to me and may very well have threatened to violate multiple laws. The motor in my swamp cooler was rattling and I had a small leak in the spigot that it was attached to. The swamp cooler and motor were working fine, but there was rattling. The technician that came out told me that the motor was simply loose and tightened it. He replace the filter of the cooler, which I approved. He also tightened the water connection. He sold me the $159 service plan to service the swamp cooler in fall and spring, the he left. I felt like the price to do this work was high ($650) since he spent less than an hour at the house, but I did agree to this.This is when things get problematic. Two hours after he tightens the screws of the motor and leaves, the swamp cooler just stops working. Two days later, the ARS tech comes out and says that the motor has failed and needs replacing. His explanation was that, once he had tightened it, it had to work too hard and just burned out. It was working up until he arrived. The cost of the motor is $129 and he quoted me $1000+ to replace it. I told him to hold off and called a contractor friend. My contractor came out and told me that the motor was working fine. It was a little old, but worked fine. I asked him to replace it nonetheless, and, less than an hour later, which included a trip to Home Depot to get the $129 replacement, it had a new motor.Based on this progression, I called ARS to discuss this issue. How did a working motor stop working, why was I told that it was totally burned out and needed replacing for $1000+, and why did the motor start working again after my contractor worked with it. After 4 days, I received a call from the customer retention team. She offered a $150 refund. I explained that I had paid for work that turned out to be not only incorrect, but the service tech told me that something was broken when it really wasn't and quoted me $1000 to replace a working part. She asked what it would take to remedy the situation, and I replied that I would like my money back. I quoted that the ARS web site states that the customer will receive their money back if unsatisfied with the work. Her response was appalling. She said that if they honor that, they will have to come out and undo any work that was done. That would mean loosening the motor of my swamp cooler! However, my contractor had already replaced it. Her response was that they'd have to undo any work that was done. This came across as a threat, so I told her that my remedy would be to challenge the charge with my credit card company. Her response was again threatening, stating that ARS would not take kindly with being threatened and that I she could see that I was upset. I wasn't upset, raising my voice, or anything like that. The ARS threat to come to my house and undo work would be illegal, especially if they undid any work I did subsequent to their arrival.

Tim Kagele

a year ago

Steve the technician quickly and accurately determined the problem, and had it solved in about an hour. He was also very considerate of our home and didn't make a mess. A little pricey, but would recommend thiz company.

theresa stelter

8 years ago

I have been very happy with the service from ARS / Rescue Rooter. Several years ago they installed a heater for us. Today I had an appointment with their Comfort Specialist, Elizabeth (Liz) Weisiger. She was on time, and very patient and knew about the air conditioner i now needed. ARS did such a good job with the heater and the service plan I purchased before, I had no trouble calling them for this project. the price was good as well as the ability to install the unit quickly. I felt Liz was an excellent representative for the company and the 24/7 service they provide is excellent. I am very comfortable with my decision to use ARS.

TheKnightkrawler666

a year ago

ARS saved the day again! We couldn't be more satisfied. We had a broken sink/dishwasher drain that was leaking into a basement closet. We had a competitor come out and give us an estimate that was just ridiculously overpriced. They wanted to charge us $1800 to fix the pipe. ARS has always done a good job for us and should've been our first call. They came out and gave us a second opinion and fixed our broken drain pipe for a third of the other guys price! And the did it quickly and efficiently. The tech, Chris was awesome! He knew exactly how to fix the problem. We won't make the mistake of calling their competitor again! Thanks ARS!

Jeff Jansick

6 years ago

Paul and Ricky did a fantastic job installing our new furnace. They were very professional and friendly. All of our questions were answered and the finished product looks great!! Thank you so much.

Mary Hubert Harris

7 months ago

This warer heater replacment went PERFECT. From appointment setting, calls prior to arrival, explaining everything to expect and done, cleanliness and PROFESSIONAL installation process.. Through Lowe's appliance sales, the process started . I did have a replacment 50gal A O Smith gas water heater installed and working properly in less than 24 hours from the time I saw it at the Lowe's store. Lowe's recommended plumbing Technician BRANDON MACKEY employed by ARS RESCUE ROOTER and Plumbing from Aurora Co. had my old one removed and the new unite installed and working properly. I could not be more Sat. BrNden did the work to make Lowe's the place to get a water heater.

Brian “Safety guy” Grasman

5 years ago

When they showed up work was done quickly and it was done in one day. After they removed the concrete blanket I realized the the repaired sidewalk was not level creating a trip hazard that was not insignificant. Upon calling they had a crew come back out and redo the sidewalk with no issues on that matter but due to the recent rain the hole they dug has sunk about 1 foot and the cleanups they I stalled are below grade and have leaned significantly to the side. The overall appearance of the final work leaves a lot to be desired. I have called to have the hole filled and to at least make the front yard somewhat presentable, and was told between 10 and 12 someone would be here . Nope. No call no show. I called again and heard a lot of I'm sorry and I understand but not a direct answer as to when someone will be here. I guess if I had my whole day to sit around and wait it would be ok, but I don't who does? I would recommend that of you are needing some repairs done you might want to find another company. I would NOT recommend this company to anyone.

annette tallbull

2 years ago

Starting off, I called at 11:20ish to arrange for someone to come out, I was given a time between 12-4, and had a technician was here within 50 minutes!!! The dispatcher was so sweet and pleasant, I think her name was Lavonne? Great start!!!The technician Devon was amazing! We live in an old house (over 100 years) the bath drain has an old drum trap, he explained the system to us, and spent a lot of time making sure that he cleared the drain given his obstacles. I absolutely will recommend him and this company to anyone needing work.Pricing was beyond reasonable, given the amount of time spent taking care of our needs!!Very happy, thank you!!

M. Logan Neubert

5 years ago

Note that I have not had any work or services provided at this point. I am rating an experience with one of the service professionals known as Bob Fuchs. He came to my home to provide an estimate and I had a great experience with him. First impressions go far in business and Bob Fuchs is undoubtedly a crucial asset for this company. Very warm and friendly, I could only hope the company can be half as genuine and helpful as this man.

Mike Kathman

3 years ago

Gerardo performed our A/C and furnace tune-up. It was an excellent experience. He was professional, on time, and answered all of my questions. He also installed a UV light in our HVAC system.

Michele Kelly

a month ago

The technician, Dylan, was extremely knowledgeable and highly skilled. He took his time to explain all the details of a new hot water heater. He also installed an expansion tank for the contraction/retraction necessary with the high altitude in Colorado. I had contacted other companies and no one was as responsive and knowledgeable as the ARS technician. He did an excellent job in a timely manner at a reasonable cost. I am very pleased.

Edrees Ezzat

5 years ago

My furnace broked down first I called different company He check it pint it presse Control and he doesn’t have the port so it the first day snowing and he told me it’s taking few days to get the port and he also let me to call other Service companies. I called the ARS Service He show up the right time. Check out the furnace he came up with different issue he’sname is Nathan Gray he is very good customer service excellent and professional now’s what do take care of my furnace and installed now Nest brands thermostat program it to my phone it’s working great thank you, I appreciate it .

Michelle Sharp

a year ago

They were quick to respond, I had sent a message online the night before. They called at 8:00 the next morning, my repair was done by noon! Price was reasonable. Would use again

Will Surface

4 years ago

24/7 means 24/7, but no one available on Sunday to repair/replace water heater so I set up an appointment for 1 pm on Monday. I got a call at 1 that they would be a little late. Another call at 2:30 still running a little late should be soon. I called at 3:30, was assured they would still be there that day but still running late. Another call from them at 4:30, sorry not going to make it today. So after taking most of the day off work, ARS does not show up. I went to Home Depot and replaced it myself that evening for $600. So overall, I guess I thank ARS for not showing up as it saved me money and I learned a new skill.

Susan Horigan

4 years ago

ARS was on time, very efficient and had reasonable rates. The technician was very courteous and explained the problem with my furnace in a clear manner. Great experience!
Susan H.

Golan Halley

3 days ago

Brian was great. Clearly explained the potential causes for our issue, promptly fixed the problem, and explained how to maximize the life of the AC unit. He also thoroughly checked the unit to make sure there were no other issues on the horizon. Thanks for a great experience!

Fantasia Lira

a year ago

Our main drain in the basement backed up Friday night. We called and they said they could get us in first thing in the morning between 8am and 10am. Didn't hear from them by around 930am, so called and they said everything was still good and that I should be hearing from the tech soon. 1030am rolls around and they call to tell me that they had a bunch of overnight work that hadn't been completed and that they had to push me to between noon and 2pm. Well, 2pm came and went with no call, so I called and I was told they were backed up and now I was being pushed to between 4pm and 6pm. Told them I understood, stuff happens, and to please keep me informed as I have standing water in my laundry room and a washer full of wet clothes that I can't get to. Now it's 6pm with still no word. Call again and they tell me some emergency happened with a big contract and it'll be 60-90 minutes before anyone can come out. I tell them I'll wait and confirm that they still intend to send someone today as there is standing water in my basement. They assure me that a tech will be to me in 60-90 minutes and will call 30 minutes before arrival. It's now 945pm with no call; I call again. I'm put on hold while the lady speaks to dispatch. I'm then transferred to dispatch where they tell me their technicians have all gone home for the night and I will now have to wait until tomorrow between 8am and noon. My wife and I woke up early on her day off and waited literally all day with no word from them aside from that first call. All I was told on the final call was that they could request for a manager to call me in the morning. What use is that going to do me? Had I known that the service was going to be this poor I would have called someone else. Can't flush, shower, run the dishwasher, nor finish laundry until this is taken care of and now I have to wait another day before getting this taken care of. Will never use ARS again and will warn friends/family away from them. I've already received two texts from Doctor Fix-it confirming my appointment for tomorrow. Don't waste your time waiting around ALL DAY for these hacks. Call Doctor Fix-it or anyone else.

Garrett Adler

3 years ago

Update: after having someone qualified come out and look at my furnace I found out the technician from ARS completely rewired the main module, rendering it useless. I'm not sure if he had any ill intent... But that module was wired correctly before he got here and he had no reason to be messing with it. I have to say, one hour heating and plumbing saved the day on this one! Use them instead.TERRIBLE. They rescheduled my appointment twice, when they finally made it out they were an hour and a half after the end time of the window they provided me. Not only that, but my furnace worked fine before they came out and afterwards none of the motors would turn on... Suspicious.

Dave Boudreaux

10 years ago

Had a sewer backup and called ARS to clean it out. That went well, but then they sold us a video inspection and said our sewer line would need to be replaced. They indicated that a estimate would be given to us in a couple of days. I said OK, and that I would have another independent sewer line inspection. I never heard back from ARS after that.I have since had an independent sewer line inspection from a company that does not do sewer clean out or any work beyond inspection and location. They said our line was fine and gave me a video to prove it.

Jason King

7 years ago

After a 30 hour ordeal for a simple sewer line snaking, they preyed on us to do $12,000 worth of completely unnecessary replacement work.He couldn't find the main line so he removed an upstairs hall toilet and got his snake caught inside the master bath toilet on the other side of the wall, which then shattered when Ben tried to yank the snake back out.He said they'd have someone out to unclog the line that night and he'd be back in the morning to replace the toilet. No one showed up until 4pm the next day. At that point, he replaced the shattered toilet but still wasn't able to snake the sewer line.The next guy they sent told us a sob story but said he'd do a great job anyway. When he was done, he told us that he couldn't find the cause of the original backup, so we scheduled to have their guy come out to scope the line the next morning.Big mistake.Two days later, when he finally showed up, he gave us a story about our line having a 'belly' 80 feet from the house, and how they'd have to tear up the streets, but it needed to be done, and soon, so we wouldn't keep having backups. We were left with a feeling of imminent doom and a sheet of paper with a $12,000 estimate. No write up of what was found during the scoping, no invoice of estimated work that would be needed, no dvd of the scope, just a handwritten number.Luckily, we got a second opinion which proved unequivocally that our line is in good shape and simply needs routine maintenance. They were preying on the fears they'd created while we were dealing with a stressful, unfamiliar situation.How that's not criminal is beyond me.

Penina Zussman

8 years ago

Luther and Ryan serviced our plumbing on two different days. They were both punctual, polite, professional, informative and CLEAN! Their pricing was spot on, and we would definitely use them again. Thanks, guys!

Brian Ong

2 months ago

The initial quote was over double what I ultimately paid. if it wasn’t for the price matching, I would have went somewhere else. I had to work with Home Depot to fix the financing that was incorrectly set up at the time of purchase. it took a number of phone calls to get an appointment scheduled for a tech to come out and remediate issues identified by the inspector. on the day of the appointment the tech missed the appointment and i had to call to get someone to come out at 4:30 PM (orig apt window was 8:00-10:00 AM). The one positive of this experience was the techs themselves. they were very pleasant answered all my questions and were easy to work with. overall not an experience i would recommend.

Stephen Beiderbecke

2 years ago

The install crew were the nicest, friendliest group of guys we could have asked for. It was a joy to see how professional they were and how well they worked together as a team. The follow up AC maintaince service Rep was just as friendly and professional. The whole operation was a 10 out of 10, and 5 Star, I would highly recommend ARS to anyone and everyone.

P Wells

7 years ago

Bob was very professional. He was on time and reviewed the required information quickly. The overview of the services and pricing was just what I asked for. I would work with him again when we have another project.

Darren Murphy

4 months ago

***please call $99 rooter instead ***I’ll give them 2 stars because they were at least friendly. They quoted me $88 sewer line cleaning over the phone and when the technician got here he told me that he would need to pull the toilet to do the job. Completely understandable because there aren’t any clean outs. But he told me the new price would be $490. He said it’s a lot of work to pull the toilet. I told him no thank you and have a great day.I called $99 rooter about the exact same issue and they were out there in less than an hour. $49 charge to pull the toilet. $148 total.Today I saved $342 by using $99 rooter over ARS who advertises the lower price online. Don’t be fooled.

Kayla Wilczek

9 years ago

Keith responded to our home early this morning and has us set to go in no time. He was extremely helpful, knowledgeable, and has a great positive attitude. I'd recommend him to service anyone's home.

Tracey Cisneros

2 months ago

David was helpful and appreciated his work today.

Larry Prusinski

7 years ago

I was very happy with ars and bob fuchs, he was very knowledgeable about the equiptment and we worked out what I thought was a good deal. they installed furnace and ac unit in less than 4 hrs.

