From start to finish, our experience with A Better Plumber was amazing! First, my mom (Kathryn Swart) called to have Charles came out to evaluate our issues, and he was able to come out the day after we called; he came earlier than anticipated, was extremely knowledgeable, honest about the issues and their potential cost (particularly with their financing, which we’re very grateful for), patient, and friendly. Throughout the entire process he has been quick to respond, even after regular business hours, and has been adamant that we could reach out with any issues we’ve had. He not only explained the various options we had to fix our issues, but discussed a whole home water filtration with us. We never felt that he was pushing for a more expensive option, but rather giving us his honest assessment as to what works best and would work best for our home. When we ran into an issue after the plumbers left, he and Mike helped us coordinate with an HVAC technician the same night (more on that in a moment). Really wonderful service!The day after Charles left, KC and Rick came out to complete the work - we needed a new water heater installed, plumbing issues fixed in the main floor bathroom, and bathtub trim replaced in the bathroom downstairs. Even with the 9 inches of snow and treacherous road conditions, they made it to us in a timely manner, around 9am. They were both extremely professional, efficient, and patient with the issues our plumbing presented - apparently the plumbers before them made some strange choices that meant the simple bathtub trim job ended up taking most of the day, as they had to replace a valve through a bedroom wall and fuss with the pipes. They were never deterred by the issues, and were very transparent about what needed done. They had the hot water heater installed within a couple of hours, and the upstairs pipes also fixed within a couple of hours. They were courteous when it came to cleaning up afterwards and in good spirits (with us, anyway - I’m sure it was frustrating!) the whole time despite the difficult conditions of the job.When they left - around 7pm! (the downstairs bathroom was a menace, and they had to run to get parts) - , we noticed that our furnace was no longer kicking out hot air. We weren’t sure if it was somehow related to the work they’d done, as they replaced a rusted gas pipe on the furnace, and had to flip off the breaker to work on the water heater. When we contacted Charles to see if he could advise us, he answered extremely quickly, and ended up asking Rick to drive back to see if he could help. By then it was after 8, so we were shocked that they were willing to come out, and extremely grateful. That they were willing to do that is a testament to what great guys they are. Unfortunately, the issue wasn’t one Rick could fix - but they assured us that they would make sure an HVAC company that they trusted would come out and fix the issue the next day. And indeed they did!We plan to use them for any and all plumbing issues we encounter, and for all maintenance we need as well. We can’t thank them enough for everything they did to help us, and for their speed, efficiency, knowledge, and kindness throughout the entire experience. I’d recommend them to anyone! Thank you so much to Rick, KC, Charles, and Mike!