Jim Libhart

9 years ago

Rick was timely and courteous, as always. Besides the routine maintenance, he offers tips and suggestions on how best to keep things maintained and safe. For example, he recommended carbon monoxide detectors and where they should be placed, both to meet code and also for the best protection. He is always knowledgeable and friendly.

Grant Cannizzaro

8 years ago

Home Depot had a deal where they would check out my AC which is 15 years old and never been serviced They sent Herb, from ARS/Rescue Rooter in Colorado. He was excellent. He explained, and prioritized repair options, also mentioned what was working, and gave me an overall evaluation of my air conditioner so I could decide how much if any repairs I wanted to make on it. He was scrupulous in checking each of the over 20 item check list of possible problem areas that might negatively impact my AC. I did not price shop, but repair prices did seem reasonable.

Janet Molstad

5 years ago

Fred G. is knowledgeable, skilled, professional and pleasant. He was part of a ARS team that installed our boiler, water heater and chimney liner. He assessed the 'job' and answered questions the first day and worked with the team and us on the second day during the installation. We are extremely pleased with the quality of his work and interactions and feel he represents ARS in a most excellent manner. We highly recommend him and the ARS team.

Phbrandy Dandy

a year ago

I can't say enough about how great I think the team at ARS is. From the first phone call to the completion of the work they were all so professional. The estimate was less than others, they explained exactly what they were going to do and did exactly that, they were on time, answered all our questions and were attentive to our needs. I am an ARS customer and you should be too. Special shout out to Nico, thank you for everything!

John Thomas

4 days ago

Joshua was great to work with. Very prompt. Very professional.

Meredith Tomassi

10 months ago

Mike was amazing! Fixed our furnace and installed a NEST thermostat. A+ service!

nam3s

a year ago

There are four parts: booking, consult, finalizing, installation. Everything went well except for the consult.Very dishonest salesman. Salesman will not try to help you nor sell to you, they'll literally steal from you. They'll quote prices 2-3x average market price then try to down-sell from there to make it feel like you're saving money. Dishonest practices I did not like (I pretended to not be aware):- He tried to sell me on things I did not ask for, making it sound like I need it. When I declined he'll say yea you don't really need it I just thought I'd suggest it- He keeps dodging pricing and estimates. Keeps asking, what price were you thinking? and what price is within your budget. They're trying to charge you as max as possible. They'd probably charge $20,000 for a check-up if they could.- He lied and took my phone and said that he needed to make a call from my phone or the application will not go through. This is to prevent me from reading and comparing prices online on my phone.- He'll pretend to call his boss or whoever to make it sound like he's trying to approve a good deal. Of course the boss will say yes because they're still upcharging by the thousands. It's all a gimmick.In general very shark and dishonest practice all around. I should have been more patient but I had a lot to do and just wanted this to get done asap so I decided to just get it done with.Be extremely careful with the consult. Crazy that it's 2022 and Home Depot is partnered with this type of practice.

Heather Piper

2 years ago

If I could give ARS more stars, I would!! ARS is a wonderful company to work with. We had an Air Scrubber installed. Which btw is the most impressive air purifiers out there. Don and Jerry were professional and friendly. We have an air fresh cycle which pulls in fresh air from outside to eliminate cooking smells or odors. So we are limited on thermostats that would also integrate with all our home automation devices. Don was incredibly knowledgeable. He took extra time to explain the difference between each of our thermostat options (my roommate has a collection) and what we would need to do in order to swap them out. We also had concerns about air flow. It’s hot upstairs and cold on the main floor. He gave us three suggestions on how we could fix the problem. First option was to check the paperwork from the inspection to be sure ventilation was up to code and it’s within that 2%. We never even thought of that! But it would be covered under our home warranty. I trust ARS and will always use them for HVAC and plumbing needs in our home.

Ramon Fernandez

6 years ago

They never came? They reschedule over and over for ten days for a furnace problem in the deep cold of winter. They sent the wrong technician for a water heater and not a gas boiler furnace after the first three schedule changes. Then they kept making promises about when the technician would show up, expecting us to be ready for them, and then they canceled indefinitely. I guess they don't really value our business. We can do without theirs.

David Hencmann

4 years ago

ARS/Rescue Rooter Coloardo did an excellent job getting our ac/furnace ready for Spring and Summer! Professional, knowledgeable and friendly. I would highly recommend using their services and will do so again in the future!

Nancy Saenz

2 months ago

Colin from ARS plumbing service very experienced, professional at communicating and thorough in service of my AC tune-up, humidifier cleaning (+ filter service). He picked up on problems with fan blade in AC unit being backwards and outside protector plate misaligned plus humidifier pipe going to wrong direction to facilitate proper drainage.

dan marsh

4 years ago

The serviceman were great. They took their time. I had my hot water heaters replaced. Both tech knew what they were doing and spent the time to replace not only both h w heaters but replace the gas lines and put all new exhaust ducting in. Great company and great technicians

Cassandra Skinner

a year ago

My water heater went out at 7am I had a new one installed by noon the same day. Amazing service. Professional and communicated every step of the way.

Shannon Gonzales

10 years ago

Rescue Rooter did a fantastic job! My husband and I called around 10:30 pm on July 2nd with a blockage of our main line and Stephen D came out to see us around 12:30 am. He had our main line cleaned out within 30 minutes and helped clean the backup from the overflow. He then set us up for a free camera scope on July 5th, where he discovered that we have very rough cast iron plumbing. He gave us some ideas of things to try to keep the line clean and was extremely helpful and courteous!

Chad Sturgeon

7 years ago

I made an online appointment Saturday morning on 11/7/15. I was told my appointment window was between 5pm and 7pm that same day. I received a call around 6:15pm and was told they would be at my place of resident around 8pm. They never showed up. No call, no nothing. Did not receive a call on Sunday either 11/8/15. Terrible customer service and I am sure the work they do reflects the same. I will definitely be using another company for all my heating repairs.

T. Heidrick

5 years ago

Bob was very courteous. He walked me through the process and informed me of all of my options. During the install, he came to check on the progress and afterwards he contacted me to see if I had any other problems or questions. I really liked that he followed up with me. He is the very best!!

Neq Z

9 months ago

Booked annual furnace service. They called the day of the appointment to reschedule. The second time they didn't even call, I called them and they told me, oh, yeah we needed to cancel. Some emergency came up... again.Wish I could rate thier service, but decided to cancel the appointments for our two properties all together. I need people who communicate and show up.

karen bourg

9 months ago

Junior was my technician; He quickly determined the problem and located apart when she had to go and retrieve across town. He was back within the hour and completed the job quickly efficiently and professionally. Thank you Junior!

William McNitt

2 months ago

We had a sewer main line problem at midnight during a 3 day weekend. Andre was out here the next morning, and when it became clear a more extensive job than just a snake was needed, they had us permitted, booked, and the job done in 4 days. I watched most of the work, and these guys know what they’re doing, communicate well, and are professional and friendly. You might or might not find a cheaper service, but if you want your plumbing working, and want it done fast, these guys get it done right. Highly recommend!

extra act

4 years ago

I just had a furnace tune up, $49 special, they came in replaced air filter, cleaned flame sensor with it. I get one at least once a year, first time a company did that others just told me air filters need replaced sensor needs cleaned. Furnace is now 15 years old same recommended maintenance as other companies recommend prices roughly the the same. I have maybe 5 years left a little more or less. He then explained the workings of a furnace, why they fail, what there looking for and what I need to pay attention to and look for. The technician took the time to teach me what the rest of them should have already tought me. Best furnace technician I ever had. Thank you.

michelle mcclendon

6 years ago

Called for the $88 drain special. Told them on the phone it was the main drain in the basement floor. Waited 3 hours and the guy showed up. He said or $88 wasn't worth a dollar to him and tried to up charge us to $375 instead. He was extremely rude to my mother in law, telling her his time is worth more then that. Not my fault that's what your company advertises. We told him forget it. Had another company come out. They were able to do it no problem did the advertised price. This was my go to company in the past but will never use them again 😠

Tammy Schoenhals

10 months ago

Isaac came out and gave me an honest quote. The next day they were out to replace my furnace and air conditioner. I’m so happy with the work they performed and feel assured that all was done with safety in mind. Thank you.

Jerry Kaplan

a year ago

Home Depot referred this company. They called right away. Easy to set up appt, technician was professional and showed up on time. Service was to clean the air conditioner units. Technician added caps for another $110 upcharge. Seemed a bit steep but I really have no idea the cost for 2 pieces of plastic and the 5 minutes it took to install it. All in all, 4 stars. Would have been 5 stars if I could justify the cost of the caps.

Meghan White

11 years ago

Don't use these idiots. Had an AC tune up appointment scheduled for 2 weeks. They called an hour before my appointment saying they had other emergency AC appointments come up today (due to the heat) and that they couldn't do my tune up. Hmmm, could it be because a tune up only costs $69 and they could be ripping people off for WAY more $$ today? I think so. Anyway, after I took the morning off and planned my whole day around this appointment, I had to tell them nevermind, I will call someone else that honors their appointments. Horrible way to run a business and it's a good thing there are lots of HVAC companies around town that still know how to run a business the right way.

Margaret Nelson

2 years ago

Signed up at Home Depot for an AC inspection & tune-up for a special price of $49. Of course that's not what it was - just an excuse to sell overpriced goods and services that are not really needed. Of course, that part was my fault, for going along with it. I should have sent the guy packing when, instead of parking in my driveway as instructed, he veered off and parked on my lawn! On his way out, he did me the favor of taking the hose back around to the front of the house. Once there, he dropped it onto my window well cover, breaking the cover in 2 places, where the loops of hose landed on it. He hightailed it out of here before I got there to see what he'd done. When I complained, ARS said they'd repair that damage, but sent the same guy back to my place to evaluate it. He flat out denied that he had done the damage, and refused to take responsibility - what a surprise! I will certainly never use their services again. I'd rather call Applewood - and if you know what a rip-off place that is, you'll know how much I detest ARS.

Brendan Cain

2 years ago

Had a new furnace/AC installed. Two day delay so their subcontracted electricians could come by to finish the installation for the AC unit. The electricians didn't check to make sure the AC worked and left before I could come downstairs (changing a baby's diaper...). Took another two days to get an appointment window, which was missed by the technician. I then proceeded to spend a long time on hold while they tried to figure out where the technician was that was supposed to come to our house. Still waiting to get our brand new AC unit to work a week after it was installed. Very disappointed and frustrated by the service of this company. Do not recommend...

Jt Floyd

8 months ago

A guy name Mike came out and he was very polite. He turned on my motor and told me I need a new one soon. He didn't try to rip me off and he gave me some air filters. What a great experience after I've been dealing with alot all month..

Alayna Andrews

4 years ago

I am so thankful for ARS / Rescue Rooter, they always come through for us, from our house flooding to a mainline backup caused by our 4 year old flushing 1,000 papertowels this morning! Today they came out right away and scoped the line to make sure the liner they installed 3 years ago was okay since it has a 50 warranty (FIFTY years, how crazy is that?) They are upfront an honest with prices and they always have such awesome staff! I probably wouldn't ever use anyone else, you can't be too careful with sewer issues you can only trust the best.

Bruce Drucker

4 years ago

Mike came out for our appointment. He proved to have great expertise, excellent people skills, and provided us with an honest assessment of the issues with our a/c system. He is an outstanding representative for ARS.

Katrina Jones

2 years ago

ARS was recommended by a friend. I had 3 bids to replace my home's HVAC after it failed and it was too told to get replacement parts. The bid from ARS was in the middle but everything was so smooth, complete absence of drama, rescheduling, etc. Their turn around time was days not weeks as some of the other bids.

Carl Truong

3 months ago

I'd like to give a big shout out to Thomas C, he had a really good attitude, didn't care that I asked him a bunch of questions because I'm just a curious person, and he was professional.We had a badly clogged sewer pipe at a tenant property. After spending about 3 hours trying to fix it and snake machine it myself, I called in the reinforcements at ARS and I'm so grateful and thankful they sent Thomas.On a Saturday afternoon, they got Thomas to me within 2 hours of calling, wow. That's impressive, really. Thanks ARS and Thomas for going above and beyond.

Lynda Jones

9 years ago

I could not be happier with the service I received from ARS! The technicians ~ Steven W, Mike, Tristan and Matt ~ were terrific. They were thorough, helpful, hardworking and respectful. When my problem was not fixed on the first try, they returned immediately and stayed until the problem was solved. I have not gotten this kind of service anywhere. I highly recommend ARS and will always call them when I have a plumbing or HVAC problem in the future. Thanks guy! You saved the day for me.

Gail Schmeling

8 years ago

Rescue Rooter responded quickly to my request at a reasonable rate, and tech Ben P. was professional, knowledgeable, and informative about what goes on with the plumbing system in my home. And, he quickly cleared the main line area that was clogged, tested it twice to make sure the water was flowing freely. Ben then checked all other plumbing connections in rest of my house, and he listened, was personable, and did a great job.

Jeff Young

8 months ago

There was a minor issue with the install, however the company was very responsive and fixed it immediately. They are professional, friendly and responsive.

J Loren

4 months ago

The guys who came out said my furnace was in great shape after checking it out but they neglected to turn the gas back on to the furnace so I had no heat on a 22° night. Nate came out to resolve that this morning.

Chris Palmer

5 years ago

I bought a brand new AC unit from Home Depot in May of 2017. Totaling $7,000 including a new sub panel and install. After the install I was told the unit was good to go. The unit wasn’t working properly. ARS had to return 3 different times afterwords all for install error. The unit wasn’t charged properly after the install. Additionally it was written in our contact that I would receive a $700 rebate from Home Depot and $500 through Xcel. I was told it would take 5 to 6 weeks to receive my rebates. It took nearly 10 months for me to receive my rebate from Xcel, and the Home Depot rebate was $200 short of what was written. All I was given was “My mistake, I got the promotion wrong.” Ok, how about trying to make it right? Most frustrating experience for paying top dollar, and being shorted on the agreeded rebate amount. I will never recommend nor do business with them again.

Brian Forte

4 years ago

Called last week to set appointment for an estimate for AC installation. Yesterday I got a call confirming the appointment. Fast forward to 4 hours after appointment, no call or anything. I called and spoken with someone and was put on hold twice before being hung up on.Great customer service *sarcasm off*

Lisa Darlene

7 years ago

4 Years ago when we took out our home service plan with ARS, they were very knowledgeable and their prices were in line with other plumbers. Now, they are extremely overpriced and care more about profit than the customers. Today, we got a quote for a new sewer line at almost $14K from ARS, with the dire warning that it could burst at any minute. We got a second opinion and were told we did not need to replace our sewer line now that it was fine for a while, and the quote to replace it came in at $7K. We also asked for a quote to fix a leaky tap in the shower a month ago. ARS quoted us $650. We ended up replacing the stem valve ourselves for $35. If you have money to burn, use ARS, they are very polite while they rob you.

Andrew H

6 years ago

Bob F. from ARS Rescue Rooter Colorado was absolutely fantastic. He was very knowledgeable and provided multiple options and walked me through how each works, broke down pricing, and explained ALL of the options as well as the work entailed. Very efficient, and a very friendly guy. I would absolutely recommend this company to anyone in need of HVAC services.

christi reese

3 years ago

ARS is a great company. I use them for all my house hold needs. Always professional, friendly, knowledgeable, very helpful with answering questions ect. They always manage to get the job completed in a timely manner. They fixed my AC today. Yay thanks ARS for taking good care of us. I recommend ARS to everyone. 😊

Janis Yamor

4 years ago

I needed some repairs this time around and Mike explained thoroughly so I could understand what I was paying for. He was on time and finished the repairs under an hour. I purchased another service plan and will ask for Mike M next time. Thanks!

Lisa

9 years ago

Wicked drain clog that lasted nearly a week. Two trips to the depot for tools and equipment, I couldn't resolve it. called these guys at 3:30 on a Friday afternoon, they were here by 6:00. I live way out in the country, so that was actually a very quick response. Aaron Lyle came out and snaked the drain a couple of times before solving the blockage issue, and was very courteous and professional. Explanations through the process, and sold me some natural drain cleaner, instructed me on the proper application before he left. I couldn't be happier.

Ruby Anderson

9 years ago

I have been very pleased with every person I dealt with. They were all very personable, knowledgeable, professional and explained everything to me. I was advised when each step of the process was going to take place and I found they were always prompt. This was a very traumatic experience for me and each person on your staff made me feel very confident of the process.I will definitely call ARS again if I should have any plumbing problems in the future.

Denise Tarin

4 years ago

I had my furnace shut down and with a baby and toddler the house was too cold for them. ARS tech Kuang Morrow had furnace back and running, patiently explained issue to prevent future issues with simple maintenance plan which would prevent unexpected expenses for me. The service technician was very polite and professional. I would highly recommend ARS.

Mark Middlebrooks

8 years ago

Keith was very helpful by phone and turned things around pretty quickly (overnight), however, he did quote a price that was not honored in the final paperwork. The difference of $100. It was not a big deal, but Mitch (the service tech) did not seem concerned about correcting the difference, and I was just happy to the incident taken care of, but if customer service satisfaction is the goal, I would recommend honoring the price quoted. Other than that, my experience was good.

Jennifer Brayton

3 years ago

Mike showed us how to use our thermostat better and recommenced the better brand of filter. He also discovered our water wasn’t on for the house humidifier. Very helpful suggestions and teaching. Thank you!

timsrich

4 years ago

Great experience with ARS. They were on time, provided call ahead and showed up as a professional. Mike was knowledgeable, polite, timely and took the time to sit with me to explain my system. Great job!

James Thorpe

4 months ago

Herb was awesome! He explained everything he was doing and made several suggestions to increase the efficiency of my HVAC system. I will use them in the future...

A C

a year ago

Scott Nelson did a professional job. They service Strasburg CO.
While informative and respectful at all times he was on time and prompt to answer any questions I had with a humble smile. If anything arose he communicated the issue right away and took pride in his work. I would say he strives for excellence.

Ryan Bartling

a year ago

Highly recommend these guys! Super friendly and very professional. The rates are very fair for the work that was done. I had to get my whole main sewer line replaced and they did it all in a day. The dig crew were all super friendly and shared all of the details and showed the clog they pulled from my drain. Very informative throughout the whole experience. Great experience and would recommend to anyone looking for clogging or sewer problems!

Ragan Ware

a month ago

Since Troy Justice has became a manager, prices have drastically increased and I’ve seen mistreatment of employees. I would never use a business that feels the need to mistreat the people that work for them.

Eric Erspamer

2 years ago

Very friendly, professional team. Even fixed a few minor electrical issues I had while they were doing the install. New equipment works great.

Doug Fine

10 months ago

Although Jesse was most professional, $400+ to install a new complete system (a complete universal repair kit is $25 and the fill valve is $9). What is really going on as labor couldn’t be $300+? We have a relationship with ARS and this price seems to be exorbitant.

Cory Mack

9 years ago

They were very understanding of the situation While breaking the news to me. They also assisted me with my insurance company while doing the job and remained in contact with me and my insurance adjuster. I expected the work to be completed in 4 to 5 days and they did it in 2. I will definitely refer them to people that I know.

Chuck Hill

6 years ago

Ryan was one of the crew members who dug up our old waste line and replaced it with a new pipe. It was a big job, and the crew did a good job with the repair. There were some unexpected problems along the way, but Ryan was good about talking to me when something came up and explaining the issue so we could get it resolved quickly. He is also very good with the mini backhoe. And Ryan did an excellent job cleaning up. Ryan is an asset to the ARS team.12/31/2016: Update: Unfortunately, my experience with ARS after the work was done and after they got paid, has been poor. Because of a mistake they made in connecting my waste line to our septic tank, I had to call a septic guy to come out, dig up our tank access, and clear a blockage that ARS had caused. I talked to Flip at ARS about this and he told me ARS would reimburse me the cost of the septic repair. A couple of weeks went by and no further response from ARS. I talked to Flip two more times about this and he assured me that ARS would reimburse me, but they never did. It has been about 4 months now since our repairs, and ARS has never reimbursed me that expense. They have stopped returning my calls when I would explain my situation to the operator and she would say she would have someone call me back. It is a shame that the company would choose this type of behavior, over a small amount of money, and destroy the good will and reputation they had built up to this point.

Colleen Smith

2 years ago

I used ARS Rescue Rooter to do a check up and routine maintenance on my AC unit. I cannot recommend them more highly!! I thought my AC wasn't cooling as well as it used to, and hadn't had a service check on the unit in years. Jerry was my technician and he really did a wonderful job. He checked absolutely everything, and didn't find any mechanical issues. He took the time to tell me everything he checked and how it was preforming. He pointed out that my capacitor might wear out sometime in the short to medium term but let me know it was still working well and didn't try and sell me a new one prematurely. He cleaned the condenser unit (which was definitely in need of a cleaning) explained and showed me how to clean it on my own in the future, and suggested I could get a canvas cover for the unit for the winter to help keep it from getting so dirty. It's a little thing, but he also checked my air filter and swapped it with a new one I had on hand since it was due to be changed. I had some questions about how my system worked and Jerry patiently explained things to me without being condescending. He also gave me information on a humidifier unit, that I definitely would like to get installed in the future. Especially as a female homeowner, I really appreciate Jerry's thorough approach, honesty, and willingness to give me information without trying to sell me parts or services that aren't needed right now. I will definitely be using ARS for my needs in the future. Thank you guys so much for a great experience!

Philip Winslow

9 years ago

These people are excellent. Specifically, Keith was excellent. I called ARS and they were able to send Keith out the same day. He took the time to go over in detail all of the code upgrades my house would need that were not done by the previous contractor (but should have been). Because of him, my house will be brought up to code and out of the other three companies that I had do estimates (Done Plumbing, Golden West Plumbing, and Bell Plumbing), ARS Rescue Rooter was by far the most reasonably priced and we are not talking a small job here. We are talking: core drilling the foundation to get combustion air ducts installed, a new water heater along with associated drainage, and a condensate pump for the furnace (which was supposed to be installed 4 years ago when the furnace was replaced). My opinion of ARS couldn't be higher. Thanks for your expertise, Keith.

Paul Nelson

9 years ago

We needed a water valve replaced. They told us our options and what they could do.
They worked quickly and cleaned up after the job. It also was nice of the receptionist to tell us about the coupons we could us on the job after we made the appointment.

Carrie Levi

4 years ago

Kevin V has visited our home several times to either repair our HVAC or general maintenance and is always friendly, professional and informative about what he is doing. Whenever I need ARS to come out I request him.

Lori Sena

7 months ago

The installer knocked down our shelve he put it back up but it's not in a stud. He didn't put the washer hose back in the drain and we went to wash towels from cleaning up the shelve mess and there was water everywhere due to not putting the hose back.

Carol Selos

4 years ago

We have used ARS to address several issues as we have an 18 year old home and repairs / replacement of important equipment (water heaters, ect...) are the name of the game. ARS successfully replaced our hot water heater and maintenanced our old air conditioner & furnance. They are always professional, provide meaningful recommendations, on-time service and are very personable when performing/explaining their service. The products are top-of-the-line in various price ranges. I am very happy with ARS, will continue to use them and willingly recommend them to others. K. Morrow was my most recent service professional. He was excellent. He identified a problem, fixed it and made recommendations for future steps to proactively keep my furnace working a top efficiency. Thank you K. Morrow!

Kim Jung (Red Edition)

2 months ago

Unable to schedule an appoinment for free consultation, extremely rude over the phone. Wouldn't recommend this trash company

Don Eberle

9 years ago

Paul S. was very professional. He came after their first technician, Marquis, couldn't rotor-rooter because his machine was broken. He had to remove the plug from the clean-out, then continue his service with a machine that worked. He explained everything and was knowledgeable with his work. I will ask for him in the future to rotor-rooter my sewer line next time.

Andy Benedik

a year ago

For the inexpensive price that was being offered by Home Depot, they did an excellent job with the furnace tuneup. Worth every penny, technician found a small issue, but there was no pressure to get it resolved by them.

Denise L

7 years ago

Ricky and Fred were courteous, professional, clean and efficient while installing my new furnace. They explained how to operate all equipment and simplified registering the furnace for warranty purposes. I am happy with their service.

Boris Mayer

2 years ago

They were fast came out the same day. The technician Darian was knowledgeable he figured out why my furnace wasn't work he said it was my ignitor cause it was broken. So he said suggest to get it replaced right now since he had the part but said it was $400 something dollars plus $79 dollars service fee. But he said if he didn't have the piece he would have to charge an extra $200 dollars to open the shop to get the piece. But the I told him no it was a little pricey so he try to make it cheaper to $300 something dollars I said no it's still to pricey. But he still tried to get me to get it fixed so he called his boss and his boss said $275. But I still passed on it. While he was trying to negotiate the price i was looking up the ignitior online which I found and bought for $39 from Grainger and picked up the next day from that company and installed myself for or only $39 not $400 something. This is what would of cost 400 dollars to replace

Jay Weinstein

3 years ago

Hi. ARS is simply the best. The call center is excellent. The technician was phenomenal. Incredible service. Cannot say enough how great the company is from purchase, installation and follow up and follow through is their hallmark. Cannot say enough about ARS. Thank you, Mr Thompson. Jay Weinstein.

Patrick McNierney

8 years ago

I requested an estimate and Bob was great. He came out and explained my options and discounts they could get me and was very low pressure and a great conversationalist. He made it appointment easy, fun, and informative.

Cam Lawson

2 years ago

Prompt and on time, installers worked throughout the day to remove and install heat and ac system. They answered all questions and were very friendly and professional. If the need arises I will use ARS again.

Patrick Harkess

2 years ago

Everything was absolutely wonderful with this company from scheduling, communication, knowledge, and service. Nico was very knowledgeable in diagnosing the issue, and performed the necessary job wonderfully. As a follow up, he suggested a camera to make sure all was well and there weren’t any underlying issues. In a follow up appointment, technicians Chauncey and John came with their camera equipment and were equally wonderful and thankfully were able to provide us with the best possible news. Both were very personable and explained everything as they worked. I will be recommending this company whenever asked for recommendations. Thank you to everyone.

Codi Johnson

3 months ago

The technicians were awesome. They worked with us for all our questions, and was very respectful.

Alex Polich

11 months ago

They called a couple times to let me know when the person was expected to arrive and then again when it got closer to the time.Their resource was super friendly, provided great information about our systems and completed the work with no mess.Our pets enjoyed meeting their tech.

Emily Kuhn

3 years ago

Worst company I've ever had to do business with. Tech came out, never stepped foot inside my house to check the thermostat, nor to check how much cold air was blowing out. Never hooked anything up to my AC unit to see what it was putting out. He told us he would put a sealant and recharge it and it will be back to working and I would be good for a year. It worked for less than a week. Disputed the charge with my bank as i was told this was the best possible solution to fixing my unit. Never was told I need a new unit or anything. Come to find out from 4 other companies that I should have had my coils and compressor replaced and it would be in my best interest to get a new unit. ARS tech never said any of this. When I called back about my service the first time someone answered the phone who definitely didn't care about her job as when she answered she said 'what do you need' how about how may I assist you. I was outraged and contacted them again after a day and told them everything. I was told they couldn't believe me and had to send their best technician out to confirm what the previous tech had done. I was told I would be the first appointment between 8am-12pm on Thursday June 4th, 2020. I wasn't called until 9:40am telling me the guy can't make it until one because he has another appointment. Excuse me! I was told I was the first call on Thursday. I moved all my other plans back to later in the day and the rest of this week just to abide by their request of sending someone out to check it. This is the worst experience I have ever had and the only good part was that the lady who answered the phone the second time did everything she could to help me. The manager wouldn't even speak with me nor would they listen to what I was saying. Its been 90° in my house ever since it stopped working again. The tech that came out even tried to sell me other services and told me to get a home depot credit card and he could also help getting us a new car when we never even brought this up at all. Worst service ever.

Pamela Anderson-Zerr

7 months ago

Herb was wonderful! Very experienced, friendly and knowledgeable. He did a great job!

shari leidner

8 years ago

Freddy was able to troubleshoot our pressure problem that 3 other plumbers in the past scratched their heads over. He is very smart as a technician and worked hard, made himself available by cell, communicated well, and listened to us to get the job done. We feel like we can trust him on any of his opinions and that we had stellar service. Not all technicians are the same- so be sure to look by name

Jon Sherrill

9 years ago

The good: Great installation staff. They did a really good job putting in the furnace. I'm very happy with how their electrician setup the electronics and the look of the new thermostat, and they took care to put down pads and didn't leave a mess. They were able to schedule the installation the same day I decided to purchase, which was very convenient.Also, the initial sales visit was friendly and not high pressure. He was fairly knowledgeable and I got my home depot credit without any hassle.My one gripe: The salesperson I spoke with said I could claim an energy efficiency credit that it turns out I can't because you can only do it once ever, and I bought windows a few years back. Obviously he's not a tax expert, but if that's part of the pitch he should know the basic rules. For that, they lose a star, though I'd rate it 4.5 if I could as otherwise they seem a good outfit that does honest work.

Eric Minishred

a month ago

Excellent experience all around, Josh the installer was knowledgeable, professional, and friendly. Couldn’t have asked for a better experience!

Saemi P

7 years ago

We got a referral for ARS through family, we invited Bob to our home to take a look at the old system and recommend a new furnace and HVAC system for the home. He came and gave an initial quote 2 years ago when we first purchased our home. Here we are 2 years later and we were able to make the funds work out to get the install to happen. Bob came back out and reviewed the previous quote. He was very good with communicating when he would be arriving for the estimate appt and was dressed appropriately for the job. I would recommend anyone to give Bob at ARS a call!

Maureen Finley

2 months ago

This is by far the worst company I have ever used. Swamp cooler installed incorrectly 4 days ago. Numerous calls to ARS, they either did show up or changed times with no warning. Have spent the last week waiting for them to show up and fix. Finally spoke to a manager and installer showed up within 30 minutes. This company was recommended by Home Depot, I will never use this company again, and definitely do not recommend them.

Ben Jansen

8 years ago

Aaron L. is very professional and easy to work with. Our appointment was almost two hours overdue per the window the main office gave me which was very inconvenient, but not as inconvenient as my backed up sewer line! I'm glad they were able to respond the same day - not always the case with plumbing companies.I recommend ARS to all my friends because they tend to have reasonable prices, tend to show up on time or close, and while they upsell constantly, there is no pressure.

A Renta

3 years ago

Rip off artist.. CROOKS, CROOKS, CROOKSworkman quoted $881.00 to change a control board.Plus $79.00 diagnostic fee. I paid the $79.00.Crook.....I had another company take a look at the jobThere price was $79.00 for the control board and $250.00 to install it.ARS Rescue Rooter Invoice # 260-372404.DO NOT USE ARS. DO NOT USE ARS. DO NOTI had a rep contact me. She said if I removed my posting she would refund me the $79.00 I paid. It would take 7 days.I removed all the posting and guess what 18 days later no refund.Crooks, crooks ,crooks..

Tash

4 years ago

I have mixed feelings about them. Unfortunately I've had to had them come out on 3 separate occasions, the first one was ok, the second and third time I got the same guy who smelled like cigarette at 830 am, instead of ringing the doorbell he aggressively knocked on the door which is pretty annoying. He didn't even say hi, and looked pretty annoyed while he was here and didn't explain anything. Yhe only thing helping this review is that I had a second guy come after the first one left and he was very pleasant.

Chia Dell'Olio

7 months ago

Sink in basement was not draining properly.
I will not use this company again because they did not give any information before they arrived at how crazy expensive this job would cost.

Judy Winterer

8 years ago

Matt has been servicing our furnace and A/C for several years now and we always request him when booking appointments. He has an excellent work ethic, is honest and is a pleasure to have service our maintenance and repairs needs. He's kind-hearted and all around good person both at work and in his personal life. Congratulations Matt for your dedication and hard work -- we need more people like you.We highly recommend Matt and commend him on his dedication and hard work.P.S. See you next spring for our A/C tune-up.

connie foret

2 years ago

The repair person Brent that came was very professional wore his mask and foot coverings very caring.I have had a lot of repairmen here doing different jobs but he was 100% better than anyone I have used.

Chuck Burris

7 years ago

Had some issue with my Lennox condenser fan motor and called Home Depot HVAC service to get some help, but I really didn't know which company with which HD would connect me. They got me in touch with ARS Colorado and I was scheduled for service diagnostics the same day, afternoon. Later, ARS called and told me that an earlier schedule opening was free and I took it. Brennan P. arrived on time and quickly ran through the troubleshooting process, part of which involved installing a refrigerant test manifold on the unit. He noted that the line caps were still factory items with a propensity to leak and most service techs do not replace them with better ones when encountered. After determining that the refrigerant may have been low, he placed new line caps on the unit. We discussed maintenance scenarios and I was impressed with the knowledge, consideration of cost, and professionalism that Brennan displayed. I'll call ARS and ask for Brennan when we need AC service again.

Andrew Diaz

6 years ago

Adrian troubleshot the issue and was able to assess and correct the problems. He even gave us some advice on how we could help prevent further issues. The service was quick and had us with heat again in no time.

Susan Kerry

2 years ago

Super nice and knowledgeable technician unclogged the drain quickly. They are quite a bit more expensive than many others who provide this service, but come out to bid for free and they were available quickly. They don’t clean up afterward, but wear masks.

Emily Waddell

2 years ago

I called for a flooded basement and drain snake and was told they would be here between 2-6pm, got a call while at work at 11 AM that they were on the way to my house and I explained that I would not be home until after 3 (like I had told them already when I made the appointment). Then I called again at 4:30pm to make sure they were still coming and was told they were and that they hadn’t been there yet so everything was fine. Then at 5:38PM got a call saying they had apparently waited at my house for 45 minutes and had called me, I never got one phone call except for the 11AM call, and they wanted now wanted to reschedule to tomorrow. Meanwhile my basement is still full of water and starting to smell and now no one is coming to even look at it today like I was told let alone try to help me fix it. Highly upset with my experience just ATTEMPTING to use this company, would not recommend at all. Call someone else.

Pamla Bell

8 months ago

Good service, just a couple questions. Why does one of the toilets takes two flushes to get rid of the waste and if I paid for all the insides to be replaced, then why weren't the flappers replaced??

Amanda Odom

3 weeks ago

The gentlemen who came out were friendly, professional, and fast.

Wanda Harryman

9 years ago

Marc and Steve were awesome. We had a new central air conditioner installed in our home. I signed the papers and the appointment was sent for the next day for installation. It took less than 4 1/2 hours for the installation. It was less than 24 hours from when the papers were signed until the complete installation. I will recommend this company to all friends and family. Thanks for a great job!

Nan Shao

4 years ago

They don’t even deserve for one star, this company just don’t have any reputation, I called in for emergency, and they give me a 10 - 12 two hour window period. Then around 10:30 they called me notice me that they will be late for my appointment, I told them it’s OK, as long as they can finish it before 2 o’clock, they promise me they definitely will be finished by then. But they called me one hour and fifteen minutes later to tell me that they can’t come to my house today at all. This is not how a business should be. This is really ridiculous!!!!!!

Cindy Reese

2 months ago

Do not use ARS Rescue Rooters electricians. The picture below will show how they installed the electrical for my air conditioner, when we have an electrical subpannel right next to the heating and air units in the house that they refused to use.

Ben Hiser

4 months ago

Brian did a great job. Fair price

Dave Collins

9 years ago

Tristan was on time, personally clean and knowledgeable. Wore booties without being asked and worked until the job was done. Great representative for ARS. Explained how the new system was supposed to work and what to do if there was a problem. Filled out all the paperwork.

Larry I

7 years ago

Lost our old furnace that was 25+ years old. We found and called ARS. Brennan came out and was upfront with us from the start. He explained everything clearly and throughly. We knew that it needed replacing. Brennan gave us a great price and lined up the install right a way as we were without heat in Colorado in January! The install crew (Ricky & Victor) and office staff were all professional from start to finish. Couldn't be happier or warmer! I HIGHLY recommend ARS if you need repair or replacement of your heating/cooling system!!! P.S. got other quotes from quality companies, but none of them to touch ARS for value and price!!

Gwen Pina

a year ago

Devon was awesome to work with, he explained everything in detail and did a great job. We have used ARS and will use again.

Mac Ccusio

3 years ago

The tech that came to house was awesome!
He did a great job, and had a personality to match! I would definitely call them again when I need service done!

Beth R. Goldstein

8 years ago

ARS, and the technician Herb Bradford was awesome. He came to do a checkup on our boiler. He was professional and thorough. I was very pleased that he did not try and sell me unnecessary things. He made sure that the boiler was safe, and well functioning. I highly recommend Herb Bradford and ARS.

Anne Longe

9 months ago

Our technician James was amazing and extremely professional. He went out of his way to help us, came over on a Sunday, came back Monday and even brought our trash cans in for us. Thanks James!!!

Azirae Jaquez

3 months ago

We had our sump pump fail during a big storm. Even though they were backed up since others were having the same issue, they were able to get to us within 12 hours. Once they arrived the installation was quick. Aaron answered all our questions and was super helpful.

Scott Jack

8 months ago

Very happy with the installation of my new heater and AC system. Both installers Rich and Dimitri from ARS went above and beyond to make sure everything was done right. They were both very professional and Rich took the time to explain to me how my new system worked. I was very happy with their work and the installation they performed. I do hope ARS will recognize your hard work. They both truly went above and beyond.

Jonathan Waller

6 years ago

Tristan was knowledgeable and hospitable from the onset. Once we examined my wants and compared them to my needs, Tristan was helpful in offering the comparable options to me without giving my the used car salesman vibe of trying to up-sell me. This made me even more comfortable in making a now more informed decision for my home. Once selected, Tristan was there for me every step of the way up to the follow up which smoothed out one minimal wrinkle immediately. As you can tell, I am extremely satisfied with my experience and would recommend ARS and Tristan Salas to anyone looking to employ for your H-vac Heating and Cooling needs.

Kylee Harrington

a year ago

Devon was awesome, cleaned up his mess, on time extremely professional, recommended other companies to help with the mold and wet wall. Extremely polite, definitely use again!Updates Devon sent out an extremely kind camera man to snake the drain for the issue. I appreciate the help and how soon he was able to come and diagnose the problems. I can’t remember his name he was younger very king redish hair and facial hair the afternoon of 11/30.Thanks again

Bill Ryan

9 years ago

Scott G. was awesome... He was polite, prompt, efficient, and knowledgable. He was able to diagnose the problem right away and he fixed the issue in short order. He wore his booties in the house and cleaned up the job area to the way it was before he got there. Great service... I'd highly recommend asking for Scott G. again.

Judy Reszka

9 years ago

MITCH recently installed a new furnace in my home. He was very courteous and taught me how the furnace works. Thank you for taking the time to show me how to work the new furnace....The furnace went out over the holiday weekend and it was installed in 2-days...awesome...Thanks Eddie for helping Mitch out.

Isaac Bouchard

9 months ago

Thanks to Juan G for prompt and professional work. We appreciate the communication from ARS and how well he articulated what needed to be done. Highly recommended!

Kaitlyn Storms

8 months ago

Their professional showed up on time and was very communicative to helping me understand our plumbing lines. Would recommend using them!

Jon Alirez

a year ago

Responding here for my 84 year old grandfather, who hired ARS to replace his main line. Aside from the required digging, they also had to demo some concrete and removed 6 feet of metal rail fencing to get to his main line. They told him they'd have to wait 6 months to reseed where they dug, after the soil compacted, put in new concrete and repair the fence. 6 months came and went and now when he calls they give him the run around or forward him to a voicemail that never gets a response. Given all the alternative companies in Denver, I'd advise you look elsewhere. ARS, I'd love to chat. Please reach out/respond.EDIT: Thank you ARS for reaching out. I've contacted your team at the number you listed and look forward to working together to get this resolved. Much appreciated. Once the repair is complete, I'll edit the overall rating.Update: After talking to the corporate office I was informed a ticket would be entered and that we would receive a call from the QA at the local office (who did the work) within 48 hours. The 48 hours came and went without a call. We waited a few extra days. At this point we're going to finish the job ourselves.TLDR: Disappointed and would NOT RECOMMEND.Update 9/1/22. No response. No fix. Still waiting....

Hannah Curtis

6 years ago

Do not use ARS. They are unprofessional, unreliable, and rude. They cancelled on me twice less than 30 minutes before appointment time. I took the afternoon off of work both times and they couldn't even provide me with a valid reason.

Brian Grom

2 years ago

My circulated heated water boiler wouldn’t run and ARS came out within 4 hours to give a complete rundown of the issue and steps to remedy. Don had vast knowledge and gave his expert opinion in clear and plain terms. I now have a path to remedy my issues that will carry me through the term of ownership of this property.

Sean Korten

9 years ago

These guys are great. I called them on a Sunday morning and about an hour later Shawn S was at my door. He apprised me of what the issue was an what needed to be done before starting any work. After starting he worked quickly and did a thorough job and I had the rest of the day to do with I pleased!

Jeff

2 months ago

We met a nice man at a big box hardware store who scheduled a service appointment with ARS for our home HVAC system. They missed their 4-hour service window. So, we rescheduled the appointment for two days later and were promised the first appointment of the morning. They missed that 2-hour window as well and never called to tell us they were going to be late.

Thomas Kind

2 years ago

I had ARS come out to my Mom and Dad's house to clear a kitchen sink clog. Leonard did a great job cleaning out the clog and cleaning up after himself. He was courteous and professional. Would recommend this company to anyone. I found this company by doing a Google search, had never used them before.

Kristen Murtagh

9 years ago

They came out to my house right away and the tech Kris G. did an excellent job! I am very pleased with the results and happy it was affordable. I will definitely use them again!

Robert Joseph Mastronardi

4 years ago

What started off as a not-so-great toilet repair job ended with top-notch customer service from ARS.The first employee of ARS came out, did not fix the issue they were called out to fix, and had to be called back twice to readdress the issue. Not only was the initial issue not fixed, the employee ended up breaking another component of the toilet and told me to go buy the part to fix myself what he broke.After having a phone call with ARS, another appointment was scheduled for the following day with a different employee, Robert Bob Bowen. Robert was courteous, professional and skilled at addressing the issues and expressing empathy towards my experience. The management of ARS offered to replace the entire toilet, for free, to which Bob completed within an hour.Credit to ARS management and to Bob for going above and beyond. Superior customer service is rare to find nowadays, and y'all nailed it.

Aaron Umbaugh

2 years ago

Waited 4 days for an appointment With a 4 hour window between 8:00 a.m. and noon, took the day off to be home and nobody showed up or called. I called them was told somebody would be here at 2pm, nobody showed up, nobody called.... called them again got disconnected. Called them again was put on hold for 30 minutes was told they tried to call me to let me know that they weren't gonna be able to make it and rescheduled me in 2 more days... unsat!!!! Asked the agent if there was anything they could do to get someone out she tried but nothing... just horrible experience!!!!

Kerry Bright

7 years ago

Ben from ARS was fast, professional, and personable. He took care of our clog in no time. He even had time to answer my wife's questions politely. He made us feel like we mattered. We will call ARS again if we need help in the future.

Katie

a year ago

If you're lucky enough to actually get put on the schedule the first time you call, the plumbers will arrive in their time window, but be sure to have an online coupon ready to use when they quote you an outrageous rate for a drain cleaning.I called on July 19th to have someone scheduled to come between 8-12 on July 20th. 12:30 rolls around and I have had a no-call no-show. So I call ARS to see what the update is. The first time after the hold music is over, I get disconnected, so I call back and the person who answered the phone told me they had to email the plumbers to get them to call me about a time update. 15 minutes later I get a call back regarding the missed call that was disconnected. I explained the situation again, and they said they'd message the plumbers to get back to me right away. Nothing for 2 hours, so I call again and finally get someone who decides to take the time to actually help me. She stayed on the phone with me for 18 minutes trying to find my appointment which apparently was never in the system. Then she tried to see if she could get a plumber out on the 20th because of the error. Unfortunately she could not, but she scheduled me for the 21st for 8-12 time slot and made sure it actually took.The 21st rolls around and thankfully the plumbers come before noon, but they quoted me $350 to unclog my kitchen drain. I wish I were kidding. Thankfully, I had been on their website and saw an $88 drain cleaning coupon, which I referenced and they honored. Come on ARS, don't put on your website it's $88 then have them come out and quote nearly 4x that much!They got the drain cleared and my sink is draining better than ever. But 3 stars because of the hoops I had to jump through and the outrageous quote upon arrival.

Guerin Green

a year ago

Ordered a hot water heater for next day install from Lowes.Few hours later scheduled install from outbound call centerCancelled a couple thousand dollars in consulting calls to be available for install.Then installer (ARS Rescue Rooter) called 20 minutes before window.Can't come today BSThis is essentially bait and switch fraud. Run screaming from this ineptitude.

Michelle Turel

5 years ago

I inquired with Home Depot for a Central A/C installer. They connected me with ARS. I missed the first call from them to set up the initial consultation. I called back the number they provided, which was for their Home Depot department, on hold for 20 minutes, only to never reach a rep. I figured they were just busy because it's that time of year. So, I just Googled the main number, called that and they were able to connect me to HD department within 2 minutes and we scheduled the appointment for today. They called me yesterday to confirm the appointment while I was at work, which I missed again. I called that number back and was on a long hold (again), only to not reach anyone (again). So, I called the main number and she said she would send an email to that department to confirm the appointment for today because they keep separate schedules. I left work early today to meet their technician at my house and as it was approaching noon, I decide to call to make sure he's actually coming because I needed to get back to work at some point. Can't get through (again), so called the main number where he successfully transferred me quickly (again) and she said they never received confirmation from me yesterday so he's not coming and they want to reschedule. Mind you, this was all just to set up a quote! I can't even imagine the nightmare it would be if they actually started the work and I needed jump through all these hoops just to get ahold of them for something. The main number always answers, I don't understand the disconnect with the HD dept. This has been a complete waste of time and the worst customer service I have ever experienced. Needless to say, I will not be using this company.

Kevin Croghan

5 years ago

Needed a plumbing repair on a Sunday, and they were able to get to me that day. Andon K. was the service technician. He was super professional, very attentive to not damaging floors or cabinets, and took care of business fast. I would use this service again.

Mott

a year ago

ARS Rescue Rooter installed a new Rheem air conditioner and furnace in my home. The Rheem system replaced the original (1986) Ruud furnace and AC unit. The new system also included a new Nest thermostat and Nest carbon monoxide and smoke/fire alarm. The installers (2) were professional and knowledgeable. They answered all of my questions and showed me how the new system operated. Drop cloths were used, all old equipment removed and the area/s cleaned up after they were done. The entire install took 5 hours start to finish. ARS made a courtesy call the day after to ensure I was pleased with the work. The price I paid was commensurate with three other estimates I received. I would certainly recommend ARS Rescue Rooter for furnace and AC installations.

Horace Varner

7 years ago

The team of Ryan M and Jake S were very professional and hard working. They were pleasant and had good customer relation skills. They made their employer look very good.

Joan FitzSimons

2 years ago

This was the first time that I have used ARS. They installed an AC unit. The service people were absolutely wonderful .... Very hard working, considerate, polite and very knowledgeable. I will use this company in the future. From the great salesman ( Bob) to the electrician (Todd) and his crew it was a good experience and I'm happy with all that they did....

John McCollough

3 months ago

My system is old enough that we decided to have a person come out to talk about replacement.

Jake Adkins

7 years ago

Had trouble relighting my water heater pilot. When ARS came out to check it, of course it started right up. They flushed it for me while they were here and waived all the fees. Thrilled with their response and their service. I will definitely use this company again.

David Betts

a year ago

I had ARS come out to install a new AC unit and heater in a home I was renovating in Denver. The install went fairly smooth, but after I had paid, it was like I didn't exist anymore. I had the system installed in November (now September) and I just needed to follow up to get my rebate from Xcel energy for a new system install. I have been calling them over and over for the past couple months trying to get them to process the rebate. They keep telling me they will call me back and they never do. I would HIGHLY recommend using someone else that is actually willing to call their customers back even after they were paid. Utterly ridiculous.

Vernacular Music (Jerry Jordan)

9 months ago

Incredible employees, extremely helpful and professional. Quick response, unbelievable results. Matt is the one that’s helped us the most and has the personal abilities that keeps us calling them back. Thank you Matt!!

Ron Powell

6 years ago

I had a problem with drains backing up in our basement. I called ARS and Brittney answered the phone. She was very professional and made me feel like my problem was important to her. She took the necessary information and gave me a choice of service times. After about a half hour she called to let me know that Alex would be our service tech and that he was on his way. Alex showed up right on time and immediately put me at ease. He was in a clean uniform and drove a well marked company vehicle. After listening to my problem, Alex explained what he could do to fix the problem along with pricing. Within a very short time he had resolved our issue and cleaned up after himself.This was my first experience with ARS and it was an absolute pleasure working with them. I will recommend this company to all our friends!Thank you ARS!!!

Travis Pratt

6 years ago

Called on Monday. Made an appointment for Wednesday. Person who answered the phone didn't even know what a tankless water heater was.Got out of work early, went home and waited. After our agreed upon time came, I called to verify. Only to hear that they rescheduled me to Friday, without telling me. I already have an appointment at that time Friday, but thanks for asking.Why do you make reservations, if you don't honor them???

Chase

7 months ago

It took over 10 weeks. I was without heat and hot water for two weeks. The job was completely unnecessary. They replaced the heater to find it didn’t solve the problem. They still have not completed the job. The missed two scheduled appointments. Awful

F A

8 months ago

James was an excellent technician. Had two previous techs that came out that were not able to figure out the problem with the furnace. James found out the issue right away and was very informative on how to fix the problem. I was very satisfied with the service and price. Very happy to see furnace running again. Highly recommend!

Elizabeth Hogan

4 years ago

The technician was very respectful. He listened to the issues I was having and took into consideration the work another company did several days before. He did not jump to a conclusion. He thought the sewer problem through and came up with a couple of trouble shooting ideas. Stayed and we ran water for 15 to 20 minutes to ensure he had solved my sewer back up issue. He was polite and careful to clean up his work area before he left.

Thomas Edmonds

8 years ago

Just a comment: Bob Fuchs prepared a proposal for a HVAC system for my home in Arvada, CO. He was very professional and efficient in evaluating the situation and giving comments on the needs for system installation and ideas for improving the heating and cooling of the house. In addition, he gave me some ideas on a major remodel that we are undertaking. Overall, I recommend Bob highly.

Chad Ozust

9 years ago

I used ARS/Rescue Rooter for an air conditioning tune-up/check-up. The technician, Herb, was great. He did a thorough check of both the interior and exterior components and explained his checks along the way. He provided details of how things were doing and what should be fixed/replaced/cleaned. Overall I am pleased with the service I received.

Jennifer Broker

5 years ago

Bob was very personable and professional. He provided a comparable bid on a new furnace and central A/C to what other companies had bid, and threw in a couple small details such as insulation wrap on existing ductwork to increase my home's efficiency. I feel very confident in having ARS provide the new equipment and service for my home, and this is largely due to Bob's professionalism.

Jeffrey H

a year ago

Installation: A new furnace was installed. They put a hole in a wall and expected me to fix it. At the end of the day they fixed it but without some hassle.Post Work: I've been calling to schedule my county inspection for the past month without a single response. Not sure what else to do.

Prasad B Selvaraj

3 years ago

Mike from ARS recue rooter stopped by to fix my Thermostat. Turns out my previous guy who installed (different guy and different company) didn’t do a job ie didn’t even hook it up.Mike explained the cost to put a controller and install etc. at the end he asked me to call the previous guy to come and fix it since he didn’t do a good job. Wow mike was very honest and open. Thanks Mike.

Marilyn Corners

3 years ago

ARS took care of our emergency. The work, involving a gas leak, was done professionally and in a timely manner. ARS has been our go-to service company for heating issues, from purchasing a new furnace to repairs and maintenance for a number of years. They are reliable.

Deanna Peters

2 years ago

Technician was helpful and inspected our AC and heating system. He was able to tell us the costs to replace and maintain our systems

Gary Gulakowski

4 years ago

Troy and his Crew did an excellent job in replacing / repairing our sewer line from the house to the main line in the street. They showed up when scheduled and kept us informed of the processes being performed every step of the way. While we ran into some unexpected circumstances that caused some delays, Troy and his crew made sure that all work was completed as quickly as possible and correctly and to our satisfaction. Thanks for all your help Troy Chiles .

John Knott

7 months ago

5 stars for the technician 3 stars for scheduling. Canceled me twice due to over booking. But I did have to cancel the third appointment.

Tim Gaudette

2 years ago

Troy and his team have been true plumbing professionals with terrific customer service. Very straightforward yet also responsive and willing to work out an agreeable solution. While they represent a larger company, they treat you well individually and make you feel valued and important. I have already started referring ARS and will continue to do so. Thanks Troy.

Paula Fleming

3 years ago

Josh came out to fix some leaking toilets, flushed our water heater and installed an expansion tank. He was very knowledgeable and professional and honest. We had a small issue several hours after he left and he was super responsive in helping us remedy it.

D Andrews

7 months ago

Great price, very professional, nice, and clean. I would definitely use them again to get the yearly main line maintenance

Lawrence Chavers

9 years ago

Paul came out to our house to work on some plumbing issues. He was on time, respectful of our home, courteous, professional, and very thorough. This is the second time we've had him come out to our house, and will use him again in the future. Thanks again Paul for another job well done!LC

Oleg Vigderman

4 years ago

Bob Fuchs was working on designing my furnace replacement. He was extremely courteous, professional and knowledgeable. Got a great education and advice from him. As a salesman, he is just a pleasure to deal with as he is fun, not pushy at all and is just trying to help.

Ian Wallace

6 years ago

I do not write reviews often, however I felt that this one was extremely necessary to write. Working with Bob Fuchs with ARS/Rescue Rooter was an incredibly pleasant experience. I will start off by saying that I had reached out to several contractors and Bob was the only individual who got back to me in a timely manner and the consistent communication throughout the experience remained, even during the follow up. When Bob first met with me, he was very professional and passionate about not only the product, but his company. I never felt pressured to purchase anything during the consultation and the deals/discounts/payment options he presented all seemed reasonable and doable for what I was planning on doing. Once I had the install date taken care of, Bob gave me a rundown of who was doing the work, as well as, the expertise of the individuals who would be at my home. This gave me extreme comfort that the work provided would be performed at the highest quality. At the date of the install, the electrician hit a snag and there was concern that some extra drilling would have to occur throughout the home. Bob was quick to say that if this ended up happening, he would take it upon himself to get someone in to fix up the holes at no expense to me. Although it never ended up coming to this conclusion, I did receive a call from a home repair specialist that was more than willing to come in and make any necessary repairs. Lastly, there was some slight confusion between the financing promotion provided to me between ARS and Home Depot. Bob was quick to call and explain the situation to the service center who rectified the issue immediately and gave me the better deal thanks in part to Bob's assistance. I cannot be more grateful for Bob and the entire ARS team!!!

Chris A

a year ago

ARS installed a new furnace and AC in our home. I do not recommend ARS, I’ve also spoken to Elva who I did not have a pleasant interaction with. Save yourself a hassle and go with someone else.

Joseph Myers

6 years ago

Alex was very professional and polite. He made both my wife and I very comfortable. Fixed the issue in 10 minutes or so. Great on time work.

Laticia Cunningham

10 years ago

ARS Tech Keith was timely and very efficent. He was sure to show me what he was doing, and let me know what was best for my home. Being a single mother and first time homeowner I am very appreciative of the program ARS have that Keith informed me of. Thanks to ARS and Keith on this cold night in a Colorado November I now have HEAT thank you!

Michael Termine

7 years ago

These guy rescheduled/canceled on me twice. I had to change the 2nd rescheduled time ( I gave them over 24 hours notice) and they said no problem since they canceled on me twice, once 15 minutes before they were supposed to be there. Then I get a call saying they on there way to my house on the day that I rescheduled. The woman at dispatch unapologetically said sorry, we have some new people here. What she did not know was that I wrote her name down and she was the one who changed my appointment day. So apparently they are ok with canceling you on NO notice but when you make a change in more than enough time, it's not ok. I canceled my service with them altogether and will find someone who is smart enough to maintain a schedule. You would think Home Depot would contract with a reputable group of people.

Lindsey Doherty

7 months ago

*Update on Review: I left two messages for Calvin at the number listed in response to this review and it was never returned.I signed up for a furnace cleaning at Home Depot as they had a special. They called and let me know they had to reschedule, which was fine. They didn’t show for the next appointment. They called a few days later asking if I wanted to reschedule and I told them that they had missed that appointment, apparently it had never been put into the system. They asked for another chance so I rescheduled AGAIN and they didn’t show to that one either! I can’t believe how unprofessional they are, two no calls no shows is unacceptable.

david g

2 years ago

Contracted with them thru Home Depot for a furnace tune up. Scott arrived on time but with his mask pulled down below his nose. He did a couple electrical checks, told me the humidity was low and was gone in 20 minutes. He never looked at the filter, never cleaned the flame sensor, those are the 2 most common furnace problems, in fact he cleaned nothing in the furnace. When they called and asked for a review I told them of this and they asked to come out and re preform the service. I stressed that if Scott came to my door with out a proper mask I would refuse. They assured me that would not happen. This morning they called and Told me Scott was on his way, an hour later he arrived at my door with his mask pulled down below his nose I shut the door and refused the service.

Masha Schricker

7 years ago

We had a stopped-up sink and called ARS. It turned out our 1970 pipe had several rusted holes and they needed to jack hammer into the concrete in our basement. The team who worked on this project was great, Alan and Jake, but it was Jake who kept us informed with what they were doing, when there were going to be terrible noises, and what the next steps would be (inspectors, new concrete, etc.). A great experience for a terrible situation.

Erin Cummings

4 years ago

We called ARS to come out and check our furnace thinking we would just need a tune-up, cleaning and maybe replace a part. Their recommended repair cost was over $3,000 and he recommended that we get a new furnace. Our AC unit is pretty old but still running, and recommended we get that replaced as well. The technician was very polite, but to be honest, if I was recommending to replace a furnace that just needed 1 part replaced, I would be polite too.We decided to get a second opinion and found out we DID NOT need to replace our furnace. There is a lot of life left in it and all we needed to do is replace the blower motor which will only cost us $450. ARS was going to charge us $839 for just the blower motor. Save yourself the money DO NOT use ARS. Do yourself a favor find a local/small HVAC company instead. They will not rip you off with pricing and will give you only the repairs you need.

Dawn Hanna

3 years ago

I was pleasantly surprised that ARS contacted my seller's realtor to set up a maintenance appointment with me for a fall tuneup. When I made the appointment, I was told I did not have a maintenance plan thru July 2020, which was in our purchase agreement but after further explanation, the gal reluctantly set up my appointment for Sept 26 between 10-12. I received a phone call at 10:20am today stating Mike could come by in 30 minutes. It was brought to my attention that I was scheduled between 12-2, which wasn't going to work so I welcomed the phone call. When Mike arrived, he only came by to tell me that my furnace supposedly had been tuned up 1.5 months ago and that if I wanted another tune up, I'd have to pay for it. Interesting. Why couldn't this had been stated on my initial call to make an appointment? I was traveling and drove back late the evening before to be here for this appointment only to be told the appointment wasn't necessary? My first impressions with this company aren't favorable at the moment. I'd like to see the paperwork and notes of the service performed on this furnace back in July.

Madison Insana

a month ago

Colin with ARS was very knowledgeable, professional, and reviewed our AC with us in a way I could understand. He offered options for filters but was not pushy at all. He was punctual and very nice!

Amy Lengyel

9 years ago

I have always had great service from ARS! I was especially impressed with Shawn S. this evening. He came late at night on a weekend because of a back up in my main line. He was friendly, knowledgeable, professional, and very polite. He fixed the problem quickly and spent some time explaining how the plumbing under my house is set up, how it works, and what the problem was. All of this was helpful to me. I highly recommend ARS and will continue to use their services. Thanks Shawn!

bU LOk

6 years ago

Installed a new Furnace and AC. Installation went great and was done quick; have to reinstall new thermostat to another location. Mitch, tested and showed us how to operate new heating and cooling. After ten minutes hot air came on, switch to AC and cold air started coming out. Very professionally!! Outstanding job!! Thanks, I could feel a very comfortable future.

Drew Rudolph

6 months ago

I bought a hot water heater and a furnace from them. For some reason they Hvac installers installed the tankless water heater and did a awful job. Now where the hot water is located I have a consistent leak and cannot get the right team out to fix this problem. 14,000 is not cheap!!!! This has been a huge waste of time and energy for me to track down the correct manager to come and fix this.When the purchase was first installed they left vents going out side very unfinished and ugly. It took months of phone calls and wrong teams coming out to finally get someone out to fix it. What a headache. I would call and ask for a plumbing team to come fix the PLUMBING related appliance and when they get here they would always say “we did not install this” “hvac needs to come do this since we did not install”.So tired of this. Keep looking and don’t waste your time with this convoluted company.Oh also!! They managed to lose track of my purchase because they “changed systems” I had to give them the loan number to even locate my $14,000 purchase. Absurd.

Eddy Mar

7 years ago

watch out for the fake sales pitches. Their $88 for drain cleaning is per area, (kitchen sink, bathroom sink, etc.) Their main pipe line drain cleaning is actuality closer to $400 dollars. Would be nice if they posted what their service fee actually is on their website. Feeling ripped off. Look elsewhere.

James Hunt

7 years ago

I would rate ARS no stars, except for the fact that the answering service was very friendly. For that they get one star.I went online on a Tues morning and provided a residential job request, along with contact information, telephone and email. When I did not receive a call by the afternoon, I called and was provided an appointment slot of 2-4pm on Thurs to repair a valve in my residential basement that would not turn off.I took off from work to be there for the appointment.Bottom line, no one from ARS showed up Thur,. nor was I given a call to explain the no show. I can understand if ARS was busy...what I do not tolerate is rudeness.I called again Fri. morning where the friendly answering service said that they would relay my message re the no show.It is now Fri. afternoon with no call from ARS.From my perspective, ARS is a company with all the technical tools, but no real customer service, I feel that I am probably only one of many ex-customers who have fallen through the crack.

Oren Dlin

a week ago

AC went out Monday night. Called them Tuesday morning and made a a same day appointment. They then canceled later that day and had me reschedule for Wednesday. Guy came out Wednesday but said he couldn't do anything because he needed roof access and didn't have a key. Talked to my HOA, and turns out you don't need a key. Just a screwdriver. Hvac guy didn't bother looking at it close enough to see the screws and just assumed he needed a key. So they tried to get me to reschedule for Friday.I'm going with a different company. Was able to find somone to come in Thursday.

Abraham Fontanez

9 years ago

Brennan, from ARS Rescue Rooter was very professional and courteous. He worked quickly and efficiently but still was courteous enough to attend to my questions. He also provided very important information about my furnace care that as a home owner will be very valuable. I will definately be asking for Brennan for my future furnace services.

Taylor Pridgen

a year ago

We've used ARS a couple of times now to help fix our furnace and figure out issues with our plumbing.We've had some scheduling issues, but that's a forgettable issue. When the technicians arrive they are professional, courteous and hardworking. They want to fix the problems and are willing to work as hard as they can.Heavily recommend this company and their services.

Jarrett Crowley

4 years ago

First guy out was great. Worked hard and did excellent job. Second guy to do video wasn't as nice. Really over paid for clean out and then the video guy wanted double the amount for a copy of the video. Did the free video but insisted for another 300+ for them to put it on a thumb drive. Will never use them again.

Rebekah Stewart

3 months ago

i contacted ARS about a month ago to have them give me a quote about our AC, and they canceled an hour before the appt. my husband didn't realize it was the same company when reaching out to different places for a quote. they were supposed to be here today 11a-1p, and when my husband called at 1p, they simply said they weren't coming. ridiculous. won't call again!

Steve Hastings

3 years ago

You get what you pay for!I signed up for a $40 heating/cooling tune-up special through an ARS representative at Home Depot, Pioneer Hills, Aurora. It was a 22 point cooling tune-up plus a 24 point heating tune-up! And they could have a tech out the next day! Great! Once I got home I googled ARS Aurora and saw a ton of bad reviews so I called the scheduler and cancelled my appointment politely saying I had changed my mind. Done, no problem right? You guessed it, the tech, Gerardo showed up the next day and of course knew nothing about the cancellation but was very concerned I had cancelled. I told him it was because of negative reviews. He politely replied that all of his reviews were stellar, and he was right, I had read only positive reviews on his service calls so decided to go ahead with the tune-up. Shame on me, I took the bait for a second time.Gerardo was very professional, personable, and well trained on ARS talking points. If a $40 tune-up seems to good to be true folks, believe your gut, this service is no more than a $40 inspection. You get what you pay for.The sell sheet from the rep at Home Depot listed 46 total items included in the tune-up, and being generous here, Gerardo touched on 15. Amazing, he never turned the furnace on. I was embarrassed I fell for this Home Depot special, and even felt bad for Gerardo, enthusiastically towing the company line, that I amusingly asked if ARS offered a deluxe tune-up that covered everything, you know, more of the technical stuff. He said no, this was it. Really people, invest $150 in a thorough, professional tune-up, don't squander $40 here.

S Smitty

4 years ago

I scheduled an appointment with this company through Home Depot, they called me right away to get scheduled. They asked if my wife would be present for the estimate and consult I said due to our schedules it wasn’t a possibility. I was told that it wouldn’t be an issue, but on the day of service the technician “nova” text me confirming the appointment and asked if my wife would be there I said no but you guys already knew that. She said she can’t come out now knowing this and asked to reschedule or just deliver the estimate via email without viewing my house, ducts, etc... I called dispatch to let them know this technician was telling me this, they offered to call and inform her she could in fact come with only one decision maker present. They said she was going to show at my scheduled time. She never showed I called dispatch back to find out what happened they informed me they could not get ahold of the tech any more and offered to reschedule.Bottom line this company is misleading, unorganized, and unprofessional. It’s a shame that this is the only company Home Depot contracts with for HVAC. They will not be getting my business or recommendations.

Steven Berger

5 years ago

Absolutely fantastic service. Needed 165 feet to clear main line and ARS sent Chauncy out the next morning (the day before Christmas) and he was able to get another service person to come out with more coil and the roots were cleared out. He was completely professional and a pleasure to work with.

Anastasia Simmons

2 years ago

5/12 RESPONSE TO ARS' REPLY: We will not be reaching out to the Quality Assurance Manager. I understand that plans change and appointments need to be rescheduled. What I don't understand is that your company did not even give us a curiosity call letting us know you weren't coming. You called us a few days later to reschedule and still didn't apologize for the no show no call. We lost money that day because we took off from work waiting for the technician show up.5/11 We scheduled an appointment at this company's convenience for an AC quote. Even took off a day of work to wait for them to show up. They no call, no showed us. Waste of time.

Natalie Tippin

7 years ago

Bob F. Was informative and upfront about products and costs, pros and cons. Very amiable and friendly. We signed up to have a new furnace and A/C unit installed in approximately 2 weeks. I'm looking forward to the install and the new comfort of our home! Will update after installation.

ChrispyCritter

3 years ago

Mike M was awesome! Often times as a female homeowner, I have gotten service providers in the past from other companies that belittle your intelligence. I would highly recommend Mike M for your next HVAC service checkup or furnace replacement as he clearly explains everything to you in a friendly and informative manner. Thanks, Mike! 😃👍🏻

Jamie Matson

4 years ago

I called this morning because I had a leaking pipe. ARS sent David out 30 minutes after my call! He was amazing. He found not one but two leaks and was able to fix both. I have used this company for years for a number of plumbing needs and they have always been great! They are timely, professional, courteous and price effective! I won’t use anyone else!!

Chris McNay

10 years ago

Mike came out and had both good news and bad news ... the C wire had popped a fuse when we replace it, the condenser was going out and we would probably have to replace the unit sometime soon. He said he wasn't going to put a hard start on the unit because it wasn't going to help and I do appreciate the honesty! He said it would be worth it to start saving for a new unit because it will probably last this year but maybe not much longer. Thanks for helping is make it through the end of the summer and when it comes time to replacing the unit I know who we are going to call.

Tyler Tresch

2 years ago

I used ARS to diagnose/instal a new water heater in June and with some other work again in December. This is mostly a review of our technician, Scott. He has seriously been amazing. Despite 6 months and countless other jobs I’m sure, he remember very specific details about our situation. I genuinely felt that he cared about fixing our problem and making sure we were provided the best service and to resolve our problems. He gave honest advice on how to communicate with the water heater manufacturers and how to ensure I got the best result from my dealings with them. Even after Scott’s portion of the job was done, he requested that I let him know once we were up and running again. I will be specifically requesting him for all our future work!(Side note, all this work has been done during the pandemic so far, and he wore a mask and gloves at all times and I felt totally safe having him in my home.)

Dorothy Petty

2 months ago

Tech was on time , explained options. Go in 20 minutes

Angie Kilponen

5 years ago

Scam! Our furnace went out on Dec 31...extreme low temps. ARS was not our first choice but they were able to fix the quickest. Of course, we were told by them we need new furnace etc. Not many options at Holiday season so we had them install new furnce...fiasco from the start. Had to come back a couple times as they needed to tap into AC unit etc. Fast forward to May...our AC all of the sudden isn't working. It is newer and we have never had an issue. I called ARS to come out as they were the last ones's to touch the AC. Lisa, who is their customer service rep was rude and said they would charge me the $99 to come look at it. Service came out..and guess what...he said we needed a whole new AC SYSTEM and he could get sales out asap. Said wasn't worth repairing...shocking as honestly..we expected to hear this from them. I had two companies come out later in the week..both companies said nothing wrong with unit just when repair was done the coolant was not restored...BOTH COMPANIES said exact same thing. I don't know if service guys make bonus by sending sales out or if they just don't want to work. I contacted Lisa and customer service, still no call back. Left message for Jeff Watts the GM..and no call back. BUYER BEWARE!! SCAM

Guilhem Buiguès

a month ago

Josh went above and beyond, he provided exceptional service, ensuring to keep costs at a minimum while still providing the best plumbing job I have ever seen. He was professional, knowledgeable, courteous and I would not work with anybody else. Thank you.

Troy Summey

4 years ago

We called yesterday due to a main drain clog. When I made the appointment I asked specifically, if there was an additional fee due to holidays and was told no. Awesome thank you. Bob gets there and doesn't want to be there, tells us how tired he is and that he's not supposed to work today. Ok fine whatever. Asks me where the main line is, I take him downstairs. He tells be how hard is going to be to get the copper getting off. He asked me what issues I was having. Keep in mind he didn't do anything. Tells me it's going to be 374 bucks because it's a holiday plus about 79 to take that copper cover off. I tell him that's not what I was told. He tells be that's holiday fees. Tell him they said they wouldn't charge extra because of holiday. Meanwhile he's on phone calls from dispatch about sending him to Castle Rock. He tells me and my wife he doesn't want to go to Castle Rock because he's off at 5. So he sits in front of our house for 30-45 minutes.Out appointment yesterday was 8-10 and then changed 2-4. Because of the holiday fee which we weren't supposed to get. We changed appointment to today from 8-10. My wife calls at 9:30 to see how close someone is. We're told the techs in Denver. So haven't used anything sewer related in two days and now we're waiting even longer. Not a good first impression at all.Still couldn't make it on time today. Cancelled and went with Mr. Rooter. Worst customer service!!

Alan Mainero

8 years ago

Tristan and his partner from ARS were outstanding. They installed a new furnace, AC, and hot water system. The whole experience was above board. Highly recommended. Thank you!

Ray Kell

a year ago

Bob Fuchs was an absolute pleasure to work with! He explained everything in detail and was able to get the work to be done scheduled in a timely manner

Greg Saia

7 years ago

Terrible customer service, with complete disregard for their customers. I contracted ARS to clean and scope a sewer line for a home we were selling. The plumber came to clean the sewer line but complained the entire time of how hard it was and how dirty he got because the cleanout was located in a crawlspace. Of coarse they charge you an additional $88 if they have to go in a crawlspace, but he still complained the whole time anyway. During his complaining he broke our toilet with his snake as he was cleaning the line. The scope guy didn't come for an additional week after rescheduling 4 times due to their circumstances and terrible scheduling system. The scope guy was unwilling to work with us in providing a reasonable detailed report of the condition of the sewer and we had to hire a different company to complete the job. They tell you they'll do one thing and then change their mind or just don't do it. I can spend an hour writing every detail of how this company stinks but I have wasted enough time already with these guys. Big waste of time and our $176 and almost cost us the closing of our property. Contact Tim or Bob or Larry from Craigslist as even a clown would do a better job.The plus side, and the only plus, is the plumber did replace the toilet he broke the same day with a like toilet and did do it correctly.

Jeff Hollman

5 years ago

Although I did not choose to upgrade my furnace at this time, Bob Fuchs was a great representative for the company. He is very easy going and friendly and I was thankful that I was not pressured. Thanks Bob!

Bryan Taylor

8 years ago

Cody was definitely an expert and very good at his job. Less than an hour and my a/c is back to blowing ice cold as expected.Very fast response, I called around 11am and Cody was there at 1:15. I was very happy. It turned out to be a bad contactor, they had the part on the truck, replaced it, everything is back to working. Very happy!!!!

Steve DePuy

3 months ago

Dallas serviced our tankless hot water heater. He was professional, engaging and on time. We have used ARS at several properties and have found this to be true each time. Pricing seems to be on par with other companies for large and small jobs and we like the flexibility of the hours they are available.

Lovely Reviews

a year ago

My first apt was on Saturday, dispatch called to cancel because the tech had to go to the ER. They rescheduled me for the next day which was Sunday, no one showed up and no one answered the phone. Called Monday morning and they said they would give me a discount on the service fee and send someone out the same day between 11-4. It's now 4 ,no call and once again no one answers the phone. Horrible company and would not recommend them to anyone. I'll go with the real professionals!! Luckily I didn't cancel my appointment with the other company.**After reading the reviews I'm glad they didn't show up**

Karen Fernandez

10 years ago

Tyler, our technician, was professional, courteous, and skilled; he explained what he was doing and why very clearly. Our plumbing issue was not easy to fix, but Tyler persisted until the job was done. Excellent service!

Rod scully

4 years ago

Had ars come out to check out a heating issue and was told that I needed a igniter switch and that it's a very expensive part. While tech was on the phone with my landlord I went on amazon to see how much this measly six inch wire actually cost, 40 bucks! The tech quoted me 400.00! Well, draw your own conclusions. I went down to a local appliance store and bought the same part that the crooks at ars try to sell me for 400 bucks and after taxes pay 41.48. One screw and a plugged in and my house was a comfortable 68 degrees in no time. It took me less then 5 minutes to replace the wire. Good job Ars crooks!!

Nicole Naccarato

8 months ago

The technician, Aaron was professional, kind and patient. He took the time to evaluate the water line and took care to keep everything clean and neat. I would recommend.

Gantulga Ganbaatar

9 years ago

Shawn was very prompt, respectful and polite. He fixed the problem very quickly and gave me tips on how to keep the drain clean. He had a great attitude and personality. I recommend his and his company's services.

Tracy Hamm

a year ago

ARS rep Chris S came out promptly when I had sewage coming up through my bathtub and air bnb guests arriving in a few hours!! He took care of the issue professionally and promptly. He took the time to explain everything and took pictures. I’m very happy with the service.

Shanta Harrison

3 years ago

The technician was very prompt, friendly and, performed a very thorough inspection on the furnace. He quickly resolved the issue, performed all requested services and, provided me with valuable information for future care and maintenance. Based on today’s experience, I would use this company again.

Sheila Walter

9 months ago

They made an appointment for me two weeks prior. The night before the appointment I got a call saying they shouldn't have made the appiontment because they didn't have anyone to do it. All I wanted was a cleaning and a tube up on my furnace. The next appointment they had was 2 to 3 weeks later. I went with a different and better company. I'm sick and tired of being told they can't hire people. I. Gonna move on. I'll pay more for better service. Not this one. Litterely was told ohh well.

Dragon bru Shineon

4 weeks ago

The 2 men that showed up were very professional and very helpful

Roger Lozier

4 years ago

Great service. They were prompt & effecient. ARS had a promotion to service residential heating systems at a very attractive price. I missed the window for the promotion, but they honored it & sent a serviceman anyway. They inspected & tested our furnace & installed a new high quality filter all for $39.

JP Martin

2 months ago

Water heater replacement. Fast, professional, high quality work (Dallas was the technician).

Philip Weltman

9 years ago

Wonderful Service!! Leroy S. is very informative, and very honest.. an attribute hard to find now a days. He was looking for my well being and wasn't going to give me something I didn't need. Service to the costumer first! Amazing!! I'm very happy with Leroy and ARS/Rescue Rooter of Denver. I am a repeat costumer and will always be because Leroy really cares.Thanks Leroy

Joan Balik

9 years ago

Herb B. was very professional. He trouble shot everything and explained everything he was doing. Gave me the plan. Fixed the problem. Rehearsed the operations several times so I would understand.The best quality of Herb B. was that he didn't speak negative of the original set up. IE: they should have done this or that! He fixed the problem and was done.Good Job Herb B.

Philip Tidwell

4 years ago

Kwan has assisted on a couple of different service calls that I've placed with ARS. He does a great job of communicating about the service issue and explaining possible solutions and their costs. Kwan is both friendly and professional, and I trust him to provide me honest information about what is going on with my heating and cooling system. I recommend both ARS and Kwan without hesitation.

Tom Browning

10 years ago

We had a main drain line blockage yesterday. We called ARS/Rescue Rooter ofDenver. We live in a rural area so the response time was ok. The first servicemanwas unable to get the line open. They then sent out Stephen D. He was able to getthe drain open quickly. This guy is worth asking for in person. He was a friendlyand knowledgable service specialist. I highly recommend him for any plumbingneeds. A great job! Thanks Stephen.

Raian Garcia

10 years ago

We just had a main drain line installed the crew of Mike, Ivan and Joseph were outstanding. We recieved on time courtous, professonal service. They made me feel as id this was very important to them. I appreciate them and their efforts, I will strongy recommend your services to anyone in need. Jeremy did our clean out and he also displayed all of the above.Respectfully,Andrew Garcia

Maggie Hubert

4 years ago

Tyler was terrible. He neglected to recap the sewer clean out pipe, so we had two days worth of sewer water leaking inside our walls, flooding our laundry room and soaking our brand new carpets. I’m not a plumber but I think it’s pretty obvious that you shouldn’t just leave an open pipe inside someone’s wall. He also didn’t even manage to attach replace the panel over the access port properly. The screws were literally falling out to where my 11 month old baby could easily have choked on them. ARS is sending someone today to try and fix it, but it sounds like they will be needing to pull out some of our drywall and carpets. I can’t believe someone was this negligent and incompetent.

Russell McKnire

9 years ago

Tristan arrived at my home to swap out my air conditioner based on what a prior tech had recommended based on little analysis other than there was a leak in the system. I was all set to pay for and have installed a new unit at considerable cost. Upon arrival, Tristan and his co-worker Richard R. examined the furnace area to see what would be required for the change. It appeared that extensive reworking would be required to change from the Trane unit to the Rheem. In just a few minutes as they were evaluating the furnace area they discovered the leak. Tristan and Richard were able to make the repair quickly, pressure check the system and confirm no other leaks existed. They serviced the system and had the unit operating efficiently and back to normal in just a few hours. These guys are the ones you want to show up at your door if you ever have any HVAC problems or service needs. I sure appreciate the job they completed for me and give them a five star rating.

Kim Means

10 years ago

My water heater would not flush. I called one company and without much effort, they told me I needed a new one. Stephen came today and was able to replace a valve and give my water heater a tune-up. Now we can flush it and get many more years out of it. Stephen was really friendly, knowledgeable, and explained everything thoroughly. This is the second time I have had great service from ARS and I will only call them in the future.

Donald Lewis

10 years ago

Keith did an outstanding job, job his job site clean, very good communication, excellent closing discussion and suggestions for improving our home heating system. His explaination was very clear and specific about what he did and the condition of our system. Highly recommend Keith! He was right on time which is good in all of our busy schedules. Don

Sharon Gilpatrick

2 months ago

Very knowledgeable technician that shared great information with me.

Michael Reid

3 months ago

Tom was amazing! Very knowledgeable and likeable. Very good tech! Can't say enough about the quality of work!

Laura Jasso

6 years ago

Jason & Ruben did a great job at my house! Jason explained everything they were doing, and the information was extremely helpful to me. There are a couple of things I still need to get done in my house, and I will definitely be calling ARS again for their services. Thanks guys! 😊

laurel lidman

8 years ago

All staff, Richard R., Tristan S and Mike were so helpful. We needed a new furnace ASAP and all of the employees were ultra professional, worked well together and were able to install our new furnace in a matter of hours. Even when the new furnace was delivered with the wrong parts, Tristan made it his problem and quickly fixed the issue thus making the install a smooth one. I do recommend this company and their employees if you need to buy a new furnace. The price was much less than we expected and it was so nice to have a warm home once again. The employees kept us verbally updated on the instal progress but did not overwhelm me with conversation.Thank you for such a wonderful experience. Laurel Lidman

Scott Hummel

7 years ago

Paul Frohm with ARS - Rescue Rooter visited our home on 6/7/16 for an estimate on an AC, Furnace and Humidifier. He was very friendly, trustworthy and advised us on how to proceed with improvements to our home. We would highly recommend Paul for all your heating & air quality needs!

Morgan Schreiber

10 years ago

Chris G. was extremely professional and pleasant. He took care of the problem quickly and showed me what he was doing and what the problem was along the way. I always hate having repair people working in the house because it can be awkward, but he was very nice and polite and the small talk was never obnoxious. I also loved that he took the time to explain things and tell me how to best care for the pipes so that hopefully I don't have to call again for a while. Overall he did a great job and it didn't break the bank.

Megan Willey

7 years ago

We had a main-line backup in our kitchen. Upon contacting our property management team (Real Estate Solutions), they contacted ARS. ARS was quick to get in touch with us and they sent a technician out the same evening. This all happened the DAY before Thanksgiving. They were incredibly responsive and exercised great communication. Our tech, RJ, was very kind and friendly, and worked quickly and intelligently. I would highly recommend renting from ARS.

Dominique Harris

9 years ago

Marc, Tristan, and Richard were all very friendly and polite. First we talked to Marc who made the sale. He was very nice and had a wonderful attitude. Not only did he have a great sales pitch he also made friendly conversation. Richard and Tristan were the ones to actually install the heater and they did a great job. They were here before Marc even left to install it. i wasn't expecting it to be done all in the same day. they were also very friendly and made little conversations here and there but they stayed focused on there work. Over all it was a very good experience :)

Todd Debreceni

8 years ago

Bob was great - he wasn't the the technician I thought was coming; there had been a dispatch snafu, but I couldn't have been happier with the service and the attitude. Bob arrived close to 9:30pm (later than expected, though no fault of Bob's), and despite having been on the go since about 5am, he was cheery, informative and worked quickly and efficiently. Problem solved, and I learned how to prevent a recurrence, something a previous plumber had not correctly passed along. Many thanks! Money well-spent.

Jevgenij Cariov

5 years ago

Very disappointed with the whole experience. I got quoted $88, but then got present with four times larger bill of $357.The rooter guy came late. Started complaining that he needs to pull the toilet to get in, while.plenty of sinks where available. Then when he didn't clear out on the first try he said I need to change piping. Then he complained that he sees rice in the drain and that's the big problem. I almost had to beg him to give it another try. On the third try he was successful, but presented with a 4x bigger bill. I ended up negotiating halfway, but I'll never do business with ARS rooter service again.

Gavin McCarthy

3 years ago

ARS has again proven why they are my go to for HVAC needs. Of course it’s snowing, I’m home with the kids, and the heater goes out. Mike came out same day and found the issue within minutes. He got my system back up and running in no time. On top of that, he informed me it was a warranty call and there would be no charge for service! Great customer service all around with this company. Thanks, ARS!

Caster Kwigema

9 years ago

I am very impressed, happy and satisfied by the quality work done on plumbing in my house. Dan was able to explain what I needed and gave me a clear plan of what he was going to do. My plumbing system needed lots of work and he worked tirelessly till he finished. He is very professional, honest and respectful. Will use him again and I recommend that you request him too. You won't regret that you did. Thanks Dan!

PJ ONeil

7 months ago

They just rescheduled on me for the 3rd time. Don’t be fooled by their strong sales team. Execution is extremely poor.

Brent Molisee

2 years ago

I made an appointment a few weeks ago for last Monday for a furnace tune up and inspection as it was going to snow on Monday and we haven't turned the heat on yet pending the tune up and inspection. They called me the Sunday before and tried to reschedule for the following Saturday due to over scheduling which was unacceptable. They didn't really seem to care so I will use someone else. Not sure how the have a solid BBB rating with such bad service provided to us.

Danger Willo

8 years ago

I use to work for ARS and would not recommend their service to anyone. As an employee, they would have us tell the customer anything just to get their money. I felt like a liar and a scammer to all my customers so that's why I no longer work with them. They treat their employees like dirt and steal their commission. They pay people to give them good reviews so over half of these reviews are fake. DON'T trust their free estimates/no trip charge. Nothing is free in life, and when they get to your house, they are going to try to sell sell sell! Their prices are way higher than a family owned place. If you want a good honest hvac company, find a family owned place like Done Plumbing.

Robin Koehler

a month ago

ARS has hands down the BEST, understanding & attuned call reps/customer service agents and my AC tech Brian was great! Despite working crazy hours in this untenable busy season, he was upbeat, professional, informative and kind- clearly knew what he was doing, and able to offer tips for the future… Not once did anyone make me feel like my needs were burdensome. It is just so rare to find excellent service in these times. ARS is simply totally responsive, they have your back, What more could you possibly ask for? Highest ratings, for sure!

Marian Rewers

3 years ago

Terrible experience - be aware of a scam!
ARS advertises online a sewer line service for $88.
The technician will tell you are not eligible and try to charge $446.
Just call another company that will do it for half that price - this is what we did.

Orsain L

a month ago

Great service! The whole process from start to finish took like 3 days. Wade did a great job finding me the best deal possible and Ryan was knowledgeable, professional, and took time to answer all my questions. Would definitely recommend to friends.

Tanisha Jackson

8 years ago

My plumbing tech was Aaron. Aaron was very polite and helpful, I appreciate him coming to my home on short notice.After having a rough/horrible day it was nice to speak to someone who wasn't rude and was willing to help resolve my issue. Thank you very much Aaron for your services, they were greatly appreciated.

Jill Burley

9 months ago

Jessie was great! On time and very professional! Got our kitchen sink unclogged and working again! Would use again!

BrainFreeze Ned

6 years ago

WARNING!!!! These guys stood me up twice. They first promised to show up between 5-9pm -- but never showed. I called to complain at 9:05pm, and they promised a plumber would be here between 9-1pm the next day, and that they would call to give me a better estimate. Not only did they never call, but when I did talk to them, they said no plumbers were available. Outrageous! If I could give them 0 stars, I would. Very disappointing.

Sydney Elizabeth

10 years ago

David was prompt, professional, kind &thorough! Left the parts, discussed prices & the plan. Helped me make an informed decision regarding the best way to set the humidifier to produce maximum warmth for our preferred heat setting. I will use ARS again because David is an excellent ambassador. Feeling warmer already!Thank you,Nancy

Rob Schafer

5 years ago

Rescue Rooter was able to schedule prompt service during a busy holiday season. Our service professional, Chauncy, was extremely professional, knowledgeable and friendly. Although there was some confusion scheduling my appointment, Chauncy more than made up for the admistrative difficulties. Rescue Rooter will be my first call for any future needs and hopefully Chauncy will be the service tech that is assigned to our job. His top notch customer service and friendly personality made my interaction with this company positive during a frustrating situation.

Robby Bryant

9 years ago

Stephen D. was very professional, friendly and knowledgeable. He listened to what I had to say, and got to the root of the plumbing issue by doing so. He was honest about the monies involved and even helped me save some. I will definitely ask for him specifically if I am in need of a plumber again.

Roger Bradley

2 months ago

Aaron did a great job of replacing our hot water heater

Thomas Walton

3 years ago

This review is for my experience buying from Isaac, a sales advisor at ARS.I was considering three different companies including one who I had been working with for many years. I invited ARS out just to look at a different option not really thinking I would end up buying from them. Surprise - I did buy.Why? Issac was well informed and educated me on options, advantages. He was not pushy, but patiently assisted me in this big decision. Being a little hesitant to do business with a big company, he shared and proved through his logic and actions how ARS was best positioned to professionally install, warrant and service me beyond the buy.Exceptional buying experience!

William Mosley

a month ago

Very professional. Very impressed.

Josh did a great job!!

smeyer80

8 years ago

We had scheduled Roto Rooter to come out for a sewer back up, but they called us at the end of day to say that they had over-booked and couldn't come out until the morning. We were desperate with three kids in the house and called ARS. They had someone at our house within an hour and half and fixed the problem. Bob B. was excellent, and we are very impressed with ARS and their service. Will be recommending them to anyone who has a plumbing issue.

Bob Groppi

8 years ago

As in the past, ARS and particularly Matt S. has provided the service expected. Actually, it is beyond my expectations and I have pretty high expectations. I believe this is the fourth or fifth time Matt has serviced either my AC unit or my heating unit and whether a problem or a routine service contract check up, the work and informations he provides is top notch. He is an asset to ARS which I hope they recognize and appreciate. As a customer, I certainly do.

Michelle

9 months ago

Tech showed up to clear the toilet sewer line. Wanted $490 to pull the toilet for access. Ridiculous. Told him I would find someone to do it for a reasonable rate.

Kitty&Kat:b

a month ago

VERY DISHONEST! Do not do business with his company.

Maria Voigt

4 years ago

A beautiful install job. Professional placement of HVAC parts.Technician was on time. He was friendly and courteous. Performed thorough clean-up when finished.I would recommend ARS to any one needing heating or refrig service.

sophia yang

7 years ago

not happy with the company at all. they are scheduled to come between 3 to 5. and had called me several times ahead to ask if I can do it in the morning instead. I told them nope. and I had been sitting in the property waiting for them from 3 until 4:26. I called in ask are they going to be here before 5. they said yes. and not even 10 minutes later I got a call from someone else in the company stating they will be here between 5 to 7 instead because it's delayed. I called back saying nope I can't do it. and they said the most they can do is having one of the tech who's finishing another job now coming over in 45 mins--which is still outside of the original two hours window they gave!and this is not the first time they mess up the arrival time--a year ago I used them for water heater installation. they said they would be there at 8am. so I had to put off my meeting etc waiting for them. and they didn't show up until 11:30am!!!!

Darla Bartos

7 years ago

I was stuck with a sink full of water and the garbage disposal would not work.The young man from ARS/Rescue Rooter Colorado, Aaron Lyle, was polite and did a fantastic job installing a new disposal. He was fun to talk with and gave me information about my system and how I could prevent this from happening again. Overall it was a grand experience.Thank you Aaron and thank you ARS!Darla Bartos

William Blackstone

10 years ago

Moris the technician arrived at the start of the window. After some confusion about the price (there was an $88 special which was using a cable) he tried the cable which did not clear the clog.he started working with a high pressure water hose. It took him 2 hours to clear the blockage but he was finally able to do it. I would recommend Muris work to anyone. I do think that the company was less than forthright about what the charges might end up being.

Deb H

4 years ago

I have been using ARS for multiple services for about 11 years and have always been extremely pleased with their consistently great service. They are always early or on time. Much thanks for coming out to replace my water heater on a holiday and not charging extra AND giving us a military discount!!! Happy 4th of July!!

Darrell Bellert

9 years ago

Steven was the lead during installation of a hot water heater and high efficiency furnace after the devastating Colorado floods resulted in 4 feet of sewage in my basement. Steven did a great job to make sure the job was completed professionally. He was happy to comply with a few extra requests I had and he even stayed late to make sure the thermostat was correctly installed. ARS gave me a great price on the new furnace and hot water heater and the installation process was for the most part smooth. There were a few minor problems during installation but they were promptly corrected. I'd be happy to recommend Steven

Whitney Small

10 months ago

Great service and Mike was very knowledgeable and helpful! Very quick appointment times too.

Susan B

4 years ago

Kwang did an excellent job for us! He was very professional and knowledgeable! He was efficient and also very personable. My experience with the ARS technician was excellent.My only complaint was that the part that needed to be replaced (a capacitor) cost less than $10 at both Lowe’s and Home Depot, while ARS wanted $200 for a fast and easy installation to replace and install it. Fortunately, I was able to work out an acceptable compromise, so even though it was overpriced, ARS was willing to work with me on a reasonable price adjustment.

Ken Henry

2 years ago

I called about a clogged bathroom sink and I was able to get an appointment that day. The plumber was able to fix my sink quickly and even showed me how to fix it next time.

Bryan Hicks

3 years ago

Had a furnace and AC system installed by Kevin and Daran today. They were great. Very clean and even swept up the driveway. Mike did the inspection and was very thorough in explaining options.

Kathryn Lancaster

7 months ago

They honored the warranty I had on my furnace and AC to make sure it was working.

Dee Roy3030

3 years ago

My furnace died many times in the past year. Four times in this past month. I sent so much money trying to bandage it, only for it to work hours. Fed up I decided to use my fireplace and get some space heaters. I went to Home Depot for the space heaters and seen a furnace. I received information on financing although I know I'd probably need a cosigner since I do not work full-time due to my hospital incident which caused me to loss my kidneys in 3 days and be on dialysis, along with congested heart failure. ... Nova came to my home assessed my furnace and let me know it was almost 30 years old! I bought my house in 2011, I was told it was only a few years old...Because of my health and having been married to the Navy Nova was trying to get me a good discount. Days later Nova surprised me with the possibility of receiving a full donation with warranty included. To be honest I didn't think it would happen so I prepared my brother to help me finance. Needless to say Nova, her great manager Scott.J, the installers Ricky, Ty, Michael, the two electricians and Home Depot made my very cold Colorado days warm and loving Thank you all so very much for the unexpected compassion.

Carol Lasley

3 years ago

Jacob was extremely nice. Very friendly and helpful. He talked me through everything he did. Answered all of my questions. I appreciated his professionalism.

jonathon ortlieb

a year ago

Confirmed appointment via text. Missed the call to confirm by voice. They cancelled the appointment with no warning. What is the point of confirming by text if I also have to confirm by voice? Why can't they send a text telling me they need voice confirmation? Sat around waiting for two hours for them to show up. Completely unprofessional and I decided to take my business elsewhere.

Mousa . Sh . Sawaqed

a month ago

Thank you for the manner of dealing. Good prices and excellent staff with good experience

Denis Freiden

6 years ago

broke a pipe while cleaning out drain. had to find plumber to come and repair broken pipe at my expense. drain still clogged, called and made another appointment to get drained cleaned. repairman never showed up. appoint coordinator stated i was never on the schedule. just a mess. Instead of taking care of their mess they are just going to refund my $$. what a waste of hours waiting and repairing the situation. suggest you pay more for more reliable service.

Grant Peterson

2 years ago

I was massively overcharged for a repair and they refused to make it right. Buyer beware. They quoted me $2,600 for a sewage pump replacement on the basis the part alone was $1,200 (per Scott). The repair was completed in 2 hours. When I received the paperwork, I looked it up on the manufactures web site and the part was $451. Incidentally also available for $400 on for curbside pickup at lowes. So they charged me $1,000 an hour for the job. When I approached them about this, their excuse was the job was fixed price. Do business elsewhere.

Larry McGary

9 years ago

Herb B. was courteous, efficient and did a great job for me. I appreciated his honesty and his willingness to explain precisely what he needed to do to fix my air conditioning and why it was necessary. He did a great job!

John Preston

4 years ago

This was a scam. He wanted to charge me $500 for a $150.00 job at most. I know because we have had it done before. We seemed to know more about his job then him. I would never use this company.

Daniel Tafoya

4 months ago

I was very pleased with the service that was provided. Will use this service again. Thank you!

Garcia Garcia

2 years ago

I take my previous freaking review back. The Install was a year ago. I called to schedule an ac maintenance in may for this past Saturday. It was 10am I called & I was told nope looks like it’s for Sunday 8-12. It’s 10am again Sunday I called & nope we are closed sundays. 😡🤬😡🤬😡🤬 screw this company. The worst I have dealt with EVER. Course all they do is apologize but that doesn’t do any good for me I scheduled a service and you’re supposed to go with it not screw your customer over. Don’t ever use this company they will screw you just like they are with me and I’m pretty sure I’m not the only one that has gone through this before and the crazy thing is they don’t even try and fix it

TJ Florentine

3 years ago

Gerardo was on time, highly competent and very nice to work with. He patiently answered my questions and clearly explained my options. I would recommend this service to anyone looking for peace of mind with their HVAC.

Sharon Carbone

5 months ago

Service was not as described by in-store rep @ Home Depot. I was told the appointment would cover cleaning and basic furnace system maintenance. No maintenance was performed. Instead, I was charged $49 for a visual inspection and no service other than replacing the filter, which I could have done myself. The only feedback from the tech was that I have an old system that could go at any time.The tech was an hour late for the appointment with no phone call. Then, he sat in his truck for a half hour after the appointment before leaving. I won't be using this company in the future.

Pamela Vela

2 years ago

Daren Was phenomenal! He was courteous he was clean and very efficient. He was also extremely professional and I would use ARS in the future.

Nathan Gray

a year ago

This is the the best place to work the service manager Scott is super cool and they have the coolest vans

Miles Sharp

8 years ago

We had a backup just before New Years Day. tryed several different companies, but your company was the one that was able to help take care of our problem. Kris Grimes was the tech. that you sent. Kris was very friendly, helpful, and very knowlable. we are very happy for his help. Kris is a good assett to your company. We would most definitly recommend your company and tell the people to ask for Kris Grimes.

Dedra Reynoso

2 years ago

Elvia and Brett were wonderful. This company was on time, polite, respectful, and above all they did a fantastic job! Beating the competition from start to finish!

Ruben Martinez

3 years ago

Kevin the technician was A-1 from start to finish. We were very impressed with his customer service and his knowledge about all the Nest products. He went above and beyond are expectations. Thanks Kevin and ARS!

Steven Stuart

2 weeks ago

Great service and tech was respectful and very professional. Thank You

John Wolfram

8 years ago

Mike was very thorough and came up with estimates and scheduled installation for the same day.Richard R. & Tristan S. did a great job of installing a new furnace, air conditioner and water heater in 6 hours. They did an excellent job of cleaning up and walking me through everything.